Afleveringen
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The Today's Conveyancer Podcast welcomes Mike Stainsby, Commercial Director at Conveyancer Insights on this week to discuss how conveyancing firms can use data and insight to drive better sales performance
With 25 years service in and around the property market Mike brings a wealth of experience to the discussion which focuses on using data and insight to enable better decision making.
Mike's own research yields some revealing statistics for conveyancing professionals. Indeed some consumer research carried out by Conveyancer Insights identified that 27% of respondents to a survey didn't even know what conveyancing was;
The results lead Mike to challenge firms around how they are presenting themselves online to prospective clients. Are their website consumer friendly, have they considered review platforms, what does their sales funnel and process look like.
An extensive mystery shopping exercise revealed that just 10% of online enquiries were followed up by phone by the firm and 7% of firms didn't send a promised quote.
Pressed on the use of tools like online quote calculators Mike points to a statistic that there are 3.8m shift workers in the UK who are frequently unavailable to make contact during standard office hours; so why aren't firms using the tools available to them to capture these interested parties?
The research also reveals that 2/3rd of firms are not tracking their quotes and conversions, and simply don't know their pipeline or conversion rates. There is, says Mike, considerable room for improvement.
"Ultimately we have to move away from those gut feel decisions and enable us as businesses to make informed decisions based on empirical evidence and fact" says Mike.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
The latest Today's Conveyancer podcast is an extended edition as part of National Conveyancing Week 2023.
Andrew Prismall, Chair of the Association of Independent Search AgentsJames Sherwood-Rogers, Independent Chair of the Council of Property Search Organisations (CoPSO)Chris Loaring, Managing Director, Landmark Legal and founding member of the Conveyancing Information Executive (CIE)Laura Burkinshaw, Head of Legal Practice, Convey Law and member of Bold Legal GroupSimon Law, Head of Legal Practice DC Law & JS Law and Chair, Society of Licensed Conveyancers (SLC)
Host David Opie is joined by a panel of professionals from across the conveyancing sector to discuss the increasingly complex world of property due diligence and searches.In a previous podcast we have discussed the inclusion of climate change data as "the straw that breaks the camel's back" as conveyancers are expected to report on an increasing range of potential environmental and physical factors that could affect the property which they are for the mostpart untrained to do.
There is understandable push back and in this podcast we discuss the current position of practitioners and data providers, as well as explore some of the history behind property data and searches to help us understand how we've got the position we have; with searches containing upwards of 40-50 pages of content.
The discussion focuses on the current direction of travel and explores views on technology, accessing live data rather than snippets in time and the ability to refresh information, product roadmaps for the data providers, and the issue of climate change.
Listen in to this entertaining podcast to hear the panel's views.The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views.
National Conveyancing Week is an initiative designed to raise the profile of the conveyancing profession in the home moving industry. From 20th-24th March 2023 a series of on and offline events will showcase the work of the profession and encourage collaboration across the home moving community. -
Zijn er afleveringen die ontbreken?
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In this latest Today’s Conveyancer Podcast host David Opie is joined by Simon Brown and Ben Marley, CEO and Commercial Director of review specialists The ESTAS to discuss the ins and out of review platforms.
Only 1 in 4 verbal recommendations result in direct contact 70% of a consumer’s buying decision has already been made before they contact you because of the availability of online due diligence.
Increasingly review and recommendation platforms dominate many of our buying decisions. Think about booking.com and TripAdvisor for holidays, Facebook and LinkedIn for recommendations, and of course Google reviews for many of our day-to-day consumer needs.
And it is increasingly on the agenda for our regulators, whose efforts to create greater transparency has resulted in the requirement to provide more information around fees on our websites. Indeed falling foul of these regulatory responsibilities will land you with financial penalties.
So why hasn't the legal sector bought in to review platforms in the same way that, for example, the estate agency sector has; where 70-80% of estate agents are now using at least one online review platform. For conveyancers, review platforms remain a "nice to have" rather than a necessity.
Providing their insight into this conundrum Simon and Ben share some frightening statistics which should encourage practitioners to consider the potential impact on their business.Listen in to this entertaining discussion to explore more about the real truth of review platforms.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views.
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The Today's Conveyancer podcast welcomes Clare Yates to the latest episode to discuss the art of communication and client relationship management. Clare is a communications and sales trainer with experience in both the estate agency and conveyancing sectors, bringing cross-sector experience to the discussion.
At a time when transaction volumes will normalise and the profession will have to go out and win work again, Clare discusses how client relationship management starts in the very first client interaction.
Challenged on how conveyancers can set out their stall to truly differentiate their service offering Clare reminds us that every transaction is a human story, and that treating it as such should be paramount to professionals.
Whatever the situation, whether it's an exciting dream home move, a sale due to separation or divorce, or the sale of a loved one's property, conveyancers specialise in helping people people move in and move on. For so many, the initial conversation is a real deal-breaker if the conveyancer gets it wrong.
Alongside the importance of the maintenance of this relationship ("plan our calls so that calls don't plan our day") Clare goes on to talk about her experience of working with firms to improve their communication ("no update is an update"/ "speak in a language clients understand") and how firms need to be training staff to better deal with difficult clients.
Clare also discusses the differences between the relationship between the client and their estate agent, and the client and their conveyancer; a source of frustration for many conveyancers who are often left to pick up the pieces of broken promises made without the conveyancer's agreement, and estate agent's understanding of the nuances of the legal process.
With a raft of anecdotes drawn from her experience as a trainer with estate agents and conveyancers, Clare brings a healthy dose of realism and practicality to the discussion.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
This week's Today's Conveyancer podcast features a topical discussion about the growing complexity of conveyancing, and the expectations consumers, estate agents, lenders and brokers as to the role of the conveyancer.
“There needs to be a narrative nationwide to say that if you’re buying a property, you need a surveyor and you need a solicitor.”
Is it fair, or right, that we face calls to add to the wealth of due diligence we already undertake? How can we be expected to be legal experts one minute, environmental scientists the next, and climate change soothsayers all in the same day?
This "mission creep" is evident in, for example, the increasingly non-legal special conditions in mortgage instructions; should it be the solicitor's responsibility to provide a buildings insurance certificate, or credit cards are paid off before completion?
Tackling the issue is Philip Armstrong, Managing Partner of Armstrong Solicitors. Philip contends that to expect conveyancers to understand all the complexities of the home move is unrealistic, and not unlike something like a medical procedure, there are various moving parts each with their own specialist required to ensure the safety of the patient.
In Philip's view home movers need at least 2 specialists in their corner to advise on the transaction. The conveyancing practitioner for the legal and reserved work, and a surveyor for the building/structural/environmental risks.
As Philip says
However, according to a RICS report in 2020, only 22% of purchasers instruct their own survey.
Listen in to this latest Today's Conveyancer podcast to hear this thought-provoking and important discussion in full.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
The latest Today’s Conveyancer podcast welcomes industry expert Kate Faulkner OBE to deliver her verdict on the current state of the property market, the ills of the home moving process, ROPA, Up front information and the work being done by the Home Buying and Selling Group to improve the experience for all.
Since starting her career in food Kate has since become a respected commentator and consumer champion in the property industry. She has launched a property portal, worked in relocation, part exchange and new build and now runs a communications agency, helping consumers with their property projects.
Kate delivers a typically honest appraisal of the current state of the market ("the truth is, we don't know"), regulation of estate agency ("I am shouting from the rooftops we have to regulate estate agents. Everybody around the agents is regulated in some form or another, so we need to tick that box) and progress on some of the initiatives launched by the Home Buying and Selling Group ("we need mandation to make further progress")
But she is buoyant about the progress to date and fervently believes that change is coming. Discussing the work done previously she says she doesn't believe in missed opportunities, rather that the timing wasn't right."We’re in the right time (now), we’ve got the right people, we are making changes to the home buying a selling process that we couldn’t do before. You learn why it didn’t happen and you put it right."
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
In this latest Today's Conveyancer podcast host David Opie is joined by Richard Hinton. Known to many for his years in marketing and business development in the legal services sector, both in house and as a supplier, Richard discusses the “vacuum of market intelligence” that conveyancers face when it comes to using data to drive their businesses forward.
Despite a blip during Covid where the number of firms increased to cope with demands, the home moving industry continues to see a contraction in the number of practices undertaking conveyancing work. The larger firms are getting larger as smaller ones exit no doubt because of the increasing risk and PI premiums.
"It's ironic," says Richard, "lawyers train to eradicate risk and rely on certainty, and yet as leaders of conveyancing businesses, we're making decisions on conjecture and gut feel. "
Conveyancers need to be able to use data to drill into their relative position in their geographic. They need to be able to understand what their opportunities are. If they are thinking about a new marketing campaign or a new office what is the competition and what is the strength of the referral market, particularly estate agents as an example.
Data is also a powerful sales tool; enabling firms to demonstrate their expertise in a particular type of property, tenure, or location; and highlighting transaction speeds and turnarounds.
Powered by TwentyCi who have extensive experience in the estate agency market, TwentyConvey has been launched to provide more quantitative and qualitative insight into the property market.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
In this latest Today's Conveyancer podcast host David Opie is joined by Martin MacDuff, founder of Redbrick Solutions, to discuss case management systems, practice management systems and technology.
Are conveyancers more reliant on case management workflows than ever before? With experienced conveyancers leaving the industry, how much do we have a "computer says no" culture and how much does case management facilitate that?
Or does case management help by segmenting conveyancing work efficiently so that each stage is completed by subject specialists?
Alongside this, and the consolidation of the market over the past couple of years, Martin discusses his thoughts on cloud vs on premise solutions and which works best for firms depending on their own infrastructure and requirements.
Questioned on the level of investment firms should be thinking about when it comes to technology, Martin suggests that between 3-5% of turnover is best practice across their technology requirements.
Despite the proliferation of technology, transactions continue to take longer. Martin acknowledges that case management has done much to improve the process internally for firms, but there is work to be done to provide a truly "digital conveyancing " process.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
In the first epsiode of the second series of the Today's Conveyancer Podcast host David Opie is joined by Muve CEO David Jabbari.
David was part of one of the first Alternative Business Structures (ABS) to be launched following the Legal Services Act, dubbed "Tesco Law." At the time it was feared the Act would precipitate the death of the high street lawyer as it lowered the barrier to entry for established consumer brands to enter the law and set up firms to cater for their customers.
The reality was it didn't happen, and in this podcast we explore some of the reasons why as David discusses his own experience at Parabis, who were one of the first law firms to secure private equity funding and were closely associated with Saga at the time.
David also discusses technology, innovation and unbundling; the process by which conveyancing is increasingly seen as a standalone, commoditised service.
He also share his thoughts on the current state of the conveyancing market and offers up some predictions for what might happen in 2023 and beyond.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
Following the publication of two previous "state of the nation" reports, CEO of tmgroup Joe Pepper joins Host David Opie to provide an exclusive preview of the initial results of their latest survey.
63% of respondents said that remuneration is a big issue33% of respondents said they are actively looking to leave the conveyancing industryLess than 20% of firms have increased their focus on succession planning
David and Joe are joined by Founder of Aconveyancing Natalie Moore for this special edition of the Today's Conveyancer podcast.
With over 800 responses, 3/4 of which are drawn from the conveyancing industry, the survey provides a finger on the pulse of the latest market sentiment, and follows 2 previous reports; "Thriving in a Pandemic" and "The New Normal."
The full report will be out in January 2023 and in this podcast Joe Pepper provides a first look at the results, with some of the standout statistics including:Alongside discussing some of the initial results, Joe and Natalie share their thoughts on what firms need to be thinking about heading into 2023; particularly given the market uncertainty caused by economic and social factors.
It's not all doom and gloom and as the saying goes, "every cloud has a silver lining." Listen in to hear what opportunities 2023 might present for conveyancers.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
In this Today's Conveyancer podcast host David Opie is joined by lawyer and technology entrepreneur Vanessa Challess.
Don't allow yourself to be chased. Proactivity will save 3-4 calls and emails.Think about the roles in the team. Should we have roles in the team dedicated to communications and updates, not unlike the sales progressors in an estate agent's office.Technology won't replace the human touch when it comes to holding home mover's hands. We can use technology to help with the admin, but we still need change our mindset when it comes to using technology to help us smooth the flow of the transaction.
As owner of Tiger Bytez and Tiger Law, Vanessa brings a practical view of the current state of conveyancing with strong words for conveyancers over current service levels and technology adoption. She also warns firms that technology will become a recruiting tool and that the best conveyancers will move to technology-led firms as competition for talent stiffens.
Listen in to hear some of Vanessa's top tips for conveyancing firms including;Vanessa's own market research suggests that there is a continued culture clash between clients, who want speed of service, and conveyancers who are under pressure to deliver faster transaction times.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
Having achieved seed investment in Move Genius, Founder Hannah Nicholson joins host David Opie to discuss the direction of travel of technology in the conveyancing space.
Creating a seamless journey for home movers, estate agents and conveyancers seems to be the holy grail, but with myriad technology solutions, how can we achieve a more joined up approach?
And are people ready to change? How are we going to move the industry forward over the next 2-5 years to really change the narrative around the relationships between home movers and estate agents, home movers and conveyancers, and estate agents and conveyancers.
For Hannah this requires "collaboration between tech solutions and a change in industry mindset."
Listen in to this latest Today's Conveyancer podcast to hear the thoughts of Hannah on the current challenges she sees in the home moving process, and what role blockchain has in creating the building block for collaboration.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
In the latest Today's Conveyancer podcast David Opie is joined by Scott Reece.
With a background in the installation of technology in medical practices, Scott (by his own admission) was somewhat of a novice when he and his wife joined the X-Press Legal Services network in 2007 in a complete change of scenery.
Their franchise survived the torrid 2008-2009 recession in tact and 15 years later now wears two hats in the business. One is his franchisee hat where he covers the Cumbria region, the other is his role as IT Manager at X-Press Legal as a whole, supporting the franchisee network and building platforms and integrations for the benefit of clients.Scott’s share his own tales of the fun and games of being a search agent where digitisation is sorely needed in Local Land Charges departments; with one story where the council limits the number of search appointments to 4 a day because the Land Charges Officer has to traipse up and down 3 flights of stairs with Kalamazoo ledgers to provide the information to search agents.
Progress is being made here with 50 councils now moving over to a digitised Local Land Charges register at the time of publication.
In his role as head of IT Scott is a proactive member of a community of compliance professionals. Digital ID checks and onboarding remain a key risk for conveyancing firms. He also discusses the role technology has to play in re-checking and refreshing data as transactions move along to ensure that material changes that could impact the transaction are reported.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
In this podcast, Alttaf Hussain and Valentina Dotto of Yoti join host David Opie to discuss electronic and digital signatures.
At a time when the digitisation of legal services is under scrutiny, Alttaf and Valentina discuss the various types of electronic and digital signature available and walk us through the terminology.
They also provide some guidance and user cases around when it is most appropriate, and compliant, to use them.
With cyber crime and fraud on the rise, technology providers are also under pressure to stay a step ahead of criminal organisations who seek to take advantage of weaknesses in new developments.
Beyond the compliance and technology challenges, of digital and electronic signatures have the potential to smooth the conveyancing transaction and "remove friction," ultimately improving the client experience, according to Alttaf.
Listen in to hear more thoughts on the wider adoption of digital and electronic signatures.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
The intended centralisation of the Local Land Charges registers has been well documented; but it's not the only item on the agenda for Local Land Charge teams.
In this latest Today's Conveyancer Podcast host David Opie is joined by Land Data Chief Executive Fiona Barron, Pat Morgan, Chair of the Local Land Charges Institute, and Nick Dyoss, Director of NLIS.
The discussion centres on the work being done in Local Land Charges departments in response to greater digitisation and how councils are supporting efforts to centralise the registers.
By their own admission, there is a way to go; Local Land Charges have operated independently with little standardisation for many years but times are very much changing.
Like conveyancers, LLC departments have also grappled with the impact of the pandemic, the huge rise in demand, cyber attack and recruitment as many long standing public servants have retired, taking a vast amount of knowledge with them.
Listen in to hear the thoughts on the direction of travel for Local Land Charge departments, and their top tips for conveyancers.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
In this latest Today's Conveyancer podcast David Opie is joined by Head of Property at Dutton Gregory Solicitors Paul Sams.
Paul is better known to so many of us as "Lego Paul"... with his regular Friday musings on social media providing an entertaining and insightful end to the week.
Known for his use of alliterative and rhyming marketing initiatives, Paul discusses his latest “Can’t move as planned? Our fees will be canned!” slogan as well as discussing his thoughts on the various challenges of being a conveyancer in 2022.
Are conveyancers over worked and underpaid? And how do we combat that? And what does the industry need to do to address the issues around fees, moving timescales, registration delays and customer satisfaction?
With extensive experience on the front line Paul shares his insight with the Today's Conveyancer podcast audience.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
In this special episode of the Today's Conveyancer Podcast host David Opie discusses the ins and outs of the announcement by Chancellor Kwasi Kwarteng to cut Stamp Duty rates in the mini-budget on Friday 23rd September.
David is joined by conveyancing industry veteran Lloyd Davies, Managing Director of Convey Law and Chairman of The Conveyancing Foundation.
Lloyd lends his years of experience in the industry to the discussion, providing his thoughts on the rate cuts, alongside the overall package of tax cuts, as well as considering the current state of play with the continued war in Ukraine, interest rate rises, relaxation of mortgage rules, inflation, recession and supply and demand.
Are we heading for recession? Or will the SDLT cut “over-stimulate an already stimulated market” and create further capacity issues for the property market? And what does that mean for conveyancers up and down the country?
Listen in to hear Lloyd's thoughts.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
In this latest Today's Conveyancer podcast, host David Opie is joined by Emma Green, Managing Partner at Cyber Data Law Solicitors.
A regular commentator on national radio and television, Emma is an expert on cyber crime and alongside spending her time educating firms on the perils of cyber attack, has also spent time negotiating with criminal organisations on behalf of firms who have been attacked.
Emma lends her experience and insight to the Today's Conveyancer podcast where she discusses why the cyber risk message simply isn't getting through; We have seen a number of large legal organisations affected in just the last couple of months.
With experience dealing with insurance providers, Emma also discusses the merits of the various online security badges and marks avaiable (Cyber Essentials etc) and how they are viewed by insurers.
She also explains how a firm's greatest risk is its people and constant diligence is required to protect ourselves from the increasingly sophisticated efforts of cyber criminals. And alongside some top "prevention is better than cure" tips, Emma shares her thoughts on what firms need to do in the immediate aftermath of a cyber attack.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. -
In this latest episode of the Today's Conveyancer podcast, host David Opie speaks with Sally Holdway.
Having started out life as a high street conveyancer, Sally has moved through a series of roles leading innovation at large conveyancing firms and QualitySolicitors before setting up Teal Legal in 2018.
Sally now devotes much of her time to exploring new technology opportunities for law firms with the aim of combining data and technology to improve the home-moving process.
Research conducted by Teal Legal has revealed that upto 20% of a conveyancer's time is spent collating information to report on, whether it be back to the lender or the client. Far from doing the conveyancer's job, Sally firmly believes that technology offers the opportunity to reduce the time spent collecting and interpreting data, with instant access to information increasing efficiency and improving the transaction for all, not least the conveyancer who can actually be left to do the legal work.
In this episode Sally discusses the current technologies which she would urge law firms to explore, which are most likely to impact efficiency and client experience, ranging from HM Land Registry’s Register Extract Service, to the multiple new opportunities coming down the line. She also discusses what this might mean for how conveyancing is carried out over the coming months and years.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views.
This episode was recorded before the announcement of the death of Queen Elizabeth II. Any reference to "Queen" within the podcast is not an intentional reference to the events of Thursday 8th September, and there is no intention to offend. -
As one of the most divisive subjects of recent times climate change is a challenging topic for many of us.
When it comes to conveyancing there is a feeling of dread. Is this yet another issue conveyancers need to report on to clients? How much is it going to cost in terms of expense and time when fees are already squeezed (and that's putting it mildly!).
And how much do clients really care? They've fallen in love with the property, is this another roadblock to securing their dream home?
Joining host David Opie to discuss this challenging topic is Groundsure Marketing Director David Kempster.
In an honest discussion David outlines the sense behind why the impact of climate change must be addressed when it comes to the UK's housing stock. How moves to improve energy efficiency will increase costs for landlords in the short term (retrofitting energy efficiency into properties built in the 20th century will prove costly!) and drive them out of the rental market, releasing a raft of homes for first time buyers.
Whether they like it or not, addressing climate change will impact the conveyancing industry and David urges conveyancers to get to grips with the requirements now given the emphasis both government and lenders are placing on it.
The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views.
Resources:
The Chancery Lane Project
Law Society Resolution on Climate Change - Laat meer zien
