Afleveringen
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Jason Young transitioned from seminary to e-commerce through a passion for technology and community service.His agency, Ballistic, focuses on the firearms industry, which presents unique challenges and opportunities.The firearms e-commerce space is often overlooked by mainstream tech companies due to perceived risks.Building relationships is crucial in the firearms industry, where trust and loyalty are paramount.Personalization in e-commerce is becoming increasingly important, especially in sensitive markets like firearms.Merchants need to navigate the complexities of compliance and regulations in the firearms industry.Owning the platform allows businesses to pivot quickly in response to market changes.The industry is experiencing a golden era of e-commerce with more options than ever before.Trade shows are vital for relationship building rather than just closing deals.The future of e-commerce will focus on personalized experiences while respecting customer privacy.
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Takeaways
Customer experience has evolved significantly over the past decade.
Brands must focus on intentionality and discipline in their strategies.
Data collection is essential, but insights are what drive success.
AI is a powerful tool, but organizations must assess its ROI.
B2B customers now expect B2C quality experiences.
Personalization is still in its early stages of development.
Consulting can help businesses identify blind spots in their strategies.
The fundamentals of understanding customers remain crucial.
Hyperlocal shopping and connected channels are key for future success. -
Zijn er afleveringen die ontbreken?
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In this episode of Commerce Famous, host Ben Marks chats with Eric Erway, Vice President of Product at ShipperHQ, and a former Magento product leader. Eric brings his wealth of experience from his time at Dell, Magento, and Cart.com to explore the intricacies of ecommerce logistics and fulfillment.
They dive deep into how ShipperHQ is transforming the shipping experience by providing merchants with powerful tools to optimize shipping costs, offer real-time rates, and streamline the customer experience. Eric shares insights into how advanced analytics, dimensional packing, and carrier backup rates are helping businesses save money and meet customer expectations in an Amazon-dominated world.
Tune in to hear about Eric’s career journey, the future of ecommerce logistics, and how data-driven decisions are reshaping the shipping landscape for merchants worldwide.Eric Erway on LinkedIn
ShipperHQ on LinkedInCommerce Famous is proudly presented by Shopware, the leading open commerce platform for all your B2C and B2B needs.
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In this episode of Commerce Famous, host Ben Marks sits down with Jim Herbert, the CEO of Patchworks, at Shoptalk EU in Barcelona. Jim shares insights from his extensive career in digital commerce, including his time as Senior Vice President of BigCommerce EMEA and his transition to leading Patchworks.
They discuss the evolution of ecommerce technology, the growing importance of integration platforms, and how Patchworks is simplifying complex workflows with their innovative solutions. Jim also dives into the challenges of scaling businesses in Europe, the role of AI and low-code solutions in the ecommerce space, and what the future holds for platforms like Patchworks in a rapidly changing industry.
Whether you're interested in ecommerce technology, integrations, or leadership in digital business, this conversation offers valuable insights from a true industry veteran.Jim Herbert on LinkedIn
Patchworks on LinkedInCommerce Famous is proudly presented by Shopware, the leading open commerce platform for all your B2C and B2B needs.
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In this episode of Commerce Famous, host Ben Marks sits down with Nicole Leinbach Hoffman, founder of Retail Minded and co-founder of the Independent Retailer Conference. Nicole shares her journey from working in marketing for major brands like Adidas to creating a platform that connects retailers with knowledge, resources, and community. She reflects on how she launched her retail education conference series in 2011 and how it evolved over the years, especially with the challenges brought on by the pandemic.
Nicole dives into her latest venture, Stimulate, a B2B sexual wellness trade show designed to support retailers with product knowledge and retail insights in this growing industry. She discusses the intersection of commerce, education, and wellness, explaining how her events provide the tools for businesses to succeed in the ever-changing retail landscape.
Tune in to hear Nicole’s insights on retail, her approach to creating unique educational experiences, and why she believes evolving with the market is key to long-term success.Nicole Leinbach Hoffman on LinkedIn
Retail Minded on LinkedIn
Stimulate websiteCommerce Famous is proudly presented by Shopware, the leading open commerce platform for all your B2C and B2B needs.
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In this episode of Commerce Famous, host Ben Marks sits down with Paul Rogers, co-founder of Vervaunt, a London-based ecommerce consultancy and performance marketing agency. Paul shares his journey through the ecommerce industry, starting from his early days in scrappy digital roles to leading major replatforming projects for luxury and premium brands. They dive into the challenges of building and scaling a business in the fast-evolving ecommerce landscape, discussing everything from the rise of AI and machine learning in digital marketing to the complexities of modern replatforming projects. Paul also opens up about the creation of Vervaunt Labs and the innovative digital products his team has developed to solve real-world client challenges. Tune in to hear insights from a seasoned expert who’s always pushing the boundaries of what’s possible in ecommerce.
Paul Rogers on LinkedIn
Verdaunt on LinkedInCommerce Famous is proudly presented by Shopware, the leading open commerce platform for all your B2C and B2B needs.
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In the second episode of Season 2 of Commerce Famous, host Ben Marks welcomes Linda Bustos, a well-known figure in the ecommerce world and expert in customer journey analysis. Linda shares her unique insights into the evolution of digital commerce, discussing the rise of social media, the impact of emerging technologies like AI, and the importance of community in the digital age. Known for her work on the Get Elastic blog, Linda also reveals her process of discovering innovative ecommerce practices, describing herself as an "ecommerce truffle pig" who hunts for valuable insights to share with the community. This episode marks a deeper exploration into the trends that define modern ecommerce, making it a must-listen for industry professionals and enthusiasts alike.
Linda Bustos on LinkedIn
Ecom Ideas on LinkedIn
Edgacent on LinkedinCommerce Famous is proudly presented by Shopware, the leading open commerce platform for all your B2C and B2B needs.
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Welcome to Season 2 of Commerce Famous! In this premiere episode, host Ben Marks sits down with Brian Beck, a 25-year veteran in the ecommerce space, renowned for his expertise in B2B. Together, they delve into the evolving landscape of B2B commerce, discussing how digital transformation is reshaping the industry. From customization needs to emerging trends, this episode is packed with insights that are crucial for anyone navigating the complexities of B2B ecommerce. Don't miss out on this engaging start to the new season!
Brian Beck on LinkedIn
Enceiba on LinkedIn
Master B2B eCommerce on LinkedinCommerce Famous is proudly presented by Shopware, the leading open commerce platform for all your B2C and B2B needs.
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Join host Ben Marks for another exciting season of "Commerce Famous," where he delves into the world of ecommerce with bi-weekly episodes featuring some of the most influential founders and leaders in the industry. This season promises engaging discussions with guests who bring strong opinions, rich experience, and deep historical knowledge of ecommerce. From exploring innovative tech solutions to understanding the digital transformation impacting businesses today, "Commerce Famous" is your go-to podcast for insights and stories that shape the ecommerce landscape.
Subscribe now and don't miss an episode! -
In this recast episode of Commerce Famous (first published in November 2023), host Ben Marks is joined by Brian Lange, an industry veteran from Future Commerce. They dive deep into the evolution of ecommerce, exploring how the sector has transformed over the years, especially with the rise of mobile and AI technologies. The discussion covers the journey from open-source platforms to the dominance of SaaS solutions, and how these changes have influenced both consumer behavior and business strategies.
Listeners will gain insights into the unique challenges and opportunities within the ecommerce space, the concept of the participatory economy, and how consumers are increasingly shaping brand narratives. The episode also highlights the importance of staying agile and innovative to remain competitive in the fast-evolving digital landscape.
Brian Lange on LinkedIn
Future Commerce
Future Commerce Learning
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Commerce Famous is proudly presented by Shopware, the leading open commerce platform for all your B2C and B2B needs.
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Welcome to another great recast episode of Commerce Famous, first published in November 2023:
Ben welcomes Nick Johnson to the show. Nick is Managing Partner at Applico, co-author of the book Modern Monopolies (and also the world's first Pokémon master!). "B2B distribution sits behind everything," says Nick who has been working in the industry for many years and explains why B2B distribution is a market that is ripe for disruption and being penetrated by technology and new players. Enjoy!Nick Johnson on LinkedIn
Applico
Applico Capital
B2B Distribution NewsletterSuggest a Guest for the Commerce Famous Podcast
Commerce Famous is proudly presented by Shopware, the leading open commerce platform for all your B2C and B2B needs.
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Welcome to one more Recast episode Commerce Famous!
Ben meets with fellow "community nerd" Andrew Youderian. Andrew, the legendary founder of eCommerceFuel, built a strong community of entrepreneurs, many from the Shopify world, and made this his own business. Earlier in his career, Andrew pioneered the drop-shipping space and became famous for his transparency and creative marketing ideas. And as a bonus, if after listening to this episode, you feel like working with Andrew, he brings a special job offer to our listeners. Enjoy!Andrew Youderian on LinkedIn
eCommerceFuels
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Welcome to another Recast episode (first published in October 2023).
Ben sits down with Lindy Crea, the VP of Strategic Alliances at ReCharge Payments, a subscription service particularly popular with Shopify merchants. Throughout her career, Lindy has focused on building meaningful partnerships; she worked for the Clinton Foundation on establishing public-private collaborations in Mozambique, led global partnerships for Klarna during the company's US expansion, and currently runs partnerships at ReCharge. So it's natural that Lindy and Ben also discuss consumer friendly subscription models and speculate in which direction the industry might be heading. Another must-listen episode. Enjoy!Lindy Crea on LinkedIn
ReCharge Payments
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In this Recast episode, which originally aired in September 2023, Ben meets one of the premier marketplace experts: Jorrit Steinz, Founder & CEO of ChannelEngine and, above all, a serial entrepreneur. Jorrit just enjoys the development and growth of new and exciting business opportunities, and in this fast-paced episode Jorrit takes us on a wild ride through his career and the ever-changing ecommerce landscape. Sit back, relax and try to keep up with Jorrit!
Jorrit Steinz on LinkedIn
Channel Engine
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Today, we bring you another Recast episode, first published in August 2023. Ben talks to a true titan of the industry: Darin Lynch, the Founder and CEO of Irish Titan. Darin started the Minneapolis-based agency back in 2004 and, today, almost 20 years later, he and his team are going stronger than ever.
Irish Titan builds and grows ecommerce channels, following their unique philosophy. In Darin's own words: "We have a 'Titan only' model - 100% of our work is done by our Titans (no contractors, freelancers, or offshore workers). We’ve never been accused of being quiet BUT we love to listen. It’s how we engage our clients for ‘Partnerships, Not Transactions’. This all flows into our ‘why’ - Business First. Online Second℠. That means it’s not about bits and bytes, pixels, or keywords. It’s about solving real business problems for our clients." For more, listen to this super insightful episode!
Darin Lynch on LinkedIn
Irish Titan
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Welcome to a re-release episode of Commerce Famous. Ben Marks is “Hanging out with Hani” - that is Hani Batla, the CIO & CTO of Adorama, the famed New York City retailer. Hani’s illustrious career has taken him to legendary companies, including Verizon, Comcast, Ericsson, HBO, and now Adorama. Find out why Hani joined a retailer after many years in media, and how he drives modernization at a company that has been selling online since the late 90s!
Hani Batla on LinkedIn
Adorama
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Season 1 of Commerce Famous has wrapped up!
In today's short bonus episode, host Ben Marks shares an exciting update on what's next for the podcast, how you can become a guest, and details about his second podcast project. Tune in for this brief but important 84-second announcement!Ben on LinkedIn
Ben on Twitter/X
Find Ben's new podcast here!Commerce Famous is proudly presented by Shopware, the leading open commerce platform for all your B2C and B2B needs.
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In this episode of Commerce Famous, host Ben Marks sits down with Ethan Giffin, founder of Groove Commerce, a creative studio specializing in ecommerce engineering and growth marketing based in Baltimore. They delve into the evolution of ecommerce, reflecting on past changes and current trends, such as the impact of GA4 updates and the significance of site speed and SEO for online retailers.
Ethan shares insights into Groove Commerce's holistic approach, emphasizing the integration of design, development, and marketing to optimize ecommerce performance. They also discuss the importance of choosing the right tech stack and the role of agencies in navigating the complex ecommerce landscape for their clients. Furthermore, Ethan introduces his new podcast, Ecommerce Masters, where he interviews leaders in the ecommerce space to uncover their success stories, challenges, and insights into the industry's future. This episode offers valuable perspectives for ecommerce professionals looking to stay ahead in a rapidly evolving digital marketplace.Ethan Giffin on LinkedIn
Groove Commerce
eCommerce Masters PodcastSuggest a Guest for the Commerce Famous Podcast
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In this Commerce Famous episode, Ben Marks talks with Steve Dennis at Shoptalk 2024 in Las Vegas. Steve reflects on his panel discussion about retail innovation and his career, including pivotal roles at Sears and Neiman Marcus. They touch on Steve's best-selling book "Remarkable Retail," revised for the pandemic's impacts, and the potential of AI in the industry.
Steve's new book "Leaders Leap," launching on April 23, the same day as this episode, is also discussed, emphasizing the need for leadership and adaptability in retail's changing landscape. This episode offers insights into the challenges and opportunities in retail today.Steve Dennis on LinkedIn
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Commerce Famous is proudly presented by Shopware, the leading open commerce platform for all your B2C and B2B needs.
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In this episode of Commerce Famous, Ben Marks is joined by Noah Oken-Berg and Marisol Garcia, co-founders of Above The Fray. Noah, with a background in the wireless world and agency space, alongside Marisol, a seasoned professional in public accounting, share their journey into ecommerce. Their discussion delves into the unique blend of instinct, necessity, and diverse expertise that catalyzed their agency's inception in the Pacific Northwest.
They unpack the essence of adaptability, the strengths of a global team, and the critical financial maneuvers that have steered their path. This episode offers a deep dive into ecommerce agency dynamics, enriched by Noah and Marisol's distinct perspectives, underscoring the power of collaboration and strategic vision in the digital commerce realm. Join us for an insightful exploration of the ecommerce landscape with two distinguished guests.
Noah Oken-Berg on LinkedIn
Marisol Garcia on LinkedIn
Above The FraySuggest a Guest for the Commerce Famous Podcast
Commerce Famous is proudly presented by Shopware, the leading open commerce platform for all your B2C and B2B needs.
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