Afleveringen
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What if you could transform your dealership into a powerhouse of efficiency, profitability, and customer satisfactionâwithout reinventing the wheel? In this episode of the Fixed Ops Roundtable, I sit down with Brian Kramer, EVP of Dealer Growth at Cars Commerce and General Manager of Accu-Trade, to explore how dealers can take cues from industry disruptors like Carvana and turn challenges into opportunities.
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What we discuss in this episode:
Carvanaâs Big Secret: How their innovative reconditioning processes are changing the gameâand what it means for your dealership.Turning Data Into Dollars: Why real-time data and predictive analytics arenât just buzzwords but the keys to faster appraisals, better deals, and bigger wins.EV Inventory MythsâBusted: What most dealers get wrong about pre-owned EVs and how to stay ahead of the curve in a rapidly growing market.The Service Lane Goldmine: Learn how to turn those daily ROs into revenue streams without alienating your customers.But hereâs the kicker: Itâs not just about tools or trendsâitâs about rethinking your strategy. Brianâs got actionable insights, relatable examples, and a knack for breaking down complex ideas into simple, game-changing steps.
If youâre wondering how to prep for 2025, whether to double down on appraisals, or what role EVs should play in your inventory strategy, this episode is packed with practical advice you can put to work right away.
Listen to the episode featuring Brian Kramer for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Brian Kramer
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Tom Kline is a renowned risk and compliance expert in the automotive retail industry. As the founder of Better Vantage Point, Tom specializes in helping dealerships protect their assets, reduce risks, and ensure long-term profitability. His unique approach blends deep industry knowledge with practical solutions, allowing dealers to navigate the often-overwhelming challenges of compliance, insurance, and operational efficiency.
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What we discuss in this episode:
Now, let me ask you this: Does running a dealership sometimes feel like trying to tuck an octopus into bed? (Yeah, I laughed too when Tom described it that way.) The tentaclesâaka all the little problemsâkeep flopping everywhere. Insurance gaps, compliance headaches, low-hanging fruit you didnât even know was there⊠itâs a lot. But hereâs the thing: those issues donât just go away on their own.
In this episode, Tom breaks it all down in a way thatâs super relatable. He shares the simple things dealerships can do today to avoid costly mistakes tomorrowâlike making sure your rental car policies wonât leave you on the hook for millions. (Yup, that happens.) We talk about why a âculture of complianceâ matters more than ever and how to build one without boring everyone to tears. And the best part? Tomâs all about practical adviceâstuff you can actually use.
This conversation isnât about scaring youâitâs about making sure your dealership is ready for anything. So, whether youâre a one-store operation or running 20 locations, trust me: youâll walk away from this episode with at least one thing youâll want to tackle ASAP.
Listen to the episode featuring Tom Kline for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Tom Kline
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Zijn er afleveringen die ontbreken?
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Tyler Nathan is the Director of Marketing at Jupiter Warranty Management, a leading company revolutionizing how dealerships handle warranty operations. With years of experience in the automotive industry, Tyler is passionate about helping service departments streamline their processes, increase profitability, and keep technicians happy.
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What we discuss in this episode:
Hereâs the deal: warranty management isnât just a backend task. Itâs a massive opportunity to boost your service departmentâs efficiency, revenue, and compliance. Tyler breaks it all down for usâhow his team helps dealerships clean up their warranty schedules, streamline claims processing, and keep technicians happy by making sure payroll deadlines are always hit.
We also get into how the warranty landscape has shifted over the years. Did you know many OEMs now prefer dealerships to outsource warranty management to experts like Tylerâs team? Thereâs a reason for that, and Tylerâs going to explain exactly how his crew minimizes audit risks and keeps your operation running smoothly.
Whether youâre looking to tighten up your processes, reduce headaches, or simply learn from the best in the business, this episode has it all.
Listen to the episode featuring Tyler Nathan for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Tyler Nathan
Connect with Ted Ings and the Fixed Ops Roundtable:
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Hey there, friendsâwelcome back to the Fixed Ops Roundtable! Youâre going to want to buckle up for this one because weâre diving into a conversation thatâs equal parts fascinating, futuristic, and downright practical.
This episode, Iâm joined by a great friend of the industry, Tim Jacksonâauthor of Dude, Whereâs My Flying Car? and past President/CEO of the Colorado Automobile Dealers Association. Timâs not just an advocate for dealers; heâs a true innovator with a passion for the history and future of mobility. And trust me, this conversation is unlike anything weâve had on the show before.
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What we discuss in this episode:
Weâre talking flying carsânot just sci-fi dreams, but real, tangible progress happening right now. Tim shares how these vehicles could revolutionize not just transportation but the way we think about service departments and dealerships. Imagine a tech flying out to a customer in a personal aviation vehicle. Wild, right?
But itâs not all about the skies. Tim dives into critical topics like:
Why stair-step pricing is bad for everyoneâdealers, automakers, and especially customers.The reality of EVs and why affordability still feels out of reach.How cities are reshaping mobility (hint: theyâre making it harder to own and park cars).This is the kind of conversation that makes you rethink everything you thought you knew about where the industry is heading. Plus, Timâs got storiesâlike why bicycles were the real OGs of mobility innovation and how they paved the way for everything from Model Ts to flying cars.
If youâve ever wondered whatâs next for our industry or just want to hear about some mind-blowing advancements (Jetson ONE jet packs, anyone?), this is the episode for you. Hit play, and letâs dig in.
Listen to the episode featuring Tim Jackson for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Tim Jackson
Connect with Ted Ings and the Fixed Ops Roundtable:
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Randy Kobat is the visionary CEO and President of Repair OnDemand, whoâs leading the charge in revolutionizing dealership operations. Randy is the man behind one of the industryâs most transformative toolsâthe BlueDriver device. With over one million units sold and 26 million scans performed, itâs safe to say Randy knows a thing or two about innovation and efficiency. But what sets him apart is his ability to connect the dots between diagnostics, reconditioning, and real-world dealership success.
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What we discuss in this episode:
What if the biggest profit leaks in your dealership could be fixed with just a few simple shifts in process? What if cutting down reconditioning time could save you tens of millions in expenses? Thatâs exactly what weâre diving into on todayâs episode with Randy Kobat.
Hereâs the reality: the game has changed.
In this episode, Randy and I explore:
â How Repair OnDemand is helping dealers go from 12 days to just 5 for reconditioning.
â The hidden cost of inefficiency (spoiler: itâs in the billions).
â Why aligning KPIs across departments isnât just a buzzwordâitâs a necessity.
As Randy says, âReconditioning is the lifeblood of inventory management, and weâre only scratching the surface of its potential.â
This is a masterclass in modernizing your processes, cutting down waste, and driving real results. If youâve ever felt like your dealershipâs departments are speaking different languages, this episode is your translator.
Letâs break down the silos, rethink reconditioning, and start turning inventory faster.
You wonât want to miss Randyâs insights on the future of fixed ops and how to stay ahead in a rapidly changing industry.
Listen to the episode featuring Randy Kobat for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Randy Kobat
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David Farabaugh is the VP of Operations at ESI-Q, a company deeply embedded in the automotive industry. With over two decades of experience, David is a respected figure, renowned for his data-driven approach to understanding dealership workforce dynamics. His ongoing work with the NADA workforce study has provided invaluable insights into automotive workforce trends, making him a trusted authority in the Fixed Ops community.
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What we discuss in this episode:
Ever wonder why some of the most crucial roles in your dealership are also the hardest to keep? Today, Iâm sitting down with David Farabaugh, VP of Operations at ESI-Q, to tackle a big oneâservice advisor retention. If youâre in the fixed ops game, you already know: losing advisors hurts, and keeping them? Itâs more challenging than ever.
In this episode, David and I dig deep into the âwhyâ behind the service drive turnover and what itâs really costing us. Davidâs been crunching the numbers at ESI-Q and has insights from years of NADA workforce studies that might just change how you look at retention. From how the industry's highs and lows have reshaped advisor roles, to the little-known âthree-year sweet spotâ where productivity peaks, David brings data-backed answers that speak to the heart of dealership success.
And hereâs the kickerâDavid shares a story about trust, customer loyalty, and how one slip from an advisor can send clients running. His insights on shifting from âjust a jobâ to a career with meaning might just be the wake-up call some of us need.
Listen to the episode featuring David Farabaugh for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, David Farabaugh
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Steve Greenfield is the General Partner of Automotive Ventures, a company focused on investments in automotive technology. With decades of experience in the automotive retail space, Steve is also the author of The Future of Automotive Retail, where he explores industry trends and advises dealers on navigating the technological changes reshaping automotive.
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What we discuss in this episode:
Steve Greenfield is a guy whoâs not only tuned into the latest trends but is also shaping the very future weâre talking about. With my co-host Sarah Vantine by my side, weâre breaking down everything dealers need to know as we head into the final quarter and beyond. We cover it all, from the surprising surge in hybrid demand to the pileup of EVs on dealer lots, and even take a peek behind the curtain at what the upcoming election could mean for your business. And yes, weâre talking about the cost of keeping your service bays full, the impact of automation, and whatâs coming down the line with AI.Steve drops some eye-opening insights on how dealers can adaptâthink strategic tech investments, loyalty through fixed ops, and creative parts sales. He says, âThe dealerships that can lean into innovation are the ones that will stay relevant,â and I couldnât agree more.
And hereâs the kicker: Steveâs got a keen eye on the investment side of the business, too. If youâre curious about where to put your money to support early-stage automotive tech (and get ahead of the game), this episode is for you. Whether youâre a dealer, an automotive service manager, or just love staying on top of industry shifts, you wonât want to miss this one.
Join us for this packed episodeâgrab your notepad and get ready for some real, actionable insights thatâll keep you ahead of the curve. This isnât just another podcast episode; itâs your roadmap to staying relevant and profitable in a rapidly changing market.
Listen to the episode featuring Steve Greenfield for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Steve Greenfield
Connect with Ted Ings and the Fixed Ops Roundtable:
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Euwart Anderson is the driving force behind Vehloâs impactful footprint in the automotive industry. With a robust background that includes finance, SaaS for various industries, and a keen focus on enhancing dealership operations, Euwartâs leadership has positioned Vehlo at the cutting edge of fixed ops innovation. Since joining Vehlo four years ago, heâs been instrumental in integrating top-tier brands like Rapid Recon and TEXT2DRIVE into Vehloâs portfolio, making it a powerhouse in customer-centric solutions for dealerships.
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What we discuss in this episode:
Euwart doesnât just talk the talk; heâs been on the ground floor of dealership innovation, bringing Vehloâs solutions to over 30,000 rooftops, with a presence in nearly half of all franchise dealerships. And itâs not just about getting the job done; itâs about making each customer feel understood and valued through every step of their service journey.
We cover a lot of ground here:
DealerLogix: How it streamlines the entire repair order cycle, helping dealerships boost service recommendations and deliver that âwowâ experience customers remember.TEXT2DRIVE: A game-changer for secure, convenient payments that customers can make from anywhere, adding transparency and trust to every interaction.Rapid Recon: Why itâs called the "godfather of recon" and how it enables dealerships to truly own their reconditioning processes from start to finish.Euwart also shares his thoughts on building true partnerships in the industry. He challenges dealerships to expect more from their partnersâVehlo includedâand explains how the right support can impact everything from service efficiency to customer retention.
This oneâs for all my loyal listeners who know thereâs more to fixed ops than just keeping things running. Euwart and I get into what it really means to create a frictionless, value-driven experience that customers will keep coming back for.
Listen to the episode featuring Euwart Anderson for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Guest Name
Connect with Ted Ings and the Fixed Ops Roundtable:
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You know that feeling when you meet someone whoâs been in the industry for years and yet their passion burns just as brightly as day one? Thatâs exactly what happened in this episode with the incredible Sandy Angello, Vice President and Dealer Operator of Pohanka Automotive Group, and the rising star, Katrina Ness, from Northwood University.
đ Register for the upcoming Fixed Ops Roundtable EventWhat we discuss in this episode:
Sandyâs journey started when she was just 15, answering a switchboardâfast forward to today, and sheâs running multiple rooftops with a team culture like no other. In this conversation, we dive into the importance of mentorship, giving back to the community, and why culture in a dealership is no longer a buzzword, but a game-changer. As Sandy put it, "If youâre willing to take responsibility, theyâll give it to you."
Katrina brings a fresh perspective from her internship, sharing how working alongside Sandyâs team has given her insights you canât find in textbooks. From handwritten ROs during a system outage to the power of company transparencyâthis episode is packed with leadership gems.
Whether youâre an experienced leader or someone just getting started in this industry, youâll walk away inspired and ready to take your dealership to the next level.
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đApple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Mike Maroone
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What happens when a seasoned automotive titan like Mike Maroone looks at the future of car dealerships? How do rising costs, electric vehicle (EV) challenges, and cutting-edge technologies redefine the dealership landscape? In this engaging episode, Mike Maroone, Chairman of Maroone USA, shares his insights on what it takes to thrive in a rapidly evolving industry. From the potential of artificial intelligence (AI) to unlocking new revenue streams through personalization, this conversation touches on the most pressing issues facing todayâs auto retailers.
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What we discuss in this episode:
Welcome back to another exciting episode of the Fixed Ops Roundtable. Today, Iâm thrilled to have none other than Mike Maroone with usâa name thatâs synonymous with leadership in the automotive industry. For those of you whoâve been with me for a while, you already know Mikeâs a legend, and weâre diving deep into some of the most pressing topics affecting our world right now.
We kick things off by talking about something weâre all feelingâaffordability. Vehicles are getting more expensive, and weâre seeing the impact on both new and used sales. Mike gets real about what this means for dealerships, but also, what we can do about it.
You know I love bringing tech into the conversation, and Mike didnât disappoint. From the rise of AI to the evolution of EVs and hybrids, weâre breaking down how innovation is reshaping not just our business but our customer relationships too. Mikeâs take on electric vehicles? "Overhyped," but hybrids might just be the bridge we need.
What I think youâll love most about this episode is Mikeâs forward-thinking approach. We touch on mobile service, video communication, and even some killer new tech thatâs about to change the game in service departments. And trust me, thereâs something in here for everyoneâfrom F&I strategies to unlocking revenue streams through personalization.
This is one of those episodes where we get into the real stuffâthe challenges, the opportunities, and most importantly, how we can keep pushing forward in a business thatâs always evolving.
Listen to the episode featuring Mike Maroone for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Mike Maroone
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Derek Simonds is the Executive Vice President Automotive at NUMA, a company thatâs truly revolutionizing the way dealerships operate with Generative AI. Iâm talking about AI that doesnât just help run the business but transforms customer experience, builds lasting relationships, and boosts performance across the board. Youâll hear us get into how AI can supercharge dealership efficiency, empower employees, and turn casual customers into lifelong fans.
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What we discuss in this episode:
In this episode, Iâm excited to bring you a conversation with someone whoâs driving real change in the world of automotive training. Derek is someone Iâve known and respected for years, and heâs got his finger on the pulse of whatâs really working when it comes to developing the next generation of talent in our industry.
Derek and I dive deep into the strategies that are shaping the future of the automotive industry, from how NUMA is creating cutting-edge training solutions to the innovative ways theyâre helping dealerships maximize performance and customer satisfaction. Weâve been in this industry long enough to know that success doesnât happen overnightâitâs built through knowledge, action, and relentless commitment. And thatâs exactly what NUMA is all about.
Listen to the episode featuring Derek Simonds for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Derek Simonds
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Anthony Blubello is the Parts Director at BMW and Mini of West Chester, Pennsylvania. He has become an influential figure in the automotive parts industry, thanks to his innovative approach, dedication to e-commerce, and unwavering commitment to providing top-notch customer service. From humble beginnings, Anthonyâs career trajectory is a testament to his adaptability, strategic mindset, and passion for excellence in fixed operations.
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What we discuss in this episode:
Weâre talking about a man who started his career selling women's clothing at Express and, thanks to a nudge from his then-girlfriend (now wife), took a chance on a parts position at BMW. Fast forward, and Anthony's not just riding the waveâheâs making waves. This episode dives deep into his rise from the ground up, how he took the reins of an e-commerce operation, and built a parts business that's pulling in over $250K a month. And thatâs not even the half of it.
Anthony lays down some real talk about adapting to the challenges thrown his way, from navigating those pesky core charge hikes to scaling his operation during the pandemic. His insights on the importance of treating every customer like gold? Thatâs the kind of wisdom weâve all come to love here on the Roundtable.
And for those of you out there hustling in fixed ops, you'll want to catch how Anthonyâs philosophy of staying hungry, putting people first, and evolving with the times could be the game-changer you need. If youâve ever wondered what it takes to build a thriving online parts business or how to weather the storms in our industry, this episode is your answer.
Listen to the episode featuring Anthony Blubello for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Anthony Blubello
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Andrew Wright, with a career spanning over 25 years in the automotive industry, is the dynamic force behind Vinart Dealerships' growth and innovation. As a second-generation dealer, Wright has expanded his influence beyond the dealership floor to significant roles such as the Chairman of the Hyundai Dealer Council. His visionary leadership is marked by a commitment to excellence and a keen insight into the future of automotive retail.
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What we discuss in this episode:
In our conversation, Andy shares his personal journey from the ground up in the automotive worldâstarting from washing cars to leading a major dealership group and influencing national dealership policy. Itâs a classic tale of growth, learning, and passion for the industry that I know youâll find as captivating as I did.
We also tackle some of the hottest topics in automotive retail today. Andy discusses the significant role of traditional franchise dealership models in today's rapidly evolving market and defends them against the rising tide of disruptors. Plus, he gives us an insider's look at the groundbreaking collaboration between Hyundai and Amazonâclarifying misconceptions and outlining what it really means for the future of car buying.
We delve into the challenges of vehicle affordability and how Vinart Dealerships are adapting to meet changing consumer needs, especially in the post-COVID market dynamics. Andyâs insights on leasing as a strategic response to these challenges are particularly enlightening.
Looking ahead, Andy shares his expectations for the industry as we approach 2025, touching on critical areas like cybersecurity, the shift towards hybrid and electric vehicles, and the need for a balanced approach to new technologies.
Listen to the episode featuring Andrew Wright for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Andrew Wright
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Don Andres is the President of Auto SCT Consulting and Training and the author of Why Service Departments Fail to Grow. With decades of experience in fixed operations, Don has worked with countless dealerships across the country to refine their service departments, improve performance, and increase profitability. His passion for leadership training and customer engagement shines through in both his book and his work. Donâs practical strategies help service departments succeed in an increasingly competitive market.
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What we discuss in this episode:
Weâre diving deep into the heart of service department challenges, and trust me, this is an episode thatâs going to hit home for a lot of you. Donâs got decades of experience working with retailers, and he shares exactly what your team needs to consistently get those all-important yeses to additional services. Itâs more than just making a saleâitâs about building trust, keeping technicians engaged, and, ultimately, creating a service department that thrives.
Donâs got some killer insights on how leadershipâor the lack of itâcan make or break a service operation. Weâre talking about the gap between promoting from within and actually training those leaders. Plus, we dig into whatâs stopping your advisors from truly connecting with customers and why that trust-building moment during the write-up is so crucial. If youâve ever felt like your team is just getting by and not closing deals like they should, Donâs got the solutions.
Whether youâve been in the game for years or are just getting started, Donâs book and this conversation will give you the strategies you need to transform your department from good to great. Youâll learn how to turn a chaotic service lane into a well-oiled machine and why preparation and customer engagement are everything.
Listen to the episode featuring Don Andres for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Don Andres
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In this episode, Iâm thrilled to sit down with Andy Baldassarre, the Director of Marketing and Training at BG Products, Inc. Known for their industry dominance and relentless pursuit of excellence, BG Products continues to set the bar high. If youâre in the automotive industry or manage a dealership, youâll want to hear what Andy has to say about the latest innovations and strategies that are reshaping the market.
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What we discuss in this episode:
As the Director of Marketing and Training at BG Products, Inc., Andy Baldassarre has been instrumental in driving the companyâs success. BG Products is a leader in automotive maintenance solutions, renowned for its comprehensive approach to dealer support and product excellence. With over 50 years in the industry, BG has built a reputation for exceptional products and unparalleled dealer partnerships.
In this episode Andy shares exciting updates from BG Products, including their impressive market share and the recent addition of the Sean Butler Best Practice Award. We dive into how BG continues to innovate and support dealers with cutting-edge products and a robust network of distributors.
Andy reveals the secrets behind their innovative solutions and why they are trusted by industry professionals. From cutting-edge technology to exceptional support, we dive deep into the features that make BG Products a game-changer.
What Youâll Learn:
The core benefits of using BG Products for automotive maintenanceReal-world success stories from dealers whoâve seen remarkable resultsHow BG Products maintains its edge in a competitive marketInsider tips on maximizing the value of their products for your dealershipListen to the episode featuring Andy Baldassarre for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Andy Baldassarre
Connect with Ted Ings and the Fixed Ops Roundtable:
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In this episode, I had the pleasure of sitting down with Maureen Martin, Vice President of Strategic Alliances, and Trevor Shannon, Product Manager at Dynatron Software, to discuss the pressing challenges and lucrative opportunities within fixed operations. Dynatron, a name synonymous with driving dealership profitability, has been instrumental in helping dealers maximize their service departmentâs potential.
Maureen, with her 38 years of experience, brings a wealth of knowledge on everything from technician recruitment to dealership culture. Trevor, on the other hand, shares his journey from the retail side to becoming a key player at Dynatron, focusing on data-driven solutions that align general managers with their service teams.
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What we discuss in this episode:
Are your fixed operations truly optimized, or are you leaving money on the table? How can you bridge the gap between sales and service to unlock hidden profit potential in your dealership?
These are the burning questions we dive into with industry experts Maureen Martin and Trevor Shannon from Dynatron Software in this episode.
Key Takeaways:
The Challenge of Technician Recruitment: Maureen sheds light on one of the biggest hurdles in the automotive industryâfinding and retaining skilled technicians. She reflects on her journey from launching Fordâs first technician program to her current role, emphasizing the critical need for effective recruitment strategies.Optimizing Dealership Profitability: Discover how Dynatronâs approach to price optimization can significantly enhance dealership revenue. Maureen explains the concept of hitting the âsweet spotâ in pricing, ensuring that dealerships arenât leaving money on the table while still providing top-notch customer service.The Disconnect Between Sales and Service: Trevor shares his experiences from the retail side, highlighting the common disconnect between general managers and service departments. He discusses how Dynatron bridges this gap through data-driven solutions that help GMs make informed decisions, fostering better collaboration within the dealership.Listen to the episode featuring Maureen Martin & Trevor Shannon for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Maureen Martin & Trevor Shannon
Connect with Ted Ings and the Fixed Ops Roundtable:
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In this episode, Iâm joined by two industry heavyweights, Dennis McGinn, Founder of Rapid Recon, and Josh DeYoung of Velocity Automotive - Driven by Vehlo. Together, we dive deep into one of the most pressing challenges facing dealerships today: margin compression.
As dealerships across the country grapple with shrinking margins, this conversation couldn't be more timely. Dennis and Josh bring their wealth of experience to the table, offering practical solutions and innovative tools that can help dealerships not only survive but thrive in this tough environment.
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What we discuss in this episode:
The automotive industry is facing unprecedented challenges, with margin compression leading the charge. But this isnât just a time for survivalâit's a time for innovation and adaptation. As Dennis McGinn aptly puts it, "We've made a lot of progress with our metrics and our measure and manage part on time to line and average days recon." If your dealership isnât already leveraging these tools, you're leaving money on the table.
But hereâs the thing: every challenge brings with it a silver lining. And Dennis and Josh? Theyâre here to help us find it. Weâre diving deep into the tools, strategies, and processes that can not only help us survive but thrive in this tightening market.
Key Takeaways:
Understanding Margin Compression: Discover why margin compression is re-emerging as a critical issue and how itâs impacting dealership profitability.The Power of Transparency: Learn how enhancing transparency in both the online and in-showroom experiences can help dealerships build trust and maintain gross margins.Essential Tools for Dealers: Get insights into the latest tools and processes from Rapid Recon and Velocity Automotive that can streamline operations and protect against profit erosion.Listen to the episode featuring Dennis McGinn and Josh DeYoung for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Dennis McGinn and Josh DeYoung
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
What if the key to maximizing your dealershipâs profitability was hidden in your warranty claims process?
In this episode we have the pleasure of speaking with David Reinicke, the President of Automotive Warranty Network (AWN). AWN has been a cornerstone in the automotive industry, providing top-notch warranty claims management services to dealerships across the nation. With over 320 highly qualified professionals and decades of experience, AWN processes more than $100 million in warranty claims per month. Today, we explore how AWN maintains such a stellar track record and what your dealership can learn from their approach.
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What we discuss in this episode:
David shares insider strategies that have made AWN a trusted partner for dealerships across the country. He also shares AWNâs secret sauce for maintaining flawless communication, ensuring accountability, and staying ahead of OEM policy changesâall while building trust with dealerships nationwide.
But thatâs not all. We dive deep into the critical importance of keeping your warranty schedules clean and compliant, a practice that could save your dealership from the dreaded word: audit. David also uncovers how AWN helps dealerships navigate risky procedures and why their approach leads to industry-leading results in manufacturer audits.
How effective communication can make or break your warranty process.The hidden risks in warranty claims that could cost your dealership millions.Proven techniques to keep your dealership audit-proof and compliant.Why your dealershipâs warranty schedule is the lifeblood of your operationsâand how to keep it healthy.Tailored solutions for multi-franchise dealers looking to streamline operations.
Key Takeaways:Listen to the episode featuring David Reinicke for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, David Reinicke
Connect with Ted Ings and the Fixed Ops Roundtable:
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What if the secret to success in Fixed Ops wasnât just in the latest technology, but in the way we connect and communicate with our customers? How does turning the camera aroundâliterallyâtransform the way we do business? As the automotive industry continues to evolve, so must our approach to customer service and employee engagement. This episode dives into the powerful changes happening in Fixed Ops, led by industry innovator Tully Williams.
With years of experience under his belt, Tully Williams is a visionary in the Fixed Ops sector. As the Fixed Ops Director at The Niello Company, Tully has been at the forefront of implementing innovative practices that enhance both customer and employee experiences. His approach emphasizes transparency, communication, and a deep understanding of the value of human connections in the automotive service industry.
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What we discuss in this episode:
In this episode Sarah Vantine sits down with Tully Williams to explore the game-changing strategies that are transforming Fixed Operations today. Discover how The Niello Company is leading the way by integrating video into their service processes, creating unprecedented transparency and trust with customers. Tully shares insider tips on how paying for excellence can elevate technician performance and drive service recommendation sales. Plus, learn about the rapid success of their new Business Development Center (BDC) and its impact on customer engagement.
Key Takeaways:
How technician-led videos are transforming customer trust and service sales.The benefits of compensating technicians for quality inspections and videos.The rapid success of The Niello Companyâs new BDC and its impact on customer experience.Why continuous improvement and measuring success are essential in Fixed Ops.Listen to the episode featuring Tully Williams for even more insights!
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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Tully Williams
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
Dale Smith is a seasoned Training Program Manager and BG University Instructor at BG Products, Inc. With extensive experience in automotive service training, Dale has played a vital role in advancing the standards of customer service and operational efficiency across the industry. His work at BG University focuses on equipping service professionals with the knowledge and skills needed to excel in fixed operations. BG Products, Inc. is renowned for its innovation and leadership in automotive maintenance solutions, and Dale is a key figure in promoting the importance of Multi-Point Inspections.
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What we discuss in this episode:
The Critical Role of Multi-Point Inspections: Discover why MPIs are essential tools for improving communication between technicians and customers, enhancing service efficiency, and boosting customer satisfaction.The Stoplight Method Explained: Learn about the universal stoplight method used in MPIs, which categorizes issues as green, yellow, or red, providing clear and actionable information for vehicle owners.Achieving Efficiency with Quarter Time: Understand the concept of Quarter Time and how service teams can exceed customer expectations by delivering results faster than anticipated.The Importance of Descriptive Language: Dale discusses the power of using precise language to paint a clear picture for customers, ensuring they understand the need for recommended repairs.Embracing Technology in Service Operations: Explore the latest electronic tools and video technology innovations from BG Products that enhance MPI communication and customer engagement.Dale emphasizes the importance of MPIs as communication tools. He explains how MPIs provide a structured way for technicians to relay essential information to customers. By using the stoplight method, service teams can efficiently communicate the condition of a vehicle, ensuring customers are informed and empowered to make decisions.
"The MPI is a tool that allows us to speak directly to the guests and position ourselves exactly as we want." - Dale Smith
Listen to the episode featuring Dale Smith for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Dale Smith
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement - Laat meer zien
