Afleveringen
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Daryl Terrell, the Parts and Service Director at Matt Bowers Ford, shares his journey in the automotive industry, discussing his unique background, the transformation of his dealership, and the importance of mentorship and leadership. He emphasizes the significance of customer experience, technology integration, and adapting to industry changes, particularly with the rise of electric vehicles. Daryl's personal philosophy revolves around continuous improvement and fostering a winning culture among his team. Takeaways Daryl Terrell has been in the automotive industry for 20 years, starting as an intern at 16. He emphasizes the importance of mentorship and hiring individuals without prior experience. Customer experience is crucial, and transparency builds trust with clients. The transformation of Matt Bowers Ford included expanding from 30 to 48 service bays. Technology, such as video inspections, enhances customer service and trust. Daryl believes in adapting to industry changes, especially with the rise of EVs. He aims to create a winning culture within his team, similar to successful sports teams. Continuous improvement in personal and professional life is essential for success. Daryl's leadership style focuses on accountability and support for his team. He views his career as a game, constantly working to improve his skills. Sound Bites "I was born into this field, like it was my calling." "You teach somebody how to make money in the industry, they never want to leave." "Sales is all about taking care of the people." Music: Famous Cats-Norwood Tiger Gang-Missing World The Revolution-Chicago Shuffle The Night Train-Lee's Blues This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Daryl Terrell, the Parts and Service Director at Matt Bowers Ford, shares his journey in the automotive industry, discussing his unique background, the transformation of his dealership, and the importance of mentorship and leadership. He emphasizes the significance of customer experience, technology integration, and adapting to industry changes, particularly with the rise of electric vehicles. Daryl's personal philosophy revolves around continuous improvement and fostering a winning culture among his team. Takeaways Daryl Terrell has been in the automotive industry for 20 years, starting as an intern at 16. He emphasizes the importance of mentorship and hiring individuals without prior experience. Customer experience is crucial, and transparency builds trust with clients. The transformation of Matt Bowers Ford included expanding from 30 to 48 service bays. Technology, such as video inspections, enhances customer service and trust. Daryl believes in adapting to industry changes, especially with the rise of EVs. He aims to create a winning culture within his team, similar to successful sports teams. Continuous improvement in personal and professional life is essential for success. Daryl's leadership style focuses on accountability and support for his team. He views his career as a game, constantly working to improve his skills. Sound Bites "I was born into this field, like it was my calling." "You teach somebody how to make money in the industry, they never want to leave." "Sales is all about taking care of the people." Music: Famous Cats-Norwood Tiger Gang-Missing World The Revolution-Chicago Shuffle The Night Train-Lee's Blues This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Zijn er afleveringen die ontbreken?
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Chameleon Limited is a company that provides a software solution called TimeAI, which helps dealerships in the automotive industry manage their fixed operations. The company was founded by Jim Bernasek, who has extensive experience in the automotive industry and a passion for educating people in the business. The turnover rate in the industry is high due to a lack of awareness and education for individuals to grow into management roles. Chameleon Limited aims to address this issue by providing a system that displays vital information in a simple and user-friendly way, allowing managers to easily identify areas that need improvement and take action. The TimeAI software offers features such as AI statements, labor grids, and customizable reports, all designed to help dealerships increase revenue and drive change. Chameleon is a company that provides a fixed operations command center called Time AI, which helps dealerships improve their service and parts departments. The tool allows users to analyze data and identify areas for improvement, such as increasing labor and parts sales. It also helps to hold employees accountable and prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently. Takeaways Chameleon Limited provides the TimeAI software solution to help dealerships in the automotive industry manage their fixed operations. The high turnover rate in the industry is attributed to a lack of awareness and education for individuals to grow into management roles. TimeAI offers features such as AI statements, labor grids, and customizable reports to help dealerships increase revenue and drive change. Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships. Chameleon's Time AI tool helps dealerships improve their service and parts departments by analyzing data and identifying areas for improvement. The tool holds employees accountable and helps prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently. Sound Bites "TimeAI is like having a fixed operations expert consultant and a personal assistant 24/7." "With TimeAI, you can put your whole team on the same page and focus on the same goal together." "Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships." "This is where the data is." "Chameleon is very open to how they can put different parts of what we need into their program." "Driving change is not just for our clients. Driving change is also for us." Music: Issac Joel-Wee Goo Famous Cats-Bigfoot Cast Of Characters-Finger Snap Cast Of Characters-So Stupid This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Chameleon Limited is a company that provides a software solution called TimeAI, which helps dealerships in the automotive industry manage their fixed operations. The company was founded by Jim Bernasek, who has extensive experience in the automotive industry and a passion for educating people in the business. The turnover rate in the industry is high due to a lack of awareness and education for individuals to grow into management roles. Chameleon Limited aims to address this issue by providing a system that displays vital information in a simple and user-friendly way, allowing managers to easily identify areas that need improvement and take action. The TimeAI software offers features such as AI statements, labor grids, and customizable reports, all designed to help dealerships increase revenue and drive change. Chameleon is a company that provides a fixed operations command center called Time AI, which helps dealerships improve their service and parts departments. The tool allows users to analyze data and identify areas for improvement, such as increasing labor and parts sales. It also helps to hold employees accountable and prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently. Takeaways Chameleon Limited provides the TimeAI software solution to help dealerships in the automotive industry manage their fixed operations. The high turnover rate in the industry is attributed to a lack of awareness and education for individuals to grow into management roles. TimeAI offers features such as AI statements, labor grids, and customizable reports to help dealerships increase revenue and drive change. Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships. Chameleon's Time AI tool helps dealerships improve their service and parts departments by analyzing data and identifying areas for improvement. The tool holds employees accountable and helps prevent fraudulent activities. Chameleon has grown organically through word of mouth and aims to continue driving change in the industry. They have plans to expand their services and introduce a new Part Sync system to help dealerships manage their inventory more efficiently. Sound Bites "TimeAI is like having a fixed operations expert consultant and a personal assistant 24/7." "With TimeAI, you can put your whole team on the same page and focus on the same goal together." "Chameleon Limited values customer engagement and actively seeks feedback to improve their software and meet the specific needs of dealerships." "This is where the data is." "Chameleon is very open to how they can put different parts of what we need into their program." "Driving change is not just for our clients. Driving change is also for us." Music: Issac Joel-Wee Goo Famous Cats-Bigfoot Cast Of Characters-Finger Snap Cast Of Characters-So Stupid This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation covers various topics related to fixed operations in the automotive industry. The participants discuss the recent Amplify 2024 event, the importance of the four golden metrics in fixed ops, the impact of Reynolds products on dealership success, and the focus on customer experience. They highlight the benefits of using tools like Service Price Guides, GoMoto, and Advanced Service to improve efficiency, increase profitability, and enhance customer satisfaction. The conversation also touches on the integration of Reynolds products, the value of Reynolds' customer support, and the role of technology in streamlining processes and improving productivity. The conversation focused on the various tools and technologies provided by Reynolds that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. The conversation also highlighted the importance of transparency, accountability, and customer trust in the service process. Overall, Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability. Takeaways Reynolds products, such as Service Price Guides, GoMoto, and Advanced Service, play a crucial role in improving efficiency, increasing profitability, and enhancing customer satisfaction in fixed operations. The integration of Reynolds products streamlines processes and reduces complexities, leading to better results and higher dealership gross. Reynolds' focus on customer support and the development of its associates contribute to the success of dealerships and the satisfaction of customers. Tools like GoMoto and Advanced Service provide opportunities to improve transparency, increase customer engagement, and drive customer retention. The use of videos, pictures, and e-approval in customer interactions helps to educate and engage customers, leading to higher closing ratios and improved service outcomes. The automotive industry is evolving, and dealerships need to adapt by leveraging technology and providing a seamless customer experience to stay competitive and retain customers. Reynolds provides a range of tools and technologies that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. Transparency, accountability, and customer trust are crucial in the service process and can be achieved through tools like video MPIs. Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability. Sound Bites "Dealerships sell hours. The more hours you sell, the more money you'll make." "Reynolds products are closely intertwined, taking out the complexities and helping dealers make more money." "More tools give your guys and gals in the front lines better results." "Dispatching, know, no favoritism. Get equal access to the ROs and sometimes technicians are caught in situations and other dealers or other places where they're fighting, you know, a human dispatch system." "Customers get happy and our technicians get paid." "You can't manage what you can't measure." Music: Cast Of Characters-Funk Flingin' Famous Cats-Jump Street Wayfair-Solina Thruline-Just Like Me This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation covers various topics related to fixed operations in the automotive industry. The participants discuss the recent Amplify 2024 event, the importance of the four golden metrics in fixed ops, the impact of Reynolds products on dealership success, and the focus on customer experience. They highlight the benefits of using tools like Service Price Guides, GoMoto, and Advanced Service to improve efficiency, increase profitability, and enhance customer satisfaction. The conversation also touches on the integration of Reynolds products, the value of Reynolds' customer support, and the role of technology in streamlining processes and improving productivity. The conversation focused on the various tools and technologies provided by Reynolds that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. The conversation also highlighted the importance of transparency, accountability, and customer trust in the service process. Overall, Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability. Takeaways Reynolds products, such as Service Price Guides, GoMoto, and Advanced Service, play a crucial role in improving efficiency, increasing profitability, and enhancing customer satisfaction in fixed operations. The integration of Reynolds products streamlines processes and reduces complexities, leading to better results and higher dealership gross. Reynolds' focus on customer support and the development of its associates contribute to the success of dealerships and the satisfaction of customers. Tools like GoMoto and Advanced Service provide opportunities to improve transparency, increase customer engagement, and drive customer retention. The use of videos, pictures, and e-approval in customer interactions helps to educate and engage customers, leading to higher closing ratios and improved service outcomes. The automotive industry is evolving, and dealerships need to adapt by leveraging technology and providing a seamless customer experience to stay competitive and retain customers. Reynolds provides a range of tools and technologies that have greatly improved the efficiency and effectiveness of fixed operations in the automotive industry. The use of advanced service, Service Touch, and video MPIs has increased productivity, improved customer satisfaction, and boosted sales. The integration of AI into the service process and the acquisition of ReconVision have further enhanced the capabilities of Reynolds' tools. Transparency, accountability, and customer trust are crucial in the service process and can be achieved through tools like video MPIs. Reynolds' tools have revolutionized the way fixed operations are managed and have resulted in significant improvements in the customer experience and profitability. Sound Bites "Dealerships sell hours. The more hours you sell, the more money you'll make." "Reynolds products are closely intertwined, taking out the complexities and helping dealers make more money." "More tools give your guys and gals in the front lines better results." "Dispatching, know, no favoritism. Get equal access to the ROs and sometimes technicians are caught in situations and other dealers or other places where they're fighting, you know, a human dispatch system." "Customers get happy and our technicians get paid." "You can't manage what you can't measure." This episode is possible with the help of VISPERIO Performance, which provides tailored solutions to ignite Automotive Dealership Fixed Operations Performance & Profit. Find out more at: https://visperio.com/
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Bruno Lucarelli, the managing partner of EV Safety Inc., discusses the importance of fire safety in the electric vehicle (EV) industry. He highlights the dangers of thermal runaway in EV batteries and the potential for fires to spread to other vehicles and infrastructure. Bruno emphasizes the need for safety measures such as fire blankets and barriers to mitigate the risks associated with EV fires. He also addresses the concerns about EV safety and the future of the EV market, noting that affordable EVs are gaining popularity and that other countries have implemented stricter safety regulations. The conversation discusses the lack of fire safety measures in electric vehicle (EV) charging stations and dealerships. It highlights the need for fire safety equipment and training to prevent accidents and injuries. The conversation also emphasizes the importance of consumer and dealer awareness regarding EV fire safety. The lack of government regulations and guidance on fire safety is a concern. The conversation concludes with a brief discussion about the music scene in Nashville and the speaker's experience as a musician. Takeaways Thermal runaway in EV batteries can lead to fires that spread to other vehicles and infrastructure. Safety measures such as fire blankets and barriers are crucial in mitigating the risks associated with EV fires. Affordable EVs are gaining popularity, and the demand for EVs is driven by price and convenience. Other countries have implemented stricter safety regulations for EVs, including the requirement for fire blankets at charging stations. Waterless firefighting is preferred in EV accidents to avoid hazmat situations caused by tainted water. Charging stations lack fire safety equipment, making them prone to fires during charging. Dealerships and consumers need to be educated about EV fire safety and take necessary precautions. The lack of government regulations and guidance on EV fire safety is a concern. The speaker has a background in music and has performed with renowned musicians. Sound Bites "Any damage to the battery casing...you're practically guaranteed you're going to push that car into thermal runaway at some point." "EVs burn at a peak heat rate of 2000 degrees or more...plenty to pretty much destroy, melt, or combust everything within 20 feet." "People buy on price and convenience...they don't care what it runs on." "Waterless firefighting is the preference now to avoid the hazmat situation of all of that tainted water." "Charging stations are where most of these fires have been occurring, okay, at least anecdotally what we see in other countries." "Inexpensive safety measure, it seems like a no brainer." News Clips: WCHS Eyewitness News South Metro Fire Rescue Centennial, Colorado News4 JAX The Local Station ABC News Australia Straight Arrow News Music: Sam Barsh-Baiting Game Divisioner-Bad Karma Midnight Daydream-Dropout Strength To Last-Seduction
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Bruno Lucarelli, the managing partner of EV Safety Inc., discusses the importance of fire safety in the electric vehicle (EV) industry. He highlights the dangers of thermal runaway in EV batteries and the potential for fires to spread to other vehicles and infrastructure. Bruno emphasizes the need for safety measures such as fire blankets and barriers to mitigate the risks associated with EV fires. He also addresses the concerns about EV safety and the future of the EV market, noting that affordable EVs are gaining popularity and that other countries have implemented stricter safety regulations. The conversation discusses the lack of fire safety measures in electric vehicle (EV) charging stations and dealerships. It highlights the need for fire safety equipment and training to prevent accidents and injuries. The conversation also emphasizes the importance of consumer and dealer awareness regarding EV fire safety. The lack of government regulations and guidance on fire safety is a concern. The conversation concludes with a brief discussion about the music scene in Nashville and the speaker's experience as a musician. Takeaways Thermal runaway in EV batteries can lead to fires that spread to other vehicles and infrastructure. Safety measures such as fire blankets and barriers are crucial in mitigating the risks associated with EV fires. Affordable EVs are gaining popularity, and the demand for EVs is driven by price and convenience. Other countries have implemented stricter safety regulations for EVs, including the requirement for fire blankets at charging stations. Waterless firefighting is preferred in EV accidents to avoid hazmat situations caused by tainted water. Charging stations lack fire safety equipment, making them prone to fires during charging. Dealerships and consumers need to be educated about EV fire safety and take necessary precautions. The lack of government regulations and guidance on EV fire safety is a concern. The speaker has a background in music and has performed with renowned musicians. Sound Bites "Any damage to the battery casing...you're practically guaranteed you're going to push that car into thermal runaway at some point." "EVs burn at a peak heat rate of 2000 degrees or more...plenty to pretty much destroy, melt, or combust everything within 20 feet." "People buy on price and convenience...they don't care what it runs on." "Waterless firefighting is the preference now to avoid the hazmat situation of all of that tainted water." "Charging stations are where most of these fires have been occurring, okay, at least anecdotally what we see in other countries." "Inexpensive safety measure, it seems like a no brainer." News Clips: WCHS Eyewitness News South Metro Fire Rescue Centennial, Colorado News4 JAX The Local Station ABC News Australia Straight Arrow News Music: Sam Barsh-Baiting Game Divisioner-Bad Karma Midnight Daydream-Dropout Strength To Last-Seduction
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Chris Craig, an expert in the automotive industry, discusses the qualities and skills that make a technician successful. He emphasizes the importance of willingness to work and learn, time management, thoroughness, and a positive attitude. Chris also highlights the need for technicians to adapt to industry changes and the automotive culture. He conducted a survey with industry experts to gather insights on these topics and found that technical knowledge and ASE certifications were not as highly valued as attitude and behavior. The discussion also touches on the challenges faced by new hire technicians and the importance of their willingness to learn, attitude, attendance, and adaptability. The conversation explores the importance of leadership and soft skills in the automotive industry, particularly for entrant technicians. It highlights the need for effective communication, willingness to learn, attitude, thoroughness, and attendance as key competencies for success. The survey conducted by Chris Craig reveals that these soft skills are often overlooked and not adequately trained in vocational education. The conversation also touches on the impact of technology and the internet on expectations in the industry, as well as the challenges faced by schools in incorporating soft skills into their curriculum. Takeaways Willingness to work and learn, time management, thoroughness, and a positive attitude are key qualities for technician success in the automotive industry. Technicians should focus on continuing to learn, improving their technical knowledge, developing a positive attitude, adapting to industry changes, and being thorough in their work. New hire technicians should prioritize willingness to learn, asking questions, willingness to work, attitude, attendance, and adaptability to the automotive culture. Technical knowledge and ASE certifications are not as highly valued as attitude and behavior in the industry. The automotive industry needs to address the challenges faced by new hire technicians and provide training and support to help them succeed. Leadership is crucial in developing the necessary soft skills in entrant technicians. Soft skills such as effective communication, willingness to learn, attitude, thoroughness, and attendance are essential for success in the automotive industry. The industry needs to prioritize the training and development of these soft skills in vocational education. The impact of technology and the internet has raised expectations in the industry, requiring technicians to adapt and meet higher standards. Schools face challenges in incorporating soft skills into their curriculum due to limited time and the need to teach both basic and advanced technical knowledge. Sound Bites "Willingness to work is what makes technicians successful in today's automotive industry." "Willingness to learn is important to successful outcomes in today's automotive industry for a technician." "Time management is very important, especially in a larger dealership, larger shop." "I think this is just like a recurring kind of thing." "You can solve every single bit of this with leadership, every single bit of it." "Cleanliness was in the bottom three, only 59 or 53.9% agreed that that's important." Music: Divisioner-Amped Up Tiger Gang-Little Haunt Reveille-Deal With It Dr. Delight-Cosmic Disco
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this conversation, Chris Craig, an expert in the automotive industry, discusses the qualities and skills that make a technician successful. He emphasizes the importance of willingness to work and learn, time management, thoroughness, and a positive attitude. Chris also highlights the need for technicians to adapt to industry changes and the automotive culture. He conducted a survey with industry experts to gather insights on these topics and found that technical knowledge and ASE certifications were not as highly valued as attitude and behavior. The discussion also touches on the challenges faced by new hire technicians and the importance of their willingness to learn, attitude, attendance, and adaptability. The conversation explores the importance of leadership and soft skills in the automotive industry, particularly for entrant technicians. It highlights the need for effective communication, willingness to learn, attitude, thoroughness, and attendance as key competencies for success. The survey conducted by Chris Craig reveals that these soft skills are often overlooked and not adequately trained in vocational education. The conversation also touches on the impact of technology and the internet on expectations in the industry, as well as the challenges faced by schools in incorporating soft skills into their curriculum. Takeaways Willingness to work and learn, time management, thoroughness, and a positive attitude are key qualities for technician success in the automotive industry. Technicians should focus on continuing to learn, improving their technical knowledge, developing a positive attitude, adapting to industry changes, and being thorough in their work. New hire technicians should prioritize willingness to learn, asking questions, willingness to work, attitude, attendance, and adaptability to the automotive culture. Technical knowledge and ASE certifications are not as highly valued as attitude and behavior in the industry. The automotive industry needs to address the challenges faced by new hire technicians and provide training and support to help them succeed. Leadership is crucial in developing the necessary soft skills in entrant technicians. Soft skills such as effective communication, willingness to learn, attitude, thoroughness, and attendance are essential for success in the automotive industry. The industry needs to prioritize the training and development of these soft skills in vocational education. The impact of technology and the internet has raised expectations in the industry, requiring technicians to adapt and meet higher standards. Schools face challenges in incorporating soft skills into their curriculum due to limited time and the need to teach both basic and advanced technical knowledge. Sound Bites "Willingness to work is what makes technicians successful in today's automotive industry." "Willingness to learn is important to successful outcomes in today's automotive industry for a technician." "Time management is very important, especially in a larger dealership, larger shop." "I think this is just like a recurring kind of thing." "You can solve every single bit of this with leadership, every single bit of it." "Cleanliness was in the bottom three, only 59 or 53.9% agreed that that's important." RockED Chris Craig on YouTube Music: Divisioner-Amped Up Tiger Gang-Little Haunt Reveille-Deal With It Dr. Delight-Cosmic Disco
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation discusses the recent CDK cyber attack and its implications for data governance and cybersecurity in the retail automotive industry. Tim Hayden, CEO of Brain Trust Partners, highlights the importance of data literacy and the need for companies to build a single source of truth by unifying and resolving information. He emphasizes the significance of cybersecurity and regulatory compliance in the wake of the attack. The conversation also touches on the right to repair act and the challenges of managing comprehensive data and cybersecurity in the automotive industry. Hayden provides five key strategies for dealerships to shield themselves from cyber threats. Takeaways Data literacy is crucial in understanding the role of data in artificial intelligence, media, and dealership operations. Dealerships need to invest in cybersecurity and ensure that vendors are SOC 2 tested. Implementing privileged and least privileged access protocols and enforcing regular password changes can enhance data security. Customer data platforms and master data management systems can improve operational efficiency and provide a backup in case of system disruptions. Dealerships should prioritize data management and protection to navigate the evolving landscape of data and technology. Brain+Trust Partners Music: Featherland-Run For The Hills The Revolution-Midnight Revival Reveille-Bazaar
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary The conversation discusses the recent CDK cyber attack and its implications for data governance and cybersecurity in the retail automotive industry. Tim Hayden, CEO of Brain Trust Partners, highlights the importance of data literacy and the need for companies to build a single source of truth by unifying and resolving information. He emphasizes the significance of cybersecurity and regulatory compliance in the wake of the attack. The conversation also touches on the right to repair act and the challenges of managing comprehensive data and cybersecurity in the automotive industry. Hayden provides five key strategies for dealerships to shield themselves from cyber threats. Takeaways Data literacy is crucial in understanding the role of data in artificial intelligence, media, and dealership operations. Dealerships need to invest in cybersecurity and ensure that vendors are SOC 2 tested. Implementing privileged and least privileged access protocols and enforcing regular password changes can enhance data security. Customer data platforms and master data management systems can improve operational efficiency and provide a backup in case of system disruptions. Dealerships should prioritize data management and protection to navigate the evolving landscape of data and technology. Brain+Trust Partners Music: Featherland-Run For The Hills The Revolution-Midnight Revival Reveille-Bazaar
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this episode, Brandon, Ed, and Tom discuss the Right to Repair Act and its implications for dealerships. They explore the key provisions of the act, including the requirement for manufacturers to provide specifications to third parties and the disclosure of vehicle information captured in telematics. The conversation also touches on the potential impact on warranties, patents, and personal data. The hosts debate the need for regulation in the automotive industry and the balance between consumer choice and intellectual property rights. They also discuss the history and future of the repair act and its potential effects on the industry. The conversation discusses the impact of proposed legislation on the use of aftermarket parts in vehicle repairs. The speakers explore the history of aftermarket parts, the role of certifications, and the potential consequences of the legislation. They also touch on the influence of insurance companies and the importance of educating customers about their repair options. The conversation concludes with a discussion on data privacy and the need for consumers to be informed and make their own decisions. Takeaways The Right to Repair Act is an attempt by Congress to level the playing field between dealerships and manufacturers, but it may put dealers and manufacturers at a disadvantage. The act requires manufacturers to provide specifications to third parties and disclose all vehicle information captured in telematics, which raises concerns about intellectual property rights and personal data privacy. Dealerships are already heavily regulated, and the act adds another layer of complexity and cost, potentially driving up prices for consumers. The act may lead to more subscription services and increased prices for vehicles, as manufacturers find alternative ways to recoup costs. The future of the repair act is uncertain, with different states passing their own legislation and the potential for changes depending on the political landscape. The quality of aftermarket parts has improved over time, and they can be a cost-effective alternative to OEM parts. The proposed legislation would require OEMs to share their patents and information with aftermarket manufacturers, potentially impacting competition and innovation. Insurance companies may prefer the use of aftermarket parts to keep costs down, but customers should be educated about their repair options. Data privacy is a concern, and consumers should have the choice to share their vehicle data or not. Clips: Mass Law 2012 2014 Agreement (National Standard) 2020 Ballot Measure 2023 Neal Dunn 2023 Darryl Issa-SMART ACT NHTSA-Do Not Comply NHTSA-Reverse Course Music: Wild Wonder-The Last Reveille-Night Visions Lone Canyon-Another Moment Quiet Lake-Into The Abyss Alsever Lake-Shine Your Light Guests: Tom Kline-Better Vantage Point Ed Roberts-Mile One Leadership
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary In this episode, Brandon, Ed, and Tom discuss the Right to Repair Act and its implications for dealerships. They explore the key provisions of the act, including the requirement for manufacturers to provide specifications to third parties and the disclosure of vehicle information captured in telematics. The conversation also touches on the potential impact on warranties, patents, and personal data. The hosts debate the need for regulation in the automotive industry and the balance between consumer choice and intellectual property rights. They also discuss the history and future of the repair act and its potential effects on the industry. The conversation discusses the impact of proposed legislation on the use of aftermarket parts in vehicle repairs. The speakers explore the history of aftermarket parts, the role of certifications, and the potential consequences of the legislation. They also touch on the influence of insurance companies and the importance of educating customers about their repair options. The conversation concludes with a discussion on data privacy and the need for consumers to be informed and make their own decisions. Takeaways The Right to Repair Act is an attempt by Congress to level the playing field between dealerships and manufacturers, but it may put dealers and manufacturers at a disadvantage. The act requires manufacturers to provide specifications to third parties and disclose all vehicle information captured in telematics, which raises concerns about intellectual property rights and personal data privacy. Dealerships are already heavily regulated, and the act adds another layer of complexity and cost, potentially driving up prices for consumers. The act may lead to more subscription services and increased prices for vehicles, as manufacturers find alternative ways to recoup costs. The future of the repair act is uncertain, with different states passing their own legislation and the potential for changes depending on the political landscape. The quality of aftermarket parts has improved over time, and they can be a cost-effective alternative to OEM parts. The proposed legislation would require OEMs to share their patents and information with aftermarket manufacturers, potentially impacting competition and innovation. Insurance companies may prefer the use of aftermarket parts to keep costs down, but customers should be educated about their repair options. Data privacy is a concern, and consumers should have the choice to share their vehicle data or not. Clips: Mass Law 2012 2014 Agreement (National Standard) 2020 Ballot Measure 2023 Neal Dunn 2023 Darryl Issa-SMART ACT NHTSA-Do Not Comply NHTSA-Reverse Course Music: Wild Wonder-The Last Reveille-Night Visions Lone Canyon-Another Moment Quiet Lake-Into The Abyss Alsever Lake-Shine Your Light Guests: Tom Kline-Better Vantage Point Ed Roberts-Mile One Leadership
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Ibrahim Mesbah, the co-founder and CEO of Revolution Parts, discusses his background and the mission of his company. Revolution Parts is an e-commerce platform for auto parts that partners with over 2,000 retailers, franchise dealers, and automakers to sell parts online. Ibrahim shares his personal journey from Egypt to the United States and his experience working at PayPal. He explains the challenges and opportunities in the automotive industry and how Revolution Parts aims to make the parts buying experience easier and more efficient. The company's goal is to be the e-commerce platform of choice for auto parts and to continue growing and innovating in the industry. Takeaways Revolution Parts is an e-commerce platform for auto parts that partners with retailers, franchise dealers, and automakers to sell parts online. The automotive industry faces challenges in the parts buying experience, and Revolution Parts aims to make it easier and more efficient. The company focuses on improving supply chain visibility, reducing friction, and providing a seamless online shopping experience for customers. Revolution Parts plans to expand its network of retailers and partner with brands to enable sales through their network of dealers and distributors. Sound Bites "We still see a ton of room to really make that as easy as shopping for toilet paper on Amazon." "Imagine if they went online, found their neighborhood Ford dealer, easily find what they're looking for, build a cart, go to checkout and see that they have an option to receive this part within hours in a pretty cost-effective way." "There's likely $4 to $5 billion of OEM parts sold online." Music: Reveille-Something Borrowed In This World-Desert Nights Adrian Walther-Your Life Is Yours Dr. Delight-Rhythm Odyssey Tommy Welton-Good Times
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Ibrahim Mesbah, the co-founder and CEO of Revolution Parts, discusses his background and the mission of his company. Revolution Parts is an e-commerce platform for auto parts that partners with over 2,000 retailers, franchise dealers, and automakers to sell parts online. Ibrahim shares his personal journey from Egypt to the United States and his experience working at PayPal. He explains the challenges and opportunities in the automotive industry and how Revolution Parts aims to make the parts buying experience easier and more efficient. The company's goal is to be the e-commerce platform of choice for auto parts and to continue growing and innovating in the industry. Takeaways Revolution Parts is an e-commerce platform for auto parts that partners with retailers, franchise dealers, and automakers to sell parts online. The automotive industry faces challenges in the parts buying experience, and Revolution Parts aims to make it easier and more efficient. The company focuses on improving supply chain visibility, reducing friction, and providing a seamless online shopping experience for customers. Revolution Parts plans to expand its network of retailers and partner with brands to enable sales through their network of dealers and distributors. Sound Bites "We still see a ton of room to really make that as easy as shopping for toilet paper on Amazon." "Imagine if they went online, found their neighborhood Ford dealer, easily find what they're looking for, build a cart, go to checkout and see that they have an option to receive this part within hours in a pretty cost-effective way." "There's likely $4 to $5 billion of OEM parts sold online." Music: Reveille-Something Borrowed In This World-Desert Nights Adrian Walther-Your Life Is Yours Dr. Delight-Rhythm Odyssey Tommy Welton-Good Times
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Randy Kobat, President of Repair OnDemand, discusses the automotive industry, the role of Repair OnDemand, and the impact of COVID-19 on the used car market. He also delves into the challenges of reconditioning, the significance of BlueDriver, and the growth of ADAS calibration services. Takeaways The automotive industry has seen significant changes due to COVID-19, impacting the used car market and reconditioning processes. Repair On Demand plays a crucial role in streamlining reconditioning workflows and addressing the challenges of the automotive industry. BlueDriver provides valuable diagnostic information to consumers and businesses, offering transparency and knowledge about vehicle repairs. The growth of ADAS calibration services reflects the increasing complexity of modern vehicles and the need for specialized maintenance and repair services. Sound Bites "Getting a car frontline ready faster has never been more important." "The majority of repairs today are programming rather than fixing a mechanical part." "The best performing reconditioning dealers are independents, creating a used car factory." Middle Market M&A Podcast Music Cast Of Characters-Slot Machine Funk Tony Sopiano-Hands To The Skybar Adrian Walther-Playing With Fire Andy Shaw-Fill It Up
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Randy Kobat, President of Repair OnDemand, discusses the automotive industry, the role of Repair OnDemand, and the impact of COVID-19 on the used car market. He also delves into the challenges of reconditioning, the significance of BlueDriver, and the growth of ADAS calibration services. Takeaways The automotive industry has seen significant changes due to COVID-19, impacting the used car market and reconditioning processes. Repair On Demand plays a crucial role in streamlining reconditioning workflows and addressing the challenges of the automotive industry. BlueDriver provides valuable diagnostic information to consumers and businesses, offering transparency and knowledge about vehicle repairs. The growth of ADAS calibration services reflects the increasing complexity of modern vehicles and the need for specialized maintenance and repair services. Sound Bites "Getting a car frontline ready faster has never been more important." "The majority of repairs today are programming rather than fixing a mechanical part." "The best performing reconditioning dealers are independents, creating a used car factory." Middle Market M&A Podcast Music Cast Of Characters-Slot Machine Funk Tony Sopiano-Hands To The Skybar Adrian Walther-Playing With Fire Andy Shaw-Fill It Up
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Dan Shine, Senior Editor at Automotive News, discusses his background in journalism and the evolution of the newspaper industry. He shares his experiences working in newspapers, covering a wide range of topics from crime to sports. Dan also talks about the transition to digital journalism and the importance of being adaptable and continuously learning. He highlights the role of journalism in keeping people informed and the value of being an authority in a sea of noise. Dan provides insights into his role as an editor at Automotive News, overseeing reporters and editing stories for both online and print publications. The conversation with Dan Shine covered various topics related to his work as an editor at Automotive News. Some of the main themes discussed include the process of moving and editing stories, the autonomy of writers, the importance of innovative and creative stories, the challenges in the automotive industry, the right to repair act, and the evolution of multimedia in journalism. Takeaways Dan Shine comes from a newspaper family and has a background in journalism, covering various topics from crime to sports. The newspaper industry has undergone a transition to digital journalism, requiring journalists to be adaptable and continuously learn new skills. Journalism still plays a vital role in keeping people informed and serving as a watchdog for society. Being an authority and differentiating oneself in a crowded media landscape is crucial. As an editor at Automotive News, Dan oversees reporters and edits stories for online and print publications. Editors at Automotive News have to move and edit multiple stories on a daily basis, with some weeks being busier than others. Writers at Automotive News are autonomous and proactive in finding story ideas, and they have their own set of sources and research materials. Innovative and creative stories that showcase best practices and unique approaches in the automotive industry are highly valued. Challenges in the industry include the shortage of technicians, finding ways to better engage customers, and improving service department wait times. The right to repair act is a topic of discussion, with different perspectives on the balance between proprietary software and consumer options. Automotive News is evolving its approach to include multimedia content such as podcasts, videos, and social media to cater to different audience preferences. Sound Bites "I was born into a newspaper family." "If you can write well, there will be a job market for you." "There's still a vital watchdog role to be played by journalism and journalists." "On an average day, I might move one to five stories." "The writers at Automotive News are autonomous and proactive in finding story ideas." "I like stories that showcase innovative and creative approaches in the industry." Automotive News
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Want to add strategic pricing to your marketing tool box? Go to InteliChek or call 877-827-7273 and ask about our InteliShare Series! InteliShare contains all of our promotional tools that you can use to promote your favorable prices, including our InteliAds, the printable flyers that you can show off in easel displays, InteliMedia, for your Digital Media Boards AND InteliWidgets, so you can show off price comparisons on your website and even let your customers schedule from the widget. Summary Dan Shine, Senior Editor at Automotive News, discusses his background in journalism and the evolution of the newspaper industry. He shares his experiences working in newspapers, covering a wide range of topics from crime to sports. Dan also talks about the transition to digital journalism and the importance of being adaptable and continuously learning. He highlights the role of journalism in keeping people informed and the value of being an authority in a sea of noise. Dan provides insights into his role as an editor at Automotive News, overseeing reporters and editing stories for both online and print publications. The conversation with Dan Shine covered various topics related to his work as an editor at Automotive News. Some of the main themes discussed include the process of moving and editing stories, the autonomy of writers, the importance of innovative and creative stories, the challenges in the automotive industry, the right to repair act, and the evolution of multimedia in journalism. Takeaways Takeaways Dan Shine comes from a newspaper family and has a background in journalism, covering various topics from crime to sports. The newspaper industry has undergone a transition to digital journalism, requiring journalists to be adaptable and continuously learn new skills. Journalism still plays a vital role in keeping people informed and serving as a watchdog for society. Being an authority and differentiating oneself in a crowded media landscape is crucial. As an editor at Automotive News, Dan oversees reporters and edits stories for online and print publications. Editors at Automotive News have to move and edit multiple stories on a daily basis, with some weeks being busier than others. Writers at Automotive News are autonomous and proactive in finding story ideas, and they have their own set of sources and research materials. Innovative and creative stories that showcase best practices and unique approaches in the automotive industry are highly valued. Challenges in the industry include the shortage of technicians, finding ways to better engage customers, and improving service department wait times. The right to repair act is a topic of discussion, with different perspectives on the balance between proprietary software and consumer options. Automotive News is evolving its approach to include multimedia content such as podcasts, videos, and social media to cater to different audience preferences. Sound Bites "I was born into a newspaper family." "If you can write well, there will be a job market for you." "There's still a vital watchdog role to be played by journalism and journalists." "On an average day, I might move one to five stories." "The writers at Automotive News are autonomous and proactive in finding story ideas." "I like stories that showcase innovative and creative approaches in the industry." Automotive News Music Cast Of Characters- Stirrin' The Stew Divisioner- Drown It Out Dr. Delight- A Funky Expedition Reveille- Talk Back The Revolution- Renegade
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