Afleveringen
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In this week's edition of the Memory Makers Podcast, Russ and Danny review the 2025 FEC trends in the United States. They discuss the industry’s continued global growth, with projections set to nearly double by 2030, and examine how North American operators are adapting to economic fluctuations. Russ shares insights from site visits and market research, highlighting how reinvesting in secondary attractions and strategic bundling has helped businesses thrive. They also explore shifts in arcade and redemption trends, emphasizing the importance of perceived value and the integration of redemption elements in emerging attractions.
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In this week’s edition of the Memory Makers Podcast, Russ and Danny a question: what is a mastermind and why does it work? Danny takes on a new role as Founder of Action Lab Leadership, diving deep into the power of personal growth masterminds and leadership training for family entertainment center (FEC) operators.
He and Russ discuss the ripple effect of leadership development, not just in business but in personal relationships, and how a more intentional approach to leadership translates into better guest experiences. Whether you’re an FEC owner, manager, or entrepreneur looking to level up, this episode is packed with insights on creating lasting impact in your business and beyond. -
Zijn er afleveringen die ontbreken?
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In this week's edition of the Memory Makers Podcast, Russ is joined by Kevin Loughery of Propsr Communications to discuss how to get your business in the news. Kevin dives deeper into the power of the PESO media model—Paid, Earned, Shared, and Owned—and how entertainment operators can maximize their marketing reach. From influencer collaborations and local media partnerships to engaging with Chambers of Commerce and community organizations, we highlight actionable strategies to gain third-party validation and amplify brand awareness. Tune in to discover how to integrate these elements into your marketing efforts and create a ripple effect that goes beyond simple advertising—making a lasting impact on your audience and community.
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In this week's edition of the Memory Makers Podcast, host Danny Gruening explores 3 lessons business owners can learn from Olympic athletes. He breaks down why setting goals isn’t enough without strong systems, how getting "in the zone" through intentional routines can enhance performance, and why comparing your achievements to others can be a dangerous trap. Drawing from real Olympic moments and practical business insights, Danny provides actionable takeaways to help leaders stay focused, improve daily, and celebrate wins without losing sight of future growth. Tune in for a fresh perspective on peak performance in business!
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In this week's edition of the Memory Makers Podcast, Russ sits down with serial tech entrepreneur Zack Johnson to explore how Sandbox Social integrates family entertainment center software at their venue. Zack shares insights from his journey, from selling an esports business in 2021 to founding Diverted River, a company dedicated to connecting and enhancing FEC operations. They discuss the integration of Lucky Putt, gamification strategies, and how Diverted River bridges disparate systems like arcade, bowling, and POS to create a seamless guest experience. Zack also delves into pinball gamification, data-driven engagement, and the evolving role of technology in shaping FECs.
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In this week's edition of the Memory Makers Podcast, Danny and Russ explore how to target the right audience with your attractions. Using examples like Lucky Putt and blacklight mini golf, they discuss how design, technology, and operations can tailor experiences for different demographics—whether it’s a premium, tech-driven game for adults or a whimsical, family-friendly course. They also highlight how venues like Andretti Indoor Karting balance offerings to engage both primary and secondary audiences.
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In this week's edition of the Memory Makers Podcast, Russ Van Natta chats with laser tag enthusiast and podcast host, Laurie Jean Britton, A.K.A. Tivia to talk about how the best laser tag arenas offer more than technology. She shares some of the most memorable laser tag experiences, from standout game masters to unique arena themes, like a Hollywood-style setup at Celebrity Lanes and the "Temple of Doom" arena at Thrills. We also discuss the impact of storytelling, game mechanics, cleanliness, and interactive props in creating unforgettable experiences.
Fun fact about Tivia, she has played in all 50 states—twice! -
In this week's episode of the Memory Makers Podcast, Russ Van Natta sits down with Stephanie Moxley to share the lessons learned from the expansion journey at Pins and Wheels. From its roots as Playland Skate Center to a multi-attraction destination featuring bowling, VR, an expanded arcade, and a full-service restaurant, Stephanie shares the challenges, lessons, and vision behind this bold expansion. One of the biggest challenges in this transition was maintaining company culture while doubling their workforce from 27 to nearly 70 employees. Learn how Pins and Wheels maximized space, enhanced guest experiences, and built a business that keeps customers coming back for more.
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In this week's episode of the Memory Makers Podcast, Russ Van Natta and Danny Gruening share the simple method of achieve more business goals! They break down the DOORS Framework, a powerful method to turn your ambitions into reality from high-performance coach Brendon Burchard. Learn how to Define success, set key Outcomes, anticipate Obstacles, build a Rhythm, and create a community of accountability by being Social.
Whether you're growing your business, improving operations, or setting personal milestones, this episode gives you the tools to stay on track and avoid last-minute scrambles. -
In this week's episode of the Memory Makers Podcast, Russ Van Natta and Danny Gruening share ways to improve performance with employee training playbooks! They break down the essential steps for mapping out clear, effective processes that empower your team, improve efficiency, and eliminate confusion. From process mining to defining roles, visual aids, and regular updates, they share actionable strategies to help your business run smoother. Tune in to learn how small, consistent actions can snowball into major improvements!
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In this week's edition of the Memory Makers Podcast, Russ Van Natta sits down with Kevin Kochman, Sales Partner at Semnox Solutions, to explore how to increase arcade redemption profit. As part of the Amusement 360 Partner Series, Kevin shares inventory management best practices, tips on training staff, organizing storage areas, and the importance of proper game calibration for optimal customer experience. He emphasizes maintaining precise inventory records, setting effective calibration for arcade pieces, and using reference schematics to streamline restocking. For a more efficient, profitable business operation, this episode is not one to miss!
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In this week's edition of the Memory Makers Podcast, Russ Van Natta sits down with Shane Zimmerman of Delta Strike to talk about how interactive Laser Tag arenas improve the experience. They discuss how operators can enhance their game offerings through operational fluency and innovation, emphasizing the importance of staff members as emotional connectors to the experience. They also touch on the evolution of briefing rooms, where automation and theatrical elements work together to deliver a more immersive experience.
Russ and Shane also chat about laser tag pricing strategies, from all-inclusive packages to pay-per-play models, and how these can influence guest satisfaction and revenue growth. You won't want to miss this episode. -
In this week's episode of the Memory Makers Podcast, Russ Van Natta welcomes Brooks Holt, a YouTube creator with over 200,000 subscribers, known for showcasing unique mini golf courses. Brooks shares insights into how authenticity and passion have driven his channel’s growth, offering tips on how you too can cultivating a genuine connection with your guests. Brooks highlights the importance of clean, well-maintained courses and how standout features, like creative theming and innovative design, can elevate your mini-golf attraction.
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In this week's episode of the Memory Makers Podcast, Russ Van Natta and Danny Gruening ask 11 questions to plan your BEST year ever! They offer thought-provoking questions to help you celebrate successes, distill wisdom from challenges, and plan for massive growth in the year ahead. Discover how to identify your favorite failure, set relationship goals, and create more daily joy. Finish strong and step into 2025 with intention and purpose.
Don’t miss this guide to ending the year on a high note and making 2025 your best yet! -
In this week's edition of the Memory Makers Podcast, Russ Van Natta sits down with Rebecca Twomey, President at Party Center Software, to discuss how to build a strong digital brand for your FEC. As part of the Amusement 360 Partnership series, Rebecca shares actionable insights on branding that go beyond just logos and websites—exploring how every touchpoint, from facility decor to social media, shapes customer perception and loyalty. They discuss the importance of listening to guests, responding to reviews (both good and bad), and turning complaints into opportunities for building loyalty. The conversation touches on managing your brand’s digital reputation across platforms like Google, Yelp, and Facebook, and understanding generational trends in social media use. They also share insights on using digital marketing strategies—such as organic content, paid ads, and geofencing—to drive foot traffic and boost revenue.
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In this week's episode of the Memory Makers Podcast, Russ Van Natta sits down with Chris Epstein, Business Development Officer at Laserforce International, to discuss the evolution of laser tag. As part of the Amusement 360 Partnership series, Chris shares his journey from a passionate player to an industry leader, highlighting how advancements in technology are transforming the guest experience. They discuss how innovative game formats, community building, and nontraditional applications—like fitness tracking—are keeping laser tag fresh and exciting for all ages. Tune in for insights on crafting memorable experiences that go beyond the attraction!
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In this edition of the Memory Makers Podcast, Russ Van Natta and Danny Gruening are coming to you straight from the bustling IAAPA show floor! 🚀 This episode dives into the buzzword innovation—what it really means and how small adjustments can create game-changing solutions. Highlights include the evolution of pinball into redemption-based play with Pinball XP, new space-efficient Lucky Putt Bar Games, and creative laser tag innovations that enhance gameplay. Tune in for insights on blending technology, creativity, and customer experience into unforgettable attractions. 🎢✨
Listen now and keep making those powerful memories! -
On this edition of the Memory Makers Podcast, Russ Van Natta sits down with Clint Novak, Business Development Manager at A&A Global, for an episode that dives into how to choose attractions for a Location-Based Entertainment venue. As part of the Amusement 360 Partnership series, Clint shares his journey from ride operator to FEC industry expert, highlighting the strategies that helped him transform Funland of Fredericksburg into a top FEC. This episode is packed with practical insights, including Clint’s top tips on evaluating new attractions, working with local governments, and building strong relationships with manufacturers. This is a MUST listen for everyone.
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In this week's episode of the Memory Makers Podcast, Russ Van Natta is joined by Brad and Keri Little of High 5 to share how to build a positive culture. Brad and Kerri discuss their unique approach to leadership, including regular team-building rituals, personal development initiatives, and even how they "walk the walk" by ensuring that every team member upholds their core values. For anyone passionate about building a workplace that feels like a community, this episode is a must-listen!
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In this week's episode of the Memory Makers Podcast, Russ Van Natta is joined by Britannie Betti, Business Development Manager at Betson Enterprises to share when and how to add new arcade games. In this episode of the Amusement 360 Partnership Series, Britannie dives deep into how arcade operators can maximize profits by consistently refreshing their game rooms and analyzing earnings reports. She emphasizes the importance of rethinking game placement and upgrading arcade equipment to keep guests engaged, drawing parallels to simple retail strategies. Tune in to learn actionable tips on refreshing your arcade, optimizing your game mix, and smart financing for continuous improvement.
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