Afleveringen

  • How a Non-Tech Founder Built an Inc. 5000 MSP (7x in 10 Years!)

    How a Non-Tech Founder Built an Inc. 5000 MSP (7x in 10 Years!)

    · MSP Mindset with Damien Stevens

    Join my beta reader list for the upcoming book! â–șâ–ș https://go.servosity.com/betareader

    👀 What happens when an MSP is started by a finance and sales expert instead of an engineer? That’s exactly what Adam Barney and his business partner did with Framework IT, and the results speak for themselves.

    Because they couldn’t do the tech work themselves, they were forced to scale/hire fast, build processes early, and master sales & marketing—leading to massive growth and a unique pricing model that rewards efficiency.

    Here are five powerful lessons I learned from Adam about scaling an MSP strategically:

    ✅ Not Being a Tech Founder Can Be an Advantage
    ✅ The Wrong Clients Will Hold You Back
    ✅ A Unique Pricing Model Can Be a Game-Changer
    ✅ Fear Holds Back More MSPs Than Competition
    ✅ Peer Groups Can Accelerate Growth by Years

    Chapters:
    0:00 - Intro
    2:07 - Starting an MSP with no IT background - had to hire fast
    15:22 - Don't sale to just anyone + their unique pricing model
    37:47 - How long it takes to get clients aligned on the pricing model
    53:17 - Why peer groups are important
    59:55 - MSP Titan Questions

    👉 CONNECT MORE WITH:
    https://www.linkedin.com/in/dstevens
    https://www.linkedin.com/in/adam-barney-9810679/

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

  • Scaling an MSP: What Really Separates the Best from the Rest

    Scaling an MSP: What Really Separates the Best from the Rest

    · MSP Mindset with Damien Stevens

    Lean more about how my robust backup process and secure your client’s data â–șâ–ș https://bit.ly/3X1L8ED

    👀 What if your MSP could achieve world-class customer service, a rock-solid culture, and top-tier talent—all while scaling efficiently? That’s exactly what Bryon Beilman, CEO of IUVO, has done. With an NPS score of 80 (more than double the MSP industry average of 38!) and an average employee experience of 24 years, he's effectively built his MSP into the top 500.

    Here are the five biggest lessons I learned from Bryon about scaling an MSP the right way:
    ✅ Leadership at the Edge Empowers Your Team
    ✅ Culture Isn’t a Buzzword—It’s a Strategy
    ✅ Customer Service is the Real Differentiator
    ✅ Think Long-Term: Invest in People & Process

    Join my beta reader list for the upcoming book! â–șâ–ș https://go.servosity.com/betareader

    👉 CONNECT MORE WITH:
    https://www.linkedin.com/in/dstevens
    https://www.linkedin.com/in/bbeilman/

    📖 Get Bryon's new book: https://a.co/d/4R7GIU6

    Chapters:
    0:00 - Intro
    1:42 - Bryon's start
    7:11 - Managing the process, not the employee
    15:20 - How does his MSP differentiate?
    25:42 - The importance of culture
    31:05 - Leadership at the- edge
    39:15 - MSP Titan Questions

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

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  • From $1.2M to $18M: How to Get Out of Your Own Way

    From $1.2M to $18M: How to Get Out of Your Own Way

    · MSP Mindset with Damien Stevens

    â–șâ–ș Lean more about how my robust backup process and secure your client’s data â–șâ–ș https://bit.ly/4ijcM8p

    👀 How do you scale from an average MSP ($1.2M in revenue) to $18M all while slowly taking work off your plate? That’s exactly what Will Nobles, CEO of Vector Choice, did—and his secret wasn’t just hard work. It was a total mindset shift.

    Will went from working non-stop to building a team and process that runs without him, unlocking the freedom to start multiple businesses, coach MSPs, and spend more time with his family.

    Here are the five biggest lessons I learned from Will about breaking past growth plateaus and building a business that doesn’t own you:

    ✅ Get Out of Your Own Way
    ✅ Charge What You’re Worth—And Then Some
    ✅ Marketing Is a Process, Not a Gamble
    ✅ You Can’t Scale Without Letting Go
    ✅ Mindset Determines Everything

    Chapters:
    0:00 - Intro
    1:36 - How Will got into IT
    4:17 - Starting Vector Choice (his MSP) and growing to $18M
    17:33 - His break throughs and overcoming himself
    29:58 - Why your MSP needs an EA and why it's sooner than you think
    34:00 - Why did he charge so little in the beginning?
    39:20 - How Will manages to only spend 5-6 hours per week with Vector Choice
    53:17 - Advice for those getting burnt out
    59:37 - MSP Titan Questions

    👉 CONNECT MORE WITH:
    Damien: https://www.linkedin.com/in/dstevens
    Will: https://www.linkedin.com/in/willnobles/

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

    #msp #managedservices #managedserviceprovider

  • Your MSP's Hiring Process is Everything

    Your MSP's Hiring Process is Everything

    · MSP Mindset with Damien Stevens

    Lean more about how my robust backup process and secure your client’s data â–șâ–ș https://bit.ly/41pZAsH

    👀 I’ve been interviewing high-growth MSPs, but a certain part of Nick Regali’s story really stood out. He’s running a lean team, nearly doubling the revenue per employee of most MSPs, all while traveling the country in his RV and managing offices on both coasts.

    How? It wasn’t luck—it was intentional leadership, culture building, and mindset shifts. And it didn't happen overnight either.

    Here are the five biggest lessons I learned from Nick about scaling smarter, not harder:

    ✅ Culture Isn’t Fluff—It’s Strategy – Nick rebuilt his entire team around core values that drive performance.
    ✅ The Right People Make Freedom Possible – Running an MSP from an RV across the country? That only works if you’ve got a team you fully trust.
    ✅ Perfection Kills Progress
    ✅ Let Go of Bad Clients—Even if It Hurts – Not every dollar is worth it.

    💡 If you’re an MSP CEO or executive chasing both business success AND personal freedom, this episode is for you.

    Chapters:
    0:00 - Intro
    1:14 - His start into the MSP space
    2:57 - How he's built a highly efficient team (double revenue per employee)
    10:00 - Running his MSP from an RV, and how his team made it possible
    18:24 - How do I build a dependable team?
    27:46 - The importance of core values when building your team
    31:53 - What ways did Nick have to change to fun a successful business?
    52:27 - Removing wrong clients
    57:38 - MSP Titan Questions

    👉 CONNECT MORE WITH :
    https://www.linkedin.com/in/dstevens
    https://www.linkedin.com/in/nickrigali/

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

  • Is a Bigger MSP Always Better?? | Guest: Marvin Bee

    Is a Bigger MSP Always Better?? | Guest: Marvin Bee

    · MSP Mindset with Damien Stevens

    👀 I’ve been interviewing large, fast-growing MSPs, but what about those who want to keep it small? The truth is, success isn’t about headcount or revenue milestones—it’s about building an MSP that fits your life.

    That’s exactly what Marvin B. (aka Uncle Marv) has done with MB Systems and Uncle Marv’s IT Business Podcast. Instead of chasing non-stop growth, Marv designed his business intentionally—one that gives him time freedom, financial stability, and the ability to work with clients he actually enjoys.

    Here are several powerful takeaways from my conversation with Marv about defining success on your own terms:

    ✅ Success Isn’t About Size—It’s About Alignment
    ✅ Small Doesn’t Mean Struggling
    ✅ Work With Clients, Not Against Them
    ✅ Define YOUR Version of Success

    Chapters:
    0:00 - Intro
    1:07 - Staying small by design
    11:08 - His niche
    16:05 - How do you set boundaries?
    19:54 - Advice for those who want to stay small
    24:29 - Starting Uncle Marv's IT Business Podcast
    30:25 - Lessons learned from hundreds of podcast interviews
    33:56 - What is he looking forward to?
    40:17 - Resources for those wanting a small MSP
    43:40 - Conclusion

    👉 CONNECT MORE WITH:
    Damien: https://www.linkedin.com/in/dstevens
    Marvin: https://www.linkedin.com/in/marvinbee/

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

    #msp #managedservices #managedserviceprovider

  • From 50% Attrition to Best Place to Work, Luke's MSP Success Story

    From 50% Attrition to Best Place to Work, Luke's MSP Success Story

    · MSP Mindset with Damien Stevens

    â–șâ–ș Backups you can trust with your clients data - get Servosity's backup process for FREE and improve your process â–șâ–ș https://bit.ly/4jVFCx1

    👀 What if you lost half your support team in one year? For Luke Downing, that wasn’t just a hypothetical—it was his reality. But instead of accepting constant turnover as the norm, he built one of the best places to work in Virginia and turned his MSP into one of the most profitable in the Taylor Business Group.

    Luke didn’t just fix his hiring problem—he transformed his MSP. Here are five major takeaways from our conversation:

    ✅ Retention Problems Are Expensive—Solve Them First – High turnover isn’t just a hassle—it’s a profit killer.
    ✅ Leadership is Harder Than Technology – Managing servers is easy—managing people is where the real challenge lies.
    ✅ Hire for Values, Train for Skills – The best hires aren’t always the most experienced.
    ✅ You Can’t Deliver World-Class Service on Budget Pricing – Luke had to rethink pricing and charge what his MSP was truly worth.
    ✅ Work-Life Balance Attracts (and Keeps) Top Talent

    00:00 Intro – What if you lost half your team in a year?
    01:45 - Starting an MSP and figuring out how to fix people problems.
    30:12 - How he learned to attract the right people that fit their culture
    37:23 - What Luke attributes to his company's growth: Peer Groups, improving pricing, and caring for people.
    51:52 - What's the biggest challenge he's faced?
    58:21 - MSP Titan Questions

    👉 CONNECT MORE WITH:
    Damien: https://www.linkedin.com/in/dstevens
    Luke: https://www.linkedin.com/in/luke-downing-01b9955/

    🎙 Listen on audio:
    Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
    Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

    #msp #managedservices #managedserviceprovider

  • Scaling with Empathy: Don't Lose Your People and Culture While Growing

    Scaling with Empathy: Don't Lose Your People and Culture While Growing

    · MSP Mindset with Damien Stevens

    Scaling an MSP is tough, but scaling without losing your best people is even harder. In this episode, Peter Melby, CEO of New Charter Technologies, shares how he built a $20M MSP by prioritizing empathy at scale and a culture that thrives through growth. He reveals the biggest mistakes MSP leaders make, why focusing too much on struggling employees can drive away top performers, and how to build a company culture that scales. If you want to grow your MSP without sacrificing relationships, culture, or your sanity, this episode is a must-listen!

    Chapters:
    0:00 - Intro
    1:37 - Peter's growth story, from college dropout to MSP CEO
    12:28 - Predictions can be tricky + how relationships were crucial to their growth
    22:57 - How he built his MSP to $20M in revenue + moving on from it to being CEO of New Charter Technologies
    52:30 - Why is New Charter a platform
    1:02:35 - Why can MSPs be hard to scale? Other people businesses (lawyers) have huge companies that scale.
    1:06:02 - What is his view on M&A?

    ✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

    đŸ€ Connect with Peter: https://www.linkedin.com/in/petermelby/
    đŸ€ Connect with Damien: https://www.linkedin.com/in/dstevens

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

    #msp #managedservices #managedserviceprovider

  • How to Stop Playing Small and Build a Major MSP, with Jeff Newton

    How to Stop Playing Small and Build a Major MSP, with Jeff Newton

    · MSP Mindset with Damien Stevens

    ✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

    Most MSPs stay stuck because they avoid sales, underprice their services, and resist stepping out of their comfort zones. In this episode, Jeff Newton, Co-Founder of Cyft, reveals the key mindset shifts and strategies needed to scale your MSP. Learn how to break through growth barriers, hire for strengths, and hold yourself accountable for real progress. If you're ready to stop playing small, listen now and start building the MSP you actually want!

    Chapters:
    1:17 - Biggest challenges facing MSPs
    11:20 - Getting out of my comfort zone and embrace being bad (only for a time)
    20:33 - How do I hire someone when I have a deficit of skill? How do I make sure both of us are set up for success?
    30:22 - Do I take the sales journey or do I hire it out?

    đŸ€ Connect with Jeffrey: https://www.linkedin.com/in/jsnewton/
    đŸ€ Connect with Damien: https://www.linkedin.com/in/dstevens

    🎙 Listen on audio: How to Stop Playing Small and Build a Multi-Million Dollar MSP
    Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
    Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

    #msp #managedservices #managedserviceprovider

  • From Employee #4 to CEO of a 300-Person MSP - Lessons in Extreme Ownership & Empowering People

    From Employee #4 to CEO of a 300-Person MSP - Lessons in Extreme Ownership & Empowering People

    · MSP Mindset with Damien Stevens

    ✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

    Joshua Skeens, CEO of Logically, started his career as employee number four at an MSP and eventually rose to the rank of CEO (with 300 employees). Along the way, he had to reinvent himself at every stage—what worked at five employees didn’t work later on, it's been a constant journey of constant growth. His biggest lesson? Success isn’t about the tech—it’s about the people.

    In this episode, Joshua shares how he navigated the challenges of rapid growth, overcame imposter syndrome, and learned to delegate effectively to scale his company. If you’re looking to level up your leadership and build a thriving MSP, don’t miss this conversation!

    Chapters:
    0:00 - Intro
    1:17 - From farm boy to IT
    10:42 - From employee #4 to CEO with 300 team members + learning how to lead and motivate team members
    20:18 - Letting go as the CEO, preventing burnout for yourself and your team, and empowering your employees
    29:39 - Learning how to change your mindset and grow
    36:54 - The importance of seeing your team members as individuals
    45:04 - The importance of gratitude in his life and how he instills it into their culture
    53:02 - Joshua's take on PE and why it's a good thing depending on the person
    1:01:05 - MSP Titan Questions

    📧 Sign up for early access to my book and be a beta reader: https://go.servosity.com/betareader

    đŸ€ Connect with Joshua: https://www.linkedin.com/in/joshuaskeens/
    đŸ€ Connect with Damien: https://www.linkedin.com/in/dstevens

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

  • From MSP Startup to 45 Employees, All In Just 7 Years - Guest: Kevin Barros

    From MSP Startup to 45 Employees, All In Just 7 Years - Guest: Kevin Barros

    · MSP Mindset with Damien Stevens

    ✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

    Feeling stuck as a small MSP? So was today's guest, Kevin Barros, CEO of The Computer Company. He and his team took a step back and realized they were surrounded by MSPs with hundreds team members. Instead of feeling discouraged, they decided to hunker down and grow—because if those MSPs could do it, so could they.

    Check out today's episode to learn how Kevin scaled his MSP so quickly!

    Chapters:
    0:00 - Intro
    1:27 - Where his MSP is today and where they see themselves going in the future - from a single person startup in 2017 to currently having 45 team members.
    11:10 - What did they do to grow so quickly?
    16:11 - What advice would he give his former self?
    18:49 - What is he looking forward in the industry? (Ai)
    20:53 - The importance of listening to your clients.
    24:15 - Conclusion

    👀 Check out Growcon for 2025: https://growcon.com/

    đŸ€ Connect with Kevin: https://www.linkedin.com/in/kevin-barros-a55a2ba9/
    đŸ€ Connect with Damien: https://www.linkedin.com/in/dstevens

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

  • Transform Your MSP by Focusing on Your

    Transform Your MSP by Focusing on Your "One Thing", with Jay Papasan

    · MSP Mindset with Damien Stevens

    ✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

    In this episode of MSP Mindset, Damien Stevens interviews Jay Papasan, co-author of the bestselling book The ONE Thing. Jay shares how focusing on your “one thing” can transform your MSP, helping you achieve more by doing less. They discuss the power of purpose, the science of time-blocking, and how to overcome distractions to stay focused on what truly matters. Whether you're feeling overwhelmed or seeking clarity to grow your business, this episode is packed with actionable strategies to take your MSP to the next level.

    Chapters:
    0:00 - Intro
    1:18 - We have it all wrong with "priorities"
    4:20 - How do I get to my one thing? The backstory to how Jay got there.
    14:21 - How they implemented the one thing as they wrote the book.
    21:15 - Honing in on your purpose and letting it drive your focus.
    33:11 - Cheating on your time. Why putting boundaries around work is healthy.
    40:39 - Time blocking and structuring your day around your one thing.
    55:57 - Using the correct model to approach your purpose.
    1:01:50 - Conclusion

    📧 Sign up for early access to my book and be a beta reader: https://go.servosity.com/betareader

    đŸ€ Connect with Jay: https://www.linkedin.com/in/jaypapasan/
    đŸ€ Connect with Damien: https://www.linkedin.com/in/dstevens

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

  • Culture: the Secret to This MSP's Success, with Jason Caras

    Culture: the Secret to This MSP's Success, with Jason Caras

    · MSP Mindset with Damien Stevens

    ✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

    As we continue our journey to interview 100 of the top MSPs on the planet, my mission brings me to Jason Caras, CEO of IT Authorities. Jason didn’t just grow his MSP to seven figures—he and his partner managed to hit eight figures. But here’s the question: what did Jason and his partner do in their MSP that led to such massive growth? It came down to three things they executed really well: 1). Documentation: Every process was documented, down to turning off the AC. This enabled them to grow faster since there was one consistent way for things to be done. 2). Automation: If a task could be automated to allow for better efficiency, they went for it. 3). Culture: Their culture was focused on personal development and treating others as they would want to be treated. Their priority was to work on themselves before working on the MSP.

    Chapters:
    0:00 - Intro
    1:48 - Building a successful MSP through documentation and automation
    6:30 - Building a successful MSP through culture that focused on personal development for the team
    17:40 - Conclusion

    👀 Check out Growcon for 2025: https://growcon.com/

    đŸ€ Connect with Jason: https://www.linkedin.com/in/jasoncaras/
    đŸ€ Connect with Damien: https://www.linkedin.com/in/dstevens

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

  • From 4 Employees to 70: How Niching, Culture, and Adapting Made the Difference (MSP Titan #22)

    From 4 Employees to 70: How Niching, Culture, and Adapting Made the Difference (MSP Titan #22)

    · MSP Mindset with Damien Stevens

    ✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

    Building a thriving company culture is critical as an MSP scales, but it requires intentionality and adaptability. In this episode, we have on Mark Jamieson, CEO of 2W Technologies, who has cultivated a collaborative, recognition-driven culture at his growing 70-person firm, sharing strategies for reducing employee turnover. We also explore the benefits of specializing within a specific industry vertical and technology stack, as opposed to a generalist approach. Finally, Mark shares insights on future-proofing an MSP business, highlighting his organization's 1). early adoption of cloud infrastructure and 2). their current innovative use of AI to enhance service delivery.

    Chapters:
    0:00 - Intro
    1:59 - Getting into 2W Technologies
    10:20 - Niching and being an early adopter of the cloud
    28:40 - Intentionality with culture
    47:36 - Titan Questions
    52:40 - Adapting with AI and helping clients now
    1:09:07 - Conclusion

    📧 Sign up for early access to my book and be a beta reader: https://go.servosity.com/betareader

    đŸ€ Connect with Mark: https://www.linkedin.com/in/jamiesonmark/
    đŸ€ Connect with Damien: https://www.linkedin.com/in/dstevens

    🎙 Listen on audio:
    Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
    Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

    #msp #managedservices #managedserviceprovider

  • Mindset - the Key to Unlocking Your Sales, with Arlin Sorenson

    Mindset - the Key to Unlocking Your Sales, with Arlin Sorenson

    · MSP Mindset with Damien Stevens

    ✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

    On this week's episode, I ask Arlin Sorenson, VP of Ecosystem Evangelism at ConnectWise, about the biggest challenge facing MSPs. His response? Sales. Specifically, he explains why MSPs with under $5 million in revenue must embrace owner-led sales and why in order to see your sales grow, you need to change your mindset.

    Chapters:
    0:00 - Intro
    1:29 - Taking ownership of sales, especially the owner
    15:25 - Marketing vs sales first
    20:10 - Common sales problems coming up in peer groups
    28:59 - Legacy and why it's important

    👀 Check out Growcon for 2025: https://growcon.com/

    📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS

    đŸ€ Connect with Arlin: https://www.linkedin.com/in/asorensen/
    đŸ€ Connect with Damien: https://www.linkedin.com/in/dstevens

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

  • M&A Deep Dive: What You Need to Know for 2025, with Mahen Gundecha (Bristol Group)

    M&A Deep Dive: What You Need to Know for 2025, with Mahen Gundecha (Bristol Group)

    · MSP Mindset with Damien Stevens

    ✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

    If you're thinking about exiting your MSP—whether soon or further down the road—today's episode is a must-watch. Mahen Gundecha, a seasoned M&A advisor with the Bristol Group, joins us to discuss what you need to know about M&A for MSPs in 2025. It's always better to be prepared because none of us knows what life may throw at us.

    Chapters:
    0:00 - Intro
    1:02 - Mahen's M&A background
    6:30 - There's never a perfect time
    16:50 - What is out of my control?
    31:05 - What can I control?
    36:50 - A partial exit
    44:45 - Who are the buyers?
    48:18 - How much time will I spend + importance of an advisor
    1:00:57 - Other key advisor needs
    1:09:28 - Low and highs in evaluations
    1:15:18 - Biggest lesson learned

    đŸ€ Connect with Mahen: https://www.linkedin.com/in/bristol-group/
    đŸ€ Connect with Damien: https://www.linkedin.com/in/dstevens

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

  • Step #1 to Improving Your MSP Sales - Patience | Guest: Mike Booth

    Step #1 to Improving Your MSP Sales - Patience | Guest: Mike Booth

    · MSP Mindset with Damien Stevens

    ✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

    As an MSP owner or executive, it's easy to overlook the importance of giving sales the runway it deserves. We often want quick results, but unfortunately, that's not how sales and marketing work—especially in the MSP world. In today's episode, Mike Booth, VP of Sales and Marketing at Tobin Solutions, shares his proven sales strategy (successfully implemented at other MSPs) and the attitude towards sales your MSP needs to adopt to achieve growth.

    Chapters:
    0:00 - Intro
    0:48 - Becoming VP of sales at Tobin
    7:04 - Proper expectations and commitment
    23:36 - Building an outbound team
    29:42 - You have to commit
    37:50 - Conclusion

    👀 Check out Growcon for 2025: [https://growcon.com/](https://growcon.com/

    đŸ€ Connect with Mike: https://www.linkedin.com/in/mikebooth-wi/
    đŸ€ Connect with Damien: https://www.linkedin.com/in/dstevens

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

  • From 600k to +$2M: Overcoming The $1M Hurdle at Your MSP (MSP Titan #21)

    From 600k to +$2M: Overcoming The $1M Hurdle at Your MSP (MSP Titan #21)

    · MSP Mindset with Damien Stevens

    ✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

    Does getting past the $1M hurdle feel like an impossible challenge? For Ron Oppermann, Co-Founder of E3 IT Services, breaking through their $600k revenue ceiling and 5% yearly growth seemed daunting. But that’s when Ron had a breakthrough. In this week’s episode, he shares how he and his partner leveled up and set their MSP on an entirely new trajectory—one they never thought possible until now.

    Chapters:
    0:00 - Intro
    1:37 - Committing to Growth
    29:07 - MSP Titan Questions

    đŸ€ Connect with Ron: https://www.linkedin.com/in/ron-oppermann-3759617a/
    đŸ€ Connect with Damien: https://www.linkedin.com/in/dstevens

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

  • What's the Future Look Like for MSPs? with Rob Rae

    What's the Future Look Like for MSPs? with Rob Rae

    · MSP Mindset with Damien Stevens

    ✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

    In this week's episode, we recorded live at Growcon with Rob Rae, CVP of Community and Ecosystems at Pax8, and asked him two big questions. What is the current biggest challenge for MSPs and what in the industry is going to change over the next decade?

    Chapters:
    0:00 - Intro
    1:32 - Biggest challenge for MSPs
    15:25 - What's going to change over the next decade?
    32:20 - Final questions

    👀 Check out Growcon for 2025: https://growcon.com/

    đŸ€ Connect with Rob: https://www.linkedin.com/in/robtrae/
    đŸ€ Connect with Damien: https://www.linkedin.com/in/dstevens

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

  • Aligning Business with Purpose: The Heart Behind Gerry's MSP Success (MSP Titan #20)

    Aligning Business with Purpose: The Heart Behind Gerry's MSP Success (MSP Titan #20)

    · MSP Mindset with Damien Stevens

    ✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

    In this episode of MSP Mindset, Damien Stevens explores how Gerry Miller built a mission-driven MSP (Cloudticity) by aligning his business with a greater purpose. Gerry reveals how his focus on client outcomes and passion for healthcare innovation has helped him revolutionize the industry while staying true to his core values. From leveraging automation to scaling with intention, learn how Gerry’s commitment to purpose drives his company’s success. It's time to rethink the role of purpose in your business strategy.

    Chapters:
    0:00 - Intro
    1:27 - His passion for healthcare
    6:46 - Why start Cloudticity?
    11:05 - Purpose driven + speeding up health care
    35:04 - Hiring & remote work culture
    44:10 - His personal mission
    50:42 - MSP Titan Questions

    đŸ€ Connect with Gerry: https://www.linkedin.com/in/gerrymiller/
    đŸ€ Connect with Damien: https://www.linkedin.com/in/dstevens

    đŸ“ș Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

  • "I Had 45 Direct Reports" - The Power of Letting Go as a CEO, with John Snyder

    · MSP Mindset with Damien Stevens

    ✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

    Struggling to let go and share tasks you're handling with your team? We've all been there—and some of us might still be there! That's why, in this episode, John Snyder, CEO of Net Friends, shares his story of managing an astounding 45 direct reports and how he learned to start letting go and being intentional to enable his business to grow.

    Chapters:
    0:00 - Intro
    1:12 - From tech to CEO/owner
    10:15 - Letting go and being intentional
    22:55 - Building something you want to show up for
    35:04 - Advice to younger self 10 years ago
    39:39 - Current biggest challenge

    👀 Check out Growcon for 2025: https://growcon.com/

    đŸ€ Connect with John: https://www.linkedin.com/in/johnsnyder-netfriends/
    đŸ€ Connect with Damien: https://www.linkedin.com/in/dstevens

    🎙 Listen on audio:
    Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
    Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

    #msp #managedservices #managedserviceprovider

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