Afleveringen
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Greenplan CEO Dr Clemens Beckmann takes us beyond the streetmap to the cutting edge of route planning.
The problems that route planning solves Driver satisfaction with route planning How the time of day influences route planning Going beyond the street map: incorporating driver expertise Swapping parcels at the edge of delivery routes Overlapping delivery routes and load balancing Mixing letters and parcels Understanding minimum density of delivery points Calculating costs per parcel Greenplan's "Happy Nucleolus” methodology Calculating the optimum letter/parcel mix Emissions reporting Avoiding emissions through route planning Ensuring quality of data Advantages of Greenplan's route planning system -
Andrius Ladauskas, CEO of Venipak, discusses e-commerce and parcel delivery trends in the Baltics.
Venipak company profile and competitive environment in the Baltics Pan-Baltic parcel locker network Comparing shopping patterns in Estonia, Lithuania and Latvia Challenges and opportunities with Chinese and European e-commerce businesses Importance of price in e-commerce volumes Parcel trends during peak season Delivery preferences across the Baltics Impact of pandemic on delivery preferences E-commerce payment preferences -
Zijn er afleveringen die ontbreken?
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Michael Anderson, global delivery and e-commerce expert, discusses Royal Mail's challenges and opportunities in the context of the UK delivery scene. Exploiting delivery density and minimising dead time Decline in letter volumes and increase in delivery points Letter pricing Opportunities in boxable packets Delivery networks and collection network Digital proof of delivery Unwillingness of UK government to tackle the USO issue Change of ownership and possibility of USO reform Royal Mail's proposal to change the USO Overview of UK parcel delivery market Value segment, premium segment, and express segment Out-of-home delivery network, including parcel lockers Royal Mail's home delivery advantage Relationship with CWU (union) and making the most of the workforce premium Product mix and profitability Capability to harvest renewable energy Should the Royal Mail and Parcelforce brands be kept separate?
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Jakub Rymkiewicz, Market Research Manager at the IPC (International Post Corporation) discusses some of the key findings from the Cross-border E-commerce Shopper Survey 2024: How IPC collects the survey data, and the focus on delivery Growth in cross-border e-commerce from China Temu and other retailers - such as Shein and Amazon - fuelling growth in cross-border e-commerce Faster delivery speed Low value parcels Consumer expectations on delivery speed as they relate to product category or consumer segment Is fast delivery important? Customs payments Delivery preferences (locations) Free delivery E-commerce returns, including returns policies
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Milos Zlatkovic, Founder and CEO of Mily Technologies, and Hugh Craigie Halkett, CEO and Founder of StampFree, discuss major delivery trends for 2025.
Milos Zlatkovic covers:
Out of home delivery and cross-border ecommerce InPost delivering cross-border E-commerce growth in 2025, including very cheap cross-border purchases Amazon Haul, Temu and Shein Parcel lockers and last mile capacity Developing dense out-of-home delivery networks Cost of living and cheap delivery Best practice in customer delivery notificationsHugh Cragie Halkett covers:
Customer convenience in delivery Artificial intelligence and delivery services Parcel locker adoption in different markets Royal Mail deploying parcel lockers in UK Pricing mechanisms to encourage parcel locker usage Standing out - and not becoming the "carrier of last resort" Using technology to gain a competitive advantage -
Victor Falkenklev, CEO of Falkenklev Logistik, shares his experiences electrifying Falkenklev Logistik's delivery fleet. The history of Falkenklev Logistik, including its partnership with DHL Setting up a solar energy park and using the energy to power the delivery fleet Building a charging station for heavy electric trucks DHL supporting procurement of electric vehicles Roadmap for fully electrifying Falkenklev's delivery fleet Driver feedback on electric vehicles Real-world learnings from delivering in cold climate Vision to power electric trucks from self-made electricity DHL's ambitions to reduce delivery emissions Low emission zones Government policy on fuel prices Important first steps for electrifying delivery fleets Corporate sustainability reporting Benefits of early adoption of electric vehicles in delivery
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Elia Cipelletti, Logistics Operations Manager at cargo bike delivery firm So.De explains the company’s origins and mission.
The inspiration behind the creation of So.De Rider welfare and environmental concerns Why So.De uses a cargo bike fleet Plans for consolidation in Milan and future domestic expansion Milk route runs and point-to-point delivery Courier engagement model So.De’s involvement with the Code Zero project and with IKEA -
Mark Fallon, President and CEO of The Berkshire Company, discusses what the next Trump Presidency might mean for the US Postal Service. The governing structure of the USPS and the role of the President and US Congress USPS Office of Inspector General Postal Regulatory Commission, and the Chair of the PRC Funding of the PRC USPS Board of Governors and its new Chair US Congress and the Committees that oversee the USPS USO for letters and post offices Postal reform legislation Tariffs on goods imported into the USA
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Guillaume Guersing, Head of Consumer Services, Geopost, explains Geopost's new e-commerce discovery platform, Singular. Showcasing SMEs on the Singular website Selecting local merchants in lifestyle categories Expanding Geopost's services to SMEs Why Singular is a discovery platform, not a marketplace Growth in e-commerce after Singular's launch How Singular differs in Italy, Spain and Croatia
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Kate Muth, Executive Director at the International Mailers Advisory Group (IMAG), discusses changes that will impact cross-border parcels around the world. Changes to de minimis rules for international shipments to the USA Collecting better data on cross-border parcels Excluding certain goods from US de minimis rules Potential penalties and fees on de minimis shipments How any changes might be made and then implemented Chinese retailers taking up nearshoring Other nations announcing changes affecting imports and e-commerce
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Alistair Cochrane, Chief Operating Officer at Royal Mail, and Ricky McAulay, UK Operations Director at Royal Mail, discuss first and last mile strategy, including: Changes at Royal Mail after the 2022 industrial dispute Removing domestic air freight and moving to road or rail Restructuring costs in the business, including labour rates Restoring relationships and confidence with stakeholders and customers Reform to Universal Service Obligation Strategic importance of Royal Mail's new Super Hub Reasons for locating the Super Hub in the Midlands Automation, efficiency, and competitiveness Diversifying Royal Mail's last mile delivery offering Relationship with Post Office Ltd for delivery Partnering with third-party PUDO networks Parcel lockers Challenges of delivering letters and parcels to remote areas Importance of getting pricing right
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Milos Zlatkovic, Founder and CEO at Mily Technologies, discusses optimising out-of-home delivery networks.
Convenience leads to consumer adoption of lockers Proximity and parcel hold time in lockers Consumer preference to collect parcels close to home Coverage and density of out-of-home delivery in residential areas Managing risks in setting up an out-of-home delivery network Co-ordinating multiple internal stakeholders to increase likelihood of success Managing capacity in parcel lockers and PUDO points Sharing capacity with other carriers at PUDO points Finding the "sweet spot" of parcel volumes at PUDOs Improving coverage and capacity Integrating parcel lockers and PUDOs The role of returns in out-of-home networks Driving delivery efficiencies with out-of-home Assistance at various stages of setting up and optimising out-of-home networks Enabling internal collaboration via technology -
Geopost has published its first 2B Recipient Barometer, which shows the growing importance of delivery to business success. Carmen Cureu, Group Market Research Director at Geopost, shares some insights from the research: Comparing B2B and B2C e-shoppers Surveying large corporates and SMEs Why delivery is crucial to business success Businesses' delivery expectations Importance of meeting commitments in delivery Solving delivery issues quickly Helping businesses track their deliveries Flexible delivery Improved customer service processes Delivery prediction and delivery slots Driver experience and expertise How businesses use delivery data
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André Pharand, strategic advisor to Open Pricer, and Nicolas Nemorin, Head of Customer Success Management at Open Pricer, explain how to increase the profitability of parcels by using better costing to improve pricing.
Postal and parcel operators not having good visibility of their costs Winning the parcel pricing wars The connection between costing and pricing The need to validate profitability in parcels Why costs and profitability is everybody’s business Getting better granularity on costs Case studies of a post and express carrier showing what can be achieved with improved cost models De-averaging perception of costs Identifying unprofitable lanes and zones Making better decisions with existing customer base - including finding customers with hidden costs Reshaping base prices and discount policies What is holding carriers back from improving their cost models? Competing strategic priorities in the parcel and parcel industry How difficult is it to improve a cost model? Automating cost models Leveraging capacity utilisation data -
Abdulla Mohammed Alashram, Group CEO of 7X, discusses the transformation of the Emirates Post Group into a new enterprise.
The strategy that drove the transformation and rebrand of Emirates Post Group to 7X The significance of the number seven and the letter X 7X's subsidiaries Emirates Post, EMX courier and parcels, Fintx, and EDC electronic document centre Technology underpinning the new group-wide strategy Digitising Emirates Post services Making EMX the carrier of choice in the UAE Fintx financial services, including realtime remittances EDC enabling customers to travel a digitisation journey Technology driving changes in customers' delivery needs Plans to grow delivery options, including out-of-home delivery Understanding consumers' delivery preferences Why EMX has been launched as a separate delivery entity, including cross-border growth Integrating delivery services into a central app Growth strategies, including mergers and acquisitions Visions for the future 2025 UPU Congress -
Alan Barrie, delivery sector expert and Chair of Stamp Free, discusses research into delivery sector trends.
Research commissioned by Stamp Free into postal and parcel trends
Competition for market share
Dynamism of the UK delivery market, with traditional and alternative carriers
The growth and scale fuelling competition in the last mile
Structural issues creating issues for established delivery companies
Getting close to consumers
Transformation of the delivery sector
Three key aspects of out-of-home delivery: customer convenience, sustainability and business efficiency
The potential impact of digitalisation on the delivery sector
How data helped cross-border delivery
Getting data right for C2C delivery
The label - physical representation of data
The Stamp Free concept
How Stamp Free works in practice
Data capture at source
Stamp Free and parcel lockers
Going beyond replacing stamps and creating a pre-validated physical delivery item
Simplifying parcel assessment and drop-off for consumers and delivery drivers
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Kathleen Cauwelier, PhD Researcher at Mobilise VUB, discusses her recent research on the green delivery attitude-behaviour gap, including consumers’ willingness to select "green" delivery options.
How consumers say they want to behave and how they actually act Defining the attitude-behaviour gap Survey understanding consumers’ delivery preferences and habits Identifying groups of consumers with common attitudes towards green delivery, including the careless consumer, and ignorant consumers Education of consumers so they can understand environmental impact of their delivery choices Consumers’ willingness to pay for greener delivery options What should the delivery sector do next to help consumers make greener delivery decisions? Difference in actual consumer behaviour relating to green delivery across different clusters of consumers -
Restaurant delivery expert Peter Backman - the brains behind thedelivery.world and The Delivery Prophets - discusses the differences and similarities between food delivery and parcel delivery.
The difference between restaurant delivery and grocery delivery Why restaurant delivery is not a new thing Technology and delivery aggregators changing restaurant delivery Importance of timeliness to restaurant delivery Delivery problems in meal delivery How delivery aggregators are using tech to upend restaurant delivery Ability to plan last mile deliveries Batching of orders Timeliness of meal delivery La Poste delivering meals, and planned meal delivery Consumers tracking orders and deliveries Delivery pricing and menu pricing Restaurant delivery companies struggling to make a profit Fees, food prices, up-selling, and other ways to fund delivery Delivery costs and impact on restaurant profitability -
Belgian postal operator bpost has launched its carbon calculator, which estimates the carbon emissions associated with domestic parcels. Karin Enzlin, Head of Sustainability at bpost, discusses how the carbon calculator works and what it could mean for e-commerce delivery.
Background on bpost’s environmental and sustainability strategy and ambitions Electrifying the last mile and using out-of-home delivery Emission-free delivery in Ecozones Corporate Sustainability Reporting Directive Lowering emissions Reporting bpost’s emissions to e-commerce retailers How bpost’s carbon calculator tool works Validating the carbon calculator and complying with standards Applicable for bpost parcels in Belgium Predicting parcel emissions and future improvements to the carbon calculator Helping consumers understand the environmental impact of different delivery options How the carbon calculator tool will help bpost reduce its own emissions Standardisation and regulation of last mile delivery emissions reporting, including conversations with Belgian regulator BIPT -
Axel Dekker, CEO and co-founder of Packaly, discusses delivery optimisation, reducing emissions, and reporting emissions.
Overview of the Packaly network Freelance riders and local partners Consolidating orders Ship-from-store and ship-from-hub Choosing the right vehicle for delivery routes Managing volumes (size) and routing for delivery vehicles Working with retailers and delivery partners to improve data Delivering to low-emission zones Sharing delivery hub infrastructure Giving retailers greater visibility of last mile emissions Calculating emissions at a granular level Need to standardise of emissions reporting - Laat meer zien
