Afleveringen
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In this special episode of The Leaders' Lounge, Marianne Rutz sits down with none other than Kevin Wilkinson - Founder of Ethical Maintenance and her husband! Together, they share an in-depth conversation about Kevin’s inspiring journey from a successful corporate career to building a Community Interest Company (CIC) that’s revolutionising property factoring in Scotland.
Kevin opens up about his decision to leave a well-established career and embrace entrepreneurship in a notoriously unloved industry. He shares insights into why property factoring in Scotland has been so problematic, and how Ethical Maintenance has risen to the challenge by putting homeowners first and creating a community-focused service model.
In this episode, Kevin and Marianne discuss:
The history behind Ethical Maintenance and how it empowers homeowners to take control of their communal areas. Kevin’s role as an advisor to the Scottish Government during the creation of the Property Factors Act 2011 and his input in shaping the industry’s code of conduct. The challenges of serving an entire community versus individual homeowners, and how clear communication and transparency are key. The unique approach of Ethical Maintenance as a Community Interest Company and why that sets them apart from traditional property managers.This episode offers a behind-the-scenes look at how Ethical Maintenance continues to disrupt the property factoring industry while staying true to its ethos of transparency, empowerment, and community engagement.
Resources Mentioned:
Ethical Maintenance: ethicalmaintenance.org Connect with Kevin Wilkinson and Marianne Rutz on LinkedInSubscribe to The Leaders' Lounge for more insights on operational excellence, leadership, and creating lasting impact in your industry.
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In this very special episode of the Leaders’ Lounge, I’m taking you on a personal journey—a story of resilience, transformation, and leadership. I often get asked, “How did you move from the corporate world to leading a property maintenance company?” Today, I’m opening up about that journey, reflecting on pivotal moments that shaped my path.
💡 Highlights from this episode:
Cancerversary reflections: How a cancer diagnosis changed my life’s direction three days before my wedding. Phases of transformation: From “Who am I now?” to exceeding expectations and embracing new opportunities. Customer experience as my superpower: How my love for CX and leadership shaped my role at Ethical Maintenance. Empowering communities: How I’ve applied the lessons I’ve learned to elevate property maintenance and create better living environments for homeowners.This episode is for anyone facing life’s curveballs while trying to lead with purpose. It’s about finding your path, empowering yourself, and empowering those around you.
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Zijn er afleveringen die ontbreken?
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In this episode, I’m joined by digital marketing guru and LinkedIn strategist Mike Roberts, the mastermind behind Making Digital Real. Mike’s also the talented producer and editor of OUR podcast! 🎙️
We dive deep into the evolving digital landscape, LinkedIn strategies, and the importance of staying human in an increasingly digital world.
Mike shares how he’s turned LinkedIn into a powerful platform for meaningful connections and real business growth—no spammy bots or fake news here! 💡
Tune in to hear:
How Mike found his niche in LinkedIn strategy. Why staying real and human on digital platforms is key. The game-changing power of newsletters on LinkedIn. How to build authentic, lasting connections without the sales pitch. REHUMANISATIONThis episode is packed with tips on making digital marketing real and effective, whether you’re a CEO or just getting started on LinkedIn.
Plus, we share some behind-the-scenes insight into how Mike helps me run my own podcast and content strategy.
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In this final instalment of the CEO Playbook series, I explore the final set of powerful lessons that shaped my journey as CEO of Ethical Maintenance. In this episode, I discuss the importance of embracing unexpected changes, finding peace at your own pace, and understanding that professional growth often means leaving behind those who don't align with your vision.
Learn how to handle project delays with grace, tackle customer service challenges, and stay true to your strengths, even when faced with obstacles or distractions. Whether it’s managing the complexities of outsourcing or building raving fans for your brand, these tips will help guide you through the ups and downs of leadership.
Tune in to explore how embracing your unique lane can lead to profound success and fulfillment in your career. This episode is all about staying the course and making the most out of your journey.
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Perseverance, Pivots, and Personal Growth - The CEO Playbook (Part 2)
In this second part of the CEO Playbook series, I dive deeper into the realities of leadership. From understanding that pivoting is perfectly okay, to managing self-doubt, and even resisting the temptation to quit, I share candid lessons from my first year as CEO of Ethical Maintenance. This episode covers key insights, such as embracing new skills, dealing with confusion, and the ultimate reward of perseverance.
I also talk about the power of forming new partnerships and expanding your professional network. It’s not always easy, but these connections can be the key to overcoming challenges and finding success in unexpected places.
Tune in to discover actionable tips that will help you push through difficult moments and come out stronger on the other side. This episode is all about growth, resilience, and embracing the surprises that come your way.
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In this episode of the Leaders Lounge, I dive into the first part of my CEO playbook - a series of practical tips and insights that I’ve gathered from my first year leading Ethical Maintenance.
As someone who’s passionate about customer experience, stepping into the property maintenance management world was a significant shift.
I share my journey, the challenges I faced, and the strategies that helped me succeed, from fostering a fun and creative work environment to mastering the complexities of a new industry.
This episode is packed with actionable advice to help you thrive in your leadership role.
This is Part 1 of a 3-part series, so be sure to stay tuned for the upcoming episodes where I’ll continue to unpack my CEO playbook.
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As I record this episode on 22 May 2023 - Dave D’Arcy who is well known in the employee engagement & leadership world is launching his own business.
We discuss the aspects of leadership beyond Net Promoter Scores, Trust Pilot or Google reviews!
With his experience in the Corporate World, Dave is bringing Leadership Skills and Fun at work, putting your employees first, together!Links:
LinkedIn: https://www.linkedin.com/in/davemdarcy/
Web: https://www.davedarcy.co.uk/
Contact us at [email protected] or email me directly [email protected]
Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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Monday, 24th April marked the 5th anniversary of Rutz Consulting limited! Yeah - We made it to 5 years in business! We registered our limited company 5 years ago!
In this episode we look at some of the reasons why 20% of businesses fail in their first year and 60% of businesses go bust in the first 3 years of trading!
What are the pitfalls to avoid & how we managed to deal with some of the difficult scenarios of the past 5 years.
Enjoy!
Links:
https://fundsquire.co.uk/startup-statistics/
https://www.nerdwallet.com/uk/business/start-up-failure-statistics/
Contact us at [email protected] or email me directly [email protected]
Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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Today's podcast is of a rather personal nature! This is for two reasons:
You might be a new listener to the operational excellence show and wondering who I am, where I came from and what we do at Rutz consulting
Over the past 6/7 months I have been doing some deep work for myself and for the business - today I’m sharing this with you.Join me as I deep dive in to the difficulties many consultants face with their own identity, that of their business' & the importance of discovering your individual unique qualities & what it means to your personal, career & overall success
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Links:
Contact us at [email protected] or email me directly [email protected]
Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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In today's bonus episode of the foundation series "Customer Service Delivery Made Easy" I’m talking you through how you can become a better leader in 9 simple steps!
Resources:
We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…
Links:
Contact us at [email protected] or email me directly [email protected]
Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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Today it’s all about cash! Show me the money in your customer service delivery!
Resources:
We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…
Links:
Contact us at [email protected] or email me directly [email protected]
Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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Today's teaching is well and truly focused around your customers!
And remember - we are customers of each other! We are not designed to operate in silos!
Resources:
We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…
Links:
Contact us at [email protected] or email me directly [email protected]
Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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Today we are discussing the importance of recording why you and your team are doing what your doing!
Most of our clients struggle to produce an operational manual or ensure they have systems in place that allow the business to run, even if some key stakeholders are not available!
Resources:
We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…
Links:
Contact us at [email protected] or email me directly [email protected]
Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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Today is the first instalment of our foundational series "Customer Service Delivery Made Easy"
Over the next four episodes I will be looking at some of the basics & will be sharing insights, tips & tricks to help set up your Customer Service Delivery for success.
In this episode I’m going to lay out a powerful 3 step approach to ensure your People aspect is covered from day 1!
Resources:
We have created an amazing downloadable workbook for you - covering the content of this foundational series! Go and DOWNLOAD IT HERE…
Links:
Contact us at [email protected] or email me directly [email protected]
Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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Becoming and remaining an Employer of choice - that’s a tough order nowadays!
I’m discussing this topic with Wendy Sellers, the HR Lady, who boldly claims… Your People are My Business!
Topics such as Retention, the importance or nuisance of employee surveys, the silent resignation and so many more hot potatoes in the HR world are discussed and assessed! People leave bad Managers - that’s a daunting truth! So - what do you have to do to save your manager? And how do you deal with layoff’s?
Links:
LinkedIn: Wendy Sellers
Web: The HR Lady
Contact us at [email protected] or email me directly [email protected]
Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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My Guest today is Marybeth Gregg, the Founder and President of The International Centre for Women’s Leadership and Author of Bestseller “How to soar with a broken Wing”.
International consultant, coach, author, entrepreneur, mother, great friend, fun seeker, and adventurer. Marybeth Gregg is the President and Founder of The International Center for Women's Leadership. Throughout her 30+year career, she has worked in human development for several global corporations, providing coaching and transformational performance programs for individuals and teams.We discuss the importance of showing up and not being limited by low self esteem or self belief, which Marybeth covers in her joy circle.
Her bestselling book how to find tiny moments of joy even when things get really tough carries more weight than ever before as the world is changing so fast, we can’t keep up!
LinkedIn: MaryBeth GreggHow to Soar with aa broken Wing on Amazon
Women’s Joy Circle
Contact us at [email protected] or email me directly [email protected]
Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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When was the last time you experienced excellent customer service?
In this episode I discuss how customer experience is evolving, changing, the possible reasons behind this & whether or not it is for the better of the customer.
In my research, I stumbled upon a Forbes article that was released in December 2022, discussing 10 Customer Service Predictions for 2023
Join me as I delve in to the changes many industries are discovering for their customer experience & how to ensure your business is on the correct side of these changes.
Links
Article - Ten Customer Service And CX Predictions For 2023 (Part One) (forbes.com)
Contact us at [email protected] or email me directly [email protected]
Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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We all have difficult times in service delivery! And guess what, delivering a service is inconvenient!
But what when your vision is clouded, when you feel lost, a fraud, hurt, joyless or simply just had enough?
In this episode we talk about perspective gained from looking back with a grateful heart.
I share with you why applying the listening ear is so important for us entrepreneurs!
I will explain how to follow your roadmap (the current one) - until you get your vision back!
We discuss why you shouldn’t change a recipe or a winning team when you are in the wilderness
And we discuss how to keep close to your North Star! Even in the wilderness.
Links:Contact us at [email protected] or email me directly [email protected]
Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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My guest today is the co-founder of Tango! Not the Dance! Or a Dance Studio…. But an amazing tool to map out & write out processes in your organisation!
In our Contact Centre Industry we live and breath processes and process improvements! We love it, I love it! Yet when it comes to documentation of said processes; the “How to” - then I often times find that these so important documents
a) don’t exist
b) are not complete
c) are outdated!
Tango will allow you to get on top of your process mapping! Ken’s promise is “you can create guides in seconds” Links:Tango: https://www.tango.us/
Ken on LinkedIn: https://www.linkedin.com/in/kenbabcock/
Contact us at [email protected] or email me directly [email protected]
Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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Happy 2023 listeners!
After the festive holidays & as everyone around the world starts to think of their new years resolutions it got me thinking about & the daily 15 minute fix to success.
Today I revisit & recap on an earlier episode where I discussed how there should be ONE hack we must all do every single day! If there is one hack for success then this is the one.
You will also learn...
How knowing your leadership Style and your Kolbe support your teams performance How you can have ONE hack conversations with all your team members How to address the strengths or the lack of performance with your team members in 15min every day How to schedule a Power Hour
Links:
Contact us at [email protected] or email me directly [email protected]
Website: https://rutzconsulting.com/
Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/
LeapAcademyInternational: https://leapacademyinternational.com/product/team-turn-around-bootcamp/
Eisenhower Matrix: https://drive.google.com/drive/u/0/folders/1nG8kDyVULfbsEDBib_qxECJrkBP-Ikmo
This Podcast is produced by: Andrew Madden Photography & Media Production
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