Afleveringen
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What are Distributed Energy Resources (DERs)? How important are they to the energy transition? Host Trevor Freeman shares how solar panels, batteries, and small-scale wind turbines are shifting from niche innovations to central figures in reshaping our energy infrastructure. Discover how these tools help reduce reliance on centralized power and empower you to generate and store your own energy, reduce grid dependency, and pave the way for a greener, more efficient, and cost-effective energy future.
Related links
● Hydro Ottawa 2021–2025 Strategic Direction: https://hydroottawa.com/sites/default/files/2022-06/Hydro_Ottawa_2021-2025_Strategic_Direction_EN.pdf
● About Ontario’s Feed-In Tariff: https://www.canada.ca/en/revenue-agency/services/tax/businesses/topics/ontario-s-fit-microfit-programs.html
● Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
Hydro Ottawa: https://hydroottawa.com/en
To subscribe using Apple Podcasts:
https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405
To subscribe using Spotify:
https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl
To subscribe on Libsyn:
http://thinkenergy.libsyn.com/
Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited
Follow along on Instagram: https://www.instagram.com/hydroottawa
Stay in the know on Facebook: https://www.facebook.com/HydroOttawa
Keep up with the posts on X: https://twitter.com/thinkenergypod
Transcript:
Trevor Freeman 00:00
Welcome to think energy, a podcast that dives into the fast, changing world of energy through conversations with industry leaders, innovators and people on the front lines of the energy transition. Join me, Trevor Freeman, as I explore the traditional, unconventional and up and coming facets of the energy industry. If you have any thoughts, feedback or ideas for topics we should cover, please reach out to us at [email protected].
Hi everyone. Welcome back. Okay, so it's time for another explainer episode. Just as a reminder, I plan to do these from time to time to make sure that everyone is up to speed on some important foundational concepts, things that we talk about often on the show, that maybe we take for granted, that everybody knows what we're talking about. Because this is the kind of thing that's we start to live and breathe every day, and not all of our listeners are there as well. Today, I'd like to quickly go through something we mention a lot on the show, and we probably mentioned it using the acronym DERs, but distributed energy resources, that's the acronym der and I'll probably be referring to them as DERs here on the show from time to time. But so, I wanted to give you a bit of a basis of that. It's something that you've probably heard a number of times. It comes up in a lot of different aspects of our conversations here on the show, DER's are not necessarily brand-new technology. They're not necessarily new things, but their role in our energy transition is evolving and accelerating, and we're going to see a lot more of them as we move forward. So, I think it's important to sort of set that foundation and set the groundwork so that everybody knows what we're talking about here.
So, what are distributed energy resources? Well as the name suggests, they are small scale generation or storage resources that are located at or near the point of consumption, like our homes and our businesses. And before we talk too much about them, I think it's important to understand why they are unlike our traditional energy resources. So, for the last 100 years or so, our energy has been primarily centralized, at least in the case of electricity, especially one of the great engineering marvels of the last century that I know, I've talked about on the show before, and something that we still benefit from today is the centralized electricity grid. So, across Ontario, Canada, North America, there is this vast interconnected grid that brings relatively affordable electricity to customers from large scale, centralized generation. The generation technology of the last 100 years has made the most sense when it was built at a large scale and when it was centralized. So not everybody had a river or waterfall in their backyard for Hydroelectric Generating Station. Not everybody could build a coal or gas fire generating station in their backyard. Nor would we want that, nor would you want to have to have a coal fired generating station in your backyard. So, as we were scaling up our use of electricity in the last century, it made sense to centralize this generation, to build it big, so that it could serve the greatest number of customers and to transmit that electricity to where people used it, these types of projects, and let's include nuclear in there that haven't mentioned that yet. These are large, complex, major public projects. So you're not going to build a bunch of small ones. You're going to want to centralize that for economies of scale and things like that. So that centralized approach has worked well over the last century and will continue to be part of our energy mix moving forward. We're not getting away from centralized generation and our electricity grids. But things are changing. There are now other options on the table, and these other options are set to play a major role in our energy futures. Enter distributed energy resources or DERs. DERs are things like small scale solar or battery storage, in some cases, wind turbines and even your electric vehicle. These technologies mean that some of our energy needs can be met, not just from a distant, centralized generation station, but right from our own rooftops or our driveway. Why is this important? Well, the DERs have a big role to play in our future, and there are many benefits to de ours. So first off, let's put ourselves in the shoes of a homeowner investing in some kind of DER. Let's say solar on the rooftop. Being able to generate your own electricity gives you some control over your energy needs and costs. Think about investing in a DER, as locking in some portion of your energy costs now for the life of that equipment, regardless of what happens to sort of the market rate of electricity and electricity prices over time you've paid for that solar generation, you know what those cost, It's in today's dollars, and you've got that generation for the life of the equipments. And that kind of locks you into that. It gives you some predictability, and it insulates you from sort of what's happening in the market. You also have the opportunity to use your der in conjunction with the rate structure of your utility to really minimize your cost. So, let's say you have a battery and your utility has a time of use rate option, like we have here in Ontario. If you change your battery during an off peak time when electricity is cheap, and use it during a peak time when electricity is expensive, you can really drive your costs down. And all of the electricity you're pulling from a grid, or some large portion of it, can be at that lower off peak cost.
That brings me to my next point, which is the carbon impact of electricity. So, we talk a lot about climate change on the show. We talk a lot about the fact that really what we need to do is drive down our carbon intensity, drive down the amount of carbon we're emitting. And how much carbon is emitted from electricity generation really depends on where you live, but let's take Ontario as an example. Most of our electricity in Ontario is emissions free, so we have a large amount of nuclear. We have a lot of hydroelectricity. We have some large scale solar, a lot of wind turbines, but we do still have gas fired generation. This typically shows up during our peak times when electricity demand in the province is at its highest. So, if you can rely on your der during those peak times, your battery or your solar panels rather than the grid, you are avoiding using more carbon intensive electricity, and if we scale that up to more than just the individual perspective, the more DERs we have that reduce our overall system peaks, the less we have to rely on that carbon intensive gas fired generation, in the case of Ontario, for generation during those peak times. So DERs are a good tool to lower the carbon intensity of our electricity grid. One last point from the individual customer's perspective is resiliency and reliability outages are, unfortunately something that can't 100% be avoided, and that is increasingly so as we experience more extreme weather events related to climate change, DERs, especially when there's a battery involved, can provide some resiliency against those times when there may be a grid outage, even if it's just to power your essentials to buy some time for your utility to work on restoration. It reduces the pressure on you as a customer, when the power is out, you can kind of get by until the utility is able to restore things. So, let's zoom out a little bit. You may be wondering why someone from utility me is going on about the virtues of what you might consider to be a competing technology to our core line of business, which is supplying electricity to our customers. But DERs can actually be a huge help to our grid. And utilities are increasingly looking at how we can best enable DERs in a way that benefits all of our customers, not just those who have the solar panels on their own roofs, but everybody. In fact, at hydro Ottawa, we highlight this in our current strategic direction. We have eight key points in our strategic direction, and point number four is leverage and promote DERs to understand why it's helpful to remember that utilities have to build our grids to serve what you might consider the worst-case scenario or peak demand. This is the time when the draw of electricity from the grid is at its highest, we need to make sure that on those hot, sunny afternoons when everyone's AC is blasting and people are getting home from work or school, starting to cook dinner, starting to watch TV, plugging in their electric vehicles, etc., etc., the grid can handle all of that load, but for much of the time, demand on the grid is actually a lot less. We don't see those peaks all the time, so that means we have to build up to a capacity that isn't always being used, and with the changes that we'll see as a result of the ongoing energy transition, so electrification of heating, more electric vehicles, etc., as well as other driving factors like increased data center demand hands due to AI and the never ending March to digitize our society, we are going to see those peak demand periods, that sort of max pull from the grid get higher and higher under the traditional approach to the grid, the only answer would be to build more and more and with the pace that things are changing at. And have a listen to my last explainer episode on on the energy transition for more on that, relying only on the sort of traditional builds model would be expensive for all stakeholders, including our customers, and it would be hard for us to keep up with the pace of change. Don't get me wrong, our grid does need significant investment to expand meet customer needs. We are going to be building out the grid as we've talked about here, but that is not the only tool we have, thanks to DERs. So, imagine if we could take that peak demand that I've been mentioning, and lower it a bit, or shift some of that load from a peak time to an off-peak time. Doing so would let us get more out of our existing grid assets, and in some cases, even delay or defer some big capital investment, a new transformer, a new substation, for example, DERs will help us do that. So, any individual solar panel or battery may not make the difference, but imagine 10s or hundreds of DERs on a given feeder that might be enough to shave that peak load by a significant amount. So, something like a solar panel can be thought of as a passive benefit to the system, meaning it generates when it's sunny and up here in Canada when it's not covered in snow. So, we get the benefit when the conditions are right, but they may not always be right, so we can't necessarily rely on them all the time. But if you pair that solar array with a battery, or looking a bit into the future with an EV for example, which is basically just a battery with wheels. Now we've got some control, and that control is where the real value lies, and it's with things like batteries and EVs, but also other smart connected devices, like your thermostat, for example. So, there is a future not too far from now, where you might get a signal from your utility saying, Hey, we're getting close to our capacity on your feeder, so we'd like you to switch over to your battery, or we'd like to pause your EV charging for a few hours. Or maybe we want to bump the temperature up on your thermostat by a degree or two, so you're not cooling so much just for the next few hours, and we'll give you an incentive on your bill if you let us do that now, you might say, no, actually, I've got to get that EV charge because I'm about to head off on a weekend road trip or take the kids to soccer or whatever it might be, or no, I'm actually hosting a party tonight, so I don't want to mess with the AC right now. Thank you. So, you can opt out of that call, but most of the time, you'd likely say yes, because Sure, I mean, I'm home for the night, as long as my EV is charged by the morning. I don't care if it happens right now or in a few hours, and what's a degree or two for the next couple hours on my thermostat, I probably won't even notice, and I'll get that credit on my electricity bill, that action, that collective action, multiplied over hundreds or 1000s of customers, can be the difference between having to build new infrastructure like a transformer or even a substation or not, and that has big implications on how much the grid costs and how flexible we are with the solutions that we're putting in place. Those examples that I just gave are kind of focused on the smaller DERs, but there's also a role for large DERs as well. These are things like 10 or 20 megawatt batteries that are playing that same peak load reduction role, but for a large scale industrial or commercial application, for example, think about a massive customer. The same idea, you know, reduce the magnitude of those peaks, but with a single, massive device. So, the ability to manage peaks is extremely beneficial to utility trying to manage the grid, and DERs will be a really big part of that. So, the question may be, why now? Why are we all of a sudden hearing so much more about DERs and seeing the start of what we expect to be a big ramp up of Der installations? As I said at the beginning. I mean, solar panels aren't a new technology. They've been around for quite a while. Batteries are evolving. But as you know, we've had batteries for a while, so there's a couple of reasons behind this. And before we jump into those, there is a caveat here that I am obviously talking to you from Ottawa, Ontario. And so, the context around what I'm going to say here is very Ontario kind of North American specific. There are other jurisdictions in the world, you know, Europe, for example, that are quite a bit further along than us when it comes to DERs, or at least, their approach has been different in a different timeline. So, keep in mind that I'm talking about sort of the local context here. So, the first reason why we're seeing a lot more of this kind, boils down to basic economics and market forces. So, a rooftop solar array 20 years ago was something that could be considered a luxury item. It's extremely expensive and Ontario, at least prior to the feed in tariff program, which launched in 2009 there wasn't really even a great mechanism for recovering your costs, kind of the best you could hope for was, you know, eliminate your electricity consumption from the grid and thereby reduce your cost on your electricity bill, at least for the electricity portion. The last 15 or so years have seen significant changes in that area. So, programs like Ontario's feed in tariff, and then sort of a subsequent evolution into our current net metering option, have created a viable business case for putting solar up at the same time that solar technology and sort of the global value chains around that have evolved and costs have dropped exponentially, so on a global scale, when we look at sort of cost of solar globally, the cost is now about 90% less than it was in 2010 to put solar up on your roof, for example. That is not a small fee. So, think about how significant a drop that is. So that combined with government programs like tax credits, low or no interest financing options for DERs and other energy efficiency measures, and all of a sudden there's a really good business case for putting up solar. Solar, I would say, is the furthest ahead on that journey when you talk about DERs, but battery technology, EVs, et cetera. They're seeing a similar process where they are no longer just super high end luxury items anymore. I mean, you've probably seen this as you look around, you probably see way more EVs out there. You see that green license plate that starts with GeV. We're seeing these technologies become more common, the cost coming down and more accessible for more people. Another main driver is just the need for these types of solutions as part of our energy transition. And again, have a listen to my last explainer episode on the energy transition for more on this. But because of the ongoing climate crisis, as well as increasing demand from things like AI data centers, the need for fast evolution and how we manage our grid, how we support our customers, how we provide the power that's being asked of us, is really critical, and so that's why you'll see government programs that support der technology, and hopefully we'll see even more of Those moving forward. Lastly, what else needs to happen to get there?
So, I've kind of painted this picture of widespread DER adoption. It's everywhere we're utilizing it. You know, utilities are making use of The DERs that are out there. That is not today's context, but I'm hopeful that it's sort of tomorrow's context, that we're on the cusp of that what needs to happen to get there? Well, one of the big things is grid modernization. So I'll take this opportunity to give another plug to the episode that I did with hydro Ottawa's Jenna Gillis earlier this year about our own grid modernization efforts. But essentially, we need to evolve our grid technology and the sort of system office technology, you know, that's where we control the grid and our own IT infrastructure, how we communicate with our devices, to the next level, which will allow us to do the kinds of things with DERs that I mentioned earlier, and as I talked about with Jenna, our efforts towards this are underway. This is a real project. This isn't sort of a concept that we're thinking of this is something we're doing that's underway. It's ongoing, and we're preparing ourselves for a de our future. That's one of the reasons why we're doing this, one of the reasons, finally, there continues to be a role that governments at all level can play to further incentivize and enable DERs, whether that's through incentives or subsidy programs, or updating existing regulations and rate classes, so that the business case for DERs makes sense in sort of the areas or applications where they will benefit the grid and all customers. There's a role to be played there government and those conversations are underway. There are der working groups in Ontario that we're a part of, and we're hopefully going to see more movement on that as we move forward. So hopefully that gives you a sense of what DERs are and why they're so important, why that acronym comes up on this show so frequently amongst our guests and the conversations that we have, they really are just one more tool in our energy toolbox that we will use to build that smart, clean, connected energy future that we talk about on this show so often. They are one of the ways that we're going to get there, and a big part of that.
So, thanks for listening. As always, send us your thoughts and feedback. Let us know topics that you want to hear about. We'd love to hear from you, and thanks for being a part of this conversation. Take care everyone.
Thanks for tuning in to another episode of the think energy podcast. Don't forget to subscribe. Wherever you listen to podcasts, and it would be great if you could leave us a review. It really helps to spread the word. As always, we would love to hear from you, whether it's feedback comments or an idea for a show or a guest. You can always reach us at [email protected]
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Our daily lives are more and more connected online. This includes our utility grids. Jojo Maalouf, Hydro Ottawa’s Director of Cybersecurity and IT Infrastructure, joins thinkenergy to discuss the role of cybersecurity in the energy sector. From cybersecurity threats, like cyber warfare and ransom-seeking hacktivists, to the measures required to defend our energy systems. Plus, how AI both helps and complicates matters. Listen in to learn what’s driving change and the collaboration needed to protect the grid.
Related links
Ontario Cybersecurity Framework: https://www.oeb.ca/regulatory-rules-and-documents/rules-codes-and-requirements/ontario-cyber-security
Get Cyber Safe resources: https://www.getcybersafe.gc.ca/en
Jojo Maalouf on LinkedIn: https://www.linkedin.com/in/jojo-maalouf-cism-cissp-0546b03/
Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
Hydro Ottawa: https://hydroottawa.com/en
To subscribe using Apple Podcasts:
https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405
To subscribe using Spotify:
https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl
To subscribe on Libsyn:
http://thinkenergy.libsyn.com/
Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited
Follow along on Instagram: https://www.instagram.com/hydroottawa
Stay in the know on Facebook: https://www.facebook.com/HydroOttawa
Keep up with the posts on X: https://twitter.com/thinkenergypod
Transcript:
Trevor Freeman 00:07
Welcome to think energy, a podcast that dives into the fast, changing world of energy through conversations with industry leaders, innovators and people on the front lines of the energy transition. Join me, Trevor Freeman, as I explore the traditional, unconventional and up and coming facets of the energy industry. If you have any thoughts, feedback or ideas for topics we should cover, please reach out to us at [email protected] Hi everyone, welcome back. It won't be a surprise to anyone listening that our energy systems, like much of the rest of our lives, are becoming more and more connected and more online than ever before. Let's just take a look at our own personal lives. We've got apps that can control multiple aspects of our homes. For example, for my phone, I can adjust temperature, set points and fan speed heating and cooling in my house, I can turn on or off lights, both inside and outside. I can look and see who just rang my doorbell, even if I'm in another city, and I can check and see where my vehicle is, whether it's charging or not. And I can even turn it on all from my phone. And I would consider myself like middle of the road in terms of how connected and online I am. There are even further examples of this in some of those ultra-connected homes. This is part of our fast paced and constant evolution towards invenience and using technology to find solutions to problems that we didn't always know existed, and maybe they didn't actually exist. We've all heard that term, the Internet of Things, referring to this ultra-connected world where it's not just people talking over the internet, but our devices and systems are talking as well. I was absolutely floored when I was doing some research on this podcast to find out that this term, the Internet of Things, was first used 25 years ago, in 1999 when I first wrote the text for this. I put a placeholder in to say, oh, it's been around for over 10 years. And then when I actually did my research, it's over 25 years. Think about how far we've come since that idea was thought of in 1999 how different life is today than 1999 our energy systems and our utility grids are undergoing a similar transition. I talked about this a little bit with Hydro Ottawa's Jenna Gillis in a previous episode about grid modernization. So go back and have a listen to that. If you haven't already, we are adding more and more data points to our grids, and that includes sensors, smart switches, fault detectors, smarter meters, etc., etc. Even for hydro Ottawa, a local distribution company with around 350,000 customers, we are talking about many times that number of smart devices in the coming years, all connected, all trading data between themselves and our central systems and the smart folks who run them now, there is a ton of upside to this transition, and that's why we're doing it. More data leads to better decision making, a better view of what's happening, whether that's during an outage or at times when the grid is heavily utilized. It lets us get more out of the equipment we have, react and adjust to the needs of our customers, and react and adjust to the needs of the grid. It will lead to faster restoration during outages, and sometimes that restoration will be automatic without having to roll a truck. It will allow us to better integrate distributed energy resources like small scale solar and storage and other things into our grid for the benefit of our customers and the grid. There is no question that this is a move in the right direction, and hydro Ottawa is leaning into this aspect of the energy transition to build a smarter grid for our customers. However, it does highlight something that has long been a priority for us, cyber security. With so many connected devices, with so much data out there, we need to be extremely vigilant and rigorous with our digital security. Cyber-attacks on utility infrastructure are not theoretical. In 2015 and 2016 attacks on the Ukrainian power grid resulted in large scale power outages in that country, as we increasingly rely on electricity for so many aspects of our lives, attacks like this, whether by nation states or bad actors seeking financial gain, can have devastating consequences. Luckily, this is something that has been a priority for us for many years, and as the threats become more sophisticated, so too do our strategies to protect our systems and our grid from those attacks. Joining me today to talk about this is Hydro Ottawa's director of cybersecurity and IT infrastructure. Jojo Maalouf, JoJo, welcome to the show.
Jojo Maalouf 04:46
Thanks for having me.
Trevor Freeman 04:47
All right, so Jojo, cyber security is a little bit of a buzzword that a lot of folks have probably heard in a bunch of different contexts. Help us unpack it a little bit. What do we actually mean when we talk about cybersecurity threats and cybersecurity prevention, I guess?
Jojo Maalouf 05:05
Very good question, right? So, I mean, let's kind of simplify things, so we obviously have these adversaries, right? And these adversaries are trying to get into organizations networks. We hear a lot of the sensitivity or the criticality of information, so they're trying to obtain that information. And, you know, can they look at potentially monetizing that? Really what we're kind of trying to do, or what cyber security is, is, if you think about it, we have these bad guys, these adversaries. They're trying to get into organizations they possess or introduce some sort of level of risk. What we are trying to do as people in cyber security is defend those organizations from those risks and those adversaries. So, in order for us to do that, we need to put together a program. We need to make sure we have the relevant controls in place, because, at the end of the day, what we're trying to do is mitigate that risk to an acceptable level where the business can run.
Trevor Freeman 06:07
Yeah, totally. And who are these threats coming from? Like, we hear a lot about state sponsored groups for profit, hackers. There's sort of that hacktivists, kind of ideologically driven group. Who are we worried about in the in the energy industry?
Jojo Maalouf 06:20
You know, it's very good question. I think, to be honest, you, I think we worry about all of them. I think from from our perspective, threats are threats. And obviously, depending on the magnitude of those threats and where they're coming from, they could potentially possess or introduce a different type of risk. But the reality is, they all introduce a level of risk. Yes, we are worried about state sponsored entities. You know, we've seen what's happened throughout the years. It started out in Stuxnet with Iran in 2010 we've seen what's happened with Ukraine in 2015 the end of day, what are we trying to protect? We're trying to ensure that a cyber-attack doesn't actually impact our ability to deliver power to our customers. What we are seeing now in the industry, obviously, is that adversaries are understanding that they can really monetize this, right? So, we're seeing the exponential growth of ransomware throughout the years. I remember back in 2016 when a major Canadian university was asked to pay a think approximately a $35,000 ransomware. Where we looked at that in comparison in 2024 where the average cost of a ransomware attack is just under $5 million. So, it's a billion dollar industry, right? And it's only growing. You know, I'd say the threats are coming everywhere, but you're definitely seeing the monetization aspect of it growing exponentially.
Trevor Freeman 07:51
Yeah. So, I guess from our perspective, it really doesn't matter what the motivation is. If someone's getting into our systems and sort of impacting our ability to do what we do doesn't matter what the motivation is. It's a problem for us, and we try and guard against it.
Jojo Maalouf 08:05
Correct. I think, I think people are very highly motivated now, whether it's for it's ransomware, whether it's state sponsored, I think entities, or I would say adversary, sorry, are definitely highly motivated. And it doesn't really change our approach. So, you know, the energy sector needs to make sure that they do what they can to protect the systems.
Trevor Freeman 08:23
Yeah, fair enough. So, we've talked in the past on the show, and in my intro, I talked about grid modernization, and this sort of evolution of our grid, and the technology on our grid to have more and more connected devices out in the field, and the amount of data that's flowing on our grid is increasing. Obviously, there are many benefits to this, but inherently that brings a degree of risk as well. Can you talk to us about the risk that their grid modernization brings, and sort of how we're thinking about that?
Jojo Maalouf 08:58
So, Trevor, I think you said it well when you said more and more devices are connected now. So really, what ends up happening every time we add a device that's connected, it increases the organization's risk profile. So ideally, what we want to be able to do is we want to manage exactly what that those entry points into potential organizations are. So, every time I add a device, I have to think that it increases that attack surface to a degree. So, I mean, you've talked about what grid modernization can do. There are many capabilities I think that's going to benefit organizations. But I think as this happens, we need to ensure that cybersecurity risks are managed to ensure that that risk profile is managed to an appropriate level.
Trevor Freeman 09:48
How prepared is the energy industry to respond to and to recover from a major cyber-attack, if one were to happen on the power grid?
Jojo Maalouf 09:57
Honestly, I think that the energy sector as well. Prepared as a critical infrastructure entity, the energy sector has the benefit of dealing a lot with government partners. So, I think what you want to do as an organization is you want to build that trust, that ecosystem of partners, whether it is through public and private relationships. But I'd say from a critical infrastructure perspective, there are very good relationships with the industry, very good relationships with government partners. I think testing organizations resiliency has been in play now for many, many years. But I think from a cyber perspective, I think it's something where organizations continue to be prepared, continue to do some of the appropriate testing, you know? And I'll be honest, I say it's, it's, you never want to be complacent, right? And I think what we've learned over the years is threats are evolving. Threats are changing. The industry is always going to be susceptible to attacks.
Trevor Freeman 11:00
Are we collaborating and working with other stakeholders? I mean, both at the sort of other utility level, you mentioned, governments and regulatory bodies, are we collaborating with those other entities? And sort of in line when it comes to cybersecurity?
Jojo Maalouf 11:15
There is a lot of collaboration that occurs within the industry, whether it's in Ontario, you'll see now that the regulator, the Ontario Energy Board, you know, there is the Ontario cybersecurity framework that has been in play now since around 2018 even at the national level there. Here are many different bodies where, you know cybersecurity, like critical infrastructure protection is paramount, as discussed regularly, and then obviously there's the government agency. So, there's a lot of collaboration that goes whether it's from the provincial, the National, and then the government side as well. And I mean, I think you need those relationships, right? You need those partnerships to help.
Trevor Freeman 12:02
Yeah, we're not we're not a lone utility kind of figuring out on our own. We're working with our partners and our peers to figure that out. The other kind of area of emerging technology that I want to talk about is, AI, artificial intelligence and sort of machine learning. Are we using those technologies? Or do you see us using those technologies in the future to sort of enhance the cyber security of our grid and our assets?
Jojo Maalouf 12:29
Yeah, I mean, I think obviously artificial intelligence, machine learning, seems to be the 2024 theme. The reality is, is a lot of technologies have already adopted, whether it's AI or machine learning, into their into their solutions. You know, I think the whole Gen AI aspect is growing, and it's something that I think is going to benefit everybody in the industry as well. The unfortunate thing is, is that I think adversaries are going to be able to use these technologies as well. You know, whether it's to paint a better picture of an organization, maybe to customize some attack patterns, but I think it's something where we have to embrace the technology. We have to use it in our, I would say, in our toolkit, but we're very much cognizant of the fact is that adversaries are going to be using these, these tool sets as well to potentially target organizations within the energy sector.
Trevor Freeman 13:33
And are there specific things that you know, speaking as the local distribution company, specific things that our customers can do or should be aware of? What's the role of our customer when it comes to cybersecurity?
Jojo Maalouf 13:46
It's a very good question. I mean, from a from a customer's perspective, I think customers need to realize the importance of their information. So, I mean, the reality now is a lot of adversaries are targeting people directly because they want their information. Their information. Their information is valuable. So, I think as a customer, what they want to make sure they do is that they do what they can to protect their information. So, some very simple steps that they can do make sure you have a complex password that only you know, that's not easily guessable. The other thing is, you don't want to use that password across multiple systems. So, what's the best way for you to be able to manage all your passwords? Invest in a password manager. There are free solutions out there. There are other really good solutions that are at a fraction of a cost as well as that password. What you want to make sure you do is you have multi factor authentication attached to it. What that really means is it's a second level of authentication that's going to challenge you to make sure you are who you say you are. It could just be an application that's installed on your phone. Think those are really some really good ways that you know a customer can use to protect themselves. I think even investing in credit monitoring is really good because. Is the last thing you want to do is an adversary to target you, steal your information, then all of a sudden, are starting to open up accounts in your name, right? So credit monitoring is another really important one. So, I mean, I think those are some really basic ones, but I think that they can go a long way to protecting a customer from threats. There are some really good online resources that they can use. Public Safety Canada has their get cyber safe website that provides a lot of information for, you know, everyday residential people or customers, sorry, steps that they can take to protect themselves.
Trevor Freeman 15:33
And for our listeners that kind of are thinking like, Oh, I feel like I've heard that before. I think you're right. You have it is those basic steps that really can protect us. And just so that everybody knows this is a focus of us internally as well, all employees of Hydro Ottawa also have a focus on what can we as employees do in order to make sure we're protecting our systems, we're protecting our data, and all the things that JoJo mentioned when it comes to password integrity, conscious of protecting our data. We're focused on that on a day-to-day basis as well. Jojo, thanks very much for taking the time to talk us through this. It's something that is maybe a bit adjacent to the energy transition, but so important as we increasingly digitize our grid, digitize our systems, as I mentioned, add more data points. We can't sort of leave cybersecurity behind. So, I really appreciate you taking the time to join us today, as our listeners know, and as you know, we always end our interviews with a series of questions to our guests. So I will jump right into those. Jojo, what's a book that you've read that you think everybody should read?
Jojo Maalouf 16:39
Yeah, good question. I'll give you two books, especially within the context of cybersecurity. You know, we did briefly mention Stuxnet. A really good book is by Kim Zetter. It's called Zero Day, and it basically depicts what happened with Stuxnet. Really informative. It's actually really good read. It's not necessarily technical, but just goes to show kind of how cyber warfare was actually built. Another really good one is from Andy Greenberg. It's called sandworm, a new era of cyber war in the hunt for the Kremlin's most dangerous hackers. Another really good read as well. So, I think those are two books, I would say, in the cybersecurity context, that I think are really good reads.
Trevor Freeman 17:29
Nice. Same question. But for a movie or a show, is there a movie or show that you think everyone should have a look at?
Jojo Maalouf 17:36
I'm actually really into Yellowstone these days, right? So, I'm gonna give that props.
Trevor Freeman 17:41
Nice. That's a good one. If someone offered you a free round-trip flight anywhere in the world, where would you go?
Jojo Maalouf 17:48
Good question, I think right now where I am, I'd probably go anywhere, either in the Alps or in the Dolomites, to ski.
Trevor Freeman 17:56
That's awesome. And our last question, what is something about the energy sector or its future that you are particularly excited about?
Jojo Maalouf 18:04
To be honest with you, I What really interests me and what I'm really excited about is, think the evolution in change into we are now a technology company, And I think what we're where the energy sector is grow is, is moving towards, is really exciting. You know, I think over the years, it's been a very siloed approach to the way services are driven or given where I find now, its very technology focused, right? And I think that's very exciting times.
Trevor Freeman 18:39
Very cool. Well, JoJo, I really appreciate your time today, and you sharing your insight with us, and thanks for coming on the show.
Jojo Maalouf 18:46
Thank you, Trevor, it's great being here.
Trevor Freeman 18:50
Thanks for tuning in to another episode of The think energy podcast. Don't forget to subscribe wherever you listen to podcasts, and it would be great if you could leave us a review. It really helps to spread the word. As always, we would love to hear from you, whether it's feedback comments or an idea for a show or a guest. You can always reach us at think [email protected].
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Zijn er afleveringen die ontbreken?
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The energy transition is a big topic on thinkenergy. But what exactly is it? What does it mean globally, in Canada, and to you as an energy user? In this bite-sized episode, host Trevor Freeman unpacks the what, where, when, and how of the energy transition. From energy production and storage to how electrification is implemented in different communities. Listen in to learn about the nuances shaping the energy landscape, including the economic, political, and technological shifts driving change.
Related links
● Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
● Hydro Ottawa: https://hydroottawa.com/en
To subscribe using Apple Podcasts:
https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405
To subscribe using Spotify:
https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl
To subscribe on Libsyn:
http://thinkenergy.libsyn.com/
Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited
Follow along on Instagram: https://www.instagram.com/hydroottawa
Stay in the know on Facebook: https://www.facebook.com/HydroOttawa
Keep up with the posts on X: https://twitter.com/thinkenergypod
Transcript:
Trevor Freeman 00:00 Welcome to think energy, a podcast that dives into the fast, changing world of energy through conversations with industry leaders, innovators and people on the front lines of the energy transition. Join me, Trevor Freeman, as I explore the traditional, unconventional and up and coming facets of the energy industry. If you have any thoughts, feedback or ideas for topics we should cover, please reach out to us at [email protected]
Hi everyone and welcome back. Okay, so today is going to be a little bit different than normal. I mentioned in our first episode following the summer break that we'd be trying out a few new things, and this is one of them, we're going to periodically mix up the format and deliver kind of a shorter, bite sized episode. Every once in a while, the goal of these episodes will be to provide a little bit of an explainer or context setting information on a topic that either we reference and refer to often, but maybe haven't explicitly explained, or to maybe demystify some aspect of energy in the utility sector that can be overlooked or generally goes unseen from the outside. So for example, you know, what does that line item on my bill actually mean, or something like that? How we fill that shorter time slot may vary, but one of the formats will be just kind of me waxing on, hopefully poetically, hopefully not too mundane about the issue. I promise to keep it as short and succinct as I can think today is going to be probably on the longer side of that short and succinct window, but I will do my best. So what's on Trevor's mind for today? It shouldn't surprise you that it's the energy transition. Obviously, listeners of previous episodes will have heard me use that term probably in almost every episode since I took over the helm here at think energy. I think it's likely that if you're listening to this podcast, you've got a pretty good idea of what we mean by that, or a general sense, at least, but there is some nuance to it that I think is worth picking apart for a few minutes, and I always want to make sure that we are also welcoming to new people into the conversation who maybe don't know what that is, and so this would be kind of a good explainer for that.
So with that rather verbose intro, let us dive in. When we think about the energy transition, we probably mostly think of this ongoing shift to cleaner emissions free energy. So EVs over gas cars, heat pumps over gas furnaces, etcetera. That is definitely part of it. In fact, that's a major part of it. But like most things in life, it's never just as simple as that. The Energy Transition is a truly fundamental shift in our global relationship with energy, which includes not just what makes our cars go, but everything from how, where and when we generate energy, how, where and when we store and use energy, how we pay for the energy we use, how we finance and pay for energy projects and the systems that we need to do all the things I just mentioned, it will include a shift in what policies and regulatory guidelines and barriers we put in place to protect the public, but that also encourage change that we want to see happen to allow for innovation and advancement. It isn't completely throwing out everything we have and starting from scratch, although some things will disappear, like coal fired electricity generation, for example, but in a lot of areas, it is building on what we've already got at a pace that we haven't seen before, at least in a very long time. And I think that's a key point here. One of the things that makes the energy transition a change worth noting is the pace of change that we will see. Things have never really been static in the world of energy, from that time when our earliest ancestors first sparked that fire, this is the poetic part that I mentioned earlier, our relationship to energy has never really stood still. But other than a few significant events, the upward trend in sophistication and growth and scope has been fairly linear, gradual, one step after the other, etcetera. It's those exceptions, though, those things that are different from that gradual, linear growth that probably most closely resemble this period of change that has started that we're calling the energy transition. Take the Industrial Revolution, for example. For decades and centuries prior, there had been gradual improvements in how we got around or how we worked the fields. Let's say, you know, first by hand, then with tools, maybe a better plow came along, and we started using a horse or an oxen to pull that plow, et cetera. Then along comes the steam engine, and all of a sudden, things take off like never before. It wasn't just a matter of swapping out a horse for an engine. It may have started there, but entire economies and aspects of society changed or sprang up where they didn't exist before one change rolls into another and another in quick succession, and before too long, things that couldn't be imagined only decades before are suddenly a reality. To a degree, that's what we're looking at today with the energy transition. How far that change goes remains to be seen, but it's pretty clear that we have begun one of those disruptive periods of change that will be looked back on as a major turning point. So yes, the energy transition is about shifting away from greenhouse gas emitting fossil fuels, coal, oil, natural gas, etcetera, to renewable, non-emitting energy sources, solar, wind, hydro, nuclear, etcetera. But it's also so much more. The World Energy Council Secretary General and CEO Angela Wilkinson put it best when she said, we're actually looking not at one energy transition, but multiple transitions plural, because there are many diverse pathways to a sustainable energy future. So, there is the aforementioned shift away from fossil fuels for space, water, heating and transportation. A very large portion of that fuel switch will be to electricity, which means we also need to decarbonize how we produce electricity. Phase out coal, nearly all-natural gas, the remaining diesel generation in favor of non-emitting energy sources that I just mentioned. We will also see more distributed energy resources, so things like small scale solar and battery storage and more programs like demand response to manage when we use energy. And there are also other items that I highlighted at the beginning, our financial mechanisms, our regulatory and policy framework, all the interconnected pieces that go along with this. Now, if you'll permit me just a couple more minutes, I do want to touch on a few more aspects of this. The first is, why? Why is this transition happening? One major, overwhelming driver, of course, is the climate crisis. This isn't the episode to fully pick that apart and define it, but suffice to say, climate change is and will continue to be, a signature global crisis of this century, and it is driven primarily by fossil fuel usage, the energy transition and all its various aspects and parts, is a big part of the strategy to slow and stop Climate change and to limit its impacts to what is already baked in. But other things are driving this too. As we continue to digitize our lives, another major disruptive change that probably is worth its own conversation, and as tools like AI evolve, our need for energy is growing faster than ever. We can't meet those needs with the business-as-usual approach. The energy transition helps us deal with this rising demand, regardless of the reason, whether it's for electrification or large, dense data centers that are needed to run things like AI. There are also considerations like energy security and the benefits of decentralizing at least some of our energy sources. And finally, air quality considerations are a major push to reduce harmful emissions and replace that energy with clean, non emitting sources. Listeners in Ontario who are say around my tenure as kind of that oldest millennial age group will remember smog days in Ontario, which no longer exists, mostly because we moved away from coal fired generation, a bit over a decade ago. There are other parts of the world that still see really poor air quality, and shifting away from fossil fuel combustion will go a long, long way to addressing that. Now, the energy transition is not all sunshine and grassy meadows. It is a hard journey with challenges and obstacles to overcome. To start with, time is tight, and that is an understatement. We lost our chance, which could have started as early as 50 years ago, for this to be a slow and easy process, we need to move fast. Our climate is changing rapidly around us, and we are not on track to reduce emissions at the pace we need to. We haven't been keeping up with past targets and goals for reductions, and so we really need to pick up the pace. And like I mentioned earlier, even without climate change, our need for energy is growing at an exponential pace. In Canada, we're fortunate in that we have a strong foundation with a relatively decarbonized grid already, so about 80% carbon free nationally, and a diverse mix of hydro, nuclear and renewables like wind and solar. But it's still going to take quite a lot of effort to decarbonize that remaining 20% at a time when, as I keep mentioning, demand is increasing rapidly. In Ontario, our electricity system operator, the IESO, just updated their future demand projections to show that provincial demand will be 75% more or less higher by 2050 than it is today. This means we also need to invest in our grid infrastructure to ensure it can handle the increased load, as well as utilizing things like decentralized generation and storage to ensure we don't over build not to mention making sure we can handle more extreme weather. Just to give you a sense of what all that means, I'll remind you of an episode we did a few months ago with Jenna Gillis, Hydro, Ottawa's manager of distribution system integration, about our grid modernization roadmap, which is a 10-year plan to modernize our grid to make sure it can support. Support the kinds of things we're talking about here today. And I encourage you to go back and have a listen to that if you haven't already. To zoom out a bit, the energy transition is also very political as any major disrupter in society would be. There are differing viewpoints on the tools and tactics, the carrots and sticks, if you will, with which to enable change, differing viewpoints about the pace of change that we should be aiming for, and differing viewpoints even about where we ultimately end up when it comes to energy, and that is true within each jurisdiction, so within Ontario and within Canada and between jurisdictions at a more geopolitical level. So, to find alignment to make progress in these areas, these are not easy tasks. Have a listen to my earlier episode with Nicholas Rivers from the University of Ottawa for more thoughts on that and on the role that governments and policy makers can and should be playing. Now, as urgent as the need for change is, as exciting as the benefits might be, and as appealing as the vision for a smart, clean, connected energy future can appear, we can't just plow ahead without also considering the consequences and impacts of our choices. The energy transition will be disruptive, and there are a lot of good things about that, but let's not forget the root of that word, disruption, disturbance, things we know today, systems we have today will be upended, will need to change and adapt and quickly, and there are people who rely on those systems. In Canada, we have an entire industry, a substantial portion of our economy, that is associated with fossil fuel extraction and processing, and that's just one example for the transition to work and to actually move forward, it has to be fair and equitable and just for everyone. People and communities whose livelihoods are going to be upended need to be supported. The energy transition is also not free. Another massive understatement. All this change that I've been talking about here costs a lot of money. For Canada to reach net zero by 2050 it could require an estimated $2 trillion in investment. Now there are a lot of benefits to that, absolutely. I'm not saying that's not a worthwhile investment, but it's worth thinking about. So, we already have affordability challenges for many of our neighbors. We have institutions like healthcare, education and housing struggling to hold up under the pressure of the pandemic that we just experienced, inflation, supply chain issues, underfunding, all these different things. This transition has to happen in a way that, again, allows everyone to benefit and participate in it, regardless of their income levels, in a way that doesn't cause those other institutions to crack and crumble.
You'll notice I'm not talking any specific solutions to this, and I guess that's the benefit of sitting in the host chair. I get to bring other smart people on to talk about that. But I do want to highlight that in this little talk here. Going back to the World Energy Council that I mentioned earlier, they also note the concept of the energy quadrilemma. So as in more than a dilemma, a quadrilemma. What they mean by that is that the transition needs to be just, so ensure fairness for everyone through the process needs to be orderly, so making sure that we approach things in a structured and efficient manner. It needs to be inclusive, so ensuring that everyone has an equal voice in the decision-making process, and it needs to be equitable, making sure that everyone has access to affordable, reliable and clean energy. It's worth noting here that our current system doesn't yet provide this. In my previous episode with Gemma Pinchin from Quest Canada, we talked about the number of rural and remote Canadians relying on diesel generators, for example, for their energy needs, because they're not connected to a grid and they don't enjoy all the benefits that come with that not everyone has the same access to energy across the country today, and that is its own challenge that needs to be solved as we go through this energy transition.
So, as we get close to wrapping this up, let's talk about the how, what will enable us to realize this transition that we've been talking about. To start with, we need to scale up. We have heat pumps, EVs, renewable generation and battery storage today, those are major pieces in the energy transition, but we need more can we need it faster, and most of all, we need it cheaper. We've seen this drop in costs for things like solar already. If you look at the cost of solar from, you know, let's say 15, 10, five years ago to now, it's dropped precipitously. But we need that across all aspects of the transition. And this happens naturally in some cases, but we also need to speed it along with both policy and market forces. So the more demand for heat pumps, the more get made, the cheaper it is to make them. We need public awareness. We need to collectively recognize the importance and urgency for action so that we can make decisions whether that's what vehicle that. Or what project to tackle in our homes, or what we demand of our political representation that will drive us in the right direction. On that note, we need clear and consistent policy from all levels of government that will support and encourage the energy transition, and we need the appropriate levels of investment from our various levels of government to make this transition possible, Again, listen to my conversation with Nicholas rivers for more thoughts on what that might look like. And we need leadership, leadership from our governments, but we also need to look at ourselves as how can we show leadership Canada and Canadians can punch above our weight class, so to speak, by setting an example for others to follow, and by developing policies, programs and technologies, even to serve and guide others. So, to wrap it up, as I come to a close here, the energy transition is a little bit bigger than just fuel switching. It definitely is that, but it's more. It's a long, tough road, but we're on it no matter what it started, and it will continue, and it's also full of exciting possibilities and opportunities.
Now, I hope this summary wasn't too vague. That was, it was meant to be high level, and again, I'm going to play the host card here and point to past and future episodes to dive deeper into specific aspects of this. But what I will say is that I'd love to hear from you. If you have thoughts about what we cover on the show, what we're not covering that you think we should be reach out to us. [email protected], I'd love to hear from you. Love to get your thoughts on this. Feel free to let us know what you think about this kind of format. If this works for you and you want to see kind of more of these explainers. Great. That's awesome. If you want to reach out to us and say, I think that was maybe just a little bit too much, Trevor, I get it. That's okay. I won't be offended or too offended. Now, I normally wrap up my episodes with a series of questions for my guests. Since I don't have a guest today, I won't make you listen to me sharing all of my answers, but I will leave you with a book recommendation. And I have to be honest here, I'm taking a rather dangerous step of recommending a book that I haven't actually read yet, but it is next on my list when I finish what I'm reading now, and it came highly recommended to me, and I'm really excited to read it. It's a book called, What if we get it right by Ayanna Elizabeth Johnson. It's a collection of essays and poetry and conversations that really gives some optimism about what could be when it comes to climate change and the energy transition, it is an exercise in not letting the sometimes-disheartening aspects of the climate crisis keep us from dreaming about the possible and to have hope and faith in the future that we can solve these challenges, we can realize the benefits of this energy transition that we talk about and that we know are possible. So, I'm really excited to read it soon, hopefully it lives up to my recommendation and the recommendation that was given to me for it when I wanted to let you know about it as well.
So thank you, as always, for joining. Thank you for letting me and the team here try out this different format. Definitely let us know what you think about it, and keep checking back in for more great conversations with great leaders in the energy world. I promise I will be bringing guests back onto the show. It won't just be me talking. There will be some great ones coming up. So, thanks very much, and check back next time.
Thanks for tuning in to another episode of The Think Energy podcast. Don't forget to subscribe wherever you listen to podcasts, and it would be great if you could leave us a review. It really helps to spread the word. As always, we would love to hear from you, whether it's feedback comments or an idea for a show or a guest. You can always reach us at [email protected]
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The climate crisis is a global challenge. But there isn’t a one-size-fits-all solution. While urban centres are driving discussions on electrification and policy, rural and remote communities, including many Indigenous areas, face distinct energy realities. Gemma Pinchin from QUEST Canada joins thinkenergy to share how these communities can engage in the energy transition equitably and sustainably. Listen to episode 143 to learn about the diverse approaches to decarbonization in different global contexts.
Related links
● QUEST Canada: https://questcanada.org/
● QUEST Canada Net Zero Communities Accelerator Program: https://questcanada.org/nca/
● QUEST Canada on X: https://twitter.com/questcanada
● QUEST Canada on YouTube: https://www.youtube.com/@QUESTtalks
● Gemma Pinchin on LinkedIn: https://www.linkedin.com/in/gemma-pinchin/
● Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
● Hydro Ottawa: https://hydroottawa.com/en
To subscribe using Apple Podcasts:
https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405
To subscribe using Spotify:
https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl
To subscribe on Libsyn:
http://thinkenergy.libsyn.com/
Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited
Follow along on Instagram: https://www.instagram.com/hydroottawa
Stay in the know on Facebook: https://www.facebook.com/HydroOttawa
Keep up with the posts on X: https://twitter.com/thinkenergypodTranscript
Trevor Freeman 00:07
Hi. Welcome to think energy, a podcast that dives into the fast, changing world of energy through conversations with industry leaders, innovators and people on the front lines of the energy transition. Join me, Trevor Freeman as I explore the traditional, unconventional and even up and coming facets of the energy industry. If you've got thoughts feedback or ideas for topics that we should cover, we'd love to hear from you. Please reach out to us at [email protected], everyone, welcome back. Climate change is truly a global issue, and that is true in really every sense of that word. I mean. Carbon emissions come from literally everywhere humans live in the world. Climate impacts are felt across the globe, with no regards to borders, and as a result, the ongoing energy transition, which is one of the main tools we're using to address the climate crisis, also needs to be global, unfortunately, and as I've talked about several times on this show and a bunch of different contexts, there's really no overarching global solution that can be applied everywhere. Of course, electrification is one of the main strategies in most cases, and that can be applied in all different parts of the world, but exactly how electrification is deployed, what technology is going to be used in, what specific use cases, what government policies are going to work. There is by no means a one size fits all approach to those questions. Local context is so important when it comes to the energy transition, and that's a big part about what today's conversation is about. I'm going to assume that, like me, most not all, but most listeners of this show live in or adjacent to or very near an urban center of some sort. I certainly do. I live in Ottawa, the capital of Canada, as such, when we talk about the various technologies or policies or approaches, we probably do so with an urban lens. The things that we're thinking of when we're talking about this stuff is in that kind of urban context. But that isn't everybody's reality. Rural and remote communities have a very different relationship with energy than urban centers in Canada, at least, there are over 280 communities which are home to around 200,000 people who aren't connected to the broader electrical or natural gas grid. The process of decarbonization represents unique challenges for these communities and for these Canadians who get their energy in a very different way from the rest of us. And another aspect of this is that there are also often overlaps between what I'm referring to here as rural and remote communities and indigenous communities, and proper, meaningful engagement with indigenous communities is an extremely important step in making sure that the energy transition is equitable and just for everyone, not to mention as the original stewards of the land most of us live on, we can learn a lot from indigenous communities about how we can exist on this land in a way that is not detrimental to the land and to our own health and well-being. To that end, I'm really excited today to have Gemma Pinchin from Quest Canada on the show to help us pull this apart a little bit and understand this context a bit better. Gemma is a senior lead of research and projects at Quest, and is responsible for the motivating Net Zero action and rural and remote communities research project. Gemma Pinchin, welcome to the show.
Gemma Pinchin 03:42
Thank you so much for having me.
Trevor Freeman 03:44
So why don't we start Gemma by having you tell us a little bit about yourself and how you came to be working in the role you're in, and also what quest Canada does.
Gemma Pinchin 03:54
Sure. Yeah. So I come from a background in research and policy and kind of like a number of areas. Most recently, I was working with the IESO. I was working on their indigenous relations team, really, in indigenous energy planning and capacity building. So, I have a master's in globalization and international development, and a bachelor's in history. So, a bit of a varied background. I've sort of worked in a bunch of roles, but I've always sort of had an interest in the climate crisis and how communities are really facing that and dealing with that. So, I joined quest in early 2023 and I was really drawn to their mission. It was really inspiring for me. So, the quest is a national charity that focuses on helping communities on their pathway towards net zero. So, they've been around since 2007 and they facilitate connections, empower community champions and advise decision makers. So, we really, we develop tools and resources and convene a variety of working. Groups and also provide advice to decision makers. So, Quest's mission, the one that I was inspired by, is to encourage, assist and enable communities to contribute to Canada's net zero goals.
Trevor Freeman 05:13
And your particular focus, if I'm not mistaken, is on sort of rural and remote communities. How did you, why is that your focus? How did you end up there?
Gemma Pinchin 05:21
Yeah, so through Quests projects, particularly the net zero community accelerator, which works with communities to the end goal is to create community energy and emissions plan we saw, and also through policy work and those kinds of pieces, we saw that there was the net zero transition is sort of chugging along, but there's kind of been a gap. The transition tends to focus more on the urban context. You know, urban population centers, the big cities, Toronto, Montreal, Vancouver, those kinds of places and that we saw as leaving out a really big chunk of Canadians. I think the statistic off the top of my head is 1/5 of Canadians live in rural and remote places. So, it's not a small statistic. So, we wanted to make sure that as the net zero transition was moving along and progressing that this large group of Canadians weren't forgotten about and the net zero transition is going to rely, and has been relying on rural land, rural populations, you know, to house Renewable Energy for food production as well as carbon sequestration. So, leaving this big group of people out is just kind of inconceivable, I guess. And what quests saw was that this was happening. So, we started this research project to sort of make sure that those voices were being heard and considered as Canada moves through the net zero transition?
Trevor Freeman 07:03
Great. Yeah. I mean, it's, it's one of the reasons why I'm excited to have you on the show today is to talk about that. And as I mentioned in the intro, even this conversation that I often have on on this show tends to focus more on those kinds of urban centers, or features of the energy transition that are more often found in urban centers. How does the traditional grid interact with our customers, things like that? So, I'm excited for this, for this conversation today, I think it'd be helpful before we really dive into it, to define what is a rural and remote community. So maybe let's start with that. What do you consider a rural and remote community and maybe go into what is unique about their energy needs and priorities compared to those in the urban centers.
Gemma Pinchin 07:49
So, my research will, I've completed a literature review, and then I'll be going on and doing work in communities, work with 15 communities. So, I kind of, at the beginning, I was trying to figure out how to define rural, because it's going to be, or it is currently across Canada research project. So, I was trying to figure out if there is a, you know, standardized definition. But it turned out that every single province had a different province and territory has a different definition of rural or remote, and even stats can in order to be considered a rural community, you have to be under 1000 people. But that felt a little bit too small. When I moved to Canada, I grew up in a rural community that had a population of 3000 and it felt very, very rural. So, I felt that was going to be a bit of a barrier for a lot of rural communities, not all rural communities, but, you know, rural communities have varying different population amounts, and then the population for the remote cities for example, like white horse or Yellowknife. They're considered remote due to how far away they are from everything else, but they have quite large population bases for the territories. So, for the sake of my research, we decided on a population cap of 30,000 which is quite large, but we wanted to be able to include those remote cities if they were willing to be a part of the research. And then I really decided that rural communities were in were best placed to sort of define whether they considered themselves rural. I live in, I live outside of Toronto, so I'm not currently live in a place where I would consider it rural, and I think communities themselves are in the best place to define themselves as rural. So that's kind of, it's a little bit vague, but that's kind of what, what we ended up going with. And then in terms of needs and priorities of these communities. Compared to urban centers, a big one is getting energy to communities, particularly remote communities. A lot of remote communities are reliant on diesel or fossil fuels, still, because getting in Ontario, the grid is fairly clean, but some communities just do not have access to it because they're so far away and so remote. So transportation to rural communities is probably one of the biggest differences, I guess. And then the types of emissions are also very, very different. So urban centers, it tends to be, you know, buildings and like cars and things like that. Whereas for rural centers, there's not as many buildings, obviously. So they have transportation to and from is a really big one, and then from the big sectors, so agriculture, mining, those kinds of pieces. Yeah, those are kind of the biggest differences, I would say.
Trevor Freeman 10:58
And as all the examples you gave were kind of in the Canadian context, and that's going to be the basis of going to be the basis of most of our conversation today, but I do know that you did spend some time looking at the international context, and obviously rural and remote living is not a uniquely Canadian thing. Of course. What did you learn through your kind of literature review on energy challenges internationally?
Gemma Pinchin 11:21
Yeah, so for this research, I hoped to sort of just focus on the Canadian context when I just started out, but there wasn't as much readily available literature I would be able to base an entire literature review on. So, while this is sort of a great justification for my ongoing research to be able to do a literature review. It was a little bit frustrating, so I decided to open it up to the usual comparator countries, so the UK, the US, Australia, and then Europe more broadly. And I found that the energy challenges and opportunities, I found that they were quite similar, like, even in the UK. I grew up in the UK, so I'm pretty aware of the sort of differences geographically between Canada and the UK, but everything's much closer together. But still, there is still this, like, big rural, urban divide, and there's still, like, remote communities in the UK, even though that they're not Canada remote, but you know they're still, they're still quite remote when you sort of apply a UK context to it, the biggest challenges and opportunities that I saw was that there needs to be a real consideration for rural needs and not just apply the same lens as urban needs onto that obviously, though we need to use rural space for renewable energies that's sort of across the board, is going to be something that everybody needs, and the costs of the net zero transition to be a barrier for rural communities. So, something I found a little bit interesting that I hadn't considered before was that for diesel dependent communities, that there was such a high cost associated with diesel fuel that there wasn't any extra money left over to fund the net zero transition. So it was kind of, I'd never really considered it that way, that you're spending all this money on this fuel and that's kind of eating up all of your energy costs. There's nothing left over to be able to fund this transition, and that there's this trust in diesel, because it's been what's been working for however long, for like a small, tiny community in Australia or Canada or the US or wherever. You know, it's kind of nerve wracking to give up that piece that's been working for years and years and years and take a risk on this new technology that might not be as effective in in their perception as how diesel has been.
Trevor Freeman 13:57
Yeah, I mean, that's interesting in that I see a lot of parallels between that context and other contexts, including the urban context of we are comfortable with what we know. We are comfortable with the things that we have seen working and experienced working to get us to work and back, or get the kids to school, or heat our homes Exactly. And as soon as someone starts talking about this new thing that we don't really know that that makes us a bit nervous. So, it's interesting that that that applies regardless of where you are. What are some you know, for a lot of our listeners, I think are probably more familiar with the urban context, what are some misconceptions that you have heard or that you've come across when it comes to the energy needs and capabilities of rural and remote communities.
Gemma Pinchin 14:48
So, I think there's this idea that a one size fits all solution for every community, and that solutions that work in urban centers will work in rural centers, and that. Just not, not the case. For example, something obvious like transportation, my literature review highlighted that within urban centers, the most sustainable option would obviously be public transport. But if you apply that same lens to a rural community, you know, cars are bad, and we shouldn't be using them rural communities. It's almost impossible to be sustainable in net zero because they don't have the public transport option. So in that context, looking at it with a different lens, looking at it with a rural lens, you would look at sort of like consolidating car trips or making sure that services like health care and groceries and you know, the things that we take for granted in urban centers, making sure those are close like they're kept in communities, like a lot of services are kind of moving out of rural communities. And that doesn't necessarily seem like a net zero issue, but when people in those communities have to drive like, three times as long to get to their doctor, that's a huge, you know, emissions issue, you know. And it's just, it was an interesting look at the way that we're even myself, before I was doing this, I was like, well, cars are bad, like, you know, like gas cars aren't great for emissions. But the reality is, for rural communities, they need this transportation that there's no there's no other way for them to get around, and it would be incredibly isolating, and you can't function as a society if you're just stuck in your house, you know. So having that different lens and looking at it in a different context. I think that's really, really important as we move rural communities through this net zero transition.
Trevor Freeman 16:51
Yeah, it highlights a point that I know has been made here before, of the energy transition, regardless of where you are, requires a holistic approach. It requires some pretty nuanced thinking, and I think you're highlighting a really great example of that, of it's not just a piece of technology or it's not just a program that's going to resolve this problem for us, there are sort of cascading impacts of this, and primary health care provider shortage in rural communities is directly correlated to higher emissions in those communities and like, that's an interesting picture to paint and something that's important for us to remember. So, you mentioned this earlier, kind of the stats around how many people actually live-in rural communities, I think you said one in 20. That's over 200,000 people that are kind of not connected to, or this is a different stat I'm pulling here. Sorry. This is the number of people not connected to sort of the traditional electricity grid or to the natural gas grid here in Ontario. Talk us through a little bit more you mentioned, kind of the reliance on diesel in those communities. Talk us through sort of the unique challenges when you're not connected to the electricity grid. You don't have that transmission line coming into your community. What is the role that those traditional fuel sources, like diesel, for example, play in those communities?
Gemma Pinchin 18:12
Well, in those communities that aren't connected to, you know, natural gas or the electricity grid, like diesel used to be their only option. You know, modern life, we need electricity power like we need to power modern life. You can't have a modern existence without some form of power. So, you know, diesel, they are completely reliant on diesel. The ones that aren't connected. I mean, it's frustrating, because these communities do tend to be quite far away from the power grid infrastructure. So it's usually considered economically non-viable to connect those remote communities to the provincial power grids, because these communities are also very small. So, it's a small number of people that you would have to spend all this money for the infrastructure to get, you know, the power lines to them, and Canada, Ontario, Canada, both of them are very big, so there's many communities that exist quite far away from power lines or existing grid infrastructure. So, yeah. So yeah, diesel just, it's kind of been their only option for power to have a modern, modern existence, up until, I would say now, well, recently.
Trevor Freeman 19:27
Yeah, that's a great lead into kind of the next part of this is what comes next, if we're, if we're trying to get off of diesel, for example, for power generation, if, sort of the economics and the feasibility of bringing the traditional power grid to remote communities isn't really feasible. What role do other technologies play? And I'm thinking of obviously, like on site, renewable generation or storage, like, what's the option for these communities?
Gemma Pinchin 19:54
So that would kind of be entirely dependent on each community’s context, I guess what renewable energy would work there. So, on site, renewable energy is obviously one of the better solutions for diesel dependent communities. But what works in one community might not work in another community. So, you know, solar might work really well. You obviously have to have the right amount of sunlight, but then maybe less so in Ontario, but like, tidal energy for a coastal community might work better, you know? So, it's kind of dependent, and that's a big thing that came out of this research, is that there's not going to be a one size fits all. We can't just say all diesel dependent communities are now having a solar micro grid, and that's what's going to happen. Like you can't do that, but I do know of from my previous life working with indigenous energy planning and energy capacity in Ontario, there are some really cool examples of communities that were slash, are diesel dependent, that have implemented solar micro grids or are implementing, I don't know where, where they're at now, but as a way to get off diesel. And it is, there were some really cool projects that I got to kind of have a tiny little part of it was just a really interesting project to lessen their reliance on diesel.
Trevor Freeman 21:19
So you mentioned indigenous communities, and obviously, when we're talking about rural and remote communities, a lot of those are indigenous communities, or have a higher amount of indigenous population. Talk through the importance of indigenous engagement when it comes to planning and implementing projects like renewable energy projects, that's like a whole extra layer of complexity to some of this. Tell us a little bit about that space.
Gemma Pinchin 21:50
Yeah, so any project that touches indigenous land needs to have robust indigenous engagement. It's, it's their land. They need to, need to be engaged and listened to. It's really an issue of decolonization and decolonizing the energy grid, because it's returning that power that should have remained with them all the time. It's returning that to indigenous communities. And I think it's really important from a culturally obviously, to protect indigenous cultural sites and practices, but also from like a protection of the land. I think the statistic is that 80% of all biodiversity is currently protected by indigenous peoples globally. So, the number is huge. And so, if we're going to be doing any sort of work that's potentially disrupting some sort of biodiversity or anything like that. I think having those voices included is really, really important as we try to fight the climate crisis and any engagement with indigenous people and needs to be really robust, like it actually has to go somewhere. You can't just engage with indigenous people and then just go and do whatever you want. You've got to listen and act on what you're hearing. It's important for decolonization and reconciliation and biodiversity and indigenous culture as well.
Trevor Freeman 23:13
I mean, I think it's just highlighting what engagement actually is and what it isn't. And engagement is not going in and doing a really slick presentation on here's the solution, here's what we're going to implement. It's starting the conversation before the solution is developed, and saying, what is the context within which we're working? What are, what is this community bringing in terms of knowledge and experience? And so how can that local knowledge and expertise be sort of integrated into the decision making and really leveraged to identify appropriate solutions? I mean, you talk about that stat of how much of our protected biodiversity is really on indigenous land or indigenous controlled land, there's no question that there's a knowledge and an expertise there that can be leveraged for this talk us through what that looks like in terms of a strategy for resolving some of these energy challenges.
Gemma Pinchin 24:10
Yeah from my research, this could be indigenous communities or non-Indigenous communities. It kind of counts for everything. What I really found was that there was this push to do sort of a top down, bottom-up approach at the same time. So, the local community was really needed to implement the local context like I've been saying, No, there's no one size fits all, so understanding how to implement these solutions locally needs to come from the local context. But at the same time, we do need a national strategy that has the flexibility in order to provide that sort of like umbrella guidance for what what the local context kind of like. Needs to be achieving, but having that flexibility and that openness to allow local communities to figure out what works best for them in that context. And I don't, I don't really know what that that looks like beyond like that vague framework, but I think empowering local communities to have the, you know, the ability to tailor the solutions to their community is really, really important, because we cannot have a one size fits all solution, but we do need that sort of national guidance, otherwise there won't be that empowerment like that. There needs to be some sort of overarching body or government or whatever that looks like to provide that power to communities, because usually they're small communities, they can't just act and go off roguely on their own. So yeah, so really, that top down, bottom-up approach is really important.
Trevor Freeman 25:54
Is this also an opportunity, is the engagement process when it comes to resolving energy challenges, an opportunity for economic growth. For sort of, is it like a vehicle for that? Is it a vehicle for job creation? For example, in these communities?
Gemma Pinchin 26:14
Do you mean engagement in itself, or just the net zero transition?
Trevor Freeman 26:19
I mean, I think both. Yeah, it's like the engagement process and then the implementation and the solutioning process as well.
Gemma Pinchin 26:25
Yeah. So, I definitely think both would be an opportunity for job creation engagement. There would need to be sort of a community contact, which I sort of foresee being a funded role, funded by who? I'm not sure, but having, having that as a, you know, a paid position, I think would be, is really important as well, to bring funds into the community, to really solidify that. You know, energy companies, or whoever's doing the engagement, they're committed to community, building up the community, and then in terms of economic growth from the energy transition, I think this is a huge opportunity for job creation in rural, remote and indigenous communities. I think a key piece of that, though, is that there needs to be training programs for not because, not only do we need to build, you know, these renewable energy structures, we also need to be able to upkeep and maintain them as we're going along. So, you know, once the solar farm, or whatever it is, is built, there needs to be training for communities to be able to provide maintenance to these structures. But and even from a like on a smaller scale, sort of heat pumps, or having people who usually work on furnaces to be trained on how a heat pump works, so they're able to sort of facilitate that net zero transition. On a smaller scale, there needs to be training provided in rural communities, because we're seeing now that like people are wanting to transition over to, say, heat pumps, but there's not anybody locally who has any expertise on what that what that means, or what that looks like, or how, how to install that. There's only the, you know, the furnace guy. There's not in these rural and remote communities and indigenous communities. There's not anybody providing the, I mean, there's, there's no one there that knows how to do it or how to train people on it. So, if we want to capitalize on job creation, then we need to train people in how to do this. There was also, in my literature review, like one of the things, one of the key things that was looked at was, sort of the carbon sequestration and agriculture. And in agriculture, there was this issue that came up where farmers are now expected to not only provide enough food to sustain our society, they're now also expected to have like a plan for carbon sequestration on their land, but without any training or support of what that looks like and how, how that would work with their farm. So making sure that these tactics that we have, we're training the people locally on how to undertake them and how to keep them going.
Trevor Freeman 29:33
it's interesting. I'm having this I don't know what the word is, let's call it flashback. So, I started my career actually working in international development. I worked in rural Zambia. Oh, cool on water and sanitation. And this conversation you and I are having right now mirrors that conversation. This is going back about almost 20 years now. Of the number of you know well-meaning international funders that came. Into rural Zambia or rural Africa or other parts, and bunked down boreholes and wells and pumps to provide clean water, and then walked away. And three months later, a small little part breaks on that pump, and there's no one around to fix it. Yep, you can't use it. There's no supply chain to provide that washer, that not it. It's the it's almost frustrating. I mean, it is frustrating, I shouldn't say almost frustrating that it seems like such a simple, a simple thing to make sure that solutions implemented are supported in the way that a piece of technology needs to be supported, if it's in downtown Toronto, it still needs to be supported out in the rural community as well. And exactly, who better to support it than the people that live there.
Gemma Pinchin 30:48
Exactly, it's also, it also saves money, because, yeah, you don't have to shuttle someone out from the Toronto's of the world into like, five hours. Five hours is minimum. But like, you know, like, five hours outside of the city to be able to work on these, you know, wind turbines or heat pumps or whatever, the technological solution is, building capacity within local communities is always, it's always going to be a benefit.
Trevor Freeman 31:16
I think that the positive thing is that there's a there's this understanding, I think, that we need capacity building across the board. When it comes to the energy transition, we don't have enough heat pump technicians, heat pump installers, people that know how to do solar and storage. So, we already need to solve this problem when it comes to training people, we just need to make sure that includes our rural and rural communities, our indigenous communities, all these things, exactly. So that brings us to an interesting next question, which is, what's the role of the government here in making sure that this energy transition also works for rural and remote communities?
Gemma Pinchin 31:57
Yes, I've touched on this a little bit, but I definitely think that getting back to my umbrella approach, having sort of policy frameworks that work to empower local decision making and local action, I think that's the role of the provincial and federal governments, is what I'm thinking of. And then funding, funding is a huge piece for rural, remote and indigenous communities. Like I said, there's just not any extra, like in my example earlier, about, you know, diesel generation having to pay all that money to get diesel into the community. There's nothing extra to fund any sort of renewable energy technology. So these funding programs are crucial for these small communities to be able to break away from what they've been doing. They're kind of currently just like floating around the status quo. And that's, that's where they're at having funding available is, is a really key part, really key role, sorry, that federal and provincial governments can play. And then I also think training existing, like we just spoke about, but also training specific for people that work in fossil fuel industries. I think if we were going to have a just transition, we can't just leave people who have been working their whole lives on I'm thinking more Alberta, but people who have been working on oil rigs their entire lives, or in the oil and gas industry their entire lives, and now we're saying we need to move away from that, so we can't just abandon those people. So, making sure there's some sort of like retraining programs or anything like that. I think is a really key role for governments to play.
Trevor Freeman 33:44
For anybody out there who's kind of keeping score here, that's another example of the need for holistic like well thought out process and programs. Is not just about plunking a piece of technology and it's about, as you say, exactly, what do we do with folks who are in industries that are declining as a result of the energy transition? Yeah, you mentioned the financial aspect of this and the role that the government can play, you know, in helping get over that initial capital cost burden. Is there a particular structure or approach? Do you think that would uniquely work for rural and remote communities, or is it kind of similar to incentive programs that work across the board no matter where you are?
Gemma Pinchin 34:31
So, I think grant programs are a really great way for rural and remote communities and indigenous communities to be able to access funding for the initial capital cost. And then in terms of structure, I think, something that I've heard a few times now is that making sure that the application, if we're doing sort of a grant structure that I was thinking, or anything that that needs, sort of like an application reporting. Requirements, making sure that those requirements are not so onerous that it deters communities from applying. So, if we're thinking of a tiny community that has one person working on, you know, climate and energy and 12 other things that are on their desk, it doesn't make sense for them to have this like, hugely onerous task of applying, and then if they get it, you know the reporting structure, it's sort of impossible, and it makes it inaccessible. I heard a story of a community who they had to hire and consultant in order to provide a piece of the information that was needed just for the application, that doesn't even guarantee that you're going to get the funding. So not only you might not get the funding, and then you'd be out however much money it took for you to hire that consultant. So that kind of huge the burdensome applications and reporting is not going to work for rural, remote and indigenous communities like the Toronto's can, like they have the money to be able to hire consultants to do those that work, and it doesn't really affect them. But if you have a tiny budget, and it's just you doing this work, having, you know, not having the capacity in house, and then having to pay someone for funding that you may not get, it's just going to prevent people from applying. So having that, yeah, just making sure that the structure is reflecting the realities that exist in rural, remote and indigenous communities, is really important.
Trevor Freeman 36:32
Yeah, and speaking from experience of having applied for funding programs, as well as administering programs Once we've received funding, and that's both in my kind of current life as well as in past life, it can be a really big lift. And obviously there's a role for due diligence and scrutiny and making sure funds are spent effectively. But if it's a barrier for some segments of our society, that's a problem. The other thing I think I'd mention is, like the time it takes sometimes to learn about process apply for this funding. You know, those, those large, urban, sort of entities that have resources, can jump on this stuff really quick, and often by the times the smaller communities or smaller entities get around to it, the funding is all allocated and gone. And so I think protecting, protecting that in the process is pretty critical.
Gemma Pinchin 37:34
Yeah, and having, having specific funding streams that are only for rural and remote communities and indigenous communities, I think is really important as well.
Trevor Freeman 37:45
Yeah, absolutely. So, Gemma, it's, it's great that you have this, this approach and this, this view of of the challenge facing these communities. But obviously there's a lot of stakeholders involved that kind of need to adjust and align and figure this out. How do we make sure that those connections are happening, that all these different stakeholders, be it government or some of the technology or service providers as well as community members? How do we overcome that disconnect when it when it comes to this approach?
Gemma Pinchin 38:18
Yeah, so that's a huge, huge issue that I saw through this research and continue to see and my answer might be a bit fluffy bunny, but I really think that communication is a key thing. I don't think that all of I think the way that we're approaching it right now is very, very siloed, and everyone's kind of just doing their little part, making sure that we have communication between them, I think, is sort of the, the first, most basic step, you know, breaking down those silos and then having structures that support working together. So again, in that, maybe in that umbrella approach, having policies that support people working together, as opposed to having, you know, this, like competition, or, you know, this is my work, and I'm, I don't, I don't need to work with you, because it's not in my, like, exact purview, having, a structural system that makes sure that we're able to break down those silos, because we're not going to get anywhere if we don't. We need to make like we've been talking about, the holistic approach. We need to make sure that all of the stakeholders, and like everybody, is really working on this.
Trevor Freeman 39:39
Yeah, absolutely. What do you think our next steps are? What do you think is the sort of the most critical next step to ensure that we are moving in this direction, that we're actually going to start to see some progress here?
Gemma Pinchin 39:50
So I think in terms of, I mean, for rural and indigenous communities, I definitely think we need more research like what I'm. Doing. I think these are voices that haven't necessarily been heard, and if we're going to have an energy transition, we need to include these voices. And I think the best way to do that is to sort of do research like mine and figure out what their needs are, and how we can how we can progress to that next step. There's, I mean, there's some amazing thinking, specifically of like indigenous organizations that are already doing great work in this, this space, like indigenous clean energy and the Center for Indigenous Environmental Research. So, they, they're already doing this, but just consolidating all of that, that and having people governments actually listen, I think is really, really important. I think, yeah, those voices just need to be heard and listened to. Otherwise, we're not going to get anywhere. It'll be, like you said, like we just putting in technology and then just kind of, like leaving it there, and that's not, it's not going to work. We're not going to get anywhere with that, that sort of approach. So, making sure, you know, local context is understood and local voices are heard.
Trevor Freeman 41:15
Yeah, well, as we kind of wrap our conversation here, I guess, thank you for the work you're doing, and for elevating those voices and making sure that we're pulling, we're pulling that front and center in the conversation of the energy transition. And so, thanks to you and to Quest.
41:31
Thank you.
Trevor Freeman 41:33
So, we always wrap our interviews with a series of questions just to learn a little bit more about you. So, we'll dive right into that. Okay, what is a book that you've read that you think everybody should read?
Gemma Pinchin 41:45
So, this is my, my favorite book. It's called The Secret Life of Addie LaRue by Victoria Schwab, or V Schwab, and its a, it just, it's a really, it's a novel, and it's a really beautiful look. It's kind of fantasy. There's like a fantasy element, but it's a look at human connection and what it means to be known, and those, those kinds of pieces. And it's really beautifully written. And I just really love it.
Trevor Freeman 42:15
What about a movie or a show that you think everyone should watch?
Gemma Pinchin 42:20
So, there's a French film. It's called Portrait of a Lady on fire, and it's really beautifully done. The sound editing, there's like, no, no. It sounds weird, but there's like no music in the backgrounds, really. But there's pieces where music is played, and it's really poignant, and it's a it's a love story between two women, and it's just, it's really, it's really gorgeous and heartbreaking and all of the things I love.
Trevor Freeman 42:49
Yeah, that sounds awesome. If someone was to offer you a free round-trip flight anywhere in the world, where would you go?
Gemma Pinchin 42:54
I'd go to Japan. That's where my fiancé and I are planning to take our honeymoon. So, we're kind of like looking into that and getting really excited about it. So that's where I would go.
Trevor Freeman 43:07
That's awesome. Who is someone that you admire?
Gemma Pinchin 43:09
My fiancé, she's just the strongest, she's kind. She's really practical, which is a really admirable quality, I think, for me, but also, you know, she's really empathetic, and, yeah, she's just a really magical person.
Trevor Freeman 43:29
Good answer. And to wrap it up, what is something about the energy sector or the energy transition that you are particularly excited about?
Gemma Pinchin 43:36
I'm really excited to see, sort of, the continued empowerment of local communities as we move through the energy transition, and how they're going to be able to move their communities through this climate crisis by looking at things you know, holistically the energy transition, but also, you know, biodiversity, nature based, carbon sequestration, and then also tying in sort of that holistic approach with, you know, healthcare and those pieces to better the community as a whole.
Trevor Freeman 44:09
Well, it'll be nice to as always as all parts of the sector. It's great to see success stories, and it'll be really great to see success stories in the space as well. So exactly, I'm also excited about that. Jeb, I thanks so much for your time today, and thanks for sharing your research with us. And like I said, elevating those voices, I really appreciate it.
Gemma Pinchin 44:29
Thank you for having me on.
Trevor Freeman 44:31
Thanks very much. Take care. Thanks for tuning in to another episode of the think energy podcast. Don't forget to subscribe. Wherever you listen to podcasts, and it would be great if you could leave us a review. It really helps to spread the word. As always, we would love to hear from you, whether it's feedback comments or an idea for a show or a guest. You can always reach us at [email protected]
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Who is impacted by energy? We all are. Regardless of our roles, whether we work in the industry or not, we all use energy in some form or another. And we use it everyday. So, when it comes to energy transition, industry leaders must consider the end user. In episode 142 of thinkenergy, Greg Guthridge and Nicholas Handcock of EY Global share how stakeholders and utilities can better understand the consumer energy experience—and, ultimately, how to develop more informed strategies to the energy transition.
Related links
EY Global: https://www.ey.com/en_gl
EY Global ecoEnergy Profile quiz: https://www.ey.com/en_gl/ecoenergy-profile
EY Global on X: https://twitter.com/EYnews
EY Global on YouTube: https://www.youtube.com/@ernstyoung
Greg Guthridge on LinkedIn: https://www.linkedin.com/in/gregguthridge/
Nicholas Handcock on LinkedIn: https://www.linkedin.com/in/nicholashandcock/
Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
Hydro Ottawa: https://hydroottawa.com/en
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Music. Hi. Welcome to think energy, a podcast that dives into the fast, changing world of energy through conversations with industry leaders, innovators and people on the front lines of the energy transition. Join me, Trevor Freeman, as I explore the traditional, unconventional and even up and coming facets of the energy industry. If you've got thoughts feedback or ideas for topics that we should cover, we'd love to hear from you. Please reach out to us at [email protected], Hi everyone. Welcome back. Something I try to do on this show is to make sure that we're looking at the energy transition from a number of different perspectives. So, we obviously touch on the technologies that will be part of that transition, whether that's heat pumps or EVs or some of the grid technology that utilities like hydro Ottawa are beginning to roll out to modernize our grid. We also look at the overall governance and policy structure that guides our you know, societal energy decisions, how we choose to go about using energy, making energy, etc., in our society, the role of the various stakeholders on the grid gets touched on understanding kind of who the players are. There's a bit of an education piece here of knowing who all the complex players are in this, in this kind of system. And one thing that we've touched on before that I think is really important to keep bringing to the forefront is the end users of energy. And frankly, that's all of us, no matter what other roles in the transition we might play. We're all end users. We all need to heat our homes and workplaces. We all need to move around in some manner. We need lights, we need to cook, we need to charge our devices. And we don't really want to have to worry about those things. We want that to be smooth and easy and how we as end users of energy are experiencing and interacting with and in some cases, taking a leadership role in the energy transition. That's really important, because we need all those things, and we want all those things to be smooth. It's important for our utility companies to understand and to take that into account when we're planning our and I'm speaking as a member of utility. Now, when we're planning our strategies and programs and products, we need to take into account, how does this impact our end users of energy? How are they going to experience this? So, my talk today is with Greg Guthridge and Nicholas Hancock of EY global. Greg is EY Global's powering utilities customer experience transformation leader and Nicholas leads EY research program that's called navigating the energy transition. Both of them ultimately help various stakeholders, including utilities, better understand consumer values, their preferences and their aspirations for their energy experience, which ideally will lead to more informed strategies and approaches to the energy transition for those decision makers, whether that's at the policy or the regulatory or the kind of utility implementation level. So, I'm really excited to talk to Greg and Nicholas today and hear their insight into the work that they've been doing. Greg and Nicholas, welcome to the show. Thanks, Trevor, great to be here. Thanks for the invitation to share our perspectives today. Sure. So, I always like to start getting to know a little bit from our guests of how they got into the energy space. And Greg not to kind of put you on the spot or embarrass you, but you've been named as one of consulting magazine's 25 consultants for excellence in energy, which is a rather lofty sounding title. I understand. You have several patents in the US for energy efficiency and demand management analytics. Tell us a little bit about your journey and how you came to be in the energy space.
Greg Guthridge 04:00
Yeah. Trevor, it was really interesting my journey. You know, it's, you can think of it a little bit as an accidental process here. I didn't leave college thinking that I would be a consumer person in the energy space. In fact, I also, I thought for a long time that utilities were kind of a boring and dusty part of the energy ecosystem. I wanted to be in marketing or in manufacturing, or someplace, you know, considerably more sexy. But what's interesting is, you know, what an amazing journey into what I believe is kind of the center of the universe. Now, you know, energy is everything for us, and I can't think of a more interesting and dynamic place to be at the moment as we think about how we're going to transition to a cleaner, safer, more secure energy system in the future. So, it's been, it's been fascinating to kind of make my way down this path, but I'm super happy to be right at the center of what I think is one of the most, most critical elements of our society and our economy moving forward.
Trevor Freeman 04:00
Absolutely and my goodness, if, if I ever meet that person who you know 20, 30, years into their career, is doing what they thought they would do at the end of college or university, I feel like I'd strike a gold mine. But now let's pivot over to EY global, and the work that EY does in the energy sector, specifically the role when it comes to the energy transition, tell us a little bit about what EY is doing in that space.
Greg Guthridge 05:39
Oh, Trevor, it's fascinating. EY has really taken a very progressive approach to helping our clients, a broad swath of clients, from industry to manufacturing to energy to utilities, you name it, across the spectrum. Really imagine you know how their capabilities; their value propositions and their customer experience need to evolve. Of course, I I represent the customer element of the EY practice in utilities and in resources, but we have experts that that can help with everything from infrastructure to generation to renewables, to audit and tax and financial services, and you name it. In the customer space, we're really laser focused on helping our clients think about and imagining. You know that if you think about it, the typical utility to date is, is the is the product of over 100 years’ worth of development. Most utilities were formed in the Edison era, many, many years ago, and they have a big challenge on their hands. They've got to find a way to kind of evolve not only their business and operating models, but also their regulatory and their customer experiences to really form fit to the future, and that EY is right at the center of offering a whole gamut of different capabilities across the spectrum, across their value proposition, to help them through that, that transition.
Trevor Freeman 07:15
Now you use the word customer, I assume you're talking about that end user of energy, that end user, of, you know, electricity, in the context of our conversation today is, do you differentiate between sort of that residential user, someone in their home and powering their appliances, versus, you know, medium, commercial business, versus those large, mammoth users at the data center level?
Greg Guthridge 07:39
Yeah, Trevor, I'm glad you brought up the word customer, because we use that word as kind of an overarching term. And let me maybe, if you don't mind, I'll, I'll dive in a little bit more on that, because customer is, is actually, you know, I'll use it on occasion, but it's actually a bit of an old-fashioned term, believe it or not, it's, we try to use the term consumer, or, even better, omni-Sumer, when we talk about the participants in the energy experience moving forward, and we're picking these words carefully, because customer kind of implies a one-way interaction. Consumer implies that you're dealing with a customer or a participant that's two way that's engaging, you know, in a much more active capacity. And then you get into omni-Sumer, which is the what we believe, really the consumer of the future. These are participants that are, you know, multi-channel, Multi Product, multi provider, a many to many kinds of experience. So, you'll hear me use them all interchangeably, but really, what we're trying to convey is that, you know, the good old days of somebody at the end of the value chain just receiving a bill for our energy that they take for granted is disappearing. Now, to your actual question, you know, around, you know, the different strata of consumers. We do think of it in terms of, there's residential customers, you know, the mass market, the people at home, and then we have a number of other sorts of major categories that that we think about. There are small and medium businesses, large, commercial and industrial. There's a category which we call mush, which is municipal and universities and schools and hospitals. And then there's a, you know, kind of new categories of consumers that are forming peer to peer, and prosumer, type of consumers that that are trading energy, you know, you know, they've got, they might have electric vehicles or solar or storage, and they're not just consuming electricity for their own benefit, they're actually selling it back into the grid or to others and becoming more of a business partner along the way. So, the takeaway here is that what used to be a passive one way. Customer experience is now leaning into a much more two way engaged and much more complex consumer experience between the energy provider and their and their participants.
Trevor Freeman 10:14
Yeah, and I don't want to paint the picture that this is unique to the energy space or the utility space, because so many different industries we hear about it all the time are being disrupted by changing technology, changing customer preferences. But I think it's really true in the utility space that as you described, the customer, or the consumer of even 20, 30, years ago, doesn't really exist anymore. Is fast becoming kind of out of date, and that whole landscape is changing drastically as we move forward. And so, all the things that we're going to talk about next are kind of in the context of we're looking forward, and we don't necessarily have a great model in the past to tell us, what is that relationship with a customer going to be 20 30, years down the road, because it's changing so rapidly,
Greg Guthridge 11:02
you betcha,
Trevor Freeman 11:04
just to throw one more one more variable at you, it's not just the different types of customers that a company like EY global is dealing with, because you work across the globe in many different jurisdictions, you're also dealing with different regional challenges when it comes to the energy transition. You know, energy typically is a at least partially or fully regulated sector. You're dealing with different regulatory bodies, different governments. Tell us how you approach that difference. And so obviously, as our listeners know, I'm sitting here in Ontario. Has got a pretty complex regulatory environment. How do you tailor your services or your advice to your customers or to your clients in those different areas?
Greg Guthridge 11:51
Yeah, fascinating question, Trevor, and you're absolutely right. The regulatory models, the products and services, even the consumer bases, they vary dramatically. You know, market by market, country by country, region by region. At EY, we take a kind of a two-pronged approach. The first is that, you know, there's more similarities than there are differences. When you kind of peel back the curtain and you look at the basics, and the basics are, we have to find a way to provide to help our utility clients provide the most effective, affordable and safe and secure, reliable energy. And from a consumer perspective, that really leans in on a couple of key pillars that don't vary anywhere that affordability, value based, cost effectiveness of operations, revenue growth and along the way. Let's make this as engaging as possible for consumers and employees, so the basic building blocks actually don't vary that much around the world. What does vary is whether you're regulated or not your products and services vast differences in the kinds of products and services that really resonate with consumers. And that doesn't just go for regional differences. It also goes for just variations in demographics and other, you know, social kind of variations that you see with consumers. And in that case, EY takes a very, you know, client centric approach. So, we take our building blocks that we believe are fairly universal, and then how we implement those in a particular region or with a particular utility, that becomes a much more unique and custom process, where we work really closely with the client to be as centric as possible in in thinking about for this particular utility in this particular market, what's going to make the best sense and what's your priority? So, it's a bit of a combination of trying to use standard building blocks, but then apply it in the most customized process imaginable.
Trevor Freeman 14:06
Yeah, and then, just speaking from experience, working at the sort of, you know, distribution utility level, right down, I guess you can say on the ground, with the customers. It's then our challenge at the utility to take that insight, to take that learning and figure out how to apply it or how to use it to support our specific customers, consumers, individually. So great, great to break it out like that. Okay, I want to ask you about EY's voices of the energy consumers initiative, and this is some research that you did and trying to help us understand who is out there engaging with energy, and what are they thinking. Trying to profile some of these individuals a little bit. It reminds me of that technology adoption curve that folks may be familiar with, and able to identify where they fall on that curve. So. Tell us about or give us an overview of that, of that initiative, and what you're trying to understand from that.
Greg Guthridge 15:07
Trevor, I'm going to start the response to this, and then I'm going to hand it over to Nicholas Hancock, who leads our research. To give a bit more of some color commentary on how we structured our research. But to start up with we really about four or five years ago, we started to really think about the supply and demand of the energy transition. And a lot of focus around the world is on the supply side, building the infrastructure, building in new renewable and green and sustainable sources, getting all of the technology to get cleaner power from one place to another, from an engineering perspective. And what we really started to realize is that as part of the energy transition, if you think about it, we're trying to do a generation of change in just a couple of decades. And on the demand side of this equation, we've got a bunch of very complex consumers, consumers that you know interact and behave irrationally with different behaviors. Some will be very excited about the energy transition. Others will be very reticent, and everything in between, and so in order for the energy transition to accelerate and to achieve the benefits that we're all looking for, we need to find a way to engage the consumer in ways which, frankly, are going to really push the envelope with consumers. So we started our research program, and Nicholas Hancock, who's on, uh, has been leading the charge. And I think Nick, if you don't mind, can you give us a quick overview on the global nature of the research and how we've approached it?
Nicholas Handcock 16:52
Yeah, absolutely. So we started our research program about three years ago, really trying to take a global view, mixing regions that are both, some of them really leading out there on the front edges of the energy transition. So, we've got countries, for example, like Sweden, that are, you know, kind of further down the path as well as, you know, North America, which is, I would say, a little bit more in the middle. And then we've got some countries that are maybe lagging or taking their own paths in the energy transition. We've included countries like China, Singapore. We included Indonesia last year. So really a global view of what are consumers kind of thinking in terms of how they approach the energy transition, what sort of products and services are they interested in, and what are the values and preferences that they bring to it when it comes to their energy providers, but also a broader ecosystem of providers that we see emerging out there, who are they really interested in turning to when it comes to advice, when it comes to learning about solutions, purchasing them, and even things like, for example, control over solutions in the home, which, when it comes to, you know, energy, flexibility in the future is really important. We've been exploring how do different consumers approach and feel about this. And so, what we did is we, develop a survey, we're entering our fourth year of doing that. Now we work with a third party to do those surveys online across the globe. So, it is sort of an independent third party that helps us to perform those and then we take those results back and take a look at what we see. And to your point, Trevor around, sort of the voices of the transition we've been looking at, how do some of those different groups break out? What are the different values of different aspects of those consumers out there? Because even sitting around the dinner table, I'm sure everybody can feel we don't all have the same opinions when it comes to energy, and even more so when it starts to come to things like changes to your home or changes to your vehicles. So that's really what we've been exploring for the last number of years.
Trevor Freeman 18:41
Yeah, great. So, you've identified five different, let's call them archetypes or types, you know, profiles, if you will. You call them your eco energy profiles. Can you walk us through each of the five and give us a little summary of you know who that person is, or who that individual is that fits within that profile?
Greg Guthridge 19:01
Sure. Trevor. You know what we did is, having looked at all these different markets, we found some pretty interesting similarities, and the percentages of the population that fit into these five categories, it varies quite significantly, market by market, country by country, geography by geography, but there is some there's a way for us to more simply think about a incredibly complex, fragmented, distributed customer base, residential mass market customer base, into what we think are really simply five different categories. And we the organization of these five categories. We've thought about them from a behavioral perspective, from a value from you know, what's their interests, and how do they plan to engage? And sort of in sequence here, I'll talk about the five, and I'll put them in the order of from most active to least active. I'll describe each of these. And the key thing here to keep in mind is that there's no wrong place to be as a residential customer. And you can actually flip around. You can move from one place to another almost overnight. So, it's quite a fluid approach here. But the first category is what we call the energy champions. They're the savvy customers. They're actually the customers that have been the first to move and the ones that we see in the news already. They're probably already using new energy products and services in their home. They might have solar on the roof. They could potentially have storage. They might already be using an electric vehicle. We make fun of this category a little bit. They're usually the ones that pre order their iPhone. They might already have a have a have an interest in the new Tesla truck or some other you know, device. They're absolutely the innovators. They're the early movers, and they're interested in spending time researching. They're going to pay attention to where their energy source is coming from, and they're going to be quite active. So those are the energy champions. The next category is what we call the energy enthusiasts, and this is actually the one that that we have to pay the most attention to. They're the fast followers. They're the energy conscious category. And when they when they observe what the champions are doing, and when they get a bit more comfortable and they start to move, they actually will influence the whole market. And as the enthusiasts maybe slightly a little more cautious, but they're also the fast followers, so once they can see the value proposition, once they're convinced that the technologies and capabilities are for real, then they're going to move. They may not pre order their iPhone, but they're probably pretty close in terms of thinking about how they're going to advance into the energy market. The next category is the novice category, or the agnostics. And what's interesting about these this category is this segment of customers or consumers. They they're actually, you know, pretty passive. They can see the value proposition. They can see that there's, there's a lot of people taking interest in it, but for a number of different reasons, they're not moving. They're very novice, they're very they're very agnostic, and it's because they're starting to think about other things, like, well, all right, I can see that I can save money, or I can do something that will improve the environment, but it's just going to take too much time, or I have other priorities or whatever. So as a as an industry, we need to find a way to kind of activate and excite. We need to make it as effortless and frictionless as possible for this category of consumers to move, and they will move, and they will do things, but they're, they're just influenced by a whole lot of other variables that, that you know, that that they believe, are a higher priority. The fourth category is what we call the bystanders, or the skeptics, and they are the ones that are a little bit they're not, they're a bit mistrusting, frankly, of the messaging around the energy transition, around sustainability or environmental and they're probably going to take a fairly skeptic approach to is this for real? Is it really going to provide me benefit? Is it really going to, you know, advance my personal capabilities? And so, what's interesting about this group is they're, they're actually very interested in new energy products and services, but for different reasons. So, they're going to want, you know, more control. They're going to want, maybe, off grid capabilities. And so, they, they're actually as interested as the others, but the way you approach them is going to be very, very different. And the final category are the allies. And this is a, you know, energy is a household necessity. And this category is very dependent. There they might have, you know, income challenges. They might have other challenges that that that we have to look after. It is a critical household service that we provide, and we need to make sure that we look after, you know, the low income, the vulnerable, the medical dependencies that you find in the allies or the dependent category. So, the range of consumers across these five will vary. We've got a great little quiz that you can take out there on ey.com or you can go out and answer some questions, and it'll tell you which kind of consumer you are today. But it's yeah, we see that most consumers will fit into one of these five categories and then move from there, depending on what's happening in their life. Experiences.
Trevor Freeman 25:02
I agree. I'm glad you brought up that quiz, because I know I spent a bit of time going through it and just reading the descriptions. I was pretty sure I knew where I fit in that, and the quiz kind of made me realize, yeah, it can change from time to time. It can change from answer to answer, and depending on what it is. So, it's interesting. And for our listeners, if you have a chance, check it out. You can just, I don't know, Google EY eco energy profiles, and it'll come up, I'm sure. Thanks for explaining that, Greg. And my next question is, why? Why does it help us to have these profiles in mind as we approach the energy transition as the utility industry, as energy providers out there in the sector?
Greg Guthridge 25:44
Oh, good question. Trevor, yeah. What's the point of all of this? Why? What are we trying to do? And here's the thing, we can't approach the consumer base as one homogenous group of people. That's insane, if you think about it. No other industry would do that there that you have, we have to target our messaging, our value propositions, even our customer interaction channels, so that we can appeal to the lifestyles and the interests and the behaviors and the overall approach for each of these different customers. So, a spray and pray one size all approach won't work. What we need to do instead is be as tailored as we can. And what we're suggesting is we don't have to we don't have to go crazy here. We don't have to have hundreds and hundreds of different kinds of customer segments. We can really gravitate around five that really cover 80% of the customer base very, very well, and this will help the utility in many ways. It will help them think about and target their programs, their products, their services, so that they're not wasting a lot of time and effort promoting to one customer base or one segment something that just isn't going to resonate, they can start to vary their propositions and their interactions for products, programs and services accordingly. We think it'll help save money, and it will help the effectiveness of the targeting with these customer bases in a much more thoughtful manner.
Trevor Freeman 27:21
Great during your research. Did anything really jump out at you as notable or surprising, you know, unexpected when it comes to those, those beliefs or that, those values that people hold when it comes to energy? Did anything really stick out, as you know, worth noting?
Greg Guthridge 27:39
Great question, and there's a couple of observations that we've had in the research that that sort of drift to the top fairly quickly. The first is that sustainability and environmental messaging only really applies to a third of consumers. The majority of consumers are actually much more motivated by other creature comforts when they're when they're buying products and services. And so, while it's an it's important for us to, for us, for the industry, to share environmental and sustainable products and services and the benefits of those we also need to augment that with other buyer values that the actually the majority of customers still prioritize. And this is, you know, convenience, comfort, control, price, affordability, reliability, those are the bedrocks. And what we found is just leading, just leading with a sustainable message probably is limiting the appeal of the products and services. And so, if we can make sure that we always really kind of tailor our messaging with a broad swath of buyer values, we're probably going to appeal to more consumers. So that's the first thing that we found relatively surprising, and it doesn't, it's not actually surprising, if you think about it, because, you know, environmental and sustainable messages is really kind of an intangible benefit for most people. It's and what we need to do is really find ways to be much more concrete and tangible and real around benefits that customers can touch and feel and smell immediately in that as they make their investments in their energy experience. That's the first thing. The second is that when we look at the consumer base, we need to remind ourselves that the old guard, the you know, the Generation X and the generation Ys are now being replaced with the millennials and generation zeds, and they want something different from their energy provider. They're not particularly in the space where they're going to benefit from the same things that the generations previous to them. And they're going to want more subscription based pre pavement pay as you go, kind of capabilities. They're going to be much more digital in their interactions. And they're, you know, we need to make sure that we're designing the energy experience of the future for the future, and not for the traditional segments of or, you know, age stratification that we've got in the past. So, we need to hand the baton over to the millennials and the generations that who will ultimately decide the success of the energy transition.
Trevor Freeman 30:33
Yeah, I think it really does highlight the need, you know, both of those kinds of last two explanations, the need for us and the utility sector to really be empathetic to who our customers are and to what they're thinking and how they approach things. And we've talked before on this show about not just holding our own values and approaching things with our own values, but understanding what our customers values are and kind of meeting them where they're at. And I think your research just highlights the importance of that as well. You also wrote an article where you noted that most energy consumers kind of feel like they're already doing everything they can to shift their behaviors and habits when it comes to energy consumption. And that's not to say that they don't recognize there's more that can be done, but they feel like they are giving it their all. You know, they can't afford to do more, or they don't have the time to do more that they're kind of maxed out. You know, 70% of, I think, respondents to your to your survey, said that they're not willing to spend any more time or money to do more. And you've come up with these three A's of energy, and I'd like you to talk us through what those three A's are?
Greg Guthridge 31:43
Sure. Trevor, yeah, definitely. We it's consumers are telling us that. You know, based on their current environment, their current economics, their household experience, that they're pretty much doing everything they can. If you take that eco score, you'll find out pretty quickly that there's all kinds of things that we're expecting consumers to do. Consumers really do. Need to change their lifestyle. Businesses need to change their business practices in ways that are really going to push the envelope beyond most people's comfort zone. So we've got a bit of a challenge here, which is the research is clear. Consumers are saying we're already doing everything we can, and we can see that there's all kinds of things that that we still need to do up and down the value chain. I'm going to hand this back over to Nicholas to give us a little bit more of an overview of the three A's and how we use the three A's and thinking about how we're going to appeal to consumers in a much more thoughtful way. So over to you. Nicholas,
Nicholas Handcock 32:45
Thanks, Greg. Yeah, the three A's is something that is really what's the foundation of the energy experience to really bring along everybody. And I think one of the key ones we mentioned a little bit here is affordability, and it's come up in our survey. Is increasingly important in the last couple of years, as we've seen practically across the globe. Prices of everything have gone up, but at prices of energy have also gone up, and we see a lot of consumers saying that they're feeling quite stretched when it comes to their home bills and their energy bills. And in fact, most people say they can't even absorb a 10% increase in their energy costs. And so affordability is kind of on edge and on top of people's minds. But then we also see consumers really interested in things like prepaid energy or more subscription based energy type services. So I think you know, when it comes to affordability, we're not always able to lower the prices that there is a fact that energy requires an investment, but there are maybe more innovative and creative ways that we can work with consumers to help them manage that affordability. And that's one of the key points, is, how do we think about that in new and different ways and get more creative and work with our regulators to really to do that? The second piece of the second A is access. And, you know, access to the products and services, access to the benefits of the energy transition, have been maybe rather narrow. To date, there's been a smaller group of folks who have been able to afford an electric vehicle or afford to put solar or battery storage on their homes or install a heat pump, and start to see some of the savings. And what we see is a lot of consumers are starting to say that they're feeling a bit left behind by the solutions that are out there today in the energy transition. So when it comes to access, there's an idea of kind of equity, and how do we make this a bit more equitable and have solutions available to all? And again, I think it requires a bit more creativity. Some of some things like community solar or even community wind farms that we see popping up in the UK, are interesting solutions to help more people come along, and then you've got a lot of subsidies or rebates and things available, but not everybody knows about those so there's a role to play to help educate consumers, make sure they're aware of it, but also just make it an easy experience for them to access those things, because we see that that can often be a challenging experience. And then the final one, Greg, you mentioned appeal. That's our final A which is, how do we actually these different kinds of consumers out there that we've. On the residential side, but we've also got small, medium businesses, which are very diverse across different sectors, and then on the commercial, industrial side, different types of companies looking for really different kinds of solutions to achieve their goals. And how do we actually appeal to all of these different organizations and customers? And you know what it is that's important, is that, and you said it, Trevor, how do we appeal to the values that they've got to really what they're looking for in terms of outcomes, and it's going to be different for everybody. So it requires a much more targeted and tailored approach to thinking about consumers and that empathy to really understand what's important to them, what's important to their business, and what's important to kind of the bottom line for those large business customers as well, and make it really you know, appealing energy can be fun. We see it in some other markets that you know, for example, power shop in New Zealand's always one of my favorites. They're really a fun brand that's all about prepay energy and a digital customer experience with really fun social media. How do we start to make it fun, for example, for consumers who do want to engage, and how do we make it just dead simple and set and forget for consumers that want it that way as well. So that's really the three A's that we see as the foundation of this future energy experience.
Trevor Freeman 36:07
Thanks for that, Nicholas, I appreciate it, and I think that it kind of leads into the next question that I have. You've already addressed it a little bit, but you also talk about how energy providers are really good at investing in technology. We're good at knowing kind of, let's call it the nuts and bolts, or the poles and wires of energy. We know how to get those electrons, in the case of electricity, out to our consumers. And as we look at the energy transition, there's almost this, like knee jerk reaction to say, Yeah, okay, well, more poles, more wires, more transformers. But there's this whole human element of the energy transition that also needs attention and needs to be invested in. Can you expand a little bit on that human element, and how utilities and energy stakeholders can kind of lean into that to help address some of these challenges?
Greg Guthridge 37:00
Oh, Trevor, great question. And you know, if you think about it, energy is, is it's taken for granted, for by most people, it's, it's, it's just there. And when it's not there, you become incredibly irrational. So you switch from being rational to irrational in record time at the very moment, but your power's out. And there is another interesting element to energy it. If you think about if you look at customer interactions, 70% of customer interactions are actually negative with their utility. And it's not, it's not the utility's fault. Usually, it's just a negative experience. My power is out. I can't pay my bill. I'm moving house, which is one of the top 10 most stressful events in people's lives. All of these thing’s kind of add up to, you know, a negative and irrational interaction around energy. It's when it's on and it's working and it's affordable, great, no problem. But when anything goes wrong, you see consumers kind of switch to being quite irrational, very, very quickly. And what's interesting is, if you think about the customer experience, and I don't you know, historically, it's we've designed this, you know, with engineers and financiers involved in the process. And it's, it is, it's very methodical, and it's, it's very logical, but is it really suited for irrational consumer behavior? Maybe, maybe not, especially when we start to think about the new distributed energy and all these new kinds of products and services that are coming down the path. This leans us into the kind of so what which is we probably would benefit as an industry if, if every utility and every organization hired a behavioral scientist, somebody who's really, you know, very savvy and in these, in these different kinds of customer segments or profiles, and how and what those customers really value, and how they're going to interact. And start to tailor as best we can. We don't want to overdo it, but we, you know, tailor and form our product services and interaction channels for these different consumer bases, that would be a, you know, that will be necessary, and we see that we're inspired by what's helped happen in telecommunications and cable and some of the other service home service providers, how they have really leaned in on A much more behavioral approach to their consumer base.
Trevor Freeman 39:42
Yeah, and, I mean, I guess, keeping with the theme of three chunks of threes, you kind of expand and you take that into these three areas of action that energy providers can take to help their consumers on that journey, as we talked about and you even make the note of saying the companies, energy companies, have to do everything all at once quickly. We can't sort of pick and choose when it comes to rethinking the way we're engaging with our customers, our consumers. So help me understand these three areas of actions that that are so critical for energy companies?
Greg Guthridge 40:20
Yeah, again, I'm going to hand this over to Nicholas in a moment. The you know, the message is that, again, we are we're trying to accelerate an energy transition measured in decades rather than in generations, and so we've got to walk and chew gum at the same time. And that utilities are immensely complex organizations that are already doing that, obviously. I mean, we're the infrastructure and the complexity to deliver, you know, electricity and natural gas to consumers is an Herculean activity already, and what we're suggesting is it's going to be even more complex now as we try to engage consumers in in, you know, these three key areas. So Nicholas, over to you, just to give a quick overview on what some of those key priorities are that we all have to juggle simultaneously.
Nicholas Handcock 41:12
Yeah, you bet. And it's, you know, it's probably overly simplified, but to get it down to threes, I think the first one that we talked about is really thinking about reinventing the basics. And I know, Greg, it's one of your favorite things to talk about, spring cleaning that you know, a lot of utilities are really the product of, you know, 100 years of history and of built-up complexity and taking a step back and saying, how do we really simplify a lot of our internal processes? How do we simplify and automate things to help the employee experience, but also flip that lens to the customer side? How do we make things as effortless and easy as possible for customers, really, across every kind of interaction that we could be having with them? You know, focusing on like one and done, we really finished. Finished, start, finish. What we start when it comes to customer experience, so that reinventing of the basics and that comes also to areas like outage and reliability, where we see that being more and more important in a lot of places. How do we think back to that experience and make it really the best that it can be? I think the second area, we call it onboarding of the new which is, how do we make you know, consumers? How do we go and engage them and really more of a personalized way? How do we tailor things to the best that we can in a cost effective manner, and really start to bring in those new programs and products and services that we want to take to customers and have that new messaging for them, and build a new kind of relationship, as Greg said, meeting customers where they are, and creating a new kind of connection point with customers when it comes to energy. And the final thing is really thinking about scaling for the outcomes that we're trying to achieve. And there's a lot of things to focus on here. I think a lot of utilities have gotten stuck in pilot mode when it comes to a number of things, whether it be new programs or new products and services or things like new technology, like artificial intelligence. And what we see is that the time for sort of pilots and testing is really over. Consumers and the energy transition are moving forward very quickly, and it's time to really reach for scale when it comes to things like introducing new technologies to make experiences better, to simplify, but also scaling those new products and services in a way that's going to be effective for a future that has sort of mass adoption. We're moving beyond the early adopters. And now we need to think about moving from pilots to scale. And so that scaling for outcomes is really the third place to focus on.
Trevor Freeman 43:29
Yeah, and that's a great I like kind of ending up there that looking at, what does this look like when we move past that pilot stage, past that Imagineering stage, if you will. And that's kind of where I want to wrap things up today with my last question. And I'm going to put you guys on the spot a little bit here and ask you to, you know, think about those stakeholders in the energy sector that you're working with. You know, knowing your reach is global, who are doing a really good job of this, who are further down this path towards the transition than others are, and what does it look like, both for that, both for that kind of utility actor, as well as the consumer, when you've got an energy sector, when you've got an energy system that is closer to where it will be in this future that we've been talking about than where we are today, with maybe some of those lagging actors. What does that look like? What is it like to have an energy sector that's really through the transition, if you will, or close to that?
Greg Guthridge 44:33
Oh, Trevor, yeah, let's, let's pull out our, our, our little crystal ball, and see what the future is here. The future is ubiquitous energy. The future is consumers who are multi product, multi-channel and multi provider, and who have a connected ecosystem of energy devices that they can override and control, but are also. So simple and automated in many ways, they we have simple, clear too easy to understand billing and payment capability that's fully integrated, and we're providing a convenient, effortless and frictionless experience, both for residential customers, for the mass market, as well as for businesses, we're leaning in on new energy load growth, whether that's, you know, data centers and any number of other things, and we're leaning in on this convergence of the home and the automobile, which is going to be a fascinating transition in the future. So how and what that is going to look like in the future is going to vary dramatically for different utilities, and the duration that it will take will also vary dramatically. That's really where we're headed, and it's super exciting to see this, this unfolds across the globe.
Trevor Freeman 46:04
I think it's helpful to try and get in that headspace from time to time, because we spend a lot of time talking about where we are now and the challenges we face and the big things that have to happen, and we talk about the solutions as these kind of nebulous things, but really thinking of what's the day to day, like when we get through this energy transition, or when we move further than we are today, I think is helpful to give us that I don't know, call it hope for where we want to be in the energy sector. So to wrap up our conversation today, I always ask our guests a series of questions, just to help kind of get to know you and get out of this space for a little bit. So given that there's two of you, I'll just throw the questions out there, and either one of you can answer. You can fight over who gets to answer or who has to answer. I'll leave that up to you. So, to start us off, what is a book that you've read that you think everyone should read?
Greg Guthridge 46:56
Oh, what an interesting question. And it's interesting. We have a we actually have a book club at EY, a monthly book club, and we've covered, I very kind of different book. And what's fascinating is, after two or three years of having a an internal book club at EY, my favorite book isn't even on the list yet, and it's actually called the future we choose. And the author is Christine Figuerellis. I think I might have heard her last name, but the future we choose, and it's a really optimistic book on the future of how we can navigate. It presents the challenge ahead, but also gives us hope and optimism in how we're going to navigate that that transition. So great, great little book, a good read, nonfiction to some extent, and worth a quick, worth a quick read.
Nicholas Handcock 47:58
I'm surprised you didn't, didn't pick it, Greg, because I know this is one of your favorites, but I thought I'd thrown out as one that I think everyone should read is that it's a bit of an older book, The Effortless Experience, by Matt Dyson, and it's, you know, it's all about customer experience and how most customers really just want the simplest customer experience possible. And that's really what moves the needle, is making it easy and effortless for people, and even proactively making it so they don't have to connect and contact us. And I think as utilities, it's a good one to think about. As the experience gets more and more complicated, how do we actually make it simpler?
Greg Guthridge 48:30
Yeah. Nicholas, you named it that's, that's, that's, you know, for years, that's been one of my favorite books. So yeah, the effort listed customer experience. Matt Dyson, great book.
Trevor Freeman 48:42
Both of those are great I love the idea of holding on to that hope and optimism and then that sort of practical look at, how do we how do we let customers have the easiest experience with us as possible? Both of those are great choices. So, the next question is kind of the same, but for a movie or show what's a movie or show that you think everyone should have a look at?
Greg Guthridge 49:04
Oh, yeah, Trevor, we've all, you know, we all survived the pandemic with all kinds of different media options here. And, you know, actually, during covid, one of the movies that resonated with me was this was a book or was a movie called The biggest little farm. I don't know if you've heard of it, but it's a it's a fascinating sort of journey around sustainability. And you know the creativity that those residential customers can take. It's, it's fun, it's light, it's a good Friday evening kind of movie, if you know what I mean. So have a chance. Check it out. I think it's four or five years old now, but it's called the biggest little farm,
Trevor Freeman 49:52
Perfect. My next question is, now, now both of you guys’ travel, I think, a fair amount, so this is either going to be an easier or harder question for you to answer, but if someone gave you a free round-trip flight anywhere in the world, where would you go?
Greg Guthridge 50:07
Well, that's easy for me. I'd probably go to either New Zealand or Italy. New Zealand because of the amazing environment and landscape, and it's just it's such a beautiful part of little pocket of the world, and Italy for its food, that would be easy. Nicholas?
Nicholas Handcock 50:24
I think I would jump on a plane to Japan. Greg and I both spent some time working there as the market and energy was liberalizing. And it's such a unique and interesting place that I just absolutely love and sort of on the nerdy side, from the energy side of things, it's very interesting where you've got, you know, subway companies and things selling electricity in Japan, which is, you know, different and unique from a lot of places in the world.
Trevor Freeman 50:48
So cool. I mean, I've done a bit of traveling as well, and I think those, those things that you guys both highlighted. I mean, food, for sure, is phenomenal to go somewhere else and experience different food. And nothing really beats good Italian food in Italy, but also those examples that you brought up Nicholas, of just different ways of doing things that we don't consider or don't seem to fit within our culture here, that maybe we should be looking at. And yeah, I love kind of seeing those examples and hearing about those examples. So, both great, great answers. Okay, so to wrap it up, then, what is something about the energy sector or its future that really excites you, that you're really pumped about
Greg Guthridge 51:27
I'm excited that we are approaching the energy experience from a technology and operations, a consumer lens, and you can see a future, an Ubiquitous Energy Future, where consumers are much more active in their experience. They're benefiting from that experience. We don't we can do this. We can make it affordable, we can make it reliable, and we can make it much more convenient for consumers in the future. So it's just going to be fascinating to see this convergence of technology, of societal along with all these new products and services kind of converging together. And you know, there's a lot of other industries and sectors, from, you know, manufacturing to industrials to automotive that that will play an increasingly interesting role as this convergence occurs in the marketplace. So it's just going to be fascinating to be a part of.
Nicholas Handcock 52:33
Yeah, and I think piling, piling onto that, Greg, I think it's really exciting that the spotlight is on the energy sector. You know, it's in the headlines in the news. My family and my friends asked me about it and asked me about topics that are related to my work, which probably five years ago they thought was very boring, and now it's getting exciting. I think it's also really exciting when it comes to thinking about the talents, the investment, the innovation that we can attract to the sector. We're already starting to see it startups and things having really creative new solutions coming to the energy sector that maybe used to focus elsewhere. So I think there's just so much innovation and change coming. It is really, really exciting for the future.
Trevor Freeman 53:12
Great. Well, I think that's a pretty phenomenal place to wrap up with, with that little pump of optimism. Nicholas and Greg, I really appreciate your time, and this was a great conversation. Thanks for sharing your insights, and appreciate you coming on the show.
Greg Guthridge 53:24
Trevor, thank you very much. Appreciate your time today.
Nicholas Handcock 53:27
Yes, thanks, Trevor.
Trevor Freeman 53:29
Great. Take care, guys. Thanks for tuning in to another episode of the think energy podcast. Don't forget to subscribe. Wherever you listen to podcasts, and it would be great if you could leave us a review. It really helps to spread the word as always, we would love to hear from you, whether it's feedback comments or an idea for a show or a guest. You can always reach us at [email protected]
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Most Canadians are eager to combat climate change. But how? One actionable area is reducing emissions from our homes. In episode 141 of thinkenergy, Sarah Grant, founder and co-owner of Goldfinch Energy, shares ways you can reduce your home’s reliance on fossil fuels. Goldfinch Energy is a women-owned, Toronto-based organization offering energy assessments, clean tech roadmaps, and green renovation support services. Listen in to learn about home decarbonization and electrification solutions.
Related links
Goldfinch Energy: https://www.goldfinchenergy.ca/
Sarah Grant on LinkedIn: https://www.linkedin.com/in/sarah-grant-89ba152b/
Natural Resources Canada Energy Advisor program: https://natural-resources.canada.ca/energy-efficiency/homes/professional-opportunities/become-registered-energuide-rating-system-energy-advisor/20566
Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
Hydro Ottawa: https://hydroottawa.com/en
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Transcript:
SPEAKERS
Trevor Freeman, Sarah Grant
Trevor Freeman 00:07
Welcome to think energy, a podcast that dives into the fast, changing world of energy through conversations with industry leaders, innovators and people on the front lines of the energy transition. Join me, Trevor Freeman, as I explore the traditional, unconventional and up and coming facets of the energy industry. If you have any thoughts, feedback or ideas for topics we should cover, please reach out to us at [email protected], hi everyone, and welcome back. And welcome back from the summer. As you know, think energy paused over the summer, and hopefully you got a break over the summer as well, time to rest and be rejuvenated. There were certainly times of that for us here. I was able to get out and do some camping and canoeing with the family, which, if you're not from Canada, if you're if you're not in Ontario, there's some fantastic camping and canoeing spots here, so come and check them out. But it was also a busy summer. Things, some things do slow down, and others just seem to fill in that empty space in the calendar. So, we've been busy and hard at work. One of the things we've been doing is spending some time thinking about what this next season of think energy has in store. There are lots of great topics to explore, lots of interesting and smart people out there to talk to the world of the energy transition and energy in general is not slowing down. In fact, it's picking up steam quite a bit. So, lots to dive into this season. We may take a different approach on some topics, on some episodes. We might try out some new things. So yeah, come along for the ride. So today, for our first episode of the season, we're going to kick things off with something close to home, and you will forgive me for that very intended and poor pun, because we're talking about home decarbonization and electrification. We know that most Canadians want to do something about climate change. The data shows us this, and you can go back and listen to my conversation with David Caletto from abacus data for more information on this. We want to live in a society that isn't producing harmful emissions that are jeopardizing our future, but it often feels like so much of that is out of our control. So when it comes to climate action, what we often look to is those things that are in our control, which, for those fortunate enough to own their own homes, is the emissions that result from where we live and, by extension, for somehow we get around the city, so our vehicles, even that action, however, can be daunting if we don't know where to start and we don't know what our options are, and we're relying on contractors, or tradespeople who tend to take maybe a more traditional, fossil fuel based approach. There are great contractors out there, but sometimes it's hard to find them, so today we're going to explore that a little bit. Now I do want to throw a quick caveat out there to say that this conversation is really through the lens of kind of a single family or semidetached home, and through the lens of those that either own their own home, or at the very least have some decision making. Power for that home. Decarbonizing multi-unit buildings like apartments or condos or decarbonizing for renters, is a whole different but equally important conversation that I do plan on tackling at another time. So my conversation today is with Sarah Grant, who is the co-founder and co-owner of Goldfinch energy. Goldfinch energy is a Toronto, Ontario based, women owned small business that is dedicated to helping Canadians reduce their homes reliance on fossil fuels. They offer energy assessments, clean tech roadmaps and green renovation support services. Sarah has degrees in engineering and computer science. She's held leadership roles in renewable energy and local food systems, and is a certified energy advisor. And is really someone who's just passionate about tackling climate change and passionate about talking about it as well. So, I think you're going to enjoy the conversation today. Sarah, welcome to the show.
Sarah Grant 04:21
Thanks for having me
Trevor Freeman 04:22
so. Full disclosure to our listeners here, Sarah and I have actually known each other for quite a long time. And I was trying to do the math there, I think it's like getting close to 20 years now, and we know each other from a different line of work. We both were in international developments and worked overseas for a while. So, I think my first question is, tell us how you came to be in the home energy business. That's a bit of a shift from international development. And then tell us a little bit about what Goldfinch energy does.
Sarah Grant 04:53
Awesome. It is true. It is a bit of a shift, although I have always been interested in big, big problems that the world is facing, and working in international development, yeah, I guess 20 or so years ago, I could already see the impacts of the climate crisis, working with subsistence farmers, hearing them tell the stories of how they would plant and um, reigns weren't as predictable as they had been before. And so, when it was time for me to come back to Canada live a bit closer to family, it was something that I was always interested in, and felt like it was another global problem that I could start working on more locally, more specifically, sort of how Goldfinch was born was, to some extent, out of the pandemic. So, some goodness came out of that. Early in the spring, I was working in another sort of climate focused endeavor, a nonprofit that it was clear wasn't going to do very well with the pandemic ongoing, and a friend actually approached me and said, hey, I have this idea. She herself had been working in the sort of climate change world and had had a furnace die, and had asked about heat pumps, and was just laughed at. So, she ended up with a oversized, gas guzzling furnace to continue to heat her home and knew she could have done better. So, Goldfinch energy was sort of born out of that idea that we're not alone. Many of us want to do something, and our homes are a large portion of our individual commissions. If you are lucky enough to own a home, that is, and there are small steps, big steps you can take. All of it matters. And so that's Goldfinch. So, we then, early on, decided, in order to help people, it was going to be useful to become energy advisors. So, I took some training. Actually, it's a really interesting program the federal government through Natural Resources Canada administers the, I guess, the industry of being an energy advisor. And so, there are sort of two exams you take. And so, we studied in 2020, and launched Goldfinch energy with the idea that, after doing some market research as well that, you know, what was really going to be helpful was being able to help people sort of break down the complexity of what's going on with their homes, what they can do to address the climate change crisis. And also, you know, with a home, it's also not just about that. It's about maybe making it a bit more comfortable, or maybe there's a planned renovation that someone might want to do to change the layout, what have you. And so, we establish golden energy to help people make their homes better for the planet and for themselves.
Trevor Freeman 07:52
Great. Yeah, it's, I think I hear that a lot from folks, and it's in my own experience of, you know roughly that you want to do the right thing, you know, roughly that, yeah, I want to, you know, reduce carbon, but I don't know how. And the answer I'm going to get from my average contractor is not going to point me in that direction. I'm hoping that we're seeing some change, and folks like you guys are maybe pushing that a little bit, but it's great to know that there's organizations out there that can provide that direct support. So, I mean, what we're talking about today is pretty much home electrification, or, let's say, home decarbonization. And so, let's pull apart what that looks like. And there's probably a few different scenarios of how a homeowner could approach this work. There's the one that you described where your furnace kind of dies in the middle of January, which is my own experience a number of years ago. And you have to make a really quick decision. But let's park that scenario for now. Let's talk about if you have time, if you know you want to do this, and you can start planning now, what where do you start? And, oh, you know, looking through the services that you guys provide, you have the energy assessment, the cleantech roadmap, talk us through some of those tools that you use to help people kind of start their decarbonization journey.
Sarah Grant 09:16
So, this is a great question. The best way to start is just by getting a sense of where your home is now. A lot of the homes that I work in, I'm based in Toronto, are 100 plus years old. So, you know, when they were first built, didn't have any insulation. They leaked like a sieve. They were probably heated with wood or some type of fossil fuel. And you know, different expectations were had and over the over the decades, often homes have had a myriad of homeowners and renovations or no renovations. So, an energy assessment is a way for someone to better understand what's going on with their home right now and our clean tech roadmap, then segues from that and helps goes deeper into okay, I now know where my home is losing heat, where you know how efficient or not it is, what levels of insulation exist in behind the walls and in the attic, and you know how drafty it is. There's a cool tool that we use to measure that, the clean tech roadmap, then puts that assessment and translates that into helps people translate that into a plan that they can then ideally act on. So, this plan includes details like, Okay, what you know if you are going to be renovating the basement, stay and want to finish that space. What are the recommended insulation materials that you should use? And how should you treat water? Because, you know, often basements are a little bit below the water table. So, what does that look like? How can we better air seal that space to make it less drafty as well? And maybe you're going to be touching the heating or the hot water. So, what are the options there? What are some contractor names? So, it's really designed to give people all the tools that hopefully they may need if they have the time to not only understand where their home is at, but what they can do and then even have everything at their fingertips to start to seek out quotes and start to take action on their home in the way that's best suited to them. So, some homeowners are able and fortunate enough to kind of do everything in one big bell swoop of, you know, a big, big renovation, perhaps, or, you know, over a few months’ time, able to kind of get, get everything off the list. A lot of the homeowners that we work with aren't in that sort of circumstances. A lot of homeowners who just bought a house, so the house is new to them, but maybe 100 years old. And so, having that clean tech roadmap in their hands then allows them to sort of say, Okay, well, what? What do we want to do this year and the next year, and I've had people that, you know, we worked with four years ago, have who have come back to me a few years later and said, Okay, well, now we're ready to do this? Can you help us which, which is so great, so it's designed to sort of meet people where they are, where they are, with their goals, with their budget and their lifestyle. Because not everyone can afford to kind of do all the you know the right things all at once.
Trevor Freeman 12:24
Yeah, so, I think like having someone in to one understand what's there, because not everybody knows exactly what's in their house, as you said, and then have that plan. That doesn't mean you have to implement the plan today all at once, but knowing you know when this piece of equipment goes or when I work on this part of the house, here's what I'm going to do, here's the things I need to consider. And having that kind of in your back pocket. Or when you do that work is super helpful. You touched on something else that I want to ask you about, which is, you know, oftentimes when we think about decarbonizing our homes or changing out big pieces of equipment. Of course, we're thinking of, you know, our heating system, our cooling system, our hot water system, but you mentioned a couple other things. So, what are some things to address before getting into those big equipment purchases? You know, changing out your furnace. What should what should you do in advance of that?
Sarah Grant 13:20
I mean, first and foremost, you know, if you have a home and you have issues with water, with mold, those are kind of, you know, structural issues. Those are aspects that tend to, you know, they're top of the list. But, you know, assuming, let's assume, you know, we're talking about homes that kind of don't have those pressing needs. Some of the some of the items that are ideal to address before electrifying are involve making your home better at keeping the heat in. So that's really comes down to just insulate, more insulation where you can, to the extent that you can, and reducing air leakage. So, a lot of people are familiar with insulation. Usually, most contractors these days, if someone's renovating a kitchen, will find a way to add some insulation. Reducing air leakage is still, I would say, not as much on a contractor's radar as it would be ideal. A lot of the green contractors and architects that I work with, it's sort of as important, or even more important, and to us it is as well. So, in the winter, the insulation for your house is kind of like your sweater, and if you don't have any sort of windbreaker, you're going to have a lot of air leakage. So, the air leakage for your home is kind of like adding a windbreaker. Sorry, I started to talk about it like with homeowners, like there are different levels of air leakage. So, level one just involves walking around with a caulking gun and doing what you can to seal up the gaps and the cracks, maybe around the windows. In the window trim, maybe along the baseboards. People often have a good sense of some of the larger sources of air leakage, because they feel drafty, and so that's kind of level one, air leakage. Level two could involve maybe doing a little bit more in the basement, around what's called the rim joist. So, if you look up in your basement and your basement is unfinished where the sort of the ceiling joists meet the walls, those are often a huge source of air leakage. And there's a lot that can often be done to reduce air leakage there. And there are different products. I don't know if we want to get into that today, but I'll just leave it at that for now. And level three is if you are going to be replacing the siding from the outside or from the inside, gutting your house, adding an air barrier, which is a material that serves to reduce the air leakage. Overall, it is like wrapping your house in a big windbreaker. If someone is able to do that, if you're able to say, if you have siding on the outside of your house that you need to be replaced. Adding an air barrier can have the most significant impacts in terms of reducing air leakage. So, you asked, sort of, where should someone start? I think, you know, it does come back to a lot of people I find replace their siding or replace their windows, maybe more for esthetic reasons, or they have reached their end of life. But reducing air leakage, doing what you can if you're replacing your siding, to also add insulation, isn't always on people's minds. So again, back to having that plan. If you have a plan, if you know, okay, when I need to redo my flat roof or redo my siding or redo my windows, I'm going to be thinking about these extra pieces that will ensure that I'm going to take a few more steps to make my house do a better job of keeping the heat in, by adding more insulation, by reducing air leakage. Those are great, great first steps when possible.
Trevor Freeman 16:54
And the added benefit, I think, of that, and this is important for people to know, is there's a huge comfort impact there. I mean this, we're not even really talking yet about energy savings and carbon you will just have a more comfortable home if it's less drafty, if it holds the heat in better, keeps the heat out in the summer, and that is one of the drivers for some of these changes that we're talking about here today. It's not just because you really care about climate change, it's also because you want a more comfortable and efficient home.
Sarah Grant 17:25
100% I think that comfort just like someone having a broken furnace. Well, maybe not exactly, but similar to, I think, is can act as that trigger, as that motivator, to push people. So I do often have people calling and saying, Hey, like, can you come and do a consult? Because we don't often use the third floor of our house. It's just not as comfortable. And so we'll figure out what's going on and help people make a plan to address that. And ideally, you know, I find when I'm able to do that, I'd rather help someone make a better use of existing space than help them plan out an addition. Um, I have sometimes ended up talking people out of an addition, because upon sort of discussing their house real, we've realized, okay, like they don't use their basement because it's unfinished, it's dark, it's damp, it's, you know, it's the scary, cobwebby place. And so we develop a plan that involves adding more sunlight and making it comfortable, making it not so damp and scary, and that helps. They're already heating that space. It's sort of a space that you're already sort of half there. And so energy wise, you're making an improvement, and have avoided making your house bigger, which is maybe required, but it can be avoided, is better too.
Trevor Freeman 18:49
Okay, so I want to dive into the things that probably people are most familiar with when we talk about reducing our own fossil fuel consumption in a home. And so these are your big users, like how you heat your space, how you heat your water, and for some people cooking. So especially those first do space heating and water heating. The majority of Canadians at least use some kind of fossil fuel to heat their homes, especially here in Ontario. So that's typically natural gas cooking is a little bit more of a mixed bag, but there's a lot of gas cooking out there. So maybe talk us through what would be the sort of low to no carbon option for each of those three things.
Sarah Grant 19:31
Great, okay, going from large to small. So the largest source of emissions in a home is your space heating. Typically, the emissions are about the same as driving a sort of a mid to large sized car. You know, most people drive, on average, 15,000 kilometers a year. The emissions are going to be about the same so that that's going to be the biggest one, if someone is looking and they're a little bit overwhelmed, and the best alternative is a. Heat pump. So these are they come in many different forms, but the most common, and I think the most common scenario for most homes is if you have forced air. So ductwork and these kind of heat pumps can extract heat from the air outside. A lot of them can work up to minus 30 degrees. So even up to minus 30, they're able to grab latent heat in the air and pump it inside, and then it gets pumped around your house. The cool thing about them is that they can also work in reverse. So, in the summer, they act just like an air conditioner. In fact, the technology is very much the same as an air conditioner, just that they work in reverse in the winter too. So they can also cool. So these are called Air source heat pumps. And, yeah, someone has forced air and they have a gas furnace or an air conditioner or both that need to be replaced. An air source heat pump is, is a great option. A lot of the folks that we've worked with that have switched, you know, you talked about comfort, sort of some of the side benefits, I would say, of a heat pump is they're typically quieter if designed and sized and installed properly, they're they they're quieter both the outside and the inside aspects of a heat pump, and the air from the vents is a lot more comfortable. So we got a heat pump about three years ago, and the first winter we had it installed, my father in law came over for dinner one night and just stood in front of the vent, kind of like a cat basking in that warmth, and said, Oh my gosh, this is way more comfortable. It's not that dry, scorched air that a lot of people associate with poor stairs. So that's, that's an air source heat pump. You can also, there are also ground source heat pumps, but for a lot of you know urban areas, these ground source heat pumps involve drilling into the ground, either horizontally or vertically, to extract heat from the ground. They I have worked with a few homes in sort of more rural areas where it does make sense, but the costs associated with them are really high, and often there's not enough space in urban areas, so they're not quite as common. And I'd say sort of, just to kind of close the conversation on we'll conclude it on the on the heating side of things, if you do have another source of like heat, maybe it's, maybe it's cast iron radiators or baseboards. There are also heat pumps that can help you as well. So with cast iron radiators, they're what's called air to water heat pumps. So they'll the outdoor unit will look similar to someone who has forced air. So it's an it's going to extract heat from the outside air, and it'll transfer it to water. Now that can then go through your cast iron radiators, or maybe have insular heating or what have you. They're not as common, but the technology has existed for a long time in Europe, and there are more products and contractors that I'm working with that are becoming more comfortable with installing this technology. And last there are what's called ductless heat pumps. So if you don't have ductwork or cast iron radiators, or maybe have baseboards, or maybe there's a space where the ductwork just isn't sufficient, these ductless heat pumps can be installed. They can either go on the wall, on sort of these big white boxes. If you've been to Asia, you're probably familiar with them because they exist there, either in the form of heat pumps or air conditioners, or you can have little floor mounted ones as well, which look a little bit slicker, I suppose, but they do cost a little bit more. So that's heating for hot water. There are kind of two main options if you want to get off of fossil fuels. Usually that's yeah, for most of us, that's with the gas, but there could be propane as well. So, if you want to get off of fossil fuels with your hot water, the heat pump technology exists with hot water as well. Heat Pump hot water tanks is what they're called. Are actually, confusingly, sometimes hybrid tanks, because they use heat pump technology, but then also have an electric coil. So, they operate, they can operate like a simple electric tank, if, um, if needed. And they come with a little like Wi Fi app too. So they are, like, four times more efficient than a gas hot water tank. So you will save a little bit by switching to them. But the way they work is they'll extract heat from your basement, actually, so from your basement air and transfer that to the water. So, I would say about half the people I work with end up going with them because they have a space where it makes sense. Maybe their basement is large and they can put it kind of in the corner and a big mechanical room or a workshop where they're not going to go into it. So, if it, if that heat pump reduces the temperature by two degrees or so, it's not a big deal. But for me, my home is pretty tiny, and we're using every nook and cranny with five of us in it, so we opted for an electric tank and, um. And then paired it with a timer so that it only reheats the water overnight when electricity, if you're on time of use, is cheapest, and that's also when our Ontario grid is using the non-fossil fuel related forms of power production, like nuclear and water. So that can work if you're really lucky and you have an open an unfinished basement and a good space to install what's called a drain water heat recovery system. These are super cool, very simple technologies that can transfer the heat from any water that you've already used, like from your shower, and transfer it to the fresh water before that fresh water then goes into whatever heating mechanism you have. So, they can work with anything, even if you have a gas hot water tank, a drain water heat recovery system is a good way to kind of preheat the water by extracting the heat from the hot water you've already used a lot of hospitals I know in Toronto are starting to use these kinds of systems as well. So two main options, electric tank, you pump out water tank, and then those drain water heat recovery systems as well, and hot water. So, you know, I said you're heating, heating your house. It's usually about kind of 8080, or so percent of a home emission, home emissions hot water is, is around 15 to 20% just to give an idea of sort of how it fits into the relative picture. But ultimately, I wouldn't say, you know, do one over the other, unless you know, if you have, if you have a hot water tank that's broken, replace that with a with an electric tank, or heat pump hot water tank. Don't, don't just say, Oh, it's only 20% I shouldn't do that one. It's still worth it. Every little appliance that you can get off of fossil fuels is one step closer to then being able to disconnect from the gas utility or what have you, and sets you up for, ultimately, like a little bit of savings too, because you're no longer paying for that delivery fee to have access to that fossil fuel in your house. So cooking, cooking is cooking is probably, to be honest, like, the most fun of all of these just because, you know, it impacts your daily life. If like, hot water and heating and cooling are one of those things where you don't, like, I don't think about my heat pump unless it's not working properly, which we haven't had an issue with. But, you know, it just sits there and it does, it does its thing, and I'm happy to have it off of fossil fuels. But for cooking, switching, for us, switching. We switched from a gas stove to an induction stove about a year ago, and it's amazing, like I've got little kids, and I love that. I feel comfortable teaching them how to cook on this stove, just because of the way the induction stove works, the whole cooktop doesn't get heated up in the same way you accidentally leave, like a rag or a paper towel on the stove, not going to catch on fire. We did have a few of those incidences with our former gas stove. And, like, it's really quick. I know that there's a lot of stats and data about how quick it can heat up water, but it's one of those things that you don't believe it until you sort of experience it yourself. So yeah, so we got, we got a nice flick induction stove, because our gas stove was kind of reaching its end of life, and we were starting to smell some of the gas as well, even when it wasn't on, which I know is an issue, that's, that's, you know, something that's, that's hostages for our help. And, you know, there's a lot of research and evidence out there related to, like respiratory issues and gas related cooking. So, if you do have a gas stove and you aren't able to afford to switch now, make sure you're using your exhaust, like your range hood, properly, not just when you're using the top, but when you're cooking in the oven too. But yeah, if you're able to switch it out, then you can just break a little easier knowing that you're not, you're not using some sort of like fossil fuel to cook, cook with, and so your house is cleaner, and you're making the planet a bit cleaner as well.
Trevor Freeman 29:11
That's definitely one of those other benefits of going down that path. And everyone we're in a similar vein, I cook with electric resistance now, but our stove is near its end of life, and I've excited to get that induction stove, because everybody I talked to just sort of says it's one of the coolest things that you can add to your kitchen. So, I'm excited about. One other big source of fossil fuels in our daily lives that people will be familiar with, obviously, is, is our cars, how we drive, how we get around. Most folks still have an internal combustion engine car, and we know that for people that are going to switch to an EV if they can, the preferred choice to charge is at home. People want to be able to charge their vehicles at home. So what are some considerations when it comes to owning an EV at your house, as you're trying to decarbonize
Sarah Grant 30:06
Awesome. I'm glad you asked this question, because I was trying to figure out a way how to bring up electric like capacity in a home, knowing that you know, if you do electrify every appliance in if someone does electrify every appliance in their house, they may not need to upgrade. A lot of us are on 100 amp service, and I was able to, you know, install an induction stove switch from gas to induction switch from a gas hot water tank to an electric tank with that drain water heat recovery system and a timer switch from a gas furnace to a heat pump. And we had 100 amps, and we're fine with that. We didn't have any breakers trip or anything. And I've worked with a lot of homes where that's the case. I should just say, even before someone's going to switch to an EV though, the kind of the two main aspects, two main elements that may require an upgrade, would be an EV charger and, um, electric backup, resistance heating. So with a heat pump, they are amazing for so many reasons I've kind of already talked about they're more comfortable, they're quieter. You know, climate fighting machines that work on electricity, but they're not like electric baseboard heaters. They're using one unit of electricity to generate about three units of heat. So they're great. Their capacity isn't as high as as a gas furnace or our propane furnace may be. So if that's the case, and if your house, you haven't been able to do all the things you can to insulate and to reduce heat loss, then the largest heat pump may need to come with an electric resistance heating and these can, if they're working, can draw a lot of electricity. So the way this works with a heat pump is, on a cold day, the heat pump is going to always operate. And then if your thermostat notices, hey, my house isn't able to stay as comfortable. It's not getting to whatever, you know, 22 degrees, it'll then ask for the electric resistance oil to turn on and give a boost to the heat pump. So, um, you're not going to generate like, your bills aren't going to be excessive, like they would be if someone's heating with just electric heating, but larger electric resistance heating requires a pretty big breaker, like a 40-amp sort of thing. So, if, if that's the case, then that may be something that triggers you into the okay, maybe I need to upgrade to 200 amps EV chargers as well. They come in many different forms. We actually I'm just at my in laws cottage, and my father-in-law, very generously, installed an EV charger here, because we were lucky enough to purchase an EV a few months ago and so he put in one that's also on a 40-amp breaker, but you can get ones and put it on a 30 amp breaker, you put on a 50 amp breaker. So with upgrading and with switching everything to electric, I find that's an area that I think things still are evolving and changing. You know, I typically, I was previously doing sort of a what a lot of electricians or HVAC contractors would do with just sort of adding up all the all the aspects on the panel and sort of saying, Okay, well, if you're running your stove and your heat pump and your hot water all at once, here's sort of based on those breakers, here's how much electricity you're going to draw. And if that number is greater than 100 Okay, someone should upgrade which, which tends to be a little bit conservative. So, what we are now doing is, if you have the ability to access your electricity bills and look at sort of your hour-by-hour consumption, there is a way that homeowners can actually figure out, kind of like, what's my peak, what's my worst? Like, draw, I'm probably not using the right terms here, but, um, but. Or you could actually simulate that and just, you know, on a, on a like a really hot day, turn on make sure your air conditioner is running. Turn on. You all your, you know, your dryer, your electric stove, whatever kind of make it the worst-case scenario that you could reasonably see happening in your house and then go on and log into your utility data. And there's a way that you can look at like hour by hour, and it'll tell you your draw and based on that, if you look up online, there's a way to sort of translate that kilowatt draw into amps. And what I've found when I translate people's draw into amps is that like someone who's on 100-amp panel, who's got, you know, their electric dryer and their air conditioner and their induction stove running typically draws between 20 and 40 amps. That's way below the 100 amp. Environment and so upgrading, this is a long winded way of saying upgrading everything you know, from fossil fuels, switching your car, getting an EV charger, may or may not require you to upgrade to 200 amps, but if you have the ability to sort of do a little bit of research online, try and figure out what your draw is, so that, because you may not actually need to upgrade alive, find a lot of contractors are somewhat conservative and are telling people to upgrade before they necessarily need to. And the cost to upgrade can be around five or so $1,000 so at least what I've seen in Toronto and so that kind of cost can actually turn people off.
Trevor Freeman 35:42
Yeah. So, I that's a great point to bring up Sarah. And I think we, we see that, of course, with our customers a lot as well. And I think it's important to know that the quick and easy way to determine if you need a panel upgrade is, as you said, to add up the numbers on the breakers, and if you if you're bumping over 100 yep, that's a panel upgrade. But that's not necessarily the most accurate way, because it's rare that we use the full amount of each breaker. And so looking at your utility data, or having your electrician, your contractor, help you, look at your utility data, can tell you that you maybe don't need a panel upgrade, that you can operate all this equipment that we're talking about on your 100 amp panel, and most utilities in Ontario, at least, I know for you in Toronto, and definitely for any of our listeners in our service territory in Ottawa, you can access Your hourly utility data online through whatever portal you have with your utility. So definitely go and check that out
Sarah Grant 36:47
if you end up realizing that your kind of on the cusp and you may need to upgrade. One of the other things that you could do instead is install a smart switch. So, there are products of their levatron is one that I know of. There are even smart panels that give you at your fingertips through a phone app, the ability to sort of say, oh, okay, I want to charge my car, so maybe I'm going to, sort of not let people draw electricity from other aspects in my home, or vice versa, you can kind of turn off and on your car charger. You can even run your whole panel as well. So, sort of the smart switching aspect is a way that, if you're kind of on that cusp, can enable you to avoid a service upgrade and also get some really cool data at your fingertips as well about your electricity consumption.
Trevor Freeman 37:42
Yeah, I'm really glad you brought that up, and I've seen those as well. They're super exciting. And, you know, as a kind of a data nerd, it'd be awesome to have that granular data. And what's every circuit in my house doing? But I think at its most basic, it's basically saying, yeah, like, you can't run your electric clothes dryer and charge your EV at the same time. So it kind of forces one or the other, you know, and whatever slot in whatever piece of equipment you want there, which keeps you under that, that threshold for your panel, no matter what, even if all your things add up to more, you're still going to stay under because it won't let them go on the same time. So that's a great piece of technology. So, I want to quickly ask you about electricity generation and storage, where probably, if anybody kind of wanders around, you're seeing more and more solar panels on roofs. We're hearing more about home battery storage, although that hasn't quite taken off widespread yet, but it is out there. So how would something like that factor into a homeowner's plan?
Sarah Grant 38:42
Yeah, I think that typically, it's kind of one of the later aspects for a homeowner plan. So you know, if you were listening and you're someone who is interested in doing what you can to reduce your carbon footprint, you know the largest things you can do, the single largest thing is to install a heat pump. Get your heating off of off of fossil fuels, and install a heat pump. And, you know, do what you can to reduce your heat loss by adding insulation, making it less leaky. Solar panels are a fantastic complement to that, and I find they, you know, we include them in a clean tech roadmap, and we show people the impact. And some people do choose to do them first just because they're excited, and it is, to some extent, an investment in reduction of your energy bills. So, you know, the sooner you can get the panels on your roof, the sooner you can start to save and no longer spend, you know, and to some extent, also solar panels, at least in Ontario, they're producing their peak amount of electricity at a time when we're using our electricity grid in Ontario, mostly as nuclear and water. But you. Uh, you know, during peak times, we do have some gas power plants that their benefit is to kind of come on quickly and produce electricity really quickly, so that we can make up that that time, say, five o'clock on a really hot August day when everyone comes home from work or six o'clock and turns on their air conditioner and, and, and, but at that same time, solar panels are in peak production. So, you know, I know, I'm sure you've had other podcasts to discuss, sort of our electricity grid, so we don't need to get into more details. But you know, it is something that each can do to offset and reduce that sort of gas peak your plant consumption by putting panels on the roof. And I think a great aspirational goal for everyone would be to be net zero. Just as you know, I know, City of Toronto has a net zero goal as a city overall, so getting each home to net zero would certainly one way to achieve that goal. So there's some savings involved for us. We put panels on, like four years ago, and based on how much we're saving per year and how much we spent, we'll have saved as much in electricity as we spent in 11 to make up the cost in 11 years’ time, the cost the return on investment, isn't as great now because we were able to leverage a federal rebate that is no longer available, but For so that'll probably extend the return on investment. For many people to sort of 15 to 20 years’ time frame. The reduction in use of our gas peaker plants is another, another benefit and, um, no, I'd say the other like, sort of the pleasant side, again, comfort benefit for us, although I wouldn't say invest in it only for this. It's kept our house more comfortable in the summer. So these solar panels are absorbing the sun's energy, the sun's heat. So it's now no longer the sun's no longer cooking our roof as it used to. And although we did add insulation there, the panels are way more effective at just absorbing that energy. And so our second floor is able to stay a lot more comfortable as well. As far as sort of storage goes, You're right. I'm starting to see more and more batteries. But you know, a few years ago, I hadn't seen really any, any in people's homes. The costs, I know, and sort of the thread tape involved in getting them approved was still quite high. But they are a fantastic option if you do have solar panels, or if you're someone who's concerned about making your house more resilient in the event of a power outage, they're a good option to have, obviously, better than, better than a gas generator, which would be the alternative if you want some form of energy on hand in case the grid goes down. But yeah, this is sort of, I would say, if you're thinking about your house and where solar panels and storage could fit in, I would probably put them sort of later on the list. Again, decarbonize by getting, like, electrify everything in your house as much as possible. Do what you can to insulate and air seal, and if you're lucky enough to have a little bit left over solar and storage are great as well.
Trevor Freeman 43:04
Yeah, it's that's a great way to put it. I certainly look at them as supporting tools to someone looking to decarbonize and electrify their house. To your point, you don't get a lot of carbon reduction just from solar, partly, especially in Ontario, because our grid is primarily clean, primarily carbon free, but during those peak solar production hours, that's also typically our peak emission hours from the grid in Ontario. But what solar panels and storage, to a lesser extent, can do is give you some predictability in your energy costs. So, you're kind of locking some portion of your energy cost in the day you put those panels on, and if electricity prices increase, you've got that predictability based on what you put on your roof. So just getting close to the end of our conversation here today, Sarah, I want to ask you two more questions. One, I alluded to this at the beginning, and as did you there are those scenarios where you haven't done any planning or prep. You know that maybe decarbonizing or moving to a more modern piece of equipment is something you want to do, but you haven't done any work on that, and it's January, and all of a sudden there's no heat coming from your furnace. And you get someone to look at it and they say, yep, you need a new one. What can you do? In that sense, are there contractors out there who can turn around and put a heat pump in as quick as they can put a furnace in? Or are we not there yet? What's kind of on the horizon for folks in that situation?
Sarah Grant 44:36
Yeah, there are a lot of contractors out there who can put in a heat pump as quickly as they would a gas furnace. The rebate program that the federal government offered, which is unfortunately no longer available, did a lot of work to, I would say, get homeowners asking contractors about heat pumps, and that then got a lot of contractors on board with installing key pumps. And. And I'm finding actually, right now, we're in a good space, because a lot of manufacturers brought in a lot of stock, and so there's actually an excess of a supply of heat pumps, so the costs have come down a little bit, which is nice in the absence of rebate. So, yeah, the installation itself is, you know, if you're replacing a gas furnace with heat pump, it's no more or less complicated, to be honest, typically should take about, you know, just into two days, or maybe just under, like, you know, one, a full day, and sort of, and then some. And I would say the sort of the biggest, the biggest lost opportunity is, is, you may not, you may not have a contractor that feels comfortable getting you all the way off of gas. So I find a lot of contractors are more comfortable with recommending what's called a hybrid system, where you would have a heat pump and a gas furnace installed in your house. And in this case, the heat pump will always get the first opportunity to provide heating in a house, but then the gas furnace will kick on. Um, at some point. And I find in this case, like the heat pumps are, tend to be a little bit undersized, and so they may not, it's a bit of a lost opportunity. They may not be able to heat as long into the winter as if it was sort of the right size for your home. And you know, instead of the heat pump going all the way, which is the case if you get all the way off of fossil fuels, it'll switch over to the gas furnace as needed. So just like a hybrid car, you know, with a battery and gas in the car itself, this sort of system is still a great step in the right direction, though. So certainly, if you're stuck in the middle of a winter night or a hot summer's day and you've got no cooling or no heating call around, and you know, if you don't like the first answer, if you have still, there are still some contractors that are misinformed about heat pumps and will sort of say, Oh, well, they don't work greater. But I would say, for the most part, in the last four years, things have changed dramatically, and contractors are now on board, and because they have an excess of supplier are eager to, eager to sell them and install them.
Trevor Freeman 47:05
That's great to hear. And I think the important thing there is you're not going to know unless you ask, and if you don't get that answer the first time, you know, take another couple calls. Try call around, because there are, there are contractors out there who can support you in that. And kind of like you said, this is, you know, when you're replacing your major heating equipment in your house, that's your once in a kind of 10-to-15-year period, if not longer, to get that right. And if you lock yourself into something you didn't really want, then it's hard to hard to change course a few years down the road. So, take the time if you can, to ask those questions. Okay, last question for you here, before we wrap up, I want to zoom out a little bit and talk about just the overall process of retrofitting more homes. You know, you made the point earlier. There's a lot of homes out there. If we can start moving all these homes off fossil fuels, it's going to go a long way towards hitting our climate goals. How do we speed that process up? What programs or regulations or policies have you seen, or would you like to see that and kind of encourage these transitions?
Sarah Grant 48:13
Oh, I love that question. Yeah. I mean, if I had a magic wand and could change things, I would definitely like to see more, more incentives, more zero interest financing out there. You know, the homes that I've seen that have been able to get all the way off of fossil fuels, install solar panels, do what they can to insulate were able to access in the city of Toronto anyway, a zero-interest loan that went up $225,000 came with its own $10,000 incentive. They also accessed what is no longer available, the up to $10,000 incentives. So up to 20k of incentives, zero interest loan, those like of the homes that we work with, they're about 20% that have achieved that kind of like the got to sort of net zero, significant energy reduction, and we're able to, you know, access that level of financing and rebates. Those programs are not available anymore. Or at least, the City of Toronto offers their low interest loan. It's no longer zero interest, and doesn't have the incentives anymore. So that typically showed me that, you know, it's possible, but we do need more financing and support in place for people. You know, there's a there are a lot of great models in Europe and in Germany, the energy sprawl model exists where basically big like panels can be installed on the outside of people's homes that have insulation, that have an air barrier, that kind of come with the Windows already well installed those sort of options as well. If, if, if feasible, can also do a lot to accelerate our rate of decarbonizing or electrifying in in Canada. In that regard, there's a lot happening in the sort of the low income Social. Housing space. And I feel very honored or privileged to be just a small actor in that space and collaborating with many fantastic actors that are not only sort of retrofitting a large number of homes, at least in Toronto, but also treating it as an opportunity to sort of help think about how we can get to scale and how we can accelerate this and so they are changing contractors mindsets and impacting the availability of stock and supply. So, yeah, we need, we need, we do need more policies and support and levers in place, and then, as well, the sort of the contractor industry, there's a lot of training and support that's also needed. So it's a big, it's a big, exciting problem with lots of opportunity, but, yeah, lots of work to happen in order for us to achieve our net zero goals.
Trevor Freeman 50:50
Yeah, I think we have seen that there's a role for funding and financing to help lower that initial barrier of some of this, you know, still fairly nascent technology, although it's becoming more commonplace, but there is a role for those programs, and when they are in place, you know, your experience has shown they work, you're seeing more projects go through when there are funding and financing programs compared to when there aren't. So it's good to know that the programs work, and we just need to see more of them, so that's great. Okay, Sarah, we always wrap up our interviews with kind of a series of questions that I pose to all guests. So as long as you're ready, I'll dive right in. What is a book that you've read that you think everybody should read?
Sarah Grant 51:35
That is a great question. That's fun. I'm an avid reader, so it's hard to it's hard to answer this, to be honest, one book that comes to mind that I think everyone should read is called Ishmael. It's a book about a talking gorilla, and it it definitely changed the trajectory of my life. I read it when I was about 20 years old, I think, and in, you know, studying to become an electrical engineer, thinking about my next steps. I was in my last year of university, so maybe I was a bit older, but, yeah, it's a fantastic book that has, I think, still stood the test of time. I come back to it every few years and reread it.
Trevor Freeman 52:18
Awesome. I could be wrong here, my memory is hazy, but that rings a bell. I feel like maybe many, many years ago, you told me about that book. It's possible. I think we, for those of you who don't know this international development thing, Sarah and I did. A lot of us went through that path of being an engineering school and deciding there's got to be something more out there, and I want to have an impact in a different way. And that took a lot of us down to different courses in our lives. But if someone offered you a free round trip flight anywhere in the world, where would you go?
Sarah Grant 52:54
Okay, I hope that they're going to offset the emissions, if they're offering or I will offset the emissions, where would I go? I mean, I've always wanted to go to so assuming it's a carbon neutral flight, I've always wanted to go to New Zealand, and I used to play rugby. So I would definitely go catch a few rugby games and watch the All Blacks do their traditional Māori dance and hike the hills and the mountains and just sort of see the, see the landscape in New Zealand.
Trevor Freeman 53:29
Who is someone that you admire?
Sarah Grant 53:32
Okay, so, I mean, this is going to get real, really quick, so I would say, you know, I this is and a bit cheesy, but I'm going to say my kids, I've got three, and they're six, eight and 10, they're all very aware of their role in the world. They go to an alternative school, so perhaps that's part of it, but I just think perhaps it's also just being a kid of this age. And they are the reason we bought an electric car sooner than we could afford, because they started crying when we would go in the gas car, and they were concerned about the emissions. And so, I admire my kids. I admire their awareness and their ability to speak up when, when, when something happens. A few months ago, my partner came out to all of us as a trans person, and this is where I said it was going to get real, pretty quick, because my kids have taken it so well, like, they've taken it in stride. They've My daughter has embraced it. She's like, Oh my God. Now I have two moms I can, like, I'm not the mom that's going to take her to get pedicures, but she now has a mom that can take her to get pedicures. So, it's, I guess what I'm saying is, there was their awareness. and their resilience is astounding.
Trevor Freeman 55:03
Yeah, that's awesome. Thanks for sharing both of those things, and I echo that and seeing the way that my kids and kids you know that are aware of this stuff really find ways to identify their role in this and find ways to sort of advocate, even without knowing all the big picture and knowing all the nuance to it. And maybe that's even better, that they're just going based on kind of hard and what they know. So that's fantastic. Thanks for sharing that. Our final question here, before we wrap is, what is something about the energy sector or the work that you do, or something that you see coming in the near future that you're really excited about.
Sarah Grant 55:48
So there's so much to be excited for. So, um, one thing that is that is giving me a lot of excitement is, is the low income, the social housing work that I'm involved in because, because of the potential to help accelerate things, because we're all working in a very different way, I think traditionally, you know, and in any space, there's a lot of competition, but all of us who are working, whether It's I'm working with some architects, with some contractors, the owners, their land trust organizations, of these buildings, everyone is operating with the idea that, you know, we should be collaborating. And so there's a lot of knowledge sharing, a lot of investing in each other's awareness and connections. And, you know, it's net it's net positive. It's resulting in a lot more than if we were kind of just, like, holding our cards close and being like, Oh, you hired me to do this, and I don't want to tell you how I did it, because then maybe you're not going to hire me next time I'm happy, if I get worked out of a job to some extent. And what it means for gold trench energy is that we need to kind of keep adapting. Like, four years ago, the conversations I was having with homeowners are very different from the conversations now, and that's amazing, because four years ago, people didn't, lot of people didn't know about heat pumps, and I know that's still the case, but a lot of people that were hiring us didn't know, and now, four years later, they do, and so that evolving knowledge and enhancing Understanding and the fact that there are people out there who are working in a collaborative manner, I think that's going to get us a lot farther, faster, and honestly, it's just way more fun to collaborate with people.
Trevor Freeman 57:32
Yeah, totally. I echo that. I've said it on this podcast before. That one thing I've noticed having been kind of in this space now for close to 15 years in the sort of energy building sector, it feels like things are moving faster and more widespread. There are more people that are aware of the need to decarbonize. There are more people working on that. There are more people working on it in different ways, which is really exciting to see. So that's something definitely that I'm also quite excited about. So Sarah, it's been great chatting today. Thanks so much for sharing your experience and telling us a little bit more about what you do. And yeah, I really appreciate you taking the time to chat.
Sarah Grant 58:15
You're welcome. Thanks for having me.
Trevor Freeman 58:17
Thanks, Sarah, thanks for tuning in to another episode of The thinkenergy podcast. Don't forget to subscribe wherever you listen to podcasts, and it would be great if you could leave us a review. It really helps to spread the word. As always, we would love to hear from you, whether it's feedback, comments or an idea for a show or a guest. You can always reach us at [email protected]
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Summer rewind: If electrification is the future of energy, the grid must become more efficient and more reliable across Canada. Jenna Gillis, Manager of Distribution System Integration at Hydro Ottawa, joins thinkenergy to discuss the process. Listen to episode 136, as she shares how Ottawa’s electricity grid is being updated with an Advanced Distribution Management System (ADMS) and what this means for you, your family, and residents throughout the region.
Related links
● EV Everywhere Pilot Project: https://hydroottawa.com/en/save-energy/save-energy-homes/ev-everywhere
● Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
● Hydro Ottawa: https://hydroottawa.com/en
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Transcript:
Trevor Freeman
Hey everyone. Well, it's officially summer, and the think energy team is taking a break to recharge over the next two months, but also to plan our content for the fall. So stay tuned for some great episodes in the fall. Not to worry, though, we still have our summer rewind to keep you engaged. This is where we pick out some of the great past episodes that we've done and repost them. So whether you're lucky enough to be sitting on a dock or going on a road trip or if you're just keeping up with your commute through the summer, it's a great time to revisit our past content. You will hear past episodes from my predecessor and the host chair, Dan Sagan, as well as a couple of mine from the past few months, and you're welcome to check out your own favorite past episodes as well. Wherever you get your podcasts. We hope you have an amazing summer, and we'll be back with new content in September, and until then, happy listening.
Trevor Freeman 00:07
Hi, welcome to think energy, a podcast that dives into the fast-changing world of energy through conversations with industry leaders, innovators and people on the frontlines of the energy transition. Join me Trevor Freeman, as I explore the traditional, unconventional and even up and coming facets of the energy industry. If you've got thoughts, feedback or ideas for topics that we should cover, we'd love to hear from you. Please reach out to us, I think energy at hydro ottawa.com. Hi, everyone, welcome back. I'm pretty excited about today's topic, because we're going to be tackling something a little bit technical. And that's always fun. And today is going to be the first of what might end up being a few different episodes looking at this term called grid modernization. So today, we're going to do just a high-level overview. And then over the next few months, there'll be a couple of different episodes that will dive deeper into some of the specific aspects of grid modernization. So that term grid modernization can be a little bit daunting, but that's okay. Our goal here is to pull apart these topics to better understand what they are and how they impact all of us, you know, from those of us working in the energy sector, all the way to the end users of our product, if you will, our electricity customers. So let's start by a bit of a primer. And I think it'll be helpful to start by talking about what the grid is. So the electrical power grid has been called the world's largest machine, and the greatest engineering achievement of the 20th century. And for good reason, thinking of it as a machine is a great metaphor, because just like a car, or a sewing machine or a snow blower, there are a lot of parts. And if any one of those parts breaks or isn't working as it's supposed to be, that will impact the overall function of the machine. And the same is true for the grid. And the parts we're talking about here are the holes, the conductors or wires, the transformers, the switches, as well as the many different sensors and meters and communication devices that help the humans in the mix, monitor and control things. The difference though, is that you know, even for a complex machine, like a car, there are hundreds or maybe even a couple 1000 parts. But the electricity grid, even if we just look at let's say hydro Ottawa as territory, there are hundreds of 1000s of parts. And if we scale that up to Ontario's grid, we're talking about millions and millions of individual parts all working together, so that when you turn your lights on at home, electricity that was generated hundreds or 1000s of kilometers away, flows into your device and makes it work. That's pretty impressive. And if any one of those millions of parts breaks, there's an impact somewhere on the grid. If multiple things break, or if there's something really critical that isn't working. That's a major problem. And we've seen these major problems. We've seen large scale outages. And you know, we tend to focus on Ontario's grid on this show, because that's what we call home. But our grid is connected to our neighboring grids, who are connected to their neighbors to form really an interconnected North American grid across Canada and the United States. It really is a modern engineering marvel. And, you know, we didn't just get here by chance. This was kind of designed, you know, back at the early days of the 20th century in the early 1900s. Electrical pioneers met for the first time in what is now Kitchener, Ontario to discuss what it would look like to wire Ontario's customers together to form a provincial electricity grid. Our predecessor company, the Ottawa hydroelectric commission, connected to that provincial grid in 1916. So, what we know as the Ottawa grid and our service territory is over 100 years old today. Before that, across Ontario, reliable and continuous power in the region was kind of uncommon, and really dependent on whether someone in the area like a major business or a wealthy individual had invested in a localized electricity grid for their own needs. An interconnected provincial grid was designed and implemented with a goal of making electricity available to all Ontarians regardless of where they lived. And that kind of evolution of the grid in Ontario is similar to how it worked in other parts of North America and indeed the world. That's kind of how grids came about in the last century. Ontario's electricity grid, however, like all grids around the world, was really designed as a one-way street. So, the idea was to generate and then transmit, and then deliver that electricity to customers in that order. Back then, those pioneers really couldn't have imagined an electricity grid that would need to support two-way interactive things like small scale distributed renewable energy, you know, solar panels on roofs or electric vehicles, or energy storage, and a whole host of other things that, you know, want to do more than just draw power from the grid. As we've talked about the ongoing energy transition, and electrification, which is being driven by the pressures of climate change, is really driving a societal shift to bring the electricity system into the 21st century, and to make sure it's powered with clean, renewable electricity. So, our grid is starting to undergo this major transformation. And we won't be able to do that effectively or affordably by just using the same strategies and technologies and the same pace that we've been doing it at over the last 100 plus years. We need to take it to the next level; we need to rethink what we're doing to upgrade the grid and how we're doing it. And that's really what grid modernization is, it's not saying we don't have a modern grid, it's realizing that the grid of 10 years from now needs to be different in a much bigger way than it's different from how it was 10 years ago, that pace of change needs to happen quicker. And we need to bring on new functionality. It's not just you know, incremental change anymore. To help us make some sense of this. I'm really happy to have Jenna Gillis to chat with today. Jenna is the manager of distribution system integration at hydro Ottawa and is leading this major project that we're calling at a high-level grid modernization, or more specifically, our advanced distribution management system, or ADMS. Jenna has been with hydro Ottawa for 16 years and has held a number of different roles on the operations and systems side of our business and really knows how our grid operates, how it's been operating, how the humans in the mix control things. And what's necessary to get us to that next stage that we've been talking about. Jenna, welcome to the show.
Jenna Gillis 07:04
Great. Thanks, Trevor. excited to talk to about this today.
Trevor Freeman 07:07
Yeah, I'm excited to. So let's start at kind of a high level here and help our listeners understand how we currently operate our grid today. So paint the picture for those of us who don't kind of get to see what happens behind the scenes. How do we control things today?
Jenna Gillis 07:23
Yeah, for sure. So what people might not realize that we actually have people sitting in a control room centralized control room that looks at our system 24/7 365. So we've got people monitoring the system all the time. And they look at the grid state, and they help direct field activities. They look at triaging outages as they become aware of them. And right now, we've got visibility to our control room to all of our substations, so all of our, you know, high level devices, but only down to about 8% of the feeders and not actually all the way out to our customer level. So what does that mean? That means that we still rely on customers calling us or reporting online when they experience an outage. And all of that information does make its way back into our control room operators. And it goes into a system we call the outage management system, which helps us track and identify where we might be seeing issues out on the grid. So the operators then use that information to help make decisions in terms of controlling the grid where they need to open up closed devices where they need to send field crews to restore power. So on top of that, most of these activities are done by field crews. So the system operators are in direct contact with our crews out in the field and providing direction on where to go, what devices to you know, have them physically open or close in the field. And we've got about 10% of our system right now that has remote capabilities. So that means that the operators can choose to open or close those devices, basically at a click of a button back in the office sitting at a computer. So most of what we do today really is human based and does take an expert control operator to be monitoring the systems and making the decisions.
Trevor Freeman 09:08
Yeah, so we've got this like really complex system. It's, you know, state of the art system, if you will, that requires, like you say experts to keep track of what's happening to identify problems and make decisions based on the information they're getting. I just want to pick apart a few things you said there. So when we're talking about our substations, just for our listeners, those are, you know, spots in our grid where we take higher voltage and step it down via transformers to a lower voltage, and then send that out on wires. That's what we call our feeders to our end customers. We know what's happening at that substation level, we can see whether the power is flowing or not whether switches are open or not. But once it gets past that we lose some of that visibility. That's kind of what I'm hearing from you
Jenna Gillis 09:57
Yeah, exactly. And so that's why I'm saying like we still rely on those notifications from our customers to let us know where they're seeing the problems. And, you know, it comes into a system that, that we can look at in conjunction with that visibility that we have on the substations to help us understand what's going on.
Trevor Freeman 10:12
Right. So obviously, it was such a, you know, an ordered and complex system, we're constantly in proving and renewing and upgrading. That's not new. That's not something that we're just starting. But as I've kind of hinted at in the opening there, we do need to change how we do things. So before we look into where we're going, how do we renew and upgrade today, what's our current process.
Jenna Gillis 10:36
So we do have a robust asset management framework. So that's basically a program that tells us and we look at all of our asset information. And that's whether that's poles, wires, transformers, switches, breakers, basically anything we have out on the distribution system, and we look at and prioritize where we need to invest and where we need to renew, replace, install, upgrade, all of that kind of stuff. So basically, as we do that, right now, we go through, and we'll incorporate new technologies, like these remote control switches, like these sensors to bring information back into the control room to help us continue to evolve, meet our customer or system needs. So this, this process has worked really well in the past in terms of keeping pace with technology and the requirements of the grid and our customers. But right now, we're seeing that it's we're falling behind, it's too slow to parallel installation of these new technological devices, with these asset renewals or installation. So I mean, if you think about it, you know, a pull out with wires on it can last over 50 years, we can't wait until we're replacing that 50 years from now to go in and add these new technological advancements. So what that means is now we're looking at a hybrid ap proach. So of course, we're going to continue to parallel activities where it makes sense with these asset renewals and upgrades and replacements. But we also need to strategically start placing these devices in areas that we're going to gain benefit from, and I'm talking about benefit from a control room operator perspective, benefit from a safety or field crew perspective, but also where we can provide value to our customers in terms of, you know, expediting restoration efforts, or, you know, providing more flexibility into the system to allow more customer connections, whether that be, you know, new residential developments, or whether that's, you know, the next solar panel or battery or something like that.
Trevor Freeman 12:25
Yeah, waiting for anybody who's familiar with kind of technological adoption curves and the pace of technological change, you talk about 50 years is the life of some of this equipment, the difference between technology and let's say, 1930, and 1980, wasn't a huge jump when it comes to poles and wires and transformers. But today, the difference of 50 years is night and day that we're not talking at all about the same technology. So we can't wait for that whole cycle to go through before we're getting some of the tech in today that we need today in order to upgrade the system. So that's helpful to understand what that looks like. So let's look forward then. And when we talk about where we want to go with grid modernization, how we want to change that, talk us through what we're trying to accomplish.
Jenna Gillis 13:14
Yeah, so I think I'm gonna paint a little bit of a picture here in terms of how I think about grid modernization, because that's really helped me contextualize the way that we need to do things differently. So I think of grid modernization, that program in entirety as like a stacked or a layer pyramid. At the bottom, you have field devices. So you have equipment that's remotely controlled, or providing data in the field. So you know, we're talking about sensors, or meters or switches, things like that. That's your foundation. On top of that, you then need a way to get that information back to back to systems back to people. So then you need a communication infrastructure. So you need to be able to take that data and funnel it where it needs to go, which is the third layer data management, you need to store, organize, create access to that field data. And then finally, the fourth triangle right at the very top is your applications and analytics later. So now you've got the data coming from the field, you're bringing it back, and you're managing it. So now what are you going to do with that information. So these are the applications and analytics. So really the tools that digest that data and ultimately help make decisions. So that is what I envisioned kind of as the grid modernization pyramid. And you need each one of those layers to unlock the value from the layer below it. So you can't really have one without the other all the way up to the top. So what we need to start doing is thinking about these layers in a programmatic fashion. What we've done historically is looked at the requirements on a project by project or program by program basis. So basically, you would unlock each one of those layers for that specific project or program requirements. What we need to start doing now is that grid moderization is going to be the foundation for everything we do. So basically, every project, every program is going to require some level of information, data management, analytics, communication. So the way we're looking at that is this is now becoming a foundation to everything we do. So we need to be programmatic, roll this out so that regardless of what we're doing in the future, we have this foundation to rely on. And we're not building it piece by piece as we work through, you know, project life cycles. So really, what's different when I talk about grid modernization assets, and I'm talking about meters, or sensors or remote control devices, is the integrated nature. So we talked about that pyramid, you can't use these devices without any one of those layers, whereas you think of a traditional asset like a pole, you can, you know, load it up at a truck, and somebody can go and put it in the ground. So it's really the the true convergence. Now we're seeing what we, you know, our information technology, our IT systems, our operational technology, or OT systems, and then operations and asset management. So we really need to be looking at these things together, as one, making sure we're all aligned to unlock each one of these layers.
Trevor Freeman 16:15
Yeah, it really highlights the, I guess, cascading impacts of projects and decisions and bringing on new technology across the entire distribution, business and how we do things and how we serve our customers. One is impacting the other in ways that hasn't really, truly been the case before. So that's that's a great way of of painting it. Thanks, Jenna. Let's talk about kind of the the why behind this, what are the benefits that we're going to see by taking this approach by taking this sort of accelerated upgraded process that we're doing? What are we going to gain from this.
Jenna Gillis 16:54
So our overall grid modernization strategy is guided by five key objectives. So I'll go through each one of those and give you kind of a high level blurb on on what it is that we're trying to achieve with grid modernization. So the first one is enhancing reliability. So the more monitoring devices you have in the field to understand the state of the grid, the more remote capabilities you have in order to operate. And you know, isolate and restore, the better reliability have the ultimate goal is moving towards an automated process, where you have all of the foundation of the equipment, the communication channels and the audit, the analytics to make decisions, you can get outages restored much more quickly. The next one is what we call flexibility. So adaptive grid flexibility. So we want to make sure that the grid is dynamic to all of these changing energy demands that we're seeing come online, so things like heat pumps, or electric vehicles, or solar generation or battery, we want to provide more options for the connections and be able to have the grid respond dynamically to these changing conditions. Next one we have is fortified resilience and robust security. So resilience is really about the ability to do to withstand disruptions. And I'm talking about that from, you know, a physical asset perspective, but maybe also a technology perspective, as well, we want to make sure that we have a good diversity, to be able to recover from disruptions. So we know there will always be disruptions, as we've seen, kind of with the weather and the little last little while. And then as we get more and more connected, we need to make sure we're safeguarding assets from cyber threats, core to everything we do, we want to make sure that we're thinking about the customer. And so we're looking towards strengthening customer engagement and empowerment. So we've talked about, you know, getting more data back from the field and being able to unlock new new ways of doing things, new tools, and providing some of this information back to the customers to help them be better informed about their energy uses, and their, their low profile and what they want to do with their equipment. And then finally, sustainable decarbonisation of renewable energy integration. So we really want to look at reducing our carbon footprint by optimizing our planning and operations processes. So we talked about it a little bit about automation, you know, that will reduce our need to roll trucks for crews to physically go out in the field and operate devices. And basically, everything above we talked about was, you know, being able to incorporate renewable energy sources. We want to make sure that we have the ability to bring these resources online and leverage them.
Trevor Freeman 19:34
Yeah, I mean, it really kind of, again, not to kind of reiterate the same things we're talking about, but it it's an all encompassing type of project like everything we're trying to do everything we talk about on this show, when it comes to the energy transition, whether that's having a more robust, sustainable, smart grid on the utility side of things, to enabling the kinds of things our customers want to do in terms of adding in more DER's, more self generation and storage, this project is kind of the foundation work. And that's going to support all of those efforts. And we're really only going to get so far without doing this kind of work, which stresses the importance of it.
Jenna Gillis 20:19
Yeah, it really does unlock so much more by having this level of information and visibility into our system that we want to achieve.
Trevor Freeman 20:27
Yeah, that's great. Okay, so let's kind of dive in here you have this overall strategy that you and your team have outlined, which you're calling our grid modernization roadmap. Walk us through the main components of this and kind of the timelines that you've laid out? Is this a six months project? I say that kind of laughing, knowing is not a six month project? How long is this going to take? And what are the major components of this.
Jenna Gillis 20:53
So hopefully, I've done some justification in terms of, you know, mapping out how complex this actually is to deploy. And so our grid modernization roadmap is set out, basically a set of initiatives over the next 10 plus years. So we've kind of, you know, got got a good handle on the objectives we want to unlock over the next 10 years. And so we've laid out, what do we need to do to unlock those, and what's the timing of that. So we also need to understand that this is going to be dynamic and constantly evolving with, you know, technology or market drivers. So you know, this roadmap is only as good as it is today until you know, something changes tomorrow. And we recognize that this is going to have to be dynamic and evolving. So due to the complexity of it, we decided to basically bucket the program into six different component layers so that we can really get a sense of how one feeds into the next as I kind of talked a little bit about the pyramid before. So the first one is physical infrastructure. Number two is sensing and measurement. The third is communication. Fourth is data management and analytics. Number five is control and optimization. And then finally, the last number six is business and regulatory. And so all of our initiatives fit underneath one of those six components.
Trevor Freeman 22:12
Okay, so let's dive in and pull them apart that I'd love to kind of talk more about each of those. And just for our listeners, we're going to keep this fairly high level, because we don't have time to get into super detail on all six. But the plan is actually to take future episodes and maybe pull apart some of these in more detail. So if you're super interested in what we're talking about today, don't worry, we'll we'll dive into more detail. So let's start at the top with physical infrastructure. What does that entail?
Jenna Gillis 22:40
So the physical infrastructure component really targets the challenges and opportunities posed by electric vehicles electrification, climate vulnerability on the grid itself. So we talked a little bit about the fact that we need to start adapting, or continue to adapt our asset management practices to address these factors. So you know, what does that mean that that's things like I talked about before about increasing the rate that we add new technology or remote switches and sensors and things like that into the system. And I talked before about resiliency and flexibility. And a corporate part of this is, you know, incorporating an increased level of climate risk consideration into our, you know, acid assessments and our plan for renewal or replacement of those devices.
Trevor Freeman 23:28
Yeah, so this part of the strategy is really about, you know, the actual devices in the field that are going to be installed the new technology that we want to get out into the field on our grid. Let's let's pick apart that last piece a little bit, the climate vulnerability, how are we also trying to, you know, for lack of a better word, harden our grid, or make it a little more resilient to some of the the weather events we're seeing?
Jenna Gillis 23:52
Yeah, so I think everybody's probably well aware that it's not about, you know, if we're going to see, you know, another large weather round, it's about, it's about when. We've always incorporated those types of things into our asset planning. But now, the frequency and severity of these things is becoming higher and higher. So what we started looking at is, you know, reliability has always been a priority. But now we're shifting gears a little bit to resilience. So I talked about that before. And that's more about withstanding and recovering quickly from the events, like I said, we know they're going to happen. So how are we going to make sure that we can recover as quickly as possible. So with looking at that, we're looking at things like reviewing our design elements, like strengthening the poles that we install or doing strategic undergrounding and sections of overhead lines that we know have a high exposure, and like subsequent consequence of failure. So we are building all of these strategies now as well into that asset management in the deployment of what we're putting out into the field.
Trevor Freeman 24:50
Great. And again, just for our listeners, you know, I want to talk more about what we're doing and what can be done on that climate resiliency piece. So there, you know, keep your eyes open for further episode on that down the road. Okay, so the next piece you talked about is sensing and measurement at a high level, talk us through what that what that means and how that contributes to overall grid effectiveness.
Jenna Gillis 25:13
Yeah, so sensing and measurement is more than just installing the physical devices that we kind of talked about in the previous component. And its devices like sensors to detect faults and report back and where there might be disturbances or outages on the system. And it's more than just meters on customer homes, it's about integrating that data back into our grid management systems. So you know, our ultimate goal is to have real time access to all of the data from our customer meters, you know, that's over 350,000 meters. But to achieve this, we need to have a robust strategy to transfer that information store that information, at the right frequency, meaning in terms of, you know, how often do we get the information from this devices? And how often do we receive that information back in the office for all of the different use cases, and there's, you know, there's hundreds of use cases for that information. So this does represent a significant shift in the way that we're using our meters right now. Right now, when I talk about our customer meters, we take a reading from those once every 24 hours, with hourly level of granular data. So it's basically once every 24 hours, we get 24 points of data. You know, and we're talking about what we want to do with grid modernization, we're looking at, you know, reading those meters, you know, once a minute with more information. So you can see there is a huge shift in the way that we've got kind of the infrastructure set up around those things.
Trevor Freeman 26:43
When you talk about those numbers, so 24 data points every or every day, changing to potentially reading every minute. Remember, we're multiplying that by 350,000. So that's a huge amount of data. And, you know, Jenna and I are working for hydro Ottawa here, one of the sort of medium size utilities in the province of Ontario, we've got other utilities in the sector that have millions of customers. So the importance of data and how we handle that, and we'll talk a little bit more about that in a minute is certainly really high on the priority list. You know, some of what you mentioned there sounds a lot like what we call advanced metering infrastructure 2.0 or AMI 2.0. So for those kind of in the industry that know what that is, that's maybe the next generation of meters, we might be talking about, how does that differ from the existing smart meters that exist all across Ontario? And that doesn't mean they exist everywhere in North America, but at least in Ontario, we've got kind of what we call AMI 1.0. What does AMI 2.0 look like? And how does that change things?
Jenna Gillis 27:50
Yeah, so there's kind of one key critical factor, AMI 1.0 was rolled out with, you know, one main purpose, that's billing. And so our meters are set and our communication infrastructure is set up to again, report back on a frequency that makes sense for monthly billing. So like I said, in other words, that's a once a day reading. And so that data is stored and available the next day, so not, not what we would call real time. So this information is incredibly valuable. And we do use it for planning and supporting operational processes. But it doesn't allow us to respond real time to the conditions on the system, right down to that customer level. So AMI 2.0, which is basically fate. You know, the next step from that first level of having, you know, meters that we can read remotely from the office is more just about than, like I mentioned before about installing sensors, it's not just changing those meters, we talked about the data requirement. And so it's also a substantial upgrade to our communication infrastructure to get that higher volume of data back from the field. And what are we going to use that information for? Like, why is it important to have it real time as opposed to you know, the next day, it's because these meters will be able to give us things like a power off notification. So we talked before about the fact that we do still rely right now on our customers calling in to let us know that they are out of power in the future with AMI 2.0. The intention will be that these meters will report right back into that outage management system. And we will know as soon as that meter sends a signal, say, Oh, I've lost power. The second piece of that is we'd want to know when your power comes back on. So we're going through we're doing our restoration efforts, we want to make sure that we're picking everybody up. So we'd also be able to get a signal coming back on and say like yep, I just turned back on. So having this visibility right down to the customer level gives us so much more flexibility in terms of how we can respond to the system in real time. The other one it also opens a whole bunch of other future use cases such as you know, we talked about unlocking benefits for our customers as well but real time data but their energy uses and you know, providing additional tools or software to help them look at their consumption and overall save money on their bill. So I'm then that's a future step. We're not there today, but the work is on the way to achieve that. And that, you know, those are some of our guiding principles around what we're doing for grid modernization. Yeah really highlights how powerful it can be to know what's happening in real time at every, you know, end use of our entire grid, every customer knowing exactly where the issues are exactly when they get resolved or don't get results. So that's pretty powerful information. So, as we've kind of talked about, there's a natural tie over from having that sensing and metering equipment out in the field, gathering that data, and then getting that data back to our system office where we can use it. And that's where communication comes in. So tell us about the critical role that our communication technology will play. So today, hydro has a communication network that we've spent our entire service to territory, and it uses a bunch of different technologies or different channels like cellular networks, radio, fibre phone lines, so we've got a diverse communication network that sees across our service territory. So again, kind of parallel in the way that we've been deploying some of these smart technologies. This strategy is very effective and accommodating the sensing and measurement control devices that we've been doing today. But again, we are talking about an increase in data we're talking about an increase of physical devices means that we need faster higher capacity methods to get that data from the field back into our systems. So again, this is all part of the strategy that we're focused on is making sure that we have this backbone communication infrastructure ready to connect these devices into. We don't have all the answers on that yet. But we know roughly where we need to get to. And again, it's part of this roadmap to make sure that we achieve those objectives.
Trevor Freeman 31:47
So when we talk about communication and sending data over communication networks, increasingly, we all know, the challenges with cybersecurity. And people may be wondering, how are we going to protect all this data that's now flowing, that's giving real time information about you know, power use on our grid? How does cybersecurity fit in within this plan.
Jenna Gillis 32:08
So we do have a robust cybersecurity standards that we follow, and a dedicated team who looks after these things for us. So as we know, as the grid becomes more and more connected, cybersecurity becomes an even more crucial part of this. And it's a critical factor. And we you know, we mentioned it as one of the core objectives of the program is to, you know, maintain our security. So if you think about it in the past, when we went and you know, just installed a device that, you know, somebody could go in and control from a bucket truck, you didn't have to incorporate cybersecurity standards, you didn't have to, you know, have a device, go through the multiple levels of checks and validation that we have to do things today. So it is another another shift in the way that we operate, right is that and again, we need to keep pace on the technology standpoint of things, not just the physical device.
Trevor Freeman 32:58
Totally. Okay. So there's definitely a bit of a flow here, because we talked about the data in the field, we talked about communication. Now we've got that data coming into hydronic, into our system office, we kind of move into that next piece, you talked about data management and analytics. How does all this data help us transform our grid? What do we do with this data once we get it?
Jenna Gillis 33:22
Yeah, so raw data coming from the field isn't overly valuable, what you need to do is you need to have an established framework for that information to allow the users to access that in real time. And so when I'm talking users right now, you know I'm talking about it could be a number of different meanings. But today, we're really talking about our hydro Ottawa control room operators, I'm talking about, you know, our planning teams, our operations teams, and our maintenance systems information. So you need to make sure that you have a framework to access that information in meaningful formats. So you know, eventually, once we get a sense of what this information is, and we have a robust strategy around it, we could be providing that information to customers for their energy management systems and use cases like we talked about before. So the other piece is as we collect more and more information on the condition and use of our assets, we can refine and enhance our decision making planning operations, asset management becomes more and more formed. So each one of these pieces of data is critical, but you need to make sure that you have a strong framework around it. So you are gleaning the value from that information.
Trevor Freeman 34:24
Yeah, I mean, you're kind of talking about analytics here. And, you know, analytics is essentially combing through that vast amount of raw data and pulling out insights to make smart evidence based decisions. I know I'm asking you to kind of look in a crystal ball here, but what kinds of insights are you expecting to get once we have access to all this data?
Jenna Gillis 34:45
Yeah, so really, the expectation is, the more information we have about how the grid operates and performs under a variety of different conditions. We'll be better able to plan and optimize that configuration when I talked before about you know that grid resiliency, so What is the best configuration of our of our network? Where do we have problems downstream that we maybe didn't see before. But now we see. So we can start setting things up differently. It will help us enhance our ability to appropriately size and prioritize our investments and make better use of the existing assets that we have. So in light of all these uncertainties we got about electric vehicles electrification and climate risks. The more information we have at our fingertips, the quicker we're going to be able to respond and adjust our strategies to keep up with those market drivers.
Trevor Freeman 35:34
Yeah, you. So asset utilization is a really fascinating piece. And again, you know, this isn't the episode to dive into that. But just quickly, for our listeners, you know, you may be familiar that utility companies have to design to peak load. So we need to be able to provide the highest amount of power that people need, whether it's a hot, sunny summer afternoon, and everyone's got their air conditioning on. But while we're not using that peak load, assets are sitting underutilized, we're not using the capacity we need. And the more of that capacity we can use, the better. And by putting in some of this technology. By gaining those insights, if we can do appropriate, switching or better planning to utilize our assets better, everybody wins, our grid is more effective, it's more economical. And I think we're all in better shape. So great to see where we're going with that. The next component you talked about is control and optimization. So we talked about how we control the grid today and how it's kind of a manual process. We have, you know, really smart folks sitting in our system office who are making important decisions. How does that control evolve with this strategy?
Jenna Gillis 36:48
Yeah, so this layer, this control, and optimization is really about using all of that data to make informed decisions. So one, we're actually undergoing one big transformation, transformative project right now. And you You referenced it earlier, it's our advanced distribution management system, or ADMS. So what this is, is it's really a complete modernization of the software tools used by our control room operators. So the individuals sitting at the desk watching the state of the grid 24/7 365. So to give you a sense of what they're using today to see that picture is the operators have to interact with at least five separate systems right now that are not integrated to gain all that full picture. So the intent of this project, and the main driver is to paint one pane of glass for the operators, it's amalgamating those five separate systems into one view, to give them better insights into the status system. So we're going to be Malkin ating, these five systems, but also then incorporating more of this field data that we've talked about collecting as well. So some of the things that we kind of lock with the advanced distribution management system that we aren't capable of doing today is working towards implementing a fault location, isolation and service restoration scheme. So if you're in the industry, that's well known as FLISAR. So what this is
Trevor Freeman 38:06
a fantastic name, by the way.
Jenna Gillis 38:08
Yeah, what this is really about is two way communication to and from these field devices and sensors to get a sense of where we might be seeing issues on on the distribution system. So where we have faults, or where we have outages occurring, this system will then it's an analytic platform that takes all the information back and it can propose to the operators switching to restore as many customers as we can and isolate that faulted section with line. This future step of that is once we get comfortable, and we know the system and the analytics are working effectively is to allow the system to do it automatically. So instead of proposing switching to an operator who can make the decision and then perform the switching or roll a field crew, eventually we'd be able to do this automatically. So once the system is configured, and we've got all those remotely operable devices in the field, we would allow the system to make automatic decisions and restore and isolate the faulted sections
Trevor Freeman 39:03
So I mean, you're talking about analyzing data and making decisions automatically. It's kind of sounds like AI a little bit, which, of course, is a pretty, you know, buzzword these days in a lot of different sectors. Does, does AI come into play here in terms of making decisions and controlling things on the grid?
Jenna Gillis 39:22
Yeah, so I mean, we have a number of use cases that we're looking at right now with AI. And obviously, the more data we get, the more opportunities we have to leverage technology and AI. So some of the things we're looking at right now is things like predicting and forecasting demand levels or load levels that are on the distribution grid based on you know, a number of inputs, so like the grid status, what's the weather going to be? What did you know? What was the historical loading and things like that? And when you have multiple factors like that, that feed into, you know, what is your customers load going to be? You need something like AI to be able to digest all of that information and come up with recommendations another one This is just analyzing multiple sensors and control boards to help us predict failures. So the more more information we're getting back on the assets, we can use AI to help us explore build models to help us identify exceptions in those large amounts of data. And in order to be able to flag potential failures, and allow us to intervene and course correct before, you know, they potentially cause an outage or something like that.
Trevor Freeman 40:23
Yeah, so that would be and correct me if I'm, if I'm wrong here and interpreting this wrong. That's like, taking a bunch of data points on our existing equipment is running, maybe you know that the temperature that we're seeing, or the loading on that equipment and how that relates to its normal operating load, and be able to say, we think based on the operating conditions, this piece of equipment is likely to fail faster than otherwise it would, is that kind of what you're talking about? Yeah,
Jenna Gillis 40:49
Yeah, exactly. Or even in real time, this piece of equipment is going to overload. And so you need to take intervention and move load around door, something like that as well. Yeah, Yeah, exactly.
Trevor Freeman 40:58
Yeah. And all of that data. I mean, that's all things that we know how to do. But no human can possibly do that in real time with the amount of data coming in. And so that's where some of this advanced technology and AI, artificial intelligence really comes into play to help us pull that out of the massive sea of data that we're going to be getting. Okay. Okay, so the last component, you mentioned it, you know, on the surface, it might seem like a bit of an outlier business and regulatory, but I think it really ties it all together. And it's, again, one of those foundational pieces. So you know, that the electricity sector is highly regulated, as our listeners probably know, it's extremely complex to navigate. It has been accused, in the past of, you know, not being very conducive to innovation and change. What are some of the priority areas that you've identified, whether that's, you know, dialogue with our regulator, the Ontario Energy Board, or just, you know, regulations and policies, internal or external to our organization that that you think, need to come into play to make this modernization happen?
Jenna Gillis 42:06
Yeah, the whole objective of kind of the business and regulatory stream through good moderization is about building a holistic approach to build operational structures and processes to be able to address and respond to these dynamic market drivers. So one of our big priorities right now is to raise awareness of this of this approach. And the fact that we're broadening our investment categories beyond what you know, I'd consider to be those traditional asset condition or reliability or end of life types of drivers to know, include and layer into it these system observability, these control points and this resiliency, which is a shift in terms of you know, how how we we've justified or how a regulator has looked at the way that we do business in the past. But we also make sure we need to look internally. So it's not just about looking externally and making sure that we're aligned with our regulator, but it's about looking at our internal business process to make sure that we're aligned to deliver the value that we've set out for the grid modernization objectives. So we need to make sure that we have mechanisms to be able to measure our success, and feed that back into continuous improvement I talked about the roadmap is, is needing to be a dynamic, so we need to make sure that we're monitoring our progress towards the delivering of those chapters, and have ability to stop and pivot where we need to when we need to
Trevor Freeman 43:24
this kind of opened the door for new business models or new way of doing things? And are there like specific pilots that we're considering or specific initiatives?
Jenna Gillis 43:35
Yeah, there's, there's a lot going on in the electricity sector right now, one of the big kind of hot topics right now is that there's indications that local distribution companies may need to in the future operate in a similar capacity to the way the Independent Electricity System Operator behaves. So, the ISO they control and dispatch the bulk systems. So they look at they do forecasting on you know, the Ontario energy needs, and they throttle on and off generation and those types of things, the thought is, this is going to be needed at the local level. So they look at you know, hydro, it was service territory level, we may need to look at dispatching generation and doing dynamic load management and things like that. And this is this is a holistic change to the way that we operate right now. And so we need to be able to future proof ourselves to move down that path if that's where things go and dispatching energies resources. I said it kind of as you know, it's just it's one thing, but it's really it's we talked about a little bit of a comprehensive analysis system to take in all of those inputs and understand forecasting and where things are going to be including an economic factors and all the different customer types, including, you know, the widespread adoption of electric vehicles or battery storage, so it can get to be quite a complex system.
Trevor Freeman 44:59
Yeah. it kinda sounds here, like you're talking about the distribution system operator model or DSO. And, and again, you know, like I've said a couple of times, I think there's a future conversation or future episode about that. But it's like you say, having the distributors, the local distribution companies, able to make decisions on how energy is used within our grid, and then that feeds up into how I saw was running the kind of broader provincial grid. So I'll put a pin in that one. And we'll come back to that on a on a future episode.
Jenna Gillis 45:31
And, yeah, and so something that's important for us to understand too, is if we do go down the road of a DSO, we need to know where and what could impact our operations or where we could have those triggers or throttles on the distribution system. So right now, we're undertaking a pilot program as well, looking at evey charging, and we've called it EV everywhere. And I'm sure everybody's well aware that EVs are, you know, could be a huge dynamic load that show up on our system anywhere at any time whenever, whenever somebody wants to plug in their vehicle. And there's also talked about using EV batteries as an energy source to feed back into the system to help grid capacity constraints. While that still might be a long way off, there are still solutions that we want to manage to leverage the Chargers. And we've looked at, you know, instead of having everybody come in and come home from and you know, after work, plug in their their EV and start charging at 5pm. And causing, you know, a new peak in our demand, looking to be able to stagger that charging and whether that's staggered at local community level, whether that's needing to stagger at, we talked about a substation level or whether we need to stagger that at a whole hydro Ottawa service, territory capacity. So EV everywhere is really looking at the use of artificial intelligence to help us make those predictions about where and when and how long EV charging needs are required and being able to manage those devices. So that it reduces the impact on our distribution network. And we talked about increase our asset utilization. And we're hoping to be able to push that beyond just the pilot stage that we're in today.
Trevor Freeman 47:05
Yeah, and really, that's, you know, for, for the end user, for our customers, that's gonna help us remove barriers to you getting that EV and being able to charge at home or where you live or where you work. So that we're not having to modify the grid drastically in order to allow that, we want to make that process as easy as possible. And this is testing out a strategy to do that. So, Jenna, that's super fantastic to hear about this roadmap that you have. And I mean, look, the listeners out there who know me know that I'm pretty optimistic, and I'm pretty excited about this stuff. But I think it's important to highlight some of the risks. So it's a great roadmap, it's a great plan, what could trip us up what could get in the way of us being able to implement the strategy and rolling it out as you envisioned it?
Jenna Gillis 47:56
I think the first one is that this is, this is large, this is transformative. This touches multiple business areas and, and is, is driven by multiple outside influences. So we need to make sure that we've got holistic change management strategies, we need to look at the pace of change that we're implementing, and not necessarily on the distribution grid, but also on our systems, our process our people. So we need time to make sure that when we introduce a large change that we have some settle in, we have some time to adjust and correct and, you know, keep that dynamic continuous improvement process, as we move from one, it's going to be moved from one change to the next set at pretty rapid pace over the next few years. And with all that change, we need to have the right people, we need the right people, we need the right skill set. And some of these skills are things that we haven't done before. So these are new responsibilities, new skill sets to the organization, and I'm going to put a little plug in here is that we're hiring right now. So take a look at our careers page. And if I've, if I've painted an exciting picture, and you want to be a part of this, take a look. We're hiring some of those skill sets today. And this stuff is going to span multiple years, right? So I feel like in the past, we kind of had you know, like, oh, well, that's a five year program. And then and then you're done no like this is this is going to be a continuous evolution. And these can span multi years. And I talked about it before, we need to be able to adapt and pivot to meet the requirements of technology and our customers. And we need to expect that and so we need to build the that ability to stay dynamic through these multi year programs. To make sure that, you know, we maybe we need to change what our grid modernization objectives are halfway through, and that's okay, we can do that.
Trevor Freeman 49:36
Yeah, I think if there's one kind of common theme that comes up in these conversations that I get to have as part of, as part of the show is this is big change that we're talking about here. This is sort of fundamental change within not just one organization within an entire sector and we're all trying to figure out how we do it, we've all got different ideas, and we're working together. And I think your your point about, we need the right people to do that we need people that are really passionate about this and really smart, and see the opportunity to create that change and realize, hey, you know, the utility is not a bad spot to do that it's kind of at the epicenter of a lot of what we're doing here when it comes to energy. So great thoughts. So, I mean, that's kind of the end of the grid modernization question. So I don't know if if now we get into the the easier part of the conversation or the harder part. By we,
Jenna Gillis 50:35
you're talking, you're talking to an engineer. So when we talk personal, it's harder than the techniques of the technology.
Trevor Freeman 50:42
Awesome. Yeah, I can, I can definitely relate. So we we always end our show with with the same questions to our guests. And it just kind of helps us learn a little bit more about you. So as long as you're okay with it, we're gonna dive right in.
Jenna Gillis 50:56
Yeah, let's do it.
Trevor Freeman 50:58
So what's a book that you've read that you think everybody should read?
Jenna Gillis 51:01
So I mean, I think I kind of already touched on it. And the fact that these were the more uncomfortable questions for me. One book that I read that I really enjoyed is as quiet the power of introverts in a world that can't stop talking by Susan Cain. She has a TED talk, too. So if you want to kind of get a short snippet of what she's talking about, but really, it's about dynamics of how our world emphasizes extraversion, and basically everything that we set up and everything we do, and so we need to make sure that we're allowing space for our introverts.
Trevor Freeman 51:31
Great,I like that. What about a movie or a show?
Jenna Gillis 51:35
So I'm not a big movie person. But I've got a TV show. It's pretty niche. It's called the Curse of Oak Island, I'm sure probably not very many people know what I'm talking about. But I followed the story from the beginning. So the show started airing a long time ago. It's basically about a 200 year old treasure hunting mystery in Nova Scotia, touches on archaeology and some potential connections right back to the Knights Templar. So I've become pretty invested in it. It's one show
Trevor Freeman 52:04
is your next vacation to Halifax to go and check out the Oak Island and find this treasure?
Jenna Gillis 52:09
You know, I think it would be pretty cool maybe once like to go and see see what they're doing and like the the size and scale of what they're doing, but I wouldn't necessarily dedicate a whole trip to it.
Trevor Freeman 52:21
Good to know well on that note, what if somebody offered you a free round trip flight anywhere in the world? Where would you go?
Jenna Gillis 52:29
Yeah, so not not Nova Scotia. I'd love to be able to be out and see the northern lights. So somewhere like Iceland or Greenland, I think, seeing seeing something totally different than what I'm used to here in here in Ottawa.
Trevor Freeman 52:44
very cool. Who is someone that you admire?
Jenna Gillis 52:47
So I feel like this is gonna be really cliche given that Taylor Swift has recently released another another album. But Taylor Swift, I think she's incredibly powerful and positive female influence and think she's a great role model. She's got strong big business strategy and authenticity. So I think she's, she's a great role model for girls to be looking up to.
Trevor Freeman 53:12
Yeah, I'm, I'm currently I'm not ashamed to admit I'm currently going through her eras tour with my kids right now. We're watching it and kind of little bits and pieces here. And while we're watching, and I'm texting my nieces, because they're big. They're big Swifties. So that's a great example. And finally, and you're a great person to, to answer this question being kind of right out in the weeds of the energy change. What is something about the energy sector or its future that you're really excited about?
Jenna Gillis 53:42
It's really about the pace of change. So I, you know, we talked about like, I've been with hydro water for about 16 years now. And I feel like we've always been saying it's coming. It's coming. It's right on the horizon, right. So it's here, we're seeing it, we've always been kind of forecasting and wondering when it was going to hit and it's here. So I love that we need to be innovative. I love that we need to rethink the way that we're doing things. And I'm super excited to start breaking down silos and building these cohesive strategies and working together to problem solve, because it's more important now than ever to, to build that integration with, you know, everybody on the team. So that's what I'm super excited about.
Trevor Freeman 54:18
Yeah, I can definitely relate to that. That's, that's what keeps me coming into work every day to I really like them. Jenna, this has been a really great conversation. Thanks for sharing your insights with us on what hydro Ottawa is doing when it comes to grid modernization and just kind of sharing your experience and your expertise on how we're changing and getting ready for the future. I really appreciate it.
Jenna Gillis 54:39
Well, thanks,Trevor. Hopefully I did. I did some justice to what we're doing. And hopefully I've piqued some interest in diving deeper into some of these very specific initiatives that we've got underway.
Trevor Freeman 54:51
Absolutely. And don't be surprised if I reach back out to you to come and dive deeper on some of those as well. So we'll have you back on another time.
Jenna Gillis 54:58
Perfect. Thanks a lot, Trevor. Appreciate it.
Trevor Freeman 55:01
Thanks. Take care. Thanks for tuning in to another episode of The think energy podcast. Don't forget to subscribe wherever you listen to podcasts and it would be great if you could leave us a review and really helps us spread the word. As always, we would love to hear from you. Whether it's feedback, comments, or an idea for a show or our guests. You can always reach us at think energy at hydroottawa.com
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Summer rewind: Ontario's electricity sector is evolving, as the province navigates the transition to cleaner energy amidst rising demand. In thinkenergy episode 135, we explore the grid's structure and key players, highlighting the crucial role of distributors (Local Distribution Companies or LDCs) in facilitating this transition. Guest Teresa Sarkesian, President and CEO of the Electricity Distributors Association (EDA), sheds light on LDCs' frontline efforts and contributions shaping the energy landscape.
Related links
Teresa Sarkesian on LinkedIn: https://www.linkedin.com/in/teresa-sarkesian-53898613/
Electricity Distributors Association: https://www.eda-on.ca/
Green Button information: https://www.oeb.ca/consumer-information-and-protection/green-button
Electrification and energy transition panel report: https://www.ontario.ca/document/ontarios-clean-energy-opportunity-report-electrification-and-energy-transition-panel
Ontario Electricity Support Program: https://ontarioelectricitysupport.ca/
Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
Hydro Ottawa: https://hydroottawa.com/en
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Trevor Freeman
Hey everyone. Well, it's officially summer, and the think energy team is taking a break to recharge over the next two months, but also to plan our content for the fall. So stay tuned for some great episodes in the fall. Not to worry, though, we still have our summer rewind to keep you engaged. This is where we pick out some of the great past episodes that we've done and repost them. So whether you're lucky enough to be sitting on a dock or going on a road trip or if you're just keeping up with your commute through the summer, it's a great time to revisit our past content. You will hear past episodes from my predecessor and the host chair, Dan Sagan, as well as a couple of mine from the past few months, and you're welcome to check out your own favorite past episodes as well. Wherever you get your podcasts. We hope you have an amazing summer, and we'll be back with new content in September, and until then, happy listening.
Trevor Freeman 0:07
Hi, welcome to think energy, a podcast that dives into the fast-changing world of energy through conversations with industry leaders, innovators and people on the frontlines of the energy transition. Join me Trevor Freeman, as I explore the traditional, unconventional and even up and coming facets of the energy industry. If you've got thoughts, feedback or ideas for topics that we should cover, we'd love to hear from you. Please reach out to us, at think energy at hydro ottawa.com Hi, everyone, welcome back. Now it's no secret that Ontario's electricity sector is transforming rapidly as it moves to both decarbonize the grid itself, you know, we have a very clean grid in Ontario, but it's not totally carbon free. And to support the growing demand for electricity as our customers across the province, take steps to electrify and change how they use energy. The show is all about exploring those changes, among other things, and today is no different. But before we dive into our conversation today, I think it would be helpful for me to spend just a few quick minutes on some basics about how our electricity grid is structured in Ontario, and who some of the key players are. Now I know some of our listeners will know this already, but it can be hard to keep track of all those key players. And Ontario's structure is a little different than some of the neighboring jurisdictions no two jurisdictions are exactly alike. So, a refresher is never a bad thing. Now the most basic description is that electricity is largely generated at central generation facilities. So, think nuclear power plants are your electric generating stations, some gas fired generating stations and large-scale wind and solar installations. We call these entities generators simple as that. That electricity is then transmitted across the province in an interconnected grid of high voltage transmission lines, which also connect to other jurisdictions such as neighboring provinces and states, and Ontario, Hydro One runs the transmission network. Now you've probably seen this transmission network. These would be the large metal towers that you see out in the middle of a field when you're driving along the highway or in rural areas that have electricity wires strung way up high in the air. The last stage before it gets to the end user is called distribution. So, this is where electricity is taken from those high voltage lines stepped down to a usable voltage for residential and commercial customers via transformers and substations, and then distributed over a network of overhead and underground wires, then these would be the wires that you would see at the top of those wooden or composite poles that are along the side of the road in your neighborhood. The entities that run this distribution part are called distributors, again, simple as that. So, there's a few other key players that are worth mentioning here. Energy Policy is primarily the jurisdiction of the provincial government, who sets the general direction and associated rules and regulations accordingly. The Ontario Energy Board or OEB is the regulatory body who governs what all those other players do and enacts the government mandate. And finally, at least for today's purposes, we have the system operator. It's called The Independent Electricity System Operator in Ontario, or IESO, who runs the system. So, if you're in Windsor, Ontario, or Ottawa, or North Bay, and you want to turn on your air conditioner, or plug your EV in to charge, the IESO is responsible for making sure there's enough power on the grid to handle that load. So, I hope everyone is still with me and feel free to pause and do some jumping jacks if that was a lot to take in. Our conversation today is going to be focused on the role of the distributor. So, for full disclosure, as you know, I work for hydro Ottawa who is one of those distributors, we serve most electricity customers in the City of Ottawa, and the neighboring village of Casselman and in Ontario, you will often hear distributors referred to as local distribution companies or LDCs. So forgive me if I slip into that acronym throughout the conversation today, that's really just the sort of common name that we refer to those distributors as. But I'll try to mix it up and make sure that, that I'm explaining that acronym throughout as well. So the distributor is really the front line, the customer facing entity of the entire electricity system. If you are an electricity customer, and you think about the electricity system, you are probably thinking about your distributor. Chances are you get your bill from a distributor, even though for most customers, most of what you pay on that bill doesn't actually go to the LDC. Some of it stays with your local distribution company, but most of it goes to the transmitter to the generator, to the IESO etc. When the power goes out, it's probably your LDC that you call and it's your LDC that will give you a restoration time. Sometimes outages are caused by issues up the line, so to speak in the transmission portion of the grid. But often the issue is a localized one. And it's your LDC that is identifying the problem and fixing it, whether that means rolling a truck to string new cable, or performing switching to work around the problem. And finally, it's your LDC that is really on the frontlines of the energy transition. While all parts of the grid must then have started to change, the LDCs are really working hand in hand with our customers to identify where and how fast and new demand is needed to bridge that gap between customers and policymakers to enable more and more renewable generation. And also to determine what new technologies or programs we need to pilot and scale up. And it's really the LDCs that are driving change in the way that electricity is managed at the individual customer level moving forward. So to help us make some sense of this, I'm happy to have Teresa Sarkesian on the show today. Teresa is the president and CEO of the electricity Distributors Association, which is a role that she's held since 2016. This is actually Teresa second time on the show the first being back in December 2021. So we're happy to have Teresa back, Teresa, welcome back to the show.
Teresa Sarkesian 6:23
Thanks so much, Trevor. I'm really delighted to be back.
Trevor Freeman 6:27
Yeah, we're glad to have you. So, like I said, you were back on our show in 2021. I don't know if it's because of how COVID has changed our lives or if this is just the way things go. But sometimes, you know, weeks seem like years. So 2021 is a long time ago. Let's start by refreshing our listeners on the role and mandate of the electricity Distributors Association.
Teresa Sarkesian 6:49
Sure thing so the electricity Distributors Association, or the EDA our little acronym represents Ontario's public and private electric utilities that distribute electricity to 5.4 million homes, businesses and institutional customers across the province. And I should note that those 5.4 million customers really refers to build accounts so you have families that are behind a build account. So effectively the millions and millions of Ontarians and businesses that operate and live here are customers of our utilities. And as you know our members are on the front lines of power, and have developed a strong trust with their customers by providing safe, reliable and affordable service for over 100 years. The EDA itself provides analysis and networking and advocacy for our members to ensure that the energy policy direction and framework in Ontario is fair and balanced, supporting the financial viability of utilities to deliver service and ensuring affordability for customers. And long term, we are looking to ensure that our local distribution company members can become the premier energy solution providers to their customers, and that they're able to provide the value-added services that customers are already expecting from them but are going to grow with the energy transformation and electrification in the future.
Trevor Freeman 8:09
Yeah, it's kind of like I said, when people think about the electricity sector, they're probably thinking about their distributor. And the EDA is kind of that common voice for those distribution companies. So, you first joined the EDA back in 2009, and have been the president and CEO since 2016. So, we'll look ahead and talk about the future in a minute. But before we do that, tell us about how things have changed so far during your tenure. How are things different from 2009 When you first joined the organization?
Teresa Sarkesian 8:40
Yeah, and you know, this is almost like perfect timing, Trevor, because I've been at the association now for 15 years, I'm just marking my 15-year anniversary. So, feels really apropos to kind of reflect and look back. So, I want to break down my answer into two parts. So, I'm going to talk to you about some, I guess, just my own personal observations about the electricity system at large. And then I'm going to talk more about the changes in distribution. But some of the changes that I thought were really quite significant and profound, sort of when I joined the industry in 2009, I joined at a time when there was the Green Energy Act, and the province was looking to connect all kinds of renewable energy generation to the electricity grid. So that was fairly significant. Another thing that was happening with the province is that they closed down coal fired generation. That was pretty massive. In fact, I think, at the time, it was the largest kind of carbon reduction initiative in North America. And I think even to this date today, I think it still is something that Ontario really has to be proud of. Another thing that you know, at the time, I think that was you know, fairly significant in 2015 is just the expectation of what the demand would be. What was interesting, sort of like the past for 15 years, the demand from customers for electricity was actually flat or declining. And that's all changed. Now. 15 years later, we're, we're now forecasting, massive increases in in demand of energy, which could potentially be doubling in the future. And the other point I'd like to make is just the nuclear renaissance that we're having. I think when I joined the sector in 2009, I'll tell you, I think the public opinion of nuclear was actually quite low. And that's been completely turned around lots of geopolitical events around the world, I think, have driven that. And now that nuclear is having a huge Renaissance. And you're seeing, you know, lots of new investments in nuclear. And we're not talking about shutting down reactors anymore. We're talking about refurbishing and expanding. So those are some of the things that I've observed over the last 15 years that have really changed. And for local distribution companies, I think what I have seen is a growing expectation by both government and the regulators for electric utilities to do more to both support the grid reliability and meet growing expectation from customers. So, I started in the sector in 2009, it was right on the brink of implementation of smart meters, and time of use. And what was interesting is that was mandated, there were very few jurisdictions in the world that actually had mandated smart meters and time of use pricing. So again, Ontario is was one of the first. And so that was a big change for LDCs. To move from, you know, smart meters and having to bring in that technology and also support the technology of time of use. I did mention the Green Energy Act at the time, we suddenly had to connect 1000s and 1000s, of new solar and wind generation, as well. And that was all new. There were no protocols, there were no standards for that. So that was fairly significant as well. And when I kind of fast forward to I guess, more recently, there have been a lot of changes from government, I think they've really supported our industry, they understand the trust that we have, with our customers. And they've implemented, you know, a number of new changes in terms of rate structures, they've asked us to implement ultra low-rate pricing that can support overnight electric vehicle charging. And they've also asked us to introduce a green button digital platform that allows customers to download their energy data and share with third parties for you know, different assessments and tools for lowering energy costs. But it's all not, you know, unicorns and kittens, there's challenges to for our sector, grid resilience was, you know, not really, people talked about it in 2009, but not like they're talking about it now, because of climate change. And we are seeing more frequent storms, causing, you know, obviously, outages for the customer, and also significant damage to the distribution grid. And I know that hydro Ottawa has faced more than its fair share of very destructive storms over the past few years, we have Yes, I can't remember which Victoria Day weekend where we had, I didn't ever know how to say it the derecho or the derecho. So there, we weren't getting storms we've never even heard of before. And unfortunately, I think that is our new normal. So, grid resilience is something that we are very concerned about, and we need to make sure we've got the appropriate investments for that. So those are just a few of the highlights that, you know, when I came into the sector sort of things that were kind of ramping up, and then what's happening now, but I guess what I could say, the commonality is there's constant change in the sector. And what I'm seeing going forward is that change is going to be accelerated.
Trevor Freeman 13:40
Yeah, I mean, it's, it's fascinating to listen to you lay it all out like that. Thinking back to 15 years ago, it's hard to even remember, you know, not having smart meters, having meters that really just ticked forward and measured your consumption over the course of a month, and someone would come and read that. And, you know, having declining or even flat demand profiles that aren't increasing is so different from the world that we are in today. But I think what you said there at the end is really important. We are in our industry, an organization that knows about change, we're constantly changing, which helps us as we look forward into your point, we're going to see that level of change and the pace of change accelerate. So, I think that sets us up pretty well. So, let's start to look forward, then I know that the EDA is about to launch a new vision paper. So, we're going to dive into some of the details. But maybe let's start by kind of a high-level summary of what is the vision that you are trying to lay out with this paper?
Teresa Sarkesian 14:42
Okay, and no problem. So, I think what I want to start just give a little bit of background as to why we did this. We've done a couple of vision papers and implementation plans in the past. But you know, they were like seven, eight years ago and things have changed a lot even in Seven or eight years. So, what we've been seeing, obviously, I think the big change over the last few years has been the big focus on meeting Net Zero targets in 2050, that we are going to get to net zero in terms of our greenhouse gas emissions. Not only in Canada, but this is actually a bit of a global commitment, you know, for countries that have signed on to that objective. So, what happens when you set up, you know, those big audacious goals? You have all kinds of organizations and entities looking at how are we going to get there, how much it's going to cost? What do we need to do to get there? And so when we started reviewing some of these publications, both in Ontario, Canada, and actually in other jurisdictions, they were very good. They talked about what supply mix that we need the investment in transmission, but almost 100% of the papers, Trevor, if you can believe this, just neglected distribution, no one talked about distribution, they didn't talk about how distribution is going to have to change what the investments would be. And then we'll so we said it's going to be critical for us to identify the electric utility role and the energy transition, and how the sector will need to be grid ready to support electrification, economic development, grid resilience, and customer preferences. So we view that LDCs are going to be pivotal in enabling Ontario's low carbon economy, navigating the challenges posed by climate policies, electrification trends, and these evolving customer demands. And with Ontario's growing economy and the demands for housing intensify, LDCs must innovate to effectively meet these accelerating electricity needs and changing preferences. And right now, we've seen the ISO is predicting significant consumption growth from 144 terawatt hours in 2023, to 240 terawatt hours and 2050 not quite double, but it's getting close. And so this rapid growth demands urgent attention to adopt new strategies and to ensure that the local distribution companies can make the necessary investments in grid enhancements to expand the capacity and capability of the distribution system. So while reliability and affordability remain Paramount customers do expect additional value from their utility service. And, you know, we are seeing all sorts of things that are happening, you know, such as the need for swift electric vehicle charging installation, and other upgrades that will increase the electrical load. We see that LDCs are more frequently interacting with businesses that seek utility partners to achieve their energy management, sustainability and ESG goals. And in parallel, the LDC must prepare to respond to increase climate change induced extreme weather events. So recognizing the essential role of LDCs in the energy transition, we've worked in collaboration with industry experts to outline a vision of the role of utilities, so they can enable economic development, housing growth and electrification. And the report identifies urgent and practical steps that LDCs in partnership with the government, and its agencies must take in the near term to achieve the benefits of this transition. So what you'll see in the paper is recommendations related to the need for clear policy direction on regulatory frameworks to support LDCs in becoming grid ready, and with a continued focus on affordability and enabling a customer choice and opportunity. And we also discuss issues like workforce needs. And we also emphasize the role of human capital in enabling technological advancements. So that's very high level what it is, and I will get into it a bit more as we have our discussion further.
Trevor Freeman 18:41
Yeah, I think it's a good way to frame it of the entire sector is changing at all levels. But what you're really doing is laying out that vision that roadmap for the distributors, in particular, and I think that's great. Maybe like, Who is the audience for this paper? Who are you kind of directing this at?
Teresa Sarkesian 18:59
Well, we're still putting the crossing the T's and dotting the I's., but I think it's about 80 pages. So, it's not going to be for everyone, obviously, you know, government decision makers, government, policymakers, people that work in their regulatory agencies and our energy board, the Independent Electricity System Operator, we did try to make it accessible. There is an executive summary that's about two or three pages, which I think will be of great interest to a lot of people to read. And I think it gives a very kind of a high-level overview of what's in the document. So that's something that we're trying to do. And, you know, obviously our LTC members are an audience as well. They've been working with us hand in glove the last few months we've had extensive member meetings we had a board committee that helped steer this paper. But you know, ultimately, the paper is really focused on our customers because its customers and businesses that are driving a lot of this change for the future, whether it's businesses that are on their own journey on environmental, social and governance ESG objectives, and they're looking for more low carbon communities to invest in its customers who are very interested in EV charging, and maybe what the opportunity for the batteries can be to sell that storage back to the grid. It's, it's really the customers that are driving this change.
Trevor Freeman 20:31
Right Yeah, and I mean, the nature of this medium is I don't know who's out there listening. But I'd encourage, you know, all of our listeners, when this comes out, take a look at it and get some insight into kind of how the distributors role is laid out there. So let's dive into some of the details. You know, you outline obviously, some of the traditional roles and functions of the LDCs. So from maintaining, owning and maintaining the infrastructure, the poles and wires, and doing customer metering and billing, that stuff's not going away, we're gonna keep doing those things. But you also highlight some of these emerging roles that have begun to appear, or that we'll see in the next couple of years, you know, a more of a focus on distributed energy resources, like solar on roofs, for example, that LDCs are going to have to work to both enable as well as integrate into our own systems. It's going to include things like more customer programs, and rate design, etc. I'm curious, you know, how are LDCs going to balance that traditional role that we've already been doing, along with this rapidly new expanding set of roles that we need to tackle?
Teresa Sarkesian 21:38
That's a great question, Trevor. So look, LDCs will continue, as we always have been to be responsible for safe, reliable and affordable delivery of electricity to customers, customers can count on us to do that 24/7. And even with all these anticipated grid expansions, we're not going to be shut down, if the critic dispatches so, you know, we're experts at multitasking in our sector, and we will continue to do so. And with the increases, as you mentioned, in distributed energy resources, and electrification, there are the pressures for us to adapt, modernize and change how we ensure the safety and reliability in the service to customers. And the emerging roles and responsibilities aren't something that's in the distant future. You know, as I mentioned before, changes the constant, we have been engaging in ongoing adaptation. And so when I think about the future, and I think about what we call grid modernization, it really is part of the ongoing continuous improvement, and the pursuit of the digital utility of the future, that every utility is on that journey. So you know, utilities have been bringing in new technologies, particularly related to information technology, communications, and digital solutions. And so while we're in early stages, we are expecting our members to become more digitally based in the future, they're going to be introducing advanced distribution management systems to monitor the grid. And they're also going to have distributed energy resource management systems to monitor all the connections that are behind the meter. So I think what is different now than in the past, is simply that the pace of change is being dramatically accelerated. So for example, it took us about 100 years to get the grid to its current size, yet, we need to almost double the current grid in 25 years. So we have to move four times as fast. And the grid is not going to be built with just simple poles and wires and one way energy flow like it has been for basically the last 100 years, it's going to be a lot more complex, we're going to see two way energy flows, so it's not just us sending power to the customer one way, they're potentially going to be selling back their energy generation or their energy storage back onto the grid. So we need to have that temerity, that two way, power flow. So that's going to be a big change. And we also expect there to be a lot more customer interaction. They want to leverage their own generation and storage behind the meter. And we as utilities, want to be able to leverage that to help us with you know, reliability, Storm outage, other emergency situations. So we see there's going to be a greater interactive relationship with customer than simply, you know, maybe sending a bill to them or offering them conservation programs, it's going to be much more dynamic than it has been in the past. And so, you know, over the last two decades, and we talked about this a bit already, the utility has been modernizing the system in response to government policy initiatives, regulatory requirements, and customer preferences. One other example, recently, utilities were required to implement something called green button. And we've been also engaging by bringing them more into the system through net metering. And a lot of our members are also involved in various pilot projects with the Independent Electricity System Operator and with Enercan to look at all kinds of new LTC models and functions. So and you're going to see a lot of this actually, in our vision paper is that to really be effective, cost effective. To make sure this happens at the accelerated pace, we do need for there to be proactive policy and regulatory changes, to remove barriers and empower LDCs to embrace these new evolving roles in shaping the future of the energy sector. And as I mentioned before, customers are demanding it. And I want to point out a research report that came out by the International Energy Agency just late last year. And they made it very clear that in quite a number of countries around the world, the lack of the regulatory permission to provide more investments in the distribution system is now becoming a significant barrier to new renewable energy projects connecting on the system. And while we don't have that situation here in Ontario, if we don't start moving quickly, in terms of reforming the regulatory context, then we might be like some of these other countries, and we don't want to be that a barrier, you want to be able to enable what our customers want on the grid.
Trevor Freeman 26:07
Yeah, so I'm going to ask you a question about that last point in a minute. But I think your framing of the ways that the sector is going to change, and the way our customers are going to interact with us is going to change is really great. And it's something that you know, often comes up in conversation. And I often say, there is no single strategy or tool here, we can't solve the coming challenges with just more poles and wires. We can't solve it with just new innovative solutions, we need all of those things, we need more poles and wires. But we also need more programming, more innovation, more technology, we need to utilize those distributed energy resources out there on the grid. So, I think that's a great way to frame it. Okay, so let's talk about grid planning a little bit. So LDCs play a really key role in helping forecast the needs of the future, both for our own distribution systems, but also feeding up into those broader provincial needs. So, the insight that we gain from our customers, we pass up to the IESO, for example, so that they can do planning at the provincial level. Traditionally, this is a pretty consistent process. You know, in the past, we get a sense from municipalities and developers, how cities are going to expand and grow. And we've generally been able to count on the typical home using roughly the same amount of electricity as homes that are out there today. So, we account for a certain expansion of commercial customers based on the Intel that we get from those customers. And we know roughly what they're going to use. The problem is that model's kind of being turned on its head a little bit. So, we now need to account for even our existing customers increasing their load because they are electrifying or they want to add EV chargers. And new developments today are likely going to have increased demand compared to some of the historical developments, because we're going to see all electric communities or at the very least more electrified and uses. So I know you don't have a crystal ball yet that tells us exactly how this change is going to happen. But what are LDCs doing to adapt their long term grid planning to account for this uncertainty?
Teresa Sarkesian 28:22
Yeah, you're so right, Trevor forecasting is getting more challenging. And I just want to start with a little story before I get into my answer about that. So, you know, electric vehicles are kind of the hot thing right now. And you know, although people I think are still on a waiting list for certain cars, there's lots of others that are available. And so one of the concerns that our sector had was we didn't know where these electric vehicles were going to pop up. And we weren't getting any kind of pre advanced warning when people started making orders or, you know, advanced purchases for electric vehicles. So we actually did a great advocacy campaign, with the province with both the Ministry of Energy of the Ministry of Transportation, to secure postal code data for utility, so they could see where people were going to be purchasing electric vehicles to help them with their own planning, in terms of, you know, making sure that their local feeders were upgraded their local transformers, and so that just got announced a year ago. But that's obviously not going to be good enough. And that just tells us about electric vehicles, you know, in the near term, but this is I think, you know, having sightlines into our customer behavior, whether we do that proactively with you know, consultations and communications with customers, or we can do it by you know, pinging the meter, or getting data such as postal codes. We are going to have to, you know, adapt and have greater visibility and sightlines into the customer. And so this is that some of that technology that I was talking about earlier, the sophisticated future grid is going to need lots of visibility and transparency, for usage and investment to be able to, you know, look at these two way power flows, look at how customers are behaving, in order to better plan the system, we also need to maximize and optimize the data that we have, you know, from our planners, it's going to be vital to protecting the grid reliability and resilience, we're going to have to have more partnerships with municipalities, in terms of their energy planning for the future and things that they want for their community. And, you know, one of the things that we're asking for on our paper is actually to, you know, rethink the distribution system plan, that the utilities have to file with the OMB every five years, and start building in a, you know, Grid Modernization plan within that broader plan. So we can get the regulator to start looking ahead and seeing what these requests are, it'll be important to also have various performance metrics and filing guidelines for grid modification from the energy board. So you know, these are some of the things I think that the membership is going to have to look at but it is going to be a very iterative experience, because it's just it's the pace of change is the big unknown. And so everyone talks about these things. But you know, I saw something today, I think it was from Ford Motor Company, and they're kind of slowing down, it's taken them a while to retool their plants. So that could take an extra two years now for them to be up and running and producing electric vehicles. So there's going to be all these other pieces of the puzzle that are constantly going to be changing a moving and evolving. It is I think, planning for the future is going to be very challenging. And I do expect the province to start talking about this higher level, maybe starting at the end of this year, they just came off a massive exercise related to the energy transition electrification panel. And I do expect to see more guidance from the province as well, in terms of how they're going to manage this planet, because it's not just planning for us. It's planning for everybody else in the system, too.
Trevor Freeman 32:02
Yeah. And for listeners out there, if you haven't had a look at that energy transition electrification panel reports, a really fascinating read. So I'd encourage you to take a look at it. You mentioned a lot of interesting things there. So for our listeners, and I'll probably do a future episode on this so I won't get into detail, but LDCs typically have to file five year rate applications once every five years that really lay out their plans for those five years and how they're going to fund them. So coincidentally, hydro Ottawa was getting ready to do our next one. And like I said, I'll probably talk about that on a future episode. But one thing we did when it comes to forecasting is, we conducted a electrification study that looks at if we electrify by 2050, like our plans, say we will and you know, society wise, what does that mean for the grid? And some of the inputs we took is, you know, what are the federal plans for electrification? What are our own municipal plans for electrification? What are we hearing from our customers, and that really, is helping us modify and change how we do grid forecasting, based on some of the changes that we're seeing from our customers. So I think this is a really important piece that, like you said, we're going to need to iterate on we're not going to get it right the first time. But we're starting to think of how do we need to change the way we do things in order to keep up with what our customers are doing.
Teresa Sarkesian 33:28
I think one thing I've seen more of the last few years, because this is much more complex than it's been in the past that I've seen, like the IESO, for example, they've done more, you know, scenario setting. So when they've had their, you know, their APO's and AER safe, they sort of had other two or three scenarios, and they're constantly updating their numbers every year. So these are other changes that we're starting to see. And even myself, I was just looking at the provincial budget detail the other day, they also set out, you know, scenarios as well. They're just not picking Oh, it's going to be, you know, X amount of deficit. And you know in 2028 they're actually forecasting out different scenarios. So I think that's another piece I see more in play, that people will, you know, showcase what assumptions they have, and will have maybe two or three different scenarios as well.
Trevor Freeman 34:21
Yeah, and I think it's a, it's a great way to tackle that unknown component to where we've never really been through a change like this before. We've never wholesale changed the way we use energy in our society. So there's a degree of uncertainty, obviously, and I think, targeting out that kind of, let's call it high, medium, low scenario, or whatever the metric might be, is going to be really critical for us to make sure we're staying within the boundaries of what's possible and what's probable and refining that constantly as we move forward. So that's a great point. Something else you mentioned a little bit ago, that's, you know, could be a bit of a nebulous term is grid modernization now I've actually got a future episode, and specifically about grid modernization and what hydro Ottawa is doing, I think it might actually be our next one. So we don't need to go into all the details on this. But let's just help our listeners understand what do we mean when we're talking about grid modernization? And why is this important? Why is it important to our customers that we do this kind of back office improvement?
Teresa Sarkesian 35:23
So I'm going to keep it really simple, because I know you're going to do a deep dive on it and a future episode. But essentially, Grid Modernization are improvements that LDCs will make simply to augment our capabilities, and enable us to offer new or improved services to customers. So back office improvements might look like things like real time sensing, and monitoring systems to improve efficiency and reliability. Or we may be investing in new digital infrastructure communication systems to improve safety, cybersecurity, it can also include more visible improvements to safeguard our infrastructure against extreme weather, and climate change to reduce outages. And like one, I guess, example that some of your customers might already be recognizing, you know, we made investments in green button, which enables customers to download their data, send it to a third party if they want to save on customer use. So it really is the whole soup to nuts, it really is not just one type of technology or solution. It is a combination of a whole series of things that the that the utility will need to do. And I think why we want to do it, I think when we look at all of the pressures on the system, from NetZero objectives to housing priorities, you know, to accelerate broadband development, and support electrification, the pressures seems to be never ending. And the only way that we can respond to all those pressures, is to be grid ready. And, you know, like I said, it's it is a form of continuous improvement. It's just that now it's the pace accelerated pace is such so extraordinary, that we need to have a more dedicated plan. But most importantly, we have to make sure we have dedicated attention by policymakers and regulatory decision makers as well. Because right now, there isn't that dedicated attention to this very important task. Yeah,
Trevor Freeman 37:28
Yeah, I mean, it's, it's great that you bring up all these pressures that we're feeling that it's I think it's time we kind of talk about that elephant in the room, our customers often ask us about affordability, or we're hearing from our customers about affordability, I was actually at a customer event not too long ago, and talking about the change that we're going to see here talking about some of this, you know, large scale transition of our of our energy sector. These are not small investments that we have to make. We're talking about both an increase of our infrastructure, you know, you mentioned almost doubling the capacity of the grid. We're talking about modernizing our grid systems, that's a lot of back office work with new technology, and bringing on new programs. Like this is a big change. Energy affordability is already a kind of a challenge today for some folks. So as we get into this new investment that we have to make as we start moving down the path of the energy transition, how do we balance affordability, especially for our vulnerable populations, with the level of investment that we know is necessary to do the things that we have to do? Yes,
Teresa Sarkesian 38:42
Yes, that's the multibillion-dollar question, Trevor. And it's something I'm going to carve out my response, because there's some things that we've put into our vision paper for the future, because affordability is absolutely critical. And as you know, this is basically a massive restructuring of the economy going forward. So, there's may be other participants who might be playing a funding role. So, you know, right now, obviously, you know, customers aren't monolithic, and you know, residential customers who are struggling to pay bills. Do you have some programs that they can, that they can access, they have the low income Energy Assistance Program, they have the Ontario electricity support program. Some of those are funded by the tax base, some are funded by other electricity customers. The province also gives a rebate to customers in Ontario, and that's a pretty big rebate. I don't think a lot of residential customers are aware of it but it is over 7 billion annually to residential small business customers. That's a lot of money. But I don't know if customers really appreciate that. So I don't know what's going to be available going forward. These are some of the challenges that you know policy makers, you know, have to address as well. So, when we were thinking about this as part of our paper, we sort of looked at it from a number of perspectives. So, the federal government has set up all these Net Zero targets, they've set out, you know, targets for electric vehicle manufacturing, as well. And so it might be appropriate for them to share part of the burden with this massive energy transformation. And it's interesting, we actually pulled customers about 2000 Customers two years ago, we asked them a whole series of questions about the changes going forward. And customers do have different perspectives about who should be paying for some of this energy transition. So when we asked them about who should be paying for electric vehicle, charging infrastructure, and they said, Oh, electricity, customers should pay for that, because that's something that everyone's going to benefit from. When we ask them about, you know, who should be paying for the electricity grid, to address climate change and hit Net Zero targets, they actually the majority, 58% said, the taxpayer should be paying for that. So I think that's just a very interesting data point. But it's something that, you know, we've been active on in terms of having those conversations with the federal government, saying that, you know, you have offered different subsidies to attract different companies to invest in Ontario, based on our clean grid, but we need to have the whole grid support it. So, you know, we're pursuing federal government support, we also are looking at increased maybe private equity engagement in in our sector. So right now, we have a couple of private members, but there's not a lot of private equity money in the sector, most of our members are municipally owned, and municipalities can't invest in their utility, probably even if they wanted to, because they're in short supply of funds as well, they have their own taxpayer that they have to deal with. So one of the solutions we are putting forward to government is to increase the private equity threshold, so it doesn't trigger additional taxes, right now, it's only 10% ownership. But we're saying that maybe a tool in the toolbox should be up to 49% ownership. So it would allow private equity to come the patient capital, they're not maybe looking to seek a return right away. So there's some you know, flexibility there as well. Another thing we're looking at is to revisit the debt equity ratios of utilities to manage the costs over the long term. So you'd be effectively amortizing on some of those grid investments as well. So these are some of the ideas that we have around how we can basically fund the energy transition going forward. You know, and some people say, Well, if you could get customers to think about their energy usage holistically, so if they're going to be, you know, moving away from a, you know, a combustion engine car, and they're going to be using heat pumps, instead of, you know, natural gas heating in their home, if you could get people to think holistically what they're saving on the kind of, you know, GHG side of things, versus what they are going to be spending on electricity, they may actually be spending less if they look at it holistically, but I don't really know, to be honest with you, so that I'd rather focus on the things that we could ask government for, as opposed to asking customers to be, you know, thinking more holistically at their entire energy usage, which is just not how they think. And I think, to change that behavior, would be quite a monumental task going forward. But those are some of the things that we think about, because we are very concerned about the affordability going forward, because it is such a massive change that we're all experiencing.
Trevor Freeman 43:50
Yeah, I think this is another example of there is no single solution here. There is no you know, silver bullet that's going to help us pay for all of this, we need all the tools on the table here, we need to look at all different options. And I think you outlined a couple of them, you know, in what you said about our customers impression of some of this change and who should pay for it. Last episode, I talked to David Coletto, from Abacus data, and he was saying on the whole Canadians really believe that a an electrified energy system, we know once we make that transition, we will be more secure, it will be more affordable. And I think those customers who have made some transition in their lives can see the benefit of that. But sometimes the initial hurdle is pretty hard to get over that upfront capital cost. And so looking for ways, both at the customer level as well as at the utility level, the LDC level I think is going to be important to help get over that initial capital outlay that's required, so that we can realize those benefits that we all know where they are that we know we'll see. So . Yeah, great filling some of those out. So I know I mentioned that I will get back to this. But I do want to talk to you about the advocacy role that the EDA plays. So you mentioned, you know, talking to governments and Ontario, the provincial governments across Canada, the provincial government has jurisdiction over most energy matters. So advocacy to the government is a key role that you play. I'm curious, what are you asking the government to do or to provide to help some of these changes that we're talking about happen? What is the advocacy that you're pushing for with the government.
Teresa Sarkesian 45:32
So I'm going to try to keep it really simple and just sort of, you know, tie it back to our vision paper for now, because at any given time, I'm working on 20 or 30 l policy issues, primarily with the Ontario government. But this past year, we have expanded our work to also include the federal government, because they have investment tax credits that we are interested in for our members to see if they could be eligible for those. We're interested in them changing things to the Canada Infrastructure Bank, also to provide new sources of equity there. And we're also pursuing grants, as well, for grid modernization. So provincially, a whole whack of issues. But I'm going to go back to our paper just to give your audience a little bit of a sneak peek on some of the things that we're going to be asking for. So one of the first things we're going to be asking for is to get a common understanding and definition of grid modernization, and electrification. And this is not really new of an idea, we kind of have copied it from the US, there's a lot of jurisdictions, there where very clear objectives that have been set out in order to justify grid modernization, investments. So we think that it'd be beneficial for Ontario to do that, because then once you have those objectives in place, it is going to make it a lot easier to be able to prioritize grid modernization capabilities, functionalities, and investments in line with those objectives. You know, and then from there, you know, we're looking at creating a series of foundational investments. So going forward, some of the things that we think are foundational, are things like the distributed energy resource management systems and the advanced metering infrastructure, which is sort of like smart meters 2.0, for lack of a better term, and also the advanced distribution management systems. So we see those are going to be foundational pieces that all utilities are going to need to be able to help customers interact with the grid, and they're going to be necessary grid investments. So how what we see for those is we would like it to be similar policy direction, like we had for smart meters and green button, where you have government mandated activities. And then those are given, you know, a kind of lower standard of evidence with the Ontario Energy Board to support that capital infrastructure, they're deemed as priorities and ties back to that initial plan, where you set objectives, as long as those objectives can be that then those should get a pass through.
Trevor Freeman 48:12
If I could jump in right there just for our listeners. So what Teresa is describing here is, at the moment when there are unique things that are not part of government mandate, yet every LDC and Ontario, of which there are many 60, something I don't even have the number in front of me but every LDC when it comes time to enact that project has to go through a whole exercise of justifying it proving why it's necessary, saying this is why we want to do it. If there was some commonality across LDCs in the province, we wouldn't have to put as much effort into, you know, the report writing side of it, we could just get down to business and make these changes that we all know across the province are important. So I think it's helpful for us to understand how that process works.
Teresa Sarkesian 49:00
Yeah, and thank you for interjecting on that, Trevor, because if government wants us to move fast, we can, but we need that certainty. So you know, we're no different than any even though we're regulated monopolies. We're really no different than any other business that wants to do business in Ontario, you're always looking for certainty and clarity, from legislation from policy from regulation, because the uncertainty is what slows things down. Another recommendation that I'm moving forward with is that we need to move beyond pilot projects. I had a conversation with a consultant who is working with Enercan on this and they want to move beyond I love their term, death by demonstration. We've got a couple of dozen pilot projects currently in the sector, whether they're funded provincially through the IESO or they're funded federally through Natural Resources Canada, and you know, there's some very exciting results that are coming out of those. But some of those pilot projects have been going on for all almost four years, in one case, almost five. And at some point you need to pull off the band aid said, Yes, this is a success, all LDCs would be eligible for funding in this. So we need to be able to scale it up. Or we just say no, that's not going to work. But being in this constant state of the pilot projects, while it's informative, at some point, someone has to have the courage to say we're moving forward, this is going to be scalable. Another recommendation we have is to create an action plan to develop a comprehensive human resource strategy to address quantity quality, and partnership aspects of the labor force going forward. There's some great work that electricity, Human Resources Canada has done. And, you know, DC 28,000, replacement and new jobs in our sector, by 2050 and that's, the electricity sector at large across Canada. And I did some, I think back of the envelope calculations to try to figure out, okay, some assumptions about distribution. And we're looking at close to 10,000 new positions in the sector, over the next 25 years. Every sector is having challenges, filling current jobs, never mind jobs, that we're not even sure what they are quite yet. So we don't necessarily have the right programs at the universities and colleges or private training institutions to start getting the right people and talent into our organization. And, you know, so we need help for that. And, you know, I am encouraged, I saw a little announcement out of the province yesterday to have more electricians down on the Chatham Kent area, because that's the whole greenhouse industry. And so I said, Okay, that's exciting. So people are starting to pay attention, but we need it more than just in one local community, it needs to be province wide. And, you know, like I mentioned before, we need to have more conversations about what the funding models are going to be to fund the energy transition. So these are some of the issues and recommendations that we're taking forward from our vision paper. But day to day, I guess that's the other thing, I want to mention in terms, the change I've seen, I've never seen us work on so many issues, prepare so many submissions, invest so many staff at various tables and working groups. And we love doing all that work. We love representing our members at every table of discussion possible, but I've never seen so many. And they're not just oh, you're there for a month, and you're done. Some of these they are multi year. So they have longer legs, because they are far more complex. But you know, we're working every day, you know, for members that way. Very, very proud to represent our sector think it's a fantastic sector. And the fact that they're going to play such a pivotal role in the future makes us only want to work harder to make sure we get the best of everything for our membership.
Trevor Freeman 52:54
Yeah, I know, we echo that at our level, we can certainly see a lot more stakeholdering and engagement happening with all players in the sector, but especially the government as they figure out this energy transition to right, let's not, you know, let's not forget that the government needs to figure out where policy needs to go to lead it, and it's a great role that you're playing to kind of bring the voice of the distributors to the government. Because again, as we've talked about a couple of times, we're really on the front lines, and we're hearing from our customers, and we're seeing what needs to change right at that customer level, in order to enable some of this stuff that's happening so that that conversation between the LDCs and the government I think is really important. So you know, we don't work in a vacuum, I just mentioned a number of stakeholders in our sector. And I highlighted the interconnected nature of our grid at the beginning of our conversation. There are a lot of different players working together to really, at the end goal is bring power to the customer. How do you see the existing model changing or expanding in terms of, you know, the kinds of partnerships that LDCs have moving forward? So you know, you mentioned private equity is being a potential upcoming role. There are things like technology companies that are developing innovative solutions, who, you know, we maybe were a bit more arm's length with in the past. There's a changing nature of our relationship with the customers, you brought up the idea of going from one way power flow to kind of two way back and forth. arrangement. How do you see that partnership evolving in the future?
Teresa Sarkesian 54:30
Well, I think the good news is, there's a very strong foundation knowledge to build on. So I'm going to talk about three different areas. I'm going to talk about sort of shared services across utilities, and I'll talk about a partnerships with the private industry. And I'd like to talk about the engagement with customers as well. So firstly, there's lots of shared services going around in the industry already. There's all kinds of partnerships that members are trying to reduce costs for customers and find the best solution. So instead of saying, having 60 utilities run, seek out the best solution, you know, you get everyone working collaboratively to find a solution at the best price for customers. So we've seen a lot, just in my 15 years I've been there you've got in the past, there was, you know, common delivery of conservation programs, members work together on common engineering standards, lots of mutual aid assistance agreements across among utilities, for Storm Recovery. I've seen shared billing services, bulk purchasing products, and shared control room practices and services. And I've seen private sector play a much bigger role in utilities, as well. I've had the privilege to attend some openings, and launches of micro grids, where you have maybe a solar company and an energy storage, battery company, that are part of that group with utility, creating a micro grid for their community to provide maybe warming and cooling charging services when there's a major outage, for example. And I've seen now, some smart grids, you know, one that's already been implemented up in the north that has a significant private sector partner. And I've seen it also there's a new one, that's another one in the north, that's going to be developed with a private sector partner. And I've seen, not just Ontario businesses, I've seen what businesses come in one of our members is doing a distribution system operator pilot model with a partner in from Norway. So I'm really encouraged, I think the foundation is already there to kind of build on all those successes we already have, and do more, you know, and we talked about the customers going forward as well, that they're going to be to help playing a role, or we hope they're going to be playing a role. Because there's a lot of energy, battery storage and solar generation, sort of behind the meter, whether it's a farm, or it's a residential customer, or it's a big industrial customer. And so we want to be able to optimize all of those resources into the system to be of benefit to all customers to reduce costs. But we'd have to give an incentive to those customers to participate, no one is going to let you know a utility access their, you know, solar panel generation or their battery storage, unless they're going to be getting paid to do so. And I think that's going to be really important going forward, because we don't want to over build the grid, I mean, the grid is going to be so big, going forward. And we have to find ways to avoid over building it. Because we don't want to be in a situation where you know, customers are having to pay too much for a grid that's not properly optimized. So trying to find solutions behind the meter, that will maybe either avoid or delay bigger generation investments or transmission investments, or even actually distribution investments, we want to optimize that. But right now, there's not really a lot of permission to do that. So we need to get that legislative and regulatory permission to do that, to turn those, you know, more passive customers into prosumers, that they're basically your their proactive customers by selling their energy storage back to the grid. So I'm really optimistic. I think we've got a great foundation work to do on the customer peace, letting them participate as prosumers and the system, but I'm pretty optimistic that that we can get that job done.
Trevor Freeman 58:27
Yeah, I think it really highlights, there's a lot to be excited about when it comes to the change, that's going to happen. There's a lot of opportunity out there both for the LDCs, for the other stakeholders for our customers, that this energy transition, this change is going to bring about, you know, there's some challenges to I know, he talked about the challenges. I wonder, though, what do you see, as you know, one of the single biggest are a series of risks to achieving the vision that you've outlined in the paper, how could this go off the rails and not happen the way we need it to happen?
Teresa Sarkesian 59:03
Well, I always like to be glass half full as opposed to half empty, but you're taking me down that road? Trevor? So I'm going to answer that question.
Trevor Freeman 59:11
It's my job.
Teresa Sarkesian 59:11
So you know, obviously, our vision for the future role is big, but it's practical. The energy transition is upon us now. It's not something to contemplate for the future. So we think that the biggest risk is effectively inaction or kind of, you know, kicking the issue down the road, 510 years. We're seeing this right, nearby jurisdictions in the US are taking action. There's been significant funding out of the Biden administration, for all kinds of initiatives from you know, cybersecurity, to grid modernization down there. They're doing they're very competitive. They want to attract businesses, to the US. And so, you know, that's a major competition for Ontario. So if we don't seize the opportunities to kind of start working on these important issues now, we could lose economic development opportunities, we could lose jobs, we could lose investment, we could lose our talent as well, that may want to move to another jurisdiction. So to mitigate that risk, the LDCs, and policymakers have to work together on developing a shared vision around electrification and grid modernization, develop a plan of action and create a realistic timeline to turn that vision into reality.
Trevor Freeman 1:00:26
Yeah, it's a it's a great point. And I think it's important for people to understand that change is happening, the change is going to happen, whether we want it to or not. And, you know, often sometimes people say, Are we are we really going to see this change? I think we're already seeing it, we're already seeing customers want to change the way they interact with energy. The risk here is if we don't react quick enough or properly enough, the costs of that change becomes higher the reliability of the grid that we're working with, goes down, that general customer experience is not where it needs to be. And then you've highlighted some other ones, you know, we can really struggle with talent if we're not offering them the kind of cool innovative roles that they're looking for. But the neighboring jurisdiction is, so it's not so much that the change may or may not happen, it's how do we react to it in a way that really serves all of our stakeholder the best. So, Teresa, this has been a really great conversation. And I really appreciate you taking the time to join us and chat with us today. I think there's a number of things that we talked about today that really set up future conversations I'm going to have nicely. So thanks for the half for teeing that up. And this is your second time on the show. No doubt, there'll be a third time because I think there's a lot more that down the road, we can we can pick apart. So thanks for that. We typically end our interviews here with some common questions to all our guests. So to start off, what is a book that you've read that you think everybody should read?
Teresa Sarkesian 1:01:56
So one I recently enjoyed it's by a friend too. By Darrell Bricker, he wrote Empty Planet, and that is very, very good talks about actually declining global population. And what that means from everything from, you know, businesses to climate change to pension plans. So it's a fascinating read. People have time for it.
Trevor Freeman 1:02:19
Yeah, very cool. I'll check that out. So kind of the same question. What's a movie or a show that you'd recommend to everybody?
Teresa Sarkesian 1:02:24
I watched one a few months ago was a Netflix series called the Blue Zone. And it was an investigation on people who had made it to 100 I think they called Central Jamarion’s I can't remember the name. But basically, they interviewed all these people living around the world about what it takes to get to be 100. So I really enjoyed it. It was just, it was just very beautifully done. And the people they talked to, I found fascinating and so interesting. So I really enjoyed it.
Trevor Freeman 1:02:52
Yeah, I also watched that one that was really great. If somebody offered you a free round trip flight anywhere in the world, where would you go?
Teresa Sarkesian 1:03:00
Well, I couldn't pick just one place, Trevor. So maybe I could like, have like around the world trip. But Sydney and Tokyo are places I really want to go to
Trevor Freeman 1:03:09
Have you been there before?
Teresa Sarkesian 1:03:11
No, no, but I think they look like places. Totally,
Trevor Freeman 1:03:16
Totally. Who is someone that you admire?
Teresa Sarkesian 1:03:18
for years it has been Terry Fox, great. My kids are in a big, I don't want to say Terry Fox phase, but they obviously they learn about Terry Fox a lot at school. And so they often will come home talking about Terry Fox, and we've got a little book that we read about, you know, the story.
That's fantastic that he really is an exemplary Canadian. And if he can only know today, what he has achieved, you know, even though his it wasn't able to make his run across the country, because unfortunately, he passed I think he'd be blown away by the fact that people have kept the memory going. And you even talking about your kids, you know, obviously doing things to support his memory, and his initiatives. And he's just extraordinary to me.
Trevor Freeman 1:04:04
Now, there's definitely a lesson there. And we don't always know the impact that we are having. And we may never know the impact that we're having. long as we're kind of aiming at the right things. Good things will happen. So finally, to wrap it all up, what's something about the energy sector or its future that you're particularly excited about?
Teresa Sarkesian 1:04:23
Firstly, excited about everything. But if I had to sort of pick one, I am very excited about the potential for customers to be pro sellers and engage with the with the energy system. I think that could be absolutely transformative going forward. So I'm excited. And I hope to see that before I retire, that's for sure.
Trevor Freeman 1:04:45
For sure. I mean, I think there's no question. We're going to see lots of change, as we've talked about a lot today. And I'm excited about that, too. So that's great. Teresa, thank you again for coming on the show. I really appreciate it and it's been great chatting.
Teresa Sarkesian 1:04:57
Likewise, thanks so much, Trevor. Really enjoyed Our time together.
Trevor Freeman 1:05:00
Right Take care. Thanks for tuning in to another episode of he thinkenergy podcast. Don't forget to subscribe wherever you listen to podcasts and it would be great if you could leave us a review. It really helps us spread the word. As always, we would love to hear from you. Whether it's feedback, comments, or an idea for a show or guests. You can always reach us at [email protected]
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HYDRO_ThinkEnergy_Aug5_Audio
Wed, Jul 31, 2024 1:07PM • 30:42
SUMMARY KEYWORDS
energy, canada, side, country, council, utility, ultimately, philip, big, clean energy, single, transition, challenge, governments, perspective, climate, decarbonize, involved, work, electricity
SPEAKERS
Trevor Freeman, Dan Seguin, Philippe Dunsky
Trevor Freeman 00:00
Everyone, well, it's officially summer and the think energy team is taking a break to recharge over the next two months, but also to plan our content for the fall. So stay tuned for some great episodes in the fall. Not to worry though, we still have our summer rewind to keep you engaged. This is where we pick out some of the great past episodes that we've done and repost them. So whether you're lucky enough to be sitting on a dock or going on a road trip, or if you're just keeping up with your commute through the summer, it's a great time to revisit our past content. You will hear past episodes from my predecessor and the host chair Dan Seguin as well as a couple of mine from the past few months. And you're welcome to check out your own favorite past episodes as well. Wherever you get your podcasts. We hope you have an amazing summer and we'll be back with new content in September. And until then, happy listening.
Dan Seguin 00:06
This is think energy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey, everyone, welcome back. Right now, there are scientists, entrepreneurs, policymakers, indigenous and industry leaders, helping to shape the direction that Canada will take to accelerate a transition to clean energy. Everywhere you look, whether it's academia, municipal, provincial, or federal governments, there's another council or committee being formed to address the most pressing issues of our time, climate change, from transitioning to sustainable energy sources, electrifying transportation, and improving energy efficiency to protecting our natural environment and reducing carbon emissions. One thing is for certain our country is embracing the renewable revolution, like never before. But those with seats at the decision table know that it must be done responsibly, and affordable. As we know, every region of Canada is unique and presents its own set of challenges and opportunities when it comes to tackling climate change, and ways to implement clean energy. So here is today's big question. How did we get such a vast and diverse country like Canada to agree on a pathway forward to a cleaner, greener and more sustainable energy future? Joining us today is Philippe Dunsky of Dunsky Energy and Climate Advisors, a consultancy firm that Philippe founded. It supports government, utilities, corporations across North America to accelerate their transition to clean energy. Phillippe, is the co chair of Canada's new Canada electricity Advisory Council, the co chair of efficiency Canada, and the director of the greater Montreal Climate Fund. He also previously chaired the Quebec government electrification Working Group. Welcome to the show, Philippe. Let's start by asking you this. Having just gone over some of your accomplishments, where does this passion for clean energy and climate come from? Where did it start?
Philippe Dunsky 02:44
So, so great to be here. By the way, thank you so much for having me. It started, I guess, I guess very early on. I'm Jewish background and grew up with, you know, endless stories about the Holocaust. And somehow that kind of morphed into just a general interest for world affairs and for big challenges, big societal challenges. And then as I was growing up, those became really focused on environmental issues. So that was the genesis. I became very, very interested in environmental issues. And then through that, and climate change in particular, as probably the greatest challenge of my generation, and for my generation. And then, I guess the other thing is, I've come to discover that I'm a pretty analytical guy. So I'm not a no great protester, I'm not a great to great movement leader, I tend to see a lot of gray, not so much black and white. And so that's how I ended up deciding to get involved in these issues. But, you know, in my own way through more of an analytical lens,
Dan Seguin 03:55
Okay, you've served and are serving on numerous councils, committees and boards. Can you tell us what has been the biggest takeaway you've learned through each collaboration? And how has it changed you?
Philippe Dunsky 04:11
Yeah, because each one does change you and changes your perspectives. Because ultimately, the biggest takeaway is that no matter how much I think I know this stuff and know this stuff. Well, and I've been working on energy issues for over 30 years now. And so, you know, I always end up thinking that I know the answer. What we discover is that, you know, there's not a single answer, there are many perspectives. And if you can combine knowledge with multiple perspectives, then you can come up with something that's hopefully going to be closer to that, you know, to that truth, or whatever you want to call it. My big learning is that every time you go into something like this, you go in with an open mind and an open heart. And if you do that, and you're listening to others perspectives, then you're bound to land on something that's a hell of a lot smarter. And then what you initially thought coming into it?
Dan Seguin 05:02
Okay, cool. Now, you were appointed chair for a recently formed Canada electricity Advisory Council. Can you tell our listeners who's on it? What is the mandate? And just how big of an undertaking is this?
Philippe Dunsky 05:19
Sure, I can start with the last question, by the way, that the undertaking, it's a really big issue, it's a really big challenge. On the other hand, the undertaking itself is time limited, it's a 12 month thing. So I'm a pumpkin and I turned into a pumpkin in May. It's been five months now. So I got another seven to go. From that perspective, that's the timing that we're looking at. Okay, Council itself is a group of 18 Canadians from across the country, every single, every single province, no exception. It's, it's extraordinary mix of individuals with an extraordinary mix of experience and perspective. So I'd say roughly half of council members are either current or former utility executives. The other half is a bit more of an eclectic mix of former regulators, we have people involved in the power production side of things, we have first nations leaders, so indigenous leaders, and a couple of others with different perspectives to bring to the table. But the really important thing here, I think, is that you're looking at the leadership level from every single province across the country. And that makes for really, really enlightening and challenging conversations as well. And then I guess you asked about the purpose or the mandate of the council. So I'll put it at a very, very fundamental level as a country, we're trying to largely decarbonize electricity by sometime in the middle of the 2030s. And we're looking to grow electricity, very substantially to decarbonize the rest of the economy. By 2050. That's that dual set of goals is at the heart of our mandate. And our mandate is to figure out what the feds can and must do. And at the same time, what can and must be done by others in the country, to help make this an easier journey, a more affordable journey. And ultimately, a more successful journey on the way there.
Dan Seguin 07:22
Okay, great segue here. Now, with respect to Canada's goal to achieve a 100%, Net Zero electricity system by 2035, you stated, "Is it better to optimize than maximize? Can you maybe break that down for us? And can you give us some examples?
Philippe Dunsky 07:41
Yeah, sure. I mean, you know, what I mean by that is, if all we do is say we want to decarbonize, there are many, many paths to do that. And, you know, we can say, hey, we're gonna, we're just gonna build, build, build, build, build until there's no tomorrow. And we could probably get there, doing nothing but that, but we'll get there in a less affordable way, than if we really think through the intricacies of what needs to be done. Yes, on adding, also on subtracting, so actually becoming more efficient in the way we use energy, relying more on consumers' involvement in the marketplace to achieve some of those goals. I just think there are quick ways to get to the goal, that ultimately, are going to cost too much and or create reliability issues. And if that happens, there'll be a backlash. And we'll never get to the goal. Alternatively, there, they're thoughtful ways that maybe aren't exactly the way we've always done things in the past, but that involve a lot more complexity and being able to wrestle with complexity and stuff. But ways that are focused on keeping this as affordable as possible, ultimately, for everyone across Canada, making sure that we do this in a way that's reliable, so we can always count on electricity being there. And in doing it in a way that actually involves some cooperation, as well.
Dan Seguin 09:04
So the electricity Council fulfills the minister's mandate to establish a pan Canadian grid Council. How viable is a pan Canadian electricity grid? Or are you seeing your movement in regional interconnections?
Philippe Dunsky 09:22
Yeah, so it definitely looks regional. Let me be really clear about that. And I know the original Originally, the name for the council was supposed to be the pan Canadian grid Council, as you pointed out, you'll also notice it, it was not it does not have that name. And there's a reason for that. And, and I will say, you know, and I've said this publicly many times, I don't believe that that's the right answer. We definitely need a lot more cooperation. at the regional level. There are a lot of opportunities for provinces to exchange more to continue exchanging with the US by the way, and this isn't, you know, we're not caught within, within our borders. So we have to do more on the cooperation side to keep costs down again, as low as possible to make this as smart and thoughtful and as achievable as possible. But that doesn't involve, you know, I love the old Coast to Coast Railway analogy. It's nice, it's working for railways. We're not talking about a single grid that goes coast to coast that's just not in the cards.
Dan Seguin 10:28
Now, for those who are not aware, can you tell us about your firm, its purpose, and what makes your approach unique, and particularly effective?
Philippe Dunsky 10:40
Sure, I mean, I'm thrilled talking about my firm. So these days, I spend so much time talking about look Council, which is kind of like my evenings and nighttime job, or evenings and weekend job. But my day job is running my firm, my firm is a group of over 50 professionals. Now, I think we're about 55 now that are dedicated exclusively to supporting clients in their clean energy transitions. And our clients typically are utilities and governments, increasingly large corporate clients as well, across Canada and across the US. So ultimately we work with utilities and governments that are in the throes of this energy transition, that are trying to figure it out. They're trying to find a way to help their customers navigate through it and a way for themselves to navigate through it, to define what the business case is for them and what their proper role is in it. And, and then we also have helped them in some of the nitty gritty. So, you know do you get customers involved on the demand side management side to reduce the pressure on right on the big build out? And all the capital is involved there? You know, what do we need to do to electrify vehicles, for example. So we've developed for some places, charging, charging infrastructure plans and charging infrastructure, business, business plans, strategies, investment plans, we work with, with our, with our customers in helping helping to decarbonize buildings through whether it's direct electrification, or hybrid heating systems without just the natural gas, depending on the on the need, we work with to decarbonize industrial loads, as well. And oftentimes, we're working with our utility customers to help them help their industrial customers decarbonize. So all of those things, and more and of course, planning out the whole transformation of the electricity system on the supply side, is a big part of it. That's a lot of what we do. It's hard to put in a single sentence. But the interesting thing, I guess, for us is, you know, ultimately, we're a consulting shop that is exclusively focused on the clean energy transition, we do nothing other than that. And, and I think that makes us pretty darn good at it.
Dan Seguin 13:02
That's perfect. Phillippe, your company emphasizes support in four focus areas, buildings, mobility, Industry and Energy. How were those identified? And can you maybe provide some specific projects or initiatives that have made a significant difference in the sector's?
Philippe Dunsky 13:25
Yeah, sure. And those sectors are, you know, 80 to 90%, of the energy equation, right. So they've grown over time, in a very deliberate manner, we started out working on the building side of the equation. So you know, what we call DSM or in Ontario, you call it CDM. Just to be different. But so we started out working on that. And then over time, we added mobility, especially electric mobility to our portfolio of expertise, and then built out from there, including on the generation and TND side, in terms of some examples. I mean, I'll be honest with you, we do well over 100 projects a year now. So there are a lot of different ones with a pretty large variety. But for example, I actually just came back from meeting with one of our clients, a large, large electric utility, where we've helped them to revamp their whole CDM approach. So that's, you know, from top to bottom, on the strategy side, on the regulatory side, and then on what the programs actually look like and how they operate and who they involve. In Ontario, we actually completed something I think is absolutely fascinating. I really enjoyed reading it. And that was a study of the potential of Drs. So distributed energy resources in Ontario to essentially keep the lights on, you know, we found 1000s of megawatts of exploitable resources there that you don't need to build because they're already there on the customer side of the meter. So stuff like that. We've worked with a lot of states in the US including California and New York designing, designing measure is to help their customers finance, the transition on their side, we've done a lot of work with, with utility executives helping them think through the strategy side of this, how am I going to actually the change management? How may I change my own utility to go from what it was in that steady state environment of the past 75 years to something that is a completely different beast in a very much more dynamic world. And it's focused on customer service and, and focused on transitioning the energy system as a whole. So, again, a pretty broad array of, of projects, but all of them. Absolutely. Absolutely exciting. And, and fascinating for me to be involved in and learn from.
Dan Seguin 15:45
Okay, now, wondering if you can speak to the importance of responsible and sustainable practices in the clean energy sector? And how has your company prioritized these principles in his work?
Philippe Dunsky 16:00
Yeah, sure. I mean, I mean, look, the world right now is looking to the energy sector to lead and to transform itself. And as we do that, you know, leaders have to have to walk the talk. So, you know, I'm, I'm very proud that most, if not all of my clients are doing that right now within their own operations. And my firm does that in our operations. I try to do that, in my own life, I've been driving nav for seven years. Now, it's a great way for me to, to, to lead by example, but also, quite frankly, to get a head and on the experience curve, and actually understand from personal experience, all right, what are the challenges of of EV ownership and what needs to happen to make it a more seamless process? So you know, that's on the personal side, my company, we're actually a B Corp. So we went through a process to be certified by an independent organization that looks at all of our practices, from soup to nuts. And in our score, our B Corp score has increased. Year over year, I think we started out somewhere about 80 Something points, and now we're at 119. So you know, it's just a process of continuous improvement, just like, just like all of our clients have to have to do.
Dan Seguin 17:12
Okay, cool. Now, we all know, there's always more every country can be doing to combat climate change. But it's complex. In your opinion, Philippe, how does Canada compare? Is it on the right track, and focusing its effort on the right initiatives?
Philippe Dunsky 17:34
Yeah, I think it's, I think Canada is, is definitely moving in the right direction. I think there have been a lot of very important policies brought forward over the past several years that I think, bring us forward. Are they all done exactly the way I would like them to be done? No, if I had a magic wand, would I do it a little bit differently? Probably, but directionally there. Actually, I think we're heading there. You know, that being said, it's a long and winding road. Right. And it will be for the next decade. So there will be setbacks, and there will be things that we're doing that are suboptimal. And that's a little bit part of life. So my job and the role I've kind of given myself and my firm is to help make that path as straight and narrow as it reasonably can be. But you know, recognizing that this is a big learning process and, and mistakes you're gonna make for sure.
Dan Seguin 18:31
Now, Philippe, what are some of the biggest challenges or even threats to achieving a clean energy future in the timeline set out by scientists and the government? How is your company positioned to address them?
Philippe Dunsky 18:46
The biggest challenges and threats and I'll decouple those questions, okay. Because I think that, from my perspective, there are enormous challenges. There's first and foremost, a challenge of time, right? Because what we're talking about if we're talking about, you know, getting to net zero or something like it by 2050. I mean, that's a single generation. So we're talking about literally transforming the backbone of modern economies in a single generation. That is, number one, because frankly, that's never been done before. We've done it within sectors, right, we've done we went from, from horse drawn carriages, to to you know, horseless horseless carriages. And you know, we've, we dumped manufacturer, gas and went, went to natural gas, and we've done individual changes like that before. We've never done all at the same time dealing with that and getting it done. The single generation is a race. And so I do think that time is probably the number one challenge number two challenge. And, you know, if you really take a take a step back here and think about what we're talking about it, it's largely from an economic standpoint, we're largely moving from optics to capex, and there's we're largely it moving from a context where whether it's utilities, or business owners or homeowners, today, we pay our bills, you know, we're buying fossil fuels, right, we're buying and burning the energy that we consume. And so that's an OP X thing. Now, what we're talking about is increasingly stuff, that's just all capital, if you think of, you know, going from a gas plant to, let's say, a wind farm, a wind farm is, you know, it's once and done all of the entire cost for next 20 years, or 95% of it goes in the ground on day one, that's moving objects to capex, it's a really big change. If you're thinking of it from a homeowner perspective, we're talking about, let's say, take my example, you know, I bought an Eevee, my Eevee cost a lot more than that my previous gas car did. On the other hand, I'm paying a hell of a lot less to keep it up to optics to capex. So there's a real challenge around getting enough capital for all this to happen, whether it's for large utilities or down to an individual homeowner or car owner, I think that's a real big challenge that we have a couple more, maybe I'll, maybe I'll stop there. And then the things that my firm is doing to address those, I mean, look, like I said before, on the timeline side, everything we're trying to do is just minimize errors, we're not gonna eliminate them, but minimize errors. So that that line between here and there can be as straight as possible, and as least painful as possible on the capital side, that's a very specific thing. But we actually do a lot of work developing innovative financing mechanisms that utilities and governments can offer to homeowners and business owners, to allow them to have access to the capital that they need, as they tried to save money on the operation side. So those are, those are a couple of them, anyhow.
Dan Seguin 21:57
Okay, Philippe, what do you want Canadians to know about the country's transition to clean energy that they might not already know or be aware of?
Philippe Dunsky 22:10
You know, I think, I think everyone is aware that this energy transition is really big, and it's gonna be really hard. Maybe the one thing I'll add on to it is, there's a lot of benefit on the other side of this. So a lot of benefit, you know, what we're talking about ultimately, is, is transformative in nature, it's the sort of thing that's happened. I'm thinking outside of the energy sector, but just holistically, these kinds of changes have happened a few times in the past 100 years or so. And they tend to always be ultimately about moral leadership to start. And so I think we need to think of this, first and foremost from the perspective of moral leadership, which is something that is one of the reasons why Canada has such a great, strong brand around the world, because we punch above our weight on the great moral issues of the times. And that was true when we went to help out Europe during World War Two, and that was that true. And we went Mulrooney led the boycott of South Africa under apartheid. I mean, we've stood up when we've needed to, that has positioned this country internationally in a way that I don't I'm not sure that we fully measure. This is one of those times. And so being at the forefront of this, I think is extraordinarily important for our country as a whole. That being said, there's also some really economic benefits at the end of this and flip it on its head to there's some real economic costs and risks if we don't do this, and if we don't get it right, well, one thing, one thing I'll point to, I remember about 10 years ago, being in conversations with some provincial governments about the possibility of governments eventually taxing imports of our products, if they're too carbon intensive, and the idea sounded a bit crazy back then we're recording this today on October 30 29 days ago, on October 1, Europe's carbon border adjustment mechanism came into effect for the first time. And that is effectively going to tax import of products from everywhere around the world based on their carbon content. So if we get ahead of this fast, if we succeed in this, if we lower our carbon content of what we produce, we've got a hell of a nice economic advantage at the end of it.
Dan Seguin 24:33
Now, what advice would you give to an aspiring entrepreneur or those looking to make a positive impact in the clean energy and climate sectors?
Philippe Dunsky 24:48
You know, my advice is it's gonna sound a little wishy washy, but it's just figuring out what you're great at. You know, everyone's great at something different so I have a hard time. I'm providing really concrete advice to people I don't know personally, but everyone's got their magic. Everyone's got their special exceptionalism. I think it's important to know who you are, know what you really like to do know where you excel, and then whatever that is, to the extent that you can bring that to service of a greater cause, whether it's climate, whether it's portability, whatever it is, I think that's just a beautiful thing. So I encourage everyone to ultimately lead a purpose driven life and, and lean on their own strengths wherever they may be.
Dan Seguin 25:35
Okay, that's fair. Lastly, Philippe, we always end our interviews with some rapid fire questions. Are you ready? Maybe. Okay, here we go. What are you reading right now?
Philippe Dunsky 25:51
Right now I'm actually sounding nerdy but I'm actually reading the CIA's 2030. Outlook, the latest 2030 outlook by the International Energy Agency. Absolutely fascinating read. If you're a nerd, like I am about energy.
Dan Seguin 26:04
Now, what would you name your boat? If you had one? Or maybe you do have one?
Philippe Dunsky 26:10
My boat? My boat is a canoe. And what would I name my canoe? I'm not sure. Maybe I named it the Power Canoe. One of the reasons I love canoes, by the way, is they're probably the most efficient way of getting from point A to point B on water. So I'm a big fan of energy efficiency and, and a canoe is just that.
Dan Seguin 26:31
Who is someone that you truly admire Philippe?
Philippe Dunsky 26:35
Oh, goodness, I admire so many people, I couldn't come up with a single name there. You know, I work with a lot of leaders who dedicate their time and energy and excellence to, for public purposes. And every single one of those I'm in deep admiration of, I'll maybe add one other group, the folks I work with here in my firm. I've never known a group of people as dedicated and passionate and smart and curious. As they are, they do inspire me.
Dan Seguin 27:05
Good, good. Okay. What is the closest thing to real magic that you've witnessed?
Philippe Dunsky 27:10
I'm from Quebec. So I'm a big fan of the circus, the modern circus, whether it's Cirque du Soleil, Cirque Éloize or les Sédois de la mayenne, they always amaze me and I'll always leave me spellbound.
Dan Seguin 27:24
Okay, next, as a result of the pandemic. Many of us are guilty of watching a lot of Netflix or other streaming platforms. What's your favorite movie or show?
Philippe Dunsky 27:38
You know what, I watched many different Netflix shows. These days. I'm just trying to think what's in bridgerton would be one of them right now. I'm really enjoying it.
Dan Seguin 27:52
Now, lastly, Philippe, what's exciting you about your industry right now?
Philippe Dunsky 27:58
What's exciting is the same thing that's exhausting me. And that's the pace of change. It's just an extraordinary time right now. And I'll tell you what's really exciting me is that five years ago, because this is all I do. Right? I'm a one trick pony. So I think about this every day. Five years ago, I felt pretty alone in seeing and understanding the pace of change that we needed today. I feel like pretty much every leader I speak with is very clear eyed about how big this is, how fast it's gotta go, the challenge that it represents, and the near the you know, the knowledge that we need to get going and get going in a big way. So that excites me.
Dan Seguin 28:37
Now, if our listeners want to learn more about you, or your organization, how can they connect?
Philippe Dunsky 28:44
Well, my organization's website is very simple. Dunsky.com. That's probably the easiest, easiest way. And if you want to connect with me, try [email protected] or my own email. The simplest email in the world is [email protected].
Dan Seguin 29:05
Well, Philippe, this is it. We've reached the end of another episode of the thinkenergy podcast. Thank you so much for joining us today. I hope you had a lot of fun.
Philippe Dunsky 29:15
It was fun. Thank you. I love your questions.
Dan Seguin 29:18
Thanks for tuning in for another episode of the think energy podcast. Don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guests from previous episodes, visit thinkenergypodcast.com. I hope you will join us again next time as we spark even more conversations about the energy of tomorrow.
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Summer rewind: What role do communicators play in motivating change? Specifically, how can they move their audiences to take action against climate change? In thinkenergy episode 122, we delve into the world of climate communication with Amber Bennett, Deputy Director of Re.Climate. Explore the driving forces, opportunities, and challenges of inspiring climate action—from bridging research to practise to empowering change. Listen in for an insightful conversation on shaping a sustainable future.
Related links
Amber Bennet on LinkedIn: https://www.linkedin.com/in/abennettyyc/
Re.Climate: https://reclimate.ca/
Intergovernmental Panel on Climate Change: https://www.ipcc.ch/
Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-8b612114/
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Transcript
Trevor Freemon
Everyone, well, it's officially summer. And it's been about four months since I took over the mic as the host of the think energy podcast, which is kind of hard to believe. It's been really fun having great conversations with great people in the energy sector. I now mostly know my way around the recording equipments and the software, and really feel like we're kind of just getting started and looking forward to where we go from here. That said, the think energy team is taking a break to recharge over the next few months, but also to plan our content for the fall. So stay tuned for some great episodes in the fall. Not to worry though, we still have our summer rewind to keep you engaged. This is where we pick out some of the great past episodes that we've done and repost them. So whether you're lucky enough to be sitting on a dock or going on a road trip, or if you're just keeping up with your commute through the summer, it's a great time to revisit our past content. You will hear past episodes from my predecessor and the host chair Dan second, as well as a couple of mine from the past few months. And you're welcome to check out your own favorite past episodes as well, wherever you get your podcasts. We hope you have an amazing summer and we'll be back with new content in September. And until then, happy listening.
Dan Seguin 00:06
This is ThinkEnergy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey, everyone, welcome back. Did you scroll through the news this morning? How many of those articles that you skim covered a topic related to climate change? I guess it was probably a few. It seems. Every couple of weeks there's a new story dominating the headlines about forest fires, hurricanes, floods, heatwaves, and more, both here in Canada and abroad. We are seeing firsthand the effects of climate change and As consumers, we are receiving information about it. Everywhere we look. Have you ever thought about how you are being communicated to? How is climate change presented? What wording was used? And why? And are their calls to action? How does it make you feel? think not only about news articles you read, but also about documentaries, podcasts, Hollywood movies, right down to your everyday life. Think about the newsletter you receive from your municipality. The assembly instruction on the last piece of furniture you purchase, or this section on your favorite clothing brand, website about their sustainable practice, communications surrounding climate change are pretty much everywhere and the need to be. In June of 2021, the Canadian government introduced the Canadian net zero emission Accountability Act, which puts into legislation Canada's commitment to achieve net zero emissions by 2050. Different companies across the country are making their commitment, much like we did in 2022, when we committed to leading the way to a Smart Energy Future by becoming net zero by 2030. The push on to stop the damaging pollution emitted into the environment on a daily basis, namely caused by burning fossil fuels. Scientists are urging that this is crunch time. So if you haven't already, now is the time to hone in on how and what you are communicating to your customers. So here is today's big question. What role do communicators play in motivating change within their audiences to take action against climate change? Our guest today is Amber Bennett, Deputy Director of Re Climate, Canada's first climate communications and Engagement Center. This new organization launched in 2022 brings together Canada's leading climate communication academics and practitioners, and aims to help communicators create strategies that inspire the public to support climate action. Amber is one of Canada's top climate communication strategists and capacity builder who works with groups across the country bridging gaps between research and practice. She led the groundbreaking Alberta narrative project and supported much of the foundational work to pilot and build reclaim it. Amber, thank you for joining us today.
Amber Bennett 03:54
Thank you for having me.
Dan Seguin 03:56
Amber, maybe you can start by telling us a bit about yourself and Re Climate How did you get into climate communications? How did Re Climate come to be and what does it aim to achieve?
Amber Bennett 04:09
Okay, I'll try to hold all of those questions at once. Well, I am based in Calgary, Alberta, which may seem like an unlikely place for some for the executive director of a Canadian organization or Canadian center focused on climate communications and engagement at Carleton University. But that's where I live with my family. And what to say? Yeah, I mean, I think I've been circling around climate communications for a very, very long time. You know, the the mind has a funny way of making sense of things in retrospect, but I started with a Bachelor of Science and then I moved on to a public relations degree and then I worked with the mayor of Calgary on the one of the I forget which numbered cop, but it was a Copenhagen. And I think that was really the first time I began to think about what, what is climate change and had a certain kind of exposure to the, to the, you know what the challenge was and what not. And when I saw I kind of went on, and I did a master's degree. And it was when I had needed to choose a topic for my master's degree when there was the catastrophic flooding here in Calgary. And there is this, like, amazing paradox where the, you know, Calgary Stampede, which is the epitome, I would say, of the, you know, kind of old boys club. And when that happened, when the floods happened, their motto was come hell or high water come hell or high water, they were going to, you know, produce the show. And at the same time, one of the readings I was doing as a part of my master's program was also titled come hell or high water. And it was really about the science of climate change, and why it is making it so difficult. Why is it so difficult for humans to kind of wrap our heads around it. So fast forward, I completed a master's, and then did a series of really interesting projects. I did some work with a group out of the UK called Climate outreach, which is focused on climate communications and engagement as well. And then started working with a group of people here in Canada to set up a similar center or similar organization that would focus on supporting climate communicators, helping to kind of bring together the research that was happening, as well as the practice. And so that's really why Re Climate it is set up to do, we're really dedicated towards advancing the practice of climate communications and engagement through research, training, offering resources, pulling resources together, strategy, and developing strategy with other types of practitioners, as well as convening networks of both scholars, as well as those people who are kind of out there in the real world doing campaigning and advocacy work and trying to, you know, communicate with citizens and whatnot. So, that's kind of where we're at.
Dan Seguin 07:34
Now, Amber, it sounds like Re Climate, is a very diversified organization that brings together experts in social science, Public Affairs, and science. What kind of professionals work together in this environment? And what does it each bring to the table?
Amber Bennett 07:55
Love this question. So Re Climate brings together I think I've said it research and practice. And so you have those practitioners who may be doing public engagement campaigns, they may be working for utilities, they may be working in local governments or other kinds of government, they might also be working in advocacy organizations. And so they often don't have the time, or I would argue the luxury of going into, you know, latest academic journals, or even, you know, kind of other thought leaders who are publishing in the field. Why? Because they're busy, they're doing the work. And so, you know, that kind of takes a lot of time to kind of go in and look at the research, track it down, make sense of it? They're also, I would argue, very few who have the time to do an evaluation, like after they've done something, what did we learn from it? You know, What, did we make a difference? You know, what kind of impact are we having, and similarly, just getting together with other folks, right, and talking about it and sharing what they're learning. So that's kind of on the practitioner's side. And so, you know, when we say we bring or convene networks of people together, we're really trying to do that, you know, we're trying to provide resources, synthesize, you know, research, both, perhaps, you know, it's public polling, or maybe it's social science, you know, what's happening in in, that's relevant, but also bringing people together to share with each other and learn with each other. So that's kind of that practitioner side. And, you know, there's also, I would say, sometimes a culture where people feel like they're competing with each other, you know, certainly within the charitable sector. So kind of, I think, for those folks who are coming in, who are kind of in the field, having that support and someone who's doing In the work on their behalf to kind of make sense of synthesize, pull it in together like yours, your five tips here, the things you need to do. That's extremely helpful. And then on the flip side, I think for researchers, you know, they're, they're kind of passionate, there's a reason why they're there thinking or trying to understand, you know, how to better engage people, or what's the right framing, or what are the values or whatever it is, because they're passionate about it. So by being able to kind of bridge from the practitioner world into a more academic or into a research field, we're able to just give people real world challenges. It's like, here's why practitioners are actually struggling with, you're an expert in this, please talk to us about it, or please, you know, this is the kind of information that they need. So, you know, kind of the practitioners, I would say, Bring the complexity of the real world, right, that we're dealing with real people, resource constraints, you know, various kinds of issues and whatnot, whereas researchers bring the kind of precision of being able to look at something with a whole body of understanding behind them to be able to kind of see, well, here's what may be operating within this situation, here's what we know about it. And here are some other kinds of interventions or approaches that we might be able to take. I don't know if that exactly answers your question. Maybe the scientists part, I would say they bring the public trust. Right. So whenever we're polling, you know, consistently, scientists come up on top as having high levels of public trust on climate and energy transition. And so I think that they bring that kind of authenticity. And, you know, they're not there, they're often unpolitical, right? They're not seem to be benefiting, you know, personally from talking about it. So they're really effective messengers.
Dan Seguin 11:57
Wondering if you can share some insight into what the average Canadian's knowledge on climate change is? How much do they know about the main causes and the path forward?
Amber Bennett 12:14
Well, I would say that Canadians probably know a lot about climate change. But what we measure, it's a little bit different. So when, and I would encourage folks to take a look at some of the reports that we have published on ReClimate.ca The one that I'm, you know, I kind of go back to was published this year, or maybe it was last year. But within these reports, we basically look across 65, or more, either private or publicly available surveys, or public polls or whatnot, and we kind of do it a roll up of okay, so it's not just one survey that has said, this is multiple surveys that are showing kind of trends and themes in in where the Canadian beliefs or attitudes or or mindsets are. So when you do that, and when we looked across, you know, 65, or so what you can see is, is that, even though you have the majority of Canadians that would say yes, climate change is real, and it is happening, almost half of them attribute both natural and manmade causes, you know, attribute the cause of climate change due to natural causes as well as as manmade. And so why is that important, is because when we get into the conversations around solutions, then without the kind of foundational understanding that burning fossil fuels creates pollution, which creates a heat trapping blanket, which is heating our planet, and causing all of these extreme weather events and natural disasters that we're seeing. Without that kind of clear understanding that burning fossil fuels is the cause of climate change. And when you get into the solutions, and what people actually have to do about it, the conversations a bit more, there's a lot of confusion, or there's a lot of room for confusion, which is kind of what we're seeing and I can talk a little bit more about that. So you know, I spend a lot of time in focus groups, and this kind of conversation comes up. So when we talk about solutions in the path forward, you talk about climate change, and you start to have discussions around what you are doing, you know, recycling will often come up, plastics will often come up. There's a whole kind of suite of things that people are doing, but very few people are able to name a particular policy or real intervention that you know, that will address some of the root causes. And we people on this podcast may not be like, Hey, why really. But you know, there are a lot of different people and for many climate change, even though they may be living within the impacts are the, you know, experiencing in their daily lives, they have many other kinds of concerns and priorities that are happening at the same time. So what I would say is that Canadians believe that climate change is happening, there is at least half that are uncertain, or would attribute it to both natural causes, and manmade causes. This kind of understanding of burning fossil fuels, the trapping blanket, you know, that's not well understood by many. And so they're kind of subsequently stopping burning fossil fuels, as a path forward isn't clear, as it could be, or, or should be at this point in time. And maybe the other thing I if you, if you'll let me, the other thing I would say is, is that, you know, Canadians consistently report, when you ask them very high levels of concern about climate change, right? Most people can see forest fires, you know, that's how we are making sense of what climate changes. It is through these kinds of experiences, either directly, or our experiences of seeing, you know, extreme weather and natural disasters. So people are expressing very high levels of concern. But if you ask, unprompted, what are you know, what are the issues that you're most concerned about? It often will address climate change as mentioned Much, much farther down on the list. Right. So, affordability and access to health care, cost of living, housing, there are many other issues that people are faced with and dealing with in their day to day lives.
Dan Seguin 17:18
Okay, see the term movable middle mentioned in reports and on the reclaimed site, what is the movable middle? And why is it so important?
Amber Bennett 17:34
Great question. And I feel compelled to say that I think that term movable metal is used differently by different people. I think within the context of, you know, the work that we do, it kind of comes out of, you know, some of the themes that I was talking about in the last in in the last question or last answer. It's this idea that, you know, people are kind of undecided. Or they're conflicted about an issue. So they could move either one way or the other, but they're not at the moment. oppositional? Right. So if you think about, you know, a broader population, there is a segment, you know, of Canadians, whose identities are really built around the idea that they don't believe in climate change. They're not going to support, you know, climate action and whatnot. There's also on the other side, a whole group of Canadians whose identity is built around me. I'm a climate activist, and I'm a climate advocate. And you know, and I'm an environmentalist, and so they're on the other side, but most of us just kind of live in the middle. Some are more well informed than others. But for the most part, people are concerned, right in the middle. They have they, you know, when they ask, yes, we want the government to act, we are highly supportive of it. But when it comes down to it, it's this tension around the fact that because they may not be well informed, or not thinking about this, they have many competing priorities. You're kind of undecided, or sometimes they're just conflicted about an issue. Right? Because on the one hand, as an example, yeah, I think we absolutely need renewable energy. We need lots of, you know, solar panels, I just don't want them in my house, or we need lots of, you know, solar, renewable solar farms. I just don't want them all over the landscape that I cherish from my childhood. So there are many things that you know are underneath that are operating underneath for people that kind of create some conflict for them. So people, when we talk About the movable metal, really, I think what's important is to acknowledge that most people are concerned. They want when they support action, but they're undecided, potentially about one particular aspect or issue of it. Or there's some other kind of thing that's happening for them that's creating a conflict. Or they're kind of uninformed. So, you know, I think that you know, why an example? Or rather, I'll back up that uninformed piece is particularly important right now, as we see more and more kinds of organized misinformation and disinformation. Right. So as an example, when I'm in focus groups, I can predict with very, you know, a lot of certainty, what are some of the kinds of key narratives that are coming to the surface where people are kind of undecided? One of them might be, well, EV batteries are actually worse, you know, for the environment than, you know, driving a car, or there's no way that we're going to be able to electrify everything the grids can't support. Or it may be that solar panels actually create more emissions when you produce them than they save in their lifetime. So these kinds of things that are very dominant are kind of recurring pieces of information. And when people who are not thinking about this a lot or deeply, as much as maybe you were, I are people who are listening to this. So when people encounter these, this kind of information or confusion about what are the actual solutions? They really don't know what to think. Right? So like a third of us sit within that category, right? If I actually don't know how to make sense of the information that I'm hearing, right, and I don't trust so much of it. Because I know that, you know, I know about misinformation, I know that I shouldn't be, you know, you know, trusting everything that I hear, etc. So that's kind of the deal with the movable middle, right? So they believe climate change is real and not climate deniers. They just may be conflicted or undecided, or just not, you know, as informed because they're not thinking about it on a daily basis.
Dan Seguin 22:32
Now Amber, why is it important for the average communicator, like those in the energy sector, for example, to better understand the strategy behind climate change communications?
Amber Bennett 22:45
Yeah, um, I think because climate change is a super wicked problem, and is really complicated. And maybe me rambling on for the past 20 minutes might give folks a sense of the things that, you know, we were trying to think about and grapple with all at the same time. And so I would say that, in other cases, although arguably, I would argue that information, probably doesn't work it in on any issue. But what we do know, is just giving people information, they're not, you know, people can't reason their way into kind of behavior change. So, you know, we live within systems. You know, we live within communities where, you know, we're surrounded by friends and family, we see ourselves as kind of certain types of people. There are all of these kinds of social needs and emotional needs that humans bring to the table, that climate change communications, and I would argue, probably any good communications needs to attend to. So this sense of belonging, right, so I belong to a community. Other people like me think and act this way, or I expect other people like me to think and act this way. Being able to understand even what the problem is can kind of create shared understanding so that people who are making decisions aren't making decisions that don't consider you that kind of shared understanding peace. People need a sense of efficacy, control in their lives, they need some agency, they just don't need someone making all these decisions on their behalf without any involvement. You know, people want to be good people. And to be able to ask questions and to challenge things that are going to impact their lives without being dismissed as a climate denier or shamed or whatnot. And people trust others for different reasons, right. So scientists are highly tuned lasts. politicians aren't big corporations aren't, right. But the ones who are often leading this conversation in public are big corporations and politicians. So all of those are the things that we need to attend to when we think about, you know, climate communications, and because it's such a complicated problem, and extends to so many aspects of our life. And to be fair, there's a lot of organized opposition and strategies to create polarization to create misinformation. There's a lot happening all at the same time.
Dan Seguin 25:43
Okay, let me ask you this, what effect does it have to all be on the same page?
Amber Bennett 25:51
I often give the analogy of an orchestra, right, where we all have the same song sheet, but we're all playing different instruments. And part of that is, you know, there is a role for the government in setting regulation. And there's a role for activists and advocates to be, you know, opening up new possibilities, holding governments and corporations to account. But actually, we also need businesses to be building out the products and the services and the and the things that we'll be using in our lives. And you need all of these different actors operating all at the same time. And, you know, to live, I guess, within an ecosystem, so I'm very skeptical of how one message is the efficacy of one message, I think that really what is helpful is if people are exposed to and have the ability to make meaning out of climate change, and out of energy transition through many different parts of their lives, and they actually have many different avenues to talk about it and to create, you know, a shared understanding of what they want for their future, or where we're going.
Dan Seguin 27:23
Let's move to electrification, and renewable energy. Cool? These are important pieces of the world's response to climate change. For those in the energy sector who have a direct relationship with electricity consumers, is there a certain messaging that we should be sharing with our audiences?
Amber Bennett 27:47
Such a great question. I might change, I might have a different thought while I'm making a cup of tea, you know, in a couple of hours from now. But I think that there is a very, goes back to the question that we talked about with literacy. And also goes back to some of the things I mentioned around people needing to have a sense of control in their lives. Right. So what we know from the research is that people's motivation to do something as a whole has a lot less to do with their perception of risk than it does there because their perception of their ability to act, and that that action will make a difference. What people really, I would say, based on all the things that I look at and read and whatnot, want is a place to act that makes sense. And that is relevant to their lives. So I think for folks who work in electrification, work in renewable energy, a part of what we need right now is both to fill in all of the pixels around, like, where are we going? What is this going to look like in my daily life? What are the things that make sense for me to do right now? And how are the things that I'm doing making a difference within, you know, the broader community that I know and love and want to make sure it's safe and prosperous? And all of those things? So I think what we're, what we need, in part, are those people who are responsible for infrastructure, for services, for that kind of daily life to start filling in the pixels of what is this going to mean? Because people get a little stuck on, like, blind faith. We're just going to hand it over and other people make decisions. People want to have a conversation. They want to have a space where they can kind of create a shared understanding, right, like a public imagination of like, where are we going? And what's it going to be like when we get there? And what is it going to need in my daily life? And so I think that there's that part, like, what is this going to look like? And then I think the other part is, what are you asking me to do? And how is it gonna make a difference? For me and for my community, Canadians are very generous, right? They're willing to do stuff, even if it doesn't benefit them, if they really believe that it'll, you know, benefit the broader community or collective good, they'll step up. But I would argue that we haven't done a really good job of giving people tangible, practical, relevant things that do make a difference. Neither have we done a great job of filling out the vision of what this is gonna look like, right? It's kind of a little bit like a cliff at the moment, right? We're all going to transition to renewables. And we haven't filled in, what is that actually going to look like? Right? Am I going to have a gas station at the end of my street? I don't know. What is it going to look like? That's what I would say is storytelling, right? What's the story of what this is? How is this going to happen? And what it will look like when we get there.
Dan Seguin 31:27
Okay, Amber. I'm not sure if you're aware, but Hydro Ottawa has committed to being net zero by 2030. Does this kind of messaging resonate with the general public? Are there best practices in how to communicate this type of message in order to influence and maybe even promote change in our community?
Amber Bennett 31:51
Well, I would say if we kind of got back to, you know, when we think about Canadians, right, so I think that you've got a little section of folks who sit on one end, who net zero by 2030 makes a lot of sense. They understand what Net Zero is, they understand why you've chosen 2030. They understand what getting to net zero, you know, even means, however, it's likely that a section of those people are kind of skeptical. Why? Because they've been hearing a lot of targets, and not a lot of action, you know, for many, many decades. And then, so that's, you know, that one group, right, we start to see kind of dropping, you know, belief that, you know, it's possible, or that's going to happen. And then you have that whole other group in the middle that I was talking about, where net zero means absolutely nothing. The word the language, net zero means, you know, I'm being a little bit brutal, but it's true, right, where net zero doesn't really mean a whole lot. And, and neither does 2030, or the importance of it. And I think, you know, I sitting in a boardroom or a meeting room the other day, and we're talking about targets, and it really struck me when the person on the other side said, we know that this is ambitious, and we know that it's impossible, but we have to say it, because it's actually what science requires of us. These are not a political target, it's actually a scientific target, that we need to reduce emissions by this amount by this period in time, even if we'll never get there. That's what science requires of us. So I think all that to say, targets, I think are very helpful for administrators, for policy makers, for business leaders, etc. To help, you know, turn the ship, and to help start getting the kind of resourcing and planning and whatnot in place. But for the general public, what they actually want is what we were just talking about, tell me where we're going and tell me what I have to do. And tell me why it makes a difference.
Dan Seguin 34:17
Cool, Amber. You were a co-author on an incredibly helpful document entitled, climate messaging that works, talking about energy transition and climate change in Canada, which outlines the concept of message triangle. For me, it was a simple takeaway that could be immediately implemented into any communications surrounding climate change. Could you share the coles note of the message triangle with our listeners?
Amber Bennett 34:50
I can, and I would love to. And I suspect that, you know, there'll be parts of what I'm about to say that begin to resonate with some of the past things that I've said or are connected to. So really in a triangle, the underlying principle is that we're trying to create a whole story or a whole narrative for people. And that has a lot to do with how human beings and how we have evolved and how we make sense of the world, we make sense of the world through narrative and through stories. And so when we just give people one piece of something, it doesn't satisfy the way that we have been trained. Since, you know, the, since the beginning to kind of make sense of the world. So what we want to do is we want to give people a challenge that has to either be overcome, or that we're at risk of losing something. So there's a challenge, there's a choice that we have right now that we need to make. And then there's an opportunity. And if we can hit each piece of that triangle, what we're doing is we're creating a whole story for people, which allows them to make sense of why are you taking my time? And why should I listen to you? So you know, as an example, when we talk about the challenge, you know, part of this is really, I think, being more clear about the cause of climate change. But also, what are some of the challenges that we're seeing, that are related to climate change within our communities? You know, I was listening to a CBC program the other day, and there's an entire community in Newfoundland, that's actually moving back from the water. And this is, you know, after the aftermath of Hurricane Fiona and whatnot. So, you know, some of the challenges that we're seeing, what's the challenge that we're trying to overcome? And ideally, I would, right size that at a community scale, right? So people feel overwhelmed when it's my personal individual problem. But if we can begin to talk about this as a community challenge, then people are much more likely to engage because they don't feel like doing it all on their own. Similarly, a choice, right, as communicators, if we're talking specifically to communicators, we often leave out the choice at the moment, what is the call to action? What are you actually trying? What are you asking someone to do? Is it voted a certain way? Is it a conversation? If it takes a particular action, we need something, there's some sort of choice, and there's some sort of action that has to create tension within this story, right? All good stories have a choice that has to be made by the main, you know, character, and then the opportunity. And I think, you know, part of what I've been talking about around, where are we going? What's it going to look like when we get there is that opportunity. So if we're talking about the challenge, is, you know, we're seeing increasing extreme weather, that's because of burning fossil fuels and pollution, the trapping blanket, our choice right now is we need to electrify and that means building infrastructure, the opportunity that we have is at a community scale, both for you know, ourselves and and for others. This kind of, you know, whatever might be the relevance of it right, we'll have a more dependable electricity supply. You know, if we're all in EVs, and we have backup, you know, batteries in our cars, when the power goes out, you know, you've got a little mini generator that you can draw on that gives you electricity, you know, through the storm or something, whatever it might look like. But that's the point is that we're trying to create a full picture for people. We want to talk about, what's the challenge? What's the choice? And what's the opportunity on the other side?
Dan Seguin 39:22
Now, climate change has been a hot topic for oh, God, at least 20 years now. Are there any challenges with keeping an audience engaged and interested for so long?
Amber Bennett 39:36
Yeah, there's actually a woman out of the States who wrote an article. Her name is Suzanne Moser. And it's something I'm going to botch the title but it's something like, you know, Climate Communications 20 Years Later: What Have We Really Learned? And I think that in fairness, I think we've learned a lot, right? I think most people understand that it's more complicated than just giving people a brochure at this point. And I think that in 20 years, we've done a much better job of crystallizing, what is it that we need to do? However, there's also been 20 years of misinformation, 20 years of broken plans and not, you know, unachieved targets etc. And I was chatting with a woman the other day and, and she's like, because I kind of feel like forest fires and floods and hurricanes are doing the job that we used to do, you know, which is creating alarm and concern and demonstrating like, this is real. And it's a big problem. So I think in 20 years, we've had 20 years more of all of that. But we haven't, you know, but, but rather, I would say the job now in this moment, is the pathway, right? And giving people that kind of those choices, that control, and that sense of agency, that they can do something about it. And we need to get on with the action part, right. So we can't leave people in just concern. Because our minds can only hold so much anxiety and concern at one time, amongst all of the other things that we're concerned and anxious about, you know, climate change is just, you know, even more dreadful, particularly, I think, for younger people. So we can't, you know, people can only stay there for so long before they start to kind of check out because, as I go back, you know, I kind of mentioned it in the beginning. It's like our sense of whether or not we or our sense of motivation, or motivation to act has a lot more to do with our sense of being able to do something about it, rather than the risk that it that it proposes or that it is, so yeah. So, I would say the challenges of keeping people interested or if you can't give them something to do, then, you know, at a certain point, you kind of have to just check out of the conversation until, you know, you get clear about what are you asking me, and I think that this kind of anxiety is a real problem. And so the road for them, this moment really requires us to get much more clear about where we're going in the pathway forward.
Dan Seguin 42:52
Okay, Amber, we always end our interviews with some rapid fire questions, and we've got a few for you. Are you ready?
Amber Bennett 43:00
Ready to go? Okay,
Dan Seguin 43:03
What are you reading right now?
Amber Bennett 43:05
Wine Witch on Fire by Natalie Maclean, I think.
Dan Seguin 43:09
Okay, now, what would you name your boat? If you had one, maybe you do. Maybe you don't.
Amber Bennett 43:17
I don't have one. And it would be a miracle if I ever have one. So I'm going to name it a Miracle.
Dan Seguin 43:24
Who is someone that you truly admire?
Amber Bennett 43:28
This is kind of really out of left field, but I'm gonna go with it. So during COVID, there was a woman named Trinny Woodall who used to do What Not To Wear on the BBC. It was like one of the original kinds of reality programs, like one of those. And, you know, I'd love to be more philosophical than this. But I admire her because her whole... a) she works so hard, but also she just wants to make women of a certain age or any woman just feel good. And I really just admire someone whose life and business and purpose is really just trying to make other people see the goodness in themselves or to feel better about themselves. So she's, and she's also for any one who's interested. I mean, a social media magician, like she's, she's magic in terms of what she did. She started during COVID and kind of as a comms person, like, Yeah, amazing. Kind of how she has set herself up as an influencer.
Dan Seguin 44:42
Okay, Amber, what is the closest thing to real magic that you've witnessed?
Amber Bennett 44:51
Magic? Yeah, this is hard. Okay, so just bear with me. Great start! This is not as rapid as you probably want. I'm moving houses. I bought a house. And there were two moments in like, one was do I put an offer in? Or do we put an offer in? And then there was another moment, kind of later on. And in both cases, I was about to say, I was going to pull back and say no, you know, I'm not going to go forward with it. And I kid you not, in that moment, the wind picked up. So in one case, I was outside and the wind picked up and got very, very strong where I was standing. So the first time you know, you can kind of blow it off. It's like, oh, yeah, okay, whatever. That was weird. But it happened twice. It happened a second time. And then the second time where I was, you know, kind of stuck. And, you know, wanting to retreat and I got a little, you know, scared about, you know, kind of taking the leap. And in that second time, the same thing happened, where the winds picked up, and they got a little bit stronger around me. And then they calmed down afterwards. And not in a like, oh, I kind of feel like no, it's kind of little, you know, it was very dramatic. And so anyways, I move houses tomorrow, so I'm gonna just put that out to magic. Not quite sure. It doesn't make a lot of logical sense. Why? Why did we do it? But we're there now.
Dan Seguin 46:26
Now, what has been the biggest challenge to you personally, since the pandemic began?
Amber Bennett 46:32
Yeah, I'm, like so many parents. And I would argue women in particular, the double bind of having to take care of kids as though I don't work. And work even though I don't have kids. And I think for a lot of parents that was the impossible situation and I don't feel that that's really gone away.
Dan Seguin 47:02
This next one I always enjoy. What have you been watching a lot more of on Netflix or TV lately? What's your favorite? In other words, you know, what's your favorite movie or TV show?
Amber Bennett 47:17
I love the Peaky Blinders. And I've gone back and I've watched certain episodes again, just because they're so delicious with the costumes and the characters and the whole thing. I'm, yeah, totally enthralled. Yeah, love it. Okay.Now, lastly, what is exciting you about your industry right now. Um, I think that if anyone were to see my email inbox, they'd be very surprised at, you know, I think communion policy was the king for so long. And I think finally, we're at the point where we're beginning to understand that the public has to be on board, the public actually needs to have informed consent about so many of these choices. And we need a social mandate to ensure that climate action is the third rail, right? You know, if you're going to be a leader in this country, or business operating in this country, then you need to be a climate leader, and you need to be a climate business, it has to be fundamental to all of the decisions that you make, and how you and how you operate. Because science doesn't give us any other choice at this moment. So that's, so I think, the kind of realization that we can have all the technology and all the policy that we want, but if people aren't on board, then it's never going to happen. And so I get to work with very interesting people, unexpected from all walks of life, and you know, different sectors who are beginning to understand that, really, this is something we're going to work on until all of us and those beyond. For many generations, yeah.
Dan Seguin 49:12
Now, if our listeners want to learn more about you, Amber, or your organization, how can they connect?
Amber Bennett 49:18
Yeah, well, easiest is to go to our website, so Re.Climate, so that's reclimate.ca. And folks can sign up there if they want to, you know, make sure that they get more information on events, and we do lots of, you know, webinars and talks and we release reports and, and whatnot. So that's a great thing to do. And I'm on LinkedIn, and I'm always happy to connect with people on LinkedIn. So Amber Bennett, and I also share lots of things there. that I find interesting.
Dan Seguin 49:59
Well, Amber. This is it. We've reached the end of another episode of the thinkenergy podcast. Thank you so much for joining me today. I hope you had a lot of fun.
Amber Bennett 50:08
Yeah. Great questions. Great chat. And thank you.
Dan Seguin 50:14
Cheers. Thanks for tuning in for another episode of the thinkenergy podcast. Don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guests or previous episodes, visit thinkenergypodcast.com I hope you will join us again next time as we spark even more conversations about the energy of tomorrow.
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Summer rewind: As demand for electricity increases, the need to
diversify supply also rises. In Episode 120 of thinkenergy, Lesley
Gallinger, CEO of Ontario's Independent Electricity System Operator
(IESO), unpacks what’s driving the transformation of the province’s
power system, the potential opportunities, and the obstacles standing in
the way. From hydrogen innovation to resource procurement, listen in to
learn how the IESO is helping Ontario navigate to a cleaner, reliable,
and affordable energy future.
Related links
● Lesley Gallinger on LinkedIn:
https://www.linkedin.com/in/lesley-gallinger-784a194/
● Lesley Gallinger on Twitter/X: https://twitter.com/lmgallinger
● IESO website: https://www.ieso.ca/
● Hydrogen Innovation Fund:
https://www.ieso.ca/en/Get-Involved/Innovation/Hydrogen-Innov
ation-Fund/Overview
● Powering Ontario’s Growth report:
https://www.ontario.ca/page/powering-ontarios-growth
● Trevor Freeman on LinkedIn:
https://www.linkedin.com/in/trevor-freeman-8b612114/
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To subscribe using Spotify:
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http://thinkenergy.libsyn.com/
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Trevir Freeman: Everyone, well, it's officially summer. And it's been about four months since I took over the mic as the host of the think energy podcast, which is kind of hard to believe. It's been really fun having great conversations with great people in the energy sector. I now mostly know my way around the recording equipments and the software, and really feel like we're kind of just getting started and looking forward to where we go from here. That said, the think energy team is taking a break to recharge over the next few months, but also to plan our content for the fall. So, stay tuned for some great episodes in the fall. Not to worry though, we still have our summer rewind to keep you engaged. This is where we pick out some of the great past episodes that we've done and repost them. So, whether you're lucky enough to be sitting on a dock or going on a road trip, or if you're just keeping up with your commute through the summer, it's a great time to revisit our past content. You will hear past episodes from my predecessor and the host chair Dan second, as well as a couple of mine from the past few months. And you're welcome to check out your own favorite past episodes as well wherever you get your podcasts. We hope you have an amazing summer and we'll be back with new content in September. And until then, happy listening.
Daniel Seguin: This is Think Energy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey everyone, welcome back. In 1902 electrical pioneers met for the first time in Berlin now Kitchener, Ontario to discuss wiring Ontario's customers together to form a provincial electricity grid. Ontario's electricity grid, like all grids around the world was designed as a one way street, to generate, transmit, and deliver electricity to customers. It's no secret that nowadays new technologies are shaking up the way we produce and use electricity. Back then, these pioneers likely couldn't have imagined that the electricity grid would become a two way interactive system capable of supporting variable supply from renewable energy or accommodating electric vehicles, energy storage, home generation, and a host of other innovations. As the demand for electricity grows, Ontario's supply is diversifying, evolving and transforming at a speed we haven't seen in this industry. One thing is for certain, it's going to be one electrifying ride. On today's show, we're diving into the heart of Ontario's power system and shining a light on the organization that manages the province electricity sector. As we mentioned before, we are at the forefront of a power revolution. Of course, we need someone driving the ship to provide guidance on how Ontario's power system adopts a cleaner and more interactive machine. So here's today's big question. What is driving the transformation of Ontario's power system? And what are the potential opportunities and challenges? Joining us today is Lesley Gallinger, president and chief executive officer of the Ontario Independent Electricity System Operator. Under her leadership, the IESO oversees the safe and reliable operation of Ontario's bulk electricity system, ensuring affordable electricity is available when and where people need it. Lesley, so great to have you join us today. Now, your knowledge and experience of the electricity industry is extensive. Can you talk to us a bit about what drew you to a career in energy sector? And what led you to your current role?
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Lesley Gallinger:
Well, thank you for that, Dan. It's great to be here, and I have spent the majority of my career in the electricity sector after spending the first third in a different sector. I certainly benefited from working all across North America and in Europe, for some very sophisticated multinational organizations with very talented team members. However, I always had this interest in electricity. And just for a funny story, my first grade school in Ontario was Sir Adam Beck, so I wonder if that was a bit of foreshadowing. But in reality, I had friends and colleagues in the sector who spoke quite passionately about the impact they were making with the work they were doing. And I was attracted to that. And sure I had some skills that I thought would be transferable. And the role that I have now embodies all of that, as we at the IESO are helping inform and execute on energy policy on electricity policy, specifically that will support Ontarians as we transition to an electrified and decarbonized future. I honestly couldn't imagine a better role to be in at this moment.
Daniel Seguin:
At a high level Lesley, what is the Independent Electricity System Operator and what is it responsible for with respect to Ontario's power system?
Lesley Gallinger:
The IESO works at the heart of Ontario's electricity system, ensuring that electricity is available where and when it is needed. We monitor Ontario's demand in real time, 24 hours a day, seven days a week, balancing supply and demand and directing the flow of electricity across the provinces transmission lines. We also oversee the electricity market, which includes putting mechanisms in place to increase competition and ensure cost effective supply. And finally, we also plan the electricity system by working with indigenous communities, with municipalities and stakeholders to forecast demand and secure enough supply to meet Ontario's needs as far as 20 years out.
Daniel Seguin:
Okay, very interesting. Finally, looking forward to your answer on this one here. Can you walk us through how you oversee and manage the electricity systems such as determining the type of supply required to meet demand for electricity in the province? In the short, medium, and long term?
Lesley Gallinger:
Yeah, thanks that that is a good and big meaty question. So we've spoken a lot about where we are now. So after having years of surplus electricity, Ontario is entering a period of growing electricity needs and demand is expected to increase by an average of 2% annually over the next two decades due to electrification and economic growth in various sectors, including residential, agricultural, and mining. One way that the IESO helps meet these growing needs is by securing new supply. In the short term, we have the annual capacity auction that we conduct that allows existing resources to compete. This is cost effective and allows the IESO to adapt to changing supply and demand conditions on a year by year basis. We also look at three to five year commitments for other resources, this timeframe provides more certainty while ensuring it doesn't get locked into commitments that no longer reflect those changing needs of electrification. And finally, in the long term, we look 20 years out to secure resources that require significant upfront investments in order to give suppliers the confidence they need to make those investments. So it's a bit of a layer cake with those three timeframes.
Daniel Seguin:
Great segway here. Okay. What do you see as the IESOs role in the future planning of the evolving electricity grid and your role in supporting the changing energy needs of the decarbonized economy?
Lesley Gallinger:
As Ontario's electricity system planner, we certainly have the long view. Our role is to ensure that Ontario's current and future energy needs are met both reliably and affordably. Our corporate strategy calls out three main ways in which we do this we ensure system reliability while supporting cost effectiveness, we're driving business transformation within the IESO and also driving and guiding the sector's future by working closely with indigenous communities, municipalities and stakeholders. On the decarbonisation front, our main role is to enable technologies that will help us decarbonize. There's lots of emerging energy resources that can help us build a zero emissions electricity grid and the IESO ensures that these resources can all participate in Ontario's electricity system and markets. We're procuring new resources under our flexible resource adequacy framework. We recently announced the procurement of over 800 megawatts of energy storage, which is the largest energy procurement energy storage procurement in Canada to date, that combined with 250 megawatts of the Oneida battery storage project, the IESO, with these projects, is taking steps to integrate this valuable and flexible resource. And in last December's publication of pathways to decarbonisation, we explored ways in which Ontario can move forward to an emissions-free electricity system. The Ministry of Energy consulted on our pathways report, and recently on July 10, very recently, announced a series of actions in its report powering Ontario's growth. And those actions include collaborating with Bruce Power and Ontario Power Generation on pre development work to to consider potential new nuclear generation reporting back on the design of our second long term procurement, which will acquire new non-emitting resources supporting a Ministry of Energy consultation on a post 2024 Conservation Demand Management Framework and assessing additional transmission needs to support new and growing generation and demand in the province. So quite a list of workforce ahead that we're very excited to undertake. And as our system operator for the province, we're certainly at the center of all of this. There'll be a continuing need for coordination with the broader electricity sector in order to plan an orderly transition to a decarbonize grid, there will also be an increased need to revisit how we plan the electricity system. The IESO is looking forward to working with the electrification and energy transition panel to identify ways to adapt and evolve existing frameworks in order to increase transparency and ensure communities and stakeholders are more aware of what we're doing and why. This work, the work of the EETP also takes a broader economy wide view, which reflects how the electricity sector is becoming increasingly dependent on other sectors like industry and transportation. So you know, in short, a lot of work and some very exciting work ahead.
Daniel Seguin:
Follow up question here for you. Now, some Ontarians are concerned about moving to variable renewable energy sources like wind and solar, while others are concerned about continuing use of natural gas. What have you uncovered in your work about these issues? And what would you like residents of Ontario to know?
Lesley Gallinger:
Yeah great question Dan, every type of generation has its own strengths and drawbacks based on its unique attributes, which is why Ontario maintains a diverse supply mix that can adapt to changing system conditions quickly. Renewables such as wind and solar are not emitting when they generate electricity, but they're also intermittent, meaning how much electricity they produce can change rapidly in response to weather conditions. And to help with this, the IESO is looking into hybrid facilities that combine renewables with energy storage. By 2026 we'll also have about 1300 megawatts of energy storage on the grid, which will help more efficiently integrate renewables. We're also going to start designing our second long term procurement which will focus on acquiring non-emitting resources and we'll be engaging on this with stakeholders and communities as we go. Natural gas, for example, has the main advantage that it can respond quickly to change in demand and system conditions, making it an important resource for us as we seek to maintain reliability. Ontario's demand fluctuates constantly throughout the day, and having access to natural gas can help us respond to sudden changes and maintain a balance across the system. It's also very important to recognize and something I'd like to emphasize for your listeners that overall emissions from Ontario's electricity sector are extremely low, the sector accounts for about 3% of the provinces total emissions. While this may increase slightly in the future, the continued existence of natural gas on the grid is an important resource to help us transition and it'll enable the near term electrification of other sectors which in total will drive down Ontario's emissions.
Daniel Seguin:
Okay Lesley, how will the efficiency upgrades at existing natural gas facilities contribute to meeting the growing demand? And what is the plan for these facilities as emerging technologies mature and the reliance on natural gas decreases?
Lesley Gallinger:
Yes, and as I mentioned in my earlier remarks, Ontario's definitely entering a period of increased demand and so with many existing contracts expiring, and nuclear plants undergoing refurbishment or scheduled to be decommissioned, coupled with increasing electrification of other sectors, the province is going to need more power in the immediate future and the natural gas expansions can help with this. In our pathways to decarbonisation report, we looked at the questions the minister posed to us, we looked at a moratorium scenario that would phase out natural gas over time as newer non-emitting resources come online, and in the report we concluded that we could be less reliant on natural gas in Ontario by the year 2035 and completely phased out by 2050. Efforts were made to align this report with clean electricity regulations, and that recognizes that the contribution of natural gas may be restricted over time, but for the meantime, we have you know, the important transitional resource needs, the natural gas fulfills.
Daniel Seguin:Okay. In May of 2023, the IESO announced that it was moving forward with the largest procurement of energy storage in Canada. What can you tell us about these storage projects and their benefits?
Lesley Gallinger:
Yeah, this was a very exciting announcement for us the energy storage projects we announced in May were for grid connected battery storage systems, which will be an important step towards the transition to a non-emitting supply mix, and will support grid reliability. The procurement was the culmination of the work we've done over the last several years to understand the potential of battery storage to provide supply and reliability services to the grid. The biggest advantage of energy storage is that it can charge during off peak hours when the provincial electricity demand is low and then inject energy back into the grid during peaks when demand is high, which makes it very flexible and a resource that can help us optimize the efficiency of other resource types. And we also see battery storage as a key enabler of decarbonisation. It will help us to integrate more renewables such as wind and solar onto the system, but also get more out of our current nuclear and hydro fleet. By charging during these off peak hours energy storage can use up any surplus green power from Ontario's existing nuclear and hydro facilities.
Daniel Seguin:
Now, how does this procurement help ensure system reliability during nuclear refurbishment and support the overall energy transformation in Ontario,
Lesley Gallinger:
The procurement will help with the transition away from natural gas and it's certainly about maintaining reliability at a time when multiple refurbishments are underway. In particular, the Pickering generating station is scheduled to go out of service mid decade and so right around that time, those energy storage projects are expected to be online. Certainly the timelines of the procurements were aligned understanding what the system conditions would be at that time,
Lesley, I'd like to dig into your fascinating pathway to decarbonisation report just a bit. Ontario has one of the cleanest electricity system in North America, contributing only 3% to the provinces greenhouse gas emissions, that doesn't sound like a lot. So why is it important to eliminate the remaining 3% of emissions from the grid?
Yeah, another another really interesting question and the subject of a lot of conversations we've been having we know that electricity use is going to increase in the coming years driven by an economic growth and electrification across other sectors. Transportation is becoming increasingly electrified as our industrial processes such as steel smelting, and as the pace of electrification speeds up the efforts and investments being made by businesses and households to electrify will increase society's reliance on electricity as a fuel and electricity is only as clean as the resources we use to make it. So that 3%, if we don't tackle that remaining 3%, we will see an increased reliance on less clean generating sources. I mean tackling climate change is certainly an economy wide effort and clean electricity is a fundamental enabler of those climate change solutions.Daniel Seguin:
Thanks for that, Lesley. Now, I have a follow up question for you. The IESO presents two scenarios to address decarbonisation, what are they and what key assumptions and drivers were discovered with your analysis?
Lesley Gallinger:
So our first scenario was the moratorium scenario where the IESO so looked at restricting the procurement of additional natural gas. And this assessment showed that a moratorium would be feasible beginning in 2027, and that Ontario could be less reliant on natural gas by 2035. At that point, the system would not require additional emitting generation to ensure reliability provided that other forms of non-emitting supply could be added to the system in time to keep pace with demand growth. The second scenario is our pathways to decarbonisation scenario, this scenario assumed aggressive electrification of the transportation and industrial sectors, and that attaining a completely decarbonized grid would be possible by 2050, while balancing reliability and costs, so you can see a lot of variables came to play in that second scenario.
Daniel Seguin:
Perfect. Thanks, Lesley. Now, what are your thoughts on where Canada stands on its road to meet the 2035 and 2050 targets?
Lesley Gallinger:
Yeah, I think that's, you know, that's what we're all looking towards and bridging the work of today with the needs of a futurized decarbonized world will be challenging and complex, a collaborative approach across all sectors of the economy will certainly be necessary to achieve this. From Ontario's perspective, we're in a strong starting position, our electricity system is already close to 90% emissions free, most of the generation coming from Hydro and Nuclear resources. And in our pathways report, we identify that for Ontario, at least, a moratorium on natural gas could be possible by 2035, and a fully decarbonized electricity system by 2050 provided that new non-emitting supplies and surfaces online. So we certainly had those goals in mind for Ontario as we created that pathway so decarbonisation work.
Daniel Seguin:
Now Lesley, in your opinion, what are the biggest challenges facing the electricity industry in Canada today? And what are the biggest opportunities?
Lesley Gallinger:
Yeah, I anchor on the word orderly because I've used it a lot. The biggest challenge I see is managing the significant transformation that's underway. And doing it in an orderly fashion, electrification is requiring the electricity system to expand and produce more power, while decarbonisation puts pressure on the grid to rely more heavily on low carbon resources, many of which are still in their early days of development. Across the country. Every province is faced with similar challenges. The recently formed Canadian Electricity Advisory Council will provide advice to the Minister of natural resources on ways to accelerate investment and promote sustainable, affordable, reliable electricity systems. And I have the privilege of being on this panel. It's exciting work with colleagues from across the country, many of whom come from provinces in very different stages of decarbonisation. We're sharing best practices and all working towards similar goals. For Ontario, we're entering a period of emerging electricity system needs starting in the 2020s. These electricity and energy capacity needs will continue through to 2040. So demand is expected to increase at nearly 2% per year as I mentioned earlier. All of this presents incredible opportunities for Ontario's communities, new technologies are creating economic growth opportunities and setting the stage for Ontario to build a highly skilled workforce to push to decarbonize will have significant impacts on economy wide emissions reductions, and building the electricity grid of the future also presents opportunities to collaborate and strengthen relationships with indigenous communities and municipalities. Back to my first comment, the pace of this change is a vital consideration. We need to strike the right balance between decarbonizing the grid, while it's still ensuring electricity and energy remain reliable and affordable. If we go too fast, the cost may impede electrification, if we go too slow, we're not going to have the supply available as demand increases. So it really is about thinking this through orderly and it's an all hands on deck challenge.
Daniel Seguin:
Okay, moving along here, maybe you could walk us through some of the scope for what's required to decarbonize Ontario's electricity system. What does an achievable pathway to net zero look like?
Lesley Gallinger:
Yeah, that's the work of the IESO on a regular basis. I mean, I can't underscore my last point enough, which is that it's vital that the transition occurs in an orderly manner, we absolutely need to act but we need to act in a carefully managed way that balances decarbonisation with reliability and affordability. Large infrastructure such as hydroelectric plants and nuclear facilities and transmission lines can take 15-10 years, sometimes more to build, significant investments in capital and materials and labor will be required to build out a fully decarbonized system. And one study I read estimated that 14,000 strong labor force participants, that are that are currently working on our electricity infrastructure would need to increase by a factor of six. So you know, that's a huge investment in training and getting people ready to build all the things we need to build. Indigenous communities and municipalities also have a voice in how and where new infrastructure is located. So meaningful and transparent discussions about siting and land use will be needed. And while many technologies will be needed to decarbonize the grid already known, some are not known and not commercialized yet. And so those are low carbon fuels small modular reactors still in development. At this point, it'll be important for Ontario and for Canada to continue to invest in these and other other innovations as well in supporting the pathway. We need energy plans to be approved and new infrastructure needs to be planned, permitted and cited. Regulatory and approval processes such as the environmental impact assessments need to be resourced, appropriately and streamlined to enable all of these builds to happen. We also need the supporting transmission infrastructure to be planned and built on on similar timelines as demand growth and as new supply comes online and underlying all of that we need to carefully manage the costs to ensure the actual impact on total energy costs is affordable, and that they do not diverge significantly, Ontario from those of our neighbors in Manitoba and Quebec and in the US. So lots of again, lots of facets, but work that can be itemized now and definitely plan forward.
Daniel Seguin:
Cool. What are some of IESO's, no regret actions that can be taken to help meet those growing demands?
Lesley Gallinger:
Yeah, I think the minister anchored on some of those in his Powering Ontario's Growth report, Ontario can certainly continue to acquire new non-emitting resources and incentivize energy efficiency through our Save on Energy programs. sector partners can also begin planning and citing for new potential projects, partnerships between municipal, provincial and federal governments will also be key and we need to continue to develop those relationships now, while we're also revisiting the regulatory frameworks that may hinder and prevent progress. Last but certainly not least, we must track our progress in an open and transparent way. There's no one way we can say decarbonisation happens. It's a gradual change that will take place over many years, and will require lots of little steps to make progress. And certainly the government's recent response to our reports puts in motion some of those actions including asking us at the IESO to explore opportunities to enable future generation in northern Ontario and reducing the reliance on natural gas generation in the GTA. The ministry has also asked the IESO to begin consultations on a competitive transmitter selection framework for future lines with electricity supply expected to continue to grow over the next 20 to 30 years, you know, that's what we're doing now, you know, in terms of planning, but we're also we're also working to secure new capacity and leveraging our existing assets. So that is through our very thorough resource adequacy framework, which was put in place that outlines our strategy to get that new supply in the short, medium and long term. A key piece of this is competitive procurements and the processes that have been used to date including the annual capacity auction, and but you know, there's also work being done that we're leveraging by our energy efficiency and demand response programs that that get back to what individuals and what individual businesses can do to support decarbonisation. We've got market renewal going on. We've got medium and long term procurements. So lots of action underway. All of them no regret that can that can be continued to to meet this demand.
Daniel Seguin:
Now Lesley, with electricity supply expected to grow the next 20 to 30 years, what is the IESO doing to secure new capacity? And how is it leveraging existing assets?
Lesley Gallinger:
Yeah, great question. So in terms of generating new supply or acquiring new supply, that's really our resource adequacy framework. It outlines, you know, the work we're doing both in the short, medium and long term to competitively procure new resources. We've recently done the procurements for batteries and for natural gas, upgrades and expansions. We'll be launching our next procurement very shortly and designing the one after that. So it's that layer cake approach that I mentioned. We've also, you know, can can anchor back in the strides we've taken in the current procurements to secure we've had great resources come to bear and participate in those procurements, so we're very hopeful that future procurements will also be very successful
Daniel Seguin:
Now hoping you can help demystify this next one for our listeners. What is the Hydrogen Energy fund? What is special about hydrogen, and how do you think it will support Ontario's reliability needs and decarbonisation?
Lesley Gallinger:
Yeah, it is, it is a new word and a new way of thinking for for a lot of folks. So let me dig into that. But the goal of our hydrogen Innovation Fund is to investigate, evaluate and demonstrate how low carbon hydrogen technologies could be integrated into the grid. The new program will enable the IESO to test the ability of hydrogen to support grid reliability and affordability, but also the role it can play in broader decarbonisation. Hydrogen has the potential to reduce electricity sector emissions, but it could also be used as a replacement fuel in other more fossil fuel intensive industries such as transportation. From the electricity sector's perspective, hydrogen has the potential to provide several essential services, it can smooth the output from renewable resources such as wind and solar, it can be blended into natural gas to reduce total emissions and could be used to offer several services such as peaking generation, grid efficiency and storage. But all that being said, it's not an ultimate solution. While hydrogen can be used to generate electricity producing it also requires electricity. So the integration of hydrogen like all new resources will require a balanced approach, one that can make more efficient use of our existing electricity system assets which the Hydrogen Innovation Fund will help with the interest in the fund has been very high. The IESO has received more than 25 applications. The projects are in flight now are undergoing review right now. And we should be in a position to announce the successful projects in September.
Daniel Seguin:
Lesley. Let's now look globally, what are other countries doing right, that Canada should consider emulating or even adopting?
Lesley Gallinger:
Yeah, I think I think this is, you know, very important. We very much focused on on Canada or in you know, in our case, Ontario for answers. And the IESO is just one of many electricity system operators worldwide. And I certainly am always keeping an eye on what other countries are doing. However, every jurisdiction has unique circumstances, which include laws, regulations, geography and politics that can sometimes make comparisons difficult. In North America, specifically, Ontario is a leader in many ways and the pathways report is a very well thought out approach. And so I think that's an area of interests that others have looked to us, that, coupled with our experience of phasing out coal fired generation, we're in a good position really to set examples for other jurisdictions looking to do similar work, and certainly in conversations with my IESO counterparts around North America, we're having robust discussions and learning from each other.
Daniel Seguin:
Well, looking to the future of this industry and Canada's approach, what is giving you hope?
Lesley Gallinger:
Well, electricity is being looked at to support decarbonisation of other sectors and to support economic growth. That's hugely exciting to see the broad impact our industry is having on society. And as we engage with broader audience, the collaborative spirit across the sector, across the province and across the country, we're seeing... certainly gives me hope that Ontario can achieve decarbonisation through an orderly transition that balances that decarbonisation desire with reliability and affordability that are at the heart of our mandate.
Daniel Seguin:
Lastly, Lesley, we always end our interviews with some rapid fire questions. Are you ready?
Lesley Gallinger:
I'm ready. These were some of the more difficult questions, Dan. So I'm certainly ready for these.
Daniel Seguin:
Okay. What are you reading right now?
Lesley Gallinger:
So I just finished reading a really great book, how big things get done by bent flyvbjerg. And I think it's making the rounds really good book on large projects, and what we can learn from past failures in large projects, which will be important information for Ontario.
Daniel Seguin:
Cool. Thanks for sharing. Now, what would you name your boat if you had one? Or do you have one?
Lesley Gallinger:
Well, I have a very, very small boat, and I have yet to name it. But now now that you've got me thinking about that the wheels are turning. At the moment, it's new, so I'm just learning to park it. And when I say park, my my partner rolls his eyes and says "you mean dock" and I say no, Park. So next time we speak Dan, I'll have a name for the boat.
Daniel Seguin:
Very good. Who is someone that you truly admire?
Lesley Gallinger:
I think this was the most difficult question. There are people I admire in many aspects of my life. And I certainly wouldn't want to single out anyone or miss out on another person. But if I can be a bit general, given the role I'm in, I'd have to say it's the people who have the vision and foresight to see what's coming in the future and to plan and build those large projects and large infrastructure investments needed to get there.
Daniel Seguin:
What is the closest thing to real magic that you've witnessed?
Lesley Gallinger:
Well, I am a lover of being outdoors, so perhaps for me it would be on the morning after a deep snowfall on the trails around my friend's property being the first snow shoes out on the trails on a Sunday morning. It's so quiet and so beautiful and it just feels magical.
Daniel Seguin:
Now what has been the biggest challenge to you personally, since the pandemic began?
Lesley Gallinger:
I think for me, it would be helping my mom stay connected to to our community as as an elderly widow in her own home. It was a lot of one on one contact for me with her and making sure that I could connect her to a broader social network. So she didn't feel so isolated. And I think that was, you know, well worth the challenge. But it was a it was a challenge.
Daniel Seguin:
Okay. We've all been watching just a little bit more TV or even Netflix lately. What is your favorite show?
Lesley Gallinger:
So I spend very little time watching TV and when I do or, or Netflix, and when I do, it's mostly documentaries. I want to give a call out for a course I'm taking right now online, which is the closest thing to TV, I'm taking the University of Alberta's indigenous Canada course, which has been for me tremendous value in helping me understand indigenous worldviews and perspectives. But I did just watch a Netflix series on the Tour de France, which was a fascinating look at the teams and tactics as well as the effort that the athletes endure over that 21 days.
Daniel Seguin:
Okay, cool. Now, lastly, what is exciting you about your industry right now?
Lesley Gallinger:
Oh, my goodness. My teams have heard me use this before everything everywhere all at once. We have an opportunity as an industry right now to guide generational change and to have an impact on the environment and the economy far past our working lives. And that is incredibly exciting.
Daniel Seguin:
Well, Lesley, this is it. We've reached the end of another episode of the Think Energy podcast. Thank you so much for joining us today. If our listeners wanted to learn more about you, or your organization, how can they connect?
Lesley Gallinger:
Thank you. Yes. www.ieso.ca. Our website has a wealth of resources to help listeners become more energy literate. And to understand the work we do. And you can find me on LinkedIn at Lesley Gallinger.
Daniel Seguin:
Again, thank you so much for joining us today. I hope you had a lot of fun. Cheers.
Lesley Gallinger:
I did! The questions were tough, but very interesting and they certainly got to the heart of the work that we do at the IESO. Thank you, Dan, for for your interest in our work and for asking those questions that allow me to speak and highlight the work of the incredible professionals that work at the IESO.
Daniel Seguin: Thanks for tuning in for another episode of the Think Energy podcast. Don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guest or previous episodes, visit think energy podcast.com. I hope you will join us again next time as we spark even more conversations about the energy of tomorrow.
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Electricity Canada’s President and CEO, Francis Bradley, joins thinkenergy in episode 140. Hear about the shift to sustainable electricity, including the difficulties navigating provincial and federal policies, climate change directives, and funding gaps. Plus how Electricity Canada evolved from a technical exchange club into a national advocate for sustainable energy. From challenges to leading the charge, learn how governments and private sectors are working towards a clean, efficient electricity system.
Related links:
Francis Bradley on LinkedIn: https://www.linkedin.com/in/francis-bradley-3617802a/
Electricity Canada: https://www.electricity.ca/
The state of the Canadian electricity industry 2024 Getting to Yes report: https://www.electricity.ca/advocacy/getting-to-yes-the-state-of-the-canadian-electricity-industry-2024/
Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
Hydro Ottawa: https://hydroottawa.com/en
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Transcript:
Trevor Freeman 00:07
Welcome to think energy, a podcast that dives into the fast changing world of energy through conversations with industry leaders, innovators, and people on the frontlines of the energy transition. Join me Trevor Freeman, as I explore the traditional, unconventional and up and coming facets of the energy industry. If you have any thoughts, feedback or ideas for topics we should cover, please reach out to us at think energy at hydro ottawa.com. Hi, everyone, welcome back. On the show before we have talked about how energy is primarily a provincial jurisdiction in Canada, so that means that provinces and provincial governments set energy policy provincial grids are structured both in a regulatory sense as well as a physical infrastructure sense. at the provincial level, we've gone into some detail about Ontario's grid and talked about how it's kind of a distributed grid meeting most electricity customers in Ontario get their electricity from a local distribution company. Not every province is the same in any of those senses. Some are a little bit more vertically integrated, meaning there are you know, maybe a single entity that gets you all the way from generation to distribution. There's different regulatory frameworks. The point is there's a lot of diversity across the country. Now, as much as that is a provincial jurisdiction, there is a role for the federal government to play here at that national level. There are some national policy directions that are important and that impacts energy policy. Climate change is a great example. So the federal government has jurisdiction to set targets and come up with strategies to address climate change for the country. Things that the federal government is doing currently is enacting a clean electricity standard with the goals of decarbonizing electricity generation in the country, so making sure that we stop using fossil fuels to generate electricity on a large scale. The federal government also supports decarbonisation efforts for buildings and for transportation, and they put money into those things. And those efforts impact electricity grids and impact markets. The federal government also has a role to play when it comes to major projects and providing approvals for those projects to move forward. And that includes energy projects. So new generation or new transmission, you know, things that are using land or moving across land, there's a role for the federal government to play there. So enter electricity Canada, the national voice for electricity utilities in Canada. Now, we've talked before about the sort of provincial equivalent that advocates on behalf of energy utilities. This is the national voice here for electricity, utilities, electricity, Canada has been around for over 130 years now. And their focus, at least in the last while has been on federal advocacy. I'm not going to tell you too much about electricity, Canada, because my guest today is going to talk a little bit about that. But just as a primer. So they have recently published their 2024 state of the industry report, which looks at the need to accelerate some of these major initiatives in the electricity sector to keep up with the energy transition that, as we've talked about many times is already underway. It's already happening. And we are just trying to keep up really. So my guest today is actually making his second appearance on the podcast as Francis Bradley, who is the president and CEO of electricity Canada, and has held a number of different roles within electricity Canada as well prior to becoming the president CEO. He also has a number of key positions on national committees and working groups, which are focused on infrastructure, energy and electricity and other related topics. And most interestingly, he also hosts his own podcast, the flux capacitor, which I highly recommend you check out. Francis, welcome back to the show.
Francis Bradley 04:01
Delighted to be here. Thanks for the invitation, Trevor.
Trevor Freeman 04:03
So I know you've kind of given us the background before but electricity Canada has been around for over 130 years now, which is older than our kind of modern, interconnected grid, at least here in Canada. Can you just remind us of the role and the mandate that your organization plays in the electricity sector?
Francis Bradley 04:20
Sure. Absolutely. In fact, somewhere we have a photograph of like the first meeting of what at the time was the Canadian electrical Association at Niagara Falls in 1891.
Trevor Freeman 04:32
Wow.
Francis Bradley 04:32
But yeah, you know, where, where we're at today. So basically, you know, if you turn a light switch on pretty much anywhere in Canada, any province, any territory, everything it took to generate, transmit and distribute the electricity to turn that light on was probably done by by one of one of our 42 members. They're in every single province, every single territory to use the official the official definition you know, Our mandate is to be the national voice for sustainable electricity for our members and the customers they serve. We do this through advocacy through sharing best practices, and, and education of stakeholders and the government. But yeah, our our members are basically the, you know, the 40 odd, biggest companies that generate transmit distributed coast to coast to coast.
Trevor Freeman 05:22
And has that mandate changed over the course of the 130 years, or is it pretty consistent?
Francis Bradley 05:27
No, it's It's actually that's that's an interesting question. It has changed a lot. And it's changed over the time since I've been at the association even and then aimless changed, that this is the third name. I'm on since since I joined the organization. Yeah, when it was first established. As you say, there was a letter A long time ago, 133 years, it was basically a little club for these people that were in this nascent industry who, who would, you know, swap stories about, about what they're doing and how it's working. And even at the time, there was still, you know, debates about should we be doing AC or DC and, you know, the whole, the whole, you know, battle between, between Westinghouse and, and, and, and the other folks, but so, you know, it was initially a technical information exchange organization, when I joined the organization, it was still very much technically focused, would do a big annual conference, we actually had a technical research division, and we do a couple of million dollars of research a year, back then. We then evolved, we, we evolved from the Canadian electrical association to the Canadian electricity Association. And our mandate began to shift away from Duke First off, where we stopped doing technical research and moved away from technical detailed technical information exchange, and increasingly our mandate began to focus on advocacy and and what the what the industry needs and what they what the members require, from an advocacy standpoint. And then in the 1990s, mid 1990s, we moved up into Ottawa because prior to that we'd been in Montreal, we've been in Montreal since the 1930s. Before that, we were in Toronto. So in the 90s, given that the focus had shifted pretty significantly to advocacy, and the principal government that we were seeking to advocate with was the federal government, the office moved up to Ottawa. And then three years ago, the name of the organization was changed from the Canadian electricity Association, to simply electricity, Canada.
Trevor Freeman 07:42
So that's that switch from technical to the more advocacy and policy work. It's really interesting and actually kind of ties into this. This next question, I want to ask you, we've talked on the show before about, you know, how the Ontario electricity sector is structured. And it's complex, to say the least, but that's one of many in Canada, different provinces have different regulatory structures. Energy Policy is primarily provincial jurisdiction. But as you mentioned, the federal government has a say in that as well, especially when it comes to climate change recently. So I'm curious, how do you navigate all those differences and kind of speak with a common voice when you're dealing with so many different regulatory bodies? So many different governmental bodies? What's How do you find that common voice?
Francis Bradley 08:31
Yeah, well, and you know, that that is that is that the fundamental challenge of, frankly, any organization in Canada that's attempting to, to operate at a national level, in a in a sort of domain that's principally principally provincial, but it's kind of even more so with electricity because of the differences in different jurisdictions. And, you know, you've noted that Ontario is complex in terms of the industry structure, it was more complex. When I when I first started in the sector, there were 300 and more than 350 local distribution companies, you know, so there's been a little bit of consolidation,
Trevor Freeman 09:11
we have a paltry 60 something now.
Francis Bradley 09:13
Yeah, well, that's right. Yeah, we're down into only double digits. But at the same time, you know, we also saw, you know, municipal municipal amalgamations that's taken place that have driven some of that, but, you know, so we've seen an evolution here in Ontario. But, you know, there are no two jurisdictions in this country that are the same. So you know, there isn't a like an electricity system in Canada, each province and territory is different, different types of ownership. You know, in some, it's like a private, privately run companies and in other jurisdictions, it's a Crown Corporation. In some like Ontario, it's a hybrid of a mix of different types of ownership. But, you know, there's there are there are crowns, there are municipally owned there are privately owned companies as part of the value chain. And so you know, It results in a pretty disparate system, both in terms of how the sector is structured, and also how its regulated. Because the regulations are different in each and every one of those jurisdictions. And so, you know, this presents us with a huge problem, frankly, and we see it now, in particular, with respect to all of the politics around climate change, because electricity is a provincial responsibility, but we have one level of government, the federal government, providing direction in this space. And then we have another level of government, that the provincial level, you know, reacting to what those national objectives are, we've got multiple regulators across the country offering their own interpretations on what can and cannot be done in this space. And it proves to be a problem, you know, with respect to the challenge to build the infrastructure that's going to be needed to meet our, our, our aspirations, our future aspirations, this complexity makes it very difficult to get things moving and get things done. And, you know, in addition to that, honestly, in the past year, you know, if you look at the relationship between federal government, the federal government and provincial governments, in some parts of this country, it's starting to smell and feel like just raw geopolitics, right. You know, all sides, frankly, on some of these files have have demonstrated the sort of dogmatic posturing that you'd expect between countries, not necessarily between provinces, and a central government and in a confederation. But, you know, the thing is, and I keep going back to this, if you sort of strip out the posturing that we see, the fact is, we actually agree on much more than than the areas where we disagree. And here's an example. You know, if you look at the, the,the provincial opposition in a number of provinces to the Government of Canada's clean electricity regulations, you would think that, you know, we're on completely different pages here. But, you know, if you ignore some of the, you know, saber rattling, and the point scoring, you actually can see that there is general agreement provincially. And federally, that electrification is going to be, you know, the long term solution to our climate crisis. In fact, the only thing that's in dispute is sort of the deadline and the methods that we're getting there. So, you know, there, there are expressions in some provincial capitals, about the clean electricity regulations as the method and you know, and dispute as to whether or not it should be 2035, or a different time frame, but everybody is on the same page of, you know, an aspiration to have a non omitting sort of a clean system throughout the economy by 2050. And so, you know, that's the starting point that we work from, is that, oh, yes, there are certainly disparate views on some of the methods and some of the policies, but objectively, we are all attempting to head essentially in the same direction. We're all heading towards, like this net zero future. It's just a question of, how are we going to get there and, and with the time you're going to be,
Trevor Freeman 13:18
it's interesting to hear you say that, because that's, you know, a couple episodes back, I talked to David Caletto, from abacus, and he was talking about just the general populations opinion on things, and it mirrors that exactly. So it's not just our sort of various jurisdictions and levels of government that kind of agree, where we need to get to, they just don't know how we're gonna get there. They don't agree and how we're gonna get there.
Francis Bradley 13:40
Yep.
Trevor Freeman 13:41
Your average Canadian also agrees with that. Canadians feel that a an electrified energy sector energy system is better than a fossil fuel one.
Francis Bradley 13:50
Yep.
Trevor Freeman 13:51
We just don't agree on how we're going to get there. So yeah, that's great. Great to hear. And that leaves you guys to sort of thread that needle and find the common points and amplify that I imagine.
Francis Bradley 14:00
Absolutely. And, you know, and, and attempt to come up with solutions. You know, given that our principal role is, is is in advocacy, you know, that that means that we're in the public policy, loop solutions business, and trying to attempt to find ways to to, as you say, thread that thread that needle, but also, you know, figure out ways that that we can make sure that we have policies that are supportive of that future that, you know, as you said, even even the polling work that the David Caletto discussed with you. They agree that that's the destination as well. So, like, what's one of the public policy specific initiatives apart from the overall objective that we should be seeking to, you know, seeking to pursue?
Trevor Freeman 14:51
So if I could pick on one of those specific issues, you know, keeping on this theme of regional differences and regional challenges, we have different relationships with the fossil fuel industry in Canada. And that includes both our electricity generation, some of our provinces have predominantly carbon free generation and some don't. And in terms of our economy, so I mean, West fossil fuel is weaved into the economy and a pretty integrated way. How can we navigate this move to cleaner electricity, collectively as a country, knowing that different areas of the country have to do different things to get there, and it's going to impact them in different ways?
Francis Bradley 15:31
Yeah, and it isn't surprising that different parts of the country have a different approach to this, and they're coming from a different starting point. You know, it's kind of the luck of the draw, when, you know, when, when the geography prior to, you know, it prior to prior to anything like this, it was all determined by geography, if you happen to be in a jurisdiction today, that has a lot of water and a lot of different elevations so that the water is falling, you know, you're starting it certainly in a in a in a better place. That, you know, that the challenge overall is to is to really try and figure out how we we make this work across the country? You know, you're you're absolutely right, there are some parts of this country that have historically been very reliant on fossil fuels for the production of electricity. Why? Well, because they didn't have any falling water, or they're relatively flat. And so you know, that that was the certainly the case. And it continues to be the case and the challenge for some jurisdictions, so, you know, take the example of the draft clean electricity regulations that, you know, we've been, we've been talking about, and we're spending a lot of time focused on they, they hit different jurisdictions very differently, this objective to try and reach a netzero grid by 2035 is not a huge stretch, if you happen to be, you know, in in, in Quebec, or in British Columbia, or in Manitoba, it's a lift, but it's not a huge lift. You know, however, if you're, if you're elsewhere, it, it can be quite challenging. So the problem that we have there is, but you know, when the government of Canada began putting together their work on the clean electricity regulations, they use modeling that looked at the national average, and, you know, nationally, they were 84%, non emitting as a country. That's great.
Trevor Freeman 17:31
Right.
Francis Bradley 17:32
But, you know, they really should have taken a hard look at what the differences were between different jurisdictions in the country. And they should have done their modeling that was much more local. You know, Canada is a big, diverse country. And, you know, you hinted at that. So, you know, exactly nowhere in Canada is average. Right, and so we shouldn't be modeling nowhere. Because then that simply doesn't work. You know, and, and the, the simple illustration, I will often say is, if you've got two lobsters, and one of them is in the freezer, and the other one is in the pod on your stove, on average, the temperature is pretty good for the lobsters. But it isn't for either of them, right? Yeah. So, you know, listen, why does this matter? Well, if we get the modeling wrong, and if we don't understand the differences between the different regions of the country, we're going to be making decisions on how to allocate because, you know, we talk about 2050, and what is Net Zero 2050 Looks like, looks like it's going to be, you know, trillions of dollars worth of investments are going to be required. And if they're leaning on models that are not right, that becomes problematic. It's a huge bet that we're making, you know, if the models we base our decision making on and where we're going to be putting our investments aren't accurate. If the regulations are wrong, you know, these clean electricity regulations, because they didn't take into consideration the regional differences. Compliance is going to be expensive. It could in some jurisdictions, you know, make blackouts or brownouts more common with bigger impacts, and it might have disproportionately more significant impact on on the rates in most jurisdictions. So, you know, the reality is, it's four provinces in, in in Canada, that have a starting point with respect to decarbonisation, that's substantially lower than then the rest of the country. They've got much more significant lift if you happen to be in Alberta, Saskatchewan, Nova Scotia and New Brunswick. That's just the reality. So you know, we need to move forward with the with decarbonisation, but we need to be realistic that moving us from what we have today and 84% carbon free system to 100% is going to be far far more complicated than it's assumed. Again, looking at it on a national average, it seems like only a small numbers, you know, we're at 84%. It's not a stretch to 100. Except if you're in a jurisdiction where it's, you know, 10%. Yeah, then it's a problem.
Trevor Freeman 20:09
Okay, so 11 years, we got our work cut out for us. And we'll kind of see how we move forward. A big part of what we're going to talk about today is electricity, Canada's recent report that you've called Getting to Yes. The 2024 state of the Canadian electricity industry. So in the very first lines of the report, you talk about how there's this culture of No. Which is creating these major obstacles to progress. The report highlights that there have been all these funding pledges from the federal government. But projects are not getting off the ground. They're hitting barriers. Can you elaborate on what some of those barriers are?
Francis Bradley 20:48
Sure, absolutely. Happy to. This is, this is something that we've been very focused on since we released a report earlier this year, is is an initiative we do each year, we try and kind of sum up what we see as the most significant challenge for the sector. And, yeah, the challenge for this sector is we need to, we need to figure out how to how to get to yes. This year, earlier this year, we saw the release of RBC, the RBC climate action Institute report that charted this massive growth for electricity, particularly with the rise of electric vehicles, and home heating. But the reports word of the year for the electricity sector is moratorium that because that was, you know, such a significant event, in the past year 2023 was a difficult year, frankly, you know, we've seen some projects that were halted temporarily like that six month moratorium, the pause on renewables in Alberta, we saw some projects, you know, like the Atlantic loop in the Maritimes, that were halted in indefinitely. And, you know, what's moving forward now is, is a piece of what would have been the Atlantic loop, but the Atlantic loop just just hasn't moved forward. So, you know, there, there is a very significant challenge, right now, with respect to being able to ensure that we have the policy frameworks in place. So that we can can get beyond these challenges with respect to moving through the regulatory frameworks. And at the same time, we need to make sure that we get the financing and the financials in place. I mentioned that RBC report, the title of the report, this year was double or treble, they estimate that we should be investing to be able to meet our aspirations, we should be investing at a rate of about $60 billion a year, in clean energy on an annual basis, were investing at a rate of barely 20 billion a year. So we need to more than double, almost triple the investment that we're putting in place to be able to meet those those targets. It's interesting, it's very consistent with the recent plan that Hydro Quebec came up with, to meet its 2035 objectives, it's estimating that it's going to close, you know, close to triple its capital investment to be able to to meet those. So we're well below what needs to be invested. And part of the problem is, is this, you know, we had a culture of, of no, you know, we we kind of have the technology to be able to do this. And we have, you know, the the financing, there are people who were are willing to invest in this space, because this is a good space to invest in. We have, you know, commitments and agreements in terms of what the overall target is that just that we seem to have set ourselves up with, you know, overall regulatory frameworks, that that slow things down. And by the same token, you know, we're waiting on final details for, you know, some of the financial incentives the Government of Canada has promised, like the investment tax credits, we're still waiting for the final details on that. And, and this is stuff that was promised almost two years ago.
Trevor Freeman 24:12
Yeah. And I mean, these projects are not quick projects, they're not short projects, they take a long time to get off the ground. So every absolutely moment that's lost as an impact. There's a lot to pick apart and what you just said, and I there's a few things I want to pull on that maybe to start with, is anybody getting it right, right now in Canada? That's like a Canada just specifically, is this going well, anywhere in terms of getting projects up and running and off the ground?
Francis Bradley 24:36
Well, our our focus as it associations is at the national level. And so at the national level, no, we're not getting it. Right. You know, there's a number of things that we need to do to be able to improve this and some things that we've been, we've been asking for so you know, like in terms of some some concrete steps at a national level. We need to coordinate federal impact assessments and project permitting through a central federal office. Again, this is something that that has been proposed, but isn't there. Second, we need to build capacity of regulators to deliver on our netzero goals and their decisions. They need to do prompt to so promptly they need to do it effectively. And third, you know, there was a one project, one assessment framework that the federal government promised in budget 2023. And then it promised that again, in budget 2024, that would be great to see that coming forward, like in this year's Federal Budget, it was teased, that, you know, many of the things that we would like to see are going to be addressed. But, you know, how long is it going to take? And, you know, are we actually going to be able to, to see some of those things implemented and implemented in a timely manner are open questions. And I've been I've been in front of parliamentary committees trying to get some of the move forward, some of the budget implementation details like the investment tax credits, move forward, but they we don't have all of the investment tax credit details yet in front of us much less moving them forward. And, and the clock is ticking, you know, that we keep getting closer and closer to to our targets, and we haven't made it any easier to get projects built.
Trevor Freeman 26:32
You mentioned regulatory hurdles as one of those obstacles. What are you talking about when it comes to regulatory hurdles? I mean, like you said, you kind of focus at the national level, there's the provincial level. Talk us through what some of those hurdles are.
Francis Bradley 26:44
Sure. Okay. Well, let me let me let me start with the the Impact Assessment Act, it's it's one of the biggest examples, frankly, of what up until now has been a culture of No, and this isn't a knock on the the individuals involved. It's just how the legislation is structured and how it works. Electricity, infrastructure projects are logistically complex, they require long lead times, they can take years to design to build construct. And that's even outside of the government approval process. At the current rate of regulatory approvals, new projects may take as much as 10 or more years to complete the, you know, the Federal provincial and territorial impact assessment processes, and obtain those relevant regulatory permits from various governments and regulators, you know, in Florida to have like, fully decarbonize, and, you know, double it grid capacity in a little over 25 years. This is going to be a challenge if it's going to take us a decade to get through these these processes. So when we were researching our state of the industry this year, we did a search of the open applications on the impact assessment act's website, what we found is that six projects, including electricity projects have been suspended indefinitely, because the information gathering effort to proceed with the federal Impact Assessment were enough to force a pause on the process. So it's possible that some proponents might reengage with the process, but what we found was that the paper exercise associated just the paper exercise with the impact assessment was enough of a deterrent to cancel or you know, otherwise viable projects, including, you know, in one case building a natural gas and hydrogen fueled electricity generating facilities and hydroelectric facilities. If just the time to go through the Paperchase is so long. This is problematic and something that needs to be addressed now, we're we have a revisions and amendments that have been introduced to the Impact Assessment Act as a result of the Supreme Court decision. I have appeared before parliamentary committee a couple of weeks ago, to speak specifically about that, and in hopes that we're actually going to see this move forward in a more of a timely fashion. But it was made clear by one of the other representatives that was giving evidence to the committee that that their expectation, this is from another province, their expectation is that they will once again be challenging this version of the Impact Assessment Act. So So even that creates further uncertainty. And just the uncertainty, the last thing that the business wants to be able to make generational investments is, you know, a stable, uncertain environment within which to operate.
Trevor Freeman 29:41
So, on that topic of investment, you talk about the need for major investment in both transmission and distribution infrastructure. And just as a reminder for our listeners, that's the poles and the wires and the transformers. That's the real hardware of the electricity system. Those are already really big buckets. So help us understand I got a couple questions around this, you know, what kind of investment are we talking about? Is it building more of those poles and wires? Is there something else in there? What size of investment? I mean, you mentioned $60 billion and clean energy. And who should be making this investment? Who are we looking to hear to be making this investment?
Francis Bradley 30:20
Yeah, I mean, that these are these, these are great questions in terms of what the investments are going to look like. And so, you know, we're looking at, as I said, earlier, doubling, doubling the grid, we're going to need at least two times more kilowatt hours when we get to the future. So you know, that's the level of investment that we need to be thinking about. There have been different organizations that have tried to kind of get a scope and scale of what that actually looks like, again, I mentioned the the RBC climate Institute. Last year, it had a study that came out, and I believe they, they paid this, I think it was $2 trillion, was the was the amount that they expected this to cost. Where's the money coming from? Well, you know, that's a really good question. And it's one that we've been engaging in for a number of years now. And, you know, not to be a little too much. I'll try. I'll try not to be like totally pedantic on this. But, you know, if you, if you consider, from a public policy standpoint, if if we believe that expanding the electricity system is necessary to decarbonize the Canadian economy, then essentially, what you're saying is that expanding the electricity system is a public good. from a, from an economic theory standpoint, if it's a public good, well, then it is something that should be borne by that taxpayer, not the ratepayer. Right. And so, you know, part of this discussion is, who needs to bear the costs for building out a clean non emitting electricity system, so that the rest of the economy can decarbonize? Should it be the electricity customer? Or are there parts of this, this core infrastructure that, that are regarded as a public good, and it's something that is paid for by the taxpayer, you know, and we see this in, in, in other sectors, other sectors as well, where, you know, certain things are perceived to be public good, and they're taxpayer supported. And we saw a bit of a recognition and a realization that this made sense to a degree in the federal government's budget in 2023, where, you know, they essentially pledged, one in every $8, in new spending was going to go to clean electricity projects through a variety of needs, you know, the investment tax credits, the candidate infrastructure bank, a number of funding mechanisms. So I mean, that those kinds of dollars from the federal government was a commitment to building infrastructure that that really is unheard of, at a national level since the Second World War. So you know, it really kind of moved clean energy and electrification into the category of well, I guess it's a public good, because, you know, there's a recognition that if the federal government wants to achieve these policy objectives, it needs to put some federal dollars in there. So, you know, that determination is, and whether it's a public good or not, as has been made in favor of the taxpayer versus the rate payer. Now, again, you know, you could easily say, Well, hang on a second, the rate payer, the taxpayer, the same person, except that it doesn't quite work the same way. We, you know, do do we want to attach to the customers bills, every single customer, that the cost of, you know, this, this expansion of our infrastructure or not, and, you know, electricity bills, are not something that, that, that fall, as taxes do disproportionately on those that are more wealthy. Right. And so, it's a little more fair. Now, you know, in terms of the specific investments, you know, I think, I think exactly how this is going to happen, and how it's going to roll out, those details are still being worked out by by some of our members, but I do want to highlight that, you know, the, the approach here, that we're seeing from the government, which we appreciate, is, you know, a one that is so far technology agnostic, which we think is the right way to go. So, you know, there isn't like a right way or a wrong way to generate electricity. So, you know, the future that we see is going to be an all of the above future, that will encompass wind and solar and nuclear and traditional hydro and, and, and hydrogen and carbon capture and storage. And more, not only does that give us, you know, the greatest flexibility and gives us the ability to to balance different types of generation of dispatchable versus non dispatchable. But it also gives us you know, overall, a far more flexible system. So, you know, That's the what the future is going to look like. So to, you know, to, to give you the short answer, it'll be all of the above, and it'll be probably $2 trillion.
Trevor Freeman 35:08
What's the role of private equity and all of this?
Francis Bradley 35:10
Oh, I mean, it's going to have, it's going to have to play a significant role, that there's no doubt about it. And in fact, that's one of the things that are BC has pointed their finger at when they when they identify the lack of investment right now, in this space, they note that the vast majority of it is public money. And the vast majority of that public money right now is federal public money. And so what they have said is they expect that there's going to have to be significantly more dollars coming from different levels of government, but also from private private investment and private investors as well. And this kind of a, you know, this is good news and bad news on that. I mean, the good news is, you know, their sense is that if we get the economics and the policy environment, right, that it won't be a problem, attracting capital. On the one hand, on the other hand, man, we're competing, you know, we're not an island here, and like, even now, where it's been taking us such a very long time to get the investment tax credit regime in place, and it's not in place yet. Whereas south of the border, the inflation Reduction Act, was developed and rolled out in short order. And what I'm concerned about is that, you know, people that want to invest in clean energy projects, I mean, I don't want to hear the sucking sound of those investment dollars flowing from Canada into the United States. But, you know, there has been more private investment in this space in the US than in Canada, because they've already established the regime that this is going to discuss, you know, production tax credits and, and, and other mechanisms. And we're still working out the details on ours. But yeah, you know, everything that we've heard is, there's a great deal of appetite, so long as we get things sorted out, as long as we get it, right. And that's why, by the way, one of the other things that's interesting for us as an association, is because our members are of, you know, a wide variety of types, a number of my members are investor owned companies. And so, you know, some Canadian companies that have become international players and international leaders, so, you know, Nova Scotia Power, it's now under a holding company called Amera, that is a major player, there's all of the Fortis companies, for US companies are our major players internationally. Afco is one of our members, and they're a big international player, you know, Transalta, again, you know, there's these are very significant players, capital power. So these are all all members of our organization. But it also gives us an ability to kind of get some insight into, into what the business looks like, for private investors as well. And, yeah, you know, what, what we're seeing and what we're hearing us, we need to get the policy, environment and the regulatory environment, right, because that right now is proving to be a barrier. And it's not just not just not not just us saying, you know, they'll see that reflected in other reports, including the RBC report where they talk about these the same sorts of things. And, you know, there's a recent reliability report by the North American Electric Reliability corporation that they've mentioned, as well, you know, one of the risks it sees over the longer term is, is a risk with respect to policy, and lack of policy and bow policy alignment.
Trevor Freeman 38:40
I think I mean, you bring up the inflation Reduction Act, that highlights the value of policy in the setting of the stage to allow for the types of investment and the types of projects that we need going forward and the critical role that governments and policymakers can play there. And actually, my previous guests, and I talked quite a bit about policy. So that's timely. When we talk about these major investments, and you start talking about these major dollar values. You know, you're no stranger to this, I'm sure, electricity prices, the cost of electricity is a sensitive subject and has been for some time now across the country in many different jurisdictions. We often look at as a distribution company, Hydro Ottawa, we look at what we call our social licence. And that's not a term that's unique to the electricity sector, to essentially the the permission our customers give us to operate our business. As we look at these investments, as we look at the amount of dollars that have to be invested in our in our sector and our industry. We know that there's an affordability crisis in Canada right now, lots of people are struggling with cost of living. And those two things can seem at odds. So I want to get your thoughts on how do we continue to hold on to that social licence that we have and in fact grow it and build it because electricity as we know it and your utility as you know it are going to be Change. And how do we get people on board with that, while still making the level of investment that we're talking about here?
Francis Bradley 40:06
Okay. All right. So, you know, I kind of touched on this a couple of times. But know, first and foremost, the energy transition, if you will, as I noted earlier, can't be paid exclusively by the ratepayers right? At be, you know, this is this is an overall objective that we have. And so, you know, the the infrastructure built is so large, that it needs to be certainly parts of it need to be paid through the tax system, and that that is progressive in a way that, that that rates are not progressive to begin with them, you know, but boy addressing vulnerable customers absolutely critical. You know, there's a variety of things that that could be tried, you know, in the United States that there's a Low Income Home Energy Assistance Program, that it helps keep families safe and healthy through initiatives that assist families with energy costs this, I think they call it the LIHEAP provides federally funded assistance, to reduce the costs associated with home energy bills, energy crises, weatherization, and minor energy related home repairs. So you know, a similar initiative in Canada, could be there to assist the the most vulnerable, you know, as as, as you're aware that, you know, your your, your most vulnerable customers are the ones that have the least capacity to do things like weatherization. And so, you know, there's an example of a national program that we could look at as a model. You know, one of the other is let's, let's try not do dumb things at the same time from a public policy standpoint. And one of the areas that we've been lobbying and has been something called the excessive interest and financing expenses limitation, we call it Eifel. And now it is not going to impact your customers, but in some jurisdictions of this country, it is actually going to bite the customer. So this is a this is a change in financial rules that will limit the amount of interest paid interest expenses that can be deducted from taxable income for existing and new borrowings. Now, it sounds complex, but basically every dollar that is denied interest, it winds up getting passed on to the customers, and it increases the cost of capital. Now, it only affects a smaller number of jurisdictions in this country. But you know, in the US and the UK and other countries, they have exemptions for this role. So they don't apply to utilities, but it will apply to to utilities here in Canada. And so like, right now, the only exemption offered to this is for investments in rental housing, which, you know, we see, but you know, that that's a, that is a program that some of your listeners though, not the hydro Ottawa customers will will likely be aware of, but you know, there's also an important role for energy efficiency and conservation programs in this space, right? You know, energy equity programs, thermostat installations, insulation rebates, and direct install for low income customers, they all help people to reduce their energy costs consumption and, and help them reduce their energy bills. But you know, you're absolutely right, we need to make sure that we keep our eye on the most vulnerable as we go through this transition. And there are ways that we can do that. And there, there are examples like that program I talked about in the US, even at a national at a federal level, where there are programs that we could put in place.
Trevor Freeman 43:39
Yeah, we do have I mean, there's, like you say, there's national programs that could be rolled out, we do have more local programs and Ontario, there are some assistance for low income customers that that we can support on the electricity bills. Federally, we've seen that investment in kind of on let's call it the supply side, helping helping homeowners access capital for low carbonization upgrades. So whether that's weatherization or putting heat pumps in, you know, the current program is oversubscribed and pause as a result, but seeing more of that and more directed to electricity specifically, I think would be would be great. When it comes to emerging technologies, so things like energy storage, smart grids, shaping the future of our sector, and let's break that apart a little bit. Let's talk about that at the macro level first. So kind of the grid level, and then we'll talk about it maybe on a behind the meter on the customer side of things. What do you see the role is for these new emerging technologies?
Francis Bradley 44:40
Right. Well, you know, I mean, you know, as I said, as I said earlier, I think the the future is going to be an all of the above approach. And emerging technologies absolutely are going to be a critical part of this. But you know, we need to be realistic too. So you know, there's technologies that that may be able to replace fuel base generation but they're not yet commercially available, and they're dependent upon supply chains that are not yet at scale. So, you know, there's a lot of reasons to be optimistic, for example, about the role that small modular reactors are going to play or the battery storage will play in our electricity nicks out to 2050. But is it realistic to assume that they'll be deployed on a large scale between now and 2035? You know, we need to look at both the the medium term and the long term solutions. And so I think a lot of these technologies hold a great deal of promise, when talking about a 2050 timeframe, the 2035 timeframe is a little bit more more challenging, you know, one of the emerging technologies I mentioned in a minute ago, small modular reactors. And so, you know, we we see, Ontario Power Generation moving very aggressively hoping to complete their build by 2028. Get to grid by 2029. But, you know, if you happen to be Saskatchewan, and you're hoping that small modular reactors will be your solution over the longer term, you may not be in the 2035 timeframe. So, you know, that's, that's the challenge there. So I have a great deal of confidence in our ability to develop those technologies. And I think there's going to be some huge advantages as well, right? I look back, because I've been around the sector long enough to, you know, the early days of, you know, candu and the build out of the CANDU reactors, principally in Ontario, but although, you know, we have a plant operating in New Brunswick, and we did have one in Quebec for a time, but we built an ecosystem to support that as well. And, you know, I'm very bullish on our ability to develop these new technologies, hopefully develop them here in Canada, and develop the ecosystems and the supply chains here in Canada, not only to the benefit of sort of Canadians and Canadian customers, but I think, you know, much like can do this could be technology that we'd be able to, to market around the world. So small modular reactors, carbon capture, you know, this is there's so much work that's being done in this space, that, that, that I'm confident that they will be important technologies, and they will be important for our supply in the future. We just need to be realistic about when we can rely on them. Because you know, that the one thing that that we can never sacrifice, of course, is the reliability of the system that's customer will never accept that.
Trevor Freeman 47:35
Yeah, of course, we're so intertwined. I mean, everybody that's listening knows this. This isn't any kind of insight, but we're so intertwined that yeah, we can't sacrifice that reliability. And it does, it touches on this idea that we have the technology that we need today, in the in the sort of near and medium term to get going on this stuff. And we're already going on this stuff. And then there are these nascent technologies that some of them may succeed, some of them may not, but we, we do need to invest in those. And we need to figure out which one of those is going to help us in that sort of medium to long term to get over that last 5, 10, 15%. Who knows what, but help us get there? What about on the sort of smaller scale behind the meter side of things when we talk about these emerging technologies? So distributed energy resources, you know, solar storage at the home level? Do you see that playing a big role in how we move forward here?
Francis Bradley 48:32
Yeah. Like not tomorrow or next week? But you know, when you when you're looking over the longer term? Absolutely, I mean, I think, you know, we're already seeing changes in terms of how the customer interacts with the, with the supplier, in some jurisdictions, where, you know, you'll look at, you'll look at Hawaii, you'll look at Australia, where we see massive penetration of rooftop solar, for example. But what what that's given us is, it's given us the ability to get insights in terms of how that change in the relationship between the supplier and the customer that's going to evolve. Absolutely, and it is clearly something that, you know, as we've seen, in in, in those jurisdictions, that there is a, there's a significant amount of interest in, in in pursuing this. And there's a great deal of interest when the opportunity arises on the part of customers to be able to access technologies that allow them to feel like they they have more agency, sort of in the relationship and how they relate to electricity. So yeah, absolutely. When you when you go out to, you know, the longer term, distributed generation rooftop solar mine, I'm a, you know, an EV driver now, but like 10 years from now, you know, hopefully we will have figured out how to use vehicle to grid. You know, again, you know, when I talk about it you're going to need two to three times more kilowatt hours. I'm not saying we necessarily need two to three times more generation, because a lot of these technologies are going to give us the ability to have a more flexible, and more efficient electricity system. And a number of those are at the customer level. So you know, if you think of an electric vehicle, that is probably charging 2% of the time, or 4%, of the time, and the rest of the time when it's not being driven, it's plugged in. And that's a I've got an 82 kilowatt hour battery, that, you know, at some time in the future, me and all of my neighbors will have 82 kilowatt hour batteries. And so like how many megawatts on my block that that we could tap into, that can not only give the customer the ability to, as I say, have more agency in the relationship, but man the kind of flexibility we'd get for the distribution system operators, to be able to tap into that the greater resilience that we would have. So you know, that's just one example of a technology that that I think holds a huge amount of promise and that one aint pie in the sky, because I'm driving around with with a 82 kilowatt hour battery today.
Trevor Freeman 51:11
Yeah. And I mean, the other side of that is also happening, the utilities are getting ready for that, and putting in the foundation and the building blocks that we need now, to do what you just described, to be able to look out there in our service territory and say, what are all the assets that I can use not just the incoming power from the grid, not just our switches and transformers? But what are all the assets that I can call on? And how do I incentivize this customer to do this behavior? You know, a couple episodes ago, we talked about what's our grid modernization roadmap, and it is designed very much around that, that capability. So I mean, that was a bit of a loaded question. I'm, that's kind of the answer I was expecting. For sure. But yeah, that's something that we're super keen on and super interested in. So Francis, as we kind of wrap up today, you know, maybe sum up some of the major steps that you want to see us take nationally in terms of policy to get out of this culture of No, as you call it. And into the you know, getting to yes, that towards the name of your report.
Francis Bradley 52:15
Sure. Okay. So to get to that place, we would have that one project, one assessment framework that's been promised in two consecutive federal budgets, we'd have it and we'd have it up and running, we have significant changes to the Impact Assessment Act, we would have a clean electricity strategy. That's been one of the things that, that we've been asking of the federal government for the past several years, you know, we have similar strategies, we've got a national strategy for hydrogen, we've got a national strategy for minerals, we've got, you know, national strategies in a whole bunch of areas. We had a commitment last year by the federal government to have a national strategy for for clean electricity. So we're hoping to see that this year, we would engage indigenous communities at the start of a process and we'd work to split equally in favorable ways like Hydro One, and for desync have done in Ontario. And we would have collaboration at all levels of government, federal, provincial, indigenous, as well as regulators. That would be that would be my wish list.
Trevor Freeman 53:11
That's, that's no small list. Well, Francis, it was really great talking to you today. We do always end our interviews with a series of questions. So if you're ready, I'll dive right into that
Francis Bradley 53:22
A series of questions. Uh oh. Okay
Trevor Freeman 53:24
We'll see how you do here. What is a book that you've read that you think everybody should read?
Francis Bradley 53:30
Okay, well, it is a book that I have not read yet. I've just begun reading it because somebody pointed me in this direction. So I just got it. It's called the parrot and the igloo. And that the subtitle is climate and the science of denial. It is a it is a sofar, a very, very interesting book by the author David Lipski. So, I've just started reading this, but so far, it's proving to be a really great read.
Trevor Freeman 54:03
If our listeners can hear me typing here, every once in a while, actually, you know, maybe half the time I hear about a book that I haven't come across yet. So I'm taking notes here. That's a good one.
Francis Bradley 54:12
There you go. Yeah, the parent and the igloo.
Trevor Freeman 54:15
So same question, but what's a movie or a show that you would recommend?
Francis Bradley 54:19
Oh, okay. Well has nothing to do with energy or electricity or climate change. But But Mad Man. the I think the greatest the greatest series that they did ever been produced and television. Love it. Yeah. I wish I would have been there. They just seem to be such weird and creative meetings that they that they wind up in terms of figuring out the advertising back in the 1960s.
Trevor Freeman 54:42
Yeah, totally. There's, there's no shows out there that you can go back to several times, if not indefinitely, and that's, that's certainly one of them
Francis Bradley 54:49
that's one of the ones for me.
Trevor Freeman 54:50
Yeah. If somebody offered you a free round trip flight anywhere in the world, where would you go, if you could offset the carbon
Francis Bradley 54:59
I would I would, I would go to Ireland, I had been planning a trip to Ireland in April 2020. With with two of my kids. It never happened that we've never been so, you know, one one side of our family the roots go back there. But I have never been so it would absolutely be to Ireland.
Trevor Freeman 55:22
Very cool. It is amazing how many times I hear that sort of there's those 2020 2021 trips that were planned that never happened. Yeah. are on the list for everybody. That's great. Who is someone that you admire?
Francis Bradley 55:36
Niko Tesla. Yeah, Tesla, who is I think one of the real unsung heroes of the of the past, you know, people know all about, you know, Edison and Westinghouse. But very few people know about Tesla. And and I think I think he had significantly more patents than either either of those two guys. Everybody knows the car, but very few people know the man.
Trevor Freeman 56:03
Okay, so last question, what is something that you are excited about when it comes to the energy sector and its future?
Francis Bradley 56:10
Everything
Trevor Freeman 56:11
Great The future is bright. I mean, I wouldn't want to be anywhere else right now. Specifically, you asked about the energy sector, but specifically electricity, I'm, I'm really looking forward to the future. You know, I talk a lot about, you know, we're going to have to build in the next 25, 26 years, a system that is twice as large as the system we had, you know, 120, 130 years ago. But if you look at how much a society has changed, because of electrification in the past century, society is well is going to change even more significantly, in the next 25 years. As we move forward. And we double, I'm really, you know, it's just like everything about what's going to happen in the sector. And, and, and our utilization and the new technologies that will, we'll have access to is, I find it endlessly fascinating to see what that future is going to look like I'd listened 15 years ago, nobody had iPhones and iPads, and all of these new technologies. And we used to have to watch TV shows when they were scheduled. And, and, you know, when I started working back in the day, if you if you wanted money, it would be cash, and you'd have to go to the bank. And if you didn't get there by Friday afternoon, you were stuck for the weekend. So yeah, you know, now I pay everything with my with my watch, right? Yeah, it's not even a tap. I just, I just use the watch. And so like, what's going to change in the next 25 years? It's going to be endlessly fascinating. It does feel like it, you know, and I've been in this industry a little while now. And it seems like the rate of change, specifically on climate on the energy transition on decarbonizing feels like it's picking up speed and getting momentum, and people are kind of getting behind it, not to say we've solved all the problems, but Right. That's the optimistic piece for me that I look at and say, Yes, stuff is happening. And this is a really cool spot to be I agree.
Francis Bradley 58:16
Absolutely.
Trevor Freeman 58:16
Well, Francis, this is a fantastic conversation. I really appreciate you taking the time and sharing your insights with us. And this was number two on the podcast, so I'm sure there'll be a third at some point.
Francis Bradley 58:25
Excellent. Thanks a lot, Trevor. It was great to chat with you take care.
Trevor Freeman 58:28
Yeah. Thanks.
Francis Bradley 58:29
Cheers.
Trevor Freeman 58:31
Thanks for tuning in to another episode of The think energy podcast. Don't forget to subscribe wherever you listen to podcasts, and it would be great if you could leave us a review. It really helps us spread the word. As always, we would love to hear from you. Whether it's feedback, comments, or an idea for a show or guests. You can always reach us at think energy at hydro ottawa.com -
Get to the bottom of how policy is ushering along the energy transition. In part two of the series, Associate Professor Nicholas Rivers shares how energy policies are helping shape the actions taken to address climate change. From decarbonizing buildings and transportation to the hard-to-tackle parts of Canada’s economy and its major industries. Plus policy’s role in supporting distributed energy and resources. Dive back into the conversation in episode 139 of thinkenergy.
Related links
● Listen to part one: https://thinkenergypodcast.com/episodes/energy-policy-deep-dive-with-nicholas-rivers-part-1/
● More about Nicholas Rivers: https://uniweb.uottawa.ca/members/969
● uOttawa Institute of the Environment: https://www.uottawa.ca/research-innovation/environment
● The Canadian Climate Institute: https://climateinstitute.ca/
● Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
● Hydro Ottawa: https://hydroottawa.com/en
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Transcrpit:
Trevor Freeman 00:07
Welcome to think energy, a podcast that dives into the fast changing world of energy through conversations with industry leaders, innovators and people on the frontlines of the energy transition. Join me Trevor Freeman, as I explore the traditional, unconventional and up and coming facets of the energy industry. If you have any thoughts, feedback or ideas for topics we should cover, please reach out to us at think energy at hydro ottawa.com. Hi, everyone, welcome back. Okay, so this is part two of my conversation with Nicholas rivers about policy, and specifically how policy is and will in the future, shaping the different solutions and different actions that we can take to address climate change and to usher along the energy transition that has already started. As a refresher, Nicholas rivers is a Professor of Public Policy and International Affairs from the University of Ottawa. And his area of focus is really the sort of research into an evaluation of environmental policies. So this is a great conversation. And if you haven't listened to the previous episode with Nicolas, I really encourage you to do that it kind of lays the groundwork and really helps feed into this part of the conversation. On today's episode, we're going to talk about decarbonizing buildings, decarbonizing transportation, about some of those hard to tackle parts of our economy, kind of those major industries, as well as the role of policy and supporting distributed energy resources. So solar panels and batteries and things like that. So it's really a great conversation, start with the previous episode, if you haven't already. And then thanks for joining us here for this one. And happy listening. Okay, so we've talked about generation at the grid level, but let's talk about what we call distributed energy resources. And for our listeners, just a reminder, this is things like rooftop solar behind the meter storage, so having batteries at homes or businesses, which we are going to need a lot more of in the future. And we're going to see a lot more of on our grid in the future. What policy tools are out there that could help ramp up the implementation of these resources? Is it as simple as you know, incentives to lower the upfront cost?
Nicholas Rivers 02:21
Okay, good question. Maybe I'll just start out by giving some broader perspective about why we why we might want to go down the distributed energy route. So as you mentioned, a distributed energy resources are things like rooftop solar, right on the kind of residential building or a battery pack in the garage of your residential building. And this is a different approach than the way we normally approach the electricity sector, where our generation and storage infrastructure to the extent we have any is centralized, right. So in a centralized system, if it's solar, it would be a big utility scale solar project in a field somewhere, or now we're starting to see the ISO just approved a bunch of battery storage projects that are going to be you know, big centralized resources, really big batteries, or it could be pumped hydro, or you know, compressed air storage that that are not in someone's garage, they're, you know, these big sites that are that are well away from people's homes typically. So why would we want to change the paradigm and, and go towards this kind of decentralized type of approach where the where the resources are in people's homes or on people's homes? I'd say there was a couple of reasons we might want to go that route. One is that the distributed resources if they're in people's homes, well, they're close to the demand. Right? So if people you know, ultimately, the reason we have electricity generation is to meet people's and industries demands for electricity. And putting those resources right at the source of demand means that we don't need so many wires to connect the resources to the to the demand centers, and potentially that there's less congestion on the wires and, and less losses getting from the source of supply to the source of demand. So that's one reason. Another big reason I think, that will become more important in some areas of the world and more important as we scale up decarbonisation is land use, and then, you know, we got all these rooftops that are just sitting there. And putting solar panels on those, basically wasted surfaces is a way of conserving land as opposed to to putting new solar panels in a field that has other uses. So I see that as being a potentially really important reason why we might go down that decentralized route. It's important to say that land use constraints are not binding in Ontario today for for, especially for zero carbon resources, right? There's we're lucky in Ontario that we've got a fair amount of land per person. And we've also not got that many solar or wind or battery resources currently. And so the pressure that we're putting on our land from those types of centralized resources are pretty small. But certainly as we try to go further on that decarbonisation route, thinking about land constraints is going to be important. I would say that there is a downside to going the decentralized route. And that's that it's more costly. So generating electricity at a home, is storage of storing electricity at home is typically quite a bit more expensive than doing it at a utility scale, in a in a kind of centralized manner. And that's just because, you know, a solar panel cost what a solar panel costs. So you're getting, I think, the same basic solar panel, solar module, and a centralized system, compared to a decentralized system. But all the side costs, the cost of planning and installing, and all the racking that has to go for solar panels, same with batteries, is a lot more expensive, when it's done kind of on these boutique, individual roof projects, compared to what it's done in a centralized approach. And so what we're gonna do as we think about, you know, do we go down this more decentralized route or more centralized route? So we've got to think, are these land benefits and the benefits we get from having the resources close to the demand? Are they outweighing the extra cost that we're paying from, from going this more decentralized route?
Trevor Freeman 02:25
Yeah, so it's kind of an economies of scale question of obviously, investing in the infrastructure for a large scale solar installation gives you that, you know, more bang for your buck on a kilowatt hour basis, then each individual rooftop project, but I guess there's that aspect of, you know, customer control and customer preference of, you know, I like the idea of having my own power generated on my roof, it gives me some control, it gives me some redundancy. It also kind of protects and let me know what your thoughts on this it. It locks me into cost for energy, at least for a portion of my energy for the life of that equipment, rather than sort of being at the whim of rising utility costs over time. Is that a fair assessment?
Nicholas Rivers 07:15
Yeah, I think that's right. Solar panels and batteries, both have a free long lifetime. So once you've paid for them, you know, what you paid, and you're going to be able to amortize them over the length of the investment. Of course, that assumes that you're going to be living in the same house for the 20 or 30 years of the investment.
Trevor Freeman 07:31
Exactly. Yeah.
Nicholas Rivers 07:32
So I think there is still a risk there. But I do agree with you that it does put more control in individuals hands more, it gives people an ability to kind of choose their own destiny with respect to energy, it allows them to make a zero carbon investment that, you know, they maybe feel really strongly about, and that isn't being made on their behalf at the central level. So I think you're right that it does give more autonomy to households.
Trevor Freeman 07:58
Yeah. And the current way that we I guess, sort of funder incentivize, if you will, on rooftop solar, for example, is just through the rates, so you're offsetting your rates. And that is how you get your payback on your panels. I know you and I have chatted previously about the model in Australia. Can you tell us a little bit about how they've approached this?
Nicholas Rivers 08:20
Yeah. So, South Australia also uses this net metering approach. So basically, net metering means when you're consuming electricity, you can think of like an old analog meter, the meters running one direction. And then when you generate electricity, and return it to the grid, when you're not using as much as you're generating, the analog meter runs the opposite direction. Of course, these meters aren't analog anymore. They're digital, but they're allowing you to kind of reverse the meter at times when you're generating.
Trevor Freeman 08:50
Yep.
Nicholas Rivers 08:51
South Australia has been a real leader in getting solar on people's rooftops. Now, you might think, oh, it's super sunny in South Australia, and it is super sunny in South Australia. So it makes sense to have solar in people's rooftops. But there are lots of areas in the world that are super sunny, that have had not nearly the success that South Australia has had in putting solar on rooftops. And I would think one of the big reasons is, is program design. So they have designed a program that makes it really easy to access the program and access the incentives that are part of the program, and that lets household navigate it pretty seamlessly. So my understanding of the program is it's an incentive, which is the typical way we we kind of provide incentives for people to to undertake these novel technologies. It provides households with a you know, an upfront payment for for putting solar on the roofs. But I think that the real trick is that it's not provided to the household. And there's not an onerous application process that happens. It's provided to the to the companies that install solar panels on people's roofs and they pass through the incentive. Have to the household. So all of the paperwork and the planning is undertaken by the company. And the household, basically, just, as my understanding just says, Yeah, I want some solar panels on my roof. And, you know, tomorrow the solar panels are on the roof. And they don't have to go through the kind of extensive paperwork and the qualifying and the waiting for the, the incentive to be paid. It's all done upfront. And it's all done with a minimum of paperwork.
Trevor Freeman 10:23
Yeah, so from a homeowner perspective, in Canada versus in South Australia, South Australia is just seeking a much cheaper cost for solar, they don't have to jump through the hoops. That's all kind of done taken on by the government and by the the industry.
Nicholas Rivers 10:39
Yeah, and we do have incentives for solar here. In some provinces anyway, and there have been incentives federally, but they're there, they're more onerous to apply for. And they put the homeowner in the position of having to pay for the system upfront, and then waiting for the rebate. And it's a big outlay for homeowners and the rebate is uncertain, right? You can put the paperwork in. And of course, you think you're gonna get it back. But there's always that chance that something went wrong, and you didn't do it quite right. You don't get the rebate. Yeah, there's a risk there. So I think this this kind of upfront payments program that's processed by the company is as a real, you know, something we could learn from in Canada.
Trevor Freeman 11:16
Right. So that's potentially a key role. And this may be applies to other programs, as well of, of government have policies to take on that administrative burden take on that risk, if you will, away from the end user to make it seamless and streamlined for the end user and easier to do
Nicholas Rivers 11:33
People have better things to do than think about energy. And so I think that
Trevor Freeman 11:38
Or fill out paperwork,
Nicholas Rivers 11:39
yeah, fill out paperwork, and just, you know, they don't want to spend their time, you know, trying to figure out if the incentive is going to cover their net metering benefits they wants to be they want to be added be as easy as possible.
Trevor Freeman 11:52
Okay. Yeah, that makes a lot of sense. Okay, moving along, then to transportation. This is something of course, that Canadians will be pretty familiar with. We've seen a big move toward electrifying personal vehicles, there are more EVs out there today than ever before, you know, going back into even recent memory, it seemed like a rare thing to see an EV on the road. And now it's not at all, but there's still a long way to go. As much as we've got a lot more, we still are overwhelmingly using fossil fuels for our personal transportation. What kinds of approaches will help speed that transition up? We have a federal rebate when it comes to buying electric vehicle. Is that enough? Or are there other tools that we can use to speed up that transition?
Nicholas Rivers 12:36
Yeah, we're at about 11% of new cars that are sold are electric these days, and about one and a half percent of our fleet, because it takes our fleet a long time to turnover, right. So even if we get to 100% sales, we could still be waiting another 20 years before we get to 100% of our fleet be electric. So this is not going to be something that resolves itself really quickly. Because it does take a long time to turnover and longtime for car manufacturers to change the kind of vehicles they're making. I'm convinced we're on the transition, and that it is underway no matter what we do in this sector, that that these cars will be eventually be as cheap or cheaper than internal combustion engine cars, and will deliver the range that we want and the performance that we want. We're not there yet. So So what do we do in the meantime, I would say one of the things we should be doing as governments is fixing kind of the chicken and the egg problem of electric vehicles and governments are very active in this area. But the chicken and egg problem is who wants to build a charging station if there's no electric vehicles, and who wants to buy an electric vehicle if there's no charging stations. And so I think government has been playing an active role there, although arguably, it's still behind where we want it to be. People still experienced troubles with charging electric vehicles. And reliability of chargers is an issue. It turns out that the economics of operating a charging station don't look very good. And so perhaps there needs to be more of a public role in figuring out how to get these systems up and running more of the time. I'm not exactly sure what that would look like. But, but I do think the problem isn't going to solve itself entirely on its own, especially in more remote or Northern or rural areas. This probably along a lot of role for government support for charging. In terms of a policy approach. I really like the zero emission vehicle standard. This is just a standard that says okay, manufacturers, it's targeted. The manufacturer is not a retailer or not customers. And it says manufacturers you have to sell a certain proportion of the fleet you sell is zero by zero emission by this year and a bigger percentage by this year. And that's something that Quebec and BC and California and a number of other places have implemented zero emission vehicle standard, and the Canadian federal government has announced that it's going to go the same route.
Trevor Freeman 15:05
Gotcha.
Nicholas Rivers 15:06
And so what that says is, in 2026, in Canada, major vehicle manufacturers will have to sell 20% of their fleets as electric vehicles. Were at about 11% today. And that number will ramp up every year until it hits 100% by 2035. Now, again, I think this transition is happening anyway. So I think that that will help speed up the transition. But at it, it's not dramatically different from kind of what we expect, even without that kind of policy. And so I do think that's a that's a really nice policy, because it gives automakers a target, it gives them some certainty. And it helps to ensure that they make vehicles available to Canadians where they want them.
Trevor Freeman 15:48
Yeah, I think, I mean, we've all heard those stories of people that wanted to buy an electric vehicle on it wasn't ready, or the price point wasn't there. And I think by requiring more stock, requiring those targets to be hit, it's going to help move people along in the direction that a lot of people already want to go. And we're seeing that as those numbers tick up.
Nicholas Rivers 16:08
Yeah. Let me say a little bit more about this policy, because I think it's cool. It's one of those examples, which is a regulatory policy, which has a market based or carbon pricing kind of component to it. So it's regulatory, right? I just described that manufacturers have to hit, let's say, a 20% target in the year 2026. So the rule is, if you sell a lot of vehicles in Canada, 20% of them have to be electric by 2026. But then it's got this kind of hybrid component, not a hybrid car hybrid policy. So the it's kind of, it's got a carbon price kind of built in, which says, Hey, if you can't do it, well, you can trade with some other company that can. So maybe it's going to be gonna make up some names here, maybe it's going to be that company X says, oh, you know, we're really, you know, we really don't want to make the transition quite so quickly, we're going to sell internal combustion engine cars for a few more years. And Company Y says, Well, we're actually way ahead of that curve, it's going to be able to sell some of its credits, Company Y is going to sell some credits to Company X. And so Company X could keep doing what it's doing. But pay a penalty, that company y can get a benefit from being ahead of the curve.
Trevor Freeman 17:17
Gotcha. And to the consumer, the overall stock of options is still where the government wants it to be. There's still enough electric vehicles out there that we can purchase.
Nicholas Rivers 17:27
That's right. I think I mean, the the availability is less of a concern now than it was when supply chains were all snared up during the pandemic. I think if you went out and you had the money, and you were willing to, you wanted to go buy an electric car, you would get one relatively quickly today.
Trevor Freeman 17:42
Yeah
Nicholas Rivers 17:43
That's, that's I think that was that's a legacy problem that fortunately, we don't have so much anymore.
Trevor Freeman 17:47
So I mean, that's personal transportation, we're also seeing a move to make public transportation more carbon free and more electric here in Ottawa, where I'm based where we're both based. We've seen our city make that transition to electric buses, we're bringing on you know, a portion of the fleet in the next couple of years is going to be electric buses, we've seen our new LRT system is at least partially electrified, what are some of the policies out there that are helping municipalities or operators and public transit systems make this shift from traditional fossil fuel systems?
Nicholas Rivers 18:27
Yeah, so this is a procurement policy. So it's government saying, we're going to create a new market for this technology that doesn't really exist yet. And help to drive drive technology along right. So this is something we talked about a little while ago. And I think that this will help, you know, these these vehicles, big vehicles with heavy duty cycles. There's certainly parallels in kind of goods transport. So having some of that kind of exposure to new deployment in the public sector, I think will help with decarbonizing goods transport later on. So this is one of the cases where governments kind of creating this niche role for each policy or niche, I guess, nice role for this technology to be deployed first. And it's accepting the higher cost of these policies of these technologies initially, and will help drive down the costs as they get some experience with these technologies. Okay, so what's it what's it doing in Ottawa? Ottawa has promised to not buy any more fossil fuel buses, it's gonna slowly transition its bus fleet to electric. And I guess that's a procurement policy. It's supported by funds from the federal government. So the Canadian infrastructure bank supports this policy. And so the way that it works is the federal government's pay the additional cost that the electric bus costs relative to a normal diesel bus, and the city just pays the same as it would for the normal diesel boss with the feds picking up the rest of the tab.
Trevor Freeman 19:58
Right
Nicholas Rivers 19:58
The city's original expense. response has been really positive, it's found that maintenance costs are lower that fuel costs are lower, and the performance is at least as good in the electric buses compared to the, to the diesel buses. So it's experiencing a cost savings. And at least in the initial reporting, this seems like a really positive experience.
Trevor Freeman 20:17
So it's essentially the policy there is helping buy down that initial upfront jumping costs. So that, you know, yeah, municipal budgets can remain the same.
Nicholas Rivers 20:26
Exactly.
Trevor Freeman 20:26
But we get that better technology, and we're moving forward on our emissions reduction.
Nicholas Rivers 20:30
Yeah. So this is really a federal and and city policy.
Trevor Freeman 20:33
Gotcha. Okay, so let's talk about buildings, which are a major source of emissions, especially here in Canada, primarily because we are a cold climate, and we have to heat those buildings, or else they wouldn't be comfortable. And traditionally, this has been done with fossil fuels, you know, we burn natural gas, to heat our buildings is a large majority of Canadians. That's how they heat their space. In Canada buildings account for over 100 million tons of GHG emissions a year. So this is definitely a sector that we need to see some transition in how we approach them. What is the role of policymakers to help us decarbonize our buildings? And I want to split this question into two pieces, the first being residential buildings. And then we'll talk about commercial and institutional after because I think they're they're kind of different cases here. So let's talk about residential first.
Nicholas Rivers 21:25
Okay, residential buildings, I think heard at some of this is going to apply to both residential and commercial but of residential buildings, you're totally right to say that the big source of emissions is natural gas. And we do have other fuel uses as well like oil and propane, but the the big one is gas. And I think a special challenge for residential buildings. And it applies to commercial buildings as well, but especially residential is that they last a really long time. And then, so it's not like cars where you know, after we have got all the new cars to be zero emission, you got to wait maybe 10 or 15, or maximum 20 years, and the entire fleet is zero emission. Because cars only last 15 or 20 years buildings last, we don't even know how long they last hundreds of years. 100 years.
Trevor Freeman 22:14
Yeah, exactly.
Nicholas Rivers 22:15
And so we don't just have to tackle new buildings and then wait for them to kind of percolate through in the same way as we do for light bulbs or cars or something, we have to figure out a way to decarbonize existing buildings. And this turns out to be difficult. But let me start by saying the first thing we should do is make sure that the new buildings that we're building are not producing carbon emissions, that's the easiest thing to do. Getting a tackling a building or decarbonizing building, once it's already built, and part of the building stock is relatively difficult compared to taking a new building and designing to be zero carbon from the outset. And my view is that the best thing we can do there is to not connect new homes to the natural gas network, or at least pass the full costs of the natural gas network onto these new homes as they're built so that homeowners can make and developers can make an informed decision about the most effective way to produce those new homes.
Trevor Freeman 23:13
Yeah, I think like even that concept is something we talk about, you know, when we're working with our customers on equipment choices, as well, as you know, the decision you're making today on, you know, let's say your boiler will last with you for the life and that equipment. And in the case of a boiler, let's say that's 25 years, but to your point, in the case of a home, deciding to start down that path of fossil fuels, that building is going to live with us for you know, who knows how long and we will then have to get off those fossil fuels later. So I think for that new construction piece, yeah, that makes a lot of sense of making sure we're making the right decisions today, because we know we have to electrify
Nicholas Rivers 23:50
Right. Yeah, we do not what we don't want to do is build a gas home. And then 10 years later say, oh, let's actually make this home an electric home.
Trevor Freeman 23:58
Yeah, totally.
Nicholas Rivers 23:59
Because now we've spent twice on on one thing. So if we know we're gonna go zero emission, then we should be building new homes as zero emission homes. And we'll save money doing it.
Trevor Freeman 24:08
Yeah, and we know how to do that today.
Nicholas Rivers 24:10
We know how to do it. The harder problem is existing homes. And that's, you know, most of the homes that are around today that are part of our housing stock today will still be part of our housing stock in 2050. So we don't get to do over. We've got to tackle these existing homes. And it's relatively difficult compared to other sectors. Because if you want to take an existing home and decarbonize it, you really have to do it on a home by home basis. You have to invite you know, an auditor in and figure out what's wrong with it, or the cheapest way to decarbonize that home is most effective way to decarbonize at home, maybe get some engineers to help figure out what the interventions look like maybe gotta consultant in to put some new windows or doors or insulation or air sealing into the home and so but I adds up to a lot, a lot of people being touching the home, it's not something where we can go to a factory typically and pull out an identical component that, you know, might get cheaper over time, and strap it to the home. So I think that's part of what makes this challenge difficult. Luckily, we do have some kind of economies of scale in homes when it comes to heating systems. And this is heat pumps that can be adapted to most homes as a replacement for a furnace, or even a boiler. And Heat pumps are a technology that I think people have heard a lot more about over the last couple of years, they're basically an air conditioner that can run in reverse. So we can move heat out of a house and also move heat into a house. And these are getting more common for a cold climate, like we're in. And getting cheaper and contractors are getting more experienced with them. And so I think that we will start seeing more penetration of heat pumps in residential sector. Having said that, it's not a it's not a slam dunk. Right now, heat pumps, in some cases are cost effective compared to gas. But they're right at the margin, right? So you don't save a whole bunch of money by switching a gas furnace to heat pump. In, for example, in Ontario. Now that'll change. If our carbon price keeps going up every year, eventually, it'll it'll become something where the carbon price makes heat pumps make easy financial sense that it becomes a more straightforward decision. But right now, they're kind of similar cost to operate compared to a natural gas furnace. And so we're not seeing a whole bunch of penetration of them in Ontario.
Trevor Freeman 26:50
Yeah, I mean, I think that even even just that fact that actually, coincidentally, the previous episode on this, we actually talked about heat pumps and went through a bit of a case study with with someone that installed one, but you're right, like right now, you're kind of comparable, and your energy costs, maybe you save a little bit of kind of depends on on the rest of your context as well. But that highlights the value of the role in policy of helping to drive down that upfront cost. And by helping get more of them out there. And letting as we've talked about already, in this conversation, letting the market forces drive down the cost of heat pumps, because we're going to be putting more of them out there in the manual manufacturing process, the supply chain process, that's all going to find those efficiencies so that putting that heat pump in becomes comparable on an upfront cost basis to a furnace, for example, which today it's not.
Nicholas Rivers 27:44
Yeah, I would say the other challenge is that the whole HVAC or heating ventilation air conditioning ecosystem is set up around natural gas furnaces and natural gas water heaters in Ontario. And so the contractors are used to it, people are used to it. And it's it makes it kind of when your furnace or your hot water heater fails, and you panic a little bit because it's the winter and you don't want to get cold the next day, the easiest thing to do is to call your company and get them to put in the same thing as you've already had it's safe, you know it works. And by doing that, you've locked yourself into another 20 or 25 years of heating with natural gas. And so I think one of the things is just kind of the human dimension of this problem that heat pumps remain kind of is unconventional technology. They work really well they've been demonstrated to work really well in Ontario, but it's not widely known. And certainly the supply chain isn't there in the same way as it is for furnaces, and the contractors are, I think less comfortable with installing them as they are for furnaces. And so people get guided towards furnaces at the time of furnace failure or water heater failure. And it's only like this kind of, I think if the people that really want heat pumps that end up going towards that route right now. Because you really have to you have to want them for that to be the outcome. It's not something that's going to happen on its own. And unfortunately, in this moment of panic, you don't get the time to kind of reflect on on what you might want over the next couple of decades.
Trevor Freeman 29:25
Yeah, totally. And I've I've thought about this a little anecdote on this show before my own experience with having a furnace die in January as I was starting my research into heat pumps and ended up being able to get a heat pump but not in the manner that I wanted, not the system that I really wanted. And, and yeah, I ended up because of that, having to do all the research myself and being someone that works in the energy space. That's, you know, that's what the reality was.
Nicholas Rivers 29:50
I would say the other thing is I heat pump provides both air conditioning and heating. And it turns out that heat pump is basically cost competitive with a new furnace, and a new air conditioner. So if you if you, if you take a new house, and you either decide to put in a furnace and an air conditioner or heat pump, it's a wash, you'll pay the same for both. But very rarely does a house have a furnace and an air conditioner fail at exactly the same moment. So that they're making this kind of apples to apples comparison of a system that can provide both heating and cooling with another system that could provide both heating and cooling. And so this is like this coordination problem that heat pumps provide. And so I think when we're thinking about public policy, we should be thinking about not this kind of rational decision maker that's weighing the pros and cons of these two systems. But really, the person who's in a panic because their furnace failed in the middle of the night. And we got to think about how to make the Low Carbon solution, the easy solution for that person.
Trevor Freeman 30:50
Yeah, 100%. I mean, this goes back to the, I guess, the intro of what will be part one of this conversation that I gave and talking about, you know, the policy piece is kind of that foundation, that bedrock upon which the technological solutions the societal solutions are built, and exactly what we talked about with solar. How can we use policy to make this an easy path, make it the easiest path so that when someone doesn't want to think about it, when their furnace dies in the middle of the winter. This is the logical and easy and the path that they're going to choose.
Nicholas Rivers 31:23
Yeah, I think in many cases, choices are problematic, right? I'm a believer that that's not that's not universally true that more choices are often better. But also that we can get paralyzed by choices. So having to choose between a heat pump and a furnace is difficult for most people. Most people don't want to spend your time thinking about that. And I think, eventually, I'm of the view that we want to take a regulatory approach that we don't want to just allow everyone to be kind of deliberating especially at a panic about this choice themselves. Probably eventually, when heat pumps become good enough universally, that we want to have that be the regulated solution.
Trevor Freeman 32:02
Yeah, gotcha. Especially when to your point. It is the it becomes that clear, best choice. It's the most efficient.
Nicholas Rivers 32:09
Exactly, yeah.
Trevor Freeman 32:10
And we're working towards that we're getting
Nicholas Rivers 32:12
we're not quite there yet. There are places where heat pumps are not as effective as furnaces. And so I think that's why we haven't seen regulation in this space yet. But I think that should be an end goal.
Trevor Freeman 32:23
Gotcha. Okay, so that was residential buildings. As I said, commercial and institutional are kind of a different beast altogether. These are bigger buildings systems are bigger and obviously, more expensive ownership structure can be complicated. You have owners of buildings and tenants, you have investment companies that are sort of investing in the building as an asset as a way to make money. Help us tackle this beast, what is the role of policy and helping commercial buildings decarbonize here in Canada?
Nicholas Rivers 32:56
Yeah, good question. Again, I wouldn't say this kind of tenant and owner issue also applies if the residential sector, right, so there are renters that want to have a more efficient building, and that don't have any power to make investments in their building. So similar dynamic there, I think. I won't talk about specific technologies in the commercial sector, although there are lots of places that are experimenting with innovative new heating and cooling technologies, again, heating and cooling as the big greenhouse gas source in the commercial building sector, like it isn't residential. But I will just say that, I think the the types of decisions that are made and the way that they're made, it is quite different in the commercial sector to the residential sector. In a bigger commercial building, there'll be a building manager that's responsible for making decisions about, about heating and cooling investments in that. In that building, there'll be lots of tools that they have access to building management software, that that kind of optimizes building energy use, and costs, and helps them to make these kinds of decisions. So whereas the residential consumer doesn't necessarily want to think about what their what types of investments they should make to maximize their comfort and minimize their energy costs. That's what this building manager in a building is paid to do. And so they are going to be really thinking about this, these decisions carefully, and they're not going to be you know, they are going to be highly engaged in these decisions about what what types of energy to be using in the building. And as a result, I would say that carbon pricing can be quite effective in this sector, that policies that shift the relative costs of heating with gas compared to heating with electricity. They're going to hit the bottom line in that building manager for that building manager really quickly and allow them to kind of pivot if there are technologies available that can help them reoptimize in response to these changing prices, I will say that it's important to think about designing rebates for that carbon price. So we don't end up digging, our commercial buildings say we've we've designed rebates for, for residential households and for big industry. But I do think that this kind of pricing tool can be effective, probably more effective in the commercial sector than it can be in the residential sector. Because because there are people whose job it is to pay attention to building energy costs.
Trevor Freeman 35:31
Yeah, and I mean, you talk about rebates, I think, if there's a way to direct those rebates or direct that reinvestment into the types of solutions that are going to help people double down on the savings, and reduce their carbon consumption, and you know, then the next time around, it's even better and even better, I think that's definitely impactful.
Nicholas Rivers 35:51
Right? Yeah. So combinations of incentives and a kind of carrots and sticks approach. I agree.
Trevor Freeman 35:57
I do want to mention, and partly this is a bit of a plug here on the hydro Ottawa side of, you know, one of the initiatives that the federal government's taken on in terms of deep retrofits for commercial buildings is something they call their deep retrofit accelerator initiative. It's a program that hydro Ottawa is a part of two builds, build support services for commercial customers to identify pathways to decarbonize. So this isn't, you know, going out and paying for boilers or electric boilers or things like that, but it's helping building owners create a plan to tackle these complex, these complex retrofits. And that's something that the federal government is investing in. So I mean, for our listeners in our area, definitely keep your eyes and ears open for more information coming on that because it's early days yet. Okay, so my last question for you, Nick. And just looking at the time, I know we've we've taken a lot of time here chatting, it's been great. But I do want to touch on quickly before we wrap up, kind of what might be one of the trickiest areas, which is this idea of kind of heavy industry resource heavy industry, things like you know, the manufacturing of steel and chemicals and cement. There's a lot of emissions associated with this. They have kind of pretty unique demands in terms of high heat, high temperatures, things that are easily achieved with burning fossil fuels, maybe not so easily achieved with an electric option. What are we doing in that sense? What is the government doing to try and help those industries pursue decarbonisation?
Nicholas Rivers 37:28
Yeah, so we've kind of I'm in the the climate world climate policy world. And we have called these sectors for a long time, in quotes, the hard to decarbonize sectors, so, so it's been something where it's the kind of prevailing idea has been, let's all work on the stuff that's relatively easy today, like buildings and electricity, and vehicles. And eventually we'll find solutions for these hard to decarbonize sectors. And these are decarbonize sectors are things like cement, and steel, like you pointed out are chemicals, for example of pulp and paper, these big industrial sources, and it's not just that they require a lot of heat, or a lot of energy. In many cases, it's that carbon is released as part of the process for producing these materials. So for example, when you produce cement, I'm not a chemist here, but my understanding is you take limestone and turn it into lime as part of the cement making process. And the chemical reaction releases co2. Same thing with the typical way for making steel. You're reducing iron ore, and the reduction process that takes place in a blast furnace takes the poles the I'm gonna get in trouble here. I don't quite know what the reaction is. It releases co2 from the iron ore reduction process, in concert with coal. So they do require a lot of heat, but they're also releasing co2, just as part of the kind of process of producing these materials. So no matter how efficient they get that co2 is still coming out. And so that's part of the reason they're referred to as these hard to decarbonize sectors, I would say, Well, let me say that the thought that we've had as a community thinking about how to transition the economy is that it should be possible to do a lot of this easy stuff, almost 100% Man company easy, almost in quotes, here. decarbonizing buildings will be talked about is not actually easy. It's hard. It's easy relative to these hard to decarbonize sectors. So if we can get the easy sectors more or less decarbonized. One approach to dealing with these hard to decarbonize sectors would be to use, carbon capture and storage. So it would be to take the co2 that's coming out of these fixed processes, and capture it before it goes into the atmosphere and try The sequester it permanently, let's say in a depleted oil and gas reservoir. So that's one approach, we're also seeing a lot of a lot of innovation in this sector, away from some of these fixed process emissions. And so I'll give you an example. In Ontario, the federal and provincial governments recently put big investments into some of the steel facilities in Ontario. And these are our biggest point sources of co2 emissions in the province. These steel facilities, they're especially scattered around Southern Ontario around Hamilton. And, and they use this reduction process to to turn iron ore into steel. And then the big investments the province and federal government have put in how they are transitioning some of these steel producing facilities from from electric RBO blast furnaces to electric arc furnaces. So it will take the coal out of the process basically. And the these, these facilities when they're up and running, will produce big savings and greenhouse gas emissions. By eliminating this kind of important source of co2. We're seeing lots of innovation in the cement sector as well. So using different materials, in as part of this, the cement production. We're seeing a big project, for example, underway in Edmonton, it's a big cement facility that will have a lot of efficiencies built into it. But we'll also have CCS carbon capture and storage, it will be adapted for carbon capture and storage so that the co2 that's produced from this facility won't be released from to the atmosphere, it will be it will be sequestered underground. So I would say the role for government and these nascent, I would say projects is a direct support role to help these industries demonstrate the viability of some of these alternate pathways for producing basic materials with less carbon. And what we're seeing is government supporting these through either direct subsidies, or tax credits. And in some cases, we're seeing when these projects are starting to be produced materials, we're seeing government potentially have a role in procurement saying we're gonna buy lower carbon cement for this new set of government buildings, we're not going to source it from usual suppliers, we're going to reach out and try to create a niche market for this new cement or this new steel. So I think that's the right role. We're not at the stage yet where we can mandate these kinds of innovative technologies, because we're really just at the demonstration phase. But I would say that over the last decade, we're moving from thinking of these sectors as hard to decarbonize, to thinking maybe, to, you know, possible to decarbonize, so it initially seemed like there wasn't really a pathway and we're starting to see some light in the tunnel. Now some potential pathway for decarbonizing these sectors.
Trevor Freeman 42:58
Gotcha. Yeah, I mean, similar to how we have most, if not all the answers we need. Now, for some of those other industries, we talked about personal transportation, buildings, etc. There may come a day when we look back and say, yeah, now we've got all the answers we need for the heavy industry. It's just a matter of deploying them. But we're not there yet.
Nicholas Rivers 43:18
Exactly. We're not there yet. You know, it may turn out that these are not the hard sectors. Right, that if these technologies come along, there's only I don't know exactly the number. But let's say on the order of a dozen cement factories in Canada. So if we can figure out the technology, rolling it out to a dozen factories, institutionally is maybe not as hard a problem as rolling out building retrofits to 15 million buildings. So So right now, this seems like the hard to decarbonize sector, but maybe we'll be surprised.
Trevor Freeman 43:47
And to your point, I mean, pretty good bang for buck, maybe when we talk about just the amount of emissions from single points from these from these industries.
Nicholas Rivers 43:56
Yeah, I think the steel sector numbers in Ontario, these two facilities are we're gonna see a 3 million tonne per year greenhouse gas reduction, well, from the investments that Ontario and the feds have made in and converting them to electric arc furnace.
Trevor Freeman 44:11
Great. Well, Nick, I think that's the list of questions I had for you. So thanks very much. I really appreciate the time and your thoughts on these matters. It was great to having this conversation with you. We do always end our conversations with a series of questions that I asked all of our guests. So as long as you're ready to go, I'll jump into those.
Nicholas Rivers 44:30
Let's do it.
Trevor Freeman 44:31
What is a book that you've read that you think everyone should read?
Nicholas Rivers 44:34
This year, I read fire weather by John Vaillant. I've read a number of his books in the past. I love the way he writes. He's a Canadian author. He writes both nonfiction and fiction. This is about the big fire that took place in Fort McMurray in 2016. And it's a nonfiction book, but it's gripping. He's such a good writer. And it's such an important thing for us to understand exactly what's happening again, this year we've seen Fort McMurray threatened just last week by wildfires. So I really recommend this book. It sounds dry. It's about forest fires, but it's not at all. It's really good.
Trevor Freeman 45:09
Yeah. Okay, great. That's a good one. Same question, but for a movie or for a show.
Nicholas Rivers 45:14
I am. I'm a pretty slow TV watcher. I don't get a ton of time. But I am watching Showgun right now and loving it. Don't tell me the end, because I'm not through. But it's excellent show.
Trevor Freeman 45:26
Yeah, so I haven't started it yet, because I read that book as a teenager and haven't read it since. So I'm rereading it right now. And then I'm gonna watch the show after
Nicholas Rivers 45:35
I didn't read it. So I'm my wish with fresh eyes.
Trevor Freeman 45:39
I remember liking it, but I can't remember kind of how it ends. So I'm as excited as you are to see the end of that. If someone was to offer you a free round trip flight anywhere in the world, where would you go?
Nicholas Rivers 45:52
Well, I am a little sensitive about flying long ways, just because of the nature of this conversation but my kids, I have a 13 year old and a 10 year old. And they're super into comics and Nintendo and really want to go to Japan. So I would go to Japan for for a few weeks with them.
Trevor Freeman 46:13
Who is someone that you admire?
Nicholas Rivers 46:15
This was hard. I set out you gave me these questions a couple of days ago. And I sat out on the front porch and the first nice day we had in a while with my wife and my kids. And I was telling them about this. And I said I was stuck on the Who do I admire? And they said, You should admire us. So I admire my kids. They're really optimistic. They're super fun. They're loving life. And I think it's a great set of characteristics.
Trevor Freeman 46:41
Yeah, that mean, that is never a bad answer. That's a great answer, and good for them for self awareness to call you out. Finally, what is something that you are excited about when it comes to the energy sector or this transition that we're in what excites you about the future where we're going?
Nicholas Rivers 47:00
Well, let me give a two pronged answer here. I'll start by saying that I'm nervous.
Trevor Freeman 47:04
Yeah
Nicholas Rivers 47:04
I think the stakes are high. We're learning more and more as a society about, you know, what climate change looks like. And it's not pretty. And the I think the big thing that we have to keep in mind, and the thing that keeps me optimistic is that we still have a lot of role to play in determining where we ended up here. And, and we're seeing really dramatic changes in Technologies, and in people's engagement and policymakers engagement on on this file. So we've talked about how fast some of the technologies have moved over the last couple of decades or decade in particular, solar and vehicles and batteries and all these things. We're also seeing policy change really dramatically, right? It would have been inconceivable to say that we would have a high carbon price and a mandate for zero emission vehicles and phase out of coal fired power and potential clean electricity regulation and an oil gas cap, and all this stuff on the books 10 years ago, and and now we're there. So I feel like not only is technology changing quickly, but the policies are also changing quite quickly. And and it looks like they're all changing in the right direction.
Trevor Freeman 48:19
Yeah, I definitely can relate to that. As someone who's been in this industry, this sector for a little while, at least, it feels like there's momentum now it feels like the pace of change is finally starting to really pick up and not where we need it to be. There's lots of work to do, as you say, but yeah, maybe we're starting to see things move a little faster
Nicholas Rivers 48:42
Yeah, exactly. So there's certainly reason for optimism. That's that's kind of guarded optimism.
Trevor Freeman 48:47
Yeah, that's a that's a fair point to end on. I think that's a good space then. Nick rivers. Thanks very much. I really appreciate you coming on the show and chatting with us today. And I've really enjoyed our conversation.
Nicholas Rivers 48:59
Thank you so much for having me. I enjoyed it, too.
Trevor Freeman 49:00
All right. Take care. Thanks for tuning in to another episode of The think energy podcast. Don't forget to subscribe wherever you listen to podcasts, and it would be great if you could leave us a review. It really helps us spread the word. As always, we would love to hear from you. Whether it's feedback, comments or an idea for a show or guests. You can always reach us at think energy at hydro ottawa.com
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In this first of a two-part series, we unpack the vital role of policy in driving the energy transition with Nicholas Rivers, Associate Professor at the Graduate School of Public and International Affairs and the Institute of the Environment at the University of Ottawa. Join us as we explore the layers of policy implementation, the interplay of social and technological solutions, and the challenge of designing policies that balance data with public opinion and emotion.
Related links
More about Nicholas Rivers: https://uniweb.uottawa.ca/members/969
uOttawa Institute of the Environment: https://www.uottawa.ca/research-innovation/environment
The Canadian Climate Institute: https://climateinstitute.ca/
Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
Hydro Ottawa: https://hydroottawa.com/en
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Transcript:
Energy Policy Deep Dive with Nicholas Rivers (Part 1)
Fri, May 24, 2024 11:55AM • 52:17
SUMMARY KEYWORDS
emissions, policy, carbon, price, work, canada, carbon pricing, technology, government, cost, climate change, electricity, big, emitters, action, ontario, regulations, podcast, climate, energy
SPEAKERS
Nicholas Rivers, Trevor Freeman
Trevor Freeman 00:07
Welcome to think energy, a podcast that dives into the fast changing world of energy through conversations with industry leaders, innovators, and people on the frontlines of the energy transition. Join me Trevor Freeman, as I explore the traditional, unconventional and up and coming facets of the energy industry. If you have any thoughts, feedback or ideas for topics we should cover, please reach out to us at think energy at hydro ottawa.com. Hi, everyone. Welcome back. We've talked a lot on the podcast about how climate change is a big complex problem. And the entity transition that is already underway is also a big complex undertaking. These things require complex solutions to address them, it's not a single thing that's going to solve this for us. You know, we often think about solutions as being some kind of technology, either an existing technology or something that we're going to innovate on or invent in the future. And we talk about a lot of those on the podcasts, everything from heat pumps, to renewable generation to grid modernization. But technology doesn't just exist and grow in a bubble. And we can't just rely on technological solutions on their own to solve climate change or to help continue the energy transition. There is also a need for other approaches, for example, Social approaches, you know, we need to educate people on what climate change is and how it works and what we need to do to change it. We need to motivate people, we need to rile up people to create that desire for change, and create the political and social will to go behind that. What are the key drivers to help advance all of these different moving parts, if you will, is policy our policy solutions, you can really think of policy as the foundation or the bedrock upon which all these other things are built. And when we talk about policy, we're talking about all different levels. So from the federal government, to provincial governments, who are municipal governments, and you know, this is the Canadian context, we're in Canada speaking about this. So if you're listening from a different country, you know, slot in your various levels of government there. Our policy solutions are what push or pull certain actions. And I'm sure we're all familiar with the sort of carrot and stick analogy. Carrots being those things dangled in front of us to help us move towards some more desirable action or desirable state sticks being you know, the sort of prod or push that are going to, you know, help push us into something or away from something else. These policy solutions are really designed to make a desirable action easier and more likely, and to make an undesirable action harder and less likely. So in the context of climate change, for example, the desirable action might be the adoption of cleaner technologies, like EVs or renewable generation, or speeding up the development and adoption of new technologies, where the undesirable action might be just the status quo like doing things, the way we've always done them, we know we need to change that's an important piece, or the undesirable action might be just the continued use of fossil fuels, we need to move away from that that's the undesirable action that's not going to help us solve climate change. And so we're going to talk about policy today. And I'll talk about our guests in a minute. But I think it's important to also remember this next piece, and that is that policy is tough. It is tough to know what will work and what won't work. It's tough to know what the thing is, that's going to really create the desired action you want, that people are going to get behind. policy can be uncomfortable, as I've said, policy prioritizes certain actions over others. And we've talked about this before Canadians and more broadly, people, we are not homogenous in the way that we think or care about things we don't always care equally about the same things. We all have different pressures and drivers in our lives. We all have different contexts in our lives, and so naturally, our priorities aren't always going to line up. And when you have a policy that is designed to prioritize certain actions over others, some portion of the population is going to disagree that that's the right priority. And in practical terms, it's usually a bunch of different portions of the population that agree or disagree in varying amounts. Policy is often designed and applied in what you might call a scientific way. So certain policy tools have expected outcomes that can be measured. There are, you know, metrics that go behind these things. But policy is often received by the general public in a very decidedly non-scientific way. In fact, we typically receive policy in a more emotional way, how we feel about some new policy really is what drives our opinion and our action around that policy. And that's more so than maybe the data will drive our opinion in our actions. In fact, the way that we look at that data is often influenced by sort of our emotion around how we feel about something. And I'm not saying that's wrong. That's kind of just human nature. And we all do it no matter what your I guess political leaning is where you fall in the spectrum. We all do this with, with policy, with the direction that our government is taking. But knowing that is helpful, and it lets us check in with ourselves against that, you know, are we really looking at things just based on the merits based on the data, or what is the emotion that we're feeling about certain things, I think that's important. So with that preamble, my guest today is here to help us pull apart the suite of policy tools that are already playing a role in helping us decarbonize and tackle climate change and some of the things that might be upcoming, or other options that are out there. And I'm gonna say off the bat that there's a lot to talk about here. This is quite a long conversation. So we're actually going to split this into two pieces. We'll have part one and part two, and kind of break it up into two different episodes so that they're a little bit easier to get through. But I'll say in advance, I appreciate you sticking through. I think this is an important topic of conversation and, and my guest today knows a lot about it. So I'm happy to have Nicholas Rivers on the podcast today. Nicholas Rivers is a Professor of Public and International Affairs from the University of Ottawa. His research focuses on the economic evaluation of environmental policies. He is a member of the Canadian climate Institute and served as a co editor of the Journal of Environmental Economics and Management, and was previously a Canada Research Chair in climate and energy policy. Nick regularly provides advice on energy and climate policies to federal and provincial governments, as well as nongovernmental organizations. So Nicholas, welcome to the show.
Nicholas Rivers 07:32
Thanks for having me on, Trevor.
Trevor Freeman 07:34
So let's start with a little bit of background, can you give us a sense of how you got to where you are today, and really specifically how you came to be passionate about environmental policy?
Nicholas Rivers 07:44
Okay, well, this is something where, you know, maybe it's easy to look back and paint a linear trajectory. But certainly, this is not, this was not the aim. From a young age, I didn't have career goals, I would say leaving high school had no idea. I had been pretty good at math and, you know, a tinkerer. I liked playing with capsula, which was this cool, mechanical toy, and Lego, and that kind of thing. And so I did engineering, without really an end goal in mind. I did mechanical engineering. And at that time, you know, when I was in my late teens, early 20s, I started reading books about kind of nascent books about climate change books about energy, I had friends that were really active in the kind of energy and environmental movements, and started to realize that that's maybe where I wanted to focus, my energy, my own energy. And so in my mechanical engineering degree, I wanted to start working on renewable energy, which was really at the beginning at the time, this was the late 1990s. So at the time, there was one wind turbine in Ontario. I went to visit it during my mechanical engineering degree, the Pickering one, right. It was up. No, it was up on the Europe like you're on the Peninsula, Brisbane and so Okay, gotcha, right by the British nuclear station. It was a test one, it wasn't a big commercial wind facility. So I was just like, digging around trying to find interesting stuff. And wind turbines look really interesting because they were big, and they were in moved and they you could see something they were doing. I didn't end up working in wind facilities. I ended up getting some jobs and hydrogen worked with Ballard and Hydrogenics as a co-op engineer. So that was my kind of foot in the in the renewable world. And I have to say, I didn't really like it all that much. I was doing, you know, I was in the field that I kind of wanted to be in the engineering field. And it's working on renewables, but the jobs I was doing didn't appeal to me. So they were really kind of small bits of the renewable energy picture and I was reading the books at the time by Amory Levin's and if you come across him or Paul Hodgkin and they were talking about big system transformations. And that's what I wanted to get into. And here I was figuring out the right radius to bend a pipe that transferred humidity from one stream to another. And it just wasn't jiving with the big picture that I was interested in. And so I ended up going back to university after my undergraduate degree, to study resource and environmental management with Mark Jackered, at Simon Fraser University. And Mark is one of the people that's been really central in thinking about energy policy and environmental policy in Canada over the last, I guess, like four decades now. And I think exposure to the way he was thinking and the way I was taught to think in that program really got me interested in and working on energy and environmental policy on a kind of as a career, and expose me to the possibility that you could work on this right, as a high school student leaving high school, you don't think that there's jobs working on energy policy, so it wasn't something I had in mind from for a long time. I'll also say, I grew up in a family that I don't know if they were environmentalist, but certainly fought a lot about the environment, you know, bird watching, and hiking, and that kind of thing. I was outside a lot when I was young, and I still like to be outside all the time. So I think there's, I've always had that kind of affinity for the environment. But this was a way that I could kind of blend some of my math skills or some of my interests and tinkering with, with some of those kinds of environmental affinity.
Trevor Freeman 11:31
Yeah, I mean, this is definitely not an episode where I need to give my backstory, but there's so much of what you said that, that I relate to from drawing a connection between playing with Lego as a kid and ending up in engineering school, that's totally my pathway as well, and being you know, good at math, getting into engineering school, and then realizing, hey, there might be something else out here through a project. And so I did my fourth year design project, just on a whim on a green roof for one of our university buildings
Nicholas Rivers 11:59
Ah cool.
Trevor Freeman 12:00
I would say that's kind of a point where it pushed me into this more sustainability focused career. So great to hear that. Thanks for sharing that. And certainly, I can appreciate the lack of linearity and a lot of careers in this space, and really the
Nicholas Rivers 12:14
Exactly, yeah
Trevor Freeman 12:15
everything. So. Okay, so the topic here, we're talking about today's policy. So I want to have you help us understand what is the history of decarbonisation policy in Canada? You know, we're at a point today, and we'll talk about maybe where we need to go moving forward. But what has come before this? When did we start seeing policies focused on reducing carbon in Canada, give us a bit of a crash course on our history so far.
Nicholas Rivers 12:45
Sure, I'll do my best. It's not that new. Right. We've known about this for a long time. In fact, I teach a course on climate. And, you know, in digging around for that course, we have studied climate change for over a century. The first, I think, relatively modern looking predictions about climate change came in the 1800s, the late 1800s. And so we have had a pretty good sense of where we're going for a long time. The first real government assessment of the severity of climate change came in the 1960s. This was a US government and national assessment, National Science Assessment. And it pretty much got the contours of the problem right, in the sense that we haven't, haven't changed our understanding of the science of climate change all that dramatically since the 1960s. The projections from that time still hold out today. In Canada, we didn't act quickly after the 1960s reports in the US, although we certainly followed them. The first thing Canada did, I would say, was hold a big international conference on climate change in the late 1980s, in Toronto. And this is a period, you know, when we were holding a number of these big international conferences on sustainable development, for example, or on climate for the first time, and Canada did its part in Toronto in '88 by holding this conference called the World Conference On The Changing Atmosphere. And at that conference, it was recognized that we can't keep going the way we are on climate. It's not sustainable, we're going to end up with more of a warmer world than we want. And we promised at the time, to reduce emissions by 20%. From those levels in the 80s. By the beginning of the century, by the beginning of a new millennium, which we didn't do. We didn't do it. Of course, yeah, this is gonna be a kind of recurring theme. It didn't do much in the way of policy, you know. So I think something we've learned is that just saying, we're going to do something doesn't amount all that much. But we've done that a number of times, and we started doing it in the 1980s. We didn't really start following up with proper policies, and by proper policies, I mean, policies that compel emitters, anyone who emits emissions to change their behavior in some way, either by replacing a technology or, or changing their actions. Until I would say the middle of the first century, or the first decade after the new millennium, so around 2005. And at the time, it wasn't the federal government that was really in the driver's seat on climate policy. It was the provincial governments. And so we saw at the time, British Columbia's government started experimenting with a carbon tax. We saw Alberta's government implement some restrictions on industrial emissions, we saw the Quebec government implement some, some transport industrial policies. We saw Ontario phase out coal fired power starting in 2007. And so it was really the provincial governments that were in the driver's seat, the federal government, you know, it was starting to tinker. But the federal government didn't really begin to take a really strong position, policy wise on climate change until around 2015. And that was the point when the federal government convened the provinces to get agreement that they should all move forward on implementing carbon pricing. All the provinces agreed except for one at the time. And so they all brought in a carbon price, either it was the federal carbon price that was imposed, or the provinces imposed their own carbon price. And that was the beginning really, of a whole slew of other policies and regulations. So since that 2015 period, I would say the federal government has really been more in the driver's seat on climate policy, and has implemented things like regulations on methane emissions, as has required the phase out of coal fired power, which is actually by 2030 of the requirement, but it's actually proceeding quite a bit quicker than the federal requirement. It's also got this carbon price in place, it's bringing in policies to require a complete cleaning of the electricity grid, a cap on oil and gas emissions and regulations on zero emission vehicles. And so really kind of multifaceted regulations coupled with this carbon price. And increasingly over the last couple of years, we're also seeing them coupled with pretty big subsidies for structural transformation of the economy. So you're seeing this play out in Ontario with battery plant investments, for example. And so I would say that's the policy kind of history, we're seeing a pretty slow start. We've known about the problem a lot longer than we've been acting on the problem. We saw ramp up provincially, after the millennium, and that we've seen the transition from the provinces to the federal government taking leadership on this file for the last decade or so.
Trevor Freeman 18:01
And as you said, like, slower than fast, but more to come. We're not done where we are today is not where we need to be. Yeah. So there's lots to talk about.
Nicholas Rivers 18:11
Yeah, exactly. Good point. So we, we've our admissions, not surprisingly, in the absence of any policies kept on growing up until about 2005, when we started bringing in policy. Until that point, it was like, received wisdom, that anytime the economy grew, which it mostly does every year, greenhouse gas emissions would grow with it. And that that held for a long time, like maybe even a century leading up to around 2005. And then policy really started to break that chain. And so we've seen a decoupling of economic growth and greenhouse gas emissions in Canada, as well as most other rich countries over the past decade and a half or so. But emissions aren't falling fast. In fact, they hardly even fall. They're falling from where they would have been, but they're not, they're more or less flat lines in Canada are beginning a very slow decline. Yeah. And we've got a maybe it's worth saying, one of the things that we've learned from the climate scientists is that emissions have to go to zero. There's not, you know, we can't solve this problem with modest cuts in emissions, which is where we're at right now that you can think of this as like filling up a bathtub with a tap, and the bathtub is going to keep filling until the tap comes off until the tap turns off completely. And so the goal, the end goal here, if we want to stop the world from heating up is stopping all emissions. And I think that's something that it took me a long time to appreciate. But it's something that I think is transformative and thinking about environmental policy.
Trevor Freeman 19:45
Yeah, that's a great point. And I think that really underpins the conversation today of seeing the role in policy to start decoupling what else is happening in our society with our emissions levels, and I think we're going to pick apart some of those Pacific examples during our conversation. So you brought up carbon pricing. I think everybody listening to this podcast, probably would agree that's, you know, at least the most public if not the signature national decarbonisation policy in Canada today, it's the one that certainly gets the most notice and the most discussion. So I want to start there, I want to pick it apart a little bit. I mean, to say that it's a divisive issue would be kind of an understatement. Help us understand how carbon pricing works in Canada today? What is our current scheme that we have in this country?
Nicholas Rivers 20:37
Good question. Okay, let me start out by saying what's the point of carbon pricing? Because I think it's not evident for lots of people, it seems like a crazy idea. The basic idea is that we live in a market economy. And a market economy is one where the market responds to the cost of producing something and the desire of people to buy something. And so the market sets the prices, and the market determines how much gets produced in response to the prices and how much people buy in response to the prices. It's not directed by some other entity, as a market economy tends to work best when the prices of things reflect their costs. So if I want to go buy some bread, the idea in a market economy is that the price of the bread that I buy should reflect the cost to produce the bread, right, the cost of the grains that are used to make it and the cost of labor, and the machines that are required to make it. And if that does reflect the cost, and there's a motivation for the bread maker to make the bread for me, and, and so it'll be there when I want to buy it. And the idea that behind this carbon pricing is that there is a cost to me producing carbon emissions. Right? So the cost is it makes the world a little warmer. And there's a cost in lives and livelihoods, and wellbeing, from climate change. But I don't pay a price, right, I don't pay the cost, I'm not required to pay the cost because this is a non market good. No one's producing climate change at the public good. And so the idea behind carbon pricing is, hey, the market doesn't work for this kind of good. One way we can fix it is by attaching a price to carbon emission. So it's just like bread when people use it, they have to pay the price to reflect the cost. And so that's the kind of basic fundamental and the, the idea that economists have had for a long time, is that if we properly price carbon emissions, people are going to use an awful lot less of them, because now their actions reflect the costs. Okay, so that's the kind of basic idea behind carbon pricing. Canada has brought in a carbon price federally in 2019 provinces implemented carbon prices, some of them much before that. So Alberta brought in an industrial carbon price in 2007. BC, brought in a carbon price throughout all emit for all emitters in 2008, and Quebec, as well. So, so the federal carbon price now is kind of the law of the land, in the sense that, in that 2016 meeting that I mentioned, where the federal and provincial governments agreed about carbon pricing, the agreement was we should all have a carbon price, let's make this a level playing field, let's all do our piece. And the federal government kind of took that message back and developed a federal carbon pricing benchmark, which said, Hey, provinces, you can do your own carbon price, as long as it's at least, you know, this certain level of stringency. But if you don't do it, we'll bring in our own federal carbon price in its stead. Okay, so provinces have the ability to do something on their own. And if they don't do anything, the federal government will, will bring in a carbon price. And so what we've got now is a kind of a system that's a bit piecemeal, where some provinces have their own carbon price and other provinces have not implemented a carbon price. And the federal government has brought one in and put in their place, the Federal carbon price as two parts. One is a consumer facing part. So for people like you and me, and for people or for institutions that are not giant emitters, like a university or hospital or a mall, for example. They all are subject to what the federal government calls a fuel Levy, and what the rest of us call a carbon tax. Big industrial emitters, like a pulp and paper plant or a steel plant, or a big electricity generator, are subjected to a different scheme. It's still a carbon price. But the way it works is a little different. And it's called an output based performance standard. So I'll speak briefly, on the industry side, the way it works is that each facility that produces a lot of emissions gets a target, then it's usually the same target for everyone in the sector. So at the target could be like, the target is for a steel sector, you have to produce steel with a carbon intensity of less than, say, one tonne of carbon per tonne of steel that you produce. So they get that target and if they managed to get their facility emissions below the target, they get a reward in terms of a carbon price, and if they their emissions are above the target, they have to pay a carbon price
Trevor Freeman 25:38
A financial reward. So they get some sort of incentive to be below that benchmark.
Nicholas Rivers 25:42
They basically get carbon credits, which have a financial value that you can trade them for dollars. So that's the way it works on the industry side. On the smaller emitter side, like you and me, it works a little differently. There's a levy on fuels. So any fuel that we might buy, like natural gas, or gasoline or diesel that contains carbon, or releases carbon, when it's combusted, is imposed in proportion to the amount of carbon that's released from that fuel when it's done. But, you and I are required to pay that fee. Now we don't pay it directly to the government, it's imposed at the retail level. So, you know, the gasoline station will pay the fee on our behalf, but then it'll raise the price of gasoline in the amount of the fee.
Trevor Freeman 26:33
Gotcha.
Nicholas Rivers 26:34
That's the main part of the system. The other thing with respect to this consumer carbon price, is that all that revenue that the government collects, is put into a pot. And then it's rebated back to us that, and you've probably heard about this, if you check your bank account, there'll be a Canada carbon rebate in your bank account, or at least each household will get one not each person.
Trevor Freeman 26:55
That's right.
Nicholas Rivers 26:55
So it depends on who to file their taxes First, each household who gets the rebate. So you want to be the first in your household to get your taxes done. But the money basically is raised from consumers in proportion to how much fuel they burn. And then the government collects it up, and rebates it back to consumers equally for all households. Okay, so a lot of people are confused about these parts, like why would they go to this trouble? Why would they raise money and then rebate it back? And this is an important point. This isn't a traditional tax, right? And then traditional tax governments implement the tax to raise revenue to, you know, buy or build a bridge or to fund a school or something like that. That's not what's going on here. The point of this fuel levy or carbon tax is to provide incentives for people to change their behavior. And in particular, it's to fix this market failure we talked about earlier with the cost of carbon emissions not reflected in their price. And so when the carbon price gets high, it will make a lot more sense for us as individuals to choose the low carbon action, as opposed to the high carbon action and save money doing it. And on the rebate side, the rebate is designed so that we don't get punished, we don't lose our you know, we don't become lower income as a result of this. And so it goes back to each of us equally. So no matter whether I do this, you know, whether I take the low carbon action, or I don't take the low carpet action, I get the same amount of rebate back regardless.
Trevor Freeman 28:26
So it opens the door, then to give people a little bit of control to work within the system to their own economic benefits.
Nicholas Rivers 28:35
Exactly.
Trevor Freeman 28:36
So if I can reduce my emissions and reduce my costs, I'm still gonna get the same amount back, but I'm going to be paying less of it.
Nicholas Rivers 28:42
You'll come out ahead.
Trevor Freeman 28:43
Yeah, it incentivizes me to do lower carbon things. So I pay less of that.
Nicholas Rivers 28:48
Exactly. That's the idea.
Trevor Freeman 28:49
Great. So I mean, the big question mark around all this. There's a lot of questions, obviously. But one of the big ones is, is it working? I mean, it's been in place, as you said since 2019. And in various forms across the country. Are we seeing the impact or the results that we as a society, or specifically the government intended to see from this? Are we reducing our fossil fuel consumption?
Nicholas Rivers 29:12
Yeah, I gotta give a two part answer.
Trevor Freeman 29:15
Sure. Yeah.
Nicholas Rivers 29:16
The first answer is, yes, it's working. So we've got dozens of studies that have looked at carbon prices in various jurisdictions around the world and use the data that we are able to gather to ascertain that yeah, carbon prices worldwide are definitely reducing emissions. Now, they're, they're not cutting emissions to zero, which is our goal, right? There's nowhere in the world that has implemented a carbon price and got emissions to go to zero. And you can see that in Canada emissions are basically flatlining. And so is it working? Yes, it's cutting emissions relatively where they would have been otherwise. But where it's not putting us yet on a trajectory towards getting to zero emissions. So emissions, carbon prices are still relatively low, worldwide and in Canada, and we don't really know what will happen when they ramp up to levels that might be commensurate with getting to zero emissions. But the initial forays into carbon pricing that we've seen around the world have suggested that this is definitely cutting emissions. Let me answer part two.
Trevor Freeman 30:22
Sure. Yeah.
Nicholas Rivers 30:23
And to part two is we don't really know that we don't really know because Canada implemented a carbon price nationwide in 2019. And so we don't have another Canada that didn't implement a carbon price in 2019. But everything else was exactly the same. To compare to, that's what we want to know, if we want to know that the carbon price worked, we would really want to have two Canada's and put a carbon price in one and not put a carbon price in the other, and then compare the two. And we don't have that. And in that sense, this is the same problem as we have for any big economic policy, or any big social policy or any big policy of any kind. We don't really know, for example, if single payer health care works, and then we don't have another candidate without single payer health care, but uh, we can, you know, have some proxies to think about whether it works, we can look at other jurisdictions that don't have single payer health care and try to make some comparisons. But we don't really know what would happen in Canada if we took away single payer health care, because we don't have another candidate without single payer health care. And so there are lots of studies that suggest that carbon prices are working. But we don't have, you know, that rock solid evidence, that of exactly what emissions are being cut by this, this carbon price in this context.
Trevor Freeman 31:39
Yeah, and I think that's partly why I talk about this a lot on the podcast with different guests on different topics. And it applies at the macro level with something like national policy, but also down to the micro level with, you know, what, what are individual utilities trying to do to meet the demands of the future, there really is not likely to be a single strategy that is going to get us where we need to be. It's not like we can pick that one. Policy, that one piece of technology. That's, that is the answer. That's really going to get us there. And I think that probably applies to carbon pricing as well. It's a tool in the toolbox.
Nicholas Rivers 32:16
Oh, absolutely. But I mean, I mean, let's just say that that's not what's what's happening. There were no governments, either provincially or federally, that have said, Okay, we're all in on carbon pricing. Now, we're done with our climate policy.
Trevor Freeman 32:29
Yeah
Nicholas Rivers 32:29
That's not at all the picture in Canada. So let's not, I don't want to paint that as, as the picture because as I opened up this podcast saying, you know, Canada's done a ton in the last decade on climate policy, including things like vehicle standards and coal phase out and electricity and low carbon fuel standards, and I could the list goes really, on and on.
Trevor Freeman 32:51
Yeah, and I will definitely pull apart some of that, I think. So my next question on this is, as I mentioned, this is a divisive topic, there are differing ideas around carbon pricing, whether we should have when how it should apply. And the nature and the beauty and the frustration of our open democratic society is that we could very well pick a different direction. In the near future, we may have a different government next time around, that government could choose to do something different. What are other options out there? That might still factor in the fact that there is a cost to emitting carbon, but be a different strategy than the existing carbon pricing? Or is there another strategy out there? Or is there not?
Nicholas Rivers 33:39
Yeah, for sure, you can reduce emissions without a carbon price. The carbon price is one way of reducing emissions and it does have its appealing parts. It's appealing because it allows people some flexibility to respond in the way that suits them best, you know, I can either pay the carbon price or I can reduce emissions and not pay the carbon price. And, and for that reason, it's seen as a relatively economically efficient approach to reducing emissions. But there are other ways I would say the two big other ways are regulatory approaches, and incentive based approaches. So let me go through what those look like. In a regulatory approach. We don't say, here's the financial penalty for carbon emissions. Now figure out what you want to do, like a carbon price, we say here's exactly what you should do or what you have to do. And so a regulatory example would be we've got lots of these nationally, and provincially. But a regulatory example might say you can't generate electricity with coal fired power anymore. Okay, that's a regulation or it might say, you have to cut your emissions by 10% this year and every year going forward as silver it. So certainly regulatory approaches can work, they often seem to be less flexible than a carbon price, because you don't give emitters the choice of how to respond to you imposing upon them. And so that requires the government to know quite a lot about you know, what's feasible and what's appropriate for different situations that it doesn't need to know, in the carbon price case, it didn't. So if I want to regulate you, Trevor, and to do it in a way, that's reasonable, I got to know a lot about your life to know like about what you're, you know, what possibilities you have to reduce your emissions, before I can choose some appropriate, you know, regulations to impose on you. So if I tell you, you have to use a heat pump, and then it turns out you live in a house that is not amenable to a heat pump. I've kind of made life difficult for you. Yeah. So regulations certainly have a lot of potential and, and they are being used in contexts where the kind of technology has become more clear. And I think they have a lot of, they can play a big role, they are playing a big role in driving down emissions. So again, in cases where technology is relatively clear, and there's less of that kind of work in that situation, this doesn't work in this other situation. Another approach to reduce emissions would be an incentive driven approach. So you could think of a carbon price as a disincentive, right, every time you produce emissions, I'm going to charge you. And an alternative approach would be anytime you do something that reduces emissions, I'm going to reward you. And so we have that happening here as well. So there's subsidies for heat pumps, for example, or electric vehicles. We're seeing subsidies for construction of electricity, electric, battery, battery, electric plants. So this is certainly part of that role as well. I feel like subsidies play a useful role in really nascent technologies, but driving decarbonisation with subsidies, it my view is going to be, we're not going to be able to afford the cost as a government, it's going to be too much for the government to try to replace everyone's heating system. With a subsidy. I think we're finding that out. In the case of the green Homes program, the government has pulled back here as a sight into fiscal cost.
Trevor Freeman 37:16
Exactly, yeah, it's popular because it helps, you know, those early adopters get that more expensive piece of technology. But to your point, we can't pay for every single one of those units, we can't provide that incentive. So it's creating more of an ecosystem that makes those make more sense.
Nicholas Rivers 37:31
Yeah.
Trevor Freeman 37:32
Okay. So that's great. Thanks very much, Nick, for enlightening us that we could probably spend an entire episode no question just talking about that. But I do want to push forward here on to some of these other questions. I want to dive into some specific sectors of our economy or some specific issues and understand from you the role of policy and help us drive the change that we often talk about on this show. So given the kind of where I work, and the nature of these podcasts, electricity is a big piece for us. So a constant theme on the show is how electricity is really one of the main tools that we have to decarbonize, we all know that a lot of aspects of our life that are not currently run by electricity, like our transportation and our heating, we are going to move to that fuel source as as our heating or transportation method. We're pretty fortunate in Ontario, that we have a really clean grid, it's a little bit over 90%, emissions free, meaning, you know, most of the generation of our electricity doesn't create GHG emissions. But there are other parts of the country that do rely more on fossil fuels. And to your earlier point, 90% is good, but it's not 100%, there is still that 10% that we need to decarbonize. So what are some of the tools in place now? Or something? Some things that are being considered that will help us move toward totally emissions free electricity generation in Canada?
Nicholas Rivers 39:02
All right, good question. So electricity is a big source of emissions on its own, producing about 10% of Canada's emissions. And as you point out, it is the central tool, which we're hoping to use to decarbonize all the other sectors. And that only works if the electricity industry is clean. And so I think you're right to point out, this is one of the first things we've got to tackle. Unfortunately, it is the big success story in Canada, emissions have been falling rapidly in electricity generation in Canada. And it's because of policy especially. One thing that we've done that's been really effective, and I mentioned it earlier, is an explicit policy to phase out coal fired power generation. coal generation produces about twice as much greenhouse gas per kilowatt hour generated as natural gas. It's very dirty. And so it's the first So you want to do what to tackle. And so Canada's federal government brought in a policy that said, by 2030, there shouldn't be any more coal generation on the grid. That's, it's a little late to the game. And that I mean, this is, I think, an important policy. But Ontario started phasing out coal in 2007. And I believe it was finished by phasing out coal in 2014. And that's why, to his credit, so clean right now, I learned as part of another project that Ontario had the biggest coal fired generation station in North America, which was one of the ones that was closed. As part of this, this coal phase out big local health improvements, as well as greenhouse gas improvements.
Trevor Freeman 40:37
Yeah, that's important to say to you, there are other ancillary benefits here to policies.
Nicholas Rivers 40:42
I think, even if coal didn't produce greenhouse gas emissions, it would be worth closing it. And in fact that that was the reason for Ontario's coal phase out was a policy by the Canadian Association of Physicians for the environment that was worried about local health impacts, and they are dire, we lose about 10 million people worldwide every year from air pollution. So it is a sector that's really worth tackling on its own even without greenhouse gas issues. But it is a big greenhouse gas emitter. And that's the first thing we want to do. And we're being successful, there are some coal fired generating stations left in Canada, but they are many fewer than they were a decade ago. And, they will be phased out by 2030. I think before 2030, in most cases. Aster coal, which is the dirtiest fuel, we've got to tackle natural gas. Natural gas is going to be the main source of emissions in our electricity sector, once the coal is gone, and we're not yet in a position to get rid of natural gas from electricity grids. Natural gas is super useful, because it can ramp up and down really quickly. You can, I mean, I'm not an Electricity System Operator, but my understanding is you can basically flick the up switch and electricity, the gas turbine will go up, you know, in terms of power output pretty much right away. And then you can press the down switch and go down right away. That is not at all the case, for example, with a nuclear power station.
Trevor Freeman 42:06
Exactly. Yep, exactly.
Nicholas Rivers 42:08
And so gas is useful. And it becomes more useful when you put a lot of renewables on the grid, because renewables do fluctuate quite quickly. And, you know, if the sun goes behind the cloud, for example, or if the wind hits a gust, and so you want to be able to respond to those fluctuations with some other source that can go up and down quite quickly. And so we're using that natural gas for that role right now, that backup role. And, and there's not a, there's not a straightforward substitution for all of that gas capacity right now. I think in the near term, what we want to do is stop using or dramatically slow down using natural gas, for providing bulk energy. So bulk energy, I mean, not this kind of quick response function that natural gas plays, but the kind of 24/7 kind of energy that that we also need in society, we should be trying to displace gas's role in providing that, and we can do it relatively cost effectively. Now, with wind and solar electricity or nuclear power in Ontario.
Trevor Freeman 43:11
Yeah, that's our base load is what we call that So absolutely, that that load that's always there, if we can make sure that load at least is completely carbon free, that's a big win for sure.
Nicholas Rivers 43:21
Exactly. And so I would say be looking for opportunities to get wind and solar, and maybe nuclear or geothermal to be providing that bulk energy and start retaining natural gas for uniquely that backup role. And we're starting to see regulations that are developed with that aim in mind. So Canada is currently consulting on what it calls its clean electricity regulation, which is designed to basically limit gas to a backup role by 2035. So it is a regulation that is intent on getting rid of gas as a provider of bulk energy, and limiting it to only providing, you know, a certain number of hours of year of backup capacity. So it's not saying you can't have gas on the grid, but it says you shouldn't be using gas to provide your main source of power. Gotcha. So that's a policy that's not implemented yet. It's being developed. It's being consulted on and we'll see what the final version of that policy looks like. But I think that's basically the right angle to be trying to limit gas to smaller contributions. And eventually, we're going to want to figure out another source of energy that can provide that kind of high frequency or high reliability backup power. And that's tricky to do. Because gas does play that unique role. And so it's not something we need to do right away, but it's something that we should be thinking about how to provide that in the future.
Trevor Freeman 44:55
Yeah, I mean, that raises a great point and kind of leads into my Next question really well. There are certainly things we need to develop, things we need to figure out moving forward on, not just the policy side, but the technology side. In order to address what we have to do for climate change, what role does policy government play in supporting research and development of accelerating these new technological advances that we need, you know, in short order here?
Nicholas Rivers 45:29
Another good question. Okay. Let me start by saying, for our short term climate goals, and our short term climate goal nationally, is to reduce emissions by 40%. By 2030, an ambitious goal, we have the technology we need.
Trevor Freeman 45:44
Yeah
Nicholas Rivers 45:45
The IEA, the International Energy Agency, the Canadian climate Institute, have done reports that try to figure out, you know, what we might or what pathway we might follow to get emissions down to 40, or 50%. And the common assessment, and I think it's reasonable, is that we have what we need to cut emissions by half. So we don't need to invent anything new, right away. But to cut emissions to zero. And this is like a mid century 2050 kind of goal, we probably do need to invent some new technologies. Some things like I just mentioned, like figuring out ways to produce firm power. So that kind of firming role that natural gas plays that's clean, would be an example, or figuring out ways to provide zero carbon, long distance transport, or zero carbon, concrete or cement, for example, yet another example. So we do have things to figure out, by all means. I would say the government can play a really big role here. And the government does play a big role here. Maybe we're thinking about how technology gets better. Before we start thinking about what the government can do. technology gets better in two big ways. One is, like before it's ready to be sold on the market. technology gets better through a deliberate research and development process. And so this is firms, or universities or national labs, working on, you know, new types of renewable energy. There's lots of work, for example, new types of solar cells happening right now, or new types of batteries. And this is like the deliberate efforts to invent new technologies for research and development. But the other big way that technology can improve is through the deployment process. And in fact, I think most of the big cost improvements for new technologies happen on the latter side. So it's like we've left after we've invented the basic technology, the scale up process, the economies of scale, deliver big cost gains, and performance improvements. And what we call learning by doing. It's like this process of just getting better at doing something by doing it lots of times. And solar is a really good example of that. You guys have probably talked about how solar on this podcast is so important, but solar has fallen and cost 1000 fold over the last 40 years. Yeah, 1000 fold that's crazy. And much of the cost decline, adults, especially over the last 15 years, has been learning by doing has been us just getting really good at squeezing out all the inefficiencies in the manufacturing process and, and very small improvements, but continuous improvements in the efficiency process of like actually harvesting the solar energy in the cell, such that the cost has continuously fallen by by, well, I don't know exactly the number per year, we talked about a learning curve, falling per number of technologies deployed. So every time solar installations double, we tend to see about a 15 to 20% cost decline.
Trevor Freeman 48:57
Gotcha.
Nicholas Rivers 48:58
And so I would say that that learning process is important as well. And the government can play a big role in both of those processes. Right? It certainly supports basic research and development. And this can be academic or industry research. Candidates don't do a great job on this front, we have quite low return development, investments compared to poor countries, and so are kind of free riding on on r&d investments compared to more innovative countries. And then the other big role for the government would be in helping to deploy new technologies and spur along that learning by doing process. And so that could be like providing niche markets for new technologies or through government procurement. You know, government could might say even though this new technology is a little more expensive, we can see it has a long term future and we're gonna we're gonna we're going to commit to buying it for government purposes, and government itself is a really big market, so that can be a big incentive for them. For cost declines, and it can just, you know, spur deployment. So we're seeing that with electric cars right now, the government is providing subsidies for people to buy electric cars. And one of the reasons that it does that is to help improve the technology.
Trevor Freeman 50:13
Yeah, and just for our listeners out there, you know, what, what Nicholas is describing is not unique to green technology to climate change technology. This is sort of a standard approach for technology development over the last, I don't know, centuries. Is that fair to say?
Nicholas Rivers 50:31
Yeah, the early ones, the reports that I've seen on learning by doing came from airplane manufacturing, right. So when people were learning to make wide body airplanes, researchers observed the same kind of cost improvements in that process, as we're currently observing in, for example, batteries, or electrolyzers, or solar panels.
Trevor Freeman 50:52
Yeah. And that's, that's encouraging, and that we kind of know as a society, how to help technology move along, if there's the political will. And then if ultimately the market decides, yeah, this is something we want, then that iterative process can happen to help get that cost down, as you said, learn by doing, figure out the installation cost, figuring out the manufacturing, supply chain issues, and really making a viable technology.
Nicholas Rivers 51:17
Yeah.
Trevor Freeman 51:18
Okay, so it's Trevor here, breaking into my own podcast. We're gonna pause there. As I said, at the beginning, this is really a long conversation. There's a lot to get through. And there's a lot more to that we talked about that Nicholas and I talked about, so we wanted to break it into two episodes. So this will be the end of Part One. Thanks for sticking with us and joining us today, and we look forward to having you back for part two that will be released at our next episode. So thanks very much, and we'll talk to you soon. Thanks for tuning in to another episode of The think energy podcast. Don't forget to subscribe wherever you listen to podcasts, and it would be great if you could leave us a review. It really helps us spread the word. As always, we would love to hear from you. Whether it's feedback, comments, or an idea for a show or guests. You can always reach us at think energy at hydro ottawa.com
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Heat pumps are proving as one method to combat climate change and decarbonize Canada—because they can operate at 300% efficiency (or greater!), while a standard furnace runs between 93–94%. In this episode of thinkenergy, Hydro Ottawa’s Shawn Carr, Manager, Customer Experience, chats his experience using a heat pump in his home. From the upfront costs to how it works and its role in reducing carbon emissions. Listen in for practical benefits of heat pumps and their future in our homes and businesses.
Related links
● Shawn Carr, LinkedIn: https://www.linkedin.com/in/shawn-carr-6797b612/
● Air Source Heat Pump Toolkit: https://natural-resources.canada.ca/maps-tools-and-publications/tools/modelling-tools/toolkit-for-air-source-heat-pump-sizing-and-selection/23558
● Building Decarbonization Alliance heat pump report: https://buildingdecarbonization.ca/report/the-cool-way-to-heat-homesinstalling-heat-pumps-instead-of-central-air-conditioners-in-canada/
● Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
● Hydro Ottawa: https://hydroottawa.com/en
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https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405
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https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl
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http://thinkenergy.libsyn.com/
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Transcript:
HYDRO_16749_ThinkEnergy_Podcast_May_13_Audio_Final
Fri, May 10, 2024 12:03PM • 37:12
SUMMARY KEYWORDS
heat pump, electrification, heat, air conditioner, electrify, technology, energy, people, backup, costs, emissions, work, trevor, installed, cold climate, project, ottawa, gas furnace, temperature, ev
SPEAKERS
Shawn Carr, Trevor Freeman
Trevor Freeman 00:07
Hi, welcome to think energy, a podcast that dives into the fast changing world of energy through conversations with industry leaders, innovators and people on the frontlines of the energy transition. Join me Trevor Freeman as I explore the traditional, unconventional and even up and coming facets of the energy industry. If you've got thoughts, feedback or ideas for topics that we should cover, we'd love to hear from you. Please reach out to us, at thinkenergy@hydro ottawa.com Hi everyone, welcome back. On today's show, we're going to do something a little bit different. We're going to check back in with a previous guests. Just over a year ago, Dan, my predecessor in the host chair, interviewed Sean Carr hydro Ottawa's manager of customer experience about residential heat pumps, and in particular about his own experience with a heat pump installation for his own home. At the time, his heat pump was only about five months old. So now that he's been through another full winter with his heat pump, I thought it would be good to check back in and see how things are going. But before we do that, let me give a quick refresher on heat pumps. Now for those of you energy nerds or people in the sector, you may not need a refresher. But even those of you who aren't too sure what a heat pump is, are probably familiar with the technology. A heat pump is just a device that moves heat from one place to another. The most common example of this that you would be familiar with is a home air conditioner or a refrigerator. Both of those devices take heat, either from the air in your home or from the inside of your refrigerator and move it elsewhere. So over an air conditioner and moves the heat outside and for a refrigerator and moves the heat to the back of the refrigerator onto those coils that gather dust in you might every five years clean off. And they do this in order to make that space colder. A heat pump does exactly the same thing, except it takes heat from the outside air and moves it inside your home in order to make your home warmer. Heat pumps even look a lot like air conditioners, depending on the model. If you walk down the side of my house right now, you wouldn't even know that I have a heat pump. And not just an air conditioner because it looks exactly the same. Now you're probably thinking that's great, except when I want to heat my home, it's typically a cold day in the winter, and there is no heat in the air. But that's not exactly true, there is still some heat energy in the air. And thanks to the wonders of science, a heat pump can extract that heat from the air and move it into your home in the same way that when it's 35 degrees outside. And that's celsius for any nonmetric listeners out there. An air conditioner or heat pump can cool your home. I won't get into all the technical details here. But let's just say if you're not familiar with the ideal gas law, it is doing all the heavy lifting here. And I typically try to make this show not to engineering me but every once in a while I have to throw out a great formula like that. Okay, so now that we remember the basics about what a heat pump is, the next question is why are we talking about them again on the show? Well, if that's what you're thinking, I hate to say it, but this won't be the last time we talk about heat pumps either. In fact, this is the kind of thing that we'll probably revisit a number of times in the future. And that's because heat pumps are such an important technology for decarbonizing the way we heat our buildings, especially residential buildings, and even our water because yes, there are heat pump hot water heaters out there as well. Heat pumps don't use any fuel to create heat, they don't burn anything to create heat, they simply use electricity to move heat. And that makes him super clean. So there are no emissions at all from a heat pump itself, just the emissions that might have been created where that electricity was generated. And they are super efficient. You might have heard people talk about how furnaces are, you know, 93, or 94% efficient, or sometimes even 95, or 96% efficient. So that means for every unit of energy you put into that furnace, you get about, you know, 93 94, or whatever percent of that energy out as heat, you have to put more energy in, then you get out. Heat pumps, on the other hand, use a different scale, something called the coefficient of performance or COP. But it's essentially the same thing. And they can often run around 300% efficiency, and sometimes even higher. So for every unit of energy you're putting in, you get three units of energy out, which is awesome, you're getting more energy out than you're putting in that makes them really efficient. And if we're going to actually tackle the problems that lead to climate change, if we're actually going to decarbonize our society, and I really believe we are because I'm optimistic that way. Then almost every single one of us will eventually have a heat pump heating the space we live in, likely the space we work in as well and heating the water that we use as hot water. Okay, so now that we're back up to speed on heat pumps, let's check in with Shawn to hear how his journey has been going. Sean, welcome to the show.
Shawn Carr 05:12
Thanks, Trevor. It's great to be here.
Trevor Freeman 05:15
Okay, so let's get into it. Let's talk about your experience with a heat pump. Remind us again, what kind of heating system you had in your house and replaced and what did you put in?
Shawn Carr 05:25
Sure, Trevor. So I went from a high efficiency condensing gas furnace to a cold climate heat pump. And I elected to go with electric heat as my backup heat source. And a backup heat source is typically required in our cold climate. And the two most common backup heat options are typically a natural gas furnace, or an electric resistance coil that goes inside your ductwork. So I went with the electric electric resistance coil option.
Trevor Freeman 06:02
Okay, so you totally removed gas from your heating solutions in your house. And for context, can you remind us what is the size of your home and talk us through the economics of your heat pump? What did it cost you? And what remains? What did you qualify for.
Shawn Carr 06:19
So I live in rural Ottawa, our home is approximately 2100 square feet. It's a single storey bungalow, but does have a basement. It was built in 2008. And we were the first homeowners. And so it's relatively modern construction, given that it's only about 15 years old now. In regards to the project costs. So looking back at things, our total project costs for the cold climate heat pump, along with that electric backup system, and I elected to go with some additional controls and bells and whistles. And the project ended up costing us around $17,000, before taxes and rebates. And so maybe just to talk through the rebates a little bit I did receive a $5,000 rebate through enter cans greener Homes program. And I took advantage of a zero interest loan through the greener homes loan program as well, which allows me to pay back that project cost over a 10 year period. With zero interest. Unfortunately, the Enter Ken greener Homes program is no longer accepting applications, it's been pretty successful. But I was obviously fortunate enough to be able to take advantage of that program. So that ended up bringing our total project costs down for the heat pump and backup system to around $12,000. Before Tax, I can say that I do know a handful of people that have gone through and installed heat pumps recently. And I am seeing that the project costs are actually coming down, which is great. My father is actually having a heat pump installed today. In fact, so I'm looking forward to hearing how that project goes. But it's great to see that more installers and companies are now starting to talk to customers about heat pumps. And that's going to make the transition become more feasible than ever for more people. And I do think that being said, if we do want to get to a point where there is mass market adoption, we do need to get the heat pump and backup heat system costs down to a point where they are comparable to a furnace air conditioner replacement project, for example, because people still think in terms of sticker price. And so I do think there's still a bit of work to be done here. But as installers get more comfortable with these heat pumps and manufacturing starts to scale up, I do think we'll see prices come down further.
Trevor Freeman 08:52
Yeah, I mean, it's great to see that we're already seeing movement on that. But as you know, I mean, you and I both fall into that early adopter category and things tend to be more expensive and it will be great when we can get those costs down. So you've been living with your heat pump for over a year now kind of two two winters to cooling or heating season. Sorry. Let's talk about your initial thoughts. Let's start with comfort. How has your comfort been in your home?
Shawn Carr 09:20
Yeah, that's I mean, that's a great place to start. And you know, I will say that we've actually we've noticed some comfort improvements since putting in the cold climate heat pump particularly in our basement actually because we always found that the basement was several degrees colder than it was upstairs the thermostat in our house is on the main floor obviously but since we've gotten the the heat pump installed, we've noticed that the temperature difference between upstairs and downstairs it's actually much smaller. The Delta is much smaller now than it was prior to the heat pump when we were heating with a gas furnace and I think the main reason for that is heat pumps are really designed to run low and slow, they provide a greater volume of air over a longer period of time that that air is being delivered at a lower temperature. But as a result of that we found a more uniform temperature throughout the house just because of how the heat pump was running so much more frequently.
Trevor Freeman 10:22
Great. What about the experience of actually getting installed? I mean, once you made your decision to do this, how was it working with the contractors and getting it installed?
Shawn Carr 10:32
It actually went pretty smoothly. I mean, first of all, we used a contractor that had experience with heat pumps and came recommended. So I think, you know, my advice to anyone who's considering getting one is, you know, get a few quotes, make sure they have experience with heat pumps and electrification or, and are actually recommending this technology. In our case, the total install took about two and a half days. So that includes obviously all the electrical work and running new refrigerant lines to the outside of the house replacing taking the old furnace out and putting the air handler in and installing the backup heat, I think just in terms of space, like the construction footprint essentially was about the same as it was before. So it didn't require more space in our utility room. Basically, we just went from a gas furnace to having a big box that looked very much the same in the same location. And of course, the unit outside looks and sounds very much like a traditional air conditioner. And that's because a heat pump is simply an air conditioner with a reversing valve. So the install was straightforward. Yeah, I would recommend it to anyone.
Trevor Freeman 11:37
Great. Now,I mean, it's interesting, you talk about it being like an air conditioner. We often think about heat pumps as this technology of the future, this thing that we're all eventually going to have in our homes. Is it this futuristic piece of technology that's hard to operate? Or what is it like kind of, you know, setting it and letting it run?
Shawn Carr 11:54
Yeah, so the operation is really straightforward. I think the best way I would describe it is you basically, it's a set and forget system, I think the one thing that we did learn about having a heat pump is we don't adjust the temperature, like the thermostat temperature settings, as much as we did before, when we had a gas furnace, I used to get in the habit of dropping the temperature several degrees overnight, and then having the setpoint higher in the morning prior to getting up. But what we've found is, in particular, with the heat pump, it takes a lot longer for that heat pump, and it has to run a lot longer and a lot harder to reach that temperature setpoint. Again, so in the morning, so what we found is the most comfortable approach was really just to pick a temperature that we were comfortable with and just let it do its thing. The one other thing I think that I will say is I you know, we did have a smart thermostat before we elected to go with a heat pump. And as a result of going with the heat pump, I actually had to use a proprietary Fujitsu thermostat because I had a Fujitsu system. So I lost maybe a little bit of the flexibility that I had with the previous smart thermostat where I could just talk to Alexa or Google and have it adjust the temperature. That way I don't have that flexibility anymore, but because we've really sort of set the temperature and we just forget it and we leave the setpoint pretty much the same all the time, 24/7 I haven't necessarily missed having that technology. And it's not to say that with all heat pumps, you're going to have to use a proprietary thermostat, many of them are compatible with the smart thermostats that are out there that just happened to be the case with the system that I elected to go with.
Trevor Freeman 13:43
Okay, so speaking of temperature, you know, you and I both live in Ottawa, it gets pretty cold. How did it run through the past two winters that you've had it?
Shawn Carr 13:53
Yeah. So this winter, which I think was considered to be, you know, a milder winter on record here in the City of Ottawa, where we live, I'm very happy to report that my backup heat actually never came on. So I was able to just rely on the heat pump and the heat pump only as our only source of heating for our home this past winter. And so it did have a look, and I think we never did get below minus 20 Celsius here in Ottawa this winter, though, I think the coldest day was around, minus 19. But even at those low temperatures, I did not require my backup heat to supplement the heat for our home. I did go back and look at the previous winter, which I know was much colder and I fortunately put some controls on the heat pump that sort of tells me when's the heat pump running, when's the backup heat running, how much electricity is it using and so on. So I did go back and look at all that data and the prior winter. The backup heat only came on five days throughout the entire winter and those were days where the temperature overnight dropped somewhere between minus 17 Celsius and minus 33 Celsius. So those are really cold nights. And looking back, I think, on those days, the heat pump required the backup heat to kick in, and it would probably run for a couple of days, a couple of hours, sorry, on each of those five days. So you know, when the backup heat is running, my energy costs are obviously higher on those days. But I'm very, you know, pleased to report that over two winters, the cold climate heat pump overall has really done the job. And I haven't really had to rely on the backup heat that much.
Trevor Freeman 15:36
What about the noise levels of the unit? Is it a noisy unit to run? Or what does it sound like?
Shawn Carr 15:42
No, I mean, if you're used to having an air conditioner, I would say that the noise levels have been comparable to what they were with my previous air conditioning system. So I don't think you will notice the difference.
Trevor Freeman 15:54
Great. So if you could kind of sum it up, you know, what's the biggest benefit to putting in the heat pump?
Shawn Carr 16:00
What have you noticed? Well, for me, I think I'd say the biggest benefit is high efficiency, low emissions heating. So reducing emissions was my main driver for moving forward with this project. So the environmental benefits are, you know, really what motivated me to move to a heat pump in the first place. And what I'll say is I've also seen some energy savings as well. So it really has been a win-win project for me and I and I imagine that that will be the same for others who are, you know, on the fence as to whether this is the right technology for them or not.
Trevor Freeman 16:36
Yeah, so you talked about the upfront costs of the heat pump, but something that does, you know, concern some people or that people have questions about is, what is this going to cost me to run? So tell us about what your utility costs have been since switching from natural gas heating over to your heat pump?
Shawn Carr 16:56
Yeah, sure. So I'm a bit of a data nerd. So I've been obviously, you know, tracking all my monthly electricity use and gas use and have been keeping track of our overall energy costs. And so I did go back and looked at our energy costs for the two years prior to the heat pump install, and then looked at our energy costs for the 15 months after I put in the heat pump, which did include two winters, as you mentioned earlier, so my total electricity consumption increased by 62%, over that 15 month period, on average after installing the heat pump, but my gas consumption actually decreased by 65%. And my total energy costs actually dropped by 7%. So I've actually seen cost savings since proceeding with the project. And the other thing I'll just share with your listeners, is I elected to maintain my gas connection. And if I had not done that, the savings would have been obviously even greater.
Trevor Freeman 18:03
Yeah, that's great to hear. Any big lessons learned from going through this process and from your first year, first two years rather, of living with it?
Shawn Carr 18:12
Well, I think in our situation in my project, because I elected to go with electric resistance heating is my backup source, I'd say the one lesson learned is just make sure you understand the control strategy for the backup heat, make sure that your contractor explains to you how they've set that up and how that is, is intended to work. And the reason I say that is like I had picked up on the fact a few months after the project was done that there was backup heat that didn't seem to be operating quite right. And it turns out, I had the contractor come back and do a bit more commissioning. And we ended up putting a temperature sensor in the wrong location in the ductwork. And that had, that had caused some trouble, but it got, you got to identify quickly, it got resolved quickly. And I haven't had any issues ever since the contractor I worked with was very responsive, and they've been really great to work with. So that always helps.
Trevor Freeman 19:07
Great. So I mean, we've heard that this is generally a good experience for you. You're happy with where you're at now you're happy with your comfort and your costs. But we know that there isn't mass adoption of heat pumps yet, and we need to move faster if we're going to meet our climate targets. So what do you think is preventing that mass adoption today of heat pump technology?
Shawn Carr 19:30
Yeah, so I think there's a few things to consider. First thing I would probably say is just low familiarity in general, about heat pumps amongst both customers and contractors, but I think that's starting to get better. I think, you know, Heat pumps are getting a lot of attention right now and in the media and so on. And so I think that's certainly going to help create more awareness. But I think in general, you know, homeowners don't necessarily think about, you know, HVAC technology in general, I mean, we tend to be more aware of when a new car model comes out into the market. But that's not necessarily the same when we're talking about technologies like heat pumps. So that's the first thing I'd say just low familiarity still, in general, the other thing I'd say is just HVAC is not necessarily top of mind for most people, furnaces and air conditioners typically last 15 years. And you don't want to wait until a system failure to explore other options because the right option might not be there for you in an emergency replacement situation. So because we don't have to worry about our Hvac equipment very often, you know, infrequent purchasing and just very little time to make prudent HVAC purchasing decisions are barriers, because you might not be able to find the heat pump that you want, or the heat pump that's right for your home in stock if you don't plan ahead for that project. So that's the second thing. And then the third thing I'd still say is, you know, is cost and although basic single stage Heat pumps are becoming more comparable in costs to air conditioners, for example, cold climate, heat pumps still carry a bigger cost premium. And so without an incentive to offset that increase in costs, there's still going to be the risk of sticker shock for many people.
Trevor Freeman 21:20
Yeah. For those challenges for those things that are standing in the way of more Canadians and more people installing heat pumps, what do you think needs to happen? And either with technology or industry knowledge? Are there policy solutions that can be put in place in order to help more people overcome those challenges?
Shawn Carr 21:43
Yeah, I mean, I have a couple of thoughts on that, I guess, you know, for one, you know, what, what if every new air conditioner were a heat pump instead? I think that's something I think we should all think about. Canadians still install 10 times more air conditioners than heat pumps each year. So if we were able to transform the market, that way, we would really move the needle in terms of impact on energy bills and on overall emissions. So it would also stimulate the supply chain, right? If there was a market transformation strategy like that. So I think a national mandate would be great to see. And, actually, the building, decarbonisation Alliance has done some really great work in this area and recently published a paper called The cool way to heat pumps. And what that paper does is it analyzes the opportunity of installing heat pumps, instead of central air conditioners in Canada. So it's a really good read, I recommend it. But it really does talk about the market transformation strategy that could occur if every air conditioner was replaced with a heat pump instead. And then the other thing I just say is, and I think there's been a proven track record of this starting to work, especially over the last few years is more incentives for customers up front to put in a heat pump incentives for distributors and centers for manufacturers midstream, that could also shift the supply chain towards heat pumps as the recommended system of choice, I think would be, you know, a huge step in the right direction and certainly more access to financing to help those who want to make the right choice. I think those are all levers that will encourage adoption to accelerate. I mentioned earlier that Canada green homes grant is no longer accepting new applicants because of high demand and fully committed funding. But what that tells me is the program obviously worked and was a catalyst for more heat pumps to be installed in Canada. And that's part of driving the awareness and education for this technology, which is really I see it as a no regrets type technology to ramp up even faster.
Trevor Freeman 23:55
Yeah, I think that makes a lot of sense, Shawn. And I think that's part of what we're trying to do here on the show, as you know, and have these conversations of what are those key strategies, technology solutions that are out there that are going to help us address climate change? And what are the policy levers that are going to help make those solutions easier to implement, both at the large scale and for individual homeowners and residents? So there's some great thoughts there. So I'm curious, Shawn, you've got your heat pump installed. Now what's next on your decarbonisation journey?
Shawn Carr 24:32
Yeah, so the next thing I think the next thing for me will definitely be addressing space heating so it's my gas water heater that I want to replace next with a hybrid heat pump water heater. And the reason I'm thinking about that now is that my water heater is currently nine years old. You know, water heaters typically lasted 10 to 12 years. So again, much like I did with the heat pump, I don't want to wait until the water heater fails to be able to decide, you know, to be put on the spot and sort of be forced to make a decision quickly. So I've already gone out and done a bunch of research on hot water heat pumps and received a few quotes. And so really now it's just a matter of when to make the decision to move forward with the project. But that will, that will be next. And then I'm very excited to get an EV. And that will be something that I spent a lot of time researching about, but an EV will certainly be next on my list. And then after both of those two things I've been giving some thought about increasing the amount of generation that I have on my own home, I do have six kilowatts of solar on my roof, but I do have room to add more. And so thinking about maybe adding some more solar and eventually combining it with some storage that'll be probably a little bit further away. I don't know if I can convince my wife to do all of these things right now. But for me, it'll be the water heater next, then EV. And then potentially some solar storage. And I'm a bit of a technology nerd. So given the all the smart home technology that's been evolving and emerging in the market to kind of manage all of these new electrification technologies and so on, I'm always sort of looking at kind of what what's the next piece of tech that might help me track my energy better understand my energy better my carbon footprint and so on. And so yeah, always playing around with different tools in that regard, too. So that's what's next for me.
Trevor Freeman 26:35
Perfect. Yeah, that's great to hear. And some great ideas out there. I'm curious kind of to wrap us up here today, for someone who's just starting out. So for our listeners are out there kind of thinking of electrifying their own lives. Where does someone start? Where do you think someone should really kind of take that first step?
Shawn Carr 26:54
Yeah, that's a great question. I think. So if you want to start down the journey, first of all, I What I'd say is it does really depend if you're motivated by emissions reductions, or energy cost savings. But regardless of what your motivations are, I think, you know, the process that I would probably recommend for most is the default approach is likely going to be when it dies, electrify. I think that just thinking pragmatically is, you know, equipment lasts a long time. And you've, you really have one opportunity to make the right decision. And so, you know, for anyone out there has an appliance that's dying, or their car is end of life, or their heating system is getting older, I think, you know, I would, you know, encourage everyone to think about when it dies, electrify all that to be said, I do recommend that it's really important to have a plan because it will allow you to do some advanced preparation so that you're ready for that first or next electrification project. And I think you know, that plan can come from having a home energy audit done, for example, but it also your plan should take into consideration your current electrical service size, because you can save a lot of money on your electrification journey, if you can avoid having to do a service upgrade. So if you have a 100 amp service, for example, which is the most common here in Ontario, there's still a lot you can do. From an electric electrification standpoint, with that service size, let's assume you now have a plan, you've determined you have some surface capacity on your panel, you're motivated to reduce emissions, I would probably tackle things in this order. First of all, because we live in a cold climate, I would start with some air sealing and maybe insulation upgrades. And the reason for that is these types of efficiency upgrades can enable other electrification measures to be sized appropriately. So for example, right sizing your heat pump as an example. You want to address your air sealing first because that could save you money on the upfront cost of putting in that heat pump. So now your home is reasonably efficient. You're trying to do decide what to do next, depending on whether you're following that when it dies electrify approach or not the order in terms of emissions impact would probably be for just most residential homeowners are, one an EV if you already have a car number two would definitely a be a heat pump and you know for Canadians depending on where you live in the country, probably a cold climate heat pump and then number three would be the the heat pump water heater I think those are the for me, what are the big three? And the emphasis that I'm placing on heat pump technologies both for space heating and in water heating is because you know, those two things account for about 60 to 80% of emissions due to our cold climate and the prevalent use of natural gas for heating purposes. So cold climate heat pump technology is really incredible. It's a game changer for emissions reductions. And as I mentioned earlier, it is a no regrets action that you can take home. And for most people, you're going to see bill savings as a result of that technology investment as well. Aside from that, if any of your large load appliances fail, or if you're considering a level two EV charger, for example, I would consider power efficient appliances that use less load on your panel, because this is going to reduce your electricity demand and leave more capacity for other electrification initiatives. It's also going to leave more room on the grid for your neighbors to electrify so when I mentioned earlier, although a heat pump water heater is next for me, one of the things I forgot to mention is in planning and getting quotes for that heat pump. I also worked with an electrician to do a load calculation and actually looked at my electricity load over the last two years because I wanted to understand in advance what electrification projects can I move forward with right and I confirmed through doing that load analysis that I do have the room in my panel to do both the heat pump water heater and eventually the level two EV charger, but I'm going to have to go with a smaller level two EV charger. So a 32 amp charger as opposed to a 40 amp charger just based on my low profile so far. But this comes back to it's really important to have an electrification plan and try to work with the service within the service capacity you have because ultimately, that can obviously save you save you more money up front. And the last thing I'd say is if you want the full electrification meal deal, we can talk about solar storage, smart panels and home automation. But that's probably best left for another podcast, Trevor.
Trevor Freeman 32:04
Yeah, absolutely. And just for our listeners, there will be lots more of this to come. I think there's a lot of conversations we can have around everything from heat pump technology, to some of the smart technology coming out there, electrifying our homes and electrifying our lives is going to be a really big part of the future for a lot of us and trying to figure out that order. So it's great to hear some of your thoughts, Shawn, it's great to hear some of the journey that you've been on. And I really can't stress enough the importance, as you said, of starting to think about this, each of us in our own lives and trying to put that plan together so that when that furnace dies, or that you know, your your gas stove dies, and you need to replace it, you already know what you plan on doing. And maybe you've even got quotes or you've talked to that contractor and you have a plan and you're not left investing in a technology that's going to lock you into some emissions for the next, you know, 10 15 20 years. So great to hear your thoughts on that, and thanks a lot, Sean, for sharing your experience.
Shawn Carr 33:07
You're welcome.
Trevor Freeman 33:08
So, yeah, great. That kind of brings us to the end here. And as you know, from having been on the podcast before, we always wrap up with a series of questions here. And just a warning, since the last time you were on, I've actually kind of changed them up a little bit. So as long as you're ready, we'll dive right into those questions.
Shawn Carr 33:27
Yeah, sounds good, Trevor. Let's do it.
Trevor Freeman 33:29
Okay, so let's start by finding out what is a book that you've read that you think everyone should read?
Shawn Carr 33:36
Well, I'm not sure everyone should read it. But if you want to learn more about what we discussed today, and get really inspired by a realistic and feasible blueprint for fighting climate change, I am currently reading a book called electrify and optimist playbook for our clean energy future. And it's written by Saul Griffith who I just have a ton of respect for. I couldn't listen to Saul talk all day long. But it's a really good read.
Trevor Freeman 34:07
Great. Yeah, that is a fantastic book. So same question, but what about a movie or a show that you think everyone should watch?
Shawn Carr 34:15
Hmm, well, it's the NA, it's the NHL playoffs right now. So I'm not watching movies or TV shows. But the show that always left me wanting more was Game of Thrones. I love Game of Thrones.
Trevor Freeman 34:27
It's true. I mean, I wish we could get more that feels like an edge that won't be scratched. But hey, you never know. So if someone offered you a free round trip anywhere in the world right now, where would you go?
Shawn Carr 34:41
Well, I know both my wife and I would be on the same page here and it would definitely be Africa. And I know you live there. So when we're ready to plan our trip, I'll be reaching out to you.
Trevor Freeman 34:53
Yeah, that's right. For our listeners, I did spend some time living in a couple of different parts of Africa. So happy to To share thoughts with you. Who is someone that you admire?
Shawn Carr 35:04
I'd say definitely that would be my parents. They are kind, compassionate, supportive, fun, and great people. And those are all just qualities that I admire and people in general. So I gotta say, my parents.
Trevor Freeman 35:24
And finally, Shawn, what is something about the energy sector or its future that you're really excited about?
Shawn Carr 35:30
Yeah, for me, it's definitely the energy, just the energy transition in general, because it's in my mind the pathway to a cleaner and more sustainable future for future generations. And so I think for me that that would be that's what really gets me up in the morning and gets me excited to come to work at hydro Ottawa every day. I also love all the innovation and technology advancements that the energy transition is driving as well. So yeah, those are the things that excite me about the energy sector right now.
Trevor Freeman 36:02
Yeah, I mean, knowing you well, and I'm the same way I know that you like all the sort of new toys and new bells and whistles and functionality that we're seeing come out. And I think we're both pretty excited about that. Shawn, it's been great chatting with you today. I really appreciate you coming on the podcast, sharing your journey, sharing your experience and some of your insight into what residential homeowners might have in store for them as they tried to electrify their lives as well. So thanks very much.
Shawn Carr 36:30
No, thanks for having me. And I look forward to our next podcast.
Trevor Freeman 36:35
Absolutely. Yeah, there's no end of things that we can chat about. So we'll for sure have you on again.
Shawn Carr 36:40
Thanks, Trevor.
Trevor Freeman 36:42
Thanks a lot, Shawn. Thanks for tuning in to another episode of The think energy podcast. Don't forget to subscribe wherever you listen to podcasts, and it would be great if you can leave us a review and really helps us spread the word. As always, we would love to hear from you. Whether it's feedback, comments, or an idea for a show or guests. You can always reach us at think energy at hydro ottawa.com
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If electrification is the future of energy, the grid must become more efficient and more reliable. All across Canada, from province to province to right here at home in Ottawa. Jenna Gillis, Manager of Distribution System Integration at Hydro Ottawa, joins thinkenergy to discuss the process. Listen to episode 136, as she shares how Ottawa’s electricity grid is being updated with an Advanced Distribution Management System (ADMS) and what this means for you, your family, and residents throughout the region.
Related links
EV Everywhere Pilot Project: https://hydroottawa.com/en/save-energy/save-energy-homes/ev-everywhere
Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
Hydro Ottawa: https://hydroottawa.com/en
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Transcript:
Transcript Ep 136
Fri, Apr 26, 2024 9:47AM • 55:30
SUMMARY KEYWORDS
talked, grid modernization, grid, information, customers, devices, data, change, system, energy, asset, technology, call, great, operators, Ontario, working, dynamic, sense, distribution
SPEAKERS
Trevor Freeman, Jenna Gillis
Trevor Freeman 00:07
Hi, welcome to think energy, a podcast that dives into the fast-changing world of energy through conversations with industry leaders, innovators and people on the frontlines of the energy transition. Join me Trevor Freeman, as I explore the traditional, unconventional and even up and coming facets of the energy industry. If you've got thoughts, feedback or ideas for topics that we should cover, we'd love to hear from you. Please reach out to us, I think energy at hydro ottawa.com. Hi, everyone, welcome back. I'm pretty excited about today's topic, because we're going to be tackling something a little bit technical. And that's always fun. And today is going to be the first of what might end up being a few different episodes looking at this term called grid modernization. So today, we're going to do just a high-level overview. And then over the next few months, there'll be a couple of different episodes that will dive deeper into some of the specific aspects of grid modernization. So that term grid modernization can be a little bit daunting, but that's okay. Our goal here is to pull apart these topics to better understand what they are and how they impact all of us, you know, from those of us working in the energy sector, all the way to the end users of our product, if you will, our electricity customers. So, let's start by a bit of a primer. And I think it'll be helpful to start by talking about what the grid is. So, the electrical power grid has been called the world's largest machine, and the greatest engineering achievement of the 20th century. And for good reason, thinking of it as a machine is a great metaphor, because just like a car, or a sewing machine or a snow blower, there are a lot of parts. And if any one of those parts breaks or isn't working as it's supposed to be, that will impact the overall function of the machine. And the same is true for the grid. And the parts we're talking about here are the holes, the conductors or wires, the transformers, the switches, as well as the many different sensors and meters and communication devices that help the humans in the mix, monitor and control things. The difference though, is that you know, even for a complex machine, like a car, there are hundreds or maybe even a couple 1000 parts. But the electricity grid, even if we just look at let's say hydro Ottawa as territory, there are hundreds of 1000s of parts. And if we scale that up to Ontario's grid, we're talking about millions and millions of individual parts all working together, so that when you turn your lights on at home, electricity that was generated hundreds or 1000s of kilometers away, flows into your device and makes it work. That's pretty impressive. And if any one of those millions of parts breaks, there's an impact somewhere on the grid. If multiple things break, or if there's something really critical that isn't working. That's a major problem. And we've seen these major problems. We've seen large scale outages. And you know, we tend to focus on Ontario's grid on this show, because that's what we call home. But our grid is connected to our neighboring grids, who are connected to their neighbors to form really an interconnected North American grid across Canada and the United States. It really is a modern engineering marvel. And, you know, we didn't just get here by chance. This was kind of designed, you know, back at the early days of the 20th century in the early 1900s. Electrical pioneers met for the first time in what is now Kitchener, Ontario to discuss what it would look like to wire Ontario's customers together to form a provincial electricity grid. Our predecessor company, the Ottawa hydroelectric commission, connected to that provincial grid in 1916. So, what we know as the Ottawa grid and our service territory is over 100 years old today. Before that, across Ontario, reliable and continuous power in the region was kind of uncommon, and really dependent on whether someone in the area like a major business or a wealthy individual had invested in a localized electricity grid for their own needs. An interconnected provincial grid was designed and implemented with a goal of making electricity available to all Ontarians regardless of where they lived. And that kind of evolution of the grid in Ontario is similar to how it worked in other parts of North America and indeed the world. That's kind of how grids came about in the last century. Ontario's electricity grid, however, like all grids around the world, was really designed as a one-way street. So, the idea was to generate and then transmit, and then deliver that electricity to customers in that order. Back then, those pioneers really couldn't have imagined an electricity grid that would need to support two-way interactive things like small scale distributed renewable energy, you know, solar panels on roofs or electric vehicles, or energy storage, and a whole host of other things that, you know, want to do more than just draw power from the grid. As we've talked about the ongoing energy transition, and electrification, which is being driven by the pressures of climate change, is really driving a societal shift to bring the electricity system into the 21st century, and to make sure it's powered with clean, renewable electricity. So, our grid is starting to undergo this major transformation. And we won't be able to do that effectively or affordably by just using the same strategies and technologies and the same pace that we've been doing it at over the last 100 plus years. We need to take it to the next level; we need to rethink what we're doing to upgrade the grid and how we're doing it. And that's really what grid modernization is, it's not saying we don't have a modern grid, it's realizing that the grid of 10 years from now needs to be different in a much bigger way than it's different from how it was 10 years ago, that pace of change needs to happen quicker. And we need to bring on new functionality. It's not just you know, incremental change anymore. To help us make some sense of this. I'm really happy to have Jenna Gillis to chat with today. Jenna is the manager of distribution system integration at hydro Ottawa and is leading this major project that we're calling at a high-level grid modernization, or more specifically, our advanced distribution management system, or ADMS. Jenna has been with hydro Ottawa for 16 years and has held a number of different roles on the operations and systems side of our business and really knows how our grid operates, how it's been operating, how the humans in the mix control things. And what's necessary to get us to that next stage that we've been talking about. Jenna, welcome to the show.
Jenna Gillis 07:04
Great. Thanks, Trevor. excited to talk to about this today.
Trevor Freeman 07:07
Yeah, I'm excited to. So, let's start at kind of a high level here and help our listeners understand how we currently operate our grid today. So, paint the picture for those of us who don't kind of get to see what happens behind the scenes. How do we control things today?
Jenna Gillis 07:23
Yeah, for sure. So, what people might not realize that we actually have people sitting in a control room centralized control room that looks at our system 24/7 365. So, we've got people monitoring the system all the time. And they look at the grid state, and they help direct field activities. They look at triaging outages as they become aware of them. And right now, we've got visibility to our control room to all of our substations, so all of our, you know, high level devices, but only down to about 8% of the feeders and not actually all the way out to our customer level. So, what does that mean? That means that we still rely on customers calling us or reporting online when they experience an outage. And all of that information does make its way back into our control room operators. And it goes into a system we call the outage management system, which helps us track and identify where we might be seeing issues out on the grid. So, the operators then use that information to help make decisions in terms of controlling the grid where they need to open up closed devices where they need to send field crews to restore power. So, on top of that, most of these activities are done by field crews. So, the system operators are in direct contact with our crews out in the field and providing direction on where to go, what devices to you know, have them physically open or close in the field. And we've got about 10% of our system right now that has remote capabilities. So that means that the operators can choose to open or close those devices, basically at a click of a button back in the office sitting at a computer. So, most of what we do today really is human based and does take an expert control operator to be monitoring the systems and making the decisions.
Trevor Freeman 09:08
Yeah, so we've got this like really complex system. It's, you know, state of the art system, if you will, that requires, like you say experts to keep track of what's happening to identify problems and make decisions based on the information they're getting. I just want to pick apart a few things you said there. So, when we're talking about our substations, just for our listeners, those are, you know, spots in our grid where we take higher voltage and step it down via transformers to a lower voltage, and then send that out on wires. That's what we call our feeders to our end customers. We know what's happening at that substation level, we can see whether the power is flowing or not whether switches are open or not. But once it gets past that we lose some of that visibility. That's kind of what I'm hearing from you
Jenna Gillis 09:57
Yeah, exactly. And so that's why I'm saying like we still rely on those notifications from our customers to let us know where they're seeing the problems. And, you know, it comes into a system that, that we can look at in conjunction with that visibility that we have on the substations to help us understand what's going on.
Trevor Freeman 10:12
Right. So obviously, it was such a, you know, an ordered and complex system, we're constantly in proving and renewing and upgrading. That's not new. That's not something that we're just starting. But as I've kind of hinted at in the opening there, we do need to change how we do things. So, before we look into where we're going, how do we renew and upgrade today, what's our current process.
Jenna Gillis 10:36
So, we do have a robust asset management framework. So that's basically a program that tells us and we look at all of our asset information. And that's whether that's poles, wires, transformers, switches, breakers, basically anything we have out on the distribution system, and we look at and prioritize where we need to invest and where we need to renew, replace, install, upgrade, all of that kind of stuff. So basically, as we do that, right now, we go through, and we'll incorporate new technologies, like these remote-control switches, like these sensors to bring information back into the control room to help us continue to evolve, meet our customer or system needs. So, this, this process has worked really well in the past in terms of keeping pace with technology and the requirements of the grid and our customers. But right now, we're seeing that it's we're falling behind, it's too slow to parallel installation of these new technological devices, with these asset renewals or installation. So, I mean, if you think about it, you know, a pull out with wires on it can last over 50 years, we can't wait until we're replacing those 50 years from now to go in and add these new technological advancements. So, what that means is now we're looking at a hybrid approach. So of course, we're going to continue to parallel activities where it makes sense with these asset renewals and upgrades and replacements. But we also need to strategically start placing these devices in areas that we're going to gain benefit from, and I'm talking about benefit from a control room operator perspective, benefit from a safety or field crew perspective, but also where we can provide value to our customers in terms of, you know, expediting restoration efforts, or, you know, providing more flexibility into the system to allow more customer connections, whether that be, you know, new residential developments, or whether that's, you know, the next solar panel or battery or something like that.
Trevor Freeman 12:25
Yeah, waiting for anybody who's familiar with kind of technological adoption curves and the pace of technological change, you talk about 50 years is the life of some of this equipment, the difference between technology and let's say, 1930, and 1980, wasn't a huge jump when it comes to poles and wires and transformers. But today, the difference of 50 years is night and day that we're not talking at all about the same technology. So, we can't wait for that whole cycle to go through before we're getting some of the tech in today that we need today in order to upgrade the system. So that's helpful to understand what that looks like. So, let's look forward then. And when we talk about where we want to go with grid modernization, how we want to change that, talk us through what we're trying to accomplish.
Jenna Gillis 13:14
Yeah, so I think I'm going to paint a little bit of a picture here in terms of how I think about grid modernization, because that's really helped me contextualize the way that we need to do things differently. So, I think of grid modernization, that program in entirety as like a stacked or a layer pyramid. At the bottom, you have field devices. So, you have equipment that's remotely controlled, or providing data in the field. So, you know, we're talking about sensors, or meters or switches, things like that. That's your foundation. On top of that, you then need a way to get that information back-to-back to systems back to people. So, then you need a communication infrastructure. So, you need to be able to take that data and funnel it where it needs to go, which is the third layer data management, you need to store, organize, create access to that field data. And then finally, the fourth triangle right at the very top is your applications and analytics later. So now you've got the data coming from the field, you're bringing it back, and you're managing it. So now what are you going to do with that information. So, these are the applications and analytics. So really the tools that digest that data and ultimately help make decisions. So that is what I envisioned kind of as the grid modernization pyramid. And you need each one of those layers to unlock the value from the layer below it. So, you can't really have one without the other all the way up to the top. So, what we need to start doing is thinking about these layers in a programmatic fashion. What we've done historically is looked at the requirements on a project by project or program by program basis. So basically, you would unlock each one of those layers for that specific project or program requirements. What we need to start doing now is that grid modernization is going to be the foundation for everything we do. So basically, every project, every program is going to require some level of information, data management, analytics, communication. So, the way we're looking at that is this is now becoming a foundation to everything we do. So, we need to be programmatic, roll this out so that regardless of what we're doing in the future, we have this foundation to rely on. And we're not building it piece by piece as we work through, you know, project life cycles. So really, what's different when I talk about grid modernization assets, and I'm talking about meters, or sensors or remote-control devices, is the integrated nature. So, we talked about that pyramid, you can't use these devices without any one of those layers, whereas you think of a traditional asset like a pole, you can, you know, load it up at a truck, and somebody can go and put it in the ground. So, it's really the true convergence. Now we're seeing what we, you know, our information technology, our IT systems, our operational technology, or OT systems, and then operations and asset management. So, we really need to be looking at these things together, as one, making sure we're all aligned to unlock each one of these layers.
Trevor Freeman 16:15
Yeah, it really highlights the, I guess, cascading impacts of projects and decisions and bringing on new technology across the entire distribution, business and how we do things and how we serve our customers. One is impacting the other in ways that hasn't really, truly been the case before. So that's a great way of painting it. Thanks, Jenna. Let's talk about kind of the why behind this, what are the benefits that we're going to see by taking this approach by taking this sort of accelerated upgraded process that we're doing? What are we going to gain from this?
Jenna Gillis 16:54
So, our overall grid modernization strategy is guided by five key objectives. So, I'll go through each one of those and give you kind of a high-level blurb on what it is that we're trying to achieve with grid modernization. So, the first one is enhancing reliability. So, the more monitoring devices you have in the field to understand the state of the grid, the more remote capabilities you have in order to operate. And you know, isolate and restore, the better reliability has the ultimate goal is moving towards an automated process, where you have all of the foundation of the equipment, the communication channels and the audit, the analytics to make decisions, you can get outages restored much more quickly. The next one is what we call flexibility. So adaptive grid flexibility. So, we want to make sure that the grid is dynamic to all of these changing energy demands that we're seeing come online, so things like heat pumps, or electric vehicles, or solar generation or battery, we want to provide more options for the connections and be able to have the grid respond dynamically to these changing conditions. Next one we have is fortified resilience and robust security. So, resilience is really about the ability to do to withstand disruptions. And I'm talking about that from, you know, a physical asset perspective, but maybe also a technology perspective, as well, we want to make sure that we have a good diversity, to be able to recover from disruptions. So, we know there will always be disruptions, as we've seen, kind of with the weather and the little last little while. And then as we get more and more connected, we need to make sure we're safeguarding assets from cyber threats, core to everything we do, we want to make sure that we're thinking about the customer. And so, we're looking towards strengthening customer engagement and empowerment. So, we've talked about, you know, getting more data back from the field and being able to unlock new ways of doing things, new tools, and providing some of this information back to the customers to help them be better informed about their energy uses, and their, low profile and what they want to do with their equipment. And then finally, sustainable decarbonization of renewable energy integration. So, we really want to look at reducing our carbon footprint by optimizing our planning and operations processes. So, we talked about it a little bit about automation, you know, that will reduce our need to roll trucks for crews to physically go out in the field and operate devices. And basically, everything above we talked about was, you know, being able to incorporate renewable energy sources. We want to make sure that we have the ability to bring these resources online and leverage them.
Trevor Freeman 19:34
Yeah, I mean, it really kind of, again, not to kind of reiterate the same things we're talking about, but it it's an all-encompassing type of project like everything we're trying to do everything we talk about on this show, when it comes to the energy transition, whether that's having a more robust, sustainable, smart grid on the utility side of things, to enabling the kinds of things our customers want to do in terms of adding in more DER's, more self-generation and storage, this project is kind of the foundation work. And that's going to support all of those efforts. And we're really only going to get so far without doing this kind of work, which stresses the importance of it.
Jenna Gillis 20:19
Yeah, it really does unlock so much more by having this level of information and visibility into our system that we want to achieve.
Trevor Freeman 20:27
Yeah, that's great. Okay, so let's kind of dive in here you have this overall strategy that you and your team have outlined, which you're calling our grid modernization roadmap. Walk us through the main components of this and kind of the timelines that you've laid out? Is this a six months project? I say that kind of laughing, knowing is not a six-month project? How long is this going to take? And what are the major components of this.
Jenna Gillis 20:53
So hopefully, I've done some justification in terms of, you know, mapping out how complex this actually is to deploy. And so, our grid modernization roadmap is set out, basically a set of initiatives over the next 10 plus years. So, we've kind of, you know, got a good handle on the objectives we want to unlock over the next 10 years. And so, we've laid out, what do we need to do to unlock those, and what's the timing of that. So, we also need to understand that this is going to be dynamic and constantly evolving with, you know, technology or market drivers. So you know, this roadmap is only as good as it is today until you know, something changes tomorrow. And we recognize that this is going to have to be dynamic and evolving. So due to the complexity of it, we decided to basically bucket the program into six different component layers so that we can really get a sense of how one feeds into the next as I kind of talked a little bit about the pyramid before. So, the first one is physical infrastructure. Number two is sensing and measurement. The third is communication. Fourth is data management and analytics. Number five is control and optimization. And then finally, the last number six is business and regulatory. And so all of our initiatives fit underneath one of those six components.
Trevor Freeman 22:12
Okay, so let's dive in and pull them apart that I'd love to kind of talk more about each of those. And just for our listeners, we're going to keep this fairly high level, because we don't have time to get into super detail on all six. But the plan is actually to take future episodes and maybe pull apart some of these in more detail. So if you're super interested in what we're talking about today, don't worry, we'll dive into more detail. So, let's start at the top with physical infrastructure. What does that entail?
Jenna Gillis 22:40
So the physical infrastructure component really targets the challenges and opportunities posed by electric vehicles electrification, climate vulnerability on the grid itself. So, we talked a little bit about the fact that we need to start adapting, or continue to adapt our asset management practices to address these factors. So you know, what does that mean that that's things like I talked about before about increasing the rate that we add new technology or remote switches and sensors and things like that into the system. And I talked before about resiliency and flexibility. And a corporate part of this is, you know, incorporating an increased level of climate risk consideration into our, you know, acid assessments and our plan for renewal or replacement of those devices.
Trevor Freeman 23:28
Yeah, so this part of the strategy is really about, you know, the actual devices in the field that are going to be installed the new technology that we want to get out into the field on our grid. Let's pick apart that last piece a little bit, the climate vulnerability, how are we also trying to, you know, for lack of a better word, harden our grid, or make it a little more resilient to some of the weather events we're seeing?
Jenna Gillis 23:52
Yeah, so I think everybody's probably well aware that it's not about, you know, if we're going to see, you know, another large weather round, it's about, it's about when. We've always incorporated those types of things into our asset planning. But now, the frequency and severity of these things is becoming higher and higher. So, what we started looking at is, you know, reliability has always been a priority. But now we're shifting gears a little bit to resilience. So, I talked about that before. And that's more about withstanding and recovering quickly from the events, like I said, we know they're going to happen. So how are we going to make sure that we can recover as quickly as possible. So, with looking at that, we're looking at things like reviewing our design elements, like strengthening the poles that we install or doing strategic undergrounding and sections of overhead lines that we know have a high exposure, and like subsequent consequence of failure. So, we are building all of these strategies now as well into that asset management in the deployment of what we're putting out into the field.
Trevor Freeman 24:50
Great. And again, just for our listeners, you know, I want to talk more about what we're doing and what can be done on that climate resiliency piece. So there, you know, keep your eyes open for further episode on that down the road. Okay, so the next piece you talked about is sensing and measurement at a high level, talk us through what that what that means and how that contributes to overall grid effectiveness.
Jenna Gillis 25:13
Yeah, so sensing and measurement is more than just installing the physical devices that we kind of talked about in the previous component. And its devices like sensors to detect faults and report back and where there might be disturbances or outages on the system. And it's more than just meters on customer homes, it's about integrating that data back into our grid management systems. So, you know, our ultimate goal is to have real time access to all of the data from our customer meters, you know, that's over 350,000 meters. But to achieve this, we need to have a robust strategy to transfer that information store that information, at the right frequency, meaning in terms of, you know, how often do we get the information from these devices? And how often do we receive that information back in the office for all of the different use cases, and there’s, you know, there's hundreds of use cases for that information. So, this does represent a significant shift in the way that we're using our meters right now. Right now, when I talk about our customer meters, we take a reading from those once every 24 hours, with hourly level of granular data. So, it's basically once every 24 hours, we get 24 points of data. You know, and we're talking about what we want to do with grid modernization, we're looking at, you know, reading those meters, you know, once a minute with more information. So you can see there is a huge shift in the way that we've got kind of the infrastructure set up around those things.
Trevor Freeman 26:43
When you talk about those numbers, so 24 data points every or every day, changing to potentially reading every minute. Remember, we're multiplying that by 350,000. So that's a huge amount of data. And, you know, Jenna and I are working for hydro Ottawa here, one of the sorts of medium size utilities in the province of Ontario, we've got other utilities in the sector that have millions of customers. So, the importance of data and how we handle that, and we'll talk a little bit more about that in a minute is certainly really high on the priority list. You know, some of what you mentioned there sounds a lot like what we call advanced metering infrastructure 2.0 or AMI 2.0. So, for that kind of in the industry that know what that is, that's maybe the next generation of meters, we might be talking about, how does that differ from the existing smart meters that exist all across Ontario? And that doesn't mean they exist everywhere in North America, but at least in Ontario, we've got kind of what we call AMI 1.0. What does AMI 2.0 look like? And how does that change things?
Jenna Gillis 27:50
Yeah, so there's kind of one key critical factor, AMI 1.0 was rolled out with, you know, one main purpose, that's billing. And so, our meters are set and our communication infrastructure is set up to again, report back on a frequency that makes sense for monthly billing. So, like I said, in other words, that's a once a day reading. And so that data is stored and available the next day, so not, not what we would call real time. So, this information is incredibly valuable. And we do use it for planning and supporting operational processes. But it doesn't allow us to respond real time to the conditions on the system, right down to that customer level. So, AMI 2.0, which is basically fate. You know, the next step from that first level of having, you know, meters that we can read remotely from the office is more just about than, like I mentioned before about installing sensors, it's not just changing those meters, we talked about the data requirement. And so, it's also a substantial upgrade to our communication infrastructure to get that higher volume of data back from the field. And what are we going to use that information for? Like, why is it important to have it real time as opposed to you know, the next day, it's because these meters will be able to give us things like a power off notification. So, we talked before about the fact that we do still rely right now on our customers calling in to let us know that they are out of power in the future with AMI 2.0. The intention will be that these meters will report right back into that outage management system. And we will know as soon as that meter sends a signal, say, Oh, I've lost power. The second piece of that is we'd want to know when your power comes back on. So, we're going through we're doing our restoration efforts, we want to make sure that we're picking everybody up. So we'd also be able to get a signal coming back on and say like yep, I just turned back on. So having this visibility right down to the customer level gives us so much more flexibility in terms of how we can respond to the system in real time. The other one it also opens a whole bunch of other future use cases such as you know, we talked about unlocking benefits for our customers as well but real time data but their energy uses and you know, providing additional tools or software to help them look at their consumption and overall save money on their bill. So, I'm then that's a future step. We're not there today, but the work is on the way to achieve that. And that, you know, those are some of our guiding principles around what we're doing for grid modernization. Yeah, really highlights how powerful it can be to know what's happening in real time at every, you know, end use of our entire grid, every customer knowing exactly where the issues are exactly when they get resolved or don't get results. So that's pretty powerful information. So, as we've kind of talked about, there's a natural tie over from having that sensing and metering equipment out in the field, gathering that data, and then getting that data back to our system office where we can use it. And that's where communication comes in. So, tell us about the critical role that our communication technology will play. So today, hydro has a communication network that we've spent our entire service to territory, and it uses a bunch of different technologies or different channels like cellular networks, radio, fiber phone lines, so we've got a diverse communication network that sees across our service territory. So again, kind of parallel in the way that we've been deploying some of these smart technologies. This strategy is very effective and accommodating the sensing and measurement control devices that we've been doing today. But again, we are talking about an increase in data we're talking about an increase of physical devices means that we need faster higher capacity methods to get that data from the field back into our systems. So again, this is all part of the strategy that we're focused on is making sure that we have this backbone communication infrastructure ready to connect these devices into. We don't have all the answers on that yet. But we know roughly where we need to get to. And again, it's part of this roadmap to make sure that we achieve those objectives.
Trevor Freeman 31:47
So, when we talk about communication and sending data over communication networks, increasingly, we all know, the challenges with cybersecurity. And people may be wondering, how are we going to protect all this data that's now flowing, that's giving real time information about you know, power use on our grid? How does cybersecurity fit in within this plan?
Jenna Gillis 32:08
So, we do have a robust cybersecurity standard that we follow, and a dedicated team who looks after these things for us. So, as we know, as the grid becomes more and more connected, cybersecurity becomes an even more crucial part of this. And it's a critical factor. And we you know, we mentioned it as one of the core objectives of the program is to, you know, maintain our security. So if you think about it in the past, when we went and you know, just installed a device that, you know, somebody could go in and control from a bucket truck, you didn't have to incorporate cybersecurity standards, you didn't have to, you know, have a device, go through the multiple levels of checks and validation that we have to do things today. So, it is another shift in the way that we operate, right is that and again, we need to keep pace on the technology standpoint of things, not just the physical device.
Trevor Freeman 32:58
Totally. Okay. So, there's definitely a bit of a flow here, because we talked about the data in the field, we talked about communication. Now we've got that data coming into hydronic, into our system office, we kind of move into that next piece, you talked about data management and analytics. How does all this data help us transform our grid? What do we do with this data once we get it?
Jenna Gillis 33:22
Yeah, so raw data coming from the field isn't overly valuable, what you need to do is you need to have an established framework for that information to allow the users to access that in real time. And so, when I'm talking users right now, you know I'm talking about it could be a number of different meanings. But today, we're really talking about our hydro Ottawa control room operators, I'm talking about, you know, our planning teams, our operations teams, and our maintenance systems information. So, you need to make sure that you have a framework to access that information in meaningful formats. So, you know, eventually, once we get a sense of what this information is, and we have a robust strategy around it, we could be providing that information to customers for their energy management systems and use cases like we talked about before. So, the other piece is as we collect more and more information on the condition and use of our assets, we can refine and enhance our decision-making planning operations, asset management becomes more and more formed. So, each one of these pieces of data is critical, but you need to make sure that you have a strong framework around it. So, you are gleaning the value from that information.
Trevor Freeman 34:24
Yeah, I mean, you're kind of talking about analytics here. And, you know, analytics is essentially combing through that vast amount of raw data and pulling out insights to make smart evidence-based decisions. I know I'm asking you to kind of look in a crystal ball here, but what kinds of insights are you expecting to get once we have access to all this data?
Jenna Gillis 34:45
Yeah, so really, the expectation is, the more information we have about how the grid operates and performs under a variety of different conditions. We'll be better able to plan and optimize that configuration when I talked before about you know that grid resiliency, so What is the best configuration of our of our network? Where do we have problems downstream that we maybe didn't see before. But now we see. So, we can start setting things up differently. It will help us enhance our ability to appropriately size and prioritize our investments and make better use of the existing assets that we have. So, in light of all these uncertainties we got about electric vehicles electrification and climate risks. The more information we have at our fingertips, the quicker we're going to be able to respond and adjust our strategies to keep up with those market drivers.
Trevor Freeman 35:34
Yeah, you. So, asset utilization is a really fascinating piece. And again, you know, this isn't the episode to dive into that. But just quickly, for our listeners, you know, you may be familiar that utility companies have to design to peak load. So, we need to be able to provide the highest amount of power that people need, whether it's a hot, sunny summer afternoon, and everyone's got their air conditioning on. But while we're not using that peak load, assets are sitting underutilized, we're not using the capacity we need. And the more of that capacity we can use, the better. And by putting in some of this technology. By gaining those insights, if we can do appropriate, switching or better planning to utilize our assets better, everybody wins, our grid is more effective, it's more economical. And I think we're all in better shape. So great to see where we're going with that. The next component you talked about is control and optimization. So, we talked about how we control the grid today and how it's kind of a manual process. We have, you know, really smart folks sitting in our system office who are making important decisions. How does that control evolve with this strategy?
Jenna Gillis 36:48
Yeah, so this layer, this control, and optimization is really about using all of that data to make informed decisions. So one, we're actually undergoing one big transformation, transformative project right now. And you referenced it earlier, it's our advanced distribution management system, or ADMS. So what this is, is it's really a complete modernization of the software tools used by our control room operators. So the individuals sitting at the desk watching the state of the grid 24/7 365. So to give you a sense of what they're using today to see that picture is the operators have to interact with at least five separate systems right now that are not integrated to gain all that full picture. So the intent of this project, and the main driver is to paint one pane of glass for the operators, it's amalgamating those five separate systems into one view, to give them better insights into the status system. So we're going to be calcinating, these five systems, but also then incorporating more of this field data that we've talked about collecting as well. So, some of the things that we kind of lock with the advanced distribution management system that we aren't capable of doing today is working towards implementing a fault location, isolation and service restoration scheme. So, if you're in the industry, that's well known as FLISAR. So what this is
Trevor Freeman 38:06
a fantastic name, by the way.
Jenna Gillis 38:08
Yeah, what this is really about is two way communication to and from these field devices and sensors to get a sense of where we might be seeing issues on the distribution system. So where we have faults, or where we have outages occurring, this system will then it's an analytic platform that takes all the information back and it can propose to the operators switching to restore as many customers as we can and isolate that faulted section with line. This future step of that is once we get comfortable, and we know the system and the analytics are working effectively is to allow the system to do it automatically. So instead of proposing switching to an operator who can make the decision and then perform the switching or roll a field crew, eventually we'd be able to do this automatically. So once the system is configured, and we've got all those remotely operable devices in the field, we would allow the system to make automatic decisions and restore and isolate the faulted sections
Trevor Freeman 39:03
So I mean, you're talking about analyzing data and making decisions automatically. It's kind of sounds like AI a little bit, which, of course, is a pretty, you know, buzzword these days in a lot of different sectors. Does, does AI come into play here in terms of making decisions and controlling things on the grid?
Jenna Gillis 39:22
Yeah, so I mean, we have a number of use cases that we're looking at right now with AI. And obviously, the more data we get, the more opportunities we have to leverage technology and AI. So some of the things we're looking at right now is things like predicting and forecasting demand levels or load levels that are on the distribution grid based on you know, a number of inputs, so like the grid status, what's the weather going to be? What did you know? What was the historical loading and things like that? And when you have multiple factors like that, that feed into, you know, what is your customers load going to be? You need something like AI to be able to digest all of that information and come up with recommendations another one This is just analyzing multiple sensors and control boards to help us predict failures. So the more information we're getting back on the assets, we can use AI to help us explore build models to help us identify exceptions in those large amounts of data. And in order to be able to flag potential failures, and allow us to intervene and course correct before, you know, they potentially cause an outage or something like that.
Trevor Freeman 40:23
Yeah, so that would be and correct me if I'm, if I'm wrong here and interpreting this wrong. That's like, taking a bunch of data points on our existing equipment is running, maybe you know that the temperature that we're seeing, or the loading on that equipment and how that relates to its normal operating load, and be able to say, we think based on the operating conditions, this piece of equipment is likely to fail faster than otherwise it would, is that kind of what you're talking about? Yeah,
Jenna Gillis 40:49
Yeah, exactly. Or even in real time, this piece of equipment is going to overload. And so you need to take intervention and move load around door, something like that as well. Yeah, Yeah, exactly.
Trevor Freeman 40:58
Yeah. And all of that data. I mean, that's all things that we know how to do. But no human can possibly do that in real time with the amount of data coming in. And so that's where some of this advanced technology and AI, artificial intelligence really comes into play to help us pull that out of the massive sea of data that we're going to be getting. Okay. Okay, so the last component, you mentioned it, you know, on the surface, it might seem like a bit of an outlier business and regulatory, but I think it really ties it all together. And it's, again, one of those foundational pieces. So, you know, that the electricity sector is highly regulated, as our listeners probably know, it's extremely complex to navigate. It has been accused, in the past of, you know, not being very conducive to innovation and change. What are some of the priority areas that you've identified, whether that's, you know, dialogue with our regulator, the Ontario Energy Board, or just, you know, regulations and policies, internal or external to our organization that that you think, need to come into play to make this modernization happen?
Jenna Gillis 42:06
Yeah, the whole objective of kind of the business and regulatory stream through good modernization is about building a holistic approach to build operational structures and processes to be able to address and respond to these dynamic market drivers. So, one of our big priorities right now is to raise awareness of this of this approach. And the fact that we're broadening our investment categories beyond what you know, I'd consider to be those traditional asset condition or reliability or end of life types of drivers to know, include and layer into it these system observability, these control points and this resiliency, which is a shift in terms of you know, how we we've justified or how a regulator has looked at the way that we do business in the past. But we also make sure we need to look internally. So, it's not just about looking externally and making sure that we're aligned with our regulator, but it's about looking at our internal business process to make sure that we're aligned to deliver the value that we've set out for the grid modernization objectives. So, we need to make sure that we have mechanisms to be able to measure our success, and feed that back into continuous improvement I talked about the roadmap is, is needing to be a dynamic, so we need to make sure that we're monitoring our progress towards the delivering of those chapters, and have ability to stop and pivot where we need to when we need to
Trevor Freeman 43:24
this kind of opened the door for new business models or new way of doing things? And are there like specific pilots that we're considering or specific initiatives?
Jenna Gillis 43:35
Yeah, there's, there's a lot going on in the electricity sector right now, one of the big kinds of hot topics right now is that there's indications that local distribution companies may need to in the future operate in a similar capacity to the way the Independent Electricity System Operator behaves. So, the ISO they control and dispatch the bulk systems. So, they look at they do forecasting on you know, the Ontario energy needs, and they throttle on and off generation and those types of things, the thought is, this is going to be needed at the local level. So, they look at you know, hydro, it was service territory level, we may need to look at dispatching generation and doing dynamic load management and things like that. And this is this is a holistic change to the way that we operate right now. And so, we need to be able to future proof ourselves to move down that path if that's where things go and dispatching energies resources. I said it kind of as you know, it's just it's one thing, but it's really, it's we talked about a little bit of a comprehensive analysis system to take in all of those inputs and understand forecasting and where things are going to be including an economic factor and all the different customer types, including, you know, the widespread adoption of electric vehicles or battery storage, so it can get to be quite a complex system.
Trevor Freeman 44:59
Yeah. it kind of sounds here, like you're talking about the distribution system operator model or DSO. And, and again, you know, like I've said a couple of times, I think there's a future conversation or future episode about that. But it's like you say, having the distributors, the local distribution companies, able to make decisions on how energy is used within our grid, and then that feeds up into how I saw was running the kind of broader provincial grid. So, I'll put a pin in that one. And we'll come back to that on a on a future episode.
Jenna Gillis 45:31
And, yeah, and so something that's important for us to understand too, is if we do go down the road of a DSO, we need to know where and what could impact our operations or where we could have those triggers or throttles on the distribution system. So right now, we're undertaking a pilot program as well, looking at EV charging, and we've called it EV everywhere. And I'm sure everybody's well aware that EVs are, you know, could be a huge dynamic load that show up on our system anywhere at any time whenever, whenever somebody wants to plug in their vehicle. And there's also talked about using EV batteries as an energy source to feed back into the system to help grid capacity constraints. While that still might be a long way off, there are still solutions that we want to manage to leverage the Chargers. And we've looked at, you know, instead of having everybody come in and come home from and you know, after work, plug in their EV and start charging at 5pm. And causing, you know, a new peak in our demand, looking to be able to stagger that charging and whether that's staggered at local community level, whether that's needing to stagger at, we talked about a substation level or whether we need to stagger that at a whole hydro Ottawa service, territory capacity. So, EV everywhere is really looking at the use of artificial intelligence to help us make those predictions about where and when and how long EV charging needs are required and being able to manage those devices. So that it reduces the impact on our distribution network. And we talked about increase our asset utilization. And we're hoping to be able to push that beyond just the pilot stage that we're in today.
Trevor Freeman 47:05
Yeah, and really, that's, you know, for, for the end user, for our customers, that's going to help us remove barriers to you getting that EV and being able to charge at home or where you live or where you work. So that we're not having to modify the grid drastically in order to allow that, we want to make that process as easy as possible. And this is testing out a strategy to do that. So, Jenna, that's super fantastic to hear about this roadmap that you have. And I mean, look, the listeners out there who know me know that I'm pretty optimistic, and I'm pretty excited about this stuff. But I think it's important to highlight some of the risks. So, it's a great roadmap, it's a great plan, what could trip us up what could get in the way of us being able to implement the strategy and rolling it out as you envisioned it?
Jenna Gillis 47:56
I think the first one is that this is, this is large, this is transformative. This touches multiple business areas and, and is, is driven by multiple outside influences. So, we need to make sure that we've got holistic change management strategies, we need to look at the pace of change that we're implementing, and not necessarily on the distribution grid, but also on our systems, our process our people. So, we need time to make sure that when we introduce a large change that we have some settle in, we have some time to adjust and correct and, you know, keep that dynamic continuous improvement process, as we move from one, it's going to be moved from one change to the next set at pretty rapid pace over the next few years. And with all that change, we need to have the right people, we need the right people, we need the right skill set. And some of these skills are things that we haven't done before. So, these are new responsibilities, new skill sets to the organization, and I'm going to put a little plug in here is that we're hiring right now. So, take a look at our careers page. And if I've, if I've painted an exciting picture, and you want to be a part of this, take a look. We're hiring some of those skill sets today. And this stuff is going to span multiple years, right? So, I feel like in the past, we kind of had you know, like, oh, well, that's a five year program. And then and then you're done no like this is this is going to be a continuous evolution. And these can span multi years. And I talked about it before, we need to be able to adapt and pivot to meet the requirements of technology and our customers. And we need to expect that and so we need to build the that ability to stay dynamic through these multiyear programs. To make sure that, you know, we maybe we need to change what our grid modernization objectives are halfway through, and that's okay, we can do that.
Trevor Freeman 49:36
Yeah, I think if there's one kind of common theme that comes up in these conversations that I get to have as part of, as part of the show is this is big change that we're talking about here. This is sort of fundamental change within not just one organization within an entire sector and we're all trying to figure out how we do it, we've all got different ideas, and we're working together. And I think your point about, we need the right people to do that we need people that are really passionate about this and really smart, and see the opportunity to create that change and realize, hey, you know, the utility is not a bad spot to do that it's kind of at the epicenter of a lot of what we're doing here when it comes to energy. So great thoughts. So, I mean, that's kind of the end of the grid modernization question. So I don't know if now we get into the easier part of the conversation or the harder part. By we,
Jenna Gillis 50:35
you're talking, you're talking to an engineer. So, when we talk personal, it's harder than the techniques of the technology.
Trevor Freeman 50:42
Awesome. Yeah, I can, I can definitely relate. So we always end our show with the same questions to our guests. And it just kind of helps us learn a little bit more about you. So as long as you're okay with it, we're going to dive right in.
Jenna Gillis 50:56
Yeah, let's do it.
Trevor Freeman 50:58
So what's a book that you've read that you think everybody should read?
Jenna Gillis 51:01
So, I mean, I think I kind of already touched on it. And the fact that these were the more uncomfortable questions for me. One book that I read that I really enjoyed is as quiet the power of introverts in a world that can't stop talking by Susan Cain. She has a TED talk, too. So, if you want to kind of get a short snippet of what she's talking about, but really, it's about dynamics of how our world emphasizes extraversion, and basically everything that we set up and everything we do, and so we need to make sure that we're allowing space for our introverts.
Trevor Freeman 51:31
Great, I like that. What about a movie or a show?
Jenna Gillis 51:35
So, I'm not a big movie person. But I've got a TV show. It's pretty niche. It's called the Curse of Oak Island, I'm sure probably not very many people know what I'm talking about. But I followed the story from the beginning. So, the show started airing a long time ago. It's basically about a 200-year-old treasure hunting mystery in Nova Scotia, touches on archaeology and some potential connections right back to the Knights Templar. So, I've become pretty invested in it. It's one show
Trevor Freeman 52:04
is your next vacation to Halifax to go and check out the Oak Island and find this treasure?
Jenna Gillis 52:09
You know, I think it would be pretty cool maybe once like to go and see what they're doing and like the size and scale of what they're doing, but I wouldn't necessarily dedicate a whole trip to it.
Trevor Freeman 52:21
Good to know well on that note, what if somebody offered you a free round-trip flight anywhere in the world? Where would you go?
Jenna Gillis 52:29
Yeah, so not Nova Scotia. I'd love to be able to be out and see the northern lights. So somewhere like Iceland or Greenland, I think, seeing something totally different than what I'm used to here in here in Ottawa.
Trevor Freeman 52:44
very cool. Who is someone that you admire?
Jenna Gillis 52:47
So I feel like this is going to be really cliche given that Taylor Swift has recently released another album. But Taylor Swift, I think she's incredibly powerful and positive female influence and think she's a great role model. She's got strong big business strategy and authenticity. So, I think she's, she's a great role model for girls to be looking up to.
Trevor Freeman 53:12
Yeah, I'm, I'm currently I'm not ashamed to admit I'm currently going through her eras tour with my kids right now. We're watching it and kind of little bits and pieces here. And while we're watching, and I'm texting my nieces, because they're big. They're big Swifties. So that's a great example. And finally, and you're a great person to, to answer this question being kind of right out in the weeds of the energy change. What is something about the energy sector or its future that you're really excited about?
Jenna Gillis 53:42
It's really about the pace of change. So I, you know, we talked about like, I've been with hydro water for about 16 years now. And I feel like we've always been saying it's coming. It's coming. It's right on the horizon, right. So it's here, we're seeing it, we've always been kind of forecasting and wondering when it was going to hit and it's here. So I love that we need to be innovative. I love that we need to rethink the way that we're doing things. And I'm super excited to start breaking down silos and building these cohesive strategies and working together to problem solve, because it's more important now than ever to, to build that integration with, you know, everybody on the team. So that's what I'm super excited about.
Trevor Freeman 54:18
Yeah, I can definitely relate to that. That's, that's what keeps me coming into work every day to I really like them. Jenna, this has been a really great conversation. Thanks for sharing your insights with us on what hydro Ottawa is doing when it comes to grid modernization and just kind of sharing your experience and your expertise on how we're changing and getting ready for the future. I really appreciate it.
Jenna Gillis 54:39
Well, thanks, Trevor. Hopefully I did. I did some justice to what we're doing. And hopefully I've piqued some interest in diving deeper into some of these very specific initiatives that we've got underway.
Trevor Freeman 54:51
Absolutely. And don't be surprised if I reach back out to you to come and dive deeper on some of those as well. So we'll have you back on another time.
Jenna Gillis 54:58
Perfect. Thanks a lot, Trevor. Appreciate it.
Trevor Freeman 55:01
Thanks. Take care. Thanks for tuning in to another episode of The think energy podcast. Don't forget to subscribe wherever you listen to podcasts and it would be great if you could leave us a review and really helps us spread the word. As always, we would love to hear from you. Whether it's feedback, comments, or an idea for a show or our guests. You can always reach us at think energy at hydroottawa.com
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Ontario's electricity sector is evolving, as the province navigates the transition to cleaner energy amidst rising demand. In thinkenergy episode 135, we explore the grid's structure and key players, highlighting the crucial role of distributors (Local Distribution Companies or LDCs) in facilitating this transition. Guest Teresa Sarkesian, President and CEO of the Electricity Distributors Association (EDA), sheds light on LDCs' frontline efforts and pivotal contributions shaping the energy landscape.
Related links
Teresa Sarkesian on LinkedIn: https://www.linkedin.com/in/teresa-sarkesian-53898613/
Electricity Distributors Association: https://www.eda-on.ca/
Green Button information: https://www.oeb.ca/consumer-information-and-protection/green-button
Electrification and energy transition panel report: https://www.ontario.ca/document/ontarios-clean-energy-opportunity-report-electrification-and-energy-transition-panel
Ontario Electricity Support Program: https://ontarioelectricitysupport.ca/
Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
Hydro Ottawa: https://hydroottawa.com/en
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...
Transcript:
Trevor Freeman 0:07
Hi, welcome to think energy, a podcast that dives into the fast-changing world of energy through conversations with industry leaders, innovators and people on the frontlines of the energy transition. Join me Trevor Freeman, as I explore the traditional, unconventional and even up and coming facets of the energy industry. If you've got thoughts, feedback or ideas for topics that we should cover, we'd love to hear from you. Please reach out to us, at think energy at hydro ottawa.com Hi, everyone, welcome back. Now it's no secret that Ontario's electricity sector is transforming rapidly as it moves to both decarbonize the grid itself, you know, we have a very clean grid in Ontario, but it's not totally carbon free. And to support the growing demand for electricity as our customers across the province, take steps to electrify and change how they use energy. The show is all about exploring those changes, among other things, and today is no different. But before we dive into our conversation today, I think it would be helpful for me to spend just a few quick minutes on some basics about how our electricity grid is structured in Ontario, and who some of the key players are. Now I know some of our listeners will know this already, but it can be hard to keep track of all those key players. And Ontario's structure is a little different than some of the neighboring jurisdictions no two jurisdictions are exactly alike. So, a refresher is never a bad thing. Now the most basic description is that electricity is largely generated at central generation facilities. So, think nuclear power plants are your electric generating stations, some gas fired generating stations and large-scale wind and solar installations. We call these entities generators simple as that. That electricity is then transmitted across the province in an interconnected grid of high voltage transmission lines, which also connect to other jurisdictions such as neighboring provinces and states, and Ontario, Hydro One runs the transmission network. Now you've probably seen this transmission network. These would be the large metal towers that you see out in the middle of a field when you're driving along the highway or in rural areas that have electricity wires strung way up high in the air. The last stage before it gets to the end user is called distribution. So, this is where electricity is taken from those high voltage lines stepped down to a usable voltage for residential and commercial customers via transformers and substations, and then distributed over a network of overhead and underground wires, then these would be the wires that you would see at the top of those wooden or composite poles that are along the side of the road in your neighborhood. The entities that run this distribution part are called distributors, again, simple as that. So, there's a few other key players that are worth mentioning here. Energy Policy is primarily the jurisdiction of the provincial government, who sets the general direction and associated rules and regulations accordingly. The Ontario Energy Board or OEB is the regulatory body who governs what all those other players do and enacts the government mandate. And finally, at least for today's purposes, we have the system operator. It's called The Independent Electricity System Operator in Ontario, or IESO, who runs the system. So, if you're in Windsor, Ontario, or Ottawa, or North Bay, and you want to turn on your air conditioner, or plug your EV in to charge, the IESO is responsible for making sure there's enough power on the grid to handle that load. So, I hope everyone is still with me and feel free to pause and do some jumping jacks if that was a lot to take in. Our conversation today is going to be focused on the role of the distributor. So, for full disclosure, as you know, I work for hydro Ottawa who is one of those distributors, we serve most electricity customers in the City of Ottawa, and the neighboring village of Casselman and in Ontario, you will often hear distributors referred to as local distribution companies or LDCs. So, forgive me if I slip into that acronym throughout the conversation today, that's really just the sort of common name that we refer to those distributors as. But I'll try to mix it up and make sure that, that I'm explaining that acronym throughout as well. So, the distributor is really the front line, the customer facing entity of the entire electricity system. If you are an electricity customer, and you think about the electricity system, you are probably thinking about your distributor. Chances are you get your bill from a distributor, even though for most customers, most of what you pay on that bill doesn't actually go to the LDC. Some of it stays with your local distribution company, but most of it goes to the transmitter to the generator, to the IESO etc. When the power goes out, it's probably your LDC that you call and it's your LDC that will give you a restoration time. Sometimes outages are caused by issues up the line, so to speak in the transmission portion of the grid. But often the issue is a localized one. And it's your LDC that is identifying the problem and fixing it, whether that means rolling a truck to string new cable, or performing switching to work around the problem. And finally, it's your LDC that is really on the frontlines of the energy transition. While all parts of the grid must then have started to change, the LDCs are really working hand in hand with our customers to identify where and how fast and new demand is needed to bridge that gap between customers and policymakers to enable more and more renewable generation. And also to determine what new technologies or programs we need to pilot and scale up. And it's really the LDCs that are driving change in the way that electricity is managed at the individual customer level moving forward. So, to help us make some sense of this, I'm happy to have Teresa Sarkesian on the show today. Teresa is the president and CEO of the electricity Distributors Association, which is a role that she's held since 2016. This is actually Teresa second time on the show the first being back in December 2021. So we're happy to have Teresa back, Teresa, welcome back to the show.
Teresa Sarkesian 6:23
Thanks so much, Trevor. I'm really delighted to be back.
Trevor Freeman 6:27
Yeah, we're glad to have you. So, like I said, you were back on our show in 2021. I don't know if it's because of how COVID has changed our lives or if this is just the way things go. But sometimes, you know, weeks seem like years. So, 2021 is a long time ago. Let's start by refreshing our listeners on the role and mandate of the electricity Distributors Association.
Teresa Sarkesian 6:49
Sure, thing so the electricity Distributors Association, or the EDA our little acronym represents Ontario's public and private electric utilities that distribute electricity to 5.4 million homes, businesses and institutional customers across the province. And I should note that those 5.4 million customers really refers to build accounts so you have families that are behind a build account. So effectively the millions and millions of Ontarians and businesses that operate and live here are customers of our utilities. And as you know our members are on the front lines of power, and have developed a strong trust with their customers by providing safe, reliable and affordable service for over 100 years. The EDA itself provides analysis and networking and advocacy for our members to ensure that the energy policy direction and framework in Ontario is fair and balanced, supporting the financial viability of utilities to deliver service and ensuring affordability for customers. And long term, we are looking to ensure that our local distribution company members can become the premier energy solution providers to their customers, and that they're able to provide the value-added services that customers are already expecting from them but are going to grow with the energy transformation and electrification in the future.
Trevor Freeman 8:09
Yeah, it's kind of like I said, when people think about the electricity sector, they're probably thinking about their distributor. And the EDA is kind of that common voice for those distribution companies. So, you first joined the EDA back in 2009, and have been the president and CEO since 2016. So, we'll look ahead and talk about the future in a minute. But before we do that, tell us about how things have changed so far during your tenure. How are things different from 2009 When you first joined the organization?
Teresa Sarkesian 8:40
Yeah, and you know, this is almost like perfect timing, Trevor, because I've been at the association now for 15 years, I'm just marking my 15-year anniversary. So, feels really apropos to kind of reflect and look back. So, I want to break down my answer into two parts. So, I'm going to talk to you about some, I guess, just my own personal observations about the electricity system at large. And then I'm going to talk more about the changes in distribution. But some of the changes that I thought were really quite significant and profound, sort of when I joined the industry in 2009, I joined at a time when there was the Green Energy Act, and the province was looking to connect all kinds of renewable energy generation to the electricity grid. So that was fairly significant. Another thing that was happening with the province is that they closed down coal fired generation. That was pretty massive. In fact, I think, at the time, it was the largest kind of carbon reduction initiative in North America. And I think even to this date today, I think it still is something that Ontario really has to be proud of. Another thing that you know, at the time, I think that was you know, fairly significant in 2015 is just the expectation of what the demand would be. What was interesting, sort of like the past for 15 years, the demand from customers for electricity was actually flat or declining. And that's all changed. Now. 15 years later, we're, we're now forecasting, massive increases in in demand of energy, which could potentially be doubling in the future. And the other point I'd like to make is just the nuclear renaissance that we're having. I think when I joined the sector in 2009, I'll tell you, I think the public opinion of nuclear was actually quite low. And that's been completely turned around lots of geopolitical events around the world, I think, have driven that. And now that nuclear is having a huge Renaissance. And you're seeing, you know, lots of new investments in nuclear. And we're not talking about shutting down reactors anymore. We're talking about refurbishing and expanding. So those are some of the things that I've observed over the last 15 years that have really changed. And for local distribution companies, I think what I have seen is a growing expectation by both government and the regulators for electric utilities to do more to both support the grid reliability and meet growing expectation from customers. So, I started in the sector in 2009, it was right on the brink of implementation of smart meters, and time of use. And what was interesting is that was mandated, there were very few jurisdictions in the world that actually had mandated smart meters and time of use pricing. So again, Ontario is was one of the first. And so that was a big change for LDCs. To move from, you know, smart meters and having to bring in that technology and also support the technology of time of use. I did mention the Green Energy Act at the time, we suddenly had to connect 1000s and 1000s, of new solar and wind generation, as well. And that was all new. There were no protocols, there were no standards for that. So that was fairly significant as well. And when I kind of fast forward to I guess, more recently, there have been a lot of changes from government, I think they've really supported our industry, they understand the trust that we have, with our customers. And they've implemented, you know, a number of new changes in terms of rate structures, they've asked us to implement ultra low-rate pricing that can support overnight electric vehicle charging. And they've also asked us to introduce a green button digital platform that allows customers to download their energy data and share with third parties for you know, different assessments and tools for lowering energy costs. But it's all not, you know, unicorns and kittens, there's challenges to for our sector, grid resilience was, you know, not really, people talked about it in 2009, but not like they're talking about it now, because of climate change. And we are seeing more frequent storms, causing, you know, obviously, outages for the customer, and also significant damage to the distribution grid. And I know that hydro Ottawa has faced more than its fair share of very destructive storms over the past few years, we have Yes, I can't remember which Victoria Day weekend where we had, I didn't ever know how to say it the derecho or the derecho. So there, we weren't getting storms we've never even heard of before. And unfortunately, I think that is our new normal. So, grid resilience is something that we are very concerned about, and we need to make sure we've got the appropriate investments for that. So those are just a few of the highlights that, you know, when I came into the sector sort of things that were kind of ramping up, and then what's happening now, but I guess what I could say, the commonality is there's constant change in the sector. And what I'm seeing going forward is that change is going to be accelerated.
Trevor Freeman 13:40
Yeah, I mean, it's, it's fascinating to listen to you lay it all out like that. Thinking back to 15 years ago, it's hard to even remember, you know, not having smart meters, having meters that really just ticked forward and measured your consumption over the course of a month, and someone would come and read that. And, you know, having declining or even flat demand profiles that aren't increasing is so different from the world that we are in today. But I think what you said there at the end is really important. We are in our industry, an organization that knows about change, we're constantly changing, which helps us as we look forward into your point, we're going to see that level of change and the pace of change accelerate. So, I think that sets us up pretty well. So, let's start to look forward, then I know that the EDA is about to launch a new vision paper. So, we're going to dive into some of the details. But maybe let's start by kind of a high-level summary of what is the vision that you are trying to lay out with this paper?
Teresa Sarkesian 14:42
Okay, and no problem. So, I think what I want to start just give a little bit of background as to why we did this. We've done a couple of vision papers and implementation plans in the past. But you know, they were like seven, eight years ago and things have changed a lot even in Seven or eight years. So, what we've been seeing, obviously, I think the big change over the last few years has been the big focus on meeting Net Zero targets in 2050, that we are going to get to net zero in terms of our greenhouse gas emissions. Not only in Canada, but this is actually a bit of a global commitment, you know, for countries that have signed on to that objective. So, what happens when you set up, you know, those big audacious goals? You have all kinds of organizations and entities looking at how are we going to get there, how much it's going to cost? What do we need to do to get there? And so, when we started reviewing some of these publications, both in Ontario, Canada, and actually in other jurisdictions, they were very good. They talked about what supply mix that we need the investment in transmission, but almost 100% of the papers, Trevor, if you can believe this, just neglected distribution, no one talked about distribution, they didn't talk about how distribution is going to have to change what the investments would be. And then we'll so we said it's going to be critical for us to identify the electric utility role and the energy transition, and how the sector will need to be grid ready to support electrification, economic development, grid resilience, and customer preferences. So, we view that LDCs are going to be pivotal in enabling Ontario's low carbon economy, navigating the challenges posed by climate policies, electrification trends, and these evolving customer demands. And with Ontario's growing economy and the demands for housing intensify, LDCs must innovate to effectively meet these accelerating electricity needs and changing preferences. And right now, we've seen the ISO is predicting significant consumption growth from 144 terawatt hours in 2023, to 240 terawatt hours and 2050 not quite double, but it's getting close. And so, this rapid growth demands urgent attention to adopt new strategies and to ensure that the local distribution companies can make the necessary investments in grid enhancements to expand the capacity and capability of the distribution system. So, while reliability and affordability remain Paramount customers do expect additional value from their utility service. And, you know, we are seeing all sorts of things that are happening, you know, such as the need for swift electric vehicle charging installation, and other upgrades that will increase the electrical load. We see that LDCs are more frequently interacting with businesses that seek utility partners to achieve their energy management, sustainability and ESG goals. And in parallel, the LDC must prepare to respond to increase climate change induced extreme weather events. So, recognizing the essential role of LDCs in the energy transition, we've worked in collaboration with industry experts to outline a vision of the role of utilities, so they can enable economic development, housing growth and electrification. And the report identifies urgent and practical steps that LDCs in partnership with the government, and its agencies must take in the near term to achieve the benefits of this transition. So, what you'll see in the paper is recommendations related to the need for clear policy direction on regulatory frameworks to support LDCs in becoming grid ready, and with a continued focus on affordability and enabling a customer choice and opportunity. And we also discuss issues like workforce needs. And we also emphasize the role of human capital in enabling technological advancements. So that's very high level what it is, and I will get into it a bit more as we have our discussion further.
Trevor Freeman 18:41
Yeah, I think it's a good way to frame it of the entire sector is changing at all levels. But what you're really doing is laying out that vision that roadmap for the distributors, in particular, and I think that's great. Maybe like, who is the audience for this paper? Who are you kind of directing this at?
Teresa Sarkesian 18:59
Well, we're still putting the crossing the T's and dotting the I's., but I think it's about 80 pages. So, it's not going to be for everyone, obviously, you know, government decision makers, government, policymakers, people that work in their regulatory agencies and our energy board, the Independent Electricity System Operator, we did try to make it accessible. There is an executive summary that's about two or three pages, which I think will be of great interest to a lot of people to read. And I think it gives a very kind of a high-level overview of what's in the document. So that's something that we're trying to do. And, you know, obviously our LTC members are an audience as well. They've been working with us hand in glove the last few months we've had extensive member meetings we had a board committee that helped steer this paper. But you know, ultimately, the paper is really focused on our customers because its customers and businesses that are driving a lot of this change for the future, whether it's businesses that are on their own journey on environmental, social and governance ESG objectives, and they're looking for more low carbon communities to invest in its customers who are very interested in EV charging, and maybe what the opportunity for the batteries can be to sell that storage back to the grid. It's, it's really the customers that are driving this change.
Trevor Freeman 20:31
Right Yeah, and I mean, the nature of this medium is I don't know who's out there listening. But I'd encourage, you know, all of our listeners, when this comes out, take a look at it and get some insight into kind of how the distributors role is laid out there. So, let's dive into some of the details. You know, you outline obviously, some of the traditional roles and functions of the LDCs. So, from maintaining, owning and maintaining the infrastructure, the poles and wires, and doing customer metering and billing, that stuff's not going away, we're going to keep doing those things. But you also highlight some of these emerging roles that have begun to appear, or that we'll see in the next couple of years, you know, a more of a focus on distributed energy resources, like solar on roofs, for example, that LDCs are going to have to work to both enable as well as integrate into our own systems. It's going to include things like more customer programs, and rate design, etc. I'm curious, you know, how are LDCs going to balance that traditional role that we've already been doing, along with this rapidly new expanding set of roles that we need to tackle?
Teresa Sarkesian 21:38
That's a great question, Trevor. So, look, LDCs will continue, as we always have been to be responsible for safe, reliable and affordable delivery of electricity to customers, customers can count on us to do that 24/7. And even with all these anticipated grid expansions, we're not going to be shut down, if the critic dispatches so, you know, we're experts at multitasking in our sector, and we will continue to do so. And with the increases, as you mentioned, in distributed energy resources, and electrification, there are the pressures for us to adapt, modernize and change how we ensure the safety and reliability in the service to customers. And the emerging roles and responsibilities aren't something that's in the distant future. You know, as I mentioned before, changes the constant, we have been engaging in ongoing adaptation. And so, when I think about the future, and I think about what we call grid modernization, it really is part of the ongoing continuous improvement, and the pursuit of the digital utility of the future, that every utility is on that journey. So, you know, utilities have been bringing in new technologies, particularly related to information technology, communications, and digital solutions. And so, while we're in early stages, we are expecting our members to become more digitally based in the future, they're going to be introducing advanced distribution management systems to monitor the grid. And they're also going to have distributed energy resource management systems to monitor all the connections that are behind the meter. So, I think what is different now than in the past, is simply that the pace of change is being dramatically accelerated. So, for example, it took us about 100 years to get the grid to its current size, yet, we need to almost double the current grid in 25 years. So, we have to move four times as fast. And the grid is not going to be built with just simple poles and wires and one way energy flow like it has been for basically the last 100 years, it's going to be a lot more complex, we're going to see two-way energy flows, so it's not just us sending power to the customer one way, they're potentially going to be selling back their energy generation or their energy storage back onto the grid. So, we need to have that temerity, that two-way, power flow. So that's going to be a big change. And we also expect there to be a lot more customer interaction. They want to leverage their own generation and storage behind the meter. And we as utilities, want to be able to leverage that to help us with you know, reliability, Storm outage, other emergency situations. So, we see there's going to be a greater interactive relationship with customer than simply, you know, maybe sending a bill to them or offering them conservation programs, it's going to be much more dynamic than it has been in the past. And so, you know, over the last two decades, and we talked about this a bit already, the utility has been modernizing the system in response to government policy initiatives, regulatory requirements, and customer preferences. One other example, recently, utilities were required to implement something called green button. And we've been also engaging by bringing them more into the system through net metering. And a lot of our members are also involved in various pilot projects with the Independent Electricity System Operator and with Enercan to look at all kinds of new LTC models and functions. So, and you're going to see a lot of this actually, in our vision paper is that to really be effective, cost effective. To make sure this happens at the accelerated pace, we do need for there to be proactive policy and regulatory changes, to remove barriers and empower LDCs to embrace these new evolving roles in shaping the future of the energy sector. And as I mentioned before, customers are demanding it. And I want to point out a research report that came out by the International Energy Agency just late last year. And they made it very clear that in quite a number of countries around the world, the lack of the regulatory permission to provide more investments in the distribution system is now becoming a significant barrier to new renewable energy projects connecting on the system. And while we don't have that situation here in Ontario, if we don't start moving quickly, in terms of reforming the regulatory context, then we might be like some of these other countries, and we don't want to be that a barrier, you want to be able to enable what our customers want on the grid.
Trevor Freeman 26:07
Yeah, so I'm going to ask you a question about that last point in a minute. But I think your framing of the ways that the sector is going to change, and the way our customers are going to interact with us is going to change is really great. And it's something that you know, often comes up in conversation. And I often say, there is no single strategy or tool here, we can't solve the coming challenges with just more poles and wires. We can't solve it with just new innovative solutions, we need all of those things, we need more poles and wires. But we also need more programming, more innovation, more technology, we need to utilize those distributed energy resources out there on the grid. So, I think that's a great way to frame it. Okay, so let's talk about grid planning a little bit. So LDCs play a really key role in helping forecast the needs of the future, both for our own distribution systems, but also feeding up into those broader provincial needs. So, the insight that we gain from our customers, we pass up to the IESO, for example, so that they can do planning at the provincial level. Traditionally, this is a pretty consistent process. You know, in the past, we get a sense from municipalities and developers, how cities are going to expand and grow. And we've generally been able to count on the typical home using roughly the same amount of electricity as homes that are out there today. So, we account for a certain expansion of commercial customers based on the Intel that we get from those customers. And we know roughly what they're going to use. The problem is that model's kind of being turned on its head a little bit. So, we now need to account for even our existing customers increasing their load because they are electrifying or they want to add EV chargers. And new developments today are likely going to have increased demand compared to some of the historical developments, because we're going to see all electric communities or at the very least more electrified and uses. So I know you don't have a crystal ball yet that tells us exactly how this change is going to happen. But what are LDCs doing to adapt their long-term grid planning to account for this uncertainty?
Teresa Sarkesian 28:22
Yeah, you're so right, Trevor forecasting is getting more challenging. And I just want to start with a little story before I get into my answer about that. So, you know, electric vehicles are kind of the hot thing right now. And you know, although people I think are still on a waiting list for certain cars, there's lots of others that are available. And so, one of the concerns that our sector had was we didn't know where these electric vehicles were going to pop up. And we weren't getting any kind of pre advanced warning when people started making orders or, you know, advanced purchases for electric vehicles. So, we actually did a great advocacy campaign, with the province with both the Ministry of Energy of the Ministry of Transportation, to secure postal code data for utility, so they could see where people were going to be purchasing electric vehicles to help them with their own planning, in terms of, you know, making sure that their local feeders were upgraded their local transformers, and so that just got announced a year ago. But that's obviously not going to be good enough. And that just tells us about electric vehicles, you know, in the near term, but this is I think, you know, having sightlines into our customer behavior, whether we do that proactively with you know, consultations and communications with customers, or we can do it by you know, pinging the meter, or getting data such as postal codes. We are going to have to, you know, adapt and have greater visibility and sightlines into the customer. And so this is that some of that technology that I was talking about earlier, the sophisticated future grid is going to need lots of visibility and transparency, for usage and investment to be able to, you know, look at these two way power flows, look at how customers are behaving, in order to better plan the system, we also need to maximize and optimize the data that we have, you know, from our planners, it's going to be vital to protecting the grid reliability and resilience, we're going to have to have more partnerships with municipalities, in terms of their energy planning for the future and things that they want for their community. And, you know, one of the things that we're asking for on our paper is actually to, you know, rethink the distribution system plan, that the utilities have to file with the OMB every five years, and start building in a, you know, Grid Modernization plan within that broader plan. So, we can get the regulator to start looking ahead and seeing what these requests are, it'll be important to also have various performance metrics and filing guidelines for grid modification from the energy board. So, you know, these are some of the things I think that the membership is going to have to look at but it is going to be a very iterative experience, because it's just it's the pace of change is the big unknown. And so, everyone talks about these things. But you know, I saw something today, I think it was from Ford Motor Company, and they're kind of slowing down, it's taken them a while to retool their plants. So that could take an extra two years now for them to be up and running and producing electric vehicles. So, there's going to be all these other pieces of the puzzle that are constantly going to be changing a moving and evolving. It is I think, planning for the future is going to be very challenging. And I do expect the province to start talking about this higher level, maybe starting at the end of this year, they just came off a massive exercise related to the energy transition electrification panel. And I do expect to see more guidance from the province as well, in terms of how they're going to manage this planet, because it's not just planning for us. It's planning for everybody else in the system, too.
Trevor Freeman 32:02
Yeah. And for listeners out there, if you haven't had a look at that energy transition electrification panel reports, a really fascinating read. So, I'd encourage you to take a look at it. You mentioned a lot of interesting things there. So, for our listeners, and I'll probably do a future episode on this so I won't get into detail, but LDCs typically have to file five-year rate applications once every five years that really lay out their plans for those five years and how they're going to fund them. So coincidentally, hydro Ottawa was getting ready to do our next one. And like I said, I'll probably talk about that on a future episode. But one thing we did when it comes to forecasting is, we conducted a electrification study that looks at if we electrify by 2050, like our plans, say we will and you know, society wise, what does that mean for the grid? And some of the inputs we took is, you know, what are the federal plans for electrification? What are our own municipal plans for electrification? What are we hearing from our customers, and that really, is helping us modify and change how we do grid forecasting, based on some of the changes that we're seeing from our customers. So I think this is a really important piece that, like you said, we're going to need to iterate on we're not going to get it right the first time. But we're starting to think of how do we need to change the way we do things in order to keep up with what our customers are doing.
Teresa Sarkesian 33:28
I think one thing I've seen more of the last few years, because this is much more complex than it's been in the past that I've seen, like the IESO, for example, they've done more, you know, scenario setting. So, when they've had their, you know, their APO's and AER safe, they sort of had other two or three scenarios, and they're constantly updating their numbers every year. So, these are other changes that we're starting to see. And even myself, I was just looking at the provincial budget detail the other day, they also set out, you know, scenarios as well. They're just not picking Oh, it's going to be, you know, X amount of deficit. And you know in 2028 they're actually forecasting out different scenarios. So, I think that's another piece I see more in play, that people will, you know, showcase what assumptions they have, and will have maybe two or three different scenarios as well.
Trevor Freeman 34:21
Yeah, and I think it's a, it's a great way to tackle that unknown component to where we've never really been through a change like this before. We've never wholesale changed the way we use energy in our society. So, there's a degree of uncertainty, obviously, and I think, targeting out that kind of, let's call it high, medium, low scenario, or whatever the metric might be, is going to be really critical for us to make sure we're staying within the boundaries of what's possible and what's probable and refining that constantly as we move forward. So that's a great point. Something else you mentioned a little bit ago, that's, you know, could be a bit of a nebulous term is grid modernization now I've actually got a future episode, and specifically about grid modernization and what hydro Ottawa is doing, I think it might actually be our next one. So, we don't need to go into all the details on this. But let's just help our listeners understand what do we mean when we're talking about grid modernization? And why is this important? Why is it important to our customers that we do this kind of back-office improvement?
Teresa Sarkesian 35:23
So, I'm going to keep it really simple, because I know you're going to do a deep dive on it and a future episode. But essentially, Grid Modernization are improvements that LDCs will make simply to augment our capabilities, and enable us to offer new or improved services to customers. So back-office improvements might look like things like real time sensing, and monitoring systems to improve efficiency and reliability. Or we may be investing in new digital infrastructure communication systems to improve safety, cybersecurity, it can also include more visible improvements to safeguard our infrastructure against extreme weather, and climate change to reduce outages. And like one, I guess, example that some of your customers might already be recognizing, you know, we made investments in green button, which enables customers to download their data, send it to a third party if they want to save on customer use. So, it really is the whole soup to nuts, it really is not just one type of technology or solution. It is a combination of a whole series of things that the that the utility will need to do. And I think why we want to do it, I think when we look at all of the pressures on the system, from NetZero objectives to housing priorities, you know, to accelerate broadband development, and support electrification, the pressures seem to be never ending. And the only way that we can respond to all those pressures, is to be grid ready. And, you know, like I said, it's it is a form of continuous improvement. It's just that now it's the pace accelerated pace is such so extraordinary, that we need to have a more dedicated plan. But most importantly, we have to make sure we have dedicated attention by policymakers and regulatory decision makers as well. Because right now, there isn't that dedicated attention to this very important task. Yeah,
Trevor Freeman 37:28
Yeah, I mean, it's, it's great that you bring up all these pressures that we're feeling that it's I think it's time we kind of talk about that elephant in the room, our customers often ask us about affordability, or we're hearing from our customers about affordability, I was actually at a customer event not too long ago, and talking about the change that we're going to see here talking about some of this, you know, large scale transition of our energy sector. These are not small investments that we have to make. We're talking about both an increase of our infrastructure, you know, you mentioned almost doubling the capacity of the grid. We're talking about modernizing our grid systems, that's a lot of back-office work with new technology, and bringing on new programs. Like this is a big change. Energy affordability is already a kind of a challenge today for some folks. So, as we get into this new investment that we have to make as we start moving down the path of the energy transition, how do we balance affordability, especially for our vulnerable populations, with the level of investment that we know is necessary to do the things that we have to do? Yes,
Teresa Sarkesian 38:42
Yes, that's the multibillion-dollar question, Trevor. And it's something I'm going to carve out my response, because there's some things that we've put into our vision paper for the future, because affordability is absolutely critical. And as you know, this is basically a massive restructuring of the economy going forward. So, there's may be other participants who might be playing a funding role. So, you know, right now, obviously, you know, customers aren't monolithic, and you know, residential customers who are struggling to pay bills. Do you have some programs that they can, that they can access, they have the low income Energy Assistance Program, they have the Ontario electricity support program. Some of those are funded by the tax base, some are funded by other electricity customers. The province also gives a rebate to customers in Ontario, and that's a pretty big rebate. I don't think a lot of residential customers are aware of it but it is over 7 billion annually to residential small business customers. That's a lot of money. But I don't know if customers really appreciate that. So, I don't know what's going to be available going forward. These are some of the challenges that you know policy makers, you know, have to address as well. So, when we were thinking about this as part of our paper, we sort of looked at it from a number of perspectives. So, the federal government has set up all these Net Zero targets, they've set out, you know, targets for electric vehicle manufacturing, as well. And so, it might be appropriate for them to share part of the burden with this massive energy transformation. And it's interesting, we actually pulled customers about 2000 Customers two years ago, we asked them a whole series of questions about the changes going forward. And customers do have different perspectives about who should be paying for some of this energy transition. So, when we asked them about who should be paying for electric vehicle, charging infrastructure, and they said, Oh, electricity, customers should pay for that, because that's something that everyone's going to benefit from. When we ask them about, you know, who should be paying for the electricity grid, to address climate change and hit Net Zero targets, they actually the majority, 58% said, the taxpayer should be paying for that. So, I think that's just a very interesting data point. But it's something that, you know, we've been active on in terms of having those conversations with the federal government, saying that, you know, you have offered different subsidies to attract different companies to invest in Ontario, based on our clean grid, but we need to have the whole grid support it. So, you know, we're pursuing federal government support, we also are looking at increased maybe private equity engagement in in our sector. So right now, we have a couple of private members, but there's not a lot of private equity money in the sector, most of our members are municipally owned, and municipalities can't invest in their utility, probably even if they wanted to, because they're in short supply of funds as well, they have their own taxpayer that they have to deal with. So, one of the solutions we are putting forward to government is to increase the private equity threshold, so it doesn't trigger additional taxes, right now, it's only 10% ownership. But we're saying that maybe a tool in the toolbox should be up to 49% ownership. So, it would allow private equity to come the patient capital, they're not maybe looking to seek a return right away. So, there's some you know, flexibility there as well. Another thing we're looking at is to revisit the debt equity ratios of utilities to manage the costs over the long term. So, you'd be effectively amortizing on some of those grid investments as well. So, these are some of the ideas that we have around how we can basically fund the energy transition going forward. You know, and some people say, Well, if you could get customers to think about their energy usage holistically, so if they're going to be, you know, moving away from a, you know, a combustion engine car, and they're going to be using heat pumps, instead of, you know, natural gas heating in their home, if you could get people to think holistically what they're saving on the kind of, you know, GHG side of things, versus what they are going to be spending on electricity, they may actually be spending less if they look at it holistically, but I don't really know, to be honest with you, so that I'd rather focus on the things that we could ask government for, as opposed to asking customers to be, you know, thinking more holistically at their entire energy usage, which is just not how they think. And I think, to change that behavior, would be quite a monumental task going forward. But those are some of the things that we think about, because we are very concerned about the affordability going forward, because it is such a massive change that we're all experiencing.
Trevor Freeman 43:50
Yeah, I think this is another example of there is no single solution here. There is no you know, silver bullet that's going to help us pay for all of this, we need all the tools on the table here, we need to look at all different options. And I think you outlined a couple of them, you know, in what you said about our customers impression of some of this change and who should pay for it. Last episode, I talked to David Coletto, from Abacus data, and he was saying on the whole Canadians really believe that an electrified energy system, we know once we make that transition, we will be more secure, it will be more affordable. And I think those customers who have made some transition in their lives can see the benefit of that. But sometimes the initial hurdle is pretty hard to get over that upfront capital cost. And so, looking for ways, both at the customer level as well as at the utility level, the LDC level I think is going to be important to help get over that initial capital outlay that's required, so that we can realize those benefits that we all know where they are that we know we'll see. So. Yeah, great filling some of those out. So, I know I mentioned that I will get back to this. But I do want to talk to you about the advocacy role that the EDA plays. So, you mentioned, you know, talking to governments and Ontario, the provincial governments across Canada, the provincial government has jurisdiction over most energy matters. So, advocacy to the government is a key role that you play. I'm curious, what are you asking the government to do or to provide to help some of these changes that we're talking about happen? What is the advocacy that you're pushing for with the government?
Teresa Sarkesian 45:32
So, I'm going to try to keep it really simple and just sort of, you know, tie it back to our vision paper for now, because at any given time, I'm working on 20 or 30 l policy issues, primarily with the Ontario government. But this past year, we have expanded our work to also include the federal government, because they have investment tax credits that we are interested in for our members to see if they could be eligible for those. We're interested in them changing things to the Canada Infrastructure Bank, also to provide new sources of equity there. And we're also pursuing grants, as well, for grid modernization. So provincially, a whole whack of issues. But I'm going to go back to our paper just to give your audience a little bit of a sneak peek on some of the things that we're going to be asking for. So, one of the first things we're going to be asking for is to get a common understanding and definition of grid modernization, and electrification. And this is not really new of an idea, we kind of have copied it from the US, there's a lot of jurisdictions, there where very clear objectives that have been set out in order to justify grid modernization, investments. So, we think that it'd be beneficial for Ontario to do that, because then once you have those objectives in place, it is going to make it a lot easier to be able to prioritize grid modernization capabilities, functionalities, and investments in line with those objectives. You know, and then from there, you know, we're looking at creating a series of foundational investments. So going forward, some of the things that we think are foundational, are things like the distributed energy resource management systems and the advanced metering infrastructure, which is sort of like smart meters 2.0, for lack of a better term, and also the advanced distribution management systems. So, we see those are going to be foundational pieces that all utilities are going to need to be able to help customers interact with the grid, and they're going to be necessary grid investments. So how what we see for those is we would like it to be similar policy direction, like we had for smart meters and green button, where you have government mandated activities. And then those are given, you know, a kind of lower standard of evidence with the Ontario Energy Board to support that capital infrastructure, they're deemed as priorities and ties back to that initial plan, where you set objectives, as long as those objectives can be that then those should get a pass through.
Trevor Freeman 48:12
If I could jump in right there just for our listeners. So what Teresa is describing here is, at the moment when there are unique things that are not part of government mandate, yet every LDC and Ontario, of which there are many 60, something I don't even have the number in front of me but every LDC when it comes time to enact that project has to go through a whole exercise of justifying it proving why it's necessary, saying this is why we want to do it. If there was some commonality across LDCs in the province, we wouldn't have to put as much effort into, you know, the report writing side of it, we could just get down to business and make these changes that we all know across the province are important. So, I think it's helpful for us to understand how that process works.
Teresa Sarkesian 49:00
Yeah, and thank you for interjecting on that, Trevor, because if government wants us to move fast, we can, but we need that certainty. So, you know, we're no different than any even though we're regulated monopolies. We're really no different than any other business that wants to do business in Ontario, you're always looking for certainty and clarity, from legislation from policy from regulation, because the uncertainty is what slows things down. Another recommendation that I'm moving forward with is that we need to move beyond pilot projects. I had a conversation with a consultant who is working with Enercan on this and they want to move beyond I love their term, death by demonstration. We've got a couple of dozen pilot projects currently in the sector, whether they're funded provincially through the IESO or they're funded federally through Natural Resources Canada, and you know, there's some very exciting results that are coming out of those. But some of those pilot projects have been going on for all almost four years, in one case, almost five. And at some point, you need to pull off the band aid said, yes, this is a success, all LDCs would be eligible for funding in this. So, we need to be able to scale it up. Or we just say no, that's not going to work. But being in this constant state of the pilot projects, while it's informative, at some point, someone has to have the courage to say we're moving forward, this is going to be scalable. Another recommendation we have is to create an action plan to develop a comprehensive human resource strategy to address quantity quality, and partnership aspects of the labor force going forward. There's some great work that electricity, Human Resources Canada has done. And, you know, DC 28,000, replacement and new jobs in our sector, by 2050 and that's, the electricity sector at large across Canada. And I did some, I think back of the envelope calculations to try to figure out, okay, some assumptions about distribution. And we're looking at close to 10,000 new positions in the sector, over the next 25 years. Every sector is having challenges, filling current jobs, never mind jobs, that we're not even sure what they are quite yet. So we don't necessarily have the right programs at the universities and colleges or private training institutions to start getting the right people and talent into our organization. And, you know, so we need help for that. And, you know, I am encouraged, I saw a little announcement out of the province yesterday to have more electricians down on the Chatham Kent area, because that's the whole greenhouse industry. And so, I said, Okay, that's exciting. So, people are starting to pay attention, but we need it more than just in one local community, it needs to be province wide. And, you know, like I mentioned before, we need to have more conversations about what the funding models are going to be to fund the energy transition. So, these are some of the issues and recommendations that we're taking forward from our vision paper. But day to day, I guess that's the other thing, I want to mention in terms, the change I've seen, I've never seen us work on so many issues, prepare so many submissions, invest so many staff at various tables and working groups. And we love doing all that work. We love representing our members at every table of discussion possible, but I've never seen so many. And they're not just oh, you're there for a month, and you're done. Some of these they are multi year. So, they have longer legs, because they are far more complex. But you know, we're working every day, you know, for members that way. Very, very proud to represent our sector think it's a fantastic sector. And the fact that they're going to play such a pivotal role in the future makes us only want to work harder to make sure we get the best of everything for our membership.
Trevor Freeman 52:54
Yeah, I know, we echo that at our level, we can certainly see a lot more stakeholdering and engagement happening with all players in the sector, but especially the government as they figure out this energy transition to right, let's not, you know, let's not forget that the government needs to figure out where policy needs to go to lead it, and it's a great role that you're playing to kind of bring the voice of the distributors to the government. Because again, as we've talked about a couple of times, we're really on the front lines, and we're hearing from our customers, and we're seeing what needs to change right at that customer level, in order to enable some of this stuff that's happening so that that conversation between the LDCs and the government I think is really important. So you know, we don't work in a vacuum, I just mentioned a number of stakeholders in our sector. And I highlighted the interconnected nature of our grid at the beginning of our conversation. There are a lot of different players working together to really, at the end goal is bring power to the customer. How do you see the existing model changing or expanding in terms of, you know, the kinds of partnerships that LDCs have moving forward? So you know, you mentioned private equity is being a potential upcoming role. There are things like technology companies that are developing innovative solutions, who, you know, we maybe were a bit more arm's length with in the past. There's a changing nature of our relationship with the customers, you brought up the idea of going from one way power flow to kind of two way back and forth. arrangement. How do you see that partnership evolving in the future?
Teresa Sarkesian 54:30
Well, I think the good news is, there's a very strong foundation knowledge to build on. So, I'm going to talk about three different areas. I'm going to talk about sort of shared services across utilities, and I'll talk about a partnership with the private industry. And I'd like to talk about the engagement with customers as well. So firstly, there's lots of shared services going around in the industry already. There are all kinds of partnerships that members are trying to reduce costs for customers and find the best solution. So instead of saying, having 60 utilities run, seek out the best solution, you know, you get everyone working collaboratively to find a solution at the best price for customers. So, we've seen a lot, just in my 15 years I've been there you've got in the past, there was, you know, common delivery of conservation programs, members work together on common engineering standards, lots of mutual aid assistance agreements across among utilities, for Storm Recovery. I've seen shared billing services, bulk purchasing products, and shared control room practices and services. And I've seen private sector play a much bigger role in utilities, as well. I've had the privilege to attend some openings, and launches of micro grids, where you have maybe a solar company and an energy storage, battery company, that are part of that group with utility, creating a micro grid for their community to provide maybe warming and cooling charging services when there's a major outage, for example. And I've seen now, some smart grids, you know, one that's already been implemented up in the north that has a significant private sector partner. And I've seen it also there's a new one, that's another one in the north, that's going to be developed with a private sector partner. And I've seen, not just Ontario businesses, I've seen what businesses come in one of our members is doing a distribution system operator pilot model with a partner in from Norway. So, I'm really encouraged, I think the foundation is already there to kind of build on all those successes we already have, and do more, you know, and we talked about the customers going forward as well, that they're going to be to help playing a role, or we hope they're going to be playing a role. Because there's a lot of energy, battery storage and solar generation, sort of behind the meter, whether it's a farm, or it's a residential customer, or it's a big industrial customer. And so, we want to be able to optimize all of those resources into the system to be of benefit to all customers to reduce costs. But we'd have to give an incentive to those customers to participate, no one is going to let you know a utility access their, you know, solar panel generation or their battery storage, unless they're going to be getting paid to do so. And I think that's going to be really important going forward, because we don't want to over build the grid, I mean, the grid is going to be so big, going forward. And we have to find ways to avoid over building it. Because we don't want to be in a situation where you know, customers are having to pay too much for a grid that's not properly optimized. So trying to find solutions behind the meter, that will maybe either avoid or delay bigger generation investments or transmission investments, or even actually distribution investments, we want to optimize that. But right now, there's not really a lot of permission to do that. So we need to get that legislative and regulatory permission to do that, to turn those, you know, more passive customers into prosumers, that they're basically your their proactive customers by selling their energy storage back to the grid. So I'm really optimistic. I think we've got a great foundation work to do on the customer peace, letting them participate as prosumers and the system, but I'm pretty optimistic that that we can get that job done.
Trevor Freeman 58:27
Yeah, I think it really highlights, there's a lot to be excited about when it comes to the change, that's going to happen. There's a lot of opportunity out there both for the LDCs, for the other stakeholders for our customers, that this energy transition, this change is going to bring about, you know, there's some challenges to I know, he talked about the challenges. I wonder, though, what do you see, as you know, one of the single biggest are a series of risks to achieving the vision that you've outlined in the paper, how could this go off the rails and not happen the way we need it to happen?
Teresa Sarkesian 59:03
Well, I always like to be glass half full as opposed to half empty, but you're taking me down that road? Trevor? So I'm going to answer that question.
Trevor Freeman 59:11
It's my job.
Teresa Sarkesian 59:11
So you know, obviously, our vision for the future role is big, but it's practical. The energy transition is upon us now. It's not something to contemplate for the future. So we think that the biggest risk is effectively inaction or kind of, you know, kicking the issue down the road, 510 years. We're seeing this right, nearby jurisdictions in the US are taking action. There's been significant funding out of the Biden administration, for all kinds of initiatives from you know, cybersecurity, to grid modernization down there. They're doing they're very competitive. They want to attract businesses, to the US. And so, you know, that's a major competition for Ontario. So if we don't seize the opportunities to kind of start working on these important issues now, we could lose economic development opportunities, we could lose jobs, we could lose investment, we could lose our talent as well, that may want to move to another jurisdiction. So to mitigate that risk, the LDCs, and policymakers have to work together on developing a shared vision around electrification and grid modernization, develop a plan of action and create a realistic timeline to turn that vision into reality.
Trevor Freeman 1:00:26
Yeah, it's a it's a great point. And I think it's important for people to understand that change is happening, the change is going to happen, whether we want it to or not. And, you know, often sometimes people say, Are we are we really going to see this change? I think we're already seeing it, we're already seeing customers want to change the way they interact with energy. The risk here is if we don't react quick enough or properly enough, the costs of that change becomes higher the reliability of the grid that we're working with, goes down, that general customer experience is not where it needs to be. And then you've highlighted some other ones, you know, we can really struggle with talent if we're not offering them the kind of cool innovative roles that they're looking for. But the neighboring jurisdiction is, so it's not so much that the change may or may not happen, it's how do we react to it in a way that really serves all of our stakeholder the best. So, Teresa, this has been a really great conversation. And I really appreciate you taking the time to join us and chat with us today. I think there's a number of things that we talked about today that really set up future conversations I'm going to have nicely. So thanks for the half for teeing that up. And this is your second time on the show. No doubt, there'll be a third time because I think there's a lot more that down the road, we can we can pick apart. So thanks for that. We typically end our interviews here with some common questions to all our guests. So to start off, what is a book that you've read that you think everybody should read?
Teresa Sarkesian 1:01:56
So one I recently enjoyed it's by a friend too. By Darrell Bricker, he wrote Empty Planet, and that is very, very good talks about actually declining global population. And what that means from everything from, you know, businesses to climate change to pension plans. So it's a fascinating read. People have time for it.
Trevor Freeman 1:02:19
Yeah, very cool. I'll check that out. So kind of the same question. What's a movie or a show that you'd recommend to everybody?
Teresa Sarkesian 1:02:24
I watched one a few months ago was a Netflix series called the Blue Zone. And it was an investigation on people who had made it to 100 I think they called Central Jamarion’s I can't remember the name. But basically, they interviewed all these people living around the world about what it takes to get to be 100. So I really enjoyed it. It was just, it was just very beautifully done. And the people they talked to, I found fascinating and so interesting. So I really enjoyed it.
Trevor Freeman 1:02:52
Yeah, I also watched that one that was really great. If somebody offered you a free round trip flight anywhere in the world, where would you go?
Teresa Sarkesian 1:03:00
Well, I couldn't pick just one place, Trevor. So maybe I could like, have like around the world trip. But Sydney and Tokyo are places I really want to go to
Trevor Freeman 1:03:09
Have you been there before?
Teresa Sarkesian 1:03:11
No, no, but I think they look like places. Totally,
Trevor Freeman 1:03:16
Totally. Who is someone that you admire?
Teresa Sarkesian 1:03:18
for years it has been Terry Fox, great. My kids are in a big, I don't want to say Terry Fox phase, but they obviously they learn about Terry Fox a lot at school. And so they often will come home talking about Terry Fox, and we've got a little book that we read about, you know, the story.
That's fantastic that he really is an exemplary Canadian. And if he can only know today, what he has achieved, you know, even though his it wasn't able to make his run across the country, because unfortunately, he passed I think he'd be blown away by the fact that people have kept the memory going. And you even talking about your kids, you know, obviously doing things to support his memory, and his initiatives. And he's just extraordinary to me.
Trevor Freeman 1:04:04
Now, there's definitely a lesson there. And we don't always know the impact that we are having. And we may never know the impact that we're having. long as we're kind of aiming at the right things. Good things will happen. So finally, to wrap it all up, what's something about the energy sector or its future that you're particularly excited about?
Teresa Sarkesian 1:04:23
Firstly, excited about everything. But if I had to sort of pick one, I am very excited about the potential for customers to be pro sellers and engage with the with the energy system. I think that could be absolutely transformative going forward. So I'm excited. And I hope to see that before I retire, that's for sure.
Trevor Freeman 1:04:45
For sure. I mean, I think there's no question. We're going to see lots of change, as we've talked about a lot today. And I'm excited about that, too. So that's great. Teresa, thank you again for coming on the show. I really appreciate it and it's been great chatting.
Teresa Sarkesian 1:04:57
Likewise, thanks so much, Trevor. Really enjoyed Our time together.
Trevor Freeman 1:05:00
Right Take care. Thanks for tuning in to another episode of he thinkenergy podcast. Don't forget to subscribe wherever you listen to podcasts and it would be great if you could leave us a review. It really helps us spread the word. As always, we would love to hear from you. Whether it's feedback, comments, or an idea for a show or guests. You can always reach us at [email protected]
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Decarbonization, the energy transition, and combating the climate crisis are critical to the future of Canadians (and the planet). But we all have different priorities and opinions. In episode 134 of thinkenergy, David Coletto, founder and CEO of Abacus Data, unpacks some of the key issues Canadians face today. Abacus Data is a Canadian market and public opinion research agency, delivering insights to guide policy decisions, messaging, and how to foster collective dialogue about pressing challenges.
Related links
Abacus Data: https://abacusdata.ca/
David Coletto on LinkedIn: https://www.linkedin.com/in/%F0%9F%93%8A-david-coletto-%F0%9F%8C%8E-b44a8622/
David Coletto on X: https://twitter.com/DavidColetto
Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
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Transcript:
Trevor Freeman 00:07
Hi, welcome to thinkenergy podcast that dives into the fast changing world of energy through conversations with industry leaders, innovators and people on the frontlines of the energy transition. Join me, Trevor Freeman, as I explore the traditional, unconventional and even up and coming facets of the energy industry. If you've got thoughts, feedback or ideas for topics that we should cover, we'd love to hear from you. Please reach out to us at think energy at hydro ottawa.com. Hey, everyone, welcome back. On this show, we often hear from energy experts, whether that's talking about a specific technology or up and coming solutions, or speaking with people that represent organizations who are playing a key role in the energy space. And while that's great, and we could obviously learn a lot from that. It's also important that as we're having those conversations we're doing so with a good understanding of the context around us. By now, I hope we are all very familiar with the concept of knowledge bubbles, because I'm passionate about decarbonisation about the energy transition. And especially because I work in the energy sector. I speak to and hear from a lot of like minded individuals, we share common drivers and use a lot of the same factors to make our decisions. For example, when my own personal heating system, you know, a standard gas furnace was nearing the end of its life about four years ago, switching to a less carbon intensive option was really important to me, and that factored heavily in my decision. Even when my furnace ended up dying in the middle of January, before I had a chance to do all my research and forcing me to make a really quick decision. But I know that not everyone thinks that way. And nor do they have the luxury to think that way. For most folks getting something affordable and quick that provides heat and as easy to use is the most important thing. fuel sources low on the list. And my first appearance on the show when our previous house, Dan asked me why I was interested in taking over his hosting duties. I noted that while I was encouraged that there does seem to be a general consensus around climate change being a real thing. Finally, at least for the majority of Canadians, we as a society are far from aligned on the exact strategies and tools that we need to deploy in order to do something about it. You know, nor is climate change, the only thing going on in the lives of everyday Canadians. There's an affordability problem, there's a housing crisis, we're worried about having an effective health care system. And seeing parts of that, you know, not work so well. The list of things that matter to Canadians is long. And we as a society are not homogeneous in our thinking. So that is why I think today's conversation is really important. David Coletto, holds a PhD in Political Science from the University of Calgary, and is the founder and chair and CEO of abacus data, a Canadian market and public opinion research agency. So David and Abacus have really made it their mission to help all of us better understand what Canadians are thinking and feeling about kind of everything. It's this insight that helps drive policy decisions, messaging, and ultimately how we can best have a collective conversation about our path forward. David, welcome to the show.
David Coletto 03:28
Hey, Trevor, thanks for having me. Great to be here.
Trevor Freeman 03:30
Great. Let's start with the basics. You've described yourself as infinitely curious, passionate and eternally optimistic? First of all, that's a pretty fantastic start to a bio. But help me fill in the blanks here. How did you come to start abacus? How do you maintain that curiosity, passion and optimism?
David Coletto 03:48
So yeah, everyone asked this question like, when did you want to become a pollster? Like, was this something you always wanted to do? And it's funny because it is, I don't know the exact moment. I don't think there was like a light bulb that said, I want to do this. But I think over the course of high school, and then, you know, as I thought about what I wanted to do, after high school, I was really always interested in two things. One is politics. And then two was stats, I was that kid who like, I'm aging myself here a little bit, but I would be no, my parent, my parents, I grew up in Toronto would get the Toronto Star and I would, you know, every morning, open and up during the baseball season and look at the box scores and just be like devouring stats around baseball. And so I think as a pollster, I started in politics and an interest in politics. And, you know, a lot of what I do, looking at the political world, is basically the box scores for politics, you know, who's up who's down how Canadians feel about those political leaders. But that expanded beyond that, over the last 20 years, and I've come to just be someone who's just really interested in and curious about why people do what they do. Why do they think what they think? And I have this amazing job where I get to ask 1000s of Canadians hundreds of questions every week, from anything from politics, all the way to how they feel about work, how they make decisions, on, you know, where they eat out for dinner to stupid stuff that, you know, feels a little fluffy and not that important around, you know, what are they going to do on Valentine's Day? And that, I think, is what keeps me motivated. The optimist in me, I don't know where that comes from. I don't know if it's part genetic art, just, you know, outlook. But I'm always somebody that sometimes drives my team crazy, who will take a situation that's not always positive and say, okay, but what's the upside? And how do we? How do we get over that? And I think as somebody who is, especially over the last number of years, who has been kind of seeing people's reaction to the world around them in a very negative way, I think you almost have to be an optimist to be able to do that. Because it's been a really tough time. And most people's responses to questions these days are negative when it comes to pretty much everything that's going on in the world.
Trevor Freeman 06:15
That transition, I guess, or that following from politics to other issues. I'm curious how that is guided for you and for your organization? Do you follow where the conversations are going? Or do you have a bit of a strategy of, you know, we want to, we want to test this theory, or we want to test this hypothesis, talk us through how you decide what information you're going after?
David Coletto 06:36
I think we're always interested in just helping our clients. Anyone who is consuming our content was interested in why the world works, the way it does, is providing some insight into it. Right? Again, I think we have this, this really unique opportunity as a market research company to tell Canadians what other Canadians are thinking. And I think by understanding each other, I believe, we can find a way to get to whatever goal we want. For some, it's about putting yourself like research puts yourself into other people's shoes for a moment and understanding the world from their perspective, the perceptions that they have, which I think are so important to understanding why they do or think anything else. And being able to pinpoint the thing, or the perspective that comes to shape how other people see things. And so that's what I'm really fascinated by, like digging deeper, and trying to get at the why is the most fascinating and interesting part of my job. And the polls, you know, we always say we started, I started my career, looking at things from a political angle. But politics is only a very tiny portion of the things that we do. And I always like to remind, you know, every audience, whether it's a CEO, who is much more focused on like their profit and loss sheets and try to increase the revenue to the political leaders that I have the privilege of talking to, from time to time, is that every person, I think has three cells, they're at once a consumer, they're at once, especially if they're in the in the labor market, a worker but even if they're retired, or haven't yet entered that labor market, what the work that they did, is still important to who they are, or the work they want to do is important to who they are. And then lastly, they're also voters, or they can be voters. And so those three are interconnected. And that's why I think it's really valuable to see them as those three things and understanding how their views on politics informs the choices they make as consumers and and then how they are able to behave as consumers may also influence the choices they make for where they work, or the demand they have from their workplace, and and the political world as well.
Trevor Freeman 08:59
Yeah, totally. I think that's a great lens to put on things not just for you in the kind of let's call it data business, not for those in the sort of political business or political world, if you will, you know, we think about that and the energy side of things, obviously, our lens is through energy and how what people are doing with it and using it and the decisions are making, but that's not how people look at the decisions in their lives. They don't look at it through that lens. So being able to step outside your bubble, as I kind of mentioned, is really helpful and I think could help all of us no matter the sector we're in so great way to frame that.
David Coletto 09:33
Yeah, and I'm often that like, spark or stimulus that like a leader would bring in to a team and say, okay, David, give us the broad perspective on things because so often, when you like Trevor get to spend most of your time thinking about energy and, and and the policy and how do you deliver it and then all the shifts that might be happening, you're very much an expert, and you develop an expertise, but I am not really an expert. Hi kind of a mini expert on everything, but also bring this really broad perspective that I can, I can tie things together to say the other reason why people are resistant to buying, for example, if I'm an electric vehicle, it's not because they're fundamentally opposed to an energy transition, it's because they're just worried that they're not gonna able to charge it. So if the infrastructure is not there, how do we expect them to be comfortable doing that, or, you know, if you're talking to Albertans, who are the most resistant to moving away from oil and gas and embracing kind of an electrification of the world fundamental because most of their livelihoods are based on an industry that requires extracting oil from the ground and processing it? So when you start to understand the why, like, why do people get to these perspectives, or ultimately, their behaviors, it's often tied to something a little bit deeper. And that gives you, I think, a way to then figure out how to talk to them? How do you persuade them? And how do you most importantly, I think, relate to them? Totally.
Trevor Freeman 10:55
So on that note, you know, data, what you guys are doing, it's useful for decision making, it's useful for informing policy. I guess what I'm trying to ask is, where's that line between pushing a narrative versus understanding what narrative is out there? You know, obviously, you're hired to go get data to help inform different organizations or political entities making their decisions? Is there a line there between getting data and pushing data or pushing a narrative?
David Coletto 11:26
Yeah, I'm often, you know, either often criticized, if anything, because people believe that the polls that we put out in the public domain, for example, are actually influencing public opinion itself. And the evidence of that is minimal. I mean, I don't think there's millions of Canadians who could name abacus data? Or know what the heck we do? Or, or, or have you ever read one of our polls, but I don't, you know, deny that that research at any level of an organization or in the broader kind of conversation we have about society doesn't have an influence. And so when I say like, my vision for abacus is to be the most sought after influential polling firm in Canada. And what I mean by influential is not that we are at ourselves, influencing the direction of policy, but that we're that the quality of our research, and the insights we derive from that research, influences decisions in a positive way. Like, my fundamental goal is to help leaders make better decisions. And I think if your decisions are data driven, if they're evidence based, if they're rooted in understanding your audience, then you can make better, more confident decisions. And so that's what I mean, when I'd say I want to be influential, I don't care. You know, if everybody in the entire country knows who I am, and they want to hear what I have to say, my opinion matters very little. Now, my opinion about what I think the research I do matters, I think is useful. And every researcher brings a unique perspective to the research they do. And I like, I admit, I've got biases, I view the world a certain way. I'm an optimist. And so I'm constantly trying to find the upside of a lot of the stuff that we look at. But I don't believe that, you know, for research to be effective, it's not just, you know, let's go do a bunch of research and write it down on a piece of paper, and it was handed out. I think, and I think where Abacus has been really successful, is that being seen as an effective communicator of what that research means? And helping organizations leaders that whoever action it, do something with it that helps achieve their goals?
Trevor Freeman 13:43
Yeah, that makes a lot of sense. Okay, so obviously, one of the reasons I want you on here is to talk about energy, climate change, decarbonisation, et cetera. Before we dive too deep into some of the specific research you've done, let's talk kind of high level about some of the evolving trends that you may have seen over the last number of years when it comes to Canadians perspectives on those items, you know, help us understand where we've been going these last couple of years and where we are today?
David Coletto 14:12
Well, I think let's start with a step back and look at the broad kind of mindset that I think is important to understand then how people's views of these issues evolve over time. I think we have seen over the course of five years, a rapid shift in the mindset of the general public that has been informed and influenced by a whole ton of external events. Right. So pre pandemic, I think headed, you know, the end of 2019 going into 2020, the public in Canada, Ontario, and Ottawa was very much and I think I'm cautiously optimistic kind of friend, right? Things were okay. The economy was doing okay. Interest rates were very low relative to where they are today. And then the pandemic happened and you had this immediate flip in the mindset to one where most people at least in those first four months of the pandemic, the mindset was fear, didn't know what this meant, we were told to stay home, we didn't know how bad it was going to get, or whether we were gonna get infected, and what it meant for our family, our jobs, you name it. Soon after that, though, I think it became clear that okay, we can control it, we know a little bit more about this virus. And we entered into a kind of a roller coaster of fear and relief, fear and relief, as those case numbers went up and down. Coming out of the pandemic, though, and I think the defining mindset up today, which is really important to understand, to then understand why people will be resistant to certain public policy choices on climate or may not be ready to fully embrace the transition is that most Canadians right now, and I say most, I mean, like 80 to 90% of them, I believe, have a mindset that's very much tied to scarcity. And that is, that is a real shift. And what that means is that a lot of the things that people have come to expect that they can get in their lives are either more expensive, or harder to find or get, or they fear losing what they already have. And those are often tied to issues like housing, the general cost of living and health care. And so that mindset then causes us to view public policy decisions, broader economic forces, and our day to day lives through a very different lens than one where I described as there's plenty of everything, right. And having a good mindset means I can take risks, I can perhaps pay a little bit more, even if the perception is that I pay more, even if it's not true, in order to achieve other kinds of goals. But when I'm the perception of struggling everyday just to get the kind of life I want, or the one in three Canadians who feel like they've completely fallen behind, that is going to make it much harder for me to be persuaded to do things that feel like a big change or feel like they're going to disrupt my life more than it already is. Now, if we expand that, and then we say, okay, so how do we overlay that onto views around the broader issues around climate change, energy transition? I think what's clear in the long term trends is the vast majority, 90 plus percent of Canadians believe climate change is real and is caused by human behavior. overwhelming majorities believe that we, that's actually a crisis that we have to do something about. And in the shorter term, the last I would say, 12 to 18 months as a result of you and me, Trevor, I don't know about you I grew up in, you know, in Ontario, I never once in my entire life, stepped out on a June morning, and saw smoky skies, and you know, take my dog for a walk and bring her home and she smells like smoke. That was never part of my experience. My wife grew up in Alberta, much more likely to happen in Western Canada over time. So I think there's also become a realization that's firmed up that if we don't do something about this, that it's going to have not just theoretical consequences for the earth, but actual implications for my life, I won't be able to do certain things, my health might be compromised, the value of my property might be at risk, I may not be able to ensure, and so that I think has created far more desire or demand to see action. But what's muted it, at least in the short term, is that scarcity mindset where people have basically said, including young people, which is the most fascinating thing is, people often assume younger Canadians are more likely to, you know, say climate change is a priority for the first time in probably ever that I've tracked this, we now have younger Canadians, if you're under 30, you're the least likely to say climate change is one of your top three priorities. Interesting. And that's because other issues, like housing, like economic security, like the cost of living, have overtaken them. And so short term fear of short term scarcity, as at least for now push down fears about the longer term scarcity that climate change will create.
Trevor Freeman 19:07
As we see more of these, in a really defining event, it's interesting, you bring up you know, walking out your door and seeing that weird yellow hue of smoke that we've never experienced before. As we see more of these defining events, does that override that short term, kind of, I don't want to say short term thinking as a pejorative sense, but like override that, you know, looking to tomorrow and remind us that like there's something bigger here happening.
David Coletto 19:34
I think they could. I think every instance of it and you know, what's unfortunate, is that these events, whether they're wildfires or floods or other extreme weather events are now common. And they're happening everywhere and across the country. So from a purely like 'what's going to motivate and mobilize people to change their behavior and demand' action? Yeah, that's there's no doubt those are going to be a stimulant on that kind of behavior and action. But I still, unfortunately, or maybe fortunately, depending on what you're asking about, or how you're framing it. These moments are not severe enough that they're, you know, that's not like the pandemic, which affected everybody, could affect everybody and forced us to all change everything about our lives. I don't think climate change has reached anywhere near that moment yet. And the other thing about it, and this is a defining feature of Canada right now, is that it's a politically divisive issue. There's no issue in Canada that divides the political spectrum, if you're on the conservative side, or the Liberals, the NDP side, is the issue of climate change. And it's not to say conservatives don't believe it's happening or don't fundamentally care about it. They're just not, they're just far, far less likely to put it as a priority. And so there's no consensus on what we do about it, what's the best policy choices, and how fast we need to go? And, and so we're still arguing about these things, which means, as a typical average person watching all of this happen, if the people in charge of making these decisions can't agree, well, then maybe it's not time for me to kind of line up and and do something about it, which I think is what part of the problem right now.
Trevor Freeman 21:23
Yeah, I think it's that divide between the number of people a percentage of the population that really firmly believes and sees this as a problem, like you said, and really knows we need to do something about it, compared to the various amps, which are probably evenly split on what that is, what do we do? It's hard to create policy, and it's hard to create ways forward, when we can agree on what we want to do. Something that I found really interesting, and this is going back a bit, I'm curious, in light of what we were just talking about, whether you see this as changed as there is this overwhelming idea that Canadians want to be seen as environmentally conscious, we want to be seen as leaders in that sustainability, renewable energy field. And I'm thinking about the findings you published back in 2020. So three and a half years ago, now, just the early days of the pandemic. And, you know, I can relate to the idea of Canadians wanting to be seen as virtuous leaders, I was, you know, fresh out of university and traveling the world and you want to put that shiny Canadian image forward. Tell us about that idea of how we want to be seen as, as the leaders and doing the right thing. Where does that come from? What drives that in, in our kind of national ethos? Or am I pulling something that's not there?
David Coletto 22:45
Yeah, no, I think it is there. And I think every country, by the way, there's a nationalism, a pride that, whether you were, you know, like, if you and I asked questions like that, in the UK, you know, Brits will want the UK to be seen as progressive on environmental issues are at least, you know, not seen as like, deeply polluting. And I think, part of the psyche of Canadians and I would say Canadians outside of Alberta and Saskatchewan, because I think those two provinces because of their reliance, and how important the oil and gas sector is, to those economies view this issue differently than, say, folks in Ontario, or Quebec, in particular, is that, you know, Canadians often have this like sense of superiority, certainly, compared to our American friends sound South totally. And the environment is one of those issues that we think we are better, or we should be better. And I shouldn't say we are better, but we believe we should be better. And I like that aspiration. Like, I think there's that desire for us, broadly speaking, to do our part, to be seen as leaders on this issue. But, I mean, I think there's limits to that perspective on then, okay, but are we all looking to, you know, change our behavior or, you know, adopt, you know, get rid of our furnace and put in a heat pump or, you know, change our gas powered vehicles to either a hybrid or an EV? No, we know, that's not happening as fast as it could happen. And so, it's one thing to believe it and want it and it's another thing to do it yourself. That being said, I do think from a public policy perspective, that we do want our leaders to be aspirational to, and to be, you know, looking to, to move the needle. But I think this is where your question about life was three and a half years ago, different from today, three and a half years ago, we didn't have the same mindset. So today if I ask people, What would you rather focus, reducing the cost of living making it easier for people to live their life day to day or relentlessly focusing on reducing emissions and moving to cars? I would say maybe two thirds would say, make my life easier first. And then I can get to the other thing. And so I think the more recent times have probably shifted that perception to some extent, but still want us to be leaders. But you know, they will want policymakers to coerce us into changing our behaviors.
Trevor Freeman 25:18
For sure. So with that in mind, with that context, moving a little bit forward in time, you're a little closer to today. Just last fall, September, you released findings that talked about Canadians' interest in energy efficient housing. So let's get a little bit more granular here. Talk about what Canadians feel about their own homes and what they're looking for.
David Coletto 25:40
Yeah, it was really my colleague, Edie Shepherd who did this research. And we were really interested in understanding particularly given all the conversations about housing affordability and the housing crisis. And you know, that some see as a real opportunity for us, as we build millions of new homes over the next number of years, we should probably be focused on making sure that they're as efficient as they can and, and, and help us tackle our need to reduce emissions and the climate crisis. And I would say that most Canadians 60% say that it's important that the home that they buy next is energy efficient. Very few say it's not important, there's a degree of difference, there's probably some we're gonna be like, I want to make sure it is and there'll be some that will likely say I wish it was but maybe if it costs me a few, you know, 10 grand more, I may not be able to afford it, but my intention is to see that it's there. And what's really interesting is when we asked people okay, you know, why would you want it? What are the upsides? Well, there is a perception that a more efficient owner will save the money. There is a broad understanding that it's going to future proof their home from future increases in the cost of energy. And there's the moral imperative that they think it's important to do it so that we can reduce our impact. Now, what are the barriers while they're the same? It's almost like the upside is the affordability. But the barrier is also affordability half who say, Okay, well, what would prevent you from doing it? Say, well, the upfront cost, the perception of the upfront cost is a big barrier to it. The fear that it may require more maintenance, like if you're putting solar panels on your roof, what does that mean? Do I have to maintain it? Is that going to be more costly? And then there's also a concern about just the availability of the actual energy efficient homes in the places that they live. So what it signals, though, to us is there's an intent, I think that almost everybody understands that it would be better if we all could live in a more energy efficient home. But there's these trade offs, these pushes and poles that I think are completely rational and natural for people to have, but are based on a lot of perceptions that may not be actually rooted into reality.
Trevor Freeman 28:03
Yeah. And it's great, great insight. I wonder, how do we take that? Or what impact does that have on decision making about future policy? And so I'm specifically thinking about, like the caning government's greener homes grant, which was a program to provide people with no interest loans, and in some cases, incentives to upgrade their home with clean technology, let's call it that which is oversubscribed, and they ran out of money. Does this inform policy of what comes next? Is it Is there something in there about helping people connect the dots between we'll lower that upfront cost for you, we'll have a program to lower the upfront cost, you get all those same benefits that you care about the affordability side that, you know, moral side of things to talk to us a little bit about how we connect the dots there.
David Coletto 28:52
Well I mean, the fact that was oversubscribed, as a proof that there's demand out there. That people are willing to do these things, if you lower the barriers to allow them to do it. And the cost is a big one. So and that's normal, and it's good public policy to try to incentivize the behavior you want to see and disincentivize the behavior you don't. So like, my advice to policymakers is, if you think this is important, and I'm no expert on what we have to do to achieve our emission targets and to get this issue under control. But home retrofits and increasing the efficiency of our homes, which I believe in what I've read is a big contributor. Right? Both commercial and residential properties are a big contributor to emissions, so if the incentive isn't an effective and efficient way of doing it, then we should continue to do it because it's clear people will do it. We also see for example, if I just take away from housing and residential energy use, and then I just use EVs as another example. And while there's some debate right now over whether EV demand is going to continue. But there's no doubt that provinces that have been more generous with their rebates for people who buy an electric vehicle, have seen a higher uptake in EVs go back to NBC, outright lead the country. And it's not like it's warmer in Quebec than it is in Ontario. There's a policy decision and choice that was made that has changed people's behavior. So I think we, you know, we, especially at a time when people are feeling that pinch and that squeeze, there's, there's benefit. Now, the problem also is, and this is bringing it back to the public policy lens a little bit as governments have been spending a ton of money. And so there's increased pressure on them to reduce their spending and try to manage their budget a little bit better. But, you know, priorities, I guess I'll say, and for many climate changes should be the, if not the most important thing, at least near the top.
Trevor Freeman 30:58
Yeah, and I guess, I mean, part of, we're kind of going back and forth between talking about climate change in the context of everything, and then, you know, dialing into specific things. If you focus in with people on, you know, within this issue of climate change, what's your barrier to getting a heat pump or an EV? And that affordability might be the upfront cost. But then if you zoom out and look at the more macro lens, you know, should the government be spending money on that, in particular, is that the most important thing for the government to spend money on? Maybe the answer changes, maybe, because then you're looking at it in the context of all those other issues that are also important to people.
David Coletto 31:34
Yeah. And just to drill down even further, in that study we did in September, we asked people in Canada, how interested they would be, and a very specific set of changes they could make to their home. Right things like, you know, high levels of insulation, to LED lighting, to even a geothermal heat pump, which I suspect most people don't really understand the science behind, or know how that would even work. But what we learned is that the vast majority of Canadians are at least open minded about making these changes to their home. So they're not like there's no like, deep, except for a small segment of the population's deep ideological or emotional negativity towards a sustainable behavior. It's just how do you get people over the barriers that exist? In them actually doing it. And cost is one simple understanding, accessibility of the service. And obviously, you know, an organization like hydro Ottawa has a role to play, and you do a big, important role in helping you know, consumers in the city. Think about their energy consumption as you try to help us conserve and be more energy efficient.
Trevor Freeman 32:45
Yeah, for sure, I kind of want to pull on that thread a little bit. So as you noted, like, you know, an organization like Hydro Ottawa, we're kind of on the front lines with our customers, we have that one to one relationship with them. Sometimes all that is just a bill in the mail, but they know that we are involved in energy. And, and we take it upon ourselves, we think it's important to help our customers understand energy, help them understand that, you know, part of the sector. We're going about that, and as we're talking about, especially the energy transition, what does your data mean? What can we learn from that in terms of how we engage and in the messages we bring to our customers? And I'm asking specifically thinking about an article you shared, just last week, which talked about whether carbon pricing as a policy is suffering from a failure to properly communicate. So, you know, that's kind of two pieces there, the Hydro Ottawa piece, as well as that, you know, maybe weaving all together for us.
David Coletto 33:47
Yeah, I mean, I could spend an hour talking to you about, you know, public understanding of, you know, science and climate change and carbon pricing, but the short version is, you have to assume that most people have little understanding of how things work. And I often use the analogy of, of a car and let's use an EV because that's on brand for this conversation, but like most people would know how to drive that EV but they have no understanding of how the energy is produced from the battery and it works to like turn the pistons I don't even know if there's distance in an EV. Right, there's probably not there's not that combustion engine, whatever. I don't need to know that. I just need to know how to drive it. Yeah. And so I think that the lesson there is, and the carbon tax or price is a good example of that. I don't believe that the federal government ever did the work it needed to do to explain to people why. And sometimes it's shocking how little people even understand basic principles like supply and demand that if you raise the price of something, people are going to be disincentivized from buying it or you doing that activity because it costs more. In the case of, you know, carbon price, that's the whole incentive activity that produces emissions, we want to make it more expensive, so people do less of it. But I've done focus groups, you know, years ago. But I don't think there's been a renaissance and understanding where people didn't basically understand why we raised the price of, of carbon or an emission like that. But then you've complicated it by giving that money back, which I think is a good goal, because it's really you're trying to signal a price and trying to get those who consume a lot of energy that produces emissions to reduce that as much as they can. That even in our research, most people who received a rebate, didn't know why they received it. And then when we asked them, okay, well, if this program was eliminated, and keep in mind, the fact is, most Canadians do receive at least close to or as much rebate as they would likely spend from the tax or the price. They thought they would still be better off if that just disappeared. Which tells me that that communication, and not assuming that people, you know, all watch the news or spend a lot of their own time actively looking at information. And even if they are, they may not get good information, because there's so much misinformation out there, that organizations actually have to spend a lot more time explaining and communicating. And look, I think one of the simplest and best things that Hydro Ottawa does as a consumer, as a customer of Hydro Ottawa is like when I can log on online, and you're giving me some insight into what is consuming the energy in my home, right? Like, you're like, you likely use your, you know, washing machine and your dishwasher. And, and that allows me at least to understand the implication of that choice. And if I want to reduce my energy consumption, I suspect most people want to do it because I just want to save money, then you're giving me the power through information to do it. So I think there's a lot of value in communication and just public education. It's really hard for me to say, but I think it is proven to be essential in getting people to change behaviors, away from things they've done for most of their lives.
Trevor Freeman 37:21
Yeah, it's great insight, it's something that we are constantly thinking of is, how do we relate this thing that's important and that everybody would agree is important to people's day to day lives, because they don't spend all the time thinking about it, they've got other things on their mind, other things that are important to focus on. So great insight. I want to zoom out one more time quickly here and talk about, you know, data that you published in 2022, about our energy system as a whole. So the federal government has said by 2035, all electricity production in Canada should be emissions free, on the whole Canadians completely agree. So you have data that says eight and 10 80% of Canadians believe a clean energy system would be more affordable and more secure than a fossil fuel system. I was pleasantly surprised to see that. I'll be honest. Tell us a little bit about that. And what else did you find in that study?
David Coletto 38:17
Well, I think this comes off of obviously, the invasion of Ukraine from Russia, which raised a lot of discussion, not just about the affordability of energy, because of how that conflict, you know, spiked natural gas prices and really hit Europe hard. But also a sense of energy or energy security. And so we wanted to understand, do people recognize and understand the risks actually involved, and the opportunities not just from a purely climate lens, but from an affordability security lens? And this is a really important conversation? Because I think it recognizes that not all people come at an issue with the same perspective, right? If you're somebody who doesn't believe that climate change is an absolute priority, well, then you've got to find another way to get them to behave or change their behavior, or at least agree on an outcome that might be for a different reason, but gets us to the same outcome either way. And I think what we learned from this research is that when you ask people, for example, you know, which do you think is more affordable, a clean energy system that would include hydro, wind, solar power and electric vehicles, or a fossil fuel energy system? So think oil, natural gas, coal, gas powered cars. Two of three, say I think that a clean energy system is going to be more affordable and an almost same number 68% Say, I also think it's going to be more secure. And now, that's not a consensus. I think it's getting close to one. There's still a third of people who say no, no, I think kind of those, those legacy fossil fuel driven systems are both more secure and more affordable. But I wish we had asked this question, you know, 10 years ago, but I suspect if I had, you would have probably seen a complete reversal. Right? Yeah, it would have been the opposite. And so we have seen, I think a change in people's perspective and global events have pushed us there. It just tells me that at this base level of people's understanding and belief that they think if we do everything right, these things will be better for me, and better for our country and better for the world. And that we just need to now deliver and execute on that, I think, as both policy and in the day to the lives that people are experiencing.
Trevor Freeman 40:38
Uh huh. So thinking about the change in technology and the changing landscape, we've talked about how the energy system is changing. We've talked about the impact of the pandemic, and the fact that you and I are, you know, sitting having this conversation over video chat, which is not that common, even four or five years ago. How is that progression and technology, changing the way that you gather data and understand where Canadians are at is disrupting your industry? Like it is other industries?
David Coletto 41:10
Yeah, in every way. I am too young to remember the golden years of market research and survey research. But there was a time when you know, and everybody has a phone, but not everybody answers that phone, when you could call households. And most people, almost everybody would pick up the phone. And then of those who picked up the phone, at least half or so would answer your survey. Now, you know, everybody has a phone, but almost nobody picks it up if they don't know who's calling. And that's forced the industry to respond. How people communicate, and how they don't communicate is tied to how then we can reach them and collect information from them. And so what we've seen in market research is almost an entire shift towards online research. I'll spare you the detailed nerd conversation about how we do that. But I would say most 90% of the research Abacus does, for example, is done online in some way. Whether it's recruiting, you know, the general population, when we do a poll of Canadians through a number of different panels that have recruited people, from time to time take surveys, or whether we're doing employee studies, or customer studies, using lists through email, or text messaging. But what's important is, despite all that change, I think our industry has been pretty good at being able to continue to engage people, response rates dropped, it's like people don't want to share their opinions as much as they used to. So that's a problem for us. And the most important thing as a researcher is to ensure that those who can take part in research are not fundamentally different from those who don't. And I don't think we're there yet. But it's something that- if there's anything that keeps me up at night about research, is that right? Is there going to be a moment when you know, Trevor, I don't know if you answer surveys when you're called or whatever. But if you do, and everybody who does shares the same kind of perspectives, socio economic backgrounds, demographics, and the people who don't answer surveys are completely different. And all those, then the surveys won't be representative, they won't represent the populations we're looking to understand. So yeah, technological change is changing everything. And the big, big thing I've been thinking about is what role does AI play in the market research industry? I think there's going to be a lot of benefits in terms of being able to synthesize large amounts of data, you know, being more efficient. But the impact that it has on how we collect information, I don't think is fully understood yet.
Trevor Freeman 43:42
Anything that's really surprised you and in your research, anything that's really jumped out that you've said, holy smokes, that's not what I expected.
David Coletto 43:49
I think it's - not really I am never I'm rarely surprised these days, because I'm, I'm so inundated and constantly kind of looking at data that you almost you're almost anticipate where things are going before they get there, though, what's interesting to me is that people aren't dumb. And then that's not to say that's surprising. Oh, my God, people aren't dumb. But I think sometimes there's an assumption that, you know, most people - I'm not saying most people are dumb, but they aren't paying attention. And there's a lot of people who don't pay attention to a lot of things. But I do think that most people are thinking about how they reconcile all of the things that are going on in the world and in their life. And I think climate change is now part of the conversation that's regularly there. And that to me is going to make it easier for us to achieve that thing you just said right, that that's the first step in getting people to change their behaviors and to embrace change is for them to recognize that a problem exists. And so step one has been there for a while. And I think that's going to accelerate step two, so I didn't answer your question. She does. I am rarely surprised by her about pretty much anything these days. But I am pleasantly surprised by how thoughtful some most people can be about things if you give them the chance to be.
Trevor Freeman 45:20
Yeah, I totally agree. And I think that's, I guess, aspirationally I like to think, you know, in my part of Hydro Ottawa, and what we do in engaging with customers, it's keeping that in mind and remembering we are trying to understand things in our customers lens, what matters to them. And like I said earlier. You know, my head is in this it's in, it's going through the lens of energy all the time. And that's not the case for everybody. So keeping in mind that yeah, people are diligent and paying attention and thinking about things that are important to them. And that just may be slightly different from the rest of us. So to kind of wrap it up here, we typically end with a series of questions that we asked most of our guests. So I'm going to fire the match here and see what you think. You're on the receiving end now of data gathering, I guess you can say. What's a book that you've read that you think everybody should read?
David Coletto 46:16
Oh, man, I read like eight books at once. And so remembering what I'm reading? Oh, that's a tough question for me.
Trevor Freeman 46:26
But what's a book that you've read in the last month that you think everyone should read down? I'll narrow it down for you?
David Coletto 46:31
I think, okay, it's not in the last month. I'll start by answering that, okay. So a book that I think helps explain so much of the world right now is called Prius or Pickup. It's by two American political scientists. But it's not like a nerdy academic thick book. And it basically argues that there are two primary worldviews, but they are fixed and fluid, and that so much of the political division in the United States, but so much of the consumer behavior we see, is affected by that worldview. So Prius and Pickup are like the choice between vehicles. And it changed my thinking around persuasion about communication, because it basically argues that most people, and I think it's true in Canada as it is in the US, or anywhere else around the world, start a journey with a particular base assumption about the world. And if you understand those assumptions, you then understand how to persuade them.
Trevor Freeman 47:36
Very cool. Is there a movie or a show that you've watched recently that you would recommend everyone take a look at?
David Coletto 47:43
Hmm well, I love Succession. It's been a while since it ended, but if you haven't seen it, it's brilliant TV. It makes you mad. You hate all the characters, but there's something really compelling about the writing. I really love that. And then my guilty pleasure is Curb Your Enthusiasm, which and it's in its final season right now, as we record this.
Trevor Freeman 48:09
Awesome. I can't agree more with both of those. If someone offered you a free round trip, anywhere in the world, where would you go?
David Coletto 48:18
I am a cyclist. And I usually travel with my bike. Road cyclist. So anywhere in the world, I would say, you know, I think because I have never been I would love to go to places like New Zealand or Australia and explore on two wheels, either of those places. And yeah, that's where I go.
Trevor Freeman 48:40
Cool. Who's someone that you admire?
David Coletto 48:43
Oh, man. Good question. Dude, why admire? So many? It's like, what do I - how do I frame this? These are hard questions. If you know what, recently I had someone who's like, actively involved in politics, in terms of like, public opinion, and being part of that conversation. I increasingly admire anybody, anybody, and I'm not going to pay any political support like partisan brushes or political parties, anyone who puts their name forward to run for political office these days. I admire that because it is a thankless and difficult job. And whether it's our Mayor or Premier or Prime Minister, you can disagree on the decisions they're making, you can dislike them as people if you want. But yeah, I think we should admire the fact that they have chosen to do something that is a pretty horrible job.
Trevor Freeman 49:38
Yeah, well said. And finally, is there anything kind of about the energy sector, its future that you're particularly excited about, or really keenly interested in?
David Coletto 49:50
I am an eternal optimist about human ingenuity. I'm not somebody who thinks like the end is coming and it's all going to go to hell. I actually think that we will find, and we have probably found the solutions that are going to help solve this problem. And so what excites me the most I think is, you know, I am excited for the day. I really am when I step on an airplane that is entirely powered by a non emitting fuel of some sort. I don't know when that's going to be, I don't know how long it's going to take. But I think if we achieve that, then I think we will have solved a lot of the other things and I I don't think it's that far away.
Trevor Freeman 50:29
I mean, as your bio says, infinitely curious, passionate and eternally optimistic. I think that that sums it up pretty well. David Colletto, this has been a fantastic conversation. I really appreciate you coming on. I really appreciate the conversation too, Trevor. Thanks for having me. Thanks. Take care. Thanks for tuning in to another episode of the thinkenergy podcast. Don't forget to subscribe wherever you listen to podcasts, and it would be great if you could leave us a review. It really helps us spread the word. As always, we would love to hear from you. Whether it's feedback, comments or an idea for a show or guests. You can always reach us at [email protected]
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The energy transition will define the sector for decades. And smart, passionate people are needed across the industry—leaders and innovative thinkers to chart the path forward. In his first episode hosting thinkenergy, Trevor Freeman gives the future workforce a voice, chatting with two engineering interns about what a career in energy means to them. Listen in as Alana Jones from Envari Energy Solutions and Priscilla Lacerda from Hydro Ottawa share their experiences.
Related links
Hydro Ottawa: https://hydroottawa.com/en
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Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
Alana Jones on LinkedIn: n/a
Priscilla Lacerda on LinkedIn: https://www.linkedin.com/in/priscillalacerda/
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Transcript:
Trevor Freeman 00:07
Hi, welcome to thinkenergy podcast that dives into the fast changing world of energy through conversations with industry leaders, innovators and people on the frontlines of the energy transition. Join me, Trevor Freeman, as I explore the traditional, unconventional and even up and coming facets of the energy industry. If you've got thoughts, feedback or ideas for topics that we should cover, we'd love to hear from you. Please reach out to us at thinkenergy@ hydroottawa.com. Hi, everyone, this is Trevor Freeman here. This is my first official show without the training wheels. Just as a reminder, your regular host, Dan, is hanging up the lapel mic, actually, it's a big giant microphone - go bigger go home, I guess. And I'm stepping in to try and fill his shoes. The consistent thing though, is that the goal of the show continues to be to explore the fast changing world of energy through conversations with smart people doing cool things. Today on the show, we're going to talk about the energy workforce of the future. So this show is featured a number of conversations about the energy transition, which is arguably already underway. And this massive shift will really be the defining feature of this sector for at least the next couple of decades. Like any other massive project or societal change, in order to do it properly. We need great people. We need smart, passionate people in all areas of the sector to help us move forward into uncharted territory. A career in energy is really an exciting, dynamic pathway and a great way to contribute to meaningful change. But obviously, I'm a little biased, so I wanted to talk to two people who are earlier in their journey. It's great timing for this conversation because March is both National Engineering Month here in Canada, and we've just celebrated International Women's Day. Joining me today are two smart, young engineering interns working in the energy space. Alana Jones has had a number of roles with Hydro Ottawa, and currently works for Envari Energy Solutions, a Hydro Ottawa affiliate. Priscilla Lacerda joined Hydro Ottawa as an intern last year, Alana and Priscilla, welcome to the show.
Alana Jones 02:10
Hi, Trevor. Thanks for having us.
Priscilla Lacerda 02:12
Hi, Trevor. Thank you.
Trevor Freeman 02:14
Alright, let's get started by learning a little bit about you both. Priscilla, why don't we start with you? Could you tell us a little bit about where you went to school and what you studied and really how you ended up working in the energy sector?
Priscilla Lacerda 02:25
Sure. So I'm originally from Brazil and completed my studies there. I have a Bachelor in Electrical Engineering and an MBA Diploma in Business Management. While I was at the university, I tended to work in an affiliated company and spent around six and a half years there. Eventually, I decided to immigrate to Canada. And because I used to work in energy fields in my home country, I researched a lot about Hydro Ottawa and ended up being selected to work as an engineering intern last year.
Trevor Freeman 02:54
That's great. Well, I'm glad that we got you to join us from Brazil. And I think your experience in you know, both in Brazil's energy sector as well as here in Canada is going to be really beneficial both for you and for us. Alana, maybe the same question for you. Tell us a little bit about how you got started in the energy sector.
Alana Jones 03:12
Yeah, so I studied chemical engineering. I come from a large mining community. And that was the initial plan to work as a metallurgical engineer. However, once I graduated, I was a young 20 year old looking for a more exciting city than Sudbury Ontario had to offer. So I relocated to Ottawa. My brother was here, and I've always loved this city. I realized pretty quickly, however, that it was a lot harder to find a role in chemical engineering than it was in Sudbury. So I started working in restaurants and pubs to pay the bills. Plus, it was fun, the money was great. But fast forward five years, and I knew that I needed to actually use my degree and find a career. So I really liked Ottawa, I knew I wanted to stay here. I just didn't really know how to make that happen. So I contemplated Teachers College. And then one day on the radio, I heard about an exciting opportunity. It was a program that Algonquin College was running to get more women into the trades. They were calling on women with engineering science or math degrees to take their fast tracked electrical engineering technologists program. So the perks were wonderful. They offered free laptops, work boots, and what I found most appealing was an opportunity for a Co-Op with a local utility. So I ended up doing my four month Co-Op with Hydro One. And it was a great way to break into the industry and actually see the utility business and how it was run. And that same year I graduated from the program at Algonquin I got hired on as any it with Hydro Ottawa, so I feel like everything just worked out really well.
Trevor Freeman 04:41
Awesome. It's great to hear about the different kinds of unique pathways that people take to get to where they are on them. That's not unique to the energy sector but still interesting to hear. So let's dive a little bit deeper into what you guys do today. Alana will stick with you. Help us understand what it is you do in your role and you know, tie that back to how that relates to your engineering studies?
Alana Jones 05:02
Sure, my current role is with the Envari electrical team. My main focus is electric vehicle infrastructure projects and energy studies for buildings. As you know, there's a massive push for electrification of vehicles. And the government has mandated that all vehicles sold as of 2035 will be electric. So we see huge numbers of people wanting to get a head start on having that infrastructure available to support their future EV needs. We work with government agencies, many car dealerships, condo, apartment buildings, airports, even companies looking to convert their full fleets over. So my role is to perform the initial assessment on a building to determine if they have enough electric capacity to install any EV chargers at all, and what their options are as far as installation size and what that would look like with respect to their building layout. Our team helps provide guidance on the type of charger and system that would be most suitable for their needs. And there really are so many options, whether it's fast charging, or rapid charging, or if they want to allow public use or private so you get into a whole list of options that clients often need guidance on. And sometimes we actually see that buildings don't have enough capacity to support their electric vehicle infrastructure needs. And as one example, if the transformers are too small to support additional power loads, in that case, we can recommend a service upgrade to get them where they need to be for future electrification. Sometimes, that means designing a surface upgrade before charger installation to ensure that the building will have enough power to support the needs. And that means sizing the service accurately as well to reflect the current and projected needs. So these are expensive upgrades we're talking about. And they should last decades to come. The last thing you want to do as an engineer is install something too small, to find out 10 years down the road that the building needs more power, or if you oversize a service, it ends up just costing much more than it needs to. And I guess the last part of my role is the actual implementation of these chargers. So once any service upgrade is done if it's needed, the group can begin managing the installation, so sourcing the chargers and electrical contractor to do the work. And a big part of my role is making sure all parties are kept in the loop and the project remains on time and budget so that it can be as simple as possible for the client.
Trevor Freeman 07:09
Great. Thanks for that. We'll come back to that in a minute. But Priscilla, over to you, kind of the same question. Tell us about what you do specifically and kind of how that relates to your engineering experience.
Priscilla Lacerda 07:21
Yeah, so basically, I prepare and maintain a portfolio of business performance measures for our electricity distribution division. Alongside my supervisor, we identify opportunities to improve internal and external processes, and also analyze financial data. As you are well aware of, as a utility, we are regulated by the Ontario Energy Board. So it's imperative to keep our processes and analysis well documented. And that's the importance of my role and department and how it relates to my engineering studies.
Trevor Freeman 07:51
Great. I mean, those are just two examples that you guys both gave about, you know, the number of different roles within the utility sector. And it's a, you know, a pretty wide range of things that have to happen in order for us to deliver the service that we do and make sure that we're providing value for our customers. So thanks for that. Maybe kind of a follow up question on that. Anything that surprised you so far in your role here at Hydro Ottawa, and Envari, for you, Alana.
Alana Jones 08:20
Um, I would say the most surprising thing I've found is that everyone really wants you to succeed. I've been really, really lucky in my various roles, having managers and supervisors with a ton of experience to be able to coach me and support me in whatever ways they can. Our group at Envari is so diverse in their knowledge and backgrounds. So they offer, each person offers a specific skill set that they're willing to share with everyone. And anytime I need help or support, there's always someone willing to take that time out of their own busy schedule to support me. And I really love that. I mean, sometimes we spend more time with our co-workers than our own families. So I think it's important to have a nice working environment and to feel supported. And I've been lucky enough to have had that experience throughout my career.
Trevor Freeman 09:02
Great. That's awesome to hear. Priscilla, what about you?
Priscilla Lacerda 09:04
To be honest with you, in my specific case, because most of my experience was in my home country, one surprise that I had was that here in Canada, each province regulates its electrical system separately, and has their own model. While in Brazil, all the utilities are nationally regulated by one energy board.
Trevor Freeman 09:22
Yeah, it's certainly a complex landscape that I think, you know, folks outside of the sector don't always appreciate and you know, they don't need to worry about that, because we worry about it, but it is a complex regulatory sector. So Priscilla will stay with you. I'd like to dive a little bit deeper into your role in what you do. You talked about your role in reporting on grid performance. So that's our outage and reliability reporting, as well as financial reporting related to grid operations. Tell us why that's important for a distribution company like Hydro Ottawa.
Priscilla Lacerda 09:55
As I mentioned before, Hydro Ottawa is regulated by the Ontario Energy Board, so it's crucial to maintain a reliable and cost effective grid. Our primary objective as a distribution company is with the customers. As we continually strive to improve performance for our customers, we need to maintain quality data to derive critical business insights and make informed business decisions.
Trevor Freeman 10:18
Great. So following up on that, do you see, you know, smart technology or AI or anything else coming in and, you know, changing the way that we report in the future?
Priscilla Lacerda 10:31
Yes, I see smart technologies and the blockchain is doing proof predictive analysis, and also anticipating potential issues and trends in the grid performance. Also, smart grids enable real time monitoring of various aspects of grid operations. And that's extremely beneficial as it will provide more up to date data.
Trevor Freeman 10:52
Great. Alana, we're gonna jump over to you here and kind of do the same thing, dig a little bit deeper into what your previous answer was. So you mentioned things like EV charging infrastructure for some of our customers that own large buildings. Are you seeing more of our customers look to what we might call, you know, emerging technologies to meet their own needs or the needs of their own customers or building occupants?
Alana Jones 11:15
Yeah, good question. We are seeing many, many people come to us to see what their options are for the implementation of EV chargers. If you are an EV driver looking to buy a condo in the city, having that infrastructure at home to charge is a must. And every year more and more people are driving EVs. So definitely, I would say building owners are looking to the future of electrification of vehicles and accommodating their building occupants. And we also see a huge push from dealerships to get chargers installed, whether they have requirements they need to meet, or whether they want to be the ones to get their hands on the latest EV models first. They are really interested in having that infrastructure already in place to accommodate current and future needs for it. There's also a goal, I think, not to be behind the eight ball when the time comes. And when everyone is rushing to get it done. So 2035 isn't that far away. And year after year, the increase in EV sales jumps, so getting your establishment ready for that, I think, is a must. And the last bit is funding. It's a huge early adoption incentive and government funding isn't going to be around forever. And as a company, we're able to secure a ton of funding for our clients. And it really drives down the cost of these easy installation projects.
Trevor Freeman 12:25
Geat. And you know, you can't really talk about EVs or electrification without you knowing, at least considering sustainability and climate goals. Do you find that your customers' goals when it comes to hitting a netzero target or just reducing emissions? Does that really impact the decisions they're making? And as a result, is that impacting your work?
Alana Jones 12:44
Yeah, absolutely. I believe the government mandate that all passenger vehicles being sold as of 2035, must be electric. And I think 20% by 2026, has had a huge impact on our clients, specifically dealerships. And some don't have any infrastructure in place at all, or even the capacity for the EV needs we're finding. So if service upgrades are required, that pushes the timeline of getting these EV chargers installed further and further away. We're also noticing municipalities looking to get fleets electrified, as well as looking to have larger service vehicles converted over to evey and everyone knows it's coming. And for some, it's been kept on the back burner. But like I said, 2035 really isn't that far away. So as a company, we are definitely growing to meet the demand of our customers. And so that's really a good sign of things moving in the right direction. And we know ultimately, it'll be better for the environment. Right? If all passenger vehicles and eventually working vehicles move to electric, that's not a secret. I think overcoming insecurities around electric vehicles is a big hurdle that many of us still have to get over. And I think that as battery technology improves, more affordable models are available. And the increase in public use chargers which we see happening rapidly, more and more people will get on board what I'll call the EV train.
Trevor Freeman 14:00
Right? Yeah, that's great to hear. Okay, I'm going to shift gears a little bit here. So both of you are closer to the beginning of your career. I'm curious about how your experience so far has influenced how you see your own future path within the energy industry or elsewhere. Priscilla, why don't we start with you.
Priscilla Lacerda 14:18
Well, my current experience gives me a holistic view of the company, as it deals with different departments, which makes me think about pursuing a management career in the future.
Trevor Freeman 14:29
And do you see that - like, so you're in the distribution, part of the business now and specifically focused on reporting? Is that kind of where you have your eye or are you looking at other parts of the business?
Priscilla Lacerda 14:41
Well, working with distribution has always been rewarding for me. So I'd say I would like to continue to work with this. What makes me most fulfilled about the role that I'm currently playing is being able to help other departments identify possibilities for improvement in existing or new processes.
Trevor Freeman 14:59
Great, Alana, what about you?
Alana Jones 15:02
Um, I believe it's a really exciting time to be an engineer working in the energy sector, there are new and emerging technologies. It's fast paced, and there is an abundance of work to be done. I'm just excited to be a part of it. Um, the industry isn't going anywhere. And like I said, it's growing rapidly. So having the experience to work alongside some really bright people on the bleeding edge of these technologies, is a really great opportunity. And hopefully, I'll have a career in this for years to come.
Trevor Freeman 15:30
Awesome. So I'm curious to hear from both of you. What do you think are some of the biggest challenges facing the energy industry right now? And Alana will let you kick that off?
Alana Jones 15:41
Yeah. I think one major challenge is having the infrastructure to support the electrification of buildings, homes, and all vehicles is a huge endeavor. And the grid needs to drastically increase in size and be ready to accommodate these future loads. And the pathway to net zero is a huge undertaking, and it will be challenging to achieve that, I believe. That's not to say it's not doable, but it's definitely a challenge and a massive investment. That being said, it's important to note that electrification changes are not happening all at once. Not everyone is switching to EV at the same time, or getting their buildings or homes all to net zero all at once. So I do believe that the Canadian grid is capable of growing gradually alongside those changes to be able to adapt.
Trevor Freeman 16:27
Great, Priscilla, what do you think?
Priscilla Lacerda 16:29
Well, one of the challenges the energy sector is facing right now is the urgency to meet the decarbonisation, and net zero targets. And this is driving significant electrification efforts across various sectors, as Alana just said, like transportation and construction, for example, because construction right now is changing, like the old heating and cooling gas systems for electric appliances. So being a key player in this scenario, Hydro Ottawa is working alongside partners, customers and suppliers to achieve our net zero goal for 2030. And also, we are committed to supporting our customers in their efforts to meet their own net zero targets amplifying our collective impact on sustainability.
Trevor Freeman 17:14
Yeah, great. I think you've both identified some pretty key challenges. And luckily, we've got great people like the two of you helping us get there. So I'm wondering if you guys have any advice that you would give to, you know, current students or people that are considering an engineering career or another career in the energy sector that you can pass on based on your experience? Priscilla, you can start us off.
Priscilla Lacerda 17:38
I would say seek opportunities, like internships or Co Op programs during your engineering studies. Because even though theoretical knowledge is essential. It's also important to know how to apply what you're learning in real life situations.
Trevor Freeman 17:54
Yeah, that's a great point, Alana, any great advice?
Alana Jones 17:57
Yeah, I agree, I would say absolutely get involved. It's a great opportunity to contribute to climate change solutions. I believe it's a stable industry with a ton of opportunities to learn about the latest and greatest technologies. As I mentioned before, I come from a mining community where it's not always stable. It's a very boom or bust industry. So when it's good, it's really good. But there are times the price of minerals drop and mines close, jobs are lost and communities become ghost towns. It's just not the same as it is in the energy sector. There is and will be for the foreseeable future and abundance of work and I believe in the need for skilled workers. So when choosing a path to take your career, I think the energy sector is one that I would highly recommend.
Trevor Freeman 18:40
Great, thanks for that. That's great to hear. Could you each talk about a misconception about the energy industry or your work that you think people might have that you'd like to, you know, let them know about?
Alana Jones 18:53
Sure. And a misconception around my work with electric vehicles and I see this a lot. I believe there's a lot of insecurities around EVs, so battery ranges, one especially in colder climates, like Ottawa. Battery technology, though, is constantly improving, and there are ways to mitigate the effects of the cold weather on your battery. Things like preconditioning your battery by turning it on, turning on the heat for even 10 minutes before driving. Some vehicles even offer a winter weather feature that helps keep the battery in an ideal temperature zone. Another aspect is that five years ago, the landscape looked much different when getting from point A to point B. Now public EV infrastructures are everywhere. When you look at the EV charging maps and cities. They're just covered and it's only getting better. The government just announced a $1.2 billion investment to build 84,000 chargers across the country by 2029. So it's likely you won't be able to go anywhere without seeing a charger. And I think as more and more chargers are put on the map people will be more accepting of the technology or realize that it's not going anywhere and realize that it is a huge opportunity for us individuals to reduce our carbon footprint. Lastly, I think it's difficult for people to commit to the initial investment into electric vehicles. I think for a lot of people, they see the price tag on an EV . And that prevents them from taking that leap, I guess. But initial investment and cost of ownership are two different things. My hope is that the government incentives continue, just to help the average Canadian consumer be able to afford an EV and make that initial shift, because studies show that operating costs are significantly lower than that of a gasoline fueled counterpart.
Trevor Freeman 20:32
Yeah, that's great. I think it's a really important kind of misconception to talk about. And I'm hopeful that we're starting to see a shift in that. And obviously, the, you know, great work that you guys are doing an inquiry is helping alleviate some of those concerns and challenges. Priscilla, what about you, what's a misconception that you want to address?
Priscilla Lacerda 20:51
So I would like to raise awareness to a common misconception that electrical engineering is only for men. I read on the internet that women represent less than 20% of the engineering professionals in Canada. And I think we need to encourage more women to be a part of the energy industry and let them know that they are capable of succeeding in this field.
Trevor Freeman 21:12
Yeah, that's a great one as well. And and I agree, having gone through kind of engineering school and obviously working in this industry, what I will say is, it's really refreshing and encouraging to have, you know, really smart, passionate people like the two of you, kind of coming up in our organizations and, you know, hopefully eventually taking on more and more roles and leadership roles. So great to have you guys here today and talk about it. So thanks very much for the conversation. So far, I really appreciate hearing more about your experiences, how you got to where you are and what you're kind of looking at moving forward. To wrap up our conversation, there's a bit of a tradition on the show to ask some rapid fire questions. For the regular listeners out there. Just be warned, I may have changed them up a little bit. So they might be a little bit different from what you're used to hearing. But it's fresh for the two of you. So why don't we dive right in you both ready for the rapid fire portion of the interview?
Alana Jones 22:10
Ready?
Priscilla Lacerda 22:11
Yes.
Trevor Freeman 22:12
Awesome. Okay, so we're gonna start with Alana. What is a book that you've read that you think everyone should read?
Alana Jones 22:20
1984 by George Orwell. Have a read if you have not already. You'll see its relevance throughout history and even present day and I find that very fascinating.
Trevor Freeman 22:31
Yeah, that's a good one. Priscilla, what about you?
Priscilla Lacerda 22:34
Well, for me, it's The Little Prince, because it seems like a simple story at first, but then it's actually very philosophical. And every time that I read, it makes me reflect a lot.
Trevor Freeman 22:45
Yeah, those are I mean, I'm not really supposed to provide commentary on the rapid fire part, but I'm going to anyway, those are both great answers. And great books like ones you can read over and over again and kind of get a little bit more out of it each time you read. So awesome answers to that. So same question, but for a movie or a show. What's a movie or a show that you think everyone should watch, Priscilla?
Priscilla Lacerda 23:08
So, a movie that I like very much is The Pursuit of Happiness, because it's about perseverance in adverse life situations.
Trevor Freeman 23:18
Great Alana. What about you?
Alana Jones 23:20
The Shawshank Redemption, I love a good comeback story.
Trevor Freeman 23:24
Nice, awesome. If somebody offered you a free round trip - just for the record, I'm not offering you a free round trip - But if somebody offered you a free round trip flight to anywhere in the world, where would you go? Alana?
Alana Jones 23:37
I would love to go relax in the south of France with some wine, the warm weather and tour around on a big old boat.
Trevor Freeman 23:46
Perfect Priscilla, what but you
Priscilla Lacerda 23:49
Scotland seems like a magical place to visit.
Trevor Freeman 23:53
Yeah, it sure was a great answer. Who is someone that you admire? Priscilla?
Priscilla Lacerda 23:59
So for me, it's my husband because he was truly brave to leave everything behind in our home country to emigrate with me.
Trevor Freeman 24:07
Yeah, that can't have been easy for either of you. Alana, what about you?
Alana Jones 24:11
I would also say my spouse, he's the hardest working person I know and a great provider. He's also the best dad, we have three young boys and they absolutely adore him. He can be out working all day and still come home with energy to wrestle and play with them. And he just teaches them so many useful life skills. And I really, really adore watching them learn from them.
Trevor Freeman 24:31
Awesome. That's great answer. Okay, so I mean, these are typically not topic relevant questions, but I'm going to slip one in here as part of our rapid fire section. What is an emerging technology or trend in the energy sector that you're most excited about and that you think will have a massive impact? Priscilla, why don't you start?
Priscilla Lacerda 24:51
So the trend of buying an electric vehicle in our daily lives is having a massive impact on how we need to prepare this system to absorb the growing demand for power in residential and commercial units. I think this will also have a huge impact on the environment too. Because electric cars batteries will need to be discarded or recycled once they reach their lifespan.
Trevor Freeman 25:15
Yeah, I think you're totally right EVs are kind of that first technology when we look at the energy transition, the one that's maybe the furthest along, there's others to come. But I think you're totally right. It's the one that really we're starting to see what some of the challenges and opportunities are for that. So great answer, Alana, what about you?
Alana Jones 25:34
Yeah, so an emerging technology I was recently introduced to a company that produces wireless inductive charging for vehicles. So if you can imagine, there are these charging pads, basically, they're placed in the ground, and your vehicle gets equipped with a receiver that when you drive over these pads, charging is engaged, there's no need for wires or plugs or even to step out of your vehicle for that matter. It just seems like a really great technology. And I'm really anxious to see if it will be in Ottawa anytime soon. If we'll be seeing that around. Where do you see the applications for that? Is that like in parking garages? Or parking lots? Or is that something embedded in the road when you drive over it? Yeah, it is embedded in the road. So the company works with a few, they've already done these installations with a few other companies. One thing we're busing fleets. So they have these large buses that go in charge, instead of doing it at the depot, they can kind of go in their lane, and they're really fast charging, and things like that. So it's a good application for that for larger vehicles as well.
Trevor Freeman 26:33
It's definitely one of those sectors, or those areas that you know, some of the possibilities out there are pretty exciting to see about how we might, you know, envision our lives in the future. Makes you think of those, you know, articles or those magazines that say this is what life is going to be like in 2050. And imagine if we're all driving around charging our cars while we drive, I think that's pretty cool. Okay, well, thank you both for joining me today. It's been really great getting to know you and hearing a little bit more about what you do and how you got to where you are. I'm really excited for you both as you continue to chart your career paths and decide, you know, where your interests and your passions lie and kind of follow that. But really, I'm glad we've got smart folks like you who are going to be helping us shape the future of energy, maybe chasing down those roads that charge our cars. So thanks very much for joining me. I really appreciate it.
Alana Jones 27:21
Thanks, Trevor. I appreciate you having us on the show.
Priscilla Lacerda 27:24
Yeah, thank you very much. It was awesome.
Trevor Freeman 27:26
Great. Thanks, guys. To everyone else out there. Thanks for listening, and we'll chat next time. Thanks for tuning in to another episode of the thinkenergy podcast. Don't forget to subscribe wherever you listen to podcasts, and it would be great if you could leave us a review and really help us spread the word. As always, we would love to hear from you. Whether it's feedback, comments or an idea for a show or guests. You can always reach us at [email protected]
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Thinkenergy launched May 2019, with host Dan Séguin leading the charge to demystify the fast-changing world of energy. From helping Canadians better understand the sector to sharing insights from industry leaders and experts, Dan is a key reason why thinkenergy is the podcast for conversations around the future of energy. In his last episode as host, Dan passes the mic to Trevor Freeman, Supervisor, Key Accounts at Hydro Ottawa. Listen in as they share favourite episodes, what’s to come and more.
Related links
Daniel Séguin on LinkedIn: https://www.linkedin.com/in/daniel-s%C3%A9guin-a29b4130/
Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/
Hydro Ottawa: https://hydroottawa.com/en
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Dan Seguin 00:06
This is thinkenergy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey, everyone, welcome back. Today's show is going to be a little different. This is a bittersweet episode of thick energy podcasts. Today marks the end of an era for me on this incredible journey through the world of energy. It's been an honor and a privilege to share stories, insights, and innovations with all of you these many years on the show. But as they say, all good things must come to an end. Today, I'm excited to introduce you to the new Captain steering this ship into the future, someone who is just as passionate and knowledgeable about the energy sector than I am, maybe a little more. So. Without further ado, please join me in welcoming your new host of the think energy podcast. Trevor Freeman. Trevor, welcome to the show.
Trevor Freeman 01:21
Thanks very much, Dan. And thanks for having me on and entrusting me with this project. I just want to start by recognizing all the hard work that you and your team have put into building thinkenergy into what it is today. It's a great community of listeners who are enthusiastic and curious about all things energy related. I've really enjoyed following along. And I'm thrilled to be joining the think energy team as we continue to explore this dynamic and ever changing world of energy at this really critical time in our industry.
Dan Seguin 01:50
Trevor, for our listeners, perhaps you can tell us about yourself, your expertise in the energy sector in short, what is your role now? And how did you get here?
Trevor Freeman 02:02
Sure. So I'm an environmental engineer who has been in the sustainability and energy field for about 14 years now. Right when I graduated out of university, I spent about four years working in international development and water and sanitation. But I'm coming back home to Canada I decided to explore this passion for sustainability and environmental improvement. And I made the shift to working in green building design and energy management. I worked in consulting and helping building owners primarily commercial real estate, improve their buildings, reduce energy consumption and costs, and incorporate sustainable thinking into their day to day business operations. I joined Hydro Ottawa about eight years ago now, first working on our conservation and demand management team, before making the jump over to our key accounts team, which I now lead. As the leader of the key accounts team, we support some of our largest commercial customers with all things related to energy, we're here to be their trusted advisors, whether that's routine questions or access to various services that Hydro Ottawa offers, or looking ahead, as more and more of our customers start to plan their own decarbonisation, or energy transition pathways. It's really a great role that helps my team and I really understand the needs and drivers of our customers, which are ultimately the end users of the energy that gets talked about on this podcast so often, that understanding helps Hydro Ottawa plan to meet the needs of those customers moving forward.
Dan Seguin 03:37
Okay, aside from fame and fortune, what drew you to take on this role of hosting the podcast?
Trevor Freeman 03:45
Well, I mean, since I can't talk about the first two, which are really the main drivers. In addition to being an engineer, I'm actually really passionate about communicating complex items. I know the term 'good communication' is not always associated with engineers, and I'm allowed to make that joke. But I really do enjoy having, you know, those tough conversations about complex and technical topics, whether that's how the grid works, to the changing landscape and technologies associated with energy to simply how does your electricity bill work? Or how does a building mechanical system work? I really enjoy having those conversations. And this seems like a great opportunity. So that plus seeing all the great conversations you've been able to have over the past years, with some really fantastic folks who are doing really great things, made it an easy decision to step into the role when the opportunity arose.
Dan Seguin 04:37
Very cool, Trevor, sorry, but I'm gonna put you on the spot here. Do you have any favorite episodes of rhe thinkenergy podcast that resonate with you?
Trevor Freeman 04:48
Sure. I'm actually going to cheat here, Dan, and give you three but I promise I'll be quick. So the first one is an episode that you did about residential heat pumps, with our mutual colleague Sean Carr. So I'm a little bit biased in this one because not only do I know Shawn story very well, but I actually went through my own heat pump journey about four years ago when I installed the hybrid heating system and my own house. And I think the more we talk about the benefits and the challenges of electrifying home heating, the easier we make that step for everyone else, who's going to be doing it as well. The second one I'm going to pick is your interview with Hydro Ottawa's CEO, Bryce Conrad, about our own netzero ambitions as an organization. So folks can go back and listen for themselves. But as a member of the Hydro Ottawa team, I was really inspired by the ambition and the drive to be a leader, and commit to something bold and lofty, even though we don't necessarily have all the answers about exactly how we're going to get there. And finally, I really loved your conversation with Dr. Monica Gettinger about the conversation we need to have around the future of energy, specifically her Positive Energy Program. As someone who is really passionate about taking action around climate change. I'm all too aware that as much as we finally seem to be getting some consensus that climate change is indeed a problem, there's still a lot of polarizing views about how to address the issue and how fast to move. Dr. Gettinger's work on building consensus and having a constructive dialogue was really refreshing to hear and made me really optimistic about where we can go with this.
Dan Seguin 06:22
Cool. Okay, now, what excites you about the future of energy?
Trevor Freeman 06:28
Yeah, I think this is a really great time to be in the energy fields, things feel like they're changing rapidly. And it seems like we're on the cusp of a real evolution of how we power our lives and our society. Whether it's what kind of energy we use - clean energy versus emissions producing energy, where that energy comes from, you know, centrally produced versus distributed, and how much control over that energy, the end users. So that's the homes and the businesses have through things like self generation and storage and smart technology. And that's not even talking about how that smart technology and AI is going to impact all of the above. So above all, I think I'm really excited to be working in an industry. That's really one of the major tools we have as a society to combat climate change. Electricity, while not the only answer is a major avenue for decarbonisation, and I really love being a part of that.
Dan Seguin 07:28
Okay, Trevor, are there any topics or themes from your experience that you'd like to explore further on show? What can our listeners expect?
Trevor Freeman 07:38
Honestly, Dan, I hope it's more of the same as what you've been doing over these past years. So that's talking to smart folks who are doing really cool things in the energy industry, especially around decarbonisation, and the energy transition that includes helping demystify some of those more complex topics for our listeners, you know, how does this big machine that we call the electricity grid in the energy industry? How does that all work? And what does it mean for our consumers, and then getting into the weeds on the energy transition, whether that's specific technologies or policy ideas, or more likely a mix of the both because you really can never have one without the other?
Dan Seguin 08:16
Very cool. Thanks, Trevor.
Trevor Freeman 08:19
Thank you, Dan. So I think this is the part where I get to take over. Now your listeners will know that you've been sitting behind the microphone for a number of years now, but I don't think anybody has ever interviewed you. So let's take this opportunity to ask you a couple of questions. So first of all, I was thinking maybe you could take us back to the beginning and tell us what inspired you to start this podcast?
Dan Seguin 08:43
Well, our first podcast for those who don't remember, it was released in May of 2019. The topic was Microgeneration, wow! Ee explored the possibility, back then, of turning your home into your own virtual power plant. Now, the reason why we dove into podcasting was driven by the fact that we were looking for a product a platform that could help demystify maybe better understand the fast changing world of energy. We were looking for a product where we could maybe better shape the narrative, you know, by leveraging influencers and subject matter expert. It provided us with greater ability if you want to maximize the reach of the podcast, but also its amplification. Also, working with a captive audience like minded people, is much easier. Finally, another reason we gravitated to podcasting was to deal with info obesity, great term here, you know, cluster and noise on channels is constantly increasing and customer attention span is shrinking. So podcasts were convenient and very easy to consume. They're poor. audible. You can listen to them in a gym, drive to work or even on a plane. So it was a great choice for us to do and it worked very well. Now, if I look back five years, I think that podcasts have been extremely sticky. This long form content, basically had a great listen rate. And for us, I think we did good.
Trevor Freeman 10:24
Great. Thanks, Dan. I can tell already that I've got a lot to learn on the communication side of things and marketing what we do here. On the podcast, do you have a favorite moment or more than one from doing the show that you want to share a favorite episode or something that really stands out and encapsulates the essence of think energy?
Dan Seguin 10:45
So you're asking me to pick my favorite child? That's a tough one. Okay. Well, I think the one that comes into mind is the episode with a disaster volunteer from the Canadian Red Cross. As we all know, we've experienced a pandemic, a number of natural disasters in the last couple of years, devastating wind storms, tornadoes, hurricanes, freezing rain, forest fires and floods. And when disaster strikes, electricity supply is usually jeopardized. So during these large scale, emergencies, emergency response becomes critical. And in this interview, we explored what it's like to be a Canadian Red Cross volunteer with boots on the ground during a disaster. It's a very cool episode.
Trevor Freeman 11:36
Over the past number of years of doing this, what has been the most significant change or changes and developments in the energy sector that you've seen?
Dan Seguin 11:44
I think it's the acknowledgement of reducing our environmental footprint, the commitment to provide innovative sustainable solutions, things like achieving net zero operations. Also, climate change, coupled with the push for electrification is now driving a lot of innovation and change in our sector. What comes to mind is that greater push towards renewable energy, expanding access to EV infrastructure, as zero emission with public transit, there's a lot going on. And let's not forget the evolution of customers. They are no longer passive consumers of electricity, some of them are now becoming prosumers, managing, generating and selling their energy. So the energy landscape is in a constant flux. And it's going to be an exciting ride.
Trevor Freeman 12:40
So as I sit here, behind the microphone on this side of the desk, what advice do you have for me taking on this podcasts around that ever evolving world of energy?
Dan Seguin 12:50
This is not going to be long winded. Always make sure the content provides value for the audience. You must be audience driven. Be curious, and have fun. That's it.
Trevor Freeman 13:04
Perfect. Sounds easy. So Dan, as you step away from hosting, what comes next? Are we going to be competing for podcast listeners or what's in your future?
Dan Seguin 13:12
Not at all. I'll be spending a lot more time with my wife. I'm going to continue my karate journey. I'm going to master pickleball my word. I want to do bike rail trails across Canada in the US. And I'm looking forward to joining the ever growing generation of snowbirds in Florida. While renovating my condo in Naples and enjoying the beach.
Trevor Freeman 13:40
As long as you put some solar on that condo, Dan, I think that sounds like an awesome plan. So finally, just to wrap it all up again, our regular listeners will know that you have subjected your guests to some on the spot rapid fire questions. And again, I don't think you've ever answered them yourselves. So I think it's time that we get to hear what your answers to those questions would be. So are you ready?
Dan Seguin 14:03
I am.
Trevor Freeman 14:04
Here we go. What are you reading right now?
Dan Seguin 14:07
Right now I'm reading Forever Young by Dr. Gabrielle Lyon. It's a book on strategies for aging.
Trevor Freeman 14:13
Well, sounds appropriate given your coming retirement. So what would you name your boat if you had one? And do you have one?
Dan Seguin 14:21
I do not. I used to have a pontoon boat when I lived by the lake, but I would call it now, I think, Gilligan.
Trevor Freeman 14:29
Who is someone that you admire?
Dan Seguin 14:31
Hands down my life partner, my better half, France, my wife.
Trevor Freeman 14:35
I know that if I'd have asked you to name two people, I would have been number two.
Dan Seguin 14:38
Oh, absolutely.
Trevor Freeman 14:39
I know that like many of us, you are probably guilty of watching a lot more Netflix and streaming platforms over the last number of years. So what's your favorite movie or show?
Dan Seguin 14:49
Okay, well, the best Netflix series hands down is Peaky Blinders. And for me the best movies I'll go with three. The Godfather, Memento and Lock Stock and Two Smoking Barrels.
15:03
Well Dan, I think we've reached the end of this transition episode of the thinkenergy podcast. Thanks again for pulling me in and then trusting this with me. And thanks for sharing a little bit about your life with us today.
Dan Seguin 15:16
Very cool. Thank you very much.
Trevor Freeman 15:18
And finally, what excites you about the energy industry right now?
Dan Seguin 15:22
Well, I think I alluded to this earlier, I think what's exciting me is seeing how the electricity grid, how utilities across North America will cope with a millions of EVs should be interesting.
Trevor Freeman 15:36
You'll have to come back in Dan and check in on things in a year or two. And we've got it all figured out. No doubt. So Dan, I think that's it. I think we've reached the end of this transition episode of the thinkenergy podcast. Thanks again for having me on for entrusting this with me, and for sharing a little bit about your insights and your life with us on this episode.
Dan Seguin 15:58
Thank you, Trevor. There you have it, folks, thank you all for being part of this amazing community. And I look forward to tuning in now as a listener. From now on. This is Dan Seguinsigning off and passing the microphone over to Mr. Trevor Freeman.
Trevor Freeman 16:17
Thanks, Dan. It's been a pleasure.
Dan Seguin 16:20
Thanks for tuning in for another episode of The thinkenergy podcast. Don't forget to subscribe and leave us a review where ever you're listening. And to find out more about today's guests or previous episodes, visit thinkenergypodcast.com I hope you'll join us again next time as we spark even more conversations about the energy of tomorrow.
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