Afleveringen
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Lucinda Rouse and Andy Ricketts are joined by Iain Heaton, deputy chief executive and chief financial officer at the Blue Cross, and Tiggy McCool, partner at the management consultancy Nine Feet Tall.
Iain describes how the Blue Cross implemented major changes to its animal rehoming services, starting with the closure of four rehoming centres in response to Covid-19-related financial pressures.
He recounts the charity’s subsequent adoption of a new pet foster model, which has reduced the overall cost per pet in spite of a budgetary uplift to pay for new specialist roles.
Tiggy explains the concept of organisational design and its use by the Blue Cross to improve service delivery. She stresses the importance of establishing communications principles at the beginning of the process to build the confidence of leaders and their teams.
They both provide their tips for managing a redundancy process.
Read Nine Feet Tall’s guide: The role of organisational design for charities, and Nassim Taleb’s book Antifragile.
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Lucinda Rouse and Emily Harle are joined by Claire Goodwin-Fee, chief executive of the psychological support organisation Frontline19, to consider the mental health challenges facing charity leaders.
They discuss recent research by Fair Collective, in which 85 per cent of participating small charity leaders said their mental health had been negatively affected by their work.
Claire describes her own experiences of burnout in Frontline19’s early days and shares some of the approaches she took to recover.
She suggests ways of separating professional and personal life in order to manage the stresses of a demanding charity role, and calls for the sector to come together to help solve some of the systemic problems.
Find details of accredited counsellors and therapists at the Counselling Directory.
For immediate mental health support, call Samaritans on 116 123 or visit the Samaritans website.
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Zijn er afleveringen die ontbreken?
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Lucinda Rouse and Emily Harle are joined by Philip Goodwin, chief executive of Unicef UK, to discuss the realities facing international development and humanitarian charities following announced reductions in overseas development assistance by the US, UK and other European governments.
Philip stresses the need to communicate with the public on the sector’s achievements and explain the importance of foreign aid as an investment in domestic security, as well as advocating the government.
He explains why he believes applying a child-focused lens to development work would make ODA more effective.
Also in the episode, Lucinda shares clips from a recent interview with Moazzam Malik, chief executive of Save the Children UK.
Moazzam puts forward his view that the aid cuts accelerate a broader geopolitical shift and changing attitudes to international development that the sector needs to adjust to.
This includes increasing investment in local actors and strengthening the spirit of partnership and collaboration to solve major global issues.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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Lucinda Rouse and Emily Harle are joined by Louise Harris, chief operating officer of the homelessness charity Crisis, to learn about successful and meaningful approaches to advancing diversity, equity and inclusion in the voluntary sector.
Louise outlines the importance for organisations working in the social justice space to treat DEI as a strategic issue as well as a people one, with accountability mechanisms included in monitoring frameworks to keep track of progress.
She stresses the need for leaders to take time and create space to reflect and learn about DEI issues and acknowledge them as a collective organisational challenge, rather than rushing to find a solution single-handedly.
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Lucinda Rouse and Dami Adewale are joined by Claire Gauci, public safety campaigns and programme manager at the Canal and River Trust, and Emily Rayner, senior consultant at the behaviour change and communications agency Claremont.
Claire describes how a video intended to educate teenagers about water safety fell flat, prompting the charity to adopt a co-design approach involving a youth group in Wigan.
She explains how the process led to a realisation that social media was not an effective way to reach the target audience for its water safety campaign, with young people expressing a preference for an interactive classroom environment.
Emily outlines the principles of co-design and some common methods used in successfully co-designed campaigns. She suggests some cost-effective ways to embark on co-design in the absence of generous budgets.
Also in the episode, Dami recounts his two days in court as the judicial review opened into the Charity Commission’s inquiry into Kids Company.
You can find guidance about co-designing campaigns from Claremont here.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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Lucinda Rouse and Andy Ricketts are joined by Okela Douglas-Norgrove, chief executive of Sister System, which supports young women and girls who have been affected by the care system.
Okela outlines how Sister System has grown since its formation in 2018 in partnership with 17 care leavers. She describes some of the challenges of co-creating the charity’s strategy with its service users, including additional time and resource demands.
She provides insight into navigating the often-complicated power dynamics between charity staff and beneficiaries, and suggests ways in which funders can better support projects that place a heavy emphasis on co-creation.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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Acting editor Andy Ricketts and senior reporter Emily Harle are joined by Emma Guise, director of marketing and communications at Great Ormond Street Hospital Charity.
Emma talks through the reasons behind the charity’s first rebrand since 2017, what it was hoping to achieve and how it will measure its success.
She discusses how the charity worked to update its brand for a new digital era and reveals her top tips for charities of all sizes about to embark on a rebrand of their own.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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Lucinda Rouse and Dami Adewale are joined by Keith Wilson, director of income and engagement at the Hampshire and Isle of Wight Air Ambulance.
Keith explains how depressed fundraising revenues during the Covid-19 pandemic prompted a major restructure that saw corporate, community and individual fundraising roles merged into supporter engagement officers.
He describes how removing income targets and scaling back one-off, transactional donations, such as merchandise sales and the charity’s lottery, has stimulated a culture of engagement that has increased regular giving.
He outlines the practicalities of this approach in the face of a £3.6m capital appeal to build a new air base, with external targets retained for supporters and the public.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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Lucinda Rouse and Emily Harle are joined by Mark Greer, managing director at the Charities Aid Foundation, and Charlotte Prothero, external affairs manager at Pro Bono Economics.
Mark outlines the growing importance of major donor revenue to the voluntary sector and sets out the cause areas favoured by high-net-worth individuals.
He stresses the need for charities to develop long-term relationships with major donors and to treat them as individuals, rather than a homogenous income subset.
Charlotte describes the gap between the low tendency of wealth advisers to raise the possibility of philanthropic giving with their clients and the demand, particularly among younger philanthropists, to receive advice about making charitable gifts.
Read CAF’s recent High Value Giving report here.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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Lucinda Rouse and Dami Adewale are joined by Sohail Hanif, chief executive of the National Zakat Foundation, and Taqwa Sadiq, presenter and producer of the BBC audio series Sacred Money.
Taqwa explains how an individual’s choice of destination for their annual zakat donation can be influenced by the emotions surrounding their sense of belonging and home.
Sohail describes the role of the National Zakat Foundation in collecting and distributing zakat among communities in the UK, with donations rising in response to increasing levels of domestic poverty.
He suggests opportunities for collaboration with non-Muslim charities and stresses the need to encourage grassroots community support initiatives.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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Lucinda Rouse and Emily Harle are joined by Elliot Trevithick, principal consultant for charities evaluation and learning at the think tank NPC, and Annie Hinton, senior programme design manager at the youth support charity Right to Succeed.
Elliot explains how being one step removed from a charity’s service users can present difficulties when it comes to evaluating programmes that work to change the systems surrounding social problems, rather than directly addressing their symptoms.
He stresses the importance of a theory of change as a foundation to measure systemic changes during the course of a programme’s life.
Annie outlines the challenges of evaluating Right to Succeed’s programmes, which support communities to give their children and young people the best possible start in life.
She describes some of the tools used to monitor the charity’s work, including a shared measurement framework and a bespoke theory of change for each programme.
They share their thoughts on how funders can best support systems change programmes.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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Lucinda Rouse and Andy Ricketts are joined by Toby Porter, chief executive of Hospice UK, to discuss the charity’s function as a membership platform for a particularly financially strained section of the voluntary sector.
Toby explains how a reset in member relationships has led to hospices alerting Hospice UK to financial and staffing challenges at an earlier stage than previously, enabling his organisation to co-ordinate helpful media coverage at opportune moments.
He identifies workforce challenges as being as significant as funding challenges, and gives his verdict on the Labour government’s interactions with the voluntary sector.
Also in the episode, Lucinda and Andy hear from Richard Litchfield, chief executive of Eastside People, about new research into charities’ approach to environmental, social, governance strategy.
Richard speaks of the importance of ESG in reinforcing public trust for charities, as well as measuring social and environmental credentials for corporate partners in the face of tightening ESG regulations on businesses.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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Lucinda Rouse and Emily Harle are joined by Danny Sriskandarajah, chief executive of the New Economics Foundation, to discuss his views on the need for charities to understand the economic context of the issues they work to address.
Danny explains why a failure to engage with economic issues has contributed to charities often being treated as an afterthought in government-led discussions about economic growth.
The former Oxfam chief also shares his thoughts about the role of more formalised charities in safeguarding the health of wider civil society, and articulates his distaste for the terms “third sector”, “non-profit” and “non-governmental” to describe civil society.
Also in the episode, Emily shares some of the findings of her recent feature on the use of artificial intelligence in funding applications.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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Lucinda Rouse and Dami Adewale are joined by Tamsyn Hanrahan, director of partnerships and philanthropy at Save the Children UK, and Beth Knight, social sustainability director at Lloyds Banking Group and chair of Save the Children UK’s corporate advisory board.
Tamsyn explains why Save the Children UK decided a corporate advisory board would be of benefit to the charity, and how it went about forming one a year ago, including a rigorous recruitment process for senior executives.
She describes the merits of the board in providing a critical but friendly voice and helping the charity sharpen its pitches to potential new partners.
Beth talks about the board’s support to Save the Children UK’s operations, including its use of new technology, and how it has helped bridge the cultural divide between the business and charity worlds.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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Andy Ricketts and Dami Adewale are joined by Kate Lee, chief executive of the Alzheimer’s Society.
Kate provides insight into the brand work recently undertaken by the charity, with a focus on raising awareness of dementia as well as the charity’s own profile.
She explains how taking a more controversial approach to public messaging, including the charity’s recent ‘Long Goodbye’ advertising campaign, has brought attention to the organisation and coincided with increased donations.
She also talks about the charity’s new strategy, its DEI work and the implications of her personal connection to dementia.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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Lucinda Rouse and Andy Ricketts are joined by Polly Neate, chief executive of Shelter, and Wanda Wyporska, chief executive of Safe Passage International, to discuss some of the issues facing the voluntary sector in 2025.
These include ways of engaging with local and national government, addressing the chief executive churn, and effectively balancing learned and lived experience to deliver on charitable purposes.
They share their views on the need for less division within the sector, which is accustomed to a more siloed approach, and more maturity among competing charities to working together.
They also share their reasons to be optimistic for the year ahead, including the prospect of charities using increasing levels of far-right activism as a rallying point to counter racist and prejudiced attitudes.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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Lucinda Rouse, Andy Ricketts and Emily Harle dissect the leading stories from the voluntary sector in 2024.
Lucinda delivers a speedy round-up of the year’s charity news before the three discuss their selected top stories.
These include the closure of the British Youth Council and the National Citizen Service, the finding that charities are subsidising government service contracts by £2.4bn a year, and the implications of a new government for the sector.
They share their nominations for the year’s strangest stories, namely the mystery online fundraiser set up for Trussell, the anonymous cash donations to Bristol-based charities, and the most theatrical of trustee disputes at the Actors’ Benevolent Fund.
They reflect on some recurring trends and learnings over the course of the year, from changing social media usage to redundancies and the need to include the right people in discussions about tackling racism.
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Lucinda Rouse and Andy Ricketts are joined by Michelle Mitchell, chief executive of Cancer Research UK, to discuss the charity’s approach to fundraising, supporter engagement and advocacy.
Michelle provides insight into the charity’s ongoing data and digital transformation programme: a major investment that aims to personalise supporter engagement and raise the systems surrounding it to the same level as the world-leading research funded by CRUK.
She stresses the importance of promoting innovation and experimentation to deliver the impact articulated in a clear organisational strategy.
Also in the episode, Andy talks about Third Sector’s latest Charity Pay Study, which identifies and ranks the sector’s highest earners using data drawn from charities’ accounts.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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Lucinda Rouse and Dami Adewale are joined by Kirsty MacDonald, deputy principal for advancement at the Royal Academy of Music, to discuss the charity’s ongoing campaign to raise £100m.
Kirsty describes how the academy saw annual fundraising revenues grow from £1.5m to £18m in less than a decade, after investing in necessary systems and infrastructure including research, data and due diligence functions.
She stresses the importance of fostering long-term relationships with major donors, bringing them into the wider academy family using a variety of methods including one-to-one pairings with staff in the fundraising team and beyond.
The episode also features snippets from a recent Third Sector interview with Hilary Evans-Newton, chief executive of Alzheimer’s Research UK.
Hilary talks about changing perceptions around dementia, the controversy caused by ARUK’s 2023 advertising campaign and the importance of role models for working mothers.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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Lucinda Rouse is joined by Paul Watkins, fundraising director at Leeds Hospitals Charity, to reflect on the charity’s delivery of a £6.8m appeal for a new motor neurone disease care centre.
Paul describes the integral role of the late England rugby league player Rob Burrow, who was diagnosed with MND in 2019 and died earlier this year, in mobilising a community of some 17,000 individual supporters, who each donated an average of £35, and colleagues from the rugby world.
Paul emphasises the importance of storytelling in motivating people to donate and explains how the charity, whose largest previous appeal was just £1.2m, was able to adapt to take up an immediate and time-sensitive opportunity.
Also in the episode, Chris Sherwood, chief executive of the RSPCA, joins to talk about the latest report by the Charity Reform Group, which calls for greater representation of charity leaders in national debates.
Do you have stories of people whose lives have been transformed for the better thanks to your charity? If so, we’d like to hear them! All it takes is a short voice message to be featured on this podcast. Email [email protected] for further information.
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