Afleveringen
-
What’s driving the surge in luxury travel post-pandemic?
In this episode of Travel Market Life, we sit down with Robin Lawther, Vice President of Expedia TAAP, to uncover the fascinating shifts shaping the future of luxury travel. With nearly 2,900 high-end agencies under his belt, Robin gives us an insider’s perspective on how affluent travellers are redefining luxury in a post-COVID world.
From the rise of "revenge travel" to the growing desire for personalised, once-in-a-lifetime experiences, we explore why high-net-worth individuals are more eager than ever to invest in extraordinary journeys. Robin explains how luxury travellers are turning away from cookie-cutter packages in favour of bespoke itineraries that reflect their unique preferences, making the role of travel agents more critical than ever.
We also explore how luxury hotels are stepping up their game—offering everything from exclusive dining experiences to tailored resort credits that go beyond the typical five-star treatment. Robin shares how these partnerships between agents and hoteliers create seamless, unforgettable trips for clients who demand nothing less than perfection.
Travel Market Life is produced and managed by Urban Podcasts.
-
What makes the Independent Hotel Show 2024 a must-attend event for hoteliers and industry leaders? In this special episode, I dive into the key themes, trends, and sessions set to shape this year’s show, happening on October 15th and 16th at the Olympia in London.
I’m joined by industry leaders Jane Pendlebury, CEO of HOSPA; James Clarke, the newly appointed Chairman of MasterInn Holders; and Glenn Wallace, Event Manager at Montgomery Group for HIS. Together, we explore the show’s central theme, "Beyond the Hustle and Bustle," which emphasises not just guest experience but also the well-being of hotel staff and operators in today’s challenging landscape.
Travel Market Life is produced and managed by Urban Podcasts.
-
Zijn er afleveringen die ontbreken?
-
I sit down with Ivana Tagliamonte, the visionary owner of the enchanting Bellport Inn, as we explore how Ivana transformed this historic Long Island property into a modern, tech-savvy retreat that seamlessly combines old-world charm with cutting-edge guest experience technology.
Ivana, driven by a passion for hospitality, shares how, together with her husband, she designed an exceptional guest experience without traditional training. Ivana tells me how the strategic use of technology allows them to manage the inn remotely, ensuring every guest enjoys a seamless stay—from smartphone self-check-ins to a digital guest book complete with local recommendations.
The thoughtful amenities, including a cosy wood-burning hot tub and a self-service snack pantry filled with homemade treats, are only part of the puzzle. Ivana’s commitment to blending technology with a personal touch is what truly shines through.
Travel Market Life is produced and managed by Urban Podcasts.
-
Can affiliate marketing revolutionise your business strategy?
Patrick Redder, Senior Key Account Partnership Manager at Awin, joins me in exploring affiliate marketing and its remarkable impact on cost reduction and bookings for H-Hotels. Patrick provides an in-depth look at how businesses can partner with various publishers to effectively promote their services, especially within the travel and hospitality sector. He underscores the critical role of selecting the right partners to reach specific audiences, transforming traditional marketing approaches.
Christoph Peppers, Director of E-Commerce at H-Hotels, complements Patrick’s insights by sharing how affiliate marketing has become a cornerstone of their e-commerce strategy, steering away from conventional channels like Google Ads. Christoph shares actionable advice for hoteliers and other industries eager to venture into affiliate marketing, emphasising the practicality of experimentation and proactive engagement to discover what works best.
Travel Market Life is produced and managed by Urban Podcasts.
-
How do we genuinely support the mental health and well-being of hospitality employees in a challenging, post-pandemic world?
Sean Wheeler, People and Culture Consultant at Sean Wheeler Consulting Limited believes a holistic approach, flexible working patterns, and the importance of understanding employees' personal lives all create a more enjoyable workplace. He stresses the critical role of internal and external support systems in maintaining mental health and overall well-being.
Jeremy Gibson, Marketing Director at Hospitality Action, shares the specific mental health challenges hospitality workers face today and the vital role of their Employee Assistance Programme.
Craig Prentice, Patron of HA, shares how their Walk for Wellbeing event is a unique initiative to raise awareness and promote inclusivity within hospitality.
Travel Market Life is produced and managed by Urban Podcasts.
-
As group travel evolves and solo female travel surges, Judikaela Auffredou, VP of strategy at Cossette, and I explore some of the latest research that reveals how consumer attitudes, preferences, and behaviours regarding travel and tourism are changing and what this means to the industry.
We explore the empowerment and self-discovery driving solo female travellers and examine the rise of slow travel, characterised by longer stays and deeper immersion as an antidote to rushed checklist-style tourism.
For the full research from Cosette on Travel’s Great Divide – download now.
Travel Market Life is produced and managed by Urban Podcasts.
-
Mary Sue helped pioneer Santa Monica's local and sustainable food scene, popularising the city's farmer's markets. Starting her career peeling garlic and winning a James Beard and Julia Child award, Mary Sue is widely celebrated for her achievements in California and beyond.
Mary Sue created The Women Chefs & Restaurateurs in 1993, a resource for female food professionals that offers scholarships, mentoring and networking opportunities. She also co-founded Regarding Her, a non-profit organisation devoted to the advancement of female food and beverage entrepreneurs in Los Angeles and beyond.
In this episode, we will learn more about her perspective to get more women and leadership in hospitality.
Travel Market Life is produced and managed by Urban Podcasts.
-
Speaking with Sam Weston, Marketing Director – 80 Days – full service creative and digital marketing agency for hotels and travel, we look into how hotels and travel can tap into the latest consumer trends driving creative marketing.
We explore:
1. Consumer behaviour informing marketing and creative strategies
2. Three trends influencing travel and hospitality marketing: Authenticity, Vibing and F&B
3. How to resonate with guests
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode, we speak with Pelumi Nubi, travel content creator and solo traveller about the world of solo travel. We look at;
Why is solo travel so appealingPelumi's travel from London to Lagos - the first black woman to drive this journey The challenges as a solo travellerHow the industry can better cater for solo (women) travellersConnect with Pelumi
Instagram: https://www.instagram.com/pelumi.nubi
Twitter: https://x.com/peluminubi_
TikTok: https://www.tiktok.com/@pelumi.nubi
LinkedIn: https://www.linkedin.com/in/pelumi-nubi
YouTube: https://youtube.com/@peluminubi_Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode of Hoteliers’ Voice Season 4, we speak with Henrique Tiago de Castro, former General Manager, EVOLUTION Cascais-Estoril Hotel in Cascais/Lisbon about the importance of cultural awareness as a hospitality professional, and developing leadership skills in the industry
Following his presentation at IHTF 2024, we discuss
1. Why it's important to understand cultural settings
2. Being a professional in hospitality
3. Growing and developing hospitality careers
4. Making hospitality more appealing
5. The difference in lifestyle hotels
At IHTF 2024, Henrique spoke on Localisation vs globalisation: Blending global branding and cultural identity• Establishing a worldwide presence while connecting with local audiences
• Crafting memorable consumer experiences and showcasing a unique service
• Customising brand messages and experiences and maintaining brand relevance in a changing landscape
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode we’re looking at Solo travel. First we’ll tackle the news then dive into solo travel with a look at the trends and numbers followed by interviews with
Kerry Gallagher, MD, Silver Travel Pelumi Nubi, content creatorAnd - we cannot end the show without our Quick Quiz.
Booking.com faces new probe into claims it misled customersThe consumer watchdog Consumentenbond said Booking.com left out tourist taxes and supplements from its advertised prices and falsely claimed that hotel rooms were almost sold out.
Expedia lets influencers cash in
Expedia Group has introduced Travel Shops, a way for influencers and other content creators to earn commissions when travelers book their recommended hotels.
Travel Trends 2024: Breaking Boundaries
Passengers traveling: An all-time high of about 15.9 million Americans traveled internationally in Q1 2024 while Japan welcomed over 3 million passenger arrivals in March 2024Consumer spending: As of March 2024, nine out of the last 10 record-setting spending days in the global cruise and airline industry were in 2024Leisure for longer: Tourists spend more time on vacation, by about one extra day relative to pre-COVID trends, particularly for lower-cost destinationsTraveling for events: Memorable events are driving travel trends, whether it is for concerts or sporting events - look out for a rush of travelers to Munich for the opening game of the European ChampionshipTop gainers: Japan, Ireland and Romania experienced the strongest growth in share of spending from tourists relative to last yearBournemouth, Christchurch and Poole region considers local visitor charge
Under the current proposals, a charge of £2.40 would be added to a guest bill per room, per night, equating to roughly £10 over four nights.
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
We are joined by Sofia Muntaner, Senior Brand Manager Melia Hotel International for Zel and Innside brands with approx 45 properties, as we delve into the world of hotel marketing and the complexities involved today.
With 10 years at Melia, Sofia reflects on the changes and evolution in marketing and some of the key drivers to success as we discuss:1. How marketing changed as a result of consumer trends and behaviour
2. marketing channels key to success with consumers today
3. How social media channels differ in performance, audience and engagement
4. The role of content
5. Use of guest technology and marketing systems
This episode is part of our Media Partnership with IHTF in which Sofia is presenting on the topic: Attracting the new wave of guests
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
Hospitality Monthly Review Show - June 2024 edition - with our panel Jonny Siberry, Group Revenue Manager, Sarova Hotel Group and Thibault Catala, CEO, Catala Consulting,
In this episode we look at
European Commissions decision on hotel rate parity and booking.comAirbnb ditching experiencesInterview - Richard Collie, Managing Associate for TLT LLP a consumer law expert at award-winning law firm with particular specialism in the leisure industry,: What is Drip-pricing? Interview - Sam Weston, Marketing Director, 80 Days, Marketing trends: Authenticity, Vibing, F&BThen the Quick Quiz.EC designates Booking.com as a “gatekeeper
https://www.hospitalitynet.org/viewpoint/125000219.html?utm_source=HNtoday&utm_medium=Email&utm_campaign=2024-05-24
AIRBNB IS REMOVING 5,000 EXPERIENCES, CANCELLING FUTURE RESERVATIONS
https://www.phocuswire.com/airbnb-removing-dozens-experiences-canceling-future-reservationsListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
We explore the trends and insights of the cruise sector from 2023 with Andy Harmer, Managing Director CLIA UK & Ireland following release of the latest research.
The total number of cruises taken rose from 1.7 million in 2022.The Mediterranean remained the top choice for UK and Ireland cruise-goers, with 35% traveling there, followed by 29% to Northern Europe and 12% to the Caribbean among the top three destinations in 2023.Exploration destinations saw a significant 53% increase in passenger numbers.The average age of cruisers from the UK and Ireland dropped to 55.1 years in 2023, down from 56.1 in 2022.The average cruise duration extended to 10.1 days, up from 9.8 days the previous year.28% of cruisers were part of larger multigenerational groups, spanning three or more age categories.Before setting sail, 65% of passengers enjoyed a pre-cruise stay at their departure location, while 52% extended their stay after their cruise.
Upshot – there’s a lot of ships with cabins to fill! And cruising numbers for 2023 are up
In the latest research from The Cruise Lines International Association (CLIA), travelers from the UK and Ireland embarked on 2.3 million cruise vacations, exceeding the previous record:For more details on the research visit one of the following resources.
https://www.travelandtourworld.com/news/article/cruise-lines-international-association-industry-surges-as-uk-and-ireland-hit-new-high-with-2-3-million-voyages/?utm_source=iContact&utm_medium=email&utm_campaign=travel-and-tour-world&utm_content=
https://www.seatrade-cruise.com/ports-destinations/clia-mmgy-travelzoo-present-research-uk-ireland-cruising
https://cruising.org/en-gb/news-and-research/press-room/2024/april/latest-data-shows-uk-and-ireland-cruise-industry-continues-to-engage-entice-and-innovate
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
Welcome to the post-IHTF podcast with a succession of quick fire interviews where we will hear from
Host - Ted Horner
Steve Johnson - Ruckus Networks
Asam Nawaz - BeCause
Sal Capizzi - Book4Time
Jory Garcia - Flexkeeping
and Chris Bowling from Best Western Hotels dives into multichannel marketingListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
Simone Pourto, consultant, writer, and hotel tech futurist joins us to give his insights for the market.
His love for Joy Division and Ian Curtis - and how Travel Market Life gave him an unexpected life opportunityNew s - Rebyu using the power of AITop 3 technologies on the horizon for the hospitality sectorHis frustrations with the hospitality technology marketWhere hotels need to double down their efforts
In the episode we discuss
Plus, insight to his latest book that has just been published on AmazonListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode we deep-diving into the Cruise sector
Latest insights and trends from Andy Harmer, Managing Director, CLIA UK & IrelandOpportunities and challenges in the sectorTravel Agent’s perspective with Ellie Fowler, Director, The Travel BusinessWith our expert panel -
Claire Steiner, UK Director, Global Travel and Tourism Partnership
Will Plummer, CEO, Trust My Group
James Clarke, General Manager, Travelzoo UKPlus guest panelist: Cressida Sergeant, CCO, traveltek
In the news – we discuss the gender pay gap
Gender pay gap ‘eliminated’ for most travel industry roles
FEATURE TOPIC UK - Cruise:
Latest research from The Cruise Lines International Association (CLIA) shows, travellers from the UK and Ireland embarked on 2.3 million cruise vacations, exceeding the previous record. According to data released on April 17, 2024:
· The total number of cruises taken rose from 1.7 million in 2022.
· The Mediterranean remained the top choice for UK and Ireland cruise-goers, with 35% traveling there, followed by 29% to Northern Europe and 12% to the Caribbean among the top three destinations in 2023.
· Exploration destinations saw a significant 53% increase in passenger numbers.
· The average age of cruisers from the UK and Ireland dropped to 55.1 years in 2023, down from 56.1 in 2022.
· The average cruise duration extended to 10.1 days, up from 9.8 days the previous year.
· 28% of cruisers were part of larger multigenerational groups, spanning three or more age categories.
· Before setting sail, 65% of passengers enjoyed a pre-cruise stay at their departure location, while 52% extended their stay after their cruise.
· Regarding attitudes and plans, a survey of 4,500 global holidaymakers showed:
o 82% of cruise passengers expressed their intent to take another sea vacation, marking a 3% increase from 2019.
o 71% of individuals who had never cruised before stated they would consider it in the future.
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode of Hoteliers' Voice we are joined by the Director of Technology & Digital at CitizenM, Bojan Pavicic who has worked across different industry sectors for 20 years and explains his approach to the tech stack and what they are trying to achieve for the portfolio.
With 34 properties worldwide, we discuss:
• AI and automation deployment at CitizenM
• How they approach new tech to be an innovative hospitality brand
• The future of in-room tech and ensuring efficient hotel operations?
• The hotel tech stack and role of headless systems
• Industry frustrations and selecting a new tech partner
• Bringing experience to hospitality industry
This episode is part of the Media Partnership with IHTF, in which Bojan presents on: Charting new territories: A fresh look at future hotel innovation and advancements.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode we look into hotel technology and an IHTF review following the event in April, we look at
F&B profitabilityPremier Inn Ad banAI in hospitalityRPA technologyApproaching the tech stackFuture of hospitality technologyWe’re joined by our regular panellist Jon Sibery, Group Revenue Manager, Sarova as he shares the challenges of F&B profitability and his time at IHTF.
Tess Matisson, President and CEO of Zaplox shares er advice on approaching the tech stack and selecting the right systemsSimone Puorto, industry futurist, author and consultant gives us the future of technology for hotels. For Simone's book, visit Amazon
How to make hotel F&B profitable
HotStats data shows that while room revenue per available room are up by 17 percent in Europe compared to January 2020, F&B is at just 5 percent. UK hotels saw a 2.8 percentage point drop in gross operating profit margin between 2019 and 2023, and of that, 3.1 percentage points came directly from food and beverage profitability as margins fell from 30 percent to 22 percent.
Premier Inn ad banned for promoting rooms 'from only £35 a night' by advertising authority
The Advertising Standards Authority said it was misleading to promote £35 rooms when only a small percentage of nights had such a low rate available. In the future, a higher percentage of rooms must be available at the advertised rate.
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
Travel Market Life hosted live discussions featuring insights from hoteliers and technology experts on innovative approaches to hotel management, revenue optimisation, and the significance of digitalisation and direct bookings:
Henrique Tiago de Castro, GM at Evolution Hospitality's Cascais-Estoril Hotel, shares pre-opening challenges for Lisbon's only lifestyle hotel.
James Lemon from Stripe dives into decision-making nuances between global brands and smaller groups in tech investments.
Charlotte Newton teases IHTF Singapore's arrival, targeting APAC markets and potential expansion to the Middle East.
Alberto Plaza of IDeaS Revenue Solutions emphasises the power of data-driven decision-making in hotel revenue management.
Raimund Notz of Preferred Hotels & Resorts highlights tech adoption's role in enhancing guest experiences and revenue optimisation.
Carsten Wernet, CEO at SIHOT Group, discusses cloud and SaaS systems' pivotal role in modern hospitality.
Markus Mueller of GauVendi explores leveraging emotions and dynamic pricing in the booking process.
Piergiorgio Schirru from Blastness stresses revenue management and direct bookings' importance.
Gérald Lampaert of VERTU Hotels shares project management insights for tech adoption and expansion goals.
Christoph Peppers from H-Hotels.com delves into the significance of affiliate marketing in driving direct bookings.
Jon Siberry, Group Revenue Manager at Sarova, unveils AI's rising prominence and the concept of 'digital workers' in hotels.
Matthew Prosser of Agilysys discusses the value of IHTF for suppliers in understanding industry challenges.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ - Laat meer zien
