Afleveringen
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In this episode of the Trust and Influence in B2B Marketing podcast, host Joel Harrison speaks with Ash Lockett, Head of B2B marketing at Babel PR. They discuss findings from Babel's second annual research study examining what influences B2B technology buying decisions among enterprise organizations in the UK and US.
Topics Covered
Babel PR's positioning as an integrated PR and marketing agency for B2B technology brandsResearch methodology focusing on 403 technology buyers from organizations with 1,000+ employeesThe continued importance of long-form thought leadership content in B2B tech purchasing decisionsTrade media's position as the most influential information source for tech decision-makersThe integration of different marketing channels and tactics for maximum effectivenessThe relationship between trust and brand awareness in B2B purchasing decisionsThe potential impact of AI-generated content on thought leadership qualityThe critical role of technical champions in the B2B buying processKey conclusions
Long-Form Content Remains Essential: Despite trends toward shorter content formats, one-third of B2B technology buyers prefer reading long-form thought leadership. For high-value, complex purchases, buyers need comprehensive information to build business cases and justify investments to senior leadership.Trade Media Provides Critical Validation: One in five B2B tech buyers regularly consume news from industry trade publications. These specialized outlets offer more targeted impact than mainstream media by providing third-party validation that helps establish credibility and trustworthiness.Consistency Across Channels Drives Results: Success requires an integrated approach where messaging remains consistent across all marketing touchpoints. As Lockyer notes, "68% in our research said consistency is ultimately really important in their purchasing decisions."The "Rule of Three" in B2B Purchasing: Buyers typically only consider three brands when beginning a purchase journey. Establishing brand awareness is crucial to making this shortlist, with trust becoming the deciding factor between finalists: "You might be the most trusted brand on the planet...but if no one knows who you are, they're not going to purchase you."Technical Champions Are Key Influencers: While marketing often targets C-suite executives, Babel's research found technical teams are almost as influential as CIOs and CTOs. These champions typically research vendors, create shortlists, and build the business cases that executives ultimately approve.For B2B marketers looking to influence complex technology purchases, focusing on substantive, consistent messaging through targeted channels— particularly trade media and long-form content — while addressing both decision-makers and technical champions remains a winning strategy in 2025 and beyond.
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In this episode of the Trust and Influence in B2B Marketing podcast, host Joel Harrison speaks with Chris Bailey, who brings perspectives from both client-side experience (as senior director of integrated campaigns at ServiceNow) and agency-side work (at The Marketing Practice). Bailey shares valuable insights on how B2B organizations can develop and deploy thought leadership strategically to drive business outcomes and create memorable impact.
Topics CoveredThe four distinct dimensions of thought leadership and how they interconnect.Differentiating true thought leadership from standard content marketing.How research and data should support storytelling, not lead it.Resolving the false dichotomy between brand-building and demand generation.Extending thought leadership consistently across the entire customer journey.Creating compelling B2B stories that lodge in memory and drive actionThe transformative impact of AI on thought leadership development and deployment.Balancing individual thought leaders with organizational positions.
Key ConclusionsThought Leadership as a Strategic Asset: Bailey positions thought leadership alongside brand as a fundamental business asset that should influence communications at every level. "The power of thought leadership is when you are connecting [all four dimensions] end to end," Bailey asserts, emphasizing its role in shaping perceptions and influencing customer relationships.Story Before Statistics: While data plays a crucial role in supporting thought leadership, Bailey warns against beginning with research: "You could start by doing a piece of research... but sometimes you can get to the end of the piece of research and still realize you don't have the story." The most effective approach starts with identifying the unique customer value narrative, then determining what research will support it.Bridging Brand and Demand: Bailey challenges the common tension between brand-building and demand generation, seeing thought leadership as "the thread that actually pulls the two things together." This integrated approach creates coherent customer experiences where thought leadership narratives flow consistently from awareness through sales conversations to post-purchase success.For B2B marketers seeking to elevate their thought leadership efforts, Bailey offers this straightforward advice: focus on purpose rather than outputs, and remember that truly effective thought leadership connects an organization's unique insights about customer value to compelling narratives that resonate throughout the buyer journey.
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Zijn er afleveringen die ontbreken?
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For the past two decades, Claire Mason has been at the forefront of thought leadership in B2B marketing. As the founder and CEO of Man Bites Dog—celebrating its 20th anniversary in 2024—Mason has pioneered an approach that transforms intelligent ideas into business growth for complex B2B brands.
In this episode of the 'Trust & Influence in B2B' podcast, host Joel Harrison speaks with Mason about her journey establishing "the world's first thought leadership consultancy" and explores how organizations can harness thought leadership to build authority, differentiate their offerings, and drive measurable commercial outcomes in today's market.
Topics CoveredThe origin story of Man Bites Dog and its evolution from "PR agency by stealth" to specialized thought leadership consultancyResearch findings on how C-suite leaders consume and trust B2B thought leadershipThe thought leadership classification system: thought makers, thought shapers, and thought followersExamples of successful thought leadership campaigns, including Arcadis' Sustainable Cities Index and Intel's Sustainable CTO initiativeHow thought leadership bridges the gap between brand building and sales enablementThe role of centralized content assets in creating alignment across organizationsCommon pitfalls that undermine thought leadership effectivenessThe impact of AI and emerging formats on thought leadership strategy
Key ConclusionsB2B brands have emerged as trusted sources of information: Mason's research shows that "97% of C-suite leaders are consuming content from B2B brands every week, more than half of them daily." Remarkably, these executives now trust content from B2B brands more than media, government, or public institutions.Thought leadership directly influences buying decisions: "74% of C-suite leaders always consider a strategic supplier's thought leadership when making a buying decision," underscoring its importance throughout the sales cycle. Rather than merely generating awareness, effective thought leadership guides prospects from initial engagement through to purchase.Bold, differentiated ideas drive greater impact: Mason emphasizes that "having a bold idea, it will travel further. The more you dilute that idea, it becomes kind of homeopathy and is no longer bold." Organizations that develop distinctive perspectives on industry challenges achieve significantly better results than those recycling conventional wisdom.Future-focused content creates competitive advantage: "You don't want to market where you are today. You want to market what you want to be for clients in the future," Mason advises. By addressing emerging challenges rather than just current pain points, companies can differentiate themselves in crowded markets and position themselves as strategic partners.Alignment is critical for organizational impact: With many companies housing numerous experts, Mason stresses the importance of creating "a golden thread that joins everything up." Without this alignment, individual thought leadership efforts may fragment rather than reinforce the brand narrative.For organizations selling high-value, knowledge-based solutions, thought leadership has evolved from a peripheral marketing activity to a central business strategy. As Mason concludes: "You're only as good as the thinking that you're sharing. And I think a lot of companies really have a lot of work to do to make sure they're really showcasing the intelligence that they're selling in the right way."
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In this episode of the Trust and Influence in B2B Marketing podcast, host Joel Harrison speaks with Hayley Brooksbank, Group Marketing Director at TTP (The Technology Partnership). With a background spanning professional services and agency roles, Hayley shares valuable insights on the unique challenges of developing thought leadership in a highly technical organization where confidentiality is paramount and PhDs abound.
Topics Covered
TTP's unique position as a technology and product development consultancy working with clients from space tech companies to biotech firmsThe "nose wrinkle" phenomenon when technical experts hear the term "thought leadership"Creating a three-tier approach to content that distinguishes between routine content, insight articles, and true thought leadershipBalancing SEO requirements with technical experts' desire to only publish groundbreaking contentThe role of scientific editors and ghostwriters in creating accessible yet technically accurate contentHow confidentiality requirements create additional challenges for marketing highly specialized servicesRecent breakthrough in room-temperature stable mRNA therapeutics as an example of genuine thought leadershipThe concept of "black ops thought leadership" - keeping valuable insights exclusive for key clientsKey Conclusions
Redefining Thought Leadership: True thought leadership should be original, commercially relevant, and genuinely disruptive. Distinguishing between different types of content helps technical experts understand what's being asked of them and why, removing resistance to content creation.Building Internal Trust: For marketers in technical organizations, building trust with internal experts is just as important as building trust with clients. Being transparent about marketing objectives and respecting technical integrity helps foster this trust and partnership.Finding the Balance: The most effective approach combines technical depth with commercial relevance. As Brooksbank explains: "It's about us being truthful about which type of content we need and then not over-claiming, because technical experts hate that—they can see through it."Content Evolution: Even in highly technical environments, there's room for more accessible, business-focused content that provides practical value. Developing tools and insights that help clients build internal cases for budgets can be just as valuable as purely technical content.For B2B marketers struggling to engage technical experts, Brooksbank's advice is clear: understand which "lane" your content belongs in, don't misrepresent marketing objectives, show respect for technical expertise, and build trust through genuine partnership.
This conversation offers valuable insights for any marketer navigating the complexities of thought leadership in highly specialized B2B environments where technical credibility and marketing effectiveness must coexist.
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In this episode of the Trust and Influence in B2B podcast, host Joel Harrison speaks with Benedict Buckland, who leads Alan Agency, a B2B brand building agency focused on helping clients in financial services, technology, and professional services sectors. Alan Agency operates at the intersection of thought leadership and advertising, helping brands use the power of brand to provoke change in how audiences think and how industries work. Benedict shares insights from their report "Thought Leadership: A Brand Building Manifesto," which explores what makes a leading brand in B2B and how companies can engage more effectively with their audiences.
Topics Covered
· The role and evolution of thought leadership as a powerful brand-building tool in B2B
· Why being an "activist" brand matters to B2B audiences and how it shapes industry perceptions
· The relationship between provocative messaging and positivity in B2B communications
· The growing credibility and sophistication of thought leadership in the B2B space
· The convergence of brand building and demand generation activities
· The shift toward consumer-grade, high-production value formats for thought leadership content
· Why having a clear brand purpose and long-term vision is essential for effective thought leadership
Key Conclusions
1. B2B Brands as Industry Activists: Benedict's research revealed that 3 in 5 business decision-makers consider "a role in defining the sector" as the most important criterion for being a leading B2B brand—ranking above market share, client list, or heritage. This suggests B2B audiences want brands to be active, not passive participants in their industries: "It's about being an active part of your sector, not a passive part of your sector."
2. Balancing Provocation with Positivity: Effective thought leadership needs to challenge existing thinking while offering constructive solutions. As Benedict explains, "What the value of provocation is... it can be a catalyst. I think if you're going to get people to think differently or to conceptually change their understanding of something, there probably does need to be that initial provocation." However, this must be balanced with a positive, solutions-oriented approach.
3. Purpose-Driven Content: In the increasingly crowded thought leadership landscape, having a clear "North Star" or purpose drives consistency and impact. Benedict distinguishes between "big P Purpose" (social good) and "small p purpose" (having intent and focus in your messaging), noting that the latter is essential for effective thought leadership: "It's about this idea of just having intent behind what you're doing, having a real sort of focus in terms of what it is I want to achieve."
For B2B marketers looking to improve their thought leadership efforts, Benedict emphasizes the importance of clarity and focus: "Don't bury the lead." Marketers should seek to move conversations forward with original insights that are relevant to their audience while maintaining a distinctive brand voice that could only come from their organization.
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In this episode of the B2B Trust and Influence podcast, host Joel Harrison speaks with Vito Labate, VP of Global Industry Marketing at Capgemini, a $23 billion global tech consulting firm. Capgemini recently won gold in the thought leadership category at the B2B Marketing Awards in London for their "Building Trust in Data" campaign. With over 20 years at Capgemini, Labate offers valuable insights on how thought leadership has evolved from a support function to become a strategic growth driver for professional services firms.
Topics Covered
The transformation of marketing in professional services firms over the past decadeCapgemini's approach to thought leadership and the role of their Research InstituteThe award-winning "Building Trust in Data Sharing" campaign targeting public sector organizationsBalancing brand building and demand generation through thought leadershipThe power of executive advocacy and social media in amplifying thought leadershipIntegration with account-based marketing strategiesThe shift toward more digestible, multi-format contentHow thought leadership builds trust in professional services relationshipsMeasuring the impact and ROI of thought leadership initiativesKey Conclusions
Strategic Evolution of Marketing: "Ten years ago, marketing organizations were almost perceived as a support function. Now we're seen as a strategic growth driver," notes Labate. This shift has moved marketing from predominantly brand awareness to becoming a central part of business growth strategy, incorporating analytics, data-backed strategies, and storytelling.Trust as Foundation: In professional services, thought leadership builds critical credibility with decision-makers. "In our industry, it's all about credibility," Labate emphasizes. "The value we're bringing is around our expertise, our insight, our ability to counsel our clients on how to navigate their transformational journeys."Content That Cuts Through: In an environment saturated with information, thought leadership provides genuine value rather than just sales messaging. "Thought leadership cuts through that noise because it feels like real value... that someone can take away and either learn from or have a further conversation about," explains Labate, noting the growing preference for expert-led, digestible content over corporate messaging.Long-Term Approach: The most successful thought leadership isn't treated as a one-off campaign but as part of a comprehensive strategy. "What I've seen work most is when you consider it part of a longer-term journey. You get more value out of that, and you have more impact on your audience," advises Labate.For B2B marketers embarking on their thought leadership journey, Labate recommends starting with your "why," ensuring authentic expertise, and developing a holistic content strategy that supports long-term business objectives rather than viewing thought leadership as isolated campaigns.
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For B2B businesses seeking to rise above commodity status and establish themselves as strategic partners, thought leadership has become an essential capability. But what separates truly impactful thought leadership from the flood of content that overwhelms decision-makers daily?
In a recent episode of the Trust and Influence in B2B podcast, host Joel Harrison spoke with Ananda Roy, VP of Thought Leadership at Circana—a market research powerhouse formed from the merger of IRI Worldwide and NPD that recently won gold in the thought leadership category at the 2024 B2B Marketing Awards. Their conversation revealed how thought leadership can evolve from marketing activity to strategic business function.
Thought Leadership as Strategic FunctionUnlike many organizations where thought leadership operates as a marketing subfunction, Circana positions it as a core strategic capability with representation at the executive level.
"I get the feeling that I'm an outlier," notes Roy about his senior position. "You don't necessarily see the leaders of thought leadership practices getting a seat at the strategy table. Thought leadership is pretty much central to what we do in our advisory role with our clients."
This positioning reflects Circana's broader objective: transitioning from data provider to strategic growth advisor for its 7,000+ global clients across consumer goods, retail, technology and other sectors.
Beyond data dumpingDespite analyzing $4 trillion of retail sales data annually and investing $500 million in AI capabilities over six years, Circana recognizes that data alone doesn't drive decisions.
"Data is increasingly becoming a commodity," Roy explains. "It's really what you do with it that is the difference between success and significant impact on client behavior."
The company's award-winning approach transforms their comprehensive "Demand Signals" report from dense data into story-driven, commercially relevant insights. Instead of overwhelming executives with statistics, they provide "tools for thinking" and strategic options that inform decision-making.
The Three-Question FrameworkRoy shared the elegantly simple framework guiding their thought leadership strategy:
What are the big business questions clients are grappling with, and do we have answers?Where do clients go when seeking these answers?Wherever they go, are we the easiest to find?This approach ensures their content appears precisely where decision-makers look for guidance on pressing business challenges.
Measuring Success Beyond LeadsWhile traditional thought leadership often struggles with ROI measurement, Circana takes a more sophisticated view of success:
Invitations to bid opportunities previously closed to themAbility to command premium pricingSuccessful negotiations despite competitive disadvantagesEstablishment of domain authority (their content generated 2.1 billion views and engagements)Expanded access across client organizations"We don't attribute sales directly to thought leadership," Roy notes. "But when we are invited to bids where Circana would not have been otherwise invited, where we are able to justify a premium on our fees... those are the areas where thought leadership is one among many enablers towards a decision."
Building Trust in an Era of Data SkepticismWith growing concerns about data veracity and AI biases, establishing trust has become increasingly critical. Circana builds credibility through:
Evidence-based, independent viewpointsCreative, accessible presentation of complex dataTeam-based approach rather than individual "guru" voicesCross-functional relevance that extends beyond insights teams"We are not flash-in-the-pan data analysts," Roy emphasizes. "We take...
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In this first episode of the Trust & Influence in B2B podcast, host Joel Harrison speaks with Andrew Mildren, Managing Director of Edelman Business Marketing for EMEA about the agency's 2025 Trust Barometer report, which is an indepth evaluation of the state of trust in society and has compelling implications for B2B marketers. Edelman is one of the world's largest integrated communications agencies and has established itself as a leading authority on thought leadership and trust in business. With decades of experience working with major brands like Shell, Microsoft, and Samsung, Andrew shares valuable insights on how B2B companies can leverage thought leadership to build trust and drive business growth.
Topics CoveredThe six key components of effective thought leadership: white space, relevance, vision, trust, brevity, and attributionHow businesses can measure and demonstrate ROI from thought leadership initiativesThe impact of AI on content quality and the growing importance of credibilityWhy businesses are currently more trusted than government, media, and NGOsEdelman's approach to B2B marketing and the evolution of thought leadershipCase studies of successful thought leadership campaigns, including DP World's "Move to Minus 15" initiative and Halion's Health Inclusivity Index
Key ConclusionsTrust as Business Currency: Trust functions as the fundamental currency of B2B relationships. As Andrew notes, "Trust is what helps you get invited to bid more often. It's what helps you close deals, helps you cross and upsell, helps you charge a better margin for your products and services." Well-executed thought leadership is one of the most effective tools for building this trust.Thought Leadership's Evolving Measurement: While many companies struggle to measure thought leadership effectiveness (only 30% link sales leads to specific content), those who implement proper measurement see "double digit differences" in both brand impact and sales performance. This includes improved ability to break into new markets, define new categories, and reach new buyers.Business as Trust Leader: In today's polarized environment, businesses have emerged as one of society's most trusted voices. This presents a significant opportunity for companies to fill the trust vacuum through authentic, purposeful thought leadership that addresses real challenges faced by their audiences.For more insights on building trust through thought leadership, download Edelman's latest Trust Barometer and Thought Leadership Impact Study, and subscribe to the Trust and Influence in B2B Marketing podcast for future episodes exploring this critical topic.
