Afleveringen
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Product managers are often used to setting goals and going after them with a single-minded focus, achieving success by pushing for results. If they approach the job like a mechanicâfixing, controlling, and managing tasksâthey risk stifling innovation and limiting their teamâs potential. Without realizing it, managers can create an environment that suppresses growth. John Cutler, a seasoned product manager and researcher, believes that by adopting a service-oriented mindset, managers can instead empower their teams, foster growth, and ultimately drive better results for both the product and the people.
John Cutler is the Head of Product at Dotwork, a strategic alignment platform that integrates metrics, insights, and workflows to drive better decision-making for businesses.
In this episode, Dart and John discuss:
- Balancing variety, complexity, and focus in design
- Horizontal vs. vertical products
- A service design mindset for managers
- The traits of a great product manager
- 3 major challenges that product managers face in software
- Empathy and agency in management
- And other topicsâŠ
John Cutler is a seasoned product manager and user experience researcher. He excels at tackling complex problems and uncovering the "why" through qualitative and quantitative insights. Currently, John serves as the Head of Product at Dotwork, a strategic alignment platform that integrates metrics, insights, and workflows to drive better decision-making for businesses. Before joining Dotwork, he held pivotal roles, including Senior Director of Product Enablement at Toast and Head of Product Education at Amplitude, where he honed his expertise in product strategy and education.
Resources mentioned:
âHow Capable Leaders Navigate Uncertainty and Ambiguity,â by John Cutler: https://cutlefish.substack.com/p/tbm-274-how-capable-leaders-navigate
Connect with John:
Substack: https://cutlefish.substack.com/
LinkedIn: https://www.linkedin.com/in/johnpcutler/Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
An estimated 1 billion people switch jobs every year, and the war for talent continues. Leaders and HR teams keep using the same hiring strategies as the average employee tenure decreases year after year. Companies arenât addressing the root issue: employees crave meaningful work, supportive colleagues, and growth opportunities. Unless companies transform their approach to employee satisfaction, theyâll keep losing their best peopleâsomething Ethan Bernstein and Michael Horn believe we can prevent.
Ethan and Michael are co-authors of Job Moves, a book that uses the Jobs to Be Done theory to approach job selection as hiring a role to fulfill personal and professional goals, encouraging a more holistic perspective on career choices.
In this episode, Dart, Ethan, and Michael discuss:
- Major pushes and pulls driving job changes
- Jobs to Be Done theory applied to work and career transitions
- 4 Quests of job changes: why employees leave their jobs
- Progress vs. progression at work
- Experiences vs. features in job selection
- 9 activities that companies can do to ensure strong employee fit
- How to prototype and test potential career changes
- And other topicsâŠ
Ethan Bernstein and Michael Horn are co-authors of Job Moves, a book that uses the Jobs to Be Done theory to approach job selection as hiring a role to fulfill personal and professional goals, encouraging a more holistic perspective on career choices.
Ethan Bernstein is the Edward W. Conard Associate Professor of Business Administration at Harvard Business School. He specializes in the Organizational Behavior unit and focuses his research on the dynamics of workplace transparency, how organizational design impacts performance, and managing human capital. His work has been published in various academic journals and covered by The Wall Street Journal, The New York Times, Forbes, and Bloomberg, among others.
Michael Horn is an influential author, speaker, and lecturer at the Harvard Graduate School of Education. He is the co-founder and a distinguished fellow at the Clayton Christensen Institute for Disruptive Innovation, a non-profit think tank. His work has been featured in The New York Times, The Washington Post, Harvard Business Review, and NBC.
Resources mentioned:
âWhy Employees Quit,â by Ethan Bernstein, Michael Horn, & Bob Moesta: https://hbr.org/2024/11/why-employees-quit
Job Moves, by Ethan Bernstein, Michael Horn, and Bob Moesta: https://www.amazon.com/Job-Moves-Making-Progress-Career/dp/0063283581
Choosing College, by Michael Horn: https://www.amazon.com/Choosing-College-Learning-Decisions-Throughout/dp/1119570115
Connect with Ethan & Michael:
www.jobmoves.com
Ethanâs Google Scholar https://scholar.google.com/citations?user=jt4uBuUAAAAJ&hl=en&oi=sra
Ethanâs email - [email protected]
www.michaelbhorn.com
Michaelâs Substack: https://michaelbhorn.substack.com/Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
Zijn er afleveringen die ontbreken?
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Moments before presenting at a large conference in Sydney, Gareth Flynn was confident in sharing his expertise on skills strategy. Suddenly, his friend Dart Lindsley tapped him on the shoulder and made a bold claim: skills strategies donât work. Faced with the unsettling possibility that his expertise might be flawed, Gareth began a research journey to uncover the truth. By engaging with both critics and advocates, he gained a fresh perspective on when and how skills should (or shouldnât) be prioritized in the workplace.
Gareth Flynn is a writer, speaker, and talent and workforce expert with 25+ years of experience focused on strategy, skills, and leadership. He is the founder and CEO of TQSolutions, Australiaâs leading talent and workforce strategy and solutions business.
In this episode, Dart and Gareth discuss:
- How companies approach skills â and when they fall short
- Company motivation for investing in skills strategies
- Insights from the critics of skills strategy
- The difference between skills and capabilities
- The taxonomy of skills
- How AI is grouping people into social classes
- Career drivers vs. life drivers
- And other topicsâŠ
Gareth Flynn is a writer, speaker, and talent and workforce expert with 25+ years of experience focused on strategy, skills, and leadership. As the founder and CEO of TQSolutions, Australiaâs leading talent and workforce strategy and solutions business, Gareth and his team have advised companies like GE, Philips, Australia Post, and Westpac, among others. Prior to founding TQSolutions, Gareth co-founded The Career Conversation, an early careers experience and engagement business whose client list includes companies like Bank of America and Deloitte.
Resources mentioned:
âIs the Juice Worth the Squeeze?â by Marc Effron: https://talentstrategygroup.com/is-the-juice-worth-the-squeeze/
Connect with Gareth:
LinkedIn: https://www.linkedin.com/in/garethflynnWork with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
When Kim Clark was completing research for his doctoral dissertation, he compared two nearly identical cement plants located five miles apart. As an economist, he couldnât pinpoint why one plant was 70% more productive than the other. Determined to solve the mystery, he visited both plants and quickly found the answer: the more productive plant had a flat hierarchy and a collegial culture.
Kim, Jonathan, and Erin Clark are co-authors of the book Leading Through, which explores the transition from traditional leadership models to a more human-centered approach that integrates the soul, heart, and mind to create thriving organizations.
In this episode, Dart, Kim, Jon, and Erin discuss:
- Morality in business
- The âpower-overâ paradigm that humans default to
- Decoupling leadership from hierarchies
- A new paradigm of leadership called âleading throughâ
- How to activate the soul, heart, and mind in leadership
- Using modularity to lead through work
- And other topicsâŠ
Kim, Jonathan, and Erin Clark are co-authors of the book Leading Through, which explores the transition from traditional leadership models to a more human-centered approach that integrates the soul, heart, and mind to create thriving organizations.
Kim Clark is the NAC Distinguished Professor of Management at the BYU Marriott School of Business and former President of BYU-Idaho. He is also the former Dean of Faculty of the Harvard Business School. Within his roles, Kim focuses on the role of leaders in creating outstanding performance, modularity in design, and the interaction of technological change and competition in industry evolution.
Jonathan Clark is an associate professor of management at UT San Antonio. Prior to UT, he served as executive director of the Master of Health Administration program at Penn State. His research has been published in the Academy of Management Journal, Health Affairs, and Leadership Quarterly, among others.
Erin Clark is a managing director with Deloitte Consulting's Human Capital practice, where she specializes in helping clients improve performance, drive change, and create sustainable advantages through people. With over two decades of experience advising clients across industries, she believes strongly in the work of leadership to activate and unleash human potential.
Resources mentioned:
Leaning Through, by Kim, Jonathan, and Erin Clark: https://www.amazon.com/Leading-Through-Activating-Heart-Leadership-ebook/dp/B0CT49ZG1K
Humanocracy, by Gary Hamel: https://www.amazon.com/Humanocracy-Creating-Organizations-Amazing-People-ebook/dp/B07B9HFSHX
Connect with the Clark family:
www.leadingthrough.co
Kim Clark LinkedIn: https://www.linkedin.com/in/kim-b-clark-19664920a/
Jonathan Clark LinkedIn: https://www.linkedin.com/in/jonathan-clark-3734616/
Erin Clark LinkedIn: https://www.linkedin.com/in/erineliseclark/Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
When Samantha Gadd began her career in HR, she quickly noticed traditional HR processes and practices often overlooked the people they were meant to serve. Struggling to find the âhumanâ in human resources, Samantha took a leap of faith and founded Humankind, an organization dedicated to putting humanity at the center of work.
Today, Humankind is New Zealandâs leading HR and employee experience (EX) consultancy, partnering with over 1,200 organizations to create more human-centered workplaces that prioritize employee well-being and drive business success.
Samantha Gadd is a seasoned business leader and expert in employee experience (EX) with over a decade of industry expertise. She is the founder and CEO of Excellent and Founder and Director of Humankind.
In this episode, Dart and Samantha discuss:
- Samanthaâs journey from HR to EX
- Who buys into EX in organizations
- The origin and principles of the EX Manifesto
- Links between workplace culture and employer brand
- The EX Design School curriculum
- Values of EX that reframe success metrics
- The PREP model: purpose, relationship, enabling, and performance
- Who is best suited for the EX curriculum
- And other topicsâŠ
Samantha Gadd is a seasoned business leader and expert in employee experience (EX) with over a decade of industry expertise. She is the founder and CEO of Excellent, an organization dedicated to transforming how organizations approach EX. She is also the Founder and Director of Humankind, New Zealandâs leading HR and EX consultancy which has collaborated with over 1,000 organizations to design impactful employee experiences.
As an EX expert, Samantha has spent over a decade helping high-profile clients transform workplace environments to enhance employee engagement and well-being. In 2022, she also led a group of 34 contributors to co-author The EX Manifesto, which defines key principles of EX design. Signed by leaders in over 30 countries, this document represents a global commitment to reimagining employee engagement and well-being.
Resources mentioned:
www.EXmanifesto.com
The Experience Economy, by Joseph Pine II: https://www.amazon.com/Experience-Economy-Updated-Joseph-Pine/dp/1422161978
Customers Included, by Phil Terry: https://www.amazon.com/Customers-Included-Transform-Products-Companies/dp/0979368111
University of Toronto, service design certificate: https://learn.utoronto.ca/programs-courses/certificates/service-design
Connect with Samantha:
LinkedIn: https://www.linkedin.com/in/samanthagadd
www.excellent.ioWork with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
David Obstfeld, a tenured professor with over 15 years of research experience, saw a troubling trend at universities: first-generation college students were struggling to secure job opportunities upon graduation, leaving them at a disadvantage compared to their peers. His research revealed a clear link between economic background and access to social networks, with wealthier students gaining social capital that propelled their career success above those around them. It wasnât what they knew - it was who.
This insight led David to establish the Social Capital Academy, an initiative designed to help underrepresented students build the social and cultural capital they need to succeed. Through mentoring, networking, and skill-building workshops, Obstfeld is transforming the trajectory of studentsâ careers and helping bridge the gap in economic opportunity.
David Obstfeld is an influential researcher, author, professor at CSU Fullerton, and the founder of the Social Capital Academy.
In this episode, Dart and David discuss:
- The evolution of network analysis
- Social networks and the role of social capital
- Why getting new things done drives company success
- A knowledge-based view of the firm
- The role of brokers and triads in social networks
- Pros and cons of open vs. closed networks
- Whether social skills are innate or developed
- Perspective articulation
- Scalable models that build social capital for underserved groups
- And other topicsâŠ
David Obstfeld is a Professor of Management at California State University, Fullerton, and an influential researcher focused on social networks, innovation, and social capital. As the founder of the Social Capital Academy, Obstfeld works to empower students from underrepresented backgrounds by teaching them to leverage social and cultural capital to advance in their careers. His book, Getting New Things Done: Networks, Brokerage, and the Assembly of Innovative Action, examines how networks and brokerage drive creativity and organizational innovation.
David received his A.B. from the University of Chicago and his PhD from the University of Michiganâs Ross School of Business. He has served on the faculty of NYUâs Stern School of Business and UC Irvineâs Merage School of Business. His widely cited research has received major grants, including from the National Science Foundation, to further investigate organizational and social dynamics.
Resources mentioned:
Getting New Things Done, by David Obstfeld: https://www.amazon.com/Getting-New-Things-Done-Innovative/dp/0804760500
Connect with David:
www.SocialCapitalAcademy.org
www.DavidObstfeldPhd.com
Email: [email protected]Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
Lucy Adams, a seasoned HR leader, has held senior roles in major organizations, including her recent position as HR Director at the BBC. Despite her success, she grew increasingly frustrated by HRâs one-size-fits-all approach, which treated all employees under the same rigid policies. Determined to find a fresh perspective, Lucy founded Disruptive HR, an innovative HR agency that inspires leaders and HR professionals to approach their roles with renewed vision and energy.
Lucy Adams is a keynote speaker, author, and founder and CEO of Disruptive HR. She guides HR teams and leaders from some of the worldâs top brands, speaking at events for Pepsico, HSBC, Google, and Emirates, among others.
In this episode, Dart and Lucy discuss:
- Challenging forces acting on the heads of talent/CPOs
- Lucyâs experience appearing before a congressional hearing
- Emerging disruptions in HR
- The EACH model (Employees as Adults, Consumers, and Human Beings)
- 3 major benefits of the consumerization of the workplace
- Differences between equity and equality at work
- Humanizing performance management
- And other topicsâŠ
Lucy Adams is the founder and CEO of Disruptive HR, an agency on a mission to inspire leaders and HR professionals to approach their roles with renewed vision and energy. After working in high-level HR roles across sectors, including the Director of HR at BBC, Lucy wanted to help companies seek new ways to tackle old problems. She now guides HR teams and leaders from some of the worldâs top brands, speaking at events for Pepsico, HSBC, Google, Emirates, and many others.
Lucyâs latest best-selling book, HR Disrupted, discusses innovative approaches to transform traditional HR practices, challenge outdated norms, and adopt people-centered strategies to engage and empower employees in a rapidly changing workplace.
Resources mentioned:
HR Disrupted, by Lucy Adams: https://www.amazon.com/HR-Disrupted-time-something-different/dp/1910056502
The Problem with Change, by Ashley Goodall: https://www.amazon.com/Problem-Change-Essential-Nature-Performance/dp/0316560278
Connect with Lucy:
www.DisruptiveHR.comWork with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
Ken Coleman has interviewed thousands of people on work, uncovering a common struggle: people start their careers wanting to make a difference but often lose that drive due to restrictive job expectations and rigid company rules. This disconnect leaves employees disengaged, impacting both personal fulfillment and company success. Ken believes companies thrive by flipping the question â focusing not on how to get the most out of employees, but on how employees can get the most out of their roles. Known as âAmericaâs Career Coach,â Ken continues to help employees and organizations rediscover purpose and achieve aligned success.
Ken Coleman is a broadcaster, interviewer, and 3x best-selling author known for his expertise in career and personal development. As the co-host of The Ramsey Show and the executive coach host of The Ken Coleman Show, he has empowered thousands of people to advance their professional lives and grow their influence in the workplace.
In this episode, Dart and Ken discuss:
- 3 essential employee needs for company success
- Key qualities of an impactful mentor
- What we know about how humans are wired for work
- Uniqueness as the foundation for greatness
- 3 introspective questions to uncover work motivations
- Career trends from Kenâs decade-long research sample
- Practical steps to create the career opportunities you want
- And other topicsâŠ
Ken Coleman is a broadcaster, interviewer, and best-selling author known for his expertise in career and personal development. As the co-host of The Ramsey Show and the executive coach host of The Ken Coleman Show, Ken empowers others to advance their professional lives and grow their influence in the workplace. His insights draw from personal experiences and thousands of interviews, serving as the foundation for his three best-selling books, From Paycheck to Purpose, The Proximity Principle, and Find the Work Youâre Wired to Do.
Dubbed âAmericaâs Career Coach,â Ken has appeared on shows like Fox & Friends, Yahoo! Finance, and the Rachael Ray Show. Heâs a contributing writer for TheLadders.com and a popular speaker on personal development, career strategy, and leadership.
Resources mentioned:
Get Clear Career Assessment: Find the Work Youâre Wired to Do, by Ken Coleman: https://www.amazon.com/Get-Clear-Career-Assessment-Youre/dp/B0CSCY1CH5
The Proximity Principle, by Ken Coleman: https://www.amazon.com/Proximity-Principle-Proven-Strategy-Career/dp/0978562038
From Paycheck to Purpose, by Ken Coleman: https://www.amazon.com/Paycheck-Purpose-Clear-Path-Doing/dp/1942121539
StrengthsFinder 2.0, by Gallup: https://www.amazon.com/StrengthsFinder-2-0-Tom-Rath/dp/159562015X
Essentialism, by Greg MckEown: https://www.amazon.com/Essentialism-Disciplined-Pursuit-Greg-McKeown/dp/0804137404
Connect with Ken:
www.kencoleman.com
LinkedIn: https://www.linkedin.com/in/kencoleman-/
Instagram: @kencolemanWork with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
As an international correspondent for NPR, Gregory Warner has lived and worked in some of the highest conflict areas in recent memory. He has climbed mountains with smugglers in Pakistan for This American Life, descended into illegal mineshafts in the Democratic Republic of Congo for Marketplace's "Working" series, and lugged his accordion across Afghanistan on the trail of the "Afghan Elvis" for Radiolab. On one occasion, while covering the terror attacks in Nairobi, he found himself in the middle of a coup. To save his own life, he had to hide in a large vase until the fighting subsided.
Greg was named a Poynter Fellow in Journalism at Yale and received a Peabody Award for his journalism work. His podcast, Rough Translation, was named one of the New York Timesâs Top 10 podcasts of 2021. Last season, he ran a series of surprising stories about workplaces and work cultures around the world. Today, he joins us on Work For Humans to discuss those stories.
In this episode, Dart and Gregory discuss:
- The power of storytelling through a localâs perspective
- Cultural norms, societal pressures, and value clashes around the world
- Chinese workers protesting work through slacking
- How crisis, government, and our parents shape workplace culture
- South Koreaâs work trend of adopting English first names
- How countries brand themselves, and how this trickles down to work
- The exportation of Silicon Valley's work culture
- Jobs like truck driving that can push one into solitude
- The danger of hearing from a narrow set of international voices
- And other topics...
Gregory Warner has been an international correspondent for NPR for over a decade. As the host and creator of the NPR podcast Rough Translation, he has lived around the world and in conflict zones like Afghanistan, Ukraine, and Rwanda. Gregory was named a Poynter Fellow in Journalism at Yale and has received various awards for his journalism work, including a Peabody Award. Rough Translation unpacks cultural norms, issues, and shifts close to home from a continent away. The podcast has received multiple awards from the Overseas Press Club and was named one of the New York Timesâs Top 10 podcasts of 2021.
Resources Mentioned:
Rough Translation podcast: https://www.npr.org/podcasts/510324/rough-translation
Slackers@Work: A Song for the Exhausted podcast episode: https://www.npr.org/2022/05/31/1102281666/slackers-work-a-song-for-the-exhausted
Outliers, by Malcolm Gladwell: https://www.amazon.com/Outliers-Story-Success-Malcolm-Gladwell/dp/0316017930
Connect with Gregory:
Around the World in 85 Days substack: https://aroundtheworldin85days.substack.com/
LinkedIn: https://www.linkedin.com/in/radiogrego/Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
After 20 years of managing multimillion-dollar projects for Fortune 500 companies, Mike Hess faced a troubling reality: he was often labeled as the "token blind guy." Despite developing invaluable skills through his blindness, he was disturbed by the high unemployment rates among fellow disabled professionals. Determined to break down corporate stigma, he founded the Blind Institute of Technology. Now, Mike is showing organizations how to access the unmatched potential of disabled professionals, bridging the gap between talent and opportunity.
Mike Hess is the Founder and Executive Director at the Blind Institute of Technology (BIT), a non-profit dedicated to improving employment opportunities for professionals with disabilities through accessible technology and inclusive hiring practices.
In this episode, Dart and Mike discuss:
- The Blind Institute of Technology
- Inclusive design and accessibility
- Employment challenges for disabled professionals
- Common misconceptions about disabilities in the workplace
- The return on investment of hiring disabled employees
- Bridging the digital divide and achieving digital equity
- Generative AI for enhancing accessibility
- Tackling social discomfort around disabilities
- And other topicsâŠ
Mike Hess is the Founder and Executive Director at the Blind Institute of Technology (BIT), a non-profit dedicated to improving employment opportunities for professionals with disabilities through accessible technology and inclusive hiring practices. As a blind tech veteran with over two decades of experience managing 7-figure projects for Fortune 500 companies, Mike helps organizations build inclusive workplaces that capitalize on the strengths of disabled professionals. His initiatives at BIT include workforce development programs and partnerships that enhance diversity, equity, and accessibility.
Mike has been recognized in various media outlets and has received notable awards, including the 2017 Martin Luther King, Jr. Business Award and the 2019 GlobalMindED Inclusive Leader Award. His work with BIT has led to presentations at major tech conferences, and he co-hosts the podcast Choose Inclusion. Additionally, he developed EdgGuide, a system designed to enhance independent navigation in public spaces for blind and visually impaired individuals.
Resources mentioned:
Hidden Potential, by Adam Grant https://www.amazon.com/Hidden-Potential-Science-Achieving-Greater/dp/0593653149
Connect with Mike:
www.blindIT.orgWork with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
The philosophy behind HR and our way of working predates most of the tools we use. While companies focus on sales and productivity, most neglect to measure one of the largest sources of value within the organization â the employee experience. Jessica Zwaan has made it her mission to teach executives and their companies how to transform the employee experience using product management principles, maximizing value for all stakeholders involved.
Jessica Zwaan is the author of Built for People, the current Chief Operating Officer of Whereby, and a former COO advisor for clients like Soundcloud, Talentful, and Bolt, among others.
In this episode, Dart and Jessica discuss:
- The 3 things every company sells
- Distinctions between people operations and human operations
- Viewing work as a product and determining its value
- Tracking the cost versus value of employees
- The 3 aspects employees want out of their work
- Value vs. volume when it comes to employees
- 2 maxims of product management applicable to HR
- And other topicsâŠ
Jessica Zwaan is an author, speaker, and early-stage start-up executive. She is the current Chief Operating Officer of Whereby and a former COO advisor for clients like Soundcloud, Talentful, and Bolt, among others. Her latest book, Built for People, helps teach organizations and leadership how to transform the employee experience using product management principles.
With a background in operations, people, and talent, Jessicaâs work has spanned across three continents. Jessica holds a First-Class Honours law degree from the University of Law in London. She is an international panelist and speaker and also hosts the podcast âThere's This Thing at Work.â
Resources mentioned:
Built for People, by Jessica Zwaan: https://www.amazon.com/Built-People-Experience-Management-Principles/dp/1398608025
The Book of the Courtier, by Baldesar Castiglione: https://www.amazon.com/Book-Courtier-Baldesar-Castiglione/dp/1519086954
The Experience Economy, by Joseph Pine: https://www.amazon.com/Experience-Economy-New-Preface-Authors/dp/1633697975
The Structure of Scientific Revolutions, by Thomas Kuhn: https://www.amazon.com/Structure-Scientific-Revolutions-50th-Anniversary/dp/0226458121
The Good Enough Job, by Simone Stolzoff: https://www.amazon.com/Good-Enough-Job-Reclaiming-Life/dp/059353896X
Connect with Jessica:
LinkedIn: https://www.linkedin.com/in/jessicamayzwaan/
www.jessicamayzwaan.comWork with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
In a rapidly evolving job market shaped by post-pandemic shifts, AI advancements, and the rise of remote work, competition for good jobs is fiercer than ever. Standing out and strategically positioning yourself is no longer optional â itâs essential.
For over 25 years, Phyl Terry has been helping people build exceptional companies and careers. As the founder and CEO of Collaborative Gain, a consultancy that fosters knowledge-sharing among senior executives, Phyl leverages his experience coaching leaders at top firms to guide individuals in navigating todayâs complex job market. His approach centers on applying product management principles to build intentional, sustainable career paths.
Topics Include:
- Applying product management to job searching
- The importance of candidate market fit
- How to conduct a listening tour for feedback
- Building a support network with job search councils
- Emotional challenges of the job search process
- Strategies for negotiating job offers
- Understanding psychological safety in job hunting
- Avoiding "rebound jobs" and finding the right role
- Phyl's experiences coaching senior executives at Google and Amazon
- The impact of gratitude and vulnerability on the job search
- And other topics...
Phyl Terry is the founder and CEO of Collaborative Gain, a consultancy that helps senior executives share knowledge and solve challenges in a collaborative, cross-company environment. With over two decades of experience in coaching leaders at top companies like Google and Amazon, Phyl is a pioneer in customer experience and product management. His latest book, Never Search Alone, applies his expertise in product management to career development, encouraging job seekers to approach their careers strategically, as if they were marketing a product.
Resources Mentioned:
Never Search Alone by Phyl Terry: https://www.amazon.com/Never-Search-Alone-Seekers-Playbook/dp/B0B9Q9YDQ5
Customers Included by Phyl Terry: https://www.amazon.com/Customers-Included-Transform-Products-Companies/dp/0979368111
Connect with Phyl:
LinkedIn: linkedin.com/in/phylterry/
Website: phyl.org
Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com.Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
Joe Pine was the first to identify many of the trends that have animated business for the last two decades, including the trend away from simple mass production to mass customization, and the emergence of the experience economy. Today, Joe joins us to discuss how those trends are influencing the future of work, and how companies might mass-customize experiences for employees.
Joe Pine is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and startups. His best-selling book, The Experience Economy, has been published in 15 languages and used as a company guide for over 20 years.
In this episode, Dart and Joe discuss:
- The progression of economic value
- The Experience Economy
- The current transformation economy
- How to customize a customerâs experience and promote transformation
- Brand authenticity
- Focusing on value vs. price
- The management style we need to create value
- How to revitalize a business
- The importance of company exploration and innovation
- And moreâŠ
Joseph Pine II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups. Joe is a co-founder of Strategic Horizons LLP and a lecturer at Columbia University. His best-selling book, The Experience Economy, has been published in 15 languages and used as a company guide for over 20 years.
Joe serves as a Senior Fellow with the Design Futures Council and the European Centre for the Experience Economy. He previously served as a Visiting Scholar with the MIT Design Lab, a professor at Duke University, and a manager with IBM. Joe has been featured in The Wall Street Journal and Harvard Business Review. His other published works include Infinite Possibility, Authenticity, and Mass Customization.
Resources Mentioned:
The Experience Economy, by Joe Pine: https://www.amazon.com/Experience-Economy-New-Preface-Authors/dp/1633697975
Mass Customization, by Joe Pine: https://www.amazon.com/Mass-Customization-Frontier-Business-Competition/dp/0875843727
Authenticity, by Joe Pine: https://www.amazon.com/Authenticity-What-Consumers-Really-Want/dp/1591391458
Travel that Can Change Your Life, by Jeffrey Kotler: www.amazon.com/Travel-That-Change-Your-Life/dp/0787909416Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
AI is at the forefront of work, tech, and global development â and itâs here to stay. While there are ongoing dilemmas and fears surrounding the future of AI, renowned neuroscientist Vivienne Ming sees it differently. For over a decade, she has harnessed AI to enhance human potential, designing systems to treat her sonâs diabetes, predict manic episodes in those with bipolar disorder, and reunite orphaned refugees with extended family members, among many other initiatives. Vivienne has emerged not only as a leading scientist in the field but also as a passionate advocate for using AI as a powerful tool to unlock human ability.
Vivienne Ming is a renowned theoretical neuroscientist and AI expert. She is the co-founder and CEO of the think tank Socos Labs, as well as chief scientist at Dionysus Digital Health and The Human Trust. Her research has been showcased on TEDx, The Financial Times, The Atlantic, the New York Times, BBC Radio 4, and NPR.
In this episode, Dart and Vivienne discuss:
- Vivienneâs diverse background in AI and research
- AIâs qualitative advantages over humans today
- How AI can predict and influence individual success
- Metalearning and perspective taking
- Building stronger teams and social networks with AI
- The moral limits of markets
- How minority opinions can reshape collective market intelligence
- And other topicsâŠ
Vivienne Ming is a renowned theoretical neuroscientist and artificial intelligence expert. As the co-founder and CEO of the think tank Socos Labs, she consults on AI, neuroscience, and education reform, exploring the future of human potential. She also serves as chief scientist at Dionysus Digital Health and The Human Trust. Her AI inventions have launched multiple companies and nonprofits, all centered on unlocking human potential. Vivienneâs research has been showcased on TEDx, The Financial Times, The Atlantic, the New York Times, BBC Radio 4, and NPR.
Vivienne received her B.S. in cognitive neuroscience from the University of California at San Diego and her M.S. and PhD in Psychology at Carnegie Mellon University. She then held a postdoctoral fellowship at Stanford and UC Berkeley, where she later joined as a research scientist and visiting scholar. Vivienne sits on boards of numerous companies and nonprofits including StartOut, The Palm Center, Cornerstone Capital, Platypus Institute, Shiftgig, Zoic Capital, and HUMM.
Resources mentioned:
How to Robot-Proof Your Kids, by Vivienne Ming: https://academy.socos.org/
Geek Heresy, by Kentaro Toyama: https://www.amazon.com/Geek-Heresy-Rescuing-Social-Technology/dp/161039528X
Connect with Vivienne:
www.socos.org
www.dionysushealth.com
www.optoceutics.com
www.thehumantrust.org
âThe Tax on Being Differentâ video: https://glginsights.com/videos/decisions-in-hiring/Work with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
If thereâs one thing the pandemic taught us, itâs that market disruptions can spell disaster for unprepared companies. Aaron McEwan, a behavioral scientist and futurist, is at the forefront of this challenge. As part of Gartnerâs Rapid Response Market Sensing Team, he specializes in identifying workplace shifts before they happen. In this episode, Aaron shares how he leverages insights from his career and lessons learned during the pandemic to identify and tackle workplace shifts â before they happen.
Aaron McEwan is a prominent behavioral scientist, psychologist, and futurist based in Australia. He currently is the Vice President of Research & Advisory for Gartner's HR Practice, providing strategic insights on talent management and the future of work to leading global companies.
In this episode, Dart and Aaron discuss:
- Gartnerâs Rapid Response Market Sensing Team
- Market sensing and identifying trends
- The largest market challenges since the pandemic
- Social movements that are starting to bubble
- Social media-driven employee activism
- Early detection of workforce disruptions
- Rapid responses to opportunities and threats
- Signals of reemergent labor activism
- And other topicsâŠ
Aaron McEwan is a prominent behavioral scientist, psychologist, and futurist based in Australia. He currently serves as the Vice President of Research & Advisory for Gartner's HR Practice, providing strategic insights on talent management and the future of work to leading global companies. Recognized as a Top 100 Global HR Influencer, Aaron emphasizes evidence-based practices that help organizations optimize performance and adapt to changing work environments.
Aaron is also a Fellow of the Australian Human Resources Institute and an Associate of Macquarie University's Centre for Workforce Futures. He has lectured at several universities, including the University of NSW and the University of Queensland. His interdisciplinary approach often draws from his background in music, where he performed and wrote original pieces, applying lessons from that experience to leadership and teamwork in organizational settings.
Resources mentioned:
The Black Swan, by Nassim Nicholas Taleb: https://www.amazon.com/Black-Swan-Improbable-Robustness-Fragility/dp/081297381X
Connect with Aaron:
LinkedIn: https://www.linkedin.com/in/aaronmcewan
Smarter with Gartner: https://www.gartner.com.au/en/smarterwithgartnerWork with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
As AI and automation reshape the workforce, the traditional way we pass down critical skills is under threat. Junior workers are losing the opportunity to learn directly from experienced mentors, putting essential human abilities at risk. Matt Beane, a leading researcher in machine intelligence, has spent a decade investigating this problem. In his latest book, The Skill Code, Beane uncovers the hidden dynamics of expert-novice relationships and explains why preserving these bonds is crucial for thriving in a tech-driven world.
Matt Beane is an assistant professor at UC Santa Barbara, known for his groundbreaking research on the impact of robotics in the workplace. He holds a PhD from MIT and has delivered a TED talk with over 1.8 million views. His latest book, The Skill Code, highlights the importance and process of preserving human skills in the age of AI and automation.
In this episode, Dart and Matt discuss:
- The impact of tech on workplace learning
- Technology management programs
- Whether tech shapes behavior or vice versa
- Using tech for scale development
- The difference between knowledge and skill
- Challenges in developing skills in tech-driven environments
- Using positive deviance to grow at work
- Human capital developmentâs connection to productivity
- And other topicsâŠ
Matt Beane is an author and assistant professor at the University of California, Santa Barbara, in the Technology Management Program. He is known for his pioneering work on how robotics are transforming the workplace, particularly in the evolving relationship between humans and machines. His latest book, The Skill Code: How to Save Human Ability in an Age of Intelligent Machines, explores how technology is reshaping the workforce and highlights the importance of preserving essential human skills as automation and AI become more prevalent.
Matt holds both a PhD and a Masterâs in Management Research from MITâs Sloan School of Management and is also a Digital Fellow at both Stanford and MIT. His work delves into how organizations and individuals adapt to intelligent technologies, focusing on sectors like healthcare and manufacturing. His research on robotic surgery was published in 2019 in Administrative Science Quarterly and Harvard Business Review, and his related TED talk has over 1.8 million views. Matt is also a regular contributor to popular outlets such as Wired, MITâs Technology Review, TechCrunch, Forbes, and Robohub.
Resources mentioned:
The Skill Code, by Matt Beane: https://www.amazon.com/Skill-Code-Ability-Intelligent-Machines/dp/0063337797
âDonât Let AI Dumb You Down,â by Matt Beane: https://www.wildworldofwork.org/p/dont-let-ai-dumb-you-down
How Buildings Learn, by Stewart Brand: https://www.amazon.com/How-Buildings-Learn-Happens-Theyre/dp/0140139966
Connect with Matt:
www.MattBeane.com
www.TheSkillCodeBook.com
X: @mattbeane
www.SkillBench.comWork with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
On Work for Humans, we explore what people truly seek from their work. A recurring theme we have found is the desire for puzzles to solve. In todayâs episode, we chat with a puzzle expert and creator to uncover the elements that make a compelling puzzle and how we can apply these principles to create work that people genuinely love.
Jasen Robillardâs career has evolved from engineer to product specialist, geological mapper, and now, jigsaw puzzle creator. He is the founder of Stumpcraft, a Canadian jigsaw company that has gained recognition for its high-quality, artisanal puzzles, with Jasen's creative vision at the core of the company's success.
In this episode, Dart and Jasen discuss:
- The definition and attributes of a great puzzle
- How Jasen started StumpCraft
- The components of a compelling puzzle
- Puzzles, problems, and messes at work
- Work as an empathy playground
- Puzzle creation constraints
- Puzzles as part of the transformation economy
- And other topicsâŠ
Jasen Robillard is the founder of Stumpcraft, a premium wooden jigsaw puzzle company based in Canada. With a passion for intricate design and craftsmanship, Stumpcraft locally crafts each puzzle from sustainably sourced wood, incorporating unique, laser-cut pieces of Canadian fine art to challenge and delight puzzle enthusiasts. Jasenâs career journey led him from engineer to product specialist to geological mapping and, now, to jigsaw puzzles. Stumpcraft has gained recognition for its high-quality, artisanal puzzles, with Jasen's creative vision at the core of the company's success.
Resources mentioned:
Tools for Thinking, by Michael Pidd: https://www.amazon.com/Tools-Thinking-Modelling-Management-Science/dp/0470721421
âC.O.R.E. Attributes,â by Justin Gary: https://justingarydesign.substack.com/p/justin-gary-core-attributes
Connect with Jasen:
www.StumpCraft.com
Substack: https://substack.com/@jasenrobillardWork with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
From managing crises to ensuring compliance and safety, HR professionals are often the first responders in the workplace. Julie Turney, an HR specialist with over 15 years in the field, found herself so focused on supporting others that she became depleted and burned out.
Drawing from her journey and research, Julie now dedicates her work to creating positive workplace cultures and fostering employee engagement, especially in the face of burnout, compassion fatigue, and vicarious trauma.
Julie Turney is an HR specialist, TEDx Speaker, author, and Founder and CEO of HRatHeart Consulting Inc.
In this episode, Dart and Julie discuss:
- The major challenges of HR professionals
- HR as first responders in the workplace
- Self-care and support for HR professionals
- Things all HR employees need to know
- Self-forgiveness in the field
- The balance between HR, leadership, employees, and regulations
- Julieâs recommendation for improving HR contracts
- And other topicsâŠ
Julie Turney is an HR specialist, TEDx Speaker, author, and Founder and CEO of HRatHeart Consulting Inc. With over 15 years of HR experience, she is passionate about building positive workplace cultures and fostering employee engagement, especially in the face of burnout, compassion fatigue, and vicarious trauma. Julie focuses on talent management, employee development, and organizational change. Known for her ability to blend empathetic leadership with strategic HR practices, she helps companies navigate transitions while improving overall employee satisfaction.
Resources mentioned:
Confessions of an HR Pro, by Julie Turney: https://www.amazon.com/-/he/Julie-Turney/dp/0578905825
HR Sound Off podcast
Interview - Julie Turney X The Pivot Series
Connect with Julie:
LinkedIn: https://www.linkedin.com/in/iamjulieturney
www.HRatHeart.comWork with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
Marty Cagan was ten years into his engineering career when he began questioning the purpose of his work. Frustrated with the products he was building, he wondered why they were necessaryâbut soon, he realized that asking "why" was the job of the product manager, not the engineer. So, he became one. Not just any product manager, but a leading expert in the field. Now, through Silicon Valley Product Group, Marty helps companies transform the work behind their products to build meaningful results.
Marty Cagan is a well-known product management expert, author, and partner at Silicon Valley Product Group (SVPG). With decades of experience, he has held leadership roles at companies like eBay, Netscape Communications, and HP.
In this episode, Dart and Marty discuss:
- Key elements of top product teams
- Best practices in product management
- Capabilities and responsibilities of a product manager
- The core principles of product culture
- How processes can kill companies
- 3 non-negotiables for product managers
- And other topicsâŠ
Marty Cagan is a well-known product management expert, author, and partner at Silicon Valley Product Group (SVPG). He is best known for his book Inspired: How to Create Products Customers Love, which is widely regarded as a key resource in product management. With decades of experience, including leadership roles at companies like eBay, Netscape Communications, and HP, Marty has a deep understanding of what it takes to build successful products. He is recognized for his emphasis on creating empowered product teams, focusing on solving customer problems, and building a strong product culture.
Marty is a graduate of the University of California at Santa Cruz and the Stanford University Executive Institute. His latest book, Transformed: Moving to the Product Operating Model, explores how successful product organizations operate and provides insights on transforming companies into ones that consistently deliver great products.
Resources mentioned:
Transformed, by Marty Cagan: https://www.amazon.com/Transformed-Becoming-Product-Driven-Company-Silicon/dp/1119697336
Empowered, by Marty Cagan: https://www.amazon.com/Empowered-Ordinary-People-Extraordinary-Products/dp/B08MV6VRGY
Inspired, by Marty Cagan: https://www.amazon.com/Inspired-Marty-Cagan-audiobook/dp/B07BDQVC45
The Song of Significance, by Seth Godin: https://www.amazon.com/Song-Significance-New-Manifesto-Teams/dp/B0BWPSHCXS
Loved, by Martina Lauchengco: https://www.amazon.com/Loved-Rethink-Marketing-Tech-Products/dp/B09WFRB5TX
Connect with Marty:
www.svpg.comWork with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. -
Work for Humans has long advocated for employees to be seen as customers, but we've faced resistance from traditional programs that churn out MBAs focused on profits and the bottom line. This perspective overlooks a critical point: companies risk losing money and innovation if they donât put employees at the center of their decisions.
In a surprising turn, author and professor Stephan Meier has partnered with Columbia Business School to release The Employee Advantage. Through detailed case studies, this book demonstrates how embracing an employee-centric approach leads to superior business outcomes.
Stephan Meier is a leading global expert at the intersection of behavioral economics, business strategy, and the future of work. He is currently the James P. Gorman Professor of Business Strategy and Chair of the Management Division at Columbia Business School.
In this episode, Dart and Stephan discuss:
- Key drivers of customer and employee centricity
- The reasons behind rising customer expectations
- Leadership mindsets for employee well-being
- Customers vs. employees in earnings calls
- Case studies of employee-centric models
- Lessons from employee segmentation
- The need for âjust-right tasksâ in the workplace
- The role of the manager in an employee-customer model
- And other topicsâŠ
Stephan Meier is a leading global expert at the intersection of behavioral economics, business strategy, and the future of work. He is currently the James P. Gorman Professor of Business Strategy and Chair of the Management Division at Columbia Business School. Stephan is also the author of The Employee Advantage, which demonstrates how employee-centric companies drive superior business outcomes.
With a masterâs degree in history, economics, and political science, and a doctorate from the University of Zurich, Stephanâs research has been published in journals such as the American Economic Review and Management Science, as well as outlets like the Wall Street Journal, New York Times, Bloomberg, and BBC. Prior to his tenure at Columbia, he was the first senior economist for the Center for Behavioral Economics and Decision-Making at the Federal Reserve Bank.
Resources mentioned:
The Employee Advantage, by Stephan Meier: https://www.amazon.com/Employee-Advantage-Putting-Workers-Business-ebook/dp/B0CTZCM238
Connect with Stephan:
www.StephanMeier.comWork with Dart:
Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on whatâs most important to the business. Book a call at 11fold.com. - Laat meer zien
