Turning One-Time Patients Into Lifelong Fans — with Catherine Maley, MBA (Ep. 288)

14 dec · Beauty and the Biz

00:12:18

📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz," where you'll learn my proven method of turning one-time patients into lifelong fans. Additionally, we'll discuss the general business and marketing side of plastic surgery.

As always, I'm your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." I'm also a consultant to plastic surgeons, helping them get more patients and more profits.

Presenting today’s episode titled, "Turning One-Time Patients Into Lifelong Fans — with Catherine Maley, MBA."

Hello, and welcome to "Beauty and the Biz," where we’ll discuss functional cash pay in Mexico. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.

Presenting today’s episode titled, “Functional Cash Pay in Mexico — with Dr. Gabriel Garza Martínez.”

Hello, and welcome to "Beauty and the Biz," where we’ll discuss functional cash pay in Mexico. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

Presenting today’s episode titled, “Functional Cash Pay in Mexico — with Dr. Gabriel Garza Martínez.”

So let me ask you a question….

Have you ever wondered why some patients don’t come back after their first treatment? Or why others become your best ambassadors, returning again and again while referring their friends and family? The difference comes down to how well you nurture the patient relationship.

So, in this episode, you’ll discover why patient retention matters, the psychology behind loyalty, and actionable strategies to keep your patients engaged. Plus, I’ll introduce you to the KiSS Loyalty Rewards Club, a powerful tool to help you transform patient relationships and grow your practice from the inside out. So let’s get started.

Let’s start with Why Patient Retention is the Key to Growth

Plastic surgeons often spend the bulk of their marketing budget on attracting new patients. While bringing in new patients is important, focusing solely on acquisition can leave your practice vulnerable.

Here’s why retention is so critical:

You’ll get a Higher ROI because Retaining a patient costs far less than acquiring a new one. Studies show that attracting a new patient to your practice costs 7–12 times more than keeping an existing one, and Loyal Patients Spend More: On average, repeat patients spend 67% more than first-time patients because they’re more likely to consider additional treatments and trust you with higher-ticket services, and Referrals Come from Loyalty: Patients who love you and your practice will naturally refer others, saving you money on advertising.

But
If your practice focuses only on new patient acquisition and neglects retention, you’re constantly filling a leaky bucket. By plugging that leak, you create a steady, predictable stream of revenue.

Now let’s talk about the cosmetic Patient Lifecycle

To turn one-time patients into loyal fans, it helps to understand their decision-making journey:

First, there’s Awareness: The patient learns about your practice through marketing, referrals, or word of mouth. Then it’s the First Visit: They book their first appointment, often for a consultation or a smaller, non-surgical treatment. Then, there’s the Post-Treatment or consult Phase: This is the critical moment when patients decide whether they’ll return or shop around for other options. And lastly, there’s the Long-Term Relationship because with the right nurturing, patients become loyal advocates for your practice.

But here’s The Problem:
Many practices focus heavily on the first two stages—awareness and acquisition—but fail to invest in the post-treatment or consult phase. This is where loyalty is built or lost.

So, the Key Question to Ask is:
What happens after your patient leaves your office? Are you staying connected, or are you letting them drift away?

So, let’s back up. Why don’t Patients Return to your practice?

If patients don’t come back, it’s rarely because they’ve stopped wanting cosmetic rejuvenation. They just stopped wanting it from you – sorry.

So often you lost them for preventable issues such as:

Indifferent Staff: Patients value how they’re treated. A lack of warmth or attentiveness can leave a lasting negative impression. Inconsistent Experiences: If they have a quality patient experience one time and a completely different experience the next time, patients lose trust. Then, there’s Poor Follow-Up: Patients need to feel cared for. A lack of follow-up communication can make them feel forgotten and insignificant and antoher really big reason patients don’t return to you is because . There’s No Connection: If your practice feels transactional rather than personal, patients won’t feel a bond strong enough to return.

Here is a common real-life example:
Imagine a first-time Botox patient who is thrilled with their results but doesn’t hear from your practice afterward. Over time, they forget about you and are lured away by a competitor’s ad or email. This could have been avoided with a simple follow-up email, text, or phone call checking in with the Botox patient to be sure they’re satisfied with their result and mentioning other treatments they might also like.

Because here’s The Psychology of cosmetic patient Loyalty …

Loyalty isn’t just about delivering great results—it’s about how you make your patients feel. Here are the emotional drivers of loyalty:

Trust: Patients need to feel confident in your expertise and your team’s professionalism. Connection: A personal relationship creates a sense of belonging. Recognition: Patients love to feel appreciated and rewarded for their loyalty.

Think about what it feels like to cater to a complete stranger prospective patient who found you on the Internet and is skeptical and apprehensive vs. a current patient who knows, likes and trusts you? It’s night and day.

Wouldn’t you rather work with patients who already trust you than those who are skeptical because they have no idea who you are?

So, let’s talk about Actionable Strategies to Build Loyalty by creating an exceptional patient experience:

First, Nail the First Impression

Greet every patient warmly. A friendly smile and genuine interest go a long way. Offer a small welcome gift, such as a skincare sample or your branded bottled water to make them feel special. Then see them on time so they see that you respect their time. This also ensures their consultation is unhurried, so schedule enough time to address their specific concerns.

And, Make Every Visit Memorable

Your team must be consistently friendly, professional, and attentive. Create a comfortable environment with thoughtful touches like coffee, tea, and relaxing music. Thank patients for choosing your practice at the end of every visit.

Then, Stay Connected After Their Visit

Follow-Up Calls and text: Check in with patients after their treatment to see how they’re doing. Email Campaigns: Send regular updates about what’s new in your practice and patient success stories. And use Social Media posting to share educational and entertaining content to keep patients engaged between visits. Now you want to Encourage Referrals and Reviews Set up a referral program to reward patients who bring in friends or family. Ask happy patients to leave reviews on Google and social media.

By the way, you don’t want to pay patients for referrals and reviews but you do want to acknowledge and reward your patients for growing your practice organically and I’ll show you how in a minute.

Then be sure your staff know how to Cross-Sell Services The easiest way to promote other services without being pushy is with strategic in-house signage such as Displaying before-and-after photos and educational videos throughout your practice to encourage visiting patients to ask you about it. and lastly, Listen to Patient Feedback Let patients know their opinion matters, by sending them a survey for their feedback and suggestions to gather insights into what your patients love and what you can improve on.

Now, let’s talk about a tool that makes patient retention easy, rewarding and ethical:

It’s called the KiSS Loyalty Club.

It’s a customizable program designed to keep your patients engaged with your practice by rewarding them for their loyalty.

Here’s How it Works:

Patients earn 1 KiSS for every $1 they spend in your practice. They are awarded Bonus KiSSes for: Referring their friends Giving you a Google review Approving the use of their before-and-after photos. Sharing you on their social media channels And completing surgery Patients then redeem KiSSes for free treatment tiers for Botox, fillers, or laser services.

So, Why does this Work:

It’s Simple: Patients understand it easily and get excited about earning rewards and staff also appreciate it’s simplicity. It’s Engaging: The more patients interact with your practice, the more KiSSes they earn. And It Builds Loyalty: Patients are motivated to return more often, refer, and leave reviews and it’s a differentiator since patients can only redeem KiSSes at your practice so it locks out your competitors. Here’s a Real-Life Success Story

One plastic surgeon in New Jersey implemented the KiSS Loyalty Club and saw the following results within six months:

A 30% increase in patient retention. A 50% increase in referrals. A significant reduction in advertising costs, as loyal patients began driving new business.

Quote from the Surgeon:
“Our patients love earning KiSSes! It’s given them an extra reason to stay loyal and spread the word about our practice. Plus, it’s easy for our staff to manage, which is a big win.”

And patient Retention isn’t just about keeping patients happy—it’s about maximizing your practice’s profitability.

Instead of discounting your services and hurting your brand, you are investing in your patient’s loyalty by offering free services after they invest in your practice. The profits margins are 8X-20X your hard costs so this is a win-win for everyone.

Here are Key Metrics to Consider:

If your practice has 1,500 active patients and their average value is $500 and you increase repeat visits by just 15% and 5% more referrals and 10% more retention, that’s an extra $225,000 per year and we did that without discounting or advertising.

If this makes sense to you, please visit www.kissloyaltyclub.com for all the details

To wrap this up, I want to reiterate that Loyalty is the foundation of a thriving cosmetic practice.

By turning one-time patients into lifelong fans, you not only grow your revenue but also create a community of patients who know, like, and trust you. The KiSS Loyalty Club is the perfect tool to make that happen so please head over to www.kissloyaltyclub.com and don’t forget to subscribe, leave a review, and share this episode with your colleagues. I’ll see you next time!"

Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#lifelongpatients #createravingfans #profitablesurgeon

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons

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4 Game-Changing Shifts to Thrive in 2025 — with Catherine Maley, MBA (Ep. 289)
20 dec· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz," where you'll learn my 4 Game-Changing Shifts to Thrive in 2025. Additionally, we'll discuss the general business and marketing side of plastic surgery.

As always, I'm your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." I'm also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, "4 Game-Changing Shifts to Thrive in 2025 — with Catherine Maley, MBA."
Hello, and welcome to "Beauty and the Biz," where we’ll discuss functional cash pay in Mexico. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “Functional Cash Pay in Mexico — with Dr. Gabriel Garza Martínez.”
Hello, and welcome to "Beauty and the Biz," where we’ll discuss functional cash pay in Mexico. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “Functional Cash Pay in Mexico — with Dr. Gabriel Garza Martínez.”
With everything happening in the world right now – relentless competition, changing patient trends and behaviors, and technological breakthroughs like AI —it’s the perfect time to rethink how you attract and convert cash-paying cosmetic patients.

In this episode, I’ll share a fresh perspective on how to grow your revenues without relying on advertising or discounting.

You’ll learn How to scale your cosmetic revenues without ads, even in competitive markets.

Why premium pricing can actually deliver better results for your patients and your bottom line,

As well as a simple yet powerful plan that boosts patient visits while keeping overhead low.

Plus, I’ll lay out proven strategies that work on autopilot to bring in premium patients that generate predictable cash flow, while creating a more streamlined and fulfilling practice.

So, this episode is for you If you’ve been experiencing yo-yo revenue or if you’re doing ok but know you could be doing better.
I’ll show you how to 10X your revenue using the resources you already have—without depending on expensive ads or time-consuming social media strategies. You’ll learn how to increase visits, referrals, reviews, and shares in a fun, effortless way—by leveraging your existing patients (your lowest-hanging fruit). You’ll also discover how to attract ideal, high-paying patients while filtering out those who drain your energy.
Because too many practices are stuck in a cycle of:
Competing on price and hurting profit margins. Spending more on ads while seeing diminishing returns, and Dealing with the stress of inconsistent revenue and undesirable patients.
Plus, social media—while effective—requires significant time and effort to showcase YOU as the face of your practice. You might have noticed how exhausting it is to juggle the roles of surgeon, marketer, AND content creator.

The bad news is that cosmetic patient attraction is not going to get any easier.

The competition isn’t going away. And, as surgical and non-SX advancements increase, patients have more options. If you don’t build strong relationships early, they’ll choose your competitors—and stay there.

And with google ads rates increasing 20-50% this year alone, while also taking away your audience targeting capabilities, this marketing channel will only get more expensive.

And it looks like AI is going to seriously disrupt google search rankings big time and that could mean less organic traffic to your website.

To combat all of this, I have 4 game-changing shifts you’ll want to embrace to thrive in 2025 so you feel in control with a predictable and reliable plan to keep your revenues coming in month after month and all year long and you’ll lock out your competitors and make it impossible for them to steal your patients away because your patients are loyal to you and see you as the ONLY choice, as well as the BEST choice.

It's like putting golden handcuffs on your patients so they wouldn't dream of going elsewhere.

So here are 4 key shifts to make in 2025 that most TOP cosmetic practices do that other less successful practices don’t so here goes:

Shift #1: Patient Centric vs. Money Centric

When you shift your thinking from a “One and Done” money grab event to a “Patients for Life” mindset, you win the long game because....

Instead of thinking about your own bottom line and what's best for you, you think about what is best for your patient.

This shift in thinking changes your perspective as well as your attitude about the services you provide.

You now see and treat patients as family and friends. They see your practice as a friendly safe haven. They trust you and your staff to take good care of them.

That trust is what keeps them coming back again and again.

Think about it this way....

You cater to a very hungry audience of cosmetic patients who care about their appearance.

They have endless needs for a lifetime, thanks to the aging process.

For example, they may want Botox today and then a laser treatment months later, and then surgery, and then back to non-surgical treatments to keep their look fresh. This goes on for decades.

So, commit to treating your patients like friends and family by giving them a 5-star patient experience and they will stay with you for the long run.

They will also reciprocate by growing your revenues for you by returning to YOU rather than your competitors.

And by referring their friends, family, gym buddies, coworkers and neighbors.

And by giving you great online reviews that thousands of other potential patients will see online.

And by sharing you on their own social media platforms so THEIR followers get to know you and contact you because they're ready for your services.

Think of your cosmetic patients as your lifeblood to all you want in life…such as a fulfilling livelihood that affords you a comfortable lifestyle that supports your family, your interests and your financial future.

I have to tell you when you start looking at your patients in this different light, that changes your perspective, as well as your attitude and your patients feel that shift and act accordingly.

Shift #2: Command Premium Pricing

In other words, stop discounting!

You don’t want to advertise specials to attract new patients because all you will attract are the WRONG patients who nickel and dime you to death.

Discounting eats away your profits and it’s a race to the bottom.

There’s a better way to attract new patients without discounting, while ensuring they are your preferred patients who care more about you than saving a buck, but let’s first talk about why you’re not charging higher prices…

Either you think this industry is commoditized and your expertise isn’t worth higher prices…OR….

You think you will lose patients to your low-balling competitors if you don’t discount.

But here's the thing...discounting doesn’t work. You’ll end up attracting price-shoppers who only care about a low price.

You’ll work way harder because you need more of these low-priced patients to make a profit. And you’ll deal with more issues from these penny-pinchers who end up giving you bad reviews and complaining about your service (or lack thereof).

And frankly, it’s a race to the bottom that you can’t win.

Instead, you set higher standards to attract higher value cosmetic patients who gladly pay more for great customer service.

This group enthusiastically brags about you to their other high-value friends, leaves you 5-star reviews and is a pleasure to work with.

When you really get this, it changes everything.

So rather than discount, you set higher standards for great customer service and smooth processes so your patients have a WOW patient experience every time.

That's because you have enough revenues coming in to treat your patients better than if you are penny pinching on expenses and cutting back on the very things patients will pay extra for such as an excellent patient experience and special treatment.

And, In terms of your revenue goals, there's an easier or harder way to get to $1 million.

For example:

You can cater to the “price shoppers” who are worth $500 to you so you need 2,000 of them OR you can raise your standards, attract better patients who have the financial wherewithal to pay more for a better experience, and become your practice ambassadors who are worth $5K to you so now you only need 200 of them.

That's how you scale and work less but get better results.

And here’s something else to consider….

You need to Mirror Behavior You Want from those very Patients because there is NO escaping cause-and-effect.

If you want high-end patients that will gladly pay more for your services, then give them a high-end experience and excellent customer service.

If you want patients to stop negotiating and gladly pay your FAIR prices - YOU stop negotiating and pay fair prices.

Do you want decisive patients who don’t procrastinate when making decisions? Then you’ll need to be decisive!

Do you want agreeable patients who are a pleasure to work with? Then you Be agreeable and be sure your staff be the same.

Because what you give out – you give back.

It’s really that simple.

Shift #3: Use the Secret Weapon

The majority of cosmetic practices go about attracting new patients and growing their revenues the wrong way.

They typically do what everyone else is doing and then wonder why it’s not working.

Oftentimes, they don’t even know if it’s working or not because they have no easy way of seeing the results. For example….

The OLD traditional methods of getting new patients are to spend a ton of money on:

New website design or redesign….again.

SEO, PPC, Google Ads, directories, social media ads and charity events and so on

...and maybe you'll get new patients.

That's what we call the "hope and pray" marketing approach….Hope it’s money well spent and pray you get new patients from it so you feel like you made a good investment.

There is a better way and here is the secret weapon....

A creative Loyalty/Rewards Club that is the most powerful way to scale for predictable revenues without advertising or discounting....

....AND while turning your existing patients into your raving fans who gladly grow your practice for you, so you no longer worry about "slow spells" and covering your overhead.

It does ALL of this while developing lasting relationships with happy patients you enjoy working with.

So here is how you use a loyalty/rewards system to 10X your revenues.

You encourage your patients to return more often, refer their friends to you, give you great reviews that thousands of other prospective patients see online, consent to their B/A photos being shown to prospective patients, and share you on social media with their OWN followers – all leading to new patients for you organically, without you spending an extra dime.

So, the new way is simple.

You pull your entire list of existing patients, and it doesn't matter how long it's been since they've been in to see you. Many will return after being gone for many, many years.

Now you make a marketing plan to consistently stay in front of these patients, so you are top of mind and when they are ready, they choose you.

Then you reward them for their loyalty and for helping you grow your practice and reputation online.

For example, you make it fun for your patients to grow your practice for you by rewarding them when they return more often, refer their friends/family, write a review, approve their B/A photos, share you on social media, shoot a video testimonial, and/or complete a SX procedure.

And when your patients collect enough rewards at different tier levels, they are rewarded with Free cosmetic services.

And that leads us to the last Shift #4: Retention is the New Patient Attraction Strategy for 2025

Because of intense competition, social media, the Internet and AI, it’s gotten and will continue to get increasingly more difficult, technical, confusing and time-consuming to attract new cosmetic patients.

So, retaining your cosmetic patients has become the most direct route to more revenues.

Not sure about that?

Consider these recent stats showing you how:
It costs 7-12X more to attract a new patient than to retain an existing patient Loyal patients spend 67% more than new patients The average new patient conversion rate is only 5%-20% while the average existing patient conversion rate is a whopping 70%-90% Existing patients spend 31% more on their average order size value and this makes sense because your existing patients already know, like and trust you and are much more open to your recommendations and extra products and services you offer.
You're also not wasting a ton of time following up on bad leads.

On top of that, your conversion rate is so much better, so your valuable time is spent with patients who say yes rather than with price-shopper strangers who never book.

Lastly, 46% of patients spend more after they join a loyalty program and

83% of patients say a loyalty program will keep them coming back.

THIS is how you leverage your time with your preferred patients who are now worth 10X more to you.

And you stop wasting your time with those who nickel-and-dime you and then bolt for the next special deal from your competitors.

(Sources: SEMrush and ProfitWell)

Conclusion

So, to recap, here are the 4 game-changing shifts to win in 2025:

Shift 1 - Patient Centric vs. Money Centric

Shift 2 - Drop the Discounting

Shift 3 - The Secret Weapon

Shift 4 - Retention is the new patient Attraction secret

OK, hopefully you now see how you can make some simple shifts to 10X your revenues using the resources you already have without advertising or discounting your services, WHILE simultaneously increasing the number of patient visits, referrals, reviews and shares on social media.

If you want to learn more, please visit KISSLOYALTYCLUB.COM for details

And that wraps it up for this episode so please subscribe to Beuty so you don’t miss future episodes and you have any feedback for me, you can schedule a call with me at my website, www.CatherineMaley.com or feel free to DM me @CatherineMaleyMBA.

Until next time…

Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#10xrevenues #plasticsurgeonrevenues #profitableplasticsurgeon

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons
- Luisteren Nogmaals beluisteren Doorgaan Wordt afgespeeld...
- Later beluisteren Later beluisteren
Turning One-Time Patients Into Lifelong Fans — with Catherine Maley, MBA (Ep. 288)
14 dec· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz," where you'll learn my proven method of turning one-time patients into lifelong fans. Additionally, we'll discuss the general business and marketing side of plastic surgery.

As always, I'm your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." I'm also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, "Turning One-Time Patients Into Lifelong Fans — with Catherine Maley, MBA."
Hello, and welcome to "Beauty and the Biz," where we’ll discuss functional cash pay in Mexico. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “Functional Cash Pay in Mexico — with Dr. Gabriel Garza Martínez.”
Hello, and welcome to "Beauty and the Biz," where we’ll discuss functional cash pay in Mexico. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “Functional Cash Pay in Mexico — with Dr. Gabriel Garza Martínez.”
So let me ask you a question….

Have you ever wondered why some patients don’t come back after their first treatment? Or why others become your best ambassadors, returning again and again while referring their friends and family? The difference comes down to how well you nurture the patient relationship.

So, in this episode, you’ll discover why patient retention matters, the psychology behind loyalty, and actionable strategies to keep your patients engaged. Plus, I’ll introduce you to the KiSS Loyalty Rewards Club, a powerful tool to help you transform patient relationships and grow your practice from the inside out. So let’s get started.

Let’s start with Why Patient Retention is the Key to Growth

Plastic surgeons often spend the bulk of their marketing budget on attracting new patients. While bringing in new patients is important, focusing solely on acquisition can leave your practice vulnerable.

Here’s why retention is so critical:
You’ll get a Higher ROI because Retaining a patient costs far less than acquiring a new one. Studies show that attracting a new patient to your practice costs 7–12 times more than keeping an existing one, and Loyal Patients Spend More: On average, repeat patients spend 67% more than first-time patients because they’re more likely to consider additional treatments and trust you with higher-ticket services, and Referrals Come from Loyalty: Patients who love you and your practice will naturally refer others, saving you money on advertising.
But
If your practice focuses only on new patient acquisition and neglects retention, you’re constantly filling a leaky bucket. By plugging that leak, you create a steady, predictable stream of revenue.

Now let’s talk about the cosmetic Patient Lifecycle

To turn one-time patients into loyal fans, it helps to understand their decision-making journey:
First, there’s Awareness: The patient learns about your practice through marketing, referrals, or word of mouth. Then it’s the First Visit: They book their first appointment, often for a consultation or a smaller, non-surgical treatment. Then, there’s the Post-Treatment or consult Phase: This is the critical moment when patients decide whether they’ll return or shop around for other options. And lastly, there’s the Long-Term Relationship because with the right nurturing, patients become loyal advocates for your practice.
But here’s The Problem:
Many practices focus heavily on the first two stages—awareness and acquisition—but fail to invest in the post-treatment or consult phase. This is where loyalty is built or lost.

So, the Key Question to Ask is:
What happens after your patient leaves your office? Are you staying connected, or are you letting them drift away?

So, let’s back up. Why don’t Patients Return to your practice?

If patients don’t come back, it’s rarely because they’ve stopped wanting cosmetic rejuvenation. They just stopped wanting it from you – sorry.

So often you lost them for preventable issues such as:
Indifferent Staff: Patients value how they’re treated. A lack of warmth or attentiveness can leave a lasting negative impression. Inconsistent Experiences: If they have a quality patient experience one time and a completely different experience the next time, patients lose trust. Then, there’s Poor Follow-Up: Patients need to feel cared for. A lack of follow-up communication can make them feel forgotten and insignificant and antoher really big reason patients don’t return to you is because . There’s No Connection: If your practice feels transactional rather than personal, patients won’t feel a bond strong enough to return.
Here is a common real-life example:
Imagine a first-time Botox patient who is thrilled with their results but doesn’t hear from your practice afterward. Over time, they forget about you and are lured away by a competitor’s ad or email. This could have been avoided with a simple follow-up email, text, or phone call checking in with the Botox patient to be sure they’re satisfied with their result and mentioning other treatments they might also like.

Because here’s The Psychology of cosmetic patient Loyalty …

Loyalty isn’t just about delivering great results—it’s about how you make your patients feel. Here are the emotional drivers of loyalty:
Trust: Patients need to feel confident in your expertise and your team’s professionalism. Connection: A personal relationship creates a sense of belonging. Recognition: Patients love to feel appreciated and rewarded for their loyalty.
Think about what it feels like to cater to a complete stranger prospective patient who found you on the Internet and is skeptical and apprehensive vs. a current patient who knows, likes and trusts you? It’s night and day.

Wouldn’t you rather work with patients who already trust you than those who are skeptical because they have no idea who you are?

So, let’s talk about Actionable Strategies to Build Loyalty by creating an exceptional patient experience:

First, Nail the First Impression
Greet every patient warmly. A friendly smile and genuine interest go a long way. Offer a small welcome gift, such as a skincare sample or your branded bottled water to make them feel special. Then see them on time so they see that you respect their time. This also ensures their consultation is unhurried, so schedule enough time to address their specific concerns.
And, Make Every Visit Memorable
Your team must be consistently friendly, professional, and attentive. Create a comfortable environment with thoughtful touches like coffee, tea, and relaxing music. Thank patients for choosing your practice at the end of every visit.
Then, Stay Connected After Their Visit
Follow-Up Calls and text: Check in with patients after their treatment to see how they’re doing. Email Campaigns: Send regular updates about what’s new in your practice and patient success stories. And use Social Media posting to share educational and entertaining content to keep patients engaged between visits. Now you want to Encourage Referrals and Reviews Set up a referral program to reward patients who bring in friends or family. Ask happy patients to leave reviews on Google and social media.
By the way, you don’t want to pay patients for referrals and reviews but you do want to acknowledge and reward your patients for growing your practice organically and I’ll show you how in a minute.
Then be sure your staff know how to Cross-Sell Services The easiest way to promote other services without being pushy is with strategic in-house signage such as Displaying before-and-after photos and educational videos throughout your practice to encourage visiting patients to ask you about it. and lastly, Listen to Patient Feedback Let patients know their opinion matters, by sending them a survey for their feedback and suggestions to gather insights into what your patients love and what you can improve on.
Now, let’s talk about a tool that makes patient retention easy, rewarding and ethical:

It’s called the KiSS Loyalty Club.

It’s a customizable program designed to keep your patients engaged with your practice by rewarding them for their loyalty.

Here’s How it Works:
Patients earn 1 KiSS for every $1 they spend in your practice. They are awarded Bonus KiSSes for: Referring their friends Giving you a Google review Approving the use of their before-and-after photos. Sharing you on their social media channels And completing surgery Patients then redeem KiSSes for free treatment tiers for Botox, fillers, or laser services.
So, Why does this Work:
It’s Simple: Patients understand it easily and get excited about earning rewards and staff also appreciate it’s simplicity. It’s Engaging: The more patients interact with your practice, the more KiSSes they earn. And It Builds Loyalty: Patients are motivated to return more often, refer, and leave reviews and it’s a differentiator since patients can only redeem KiSSes at your practice so it locks out your competitors. Here’s a Real-Life Success Story
One plastic surgeon in New Jersey implemented the KiSS Loyalty Club and saw the following results within six months:
A 30% increase in patient retention. A 50% increase in referrals. A significant reduction in advertising costs, as loyal patients began driving new business.
Quote from the Surgeon:
“Our patients love earning KiSSes! It’s given them an extra reason to stay loyal and spread the word about our practice. Plus, it’s easy for our staff to manage, which is a big win.”

And patient Retention isn’t just about keeping patients happy—it’s about maximizing your practice’s profitability.

Instead of discounting your services and hurting your brand, you are investing in your patient’s loyalty by offering free services after they invest in your practice. The profits margins are 8X-20X your hard costs so this is a win-win for everyone.

Here are Key Metrics to Consider:
If your practice has 1,500 active patients and their average value is $500 and you increase repeat visits by just 15% and 5% more referrals and 10% more retention, that’s an extra $225,000 per year and we did that without discounting or advertising.
If this makes sense to you, please visit www.kissloyaltyclub.com for all the details

To wrap this up, I want to reiterate that Loyalty is the foundation of a thriving cosmetic practice.

By turning one-time patients into lifelong fans, you not only grow your revenue but also create a community of patients who know, like, and trust you. The KiSS Loyalty Club is the perfect tool to make that happen so please head over to www.kissloyaltyclub.com and don’t forget to subscribe, leave a review, and share this episode with your colleagues. I’ll see you next time!"

Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#lifelongpatients #createravingfans #profitablesurgeon

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons
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Zijn er afleveringen die ontbreken?

Klik hier om de feed te vernieuwen.
Stop Discounting! — with Catherine Maley, MBA (Ep. 287)
6 dec· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz," where we'll discover if you are a one-hit wonder, and if there's a better way. Additionally, we'll discuss the general business and marketing side of plastic surgery.

As always, I'm your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." I'm also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, "Stop Discounting! — with Catherine Maley, MBA."
Hello, and welcome to "Beauty and the Biz," where we’ll discuss functional cash pay in Mexico. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “Functional Cash Pay in Mexico — with Dr. Gabriel Garza Martínez.”
Hello, and welcome to "Beauty and the Biz," where we’ll discuss functional cash pay in Mexico. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “Functional Cash Pay in Mexico — with Dr. Gabriel Garza Martínez.”
Obviously, if you're relying on discounts to attract patients, you're not alone—but there’s a better way.

Indeed, in this week's "Beauty and the Biz" podcast, I share why discounting is a short-term strategy that hurts your bottom line. Additionally, you'll discover how you can create a loyal patient base that returns, refers, and raves about your practice without the need for discounts.

Specifically, here’s what you’ll discover:
First, why discounting attracts the wrong patients and devalues your services. Furthermore, the hidden costs of discounting that drain your resources and profits. Additionally, proven strategies to boost retention, maximize patient lifetime value, and grow your revenue.
Finally, I’ll introduce the KiSS Loyalty Rewards Club, a proven tool to reward and retain patients while increasing your profits.

In conclusion, stop chasing price shoppers. Start building loyalty, boosting your revenue, and creating a sustainable practice you can be proud of.

P.S. Indeed, patient retention is the key to building a sustainable, profitable practice. Additionally, by focusing on loyalty, you can stop chasing price-shoppers and start building relationships with patients who truly value your expertise.

Certainly visit KiSSLoyaltyClub.com today to see how easy it is to reward your patients, grow your revenue, and create a thriving practice in 2025.

Lastly, don’t miss our special End-of-Year Promo Rate!

Practice Growth Resources:
Convert Consults with The Converting Academy Retain Patients with KiSS Loyalty Club Cosmetic Practice Vault Library Schedule Your Practice Growth Strategy Review
Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#nodiscountpractice #stopdiscountingsurgeries #getmorepatientreferrals

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons
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- Later beluisteren Later beluisteren
From Academia to Independence — with Shabnam Ghazizadeh, MD (Ep. 286)
28 nov· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz," where we’ll discuss going from academia to independence. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “From Academia to Independence — with Shabnam Ghazizadeh, MD.”
Hello, and welcome to "Beauty and the Biz," where we’ll discuss functional cash pay in Mexico. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “Functional Cash Pay in Mexico — with Dr. Gabriel Garza Martínez.”
Hello, and welcome to "Beauty and the Biz," where we’ll discuss functional cash pay in Mexico. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “Functional Cash Pay in Mexico — with Dr. Gabriel Garza Martínez.”
Obviously, the journey from academia to private practice isn’t always a straight line. Instead, it’s a bold leap of faith.

Without a doubt, Dr. Ghazizadeh, a young facial plastic surgeon, took that leap. As a result, she is carving her own path in the world of private practice in one of the most saturated markets in the country—Newport Beach, CA.

Then, after completing her rigorous training, Dr. Ghazizadeh transitioned out of academia. Then, she joined an established private practice as an associate. Correctly, she believed this was an opportunity to build her cosmetic practice with the flexibility and creativity she longed for.

However, growth takes time. Additionally, to gain more surgical experience and supplement her income while building her practice, she made another savvy move. Specifically, she began moonlighting at Kaiser Permanente. As a result, this gave her the opportunity to hone her surgical skills, see more cases, and maintain financial stability—all while steadily growing her own patient base.

Furthermore, this arrangement allows her to benefit from an existing infrastructure. Moreover, it helps her build her personal brand and patient following, while being a mom to two young kids. Phew!

P.S. How well are you leveraging your practice assets?

Specifically, I’ve created a quick, 7-question quiz to help you find out. To be sure, this isn’t just any quiz—it’s designed specifically for plastic surgeons to measure how effectively your practice retains patients, drives referrals, and maximizes their lifetime value.

Additionally, here’s why you’ll want to take this quiz (if you haven’t already):
Firstly, discover hidden opportunities to boost your revenue and grow referrals. Secondly, benchmark your retention and referral strategy against industry best practices. Thirdly, receive personalized insights to help you turn patient loyalty into a steady stream of new revenue.
Finally, it’ll take less than 2 minutes, and your results (which I will share with you next week) could reveal key opportunities you’ve been missing.

Practice Growth Resources:
Convert Consults with The Converting Academy Retain Patients with KiSS Loyalty Club Cosmetic Practice Vault Library Schedule Your Practice Growth Strategy Review
Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!
Visit Dr. Ghazizadeh's website
Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#shabnamghazizadehmd #drghazizadeh #newportbeachfacialplasticsurgeon

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons
- Luisteren Nogmaals beluisteren Doorgaan Wordt afgespeeld...
- Later beluisteren Later beluisteren
Brazil to Thriving Austin Practice — with Marcelo Antunes, MD, FACS (Ep. 285)
27 nov· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz," where we’ll discusshow Marcelo Antunes, MD, FACS, immigrated from Brazil to a thriving Austin practice. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “Brazil to Thriving Austin Practice — with Marcelo Antunes, MD, FACS.”
Obviously, running a successful plastic surgery practice is no small feat, but Dr. Marcelo Antunes, a facial plastic surgeon in Austin, TX, has built a thriving practice over the past six years.

Remarkably, when Dr. Antunes moved to the U.S. from Brazil at 26, he had no idea he’d one day run his own successful private practice. Notably, through the help of a professor, he secured a fellowship with a renowned facial plastic surgeon, where he learned not just advanced surgical techniques, but also the critical business strategies needed to run a practice.

Specifically, in this "Beauty and the Biz" Podcast episode, you’ll discover the key lessons learned by Dr. Antunes:

Building Relationships: Firstly, Dr. Antunes stays closely connected with his fellowship peers. They’ve become a valuable network for advice and troubleshooting challenges.

Strategic Growth: Secondly, he strategically narrowed his focus to facial plastics, tackling complex revision rhinoplasties to build a reputation and gain referrals from peers.

Team Culture: Thirdly, his 8-member staff is a tight-knit, supportive team that aligns with his mission of providing outstanding patient care.

Ultimately, Dr. Antunes’ story highlights that the journey to business success requires mentorship, networking, and clear strategy.
Practice Growth Resources: Convert Consults with The Converting Academy Retain Patients with KiSS Loyalty Club Cosmetic Practice Vault Library Schedule Your Practice Growth Strategy Review
Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!
Visit Dr. Antunes' website
Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#austinfacialplasticsurgeon #marceloantunesmd #drmarceloantunes

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons
- Luisteren Nogmaals beluisteren Doorgaan Wordt afgespeeld...
- Later beluisteren Later beluisteren
Functional Cash Pay in Mexico — with Dr. Gabriel Garza Martínez (Ep. 284)
15 nov· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz," where we’ll discuss functional cash pay in Mexico. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “Functional Cash Pay in Mexico — with Dr. Gabriel Garza Martínez.”
Obviously, all surgeons in private practice who accept functional cases often complain about the reimbursement process. Additionally, they say it’s slow and cumbersome. Moreover, Mexico is no different.

Now, this episode of the "Beauty and the Biz" Podcast features an interview with Dr. Gabriel Garza. Specifically, he’s an oculoplastic surgeon specializing in eyelid surgery, tear ducts, and orbital problems. Indeed, for 24 years, he has practiced in San Pedro, Mexico, with a very different approach.

Furthermore, Dr. Garza discussed the contrasts between the public healthcare system in Mexico and private practice. While the public system covers a significant portion of the population, it does not include specialized services like oculoplastic surgery.

At first, he relied on referrals from other doctors for functional cases. However, he soon realized these referrals were not dependable. Consequently, he shifted his focus to marketing directly to patients.

Today, Dr. Garza operates primarily on a cash-pay model, with patients handling insurance claims themselves for functional procedures.

Finally, tune in to find out how he escaped the insurance rat race and built a successful, cash-based practice for functional patients.
Practice Growth Resources: Convert Consults with The Converting Academy Retain Patients with KiSS Loyalty Club Cosmetic Practice Vault Library Schedule Your Practice Growth Strategy Review
Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!
Visit Dr. Garza's website
Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#monterreyoculoplastics #drgabrielgarzamartinez #drgabrielgarzasanpedro

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons
- Luisteren Nogmaals beluisteren Doorgaan Wordt afgespeeld...
- Later beluisteren Later beluisteren
Journey From Iran to Oregon — with Reza Najafian, MD (Ep. 283)
8 nov· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz," where we’ll discuss Reza Najafian's journey from Iran to Oregon. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “Journey From Iran to Oregon — with Reza Najafian, MD (Ep. 283).”
So, have you ever wondered what it takes to leave everything behind and pursue a dream halfway around the world?

Specifically, in the latest episode of "Beauty and the Biz" I interviewed Dr. Reza Najafian. Indeed, he's a plastic and reconstructive surgeon based in Eugene, Oregon.

There, he shared his courageous story of moving from Iran to the U.S., overcoming challenges, and building a private practice from the ground up. Today, his practice offers both cosmetic and reconstructive services.

Importantly, Dr. Najafian’s story is about more than just his unique journey. Indeed, it’s also about the importance of strategically shifting from academia to private practice. Together, we covered topics such as:
First, the power of building a loyal patient base through excellent patient care. Next, challenges of balancing a 60% cosmetic and 40% reconstructive patient mix. Finally, the importance of learning from those who already have the success you desire.
Certainly, this is packed with inspiration and practical tips!
Practice Growth Resources: Convert Consults with The Converting Academy Retain Patients with KiSS Loyalty Club Cosmetic Practice Vault Library Schedule a Comp Consultation with Me!
Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!
Visit Dr. Najafian's website
Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons

#drrezanajafian #rezanajafianmd #eugeneoregonplasticsurgeon
- Luisteren Nogmaals beluisteren Doorgaan Wordt afgespeeld...
- Later beluisteren Later beluisteren
6 Months in Private Practice — with Collier Pace, MD, FACS (Ep. 282)
1 nov· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz," where we’ll discuss being 6 months in private practice. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “6 Months in Private Practice — with Collier Pace, MD, FACS.”
Obviously, developing a strong referral network not only provides a dependable source of patient referrals. Furthermore, it creates goodwill and professional camaraderie. Consequently, that makes growing a new practice much faster, easier, and more sustainable.

Today, our special guest is Dr. Collier Pace. To be sure, he's a plastic and reconstructive surgeon who started his career in a big multi-surgeon practice in Virginia several years ago. Later, he relocated to North Carolina to work in a hospital setting. Just six months ago, he opened his own solo practice.

Moreover, we talked about how important it has been for him to develop relationships with other service providers, colleagues, patients, and staff in his new community. This networking has allowed him to enjoy rapid growth for his solo practice.

Additionally, Dr. Pace quickly learned that setting up and running the business side of his practice took a whole different skill set. This includes hiring and managing staff and balancing financial growth with overhead. Therefore, we discussed those challenges and how he has maneuvered through them.

Ultimately, his practical business, people, and patient-focused approach make this a must-listen episode!
Practice Growth Resources: Convert Consults with The Converting Academy Retain Patients with KiSS Loyalty Club Cosmetic Practice Vault Library Schedule a Comp Consultation with Me!
Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!
Visit Dr. Pace's website
Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons

#greensboroncplasticsurgeon #collierpacemd #drcollierpace
- Luisteren Nogmaals beluisteren Doorgaan Wordt afgespeeld...
- Later beluisteren Later beluisteren
Differentiate with Awake Surgery — with Joubin Gabbay, MD (Ep. 281)
24 okt· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz," where we’ll discuss how to differentiate with awake surgery. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “Differentiate with Awake Surgery — with Joubin Gabbay, MD.”
Obviously, when you practice in an uber competitive area, differentiating yourself from the other competitors is not only challenging but a must to capture your fair share of cosmetic patients.

Specifically, in this week’s Beauty and the Biz podcast episode, Dr. Joubin Gabbay, a Beverly Hills plastic surgeon, reveals how offering awake surgical procedures. Furthermore, this has helped him stand out in one of the most competitive markets in the world.

Additionally, Dr. Gabbay shares his experiences with awake surgery, discussing how it not only gives patients more options but also builds trust and confidence in his expertise. Moreover, he dives into his innovative patient attraction strategies that consistently bring new patients through the door.

In summary, you’ll learn:
Firstly, how awake surgery appeals to patients seeking a less invasive option. Secondly, the patient experience during awake procedures—and how Dr. Gabbay ensures their comfort. Thirdly, his top strategies for attracting new patients in a crowded market.
In short, listen and get a behind-the-scenes look at the innovations that make Dr. Gabbay’s practice so unique.
Practice Growth Resources: Convert Consults with The Converting Academy Retain Patients with KiSS Loyalty Club Cosmetic Practice Vault Library Schedule a Comp Consultation with Me!
Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!
Visit Dr. Gabbay's website
Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons

#joubingabbaymd #drjoubingabbay #beverlyhillsplasticsurgeon
- Luisteren Nogmaals beluisteren Doorgaan Wordt afgespeeld...
- Later beluisteren Later beluisteren
Happy Staff, Happy Patients — with Adam J. Rubinstein, MD, FACS (Ep. 280)
18 okt· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz," where we’ll discuss how happy staff equal happy patients. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “Happy Staff, Happy Patients — with Adam J. Rubinstein, MD, FACS.”
Obviously, it takes the right team, thoughtful management, and a clear process to run a successful cosmetic practice you enjoy.

Moreover, the key is hiring and managing staff effectively. Furthermore, you need both. Consequently, when done right, you have happy staff who take great care of your patients, which makes everyone happy. ;-)

Specifically, my latest "Beauty and the Biz" Podcast guest was Dr. Adam Rubinstein, a board-certified plastic surgeon in private practice in Miami, FL, for the past 21 years. Importantly, Dr. Rubinstein discussed how having the right team, including full-time surgical staff, a dedicated PA, and an esthetician, allows his practice to run multiple revenue streams simultaneously. Similarly, by delegating non-surgical treatments to his staff, he ensures his surgical schedule remains optimized without sacrificing patient care.

For example, here’s a tip about managing staff from Dr. Rubinstein:

“When you have a problem employee, address it fast. Otherwise, it spreads like a cancer, affecting the whole team's morale—and that hurts patient care.”

Likewise, he emphasized the importance of creating a positive work environment and provided tips on flexibility, retention, and delegation.
Visit Dr. Rubinstein's website Practice Growth Resources: Convert Consults with The Converting Academy Retain Patients with KiSS Loyalty Club Cosmetic Practice Vault Library Schedule a Comp Consultation with Me!
Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons

#adamrubinsteinmd #dradamrubinstein #miamiplasticsurgeon
- Luisteren Nogmaals beluisteren Doorgaan Wordt afgespeeld...
- Later beluisteren Later beluisteren
Rented Office to 7K Sq. Ft. Facility — with Erez Dayan, MD (Ep. 279)
11 okt· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz," where we’ll discuss how Erez Dayan, MD, went from a rented office to 7K sq. ft. facility. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “Rented Office to 7K Sq. Ft. Facility — with Erez Dayan, MD.”
Indeed, running a successful cosmetic practice requires more than just surgical skills. Moreover, it’s about building a sustainable business. Specifically, in the latest episode of "Beauty and The Biz," I interviewed Dr. Erez Dayan, a board-certified plastic surgeon, to uncover how he built a thriving cosmetic surgery practice from the ground up in Reno, Nevada, in a very short time.

To be sure, Dr. Dayan, a Harvard-trained surgeon, shared the behind-the-scenes business strategies that helped him transition from reconstructive to cosmetic surgery and grow his practice from a small, rented office into a 7k sq. ft. surgical facility.

In summary, here’s what you’ll discover:
Firstly, how Dr. Dayan strategically expanded his practice while maintaining cash flow. Secondly, his approach to staff management that fosters loyalty and long-term growth. Moreover, the importance of adding diversified services like wellness and hormone therapy to meet patient demand. Finally, how maintaining mental resilience and work-life balance is key to long-term success Visit Dr. Dayan's website Practice Growth Resources: Convert Consults with The Converting Academy Retain Patients with KiSS Loyalty Club Cosmetic Practice Vault Library Schedule a Comp Consultation with Me!
Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons

#avanceplasticsurgery #renocosmeticsurgeon #renoplasticsurgery #erezdayanmd #drerezdayan
- Luisteren Nogmaals beluisteren Doorgaan Wordt afgespeeld...
- Later beluisteren Later beluisteren
South Africa to America — with Avron H. Lipschitz, MD (Ep. 278)
4 okt· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz," where we’ll discuss how Avron Lipschitz, MD, came to America from South Africa. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “South Africa to America — with Avron H. Lipschitz, MD.”
Obviously, where there’s a will, there’s a way. To be sure, the ‘will is a person’s inner drive to achieve a goal, while the “way” is the path to get there. Indeed, it encourages self-reliance and resourcefulness, as well as the power of determination and perseverance to reach your goals.

This week’s "Beauty and the Biz" guest is Avron Lipschitz, MD, a board-certified plastic surgeon with an inspiring success story.

To begin with, Dr. Lipschitz always had a strong desire to live in America. Consequently, after graduating from medical school at the University of Cape Town, he secured a plastic surgery research fellowship in Dallas, Texas. This opportunity, in turn, led to further training at Johns Hopkins Hospital in Boston and, subsequently, additional specialized training in New York.

Years later, Dr. Lipschitz took the significant step of purchasing and building his own 7,000-square-foot facility, which includes an in-house surgical center, aftercare facility, and med spa in Stuart, Florida, with a satellite location in West Palm Beach, Florida.

During our conversation, we discussed several key topics, including:
First and foremost, his biggest challenge—managing staff and cash flow—while ensuring exceptional patient care. Additionally, how he learned the business and marketing side of plastic surgery, which has helped him stay both up-to-date and competitive. Finally, the growing popularity of deep-plane facelifts and many other related trends. Visit Dr. Lipschitz's website Practice Growth Resources: Convert Consults with The Converting Academy Retain Patients with KiSS Loyalty Club Cosmetic Practice Vault Library Schedule a Comp Consultation with Me!
Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons

#avronlipschitzmd #dravronlipschitz #athenaplasticsurgery
- Luisteren Nogmaals beluisteren Doorgaan Wordt afgespeeld...
- Later beluisteren Later beluisteren
Finding Space to Operate — with Adam Schaffner, MD, FACS (Ep. 277)
26 sep· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz," where we’ll discuss finding a space to operate. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of "Your Aesthetic Practice – What Your Patients Are Saying." Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “Finding Space to Operate — with Adam Schaffner, MD, FACS.”
Obviously, plastic surgeons oftentimes scramble to find a place to operate.

Furthermore, hospital schedules are filled with higher-priority cases, leaving cosmetic surgeons competing for operating room time at other hospitals or outpatient surgery centers.

As a result, their staff can spend countless hours searching for reliable and available surgery facilities, adding unnecessary stress and delays. Additionally, surgeons are then forced to work in unfamiliar settings with operating room staff they don’t know, and valuable time is lost commuting between locations.

On top of that, now the patient is inconvenienced because they have to adapt to the practice’s logistical limitations rather than have a smooth, patient-focused experience. Certainly, this disruption can affect the surgeon’s reputation and reviews and create a strained patient-surgeon relationship.

Specifically, this week’s "Beauty and the Biz" podcast guest solved this problem for many surgeons in the upper east side of NYC.

Dr. Adam Schafner is a board certified facial and plastic surgeon and founder of The Plastic Surgery Institute in NYC. To be sure, he's built a state-of-the-art surgical facility that operates on a rental model for 15+ independent surgeons to use.

Notably, he enjoys high demand for his center because he focuses on high standards of patient care, employee well-being, and operational efficiency.

In short: Very interesting….
Visit Dr. Schaffner's website
Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons

#adamschaffnermd #dradamschaffner #surgicalrentalspace
- Luisteren Nogmaals beluisteren Doorgaan Wordt afgespeeld...
- Later beluisteren Later beluisteren
The Ultimate Facial Surgery Practice — with Janice Pastorek, BSN, RN (Ep. 276)
20 sep· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to “Beauty and the Biz,” where we’ll discuss how to create the ultimate facial surgery practice. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What Your Patients Are Saying.” Furthermore, I’m also a consultant to plastic surgeons, helping them get more patients and more profits.
Presenting today’s episode titled, “The Ultimate Facial Surgery Practice — with Janice Pastorek, BSN, RN.”
To be sure, some of the longest-lasting relationships I’ve seen in this industry are between the surgeon and nurse who share the same values and vision. Obviously, in this scenario, they bring their different skill sets together to create something fantastic.

Notably, Janice Pastorek, RN, and her renowned husband and facial plastic surgeon Dr. Norman Pastorek are a great example of that relationship.

Specifically, they built a successful practice in Manhattan on Park Avenue in New York City. Furthermore, their practice is not only focused on facial plastic surgery, but also on good skincare and a holistic approach to wellness. Additionally, they focus on diet and lifestyle rather than just procedures.

Previously, Janice started out as a hospital nurse, where she met Dr. Pastorek, who not only repaired her deviated septum but also brought her on board to build out his own in-house surgical suite. Astoundingly, they have been in practice together ever since — 43 years ago.

Dr. Pastorek recently semi-retired, but Janice is still going strong and providing non-surgical facial rejuvenation, along with anti-aging modalities, to a high-end clientele.

In short, this is her journey.
Visit Dr. Pastorek's website
Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons

#janicepastorek #normanpastorekmd #drnormanpastorek #nycwellness #nychomeopathy
- Luisteren Nogmaals beluisteren Doorgaan Wordt afgespeeld...
- Later beluisteren Later beluisteren
90 Percent Referral Practice — with Michael R. Schwartz, MD (Ep. 275)
13 sep· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz" where we’ll answer the question of 'why do so many partnerships fail?' Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying.” Furthermore, I’m also a consultant to plastic surgeons, to get them more patients and more profits.
Presenting today’s episode titled, “90 Percent Referral Practice — with Michael R. Schwartz, MD.”
To be sure, This is the holy grail that all surgeons should aspire to. Furthermore, when your new patient leads come from your patients referring their friends and family, you no longer have to count on massive ad budgets for leads. In short, you win!

Specifically, this "Beauty and the Biz" podcast is an interview I did with Dr. Michael Schwartz. To be sure, he's a highly accomplished board-certified plastic surgeon based in Westlake Village, CA, serving the Los Angeles area for over 26 years.

Additionally, Dr. Schwartz has built a thriving practice that includes an on-site, state-of-the-art operating facility, a luxurious in-house aftercare suite, a non-surgical center called The Spa, and a dedicated team of 26 team members.

To summarize, during our conversation, Dr. Schwartz shared his journey:
Firstly, from employee to partner in another practice (which didn't end well), Secondly, to launching his own successful solo practice, and Thirdly, growing his own practice by adding an associate of his own.
Moreover, he also revealed some of his best-kept secrets:
Firstly, how 90% of his business comes from word-of-mouth referrals, Secondly, his approach to encouraging patients to approve their before-and-after photos, Thirdly, and strategies for keeping his team focused on delivering an exceptional patient experience.
Obviously, you won’t want to miss these insider tips from a surgeon who’s mastered the art of building a trusted, patient-centered practice.
Visit Dr. Schwartz's website
Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons

#drmichaelschwartz #michaelschwartzmd #plasticsurgerybusiness #plasticsurgerybusinesscoach
- Luisteren Nogmaals beluisteren Doorgaan Wordt afgespeeld...
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Why do so Many Partnerships Fail? — with Steve Look, CEO (Ep. 274)
6 sep· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz" where we’ll answer the question of 'why do so many partnerships fail?' Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying.” Furthermore, I’m also a consultant to plastic surgeons, to get them more patients and more profits.
Presenting today’s episode titled, “Why do so Many Partnerships Fail? — with Steve Look, CEO.”
- Luisteren Nogmaals beluisteren Doorgaan Wordt afgespeeld...
- Later beluisteren Later beluisteren
Fastest Path to More Patients & Profits — with Catherine Maley, MBA (Ep. 273)
5 sep· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to Beauty and the Biz where we’ll talk about the fastest path to more patients & profits. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying.” I’m also a consultant to plastic surgeons, to get them more patients and more profits.
Presenting today’s episode titled, “Fastest Path to More Patients & Profits — with Catherine Maley, MBA.”
Obviously, your lowest hanging fruit will always be those who know, like, and trust you already. Additionally, those who USED to know, like, and trust you—and now they’re gone because you have been ignoring them, so your competitors nabbed them. Furthermore, those who have friends who could also know, like, and trust you.

The point is, your patient word-of-mouth referrals are everything in our industry. I don't know why practices don't focus more on that and only focus on PPC ads or directories and other expensive advertising. This is because your patients will bring you all the business you need if you set it up like that. Here’s what I learned.

Whenever I'm consulting with a practice, I ask them to pull a report called Revenues by Referral Source. Typically, this is what happens: The majority of your referrals for your surgeries are coming from word of mouth, friends and family, patient referrals, staff referrals, physician referrals, and existing patients.
By the way, if that is not the case for you, just know you are working twice as hard when you have that “one and done” mentality.
So, I like to focus on word-of-mouth referrals because it’s faster, cheaper, and more effective than other types of marketing.

Let's keep in mind how powerful and profitable a good cosmetic patient can be for you now and in the future. We cosmetic patients have endless needs. For example,

“Wrinkles” is the absolute number one keyword in our industry. Nobody wants them, and we’ll pay a lot to get rid of them—and that’s just the beginning. There’s also sagging face and neck, blotchy skin, crepe skin, crooked nose, tired-looking eyes, chin fat, big ears, thin lips, small breasts, unwanted fat pockets, and it goes on and on for decades since the aging process is relentless.

Because a cosmetic patient who cares about their appearance today will care about it tomorrow and next year, as well as when social trends kick in, such as when they are getting married or suddenly single.
Moreover, have you noticed your patients starting so much younger nowadays?
I’m sure social media has a lot to do with that. However, whatever the reason, these patients end up having multiple cosmetic procedures throughout their lifetime.

So, knowing this, do you want a patient one time or for a lifetime? Obviously, for a lifetime. The most successful practices focus on this, so they have a steady stream of patients who come back again and again and bring their friends with them. This is because they have changed their focus from “one and done” to “patients for life” who return and refer.

The shortest distance between you and new patients is from your patient talking to her girlfriend, mom, sister, aunt, neighbor, gym buddy, or yoga friend about YOU. That person trusts that other person, so now they trust you. That transfer of credibility is golden. The referred patient is less price-sensitive, more open to your recommendations, and more likely to convert in less time.
However, it doesn’t just happen, or it doesn't happen as often as you want it to because patients are not thinking about how to help you grow your practice.
They are thinking about their own lives, kids, jobs, and other things. Even though they would be more than happy to refer you, it’s not top of mind, so you can’t take it for granted they will, and you can't assume anything. Therefore, here are some ideas to make word-of-mouth referrals happen more often.

You want to use clever ways to remind your patients you would love to get to know their family and friends.

Start with internal marketing by having your staff wear eye-catching lapel pins or T-shirts that say, “We Love Referrals.”
Additionally, use other signage around the office that says something like, “The greatest compliment you can give us is to refer us to your family and friends.”
For instance, I was in Maine, and they had that quote splashed across the wall behind the reception desk so you couldn’t miss it. It was huge, artistic, tasteful, and a really good idea.

You could also do a simple “Buddy Botox” sign that says, “Got wrinkles, got a friend? Bring a friend to your next Botox appointment, and you both get an instant $50 gift card toward your treatment.”

Another easy one is when you're answering the phone, always ask how the caller heard about you because that is very good intel to know what prompted them to pick up the phone and call.

You should also ask on the patient intake form because you’re trying to figure out which of your marketing efforts is working so you can double down on them.
And then, here’s the secret—thank them!
For example, if they say, “Oh, my hairstylist,” and you hear that the hairstylist referred them two times, go meet the hairstylist because he or she is a big fan.

You should make that a bigger alliance than it is now because right now it’s just an anecdotal, “Oh, my hairstylist mentioned you.” In my book, I'm telling you, there was a hairstylist in San Francisco who was referring to one cosmetic dermatologist and a facial plastic surgeon. We were all in a very small area—just two blocks away. This guy was worth 250 referrals a year because he was also being well taken care of by the doctors. But that's a killer referral source—wow. Can he come here?
So, go get your hair done. When you do, you have to thank them.
What we say is when on the phone or in their patient intake form, when they say, “How did you hear about us?” and they say, “Oh, Sue Smith,” then you just next to it say, “May we thank her?” or “May we thank them?” And they say, “Yes.” Sometimes it’s privacy-related stuff.

So, if they say, “Yes, you may thank them,” please do so. Just send a nice note card.

You could handwrite it or have some of it preprinted, but definitely sign it—handwritten signature. Another doctor, Dr. Pontel, does send this letter and hand-signs it. It’s a nice touch.

If another doctor refers them here, Dr. Pontel does send this letter and hand-signs it.

But we don’t send a form letter to patients who refer other patients. Instead, we send a thank you note card—like this one. It’s beautiful.

Inside, it just says, “Hello Sue, thank you so much for referring Sarah to us. We appreciate your trust and support. We’ll take great care of her and hope you’re well.” Then you just sign it or decide what you want to say.

Usually, the receptionist handwrites all this stuff, and then the doctor adds his fancy signature. This goes a long way because nobody does this anymore.

I call these “show and tell” cards. Give your patients their photos—hand them their photos.
Their before-and-after photos. Again, you give them a thank you note card.
Usually, I just go with flowers—tulips, roses, and things like that.

And I just hand them their card with the photos in it. They don’t have to use it; they could throw it away, but they won’t.

We women cannot keep a secret. We will show it to at least three people because now we’re holding it. And it says again something like, “Thank you for your trust.”
It’s a great idea. I don’t know why people don’t do this everywhere. Everything I’ve ever done, I love to show my sister.
Here’s the text with correct spelling, punctuation, and formatting according to US AP style, with added transition words for flow:

It's the first one. Then my girlfriends. Then, my—I show everybody everything, but I'm pretty transparent. However, if you showed, if you gave me the photos, I'd show everybody. But here's the nuance.

Thank you for your trust. Here's the doctor's signature; however, you have to include the doctor's name, address, phone, website, and then, P.S., the greatest compliment you can give us is to refer us to your family or friends. Consequently, when they open the card, the patient will say, "Oh, my God, who was your doctor?" And, oh, he's right here.
If you were really good, you'd put a QR code on there. Thus, the friend can simply scan the QR code with their phone. Now, the doctor's information is on their phone.
Okay. So, that's that. I love that.

You could also consider a referral display. The issue with this is, as I saw at your office, you keep it nice and clean there. Consequently, this could start to look a little junky when you put things on the checkout counter. So, it's just a thought. However, we used to literally place it at the checkout counter because, when we have our wallet open, that's when we look over and take some cards and put them in our wallet. That was the thought process.

You can use it or not use it, but it used to work very well. Alternatively, if you don't want to clutter your counter, you could have cute little cards and simply hand them a card with their receipt for the day.
You know, just hand it to them. Yes.
Okay. Another previous idea involves branded items like gum or pens. I like the pens. Moreover, whoever books a surgery gets a pen. Sign your receipt, and you can hold on to that pen. Don't worry about it; you can keep it. That's a great idea.

Make sure your website is on there because you can't fit much, but at least, if you can get your website on there—like Puntel and Wayne Facial Plastic Surgery dot com or whatever. Anyway, you need a URL on there. I really like to have your name and your website on there if at all possible. Now, what do you think? Is there a way around this? I love to do a referral program; it's never a bad thing. I think it always works from what I've seen. But what's a way around the prohibition on buying referrals? We couldn't say, "You refer somebody, and you get a $100 gift card," or "You get a gift," or similar. It’s a legal issue that Bonnie, who is Doc’s wife and a lawyer, explained.
Well, it's called fee-splitting, and that's why we're doing this. We're trying to get around it while keeping this legal and keeping you all out of trouble.
What I do know, because I've been doing this forever, is that I call the medical boards. Here’s what happens: If you put things in writing, like, "I will give you money if you refer a friend," you're asking for trouble. Guess what happens? The competition gets a hold of that. And then, they send you to the medical board. But you guys seem to play nicely in that area. In other places, like Vegas or Miami, they are cutthroat. They’ll just tear you down if they can.

So, we try to do things not in writing. With the board, it was a tip-for-tap situation: If you do this, I will do this. That's what gets you in trouble.

Yes, it's like someone having a surgical procedure is the one.
So, here's another thought. Remember we had the goody bag gifts with surgery? Yes, with surgery.
Well, we could also do something like a goody bag or a "buddy beauty basket." Both talk about buddy beauty baskets, right? And in that basket is "buddy Botox." So, we need to include two little gift cards: one for you and one for the friend taking care of you.

Yes, okay, so that’s that.
Then, there are referral perks, and I like these a lot, such as a two-for-one. Hey, Dr. Wayne, do you do any peels? No? You would want to.
Okay, it's just a thought because I like peels—they're quick and clinical. You get a nice shaping result from it, and it's a way for them to meet you. But I wouldn't do this unless you're trying to transition them from a peel to Botox to a facelift or rhinoplasty. You know, it's kind of a jump. So, it all starts somewhere.

Just keep this in your back pocket in case you ever get an aesthetician in there. You know, this will be a good one for them to get people through there.

Okay, you could also do a refer-a-friend monthly promotion. While you can’t give money, you could always offer a product if you have any.

Alright, then you could also use a quick gift, especially as the holidays approach. I’ve used this many times with my own. For example, my sister loves Botox but won't pay for it because she's so cheap. Therefore, I give it to her as a gift. I think many people are like that. For instance, it's Christmas time, and people might be busy wondering, "What am I going to give my friends or family?" If they're generous, they might give a gift of beauty, such as a gift certificate.
There’s also the option to have a friendly staff referral contest.
You could simply have these little cards made up, and, given that you have a very small staff, Marie, you could probably win this. You would just pass out as many cards as you can. Then, whoever gets the most referrals receives a really good grand prize, which could be a shopping spree, a flat-screen monitor, a computer, or something similar. It's a thought.

Okay, yes. Here’s what I would suggest doing.

When it's a slow month, like usually September—when kids are going back to school—I would say, “Okay, team, we're focusing on referrals this month.” That’s when you would pull out these slides and think of what things can we do this month to focus. You know, how they always have themes for retail—it doesn’t matter.
Anyway, that's an idea. You could also have a staff special event where family and friends are invited.
However, you have a small staff, so you'd need to get as many people as your neighbors, gym buddies, and everyone.

Yeah. It brings us to our next topic. Once you're done with this, you want to run something by me. So, all right. Family and friends—here’s how you play this game. That night, they either sign up or have things done for a special fee. However, only because they’re going to approve their before-and-after photos, they’re going to give you a good review, and they’re going to give you a referral. So it’s definitely a win-win. If we do this party, this is what we would like from you in return. You could also hire staff with a following, such as those with a blog, a huge Instagram following, or their own clients.

Let’s see. We’ll say that when we’re ready for another staff member, they have to be an advertiser for us. I’ll tell you, there are some people who don’t have an Instagram following—they must be rich, right?
No, they’re strategic.
They live off rhinoplasty and need that rhinoplasty influencer to get a nose job and tell her 200,000 followers. So, they take that pretty seriously. That’s a little strong, but any local influencer—anybody. And that’s why we bond a lot. We’re trying to figure out, are these staff or even patients connected to the community? Can we make something of that?
You could also have a patient appreciation event where you’re just saying thanks a lot.
However, I would also have little props for Instagram. For example, I would have them take little photos, but don’t do mustaches because you want them to show their faces. I like the frame idea better. So, just make it a really fun party, but you have to bring friends.

Okay. And then there’s this—this is a little advanced, but it has worked beautifully, especially in an area like yours. It’s a patient advisory board. So, when Dr. Wayne is a little early to do this, here’s the concept: You have an advisory board. You handpick 10 women—women who have spent a lot of money in your practice, who are committed or connected to the community, who absolutely love you. These women would love to sing your praises but don’t know what to do.
So, here’s what we do: We invite 10 to be your advisory board.
Let’s say five to ten. You have a gorgeous dinner for them at a very nice restaurant in a quiet back room. Then, the doctor says, “You’re my new advisory board. I would like us to meet once or twice a year. I want to hear from you. It’s all about how you can do me a favor. Give me your feedback. What do you want? What don’t you want? What else can we do to help you and your friends look good and feel great?” Serve a little wine at this event so everyone relaxes, and then let the women brainstorm. Women will flow like crazy when given food and wine and are relaxed.

They might say, “Actually, my sister is a publisher. I bet I could get an article for you.” Or they might say, “Oh, well, if you need that, I have a friend in the TV world. Or I can get you in front of my women’s club.” You just don’t know what’s going to come up. So, that is a thought.

Okay, do you like that idea? Awesome. It’s advanced and more strategic, but it’s aspirational. Right? Women love to help, especially when a doctor asks us for our opinion. We love to help. We have opinions, you know. We love to help you.
Alright, referrals from external word-of-mouth strategies.
This is where we need to network. Dr. Wayne, you’ve been hitting that hard, so that’s fantastic. What you’re doing is exactly how you do it—you feed on the streets.

However, you could also have a brainstorming session with all of you. Who are your friends and family? Where do you go for services—hair salons, health clubs, retail shops, media outlets, mom’s groups, Chamber of Commerce, hobby groups? Do you know there’s a hobby for everything? There are groups for things like scrapbooking that used to be popular. There are groups for everything. You’re pondering. What’s that? You’re pondering.

Oh, really? That’s fun. Okay.
Fundraising organizations, cosmetic dentists, gyms, women’s centers, pain centers—just brainstorm.
I love brainstorming. If you could all get together and really think in your day-to-day operations—where do you go? Where do you eat? Who does your nails? Who does your hair? Who does your massage? Just think about that.

Then, how could you work with them? As we said last time, you could literally just give them pens to hand out or give them some tchotchkes and have them pass them out. But they’re going to be asking themselves, “Hey, what’s in it for me?” Just know that whenever you’re asking somebody for a favor, we all think, “What do I get out of this?” I see what you get out of it, but what do I get out of it? Always answer that question.

Here are a couple of thoughts: You could provide them with food, have a network lunch for the neighbors. Remember you were going to have those people over—the husband and wife who own that spa—and you were going to have them over. Did you do that? Did Doc go there? Oh, they were there.
Okay. So the next idea would be to invite them to your place and have some snacks and a meet-and-greet kind of thing.
Or, I have done this—though it’s not my top priority. A lot of you aren’t in a big strip mall, but a small one. Do you have alliances nearby that you would want to know their clients? Sure. I did this once in a medical building, where there were a whole suite of medical offices, and we had a lunch. We probably had about a hundred staff show up. The issue was that it was too much of a free lunch. That’s all it was—just a free lunch. But I gave everyone a goody bag with all of our materials in it.

It was really strategic, but I think we only got a couple of feeders out of it—just a couple. I think the staff themselves wanted to come back and get something done, but they were supposed to tell their clients or patients about it. It’s expensive. It’s not expensive—it’s a hassle because you have to have people in your place, like having company over during lunchtime. It’s not the easiest thing, but it could work very, very well.
You might get one or two good alliances out of it, and that’s good enough.
Then, you always want to have networking cards. What I do is, you know how you’ll have a business card? I like to have all your services listed on the card. If you’re networking, I like to include, “$100 towards your first visit here” or “10% off.” I don’t like to say that upfront—keep that one up. I really like this. I am asked for my own business cards, but I’m going to ask if I can have something like this for my own business cards because I go out with the girls a lot or am out and about, you know. I’ll get talking to anyone and hand them out. Like the girls and I can go out after work and just—yeah, I like this.

I like to put the services on the back of the card so everyone is clear about what you offer. A lot of consumers don’t know what a facial plastic surgeon is, so I would be really specific. I also like to have some kind of “Get to Know Us” gift card, such as a $75 gift card to get to know us. Okay, I should have this myself. I’m constantly asked by consumers, “Who’s the best? Who should I go to? What do you think?”
It’s such a conversation we all have nowadays. We’re always looking, so it’s just an easier conversation in today’s world.
I would have business cards to make that conversation go somewhere. If they like you and are willing to, like that hairstylist, we put up a pop-up banner with the two doctors on it. He kept it right at his hair station. We were like, “This is amazing.” So, if you can get one of those, take advantage of it.

Oh, yeah. Yeah. You could also, when they say, "What's in it for me?" and I used to do this a lot in San Francisco, we would buy their gift cards for facials, like pre-facelift facials. And they love that because they were like, "Oh, this is fantastic! You buy my gift cards. The new woman comes in for her skincare, and now the surgeon does his facelift, and she keeps their skin prepped and in good shape afterward."
This only works if you do not offer skincare services because you can't keep them.
Okay. Then, you can have a cross-promotional event. Those are like weddings. Like, oh my God, I would do a cosmetic dentist, a plastic surgeon, a Pilates person, and a health club. We had four service providers and a huge, high-end health club. You get a million people there, but it was a lot of work. So, I'm just saying, start with the easy stuff first, get some traction, and see what you like before moving on to the bigger stuff because it's a lot.

Something simple, if they would just do a cross-promotional email, I like to do these a lot more because we would put together an email that was for both. For example, this one was for European skincare, and then together, they gave you these results. We would just send an email to both patient lists. That way, we get somebody else's email list, and they get on our list too. That's a good idea. That is a fabulous idea. We're asking the rep, "Yeah."

I like other emails. I like to ask the reps to go steal them from other places. Because now it's a win-win, since you're sending it to your list, they're sending it to their list, and it's a top one with a salon, like a major salon. Yes, do it with those dermatologists. Yeah.
And the dermatologists, they must have the longest email lists.
True. Who’s that? The dermatologists that Dr. Pantella and I visited.

Oh, for sure. For sure. And if they—so all you have to do is, we have to give up our email list too, though.

No, you're not giving it up. You're just sending an email to your list, and they're sending it to their list. You're sending the same email, but you keep your emails. You just send them to your own list, but you're both in the email. And then whoever comes through the door and lets them, but their name and email, that’s how to get it. But no, I would like to get another email list so we can email our stuff.

Well, sure. But at the moment, this is the easiest way to work with somebody else without saying, "By the way, I'm going to need your patient list." They're not going to give it to you, you know. Yeah. Inside the box.

Well, when I used to do events, I would go to a really high-end retail shop, and I’m so surprised. I would show them the doctor's book. I would show them before-and-after photos and photos of his office. I’d say, "This is Dr. Smith, and here’s my idea because I'm his marketing director. I’d like to do an event here with you. This is what we'll do: I'll do all the work. We'll pay for it. We'll pay for the wine and food. All I need from you is your patient list so I can invite them."
Then, we'll have your list and our list.
So, that night, you'll have a sale. You'll have 20% off anything in the shop. And then, the doctor gives a presentation. I would hand out complimentary consultation cards. Yeah. You know, for the doctor. So, it was a win-win for everybody. And they used to give me their list because they were like, "Sure, we don’t email them. You might as well."

That was then, but in today’s world, most people are like, “You know, hoarding their list.” So, you say, “No problem. I’ll go ahead and design the email, but then I’d like you to send it to your list and send it to my list.”

Okay. Okay. All right.
So, that’s the whole point: we have to nurture alliances. It’s a win-win.
And then the last thing is, if there's any community involvement, if you happen to love things in the community, if there's a fundraiser—I used to go to all the fundraisers around here and all the salons and the medspas. It was really good networking, but you have to like to do that. You know, my evenings were spent working a lot about them. Yeah.

Yeah. And that is that. So, what do you think? Awesome. Awesome.

I got a couple of great ideas. And then next week, when Dr. Pontel's here, we want to talk to you about—we already told you about the Botox special we're doing. So, we’re trying to get that out to as many people as possible in different ways: email and text.
And then, we want to talk to you about an event.
Once we put our brainstorm with our ideas, once we collaborate and figure out what we’re going to do, we’ll run it by you and see if you want to add anything, take anything away, or give us any different ideas that could get us the result we’re looking for. That would be awesome.

Katherine, can I run by you a real quick kind of basic question? So, the old therapy rep came to do some old therapy training for me. She was like, “You know, it would be really great. We should do an old therapy event.” And even if we get 10 people here, and half of them book, that’ll be like a very productive afternoon or morning or whatever.

Then, Marie was like, “Well, yeah, and we can maybe get an injectable rep to come too, and then people can see different things.” And she was like, “No, I really, really want it to be like an old therapy-only thing.” Yeah.
What’s your opinion of having an event with multiple different reps or just focusing on one type of thing?
Real quick. And then I was like, “Well, what about this idea? What if we spent a day and said, like, breakfast time, you know, not like 8 to 9 o’clock, but 8 to 10 o’clock? We’ll have one person come, and then at lunchtime, somebody else can bring lunch. Like, 8 to 10, all therapy; 10 injectables from Allergan; and then a 5 o’clock evening, like another rep. Like, have it all be on one day.”

Mm-hmm. Okay. I’ll just get.

I'll just tell you from my shared experience.
People are not hanging around all day waiting to go to your office.
It's very difficult to get butts in seats. Mm-hmm. You have to bribe the heck out of them to show up. You will, and the other rep does not want anyone else there.

She wants to talk about—right—she’s out for herself. Absolutely. Yeah. Oh yeah. We need to focus on our therapy, but she will pay for that. So, what we used to do here, I used to organize these huge events—hundreds of people at hotels. It was ridiculous. But that was when this was all new and fun. However, I always did it from, let’s say, 4 to 7 p.m.

So, you could come after work. But then, that means you have to have heavier hors d'oeuvres because everyone's hungry.
Thus, we were bribing them with hors d'oeuvres, wine, and raffles on the hour.
Additionally, I had a doorman who was like, “Nobody gets in without knowing their name, email, and cell phone.” For me, this was a sales event, and we had a program. We would say for three hours only: This is our normal price; this is our tonight-only price; and this is what you save.

Consequently, I had people and the staff would be wearing special hats. They used iPads back then—what were they? I guess they did use iPads—but we were booking, getting credit cards, and paying for the services that night.

We would bring in a hundred grand because it was a big deal, but they had VIP parking and it was way overboard.
I will tell you, like anything else, 80% of those people were there for the food.
The remaining 20% were actually there for a good deal. But we got to keep them for the rest of the year. You know what the doctor would say? This is how a surgeon thinks. You guys are so funny. He’d say, “Yeah, but now we like, we just sold everything and now no one was supposed to do.”

I said, “What do you mean? You just sold—” He said, “Well, we already got the money. Now what are we going to do for the rest of the year?” I said, “You’re going to take care of them for the rest of the year.” But he said, “Well, how else are we going to size it?”

You’re going to fulfill what we said. You’re going to develop a relationship and you’re going to get their friends to come in. And I thought, “Holy cow, you’re not happy with your hundred grand? Are you kidding me?” Yeah.
So, again, I wouldn’t start with an event because salespeople will bombard you with that.
You will get distracted by it, and I’m not sure it’s the best use of your time when you’re trying to grow this, you know. Unless you can somehow dovetail off with someone else’s event. For example, if some vendor said, “You know what, I want to have an event and there’s a cosmetic dentist or cosmetic person willing to do it,” and he’s willing to do it with you, then the two of you show up.

But you’re not inventing; you’re not doing anything. You’re just showing up with your doctor, and maybe you have a booth or you—or Katherine, when you talk about it—but don’t do all the work. It’s a lot of work. It’s a lot of work. Yeah. You’re just going to start there. Yeah.

I’m glad we got your opinion because I was like, “It’s saying no, no event. Maybe wait.” Maybe wait until after the new year, after where Dr. Wayne’s established like a pipeline, and have it when nothing else is going on. I did one once, and it was the presidential debate night.

Are you kidding me? Like, how would I have known that? Yeah. So, you have to really plan. My best nights were always Thursday nights because women loved a party on a Thursday night. The theme was always “Girls’ Night Out.” We had the husbands with the kids come on over. Let’s have some wine and shop.
All the vendors were there. It was an all-out thing, but it took that together, you know? Yeah. Okay.
What are your thoughts about those wedding expos and stuff? What are your thoughts about them?

Not good. Not good. Not good. Unless you have nothing else to do. It’s too far away. It’s not a, “Here’s a bride; she needs this; and here I am.” It’s not direct. They’re all over the place. They’re looking at everything. It’s so overwhelming.

I have never known one to be worth the time and the money you put into it. It’s just too far apart from it. It’s too much distraction. I need—they need to be focused on you, you know, and what you offer. I think it’s very helpful for you to know what things we shouldn’t waste our time on.

Yeah. So, you don’t think an event then?

No, not right now.
There are so many other things you could be doing—so many easier things you could be doing, you know?
Yeah.

Rosemont, just do a solid email, you know, like a good, solid email with that Botox thing. They should be designing that, you know? Yeah, they are. They are. They are. They’re planning it this week.

Lasted today or tomorrow. Yeah. Do that kind of stuff. That’s a no-brainer. You’re not involved. You just handle the phone calls. It’s easier.

All right. I got to fly. We’re good. All right. Have a great night. Okay. If you go with that—yeah. If you go tomorrow, have fun.

Have fun. Right. I probably won’t, but if I do, I’m going to have to get some Instagram pictures because it looks like I have no life.

All I do is, you know, I only work. But I need some new photos, so I might go because we have these beautiful redwood trees here that are like 200 years old or something. I mean, seriously, I need to see my own place now.

But you guys have a great, great Labor Day weekend. Thank you for your input. Thank you. Bye.

Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends2023 #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons

#moresurgicalpatients #howtogetpatients #fastpathtopatients #patientleads
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Aloha Vibe Practice — with Brandyn Dunn, MD (Ep. 272)
22 aug· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz" where we’ll talk about Brandyn Dunn, MD's 'Aloha' vibe practice. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying.” Furthermore, I’m also a consultant to plastic surgeons, to get them more patients and more profits.
Presenting today’s episode titled, “Aloha Vibe Practice — with Brandyn Dunn, MD.”
Specifically, my latest "Beauty and the Biz" Podcast special guest was Dr. Brandyn Dunn. Indeed, he's a facial plastic and reconstructive surgeon. Additionally, he's been in private practice in Newport beach, for the past two years.

Interestingly, Dr. Dunn was born in Southern CA and raised in Hawaii. Furthermore, he brought his 'Aloha vibe' to his new solo practice. Currently, he's building it through relationships, and in similar fashion, through a lot of educational content on his Instagram channel.

In summary, discover how a new surgeon enters and competes. Specifically, in an uber competitive marketplace. Additionally, learn about the pearls he’s gained so far.

To illustrate a point, I also asked him, 'Where do you go on vacation when you've already lived in Hawaii?” ;-)
Visit Dr. Dunn's website
Enjoy!

Catherine Maley, MBA

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends2023 #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons

#brandyndunnmd #drbrandyndunn
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Pros and Cons of Hospital Employee — with Diana M. Flis, MD (Ep. 271)
14 aug· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to "Beauty and the Biz" where we’ll talk about the pros and cons of being a hospital employee. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying.” I’m also a consultant to plastic surgeons, to get them more patients and more profits.
Presenting today’s episode titled, “Pros and Cons of Hospital Employee — with Diana M. Flis, MD.”
Usually, on the "Beauty and the Biz" Podcast, we talk about the journey from transitioning from academia to private practice.

To be sure, these surgeons want the autonomy and freedom to practice with their vision and personal philosophies. Moreover, they're free from the layers of bureaucracy that make up large hospital systems.

Furthermore, they want to make decisions without the constraints of hospital policies so they can create a practice culture and patient experience that reflects their own values and tastes.

However, some surgeons see the advantage that come with the structure and support of a large hospital environment….

Specifically, my latest guest was Dr. Diana Flis. Indeed, she's a board-certified plastic and reconstructive surgeon employed at the Henry Ford Medical Center in Jackson, Michigan, for the past 6 years.

Chiefly, we talked about how she went from training in Michigan to doing a 6-month fellowship under Dr. Ben Talei, a well-known facial plastic surgeon in Beverly Hills, CA. Thereafter, she went back to Michigan to practice for a large healthcare provider in the Southwest Detroit region. Additionally, Dr. Flis discusses the pros and cons of that choice.

In summary, Dr. Flis laid out several advantages of working for a big operation, as well as the drawbacks.
Visit Dr. Flis' website
Enjoy!

Catherine Maley, MBA

P.S. You may be feeling the Summer Slump, especially if you are in a competitive area, so my Free Summer Slump Guide will help. If you haven’t already, grab your copy today!

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends2023 #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons

#dianaflismd #drdianaflis #bentaleimd #drbentalei #jacksonmiplasticsurgeon
- Luisteren Nogmaals beluisteren Doorgaan Wordt afgespeeld...
- Later beluisteren Later beluisteren
Same Staff for 38 Years — with George Sanders, MD (Ep. 270)
9 aug· Beauty and the Biz
📅 Schedule your free 30-min strategy call with Catherine

⚙️ Restart your practice in 7 days

⬇️⬇️⬇️

Hello, and welcome to Beauty and the Biz where we’ll talk about how George Sanders, MD, has had the same staff for 38 years. Additionally, we’ll discuss the general business and marketing side of plastic surgery.

As always, I’m your host, Catherine Maley, author of “Your Aesthetic Practice – What your patients are saying.” I’m also a consultant to plastic surgeons, to get them more patients and more profits.
Presenting today’s episode titled, “Same Staff for 38 Years — with George Sanders, MD.”
Have you struggled with staff retention and motivation? If so, you’re not alone.

Obvously, staffing has become one of the biggest challenges for a solo practice and that’s for all kinds of reasons, but it doesn’t have to be.

Discover HOW to keep a cohesive, dedicated team for multiple years and even decades and how to create a positive and empowering work environment staff love.

Specifically, this latest episode of the "Beauty and the Biz" podcast, is an interview with George Sanders, MD. Amazingly, he's a Board Certified Plastic Surgeon practicing in southern CA for the past 39 years.

Notably, we dive into his extraordinary success story of how he not only built a thriving practice, but also managed to retain his staff for an astonishing 13 to 38 years!

Chiefly, here’s what we talked about:
Firstly, the secrets behind his unique approach that keeps his team engaged, inspired, and committed for decades. Secondly, the key strategies he employs to create a positive and empowering work environment, fostering a sense of belonging and purpose among his staff. Thirdly, his proven methods for building a strong, unified team that delivers exceptional patient care. Visit Dr. Sanders' website
Enjoy!

Catherine Maley, MBA

P.S. You may be feeling the Summer Slump, especially if you are in a competitive area, so my Free Summer Slump Guide will help. If you haven’t already, grab your copy today!

⬇️ FREE BOOK:

📕 Get my 5-Star Rated Book, "Your Aesthetic Practice — What Your Patients Are Saying," FREE! Just pay S/H

✅ STAY UPDATED:

🌐 Catherine's Website
📝 Catherine's Blog
🎤 "Beauty and the Biz" Podcast
📺 "Beauty and the Biz" Videocast
🔊 "Beauty and the Biz" on Apple Podcasts

🤝 LET'S CONNECT:

➡️ Instagram
➡️ Facebook
➡️ Twitter
➡️ LinkedIn

P.S. If you need help differentiating yourself, schedule a complimentary 30-minute strategy call with me.

Review Beauty and the Biz on Apple Podcasts and get my 5-star rated book. FREE!

Catherine Maley, MBA:

Everybody that’s going to wrap it up for us today on Beauty and the Biz.

If you have any questions or feedback for me, you can go ahead and leave them at my website at www.CatherineMaley.com, or you can certainly DM me on Instagram @CatherineMaleyMBA.

If you’ve enjoyed this episode on Beauty and the Biz, please head over to Apple Podcasts and give me a review and subscribe to Beauty and the Biz so, you don’t miss any episodes. And of course, please share this with your staff and colleagues.

And we will talk to you again soon. Take care.

"The fastest way to success is to model other successful surgeons who have what you want, but you can only see their results, not the path they took to get there.

So, you continue to jump from one thing to another, hoping to find something that will work for you too, but it rarely does. So, try this shortcut instead. It’s guaranteed to move you forward. I compiled my intellectual property to grow cosmetic revenues, everything I’ve gleaned over the years into one playbook of the most successful practices and what they do to win.

Go to www.CosmeticPracticeVault.com and let’s grow your cosmetic revenue."

#cosmeticsurgeonpodcast #plasticsurgeonpodcast #aestheticpracticemarketing #cosmeticpracticestafftraining #cosmeticsurgeonbusinesscoaching #plasticsurgeonbusinesscoaching #strategiesforsurgeons #morepatientsmoreprofits #aestheticsurgeonbusinesscoaching #medspabusinesscoaching #medspamarketinghelp #cosmeticsurgeonmarketinghelp #howtogetmorepatients #plasticsurgeonmarketinghelp #aestheticpracticemarketinghelp #beautyandthebiz #podcastforplasticsurgeons #podcastforcosmeticsurgeons #plasticsurgeonideas #plasticsurgeonagency #plasticsurgeonconsultant #plasticsurgeonstrategies #plasticsurgeonservices #plasticsurgeontrends2023 #plasticsurgerymarketing #marketingplasticsurgeons #marketingplasticsurgery #cosmeticsurgeondigitalmarketing #cosmeticsurgeonmarketing #howtopromotecosmeticsurgery #socialmediamarketingforplasticsurgeons #socialmediamarketingforcosmeticsurgeons #plasticsurgeonsocialmediaideas #howtofindcosmeticpatients #howtofindcosmeticpatients #howtoattractcosmeticpatients #howtoconvertcosmeticpatients #howtoretaincosmeticpatients #cosmeticpatientadvertisingideas #cosmeticpatientstrategies #cosmeticpatientconsultant #cosmeticpatientservices #cosmeticsurgeonads #digitalmarketingforplasticsurgeons #consultanttoplasticsurgeons #consultanttocosmeticsurgeons #seoforplasticsurgeonsusingai #onlinereputationmanagementforplasticsurgeons #leadgenerationforplasticsurgeons #cosmeticpatientreferralmarketing #brandingforplasticsurgeons

#plasticsurgeonlongtermstaff #georgesandersmd #drgeorgesanders
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Laat meer zien

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Pros and Cons of Hospital Employee — with Diana M. Flis, MD (Ep. 271)

Same Staff for 38 Years — with George Sanders, MD (Ep. 270)