Afleveringen
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Mark Bodman, ServiceNow's Sr. Product Manager for CSDM & CMDB joins us to demystify the CSDM.
Mentioned in this episode
- The Invisibility Problem
- ServiceNow Community Youtube CSDM ContentThanks to our sponsors,
- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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ServiceNow CSA & CAD Holly Ryder of PAMT Consulting joins us to discuss her journey to ServiceNow deployment, and how The Duke's ServiceNow coaching helped her reach her goals.
Mentioned in this episode
- The Chuck Tomasi You Never Knew
- Tracy Curry Builds The Soap App
- What to Build to Up Your ServiceNow Skill
- Getting the ServiceNow Help You NeedThanks to our sponsors,
Clear Skye the optimized identity governance & security solution built natively on ServiceNow.Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Zijn er afleveringen die ontbreken?
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CMA & magician Chris Schuh joins us to discuss ServiceNow event management, ITOM, CMDB. We go deep on why its so difficult to get right, and how to cope.
Thanks to our sponsors,
Clear Skye the optimized identity governance & security solution built natively on ServiceNow.Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandtheduke
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Special guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components.
Learn the tools he used and what it took to prepare. We also talk a bit about content creation and owning your journey.
Clone Management, Upgrade Monitor, Upgrade Center, ATF, Cloud Runner, Skipped Record Rules.Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
EXTRA STUFF:
- Mark's absolutely ridiculous 250+ article mega thread.ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Invisibility is a massive issue inhibiting customer success with ServiceNow. Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platform. So what is a ServiceNow expert to do?
See also:
Episode 25 - Doomsday
Episode 49 - Document ServiceNow DeploymentsSpecial thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Mark Scott is a ServiceNow architect who works on NowLearning, but he's also shockingly good at AI builds.
Learn about what life is like on the NowLearning team, and what it takes to build crazy AI use cases in spare time.Mark Scott on LinkedIn
Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Learn why ServiceNow is an excellent platform for managing Environmental Health and Safety. We talk to Peter Oneppo and Nathan Dupirack of Serenity EHS, a leading EHS platform built on ServiceNow. You'll learn ...
- How SerenityEHS can improves the relationships between HR, IT, and EHS teams.
- How SerenityEHS radically improves time to value on EHS outcomes.Request a Demo of SerenityEHS Now!
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Damien Davis is a long time ServiceNow employee who lives on the cutting edge of ITSM. We talk about the past, present, and future of ITSM on ServiceNow. A very special guest arrives for you Dr.Who fans as well.
Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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We celebrate our 100th episode by talking about how to push your performance to the limit in 2024.
We discuss the proper time to find a #ServiceNow niche, how to talk about what you've built, building vs reading, putting your money where your mouth is, and so much more.Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
Mentioned in this episode:
- ServiceNow Community
- ServiceNow Developer Discord
- SNDevs Slack
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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ServiceNow Certified Master Trainer Ben Forrest-Green joins us for a jam session.
We talk about ServiceNow infrastructure, GenAI, hard ecosystem lessons, consulting, and more.Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
Mentioned in this episode
- Follow Ben on LinkedIn
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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We discuss the changing landscape and demands on ServiceNow architects, from GenAI to the growing width of the platform. What is the architect's role and how does one keep up? What tools do we have and what tools do we wish we had?
Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
Mentioned in this episode
- Managing Customer Expectations, with Carleen Carter
- Jam Session: AI
- Documenting ServiceNow Deployments
- ServiceNow Jobs: Admin, BA, Architect, Implementer, Engagement Manager.
- Live Requirement Gathering: Coaching App
- Imagining what Admin Center COULD BeABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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In this CJ & The Duke we explore how engagements go bad due to lack of expectation management. We'll also discuss strategies on how to expertly manage project expectations with ServiceNow CMA Carleen Carter.
Check out Carleen's website! https://www.smartcarleen.com/
Special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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We talk to Michele Wheeler of Sakon about their application on ServiceNow. We discuss
- The nightmare of managing mobile lifecycles
- How terrifyingly manual these processes are today
- How manual processes undermine clear and effective asset management data.
- How it can all be fixed in a single, simple deployment.Contact Sakon and get the service automation, end user experience, and golden asset data you deserve.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Hard times. Its hard to predict the future, and the future isn't always optimistic. But what can you do? In this episode we talk about strategies in networking, self teaching, narrative building, and niching to keep your edge sharp in the ServiceNow world, good times or bad.
Mentioned in this episode:
- Etta Wilson, an industry leading ServiceNow SPM expert.
- Ep059 What to Build to up Your Skill in ServiceNow
- Ep071 Lets talk ServiceNow NichesSpecial thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Hear what happens when we just hit the record button. This episode covers annoying new recruiting trends, cover letters, day dreams of GenAI use cases for the ServiceNow platform, and upcoming ServiceNow events calling for content.
Mentioned in this episode:
- GenAI Resources by the incomparable Earl Duque
- CreatorCon 2024 Call for ContentSpecial thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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We speak to Rob Walsh (co-founder) and Ashley McGill (Chief Marketing Officer) about our favorite reporting app on ServiceNow: VividCharts.
CJ&TheDuke are HUGE VividCharts fans because it takes so much work out of manual reporting. On project status reports alone, ServiceNow customers can save obscene amounts of time and money.ABOUT VIVIDCHARTS
Check out VividCharts
Register for Real Time virtual conferenceABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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The man with the bowtie. The preeminent personality and, in our opinion, the beating heart of the ServiceNow ecosystem.
With this time, we hoped to introduce you all to the amazing life of Chuck Tomasi. The life you don't see beyond the podcasts, videos, and speaking sessions. This is our love and honor. Thank you Chuck, for everything you do.ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Back by popular demand, CJ and The Duke start deconstructing another ServiceNow app idea. This time for The Duke's ServiceNow Coaching Cohort. We talk about pipeline, onboarding workflows, task expectations, and a Portal that works for everyone.
Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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Celebrating our 90th episode by talking about some of our favorite ServiceNow things. Stay tuned for
Scripted REST APIFlow DesignerOther Low Code ToolsSN Utils and XploreData VerificationVery special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.
ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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All the ServiceNow tech chops in the world won't get you where you want unless you're a great communicator.
Listening with intentKnowing your audienceThe art of summary & repeatingOptions & evidenceIntangibles and aestheticsOvercommunication
Here are some ways you might improve your coms game, courtesy of CJ&TheDuke
Very special thanks to our sponsor, Clear Skye the optimized identity governance & security solution built natively on ServiceNow.ABOUT US
Cory and Robert are vendor agnostic freelance ServiceNow architects.
Cory is the founder of TekVoyant.
Robert is the founder of The Duke Digital MediaSponsor Us!
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