Afleveringen
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You've likely noticed the growing trend of membership sites offering quarterly and annual subscriptions alongside the standard monthly option. But does this strategy truly impact member retention compared to the traditional monthly approach? We've got some valuable insights for you!
Shana recently extracted a highlight from a conversation with Matt Gartland, CEO of Pat Flynn's Smart Passive Income Community. This discussion delves into the fascinating world of billing cycles and their surprising influence on subscriber retention.
Stay tuned as we explore the power of extending beyond the monthly model and discover how it might benefit your own membership site.
Key Takeaways:
Intro (00:00)
How Matt Crafts Compelling Subscription Offers (01:08)
Shana’s take away from this episode (06:14)
Episode wrap-up (07:29)
Additional Resources:
Maximizing Member Lifetime Value Episode: https://www.shanalynn.com/podcast/the-1-business-metrics-your-need-to-know-how-to-calculate-it
How to Calculate Your Retention Rate Episode: https://www.shanalynn.com/podcast/how-to-calculate-your-retention-rate
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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In the ever-expanding world of online communities, choosing the right platform can feel overwhelming. Whether you're starting fresh or itching to jump ship from a platform like Facebook, the question of "where do I go?" is a constant one.
Shana tackles this burning question head-on in this episode. Buckle up, because her answer might surprise you!
Key Takeaways:
Intro (00:00)
How to choose a platform? (01:29)
What is the big secret according to Shana? (04:10)
How do you evaluate a platform? (12:09)
Episode wrap-up (16:53)
Additional Resources:
Episode 11: How to Navigate Change in Your Community. https://www.shanalynn.com/podcast/navigate-change-in-your-community-like-a-pro
Episode 41: Do I have to have a community in my course or membership? https://www.shanalynn.com/podcast/do-i-have-to-have-a-community-in-my-course-or-membership
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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Zijn er afleveringen die ontbreken?
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If you've been contemplating recruitment strategies, questioning past hiring decisions, or experiencing challenges within your team dynamics, then this episode is tailored for you. Join Shana as she engages in a conversation with Paula Maidens, an expert in hiring and leadership.
In this episode, we delve into the importance of solid hiring practices, nurturing team culture, and understanding the essence of leadership to foster a cohesive and high-performing team that supports your organizational vision.
Key Takeaways:
Intro (00:00)
Paula’s favorite community (02:11)
How do you determine if the issue lies in ineffective hiring processes or if there are systemic barriers preventing talented individuals from thriving within the business once they are hired? (04:12)
Three C’s of hiring success according to Paula (05:47)
Before hiring someone, how can I determine their leadership and communication styles to ensure that expectations are communicated clearly? (09:41)
What are some of the bigger mistakes in the hiring process? (12:34)
How do we determine our next steps and support individuals in thriving in their roles? (21:17)
What does the process entail when individuals seek promotion or internal job changes, requiring them to redefine and renegotiate their roles and responsibilities with current employees? (25:12)
Various stages of team evolution (26:51)
What are we looking for when we're talking about team culture? (30:12)
Episode wrap-up (33:26)
Additional Resources:
Paula’s website: https://www.paulamaidens.com/
Paula’s social media accounts:
Instagram: https://www.instagram.com/paulamaidensconsulting/
LinkedIn: https://www.linkedin.com/in/paulamaidens/
Listen & subscribe to the Big Dreams Great Teams™ podcast: https://podcasts.apple.com/au/podcast/big-dreams-great-teams/id1592202886
Grab My Top Interview Questions https://paulamaidens.com/top-interview-questions/
Know WHO to hire by learning your Leadership Style. Take the Leadership Quiz!
https://paulamaidens.com/quiz/
5 ways to supercharge your team to get your timeback and live the life of your dream: https://paulamaidens.com/supercharge/
The “must have” guide for interviewing like a PRO so you always make epic hiring decisions: https://paulamaidens.com/top-interview-questions/
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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Community building is often overlooked as we build systems, processes, and automate to get people to make progress in our programs.
Shana will discuss what you need to know and implement to create more connections in your community.
Enjoy watching!
Key Takeaways:
Intro (00:00)
Why has engagement been super high inside of the community? (02:07)
Authenticity and Integrity (02:57)
What are uncommon commonalities? (04:03)
How do we help people uncover those aspects of each other inside of our community? (05:25)
Episode wrap-up (12:08)
Additional Resources:
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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Shana had a client who canceled their group coaching session. But instead of seeing it negatively, she sees it as a chance to become more enlightened.
She will discuss why cancellations aren't always a bad thing in this episode and provide advice on how to view them in a different perspective.
Key Takeaways:
Intro (00:00)
Mindset around cancellations (00:36)
Other form of cancellation (01:30)
Episode wrap-up (10:29)
Additional Resources:
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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Today, we're diving into the world of creating unforgettable experiences, both for customers and employees. The Savannah Bananas, led by Jesse Cole, known as the Yellow Tux guy, have pioneered a fan-first approach that has garnered widespread acclaim. However, Shana has gleaned a crucial lesson from their success: to cultivate exceptional customer experiences, you must first foster an amazing community among your employees.
Join us as we welcome Emily Cole, co-founder of the Savannah Bananas and the mastermind behind the team's culture. Emily shares insights into crafting a fan-first environment within your team, empowering them to extend that same principles to your customers.
Get ready to learn how to transform your organization into a beacon of community-driven excellence.
Key Takeaways:
Intro (00:00)
Emily’s favorite community (03:08)
How has Emily managed to articulate this bold and unconventional vision for her team? (06:44)
What does it look like for you all to take what you do for the people attending the games and turn around and make that tangible for your employees? (08:28)
How does Emily encourage her employees to consider those types of friction points? (14:55)
How does Emily balance adhering to scripting and providing opportunities for adding flair while empowering her team with the authority to do so? (18:10)
How does Emily create this culture within the team of being willing to try and pivot and change and not needing that everyday structure? (23:05)
What insights did Emily gain during that period about supporting her employees that continue to influence her approach today? (27:29)
What preparations and activities are underway behind the scenes as Emily leads up to this significant inaugural event they are all testing? (32:57)
How does Emily effectively convey the vision in a manner that inspires her team to embrace it and become enthusiastic about innovating around it? (36:17)
Onboarding process into the Banana family (46:02)
All about Bananas Foster (49:43)
Episode wrap-up (55:27)
Additional Resources:
The Savannah Bananas: https://thesavannahbananas.com/
Bananas Foster: https://bananasfoster.org/
Banana Land at Sea: https://www.bananalandatsea.com/
Instagram:
Emily’s Instagram Account: https://www.instagram.com/EmCole3/
The Savannah Bananas - https://www.instagram.com/thesavbananas/
Bananas Foster - https://www.instagram.com/Bananasfosterinc/
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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Shana is tired of hearing from so many influential people and creators about how artificial intelligence would ruin communities. She believes that while there are undoubtedly drawbacks, there are also plenty of ways that we can use AI to build more vibrant communities and deeper connections.
She's going to dive into those in this episode. You should definitely listen to this particular podcast with your entire team.
Key Takeaways:
Intro (00:00)
What Shana discovered while reading an article on artificial intelligence harming online communities (04:33)
What can AI do according to Shana? (09:15)
One role of a community manager (11:35)
How can you leverage the good of AI and make it a partner? (13:36)
Episode wrap-up (35:04)
Additional Resources:
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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A crucial aspect of customer retention is often overlooked by businesses but remains a source of frustration for consumers. Shana will shed light on this essential but overlooked factor and discuss strategies to deal with it effectively.
Find out what it takes to keep customers engaged and satisfied.
Key Takeaways:
Intro (00:00)
An easy and most overlooked way to lose a customer when it comes to retention (02:19)
What are the three methods by which Shana identifies businesses making errors (02:44)
What aspect of the customer experience is glitchy? (08:43)
Episode wrap-up (09:40)
Additional Resources:
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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Facebook ads can be really intimidating, especially if you're a newbie. But it's not as hard as you think.
In fact, Adrienne Richardson has been running Facebook ads online for over 10 years and has spent over 20 million dollars in ad spend. She knows her stuff and she's going to tell us all about it!
Key Takeaways:
Intro (00:00)
Adrienne’s favorite community (02:44)
How can someone with no experience in running Facebook or Instagram ads get started? (04:30)
Is it advisable to use Facebook lead ads or should they opt for the more conventional route of directing users to a familiar landing page? (06:13)
Are there particular types of ads like image versus video and video formats? (07:36)
Did Adrienne suggest using Facebook and Instagram for ad placement? (09:32)
Adrienne's advice on targeting, particularly for beginners without retargeting audiences from their email list or website visitors (11:30)
When informing individuals about their running ads, how can they determine if it's effectively optimized? (13:33)
What does scaling look like according to Adrienne? (23:44)
What is a campaign? (31:48)
When should I transition to implementing more advanced strategies, such as retargeting ads according to Adrienne? (33:25)
Did Adrienne discover that certain buttons outperform others, or does she recommend using one type over another? (35:24)
Episode wrap-up (45:17)
Additional Resources:
How to Calculate Lifetime Value Episode: https://www.shanalynn.com/podcast/the-1-business-metrics-your-need-to-know-how-to-calculate-it
Adrienne’s Website: https://wearepowerplay.com/
Adrienne’s Facebook Targeting Comeback Cheat Sheet: https://wearepowerplay.com/cheatsheet/
Adrienne’s Social Media Accounts:
Facebook: https://www.facebook.com/AdrienneRichardson78
Instagram: https://www.instagram.com/adrienne_richardson_
YouTube: https://www.youtube.com/channel/UCU7s3eVtC_lncXT96mV7czg
TikTok: https://www.tiktok.com/@adriennerichardson
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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Generating more revenue requires understanding where the real value of your business lies. Let's find out what the real value is and how you can leverage it once you know it.
Key Takeaways:
Intro (00:00)
What brings value to people who are inside of our course or membership or group coaching program? (00:42)
When people contemplate this, they always focus on one question (01:05)
How do we figure out where the value lies? (02:42)
Episode wrap-up (09:33)
Additional Resources:
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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Shana talks a lot about progress on this podcast, and recently she was asked about gamification and how it relates to progress. She shared just a little insight on a few ways that you may be able to incentivize progress with gamification.
Enjoy!
Key Takeaways:
Intro (00:00)
Shana’s foundational principles (00:39)
What are the skills and habits needed to master according to Shana?(01:40)
Episode wrap-up (03:47)
Additional Resources:
77+ different creative connection ideas for your community: https://connectionideas.com
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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Some moments and encounters in life leave an indelible mark, even in the briefest of exchanges. For Shana, Dan Miller embodied one of those unforgettable connections.
Over the years, Dan and Shana's friendship endured, anchored by shared insights into community building and mutual admiration for each other's work. Dan's impactful contributions to the 48 Days and Eagles communities left a lasting legacy. However, news of Dan's terminal cancer shook Shana and his wider community, shattering the perception of his vitality.
As Dan's journey drew to a close, Shana found solace in revisiting a poignant podcast interview where Dan shared his wisdom on mastermind groups, a testament to his enduring spirit and profound impact.
Today, in honor of Dan's memory, we share this episode anew, celebrating his remarkable life and contributions.
Key Takeaways:
Intro (00:00)
Dan’s favorite community (04:48)
The power of a community to an entrepreneur (07:49)
Dan’s 48 Days To The Work You Love Book and Ecosystem (10:16)
48 Days Eagles Community: What does it look like? (16:09)
Help people thrive in their businesses (38:02)
How to shift your community to be more collaborative (42:13)
Episode wrap-up (45:14)
Additional Resources:
Dan’s website: https://www.48days.com/
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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If you find yourself unable to be actively involved in your community, it is likely you are no longer the community creator but the community created.
Shana will talk about why this is a problem and how to solve it in this episode.
Key Takeaways:
Intro (00:00)
In creating a community, we have to be intentional about its design. Why is this important? (01:57)
We as humans, we are wired for two things that are very addicting (02:26)
Shana explains how community was built to support your business (05:07)
What are the features of a Community Creator according to Shana? (06:31)
Episode wrap-up (07:22)
Additional Resources:
The 4 Pillars of a Thriving Online Community: http://freecommunitytraining.com/
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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In this episode, Shana is going to share with you exactly what tools she uses to run and manage her team. As an entrepreneur, there are lots of tools out there that can help you manage your business. And there are lots of people who will try and sell you their products but Shana keeps it simple by relying on a few key pieces of technology that she believes in.
Key Takeaways:
Intro (00:00)
What are the tools needed according to Shana? (00:42)
Difference between reactive and proactive community manager (03:52)
Episode wrap-up (04:37)
Additional Resources:
Shana’s Project Management Tools:
Asana: https://asana.com/
Shana’s Communication Tool:
Voxer: https://www.voxer.com/
Slack: https://slack.com/
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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Shana was recently featured as a guest on the Agency's Talk podcast alongside Mark de Grasse, President of Digital Marketer. Their in-depth conversation delved into the profound impact of community on businesses, exploring its future implications not only in the online realm but also in the retail space. The insights shared in this episode are unique and not typically discussed on her own podcast. In fact, Shana was so eager to get this valuable content into your hands that she requested permission to share it here.
Dive into this episode and savor the insights!
Key Takeaways:
Intro (00:00)
Shana’s retention framework (02:14)
What was Shana talking about when she said the community aspect? (03:08)
What does a retail community experience look like online? (05:04)
How does Shana explain the process of sharing everyday experiences? (07:14)
Four components of a thriving community (08:05)
Does Shana offer any advice on genuine listening? How does she enhance her ability to listen attentively to customers or potential customers? (09:20)
How does Shana believe this concept translates to more abstract offerings like SAS services or online purchases that aren't tangible products? (17:31)
What other platforms does Shana observe companies utilizing? Specifically focusing on pre-sales and community building, what recommendations does she have for the pre-sale community building function? (22:29)
How does the challenge function in Shana's approach, and are there alternative methods for communities that may not be as engaged in active promotion? (25:54)
How does Shana persuade managers and business owners who are hesitant to share information due to the fear of everything being stolen? (29:43)
In Shana's perspective, how can individuals be instructed to genuinely care about their customers? (32:27)
What methods does Shana recommend for individuals seeking to find a balance in their focus? (39:11)
Does Shana provide a straightforward step-by-step process that a company, previously neglecting retention but keen on community building, could implement today to kickstart the process? (45:32)
Episode wrap-up (50:29)
Additional Resources:
Mark’s Social Media Accounts:
Facebook: https://www.facebook.com/markdegrasseofficial/
Instagram: https://www.instagram.com/markdegrasse/
YouTube: @markdegrasse
LinkedIn: https://www.linkedin.com/in/mark-de-grasse-19a50127/
X/Twitter: https://twitter.com/markdegrasse
TikTok: https://www.tiktok.com/@mark_degrasse
DigitalMarketer’s website: https://www.digitalmarketer.com
Mark’s personal website: https://markdegrasse.com
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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Do you have a lot of tasks and projects on the back burner that you know could generate more revenue in your business? Shana will talk about a little activity that you can do to free up space on your calendar and for your team members as well.
Key Takeaways:
Intro (00:00)
What Shana notices to be common when working with one-on-one clients? (00:47)
What activities did Shana recommend on how to delegate tasks towards the team? (03:00)
Is there an easier way to accomplish the goal of this particular activity according to Shana? (04:33)
How can we often enhance profitability? (05:32)
How it supports business goals? (06:10)
Episode wrap-up (10:42)
Additional Resources:
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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In today's episode, Shana sheds light on a question she recently encountered at an event - what happens after you hire a community manager?
Join us as she shares invaluable insights on effectively managing your community manager. Stay tuned!
Key Takeaways:
Intro (00:00)
What are the five elements as a Community Manager? (01:26)
What is a coaching of the mindset? (04:20)
Episode wrap-up (06:44)
Additional Resources:
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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Today's episode is a game-changer as we dive into the world of operational scale and the unique struggles entrepreneurs face during the scaling process. Our guest, Alex Charfen is here to unravel insights you've never heard before.
So, if you're on the path of scaling your business, buckle up for an episode brimming with wisdom and insights.
Key Takeaways:
Intro (00:00)
Alex’s favorite community (02:41)
Are there any red flags that people should watch out for when going into a business that has scaled fast or is about to scale? (10:07)
What is a freak out period according to Alex? (17:57)
What's the immediate first step I should take as a business owner seeing tension and overwhelm in my team? (21:16)
How does Alex describe an operating system? (27:23)
Proactive versus reactive (31:42)
Brief overview of Alex's book, Entrepreneurship Personality Type (39:39)
Episode wrap-up (42:23)
Additional Resources:
Alex’s website: https://simpleoperations.com/
Book a free Strategic Call with our team: ttps://simpleoperations.com/survey/
Alex’s Social Media Accounts:
Facebook: https://www.facebook.com/alexcharfen1
Instagram: @alexcharfen
YouTube: @alexcharfen
X/Twitter: @alexcharfen
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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Shana is going to tell you about an opportunity for your business to increase its monthly recurring revenue without getting new customers. She'll explain exactly what it is, how to determine if this is an opportunity for you, and what steps you need to take to recover this revenue.
Key Takeaways:
Intro (00:00)
What are failed payments? (02:02)
Where do you start if you want to start addressing failed payments? (03:08)
What are involuntary and voluntary cancellations? (03:23)
Establishing a failed payment process involves a four-step procedure (06:28)
Four things that we need to look at when it comes to communication (07:30)
Episode wrap-up (12:15)
Additional Resources:
Get Instant Access to the Membership Retention & Lifetime Value Calculator: https://www.memberltv.com/
Community Manager Best Practices: https://www.shanalynn.com/bestpractices
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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Ever wondered about the magical role of a community manager?
In our latest episode, Shana recently faced this very question at a Mastermind event. Now, she’s here to spill the secrets, sharing the insider scoop on what a community manager truly does.
Let’s decode the art of community management together!
Key Takeaways:
Intro (00:00)
What is the role of a community manager? (00:56)
What are the other tasks of a community manager? (03:18)
Different ways that a community manager can help the team (05:42)
Episode wrap-up (10:16)
Additional Resources:
Community Manager Best Practices: https://www.shanalynn.com/bestpractices
Learn how to work with Shana: https://www.shanalynn.com/
FREE 7-minute Community Training: https://connect.communitycultivated.com/training
FREE Community Creators Hub: https://connect.communitycultivated.com/hub
Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate
Connect with Shana: https://www.instagram.com/shanaspeaks
Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.
Be sure to follow the podcast, so you never miss an episode!
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