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Guest: Ian Moloney, Head of Policy & Regulatory Affairs, American Fintech Council
Host: Jim McCarthy, Chairman of McCarthy Hatch and Founding Member of the CFPB
Podcast: Financial Forwardš Key Topics:
What the American Fintech Council Stands For
Ian describes the AFC's role as a bridge between regulators and innovators, ensuring fintechs can grow while protecting consumers.Responsible Innovation in a Regulatory Vacuum
With fragmented oversight across agencies, Ian explains how the AFC is driving the conversation around consistent, fair, and modern fintech regulation.Consumer Protection in the Digital Age
Transparency, fairness, and inclusion are central to fintechās successāand Ian shares how AFC helps make that happen.Policy Trends to Watch in 2025
From open banking to earned wage access, Ian outlines the issues on regulators' desks that every fintech should prepare for.Why Fintechs Must Get Engaged in Policy Conversations
A call to action for industry leaders to lean into policyānot avoid it.š Memorable Quotes:
āFintech isnāt just about speed and efficiency. Itās about delivering value in a way thatās fair, transparent, and accessible.ā ā Ian MoloneyāAFC isnāt just representing the industry. Weāre helping shape a regulatory future that works for everyoneāespecially consumers.āMore from Jim:
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In this episode of Financial Forward, Jim McCarthy sits down with Steve Bishop, one of the leading voices in Banking-as-a-Service (BaaS) and founder of Ambassador. If you're in banking, fintech, or regulatory circlesāyouāve heard Steveās name. And if you havenāt yet, you will.
From humble beginnings on a gravel road in Missouri to becoming the go-to source for how BaaS should really work, Steve walks us through his unconventional career path, the transformation he led at OMB Bank, and what inspired him to launch Ambassador, a firm thatās quietly (and now loudly) reshaping the embedded finance ecosystem.
This episode is a deep dive into what BaaS is, what it isnāt, and where the industry must go to stay aligned with compliance, innovation, and customer needs.
š What We Cover:
Steveās early roots and rise from Jack Henry to fintech founderThe hard truths about BaaS, compliance, and regulatory expectationsWhy āinfrastructureā is the real story behind successful embedded financeHow Ambassador partners with banks to modernize without losing their core identityWhatās coming next for community banks and fintech relationshipsWhy compliance must be embedded from Day Oneš¤ About Steve Bishop
Steve is the founder and CEO of Ambassador, a financial technology platform purpose-built to help banks offer embedded financial services the right way. Prior to founding Ambassador, he was Chief Digital Officer at OMB Bank, where he led a full tech stack modernization and built their embedded finance division from the ground up. Heās a seasoned operator, programmer, and respected strategist in the rapidly evolving BaaS landscape.
Connect with Steve on LinkedIn.
š Special Thanks
This episode features an ad from Mavin Communications, a woman-owned public relations firm led by Angela Nibbs. Mavin helps companiesāfrom startups to industry giantsāelevate their message and own their story. Learn more at maven-pr.com.
š Resources Mentioned
Ambassador ā Banking-as-a-Service InfrastructureMavin Communications ā PR with Impactš§ Listen + Subscribe
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In this special Financial Forward rebroadcast, weāre sharing an essential panel discussion originally produced by The Bates Group, examining how the return of the Trump administration may reshape consumer financial protection, fintech regulation, and compliance strategies across the industry.
Recorded live, this expert panel dives into the shifting regulatory landscape and what financial institutions, money services businesses, fintech firms, and crypto players should expect in the months ahead.
š£ļø Featured Panelists:
Eric Goldberg, Partner, Akerman LLPKathryn Tomasofsky, Executive Director, MSBABrandi Reynolds, CAMS-Audit, CCAS, Senior Managing Director, The Bates Group (Moderator)Jim McCarthy, Founder & Chair, McCarthy Hatchš Key Topics:
The future of the Consumer Financial Protection Bureau (CFPB) under new political leadershipLikely regulatory rollbacks, changes to enforcement posture, and funding implicationsCompliance challenges for money transmitters, MSBs, and fintech platformsThe evolving framework for cryptocurrency and stablecoin oversightBest practices to remain compliant amid uncertaintyš§ Sponsored by:
This episode is brought to you by The Blue Eyed Bakery, a woman-owned small business crafting handmade baked goods with heart. Support women-owned businesses.
š” About Financial Forward:
Financial Forward is the podcast where consumer finance meets the marketplace, hosted by Jim McCarthy, Founder and Chair of McCarthy Hatch and a former founding member of the CFPB. Each episode features leading voices, real-time insights, and a shared commitment to fairness, transparency, and innovation in financial services.
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In This Episode:
In a departure from our usual finance and regulation discussions, this special episode of Financial Forward focuses on the emotional, financial, and personal challenges of caregiving. Whether you're a parent of a child with special needs, caring for an aging family member, or supporting a loved one through difficult times, todayās conversation is about giving yourself grace and understanding the importance of self-care.Our Guests:
Mario ā A devoted father and advocate who found his voice through social media while navigating the healthcare system for his son with special needs. His journey has inspired thousands to rethink the role of caregivers and fight for financial and medical transparency.Linda Straub Jones ā A financial compliance expert who understands both the professional and personal sides of caregiving. Linda brings insights into how financial planning, risk management, and emotional well-being intersect for caregivers.Key Topics:
ā The mental, emotional, and financial impact of being a caregiver
ā Learning to advocate for your loved onesāand yourself
ā Why self-care isnāt selfish: burnout, balance, and boundaries
ā Financial strategies for navigating healthcare costs and support systems
ā How financial institutions can better support caregivers and those facing medical or personal hardshipA Special Shoutout:
Todayās free ad for a woman-owned business features BoulevardCoffee.co. Because sometimes, the best way to take care of yourself is to take a break, sip a great cup of coffee, and recharge.Where to Listen:
š Spotify | Apple Podcasts | Google Podcasts | All Major PlatformsJoin the Conversation:
If this episode spoke to you, please subscribe, share, and leave a review. And if you have a story to tell, weād love to hear from youāreach out to continue the discussion.ā”ļø Letās remember: caregiving starts with caring for ourselves, too.
#CaregiverConversations
#FamilyCaregivers
#AutismAwareness
#TouretteSyndrome
#BrainTumorSupport
#CaregiverSupport
#MentalHealthMatters
#CaringForCaregivers
#ResilientFamilies
#EmpowerCaregivers
#NavigatingDisabilities
#LivingWithAutism
#TouretteTalk
#BrainTumorWarriors
#SupportForCaregivers
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Finding Financial Success in the New Regulatory-Mandated Open Banking
Episode Description:
In this special episode, we rebroadcast a panel discussion from Bank Automation Summit 2025, where industry leaders explore the evolution of embedded finance, how financial institutions can ensure modern, compliant, and seamless payment processing, and the current state of open banking compliance.This episode is brought to you in collaboration with Bank Automation News, the go-to publication for financial institutions and executives looking to stay ahead in the evolving world of banking technology.
Panelists:
Steve Bishop, EVP & Chief Innovation Officer, Old Missouri BankWebsite: OMB BankAnaLiza Grandner, Chief Payments Officer, First Bank of the LakeWebsite: First Bank of the LakeJim McCarthy, Founder & Chairman, McCarthy HatchWebsite: McCarthy HatchEthan Geiling, Strategic Financial Institution Partnerships Lead, PlaidWebsite: PlaidModerator:
Phil Goldfeder, Chief Executive Officer, American Fintech Council Website: American Fintech CouncilTopics Covered:
The evolution of embedded financeHow financial institutions can provide modern, compliant, and seamless payment processingThe current state of open banking complianceAdditional Resources:
Bank Automation Summit 2025 ā Learn more about the event: Bank Automation NewsBank Automation News ā Stay up to date with the latest in banking technology and automation: Bank Automation NewsSponsor Message:
Financial Forward and McCarthy Hatch are offering free one-minute advertising slots to women-owned and disadvantaged-owned small businesses. If youāre interested, reach out to us at [contact information].
Subscribe & Stay Connected:
Website: Financial Forward PodcastApple PodcastsSpotifyGoogle PodcastsThank you for tuning in to Financial Forward. Stay ahead, stay informed, and weāll see you next time!
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At McCarthy Hatch, we believe in lifting up voices that deserve to be heard. Thatās why weāre offering free ad space on our Financial Forward podcast for women-owned and disadvantaged businessesābecause supporting diverse entrepreneurs isnāt just the right thing to do; itās the smart thing to do. This month, weāre thrilled to spotlight Boulevard Coffee, a woman-owned small business with a rich history and a passion for artisan-roasted, specialty-grade coffee. Founded by sisters Carie and Julie, Boulevard Coffee serves up smooth, clean-tasting coffee using the original Sivetz fluid bed air roaster, delivering fresh beans nationwide. Weāre proud to share their storyāand if youāre a woman-owned or disadvantaged business, reach out to us to share yours too!
š Host: Jim McCarthy
š Guest: George Cook, Co-Founder & CEO of Honeycomb CreditEpisode Overview
In this episode of Financial Forward, we sit down with George Cook, co-founder and CEO of Honeycomb Credit, a groundbreaking crowdfunding platform that enables small businesses to access capital directly from their communities. Honeycomb Credit is redefining the way small businesses raise funds by leveraging community-sourced financing, allowing everyday people to invest in local businesses they believe in.
George shares his journey in launching Honeycomb Credit, the inspiration behind this community-driven lending model, and how it bridges the financing gap for small businesses. We discuss transparency, fairness, and the regulatory landscape of crowdfunding, as well as success stories of businesses that have thrived using the platform.
Key Topics Discussed
ā What inspired the creation of Honeycomb Credit
ā How Honeycomb Credit differs from traditional lending and other crowdfunding platforms
ā The role of transparency and fairness in crowdfunding
ā How small businesses can leverage Honeycomb for growth
ā Challenges and regulatory hurdles in the crowdfunding industry
ā Success stories of businesses that found funding through the platform
ā The future of crowdfunding and community-based lendingWhy This Episode Matters
For Small Business Owners: If you're struggling to secure funding through traditional banks, Honeycomb Credit offers a new pathway to raise capital while strengthening your community ties.For Investors & Supporters: Learn how you can directly invest in local businesses and help them thrive while earning a return.For Financial Professionals & Regulators: Gain insights into how crowdfunding is shaping the financial landscape, including challenges and regulatory considerations.Resources & Links
š Learn more about Honeycomb Credit
š Connect with George Cook on https://www.linkedin.com/in/george-cook-honeycomb/
š Follow Financial Forward for more insights on consumer finance, innovation, and regulationListen & Subscribe
š Available on Apple Podcasts, Spotify, and all major podcast platforms!
š¢ Enjoyed the episode? Don't forget to rate & review Financial Forward to help others discover the show!
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Episode Summary:
The Trump Administration wants to shut down the Consumer Financial Protection Bureau (CFPB)āa move that has divided the financial industry. Is it a necessary rollback of overreach or a dangerous erosion of consumer protections? To unpack this, Jim McCarthy sits down with Ron Shevlin, a nationally recognized expert on banking and credit unions, and Chief Research Officer at Cornerstone Advisors. Ron has spent years analyzing financial services trends, regulatory impacts, and the evolution of consumer finance. While he supports efforts to dismantle the CFPB, Jim does notāand yet, they found themselves in agreement on some surprising points.This is not your typical debate. Itās a thought-provoking conversation about how financial regulation should evolve, the role of banks and credit unions, and what this means for the future of consumer finance.
What Youāll Learn:
āļø Why the Trump Administration wants to shut down the CFPB
āļø The biggest criticisms and defenses of the CFPBās role
āļø Ron Shevlinās expert take on how regulation impacts banks and credit unions
āļø Why Jim and Ronādespite differing viewsāagreed on key issues
āļø What this means for the future of financial regulationAbout Our Guest:
š¹ Ron Shevlin is a nationally recognized expert in banking and credit unions, the Chief Research Officer at Cornerstone Advisors, and a frequent contributor to Forbes, where he covers the intersection of financial services, technology, and consumer behavior. Follow him on LinkedIn and Twitter (@rshevlin).Resources & Mentions:
š¹ The CFPBās enforcement history
š¹ Recent regulatory challenges in banking and credit unions
š¹ Ron Shevlinās latest insights from ForbesStay Connected:
š¬ Follow Jim McCarthy on LinkedIn
šļø Subscribe to Financial Forward on Apple Podcasts, Spotify, and more
š© Want to be featured? Contact us for free ad space for small, women-owned, and protected businessesMore from Jim:
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š¹ Host: Jim McCarthy
š¹ Guest:Angela Nibbs
CEO
Maven PR
https://www.maven-pr.com/
https://www.linkedin.com/in/angelanibbs/
JP Snow
Founder/Principal
Customer Catalytics
https://customercatalytics.com/
https://www.linkedin.com/in/jpsnow/
Linda Straub Jones
https://www.linkedin.com/in/linda-straub-jones/
Asaf Buchner
https://www.linkedin.com/in/asafbuchner/
Episode Summary:
In this episode of Financial Forward, Jim McCarthy discusses the rapidly evolving landscape of consumer finance regulation and how financial institutions can proactively manage compliance risks. He breaks down the CFPBās latest regulatory actions, explores how AI-driven insights like McCarthy Hatchās FSAi can help banks stay ahead of enforcement trends, and provides a forward-looking perspective on how institutions can build consumer trust while maintaining profitability.
Topics Discussed:
ā The biggest regulatory risks facing banks today
ā How AI and data analytics are transforming compliance management
ā The role of consumer sentiment in identifying financial risks
ā What financial institutions should expect from the CFPB in 2025Key Takeaways:
š” Regulatory scrutiny is increasingābanks must be proactive, not reactive
š” AI-driven risk monitoring like FSAi helps institutions identify and address compliance issues in real-time
š” Consumer complaints matterāregulators are using sentiment data to shape enforcement actionsConnect With Us:
š Website: McCarthy-Hatch.com
š© Email: [email protected]
š Follow us on LinkedIn: McCarthy Hatch LinkedInš§ Subscribe to Financial Forward on Apple Podcasts, Spotify, or wherever you listen to podcasts!
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Episode Title: The Speed of Risk: Bridging the Gap Between Compliance Models
Podcast: Financial Forward ā A McCarthy Hatch Podcast
Duration: 43:33Episode Summary:
In this episode of Financial Forward, host Jim McCarthy explores the evolving dynamics of risk management in the financial sector. Drawing on his expertise as a former founding member of the CFPB, Jim compares the traditional compliance methods of prudential regulators with the CFPBās modern, data-driven approach. He highlights the challenges banks face in adapting to real-time risk identification and the urgent need for a mindset shift to align with 21st-century regulatory expectations.What Youāll Learn:
The limitations of legacy compliance models built for prudential regulators.How the CFPB uses consumer sentiment data to uncover harm in real time.Why time is no longer a luxury in managing regulatory risks.Strategies for modernizing compliance systems to meet todayās demands.Practical insights on how banks can proactively identify and mitigate risks.Key Takeaways:
Risk identification has dramatically accelerated with the CFPBās innovative methods.Legacy compliance systems often delay actionable insights, increasing vulnerability.Embracing real-time analysis and modern compliance tools is essential for staying competitive.Resources Mentioned:
CFPB Consumer Complaint Database (consumerfinance.gov)McCarthy Hatch Insights on Compliance and Risk (McCarthyHatch.com)Connect With Us:
Website: McCarthy HatchLinkedIn: McCarthy Hatch on LinkedInEmail: [email protected]More from Jim:
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Episode Summary:
In this episode of Financial Forward, host Jim McCarthy, chairman of McCarthy Hatch, joins forces with Brandi Reynolds, Chief Growth Officer at Bates Group, to break down Section 1034(c) of the Dodd-Frank Act. This pivotal regulation emphasizes transparency and responsiveness in consumer complaint management, a cornerstone of consumer protection.Together, Jim and Brandi discuss the Consumer Financial Protection Bureauās (CFPB) approach to collecting and analyzing consumer complaint data and the compliance challenges facing financial institutions. Brandi shares her expertise on aligning institutional practices with regulatory expectations, particularly in fintech and banking sectors.
Key Takeaways:
The role of Dodd-Frank Section 1034(c) in driving consumer complaint accountability.How the CFPBās data collection influences compliance strategies.Tips for financial institutions to respond effectively to consumer complaints.Insights from Brandi Reynolds on compliance challenges in fintech and banking.About the Hosts:
Jim McCarthy is the chairman of McCarthy Hatch and host of Financial Forward, leveraging his extensive experience in consumer finance and regulatory compliance.Brandi Reynolds is the Chief Growth Officer at Bates Group, with over 19 years of expertise in anti-money laundering and consumer protection compliance, particularly in fintech and cryptocurrency sectors.
About Bates Group:
Bates Group offers compliance, regulatory, and litigation consulting for financial services firms. Their expert team helps organizations navigate complex regulations and achieve sustainable compliance.Resources Mentioned:
Learn more about Dodd-Frank Section 1034(c) here.Discover Bates Group: Bates Group.Connect With Us:
Subscribe to Financial Forward for more discussions on consumer finance and compliance. Share your thoughts on social media and stay informed about the latest trends.Disclaimer:
This episode is for informational purposes only and does not constitute legal advice. Consult your legal counsel for specific guidance.More from Jim:
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Show Notes: Financial Forward ā Rebroadcast of Behind the Vault
Episode Title:
The Future of Banking: Listening to Customers, Leveraging Data, and Ensuring StabilityEpisode Description:
How large banks have lost their ability to truly listen to customers.The critical role real-time data plays in understanding and responding to customer needs.Why the stability and strength of traditional banking will become even more important as the fintech industry evolves.
In this special rebroadcast of Behind the Vault, Jim McCarthy dives into a powerful conversation about the state of the financial industry and where itās headed. The discussion explores:Packed with insights for anyone curious about the intersection of technology, customer experience, and banking stability, this episode is a must-listen for industry professionals, banking leaders, and consumers alike.
Key Takeaways:
Real-time customer data is essential for staying responsive and relevant in the financial industry.Large banks must re-establish their focus on listening to their customers to regain trust.As fintech continues to grow, traditional bankingās stability will remain a reliable foundation for customers seeking security.Resources Mentioned:
Behind the Vault Podcast ā Explore more episodes highlighting the voices of community banking leaders.Subscribe and Connect:
Donāt forget to subscribe to Financial Forward for more episodes exploring the latest trends in consumer finance. Follow us on LinkedIn or visit our website at FinancialForwardPodcast.com to stay updated.Join the Conversation:
Weād love to hear your thoughts on this episode! Share your feedback or connect with us on social media to keep the discussion going.Thank you for listening, and letās keep moving financial forward!
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In this episode of Financial Forward, host Jim McCarthy talks with Keshava Dasarathy, Founder of Finvizia, about the consumer journey in financial services and how firms can go beyond providing products to fostering financial health. Keshava shares his extensive experience in leadership roles at Fannie Mae, Capital One, and Boston Consulting Group to offer actionable insights into customer success, digital transformation, and strategy.
Together, they discuss how organizations can build trust, drive customer engagement, and transform the way financial products and services are delivered, creating lasting value for consumers.
Key Topics Covered:
The challenges consumers face in achieving financial health.Strategies financial firms can adopt to enhance customer success.Innovations in digital transformation and customer engagement.The importance of addressing consumers' broader financial needs.Real-world examples of consumer-centric financial solutions.Guest:
Keshava Dasarathy
Founder of Finvizia, Adjunct Professor at NYU Stern School of Business, and former leader at Fannie Mae and Capital One.More from Jim:
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In Part 2 of this special series, Jim McCarthy, Asaf Buchner, and JP continue the conversation on the transformative power of real-time data in financial regulation. They discuss how the regulatory landscape is shifting, and what this means for banks looking to stay compliant while managing risk effectively. This episode goes deeper into the strategies financial institutions can use to navigate the evolving landscape with confidence.
Episode Highlights:
- [00:00 - 02:00] Recap and Introduction
Jim provides a brief recap of Episode 1 and sets the stage for a more in-depth discussion in Part 2.
- [02:01 - 10:00] Real-Time Signals from the CFPB
Asaf and JP dive into how the CFPB's use of real-time data is changing the dynamics of regulatory oversight, and what this means for banks.
- [10:01 - 18:00] How FSAi Helps Banks Stay Ahead
The team discusses specific case studies and examples of how the FSAi model has predicted regulatory risks before they became enforcement issues.
- [18:01 - 21:00] The Role of Transparency in Risk Management
JP highlights the importance of transparency and how tools like FSAi support clearer communication between banks and regulators.
- [21:01 - 23:00] Final Takeaways and Next Steps
Jim wraps up the series with a summary of key points and encourages listeners to implement real-time compliance strategies.
Thank you for joining us on this journey through the future of financial risk management. If you enjoyed this series, please leave us a review and share it with your network. Subscribe on Apple, Spotify, and all major platforms for more episodes exploring the cutting edge of financial services.
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In this episode of Financial Forward, Jim McCarthy sits down with Asaf Buchner, CEO of McCarthy Hatch, and JP, lead strategist, to explore how financial institutions are embracing 21st-century regulatory technology. They dive into the groundbreaking FSAi model and how real-time data analysis is helping banks stay ahead of regulatory risks. If you want to know how the game is changing in compliance, this episode is a must-listen!
Episode Highlights:
- [00:00 - 04:00] Welcome to Financial Forward
Jim introduces the podcast and sets the stage for a deep dive into real-time risk management with the FSAi model.
- [04:01 - 07:30] The Shift to Real-Time Data
Discussion on how regulatory agencies like the CFPB are evolving, using real-time data instead of relying on outdated historical information.
- [07:31 - 15:00] Introducing FSAi: A New Approach to Compliance
Asaf Buchner shares how the FSAi model provides proactive insights, predicting regulatory risks before they escalate.
- [15:01 - 20:00] Bridging the Gap Between Regulators and Financial Institutions
JP explains how McCarthy Hatch is helping banks adapt to the new expectations of a 21st-century regulator.
- [20:01 - 23:00] Closing Thoughts & Teaser for Episode 2
Jim wraps up the episode and teases the deeper dive into regulatory strategies in Part 2.
Subscribe to Financial Forward on Apple, Spotify, or your favorite podcast platform to catch Episode 2, where we continue the conversation with even more insights!
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In this episode of Financial Forward, host Jim McCarthy is joined by Abbas Kazerounian Esquire, a leading attorney in consumer protection and co-founder of Kazerouni Law Group.
They discuss the challenges, stories, and recent developments in consumer finance, focusing on the impact of the Consumer Financial Protection Bureau (CFPB) on the debt collection industry. Abbas shares his insights on the CFPB's role in cleaning up bad practices, the importance of data in consumer protection litigation, and ongoing issues in consumer finance such as identity theft and peer-to-peer payment fraud.
The conversation provides a comprehensive look at the intersection of regulation, legal practice, and consumer advocacy.
00:00 Introduction to Financial Forward
01:02 Meet Abbas Kazerounian: Consumer Protection Attorney
02:35 The Role of Data in Consumer Protection
04:13 Impact of CFPB on Debt Collection
08:43 Regulation F and Enforcement Timelines
12:36 The Future of Debt Collection
16:56 Subprime Credit Cards: A Deep Dive
20:37 Credit Lawsuits in California
21:01 Default Judgments and Debt Collection
21:47 Consumer Finance Focus Areas
23:14 Credit Reporting and Identity Theft
23:48 Data Breaches and Identity Theft Epidemic
25:02 Legal Actions and Consumer Rights
27:52 Peer-to-Peer Payments and Regulation
32:23 Advice for Identity Theft Victims
33:56 Conclusion and Contact InformationMore from Jim:
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In this episode of Financial Forward, host Jim welcomes Mira Marshall, a distinguished attorney and founding member of the Consumer Financial Protection Bureau (CFPB). Mira shares her journey from her formative years to her significant role in establishing the CFPB's Supervision Division.
The discussion touches on her achievements in consumer financial protection, the challenges she faced, and the vital role of supervision and examination in ensuring consumer fairness. They also delve into the importance of consumer complaints in shaping regulatory actions and the evolution of financial protections in today's marketplace.
00:00 Introduction to Financial Forward
01:21 Mira Marshall's Formative Years
02:06 Early Career and Education
04:00 Joining the Consumer Financial Protection Bureau
05:47 Challenges and Achievements at the CFPB
09:11 Supervision and Examination Insights
27:01 The Importance of Consumer Complaints
30:37 Advice for First-Time Examinees
39:18 Conclusion and Final ThoughtsMore from Jim:
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In this episode of Financial Forward, we explore the transformative efforts of Wole Coaxum, founder of Mobility Capital Finance (MOCAFI), in tackling financial exclusion among underbanked and unbanked Americans. Motivated by events like Ferguson, Missouri, Coaxum embarked on a mission to create a digital banking platform that champions economic equity and fights racial wealth disparity.
We discuss innovative solutions like municipal ID cards, the evolving role of technology in banking, and the support provided to asylum seekers in New York. The episode covers partnerships with values-driven banks, overcoming regulatory challenges, and promoting community education and small business support. With insights into fintech-bank collaborations and ethical business practices, this conversation underscores the push towards a more inclusive and equitable financial system.
00:00 Introduction to Wole Coaxum and MOCAFI
01:59 Wole Coaxum's Early Career and Motivation
07:20 The Birth of MOCAFI and Its Mission
11:41 Challenges and Innovations in Serving the Underbanked
21:21 MOCAFI's Strategic Partnerships and Community Impact
26:31 Future Plans and Expansion Strategies
30:33 Addressing Fraud and Disputes in Financial Services
33:57 The Role of Sunrise Bank in Our Operations
36:46 Challenges and Opportunities in Small Business Lending
38:56 Scaling and Expanding Our Services
41:54 The Importance of Compliance and Consumer Protection
48:17 Reflections on Leaving JPMorgan Chase
50:43 Envisioning Ethical Financial Services
52:55 Closing Remarks and Future OutlookMore from Jim:
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In this episode of Financial Forward, hosts Camie Keilen and Jim delve into the evolution and impact of the Consumer Financial Protection Bureau's (CFPB) data-driven complaints enterprise.
They discuss the transformation of regulatory practices through complaint data, the role of evolving taxonomies, and the proactive use of data to tackle regulatory challenges. The episode also covers the differences in enforcement approaches, highlighting how AI and technologies aid in real-time complaint analysis, and the importance of timely, independent data analysis for banks.
Reflecting on the early days of the CFPB, the hosts share insights on the serious approach towards complaint investigations and the integration of customer complaints into compliance programs, emphasizing strategies for regulatory compliance and customer satisfaction.
00:00 Introduction to CFPB's Complaints Enterprise
01:05 The Role of Data in Financial Complaints
04:20 CFPB's Impact on Financial Institutions
06:45 Regulatory Change Management Insights
11:39 Challenges in Complaint Response
17:47 The Value of Real-Time Data Analysis
18:16 AI in Financial Institutions: Opportunities and Challenges
19:54 Outsourcing Data Analysis: A Strategic Move
21:33 The Lag in Complaint Analysis
24:45 The Role of Customer Inquiries
26:16 Special Handling Channels and Crossover Rates
27:32 The CFPB's Investigation Process
33:26 Reflections and Takeaways
34:30 Conclusion and Final ThoughtsMore from Jim:
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In this comprehensive episode of Financial Forward, host Jim is joined by Camie Keilen, a senior executive with extensive compliance risk management experience, to explore the Consumer Financial Protection Bureau's (CFPB) Complaints Enterprise.
The discussion traces the program's origins following the 2008 mortgage crisis, addresses the evolution of consumer complaint handling, and examines the practical challenges faced by financial institutions in meeting strict CFPB regulations. Key topics include the introduction of a public complaints portal, response and tracking expectations, and policy changes that foster better consumer complaint management.
The episode provides listeners with a deep dive into the cultural shifts and collaborations essential for navigating the complexities of the CFPB's complaint process.00:00 Introduction and Special Guest Announcement
02:17 Cammie Kylan's Background and Experience
04:13 The Importance of Consumer Complaints
05:58 The Birth of the CFPB Complaint System
07:49 Challenges and Reactions from Financial Institutions
10:21 Implementing Effective Complaint Management
11:16 Defining Complaints: A Cultural Shift
13:21 CFPB's Impact on Complaint Handling
15:36 The 15-Day Response Challenge
16:52 Interim Responses: A Necessary Compromise
20:33 Publicizing Complaint Data
22:10 Evolving Relief Categories
24:26 Conclusion and Teaser for Part 2
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In this special episode of Financial Forward, Jim McCarthy is joined by family-friend Jacob to discuss their individual experiences navigating employment and the workplace with as someone with Autism.
Jim reflects on his own experiences trying to fit into a corporate world as someone with autism, and Jacob shares stories of employment challenges he's faced. Jim highlights the importance of creating work environments that are optimal for neurodivergent individuals.
Key Topics Discussed:
00:00 Introduction to Autism in the Workplace
01:26 Meet Jacob: A Personal Journey
04:46 Early Life and School Experiences
12:55 Navigating the Workplace
25:11 Pursuing a Passion for Acting
29:51 Final Thoughts and Encouragement
More from Jim:
LinkedIn: https://www.linkedin.com/in/mccarthyhatch/
https://www.mccarthy-hatch.com/ - Laat meer zien
