Afleveringen
-
Andrew Wright, with a career spanning over 25 years in the automotive industry, is the dynamic force behind Vinart Dealerships' growth and innovation. As a second-generation dealer, Wright has expanded his influence beyond the dealership floor to significant roles such as the Chairman of the Hyundai Dealer Council. His visionary leadership is marked by a commitment to excellence and a keen insight into the future of automotive retail.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
In our conversation, Andy shares his personal journey from the ground up in the automotive worldâstarting from washing cars to leading a major dealership group and influencing national dealership policy. Itâs a classic tale of growth, learning, and passion for the industry that I know youâll find as captivating as I did.
We also tackle some of the hottest topics in automotive retail today. Andy discusses the significant role of traditional franchise dealership models in today's rapidly evolving market and defends them against the rising tide of disruptors. Plus, he gives us an insider's look at the groundbreaking collaboration between Hyundai and Amazonâclarifying misconceptions and outlining what it really means for the future of car buying.
We delve into the challenges of vehicle affordability and how Vinart Dealerships are adapting to meet changing consumer needs, especially in the post-COVID market dynamics. Andyâs insights on leasing as a strategic response to these challenges are particularly enlightening.
Looking ahead, Andy shares his expectations for the industry as we approach 2025, touching on critical areas like cybersecurity, the shift towards hybrid and electric vehicles, and the need for a balanced approach to new technologies.
Listen to the episode featuring Andrew Wright for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Andrew Wright
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
Don Andres is the President of Auto SCT Consulting and Training and the author of Why Service Departments Fail to Grow. With decades of experience in fixed operations, Don has worked with countless dealerships across the country to refine their service departments, improve performance, and increase profitability. His passion for leadership training and customer engagement shines through in both his book and his work. Donâs practical strategies help service departments succeed in an increasingly competitive market.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
Weâre diving deep into the heart of service department challenges, and trust me, this is an episode thatâs going to hit home for a lot of you. Donâs got decades of experience working with retailers, and he shares exactly what your team needs to consistently get those all-important yeses to additional services. Itâs more than just making a saleâitâs about building trust, keeping technicians engaged, and, ultimately, creating a service department that thrives.
Donâs got some killer insights on how leadershipâor the lack of itâcan make or break a service operation. Weâre talking about the gap between promoting from within and actually training those leaders. Plus, we dig into whatâs stopping your advisors from truly connecting with customers and why that trust-building moment during the write-up is so crucial. If youâve ever felt like your team is just getting by and not closing deals like they should, Donâs got the solutions.
Whether youâve been in the game for years or are just getting started, Donâs book and this conversation will give you the strategies you need to transform your department from good to great. Youâll learn how to turn a chaotic service lane into a well-oiled machine and why preparation and customer engagement are everything.
Listen to the episode featuring Don Andres for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Don Andres
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
Zijn er afleveringen die ontbreken?
-
In this episode, Iâm thrilled to sit down with Andy Baldassarre, the Director of Marketing and Training at BG Products, Inc. Known for their industry dominance and relentless pursuit of excellence, BG Products continues to set the bar high. If youâre in the automotive industry or manage a dealership, youâll want to hear what Andy has to say about the latest innovations and strategies that are reshaping the market.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
As the Director of Marketing and Training at BG Products, Inc., Andy Baldassarre has been instrumental in driving the companyâs success. BG Products is a leader in automotive maintenance solutions, renowned for its comprehensive approach to dealer support and product excellence. With over 50 years in the industry, BG has built a reputation for exceptional products and unparalleled dealer partnerships.
In this episode Andy shares exciting updates from BG Products, including their impressive market share and the recent addition of the Sean Butler Best Practice Award. We dive into how BG continues to innovate and support dealers with cutting-edge products and a robust network of distributors.
Andy reveals the secrets behind their innovative solutions and why they are trusted by industry professionals. From cutting-edge technology to exceptional support, we dive deep into the features that make BG Products a game-changer.
What Youâll Learn:
The core benefits of using BG Products for automotive maintenanceReal-world success stories from dealers whoâve seen remarkable resultsHow BG Products maintains its edge in a competitive marketInsider tips on maximizing the value of their products for your dealershipListen to the episode featuring Andy Baldassarre for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Andy Baldassarre
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
In this episode, I had the pleasure of sitting down with Maureen Martin, Vice President of Strategic Alliances, and Trevor Shannon, Product Manager at Dynatron Software, to discuss the pressing challenges and lucrative opportunities within fixed operations. Dynatron, a name synonymous with driving dealership profitability, has been instrumental in helping dealers maximize their service departmentâs potential.
Maureen, with her 38 years of experience, brings a wealth of knowledge on everything from technician recruitment to dealership culture. Trevor, on the other hand, shares his journey from the retail side to becoming a key player at Dynatron, focusing on data-driven solutions that align general managers with their service teams.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
Are your fixed operations truly optimized, or are you leaving money on the table? How can you bridge the gap between sales and service to unlock hidden profit potential in your dealership?
These are the burning questions we dive into with industry experts Maureen Martin and Trevor Shannon from Dynatron Software in this episode.
Key Takeaways:
The Challenge of Technician Recruitment: Maureen sheds light on one of the biggest hurdles in the automotive industryâfinding and retaining skilled technicians. She reflects on her journey from launching Fordâs first technician program to her current role, emphasizing the critical need for effective recruitment strategies.Optimizing Dealership Profitability: Discover how Dynatronâs approach to price optimization can significantly enhance dealership revenue. Maureen explains the concept of hitting the âsweet spotâ in pricing, ensuring that dealerships arenât leaving money on the table while still providing top-notch customer service.The Disconnect Between Sales and Service: Trevor shares his experiences from the retail side, highlighting the common disconnect between general managers and service departments. He discusses how Dynatron bridges this gap through data-driven solutions that help GMs make informed decisions, fostering better collaboration within the dealership.Listen to the episode featuring Maureen Martin & Trevor Shannon for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Maureen Martin & Trevor Shannon
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
In this episode, Iâm joined by two industry heavyweights, Dennis McGinn, Founder of Rapid Recon, and Josh DeYoung of Velocity Automotive - Driven by Vehlo. Together, we dive deep into one of the most pressing challenges facing dealerships today: margin compression.
As dealerships across the country grapple with shrinking margins, this conversation couldn't be more timely. Dennis and Josh bring their wealth of experience to the table, offering practical solutions and innovative tools that can help dealerships not only survive but thrive in this tough environment.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
The automotive industry is facing unprecedented challenges, with margin compression leading the charge. But this isnât just a time for survivalâit's a time for innovation and adaptation. As Dennis McGinn aptly puts it, "We've made a lot of progress with our metrics and our measure and manage part on time to line and average days recon." If your dealership isnât already leveraging these tools, you're leaving money on the table.
But hereâs the thing: every challenge brings with it a silver lining. And Dennis and Josh? Theyâre here to help us find it. Weâre diving deep into the tools, strategies, and processes that can not only help us survive but thrive in this tightening market.
Key Takeaways:
Understanding Margin Compression: Discover why margin compression is re-emerging as a critical issue and how itâs impacting dealership profitability.The Power of Transparency: Learn how enhancing transparency in both the online and in-showroom experiences can help dealerships build trust and maintain gross margins.Essential Tools for Dealers: Get insights into the latest tools and processes from Rapid Recon and Velocity Automotive that can streamline operations and protect against profit erosion.Listen to the episode featuring Dennis McGinn and Josh DeYoung for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Dennis McGinn and Josh DeYoung
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
What if the key to maximizing your dealershipâs profitability was hidden in your warranty claims process?
In this episode we have the pleasure of speaking with David Reinicke, the President of Automotive Warranty Network (AWN). AWN has been a cornerstone in the automotive industry, providing top-notch warranty claims management services to dealerships across the nation. With over 320 highly qualified professionals and decades of experience, AWN processes more than $100 million in warranty claims per month. Today, we explore how AWN maintains such a stellar track record and what your dealership can learn from their approach.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
David shares insider strategies that have made AWN a trusted partner for dealerships across the country. He also shares AWNâs secret sauce for maintaining flawless communication, ensuring accountability, and staying ahead of OEM policy changesâall while building trust with dealerships nationwide.
But thatâs not all. We dive deep into the critical importance of keeping your warranty schedules clean and compliant, a practice that could save your dealership from the dreaded word: audit. David also uncovers how AWN helps dealerships navigate risky procedures and why their approach leads to industry-leading results in manufacturer audits.
How effective communication can make or break your warranty process.The hidden risks in warranty claims that could cost your dealership millions.Proven techniques to keep your dealership audit-proof and compliant.Why your dealershipâs warranty schedule is the lifeblood of your operationsâand how to keep it healthy.Tailored solutions for multi-franchise dealers looking to streamline operations.
Key Takeaways:Listen to the episode featuring David Reinicke for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, David Reinicke
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
What if the secret to success in Fixed Ops wasnât just in the latest technology, but in the way we connect and communicate with our customers? How does turning the camera aroundâliterallyâtransform the way we do business? As the automotive industry continues to evolve, so must our approach to customer service and employee engagement. This episode dives into the powerful changes happening in Fixed Ops, led by industry innovator Tully Williams.
With years of experience under his belt, Tully Williams is a visionary in the Fixed Ops sector. As the Fixed Ops Director at The Niello Company, Tully has been at the forefront of implementing innovative practices that enhance both customer and employee experiences. His approach emphasizes transparency, communication, and a deep understanding of the value of human connections in the automotive service industry.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
In this episode Sarah Vantine sits down with Tully Williams to explore the game-changing strategies that are transforming Fixed Operations today. Discover how The Niello Company is leading the way by integrating video into their service processes, creating unprecedented transparency and trust with customers. Tully shares insider tips on how paying for excellence can elevate technician performance and drive service recommendation sales. Plus, learn about the rapid success of their new Business Development Center (BDC) and its impact on customer engagement.
Key Takeaways:
How technician-led videos are transforming customer trust and service sales.The benefits of compensating technicians for quality inspections and videos.The rapid success of The Niello Companyâs new BDC and its impact on customer experience.Why continuous improvement and measuring success are essential in Fixed Ops.Listen to the episode featuring Tully Williams for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Tully Williams
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
Dale Smith is a seasoned Training Program Manager and BG University Instructor at BG Products, Inc. With extensive experience in automotive service training, Dale has played a vital role in advancing the standards of customer service and operational efficiency across the industry. His work at BG University focuses on equipping service professionals with the knowledge and skills needed to excel in fixed operations. BG Products, Inc. is renowned for its innovation and leadership in automotive maintenance solutions, and Dale is a key figure in promoting the importance of Multi-Point Inspections.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
The Critical Role of Multi-Point Inspections: Discover why MPIs are essential tools for improving communication between technicians and customers, enhancing service efficiency, and boosting customer satisfaction.The Stoplight Method Explained: Learn about the universal stoplight method used in MPIs, which categorizes issues as green, yellow, or red, providing clear and actionable information for vehicle owners.Achieving Efficiency with Quarter Time: Understand the concept of Quarter Time and how service teams can exceed customer expectations by delivering results faster than anticipated.The Importance of Descriptive Language: Dale discusses the power of using precise language to paint a clear picture for customers, ensuring they understand the need for recommended repairs.Embracing Technology in Service Operations: Explore the latest electronic tools and video technology innovations from BG Products that enhance MPI communication and customer engagement.Dale emphasizes the importance of MPIs as communication tools. He explains how MPIs provide a structured way for technicians to relay essential information to customers. By using the stoplight method, service teams can efficiently communicate the condition of a vehicle, ensuring customers are informed and empowered to make decisions.
"The MPI is a tool that allows us to speak directly to the guests and position ourselves exactly as we want." - Dale Smith
Listen to the episode featuring Dale Smith for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Dale Smith
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
Allie Peters is a dynamic leader in the automotive industry, currently serving as the Vice President of Service Operations for Cavender Auto Group. With over 13 years of experience, Allie has a unique path that started with a degree in communication and psychology and led her to become one of the most respected figures in her field. Recognized as one of Automotive News' 40 Under 40, Allie's journey is an inspiring testament to hard work and dedication
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
A significant portion of our discussion centered around the people-centric approach that Allie has championed at Cavender Auto Group. She shared the initiatives her team has implemented to create a positive and inclusive work environment, such as competitive pay plans, work-life balance strategies, and team-building events. Allie believes that fostering a supportive and motivating workplace is key to attracting and retaining top talent. Her insights into building and maintaining a strong team culture are particularly relevant for leaders looking to enhance their organizational dynamics.
As we explore Allie's tenure as VP and her ambitious goals for the future, you can feel the excitement and passion in her voice. She talks about her relentless drive to break new records and the innovative plans she has in store. Her vision for the future is nothing short of inspiring. But what exactly are these bold aspirations, and how does she plan to achieve them?
Listen to the episode featuring Allie Peters for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Allie Peters
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
How can accurate appraisals transform your dealershipâs profitability? Are you leveraging fixed ops to maximize your margins? In this episode we dive deep into these critical questions with Micah Tindor, Senior Director of Strategic Planning at Cox Automotive, Kelley Blue Book Instant Cash Offer.
Micah Tindor is a seasoned expert in strategic planning at Cox Automotive, overseeing Kelley Blue Bookâs Instant Cash Offer program. With years of experience in the automotive industry, Micah brings invaluable insights into how dealerships can optimize their appraisal processes and integrate fixed operations for maximum profitability.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
In this insightful episode, Micah Tindor shares how dealerships can unlock hidden revenue by optimizing their appraisal processes and leveraging the fixed ops department. By embracing technological advancements and fostering better coordination between fixed and variable ops, dealerships can significantly enhance their profitability and customer satisfaction.
We also talk about
The importance of the appraisal process in dealership profitabilityStrategies to protect margin through accurate reconditioning appraisalsHow fixed operations can proactively support the variable ops departmentThe role of technology in modernizing the appraisal processBest practices for integrating fixed and variable ops for seamless operationsListen to the episode featuring Micah Tindor for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Micah Tindor
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
Tiffany Peeler is the Vice President of Sales and Operations at Brooke.ai. With a deep understanding of the automotive industry, Tiffany leads the charge in integrating advanced digital voice assistant technology into service scheduling. Her insights and experience have been instrumental in developing Brooke.AI 2.0, a tool that promises to enhance both customer and employee experiences.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
Tiffany elaborates on how Brooke.ai is revolutionizing service scheduling with its latest version, Brooke 2.0. She explains the new features that have been introduced, such as greeting customers by name and selecting the correct vehicle record using advanced logic. These enhancements not only improve the efficiency of service scheduling but also significantly enhance the customer experience by reducing call times and ensuring accurate bookings.
Another key discussion point is the impact of Brooke.ai on operational efficiency. Tiffany highlights how the new features, such as the whisper functionality and the ability to transfer calls based on service options, empower dealership employees. This empowerment allows staff to handle more complex tasks while Brooke.ai manages routine service calls. Additionally, Tiffany discusses the upsell functionality that helps dealerships increase service volumes by identifying and suggesting necessary maintenance based on the customer's vehicle data.
For those interested in exploring how Brooke.ai can transform your dealership's service scheduling, visit Brooke.ai or Proactive Dealer Solutions.Listen to the episode featuring Tiffany Peeler for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Tiffany Peeler
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
Aaron Watters is the visionary President of OEM Interactive, a purpose-driven fixed ops digital marketing agency. With a career spanning decades, Aaron has dedicated himself to creating environments where both employees and partners thrive. His latest venture, FixedOpsJobs.com, is a testament to his commitment to solving industry challenges and fostering growth through innovative solutions.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
In this episode, Aaron Watters elaborates on the core philosophy of OEM Interactive: "Our people, our partners, is our purpose." He explains how this guiding principle influences every aspect of their work, from internal culture to client relationships. Aaron shares insights into how a purpose-driven approach leads to extraordinary results, fostering genuine connections and long-lasting partnerships. By prioritizing the well-being and growth of both employees and partners, OEM Interactive has cultivated a thriving and collaborative environment.
Aaron also emphasizes the importance of fostering a supportive and collaborative work environment. He believes in the principle of rising by lifting others, which has been instrumental in shaping the success of OEM Interactive. Aaron shares his thoughts on creating a workplace where every team member feels valued and empowered. This inclusive culture not only enhances employee satisfaction but also leads to better service for partners and clients. Aaron's leadership approach highlights the significance of mutual support and continuous improvement.
Listen to the episode featuring Aaron Watters for even more insights!Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Aaron Watters
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
What makes a successful automotive service department? How do industry leaders stay ahead of the curve in a rapidly evolving market? Join me, Ted Ings, as I dive deep into these questions and more with two remarkable guests Ed Roberts who is the Chief Operating Officer at Bozard Ford Lincoln, and Damon Egan Serving as the Service Manager at Sherwood Ford in Sherwood Park, Alberta.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
In this episode we delve into the philosophies and strategies that drive the success of two prominent leaders in the automotive service industry, Ed Roberts and Damon Egan.
We begin with Ed Roberts, who shares the foundational principles behind Bozard Ford Lincoln's acclaimed service department. Ed elaborates on their acronym, BEST (Building Excellence through Superior Training), which encapsulates their commitment to fostering a culture of excellence. He explains how their strategic partnerships with trade schools and the establishment of Bozard University have created a robust pipeline for developing skilled technicians, salespeople, and service advisors. This innovative approach not only enhances team competency but also fortifies their brand's reputation for quality service.Damon Egan, brings a complementary perspective, emphasizing the critical importance of hiring for heart and integrity over mere technical aptitude. Damon discusses how Sherwood Ford's high retention rates are a testament to their supportive and growth-oriented work environment. He underscores the significance of drive and desire in new hires, noting that while technical skills can be taught, a strong work ethic and genuine commitment are irreplaceable.
A key theme in our discussion is the evolving role of mobile service in the automotive industry. Both Ed and Damon emphasize the importance of meeting customers where they are, reducing friction in service delivery, and valuing customers' time.
Listen to the episode featuring Ed Roberts and Damon Egan for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Ed Roberts and Damon Egan
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
David OâBrien is a visionary in the automotive service industry, with a rich history of innovation and leadership. As the Co-Founder and Board Chairman of Quantum5, he has been instrumental in reshaping how dealerships approach service operations, customer retention, and team collaboration. His experience spans from being part of the legendary Pat Ryan organization to leading Quantum5âs groundbreaking initiatives.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
David OâBrien brings a fresh perspective to the concept of morning meetings. These arenât just your typical "save a deal" gatherings; theyâre strategic sessions designed to plan for success. OâBrien emphasizes the importance of proactive planning over reactive problem-solving. He shares, "In fixed operations, itâs about creating a plan that includes thinking of what could go wrong and being ready for success."
Drawing from his personal experiences, OâBrien discusses the critical role of customer retention. He shares his own frustrations as a customer and how dealerships can avoid making customers feel like "civilians" in their own service experience. "I just donât want to feel like a civilian," he says, highlighting the need for personalized, attentive service.
David OâBrienâs insights are a game-changer for any dealership looking to enhance their service operations. His emphasis on proactive planning, effective communication, and continuous improvement provides a roadmap for success. Tune in to this episode to discover how you can transform your morning meetings and elevate your service department to new heights.
Listen to the episode featuring David O'Brien for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, David O'Brien
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
Anne Lister is a seasoned Service Manager at Williams Auto Group with over 12 years of experience in the automotive industry. Before joining Williams Auto Group, Anne spent 15 years in personal lines insurance. Her journey into the automotive sector was unexpected, but she quickly found her passion for fixed operations. Anne is known for her dedication to building strong relationships with her team and customers, fostering a culture of transparency, and implementing innovative solutions to enhance service delivery.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
As a female leader in a male-dominated industry, Anne faces unique challenges. She candidly discussed the hurdles she encounters, such as dealing with preconceived notions about her expertise and managing a team predominantly composed of men. Anne shared strategies she uses to assert her knowledge and gain respect, including allowing customers to voice their opinions before guiding them with her own expert insights. Her experiences underscore the importance of empathy, patience, and resilience.
We also explored the innovative practices Anne has implemented at Williams Auto Group, particularly the adoption of digital multipoint inspections (MPIs). She explained how these digital tools enhance transparency and trust with customers by providing detailed visual reports of their vehiclesâ conditions. This approach not only improves customer satisfaction but also sets Williams Auto Group apart from its competitors. Anne highlighted the positive feedback from customers, especially women, who appreciate the clarity and control these digital inspections offer.
Listen to the episode featuring Anne Lister for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Anne Lister
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
Rob Leary is the Director of Sales at BG Products, Inc., where he oversees a robust network of over 800 representatives across North America. With extensive experience in the automotive industry, Rob brings invaluable insights into maximizing dealership profits through innovative warranty analysis solutions.
Today, we delve into an essential yet often overlooked aspect of dealership operationsâwarranty analysis. Rob and his team are revolutionizing how dealerships approach warranty labor and parts markup, helping them unlock significant financial gains.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
Rob Leary and I discuss the intricacies of warranty analysis, a field where BG Products excels. One striking revelation is the substantial profit dealerships miss out on due to incomplete or incorrect warranty submissions. Rob shares that nearly 20% of dealerships have never filed for an increase, and 70% of those who do, fail to maximize their lift. The numbers are staggering: an average increase of 26.41% in parts markup and 24.85% per hour in labor lift, translating to over $282,000 in annualized net profit for the average dealership.
Rob also introduces BG Products' dual approach to warranty analysis: a comprehensive "Do It For Me" service and a flexible "Do It Yourself" software solution. Both options are designed to simplify the process, minimize dealership workload, and maximize financial returns.
Listen to the episode featuring Rob Leary for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Rob Leary
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
How can technology bridge the trust gap between dealerships and customers? What role does flexibility in digital retailing play in modern automotive sales? Can technology truly revolutionize the fixed ops experience?
In today's episode, we sit down with Kerri Wise Chief Marketing Officer at AutoFi and President of Women of Color Automotive Network (WOCAN).
What We Discuss in This Episode
Kerri emphasizes the crucial role technology plays in bridging the trust gap between dealerships and customers. She discusses how displaying information on screens and offering choices can significantly enhance customer trust and satisfaction. By leveraging technology, dealerships can create a more transparent and seamless experience for customers, whether they are purchasing a vehicle or seeking service.The Promise and Reality of Digital Retailing
While digital retailing promised to simplify the car buying process, Kerri highlights that the industry has not yet fully realized this potential. She explains that the success of digital retailing hinges on aligning technology with robust processes and comprehensive training. Kerri argues that simply implementing technology is not enough; it must be supported by well-defined processes and skilled personnel to truly enhance the customer experience.
Listen to the episode featuring Kerri Wise for even more insights!Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Kerri Wise
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
How do you transform service advisors into confident, customer-centric professionals? What can a simple walk-around reveal that might save lives?
In this special episode, I, Ted Ings, have the pleasure of hosting Mike "Mikey B" Bauer, Corporate Trainer at BG Products, Inc. Mikey B brings a wealth of knowledge and experience, transforming the landscape of fixed operations through innovative training methods and tools. From the importance of the service walk-around to the impact of proper training, this episode is packed with insights that can revolutionize your service department.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
In this episode of the Fixed Ops Roundtable, I sit down with Mike "Mikey B" Bauer, a Corporate Trainer at BG Products, Inc., to delve into the critical aspects of service training and customer engagement in the automotive industry. We begin our conversation by exploring the profound responsibility service advisors have in changing people's lives through their work. Mikey B emphasizes that service training is not just about teaching technical skills but about transforming attitudes and building confidence. He shares his journey and the challenges he faced in getting the industry to recognize the importance of training service advisors, who often interact with more customers than any other dealership employees.
We also delve into the tools and processes that can elevate a service department's performance. Mikey B introduces Smart VMA, a tool from BG Products that personalizes maintenance schedules based on vehicle-specific information, making it easier for advisors to provide accurate and tailored recommendations. We discuss the importance of having a consistent process for presenting services and prices to customers, and how tools like menus can help standardize this process across the board, ensuring that every advisor provides the same high level of service.
Listen to the episode featuring Mikey B for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Mikey B
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
Dawn Newsome is a seasoned automotive professional with nearly two decades of experience at Vaden Automotive Group. Based in Savannah, Georgia, she has climbed the ranks to become the Vice President of Fixed Operations. Dawn's journey is marked by her dedication to her career, her role as a mother, and her passion for mentoring the next generation in the automotive industry.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
Have you ever wondered what it takes to thrive in the automotive industry, especially as a woman in a predominantly male field? How do you balance personal life with a demanding career and still rise to the top? In this episode we dive deep into the inspiring journey of Dawn Newsome, Vice President of Fixed Operations at Vaden Automotive Group, and uncover the secrets to her remarkable success.Sarah Vantine, interviews Dawn Newsome on how she transitioned from answering phones at a Chrysler dealership to leading fixed operations at one of the most respected automotive groups in Savannah, Georgia.
Dawn shares her inspiring journey, the challenges of balancing a demanding career with motherhood, and the pivotal moments that propelled her to success. Learn about the opportunities for women in automotive and get a glimpse into the exciting future of Vaden Automotive Group.
Listen to the episode featuring Dawn Newsome for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Dawn Newsome
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement -
Randall (Randy) Koch is the VP of Partner Development at OEM Interactive, an industry leading marketing company. Randy brings a wealth of Automotive and e-commerce experience and expertise that is passionate about driving growth and building strong relationships within the industry.
đ Register for the upcoming Fixed Ops Roundtable Event
What we discuss in this episode:
Randy opens up about the fundamental importance of parts in dealership success, drawing from his upbringing in a family deeply rooted in the automotive world. He shares poignant anecdotes from his childhood, highlighting the pivotal role of meticulous inventory management and control.
At OEM Interactive, Randy leads the charge in partner development, forging meaningful relationships that transcend traditional vendor-client dynamics. He shares insights into the company's holistic approach to dealership growth, emphasizing the importance of collaboration and mutual understanding. Through innovative marketing strategies and personalized solutions, OEM Interactive empowers dealerships to thrive in an increasingly competitive market.
We also talk about the e-commerce revolution and its profound impact on dealership operations. Randy offers practical advice on leveraging online platforms to drive sales, streamline inventory management, and enhance customer communication. From shipping solutions to communication tools like Parts Messenger Pro, Randy unveils the secrets behind maximizing efficiency and productivity in dealership operations.
Listen to the episode featuring Randy Koch for even more insights!
Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review đ
Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237
Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY
Thanks, Randy Koch
Connect with Ted Ings and the Fixed Ops Roundtable:
Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement - Laat meer zien
