Afleveringen
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In this episode of Gartner ThinkCast, we explore what customer experience looks like in 2025 â a world where your most valuable customers might not even be human. Gartner Distinguished VP Analyst Don Scheibenreif joins host Alexis Wierenga to unpack how CEO perceptions, AI agents and machine customers are reshaping CX strategy.
Drawing from Gartnerâs latest CEO research, Don shares critical insights on the shift in customer expectations, the rapid emergence of autonomous buyers and the emotional impact of AI adoption. Whether youâre designing for humans, machines or both, this episode offers a roadmap for getting customer experience right in an AI-first future.
Tune in to discover:
⢠Why CEOs may not know their customers as well as they think
⢠What machine customers are and why they matter now
⢠The key blind spots in AI-driven CX strategies
⢠How to balance automation and humanity to create trust
Dig Deeper
Attend the Conference: Gartner IT Symposium/Xpoâ˘
https://gtnr.it/3UpD6Ei
Register for the Webinar: Explore the Impact of AI on Customer Experience in Your Organization
https://gtnr.it/4myNki0
Watch for More Insights: When Machines Become Customers
https://gtnr.it/4mwGCsL
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In this episode of Gartner ThinkCast, we dive into what strong leadership really looks like when the path ahead is unclear. From economic disruption to AI-fueled transformation, uncertainty is becoming a defining feature of the business landscape.
Gartner expert Mary Mesaglio returns with quick insights from her Top of Mind series to offer a timely playbook. Drawing from conversations with CEOs, CIOs and senior leadership around the globe, Mary shares three practical strategies for leading through volatility, ambiguity and change. Learn why clear communication, hyper-focused priorities and transparent guiding principles are the essential tools every executive and new leader needs today.
Tune in to discover:
⢠Why corporate-speak fails in times of change and what to say instead
⢠The 10x10x10 rule for reinforcing priorities with your team
⢠How guiding principles offer stability and direction
Dig Deeper
Read and Download Now: Disruptive Technologies Youâre Probably Unprepared For
Register to Attend: CIO Conferences and Events 2025
Watch More: Gartner Top of Mind
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In this episode of Gartner ThinkCast, we dive into the transformative impact of technology disruptors set to reshape business landscapes in 2025 and beyond.
Straight from his recent webinar on the â12 Emerging Technologies That Will Redefine the Future of Business,â Gartner Distinguished VP Analyst Bill Ray explores a few of the most important of these disruptive technologies, and how leaders should begin to respond to both mitigate risk and roadmap for competitive advantage.
Tune in to understand:
⢠The shift towards specialized language models
⢠The integration of generative AI in enterprise interactions
⢠The evolution of cybersecurity strategies
⢠Why polyfunctional robots are outpacing humanoid designs
⢠The growing threat of disinformation and its implications for InfoSec strategies
⢠How energy constraints might affect data center expansions
Dig Deeper
Watch the Full Webinar Now: 12 Emerging Technologies That Will Redefine the Future of Business
Register and Attend: CIO Conferences and Events 2025
Watch Full Video Episodes: Gartner ThinkCast on YouTube
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In this episode of Gartner ThinkCast, we check in on one of the most unique and personal pieces of Gartner research: the annual CIO resolutions. Nearly midway through the year, are tech leaders still aligned with the ambitions they set in January?
In a quick sampling pulled from our Top of Mind video insights, Gartner Distinguished VP Analyst Mary Mesaglio provides a timely update on how CIOs can stay grounded amid the whirlwind of 2025 priorities. From turning regret into growth and negotiating AI-infused vendor contracts, to defining personal AI ethics and staying close to emerging technologies, this episode is a powerful reminder of what good looks like â for your people, your business and yourself.
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Read and Download Now: Resolutions for CIOs: What Good Looks Like in 2025
https://gtnr.it/4iLxIEL
Register and Attend: CIO Conferences and Events 2025
https://gtnr.it/3UpD6Ei
Be AI-Ready: What IT Leaders Need to Know and Do
https://gtnr.it/4k2GLlE
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In this episode of Gartner ThinkCast, we tackle one of the most pressing questions facing executive leaders today: How should organizations approach AI deployment?
Gartner Distinguished VP Analyst Whit Andrews joins host Karen Stokes Lockhart to help answer whether leaders should build, buy or blend when approaching their AI integration, while further exploring Gartnerâs âAI technology sandwichâ framework.
Tune in to hear Whit and Karen discuss the multiple layers of enterprise AI, including embedded AI, bring-your-own AI and the critical governance decisions that support a responsible, scalable foundation for IT and tech leaders navigating a complex AI landscape.
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Read and Download Now: Build, Buy or Blend? Deploying AI in Your Organization
https://gtnr.it/4lS07M4
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In this episode of Gartner ThinkCast, we dive into the concept of counterfeit reality, where AI-generated content blurs the line between whatâs real and what isnât.
Gartner Distinguished VP Analyst Daryl Plummer, who is not only an expert in the field but also coined the term âcounterfeit reality,â explores the risks and opportunities that deepfakes, synthetic data and AI avatars will present in the coming years. From the potential for increased creativity and innovation to the pitfalls of reduced confidence in brand integrity, Daryl offers practical insights for executive leaders to navigate this quickly evolving landscape.
This episode originally aired October 2024
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Read Now: Protect Your Organization From Disinformation Campaigns
https://gtnr.it/3UcowA7
Watch Now: 7 Disruptions Through 2029 You Might Not See Coming
https://gtnr.it/44yD9U2
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In this episode of Gartner ThinkCast, we dive into what it means for organizations as machine tools become our teammates.
As the final part of our three-part Top of Mind series on the AI outcomes that matter, Distinguished VP Analyst Mary Mesaglio explores the evolving human-machine relationship, and why behavioral outcomes should be treated with the same attention and rigor as both business and technology outcomes.
Tune in to learn how leaders and organizations can navigate the complexities of AI outcomes to succeed over the following year and beyond
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Learn More: How AI Will Impact Your Workforce
https://gtnr.it/4jsVTIN
Watch Now: Gartner Top of Mind
https://gtnr.it/4iCiAKT
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In this episode of Gartner ThinkCast, we explore the transformative AI technology outcomes that every executive leader needs to know for 2025.
Tune in to hear Distinguished VP Analyst Mary Mesaglio break down what organizations need to understand to navigate a world of AI excess: from AI and data coming from everywhere to a new type of tech stack, the tech sandwich.
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Learn more: 3 Ways CIOs Can Achieve Strong AI Outcomes
https://gtnr.it/42cVJzP
Watch now: Gartner Top of Mind
https://gtnr.it/4iCiAKT
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In this episode of ThinkCast, we explore how CIOs and tech leaders can navigate evolving U.S. policy changes, economic volatility and AI-driven transformation.
Pulled from a recent Gartner webinar on the shifting U.S. policy landscape, this quick discussion features insights from Gartner Experts Milind Govekar, Kristin Root and Michael Harmelink. They delve into strategies for scenario planning, AI investment prioritization, cost optimization and cybersecurity risk management.
Discover how to anticipate change rather than just react to it â and how technology leaders can drive business value amid uncertainty.
Dig Deeper
Watch the Webinar: Business Implications of U.S. Federal Policy Changes
https://gtnr.it/43zkya1
Discover: The Guide to Building an AI Roadmap That Drives Value
https://gtnr.it/3XHvtuF
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In this episode of Gartner ThinkCast, we tackle the AI business outcomes that matter most for 2025.
As part of our Top of Mind video series, Distinguished VP Analyst Mary Mesaglio unpacks the three key dimensions of AI value â Return on Employee (ROE), Return on Investment (ROI) and Return on the Future (ROF) â and explains how leaders should balance them as a portfolio.
Tune in to learn how all three will impact decision making, talent retention and strategic investments for organizations in todayâs AI landscape.
Dig Deeper
Explore more: Map Your AI Use Cases
https://gtnr.it/4gpTg8E
Watch now: Gartner Top of Mind
https://gtnr.it/4iCiAKT
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In this episode of ThinkCast, we dive into the disruptions that you might not see coming between now and 2029.
Each year, Gartner Distinguished VP Analyst Daryl Plummer unveils his list of disruptions to watch out for at Gartner IT Symposium/Xpoâ˘. Heâs with us today to walk through all seven disruptions, including AI avatars, water scarcity, personalized cinema experiences and the rise of guardian agents.
Discover how these changes will impact technology, business strategies and even the way we live â and learn what leaders need to do to stay ahead of the curve.
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Watch Webinar: 7 Disruptions You Might Not See Coming
https://gtnr.it/4hcnM6w
Discover: Gartner Top 10 Strategic Technology Trends for 2025
https://gtnr.it/3Ag0Y6q
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In this episode of Gartner ThinkCast, we dive into the next evolution of AI agents â guardian agents.
As part of our Top of Mind video series, Distinguished VP Analyst Daryl Plummer joins to lead us through how guardian agents are emerging as a critical tool for organizations deploying AI agents. As AI agents become more common, guardian agents will monitor, oversee and even protect against rogue AI behavior to ensure quality and security.
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Explore more: Capitalize on the AI Agent Opportunity
https://gtnr.it/41TJHLc
Gartner clients, learn to enable the delivery and ensure robustness of these new capabilities: Emerging Patterns for Building LLM-Based AI Agents
https://gtnr.it/3F9LiUj
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In this episode of ThinkCast, weâre exploring Gartnerâs 2025 CIO Agenda. Gartner Distinguished VP Analyst Jaime Capella shares key insights from the largest global study of CIOs, revealing how IT leaders can navigate shifting executive expectations and overcome the âcurse of random successâ in digital initiatives.
First delivered at Gartner IT Symposium/Xpo, Jaime outlines the essential steps CIOs must take to empower business technologies, strengthen cross-functional collaboration and ensure digital initiatives achieve their intended business outcomes.
Dig Deeper
Download: 2025 CIO Agenda
https://gtnr.it/41r4d4E
Watch More: IT Sym Full Session â CIO Agenda for 2025
https://gtnr.it/4i1kZOH
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In this episode of Gartner ThinkCast, weâre giving you a quick breakdown of agentic AI â one of our Top Strategic Technology Trends for 2025 â and the rapidly evolving world of AI agents.
As part of our Top of Mind video series, Gartner Global Chief of Research Chris Howard explains what truly defines AI agents, how they can operate autonomously in both digital and physical environments, and why multiagent systems will shape the future of business.
Dig Deeper
Learn More: Intelligent Agents in AI Really Can Work Alone. Hereâs How.
https://gtnr.it/4g04QHY
Download Now: Gartner Top 10 Strategic Technology Trends for 2025
https://gtnr.it/3CU3h0v
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In this episode of Gartner ThinkCast, we sit down with Mick Ebeling, founder and CEO of Not Impossible Labs, an award-winning tech incubator and content studio, to explore how technology, creativity and empathy can produce real-world change.
An upcoming speaker at the 2025 Gartner Data & Analytics Summit in Orlando, FL, Mick shares how his team tackles the worldâs âabsurditiesâ â problems that shouldnât exist but persist nonetheless. From developing groundbreaking assistive technology like the EyeWriter to creating 3D-printed prosthetics, hear how leaders can harness the Not Impossible Labs mindset of âhelp one, help manyâ to drive innovative impact.
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Join Us: Gartner Data & Analytics Summit
https://gtnr.it/3ZEbaPX
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In this episode of Gartner ThinkCast, we explore the challenges and opportunities around creating value with AI â especially as generative AI enters the Trough of Disillusionment.
As part of our Top of Mind video series, Gartner Global Chief of Research Chris Howard is joined by Distinguished VP Analyst Rita Sallam to discuss how leaders should align investments with business priorities, manage productivity and balance risk with ambition in todayâs AI environment.
Dig Deeper
Download: Map Your AI Use Cases
https://gtnr.it/4gpTg8E
Watch Now: Top of Mind Video Series
https://gtnr.it/4go2L8E
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In this episode of ThinkCast, weâre sharing the unique Gartner view on how CIOs and other IT executives can set their own pace in the AI innovation races â whether it's leading the charge, following trailblazing vendors or embracing the transformative influence on employees and society.
This recording, delivered by Distinguished VP Analysts Mary Mesaglio and Hung LeHong, is excerpted from the Gartner IT Symposium/Xpo 2024 Opening Keynote in Orlando, FL.
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Read More: Strategies for AI-Steady and AI-Accelerated Organizations
https://gtnr.it/3WnYGdl
Reserve Your Spot: The Premier Conferences for CIOs and IT Leaders
https://gtnr.it/3UpD6Ei
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With the start of a new year and leaders looking to turn their strategies into actions, weâre revisiting some timely advice for executive vision.
Whether youâre joining a new organization or are a veteran leading a company transformation, itâs critical for any executive leader to know how to build, craft and execute a change in direction.
In this episode, Distinguished VP Analyst Mary Mesaglio walks through the key tactics to craft a clear transformation message, followed by how to define your organizationâs values and identity â and put them into motion.
This episode originally aired in August 2024.
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Download Now: The Top Strategic Priorities for Your Executive Role
https://gtnr.it/4fx0toy
Watch Now: This Is Why Your Values Arenât Actions Yet
https://bit.ly/4d5bXxz
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As we continue to incorporate AI into our own work, itâs worth considering when GenAI is not appropriate â and in those situations, which, if any, other AI techniques are.
In this episode, Gartner Senior Director Analyst Leinar Ramos, whose work focuses on artificial intelligence, explains that generative AI is not the silver bullet itâs often made out to be. While indeed game-changing, GenAI is only one aspect of a much larger and more fruitful AI landscape.
This episode originally aired in June 2024.
Dig Deeper
Download Now: What Leaders Need to Know to Get AI Ready
https://gtnr.it/4aXufzd
Watch Now: Measure and Realize Value From AI Investments
https://gtnr.it/3Rh6Oty
Read More: When Not to Use Generative AI
https://gtnr.it/3RiPogd
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In this episode of ThinkCast, Gartner VP Analyst Gareth Herschel walks through the top five ways to scale AI initiatives using data and analytics.
In a preview of the 2025 Gartner Data & Analytics Summit, Gareth breaks down actionable strategies, like aligning AI tools with the right use cases, fostering good governance and making data AI-ready.
Dig Deeper
Learn More: Gartner Data & Analytics Summit 2025
https://gtnr.it/3ZEbaPX
Download: Guide to AI-Ready Data Essentials
https://gtnr.it/3B32v0g
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