Afleveringen
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James sat down with Andy Crook, long-time friend, owner of Atomic Success and founder of the Garage Owners Network, to discuss a nuanced topic in the industry.
Is a new garage management system the answer to the issues in your business or is it your own internal processes?
Garage management systems go hand in hand with internal processes, in order to make the most out of one you need the other.
James and Andy discuss common issues garages have with, the consequences these issues have and how to identify where the breakdown is so you can repair it.
They also share their secrets to awesome business management and how to build the business you've dreamed of.
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Get in touch with us: [email protected].uk
Connect:
Follow Andy on Facebook: https://www.facebook.com/taffycrook
Atomic Success
The Garage Owners Network
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:
Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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🎵It's the last pod episode of the year🎵 Hello everyone! We hope you're all well and getting ready to wind down for Christmas. For the last HMP episode of 2024, we're bringing you some more of our esteemed Master Technician Alumni. Michael, Mark, Josh, Mike and Dan completed their Master Tech programme with us in Jan 2023 and came back down for a visit to maintain their MT status. All still good friends, they chat with James about their careers after completing the programme, share disaster job stories and give advice they wish they heard when they first started in the industry, all those many moons ago. Merry Christmas to you all! Enjoy!
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Get in touch with us: [email protected].uk
Connect:
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:
Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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Zijn er afleveringen die ontbreken?
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Nigel Yardley, Steve Scott, Adam Nowak, Simon Carter and David Davies are esteemed members of the Tech Topics alumni. They completed the Master Technician programme in 2022 and were here in October to complete their reaccreditation assessments and maintain their status as Master Technician. James sat down with the guys to discuss their personal journeys to success, the impact developing critical thinking skills had on their careers and how they think the industry needs to change to keep up. Enjoy!
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Get in touch with us: [email protected].uk
Connect:
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:
Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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We welcomed another group of our Master Technicians into the TT podcast studio whilst they were here at Technical Topics for the Advanced Electronics course. James, Eugene, Steven, Callum, Malc and Frazer chewed the cud on specialising vs general repair, being clear in client communication and expectations and the integral role software has on modern vehicles. Enjoy!
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Get in touch with us: [email protected].uk
Connect:
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:
Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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James sat down with 3 of our current Diagnostic Technicians and some of the TT training team for another iteration of the Technical Synchromesh mini-series.
Michael, Wes and Dave have been working towards becoming Diagnostic Technicians since summer 2023 and are two modules away from the big final assessment.
The group discuss with Rob and James the rising cost of using and accessing dealer tools (in both time and money), the pros and cons of SERMI and how they're evolving to keep up with new technologies as an independent business and why this is so crucial.
Enjoy!
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Get in touch with us: [email protected].uk
Connect:
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:
Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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For this Technical Synchromesh Episode, we invited five members of one of our Master Technician groups to the podcast.
These guys are coming up to the end of their programme, with only two modules left before they reach their final assessment.
With a multitude of perspectives to share, our guests cover all sorts of topics like the impact of taking an apprentice on, perception of the industry and the level of technological understanding of the general public.Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Get in touch with us: [email protected].uk
Connect:
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:
Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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In a rare turn of events during the summer holidays, we managed to get the Technical Topics training team in one room to record a podcast episode.
The team behind the scenes:
Kev - 2021 Top Tech Winner, Kev is an awesome new addition to team TT who contributes as both a course leader and contributor to the super secret Diagnostic Assistance project
Jay - Front of House expert and German Vehicle specialist Jay is the newest addition to the team. Jay bought, ran and sold a successful garage business and now teaches others how to do the same.
Wilf - Ex-BMW and Peugeot dealer technician with 45 years in the industry, Wilf joined the team in 2020 and has since become our resident EV and ADAS expert, as well as working with Kev on the secret DA project.
Rob - Joined Team TT a few years ago, mainly supporting and training our Master Techs and Diag Techs. Rob started his career as a technical trainer with Bosch before setting up his own successful businesses and a garage of his own.
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Get in touch with us: [email protected].uk
Connect:
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:
Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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Jeff Taylor is the owner of Sydney Eco Tuning and co-founder of The Garage Network - a community in Australia that provides support, networking opportunities and a safe space for technicians.
Jeff made the move from Blackpool in 2017 with his wife to start a new life down under. He arrived knowing no-one, now he's fostered a nationwide community of like-minded people. James sat down with Jeff on the Harmonic Motion Podcast to hear all about his story and gain an insight into what Aussie life is like.Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Get in touch with us: [email protected].uk
Connect:
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:
Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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We'd like to introduce you to our new mini-series - Technical Synchromesh.
Technical Synchromesh is an opportunity for techs in the trade to chew through the issues that affect them on a daily basis.
From problem jobs and tricky customers to setting up on your own, this mini-series is a space to chat all things trade.
This time, John, Marc and Simon, three of our esteemed Master Technician graduates, sat down with James to share their journeys. All three are incredibly capabale and highly effective technicians who are independent garage owners.
They share their top tips for nailing the diagnostic process, changes they'd like to see in the industry and the necessity of ongoing training and developing your expertise.
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Get in touch with us: [email protected].uk
Connect:
Linked In: https://www.linkedin.com/in/tim-oldfields/
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:
Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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One year later…
Welcome to the special anniversary edition of the Harmonic Motion Podcast.
We’re delighted to share with you our first Podcast birthday and present to you a special anniversary episode; part one of two.
In this episode, we take a look back over the last 19 episodes at the fantastic array of guests and invaluable lessons that have been shared on this podcast. We’re also giving you some behind the scene extras of HMP and its production.
A sincere and heartfelt thank you for your continued support over the last year, we greatly appreciate it.
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Get in touch with us: [email protected].uk
Connect:
Linked In: https://www.linkedin.com/in/tim-oldfields/
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:
Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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Gareth Davies, Director of Euro Performance (independent German Vehicle specialist), and James Dillon chat about what it’s like to be an entrepreneur in the automotive industry.
They discuss how Gareth navigated upscaling the business from a side hustle in the family home garage to an award-winning, independent, German vehicle specialist.
The duo share their insight on the crucial effect planning and insight has on achieving your business goals, the impact making cosmetic changes to the customer facing side of the business can have on retention and the importance of collectively changing the industry perception to attract and retain a new, inspired talent.
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Connect:
Linked In: https://www.linkedin.com/in/tim-oldfields/
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:
Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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Hello and welcome back to the Harmonic Motion podcast.
We’re bringing you a fantastically insightful episode with the Managing Director of Oldfields Garage, Tim Benson.
Tim re-joined his mother and father’s independent garage in Hertfordshire in 2008 to look after the customer service & forecourt shop. He has since helped grow the business into the triumph it is today.
James and Tim talk about the journey of Oldfields Garage, once being a traditional garage selling fuel to its local customers to it now being a modern, highly effective and multi-award winning independent garage.
The pair have a wealth of insight to share about nurturing an existing customer base through business developments, the importance of engaging with the local community and how to achieve top-notch professionalism through rebranding.
To take a digital drive by at Oldfields
www.oldfieldsgarage.co.uk
Facebook: https://www.facebook.com/oldfieldsgarage
Linked In: https://www.linkedin.com/company/5667546/
For presenting or consulting enquiries contact
Tim Benson
Email: [email protected].uk
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Connect:
Linked In: https://www.linkedin.com/in/tim-oldfields/
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:
Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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Hello and welcome to the first Harmonic Motion Podcast episode of 2024!
We’re delighted to share this episode with you as we introduce to the podcast, Mr David Massey.
Dave, son of industry legends Frank and Gene Massey, is the director and boss of ADS Automotive, a trusted specialist VW and Audi garage based in Preston.
James and Dave discuss the challenges and triumphs of taking over a business, the difficult transition between technician and business owner and share advice for technicians going through this journey.
Running a successful business also comes with personal sacrifice. The pair chat about work life balance, nurturing your mental health and prioritising what's truly important in life.
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Connect:
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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Hello and welcome back to the Harmonic Motion podcast!
James is delighted to be joined by the awesome Darren Darling from DPF Doctor.
In this episode, you can find Darren sharing his journey in the motor trade, his early experiences as an apprentice and his transition into self-employment to create what we all know now as the DPF Doctor network.
James and Darren discuss all kinds of things to the importance of work culture on job productivity and satisfaction, managing customer relationships and the world of social media in the motor trade.
Darren also introduces his collaboration with DC Lubricants which is aimed at providing high-quality products for solving DPF and emission-related issues.
The DPF Doctor:www.the-dpf-doctor.com
DC Lubricants: www.dclubricants.uk
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Connect:
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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Welcome back to another episode of the Harmonic Motion podcast!
This time Tina Drayson, Operations Manager at CCM, joins James as they discuss all things garage business management.
CCM is an award-winning group of garages located in the South East of England. With her background in data statistics, Tina started at the company in accounting and bookkeeping. Her role at CCM expanded organically over the years until she reached the pinnacle – co-ownership. Now, Tina is the Operations Manager for all branches of the company.
James and Tina share invaluable tips about people management to navigating the financial landscape, they delve into decision-making dilemmas and the essence of effective leadership.
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Join the mailing list:
https://techtopics.co.uk/mailing-list/
Connect:
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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Welcome back to the Harmonic Motion podcast!
In this episode, we flipped the script. Your usual host James Dillon is taking his turn in the hot seat as he is interviewed by HR specialist, previous podcast guest and this episode’s host Jennifer Webb.
James delves into what he was like at school, uncovers the roots of his passion for mechanics and computers and explores how he was first introduced to the world of technical training and development.
Drawing from personal experiences, James shares insights into the crucial role of understanding how people learn in providing a positive and effective learning experience.
Running a business also comes with many challenges and not all of them remain in the workplace. Jennifer and James discuss rebuilding relationships outside of business, the importance of self-care in personal development and how you need to know your “why” to love what you do.
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Join the mailing list:
https://techtopics.co.uk/mailing-list/
Connect:
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
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Welcome back to the Harmonic Motion podcast! This week, James is joined by previous podcast guest, business coach and mentor, Jay Wheatley from Absolutely Automotive. This time the spotlight is on the pivotal role Service Advisors play in the automotive industry.
Jay has used his extensive experience of working in the industry and turning an established garage into a specialist garage, to support other garage owners in improving their businesses and achieving their goals.
James and Jay deep dive into hiring Service Advisors, ensuring they integrate into the team and deciphering the ideal attributes for success in this role.
Oftentimes you may find that a technician who is nearing retirement naturally transitions into the role of service advisor; but is this always the best move for the business? They discuss the optimal skills for the job, whether a technical or non-technical employee can deliver a better customer experience and the role empathy plays in customer service.
Additionally, the conversation delves into using empathy vs sympathy to make difficult decisions that results in both customer, business satisfaction and continued business profitability.
https://absolutelyautomotive.co.uk/
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
https://www.facebook.com/groups/549573740317836/
Join the mailing list:
https://techtopics.co.uk/mailing-list/
Connect:
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
YouTube: https://www.youtube.com/@theharmonicmotionpodcast
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
-
In this episode, highly successful Diagnostic Specialist Jason Bowden, from Bowden Auto Services in Torbay, joins host James Dillon to talk about the business end of automotive diagnostics.
Jason has developed his expert automotive diagnostic services business over many years, focusing on the niche. He has invested significantly in both training and tools and is the go-to guy in the wider Torbay area. He has a great reputation within the trade, and for very good reasons.
In the early years, Jason was coached and mentored by several excellent mechanics and technicians, who help him on his journey to becoming a diagnostic guru. His career has seen him working in independent and dealer garages as well as in motorcycle dealerships.
Like many successful garage owners, Jason put a huge amount of work and personal sacrifices into building his business. In the beginning, Jason was working full time at a garage, whilst working evenings and weekends laying a solid foundation in building his future business.
Running any business is not without its stresses and strains and Jason talks about the impact and how he manages not to take work home with him. Like many, the pandemic provided an ideal 'pause' for Jason to reflect and refocus on what really mattered to him and his family.
The conversation turns to garages doing what they do best, and where the limitation of their expertise in specialist subjects may lie. How should garages identify where they should refer the job, rather than go deep, past the point of their talent, tools and training? Jason talks about how his business work together with other garages to allows them to not get tied up in deep diagnostics, by offering a referral service. This enables his garage customers to continue to earn on service repair and maintenance, whilst they employ Jasons services to fix the nightmare jobs.
Check out Bowden Auto Services on Facebook for the excellent Case Studies that Jason produces. If you'd like to get a good idea of the day in the life of a diagnostic specialist, this page has just what you need.
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Listen:Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
YouTube: https://www.youtube.com/@theharmonicmotionpodcast
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
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Garage owners building a better automotive garage repair business.
https://www.facebook.com/groups/garageownersnetwork/events
This episode see's our host, James Dillon, chat with Andy Crook from the Garage Owners Network, about how garage owners can build a better business.
We talk about Andy's business improvement initiative which he has fostered through the garage owners network facebook groupThis group, which he set up post pandemic, has the goal and mission to help garage owners to build better businesses.
Andy hosts regular, free, internet webinar training sessions, via facebook live, which are further supported with printable notes and worksheets.
Picking on a brief subject matter area each Wednesday, Andy hopes to get garage owners thinking about their business, he then provides some printable resources to help them make a change, for the better.Andy takes us with him as he recalls his interesting journey, which encompasses a variety of roles, throughout his time in the automotive industry. From YTS to successful business owner, the army, race teams, HGV's, teaching at a college, his university studies and much more make up Andy's voyage so far.
Andy has a structured plan, which include what he terms the Five Pillars Of Success, more of which can be found at the atomic success website
www.atomicsuccess.co.ukGet involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
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Join the mailing list:
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Connect:
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
Twitter: https://twitter.com/techtopics
LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
Listen:Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
YouTube: https://www.youtube.com/@theharmonicmotionpodcast
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
-
In the latest episode of the Harmonic Motion podcast, James welcomes Jim Lang. Jim has been helping independent garages get online when he ventured into the automotive aftermarket web services business following a diverse career journey.
Jim's realisation of the importance of customer-centricity and mentorship led to a transformational shift in their business model. They focused on delivering profitable work for garage clients through tailored websites, attracting the right customers and repair opportunities.
Listen to discover the significance of constantly evolving websites, engaging social media, and the need for a strong online presence for independent garages in the digital age.
Check Him OutJim Lang is an online expert and MD of Garage Services Online, the aftermarket’s leading provider of websites for independent garages.
With more than 15 years’ experience in the sector, he helps his garage owners gain a greater share of the marketplace by creating top performing websites specifically for the garage services sector, each built to customers’ requirements.
He currently works with over 450 garages throughout the UK and is passionate about helping independent workshops compete online with main dealers and fast-fits.
He speaks regularly at industry events and is host of the YouTube series, Tea Break Talk, a series of 10-minute videos where industry experts discuss how garage owners can maximise their workshop’s efficiency, profitability, and long-term success.
Read about the work Jim and his team at Garage Services Online here.
Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:
https://www.youtube.com/@theharmonicmotionpodcast
Get involved in the podcast and be the first to know about new episodes by joining the Harmonic Motion podcast Facebook group:
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Join the mailing list:
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Watch:
Apple: https://podcasts.apple.com/gb/podcast/harmonic-motion/id1665148277
Spotify: https://open.spotify.com/show/3SzEMN08BU7wCSdB3xkXkH?si=e12f5c6f381f4681
Amazon: https://music.amazon.co.uk/podcasts/364bf8fa-82b5-43e5-b227-ad9eb99e8fd3/harmonic-motion
YouTube: https://www.youtube.com/@theharmonicmotionpodcast
Connect with us:
Website: https://techtopics.co.uk/
Facebook: https://www.facebook.com/technical.topics.training/
Instagram: https://www.instagram.com/tthq_techtopics/
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LinkedIn: https://www.linkedin.com/company/technical-topics-ltd
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