Afleveringen
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Today’s AI stands on the foundation that was built years before. In the latest episode in our greatest hits collection, we revisit our conversation with Orbita’s Nate Treloar from November 2021, where he shared some provocative thinking about conversational AI, including voice and chatbots, and the very latest on how these technologies are providing flexibility and convenience.
His thoughts about why we should be actively working to reduce friction are just as relevant today!
This show is produced by the Consumer-First Health Group, the community for consumer health leaders (#389)
See omnystudio.com/listener for privacy information.
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Snezana Mahon, Chief Operating Officer at Transcarent, sheds light on the company’s recently released consumer insights about the cancer experience, matching benefit structures to support those journeys, and where employers fit into the equation.
All that, plus the Flava of the Week about new research on aging in place from AARP and the Consumer Technology Association. How can adoption of age tech change when we design with older adults in mind, and how can we better educate ourselves about this product category?
This show is produced by the Consumer-First Health Group, the community for consumer-centered health leaders. (#388)
See omnystudio.com/listener for privacy information.
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Zijn er afleveringen die ontbreken?
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Before Amy Heymans became a regular in our Predictions Series, she joined us in November 2021 to share how design thinking catalyzes consumer-first healthcare. She discussed how to use design thinking principles to break down silos and bridge the gulf between designers and builders.
The industry still needs help to harness the rich value of co-creation and deep empathy to build the Healthcare of Tomorrow!
This show is produced by the Consumer-First Health Group, the community for consumer health leaders (#387)
See omnystudio.com/listener for privacy information.
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Web Sun, President and Co-Founder of Komodo Health, talks about outsourcing complexity, turning lagging indicators into leading indicators, and democratizing insights that help change the game for consumers.
All that, plus the Flava of the Week about the head of Function Health campaigning to integrate nutrition into medical school training. Can you imagine a future where your doctor prescribes nutrient-dense whole foods instead of another pill?
This show is produced by the Consumer-First Health Group, the community for consumer-centered health leaders. (#386)
See omnystudio.com/listener for privacy information.
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Ed Marx joined Jared in April 2021 to share how marketing and culture can either be catalysts for digital change or prevent progress from happening, and how healthcare martech stacks are often a glut of point solutions Frankensteined together. Ed is a luminary in the industry, and his remarks are just as relevant today.
This show is produced by the Consumer-First Health Group, the community for consumer health leaders (#385)
See omnystudio.com/listener for privacy information.
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Sarah Mastrorocco, General Manager of Instacart Health, discusses the past, present, and future of the popular service and how tech enablement platforms can ultimately improve people’s health.
All that, plus the Flava of the Week about ZocDoc’s What Patients Want report. How can we use this report to refine the direction of our consumer strategies in the coming year?
This show is produced by the Consumer-First Health Group, the community for consumer-centered health leaders. (#384)
See omnystudio.com/listener for privacy information.
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Replay Jared and Zain’s predictions from a year ago as they offered their takes on what could be coming next for consumer transformation from inside and outside traditional care providers.
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. Originally aired in December 2023 as episode #300.
This show is produced by the Consumer-First Health Group, the community for consumer health leaders. (#383)
See omnystudio.com/listener for privacy information.
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Jared begins 2025 with the State of the State in consumer-centered care. It’s a new year, but the mission remains the same: make significant progress making consumer-centered products and services.
All that, plus a special Flava of the Week featuring a list of industry voices that YOU compiled. Whom did you recommend that we follow, watch, read, and listen to, and why are we asking you to add YOUR voice to the list?
Journalists: Blake Madden, Christina Farr, Jane Sarasohn-Kahn, Jane Brubaker
Patient Experience Professionals: Adam Bunke, Jennifer Carron Passon, Rachel Biblow, Valerie Choniuk
Women digital health entrepreneurs: Lynn Doughane, Nanette Sene, Sarah Lambert, Yvonne Bombard
Provider leaders: Alan Shoebridge, Andrew Chang, Amanda Todorovich, Chris Pace, Christina Valls, Douwe Bergsma, Don Stanziano, Jay Gerhart
Healthcare marketing, IT, and consumer leaders: Ahava Leibtag, Ann Somers Hogg, Ben Cash, Callie Means, Dr. Casey Means, Chris Bevolo, Chris Boyer, Chris Hemphill, Gary Druckenmiller, Jamie Gier, Jhaymee Tynan, Judy Neiman, Martha van Berkel, Nick Glimsdahl, Steve Koch
Consultants: Carrie Liken, James Gardner, Kristy Dickinson, Laila Waggoner, Todd Dunn, Dr. Zeev Neuwirth
This show is produced by the Consumer-First Health Group, the community for consumer health leaders. (#382)
See omnystudio.com/listener for privacy information.
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Our 2025 Predictions Series wraps up as James Gardner joins Jared and Zain. What do we see happening with consumer-centered care?
(1) The rise of connected fitness,
(2) The hospital of the future,
(3) Health systems going from a green light to a yellow light,
(4) Public sentiment weakening in health systems,
(5) Strengthening the primary care backbone,
(6) Advanced workplace health programs
All that, plus the Flava of the Week about the Life-Centered Health Care Podcast, our next recommendation of industry leaders to follow, watch, read, and listen to on the topic of consumer-centered care.
This show is produced by the Consumer-First Health Group, the community for consumer health leaders. (#381)
See omnystudio.com/listener for privacy information.
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See how Jane Sarasohn-Kahn and Amy Heymans predicted that health systems, health plans, and new entrants would address the calls to become more consumer-centric in 2024.
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. Originally aired in December 2023 as episode #299.
This show is produced by Shift Forward Health, the consumer transformation advisory firm for healthcare. (#380)
See omnystudio.com/listener for privacy information.
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The 2025 Predictions Series rolls on by welcoming back Jane Sarasohn-Kahn and Amy Heymans to share their predictions and why they think the environment is ripe for change.
All that, plus the Flava of the Week about the next recommendation of industry leaders to follow, watch, read, and listen to on the topic of consumer-centered care. Who’s next on the list?
This show is produced by Shift Forward Health, the advisory firm helping healthcare organizations become more consumer-centered. (#379)
See omnystudio.com/listener for privacy information.
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(Originally aired in March 2022)
Paul Schrimpf, Jeff Gourdji, and Priya Aneja shared some provocative predictions about rising consumer and patient expectations, ever-advancing technology, and perennial pressure to reduce costs and increase access.
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. Originally episode #204.
This show is produced by Shift Forward Health, the consumer transformation advisory firm for healthcare. (#378)
See omnystudio.com/listener for privacy information.
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Our 2025 Predictions Series kicks off with Paul Schrimpf and Jeff Gourdji diving into what they expect (and hope) to see in 2025 from traditional providers, nontraditional entrants, and payers.
All that, plus the Flava of the Week about recommendations of industry leaders to follow, watch, read, and listen to on the topic of consumer-centered care. Why does the list start with the Microdosing podcast?
This show is produced by Shift Forward Health, the advisory firm helping healthcare organizations become more consumer-centered. (#377)
See omnystudio.com/listener for privacy information.
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This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #195 and originally aired in January 2022.
Zain and Jared offered advice to consumer brands that are trying to break into the healthcare industry. They shared what these brands have working in their favor, as well as the challenges that they would be facing in the near future. (Spoiler alert: it’s all about consumer relationships!)
This show is produced by Shift Forward Health, the advisory firm helping healthcare organizations become more consumer-centered. (#376)
See omnystudio.com/listener for privacy information.
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Dr. Gordon Chen returns to share the story behind his new venture ThriveWell, the five drivers of health and wellness, and dozens of insights for increasing longevity.
All that, plus the Flava of the Week about older Americans being unsatisfied with their care. What particular aspects of care do seniors want to be improved, and how do we use these insights while designing and executing senior-focused care?
This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#375)
Learn about ThriveWell: www.thrivewell.com
See omnystudio.com/listener for privacy information.
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Dr. Gordon Chen’s time at ChenMed informed his perspective on the state of value-based care, the changes that are needed to create more transformative care, and the benefits to society as we make progress along those lines.
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #292 and it originally aired in October 2023.
This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#374)
See omnystudio.com/listener for privacy information.
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Dr. Oliver Kharraz, CEO and Founder of Zocdoc, shares insight after insight on what actually drives healthcare behaviors and influences consumers’ choices.
All that, plus the Flava of the Week about Amazon launching a new service competitive to Hims and Hers. What is the consumer insight that this new service is based on, and how can we bypass the bias against retailers to more quickly design consumer-centered products and services?
This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#373)
See omnystudio.com/listener for privacy information.
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Christophe Jacquet shares some provocative thinking about how the health, wellness, and consumer sectors are increasingly overlapping, including a health design thinking framework that helps us understand why meeting a need isn’t enough to design products and service lines that are successful. We have to consider expectations and life aspirations as well.
This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #175 and it originally aired in August 2021.
This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#372)
See omnystudio.com/listener for privacy information.
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4 episodes in 1! Join our first-ever Health System Celebration Series as we recognize the accomplishments of 4 leaders in digital engagement and consumer experience – Northwestern’s Kali Arduine Ihde, URMC’s Michael Hasselberg, MultiCare’s Jeremy Harrison, and Ballad Health’s Taylor Hamilton.
All that, plus the Flava of the Week about Forward Health shutting down. What led to their sudden demise, and what can we learn about the appeal of tech-first, subscription-based health?
This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#371)
See omnystudio.com/listener for privacy information.
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This bonus episode is part of the Greatest Hits collection — episodes from the past 6 years that are just as relevant today. It was episode #160 and originally aired in May 2021.
On this one, Jill McCormick shared some provocative thinking about solving what she refers to as digital health’s “passionate problems.” When we use human-centered design and then tie that work to digital transformation, we start solving the problems that really need to be solved to move our businesses – and healthcare – forward.
This show is produced by Shift Forward Health, the consumer experience advisory firm for health systems. (#370)
See omnystudio.com/listener for privacy information.
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