Afleveringen
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In dieser Episode spreche ich mit Henrik Niedieck darüber, was es wirklich bedeutet, Prozesse rund um die Uhr zu leben – beruflich, privat und sogar im Urlaub. Wir erkunden, wie aus prozessorientiertem Denken eine Haltung wird, die nicht nur die Arbeit, sondern auch den Blick auf die Welt prägt – selbst vom Strandkorb aus.
Heute zu Gast:
Henrik Niedieck
Henrik ist Principal bei Lumics Consulting – einem Joint Venture von McKinsey & Company und Lufthansa Technik. Seit über zehn Jahren begleitet er Organisationen bei der Transformation ihrer Strukturen und Prozesse – mit Lean-Methoden und einem menschenzentrierten Ansatz.
Henriks Leidenschaft für Prozessverbesserung geht weit über seine Beratungsprojekte hinaus. Ob bei der Optimierung von Flugzeugwartung, dem Coaching von Führungsteams oder der Analyse von Gästeabläufen im Urlaubsresort – Henrik betrachtet die Welt immer durch die Prozess-Brille.
Außerdem ist er zertifizierter Triathlon-Coach und Ironman-Athlet – und bringt dieselbe Disziplin und den Gedanken der kontinuierlichen Verbesserung auch im Sport zum Einsatz.
Die Episode haben wir bei einem spontanen Urlaubstreffen am Fleesensee aufgenommen – auf Deutsch, per Video, direkt aus dem Strandkorb. Das Video findest du hier.
Du erfährst:
Warum prozessorientiertes Denken mehr als ein Job ist – nämlich eine HaltungWie Lean und klassisches BPM gemeinsam nachhaltige Wirkung entfaltenWas es braucht, um Veränderung in internationalen Organisationen voranzutreibenWarum Prozessmanagement und Ironman-Training mehr gemeinsam haben, als man denktUnd was passiert, wenn zwei Prozess-Nerds im Strandkorb über Struktur, Flow und Prozesslücken philosophieren – sogar im Urlaub
Ich hoffe, dir gefällt diese Episode des New Process Podcast und du bist neugierig auf mehr. Abonniere den Podcast, damit du keine Folge verpasst!
Die Links und Shownotes zur Episode findest du hier:
https://www.NewProcessLab.com/episode65
---
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In this episode, I’m talking to Henrik Niedieck about what it truly means to live processes 24/7 – professionally, personally, and even during vacation. We explore how process thinking becomes a mindset that shapes not only your work but the way you see the world – even from a beach chair.
Today’s Guest:
Henrik Niedieck
Henrik is a Principal at Lumics Consulting – a joint venture between McKinsey & Company and Lufthansa Technik. For more than ten years, he has been supporting organizations in transforming their structures and processes using Lean methods and human-centric approaches.
Henrik’s passion for process improvement goes far beyond his consulting projects. Whether he’s optimizing aircraft maintenance, coaching leadership teams, or analyzing guest flow at a holiday resort – he always sees the world through a process lens.
He’s also a certified triathlon coach and Ironman athlete, applying the same discipline and continuous improvement mindset to sport as he does to business.
We recorded this episode during a spontaneous vacation meetup at Fleesensee – in German, on video, from a beach chair. You’ll find the video here.
The English version was translated using the AI tool HeyGen.
You’ll learn:
Why process thinking is not just a job, but a mindsetHow Lean and classic BPM can come together to create lasting impactWhat it takes to drive change in international organizationsHow process improvement and Ironman training are surprisingly similarAnd what happens when two process nerds sit down in a beach chair to reflect on structure, flow, and process gaps – even while on vacationI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode65
---
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https://www.linkedin.com/in/mirkokloppenburg/
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Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
Zijn er afleveringen die ontbreken?
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In this episode, I share how to take your first steps toward building a truly process-driven organization. Whether you’re just starting with BPM or looking for a fresh perspective, this episode will help you gain clarity and momentum.
For the second time, this episode is not only available in English but also in German! 🚀
You’ll learn:
Why processes only work when they have a clear and inspiring purposeHow a shared process language creates clarity and alignmentWhich roles are essential to truly bring processes to lifeWhy simple, intuitive models are key to genuine engagementHow the BPM Roadmap helps you build a process-driven organization – step by stepGet the BPM Roadmap Mini Course for free:
NewProcessLab.com/roadmapI hope, you enjoyed this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode64
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
In dieser Episode zeige ich dir, wie du die ersten Schritte auf dem Weg zu einer wirklich prozessorientierten Organisation gehen kannst. Egal, ob du gerade erst mit BPM startest oder einen neuen Impuls suchst – diese Folge hilft dir, Klarheit zu gewinnen und ins Handeln zu kommen.
Du erfährst:
Warum Prozesse nur funktionieren, wenn sie einen klaren und inspirierenden Purpose habenWie eine gemeinsame Prozesssprache für Klarheit und Ausrichtung sorgtWelche Rollen notwendig sind, um Prozesse wirklich lebendig werden zu lassenWarum einfache, intuitive Modelle der Schlüssel zu echter Beteiligung sindWie dir die BPM Roadmap hilft, Schritt für Schritt eine prozessorientierte Organisation aufzubauen
Hier kannst du den BPM Roadmap Mini-Kurs kostenlos starten:
NewProcessLab.com/roadmap
Ich hoffe, dir gefällt diese Episode des New Process Podcasts und du bist schon gespannt auf die nächste Folge. Abonniere den Podcast gerne, damit du keine Ausgabe verpasst!
Alle Links und Shownotes zur Episode findest du unter:
https://www.NewProcessLab.com/episode64
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
#63 Get on this flight with Roland Woldt to learn more about Successful Architecture Implementation.
In this episode, I'm talking to Roland Woldt about his new book “Successful Architecture Implementation”. The book is a holistic guide on how to successfully run your Enterprise Architecture — or as I would call it — Business Process Management implementation project.
Today’s Guest:
Roland Woldt
Roland is a BPM, process mining, and transformation consultant, podcast host, and author.
Roland has an impressive track record of more than 25 years in the BPM space. He worked as a consultant and in management positions for Accenture, Software AG, KPMG and iGrafix.
Together with J-M Erlendson, Roland is hosting the What's your baseline? podcast.
A few days ago, he published his first book to share all his experience with the BPM and Enterprise Architecture community.
Roland lives in northern Virginia, about an hour's drive from Washington DC, together with his wife, two dogs, two cats, and seven chickens.
You’ll learn:
What Roland's new book is all aboutHow this contributes to building a process-driven organizationWhat Roland's predictions for the future of BPM areWhere to meet Roland in person in the near future if you are living in EuropeI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode63---
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
#62 EN - In this episode, I’m providing an overview of the current State of New Process in 2025. I’m recapping on what New Process really is, its latest developments, and how it can be used to build a process-driven organization.
For the first time ever, this episode is not only available in English but also in German! If you prefer listening to the German edition, just switch to the other episode.
You’ll learn:
What New Process actually is and where we are with it in 2025How you can get people excited about processesHow to develop a process-driven organizationI hope, you enjoyed this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode62---
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
#62 DE - In dieser Episode gebe ich einen Überblick über den aktuellen Stand von New Process im Jahr 2025. Ich fasse zusammen, was New Process wirklich ist, welche neuesten Entwicklungen es gibt und wie es genutzt werden kann, um eine prozessorientierte Organisation aufzubauen.
Zum ersten Mal ist diese Episode nicht nur auf Englisch, sondern auch auf Deutsch verfügbar! Falls du dennoch lieber die englische Version hören möchtest, wechsle einfach zur anderen Episode.
Du erfährst:
Was New Process eigentlich ist und wo wir im Jahr 2025 damit stehenWie du Menschen für Prozesse begeistern kannstWie du eine prozessorientierte Organisation entwickelstIch hoffe, dir hat diese Episode des New Process Podcast gefallen und du bist gespannt auf die nächste. Abonniere den Podcast, damit du keine Folge verpasst!
Die Links und Shownotes zu dieser Episode findest du unter:
https://www.NewProcessLab.com/episode62
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
#61 Learn more about how the Viable System Model can be used to transform an organization. - And how this can be implemented into BPM.
In this episode, I'm talking to Dr. Martin Pfiffner about the Viable System Model (VSM). A model, which focuses on the third dimension of organizing: the communication and steering. This perspective is super interesting for us as process people and there are some interesting aspects, how we can implement the learnings into processes.
Today’s Guest:
Dr. Martin Pfiffner
Martin studied at the University of St. Gallen, where he graduated with a PhD in economics. As an assistant to Professors Peter Groß in sociology and Fredmund Malik in management, he worked his way into system-oriented management theory. Later, he studied management cybernetics in Canada and Wales with Professor Stafford Beer.
Martin is considered one of the world’s leading experts in the practical application of the Viable System Model. In the past 30 years, Martin has supported countless economic, public or private organizations from all around the world.
He built up Team Syntegrity Europe and became Senior Partner, Executive Board Member and Member of the Board of Directors of Malik Management AG.
Since 2017, he has bundled his consulting activities under the brand of mp consulting and is helping to organize and structure companies based on the theory and practice of managerial cybernetics and systems sciences.
You’ll learn:
What the Viable System Model isHow it can be used to transform organizationsAnd what we as process people can learn from itI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode61---
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
#60 In this episode, I’m sharing the results of the New Process Survey with you. More than 100 members of the New Process Community posted what they have on their list for 2025. I’ve read every single answer and categorized it to identify the top BPM topics 2025 for you.
Today’s Guests:
But I will not only share the results of the survey with you, I’ve also asked some BPM Creators and Thought Leaders to share their top BPM topics with us:
Caspar Jans and Russell Gumersall from the BPM360 PodcastDaniel Matka, Matus Mala, and Christoph Piller from “Die Prozess Philosophen” podcastBjörn Richerzhagen, founder of Minautics and organizer of the WorkflowAnalytica conferenceWil van der Aalst, Godfather of Process MiningPedro Robledo, BPM Professor and Thought Leader, especially in the Spanish-speaking BPM communityMartin Holling, Head of BPM at KEMNA BAU and my regular guest in the New Process PodcastGia Thi Nguyen from the Tea with Thi seriesJ-M Erlendson and Roland Woldt from the What’s your Baseline? podcast
What the top BPM topics for 2025 are and what you can do about them.If you haven’t had these topics on your radar yet, you should definitely double-check whether they are relevant to you or not.So, it’s a must-listen-episode to get 2025 started! 🚀
You’ll learn:
Full report on New Process Pro:To read more about the results of the New Process Survey and what the topics of the BPM Thought Leader are, just go to New Process Pro to access the report.
How to learn more:Join the New Process Live Session to deep dive into the results and to discuss your topics:
When? Tuesday, 28th of January, 11:00 am CETWhere? Sign up for free on New Process ProI hope, you enjoyed this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode60---
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
#59 Let’s think about the important topic of burnout and what we can do from a BPM perspective to prevent it.
In this episode, I'm talking to Prof. Dr. Yevgen Bogodistov about the important topic of burnout prevention. Yevgen has spent many years researching how BPM can help prevent burnout. This fits perfectly with the human-centric approach to BPM.
He mentions that if we listen to the feelings of the people working in the process as early as possible, we can minimize the stress level of their daily work, which can prevent burnout at an early stage. He also shares practical tips you can use in your work.Today’s Guest:
Prof. Dr. Yevgen BogodistovYevgen has been a Full Professor of Strategic Management & Organizational Behavior at MCI - The Entrepreneurial School in Innsbruck, Austria, since 2021.
Before joining MCI, he worked at the Frankfurt School of Finance and Management, the University of Applied Sciences Neu Ulm, and European-University Viadrina as a Lecturer and Postdoctoral Research Associate.
Yevgen received his PhD in Business Administration and Management from European-University Viadrina in Frankfurt/Oder in 2014. He also holds a Master’s degree in European Studies from Viadrina University, as well as Bachelor’s and Master’s degrees in International Relations from Dnipro National University in Ukraine.
Yevgen formerly worked as a project coordinator at the Konrad-Adenauer-Stiftung in Kyiv and between his Master’s and PhD, he built a career in a medium-sized enterprise in Ukraine, starting as an economist and ultimately serving as the Chief Operating Officer.
You’ll learn:
Why Yevgen did research on BPM and Burnout PreventionWhat his findings are how BPM can prevent burnoutHow he defines human-centric BPM from a scientific perspectiveWhat Yevgen's recommendations are to get to a more human-centric BPM approachWhat you can do to prevent burnout as a process owner/architect/manager
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode59---
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
#058 Explore Lufthansa’s cutting-edge BPM strategy with Jöran Glüsen from Lufthansa Group. Discover the WHY and HOW behind their success, insights into AI and Process Mining, and expert tips for a more human-centric approach.
In this episode, I’m talking to Jöran Glüsen from Lufthansa Group to explore Lufthansa’s leading approach to BPM. This episode is one of the rare case studies of a really mature BPM approach. A must-listen to episode for everyone interested in BPM.Today’s Guest:
Jöran Glüsen
Jöran is Head of Process Management Lufthansa Technik Group and is leading the Center of Competence for Process Excellence at Lufthansa Group since 2022.
Before, he led the team of Process Modelers at Lufthansa Technik since 2016. - A team of more than 20 process modeling experts. He started his professional career in the Strategic Procurement department of Lufthansa Technik in 2011.
Lufthansa Technik, headquartered in Hamburg, Germany, is the maintenance, repair, and overhaul business unit of the Lufthansa Group. More than 23,000 employees of Lufthansa Technik and its subsidiaries serve over 800 customers worldwide with more than 4,000 aircraft under exclusive contracts.
Jöran studied Transportation and Logistics Management at Ostfalia University of Applied Sciences. He lives in Hamburg together with his wife and their three children. Personally, he likes to travel and he often feels like disco. 🕺
You’ll learn:
What Lufthansa’s leading approach to BPM looks likeJöran will explain WHY they are doing it and HOW they are doing it as well as WHY it is today even more important than ever beforeHe will provide an outlook into the future - where we are also talking about his takes on application of AI and Process MiningAnd besides plenty of other insights and learnings, Jöran will also share his recommendations on how to get to a more human-centric BPM approachIf you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode58---
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
#057 Let’s talk about the importance of listening to the human needs in BPM.
In this episode, I'm talking to Leona Holzbecher again. After the last episode with her where we talked about different generations in BPM and the New Process Conference where she was one of the speakers, it was clear to me that I had to invite her back for the New Process Podcast.As a psychologist, Leona knows best about the human-centric approach and how a deeper understanding of our emotional responses to processes can help us manage them better.
We look at the 4 basic human needs that we need to trigger.
But how can we use this to get people excited about process? Let us find out...
Today’s Guests:
Leona HolzbecherLeona is a psychologist and systemic coach. She started her own business "Leona Holzbecher Consulting" to coach companies and people to rethink their why from a psychological perspective in 2024.
She has a lot of experience in change management in a large corporation. Leona holds a Master's degree in Psychology and has completed trainings in System Intervention and Organizational Development and Transformation.
You may know her from the other episode about different generations (EP48) and from the New Process Conference where she talked about the psychological aspect in the context of BPM.
You’ll learn:
how to apply psychological tricks to get people excited about processeswhat the four basic human needs are you have to addresshow to integrate this into your BPM approach
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode57---
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
#056 Let's talk about interactive management systems and why it should be given more attention.
In this episode I'm talking to Carsten Behrens about interactive management systems and why they can be a real game changer for employee engagement instead of centralized BPM systems.We also delve into the world of Q.Wiki and what has happened since the last podcast interview in 2022. The tool has grown and there are some interesting new features - related to AI, of course - so tune in to hear more about that.
Today’s Guests:
Dr. Carsten Behrens
Carsten is CEO of Modell Aachen. Modell Aachen is the maker of the BPM tool Q.Wiki which I already took a closer look at in episode 19. Carsten co-founded Modell Aachen in 2009 and today, they serve more than 1,400 customers worldwide.Carsten holds a Diploma in mechanical engineering from Ruhr University Bochum and a PhD from RWTH Aachen University.
Besides leading Modell Aachen, he also supports the German Association for Quality in various roles.
Carsten lives in Wuppertal together with his wife and two kids.
You’ll learn:
What an interactive management system isHow this helps to boost employee engagementWhat has happend in the Q.wiki world since the first interview in 2022What Modell Aachen has on its roadmap for the further development of Q.wikiWhat Carsten has on his radar for the future of BPM
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode56---
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
#055 Just two BPM nerds talking about nerdy BPM stuff
In this episode, I'm talking to Martin Holling again. We discuss about current BPM topics such as the implementation of AI, what's happened at KEMNA BAU since our last conversation over a year ago, which tools have made which improvements, which human-centric methods we've come across recently, and so on.Today’s Guests:
Martin HollingMartin is one of the New Process Podcast listeners who have listened to every single episode and he is a real BPM enthusiast. He has been working for Siemens in various Process Management positions in Siemens’ Energy sector for nearly 20 years. During that time, he developed and implemented a BPM framework that covered a lot of the New Process Principles.
After leaving Siemens, he worked as a Senior BPM Consultant for four years. Today, he is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany.
In parallel, he is offering his experience as a self-employed management consultant at living-processes.de.
As much as time besides work and his family – he is married and has 3 daughters – allows, he is singing in a local choir and restoring a classic car together with his brother.
You’ll learn:
What Martin's highlights have been since the last recording about a year agoWhat our observations on the latest developments in the BPM tool market areWhat we think about AI and BPM from a human-centric perspectiveWhat interesting new methods we see to rethink processesAnd a lot of other nerdy BPM stuff
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode55---
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
#054 Let’s get from doing to thinking!
In this episode, I'm talking to Martin Hochreiter and Tobias Zucali, the founders of “mkrz lab” that gets people to think with their hands. Their focus is on prototyping to discover new solutions and improve processes in teams and organizations through their methodology and hands-on activities. We discover some interesting connections to the New Process Life Cycle.We also talk about body prototyping and physical artefacts and how they can be used to really find answers to tough questions.
Today’s Guests:
Martin Hochreiter and Tobias ZucaliMartin and Tobias founded mkrz lab in 2023. mkrz lab is located in the Tabakfabrik Linz, Austria. Their mission is to get “From doing to thinking”. With mkrz lab, they also founded a hand workshop as a “making is thinking lab”, which is also named “Alternative lab for Future Skills”.
Before founding Makers Lab, Martin worked in medical informatics and automation business in various leading positions at KEBA Group. He studied Information Systems at Kepler University of Linz and is an active maker since he graduated from mechanical engineering high school.
Tobias — before founding mkrz lab — was CTO at Impact AI for about three years. Before this, he worked as UX Designer and UI Developer for various companies. He studied interior design and media art, and learned programming as an autodidact during high school. Since then, he has been involved with IT, especially in combination it with other disciplines.
How to get from doing to thinkingWhat body prototyping is and how to use it to really find answers to tough questionsHow to apply the makers methodology to the New Process Life CycleHow to develop a physical artifact to get people excited about your process
You’ll learn:Learnings for New Process:
The Maker Methodology can be applied in different phases of the New Process Life Cycle:
Process Purpose, Process Strategy, Designing Phase, Implementation Phase, Steering Phase, Improvement Phase
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode54---
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
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#053 Let’s find out what a Process Culture is and how to develop a good Process Culture in your organization
In this episode, I'm talking to Amelie Langenstein about Process Culture. Having just completed her master's thesis on the subject, Amelie shares her in-depth knowledge with us. We explore what Process or BPM Culture is and what a model for it looks like.Amelie also explains how to create a good Process Culture and we delve into the key values that have a positive impact on Process Culture. She highlights the most difficult challenges organizations face in developing a Process Culture and we dive deeper into the parallels with the New Process approach.
Today’s Guest:
Amelie LangensteinAmelie just received her Master’s Degree in Data Science and Advanced Analytics from NOVA Information Management School in Lisbon.
She wrote her master's thesis on the topic of Process Culture.
I got to know Amelie when I was interviewed by her to provide feedback on the Process Culture Model she developed — And I immediately thought that we have to share her learnings on the New Process Podcast.
What Process — or BPM — Culture isWhat a Process Culture model looks likeHow Process Culture affects the success of BPMHow to create a good Process CultureWhat key values positively influence Process CultureWhat the most difficult challenges in developing a Process Culture areWhat similarities exist with the New Process approach
You’ll learn:I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode53---
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap
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https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
#052 Let's recap New Process after 2 years and give an outlook on the upcoming episodes.
Intro: In this solo episode, I’m reflecting on the current State of New Process in 2024 after two years of the New Process Podcast. So much has happened in that time, and there have been fascinating episodes that have made the New Process Lifecycle more complete.
Let's take a more comprehensive look at the lifecycle with all its phases and the New Process principles. And at the end, I will give you a preview of what will change in the future.
THANK YOU guys for listening to the podcast!
Why New ProcessWhat the core of New Process isHow to get New Process to life
You’ll learn:I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode52---
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
#051 Let’s have a look at the road to process orientation at a big organization like Lufthansa Technik
In this episode, I’m talking to Lars Müller. Lars is one of the most advanced and well-experienced Process Architects I have ever met.He shares the journey of Lufthansa Technik's procurement processes and how they have evolved over the years.
They have built up a team of ten process architects over the past few years with a human-centric approach.
What were the lessons learned? Where do they want to improve? Let's take a look.
Today’s Guest:
Lars MüllerLars has been Process and Project Manager at Lufthansa Technik since 2015.
In this position, he takes over the role of a Process Architect for the procurement processes of Lufthansa Technik Group. Together with his fellow Process Architects, he manages and improves all the procurement processes and moderates a community of more than 1000 people worldwide.
Lufthansa Technik, headquartered in Hamburg, Germany, is the maintenance, repair, and overhaul business unit of the Lufthansa Group. More than 20,000 employees of Lufthansa Technik and its subsidiaries serve over 800 customers worldwide with more than 4,200 aircraft under exclusive contracts.
Before joining Lufthansa Technik, Lars worked as Quality and Process Manager for Akka Technologies.
Lars holds a Bachelor of Engineering from University of Applied Sciences Kiel and a Master’s degree in Business Administration from University of Applied Sciences Lübeck.
Together with his family, Lars lives in Oststeinbek near Hamburg.
How the process world of Lufthansa Technik’s procurement processes looked like in the pastWhere they are today regarding process-orientation and how they got thereWhat the learnings are and what you can take out of this for your journeyWhat his role as a process architect is and how the future could look like
You’ll learn:I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode51---
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
#050 Answering this question on multiple levels live at the New Process Conference.
In this episode, I'm talking to Michael Bögle about the question “Why are we here?”. It's a super special episode because it's not only the 50th episode of the New Process Podcast, but also the first live podcast recorded at the New Process Conference!We take a look at this question on several levels — from the location, to the conference, to our personal purpose in life.
Today’s Guest:
Michael Bögle
He is Senior Director Management System & Authorities at Lufthansa Technik.Michael developed and introduced the process-oriented integrated management system of Lufthansa Technik Group.
He is working for Lufthansa in different engineering and management positions since 1987 and holds a degree in aircraft engineering.
WHY are we here?
You’ll learn:I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode50---
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap -
#049 Let's explore Bonitasoft's approach to revolutionizing process automation.
In this episode, I’m talking to Charles Souillard, CEO and Co-Founder of Bonitasoft. It’s a BPM tool with a focus on flexibility and user engagement in process automation. We describe its core features, including visual process modeling and analytics, designed for a wide range of users.The discussion also covers how Bonitasoft facilitates user involvement in process optimization and supports the disruption of established processes. Additionally, we look at the trends in the BPM market and what Bonitasoft plans for its future development. Charles also gives some very interesting examples.
Today’s Guest:
Charles Souillard
Charles is CEO and Co-Founder of Bonitasoft. After co-founding Bonitasoft in 2009, he became CTO and 6 years later COO of the company. Since September 2022, he leads Bonitasoft as CEO.
Before co-founding Bonitasoft, Charles was head of the core Bonita software development team within Bull Information Systems. Charles holds a Master's degree in Computer Science from Polytech de Grenoble.
Bonitasoft’s mission is to unleash the full potential of development teams to create automated, process-based, sustainable applications that support innovation and competitive advantage for business.
Their product, the Bonita Platform, is primarily used to automate business processes. But as you will learn, you can also use it for process insights.
With an ecosystem of more than 240,000 members and customers in 75+ countries, Bonitasoft provides an open source platform for digital process automation. In 2024, there are 74 employees in France, Spain, and Canada.
What the underlying philosophy of Bonitasoft isWhat the core elements of the tool areHow the Bonita Platform looks likeHow to proceed to automate processesHow you can use the platform to analyze your process performanceHow Bonitasoft supports to involve the people into the work on processesHow Bonitasoft supports to disrupt established processesWhat the future trends of the BPM tool market in general are and what Bonitasoft has on their roadmap for the futureHow to start process automation with Bonitasoft
You’ll learn:
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!
If you'd like to get the links and show notes for this episode, head to:
https://www.NewProcessLab.com/episode49---
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
NewProcessLab.com/roadmap
---
Follow me on LinkedIn:
https://www.linkedin.com/in/mirkokloppenburg/
Want to take your first steps toward a process-driven organization?
Join my free BPM Roadmap Mini Course and get practical tools, inspiring examples, and a clear structure to get started.Sign up for free at:
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