Afleveringen
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David and Samantha are joined by Niall Heron — former owner of Wellington property management company Copo (previously Rent Wellington) — who sold his rent roll almost a year ago and has since moved into rent roll brokerage with ABC Business Sales. Niall shares how an accidental start in property management grew into a 260-property business, why he rebranded away from his own name, and the real lesson behind building a company that can survive without you. They dig into letting go of control, hiring for likability over experience, what actually makes a rent roll sellable, and where AI fits into property valuations. Plus, a preview of what Niall will bring to the stage at this year's PMC (29–30 October).
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What does it take to sign 43 managements in your very first month in the industry — during a lockdown — from your living room?
In this episode of The Alternative Property Management Show, David and Harrison are joined by co-host Samantha Arnold and the unstoppable Sandy Dodson, Head of BDM at Wolfbrook Property Management and upcoming PMC speaker. Sandy brings decades of sales experience across hospitality, promotional marketing, and media — and she's applied every bit of it to property management with extraordinary results.
From averaging 28–30 new managements a month for five years straight, to now leading a national BDM team of 10 across New Zealand (and now Melbourne), Sandy's insights into what it takes to truly hunt for business — not just take orders — are unlike anything you'll hear elsewhere.
In this episode, we cover:
Sandy's colourful career journey — from restaurants and Olympic merchandise campaigns to becoming one of the industry's most decorated BDMsWhy 43 managements in month one during COVID lockdown came down to one simple thing: picking up the phoneThe difference between order takers and true hunters — and how to build a team of the latterWhy you can't coach hunger, mongrel, or spice — and what to look for instead when hiring BDMsHow Sandy's weekly scorecard and activity-based KPIs keep her national team accountable without micromanagingThe power of Sunday afternoon CRM discipline — and why 10 management agreements showed up in her inbox on a Monday morningHow she's transitioning experienced property managers into BDM roles — and why it's working brilliantlyThe role-play AI tool Sandy's exploring to train her team to have better conversations at scaleWhy Renty gives BDMs full transparency over rental activity — and how Sandy uses it to stay ahead of conversations with ownersOh, and there's also a very good recipe for a frozen pineapple margarita. You're welcome.
🎙️ Catch Sandy live at the PMC — 29 & 30 October at the Pullman Auckland. You won't want to miss her on stage.
The Alternative Property Management Show is proudly brought to you by Renti & The PMC.
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Zijn er afleveringen die ontbreken?
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What does "value" actually mean to your customer — and why can almost no one in the industry articulate it?
In this episode of The Alternative Property Management Show, David and Harrison sit down with Andy Reid — 2026 PMC speaker, coach, and author — for a wide-ranging and deeply honest conversation. Andy shares his philosophy on reverse-engineering human behaviour to better understand what value really means from the customer's perspective, and why businesses need to build their processes around people, not the other way around.
The conversation then moves into much deeper territory, as Andy opens up candidly about his own 11-year journey with depression and anxiety, and his experience of reaching a breaking point — twice. It's a raw, generous, and ultimately hopeful conversation about what it means to truly become a student of yourself, why prevention matters more than cure, and why no one should have to face these moments alone.
In this episode, we cover:
Why most professionals can't define "value" from their customer's point of view — and what to do about itReverse-engineering human behaviour to build better business processesAndy's personal story of depression, anxiety, and reaching the edge — twiceThe importance of becoming a "student of yourself" in order to truly heal and evolveWhy mental health support can't be one-size-fits-allFree, anonymous resources available to real estate professionals through the Real Care appA note before you press play: this episode includes an honest discussion of mental health, depression, and suicide, including Andy's own lived experience. Please take care while listening, and reach out for support if you need it — in New Zealand, you can call or text 1737 anytime, or call Lifeline on 0800 543 354.
🎙️ Catch Andy Reid live at the PMC 2026.
The Alternative Property Management Show is proudly brought to you by Renti & The PMC.
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What does it take to walk away from a 10-year corporate career, leap into business ownership, and build something truly your own?
In this heartfelt and inspiring episode of The Alternative Property Management Show, David and Harrison are joined by Ashleigh Clutterbuck — BDM, co-founder of THG Property Management (part of The Hancock Group), PMC keynote speaker, and one of the most authentic voices in the New Zealand property management industry.
Ashleigh opens up about her journey — from her early days at Ray White Christchurch, to navigating the personal loss of her mum, to finding the courage to back herself and go into business with Hancock Group co-founder Mehdi Keegan. Just 16 months in, the results are already speaking for themselves.
In this episode, we cover:
How Ashleigh built her personal brand so powerfully that leads come to her — without cold callingWhy she left a 10-year career at Ray White and what gave her the courage to take the leapThe realities of starting a boutique property management business from scratchWhy Christchurch and the Selwyn district are some of the most exciting investment markets in New Zealand right nowSmart investor advice — why point of difference in a property matters more than everWhat to expect from Ashleigh's keynote at the PMC — 11 lessons from 11 years in the industryHow AI tools like Claude are starting to make their way into property management workflowsThe power of personal brand, authenticity, and showing up consistently for your clientsAshleigh's story is one of resilience, self-belief, and genuine passion for people — and it shows in everything she does.
"The hardest things in life are often the best things that happen to us." — Ashleigh Clutterbuck
🎙️ Catch Ashleigh live at the PMC — 29 & 30 October at the Pullman Auckland. Don't miss her keynote.
The Alternative Property Management Show is proudly brought to you by Renti & The PMC.
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What does it take to scale a property management business to 15,000 properties — and keep it there?
In this episode of The Alternative Property Management Show, we sit down with Jodi Ford from Coronis, one of Queensland's most recognised names in real estate. With 25 years in property management under her belt, Jodi shares an honest, insightful, and at times deeply personal look at what it really takes to grow, lead, and evolve in this industry.
In this episode, we cover:
Jodi's 25-year career journey — from typing landlord statements at 5 AM to leading one of Australia's largest rent rollsHow Coronis grew from a corporate agency to a franchise model spanning 15,000 propertiesThe real lessons learned from buying rent rolls — due diligence, risk management, and what she'd do differentlyWhy people leave leaders, not businesses — and how to retain great talentThe growing role of virtual assistants and technology in property managementHow AI is reshaping the industry and what PMs need to do to stay aheadWhether you're a property manager just starting out, a business owner looking to scale, or a leader navigating the rapid changes reshaping the industry — Jodi's experience is a masterclass in resilience, strategy, and passion.
"Every acquisition taught us something new." — Jodie Ford
🔗 Connect with Jodi:
LinkedIn: https://au.linkedin.com/in/jodi-fordWebsite: coronis.com.auThe Alternative Property Management Show is proudly brought to you by Renti & The PMC.
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In this forward-thinking episode of The Alternative Property Management Show, David and Harrison sit down with one of Australia’s most influential property management voices — Nick Georges, co-founder of the Wingman Group and a driving force behind innovation in the industry.
Nick shares his unexpected journey from real estate sales into property management, before helping build Wingman Group into a business employing more than 1,300 staff across Australia, New Zealand, and the Philippines.
The conversation dives deep into:
How outsourcing is reshaping property management businessesWhy AI won’t replace property managers — but will transform their rolesThe future of scalable PM portfolios and operational efficiencyHow agencies can better leverage sales, data, and investor relationshipsThe growing importance of optimization, tech adoption, and process improvementWhy businesses that fail to adapt risk being left behindNick also shares bold predictions about the future of the industry — including a world where one property manager could oversee 1,000+ properties with the right systems, AI, and offshore support in place.
Plus, the team discusses:
The evolving relationship between property management and salesIndustry staffing challenges and PM career pathwaysAREC, the PMC, and why property management is finally getting the spotlight it deservesIf you’re a property manager, business owner, BDM, or proptech enthusiast wondering what the next decade of the industry looks like — this episode is essential listening.
💡 “The businesses that don’t adapt unfortunately won’t be around in 10 or 15 years.” — Nick Georges
The Alternative Property Management Show is proudly brought to you by Renti & The PMC.
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Artificial intelligence is rapidly reshaping every industry — but what could it mean for property management, tenancy disputes, and the future of legal decision-making?
In this thought-provoking episode of The Alternative Property Management Show, we sit down with industry experts to unpack how AI could revolutionise tenancy tribunals, automate complaint handling, improve fraud detection, and streamline dispute resolution across the property sector.
From identifying fake IDs and preventing fraud to reducing vexatious claims that clog tribunal systems, the conversation explores both the opportunities and ethical challenges that come with introducing AI into high-stakes legal and property processes.
Inside this episode:
How AI could speed up tenancy tribunal decisionsThe growing role of automation in complaints and disputesFraud prevention and identity verification in property managementThe risks, limitations, and ethical concerns surrounding AI adoptionWhy the property industry may be closer to this future than we thinkA huge thank you to Renti for sponsoring this episode and supporting innovation and forward-thinking conversations in the property management industry.
Whether you're a property manager, landlord, legal professional, or proptech enthusiast, this is an episode you won’t want to miss.
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As 2025 draws to a close, Will, Harrison and David pull up a chair for a festive special - looking back at the year’s biggest headlines in property management. From the roll-back of parts of the Residential Tenancies Act to debates over pets in rentals, healthy-homes compliance, methamphetamine rules and government enforcement on “For Rent” signage, it’s been a year of high drama and hard lessons.
Join them as they reflect on what these shifts have meant for property managers, landlords and tenants - the wins, the frustrations, and what’s still left uncertain. It’s a must-listen for anyone in the rental industry who wants to head into 2026 smarter, sharper and ready for what’s next.
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After two incredible days in Auckland, The Alternative Property Management Show team — Will Alexander, Harrison Vaughan, and David Faulkner — sit down to unpack all the action from The PMC 2025.
From inspiring keynote speakers to groundbreaking tech reveals, the event once again proved why it’s the biggest date on the property management calendar. The trio share their biggest takeaways, favourite sessions, and a few behind-the-scenes moments that had everyone talking.
A huge congratulations goes out to Renti, who took home the People’s Choice Supplier of the Year Award after the successful launch of Renti Rewards. But it wasn’t all smooth sailing — tensions flared on Day 2 as two major proptech suppliers went head-to-head during the panel session, giving attendees plenty to debate.
Whether you were there or missed out, this wrap-up has everything — insights, laughs, and a little drama — as the hosts reflect on what made The PMC 2025 truly unforgettable.
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With The PMC just around the corner, join us for our last episode before the conference as we welcome Luke Nicholls, CEO and Founder of Keyhook (our Platinum Sponsor). It’s been a whirlwind 12 months since their launch at PMC 2024, and Luke shares the highs, the lows, and the key lessons learnt in scaling rapidly in the property management space. We also dig into the recent government announcement that finally settles the long unresolved standards around methamphetamine contamination in rental properties. The boys what this means for property managers and landlords—and they do not see eye to eye!! As ever, a massive thank you to Renti for your ongoing support. Tēnā koutou.
Keyhook (property management platform): keyhook.com Keyhook
Renti: renti.co
The PMC: thepmc.co.nz
New Methamphetamine Regulations (Government announcement / HUD): hud.govt.nz – New regulations for methamphetamine contamination in rental homes hud.govt.nz
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With just one week until The PMC 2025, the boys are back together and fired up. This week we dig into breaking news from the UK: the Green Party recently voted to “abolish landlords”, promising sweeping reforms to the private rental sector. (landlordtoday.co.uk) Could such an idea take root here in New Zealand? What would it mean for property owners, managers, and renters, especially with our general election just 12 months away? We explore how radical political shifts might reshape taxation, regulation, and the future of private rentals.
Tune in to hear bold predictions—and whether it’s just headline politics, or a sign of things to come.
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In this episode of The Alternative Property Management Show, brought to you by The PMC and powered by Renti, David Faulkner and Will Alexander are joined by Vanessa Williams, General Manager of Marketing at realestate.co.nz.
Vanessa shares her insights into the current real estate and rental market trends across New Zealand and offers practical tips for property managers looking to rent properties faster. From the importance of high-quality advertising to the value of floor plans and understanding your local market, this conversation is packed with strategies to help you stay ahead in a competitive rental environment.
Listen now and get ahead in a competitive rental landscape.
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In this episode of The Alternative Property Management Show, brought to you by The PMC and powered by Renti, solo host David Faulkner digs deep with Andrew Eagles, CEO of the New Zealand Green Building Council (NZGBC). They explore what must be done to improve the quality and efficiency of New Zealand housing, particularly through the NZGBC’s newly released Existing Homes Roadmap. Andrew explains how deep and shallow retrofits, expanded funding, and government policy changes could elevate how we live and lease. He also reflects on the adaptation of an Energy Performance Certification (EPC) scheme, frustrations in working with government systems, and how the property management sector can play a vital role in driving change. If you care about sustainability, housing health, and regulatory shifts — this episode is essential.
NZGBC (New Zealand Green Building Council): nzgbc.org.nz (NZGBC)
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In this special episode of The Alternative Property Management Show, Cat Dearlove the Event Maestro that brings The PMC to life, and David Faulkner sit down to dig deeper into why David has been SO passionate about Property Management for more than two decades.
As a larger-than-life personality with big dreams and a vision for the industry's future, get to know David on a more personal level in this special episode of The Alternative Property Management Show.
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In this episode of The Alternative Property Management Show, brought to you by The PMC and powered by Renti, we’re joined by Sarina Gibbon from Tenancy Advisory Ltd to unpack the latest MBIE Tenancy Tribunal report.
We explore the key trends, what they mean for property managers and landlords, and how they could shape the sector moving forward. The conversation also covers two hot-button issues: the push for allowing pets in rentals and the requirement to display rental prices on “For Rent” signs.
This episode offers valuable insights into the regulatory shifts that are impacting property management today.
Renti: renti.co
The PMC (Property Management Conference): thepmc.nz
Tenancy Advisory Ltd: tenancyadvisory.co.nz
How long it takes for a Tribunal Hearing? Tenancy Services Tribunal Wait Times
Article: Animal welfare regulations clash with RTA
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In this episode of The Alternative Property Management Show, brought to you by The PMC and powered by Renti, we talk with Adam Gordon, Founder and Director of the All Clear Group—a trusted leader in property compliance testing and risk management. Adam guides us through critical challenges in the rental sector, including the complexities of mould contamination—its various types, root causes, and proactive steps property managers can take to mitigate risk. He also sheds light on growing trends regarding methamphetamine contamination and discusses the eye-opening number of properties still failing Healthy Homes standards, even after the July 1 compliance deadline.
This episode is a must-listen for anyone looking to enhance property safety standards and stay ahead on compliance requirements in New Zealand’s property management landscape.
All Clear Group (property compliance specialists): allclear.nz (AllClear)
The PMC (Property Management Conference): thepmc.co.nz
Renti: renti.co (Renti)
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In this episode of The Alternative Property Management Show, brought to you by The PMC and powered by Renti, co-host Will Alexander takes center stage as he celebrates winning the REINZ 2025 Award for Innovation.
Will unpacks how his groundbreaking AI tool is transforming property management at Bayleys—from providing instant rental appraisals that boost efficiency and referrals, to training AI on New Zealand legislation and analysing over 54,000 Tenancy Tribunal orders.
Meanwhile, David shares details of a dispute with the Tenancy Compliance Investigation Team, as he challenges the rules around using QR codes in place of rental prices on “For Rent” signs. This episode highlights how innovation and regulation are reshaping the industry in real time.
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In this episode of The Alternative Property Management Show, brought to you by The PMC and powered by Renti, we sit down with AI specialist Michael Sanz, founder and CEO of Teams by Design, a company that helps property management businesses scale through the power of virtual assistants. Michael shares his expert insights on how artificial intelligence is reshaping the property management industry—what changes we can expect, how quickly they might come, and whether there will still be a role for property managers in the years ahead. This conversation is essential listening for anyone wanting to stay ahead, adapt, and thrive in the age of AI.
Teams by Design: teamsbydesign.com
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n this episode of The Alternative Property Management Show, brought to you by The PMC and powered by Renti, we welcome a special guest co-host — Erin Kielo from MRI Software, the Foundation Sponsor of The PMC. Filling in for Will Alexander (who’s off enjoying Australia), Erin brings her unique perspective as a former property manager from Canada turned proptech professional.
We dive into the recent MBIE audit of Tommy’s Property Management, with Harrison Vaughan breaking down what the process involved, key lessons learned, and some surprising issues that emerged—particularly around Healthy Homes reporting. Erin also shares her powerful personal story of rediscovery and spiritual growth, and how her journey has shaped her approach to life and work in the property management space.
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In this episode of The Alternative Property Management Show, brought to you by The PMC and powered by Renti, we hear from Queensland-based rent roll strategy expert Aaron Emery — founder of Rent Roll Mastery. Aaron dives into the often-overlooked opportunities agencies have to boost their income: improving profit per management rather than just growing volume. He explains how revenue leaks can be plugged and how to plan strategically if you're preparing to sell your rent roll or simply want to maximise your bottom line. This conversation is packed with actionable insights for agency owners looking to lift profitability or prepare for a sale.
Explore the AAMI Calculator / Rent Roll Valuation Tool. This tool helps estimate management fees and value, a great starting point for understanding your revenue potential (rentrollmastery.com)
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