Afleveringen
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Discover the journey redefined with Play Airlines, a new Icelandic low-cost airline operating flights from Iceland to North America and Europe. My guest today is Adrian Keating, Executive Director Commercial at Play Airlines. Adrian will unravel how Play Airlines is challenging the norms of travel, marrying modesty with monumental strides in service and ingenuity. Offering insights into the trailblazing budget-friendly airline, we talk about the recently launched 'Space seat' - a game-changer offering passengers of the low-cost carrier the luxury of extra space onboard the aircraft.
In the dynamic world of aviation, Play Airlines stands out as a youthful contender with a small fleet, unburdened by the constraints of legacy. This freedom enables innovation, through rapid experimentation and adaptation. Whether it's the flexible 'Space seat' offering, the curated onboard Icelandic experiences or the new stop over options, Play Airlines is redefining travel norms, proving that a small low-cost airline can indeed deliver on experience at an affordable price.
Navigating beyond the dramatic landscapes and geological marvels of Iceland, Adrian will also delve into the complexities that seismic activity brings to the region's tourism landscape. We'll explore how Play Airlines maneuvers through the tremors of sensational media narratives, ensuring that Iceland remains a captivating, accessible destination for adventurers worldwide.
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This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!
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Delve into the intriguing world of aviation safety videos, focusing particularly on Qantas’s recent release. Our guest, Teri O'Toole, is a veteran Qantas long-haul flight attendant and a barrister at law, currently leading the Flight Attendants' Association of Australia (FAAA). Teri brings a unique perspective, blending her inflight experience with legal expertise to represent 6.5K+ flight attendants in Australia.
The primary discussion revolves around the new Qantas Safety Video launched in January 2024. This video, while cinematically impressive, has sparked a debate over its effectiveness as a safety tool versus its role as a marketing instrument. Despite its high production value and storytelling, it’s criticized for lacking in clear, vital safety information. Teri highlights the omission of crucial instructions like following cabin crew directions in emergencies, a fundamental safety message.
This episode contrasts Qantas's approach with other airlines, such as Japan Airlines. Their safety video, particularly relevant in the wake of a successful evacuation of a JAL A350, has been lauded for its clarity and effectiveness. The contrast lies in the use of animation and direct communication of consequences for not following safety instructions – a sharp deviation from Qantas’s more abstract and visually-driven narrative.
Gain insights into an OYFT-organized focus group, which collected feedback from Australian and US passengers on the Qantas video. The responses varied, with some finding it more of a travel inspiration piece than a safety guide. This feedback aligns with Teri’s observations and the general sentiment among cabin crew – that the video, while aesthetically pleasing, strays from its primary purpose of educating passengers about safety protocols.
Delving deeper, the episode explores the implications of using such videos for brand marketing, raising questions about the balance between engaging passengers and ensuring they understand essential safety procedures. Teri’s unique background in law and aviation adds depth to this analysis, especially when discussing the legal and safety obligations airlines have towards their passengers and crew.
Teri speaks about the need for safety videos to support cabin crew in their critical role during emergencies. The conversation brings to light the complexity of safety instructions, the need for clarity, and the importance of passenger awareness of these instructions. She emphasizes the need for airlines to strike a balance between creative storytelling and the clear conveyance of safety information, suggesting that airlines should consult more with their crew and safety experts when producing these videos.
A thought-provoking look into the aviation industry’s challenges in communicating safety
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This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!
To sponsor an episode or advertise on the On Your Flight Today podcast, visit the show website: www.onyourflighttoday.comwww.onyourflighttoday.com
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Zijn er afleveringen die ontbreken?
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As technology continues to advance and the demand for a personalized passenger experience surges, the realms of Airline Loyalty and In-Flight Entertainment and Connectivity (IFEC) are progressively merging. The organizational structure of an airline to support its Loyalty and IFEC lines of business varies by the geographic origin of the airline and the competitive landscape it competes in. Within the International Airlines Group (IAG), the IAG Loyalty business is fundamental in creating the IFEC experience for countless passengers, serving as a technology partner to the IAG group's airlines, that include British Airways, Vueling, Iberia, Aer Lingus, and Level.
On today’s episode, I am joined by Mark Cheyney, IFEC Strategy, Performance and Operations Manager from IAG Loyalty. Mark will share some interesting insights into the strategy and operational dynamics of IAG Connect, the team that functions as the technological backbone, seamlessly integrating IFEC solutions with each of the five airlines under the IAG umbrella. This deep dive will reveal the complexities and challenges of managing technology solutions across diverse airline brands and multiple IFEC suppliers.
We talk about tradeoffs, we weigh up the pros and cons of developing in-house IFEC solutions versus vendor solutions. Mark sheds light on the strategic considerations that go into these decisions, including cost, customization, and control over the end-user experience.
Mark also holds the role of Chair for the Personalization Working Group within the Seamless Air Alliance, where he serves as an expert group leader. As the industry's buzz around personalization of the passenger experience continues to grow, we'll also discuss some of the challenges with personalization, including identifying different passenger personas and navigating stringent privacy laws. As you'll soon discover, personalization is a lot more complex than it appears.
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This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!
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Embark on a journey through the vibrant skies with JSX, a trailblazing public charter operation rooted in the heart of Dallas, Texas. Much like its counterparts in the realm of public charter services, JSX finds itself amidst a complex web of allegations touching on safety, security, and environmental concerns.
The Federal Aviation Administration (FAA) has invited public comments to assist in assessing the necessity and potential scope of rulemaking related to an existing exception for public charter operators. This exception currently keeps them outside the FAA's domestic, flag, and supplemental operations regulations.
Ben unravels the layers of this dynamic saga, addressing the allegations that dance in the airspace. Together, we'll illuminate the potential impact on passengers, the heartbeat of small communities, and the very essence of air travel safety. Step into the cockpit of knowledge as we navigate the regulatory landscape governing the exhilarating world of public charters. Your ticket to understanding awaits!
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This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!
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In today's episode, we are delighted to present a unique and historic gathering of industry leaders – the three foremost seatback inflight entertainment providers, each represented by their distinguished product and technology visionaries.
Our topic today, accessibility for seatback in-flight entertainment systems. We delve into the challenges, the innovations, and the immense opportunities that lie ahead in making air travel more inclusive for all passengers. It's a conversation that I hope will not only inspire, educate, and inform but also help serve as a catalyst for a more inclusive future within the aviation sector.
Never before have these three providers converged on a single platform to deliberate, collaborate upon the critical importance of crafting and delivering inclusive products. This union on the show today is a testament to the evolving landscape of inflight entertainment and signifies a pivotal shift towards universal accessibility in aviation.
I’m joined by Andrew Masson, Vice President Product Management, Portfolio Management and Marketing from Panasonic Avionics Corporation; Ben Asmar, Vice President, Products and Strategy from Safran Passenger Innovations (SPI); and Tudy Bedou, Chief Technology Officer at Thales InFlyt Experience.
In the realm of innovation and progress, wisdom prevails in recognizing that building products for everyone, without exclusion, is the true path forward. So, prepare for an enriching discussion as we embark on an exploration of the inflight entertainment domain, unlocking its potential for collaboration like never before.
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This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!
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On today’s episode we’ll dive into the world of luxury family travel with my guest Carmen Sognonvi. Carmen is a renowned travel influencer and the founder of Top Flight Family who travels the world with her husband and 2 children. With over a million followers on social media, they captivate audiences worldwide sharing their expertise and insights online and in popular publications like Travel + Leisure, Conde Nast Traveller, The Washington Post, and many more. Through her content, Carmen shares valuable tips on how parents can save time, reduce hassle, and maximize comfort when traveling with kids.
Today she will share the highlights of travelling with her children and provide us with some insights into the contrasting cabin environments that merely tolerate kids versus those that wholeheartedly welcome them.
We'll also delve into the inconsistencies in offerings of kids' amenities kits by airlines, shedding light on the need for an extensive inflight entertainment selection. Carmen will enlighten us on the airlines leading the way in this area and discuss the specific features of seatback inflight entertainment that truly enhance the overall travel experience.
Sharing her thoughts on the strengths of the airline industry and emphasizing the significance of design and aesthetics, we also discuss how expressing cultural identity in the onboard product can elevate the entire travel experience. We’ll also talk about the differences between all-Business Class airlines such as La Compagnie and some of the world's leading full-service airlines with mixed cabins.
Above all, Carmen is a living testament that having kids shouldn't hinder your ability to travel. She firmly believes that even if your children may not remember every moment, you will cherish those memories forever. So, let's dive into this captivating conversation with Carmen Sognonvi. Let’s go!
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This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!
To sponsor an episode or advertise on the On Your Flight Today podcast, visit the show website: www.onyourflighttoday.comwww.onyourflighttoday.com
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Imagine embarking on a journey of a lifetime, where every moment is filled with awe-inspiring experiences and unparalleled service. TCS World Travel specializes in curating all-inclusive trips that deliver precisely that. They have carefully crafted their offerings to provide meaningful adventures in unique destinations across the globe all while flying in luxury private jets. Their expertise and dedication have earned them numerous accolades, making them the most-awarded jet expedition company globally.
On today’s episode, I am joined by Ryan Dai, Digital Experience Manager at TCS World Travel who will talk to us about the luxury jet world tours. We’ll hear how IFC together with the digital technology plays an integral role in the overall passenger experience and the operations of TCS World Travel.
It definitely is a departure from inflight entertainment for commercial air travel passengers, crafting digital and entertainment experiences for ‘ultra-premium’ customers on luxury jets. We’ll go behind-the-scenes to hear how the experience is shaped and delivered in order to exceed the expectations of customers who would have spent well into the six figures to be a part of a bespoke TCS World Travel experience.
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This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!
To sponsor an episode or advertise on the On Your Flight Today podcast, visit the show website: www.onyourflighttoday.comwww.onyourflighttoday.com
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In our episode today, I am joined by Neale Faulkner, Regional Vice President at Inmarsat Aviation based in the Middle East. Neale and I will deep dive into the Inmarsat Passenger Experience Survey 2022 and discuss the results and findings.
In the age of constant connectivity, staying connected even at 30,000 feet has become a top priority for modern-day travelers. Whether it's business professionals needing to stay in touch with their work, or leisure travelers wanting to share their experiences on social media or stream their favorite movies, inflight Wi-Fi has become a game-changer.In the recently released Inmarsat Passenger Experience Survey 2022, they surveyed 11,000 passengers across the globe to understand passengers' expectations and how these have evolved over the past five years. Their findings indicate that passenger desires and beliefs have changed.
Some of the topics we’ll explore include the drivers of passenger behavior and how this informs the IFE & C strategy for airlines and suppliers, the desire for more transparency from passengers regarding the speed and reliability of the Wi-Fi connection, the tradeoffs for free Wi-Fi and the new battleground between suppliers, Quality Of Experience (QOE) which measures and reports on the connectivity experience at the passenger device level. This is an area that is seeing increased activity, with alliances and various solutions now coming to the market.
In conclusion, Neale will provide us with some insider tips on what to see and do in Dubai and the UAE from a local's perspective with some of his recommendations not being typically found on a tourist map. Additionally, I asked him about a recent passenger experience that wowed and he will share with us his recent experience flying with Wizz Air, a Hungarian ultra-low-cost carrier that exceeded his expectations. Let's go!
Transcript will be available in 12 hours.---------------
This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!
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In this episode we are joined by Alejandro Nunez Vicente, creator, founder and CEO of the Chaise Longue economy airplane seat design. Alejandro joins the show to share his journey with us. What impresses most about Alejandro is his passion, determination and dedication to push the boundaries and shape the future of passenger experience for the next generation.
Intended to offer more choice in seating for the economy cabin, the development and subsequent controversy surrounding the Chaise Longue highlights the challenges of innovators designing products for the airline industry who challenge the status quo and disrupt established norms, making people uncomfortable and leading to resistance.
Designing airplane seats presents numerous challenges due to the unique environment and constraints of aircraft cabins. One of the primary challenges is maximizing space efficiency. This requires designers to balance the size and shape of seats with the space available, while also considering factors such as legroom, seat pitch and overall comfort which Alejandro is attempting to do in very creative ways.
Ultimately, a careful balance between creativity, research, testing, passenger comfort, space efficiency, safety, and cost just to name a few is needed. Successful designers must be able to navigate these challenges while also staying up-to-date with the latest trends and technologies in the industry as it can take years to bring a product of this nature to market.
History offers us examples of other innovators who have gone on to prove everyone wrong in their respective industries and perhaps I wonder if Alejandro Nunez Vicente will be a name associated with disrupting aircraft seating with an idea that sparked in his parents basement, started off as a University project, that has led him all the way to the global Aircraft Interiors Expo in Hamburg, Germany.
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This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!
To sponsor an episode or advertise on the On Your Flight Today podcast, visit the show website: www.onyourflighttoday.comwww.onyourflighttoday.com
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Our episode today will delve into the making of "Airlines of the World", a television documentary series currently being created and produced, with the expectation to be released at the end of 2023. The series will focus on the global airline industry, past, present and future.
I will be joined by Patrick Weil, Managing Director of Jennuin Films and Senior Executive Producer and Creator of the “Airlines of the World” documentary series.
Patrick will talk about the behind-the-scenes planning, offer insights into the creation and production of the series to date, and how they have been recreating the aircraft interiors and passenger experiences of yesteryear down to the finest details.Hear more about the work in progress as well as the narration of the series by the one and only William Shatner, who I fondly associate with the legendary role of Captain James Tiberius Kirk of the original USS Enterprise from the Star Trek franchise.
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This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!
To sponsor an episode or advertise on the On Your Flight Today podcast, visit the show website: www.onyourflighttoday.comwww.onyourflighttoday.com
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Welcome to this special edition of the On Your Flight Today podcast. Today, I am thrilled to be joined by Lukas Kaestner, Head of Marketing, PR & Events from Hamburg Aviation. Lukas is also the President of the Crystal Cabin Awards Association and he is returning to the show today to talk with me about some of the innovation highlights, themes and trends we see emerging from this year’s Crystal Cabin Awards shortlist that was just announced earlier today from Hamburg Germany.
Lukas will also provide some insight into the initial screening of entries and the preselection process that generates the shortlist for a panel of around 30 experts from all areas of aircraft interiors to evaluate.
Our special edition episode will give listeners an exclusive glimpse into the exciting developments that are shaping the future of aircraft cabin interiors and passenger experience.
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This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!
To sponsor an episode or advertise on the On Your Flight Today podcast, visit the show website: www.onyourflighttoday.comwww.onyourflighttoday.com
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In today’s episode, we are joined by Jeb Brooks. Jeb is the founder of GreenerGrass, a website that offers content to jetsetters who want to learn about luxury travel, the aviation industry, and globetrotting secrets. Jeb is a popular social media, YouTube personality and travel enthusiast who has visited all seven continents of the world including 69 countries to date, providing him with a wealth of knowledge and experience that he generously shares with his followers.
With 512 flights over the past 5 years under his belt, Jeb has been in most of the premium cabins of several airlines around the world. With first-hand experience of the onboard products and amenities in premium cabins on airlines including American, Delta, United, Singapore, Spirit, Emirates, Qatar, Korean, Air France, Qantas, and more, Jeb is going to share his passenger experiences and feedback with us at ‘On Your Flight Today’. He will also talk about which airline he believes has the best business class seat in the sky and why…and it may not be who you initially think.
Expect to gain valuable insights from a true frequent flying customer's perspective from today’s episode, that will allow you to make more informed decisions when booking your next flight or for those who work in the industry, inspiration and learnings for improving, creating or developing your next onboard products and inflight experiences.
When visiting Greensboro, North Carolina Jeb suggests going to what he believes is the best BBQ in town: Stameys’ Barbeque
Download the full transcript of the episode - Coming soon!---------------
This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!
To sponsor an episode or advertise on the On Your Flight Today podcast, visit the show website: www.onyourflighttoday.comwww.onyourflighttoday.com
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In today's episode, we are joined by David Kondo. David is the Head of Customer Experience and Product Design at Finnair, in addition to being on the Board of Directors of the Airline Passenger Experience Association.
David is joining us today from Helsinki, Finland and will be talking about the new Finnair International long-haul experience, including the renewed Business class with the AirLounge, and the totally new Premium Economy travel class as well as the key partnerships (iittala and Marimekko) involved in the development of other products and amenities onboard that contributed to the multi award winning international long-haul experience.
Since delivering the multi award winning experience David has transitioned to a similar role on the ground and he’ll also be sharing how he is now tying in the airport experience with the inflight experience to create a seamless end-to-end passenger experience.
David will also share some suggestions on what to see and do when visiting Helsinki, Finland - Visiting a sauna is a must when in Helsinki!
Download the full transcript of the episode
Acronyms
EIS - Entry into service---------------
This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!
To sponsor an episode or advertise on the On Your Flight Today podcast, visit the show website: www.onyourflighttoday.comwww.onyourflighttoday.com
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In today's episode, we are joined by Lukas Kaestner, the Head of Marketing, PR and Events from Hamburg Aviation, a non-profit organization that supports the aviation industry in the Hamburg region. Lukas is also the Co-Founder of the Sustainable Aero Lab and President of the Crystal Cabin Award Association.
Hamburg Aviation is a non-profit networking and communications agency supporting the aviation cluster in the Hamburg Metropolitan Region – a key location in the civil aviation world. We will discuss Hamburg Aviation's Sustainable Aero Lab programs, which focus on developing sustainable technologies and practices to achieve decarbonization of the airline industry and reach the ‘Net Zero’ target. Lukas will explain the goals of this programs and how startups can get involved.
Known for its annual Crystal Cabin Awards which recognizes innovation and excellence in aircraft cabin design, Lukas will share insights into this prestigious industry award often referred to as the ‘Oscars’ of the Airline industry, the role it plays in promoting innovation within the industry and some tips for submitting your innovation to one of the eight award categories.
So, join us as we delve into the world of Hamburg Aviation and learn more about the exciting initiatives they are driving in the industry, get some insights into the Crystal Cabin Awards and some tips on the best spots to visit in Hamburg Germany from a local!
Lukas recommendations when visiting Hamburg, Germany
Miniatur Wonderland
Strandperle (Beach Pearl)
Download full transcript of episode---------------
This episode of On Your Flight Today is brought to you by IFECtiv, an inflight entertainment and connectivity consulting company. Dedicated to elevating the aviation industry's inflight entertainment products and experiences for airlines and suppliers. Visit www.IFECtiv.aero to learn more!
To sponsor an episode or advertise on the On Your Flight Today podcast, visit the show website: www.onyourflighttoday.comwww.onyourflighttoday.com
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Welcome to the first episode of ‘On Your Flight Today’, a podcast hosted by Corinne Streichert.
This episode is an introduction by Corinne where she shares her vision, inspiration and goals for the show as well as some background information on her experiences working in aviation for the past two decades. The podcast will be a bi-weekly show that will explore the latest developments in aircraft interiors, inflight entertainment and connectivity as well as the overall inflight passenger experience.
This episode is the starting point of a journey of getting to know the people, processes and products that make up the inflight passenger experience. Whether traveling private or commercially, there is a mammoth body of work that goes on behind-the-scenes to make the inflight experience a reality. This work can take years before it even takes flight. Whether traveling in luxury jets, private charter tours, premium cabins through to the most basic of economy cabins (which can make your feel like human cargo), it still involves countless hours of dedication and hard work to tailor the experience to meet or exceed the passengers experience.
Working in the inflight passenger experience space can be challenging as we are often restricted and limited, in what we can say and share about our learnings and experiences. Limited to a handful of industry events every year, which not everyone has the privilege of attending due to budgets, once at the event, we only have time to briefly connect and see all there is to see, often leaving with a business card and commitment to follow up afterwards. More often than not follow up emails become extra clutter in inboxes after the show. It is our goal that ‘On Your Flight Today’ will help bridge the gaps and become a handy and useful resource for all of you who are in or want to enter the industry or perhaps you just want to learn more about how it all comes together.
‘On Your Flight Today’ doesn’t just talk shop. Whether you are an entrepreneur, employee, passenger or customer with a connection to the industry, the one thing we all have in common is our desire and passion for travel. So, want to find the best things to do and experience in a city? Hear it from our guests, who come from all over the world and will share tips about visiting their home cities.
‘On Your Flight Today’ will also explore what the future will look like. How the future will reshape and change the way passengers experience flight will be a frequent topic of discussion as we focus on new innovations and technology. Technology is moving so fast that we can hardly keep up, so it is our goal to make it easier for you to stay up to date on the latest developments.
There is a time for work and a time for play and so we hope this podcast becomes a place where we can talk shop, dive deep on hot topics, raise awareness of issues and challenges facing the industry but also share travel stories because after all, that is why we are in this business… we love aviation and we love travel!
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Trailer for the 'On Your Flight Today' podcast
Welcome to "On Your Flight Today," a podcast that takes you on a journey through the world of inflight passenger experiences.Hosted by Corinne Streichert, an airline industry professional and inflight entertainment and connectivity veteran, this podcast is your inside look at the people, processes, and products that work together making your flight a comfortable one, while entertaining you along the way.
Each bi-weekly episode, ranging from 30 to 60 minutes, will feature interviews with airline personnel, vendors, industry experts and insiders who share their insights on new experiences, product developments, process improvements and innovation. Hear first-hand accounts of strategies that have shaped the passenger experience of today and the vision for the future.
Covering current topics and events in the aircraft interiors and inflight entertainment space, ‘On Your Flight Today will also offer bonus episodes, announcements and extra complimentary content.
With aviation being an international business and guests joining from across the world, ‘On Your Flight Today’ feels no-one is better positioned to share travel tips than a local. So, tune in to hear guest tips on travelling to their home cities!
Join us for "On Your Flight Today," available wherever you listen to podcasts, and be sure to visit our website www.onyourflighttoday.com for transcripts of the shows and more information.
Remember to subscribe and fasten your seatbelts as we take off on an exciting journey through the world of inflight passenger experience and entertainment.
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