Afleveringen
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Today we have a special episode of PCC local time. This week the APMM conference for local government managers took place in Bethlehem, Pennsylvania. Our conference took place in the ruins of the former Bethlehem Steel.
Overlooking the historic Steel Stacks, the largest revitalized brownfield in the country, it has become a top destination for arts and culture.
What better place then this to host the APMM 2024? Now, come with me for a break from sessions to enjoy voices that echo the theme of the conference, refresh, renew, and reimagine.
Oh, and by the way, are you coachable?
APMM is a premier association for professional municipal management in Pennsylvania. If you would like more information, check out the link below.
Guests include:
John Ernst, Manager, Lansdale BoroughPaul Leonard, Retired manager, former manager of Upper DublinCrandall Jones, Manager, Upper Darby Township, APMM 2024 Conference ChairDr. Craig Wheeland, Senior Vice Provost for Academics, Villa Nova UniversityKen Myers, Administrator, Quincy TownshipCarolyn McCreary, Manager, Montgomery TownshipGreg Primm, City Manager, City of Lower BurrellDan Santoro, Manager, Cranberry TownshipMatthew R. Serakowski, Manager Upper St. ClairKyle Beidler, Assistant Manager, Cranberry TownshipNate Kline, Sr. Acct Executive, Infradaft LLCDavid Pribulka, Manager, Susquehanna Township, Incoming PresidentSara Gibson, Manager, Camp Hill Borough, Incoming Conference ChairTom Vernau, Manager, Lower Allen TownshipPodcast Cover Photo taken by Nicole Whitaker, Manager, Township of Darby
MORE INFORMATION ABOUT APMMSign up for the PCC Local Time Newsletter HERE
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My guest today is Hugo Marynissen. He is an expert in Crisis Governance and Risk Management Co-holding the Chair of Crisis Governance at University of Antwerp.
Our conversation today will address the question of how leaders might structure organizations to better adapt to an uncertain world. He identifies key myths and assumptions that are part of traditional models that simply, do not work in times of crisis.
He is senior partner at PM•Risk Crisis Change and senior researcher at the University of Antwerp in the Business & Economics, Management department and professor at Antwerp Management School. The focus of his current research is on crisis networks, organizational resilience, normal chaos, and the role of crisis governance as a way to anticipate extreme events.
LINKSBio at PM Risk Crisis Change
LinkedIn
Research Links
Network of Networks: Preliminary Lessons from the Antwerp Port Authority on Crisis Management and Network Governance to Deal with the COVID-19 Pandemic
Network of Networks: Preliminary Lessons from the Antwerp Port Authority on Crisis Management and Network Governance to Deal with the COVID-19 Pandemic
Mentioned in Episode:
Normal Accidents: Living with High Risk Technologies by Charles Perrow
Video Intro to Episode
TIMESTAMPS03:00 - Definition of crisis governance and the inherent conflict between crisis and governance.
06:00 - Introduction of the concept of normal chaos and the human factor in crisis creation.
09:00 - Hugo's personal background and journey into academia and crisis management.
12:00 - Working with the fire service and the importance of science and academia in crisis management.
15:00 - Cultural shifts within fire services and the need for multiple good leaders rather than a single strong leader.
18:00 - Collaboration among different emergency services and the impact of hierarchical structures. Examples from the Port of Antwerp and crisis management practices during the COVID-19 lockdown.
27:00 - The concept of resilience in crisis management. Differentiating between bouncing back and bouncing forward after a crisis.
30:00 - The role of leadership in fostering resilience within organizations.
33:00 - Effective coordination and integration of autonomous networks in crisis management.
36:00 - Examples from the Houston Port and the Channel Industries Mutual Aid (CIMA).
39:00 - Real-world implications of network collaboration and trust-building.
42:00 - The role of governance in crisis management and decision-making processes.
- Balancing formal structures with implicit interactions and stakeholder influence.
45:00 - The necessity of political courage and long-term vision in governance.
- Peter Drucker's quote on turbulence and the need to adapt our thinking.
“The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.”
51:00 - The tendency to repeat mistakes and the lack of...
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Zijn er afleveringen die ontbreken?
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A disaster happens where hazards meet human systems.
My guest today shared that quote and much more about what local governments can do to lay the groundwork for a smooth recovery process should the worst-case scenario occur.
We go deep on what can be done before a disaster strikes. We talk about how to expedite the funding process and the unintended consequences when communities do not make the necessary investments before disaster strikes.
Dustin Hinkel works as a consultant at Guidehouse to help state and local governments, schools, nonprofits, find, acquire, spend, and retain grant funding to help them implement their most complex and critical public service projects.
Dustin has an academic background in environmental policy and natural and technological hazards. He began his career in county emergency management but eventually rose to the role of County Executive in Taylor County, Florida before moving into a consultant role with Guidehouse.
Sign up for the Pioneering Change Community Friday newsletter HERE to get inspired and receive updates about the community.
Sign up for the PCC Local Time Newsletter
LINKS TO DUSTINConnect with Dustin Hinkel on LinkedIN
More information on Guidehouse.com (State and Local Governments)
TIME STAMPS[00:03:00] Dustin's background in government and his education in emergency management. Transition from theoretical knowledge to practical application in emergency management.
[00:06:00] The realization of the importance of funding and fiscal stewardship in disaster management. Challenges in managing budgets during disasters.
[00:09:00] Support from mentors and networks in understanding public sector finance and budgeting. The role of regional associations in Florida's emergency management program.
[00:12:00] The impact of insurance rates on government investment in infrastructure.
Case study: The National Flood Insurance Program and its effects during the Great Recession.
[00:15:00] Steps to expedite funding in the event of a disaster.
Importance of pre-existing relationships and mutual aid agreements.
[00:18:00] The role of industry partners in disaster response and recovery.
Example: Utilizing local resources such as tree haulers and timber professionals.
[00:21:00] Typical questions from governments after a disaster regarding reimbursement.
Categories of expenses eligible for FEMA reimbursement and the importance of documentation.
[00:24:00] Political and administrative challenges in securing disaster declarations and assistance.
Example: Taylor County's experience during Hurricane Hermine.
[00:27:00] The importance of persistence and understanding FEMA processes.
The iterative nature of the public assistance process and interactions with FEMA officials.
[00:30:00] The complexities of local vendor preferences in federal procurement processes.
Balancing community involvement with federal standards for fair and competitive pricing.
[00:33:00] The importance of documenting baseline conditions for projects like beach renourishment and road reconstruction. Ensuring transparency and accountability in federal funding.
[00:36:00] Discussion on the Francis Scott Key Bridge and the role of federal government in local disasters. The importance of local and industry input in rebuilding infrastructure.
[00:39:00] The hypothetical scenario of FEMA funding as a loan rather than a grant.
The potential impact on community investment and infrastructure...
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Welcome to PCC Local Time. This week we have a special episode – the first in a series of episodes created in partnership with APMM, the Association of Professional Municipal Managers. We are talking with the current and upcoming Presidents, Amanda Serock and Dave Pribulka about the topics that are challenging local government today and the municipal manager who is behind the scenes making it all happen.
Follow this podcast and sign up for the newsletter to follow this series and related episodes. But more importantly, check out the APMM conference and ICMA conference this fall. If you have been sitting on the fence, well, we are waiting for you.
SHOW NOTESLearn more about APMM and sign up to be a volunteer at the ICMA Conference
Amanda Serock (LinkedIn)
Amanda has been working professionally in municipal management for 20 years. She is currently serving as the Township Manager in Concord Township, Delaware County, PA where she was appointed in October of 2017. Prior to that she served as Township Manager and Sewer Authority Manager at Chadd's Ford Township.
She received her Master’s Degree in Public Administration from Villanova University and her Bachelor’s Degree from LaSalle University.
David Pribulka (LinkedIn)
David is currently serving as the Township Manager in Susquehanna Township, Dauphin County, PA. since March 2022. Prior to that appointment he served as manager of Ferguson Township for 9.5 years and as Assistant Township Manager at Ferguson prior to that.
He received her Master's Degree in Public Administration from Kutztown University of Pennsylvania and his Bachelor's Degree from Moravian University.
TIME STAMPS:
[00:01:17] Leadership in Local Government.
[00:04:15] Municipal managers sharing technology.
[00:10:16] Generational dynamics in the workplace.
[00:10:48] Changing dynamics in local governments.
[00:16:01] Public safety and crisis.
[00:20:47] Sustainability challenges for managers.
[00:22:11] Professional management and development.
[00:26:02] Finding the Managerial Path.
[00:30:35] Seeking confidence and inclusion.
[00:34:16] Welcoming community in municipal government.
[00:37:43] APMM conference planning excitement.
[00:39:13] Becoming coachable.
[00:42:45] Passing the torch of leadership.
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Today, we welcome back Ray Patchett, the former City Manager of Carlsbad, California and now consultant to leadership teams. Ray brings a wealth of knowledge and insights into the organizational principles of city management and teams.
I asked Ray to take a deeper dive into his 8 Traits of High Performing Teams which will soon be out in published form. What stands out to me about Ray is his practical application of theory, direct approach, and insightful understanding of the city manager's role.
Our interview starts by exploring the concepts that influenced his development of these eight traits and concludes with a brief discussion of each trait.
If you like what you hear today, sign up for PCC Local Time Newsletter to get an email in your box every Friday with resources like this.
Sign up for the PCC Local Time Newsletter HERE
Bio
Raymond R. Patchett served as the City Manager for the City of Carlsbad, California, for 20 plus years where he has done extensive implementation of strategic change in a public sector organization. He joined the City in 1985. Prior to his appointment as City Manager in 1987, he served as Assistant City Manager for the City of Carlsbad, and has worked in local government since 1974 with the Cities of Manhattan Beach, Redondo Beach and Burbank.
He formed Patchett & Associates in 2006 to offer clients a full spectrum of consulting, coaching and training services that foster community excellence, organizational effectiveness and personal growth.
Patchett holds a Bachelor of Science degree in Public Administration from the University of Southern California, and a Master’s Degree in Organization Development from Pepperdine University. He is a Certified Facilitator in Group Facilitation Methods, Participatory Strategic Planning, and Relationship Awareness Theory
Resources mentioned in this episode:
• Bruce Tuckman; Forming, Storming, Norming and Performing
• Stanley McChrystal, Team of Teams
Quick summary of the 8 Traits:
1. Set the course and stay on course
2. Shape and energize the culture
3. Get the right people on the team
4. Empower others to manage the results
5. Establish ground rules or a working agreement
6. Do things to foster trust
7. Focus on results and regularly track progress
8. Provide flexible guidelines to produce superior results.
TIMESTAMPS:
[00:03:35] Synergy in team building.
[00:04:37] Managing Cross-Functional Teams.
[00:10:04] The mission creates the team.
[00:15:04] City manager as facilitator.
[00:19:18] Facilitation skills in teamwork.
[00:26:20] Bureaucracy in organizations.
[00:27:24] Public service and learning culture.
[00:35:06] Managing resistance and change.
[00:41:30] The ethical obligation to be politically neutral.
[00:44:48] Team development questions.
[00:49:55] Handling resistance in group dynamics.
[00:52:25] Building a safe space.
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Today, I bring you Peter Marshall. Peter has a long and distinguished career as a city manager and consultant to local governments. Most notably, he was city manager at State College Pennsylvania for many years and before that, Newark, Delaware.
Peter and I have had many conversations over the years. He has so much to say about the field of city management, but today I bring you perhaps my favorite conversation and that is about his travels to other parts of the world to meet with other city managers and teach.
Marshall holds a Master’s Degree from the Wharton School of the University of Pennsylvania. He has been a municipal manager in Michigan (6 years), Delaware (13 years), and Pennsylvania (22 years). In addition to municipal management, Marshall taught Public Administration, Labor Studies, Municipal Management, and Government at four universities. Marshall has also had extensive experience with local government officials in several foreign countries.
LinkedIn
Article in the Daily Collegian
If you are interested in getting more content like this, sign up for our Friday PCC newsletter HERETimestamps:
[00:00:22] Traveling during Northern Ireland troubles.
[00:08:25] Journey to Australia for work.
[00:19:05] Life in the Australian Outback.
[00:23:18] Experiences with Indigenous Australians
[00:25:38] Exchange with Christchurch, England
[00:26:15] International travels and conferences.
[00:31:20] A chance encounter.
[00:37:44] Japanese culture observations.
[00:39:12] Homestay with Japanese City Manager
[00:46:28] Teaching in Georgia (former Soviet Union).
[00:51:25] Academic exchange and learning.
[00:51:48] The Value of International Experiences for Managers
[00:53:42] Peter's Takeaways from International Travels
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Today we talk with managers about the the role of technology in local government and the need to adapt to and address technology challenges.
My co-host today is Claudia Arriaga, Senior Vice President of Customer Service at OpenGov
Our three distinguished guests include:
Aaron Siko, Manager, Hempfield Township, Westmoreland County
Dave Pribulka Manager, Susquehanna Township, Dauphin County
Brad Gotshall, Manager, Lower Paxton Township, Dauphin County
This episode is brought to you by OpenGov.
OpenGov is the leader in cloud software exclusively designed for local government agencies.
Our mission is to power more effective and accountable government. With more than 1800 local government agencies across the U.S. using its solutions for budgeting and planning, procurement, financials, asset management, and permitting and licensing, the team has heard countless stories from public servants like you. Hear some of the most inspiring ones - and share your own story - at Why We Serve
And, OpenGov is hosting a can't-miss user conference in summer 2024 - it'll be the only time public servants from across all types of agencies. Secure your spot at here: https://opengovtransform2024.vfairs.com/en/.
TIMESTAMPS
[00:00:32] Evolving cybersecurity threats.
[00:06:52] Enhancing transparency and communication.
[00:09:42] Using technology for transparency.
[00:13:36] Elected officials and technology.
[00:16:45] Technological enhancements for submitting complaints.
[00:21:40] Automating workflows with technology.
[00:25:33] Future cities and transportation modernization.
[00:28:04] Internet speed upgrade.
[00:32:14] Utilizing data for better services.
[00:36:11] Technology upgrades and collaboration.
[00:40:00] Workplace environment and remote work.
[00:44:22] Enhancements in the mobile workplace.
[00:49:19] Staff-generated ideas and implementation.
[00:51:43] Code enforcement and technology.
[00:57:29] Value-added benefits for employees.
[01:00:54] Cybersecurity and technology vulnerabilities.
[01:05:47] Importance of collaboration and networking.
[01:07:32] Collaboration and gratitude.
Copyright 2024 Nancy Joan Hess
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Today we are talking about sustainable futures, what that means and how it intersects with local government. I am joined by co-host John Diamond, Professor Emeritus, Edge Hill University, UK and three esteemed guests.
Christa Breum Amhøj Co-founder Action University, Copenhagen Business School, DenmarkPam Adams, Sustainability Planner at Centre Region Council of Governments, Pennsylvania, USJim Price, Borough Manager, Crafton Borough Manager, Sustainable Pittsburgh, Pennsylvania, USThis is the second episode in our Across the Pond series in which we engage topics that are both global and local. Where do we locate the limits of our understanding and how can we reach across boundaries to gain insights?
If you are interested in getting more content like this, sign up for our Friday PCC newsletter HERE
BIOS AND CONTACT INFOJohn Diamond is an Emeritus Professor of Public Policy and Professional Practice at Edge Hill University in the UK. He works as a critical friend to leaders and practitioners in the not-for-profit and university sectors. Central to his approach is the active use of conversations and dialogue as a way of developing and strengthening the power of relational practice and learning . He is a co-editor of the internationally focused Handbook of Teaching Public Administration (2022) and is co-editor of two book series – University-Community Policy Connections and Critical Perspectives in International Public Sector Management
Christa Breum Amhøj - See also: Slide Deck - Life Affirming Collaboration (Three Waves of Sustainability)
Pam Adams
Jim Price
Resources Mentioned in the ShowChrista:
The Glasgow Energy LabLaura Storm, Regenerative LeadershipTim Ingold Lines of LifePam:
Communities Program - The World Research InstituteNational Renewal Energy LabCity Climate Corner PodcastJim:
Sustainable PAPaul Hawkins The Ecology of CommerceJohn:
Thomas Bryer, Central Florida... -
What does an ethnologist in policing from the UK have in common with a Police Chief from the U.S.? Quite a bit as it turns out. But the contrast also helps us get a fuller perspective on what is going on behind the scenes.
This is the first episode in our Across the Pond series in which we engage topics that are both global and local. Where do we locate the limits of our understanding and how can we reach across boundaries to gain insights?
This episode highlights the challenges and demands of policing today. We address legitimacy in policing, the focus on vulnerability vs criminality, recruitment and professional development, and more broadly the evolving nature of police work.
If you are interested in getting more content like this, sign up for our Friday PCC newsletter HERE
SHOWNOTES
Bios
Mike Rowe
Disassembling Police CultureEthnography and the Evocative World of Policing (OUT SOON; Edited By Matthew Bacon, Bethan Loftus, Mike Rowe)Ron Camacho
Spotlight on the work of Ron CamachoStrategies to keep your ego in check[Mentioned in the show @51:23] CURRENT READING LIST FOR BOROUGH OF CHAMBERSBURG POLICE DEPARTMENT
Emotional Intelligence 2.0 by Travis BradberryGood to Great: Why Some Companies Make the Leap and Others Don't by Jim CollinsExtreme Ownership: How U.S. Navy SEALs Lead and Win BBY Jocko WillinkLeaders Eat last: Why Some Teams Pull Together and Others Don't by Simon SinekBlink: The Power of Thinking Without Thinking by Malcolm GladwellTimestamps:
00:00:00 Focus on vulnerability in policing.
00:06:25 Importance of community engagement.
00:15:14 Understanding police use of stop and search.
00:20:20 Training is crucial for police.
00:25:18 Discretion influenced by various factors.
00:32:23 Importance of human interactions.
00:36:54 Invest in self-improvement and well-being.
00:42:39 Focus on vulnerability, not criminality.
00:51:23 Education is key for police.
00:54:49 Invest in education for officers.
01:02:18 Support officers in their mission.
01:07:37 Hope for the future of policing.
01:14:06 Importance of continuous learning.
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Today we dive into the final conversations of our series. This time we talk about the multi-generational workforce and the path to professionalism.
My guest, Kim Nash teaches for the Society of Human Resource Management and has a consultancy focused on helping HR professionals grow their career.
This series contains six conversations that build on the central theme of how HR can create value in an organization.
If you are interested in more in-depth notes on this episode and additional content, or would like to know more about the Pioneering Change Community, sign up for the Friday PCC newsletter HERE
BIOKim has spent more than 20 years teaching the SHRM HR Essentials, the SHRM Learning System, and other human resource related courses to mentor and encourage human resource professionals to grow in their professional development and pass the certification exam. In 2017, Kim founded her company, THriv, LLC to mentor, coach, teach, and train human resource professionals and leaders for success. In the spring of 2023, Kim published her first book, Burn the Plow, a story about her career journey, and she launched a Vlog, Fill My Cup designed to renew and inspire leaders in the summer of 2023.
SHOW NOTES00:00:00 Millennials and Gen Z dominate workforce.
00:09:03 Work-life balance and changing priorities.
00:13:17 Generational interaction is crucial.
00:16:59 Face-to-face interaction is important.
00:23:10 Bridging generation gaps through collaboration.
00:27:29 Reverse mentorship in the workplace.
00:29:03 HR needs to be bridge builders.
00:37:12 HR professionals need financial understanding.
00:43:24 Take initiative in your career.
00:47:33 Explore different paths to HR.
00:55:02 Continuing education is essential.
00:57:11 Importance of HR professionalism.
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Welcome to PCC Local Time. I am your host Nancy Hess and today we continue our six-part conversation series on Busting HR Myths series with Kim Nash. We talk about whether organizations that pay the most get the best employees and how HR becomes the scapegoat in organizations.
If you are interested in more in-depth notes on this episode and additional content, or would like to know more about the Pioneering Change Community, sign up for the Friday PCC newsletter HERE
BIOKim has spent more than 20 years teaching the SHRM HR Essentials, the SHRM Learning System, and other human resource related courses to mentor and encourage human resource professionals to grow in their professional development and pass the certification exam. In 2017, Kim founded her company, THriv, LLC to mentor, coach, teach, and train human resource professionals and leaders for success. In the spring of 2023, Kim published her first book, Burn the Plow, a story about her career journey, and she launched a Vlog, Fill My Cup designed to renew and inspire leaders in the summer of 2023.
Find out more about Kim Nash HERE or connect with her on LinkedIn
SHOWNOTES:[00:02:10] Top paying employers struggle.
[00:03:25] Pay is not the only motivator.
[00:04:33] Employee turnover and retention.
[00:51:19] Importance of manager and HR partnership.
[00:08:30] Onboarding and employee buddy.
[00:09:10] Retention starts in the recruitment process.
[00:14:08] Rethinking sign-on bonuses.
[00:19:06] Generational differences in benefit preferences.
[00:26:58] Flexibility in the workplace.
[00:28:03] The gig economy.
[00:31:13] Changing work to enable flexibility.
[00:35:31] Pay increases and fairness.
[00:39:31] HR as scapegoat.
[00:43:18] Termination and difficult conversations.
[00:49:34] Managerial Training and Development.
[00:54:12] Policies and enforcement.
[00:57:37] Involve leadership in policy decisions.
[01:01:23] Odd policies in organizations.
[00:59:14] Importance of effective organizational policies.
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Today I am excited to welcome three return guests. Dr Bev Cigler, professor emerita from Penn State, Dr John Kincaid, professor at LaFayette College, in Easton Pennsylvania and Matt Candland from Upper Moreland Township in Montgomery County, Pennsylvania.
In this episode, we talk about the rising occurrence of national issues entering into local politics and the resulting polarization that occurs.
This episode presents views that balance, on the one hand, the role of our federal constitution in supporting activism on national issues at the local level, and on the other, the business of local government and the role of the city manager.
In short, this episode is a quick study on how federalism impacts local government. As you will discern, this conversation is one that deserves many more. But what is presented here is a foundation for understanding, perfectly crafted and presented by my three esteemed guests.
Sign up for the PCC Local Time Newsletter HERE to get more resources on this episode and community updates every Friday in your inbox.
BIOSProfessor John Kincaid is the Robert B. and Helen S. Meyner Professor of Government and Public Service and Director of the Meyner Center for the Study of State and Local Government at Lafayette College, Easton, Pennsylvania. He is recognized around the world for his scholarship in the area of Federalism. Connect with him on LinkedIn HERE or learn more about him HERE.
Professor Bev Cigler, is a Penn State Distinguished Professor Emerita of Public Policy and Administration. Her affiliations include Wayne State, Thiel, North Carolina State, University of North Carolina-Chapel Hill, and Penn State Harrisburg (PSH). She is well-known for her pracademic perspectives and scholarship in the area of American Federalism and Intergovernmental relations. You can connect with her on LinkedIn HERE or learn more about her HERE.
Matt Candland is the Township Manager of Upper Moreland Township in Montgomery County, Pennsylvania. Born and raised in the Washington DC area. He attended Brigham Young University and received BA – double major English Literature and American Studies; he received his Master of Public Administration from North Carolina State University and a MBA from Frostburg State University – Master of Business Administration. You can connect with him on LinkedIn HERE
SHOW NOTES00:00:00 Polarization and local politics.
00:08:04 Local government activism can be detrimental.
00:11:36 Local government faces increasing challenges.
00:17:09 Managers' role in addressing issues.
00:21:18 Local governments can push back.
00:24:44 Sanctuary cities and nullification.
00:32:09 Polarization threatens local government effectiveness.
00:34:58 Managers can promote good government.
00:42:17 Digital literacy can reduce polarization.
00:45:24 Moving from debates to dialogue.
00:52:23 Local activism leads to division.
00:53:00 Stay neutral as a manager.
01:04:45 Managers can lower political temperature.
01:02:20 Think globally, act locally.
01:04:59 Managers can influence community temperature.
01:10:57 Local governments can engage internationally.
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This is a six part series made especially for HR professionals and managers who wrangle with HR issues. Today, my guest and partner in this series, Kim Nash joins me in the first two of our six conversations in Busting HR Myths Series.
Each conversation is 30 min and builds on the central theme of how HR can create value in your organization.
These episodes will help you build the business case for HR and help you evaluate your organization needs.
We hope these episodes will stimulate more conversations inside the Pioneering Change Community as we build out content in the coming months.
If you are interested in more in-depth notes on this episode and additional content, or would like to know more about the Pioneering Change Community, sign up for the Friday PCC newsletter HERE
BIOKim has spent more than 20 years teaching the SHRM HR Essentials, the SHRM Learning System, and other human resource related courses to mentor and encourage human resource professionals to grow in their professional development and pass the certification exam. In 2017, Kim founded her company, THriv, LLC to mentor, coach, teach, and train human resource professionals and leaders for success. In the spring of 2023, Kim published her first book, Burn the Plow, a story about her career journey, and she launched a Vlog, Fill My Cup designed to renew and inspire leaders in the summer of 2023.
Find out more about Kim Nash HERE or connect with her on LinkedIn
SHOW NOTES:Episode 1: HR is a necessary Evil
• What do most people think about HR?
• Evolution of the HR function in an organization.
• The reasons HR is important today?
Episode 2: Recruitment – Post-it and They Will Come
• Recruitment is more than posting an open position on a job board
• Discuss the importance of employment branding
• Provide statistics about open positions in the U.S. and the number of job seekers
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Today Tremayne Terry and Jarvis Brown are with us to talk about what they do and why supplier diversity makes sense from every angle, including business, community, economics, sustainability and social governance.
If you are like me, you may question where the path to diversity begins. This episode will change that.
If you have a desire to leverage diversity, you will come away with ideas and a sense that this is a way to go.
Tremayne Terry and Jarvis Brown are innovating in the space of diversity initiatives. They talk about why such initiatives are necessary and vital for economic, social and communal well being. How they leveraged an opportunity at Capital Region Water in Harrisburg Pennsylvania to organically grow this initiative in the community, is remarkable.
Check out the show notes for more details.
Sign up for the PCC Local Time Newsletter HERE to get more resources on this episode and community updates every Friday in your inbox.
BIOTremayne E. Terry has over 10 years of success in growing a minority business enterprise (MBE) and developing business diversity programs for public and private entities. With a history in state & local government, and public infrastructure, Tremayne is a proven leader when it comes to forging partnerships for businesses and organizations. With demonstrable work in business diversity and strategy development, Tremayne is a proven leader in this field. His goal is to provide clients with cutting-edge solutions while maximizing inclusion for minority-owned, women-owned and other diverse businesses.
Connect with Tremayne on LinkedIn.
Jarvis Brown is Diversity Manager at Capital Region Water in Harrisburg, Pennsylvania. You can learn more about him and the supplier diversity management program at the CRW website. HERE
SHOW NOTES00:00:00 Smaller organizations may be more equipped for supplier diversity programs.
00:05:58 Diversity is essential for success.
00:08:30 Policy in writing vs policy in action.
00:11:38 Disrupting a system.
00:21:28 Supplier diversity is essential.
00:24:54 Building relationships and trust.
00:28:44 Extractive businesses harm community sustainability.
00:35:01 Smaller organizations are more equipped.
00:45:18. Supplier diversity strengthens communities.
00:46:05 Supplier diversity drives project success.
00:49:10 Making business participation easier.
00:52:19 Collaboration is key for diversity.
Quotes:
00:06:39 - "So diversity makes sense socially and it makes sense business wise as well."00:09:07 - "The policy as written piece is what our disadvantaged business have historically had complaints about, have not trusted is the policy on paper that no one sees, the policy that it's there, but no one knows what it really says."00:12:02 - "And oftentimes I'll say it, you're, you're disliked by everyone, right?"00:16:52 - "There was just that disruption on the other end and folks filling out paperwork without putting much effort into it."00:19:31 - "It's so built in organizations, no matter what you're trying to change."00:26:47 - "So that's what it means for minority businesses is that they feel like they, they know that they have a voice and an extra seat at the table that's working on their behalf."00:30:45 - "And so this supplier diversity and being able to participate on the construction contracts that are happening right in your backyard is important."00:33:06 - "So when that customer is mad because their water pressure is down or -
Chief John String is currently the Chief of Police at Narberth Borough in Montgomery County Pennsylvania. Among other topics we explore the intersection between public demand for officers to be more involved in mental health and outreach, and the preferences of the new generation of recruits.
Our conversation is wide ranging, so check out the show notes for more detail.
Sign up for the PCC Local Time Newsletter HERE to get more resources like this every Friday in your inbox.
BIOChief John Stringer on LinkedIn
SHOW NOTES[00:00:27] Changing retirement plans for officers.
[00:05:39] Professional growth in policing.
[00:08:47] Change in policing mindset.
[00:15:33] Transparency and video release policies.
[00:19:26] Rebuilding police trust.
[00:23:12] Privacy concerns with body cameras.
[00:24:30] Changing the conversation forward.
[00:29:20] The dark side of technology.
00:32:18] Managing technology in law enforcement.
[00:36:30] Hiring and recruiting in 2023.
[00:38:37] Education for police officers.
[00:42:49] Focusing on high liability areas.
[00:47:31] Interesting areas to explore.
[00:49:25] Relationship with police departments.
[00:53:03] Strained relationship with law enforcement.
[01:02:03] The hub model.
[01:04:10] Building a networked government.
[01:09:51] Policing and community adaptation.
[01:11:22] Funding and resource limitations.
[01:15:00] The future of policing.
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For a long time, I have wondered why EAPs or employee assistance programs are so under utilized in organizations.
Today I talk with Jim Oher who has worked as a corporate director, executive consultant, psychoanalyst and group educator. He is also a trained mediator and resiliency hardiness specialist. He is co-author and editor of two books: The Employee Assistance Handbook andThe Employee Assistance Treatment Planner.
If you wonder why we are not using EAPs more to address mental health issues in the workplace, particularly given they are free of cost, this conversation may help you re-think, like it did me, how we could use EAPs in our workplaces to support employees who are struggling to stay plugged in.
As always, I am interested to hear from you. Let me know if you have found ways to make your EAP program more accessible and relevant to employees.
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CONTACT INFOJim Oher Website
LinkedIn Profile
The Employee Assistance Treatment Planner
SHOW NOTES[2:12] Why are mental health issues on the rise?
[8:20] Glad to be Unhappy, sung by Frank Sinatra
[9:11] How might EAP programs be utilized effectively in an organization to help address mental health?
[10:11] Behavioral health field and AI
[11:48] Employee who counseled for substance abuse.
[12:48] Parameters of confidentiality
[15:37] What about softer issues where an employee just needs support?
[17:49] Counseling versus EAP
[20:43] Do HR Managers trust EAPs?
[22:56] EAPs are full of complexities and paradoxes
[25:08] EAP protocol and ethical guidelines
SHRM resources
[26:22] The two paths and what they look like
[29:56] Managers are still not comfortable with the role of coach
[31:26] More on impact of COVID
[37:49] Why don’t leaders engage EAP for coaching?
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Today I meet with Ray Patchett for Part 2 of our conversation about organization teams and performance.
In this episode, we delve into the topic of bureaucracy and its impact on organizations. We discuss the strengths and weaknesses of bureaucratic structures and how they can either enhance or hinder results. Our conversation transitions to exploring key traits of successful teams, managing transitions, polarization, and conflict resolution. Tune in for an insightful discussion on navigating organizational dynamics for optimal performance.
Raymond R. Patchett served as the City Manager for the City of Carlsbad, California, for 20 plus years where he has done extensive implementation of strategic change in a public sector organization. He formed Patchett & Associates in 2006 to offer clients a full spectrum of consulting, coaching and training services that foster community excellence, organizational effectiveness and personal growth.
Sign up for the PCC Local Time Newsletter HERE to get more resources like this every Friday in your inbox.
SHOW NOTES[00:02:32] Limits of bureaucracy in administration.
[00:05:07] Holding fast to integrity.
[00:10:02] Decision-making styles.
[00:15:21] Affirmative topic development.
[00:17:37] Creating organizational culture.
[00:22:19] Beginnings and transitions.
[00:28:38] Mental health and transitions.
[00:33:22] Mental health in the workplace.
[00:36:10] Trauma and work experiences.
[00:43:10] Dealing with logic and emotion.
[00:47:31] Focusing on your business.
[00:49:12] When to speak out.
[00:55:02] Politicizing policies and positions.
[01:00:28] Conflict resolution techniques.
References:
Margaret J Wheatley. Turning to One Another. 2018
William Bridges. Managing Transitions: Making the Most of Change. 2017 edition
Malcom Gladwell. Tipping Point. 2002
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Raymond R. Patchett served as the City Manager for the City of Carlsbad, California, for 20 plus years where he has done extensive implementation of strategic change in a public sector organization.
In this episode, (Part 1 of 2,) he shares his unique approach to creating high performing teams, partnering with Council and shaping organization culture.
He formed Patchett & Associates in 2006 to offer clients a full spectrum of consulting, coaching and training services that foster community excellence, organizational effectiveness and personal growth.
Sign up for the PCC Local Time Newsletter HERE to get more resources like this every Friday in your inbox.
SHOW NOTESTimestamps:
[00:01:30] Ray Patchett's work in community building.
[00:03:41] Aging and leadership integration.
[00:09:18] Dream that inspired career.
[00:14:17] Setting goals in city government.
[00:19:19] Managers creating the vision.
[00:20:17] City Manager's Partnership with Council.
[00:26:24] Developing engagement through meaningful work.
[00:31:16] The psychological transition period.
[00:35:20] Affirmative topics.
[00:38:21] Perception of community safety.
[00:44:52] Bureaucracy and agile organizations.
Resources from Episode:
• 8 Traits of Great Teams
• Partnership Wheel
Books mentioned in this episode:
Books by Peter Block:
The Answer to How Is Yes: Acting on What Matters Paperback – October 1, 2003Stewardship: Choosing Service Over Self-Interest Paperback January 1, 1993Community: The Structure of Belonging Paperback – July 17, 2018 (2nd Edition)Peter Koestenbaum. Leadership: The Inner Side of Greatness (Jossey Bass Business & Management Series) 1st Edition
John M. Bryson, Farnum K. Alston. Creating Your Strategic Plan: A Workbook for Public and Nonprofit Organizations 3rd Edition
David Cooperrider. Collaborating for Change: Appreciative Inquiry Paperback (2020 edition)
William Bridges. Managing Transitions: Making the Most of Change (2017 edition)
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My guest on this episode of PCC Local Time is Chad Michael Bruckner and he opens up about his story of why he left policing and how he re-discovered his purpose. What I find so valuable in Chad’s story is his ability to build a bridge between his past and present. He does not throw away the past, but sees his wins, losses and failures as potential for growth. He looks for the transformative gold, something we can all hope for in our own lives.
Chad is coaching, consulting and writing a book now. He is also a popular speaker and a prolific content creator on social media. This episode relates to community safety, mental health and leadership If you know Chad, you know he is engaging and he certainly brings that home in this episode.
CONTACTChad Bruckner on LinkedIn
Intercounty Investigations and Solutions
SHOW NOTES[5:34] From the army to beginnings in law enforcement
[9:05} Policing is messy. It is not black and white. The cool club mentality
[10:33] The questions we are not asking during the selection process
[13:30] Experience as a young sergeant.
[16:55] Episode with mental health / PTSD mid 20’s
[21:36] I felt hopeless and powerless in my situation
[25:29] Vulnerability in leadership
[27:27] Ted Lasso
[33:52] Managers struggle with time and pressures
[41:04] Why I left policing
[43:47] The power of recovery
[48:45] What I am doing now and see coming in the future
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Chief David Steffen, became Chief of the newly formed Northern Lancaster County Regional Police Department in 2012. He talks with me about regional policing and community safety, and how the regional focus shapes standards and professionalism. I ask Chief Steffen what drives his efforts to create a culture of openness and accountability. He talks about the importance of technology, training and education, and a culture of openness to change the way people interact with and understand the role of police in their community. In this episode you will hear about why and how he evolved practices and policies to create a sustainable practice of high-performance policing.
BIOChief David Steffen - LinkedIn
Chief David Steffen leads the Northern Lancaster County Regional Police Department’s 34-officer force. This is the final chapter in a law enforcement career that began in over forty years ago. Most recently, Steffen concluded 27 years of service with the Northern York County Regional Police Department, a 65-full time officer department serving over 88,000 residents. During his career Chief Steffen developed specializations in advanced forensics, death investigations, child abuse, and sex offense investigation. He has been assigned to countless complex criminal cases and has investigated over a dozen homicides including the arrest of a serial killer who was portrayed in the national media.
As the final chapter of a rewarding career, Chief Steffen was provided a very unique opportunity to design and command a newly formed regional police department putting the lessons learned in a career of regional policing into a newly created department from the actual beginning of the agency.
Since inception on January 1, 2012 the newly established Northern Lancaster County Regional Police Department has grown and now serves the residents of Clay Township, Penn Township, Warwick Township, and the Borough of East Petersburg. The NLCRPD has emerged as a high performance, progressive, professional, full service law enforcement agency utilizing technology, training, with emphasis on career development of agency members in the delivery of high quality police services to approximately 42,500 residents. The agency is accredited and is only one of 116 agencies among over 1,100 in the Commonwealth who are accredited.
Chief Steffen currently serves as Chairman of the Executive Board, and immediate past President of the Pennsylvania Chiefs of Police Association. He serves on various executive committees including the legislative, training and education committee. He is also a member of the Pennsylvania Law Enforcement Accreditation Commission Board, International Association of Chiefs of Police, and other professional organizations. Chief Steffen is married to his wife Lisa for over 42 years and has four adult children, and two grandchildren. In his spare time, he is an avid fly fisherman, outdoors enthusiast, and enjoys RV camping at state parks, cooking and being with his family.
SHOW NOTES4:20 …A system of tracking of time and other, key performance metrics to provide proof (that they were getting what they paid for) and transparency.
6:18 How the position of Chief was filled….
10:24 Every officer has to have some sort of self-actualization.
11:48 The Goldilocks Story
13:30 That’s the way we have always done it…
18:08 Collaboration across departments (and municipalities) e.g., MS4 example
20:13 Challenges when forming a new department.
22:40 Recruitment and selection of officers
29:00 Attention to diversity
31:51 Emphasis on first-line supervision
37:13 Technology is not used for “gotcha”
41:38 Structure in our organizational charter is providing proofs to our municipalities that we deliver, the services that they pay...
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