Afleveringen
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In this episode of the Pure Digital Passion Podcast, on the 2nd December 2024, I had the privilege of representing Dotsavvy on a distinguished panel discussion titled “I Like My Coffee Black: Trade Today and Trade Tomorrow – The Realities” during the recent Africa Trade Development Forum (ATDF) in Kigali, Rwanda.This landmark event, jointly organized by TradeMark Africa and Rwanda’s Ministry of Trade and Industry, brought together thought leaders, innovators, and policymakers to address the challenges and opportunities of digital trade in Africa.Moderated by the insightful Allen Asiimwe, Deputy CEO of TradeMark Africa, the panel featured:Antoine Sebera, Government Chief Information Officer, Rwanda Information Society Authority (RISA)Bernice Omiunu, Founder, Women in Blockchain AfricaGabriel Negatu, Board Member, Atlantic Council and TradeMark AfricaDiscussion Highlights:The panel tackled key issues such as bridging policy gaps, fostering trust in e-commerce, and financing digital infrastructure:Framing the Issues: Allen set the tone with her analogy of “eating an elephant,” emphasizing a step-by-step approach to solving Africa’s trade challenges.Bridging Policy and Practice: Antoine highlighted Rwanda’s success with the Electronic Single Window and the need for infrastructure investments.Building Consumer Trust: Bernice shared how blockchain can enhance supply chain transparency, while Gabriel discussed the role of digital IDs and interoperable platforms in fostering trust.Financing and Scaling Digital Innovations: Gabriel advocated for innovative PPP financing models, while I emphasized local context and interoperability in scaling digital platforms.Timestamps:[0:00] Introduction by Allen Asiimwe[5:30] Moses Kemibaro on policy gaps and infrastructure needs[15:00] Antoine Sebera on digitized trade solutions in Rwanda[25:10] Bernice Omiunu on blockchain’s role in trust-building[35:20] Gabriel Negatu on financing and PPP models[45:40] Final thoughts and actionable insightsDiscover how digital trade is transforming Africa’s economies through collaboration, innovation, and investment.#Trade #DigitalTrade #ECommerce #MarketPlace #Markets #SMEs #MSMEs #SmallBusiness #Traders ##Business #Commerce #AFCTA #AU #AfricanUnion #CrossBorder #EastAfrica #Kenya #Rwanda #Tanzania #Africa #Uganda #Ethiopia #Djibouti #Burundi #ATDF #Internet #DigitalMarketing #SocialMedia
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In this episode of the Pure Digital Passion Podcast, I sit down with Ben Roberts, one of Kenya's and Africa’s most influential technology and digital infrastructure leaders, to explore his journey and insights on technology, innovation, and education.
We start by uncovering Ben’s early years in the UK, where access to a physics lab and home computers sparked his passion for technology. He shares how these formative experiences shaped his decision to study physics at the University of Bristol and ultimately led to a career in telecommunications.
Ben reflects on his pivotal role at Liquid Telecom, where he spearheaded the transition from satellite to fiber connectivity across Kenya and Africa. From navigating challenges like elephants trampling cables to finding innovative ways to protect infrastructure, Ben shares fascinating anecdotes about building Africa’s digital backbone.
A major highlight of our conversation is Ben’s work in STEM education. As the Board Chair of Young Scientists Kenya, he’s driving initiatives to connect schools to the internet and empower students to apply STEM concepts to solve real-world problems.
We also discuss Ben’s new ventures: Nova Space, which leverages virtual reality to enhance technical education, and Lipagas, a pay-as-you-go LPG startup tackling clean energy challenges in Kenya.
Finally, Ben shares his vision for the future of Kenya's and Africa’s technology landscape, from green energy and AI hubs to the importance of investing in digital infrastructure and policies.
Chapters:
0:00 Introduction
3:00 Early years in the UK
10:00 Transition to Africa and Liquid Telecom
20:00 Building Africa’s digital backbone
28:00 Passion for STEM education
35:00 New ventures: Nova Space and Lipagas
45:00 Vision for Africa’s tech future
50:00 Advice for young innovators
This episode is packed with insights for anyone passionate about technology, education, and Africa’s growth.
Don’t forget to like, share, and subscribe for more episodes of the Pure Digital Passion Podcast!
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Zijn er afleveringen die ontbreken?
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Last week, I had the privilege of attending the Digital Hubs Strategy Conference in Kakamega County, where Kenya’s ambitious Digital Superhighway initiative took center stage. The event marked the launch of two digital hubs at Kakamega County Polytechnic and St. Paul’s Shianda County Polytechnic, key milestones in Kenya’s journey to bridge the digital divide.
This transformative effort is driven by a collaborative partnership between the Ministry of ICT and Digital Economy, Konza Technopolis, the Communications Authority of Kenya, and Huawei Kenya, among others. These digital hubs are more than access points—they are empowering communities through digital education, entrepreneurship, and opportunities for economic growth.
Throughout the day, I engaged with key stakeholders, including educators, students, and policymakers, to understand the real impact of these hubs. Here are some highlights:
Adam Lane from Huawei Kenya shared how Huawei’s contributions include high-speed broadband connectivity, ICT training, and state-of-the-art digital tools to transform institutions into modern learning hubs.
Carolyn Kamete, Principal at Kakamega County Polytechnic, explained how their hub has tripled student enrollment, empowered youth and women, and created global linkages for trainees.
Julia Opoti, Principal at St. Paul’s Shianda County Polytechnic, emphasized how digital resources have equipped trainees with critical ICT skills and increased their employability.
Students like Sharon Nekesa and Silas Mulama shared inspiring stories of earning income online through digital platforms facilitated by the hubs.
Evans Akoko, Centre Manager, highlighted how tailored training programs are creating career pathways for both trainees and community members.
Hon. Victoria Zillah, MCA Kakamega County, discussed how these hubs have not only boosted enrollment but also attracted partnerships and resources that enhance their overall impact.
The success of this initiative reflects the power of collaboration between the government, private sector, and academia. Together, they are creating ecosystems that provide the tools and skills needed to thrive in today’s digital economy.
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On Wednesday, December 11, 2024, I had the distinct honor of being the Chief Guest at the inaugural Teja Talks Speaker Series hosted at Teja Spaces on Riverside Drive in Nairobi, Kenya. This event, organized in partnership with The Kenyan Wallstreet and Johnnie Walker, brought together a diverse audience of business leaders, professionals, and innovators to discuss the ever-changing dynamics of an increasingly digital-first global business environment.
The theme of the evening was “Helping Brands Understand and Adapt to the Ever-changing Digital Environment”—a topic that resonated deeply with all present. The cozy yet professional ambiance of Teja Spaces, enhanced by the elegance of a bespoke Johnnie Walker Blue Masterclass, set the perfect stage for a dialogue rich in ideas and practical insights.
The podcast recording started late due to technical hiccups but the discussion picked up seamlessly and what unfolded was a deep dive into the interplay of technology, consumer behaviour, and brand strategy, expertly moderated by Andrew Barden, CEO of The Kenyan Wallstreet.
In my conversation with Andrew, I emphasized the increasing importance of adapting to emerging technologies like artificial intelligence (AI) and leveraging influencer-driven content to maintain relevance with today’s informed, aspirational consumers.
What We Discussed: A Detailed Recap
The conversation with Andrew Barden was candid and far-reaching. Here are some key topics we covered:
In-house vs. External Advertising Agencies: We discussed the growing trend of brands establishing internal agencies for cost efficiency and tighter control. I noted that while this offers some benefits, it risks creating a myopic view of a brand. External agencies bring fresh perspectives and creative ideas that are invaluable for long-term success.
Brand Communication in the Digital Age: Addressing misinformation and fake news, I shared how brands can combat these challenges by consistently communicating authentic and high-volume content. This approach not only counters misinformation but also builds trust and loyalty among consumers.
The Evolution of Media Consumption: We explored how platforms like TikTok and podcasts are reshaping content consumption, with consumers gravitating toward short, snackable formats. I drew parallels with the growing influence of grassroots media channels over traditional outlets.
Future of Print Media: With print newspapers like People Daily going fully digital, we debated whether print media has a future. I argued that legacy media must adapt to digital-first strategies while recognizing that younger generations have little affinity for print.
AI in Business Operations: Sharing my experiences with AI tools like ChatGPT, Perplexity, and Riverside, I highlighted how AI is revolutionizing everything from recruitment to medical diagnostics. Companies that adopt these technologies early gain a compounding advantage that competitors struggle to catch up with.
Reaching Decision-Makers in a Digital World: For B2B companies, I recommended leveraging LinkedIn as a powerful tool for thought leadership and targeted advertising. I shared how my LinkedIn newsletter organically grew to 15,000+ subscribers, predominantly C-suite executives, showcasing the platform’s potential for meaningful engagement.
Closing Thoughts
As the evening drew to a close, it was clear that Teja Talks had accomplished its mission of fostering meaningful dialogue and connection among forward-thinking business leaders.
The intersection of technology, strategy, and creativity will continue to define how brands navigate the future, and forums like these are instrumental in shaping that journey.
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In this episode of the Pure Digital Passion Podcast, I had a great conversation with Dele Akinsade, Senior Director of Cloud Expansion at Microsoft, to explore the transformative role of cloud technology and AI in Africa’s digital economy.
From the challenges of building AI-ready infrastructure to the groundbreaking work Microsoft Azure is doing across the continent, this conversation dives deep into the opportunities and innovations shaping Africa's digital future.
Dele also shares insights into his philanthropic efforts through the Dele Akinsade Foundation, which empowers young Africans—particularly girls—to pursue STEM education and careers. Learn how cloud technology, AI, and grassroots initiatives are converging to drive inclusive growth and innovation in Africa.
Tune in for expert perspectives on overcoming barriers like cost and regulation, the potential of AI in sectors like healthcare and agriculture, and practical advice for African businesses looking to adopt these transformative technologies.
🎙️ Topics Covered:
1/ AI-ready infrastructure: What it means for Africa
2/ Microsoft's cloud expansion strategy in Africa
3/ Overcoming barriers to cloud adoption: Cost, connectivity & regulation
4/ The impact of AI on Africa’s economy and industries
5/ Empowering Africa’s youth through STEM education👉 Don’t forget to like, comment, and subscribe for more insightful conversations on digital transformation from an African perspective!
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Earlier this month, I had the privilege of visiting Africa Data Centres’ NBO1 facility in Nairobi, where I sat down with Dan Kwach, the Regional Executive for East Africa, for an insightful session on the Pure Digital Passion podcast. The conversation was a deep dive into the critical role Africa Data Centres (ADC) plays in driving the region’s digital transformation and what the future holds for this vital sector.
ADC continues to stand tall as Africa’s largest interconnected, carrier- and cloud-neutral data centre network. Through its state-of-the-art facilities, ADC ensures businesses across industries benefit from rapid, secure, and reliable digital services. The NBO1 facility itself is exceptional, housing over 100 network service providers and hosting 70% of East Africa’s financial institutions. As Dan revealed during our session, ADC is currently operating at 95% capacity, which is a reflection of the growing demand for robust and secure data solutions in the region.
One of the highlights of the conversation was ADC’s ongoing expansion in Nairobi, where they’re building out an additional floor to increase their data centre capacity. This expansion is not just about scale — it’s about introducing AI-ready infrastructure that can support next-generation workloads. Dan shared how AI, data sovereignty, and the arrival of hyperscalers are reshaping the region’s data centre landscape, creating immense opportunities for innovation and growth.
Another key topic was sustainability. ADC’s commitment to green energy solutions, including solar power installations and water-free cooling systems, demonstrates their leadership in creating environmentally responsible data infrastructure. This isn’t just about reducing their carbon footprint; it’s about setting the standard for the entire industry.
Data sovereignty was another focal point. As governments and businesses prioritize local data hosting due to privacy concerns and regulatory frameworks, ADC is uniquely positioned to provide secure, compliant environments for sensitive data. Dan emphasized how data centres like NBO1 are critical to Kenya’s ambitions of becoming a digital and innovation hub for East Africa.
The conversation also touched on the challenges and opportunities in the industry. While ADC’s success highlights the region’s progress, there is still room to grow — Africa accounts for just 3% of the global data centre capacity. However, as Dan rightly pointed out, this statistic represents a massive opportunity for growth as more international players invest in the continent’s digital infrastructure.
For me, this session reaffirmed the transformative impact of data centres on East Africa’s economy. ADC is not just building facilities; it’s building trust, empowering businesses, and driving innovation in Kenya and East Africa, at scale.
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I had the pleasure of sitting down with Mawingu’s CEO, Farouk Ramji, for an exclusive conversation on their latest milestone: a $15M fundraise and the acquisition of Tanzania’s Habari, a leading ISP based in Arusha. This move cements Mawingu’s position as East Africa’s largest ISP dedicated to rural and peri-urban markets.
Farouk shared insights into Mawingu’s disciplined expansion strategy, which focuses on bridging the digital divide in underserved areas. We discussed how Habari’s 30-year legacy aligns with Mawingu’s mission to deliver affordable, sustainable, and high-quality Internet connectivity. Farouk also revealed their decision to retain the Habari name while refreshing the brand to reflect Mawingu’s innovative ethos.
The $15M funding round, led by Africa Go Green Fund (Cygnum Capital) with support from InfraCo Africa and FMO, will accelerate Mawingu’s deployment of fiber and wireless networks across Kenya and Tanzania. Farouk detailed the challenges and teamwork behind the 18-month fundraising process and how this capital will enable rapid scaling.
Mawingu’s strategy addresses the “last mile” connectivity gap in East Africa, using a phased approach: deploying wireless technology to build customer bases before rolling out fiber in denser areas. With 175 towers supporting its operations, Mawingu is set to replicate its Kenyan success in Tanzania and beyond.
We also explored Mawingu’s people-first philosophy. Farouk highlighted stories of dedicated employees, like Martha, who rose from junior IT staff to a senior leadership role, showcasing the company’s commitment to nurturing talent.
Looking ahead, Mawingu’s 2028 vision to impact 1 million East Africans remains ambitious but achievable. With plans to explore Uganda, Rwanda, and the DRC, Mawingu is poised to redefine digital connectivity in the region.
Tune in to hear Farouk’s reflections on leadership, the acquisition journey, and what’s next for Mawingu as it scales new heights.
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I recently had the privilege of joining Gideon Ruhara on the Kesho Insights Podcast, where we explored some of the most transformative aspects of digital transformation in Kenya Africa.
From mobile technology and AI to overcoming barriers to digital transformation, we had an in-depth discussion on the opportunities and challenges shaping the continent’s digital future.🎯 Key Topics Discussed[0:00] Why digital transformation is no longer optional for African businesses: We kicked off by looking at the urgency for businesses to embrace digital tools to remain competitive globally.
[3:57] The evolution of Kenya’s digital landscape over 20 years: I reflected on how Dotsavvy grew alongside the digital revolution, from the early days of the internet to the current dominance of social media and mobile technologies.
[6:25] Digital in unexpected industries like construction: WhatsApp and mobile devices are revolutionizing even traditional sectors by streamlining processes and improving communication.
[12:37] Why low labor costs hinder automation in Africa: We discussed how the affordability of labor sometimes creates resistance to adopting digital systems, despite the opportunities for efficiency and cost savings.
[16:01] Mobile technology as Africa’s game-changer:Affordable smartphones, financing options, and increasing connectivity are enabling digital inclusion, even for underserved populations.
[19:40] The untapped potential of AI in Africa: Imagine AI tools tailored for local languages and contexts, bridging barriers in education, commerce, and agriculture. The possibilities are immense.
[21:59] My journey as a content creator: I shared insights on staying consistent, balancing personal branding with corporate goals, and building a niche as a technology and digital marketing thought leader.
[26:31] The rise of short-form video content: If I were starting today, I’d focus on short-form video platforms like TikTok and YouTube Shorts, leveraging AI to enhance production.
[29:47] Repurposing content to reach diverse audiences: I explained how I turn podcasts into blog posts, YouTube videos, newsletters, and even social media snippets to maximize reach and engagement.🎯 Takeaways
1. Digital transformation is essential for businesses: It’s about rethinking how processes work and leveraging technology to improve outcomes.
2. AI will be transformative for underserved populations: Tools tailored for local languages and contexts could bridge gaps in access and efficiency.
3. Content creation is a journey of consistency and passion: By staying curious and committed, I’ve built a platform that opens doors to new opportunities.
4. Personal branding amplifies corporate messaging: People connect with individuals, making personal branding a powerful tool for business growth.#Kenya #Africa #DigitalTransformation #Content #DigitalContent #ContentCreation #Influencers #PersonalBranding #KeshoInsights #Podcast #SmallBusiness #SME #Business #AI #ArtificialIntelligence #Technology #DigitalMarketing #Marketing #SocialMedia
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I’m excited to share highlights from the panel discussion I moderated on the 12th November 2024 at the launch of Adili Group’s Cyber Training Arena, Africa’s first and only advanced cybersecurity training facility. This discussion brought together experts from key sectors to explore the challenges and advancements shaping cybersecurity in Africa.
Our Expert Panel Included:
Rosa Nduati-Mutero (ALN Kenya): She shared her expertise on how governance and regulatory frameworks are critical for cybersecurity.
Ofir Hason (CyberGym): With extensive experience in cybersecurity, Ofir discussed the threats facing Africa’s critical infrastructure.
Esther Masese Waititu (Safaricom): Esther provided insights into balancing innovative digital finance solutions with strong security measures.
Njeri Jomo (Jubilee Health Insurance): Njeri emphasized the need for cybersecurity to protect sensitive health data.
Joylynn Kirui (Microsoft): Joylynn explained the role of DevSecOps in embedding security into cloud-based development workflows.
Discussion Highlights:
1. Global Cyber Threats & Africa’s Landscape: We looked at the global rise in cybercrime and its significant impact on Africa’s finance, healthcare, and critical services.
2. AI’s Dual Impact on Cybersecurity: AI is transforming cybersecurity by enabling both attackers and defenders to enhance their capabilities.
3. Supporting Cybersecurity for SMEs: Practical ways for small businesses to address cybersecurity, despite limited resources, were also discussed.
Key Takeaways:
1. People, Platforms, and Processes are essential for effective cybersecurity.
2. AI’s Dual Role: AI is an asset and a challenge in cybersecurity.
3. Building Cyber Resilience: Collaboration with regulators, tech providers, and business leaders is key.
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Last week, I had the pleasure of moderating a panel discussion at the highly anticipated launch of the Samsung Galaxy S24 FE at the new Samsung brand shop in Shujaah Mall, Nairobi.
It was an insightful conversation with George Kebaso, Head of Product Marketing and Mobile Experience, and Evelyn Munene, Product & Marketing Lead at Samsung.
Together, we explored how this new device is set to redefine the mobile experience in Kenya and East Africa, blending premium features with affordability.
Highlights from the Discussion:
Vibrant Mobile Landscape in East Africa: George kicked things off by discussing the dynamic and ever-evolving mobile market in Kenya and East Africa. He highlighted Samsung’s unique position, offering a range of devices from entry-level to flagship, and explained how the Galaxy S24 FE introduces a new category: the “premium entry” smartphone. At a price under 100,000 KES, it combines affordability with flagship-like features. AI-Powered Capabilities: We explored the role of AI in transforming the user experience. George emphasized Samsung’s pioneering efforts in AI, with features like Circle to Search and AI Translate that are making everyday tasks simpler and more efficient. These features, previously available only in high-end models, are now accessible in the Galaxy S24 FE, driving consumer interest. Significant Upgrades from the S23 FE: Evelyn walked us through the upgrades from the previous S23 FE model. The new S24 FE boasts a more powerful processor, extended battery life, a larger display, and cutting-edge AI functionalities like Nightography for low-light photography and on-device document summarization. Enhanced User Experience: Evelyn emphasized how the S24 FE provides an intuitive and seamless user experience, perfect for both content creators and productivity-focused individuals. The integration of AI features ensures smoother, smarter, and more enjoyable interactions with the device. Impressive Market Growth: George shared insights into the success of the S-series, noting that sales of the S24 series have nearly doubled compared to its predecessor. The Kenyan and East African market’s appetite for premium yet affordable smartphones continues to grow, and Samsung is well-positioned to meet this demand. Flexible Financing Options: Affordability is a key focus for Samsung. Evelyn and George discussed partnerships with NCBA Loop, BuySimu, and Watu, offering consumers the option to pay a 20% deposit and finance the remaining balance over 6 to 12 months. This makes the Galaxy S24 FE accessible to a wider audience, ensuring more people can experience its advanced features. Integration into the Samsung Ecosystem: The S24 FE fits seamlessly into Samsung’s ecosystem, connecting effortlessly with wearables, smart appliances, and more. Evelyn highlighted how this integration enhances everyday life, from managing home devices to tracking health metrics through Samsung’s smartwatches. Sustainability Initiatives: Sustainability remains a top priority for Samsung. George elaborated on efforts like using recycled materials in packaging, offering vegan leather phone cases made from fruit pulp, and reducing e-waste by excluding chargers from packaging. These eco-friendly measures are part of Samsung’s ongoing commitment to protecting the environment. Future Trends in Mobile Technology: Evelyn wrapped up the discussion by predicting future trends, including the further integration of AI, advancements in device design, and a more interconnected tech ecosystem. She hinted at exciting innovations on the horizon, like smart glasses and even more seamless digital experiences.Availability & Next Steps.
The Samsung Galaxy S24 FE is now available for purchase at Samsung brand shops and authorized retailers across Kenya. It has a starting price of KES 85,999 and flexible financing options, meaning that it delivers exceptional value for money.
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On the 2nd of October 2024, I had the pleasure of moderating a panel discussion at the Riana Group’s CX Executives Breakfast Forum at the Gem Forest Hotel in Nairobi. The session brought together experts from various industries, including healthcare, real estate, finance, and government, to explore the evolving role of Customer Experience (CX) in today’s digital age and most specifically in the context of Kenya and East Africa. Our conversation delved deep into how digital tools are transforming service delivery, enhancing customer retention, and unlocking new growth opportunities across different sectors.
Key Takeaways.
Data-Driven Decision Making: As CX increasingly becomes a differentiator, leveraging customer insights is crucial for improving customer satisfaction and driving revenue growth. Joseph Njoroge from Stima Sacco shared that their reliance on data has been pivotal in tailoring products and enhancing member satisfaction. Stima Sacco’s real-time feedback mechanisms enable them to make swift adjustments, staying ahead in the competitive financial services sector.
CX in Healthcare: James Muiruri of Lifecare Hospitals emphasized the challenges healthcare institutions face in adopting CX strategies, particularly due to data silos and cultural resistance among professionals. However, digital transformation is beginning to make a significant impact by improving patient communication and streamlining processes. Monica Kiarie of Aga Khan University Hospital echoed similar sentiments, highlighting innovations like telemedicine and home-delivered services, which are changing how healthcare is delivered.
CX in Real Estate: Vidiana Wambugu from Acorn Holdings explained how digital innovation has helped her organization tailor customer experiences for their Qwetu and Qejani student housing projects. From virtual tours to flexible payment options, they have created frictionless experiences that meet the evolving needs of their young customer base, largely composed of Gen Z.
CX in Government Services: Bernard Otiego from the Business Registration Service (BRS) spoke about the technological advancements they’ve implemented, such as queue management systems and call centers. He noted that customer experience has now become integral to their strategy, significantly improving public perception and service delivery.
Conclusion.
The CX Executives Breakfast Forum highlighted the transformative power of CX strategies across sectors, driven by digital technologies. As AI, telemedicine, and other innovations reshape customer interactions, organizations must remain focused on creating seamless, yet human-centered experiences. I left the event with three important themes in mind: the importance of people, platforms, and processes in delivering excellent customer experiences.
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In this episode of Pure Digital Passion, originally aired on BBC’s Business Daily on Monday the 30th September 2024 hosted by Gareth Mitchell, we explore the game-changing technology of 6G—set to revolutionize the way we connect, work, and live by the 2030s. The episode features insights from experts and business leaders across the globe, including myself, Moses Kemibaro, providing a detailed look at what 6G means for Kenya and Africa, as well as the rest of the world.
The discussion kicks off with Ashish Malhotra, Managing Director of Airtel Kenya, who sheds light on the current 5G rollout challenges across Africa, including high costs of infrastructure and limited adoption due to expensive devices. He provides a forward-looking view on how 6G could dramatically improve user experience by reducing latency and enhancing real-time applications such as virtual meetings, holographic communications, and even remote surgeries.
We also hear from Professor Sana Salous, Chair of Communications Engineering at Durham University, who explains the technical aspects of 6G. She emphasizes how 6G’s unique combination of terrestrial and non-terrestrial (satellite) networks will finally close the digital divide by delivering coverage to even the most remote areas. Her insights on low Earth orbit satellites’ role in 6G highlight how this technology will overcome the limitations of traditional cell towers, especially in underserved regions.
From a global business perspective, Pekka Rantala, head of the 6G Bridge Program at Business Finland, discusses the significant investments being made in 6G research, including Finland’s 250 million euro project aimed at defining 6G standards. Rantala believes 6G will be crucial for improving productivity, sustainability, and enabling new business models, especially in sectors like manufacturing, where zero-defect processes and waste minimization will benefit from advanced connectivity.
As I share in the interview, Africa’s journey with 5G is still in its early stages, and many regions are yet to fully utilize 4G. However, 6G could be a game-changer for industries like telemedicine, where real-time, high-speed connections could enable African doctors to perform surgeries remotely for international patients, leveraging Africa’s competitive labor costs. I also explore how improved connectivity through 6G will make African businesses more competitive in global markets, allowing sectors like customer service, remote work, and cloud-based platforms to flourish without the limitations of today’s latency issues.
The episode concludes with a real-life case study from Ian Ngatia Njoroge, General Manager of Sasa Doctor, a telemedicine service in Kenya. Ian takes us behind the scenes to showcase how technology is transforming healthcare delivery in Kenya through virtual consultations. With 5G already enabling better patient-doctor interactions, Ian imagines how 6G’s superior connectivity could further revolutionize telemedicine, improving clarity and reducing delays in diagnosis and treatment.
Overall, this episode is a deep dive into the future of connectivity and how 6G will transform industries, bridge global digital divides, and potentially reshape how businesses operate. Whether you’re a tech enthusiast, business leader, or simply curious about the future of the internet, this episode offers a comprehensive look at what the 6G revolution could mean for you and the world.
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In this episode of Pure Digital Passion, I spoke with Ranaf Makhani, founder and CEO of RIANA Group, about how his company is transforming customer experience (CX) through innovative technology solutions in Kenya and beyond.
The discussion covers Ranaf’s journey from growing up in Arusha, Tanzania, to founding RIANA Group in 2014. The podcast dives into the company’s key offerings, including queue management, visitor management, and electronic security systems, all designed to enhance customer experience across various sectors.
A key topic of conversation is RIANA Group’s upcoming Customer Experience Executives Forum on October 2nd, 2024. This event will bring together CX leaders to explore how businesses can leverage technology to improve customer satisfaction, retention, and business performance.
Throughout the podcast, Ranaf shares insights into how his company’s tailored solutions have addressed real-world business challenges in sectors such as healthcare, banking, and hospitality. He also reflects on the importance of gathering customer feedback to continuously refine and improve services. Ranaf touches on how COVID-19 accelerated digital transformation and the adoption of AI-driven technologies within RIANA Group’s solutions, making customer experiences more seamless.
Finally, the conversation wraps up with advice for entrepreneurs, focusing on solving real problems and using technology to drive growth.
Key Highlights:
Ranaf’s journey from Tanzania to founding RIANA Group Key innovations in queue management, visitor management, and electronic security The role of customer feedback in improving CX RIANA Group’s approach to personalized, tech-driven solutions Insights into the upcoming Customer Experience Executives Forum The impact of COVID-19 on digital transformation in customer experience Ranaf’s vision for the future of customer experience in Africa Advice for entrepreneurs looking to break into technology businessesDon’t miss this deep dive into customer experience technology! Subscribe to Pure Digital Passion for more engaging discussions with technology leaders.
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Join us for an insightful discussion with Lucas John Omollo, Chief Manager of ICT & Smart City Solutions at Konza Technopolis, as we explore the remarkable progress Konza has made in becoming a global smart city. 🌍
In this episode of the Pure Digital Passion Podcast, we cover:
Konza’s achievements in ICT and smart city infrastructure The National Data Center and smart traffic systems Plans for the Kenyan Advanced Institute of Science and Technology (KAIST) The future of Kenya’s digital economy and job creation The role of the creative economy with the upcoming Digital Media City The 41st IASP World Conference, hosted in Nairobi from September 24th to 27th, 2024📅 Register for the IASP World Conference: https://www.iaspworldconference.com/register/
✈️ Kenya Airways Special Offer: Get 15% off international flights and 7% off domestic flights with promo code KONZA24. Book via the Kenya Airways website or mobile app: https://www.kenya-airways.com/en/promotions/41st-iasp-world-conference/
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Earlier this week, while attending the ITW Africa Conference at the Radisson Blu Hotel in Nairobi, I had an unexpected reunion with an old friend and internet pioneer, Brian Longwe. It had been almost a decade since I last saw him, and what started as a chance encounter turned into an impromptu podcast session for Pure Digital Passion.
Brian, who is currently the CEO & Co-Founder at Converged Technology Networks, an ISP in Malawi, has been one of Africa’s most influential figures in the broadband and internet space. Over the past 30 years, he has spearheaded internet projects across more than 20 African countries.
A Humble Beginning in Nairobi
Born and raised in Nairobi, Brian had to drop out of St. Mary’s School when his family fell on hard times. Refusing to be idle, he began selling second-hand shirts in downtown Nairobi. Soon after, he found himself reselling surplus grapes imported from Tanzania, canvassing Nairobi’s upscale neighborhoods. One day, fate intervened when he knocked on the door of a family friend, who introduced him to the world of technology by teaching him how to type on a Toshiba laptop. From there, Brian’s fascination with technology blossomed, and he quickly went from selling clothes to learning computer skills that would set the stage for his career.
From Grapes to ISP Pioneering
In the early 90s, Brian’s foray into technology led him to his first tech job at Form-Net, where he became an installer of email systems. Not content with just installations, he started selling and fixing tech solutions, and soon his success drew the attention of Form-Net’s leadership. By 1996, Brian had risen to the role of technical manager, playing a pivotal role in bringing internet connectivity into Kenya.
By 1999, Brian co-founded ISP Kenya alongside some of Kenya’s leading internet visionaries. The company quickly established itself as one of the top ISPs for corporate clients, culminating in its acquisition by Wananchi Online, which helped form the Wananchi Group of Companies. Although Brian reflects on declining equity in the company as one of his biggest regrets, his influence in the region’s internet space remained undeniable.
Venturing into New Markets
After leaving ISP Kenya, Brian explored various entrepreneurial ventures, including IP telephony and forensics technology. His vast experience eventually led him to assist in setting up mobile money services in several African countries. In 2010, he became the Group CTO of MobiCash, overseeing the rollout of mobile money platforms in seven countries, a challenging but rewarding endeavor.
In recent years, Brian’s work in Africa has taken him to some of the continent’s most underserved regions. His experience establishing ISPs in Kenya, Uganda, and Malawi has given him a unique perspective on how technology can transform lives. In one of his most impactful projects, he helped set up internet-enabled containers in rural Uganda, offering young people microwork opportunities through partnerships with Silicon Valley firms like Samasource.
A Full Circle in Malawi
Today, Brian continues his work as an ISP pioneer in Malawi, one of the poorest countries in the world. Despite the challenges, he remains committed to connecting the unconnected, building infrastructure that delivers high-quality internet to underserved areas. His story is one of perseverance and vision, proving that no matter where you start, the determination to succeed can lead to extraordinary results.
As we wrapped up our conversation, Brian shared his thoughts on the future of Africa’s digital infrastructure. He believes that Africa is poised to be the next big thing in tech, with its youthful population and untapped potential. However, for the continent to truly flourish, it must cultivate its human resources by nurturing skilled, educated, and talented individuals.
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In our latest episode of the Pure Digital Passion podcast, I had the pleasure of hosting two industry leaders: Mary Muthoni, Partner Manager at Zoho in Kenya, and Pavan Verma, CEO of Redian Software. Together, we delved into the exciting landscape of digital transformation in Kenya and Africa, specifically how Zoho and Redian Software are empowering businesses with customer-centric solutions.
The conversation flowed from the insights shared during a recent panel discussion on the BFSI sector that was jointly hosted by Zoho and Redian Software during the same week, but we expanded the focus to cover Zoho’s wider impact across different industries in Kenya and the East African region. Here’s a breakdown of what we discussed and the key takeaways from this enlightening session.
Zoho’s Approach to the Kenyan and African Market
Mary Muthoni provided an in-depth overview of Zoho’s journey in Kenya and Africa, explaining how the company’s focus on localization and affordability has made it a game-changer for businesses of all sizes. Zoho’s products are designed to be accessible, scalable, and tailored to the specific needs of African businesses. The pricing is localized in Kenyan shillings, making it more affordable than many other global platforms as well as being less prone to foreign currency exchange rate fluctuations.
One of the key highlights was how Zoho adapted to the challenges brought by the COVID-19 pandemic, which accelerated the need for digital tools as businesses shifted to remote work. Zoho introduced tools like Zoho Workplace, which became instrumental in helping Kenyan businesses maintain productivity during the lockdown.
Mary also shared that Zoho’s presence in Kenya has continued to grow, with the company setting up a local office and building strong partnerships with companies like Redian Software who also have a local office in Kenya to expand its footprint.
Redian Software’s Role in Driving Customer-Centric Solutions
Pavan Verma shared the inspiring journey of Redian Software, which began in 2011 and has since become a key player in implementing Zoho’s CRM and cloud-based solutions across Africa. What sets Redian apart is their ability to tailor Zoho’s powerful suite of tools to meet the unique needs of businesses in Kenya and Africa.
Pavan emphasized that Redian Software is focused on helping businesses, particularly in sectors like banking, financial services, and insurance (BFSI), leverage Zoho’s platforms to create seamless, customer-centric experiences. He discussed the importance of digital transformation in the African context and how Redian Software is enabling businesses to make this shift effectively.
From automating processes to integrating different systems, Redian Software ensures that companies can maximize Zoho’s potential, even building custom applications on Zoho’s Creator platform to meet specific business requirements.
Challenges and Opportunities in Digital Transformation
Both Mary and Pavan acknowledged that businesses in Kenya and the rest of Africa face significant challenges when adopting CRM and cloud solutions. These include concerns about data security, integration with existing systems, and the learning curve associated with new technologies. However, both Zoho and Redian Software are committed to addressing these challenges through robust support, localized pricing, and educating the market about the benefits of digital transformation.
Pavan shared a compelling case study of a client in Uganda, where Redian Software successfully migrated five different systems into one centralized Zoho platform, significantly improving operational efficiency and customer satisfaction. This is just one example of how Zoho and Redian are driving impactful change in the region.
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On August 14th, 2024, I moderated a panel at the Kenya Internet Summit and .KE Awards 2024 on Innovation and Entrepreneurship Best Practices for Kenya’s and Africa’s Digital Transformation. We had a productive discussion with Joel Karubiu, Njihia Mbugua, and Kenneth Njihia.
Government Process Automation: Lessons from Estonia and Kenya
Joel Karubiu shared insights on Estonia’s success in government automation, particularly its digital ID system, which underpins seamless access to services. This system has made Estonia a leader in e-governance. Joel noted that Kenya has made strides with initiatives like eCitizen but still needs improvements in service delivery.
He emphasized that building trust and better communication are essential for the success of such initiatives. The government needs to focus more on conveying the benefits of systems like the digital ID to the public to build confidence.
The Role of Solution Architects in Digital Transformation
Njihia Mbugua discussed how solution architects are vital in aligning business and technology interests within enterprises. He stressed that innovation should focus on addressing real problems rather than creating solutions in search of problems. Njihia also pointed out that integrating new technologies, such as AI and blockchain, can revolutionize industries like healthcare and agriculture by offering personalized medicine and enhanced food security.
He highlighted the importance of balancing these innovations with existing infrastructure, especially in sectors like banking, which still rely on legacy systems.
Leveraging AI for Business Efficiency
Kenneth Njihia explored how AI is transforming industries, especially in advertising. AI-generated visuals are becoming commonplace, helping companies save time and money. Kenneth also discussed how AI tools like ChatGPT are revolutionizing content creation and data analysis, enabling businesses to operate more efficiently.
While AI offers great potential, Kenneth emphasized that human creativity and local insights remain crucial in creating impactful marketing campaigns. AI’s role in improving customer service through chatbots was also highlighted.
Cybersecurity and Data Privacy in Kenya
Joel revisited cybersecurity, drawing from Estonia’s experience as the first country to be cyber-attacked in 2007. Estonia’s resilience is based on its digital ID system, which serves as a single source of truth for both government and private sector interactions.
He stressed the need for Kenya to prioritize cybersecurity and data privacy, urging individuals to take responsibility for safeguarding their personal information and calling for improved digital literacy to help citizens understand the value of their data.
Ethical Issues and Opportunities in Technology
Kenneth also addressed the ethical challenges in technology, such as the rise of gambling addiction among Kenyan youth. He shared how countries like Sweden use AI and digital IDs to control gambling activities, ensuring that individuals do not overspend. Kenneth called for similar innovations in Kenya to tackle these challenges while promoting the positive uses of technology, such as financial inclusion and online freelancing opportunities.
Conclusion: The Quiet Success of Kenyan Tech Startups
As the discussion wrapped up, I shared my observations on the quiet success of many Kenyan tech startups. Unlike the high-profile startups that often make headlines, companies like PesaPal and Turnkey Africa are quietly excelling in the B2B space by solving real problems and generating profits.
In conclusion, our discussion highlighted that digital transformation in Kenya and Africa is advancing steadily. To fully unlock its potential, we need to foster trust, improve digital literacy, and create an environment where innovation can thrive by solving real-world problems.
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In the latest episode of Pure Digital Passion, I had the pleasure of interviewing Steve Song, a telecommunications expert widely recognized for his detailed maps of Africa’s Internet infrastructure. Steve’s work has become essential for understanding the continent’s connectivity, but his contributions extend into policy advocacy, shared spectrum management, and efforts to expand affordable access.
From Canada to South Africa: A Transformative Journey
Steve’s journey began in the 1990s when he moved from Canada to South Africa after Nelson Mandela’s release. Working for Sangonet, one of the first non-profit Internet service providers in South Africa, Steve helped civil society organizations, including the ANC, connect with the world via email. This early experience showed him the power of digital technology to empower marginalized communities and sparked his passion for telecommunications policy.
The Birth of Africa’s Internet Maps
Steve’s famous maps, which visualize Africa’s undersea and terrestrial Internet infrastructure, began as a personal project in 2008. With new cables like Seacom and TEAMS being laid, Steve started sketching out maps to understand this new landscape. What began as a personal project soon became a public resource, widely used by policymakers, businesses, and the public to visualize Africa’s digital future. Despite modestly downplaying his design skills, Steve’s maps became an iconic reference at digital conferences across the continent.
Village Telco: Affordable Communication for Underserved Areas
Another significant chapter in Steve’s career was the founding of Village Telco, a social enterprise aimed at delivering affordable voice and Internet services using low-cost WiFi mesh networks. At a time when telecommunications regulations in South Africa were restrictive, Village Telco enabled communities to build their own networks. Although the project faced challenges with scalability, Steve described it as a valuable learning experience, emphasizing the importance of resilience in entrepreneurship.
Challenges in Policy and Regulation
Throughout our conversation, Steve discussed the challenges of pushing for more equitable access to communication infrastructure in Africa. Regulatory frameworks in many countries are still shaped by the legacy of state-owned telecommunications monopolies, which creates barriers for smaller operators. Steve advocates for regulations that actively support small operators, which he believes are key to extending connectivity to rural areas.
Shared Spectrum and TV White Spaces
Steve is also a strong proponent of shared spectrum management and TV White Spaces, which can help expand Internet access in underserved regions. Unlike traditional spectrum licenses, which grant exclusive rights to frequencies, shared spectrum approaches allow multiple operators to use the same frequencies, provided they don’t interfere with each other. Steve believes these strategies will be essential for unlocking affordable access in rural areas.
Looking Ahead: Community Networks and Collective Ownership
Steve sees community-driven initiatives and collective ownership models as crucial for filling the gaps left by private sector operators. Whether through cooperatives, municipalities, or community networks, these models not only provide access but also strengthen the social fabric of communities. We also discussed the potential of technologies like Starlink, which offer exciting possibilities but raise important questions about sustainability and local impact.
In closing, I want to thank Steve for sharing his wealth of knowledge and experience on Pure Digital Passion. His dedication to making communication infrastructure more accessible is truly inspiring.
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A week ago, I had the pleasure of diving into the exciting world of Samsung’s latest foldable smartphones with Anthony Hutia, Head of Mobile Experience at Samsung Electronics East Africa. We discussed the Galaxy Z Fold 6 and Galaxy Z Flip 6 which were launched the previous week during the Samsung Unpacked event and feature advanced AI features and also have flexible financing options for Kenyan consumers.
Samsung’s Latest Foldables.
We kicked off our discussion with an in-depth look at Samsung’s new Galaxy Z Fold 6 and Galaxy Z Flip 6. These devices are truly game-changers, offering unique foldable form factors that enhance multitasking capabilities and increase portability. The Galaxy Z Fold 6 boasts a large screen perfect for productivity and entertainment, while the Galaxy Z Flip 6’s compact design is ideal for those seeking style and functionality in a smaller package.
Anthony explained how the integration of Galaxy AI leverages the flexible form factor of these devices to deliver a new era of communication, productivity, and creativity. Features like Note Assist and the Google Gemini app provide users with seamless and enhanced mobile experiences, making these devices stand out in the market.
Financing Options & Pre-Order Incentives.
Understanding the financial challenges many face, Samsung has partnered with financial institutions in Kenya to offer flexible financing options. This enables customers to purchase these high-end devices with ease, spreading the investment over a period of time and making advanced technology accessible to a much broader audience.
For those eager to get their hands on the new devices, Samsung introduced attractive pre-order incentives. Customers who pre-order the Galaxy Z Fold 6 receive a slim S-Pen case, while those who opt for the Galaxy Z Flip 6 get a flip suite case set. These offers add significant value, making it an opportune time to upgrade to the latest foldables from Samsung.
Samsung East Africa’s Mobile Division Performance.
Anthony shared insights into Samsung’s recent performance in the mobile division in Kenya and East Africa, particularly the success of the Galaxy S24 series. The series has seen remarkable growth, driven by advanced AI capabilities and exceptional camera performance. The seamless integration with the Samsung Galaxy ecosystem further enhances the user experience.
Samsung’s wearables, including the new Galaxy Watch7 and Galaxy Watch Ultra, which were also launched during the latest Samsung Unpacked event offer intelligent health monitoring and personalized insights, catering to the growing demand for health and fitness tracking. These too will be available for purchase in Kenya and East Africa in the coming weeks.
Future Plans & Vision.
Looking ahead, Samsung is committed to continuing its innovation in mobile technology. Anthony discussed the company’s plans to tailor future products and services to meet the unique needs of the Kenyan and East African markets. The ongoing advancements in Generative AI and a focus on sustainability mean that Samsung will continue to deliver technology that enriches lives and drives progress.
Closing Remarks.
A big thank you to Anthony Hutia for sharing his insights and making this conversation so enriching. As smart technology unfolds and financial solutions become more flexible, it’s an exciting time for consumers in Kenya who can benefit from Samsung’s myriad offerings. Whether you’re looking to dive into the world of foldables or seeking flexible financing solutions, the future is in your hands, quite literally, with Samsung!
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In the latest episode of the Pure Digital Passion podcast I got to have an inspiring conversation with Kiiru Muhoya, the co-founder and CEO of Fingo. At just 27 years old, Kiiru is on a mission to transform the financial landscape for young Africans through Fingo, a fully digital bank, or ‘neobank’, tailored to their needs.
From Humble Beginnings To Visionary Fintech Leader
Kiiru recounted his educational journey, starting from his early years in Kenya, attending schools like Braeside and Brookhouse, to studying philosophy, politics, and economics at the University of Warwick in the UK which played a crucial role in shaping his aspirations.
His time at Warwick was transformative, providing him with a broader perspective on Africa and igniting his passion for entrepreneurship and innovation which led him to the fintech space. His drive to make a difference culminated in the founding of Fingo, a digital bank designed to empower Africa’s youth.
The Birth of Fingo
The idea for Fingo was born out of Kiiru and his co-founders’ desire to address the financial challenges faced by young people in Africa. They decided to bootstrap the startup, and their dedication paid off when Fingo was accepted into the highly regarded Y Combinator in 2021.
In our conversation, Kiiru shared the origin of the name “Fingo,” which stands for “finance on the go.” This name embodies their mission to provide fast-moving financial services that fit seamlessly into the lives of young Africans.
Strategic Partnerships & Innovative Features
A significant milestone in Fingo’s journey was the strategic partnership with Ecobank. This partnership has been instrumental in Fingo’s operations, enabling them to leverage Ecobank’s extensive network and resources. Fingo’s app stands out for its user-friendly features that resemble social media platforms, making financial management engaging and intuitive for users.
Fingo’s app incorporates social media-like features such as chat bubbles when sending money, making the experience feel personal and engaging. This design choice was inspired by successful global digital finance apps like Cash App and Monzo, aiming to make banking as intuitive as using a social media app.
Rapid Growth & Success
Fingo’s growth has been nothing short of remarkable. Just six months ago, they celebrated reaching 100,000 customers. Today, Fingo proudly serves 150,000 customers, a clear demonstration of their impactful strategies and the pressing need for their services. Kiiru attributes this rapid growth to a combination of innovative features, strategic partnerships, and a deep understanding of their target demographic — Africa’s youth.
Overcoming Challenges
Scaling a startup is never without its challenges. Kiiru candidly shared some of the obstacles they faced, from regulatory hurdles to technological issues. However, with a clear vision and a dedicated team, Fingo has managed to navigate these challenges effectively, continuing to grow and innovate.
Empowering Africa’s Youth
At the heart of Fingo’s mission is a commitment to cater to the financial needs of young Africans. Fingo’s services are designed to help users manage their finances better, create wealth, and secure their financial futures. With 70% of sub-Saharan Africa’s population under 35, Fingo is poised to make a significant impact.
Looking Ahead
Kiiru’s vision for Fingo is ambitious. Over the next 2 to 5 years, he plans to expand Fingo’s reach across not just Africa but globally with an ambitious and possibly audacious intention to bring their unique flavour of innovative financial solutions to more young people. Beyond professional success, Kiiru emphasizes the importance of balance, sharing how he unwinds by playing FIFA and ensuring he has time for personal pursuits.
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