Afleveringen
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Can a digital first collections strategy improve recovery while keeping the human touch?
Adam Parks sits down with Jason Hinkle of Shepherd Outsourcing, LLC to explore how agencies are building data driven collections operations that combine technology with skilled collectors. They discuss omnichannel debt collection strategy, CRM systems for debt collection agencies, and how to train modern debt collectors to operate effectively across digital channels.
If you're modernizing agency operations, this conversation offers practical insight. Listen now and explore more episodes at ReceivablesPodcast.com.
Podcast Website:
https://receivablespodcast.com/videos/digital-first-collections-strategy-hinkle
Guest Website:
https://www.shepherdoutsourcing.com/
Guest LinkedIn:
https://www.linkedin.com/in/jasonchinkle/
digital collections strategy,
omnichannel debt collection strategy,
data driven collections operations,
collection agency technology strategy,
crm systems for debt collection agencies,
modern debt collectors training,
receivables management strategy
#digitalfirstcollectionsstrategy #jasonhinkle #omnichannelcollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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How to test new data vendors in debt collection without wasting budget or chasing meaningless hit rates?
In this episode of Receivables Podcast, Prince Matharu of TEC Services Group walks through a practical data experimentation framework in collections built on a simple idea: hypothesize, experiment, measure, report.
He breaks down multi vendor data strategy for receivables, how to measure contact rate improvement in collections, and why data is quickly becoming a competitive advantage in receivables. If you lead operations, analytics, or portfolio performance, this is a process you can apply immediately.
Listen in and subscribe for more actionable receivables strategy at ReceivablesPodcast.com.
Podcast Website:
https://receivablespodcast.com/videos/how-test-new-data-vendors-matharu
Guest Website:
https://www.tecsg.com/
Guest LinkedIn:
https://www.linkedin.com/in/prince-matharu-ab5896170/
how to test new data vendors in debt collection,
data experimentation framework in collections,
multi vendor data strategy for receivables,
measure contact rate improvement in collections,
data as competitive advantage in receivables
#howtotestnewdatavendorsindebtcollection
#princematharu
#dataexperimentationframeworkincollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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Zijn er afleveringen die ontbreken?
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How does AI context orchestration for collections actually work when every consumer interaction happens across different channels?
In this episode, Adam Parks is joined by Anshul Shrivastava of Vodex.ai to unpack why most omnichannel strategies fall apart without shared context.
Anshul explains how their DROS platform (Debt Resolution Operating System) brings voice, SMS, email, and chat into a single, context-aware operating model. The conversation explores reducing friction in consumer collections interactions, improving collector efficiency, and balancing automation and compliance in collections.
This episode is especially relevant for agencies and leaders evaluating next-gen collections technology that must perform reliably in production.
Podcast Website:
https://receivablespodcast.com/videos/ai-context-orchestration-collections-shrivastava
Guest Website:
https://www.vodex.ai/
Guest LinkedIn:
https://www.linkedin.com/in/anshul-shrivastava/
ai context orchestration for collections,
unified communication systems for receivables,
ai driven collections operating model,
cross channel consumer communication strategy,
collections compliance technology
#aicontextorchestration #anshulshrivastava #collectionstechnologyThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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Are administrative cost reviews for collection agencies quietly draining your margins?
In this episode of the Receivables Podcast, Adam Parks is joined by Tom York and Jason Davis of CastleWise Insurance & Licensing to unpack why insurance coverage gaps, licensing and bonding inefficiencies, and autopilot renewals create real renewal risk in receivables management.
They break down how annual administrative reviews reduce operational risk, uncover cost leakage, and protect profitability without disrupting day-to-day operations.
If you’re responsible for renewals, compliance, or P&L oversight, this is a conversation you don’t want to miss.
Podcast Website:
https://receivablespodcast.com/videos/administrative-cost-reviews-collection-agencies
Guest Website:
https://castlewiseinsurance.com/
🔗 Tom York on LinkedIn:
https://www.linkedin.com/in/thomasyork/
🔗 Jason Davis on LinkedIn:
https://www.linkedin.com/in/jasonpdavis1/
administrative cost reviews for collection agencies,
insurance coverage gaps in collections,
licensing and bonding cost optimization,
renewal risk in receivables management,
operational risk from autopilot renewals
#administrativecostreviews #tomyork #collectionagencycomplianceThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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Are your payment rails in receivables management actually protecting your operation or quietly exposing risk?
In this episode, host Adam Parks sits down with Chris Compton and Anthony Faldetta of Eliteserv Inc to unpack compliant payment processing in collections, processor risk classification, and why transparency and redundancy are no longer optional.
They dig into how payment rails really work, where agencies get misled, and what leaders should evaluate now to protect cash flow, uptime, and compliance.
If payment processing feels “set it and forget it,” this conversation will change that.
Podcast Website:
https://receivablespodcast.com/videos/payment-rails-receivables-management
Guest Website:
https://myelitebusiness.com/
Chris Compton LinkedIn:
https://www.linkedin.com/in/chris-compton-mba-05146620/
Anthony Faldetta LinkedIn:
https://www.linkedin.com/in/anthony-faldetta/
payment rails in receivables management,
compliant payment processing in collections,
merchant services for debt collectors,
payment processor redundancy,
collections compliance.
#paymentrailsinreceivablesmanagement #chriscompton #collectionagencycomplianceThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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Do your text messages reach consumers or get filtered before they ever matter?
In this episode, Adam Parks sits down with Rick Lang, President of Pronto Connects, to unpack messaging channel governance in collections and why understanding the differences between SMS, MMS, and RCS now matters at the executive level.
They discuss carrier trust, messaging compliance infrastructure, and why credibility should drive your messaging strategy. If you’re responsible for digital outreach, this conversation will change how you think about consumer messaging in collections.
Listen in and rethink how your channels actually perform.
Podcast Website:
https://receivablespodcast.com/videos/messaging-channel-governance-collections-lang
Guest Website:
https://prontoconnects.com/
Guest LinkedIn:
https://www.linkedin.com/in/rick-lang-303d/
messaging channel governance in collections,
sms mms rcs differences for collections,
messaging compliance infrastructure,
carrier trust and messaging compliance,
messaging strategy for collections
#messagingchannels #collections #ricklang #sms #mms #rcsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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What does intelligence layer architecture for collections actually mean and why does AI fail without it?
In this episode, Adam Parks is joined by Shantanu Gangal of Prodigal to unpack how data context enabling AI decisioning changes everything in regulated collections. Together, they dig into breaking data silos in receivables, operationalizing AI with compliance guardrails, and why AI decision governance in collections is now a leadership responsibility.
This conversation is built for executives, debt buyers, and compliance leaders who need scalable AI without sacrificing control.
Podcast Website:
https://receivablespodcast.com/videos/intelligence-layer-architecture-collections-gangal
Guest Website:
https://www.prodigaltech.com/
Guest LinkedIn:
https://www.linkedin.com/in/shantanugangal/
intelligence layer architecture for collections,
ai decision governance in collections,
breaking data silos in receivables,
compliance driven ai,
collections technology leadership
#intelligencelayerarchitecture #shantanugangal #aidecisiongovernanceThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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Are we actually talking about AI the right way in collections?
In this episode, Adam Parks sits down with Rob Grafrath of CSS Impact to unpack artificial intelligence terminology in collections and why getting the language wrong leads to real operational and compliance risk.
They dig into ai governance in receivables operations, the difference between large language models vs deterministic systems, and what it really takes to integrate ai into collection management systems responsibly. This conversation is built for executives, debt buyers, compliance leaders, and technology teams who want to future-proof AI decisions without losing control.
If AI is already in your roadmap or creeping into your stack, this episode will help you approach it with clarity, structure, and accountability.
Podcast Website:
https://receivablespodcast.com/videos/artificial-intelligence-terminology-collections-grafrath
Guest Website:
https://www.cssimpact.com/
Guest LinkedIn:
https://www.linkedin.com/in/grafrath/
artificial intelligence terminology in collections,
ai governance in receivables operations,
integrating ai into collection management systems,
large language models vs deterministic systems,
compliance safe ai deployment
#artificialintelligenceterminologyincollections #robgrafrath #AIgovernanceThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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What does conversational AI deployment in collections actually look like in production?
In this episode, Adam Parks sits down with Aman Mender and Adrian Ferrante-Bannera of Corafone to break down how AI voice is being used as a payment channel while maintaining real compliance guardrails.
Together they dig into scaling collections without adding headcount, moving from inbound to outbound AI collections strategy, and why after-hours automation and multilingual AI voice are changing operational capacity.
If you’re evaluating AI beyond pilot mode, this conversation is for you.
Podcast Website: https://receivablespodcast.com/videos/conversational-ai-deployment-collections-corafone
🤖 Try the AI Agent Demo: https://www.corafone.com/demos
📞 Book a Call with Aman Mender: https://cal.com/aman-mender-u4nc3x/30-min-meeting-open
📞 Book a Call with Adrian Ferrante-Bannera: https://cal.com/adrian-cora/30min
🌐 Corafone Website: https://www.corafone.com/
🔗 Aman Mender on LinkedIn: https://www.linkedin.com/in/aman-mender/
🔗 Adrian Ferrante-Bannera on LinkedIn: https://www.linkedin.com/in/adrian-bannera/
🔗 Corafone on LinkedIn: https://www.linkedin.com/company/corafone/
conversational ai deployment in collections,
ai voice as a payment channel,
compliance guardrails for ai collectors,
scaling collections without adding headcount,
inbound to outbound ai collections strategy,
after hours collections automation
#conversationalaideploymentincollections #amanmender #aivoicecollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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RMAI certification audit readiness has moved from best practice to business requirement.
In this episode, Adam Parks sits down with Sara Woggerman of ARM Compliance Business Solutions to unpack the latest RMAI certification update, including changes to RMAI certification standards, audit evidence expectations, and data security governance in collections.
They dig into where agencies get stuck, how to operationalize compliance standards, and what auditors are testing at the transaction level. If you’re responsible for vendor oversight, certification, or managing compliance risk in debt buying operations, this conversation will help you prepare before scrutiny intensifies.
Listen in and get ahead of the audit curve.
Podcast Website:
https://receivablespodcast.com/videos/rmai-certification-audit-readiness-woggerman
Guest Website:
https://armcbs.com/
Guest LinkedIn:
https://www.linkedin.com/in/sara-woggerman-crcp-173b042b/
rmai certification update,
rmai certification audit readiness,
operationalizing compliance standards,
audit evidence and transactional testing,
data security governance in collections,
compliance risk in debt buying operations
#rmaicertificationauditreadiness #sarawoggerman #collectioncomplianceThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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Is your litigation driven servicing model built for scale or holding you back?
In this episode of the Receivables Podcast, Adam Parks sits down with Gregory Straub of Pollack & Rosen to break down how modern legal collections solutions are evolving. Together, they discuss integrating litigation and digital collections, operating as a master servicer, and applying best practices for legal collections management at scale.
If you’re a debt buyer, creditor, or law firm leader navigating compliance, growth, and recovery performance, this conversation offers real-world insight you can apply immediately. Listen in and see how legal collections are being reengineered for today’s environment.
Podcast Website:
https://receivablespodcast.com/videos/litigation-driven-servicing-model-pollack-rosen
Guest Website:
https://pollackrosen.com/
Guest LinkedIn:
https://www.linkedin.com/in/gregory-straub-88a877128/
litigation driven servicing model,
master servicer model in collections,
legal collections modernization,
scaling legal collections nationally,
best practices for legal collections management
#litigationdrivenservicingmodel #gregorystraub #legalcollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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What happens when a new bill in Congress aims to fix long-standing regulatory conflicts for collection attorneys?
In this episode, Adam Parks sits down with Liz Terry and Michael Stillman of NCBA to unpack why lawmakers are revisiting how litigation versus debt collection requirements are regulated. They walk through the real compliance challenges law firms face today, what the proposed legislation is designed to clarify, and how NCBA’s regulatory advocacy role is shaping the conversation in Washington.
If you manage legal collections, oversee compliance, or rely on litigation strategy, this conversation matters. Listen in, subscribe, and get the context you need to understand how this bill could impact attorney oversight and compliance going forward.
Podcast Website:
https://receivablespodcast.com/videos/dual-regulation-collection-attorneys-ncba
Guest Website:
https://www.creditorsbar.org/
Liz Terry LinkedIn:
https://www.linkedin.com/in/elizabethcterry/
Michael Stillman LinkedIn:
https://www.linkedin.com/in/michael-stillman-5692789/
dual regulation of collection attorneys,
litigation versus debt collection requirements,
creditors rights law firm compliance,
regulatory conflict in legal collections,
ncba regulatory advocacy,
new bill in congress#dualregulationofcollectionattorneys #legalcollections #newbillincongress #collectionattorneyregulation
Thanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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How do we fix the creditors’ rights attorney pipeline before it becomes a crisis?
In this episode, host Adam Parks sits down with Joy Jackson of Faber & Brand and David Weimer of Kramer & Frank to break down how law school outreach for collections law is changing attorney recruitment in regulated financial services.
Together, they dig into law student exposure gaps, mentorship and talent development in collections law, and why the NCBA law school engagement program matters for the future of creditors’ rights law.
If you care about sustainable legal capacity, this conversation is worth your time.
Podcast Website:
https://receivablespodcast.com/videos/creditors-rights-attorney-pipeline-ncba
Faber & Brand, LLC:
https://faberbrand.com/
Joy Jackson on LinkedIn:
https://www.linkedin.com/in/joy-jackson-281bb5146/
Kramer & Frank, P.C.:
https://www.kramerandfrank.com/
David Weimer on LinkedIn:
https://www.linkedin.com/in/david-weimer-a45a0926/
creditors rights attorney pipeline,
law school outreach for collections law,
recruiting attorneys for regulated financial services,
mentorship and talent development in collections law,
future of creditors rights law
#creditorsrightsattorneypipeline #joyjackson #creditorsrightslawThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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Workflow engineering for collections isn’t about adding another tool: it’s about designing how decisions actually happen at scale.
In this episode, host Adam Parks sits down with Ranjan Dharmaraja of Quantrax Corporation to unpack why collection operations are an engineering problem and how machine driven decision making in collections replaces inconsistency with logic.
They talk about embedded intelligence in collection platforms, turning data signals into action, and why automated next step determination is the only way to scale without adding headcount. If you’re responsible for operations, technology, or performance, this episode will change how you think about collections systems.
Podcast Website:
https://receivablespodcast.com/videos/workflow-engineering-collections-dharmaraja
Guest Website:
https://www.quantrax.com/
Guest LinkedIn:
https://www.linkedin.com/in/ranjandharmaraja/
workflow engineering for collections,
machine driven decision making in collections,
embedded intelligence in collection platforms,
collection operations engineering,
automated next step determination
#workflowengineeringforcollections #ranjandharmaraja #collectionoperationsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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Are effective text strategies for collections really as simple as high open rates?
In this episode, Adam Parks sits down with Mark Reinhard of Concepts2Code, to unpack what compliant text messaging for debt collectors actually looks like in practice.
They discuss carrier approved messaging strategies, the real differences between SMS vs MMS vs RCS in collections, and when short code vs long code texting for collections makes sense.
This conversation is built for leaders navigating risk, data quality, and scalable consumer engagement. Listen in and decide how texting should fit into your strategy.
Podcast Website:
https://receivablespodcast.com/videos/effective-text-strategies-collections-reinhard
Guest Website:
https://concepts2code.com/
Guest LinkedIn:
https://www.linkedin.com/in/markreinhard/
effective text strategies for collections,
compliant text messaging for debt collectors,
carrier approved messaging strategies,
sms vs mms vs rcs in collections,
short code vs long code texting for collections
#effectivestrategiesforcollections #markreinhard #complianttextmessagingThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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Sales and client services alignment often breaks down after the contract is signed—and that’s where client trust is won or lost.
In this episode, Adam Parks sits down with Jon Siegel of Slovin & Council, Co., LPA to unpack why the sales-to-client-services handoff is the most fragile moment in collections. Together, they talk candidly about managing post-sale client experience and expectations, involving operations earlier, and how sales operations collaboration reduces friction, escalations, and churn.
If you’re focused on trust-based client retention in receivables, this conversation offers practical, field-tested guidance you can apply immediately.
Listen in and subscribe for more real-world strategies shaping the future of collections.
Podcast Website:
https://receivablespodcast.com/videos/sales-client-services-alignment-siegel
Guest Website:
https://sclpa.com/
Guest LinkedIn:
https://www.linkedin.com/in/jonathan-siegel-474a4b5/
sales and client services alignment,
sales to client services handoff,
post sale client experience,
sales operations collaboration,
trust based client retention,
legal collections onboarding
#salesandclientservicesalignment #jonsiegel #legalcollectionsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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How prepared is your agency for preparing for security threats?
In this episode, Adam Parks sits down with TransUnion’s Eder Ribeiro to unpack why cyber risk is often underestimated and what the first 72 hours of an incident really look like.
Together, they dig into cybersecurity readiness for collection agencies, data governance, social engineering threats, and practical steps small teams can take to strengthen incident response planning.
Tune in and level up your operational resilience.
Podcast Website:
https://receivablespodcast.com/videos/preparing-for-security-threats-ribeiro
Guest Website:
https://www.transunion.com/
Guest LinkedIn:
https://www.linkedin.com/in/eder-ribeiro-j-d-m-s-614a4a58/
preparing for security threats,
cybersecurity readiness for collection agencies,
first 72 hours incident response,
small agency cyber risk management,
social engineering threats in collections,
incident response planning for collection agencies,
data governance for sensitive consumer information,
eder ribeiro,
transunion,
receivables podcast
#preparingforsecuritythreats #ederribeiro #cybersecurityreadinessThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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Why does the disconnect between debt relief and debt collection still shape recovery outcomes?
In this episode, Adam Parks sits down with Felix Shipkevich of Shipkevich PLLC to unpack the misconceptions holding both sides back and how AI-driven debt resolution workflows, emerging bot-to-bot negotiations, and modern payment rails for debt settlement are reshaping the landscape.
A practical conversation for anyone navigating regulatory challenges in consumer debt resolution.
If you enjoy discussions that help bridge operational gaps in our industry, make sure to subscribe and visit ReceivablesPodcast.com for more episodes.
Podcast Website:
https://receivablespodcast.com/videos/disconnect-between-debt-relief-shipkevich
Guest Website:
https://www.shipkevich.com/
Guest LinkedIn:
https://www.linkedin.com/in/felixshipkevich/
disconnect between debt relief and debt collection,
ai driven debt resolution workflows,
bot to bot negotiations in financial services,
modern payment rails for debt settlement,
regulatory challenges in consumer debt resolution,
felix shipkevich,
shipkevich pllc
#DebtReliefAndCollections #FelixShipkevich #AIDrivenDebtResolutionWorkflowsThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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What is a debt collection data waterfall, and why should it never be “set it and forget it”?
In this episode, Adam Parks talks with Will Turner of TEC Services about building and managing waterfall strategies across compliance scrubs, recovery scoring, and skip tracing. They cover the KPIs that matter, how to avoid common mistakes (like single-threading one vendor), and how to test improvements using retroactive analysis or champion-challenger experiments in production.
Receivables Podcast Website:
https://receivablespodcast.com/videos/debt-collection-data-waterfalls-turner
Guest Website – TEC Services:
https://www.linkedin.com/company/tec-services-group
Guest LinkedIn – Will Turner:
https://www.linkedin.com/in/willturner/
debt collection data waterfalls,
data waterfall strategy for collections,
skip tracing waterfall,
phone number waterfall testing,
champion challenger testing in collections,
data vendor performance testing,
continuous improvement data strategy,
will turner,
tec services,
receivables podcast
#DebtCollectionDataWaterfalls #CollectionsDataStrategy #DataStrategy #TECThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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Are you using hiring strategies based on personality insights to strengthen your team?
In this episode, Adam Parks sits down with DJ Perry of Alvaria to talk about how understanding personality types helps collections leaders hire smarter, build stronger teams, and improve long-term performance.
Together, they break down the DISC framework, effective hiring practices for collection agencies, and how personality alignment can boost retention and future leadership growth.
Tune in and level up your people strategy.
Podcast Website:
https://receivablespodcast.com/videos/hiring-strategies-personality-insights-perry
Guest Website:
https://www.alvaria.com/
Guest LinkedIn:
https://www.linkedin.com/in/perrydj/
hiring strategies using personality insights,
disc framework for collections management,
long term talent development in collections,
building stronger collection teams,
effective hiring practices for collection agencies,
improving retention through personality alignment,
dj perry,
alvaria,
receivables podcast
#HiringStrategiesUsingPersonalityInsights #DJPerry #CollectionsTeamDevelopmentThanks for listening! Follow Us On LinkedIn, Facebook & Youtube
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