Afleveringen
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đď¸ Podcast Title (Apple & Spotify) NRF APAC 2025: Day 1 Highlights with Ryf Quail & Guests
đ§ Podcast Episode Description Kicking off Day 1 of NRF APAC 2025 in Singapore, Alex is joined by Ryf Quail, Managing Director and co-host of Five Things Friday, for a fast-paced walk-through of the opening highlights. Fresh off the ribbon-cutting, Ryf shares his first impressions, the emotional energy of the show floor, and what heâs most excited aboutâfrom the FairPrice "Store of the Future" to the global tech showcased by emerging retail innovators.
Special guest Seth Webb gives us a quick behind-the-scenes look at the NRF Innovators Showcase, where 25 curated companies are answering the question: âWhatâs new, whatâs next, and how is tech transforming retail?â
Plus, we get a sneak peek into the upcoming Ai-Media Southeast Asia event launching in Penang in 2026, with insights from Michael Lamb.
Top moments:
What made the FairPrice exhibit so impactful
The role of data in unlocking "Retail Unlimited"
Where AI is being applied across the full commerce journey
Why curated innovation matters more than ever
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Recorded live at NRF APAC 2025, this short soundbite features Panchalee Weeratammawat, Chief People Officer of Central Retail. With nearly 80,000 employees across Thailand, Vietnam, and Italy, Panchalee shares whatâs top of mind for retail leaders in Asia today.
Key Highlights:
Why employee happiness drives customer loyalty
Retailâs evolving role: from reactive to behavior-shaping
What stood out on Day 1 of NRF APAC 2025
A quick yet powerful insight into the human side of global retail transformation.
She unpacks why great retail begins with engaged employees, and how listeningâboth to teams and customersâis the secret to building long-term trust and sustainable growth.
Panchalee Weeratammawat
Chief People Officer, Central Retail
đ§âđź Guest Name & Title
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Zijn er afleveringen die ontbreken?
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Welcome to a special APAC edition of Five Things Friday from The Retail Podcast.This week, host Alex is on the cusp of two retail mega-events: Shoptalk Europe and NRF APAC in Singapore. With Laura under the weather, weâre joined by special guest Reef Quail, Managing Director at NRF APAC, for a candid, front-line take on the pulse of Asian retail.In this episode:
How Asia-Pacific is rewriting retailâs playbookâdiversity, partnerships, and global scaleWhy the retailer-to-vendor ratio makes or breaks a great eventWhat Western brands get wrong (and right) when expanding in AsiaThe rise of homegrown brands like Anko, and the secret to successful cross-border expansionBig tech, AI, and the looming disruption in retail jobsAlex shares milestone listener numbers, thanks the global retail community, and raises the alarm for leaders who think digital disruption is âsomeone elseâs problem.â This is your behind-the-scenes pass to the real stories, challenges, and opportunities in global retail right now.Donât forget to rate, follow, and share the show!Connect:The Retail Podcast on LinkedInThe Retail Podcast websiteContact:Email Alex at [your email here]âhe reads every message.
Timestamps:
0:00 â Welcome & Retail Event Preview
1:30 â Milestones & Listener Shoutouts
3:45 â AI in Retail: Opportunity or Threat?
8:15 â Reef Quail on the Ground in Singapore
10:00 â The Secret to a Great Retail Event: Ratios
13:30 â The Diversity Challenge in APAC
16:00 â Anko: An Aussie Brand Goes Global
18:30 â Lessons from Japan: Long-Term Partnership Success
20:00 â Closing Thoughts & Next Weekâs Preview
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The pace of retail transformation hasnever been fasterâand Microsoft is at the heart of it.
In this exclusive interview, Alex fromThe Retail Podcast sits down with Keith Mercier, Vice President ofWorldwide Retail & Consumer Goods at Microsoft. They explore:
¡How generative AI and copilots are reshaping the frontlineexperience
¡The myth of data readinessâand how to get unstuck frompilot purgatory
¡Why conversational commerce is the next battleground
¡The power of real-time decision-making from petabytes ofstore data
¡Where Microsoft is showing up in retail around the globe
This is one of the most practical andvisionary conversations youâll hear about the future of retail. Whether youârea CIO, CMO, or store operatorâthis is essential listening.
đ Subscribe for more real-world retailinsight.
Keith Mercier of Microsoft joins Alexto unpack the next wave of retail innovationâfrom copilots and AI agents tomultimodal commerce. A future-proofing conversation for anyone in the industry.
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In this special âFive Things Friday: APAC Edition,â Alex from The Retail Podcast and Laura from Neat sit down with Ryf Quail, Managing Director of NRF APAC, to unpack the biggest trends shaping retail in Asia-Pacific ahead of NRF APAC in Singapore.đď¸ Topics covered:
Ryfâs top insights for APAC retail leadersDigital transformation: AI, 5G, and cloudShopify Editions: Key updates, global e-commerce, new âHorizonâ themeThe future of agencies and AI-driven retailCEO Club at NRF APAC and leadership networkingNRF APAC 2024The Retail PodcastLaura @ NeatChapters:
00:01 â Welcome & introductions
01:00 â Whatâs ahead for NRF APAC
03:00 â Shopifyâs latest moves: AI, global markets, and new themes
08:00 â The agency landscape: how AI is reshaping service
13:00 â Digital transformation trends in APAC: AI, 5G, and more
16:30 â Ryf Quail: Economic outlook, CEO Club, and whatâs different in 2024
21:00 â Networking for retail leadership
22:00 â Closing thoughts
Useful Links:
NRF APAC
Shopify Editions
The Retail Podcast
Notable brands & technologies: Shopify, NRF, Grab, GoJek, FairPrice, LottePlus: The real impact of generative AI, whatâs driving optimism in the region, and why Asia-Pacific is setting the pace for global retail.Donât miss this candid conversation packed with actionable insights for retail executives, technology leaders, and anyone shaping the future of commerce.Connect:Follow and share for more expert interviews from the worldâs top retail leaders.3. Episode Show Notes
If you enjoyed this episode, follow The Retail Podcast, leave a rating, and share with your network. For more interviews with retailâs top thinkers, visit theretailpodcast.com.
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In this powerhouse episode of The Retail Podcast, Alex sits down with Ben Miller, VP of Content at Shoptalk, to unpack whatâs really shaping the future of global retail.
From rising pressure on operational efficiency to the explosive growth of retail media and AI-powered discovery, this conversation goes deep into:
How leaders are navigating uncertainty
Why in-store tech investment is skyrocketing
The mindset shift retailers need to thrive
Key regional differences between the US and Europe
Whatâs next for grocery, CPG, and digital influence
As Shoptalk expands globallyâwith shows in the US, Europe, and now Abu DhabiâBen shares what heâs hearing from hundreds of retail leaders and why cultural adaptability and digital-first thinking are now non-negotiables.
đ Recorded inside The Hive offices, just weeks before Shoptalk Europe 2025.
Shoptalk, retail leadership, grocery trends, digital transformation, Ben Miller, retail podcast, retail innovation, retail media, AI in retail, physical vs digital retail, eCommerce strategy, store tech, retail mindset, European retail, CPG insights, retail search behavior, inventory management, loyalty programs, global retail events, Shoptalk Europe, Retail Podcast with Alex
retailpodcast, shoptalkeurope, futureofretail, grocerytrends, digitalretail, retailleadership, retailinnovation, ecommerce2025, instoretech, aiinretail
Business
Retail & Shopping
Marketing
Technology
Entrepreneurship
Leadership
Innovation
Grocery
CPG
Digital Strategy
(June 1, 2025)
Stereo MP3
128kbps or higher
Loudness normalized to -16 LUFS
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In this episode of Five Things Friday, Alex and Laura break down the strategies, trends, and tensions shaping the retail landscape.
Fresh from the World Retail Congress in London, Alex shares how Morrisons is rebuilding trust with a simple but powerful 5-5-5 framework. Laura brings sharp insights from Australia, highlighting Sheinâs explosive $12B sales surge and what it means for domestic retailers.
They also explore:
The overlooked role of inclusive leadership and how gender conversations need a reset
Why marketplaces like Amazon are reshaping luxury commerce
How brands can stay relevant in an era of shifting customer loyalty
The impact of tariff changes and cost-of-living pressure on global expansion strategies
Whether youâre a CEO, operator, strategist, or startup founder â this episode delivers the frontline signals you need to make better decisions.
đď¸ Hosted by: Alex from The Retail Podcast
đ§ Guest Co-Host: Laura, Tech Advisor for mid-market and enterprise brands in Australia
Morrisons, Shein, Amazon, Retail Strategy, World Retail Congress, Ecommerce Trends, Marketplaces, Gender in Leadership, Inclusive Leadership, Cost of Living, Retail Podcast, Digital Commerce, Australia Retail, UK Retail, Five Things Friday
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Welcome to Five Things Fridayâyour new weekly dose of insights, hosted by Laura & Alex from The Retail Podcast!
In this debut episode, we explore:
- đ Luxury Wellness Clubs: How Sunday Sporting Club is reshaping social gatherings through fitness and meaningful connections.
- đď¸ World Retail Congress 2025: A sneak peek at next week's event in London, highlighting innovative store tours at Selfridges, John Lewis, and IKEA.
- đ Retail Strategy Deep Dive: Analysis of groundbreaking retail strategies from James Hurmanâs insightful collaboration with Klaviyo, exploring new approaches to consumer engagement.
Stay connected:
- [Sunday Sporting Club](https://www.sundaysportingclub.com/)
- [World Retail Congress](https://www.worldretailcongress.com/)
- Instagram: [Sunday Sporting Club](https://www.instagram.com/sundaysportingclub/)
Follow and subscribe to ensure you don't miss future episodes every Friday!
#FiveThingsFriday #RetailPodcast #RetailInsights #LuxuryWellness #RetailStrategy #WorldRetailCongress
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Join Alex on The Retail Podcast as he speaks with Andrew Doyle, VP of Frontline Workers at Jabra, about how cutting-edge audio technology and AI are revolutionizing frontline communication in retail. Discover how Jabra enhances productivity, customer engagement, and employee satisfaction by enabling crystal-clear audio interactions and seamless integration with AI-driven applications. Andrew explores why voice-driven interfaces and noise-canceling headset technology are critical to maximizing efficiency and accuracy in noisy retail environments.
Key discussion points include:
The strategic importance of superior audio solutions in frontline retail.
Why AI-powered voice interfaces are the future of frontline operations.
How noise-canceling technology significantly improves productivity and accuracy.
Insights into Jabraâs innovative retail solutions, including the new Jabra Perform 75 headset.
Guest: Andrew Doyle, Vice President of Frontline Workers, Jabra
Host: Alex, The Retail Podcast
Learn More: www.jabra.com/perform
00:00 Introduction
01:03 About Jabra and GN Groupâs legacy
02:39 Why frontline workers are critical to Jabra
04:09 Digital transformation in retail frontline
05:28 Voice as the future interface for AI
07:05 Benefits of using headsets: hands-free & clear audio
08:22 Importance of accurate audio transcription
09:28 Noise-canceling microphone technology
11:46 Real-world retail use-case examples
12:37 Introducing the Jabra Perform 75 headset
14:15 Battery life and design features for frontline
15:35 Audio intelligibility and 99% noise-cancellation
16:33 How to learn more and connect with Jabra
Timestamped Chapters (YouTube)
Retail, Technology, Business, Management, Artificial Intelligence, Productivity, Frontline Workers, Communication, Leadership, Jabra, Andrew Doyle
#RetailPodcast #Jabra #FrontlineWorkers #RetailTech #AIinRetail #VoiceTechnology #EmployeeEngagement #Productivity #Innovation
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Returns are costing retailers nearly $900 billion annuallyâand the problem is accelerating.
In this episode, Sender Shamiss, CEO and co-founder of ReturnPro, joins The Retail Podcast to expose the operational chaos, financial impact, and future-facing solutions around retail returns.
We explore why returns are no longer a back-office issueâbut a strategic lever that can drive or destroy margin. From brand protection and machine learning to reverse logistics and customer trust algorithms, Shamiss offers a blueprint for how retailers can take control of the returns crisis.
Key topics include:
Why bracketing and e-commerce are fueling unsustainable return rates
How forward-thinking brands are reducing return fraud
What every retail exec should know about post-purchase operations
The rise of trusted customer algorithms and âkeep-itâ logic
Why returns policy now dictates customer loyalty
The coming rise of the Chief Returns Officer
Key topics include:
Why apparel and e-commerce are fueling a returns crisis
How retailers can shift from defense to offense on returns
The role of machine learning in solving returns complexity
The hidden cost of return fraudâand how to fight back
Why clear returns policies are now a key sales driver
Visions of a future Chief Returns Officer
Enjoying the conversation?
Follow The Retail Podcast and leave a five-star review if you believe smarter retail is the future. đ
Enjoying the show? Follow The Retail Podcast and leave us a five-star review to help bring smart retail conversations to more leaders worldwide.
Events mentioned:
NRF 2025
Manifest
Shoptalk
Reverse Logistics Association Conference
Retail, Returns Management, eCommerce, Reverse Logistics, Supply Chain, Retail Innovation, Customer Experience, Retail Operations, Sustainability, Fraud Prevention
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Step backstage at the NRF APAC Big Show 2025 with Ryf Quail, Managing Director at Comexposium, as he reveals the powerful growth, strategic decisions, and transformative experiences shaping retail across Asia-Pacific. Ryf shares candid reflections from NRF APAC 2024, dives into what's driving the 2025 agenda, and highlights unique regional retail trendsâfrom lightning-fast delivery revolutions in India to cross-cultural collaborations unlocking market expansion. Discover how NRF APAC is becoming the must-attend event that unites diverse leaders and innovative ideas from around the globe.
00:00 Introduction and Welcome
01:06 Reflecting on NRF APAC 2024 Success
03:17 Driving Forces Behind the 2025 Agenda
04:58 Diversity and Breakout Sessions Highlights
05:52 India's Quick Commerce Revolution
06:47 Overcoming Challenges in Cross-Border Expansion
07:18 Expanding CEO Networking Opportunities
08:27 New and Improved Exhibition Experiences
09:39 Global Innovation Showcase Overview
11:35 Singapore's Retail Excellence Tours
12:21 Impact of Global Economic Context on APAC Retail
15:02 Transformational Insights from FamilyMart
19:50 Expectations for NRF APAC 2025 Attendance
23:33 Creating a Movement in Retail
25:11 Closing Thoughts
Subscribe to The Retail Podcast for more insights from global retail leaders. Donât miss NRF APAC 2025âvisit our LinkedIn page website to register and join the future of retail.Ryf Quail, NRF APAC, NRF Big Show, Comexposium, Retail conference, Asia-Pacific retail, retail innovation, quick commerce, ESG, sustainability in retail, cross-border retail expansion, retail trends 2025, retail CEO networking, retail event insights, Singapore retail, FamilyMart innovation, global retail trends
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Didier Mattalia, co-founder and CEO of Trust-Place, joins Alex on The Retail Podcast to explore how digital passports transform traceability and customer relationships post-purchase. Discover how luxury and premium brands across fashion, home furnishings, electronics, and mobility are leveraging digital passports to authenticate products, engage customers, and meet upcoming EU regulations on product sustainability and recyclability. Didier shares real-world examples, including partnerships with iconic brands like Ligne Roset and Isabel Marant, and offers insights into the future of product identity and data-driven retail.
Episode Chapters:
[00:00] Introduction: What is Product Traceability?
[00:31] Meet Didier Mattalia: Co-founder & CEO of Trust-Place
[01:18] How Trust-Place Creates Digital Passports for Products
[02:48] European Regulation and the Role of Digital Passports
[06:53] Industries Leveraging Digital Passports
[07:59] Giving Identity to Luxury and Fashion Items
[10:19] Case Study: Fighting Counterfeits with Ligne Roset
[12:07] The Customer Journey and Digital Certification
[15:36] How Brands Scale Digital Passports Implementation
[16:45] Didierâs Vision: The Future of Trust-Place and Digital Traceability
Show Notes:
Trust-Place: https://www.trust-place.com
Connect with Didier Mattalia: LinkedIn Profile
Referenced Brands:
Ligne Roset
Isabel Marant
Avery Dennison
Key Topics: Product Authentication, Sustainability Regulations, Customer Engagement, Data-Driven Retail
Keywords: Retail Innovation, Digital Passport, Traceability, Product Authentication, Sustainability, Luxury Retail, Customer Data, EU Regulations, Post-Purchase Experience
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Global expansion means speaking your customersâ language, not just translating words but capturing your brandâs unique voice. Bryan Murphy, CEO of Smartling, joins The Retail Podcast to unpack how AI-driven localization transforms content strategy, boosts global SEO, and dramatically reduces costs and complexity. Learn why automated, on-brand translation isnât just an option; itâs essential for businesses serious about scaling internationally.
00:00 â Automating translation to scale global content
00:34 â Why translation complexity leaves money on the table
01:37 â Meet Bryan Murphy and Smartlingâs global mission
02:38 â Small business pitfalls in multilingual sites
03:24 â Why brand voice gets lost without professional localization
04:29 â How Smartling automates translations and maintains brand integrity
06:22 â Seamless CMS integration with Storyblok, Shopify, and more
07:35 â Why local language is essential for global e-commerce success
09:13 â Smartling by the numbers: billions of words translated
10:28 â The future of AI agents in localization
11:34 â Ensuring translation quality with AI-powered validation
13:11 â Maximizing SEO impact across multiple languages
15:20 â Maintaining site performance during localization
16:06 â Bryanâs vision for the future: fully automated, seamless translation
Localization strategy
Global e-commerce
AI-powered translation
Multilingual SEO
Content management systems (CMS)
International expansion
Translation automation
Brand localization
Shopify integration
LanguageAI
Business Strategy
Technology & AI
Globalization
E-commerce
SEO & Marketing
Retail Innovation
Executive Insights
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In this episode, David Gomez Cardona steps into the studio to discuss his global journey in e-commerce, logistics, and digital transformation. He highlights how Kingfisherâparent company of B&Q, Castorama, Brico DĂŠpĂ´t, and Screwfix, continues to strengthen its omnichannel approach. David describes the evolution of customer expectations, from ultra-rapid delivery for urgent DIY fixes to a longer lead time for major renovation projects. He also explores the business impact of marketplace growth, how it opens the door to new audiences, and why it now accounts for a large share of e-commerce sales within Kingfisherâs brands.
Davidâs energy comes from connecting technology and commerce to solve real-world problems, and he explains how the Groupâs footprint across multiple European markets sets the stage for ongoing innovation. He believes retailers no longer dictate what customers should want. Instead, the customers shape retailâs future by demanding seamless experiences. If youâre aiming to deepen your understanding of marketplace trends, draw inspiration for omnichannel strategy, or spark fresh ideas about the fusion of physical and digital commerce, this conversation offers valuable insights.
Guest Bio:
David Gomez Cardona is Group Marketplace Director at Kingfisher. He began his career in logistics in the United States before moving into e-commerce, driven by a passion for the fast-paced world of digital retail. Over the years, he has helped leading retailers expand internationally, launch robust online marketplaces, and transform how people buy home improvement products. From France to Colombia to the UK, David has a rich background in global retail ecosystems, bridging technology, vendor collaboration, and customer-centric strategies.
Host Introduction:
Your host, Alex, brings a keen interest in the evolving landscape of retail, focusing on how technology and human ingenuity can create extraordinary shopping experiences. With a background in interviewing senior leaders who push boundaries, Alex draws on deep expertise to explore fresh ideas and emerging opportunities in the retail world.
Key Moments and Themes:
âDavidâs global career journey and why he pivoted from logistics to e-commerce.
âKingfisherâs marketplace expansion in the UK, France, Spain, Portugal, and Poland.
âThe role of speed and convenience, exemplified by Screwfixâs one-hour delivery service.
âHow physical stores and online channels merge for better customer service, including click-and-collect and in-store returns.
âAdapting to a new paradigm where customers, not retailers, dictate product availability and delivery expectations.
If you enjoy this conversation, follow us on Spotify and subscribe on Apple Podcasts. Share this episode with colleagues who are curious about the future of marketplaces. Your reviews and feedback help us continue to bring forward-thinking voices in retail innovation.
Disclaimer (if needed):
The views and opinions expressed in this interview are those of the speakers. They do not necessarily reflect official policies or positions of Kingfisher or its affiliated brands. This discussion is for informational purposes only and should not be considered financial or legal advice.
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Matt Bradley, Founder and Director of the Retail Technology Show, joins Alex to share the behind-the-scenes story of growing one of the UKâs leading retail events. Discover why Matt believes retail gatherings must go beyond exhibitionsâthey should entertain, educate, and inspire. He reveals the strategic move to Londonâs Excel Centre, the decision behind the showâs carnival theme, and the extraordinary lineup, including keynotes from retail legends and social media entrepreneur Joe Wicks. If youâre seeking fresh insights, practical retail solutions, and a truly engaging experience, Matt promises the Retail Technology Show 2025 delivers.
Whether youâre tackling payment hurdles, supply chain challenges, or leveraging AI, Mattâs goal is clear: every visitor should leave having learned something valuable, made meaningful connections, and enjoyed themselves along the way.
Episode Highlights (Show Notes):
â˘Mattâs Journey: From RBTE to Retail Technology Showâreinventing retail events.
â˘Why Excel London? The strategic decision behind moving venues and how it benefits attendees.
â˘Carnival Atmosphere: Transforming a retail event into an immersive experience.
â˘Free yet Premium: How the Retail Technology Show offers top-tier content without a price tag.
â˘Speaker Lineup: Joe Wicks, Archie Norman (M&S), Steve Hewitt (Gymshark), Sophie Neary (Google), Richard Lim (Retail Economics), and more.
â˘Retail Insights & Innovations: Practical solutions in AI, payments, and the evolving retail landscape.
â˘Community & Celebration: The importance of fun, networking, and the highly anticipated retail carnival party.
Retail, Retail Technology Show, Matt Bradley, Retail Innovation, Excel London, Joe Wicks, Archie Norman, Gymshark, Sophie Neary, AI, Retail Conference, Retail Experience, Retail Trends, Networking, Free Retail Events, Retail Podcast
Reserve your spot at the Retail Technology Show, April 2-3, 2025, at Excel London, and transform your retail strategies with fresh insights and practical innovations.
Website link: www.retailtechnologyshow.com
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Richard Fisher, part of Holland & Barrettâs design team, joins Alex from The Retail Podcast to explore a new era of store design. They discuss how to infuse âshowbiz and punkâ energy into store layouts, the crucial role of community spaces, and what it takes to make every visit memorable. Richard reveals why Cardiffâs upcoming massive refit could reshape wellness retail, and how global customersâfrom Benelux to the Middle Eastâembrace Holland & Barrettâs evolving brand values.
Step inside Holland & Barrettâs vision for wellness retail with design expert Richard Fisher. He and Alex uncover the mindset behind modern store refits, from repurposing existing fixtures to injecting disruptive touches that capture attention. Richard shares how creating trust influences every design choice, including open layouts and clear sightlines that guide customers to the right product and the right advice. He explains why large footprints, like their new Cardiff location, open the door to deeper community engagement and immersive experiences, and how design must stay inclusiveâno matter who walks through the door.
Listen as they reflect on the future of high streets, emphasizing the need for in-store experiences that build real connections. Discover why simplicity, transparency, and brand authenticity matter more than ever. Whether youâre in search of a quick vitamin fix or a place to learn about better sleep habits, Holland & Barrett aims to meet you where you are. This conversation offers retailers and brand builders fresh insights into scaling design concepts and energizing spaces that keep customers coming back.
Timestamps
00:00 â Capturing Customer Attention
00:23 â Introducing Richard Fisher and Holland & Barrettâs Global Reach
00:45 â The Essence of Retail Design and Creating a Premium Atmosphere
01:36 â Merging Showbiz and Practicality in Store Layout
02:15 â Designing a Two-Speed Experience for Shoppers
03:10 â The Check-Out Flow and Final Impressions
03:33 â Why Trust and Authenticity Guide All Design Choices
04:46 â Scaling Refits and Preserving Key Fixtures
06:26 â Inclusive Design in the Sports Nutrition Section
07:55 â Spotlight on the Cardiff Wilko Conversion
08:40 â Building Community Through Wellness, Coaching, and Advice
10:02 â Elevating the In-Store Experience with Bold Color Palettes
11:26 â Tying Store Design to Brand Values in Global Markets
13:04 â Retailâs Future: Giving People a Reason to Show Up
14:17 â Emphasizing Community Spaces for New Generations
15:05 â Richardâs Final Thoughts on Wellness and Inviting Customers In
⢠Holland & Barrett
⢠Retail design
⢠Wellness retail
⢠Store refit
⢠Community-focused retail
⢠Customer experience
⢠Store layout
⢠Cardiff flagship
⢠High street revival
⢠Global retail innovation
⢠Health and wellness trends
Guest Bio
Richard Fisher is part of the design leadership at Holland & Barrett, where he steers store refits, layout strategies, and brand experiences in the UK and beyond. He focuses on making spaces both practical and appealingâdelivering on the promise of trust that underpins Holland & Barrettâs heritage in health and wellness.
Host
Alex is the voice behind The Retail Podcast. Known for spotlighting global retail shifts, he interviews innovators who are redefining how we shop and connect with brands.
Enjoy the conversation and glimpse the future of wellness retail, one inclusive space at a time. If you find this episode valuable, please rate and share it so others can learn from Richardâs vision.
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Join Alex from The Retail Podcast in conversation with Mark Wheeler (Storyblok) and Jason Hoolsema (CIO, NRF) on how a headless CMS revolutionized one of the worldâs largest retail showsâenabling rapid content creation, seamless personalization, and a better experience for attendees.
Description
In this special episode of The Retail Podcast, host Alex sits down with two industry experts shaping digital experiences in retail. Mark Wheeler of Storyblok explains how a headless CMS makes it possible for brands to respond to fast-moving trends, like TikTok influencer content, almost instantly. Jason Hoolsema, CIO at the National Federation of Retailers (NRF), shares how transitioning away from legacy systems helped NRF deliver near real-time content and personalization for its massive annual show. Learn about the pitfalls of outdated tech, the power of flexible APIs, and the growing role of AIâfrom translations to product recommendations.
Whether youâre in e-commerce, marketing, or retail tech, this conversation offers valuable insights into modernizing your digital ecosystem and delivering exceptional customer experiences.
Retail Technology, NRF, Headless CMS, Digital Transformation, Content Management, E-commerce, Personalization, AI in Retail, Omnichannel Retail, Storyblok
Guest Links
⢠NRF
⢠Storyblok
Episode Links & CTA
If you enjoyed this episode, please đ leave a 5-star review on Apple/Spotify or your Podcast platform of choice and share it with a colleague.
Subscribe to The Retail Podcast for more insights into the future of retail and technology!
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đĄ Can scent trick your brain into tasting flavors?
In this special Shoptalk Europe partnership episode of The Retail Podcast, Lena JĂźngst, Co-Founder & Co-Inventor of air upÂŽ, shares how neuroscience, innovation, and product design are revolutionizing hydration. Lena will also be at Shoptalk Europe in Barcelona (June 2-4, 2024)!
đ˘ Donât miss Shoptalk Europe 2024! Ticket prices increase at midnight on Friday, 28th Februaryâsecure your spot now!
đď¸ Get a discount with these codes:
đď¸ Retailers & Brands: Use RBTHERE10 â â Register hereâ
đď¸ General Attendees: Use GATHERE10 â â Register hereâ
đĽ What Youâll Learn in This Episode:
â The science behind scent-based taste
â Overcoming fear & trusting your instincts in business
â The journey from university project to global brand
â The future of sensory-driven consumer products
đ˘ Tune in now for a deep dive into innovation, behavioral science, and the future of hydration!
đ Follow Lena: https://www.linkedin.com/in/lena-juengst/
#RetailPodcast #airup #Innovation #Entrepreneurship #ProductDesign
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đ˘AI is transforming retail from supply chain to customer experience. In this episode, Jane Cheung, Global Research Leader at IBM, shares insights from a study of 5,000 executives on how AI is being embedded across retail operations.
00:00 - Welcome & Introduction
02:15 - AI Investment Trends in Retail
05:30 - AIâs Impact on Supply Chain & Operations
09:45 - AI in Customer Experience & Marketing
13:20 - AI Governance Challenges & Solutions
17:05 - Future of AI in Retail
20:30 - Final Thoughts & Key Takeaways
đ§In This Episode, Youâll Learn:
âď¸ Why AI investment in retail is surging (+52% budget increase)
âď¸ How AI is shaping customer experience, supply chain & marketing
âď¸ The biggest AI governance challenges & how to solve them
âď¸ How retailers should align AI with their brand strategy
đFollow us for more: https://retailnews.ai/
đŠGot thoughts? Leave us a voice note or DM on LinkedIn!
Hashtags (For Discoverability):
#AIinRetail #RetailTech #RetailInnovation #ArtificialIntelligence #RetailTrends
AI in retail, artificial intelligence in retail, AI-powered retail, retail innovation, AI trends, IBM research, customer experience AI, supply chain AI, digital transformation, AI governance, AI for business, AI-driven strategy, retail marketing AI
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Join us for a conversation with Michelle Evans, Global Lead for Retail and Digital Consumer Insights at Euromonitor, as she reveals the top five digital trends that will transform retail in 2025. In this episode, Michelle discusses:
⢠Rebuilding Consumer Trust: The shift toward micro and nano influencers and the role of social media in establishing credibility.
⢠Shopification of Social Media: How platforms like Instagram and YouTube are integrating seamless in-app purchasing experiences.
⢠Video-Driven Engagement: Why 71% of consumers are streaming videos weekly and what that means for e-commerce.
⢠Budget-Conscious Markets: The rise of digital tools for deal-hunting in a cost-sensitive environment.
⢠The AI Revolution: How AI is creating more intuitive and personalized shopping experiences.
Highlights & Timestamps:
⢠00:00 â Introduction and context on the competitive landscape (Zara, H&M, Shein)
⢠00:00:24 â Guest introduction: Michelle Evans of Euromonitor
⢠00:01:07 â Michelleâs background and Euromonitor overview
⢠00:03:00 â Trend 1: Rebuilding Trust with Micro & Nano Influencers
⢠00:04:15 â Trend 2: Shopification of Social Media
⢠00:06:18 â Trend 3: Rise of Video-Driven Engagement (71% streaming weekly)
⢠00:10:26 â Trend 4: Navigating a Budget-Conscious Market ⢠00:14:16 â Trend 5: AI and its impact on creating intuitive e-commerce experiences
Key Takeaways: - Authentic influencers are replacing traditional macro influencers. - Social platforms are evolving into complete shopping experiences. - Video content is revolutionizing consumer engagement.
Learn more about these trends and how your brand can stay ahead of the curve. Subscribe for more insights on the future of retail!
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