Afleveringen

  • Welcome to a special APAC edition of Five Things Friday from The Retail Podcast.This week, host Alex is on the cusp of two retail mega-events: Shoptalk Europe and NRF APAC in Singapore. With Laura under the weather, we’re joined by special guest Reef Quail, Managing Director at NRF APAC, for a candid, front-line take on the pulse of Asian retail.In this episode:

    How Asia-Pacific is rewriting retail’s playbook—diversity, partnerships, and global scaleWhy the retailer-to-vendor ratio makes or breaks a great eventWhat Western brands get wrong (and right) when expanding in AsiaThe rise of homegrown brands like Anko, and the secret to successful cross-border expansionBig tech, AI, and the looming disruption in retail jobs

    Alex shares milestone listener numbers, thanks the global retail community, and raises the alarm for leaders who think digital disruption is “someone else’s problem.” This is your behind-the-scenes pass to the real stories, challenges, and opportunities in global retail right now.Don’t forget to rate, follow, and share the show!Connect:The Retail Podcast on LinkedInThe Retail Podcast websiteContact:Email Alex at [your email here]—he reads every message.

    Timestamps:

    0:00 – Welcome & Retail Event Preview

    1:30 – Milestones & Listener Shoutouts

    3:45 – AI in Retail: Opportunity or Threat?

    8:15 – Reef Quail on the Ground in Singapore

    10:00 – The Secret to a Great Retail Event: Ratios

    13:30 – The Diversity Challenge in APAC

    16:00 – Anko: An Aussie Brand Goes Global

    18:30 – Lessons from Japan: Long-Term Partnership Success

    20:00 – Closing Thoughts & Next Week’s Preview

  • The pace of retail transformation hasnever been faster—and Microsoft is at the heart of it.

    In this exclusive interview, Alex fromThe Retail Podcast sits down with Keith Mercier, Vice President ofWorldwide Retail & Consumer Goods at Microsoft. They explore:

    ¡How generative AI and copilots are reshaping the frontlineexperience

    ·The myth of data readiness—and how to get unstuck frompilot purgatory

    ¡Why conversational commerce is the next battleground

    ¡The power of real-time decision-making from petabytes ofstore data

    ¡Where Microsoft is showing up in retail around the globe

    This is one of the most practical andvisionary conversations you’ll hear about the future of retail. Whether you’rea CIO, CMO, or store operator—this is essential listening.

    🔔 Subscribe for more real-world retailinsight.

    Keith Mercier of Microsoft joins Alexto unpack the next wave of retail innovation—from copilots and AI agents tomultimodal commerce. A future-proofing conversation for anyone in the industry.

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  • In this special “Five Things Friday: APAC Edition,” Alex from The Retail Podcast and Laura from Neat sit down with Ryf Quail, Managing Director of NRF APAC, to unpack the biggest trends shaping retail in Asia-Pacific ahead of NRF APAC in Singapore.🎙️ Topics covered:

    Ryf’s top insights for APAC retail leadersDigital transformation: AI, 5G, and cloudShopify Editions: Key updates, global e-commerce, new “Horizon” themeThe future of agencies and AI-driven retailCEO Club at NRF APAC and leadership networkingNRF APAC 2024The Retail PodcastLaura @ Neat

    Chapters:

    00:01 – Welcome & introductions

    01:00 – What’s ahead for NRF APAC

    03:00 – Shopify’s latest moves: AI, global markets, and new themes

    08:00 – The agency landscape: how AI is reshaping service

    13:00 – Digital transformation trends in APAC: AI, 5G, and more

    16:30 – Ryf Quail: Economic outlook, CEO Club, and what’s different in 2024

    21:00 – Networking for retail leadership

    22:00 – Closing thoughts

    Useful Links:

    NRF APAC

    Shopify Editions

    The Retail Podcast

    Notable brands & technologies: Shopify, NRF, Grab, GoJek, FairPrice, LottePlus: The real impact of generative AI, what’s driving optimism in the region, and why Asia-Pacific is setting the pace for global retail.Don’t miss this candid conversation packed with actionable insights for retail executives, technology leaders, and anyone shaping the future of commerce.Connect:Follow and share for more expert interviews from the world’s top retail leaders.3. Episode Show Notes

    If you enjoyed this episode, follow The Retail Podcast, leave a rating, and share with your network. For more interviews with retail’s top thinkers, visit theretailpodcast.com.

  • In this powerhouse episode of The Retail Podcast, Alex sits down with Ben Miller, VP of Content at Shoptalk, to unpack what’s really shaping the future of global retail.

    From rising pressure on operational efficiency to the explosive growth of retail media and AI-powered discovery, this conversation goes deep into:

    How leaders are navigating uncertainty

    Why in-store tech investment is skyrocketing

    The mindset shift retailers need to thrive

    Key regional differences between the US and Europe

    What’s next for grocery, CPG, and digital influence

    As Shoptalk expands globally—with shows in the US, Europe, and now Abu Dhabi—Ben shares what he’s hearing from hundreds of retail leaders and why cultural adaptability and digital-first thinking are now non-negotiables.

    📍 Recorded inside The Hive offices, just weeks before Shoptalk Europe 2025.

    Shoptalk, retail leadership, grocery trends, digital transformation, Ben Miller, retail podcast, retail innovation, retail media, AI in retail, physical vs digital retail, eCommerce strategy, store tech, retail mindset, European retail, CPG insights, retail search behavior, inventory management, loyalty programs, global retail events, Shoptalk Europe, Retail Podcast with Alex

    retailpodcast, shoptalkeurope, futureofretail, grocerytrends, digitalretail, retailleadership, retailinnovation, ecommerce2025, instoretech, aiinretail

    Business

    Retail & Shopping

    Marketing

    Technology

    Entrepreneurship

    Leadership

    Innovation

    Grocery

    CPG

    Digital Strategy

    (June 1, 2025)

    Stereo MP3

    128kbps or higher

    Loudness normalized to -16 LUFS

  • In this episode of Five Things Friday, Alex and Laura break down the strategies, trends, and tensions shaping the retail landscape.

    Fresh from the World Retail Congress in London, Alex shares how Morrisons is rebuilding trust with a simple but powerful 5-5-5 framework. Laura brings sharp insights from Australia, highlighting Shein’s explosive $12B sales surge and what it means for domestic retailers.

    They also explore:

    The overlooked role of inclusive leadership and how gender conversations need a reset

    Why marketplaces like Amazon are reshaping luxury commerce

    How brands can stay relevant in an era of shifting customer loyalty

    The impact of tariff changes and cost-of-living pressure on global expansion strategies

    Whether you’re a CEO, operator, strategist, or startup founder — this episode delivers the frontline signals you need to make better decisions.

    🎙️ Hosted by: Alex from The Retail Podcast

    🎧 Guest Co-Host: Laura, Tech Advisor for mid-market and enterprise brands in Australia

    Morrisons, Shein, Amazon, Retail Strategy, World Retail Congress, Ecommerce Trends, Marketplaces, Gender in Leadership, Inclusive Leadership, Cost of Living, Retail Podcast, Digital Commerce, Australia Retail, UK Retail, Five Things Friday

  • Welcome to Five Things Friday—your new weekly dose of insights, hosted by Laura & Alex from The Retail Podcast!

    In this debut episode, we explore:

    - 🌟 Luxury Wellness Clubs: How Sunday Sporting Club is reshaping social gatherings through fitness and meaningful connections.

    - 🛍️ World Retail Congress 2025: A sneak peek at next week's event in London, highlighting innovative store tours at Selfridges, John Lewis, and IKEA.

    - 📈 Retail Strategy Deep Dive: Analysis of groundbreaking retail strategies from James Hurman’s insightful collaboration with Klaviyo, exploring new approaches to consumer engagement.

    Stay connected:

    - [Sunday Sporting Club](https://www.sundaysportingclub.com/)

    - [World Retail Congress](https://www.worldretailcongress.com/)

    - Instagram: [Sunday Sporting Club](https://www.instagram.com/sundaysportingclub/)

    Follow and subscribe to ensure you don't miss future episodes every Friday!

    #FiveThingsFriday #RetailPodcast #RetailInsights #LuxuryWellness #RetailStrategy #WorldRetailCongress

  • Join Alex on The Retail Podcast as he speaks with Andrew Doyle, VP of Frontline Workers at Jabra, about how cutting-edge audio technology and AI are revolutionizing frontline communication in retail. Discover how Jabra enhances productivity, customer engagement, and employee satisfaction by enabling crystal-clear audio interactions and seamless integration with AI-driven applications. Andrew explores why voice-driven interfaces and noise-canceling headset technology are critical to maximizing efficiency and accuracy in noisy retail environments.

    Key discussion points include:

    The strategic importance of superior audio solutions in frontline retail.

    Why AI-powered voice interfaces are the future of frontline operations.

    How noise-canceling technology significantly improves productivity and accuracy.

    Insights into Jabra’s innovative retail solutions, including the new Jabra Perform 75 headset.

    Guest: Andrew Doyle, Vice President of Frontline Workers, Jabra

    Host: Alex, The Retail Podcast

    Learn More: www.jabra.com/perform

    00:00 Introduction

    01:03 About Jabra and GN Group’s legacy

    02:39 Why frontline workers are critical to Jabra

    04:09 Digital transformation in retail frontline

    05:28 Voice as the future interface for AI

    07:05 Benefits of using headsets: hands-free & clear audio

    08:22 Importance of accurate audio transcription

    09:28 Noise-canceling microphone technology

    11:46 Real-world retail use-case examples

    12:37 Introducing the Jabra Perform 75 headset

    14:15 Battery life and design features for frontline

    15:35 Audio intelligibility and 99% noise-cancellation

    16:33 How to learn more and connect with Jabra

    Timestamped Chapters (YouTube)

    Retail, Technology, Business, Management, Artificial Intelligence, Productivity, Frontline Workers, Communication, Leadership, Jabra, Andrew Doyle

    #RetailPodcast #Jabra #FrontlineWorkers #RetailTech #AIinRetail #VoiceTechnology #EmployeeEngagement #Productivity #Innovation

  • Returns are costing retailers nearly $900 billion annually—and the problem is accelerating.

    In this episode, Sender Shamiss, CEO and co-founder of ReturnPro, joins The Retail Podcast to expose the operational chaos, financial impact, and future-facing solutions around retail returns.

    We explore why returns are no longer a back-office issue—but a strategic lever that can drive or destroy margin. From brand protection and machine learning to reverse logistics and customer trust algorithms, Shamiss offers a blueprint for how retailers can take control of the returns crisis.

    Key topics include:

    Why bracketing and e-commerce are fueling unsustainable return rates

    How forward-thinking brands are reducing return fraud

    What every retail exec should know about post-purchase operations

    The rise of trusted customer algorithms and “keep-it” logic

    Why returns policy now dictates customer loyalty

    The coming rise of the Chief Returns Officer

    Key topics include:

    Why apparel and e-commerce are fueling a returns crisis

    How retailers can shift from defense to offense on returns

    The role of machine learning in solving returns complexity

    The hidden cost of return fraud—and how to fight back

    Why clear returns policies are now a key sales driver

    Visions of a future Chief Returns Officer

    Enjoying the conversation?

    Follow The Retail Podcast and leave a five-star review if you believe smarter retail is the future. 🚀

    Enjoying the show? Follow The Retail Podcast and leave us a five-star review to help bring smart retail conversations to more leaders worldwide.

    Events mentioned:

    NRF 2025

    Manifest

    Shoptalk

    Reverse Logistics Association Conference

    Retail, Returns Management, eCommerce, Reverse Logistics, Supply Chain, Retail Innovation, Customer Experience, Retail Operations, Sustainability, Fraud Prevention

  • Step backstage at the NRF APAC Big Show 2025 with Ryf Quail, Managing Director at Comexposium, as he reveals the powerful growth, strategic decisions, and transformative experiences shaping retail across Asia-Pacific. Ryf shares candid reflections from NRF APAC 2024, dives into what's driving the 2025 agenda, and highlights unique regional retail trends—from lightning-fast delivery revolutions in India to cross-cultural collaborations unlocking market expansion. Discover how NRF APAC is becoming the must-attend event that unites diverse leaders and innovative ideas from around the globe.

    00:00 Introduction and Welcome

    01:06 Reflecting on NRF APAC 2024 Success

    03:17 Driving Forces Behind the 2025 Agenda

    04:58 Diversity and Breakout Sessions Highlights

    05:52 India's Quick Commerce Revolution

    06:47 Overcoming Challenges in Cross-Border Expansion

    07:18 Expanding CEO Networking Opportunities

    08:27 New and Improved Exhibition Experiences

    09:39 Global Innovation Showcase Overview

    11:35 Singapore's Retail Excellence Tours

    12:21 Impact of Global Economic Context on APAC Retail

    15:02 Transformational Insights from FamilyMart

    19:50 Expectations for NRF APAC 2025 Attendance

    23:33 Creating a Movement in Retail

    25:11 Closing Thoughts


    Subscribe to The Retail Podcast for more insights from global retail leaders. Don’t miss NRF APAC 2025—visit our LinkedIn page website to register and join the future of retail.

    Ryf Quail, NRF APAC, NRF Big Show, Comexposium, Retail conference, Asia-Pacific retail, retail innovation, quick commerce, ESG, sustainability in retail, cross-border retail expansion, retail trends 2025, retail CEO networking, retail event insights, Singapore retail, FamilyMart innovation, global retail trends

  • Didier Mattalia, co-founder and CEO of Trust-Place, joins Alex on The Retail Podcast to explore how digital passports transform traceability and customer relationships post-purchase. Discover how luxury and premium brands across fashion, home furnishings, electronics, and mobility are leveraging digital passports to authenticate products, engage customers, and meet upcoming EU regulations on product sustainability and recyclability. Didier shares real-world examples, including partnerships with iconic brands like Ligne Roset and Isabel Marant, and offers insights into the future of product identity and data-driven retail.

    Episode Chapters:

    [00:00] Introduction: What is Product Traceability?

    [00:31] Meet Didier Mattalia: Co-founder & CEO of Trust-Place

    [01:18] How Trust-Place Creates Digital Passports for Products

    [02:48] European Regulation and the Role of Digital Passports

    [06:53] Industries Leveraging Digital Passports

    [07:59] Giving Identity to Luxury and Fashion Items

    [10:19] Case Study: Fighting Counterfeits with Ligne Roset

    [12:07] The Customer Journey and Digital Certification

    [15:36] How Brands Scale Digital Passports Implementation

    [16:45] Didier’s Vision: The Future of Trust-Place and Digital Traceability

    Show Notes:

    Trust-Place: https://www.trust-place.com

    Connect with Didier Mattalia: LinkedIn Profile

    Referenced Brands:

    Ligne Roset

    Isabel Marant

    Avery Dennison

    Key Topics: Product Authentication, Sustainability Regulations, Customer Engagement, Data-Driven Retail

    Keywords: Retail Innovation, Digital Passport, Traceability, Product Authentication, Sustainability, Luxury Retail, Customer Data, EU Regulations, Post-Purchase Experience

  • Global expansion means speaking your customers’ language, not just translating words but capturing your brand’s unique voice. Bryan Murphy, CEO of Smartling, joins The Retail Podcast to unpack how AI-driven localization transforms content strategy, boosts global SEO, and dramatically reduces costs and complexity. Learn why automated, on-brand translation isn’t just an option; it’s essential for businesses serious about scaling internationally.

    00:00 – Automating translation to scale global content

    00:34 – Why translation complexity leaves money on the table

    01:37 – Meet Bryan Murphy and Smartling’s global mission

    02:38 – Small business pitfalls in multilingual sites

    03:24 – Why brand voice gets lost without professional localization

    04:29 – How Smartling automates translations and maintains brand integrity

    06:22 – Seamless CMS integration with Storyblok, Shopify, and more

    07:35 – Why local language is essential for global e-commerce success

    09:13 – Smartling by the numbers: billions of words translated

    10:28 – The future of AI agents in localization

    11:34 – Ensuring translation quality with AI-powered validation

    13:11 – Maximizing SEO impact across multiple languages

    15:20 – Maintaining site performance during localization

    16:06 – Bryan’s vision for the future: fully automated, seamless translation

    Localization strategy

    Global e-commerce

    AI-powered translation

    Multilingual SEO

    Content management systems (CMS)

    International expansion

    Translation automation

    Brand localization

    Shopify integration

    LanguageAI

    Business Strategy

    Technology & AI

    Globalization

    E-commerce

    SEO & Marketing

    Retail Innovation

    Executive Insights

  • In this episode, David Gomez Cardona steps into the studio to discuss his global journey in e-commerce, logistics, and digital transformation. He highlights how Kingfisher—parent company of B&Q, Castorama, Brico DĂŠpĂ´t, and Screwfix, continues to strengthen its omnichannel approach. David describes the evolution of customer expectations, from ultra-rapid delivery for urgent DIY fixes to a longer lead time for major renovation projects. He also explores the business impact of marketplace growth, how it opens the door to new audiences, and why it now accounts for a large share of e-commerce sales within Kingfisher’s brands.

    David’s energy comes from connecting technology and commerce to solve real-world problems, and he explains how the Group’s footprint across multiple European markets sets the stage for ongoing innovation. He believes retailers no longer dictate what customers should want. Instead, the customers shape retail’s future by demanding seamless experiences. If you’re aiming to deepen your understanding of marketplace trends, draw inspiration for omnichannel strategy, or spark fresh ideas about the fusion of physical and digital commerce, this conversation offers valuable insights.

    Guest Bio:

    David Gomez Cardona is Group Marketplace Director at Kingfisher. He began his career in logistics in the United States before moving into e-commerce, driven by a passion for the fast-paced world of digital retail. Over the years, he has helped leading retailers expand internationally, launch robust online marketplaces, and transform how people buy home improvement products. From France to Colombia to the UK, David has a rich background in global retail ecosystems, bridging technology, vendor collaboration, and customer-centric strategies.

    Host Introduction:

    Your host, Alex, brings a keen interest in the evolving landscape of retail, focusing on how technology and human ingenuity can create extraordinary shopping experiences. With a background in interviewing senior leaders who push boundaries, Alex draws on deep expertise to explore fresh ideas and emerging opportunities in the retail world.

    Key Moments and Themes:

    —David’s global career journey and why he pivoted from logistics to e-commerce.

    —Kingfisher’s marketplace expansion in the UK, France, Spain, Portugal, and Poland.

    —The role of speed and convenience, exemplified by Screwfix’s one-hour delivery service.

    —How physical stores and online channels merge for better customer service, including click-and-collect and in-store returns.

    —Adapting to a new paradigm where customers, not retailers, dictate product availability and delivery expectations.

    If you enjoy this conversation, follow us on Spotify and subscribe on Apple Podcasts. Share this episode with colleagues who are curious about the future of marketplaces. Your reviews and feedback help us continue to bring forward-thinking voices in retail innovation.

    Disclaimer (if needed):

    The views and opinions expressed in this interview are those of the speakers. They do not necessarily reflect official policies or positions of Kingfisher or its affiliated brands. This discussion is for informational purposes only and should not be considered financial or legal advice.

  • Matt Bradley, Founder and Director of the Retail Technology Show, joins Alex to share the behind-the-scenes story of growing one of the UK’s leading retail events. Discover why Matt believes retail gatherings must go beyond exhibitions—they should entertain, educate, and inspire. He reveals the strategic move to London’s Excel Centre, the decision behind the show’s carnival theme, and the extraordinary lineup, including keynotes from retail legends and social media entrepreneur Joe Wicks. If you’re seeking fresh insights, practical retail solutions, and a truly engaging experience, Matt promises the Retail Technology Show 2025 delivers.

    Whether you’re tackling payment hurdles, supply chain challenges, or leveraging AI, Matt’s goal is clear: every visitor should leave having learned something valuable, made meaningful connections, and enjoyed themselves along the way.

    Episode Highlights (Show Notes):

    •Matt’s Journey: From RBTE to Retail Technology Show—reinventing retail events.

    •Why Excel London? The strategic decision behind moving venues and how it benefits attendees.

    •Carnival Atmosphere: Transforming a retail event into an immersive experience.

    •Free yet Premium: How the Retail Technology Show offers top-tier content without a price tag.

    •Speaker Lineup: Joe Wicks, Archie Norman (M&S), Steve Hewitt (Gymshark), Sophie Neary (Google), Richard Lim (Retail Economics), and more.

    •Retail Insights & Innovations: Practical solutions in AI, payments, and the evolving retail landscape.

    •Community & Celebration: The importance of fun, networking, and the highly anticipated retail carnival party.

    Retail, Retail Technology Show, Matt Bradley, Retail Innovation, Excel London, Joe Wicks, Archie Norman, Gymshark, Sophie Neary, AI, Retail Conference, Retail Experience, Retail Trends, Networking, Free Retail Events, Retail Podcast

    Reserve your spot at the Retail Technology Show, April 2-3, 2025, at Excel London, and transform your retail strategies with fresh insights and practical innovations.

    Website link: www.retailtechnologyshow.com

  • Richard Fisher, part of Holland & Barrett’s design team, joins Alex from The Retail Podcast to explore a new era of store design. They discuss how to infuse “showbiz and punk” energy into store layouts, the crucial role of community spaces, and what it takes to make every visit memorable. Richard reveals why Cardiff’s upcoming massive refit could reshape wellness retail, and how global customers—from Benelux to the Middle East—embrace Holland & Barrett’s evolving brand values.

    Step inside Holland & Barrett’s vision for wellness retail with design expert Richard Fisher. He and Alex uncover the mindset behind modern store refits, from repurposing existing fixtures to injecting disruptive touches that capture attention. Richard shares how creating trust influences every design choice, including open layouts and clear sightlines that guide customers to the right product and the right advice. He explains why large footprints, like their new Cardiff location, open the door to deeper community engagement and immersive experiences, and how design must stay inclusive—no matter who walks through the door.

    Listen as they reflect on the future of high streets, emphasizing the need for in-store experiences that build real connections. Discover why simplicity, transparency, and brand authenticity matter more than ever. Whether you’re in search of a quick vitamin fix or a place to learn about better sleep habits, Holland & Barrett aims to meet you where you are. This conversation offers retailers and brand builders fresh insights into scaling design concepts and energizing spaces that keep customers coming back.

    Timestamps

    00:00 – Capturing Customer Attention

    00:23 – Introducing Richard Fisher and Holland & Barrett’s Global Reach

    00:45 – The Essence of Retail Design and Creating a Premium Atmosphere

    01:36 – Merging Showbiz and Practicality in Store Layout

    02:15 – Designing a Two-Speed Experience for Shoppers

    03:10 – The Check-Out Flow and Final Impressions

    03:33 – Why Trust and Authenticity Guide All Design Choices

    04:46 – Scaling Refits and Preserving Key Fixtures

    06:26 – Inclusive Design in the Sports Nutrition Section

    07:55 – Spotlight on the Cardiff Wilko Conversion

    08:40 – Building Community Through Wellness, Coaching, and Advice

    10:02 – Elevating the In-Store Experience with Bold Color Palettes

    11:26 – Tying Store Design to Brand Values in Global Markets

    13:04 – Retail’s Future: Giving People a Reason to Show Up

    14:17 – Emphasizing Community Spaces for New Generations

    15:05 – Richard’s Final Thoughts on Wellness and Inviting Customers In

    • Holland & Barrett

    • Retail design

    • Wellness retail

    • Store refit

    • Community-focused retail

    • Customer experience

    • Store layout

    • Cardiff flagship

    • High street revival

    • Global retail innovation

    • Health and wellness trends

    Guest Bio

    Richard Fisher is part of the design leadership at Holland & Barrett, where he steers store refits, layout strategies, and brand experiences in the UK and beyond. He focuses on making spaces both practical and appealing—delivering on the promise of trust that underpins Holland & Barrett’s heritage in health and wellness.

    Host

    Alex is the voice behind The Retail Podcast. Known for spotlighting global retail shifts, he interviews innovators who are redefining how we shop and connect with brands.

    Enjoy the conversation and glimpse the future of wellness retail, one inclusive space at a time. If you find this episode valuable, please rate and share it so others can learn from Richard’s vision.

  • Join Alex from The Retail Podcast in conversation with Mark Wheeler (Storyblok) and Jason Hoolsema (CIO, NRF) on how a headless CMS revolutionized one of the world’s largest retail shows—enabling rapid content creation, seamless personalization, and a better experience for attendees.

    Description

    In this special episode of The Retail Podcast, host Alex sits down with two industry experts shaping digital experiences in retail. Mark Wheeler of Storyblok explains how a headless CMS makes it possible for brands to respond to fast-moving trends, like TikTok influencer content, almost instantly. Jason Hoolsema, CIO at the National Federation of Retailers (NRF), shares how transitioning away from legacy systems helped NRF deliver near real-time content and personalization for its massive annual show. Learn about the pitfalls of outdated tech, the power of flexible APIs, and the growing role of AI—from translations to product recommendations.

    Whether you’re in e-commerce, marketing, or retail tech, this conversation offers valuable insights into modernizing your digital ecosystem and delivering exceptional customer experiences.

    Retail Technology, NRF, Headless CMS, Digital Transformation, Content Management, E-commerce, Personalization, AI in Retail, Omnichannel Retail, Storyblok

    Guest Links

    • NRF

    • Storyblok

    Episode Links & CTA

    If you enjoyed this episode, please 🙏 leave a 5-star review on Apple/Spotify or your Podcast platform of choice and share it with a colleague.

    Subscribe to The Retail Podcast for more insights into the future of retail and technology!

  • 💡 Can scent trick your brain into tasting flavors?

    In this special Shoptalk Europe partnership episode of The Retail Podcast, Lena JĂźngst, Co-Founder & Co-Inventor of air upÂŽ, shares how neuroscience, innovation, and product design are revolutionizing hydration. Lena will also be at Shoptalk Europe in Barcelona (June 2-4, 2024)!

    📢 Don’t miss Shoptalk Europe 2024! Ticket prices increase at midnight on Friday, 28th February—secure your spot now!

    🎟️ Get a discount with these codes:

    🛍️ Retailers & Brands: Use RBTHERE10 → ⁠Register here⁠

    🎟️ General Attendees: Use GATHERE10 → ⁠Register here⁠

    🔥 What You’ll Learn in This Episode:

    ✅ The science behind scent-based taste

    ✅ Overcoming fear & trusting your instincts in business

    ✅ The journey from university project to global brand

    ✅ The future of sensory-driven consumer products

    📢 Tune in now for a deep dive into innovation, behavioral science, and the future of hydration!

    🔗 Follow Lena: https://www.linkedin.com/in/lena-juengst/

    #RetailPodcast #airup #Innovation #Entrepreneurship #ProductDesign

  • 📢AI is transforming retail from supply chain to customer experience. In this episode, Jane Cheung, Global Research Leader at IBM, shares insights from a study of 5,000 executives on how AI is being embedded across retail operations.

    00:00 - Welcome & Introduction

    02:15 - AI Investment Trends in Retail

    05:30 - AI’s Impact on Supply Chain & Operations

    09:45 - AI in Customer Experience & Marketing

    13:20 - AI Governance Challenges & Solutions

    17:05 - Future of AI in Retail

    20:30 - Final Thoughts & Key Takeaways

    🎧In This Episode, You’ll Learn:

    ✔️ Why AI investment in retail is surging (+52% budget increase)

    ✔️ How AI is shaping customer experience, supply chain & marketing

    ✔️ The biggest AI governance challenges & how to solve them

    ✔️ How retailers should align AI with their brand strategy

    🔗Follow us for more: https://retailnews.ai/

    📩Got thoughts? Leave us a voice note or DM on LinkedIn!

    Hashtags (For Discoverability):

    #AIinRetail #RetailTech #RetailInnovation #ArtificialIntelligence #RetailTrends

    AI in retail, artificial intelligence in retail, AI-powered retail, retail innovation, AI trends, IBM research, customer experience AI, supply chain AI, digital transformation, AI governance, AI for business, AI-driven strategy, retail marketing AI

  • Join us for a conversation with Michelle Evans, Global Lead for Retail and Digital Consumer Insights at Euromonitor, as she reveals the top five digital trends that will transform retail in 2025. In this episode, Michelle discusses:

    • Rebuilding Consumer Trust: The shift toward micro and nano influencers and the role of social media in establishing credibility.

    • Shopification of Social Media: How platforms like Instagram and YouTube are integrating seamless in-app purchasing experiences.

    • Video-Driven Engagement: Why 71% of consumers are streaming videos weekly and what that means for e-commerce.

    • Budget-Conscious Markets: The rise of digital tools for deal-hunting in a cost-sensitive environment.

    • The AI Revolution: How AI is creating more intuitive and personalized shopping experiences.

    Highlights & Timestamps:

    • 00:00 – Introduction and context on the competitive landscape (Zara, H&M, Shein)

    • 00:00:24 – Guest introduction: Michelle Evans of Euromonitor

    • 00:01:07 – Michelle’s background and Euromonitor overview

    • 00:03:00 – Trend 1: Rebuilding Trust with Micro & Nano Influencers

    • 00:04:15 – Trend 2: Shopification of Social Media

    • 00:06:18 – Trend 3: Rise of Video-Driven Engagement (71% streaming weekly)

    • 00:10:26 – Trend 4: Navigating a Budget-Conscious Market • 00:14:16 – Trend 5: AI and its impact on creating intuitive e-commerce experiences

    Key Takeaways: - Authentic influencers are replacing traditional macro influencers. - Social platforms are evolving into complete shopping experiences. - Video content is revolutionizing consumer engagement.

    Learn more about these trends and how your brand can stay ahead of the curve. Subscribe for more insights on the future of retail!

  • In this episode, Keith Nealon, CEO of Bazaarvoice, dives into how brands can leverage user-generated content (UGC) and artificial intelligence (AI) to boost consumer trust and drive retail success. Discover how sustainability, ethical practices, and innovative AI tools are reshaping the consumer journey—from product discovery to purchase. Tune in for actionable insights, key data points, and a deep dive into the future of social shopping.

    Key Timestamps & Highlights:

    • 00:00 – Intro & Sustainability in Retail

    • 01:03 – Keith’s Background & Bazaarvoice Overview

    • 02:20 – UGC & Consumer Behavior Insights

    • 03:15 – AI Tools & Innovations

    • 06:00 – Social Listening & Future Trends

    Key Quotes: “When consumers do the talking, trust and sales follow.”

    Links: Visit our website: www.retailnews.ai

  • Discover how generative AI is revolutionizing retail. NVIDIA’s Azita Martin Vice President and GM of AI for Retail, CPG and QSR Director of AI & Cynthia Countouris, NVIDIA’s director of product marketing for retail discuss multimodal AI, virtual shopping assistants, and supply chain optimization. Learn how businesses are leveraging AI to boost productivity, enhance customer experiences, and increase revenue. From e-commerce transformation to physical AI for robotics, this episode is packed with actionable insights for retailers and tech leaders.

    Mentioned by host:

    • “To learn more about NVIDIA’s AI innovations, visit nvidia.com.”

    • “Share your thoughts on this episode by tagging us on LinkedIn with #RetailAI.”

    👉 Learn more: NVIDIA AI Retail Blueprint00:00 Introduction: Why Embrace AI in Retail?

    00:26 NVIDIA’s AI Vision at NRF 2025

    01:19 AI Transformation in Retail: Use Cases

    02:28 Shopping Assistants: Revolutionizing E-Commerce

    03:43 AI in Supply Chain Optimization

    06:12 Generative AI for E-Commerce and Revenue Growth

    07:12 NVIDIA’s AI Blueprint and Tools for Retail

    09:22 Physical AI: Training Robots in Simulations

    12:15 Future Focus: AI in Supply Chain and Retail Layouts

    14:06 Empowering Women in Tech with AI

    16:08 Real-World AI Shopping Assistant Demo (Fashion)

    20:32 Visualizing Furniture with AI in 3D Spaces

    25:27 How to Get Started with NVIDIA AI Tools