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Unlock the secrets to a thriving business with our latest episode, where we sit down with workforce wizard Gary Makredes of Simms & Associates. With a career spanning over two decades in workforce management, Gary shares his invaluable insights into the transformative shift from customer-centric to employee-focused strategies across industries. We delve into the real-world benefits of prioritizing employee experience, and Gary highlights how this focus not only boosts immediate financial performance but also fosters lasting staff retention and customer satisfaction
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Sue and Simon discuss Chapter 5 - How do I balance investing in sales and controlling costs? from their book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
Footfall trends from March to April 2024The key risers and fallersThe upcoming General Election#theproductivityexperts
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Embrace the insider's perspective on navigating the intricate maze of Workforce Management with Donna Stephenson of Simms and Associates, our esteemed guide through the nuances of effective change management. Donna dissects the tendency to overemphasize tech at the expense of people in WFM rollouts
Arm yourself with actionable strategies for a smooth WFM implementation, as we cut through the clutter of common misconceptions. Donna underscores the imperative of pristine data, crystal-clear objectives, and the early inclusion of key players to align processes and sidestep the trap of moulding new tech to old, ineffective practices. A robust change management strategy emerges as the cornerstone of successful deployment, setting the stage for stakeholder engagement and realistic expectations.
10 Key Considerations for Customer Readiness in Starting a Workforce Management Project Blog
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Sue and Simon discuss Chapter 4 - How do I balance investing in sales and controlling costs? from their book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
Don't forget to register for the Productivity Forum 2024#theproductivityexperts
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We've spent the past two years gathering the top tips from our knowledgeable guests, and we've compiled all that invaluable advice into one exciting episode. Tune in and discover that one game-changing tip that could transform your business journey. It's all here and just a play button away—don't miss it!
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Ever wondered what it's like to have a front-row seat at the heart of retail innovation? Sue James and I just stepped off the buzzing floor of the Retail Technology Show, and we're eager to bring you the scoop on the latest trends that are transforming the way we shop. We'll explore the show's explosive growth, the educational value of its workshops, and tackle the omnipresent topic of AI in retail
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
Footfall trends from February to March 2024Easter weekendThe upcoming Retail Technology Show#theproductivityexperts
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As we set up shop once again at stand 6B37 in Olympia, London, Sue, James and Simon discuss how returning visitors can easily reconnect with us. But it's not just about the reunion; James is bringing a special productivity quiz to the floor. Tailored to provide actionable tips, this quiz is your golden ticket to boosting your productivity data. As a token of our appreciation, participants will receive a copy of Sue and Simon's insightful book, "Every Second Counts"
Sue is particularly eager to share the transformative power of data with past collaborators and newcomers alike, revealing the long-term impacts and driving change. We also shed light on our ReTime Academy and the cutting-edge ReBudget platform. Let's not forget our annual networking forum on 12th September 2024, an exclusive gathering for like-minded professionals to exchange experiences and insights
So, come and say hi at the Retail Technology show on April 24 & 25th in Olympia, London, discover how we're pushing the boundaries of labour modelling and productivity, and perhaps walk away with a fresh perspective to reinvigorate your retail strategy#theproductivityexperts
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Sue and Simon unpack Chapter 3 - How can I make savings? from our book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
Footfall trends from January to February 2024Easter predictionsThe strange IT glitches big retailers have faced recently#theproductivityexperts
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Trevor Hudson, the visionary in leadership development, acclaimed author of Neverland and Trainer & Consultant at Tuff Leadership Training joins us to redefine what it means to lead and manage in the modern workplace. With his rich background in the tech industry, Trevor unravels the process of transforming the employee experience. His methods, signal a revolution in creating empowering organizational cultures. Get ready to chart a course through the complexities of flatter structures and evolving management behaviours that hold the key to the future of the workplace
We tackle the fine line between empowering your workforce and maintaining the integrity of your business's core framework, all while ensuring consistent quality and compliance. Learn how to tailor your approach to fit your organizational structure
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Sue and Simon unpack Chapter 2 - How can I serve more customers at peak? from our book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
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James Bolle from ReThink is back to reveal how transforming numbers into narratives can revolutionize decision-making processes. Kicking things off with an apology from Simon for the recent video mishap, we quickly pivot to the meaty part, discussing the fidelity of data inputs and the finesse required in data analysis. Picture an optician meticulously calibrating lenses; that's the level of precision we dive into, exploring the craftsmanship of data collection that ensures our insights are as clear as perfect vision. Throughout this discussion, we grapple with the industry's relentless pace and the challenge of nurturing a skilled analytical workforce that can keep up
Moving beyond mere numbers, we unwrap the method behind tailoring data analysis and visualization to resonate with specific client needs. It's all about context—like how a pinch of salt can transform a dish, nuances in data can yield profound insights. With ReThink's tiered approach, we ensure information integrity, turning dry stats into compelling stories that drive organizational action. This episode explores how to encapsulate data in a narrative form, complete with anecdotes and vivid visual elements, ensuring that the recommendations we provide aren't just heard but felt and acted upon
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Discover how data can be your business's superpower as we sit down with James Bolle, the mastermind behind ReThink's insights and data development. In a world where every click and transaction tells a story, James unravels the artistry in carving out actionable strategies from mountains of information. He brings to light the transformative journey of data, from being a mere buzzword to becoming the cornerstone of savvy business decisions
Apologies that Simon didn't click the right button to record the video !! Watch out for the video in next week's pod
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Revolutionize your business's financial transactions with the insights from Gosia Furmanik, founder of fena, as she unveils the power of open banking. In our engaging discussion, Gosia demystifies the concept that's causing waves in the financial sector, sharing how it's reshaping the playing field for small and medium businesses against the giants Visa and MasterCard
Simon and Gosia discuss how cost efficiency, data-rich decision-making, and bolstered security measures are just the tip of the iceberg when it comes to the perks of embracing this cutting-edge tech#theproductivityexperts
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
Footfall trends from December to January 2024Shopping trendsRecession#theproductivityexperts
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Sue and Simon unpack Chapter 1 - Where is your money really going? from our book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
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Embark on a journey into the heart of strategic workforce planning as we discuss with Nick Kennedy, the Workforce Planning Institute chairman, how the art of predicting and shaping the future workforce can transform organizational productivity. Nick illuminates the differences between operational workforce management and the foresight necessary for crafting long-term strategic plans
Nick shares insights on the delicate balance between setting a strategic direction that guides like a compass through the shifting economic landscape, rather than prescribing a rigid roadmap. We also take a global tour of the must-attend events for those eager to network and deepen their expertise in strategic workforce planning, from the Workforce Planning Institute
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Have you ever wondered how to turn the ticking of the clock into a symphony of productivity and exceptional results for your business? Your golden hour has arrived as Sue and I unpack "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results." This 144-page book is more than just a read; it's a conversation starter, a catalyst for operational transformation.
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