Afleveringen
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In this RETHINK Retail episode, Kait Stevens speaks with Ashley Newman, Director of Marketing & Communications at Zippy Paws, about how the brand has navigated its rebrand, fostered a deep connection with customers, and created meaningful in-person experiences that drive loyalty.
⏱ Timestamps:
[00:00] Introduction to RETHINK Retail
[02:10] Meet Ashley Newman, Director of Marketing & Communications at Zippy Paws
[05:30] How Zippy Paws is navigating its rebrand during the pandemic
[10:00] The role of in-person events in creating brand loyalty
[15:20] Encouraging user-generated content and customer engagement
[20:30] Zippy Paws’ unique community-focused marketing
[25:45] The brand’s future vision and growth potential
🔗 Join the community or apply to be a guest: www.globalretailleaders.com -
AI is no longer a “nice to have” — it’s a business imperative. In this episode of the RETHINK Retail Podcast, we’re joined by PwC’s Alison Furman and Remzi Ural to explore how AI is transforming customer experience, operations, and revenue growth in retail. From strategy shifts to scaling adoption, learn what retailers need to succeed in 2025 and beyond.
🎙️ Hosted by Carol Spieckerman, President, Spieckerman Retail
👥 Guests: Alison Furman, US Consumer Markets Industry Leader, PwC + Remzi Ural, Principal, PwC
🔍 Key Topics:
- AI as a core business strategy
- Scaling through structure: stand-up, expand, integrate
- Moving from imitation to augmentation
- AI-driven personalization and supply chain intelligence
🧠 “Make AI a core business strategy. This goes beyond experimentation—it takes courage, and a willingness to disrupt yourself.” – Alison Furman
🎧 Listen now and future-proof your strategy. -
Zijn er afleveringen die ontbreken?
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In this Global Retail Leaders episode, Fritz Finlay chats with Andrei Rebrov, CEO of Scentbird, about how the fragrance subscription service is making it easier to try new scents while building an omnichannel brand.
⏱ Timestamps:
[00:00] Introduction to RETHINK Retail
[01:25] Meet Andre at Sandberg, CEO of Scentbird
[04:15] The beginnings of Scentbird and its fragrance subscription model
[08:30] How Scentbird makes fragrance discovery easier online
[12:50] The power of personalized recommendations
[17:00] Subscription model: The convenience of monthly fragrance deliveries
[22:30] Expanding into omnichannel: How Scentbird is navigating brick-and-mortar retail
🌍 Join our community at: www.globalretailleaders.com -
A RETHINK Retail episode in collaboration with Cognizant
Retailers face increasing pressure from labor shortages, supply chain complexity, and evolving customer expectations. So what’s the key to staying competitive? Smarter operations.
In this episode, we team up with Cognizant to explore how operational transformation drives bottom-line success. Experts Scott TumSuden and Karthik Chandrasekar (Cognizant) and retail consultant Ian Scott reveal how the Stores 360 platform—developed with ServiceNow and Thirdera—is helping brands optimize workflows, boost employee performance, and elevate the customer experience.
🎯 You’ll hear:
- Why store ops matter more than ever
- How AI and automation power better store performance
- Real-world impact of Stores 360 in action
Advice for building smarter, more resilient retail environments
💬 “The in-store experience is only as good as the operations behind it.”
📲 Subscribe for more insights from the minds reshaping the future of retail.
#RetailPodcast #RETHINKRetail #RetailTransformation #StoreOperations #AIinRetail #Automation #Cognizant #SmartStores -
In this episode of the RETHINK Retail podcast, host Richard Kestenbaum, Partner at Triangle Capital and Forbes contributor, sits down with Alicia Littleton, Director of E-commerce at Gerber Children’s Wear, to explore how technology, AI, and personalization are transforming the retail experience—especially for today’s digital-native parents.
⏱ Timestamps:
[00:00] Introduction: Meet Richard and Alicia
[03:30] Social algorithms, data, and understanding today’s parent
[08:45] Retail channel strategy: Target, Walmart, Amazon & DTC
[14:10] Resale, sustainability & loyalty in babywear
[19:20] The future of retail tech: AI & conversational commerce
[21:05] AI’s role in personalization and consumer expectations
[24:00] What is conversational commerce and why it matters
🔗 Join the community or apply to be a guest: www.globalretailleaders.com -
Only 5% of specialty retailers are leading in unified commerce. In this special podcast episode, Manhattan Associates, in partnership with Google Cloud and research firm Incisiv, breaks down the just-launched 2025 Unified Commerce Benchmark for Specialty Retail.
🔍 What’s inside:
- Insights from 220 top retailers across shopping, checkout, fulfillment, and service
- The 4 critical battlegrounds shaping customer experience
- What separates Leaders like Apple, Nike, and Sephora from the rest
- The impact of GenAI and real-time inventory on retail performance
📊 “35% of differentiating capabilities in 2023 are table stakes in 2025.”
🎧 Listen to the conversation with Michael Klein, Ann Sung Ruckstuhl, and Giri Agarwal to learn how to stay competitive in today’s retail ecosystem.
📥 Download the full 2025 Benchmark Report here: https://shorturl.at/Rufba -
🎧 Therapy: Retail @SHOPTALK 2025 | Powered by Retail Cloud Alliance
In this episode, we bring you exclusive insights from SHOPTALK 2025 with retail industry leaders:
✅ Melissa Minkow, Global Director of Retail Strategy at CI&T
✅ Linda Johansen, Founder/CEO at International Retail Group
✅ Hitha Herzog, Chief Retail Analyst at H Squared Research
✅ Joshua Rockoff, Senior Executive at Anbaxis LLC
Explore the emerging retail trends and technologies that are reshaping the industry, including:
- AI-driven personalization and its impact on customer experiences
- The seamless integration of omnichannel strategies that improve consumer engagement
- The role of data analytics in optimizing retail supply chains
🔊 Tune in now for deep insights from the minds leading retail transformation.
#RetailInnovation #RetailPodcast #SHOPTALK2025 #AI #Omnichannel #DataDriven #CustomerExperience -
Retailers face mounting challenges—from rising labor costs to evolving customer expectations. In this episode of Retail Tech Tips, we explore how AI, cloud computing, and data integration are transforming in-store experiences.
Featuring industry leaders:
- Roy Horgan, Group SEVP Strategy, Marketing & Communications at VusionGroup
-Zach Whigham, Associate Director, Retail and Consumer Products at Kyndryl
-Trevor Sumner Top Retail Expert
Key takeaways from this episode:
-AI and computer vision are redefining in-store engagement
-Electronic Shelf Labels (ESLs) are driving efficiency at scale
-Retailers are moving from theory to action—focusing on ROI-driven solutions
VusionGroup is a leader in electronic shelf labels (ESLs) and retail digitalization, helping retailers optimize pricing, promotions, and in-store experiences.
Kyndryl is a global IT infrastructure powerhouse, working with retailers to modernize their technology ecosystems for scalability and efficiency.
Listen now and stay ahead of the curve. -
Can AI revolutionize retail? C&A Brazil and Sam’s Club share their strategies.
In this Global Retail Leaders episode, Top Retail Expert Alberto Serrentino chats with Paulo Correa, CEO of C&A Brazil, and Todd Gardner, Chief Product Officer at Sam’s Club, about how AI is transforming business efficiency, customer experience, and decision-making in retail.
🔹 Key Topics & Timestamps:
[00:00] Introduction to RETHINK Retail
[01:15] Meet Alberto Serrentino, Paulo Correa, and Todd Gardner
[03:30] AI’s role in business productivity and efficiency
[07:45] C&A Brazil’s transformation through AI-driven strategies
[12:20] The impact of AI on pricing, inventory, and supply chain optimization
[18:10] Engaging leadership in digital transformation
[22:40] Customer-centric AI: Personalization & omnichannel experiences
[27:55] Final thoughts on the future of AI in retail
🎧 Listen now to discover how AI is redefining retail performance and strategy.
🌍 Join our community and be the next guest on our podcast: www.globalretailleaders.com -
How do you scale a retail brand without losing the personal touch?
On this episode of RETHINK Retail, we chat with Karrie Helm, Director of Stores at Evereve, about how the brand scaled from a boutique experience to over 100 stores nationwide while keeping its values-driven, customer-first approach intact.
🔹 The secret to Evereve’s loyal customer base
🔹 How stylists create real connections with shoppers
🔹 The role of subscriptions & digital commerce in modern retail
📅 Key Topics & Timestamps:
[00:00] Welcome to RETHINK Retail
[01:15] Carrie Helm’s journey & EverEve’s beginnings
[04:10] Growth from boutique retail to a national brand
[08:30] The key to Evereve’s styling experience
[12:45] Balancing online and offline customer relationships
[17:20] Subscription services & their impact on retail growth
[22:05] Leadership, team culture & customer loyalty
[27:40] What’s next for Evereve?
[30:00] Final takeaways
🎧 Listen now to discover how Evereve is redefining the in-store experience for the modern shopper.
🌍 Join our community at: www.globalretailleaders.com -
How can retailers embrace sustainability and drive social impact at scale?
In this episode of RETHINK Retail, host Lisa Amlani sits down with Bev Kobe, President & CEO of Goodwill Industries, to discuss how Goodwill is redefining retail through the circular economy, resale innovation, and social enterprise.
Goodwill is more than just a thrift store-it’s a leader in sustainability and job creation, diverting billions of pounds from landfills while employing those who need it most.
⏱ Timestamps:
[00:00] Introduction to RETHINK Retail
[01:20] Meet Bev Kobe, CEO of Goodwill Industries
[03:45] The scale of Goodwill: 154 networks and 6 billion pounds of goods collected
[07:10] How Goodwill is innovating in circular retail
[12:30] Sustainability goals: resale, recycling, and reducing waste
[17:50] Beyond retail: Goodwill’s impact on communities and job creation
[22:15] Take-back programs & retailer partnerships
[27:30] Final thoughts: How brands can start their circular journey
🌍 Join our community at: www.globalretailleaders.com -
Can a fashion brand grow without paid marketing? Lager 157 proves it’s possible.
In this Global Retail Leaders episode, Top Retail Expert Alexis chats with Hannah, Chairperson of Lager 157, about how the Swedish brand is scaling across the Nordics and beyond with slow fashion, zero waste, and an authentic approach to retail.
🔹 Key Topics & Timestamps:
[00:00] Welcome to RETHINK Retail – A Global Retail Leaders Episode
[01:10] Hannah’s journey and Lager 157’s origins
[03:25] The slow fashion movement and why it works
[07:40] Lager 157’s no-waste, efficiency-first model
[12:15] Why they refuse to spend on paid ads
[16:50] Expansion into Germany and future markets
[21:30] Sustainability and the future of retail
Join the GRL community at www.globalretailleaders.com -
Can sustainability drive profitability and long-term growth? Norrøna proves that it can.
In this Global Retail Leaders episode, Top Retail Expert Sharon Yourell Lawlor speaks with Bård Klamme, Retail Director at Norrøna, about how the premium outdoor brand has built a 100-year legacy through circular fashion, transparency, and a commitment to full-price retail.
💡 Key Takeaways:
✔️ How Norrøna built a global brand without discounting
✔️ The circular economy approach fueling sustainability
✔️ Why community & customer experience matter more than price cuts
✔️ How tech and innovation enhance the in-store experience
💡 Key Insights & Timestamps:
⏩ 00:00 – Welcome to RETHINK Retail (Global Retail Leaders Episode)
⏩ 00:40 – Meet Bård Klamme & the history of Norrøna
⏩ 03:10 – What it means to be a full-price, no-discount brand
⏩ 07:05 – Sustainability as a business model, not just a marketing tool
⏩ 11:30 – The power of repair, resale & circular fashion in retail
⏩ 14:45 – Expanding internationally while staying true to brand values
⏩ 18:20 – The future of outdoor retail & evolving customer expectations
⏩ 22:50 – What role does tech play in a purpose-driven brand?
⏩ 26:30 – Final takeaways & leadership advice for retailers
Join the GRL community or be the next guest: https://www.globalretailleaders.com/ -
In this episode of Rethink Retail, host Shannon Flanagan sits down with Jean-Didier Allongue, Senior Director of Global Store Design at Harry’s, to explore how the brand has scaled across 56,000+ retail locations while staying true to its identity.
From disrupting the men’s grooming industry to creating seamless in-store experiences at Target, Walmart, Tesco, and Boots, Jean-Didier shares how Harry’s navigates the challenges of retail expansion, localization, and brand consistency.
They dive into:
✅ How Harry’s global retail strategy has evolved
✅ The biggest challenges in localizing store design across different markets
✅ Why brand culture and customer insights shape the future of retail
⏳ Episode Timestamps:
⏩ 00:00 – Introduction to Rethink Retail
⏩ 00:30 – Meet Jean-Didier from Harry's
⏩ 01:27 – Harry's Global Retail Design Strategy
⏩ 02:56 – Trends in Men's Grooming & Retail Innovation
⏩ 03:59 – The Challenge of Localizing Store Designs Globally
⏩ 04:47 – Scaling Harry's Retail Presence Across 56,000+ Locations
⏩ 07:20 – The Role of Vision, Culture & Brand Identity in Growth
⏩ 09:01 – Creating Engaging & Customer-Centric Store Environments
⏩ 11:01 – Closing Thoughts & Takeaways
Join the GRL community or be the next guest: https://www.globalretailleaders.com/ -
The future of retail is unfolding before our eyes, and AI is at the heart of it all. In this episode of the AIR Leaders Podcast, a production of RETHINK Retail, our host Matthew Adam Smith sits down with Barry McGough, a Top AI Leader & Global Retail Leader, to discuss the game-changing technologies reshaping commerce.
🎙️ Topics covered:
✅ How AI is driving the next wave of retail innovation
✅ The evolution of edge computing and low-latency chipsets
✅ CES vs. NRF: Key retail tech takeaways
✅ The rise of ambient technology & micro-sensors
✅ The sustainability challenge: AI’s impact on energy consumption
Join us as we explore what’s next for retail in 2025 and how businesses can stay ahead. Don't forget to follow for more insights from retail’s top tech leaders!
#TAILs #TopAILeaders #RETHINKRetail #TRE2025 -
Retailers operating at scale—especially in high-traffic environments like airports—face a unique challenge: how do you balance speed, convenience, and operational resilience while delivering a seamless customer experience?
In this episode of the RETHINK Retail Podcast, Michael Klein (Top Retail Expert) speaks with Khurram Noor, VP of Customer Facing Systems at Avolta, and Bernd Kraus, VP of Retail Software Solutions at Diebold Nixdorf, to discuss what it really takes to future-proof retail operations. -
In the latest Rethink Retail Podcast, we sit down with Andrea Morgan, Chief Innovation Officer at Blue Yonder, to explore how AI and end-to-end visibility are revolutionizing supply chains.
🔹 How AI is optimizing demand forecasting, inventory planning, and sustainability
🔹 Why speed and adaptability are the key drivers of supply chain success
🔹 The growing role of GenAI and digital twins in supply chain transformation
With over 25 years of experience leading supply chain strategy at Nike, IBM, and Oracle, Andrea shares why she believes the time is now for supply chain reinvention.
Don’t miss this episode! 🎧
#RetailInnovation #AIinRetail #SupplyChainTransformation #RetailPodcast #RethinkRetail -
New RETHINK Retail Podcast: How AI is Shaping Retail
Host Matthew Adam Smith sits down with Matt Redwood (Diebold Nixdorf) & Nicolas Kroeger (Manor AG) to discuss the impact of AI on retail. From optimizing store operations to elevating customer experiences, this episode covers the game-changing role of AI in retail.
📌 Key Takeaways:
✔️ AI’s role in streamlining store operations
✔️ Enhancing in-store & omnichannel experiences with AI
✔️ The future of AI in retail over the next 3-5 years
🔊 Listen now -
Retail automation is evolving—are you keeping up?
In this episode of the RETHINK Retail Podcast, Ben Bond, VP of Strategy & Business Development at Simbe, joins us to discuss how AI and robotics are transforming inventory management, enhancing pricing accuracy, and driving efficiency for retailers. Recorded live at NRF 2025, this conversation dives into the future of automation and the role of technology in building agile, resilient retail operations. -
NRF 2025 brought bold predictions, cutting-edge innovations, and game-changing discussions—but what really matters for retailers in the year ahead?
In this episode of Retail Therapy, Retail Cloud Alliance host Andrew Smith sits down with Brandon Rael of Kyndryl, Carol Spieckerman of Spieckerman Retail, and Guy Courtin of Tecsys to unpack the biggest themes from Retail’s Big Show, including:
The rise of AI-driven personalization and the role of store associates
Why retailers are taking a more cautious, pragmatic approach to new tech
How supply chain innovation is being overlooked—and why that’s a mistake
The real impact of digital transformation on retail operations and strategy
Whether you attended NRF or want to stay ahead of the conversation, this episode is your deep dive into the trends and challenges shaping retail in 2025. - Laat meer zien
