Afleveringen
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At the core of most, if not all, outsourcing initiatives is the desire for innovation that will deliver radical change and improvement in the delivery of IT services and support. The reality is that this outcome becomes aspirational when confronted with the need to simply “keep the lights on”.
In this 8-minute podcast, TC2 Managing Director Ben Fox joins Tony Mangino to explore this outsourcing conundrum and how both the customer and the supplier can approach these opportunities to drive successful innovation and truly transformational change in the end user experience.
If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Technology Consulting and Strategy Development webpages.
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On the telecom regulatory front, the FCC is formally reinstating a new set of net neutrality rules that reignites what is a highly controversial, on-again/off-again debate regarding the regulation of broadband Internet access services (BIAS). In this 10-minute podcast, Steve Rosen and Sara Crifasi join Tony Mangino to explain the FCC's latest action and why enterprise customers of ICT services should be paying attention.
If you would like to learn more about our experience in this space, please visit our Communications Regulatory Advice & Advocacy webpage.
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Zijn er afleveringen die ontbreken?
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Cost of living adjustments, or COLA, are always a key topic in outsourcing contracts, and their presence in negotiations has only been exacerbated with COVID and recent general inflationary pressures. In this 7-minute podcast, Ben Fox joins Sara Crifasi to discuss service providers’ recent struggles with COLA and how enterprise customers can manage their negotiations to avoid unnecessary cost increases.
If you would like to learn more about our experience in this space, please visit our Technology Consulting & Strategy Development Services and Strategic Sourcing webpages.
Follow us on LinkedIn: TC2 & LB3
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As enterprise customers know, layoffs and downsizing are a constant part of the ICT provider business lifecycle. Recently, Lumen announced that it will be reducing its staff by approximately 7%, and enterprises may feel the impact of the provider’s decreased headcount. In this 5-minute podcast, TC2’s Brent Knight joins Sara Crifasi to examine Lumen’s latest cost-cutting measure and what it means for the competitive landscape for ICT services.
If you would like to learn more about our experience in this space, please visit our Contract Compliance and Optimization and Strategic Sourcing webpages.
Follow us on LinkedIn: LB3 & TC2
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AT&T is quietly proceeding with a corporate restructuring that will, in AT&T’s words, involve a series of internal transactions that “merges AT&T Corp. out of existence”. AT&T has not made any flashy announcements about this change. Instead, they have added one line to relevant invoices telling customers that “effective May 1, 2024, any services provided by AT&T Corp. will be provided by AT&T Enterprises, LLC.”
In this 11-minute podcast, Laura McDonald joins Tony Mangino to discuss the restructuring, what happens to client contracts and deals, and what enterprise customers that purchase services from AT&T Corp. can and should be doing.
If you would like to learn more about our experience in this space, please visit our Network Services Transactions and Strategic Sourcing webpages.
You can also follow us on LinkedIn: LB3 & TC2
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While companies should always be on the lookout for unexpected hikes in their ICT spend, in today’s uncertain environment it is more important than ever to maintain vigilance. Just last month Lumen notified its customers of an upcoming change to their operational and technical support structure that may leave enterprises footing a steeper bill.
In this 5-minute podcast, TC2’s Theresa Knutson and Frank Zagrodnik join Sara Crifasi to discuss Lumen’s forthcoming shift in support and what enterprises can do to alleviate the corresponding unanticipated cost increase.
If you would like to learn more about our experience in this space, please visit our Contract Compliance & Optimization and Success Stories webpages.
Follow us on LinkedIn: LB3 & TC2
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Merger and acquisition activity can be beneficial to the business, but it can also lead to complications when it comes to integrating ICT deals of the two entities. Harmonizing disparate commercial terms, service schedules and pricing from legacy contracts can be a headache.
In this 7-minute podcast, Keith Cook and Tony Mangino discuss how, when approached strategically, deal integration presents a unique opportunity to both reduce costs and increase commercial flexibility across a broader portfolio of services.
If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Contract Compliance & Optimization webpages.
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On Saturday, March 30th, AT&T announced a significant data breach that exposed the sensitive personal information of millions of its current and former customers. As data breaches seem only to increase in frequency, enterprise customers can’t rely on service providers alone to keep their data safe—they must be proactive about security, which includes negotiating appropriately protective contract terms, limiting unnecessary data exchange, and enforcing internal security practices.
On our latest 11-minute podcast, Laura McDonald and Deb Boehling join Sara Crifasi to discuss what enterprise customers should know about AT&T’s latest breach and what they should do to protect their sensitive data going forward.
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5G was in the doldrums, but 5G Fixed Wireless Access (FWA) is a success story – it is growing and we predict more adoption by enterprise customers in 2024.
In certain industries, particularly those with more remote or ex-suburban presences, 5G FWA tempts enterprise customers as an alternative to fixed broadband. Investments by providers, fueled by the Broadband Equity, Access and Deployment (BEAD) Program and other available funds (e.g., Connect America Fund), will make 5G FWA more available and affordable. In 2024, we also predict the accelerated adoption of 5G and Wi-Fi 6E and 7 technologies as enterprises prioritize wireless connectivity for critical applications, leading to a hybrid wired-wireless WAN architecture.
In this 10-minute podcast, Deb Boehling and David Lee join Tony Mangino to discuss how 5G FWA will become an increasingly popular option for the enterprise ICT network architecture.
If you would like to learn more about our experience in this space, please visit our Mobility Services – In-Country, Regional, Global and Success Stories webpages.
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This is the season of AI, and it should be no surprise that we predict that AI will continue to have a significant (and growing) impact on the ICT market and day-to-day use of information, communications, and network deals.
Three areas in which AI-driven change will directly impact ICT in 2024: (1) the backend processes for vendors, including NOCs and staffing, (2) the refined use of AI in enterprises’ management of their services and customer relationships, and (3) security – with both improvements and new threat factors accelerating.
In the face of these changes, Kevin DiLallo and Sara Crifasi join Tony Mangino for this 13-minute podcast to discuss a number of contract terms that enterprise customers should incorporate into their agreements to keep their data and reputations well protected.
If you would like to learn more about our experience in this space, please visit our Technology Consulting & Strategy Development and Information Technology Advisory Services webpages.
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2024 is a year of customer/user experience. In this 12-minute podcast, Frank Zagrodnik and Bryan Carriker join Sara Crifasi to discuss how enterprises continue to evolve their use of outsourced managed network service (MNS) arrangements, including co-management models – where the customer and provider collaborate on delivering certain functions deemed critical to the business. Changes in the provider landscape will accelerate this review, and combined with ever-evolving automation, machine learning and AI tools will provide ample opportunity for enterprises to examine their needs and obtain the savings and the end user experience they require from their MNS provider and solution.
If you would like to learn more about our experience in this space, please visit our Managed Services & Outsourcing and Success Stories webpages.
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Enterprises did a herculean job of adapting to the pressures imposed by the pandemic, but now find themselves managing multiple cloud solutions with confusing invoices and overwhelming costs. In 2024 enterprise customers will deal with two big cloud-related challenges – cloud management and cloud costs.
In this 10-minute podcast, Deb Boehling and Brent Knight join Tony Mangino to discuss what Cloud Services are, examine management of diverse cloud environments, integrating WAN Solutions with cloud management platforms, migration strategies, and ways to eliminate wasted spend in this technology investment.
If you would like to learn more about our experience in this space, please visit our Cloud Services and Success Stories webpages.
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When rethinking their ICT infrastructure strategy, enterprise customers will demonstrate an increased willingness to diversify away from Cisco, focusing on the continued transformation to cost-effective, secure, easy-to-manage, cloud-first architectures. Equipment providers including Juniper, Palo Alto, Arista Networks, and HPE/Aruba are positioned favorably to benefit from the diversification. Odds are that the Gartner quadrants will look very different at the end of 2024 than at the beginning of this year.
In this 8-minute podcast, David Lee joins Tony Mangino to discuss how Cisco’s competitors are successfully exploiting some of its weaknesses to capture market share, and where Cisco may be trending in the right direction.
If you would like to learn more about our experience in this space, please visit our Hardware & Licensing and Success Stories webpages.
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Looking forward into 2024, we expect an upsurge in migrations from on-premise solutions to cloud and hybrid cloud deployments. While enterprises often engage third-party help for implementation support and optimization as they move from legacy to cloud-based solutions, once implemented, enterprises will continue to bring more of the day-to-day management in-house.
Listen to this 9-minute podcast as LB3’s Laura McDonald and TC2’s Julie Gardner join Sara Crifasi to discuss the maturation and development of the CCaaS provider market and solution capabilities. Effective integration and adoption of AI in CaaS solutions is expected to improve both customer and agent experience in the coming year but be prepared for telco providers’ increasing push for managed solutions as they lose traditional contact center space and encounter increased competition from niche system integrators.
You can learn more about our experience in the space by visiting our Unified Communication & Collaboration and Success Stories websites.
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On this episode of Staying Connected we continue our ongoing discussion of enterprise use of private 5G networks in general and in particular, enterprise use of Citizens Broadband Radio Service (CBRS).
In this 9-minute podcast, David Lee and Steve Rosen join Tony Mangino to discuss the technical and regulatory idiosyncrasies of CBRS and examine enterprise uptake of CBRS and the role that providers, equipment manufacturers, and regulators have in supporting increased enterprise adoption of this service.
If you would like to learn more about our experience in this space, please visit our Technology Consulting & Strategy Development and Success Stories webpages.
Follow us on LinkedIn: TC2 & LB3
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Laws and regulations related to technology issues can have direct (and sometimes indirect) impacts on the cost and delivery of the products and services that enterprise customers must purchase to keep their businesses running. In 2024, information and communications technology policy developments coming out of the Federal Communications Commission – including updates on net neutrality, SIM swapping and port-out fraud, robocalling and robotexting, USF reform, and 911 requirements – will certainly influence enterprises’ procurement decisions, operations, and customer outreach behaviors.
In this 9-minute podcast, Andrew Brown and Sara Crifasi join Tony Mangino to discuss the forthcoming ICT regulatory developments that enterprise customers should be aware of.
If you would like to learn more about our experience in this space, please visit our Communications Regulatory Advice & Advocacy and Success Stories webpages.
Follow us on LinkedIn: LB3 & TC2
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Satellite networks, low-earth orbit (LEO) constellations, and edge computing solutions will play a more prominent role in WAN connectivity for remote locations and latency-sensitive applications. LEO providers will begin trialing technologies such as optical inter-satellite links (OISL) that create mesh networks in space with the ability to transport data 30% faster than terrestrial fiber optical cables. In addition, we see terrestrial wave service deployments growing as enterprises continue to seek more bandwidth and lower latency WAN solutions that Internet and MPLS services cannot deliver.
In this 10-minute podcast, David Lee joins Sara Crifasi to discuss the latest news on LEO satellites, the use of Passive Optical Network (PON) technology to deliver fiber-based Broadband services, and Wave services – three technologies that may not be in front of mind for CIOs.
If you would like to learn more about our experience in this space, please visit our Technology Consulting & Strategy Development and Information Technology Advisory Services webpages.
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MPLS has long been the networking technology of choice for most enterprises. But while many enterprises have already dropped MPLS completely many others still rely on MPLS and, arguably, are losing out on the benefits of alternative networking technologies.
In this 11-minute podcast, Mark Sheard and Keith Cook join Tony Mangino to discuss how the enterprise WAN is evolving and provide key considerations for embarking on your transformational activity and effectively managing around indecision, setting your organization up for success.
If you would like to learn more about our experience in this space, please visit our Technology Consulting & Strategy Development and Strategic Sourcing webpages.
Follow us on LinkedIn: TC2, LB3
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In this special New Year’s installment of Staying Connected, we identify trends and share predictions in the ICT market and how we think they will impact enterprises in 2024.
This 12-minute podcast features Laura McDonald, a Partner at LB3, and Tony Mangino, Director at TC2, to give you a preview of TC2 and LB3’s predictions and hot topics for 2024. Be sure to stay tuned to Staying Connected for a forthcoming special series of podcasts where we’ll take a deeper dive into these trends that we see as likely shaping the ICT marketplace in 2024.
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Private 5G has drawn little media attention compared to consumer-oriented 5G from the big 3 wireless providers. However, Private 5G is gaining traction in the enterprise space with specific business and use cases.
In this 14-minute podcast, TC2’s Technology Director David Lee and Steve Rosen, Partner at LB3, join Tony Mangino to discuss the technical elements and regulatory considerations of the service and how Amazon’s recent move into this market may end up an overall boost to the uptake of Private 5G in the enterprise community.
If you would like to learn more about our experience in this space, please visit our Technology Consulting & Strategy Development webpage.
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