Afleveringen
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Check out iorad's interactive tutorial builder: https://www.iorad.com/Closing the Training Speed GapIn this solo episode of The Adoption Curve, Sean Adams shares a four-part framework for closing the training speed gap: the costly window between when software changes and when your people are actually ready for the new version. Most L&D teams accept this gap as inevitable. It isn't.Sean breaks down why the gap exists (it's a cadence mismatch, not a workload problem), how to get upstream of software changes before they ship, the two-question change triage that tells you exactly what needs training, and why capture-based builds close the gap faster than any course development approach.If you're an L&D leader, enablement manager, or training professional responsible for software adoption at your organization, this episode gives you a repeatable system to close the gap and keep it closed.
FREE RESOURCE: The Change Readiness Playbook: https://learning.iorad.com/the-adoption-curve/SOCIALS:Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/IORAD website - https://www.iorad.com/TIMESTAMPS00:00: Introduction: The training speed gap defined02:27: Why the gap is a cadence problem, not an effort problem04:51: Getting upstream: three places to plant yourself07:07: The change triage: the four-box framework09:13: Capture vs. create: stop authoring from blank11:35: Three rules for fast capture in real environments12:28: The three-layer delivery model and which to build first14:47: Why awareness without in-flow help is just anxiety18:04: Maintenance trigger: wire updates to the release not the calendar20:25: Measuring the gap in days and tracking time to competency#TrainingSpeedGap #SoftwareAdoption #LearningAndDevelopment #EmployeeEnablement #ChangeManagement #SoftwareTraining
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Check out iorad's interactive tutorial builder: https://www.iorad.com/How to Scale Behavior Change with Eileen MacDonald CookeIn this episode of The Adoption Curve, Sean sits down with Eileen MacDonald Cooke, strategic Talent and Learning leader and former Chief Learning Officer at Amtrak, to discuss how enterprise organizations can build learning systems that accelerate business performance, workforce readiness, and leadership strength.Eileen shares how she led enterprise learning transformation for over 320,000 employees at CVS Health and centralized frontline training for 20,000 operational employees at Amtrak. The conversation explores why behavior change requires more than content delivery and how organizations can connect learning strategy directly to operational performance.This episode covers:• How to scale learning and talent systems across massive organizations• Why workforce capability building must align with business strategy• The role of analytics and performance data in learning effectiveness• Building leadership pipelines and succession strategies that scale• How frontline intensive organizations drive measurable behavior change• Practical approaches to employee enablement and operational readinessIf you're an L&D leader, enablement executive, HR strategist, or operations leader looking to improve workforce performance and technology adoption, this conversation delivers actionable frameworks you can apply immediately.💡 FREE RESOURCE: Enterprise Behavior Change Framework Checklist — https://book.iorad.com/adoption-curveSOCIALS:👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Eileen - https://www.linkedin.com/in/eileenmcooke/
🌍 IORAD website - https://www.iorad.com/
⏰ TIMESTAMPS00:00 – Why enterprise learning must drive business performance03:48 – Scaling behavior change across large frontline organizations08:22 – Lessons from leading learning at CVS Health13:10 – Centralizing training for operational excellence at Amtrak18:06 – Building leadership pipelines that actually work22:44 – Using analytics to measure workforce readiness27:31 – Creating learning ecosystems that scale globally#LearningAndDevelopment #EmployeeEnablement #TechAdoption #WorkforceReadiness #LeadershipDevelopment #ChangeManagement
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Check out iorad's interactive tutorial builder: https://www.iorad.com
Make Enablement Matter: How to Cut Noise & Drive Real Impact with Tara MedeirosIn this episode of The Adoption Curve, I sit down with Tara Medeiros, Go-To-Market Enablement Leader at PTC, to break down how enablement teams can cut through organizational noise and align to real business goals using a priority-driven framework.Tara reveals why “everything being a priority means nothing is a priority” and explains how most enablement teams fall into reactive execution instead of driving measurable business impact. We also dive into her Priority-Driven Enablement Worksheet—a practical scoring framework that helps teams align to company goals, improve user adoption, and focus only on initiatives that actually move performance.If you're a sales enablement leader, L&D professional, or operations manager struggling with competing requests, stakeholder pressure, or unclear priorities, this episode gives you a clear system for better decision-making, stronger change management, and more effective technology implementation.💡 FREE RESOURCE: Priority-Driven Enablement Worksheet – Build Your Own Scoring Framework: https://book.iorad.com/adoption-curveSOCIALS:👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Tara - https://www.linkedin.com/in/tara-roe-medeiros-77b47312/
🌍 IORAD website - https://www.iorad.com
⏰ TIMESTAMPS00:00: Introduction to enablement chaos and shifting priorities04:07: Why most teams are busy but not aligned to success08:41: Moving from reactive to proactive enablement strategy12:49: Building pillars and defining ownership across programs17:35: The Priority Framework: how to score what actually matters22:19: Pushing back on stakeholders with data (not opinions)28:06: “Do vs Aware” model to simplify execution for the field32:47: Measuring impact: tying enablement to real business outcomes35:16: Biggest mistake: moving too fast without proper discovery#LearningAndDevelopment #EmployeeEnablement #TechAdoption #ChangeManagement #UserAdoption #SalesEnablement
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Check out iorad's interactive tutorial builder: https://www.iorad.com
Why Executives Don’t Value Training (And How to Fix It): Becky Willis on Executive Buy-InIn this episode of The Adoption Curve, Sean Adams sits down with Becky Willis, Chief Learning Officer and Co-founder of Tractus Learning, to unpack one of the biggest challenges facing learning teams today: why executives often see training as a cost center instead of a strategic driver of business results.Becky shares why many L&D teams struggle to gain executive buy-in—and how shifting from reporting training metrics to demonstrating business impact can completely change how leaders view learning. From aligning learning initiatives with company KPIs to building strong partnerships with IT, finance, and data teams, Becky outlines practical steps learning leaders can use to become trusted strategic partners.We also explore the maturity shift from order-taker to performance consultant, including how small experiments, A/B testing learning programs, and building internal champions can help teams prove value and gain momentum across the organization.If you're an L&D leader, enablement professional, operations leader, or HR strategist looking to strengthen employee enablement, software adoption, and training effectiveness, this conversation will give you actionable ideas you can apply immediately.💡 FREE RESOURCE:The Executive Buy-In Accelerator Worksheet – A step-by-step guide to help L&D teams align learning initiatives with business priorities and gain leadership support: https://book.iorad.com/adoption-curveSOCIALS:👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Becky Willis - https://www.linkedin.com/in/beckywillis/
🌍 IORAD website - https://www.iorad.com
⏰ TIMESTAMPS00:00 – Welcome and Becky Willis’ journey from training to executive leadership03:00 – The L&D maturity model: from order-taker to strategic partner05:00 – Why executives don’t connect with traditional training metrics08:00 – How to build business acumen and speak the language of leadership12:00 – A/B testing learning solutions to drive measurable outcomes17:00 – Using data analysts to prove the business impact of learning21:00 – Creating internal champions to accelerate adoption26:00 – The future of learning: performance consulting and AI31:00 – Advice for small teams and one-person L&D departments#LearningAndDevelopment #EmployeeEnablement #TechAdoption #SoftwareImplementation #ChangeManagement
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Check out iorad's interactive tutorial builder: https://www.iorad.com
Building Adoption-First Training Programs That Actually Work: Stephanie Flint on Reducing Attrition Through Interactive TrainingIn this episode of The Adoption Curve, I sit down with Stephanie Flint, VP of Global Training & Learning Development at ResultCX, to discuss how to turn high attrition into measurable adoption using behavior-based training and interactive simulations.Stephanie breaks down how her team identified early drop-off patterns in a large healthcare technology implementation and uncovered the real root cause: lack of confidence using complex systems. She reveals how shifting from content-heavy instruction to simulator-based practice reduced attrition by 20%, improved CSAT by 25%, and decreased escalations across the board.We also dive into her Attrition-to-Adoption Playbook — a practical framework for learning and development leaders that combines root cause analysis, pilot programs, facilitator enablement, and interactive training to drive real user adoption.If you're an L&D professional, enablement leader, operations executive, or customer education manager looking to improve software adoption, increase training effectiveness, or scale employee enablement across distributed teams, this conversation provides the exact steps you need.💡 FREE RESOURCE: The Attrition-to-Adoption Playbook Worksheet – https://book.iorad.com/adoption-curveSOCIALS:👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Stephanie - https://www.linkedin.com/in/stephanie-flint-aienabled/
🌍 IORAD website - https://www.iorad.com
⏰ TIMESTAMPS00:00: Why early attrition happens in large-scale technology implementation04:18: Identifying root causes through quality metrics and behavior analysis09:42: The 30-system training challenge and why content wasn’t the solution15:30: How interactive simulations reduced attrition by 20%21:10: Pilots, proof, and getting executive buy-in for new training tools27:45: The SME “intake process” secret to avoiding project delays34:12: Facilitator enablement and why trainer adoption matters too41:03: Simplifying training by focusing on behaviors, not tools#LearningAndDevelopment #EmployeeEnablement #TechAdoption #SoftwareImplementation #ChangeManagement #TrainingEffectiveness
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Check out iorad's interactive tutorial builder: https://www.iorad.com
Where Are You on the L&D Maturity Model Curve?: David James on Driving Real ImpactIn this episode of The Adoption Curve, I sit down with David James, Chief Learning Officer at 360Learning, to unpack the L&D Maturity Model and share a practical roadmap for learning and development leaders who want to move from reactive training to strategic business impact.David explains why most L&D teams feel “stuck” delivering courses instead of outcomes, and why polishing a course catalog won’t improve software adoption, employee enablement, or training effectiveness. We break down each stage of the maturity curve—from reactive and proactive to strategic and transformative—and explore how L&D teams can earn influence by aligning learning with performance, skills, and business priorities.You’ll also learn how to use consultative questioning to shift from order-taker to strategic partner, why measuring impact must start before training is delivered, and how a skills-based approach can fundamentally change technology implementation, change management, and long-term user adoption.If you’re an L&D leader, enablement professional, or operations manager looking to prove the value of learning, improve knowledge transfer, and drive measurable outcomes, this episode gives you a clear framework to move up the maturity curve—one rung at a time.💡 FREE RESOURCE: The L&D Maturity Model Worksheet – https://book.iorad.com/adoption-curve
SOCIALS:
👨💻 Connect with Sean – https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with David – https://www.linkedin.com/in/davidjameslinkedin
🌍 IORAD website – https://www.iorad.com
⏰ TIMESTAMPS00:00 – Why L&D maturity determines real business impact04:32 – The hidden cost of reactive and “order-taking” L&D08:41 – Breaking down the L&D Maturity Model stages12:49 – From access to influence: becoming a strategic partner17:35 – Skills-based learning and the future of L&D21:42 – Using consultative questions to unlock stakeholder buy-in26:46 – How to move up the maturity curve without burning bridges#LearningAndDevelopment #EmployeeEnablement #TechAdoption #ChangeManagement #TrainingEffectiveness
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Check out iorad's interactive tutorial builder: https://www.iorad.com
Sales Enablement Without Friction: Designing Adoption-First Experiences
A conversation on designing meaningful, scalable enablement journeys that turn digital transformation from a compliance tick-box into real human adoption—and measurable performance impact.
In this episode of The Adoption Curve, I sit down with Nia Li, Senior Sales Enablement Specialist at TierPoint, to explore how modern enablement teams can reduce friction, lower cognitive load, and design experiences that sellers actually use—across onboarding, internal communications, and large-scale technology implementations.
Nia shares why enablement content should feel like a safety net, not training, and explains how psychological safety is a prerequisite for real behavior change. We also unpack her Know–Feel–Do framework, a practical way to design training and change initiatives that drive adoption instead of resistance.
If you're a sales enablement leader, L&D professional, operations manager, or change management practitioner looking to improve software adoption, training effectiveness, and user adoption during digital transformation, this conversation provides concrete, real-world strategies you can apply immediately.
💡 FREE RESOURCE: Enablement Experience Design Checklist (Know–Feel–Do Framework) — https://book.iorad.com/adoption-curve
SOCIALS:
👨💻 Connect with Sean – https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Nia – https://www.linkedin.com/in/nia-li-429302242/
🌍 IORAD website – https://www.iorad.com
⏰ TIMESTAMPS00:00 – Why enablement should focus on friction, not content03:25 – Designing training adults actually remember07:15 – Psychological safety and behavior change12:01 – Peer-led enablement and trust at scale16:33 – Structuring async onboarding with live practice21:17 – Fixing internal communication overload29:31 – Change management for Salesforce and tech rollouts39:44 – The Know–Feel–Do framework explained
#SalesEnablement #EmployeeEnablement #UserAdoption #ChangeManagement #SoftwareAdoption #TrainingEffectiveness
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Check out iorad's interactive tutorial builder: https://www.iorad.comWhy Champion Networks Are a Key Unlock in Driving Internal AdoptionHow HubSpot Scaled AI Adoption with Early Adopters, Managers, and Measurable OutcomesJoin Ryan Orner, Senior Manager of Customer Success at HubSpot, as he breaks down why champion networks are a critical unlock for driving internal adoption—and how to build one that actually scales.In this episode of The Adoption Curve, we explore how HubSpot successfully rolled out an AI-powered Customer Success Assistant by combining early adopters, manager enablement, and a bottom-up change management strategy. Ryan shares practical lessons from the field on turning skeptics into promoters and building trust through real employee feedback.Ryan reveals why adoption fails when tools are “launched” instead of enabled, explains how to identify the right champions (not just top performers), and walks through the Champion Network framework that helped his team exceed 70% weekly active usage. We also dive into how peer-led storytelling and real use cases drive lasting user adoption.If you’re a learning and development leader, enablement manager, or operations leader looking to improve software adoption, employee enablement, and training effectiveness, this conversation gives you a proven playbook you can apply immediately.💡 FREE RESOURCE: Champion Network Adoption Worksheet👉 Build, launch, and scale your own internal champions program: https://book.iorad.com/adoption-curve/SOCIALS:
👨💻 Connect with Sean – https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Ryan – https://www.linkedin.com/in/ryanorner/
🌍 IORAD website – https://www.iorad.com
⏰ TIMESTAMPS00:00 – Ryan’s unconventional path into tech and enablement04:32 – Why most internal adoption efforts fail09:38 – Designing tools around real employee workflows14:30 – How to identify and select effective champions18:22 – Positioning new technology without adding friction25:29 – Turning early adopters into a global champion network37:08 – Measuring adoption success beyond vanity metrics44:10 – Why empathy is the foundation of change management#LearningAndDevelopment #EmployeeEnablement #UserAdoption #ChangeManagement #TechAdoption #SoftwareImplementation
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Check out iorad's interactive tutorial builder: www.iorad.comThe 5D Approach to Change ManagementIn this episode of The Adoption Curve, Sean Adams breaks down the full Adoption Framework using the 5D model—Discover, Design, Document, Deploy, and Drive—to help learning and development leaders, enablement teams, and program owners build adoption-ready training initiatives.Sean explains why adoption is never a one-time event and reveals how to translate leadership objectives into actionable, measurable programs. He also walks through the strategic role of each phase—how to define outcomes in Discovery, architect effective learning experiences in Design, capture knowledge clearly in Documentation, deliver content in context during Deployment, and maintain long-term engagement in Drive.We also explore real-world examples (including Salesforce rollouts) and the practical application of change management principles inside modern organizations.If you’re responsible for employee training, change management, or adoption strategy, this episode breaks down the exact framework you can use to build programs that actually stick.💡 FREE RESOURCE: The 5D Adoption Framework - https://drive.google.com/file/d/1uYHigKiUyCiyyhm8yHAgFb4O97FMbG4S/view?usp=sharingSOCIALS:👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/🌍 IORAD website - https://www.iorad.com
⏰ TIMESTAMPS00:00: Introduction to the 5D Adoption Framework02:38: Understanding the Discovery Phase05:06: Designing effective adoption strategies07:48: Documenting the learning journey11:49: Deployment of learning content in context14:38: Driving long-term adoption and engagement18:28: Real-world application of the 5D Framework#LearningAndDevelopment #ChangeManagement #EmployeeTraining #AdoptionFramework #5DFramework #ProgramDesign #ContinuousImprovement
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Check out iorad's interactive tutorial builder: https://www.iorad.com
What Smart L&D Leaders Do Before Launching New Tech: Yasmin Gutierrez on Change Management & Adoption
In this episode of The Adoption Curve, I sit down with Yasmin Gutierrez, Director of Director of Culture & Capability Enablement at Phillips 66, to discuss how to audit your tech stack and share practical frameworks for learning and development leaders.
Yasmin reveals why "tech is the enabler, not the solution" and explains why building adoption starts with understanding the people behind the process. We also dive into her adoption readiness framework and Megan Torrance’s Technology Implementation Canvas — both of which you can use immediately to improve rollout success and stakeholder buy-in.
If you're an L&D professional, enablement leader, or operations manager looking to improve training effectiveness and maximize tech adoption, this conversation provides the exact steps you need.
💡 FREE RESOURCE:
Tech Stack Adoption Optimization Guide - https://drive.google.com/file/d/1tMiJD5c-t_lmyftMyQvtBH2qP_GnhKpR/view?usp=drive_link
💡 BONUS TOOL: Technology Implementation Canvas - https://drive.google.com/file/d/1kf35i0Ty-q4EiHPreRwbzVfPUOMR8-Gv/view?usp=sharing
SOCIALS:
👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Yasmin - https://www.linkedin.com/in/yasmingutierrez/
🌍 IORAD website - https://www.iorad.com
⏰ TIMESTAMPS
00:00: Introduction & Yasmin’s L&D journey
04:50: What to do in your first 90 days as a new L&D leader
07:30: How to evaluate in-flight tech initiatives
10:15: Diagnosing low adoption post-implementation
12:10: How to partner with vendors to improve utilization
19:45: Focus group strategies for adoption feedback
24:00: Building a change management plan that sticks
33:40: Visualizing the rollout with Yasmin's strategic canvas
38:50: Customization vs. configuration: What’s scalable
45:00: How to measure impact and ROI in L&D
#LearningAndDevelopment #EmployeeEnablement #TechAdoption #SoftwareImplementation #ChangeManagement #TrainingEffectiveness
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Check out iorad's interactive tutorial builder: https://www.iorad.comHow Ashton Williams Operationalized Enablement for 13,000+ Reps at SalesforceIn this episode of The Adoption Curve, I sit down with Ashton Williams, Director of Enablement for SMB at Salesforce, to discuss how to scale enablement across massive organizations and share practical frameworks for enablement and L&D leaders.Ashton reveals why “scale forces strategy” and explains how enablers can escape the operational muck by aligning with revenue outcomes and thinking like business leaders. We also dive into her Enablement Prioritization Playbook — a simple model to map, balance, and justify what you focus on next.If you're a learning leader, enablement strategist, or ops manager trying to lead high-impact initiatives across complex orgs, this conversation delivers the strategic clarity you need.💡 FREE RESOURCE: Enablement Prioritization Playbook - https://drive.google.com/file/d/1YCaNU4L2ngMsINWZ6PqQrqMi051puVfJ/view?usp=sharingSOCIALS:👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/👨💻 Connect with Ashton - https://www.linkedin.com/in/ashtonwill/🌍 IORAD website - https://www.iorad.com⏰ TIMESTAMPS00:00: Ashton’s journey from sales to enablement leadership04:10: Why scale forces strategy (and how to adapt)06:39: The 3-priority framework to drive enablement focus09:05: Selling enablement like sales: champions, buy-in, and consensus12:55: Orchestrating cross-functional alignment16:03: The health check system: Reach, Readiness, Behavior21:46: Launching Slack’s AI product with a global field kickoff29:29: Driving internal tech adoption through peer advocacy40:18: Lessons from the Slack → Salesforce acquisition#LearningAndDevelopment #EmployeeEnablement #TechAdoption #ChangeManagement #KnowledgeTransfer #SoftwareImplementation
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Check out iorad’s interactive tutorial builder: https://www.iorad.com
What SaaS Buyers Really Want: How to Remove Friction and Drive Adoption
This is a special collab episode between The Adoption Curve and SaaS Therapy, where Sean Adams and Todd Kirk team up to explore what SaaS buyers truly value after the sale—removing friction, driving adoption, and turning tools into outcomes.
Todd (VP of Software Engagement Advisory at BrainStorm Inc.) and Sean (Chief Revenue Officer at iorad) blend their experiences from both sides of the SaaS table to unpack:
• Why features don’t sell—outcomes do• How IT champions think (and what they really want from vendors)
• The mindset shift from implementation to adoption
• Tactics you can use immediately to reduce post-sale friction
If you're a product leader, customer success manager, or SaaS founder aiming to increase adoption and reduce churn, this episode delivers a roadmap for building real, lasting value.
💡 FREE RESOURCE: THE PROACTIVE POST-SALE PLAYBOOK – https://drive.google.com/file/d/1hnHqqu8P58e5ha-sGa0u5ldejjxb-lmh/view?usp=sharing
SOCIALS
👨💻 Connect with Sean — https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Todd — https://www.linkedin.com/in/toddjeffreykirk/
🌍 IORAD website — https://www.iorad.com⏰
TIMESTAMPS
00:00 — Episode intro & podcast crossover
04:30 — What SaaS buyers are really looking for
10:15 — Common friction points in onboarding
17:45 — Strategies to remove friction and increase adoption
24:30 — How to surface unseen value for IT champions
30:10 — Translating adoption into expansion
#SoftwareAdoption #UserEnablement #SaaSSuccess #CustomerOutcomes #TechImplementation
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Check out iorad's interactive tutorial builder: https://www.iorad.com
Simplifying Complexity in Partner Enablement with Merav Ammar
In this episode of The Adoption Curve, I sit down with Merav Ammar, Partner Enablement Leader at SentinelOne, to discuss how to simplify partner ecosystems and share practical frameworks for learning and development leaders.
Merav reveals why partner enablement must go far beyond sales training and explains why breaking roles into four clear functions—Sell, Deliver, Manage, Build—is the key to scalable success. We also dive into her enablement persona framework that you can implement immediately to tailor content and drive partner activation at scale.
If you're an L&D professional, enablement leader, or partner program manager looking to scale partner adoption and improve training effectiveness, this conversation provides the exact steps you need.
💡 FREE RESOURCE: The Scalable Partner Enablement Playbook - https://drive.google.com/file/d/1gNGsgQ23r4y0cC7-fthCnHcSKsyv3AML/view?usp=sharing
SOCIALS:
👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Merav - https://www.linkedin.com/in/meravammar/
🌍 IORAD website - https://www.iorad.com
⏰ TIMESTAMPS
00:00: Introduction to partner enablement at SentinelOne
03:01: Why being on the price list ≠ partner readiness
06:50: Breaking down partner personas by function
14:22: The “one shot” mindset in partner activation
21:34: Mapping the partner journey and enabling self-service
26:18: Expanding beyond partner tiers with capability paths
35:00: How demo labs reduce friction and show real value
44:10: Community, feedback loops, and gamified recognition
#SoftwareAdoption #PartnerEnablement #TechnologyImplementation #TrainingEffectiveness #LearningAndDevelopment #UserAdoption
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Check out iorad's interactive tutorial builder: https://www.iorad.com
Scaling Customer Success with Samantha Murray: Experience as a Growth Lever
In this episode of The Adoption Curve, I sit down with Samantha Murray, Go-to-Market & Customer Experience Strategist at AlignedCX, to discuss how to use experience as a growth lever and share practical frameworks for learning and development leaders.
Samantha reveals why adoption is a two-way street and explains how aligning internal teams to customer outcomes drives faster scale. We also dive into her People Experience as a Product operating model—an agile, empathy-driven framework you can implement immediately to improve technology adoption and training effectiveness.
If you're an L&D professional, enablement leader, or customer success manager looking to increase user adoption and remove friction from the customer journey, this conversation gives you the exact playbook to start today.
💡 FREE RESOURCE: THE SERVICE BLUEPRINT FOR ADOPTION – https://book.iorad.com/adoption-curve
SOCIALS:
👨💻 Connect with Sean – https://www.linkedin.com/in/sean-adams-sales/
👩💻 Connect with Samantha – https://www.linkedin.com/in/samantha-murray613/
🌍 IORAD website – https://www.iorad.com
⏰ TIMESTAMPS
00:00 – Samantha’s career journey from marketing to customer success
06:41 – Early-stage strategies for scaling customer enablement
09:35 – Adoption as a two-way street: customer & company alignment
12:40 – Building empathy through user research & journey mapping
16:51 – Shifting from outputs to business outcomes
25:16 – The 4-stage People Experience as a Product methodology
33:42 – Prioritizing solutions with the Cost of Delay framework
38:13 – Using service design to uncover internal friction points
48:37 – Leveraging partner ecosystems for customer success
#LearningAndDevelopment #EmployeeEnablement #TechAdoption #CustomerSuccess #ChangeManagement #InteractiveTraining
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Check out iorad's interactive tutorial builder: https://www.iorad.comCustomer Education Activation Playbook: Courtney Sembler on Driving Adoption Through LearningIn this episode of The Adoption Curve, I sit down with Courtney Sembler, Senior Director of HubSpot Academy, to discuss building a global education engine and share practical frameworks for learning and development leaders.Courtney reveals how customer education can directly drive retention, activation, and acquisition—and explains why starting with small wins is critical to gaining leadership buy-in. We also dive into her four-quadrant team model and HubSpot Academy’s proactive product sync strategy that you can implement immediately to scale education content without sacrificing quality.If you're a customer education leader, enablement strategist, or L&D professional looking to operationalize your academy or training team, this conversation provides the exact steps you need.💡 FREE RESOURCE: Customer Education Activation Framework - book.iorad.com/adoption-curveSOCIALS:👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/👨💻 Connect with Courtney - https://www.linkedin.com/in/courtney-sembler-b3394951/🌍 IORAD website - https://www.iorad.com⏰ TIMESTAMPS00:00: Courtney’s 10-year journey at HubSpot03:32: How HubSpot Academy got started and scaled06:01: Getting buy-in from leadership for customer education08:23: Breaking down the 65-person global team10:02: ROI metrics: 700K leads, 13% retention lift12:53: Navigating internal partnerships across CS, Marketing & Product19:27: Automating product education updates with Zapier24:04: Content localization and standardization tips28:47: Using the “Why, How, What” framework for video lessons39:41: AI’s role in content accuracy, efficiency, and personalization46:05: Why AI won’t replace CE—but it will supercharge your strategy#SoftwareAdoption #CustomerEducation #EmployeeEnablement #InteractiveTraining #ChangeManagement #TechStackOptimization
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Check out iorad's interactive tutorial builder: https://www.iorad.comDigital Training for Industrial Teams with Thaddeus Tsohantaridis: Lessons from the FieldIn this episode of The Adoption Curve, I sit down with Thaddeus Tsohantaridis, Director of Training at Phoenix Global, to discuss building effective digital training systems for industrial teams and share practical frameworks for learning and development professionals.Thaddeus reveals why replicating classroom training over Zoom fails and explains why understanding “what success looks like for each learner” is the key to buy-in. We also dive into his peer-driven curriculum design strategy that you can implement immediately to improve hands-on training outcomes in field-based roles.If you're an L&D leader, enablement manager, or operations trainer looking to modernize training for manufacturing, construction, or infrastructure teams, this conversation provides the exact steps you need.💡 FREE RESOURCE: FIELD-FIRST CHANGE MANAGEMENT WORKSHEET - https://book.iorad.com/adoption-curveSOCIALS:👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Thaddeus - https://www.linkedin.com/in/thaddeustsohantaridis/
🌍 IORAD website - https://www.iorad.com
⏰ TIMESTAMPS00:00: Thaddeus’ journey from academia to corporate training04:25: Building training in infrastructure & steel industries07:45: Lessons from adapting live training during COVID13:20: Making digital documentation accessible in the field18:00: Teaching the “why” behind digital transformation23:10: Coaching workers through change with empathy32:00: How to co-create curriculum with field experts38:30: Tying L&D metrics to real business outcomes#LearningAndDevelopment #EmployeeEnablement #TechAdoption #SoftwareImplementation #KnowledgeTransfer #JustInTimeLearning
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Check out iorad's interactive tutorial builder: https://www.iorad.com
The Enablement Framework That Drives Real Revenue: Nick Lawrence on Performance Modeling
In this episode of The Adoption Curve, I sit down with Nick Lawrence, Revenue Enablement Lead at Databricks, to discuss shifting from skills training to outcome-driven enablement and share practical frameworks for learning & development leaders, enablement specialists, and sales ops professionals.
Nick reveals the importance of focusing on “competence” — the actual outputs reps produce — rather than just competencies, and explains why true enablement is about designing the environment for performance, not just delivering knowledge.
We also dive into his performance modeling framework—outcomes, outputs, and obstacles—that you can implement immediately to improve measurable pipeline and win-rate outcomes.
If you’re an L&D professional, enablement leader, or sales operations manager looking to align training with real business results, this conversation provides the exact steps you need.
💡 FREE RESOURCE: The OUTCOMES → OUTPUTS → OBSTACLES Framework - book.iorad.com/adoption-curve-episode-10
SOCIALS:
👨💻 Connect with Sean – https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Nick – https://www.linkedin.com/in/elevatingenablement/
🌍 IORAD website – https://www.iorad.com
⏰ TIMESTAMPS
00:00: Intro & Nick’s transition into revenue enablement
02:11: Defining enablement vs training vs performance consulting
09:34: Competence vs competencies—what truly matters
14:06: How to map outcomes → outputs → enablement actions
20:30: Bringing tools into strategy, not the other way around
25:44: Environment vs event: designing systems, not webinars
33:07: Incentives, champions & change management tips
38:10: How to measure enablement impact beyond SPR
#EmployeeEnablement #L&Dstrategy #ChangeManagement #TechAdoption #PerformanceEnablement
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Check out iorad's interactive tutorial builder: https://www.iorad.com
In this episode of The Adoption Curve, I sit down with Heidi Kirby, Founder of the Useful L&D Community, to discuss how learning professionals can escape the order-taking trap and become strategic business partners inside their organizations.
Heidi reveals why “completion is a useless metric” and explains how to use everyday data to prove impact—even without a dashboard. We also dive into evidence-based instructional design, like Mayer’s Multimedia Principles, that you can implement immediately to improve training retention and reduce cognitive overload.
If you're a learning strategist, customer education leader, or instructional designer looking to increase your internal visibility and deliver measurable value, this conversation provides the exact steps you need.
💡 FREE RESOURCE: The 5-Step Strategic Pushback Framework - book.iorad.com/adoption-curve-episode-9
SOCIALS:
👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Heidi - https://www.linkedin.com/in/heidikriz/
🌍 IORAD website - https://www.iorad.com
⏰ TIMESTAMPS
00:00: From NASA to community founder: Heidi’s L&D journey
03:09: How to be seen as strategic (before you get the title)
06:15: Avoiding the “order taker” trap in L&D
08:25: Tactfully pushing back on bad learning requests11:45: Using "invisible data" to measure learning ROI
14:50: How customer education can drive down support costs
18:44: Evidence-based design with Mayer’s Multimedia Principles
24:14: Why course completion ≠ success in training
26:49: Teaching only the 20% people actually use
33:00: How to measure confidence, autonomy, and true adoption
34:29: Cross-functional buy-in for successful tech rollouts
38:31: Why L&D pros should network—without needing a reason
#LearningAndDevelopment #TechAdoption #InstructionalDesign #TrainingEffectiveness #EmployeeEnablement #CustomerEducation
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Check out iorad's interactive tutorial builder: https://www.iorad.com
In this episode of The Adoption Curve, I sit down with Sara Madsen, L&D Leader at Border States, to discuss strategic learning enablement during software rollouts and share practical frameworks for learning and development professionals.
Sara reveals how involving L&D early can reduce chaos and explains why training ROI should be measured by behavioral change, not course completions. We also dive into her “Go/No-Go” planning approach and pilot team selection method that you can implement immediately to improve rollout outcomes.
If you're an L&D professional, enablement leader, or implementation project manager looking to avoid rushed rollouts and build trust across departments, this conversation provides the exact steps you need.
💡 FREE RESOURCE: Software Training Rollout Success Kit - http://book.iorad.com/adoption-curve-episode-8
SOCIALS:
👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/
👨💻 Connect with Sara - https://www.linkedin.com/in/sara-madsen-1a45bb78/
🌍 IORAD website - https://www.iorad.com
⏰ TIMESTAMPS
00:00: Introducing Sara Madsen & Border States’ L&D scope
02:14: What happens when L&D is brought in too late
03:44: Building trust with IT and project managers
06:01: Executive sponsorship + "bribe with candy" tactic
09:23: Why ghostwriting for execs leads to better rollout messaging
10:35: Running an effective pilot: picking the right people
12:03: Help desk training = your first line of defense
14:42: What is a "Go/No-Go Date" and why it protects L&D
17:27: Getting IT to lock down a stable version before training
20:26: Using Iorad to keep up with constant changes
22:12: How to assign roles across multi-team software projects
26:27: Internal hype videos + marketing partnerships for rollout
29:45: Short-form tutorials + self-serve help embedded in apps
34:53: How to redefine training “success” from usage to behavior
37:05: Calculating ROI: Time saved for SMEs & faster delivery
39:47: End-of-year highlight reels to tell L&D’s impact story
#LearningAndDevelopment #EmployeeEnablement #TechAdoption #SoftwareImplementation #TrainingEffectiveness #ChangeManagement
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Check out iorad's interactive tutorial builder: https://www.iorad.comAgile L&D Strategy with Megan Torrance: How to Design for ChangeIn this episode of The Adoption Curve, I sit down with Megan Torrance, CEO of TorranceLearning, to discuss how L&D teams can design training that adapts to change and share practical frameworks for learning and development leaders.Megan reveals why most traditional training assets break during system updates and explains how the Design for Change methodology allows teams to build learning materials that stay relevant—even when everything else is shifting. We also dive into the LLAMA framework (Lot Like Agile Management Approach), which helps L&D teams stay flexible, aligned, and strategically valuable throughout the technology implementation process.If you're a learning leader, enablement specialist, or operations manager looking to improve technology adoption and build training that doesn't go stale, this conversation provides the exact steps you need.💡 FREE RESOURCE: Your Technology Implementation CanvasSOCIALS:👨💻 Connect with Sean - https://www.linkedin.com/in/sean-adams-sales/👨💻 Connect with Megan - https://www.linkedin.com/in/megantorrance/🌍 IORAD website - https://www.iorad.com⏰ TIMESTAMPS00:00: Welcome + Megan’s approach to agile learning03:58: The “Design for Change” mindset explained06:22: How one L&D team ran an internal campaign to gain influence10:03: Why most intake forms are built for failure15:43: What is LLAMA and how it evolved from Agile23:07: Training that survives change: CRM example + content tips27:45: Why “just-in-time” and “just-in-case” aren’t opposites#LearningAndDevelopment #EmployeeEnablement #TechAdoption #SoftwareImplementation #ChangeManagement #InteractiveTraining
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