Afleveringen
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Why You Can't Miss This Episode
In this groundbreaking episode of The AI Experience, we sit down with digital transformation leader Kieran Gilmurray to explore the rise of Agentic AI—autonomous systems capable of learning, reasoning, and acting like human coworkers. We also unveil Generative Engine Optimisation (GEO), the next evolution beyond SEO. From emotionally intelligent avatars to AI-powered psychometric targeting, this episode shows how the future of CX is hyper-personal, always-on, and powered by AI that truly “gets” us.
About the Guest
Kieran Gilmurray is a globally recognised thought leader in Generative AI and digital transformation. As CEO, author, and Top 50 Global Generative AI Influencer, Kieran helps businesses unlock the power of Agentic AI and data to drive growth, innovation, and exceptional customer experiences.
Relevant Links
Website: https://KieranGilmurray.com
Digital Twin: https://hey.speak-to.ai/kieran-gilmurray
X: https://twitter.com/KieranGilmurray
YouTube: https://www.youtube.com/c/KieranGilmurray
Spotify: https://tinyurl.com/KieranSpotify
Episode Summary
Kieran Gilmurray joins Sirte Pihlaja to share his insights on Agentic AI, a new era of autonomous AI systems that collaborate, adapt, and even converse with emotional intelligence. These AI agents are transforming everything from customer support to content strategy.
We dive deep into GEO, a crucial response to the shifting digital landscape where traditional search engines no longer dominate discovery. Kieran explains how brands must now optimise their presence for LLMs and AI-driven interactions, or risk becoming invisible.
The episode also explores real-world applications: from one-person companies powered by digital coworkers to AI-driven avatars delivering emotionally intelligent customer service. Kieran challenges listeners to adapt their business models before generative search takes over—and urges leaders to embrace psychometric profiling, multilingual AI, and always-on digital agents that elevate the human experience.
Top 3 Key Learnings
Agentic AI enables self-directed, emotionally intelligent digital coworkers who transform how businesses operate and serve customers.
GEO is replacing SEO—brands must now optimise for generative engines, not just human search behaviour.
Emotion is the new frontier of AI, with psychometric profiling and avatars delivering truly personalised, human-like experiences.
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Why You Can't Miss This Episode
In this episode, we explore how Verkkokauppa.com, Finland’s leading online retailer, has pioneered AI governance, balancing innovation with responsibility. Our guest, Ilja Ikonen, the company's CIO and CISO, shares how they built their AI governance framework, the principles guiding it, and how they ensure transparency, fairness, and compliance while driving AI-powered innovation.
Relevant Links
https://www.microsoft.com/en-us/ai/principles-and-approach
https://www.iso.org/standard/81230.html
https://www.ibm.com/docs/en/watsonx/saas?topic=ai-risk-atlas
https://incidentdatabase.ai/
Episode Summary
In this episode, Ilja Ikonen from Verkkokauppa.com joins us to explore how AI governance plays a crucial role in ensuring ethical AI implementation.
We discuss the principles of AI governance, including transparency, fairness, and compliance, and how Verkkokauppa.com applies them in real-world business operations. Ilja also shares insights into the challenges and opportunities that arise when deploying AI-driven solutions in e-commerce and how they ensure their AI models remain ethical and accountable.
Additionally, we touch on the European AI regulations, how companies can prepare for compliance, and what best practices businesses should adopt to stay ahead in responsible AI adoption.
Top 3 Key Learnings
AI Governance is a Business Imperative – Companies that proactively establish AI governance frameworks can enhance trust and mitigate risks.AI Impact Assessment: Conducting comprehensive AI impact assessments helps identify potential risks, fairness issues, and compliance requirements effectively.AI Strategy Hierarchy: Developing a multi-level AI strategy that empowers individual departments to manage their own AI use cases fosters innovation and accountability.Follow and Subscribe to us on your favourite platformsPodcast page: https://www.aiexperience.fiApple Podcast: https://apple.co/3VNKTMPSpotify: https://spoti.fi/4iJKy7GYouTube: https://bit.ly/aiexperiencepodcastPlease leave a comment, share, and help us promote this podcast. Thank you!
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Zijn er afleveringen die ontbreken?
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Why You Can't Miss This Episode
In this engaging episode, Iiris Lahti, Head of Services and Customer Success at Saidot, explores the critical intersection of AI governance and innovation. Learn how organisations can balance creativity and compliance, develop responsible AI solutions, and foster trust among customers and employees. From actionable steps for small businesses to insights on regulatory frameworks like the EU AI Act, this episode is a must-listen for leaders navigating the rapidly evolving AI landscape.
About the Guest
Iiris Lahti is a seasoned expert in AI and data with extensive experience helping businesses implement ethical and trustworthy AI solutions. At Saidot, she leads efforts to create governance frameworks that ensure safe and effective AI use across industries such as media, healthcare, and government. Her hands-on approach to fostering innovation through governance makes her a leading voice in responsible AI practices.
Relevant Links
https://www.linkedin.com/in/iiris-lahti
www.saidot.ai
https://artificialintelligenceact.eu
www.agenticai.fi
www.machinecustomers.fi
Episode Summary
In this episode, host Sirte Pihlaja from Shirute discusses the world of AI governance with Iiris Lahti. They focus on how businesses can align their AI strategies with ethical practices. With her extensive experience in AI and data, Iiris offers practical advice for navigating compliance requirements like the EU AI Act. She also discusses the importance of creating AI inventories, understanding risks, and implementing effective governance frameworks.
Iiris highlights how companies can empower their teams through AI literacy, risk management, and accessible governance tools like Saidot. By adopting a structured, transparent approach, organisations can meet regulatory standards and accelerate their AI time-to-market, creating trust and driving impactful innovation. Whether it's deploying AI in CX, EX, or operational systems, this conversation offers valuable insights for all AI enthusiasts and professionals.
Top 3 Key Learnings
AI Governance as an Enabler: Implementing governance frameworks increases AI time-to-market and supports responsible innovation.
Empowerment through Literacy: Enhancing AI literacy within organisations builds confidence in AI usage and mitigates risks effectively.
Balancing Innovation and Compliance: Clear guidelines and sandbox environments foster innovation while maintaining regulatory adherence.
Follow and Subscribe to us on your favourite platforms
Podcast page: https://www.aiexperience.fiApple Podcast: https://apple.co/3VNKTMPSpotify: https://spoti.fi/4iJKy7GYouTube: https://bit.ly/aiexperiencepodcastPlease leave a comment, share, and help us promote this podcast. Thank you!
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Why You Can't Miss This Episode
Join us for the debut episode of The AI Experience Podcast, as host Sirte Pihlaja welcomes Susanna Mäkelä to an engaging discussion on the EU AI Act, a groundbreaking regulation shaping artificial intelligence across industries. This episode explores the Act's actual impact on CX and EX, the role of corporate responsibility in compliance, innovation, and strategies to bridge the gap between ethical principles and practical implementation. Tune in to learn how businesses can turn ethical principles into actionable strategies and prepare for a future shaped by AI innovation and regulation.
About the Guest
Susanna Mäkelä is a distinguished Legal Advisor at Laissa, a boutique law firm. She brings a wealth of experience in technology law, AI governance, data management, and cybersecurity. Her career has included roles at global giants like Microsoft and Nokia, where she has worked in diverse regions, including Finland, the U.S., Japan, and Belgium.
With her proactive, business-focused approach, Susanna excels in guiding organizations through the complexities of AI governance and ethical compliance. Her expertise spans navigating legal challenges and fostering readiness for technological shifts, making her a pivotal voice in responsible AI and ethical innovation.
Relevant Links
https://www.machinecustomers.fi
https://www.laissa.fi
https://artificialintelligenceact.eu/
Episode Summary
Welcome to the debut episode of The AI Experience, hosted by Sirte Pihlaja. This episode features Susanna Mäkelä, who explores the EU AI Act and its wide-reaching implications. The conversation covers the evolving landscape of artificial intelligence regulation, highlighting its potential to drive innovation while enforcing ethical practices.
Susanna underscores the need to view AI regulation as more than compliance. She explains how the EU AI Act presents challenges and opportunities and offers insights on turning abstract principles into practical strategies for enhancing workplace experiences and customer interactions.
This discussion reveals how AI regulations shape organizational culture, leadership, and the future of work, making it a vital listen for leaders and innovators navigating the AI era.
The Top 3 Key Learnings
The Purpose of the EU AI Act: Understanding how the regulation fosters innovation while ensuring ethical and responsible AI development.
Ethics in Action: Turning high-level ethical principles into practical strategies for real-world application.
Cultural Transformation: The broader impact of AI regulations on corporate culture, management innovation, and employee experience.
Keywords
EU AI Act, artificial intelligence, AI regulation, corporate responsibility, ethical AI, customer experience, employee experience, AI compliance, innovation, ethical principles, actionable strategies, AI innovation.
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Apple Podcast: https://apple.co/3VNKTMPSpotify: https://spoti.fi/4iJKy7GYouTube: https://bit.ly/aiexperiencepodcastPlease leave a comment, share, and help us promote this podcast. Thank you!
