Afleveringen
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“It’s not the lack of candidates that’s the problem, it’s a process problem.” On this week’s AIX Factor, we spoke with Jonathan Duarte, the Founder and CEO of GoHire, the leading provider of Apply-by-Text solutions that help companies hire high-volume, mobile-first frontline workers. For the last 25+ years, Jonathan has been building Recruitment and HR Technology focused on candidate acquisition, engagement, and recruitment marketing. He joined us from his HQ in San Francisco to discuss:
How his BA in History directly relates to his HR work. His start as a financial analyst at Aspen Skiing Company, to doing ERP implementations for Gateway, to founding GoHire, and his early experiments with chatbot technology in 2016. Background on GoHire - how it works, gaps in the market that they fill. The definition of “conversational recruiting.” “It’s not the lack of candidates that’s the problem, it’s a process problem.” How to use multi-channel messaging and AI agents to reach out to candidates more efficiently. Takeaways from HR.com’s HRWest event in Oakland - the response to his talk on” HR navigating evolving challenges and tech.” The importance of playing with AI tools creatively before using them professionally. Bag Check: Jonathan shares his go-to AI tools. -
Mark Wyatt is the founder and CEO of Quantiv Group, a consulting company dedicated to helping other tech firms improve their sales and marketing processes using an agile approach. Mark is the “serial entrepreneur’s entrepreneur”, having founded six companies, two of which were acquired. We discuss:
What drives someone to start six companies, the benefits of “failing fast,” and what he’s learned. What Quantiv does to improve their sales and marketing processes using an agile approach (making them repeatable, definable, and improvable with data analytics). How Quantiv integrates AI into its solutions. What “AI-first business transformation” means, and what it looks like. Comparing the pervasive nature of AI to the early days of the Internet prompts a nostalgic trip down memory lane - don’t worry, it’s brief. Bag Check: Mark shares his go-to AI tools. -
Zijn er afleveringen die ontbreken?
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Sri Chellappa is CEO and Co-Founder, Engagedly, an AI-enabled people strategy platform that redefines performance appraisals by simplifying and incorporating elements of employee engagement and development into the performance review process. Sri brings over 20 years of experience leading organizations in software development and consulting, which includes managing teams at EY and Capgemini. We discuss:
His movie-making background - Sri has written and directed seven movies: two documentaries, and five feature films (the Coen Bros. are an influence). The gaps in the marketplace that led him to start Engagedly 10 years ago. How Engagedly “transforms the way talent is managed.”The question/s HR people most often ask. The biggest challenges in managing talent over the next 12 months.His 2024 book, Into the Blue: Implementing Ikigai Philosophy to Create a Meaningful Workplace. Bag Check: Sri discusses his go-to AI tools. -
Eric Sydell is Co-founder and CEO of Vero AI, a firm dedicated to helping companies understand AI and other algorithmic solutions. Eric has a Ph.D in Industrial/Organizational Psychology, and is an experienced Consultant, R&D Leader, and Entrepreneur in the staffing and recruiting industry. Topics we discuss include:
With several guitars visible in his office, we couldn’t resist spending the first five-plus minutes discussing Eric’s guitar-making hobby - the challenges of crafting playable instruments and his dedication to perfecting the process. Eric’s career journey, from I/O to AI. The gaps in the audit/compliance marketplace that led to the founding of Vero AI. How Vero works as a compliance/governance risk compliance (GRC) tool to assist human auditors in processes like ISO 27001 and Sarbanes-Oxley. (Eric insists on the need to ensure human-centricity.) The current state of AI regulation, the importance of scientific literacy in evaluating AI tools, and the opportunities/challenges of the rapid evolution of AI and large language models.Other planned applications of Vero’s technology beyond compliance. Bag Check: Eric shares his go-to AI tools. -
Genevieve Bartuski is a licensed psychologist who brings a unique perspective to the intersection of psychology, privacy, and AI governance. In her private practice, she focuses on clinical work, addressing severe and persistent mental illness, as well as family and relationship dynamics. She also leads a boutique consulting firm that applies behavioral science to privacy compliance and AI governance. Her approach helps organizations navigate ethical AI development, data protection challenges, and the broader impact of technology on human behavior and organizational culture.
Her background in clinical forensic psychology, her work at a maximum security prison, and as a hostage negotiator.How a psychologist ends up in privacy and AI governance consulting. The impact of digital environments - particularly AI - on the psychological well-being of today’s workforces..The emergence and spread of “therapy bots” and their critical shortcomings: lack of transparency, inability to fulfill “duty to warn” obligations when a patient expresses suicidal ideation, etc. The problem of Shadow AI and how to manage/decrease it (hint: through education and a deeper dive into why individuals need such “extracurricular” tools - is it a sign of being overwhelmed, stressed?) How behavioral psychology applies to privacy compliance and AI governance Bag Check: Genevieve shares her go-to AI tools.Bonus chat: Genevieve joins the podcast from southwest Virginia, near the Tennessee and North Carolina borders…two hours from Dollywood, a popular destination for Genevieve and her family over the years. We discuss Dollywood, pay our respects to the recently passed Carl Dean, and pay homage to the queen herself.
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Faisal Hoque is an award-winning entrepreneur, world-renowned technologist, tech executive, and best-selling author with over three decades of experience working with leadership at some of the world's most iconic - and complex - organizations. Faisal goes deep into his impressively deep bag of AI "tricks." (Go here for the full conversation - from his inspiring personal journey to why "persona management" will be a thing in 2025.)
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Dr. Anna Tavis is a Clinical Professor and Chair of the Human Capital Management Department at the NYU School of Professional Studies, where she leads MS degree and certificate programs in Human Capital Management. She is also the co-author of Humans at Work: The Art and Practice of Creating the Hybrid Workplace and the newly released bestseller The Digital Coaching Revolution—a must-read for professionals navigating AI-driven coaching, digital assistants, and personalized learning in the age of automation. This week I'm joined by my cohost, straight outta Tokyo, Mr. Michael Piker, VP, Global Total Rewards for Shiseido, the global beauty giant. We discuss:
How Anna has managed to navigate leadership roles in the corporate sector and academia. The one or two indispensable characteristics leaders across all sectors need to be effective in this environment. The evolution of human capital management over the years (with shout-outs to Peter Drucker, Milton Friedman and neoliberalism’s influence, etc. ) Her latest book, The Digital Coaching Revolution, which explores AI-driven coaching. As agentic AI matures and takes its place in the organization, what must leaders do to keep employees in harmony with their robot cohort? Why Anna urges HR people to learn to code - yes, you heard that right! HR people should learn to code. Advice Anna gives to young people early in their HR careers as they navigate this new world of AI-augmented work.Class is in session!
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This introduces a new feature we’re calling Bag Check, inspired by the Tennis Channel’s recurring segment by the same name, wherein tennis players are asked what they’re carrying in their bag (it’s far more interesting and revealing than it may seem). The Bag Check segments are excerpted from our longer form AIX Factor interviews - we think you’ll find it strangely fascinating and brimming with great ideas for using AI tools in your work and life.
On this, our maiden segment, Harold Ford, the Practice Director for the Employer Solutions Practice at Net at Work and a regular AIX Factor co-host, shares his experiences using Chat GPT's operator mode, which can handle tasks such as booking appointments and scheduling haircuts without human interaction. Harold also mentions his use of Grammarly and Writesonic for crafting emails and articles, and how the “humanizer” tool in Writesonic helps him write in a more conversational voice. He also describes how he has used Google's Notebook LM for creating a podcast based on white papers and remarkably life-like YouTube videos.
Check it out and let us know what you think of our new segment!
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An inspiring and thought-provoking conversation with Faisal Hoque, an award-winning entrepreneur, world-renowned technologist, and tech executive with over three decades of experience working with leadership at companies such as PepsiCo, MasterCard, IBM, Home Depot, and at the US Department of Defense. Faisal is a three-time winner of the Deloitte Technology Fast 50™ and Fast 500™ award…and is the author of the forthcoming book, Transcend: Unlocking Humanity in the Age of AI. We discuss:
His inspiring “journey of gratitude” - arriving here at the age of 19 to study electrical engineering and the various “no's” he encountered - and rose above - along the way. His forthcoming book (his 10th!) on how to use Al to unlock humanity's full potential while protecting what is most precious about the human experience - arguably the biggest challenge AI poses, which goes to the heart of what AIX is all about. What makes him optimistic that AI will be a force for good. Managing “AI personas” in a way that manages the downside risks - how should organizations prepare for this shift? Why “persona management” will become a critical skill in 2025. "What's in Your Bag" - a new AIX segment wherein Faisal discusses his go-to AI tools.Faisal has an amazing personal story to tell, and insights to share from his experiences with some of the largest and most complex organizations on earth.
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Harold G. Ford III is the Practice Director for the Employer Solutions Practice at Net at Work and an Eagles fan. Harold joins us periodically to answer the question: How should organizations re-think their day-to-day HR, IT, and Business processes and all the associated organizational challenges, in the age of AI? We discuss:
the upcoming Super Bowl, why it’s the Eagles’ turn to beat the Chiefs, and why more football coaches should consider using AI in game situations. the recent news about DeepSeek, the open source LLM from China, and its implications for AI, Agentic AI and the Future of Work."What’s in Your Bag,” a new segment inspired by the Tennis Channel’s segment of the same name, in which Harold discusses his go-to AI tools and the one’s he’s experimenting with.We don't know anyone better than Harold at lucidly explaining the implications and practical uses of AI in improving the employee experience...a must listen for any HR pro looking for guidance in navigating this new world of AI-augmented work.
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We're joined by Hernan Chiosso, Technology Director at the National Human Resources Association and Founder of ProductizeHR. Hernan curates insights on HR Tech, AI, and agility, offering consultancy and resources to address challenges in people, processes, and products. He also mentors HRTech startups and writes on human behavior and talent development. Key Takeaways from this episode:
Reimagining HR as a Product: transforming HR by designing processes and programs that delight employees and managers, aligning HR with business goals, delivering faster, and adopting agile practices.Delighting Employees: what it means to delight employees, recognize its impact on engagement and performance.Improving HR Tech: we explore AI’s role in enhancing user experiences while addressing potential risks.HR in AI Strategy: how HR can lead AI discussions, developing technical acumen to shape the future of work.AI and “Bullshit Jobs”: AI’s potential to create or eliminate redundant roles.Lessons from Kodak and Xerox: how market/tech leadership can stifle innovation.Thanks to our conversation with Hernan, we now have a new goal in these podcasts: to delight our listeners. A high, possibly unreachable bar for a podcast on AI and HR, but as they say, it's all about the journey.
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Mark Vickers, HR.com’s Chief Research Analyst & Data Wrangler, joins us to talk about their new report, the Future of AI and Recruitment Technologies 2024-25. Mark was last on the pod in August to discuss “AI’s Bumpy Ascent in HR” - we asked him if the ascent has gotten any less bumpy since (spoiler alert: a little), then homed in on the findings of their latest blockbuster report:
the increasing use of AI in recruitment functions (automating job descriptions, candidate communication, resume filtering, interview scheduling, and candidate discovery)the positive correlation between the use of effective recruitment technologies and higher quality of hireshow technology is being used to improve candidate experiences, efficiency, and access to the entire pipeline of candidates.concerns about AI usage (depersonalization and vulnerability to bias)We also discussed the underutilization of mobile tech in recruiting and why this is such an unforced error. Mark closes by providing us with a sneak preview of exciting research projects he and his team have in the works for the coming year,and background on HR.com's new AI for HR Academy (https://tinyurl.com/4uvty3yh).
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We're joined by I/O psychologist, technologist and author Steve Hunt, whose roots in AI go back to his dad, a psychology professor who did pioneering AI work in his field in the late 50s/early 60s. While wide-ranging, our conversation focused on the one critical thing that we can do that AI can’t: care. “Caring…is (defined as) a human giving their time and attention to another human…it is literally an organic process. AI can simulate it, it can act like it. A key part of counseling or coaching is knowing that someone cares about you…and AI can’t do that.”
the importance of using the right data in machine learning and the limitations of AI in predicting job performance based on pre-hire data. concerns about over-reliance on AI (Steve draws an analogy to processed food and AI's potential negative impact on human health and social interaction).the need to rethink the role of work, particularly in service jobs, and to value the skills of those who provide caring services. He pointed out that the quality of services is likely to suffer as technology eliminates people from work. the potential for a new category of jobs for care workers due to the shift in work dynamics.
Steve and I discuss caring from multiple perspectives: its historic role in facilitating work, its unmeasured value to the economy, what it looks like in today’s workforce, how to measure and monetize it. Other topics we discussed include:Combining a rare psychology and tech/AI background, Steve brings a valuable perspective to the challenges of navigating today's world of AI-augmented work.
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This is an excerpt from a fascinating conversation I recently had with I/O psychologist, technologist and author Steve Hunt, whose roots in AI go back to his dad, a psychology professor who did pioneering work with it in his field. The excerpt focuses on a topic we discuss at length on the podcast: the one critical thing that we can do that AI can’t: care. “Caring…is (defined as) a human giving their time and attention to another human…it is literally an organic process. AI can simulate it, it can act like it. A key part of counseling or coaching is knowing that someone cares about you…and AI can’t do that.”
On the podcast, Steve and I discuss caring from multiple perspectives: its historic role in facilitating work, its unmeasured value to the economy, what it looks like in today’s workforce, how to measure and monetize it. Coming soon! -
We have the two founders of CogniTrainer on to find out (spoiler alert: it can). CogniTrainer uses AI to create a simulated training environment for students and mental health professionals, ensuring that they’re prepared for real-world clinical encounters. Michael Glowik, Emile Rutherford and I discussed:
The gaps in mental health training and education CogniTrainer fillsThe challenges in mental health education they believe have been overlooked by conventional programsHow their AI chatbot/avatar technology so effectively replicates the nuances of real-life therapy sessions Ethical considerations - bias, etc. How the technology will be used in police training Where they see their technology evolving and the future of online learning.Check it out!
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This is the third in a series of talks with David Foote, founder of Foote Partners, on The Big Shift- several tectonic changes sweeping through the workplace and the workforce.
In this pod, we discuss the shift from a demand for "traditional" tech skills to a demand for a variety of so-called soft skills due to the changing nature of work – hybrid, cross-functional teams that often operate without day-to-day managerial oversight. David categorizes these skills as those that you’re born with, those that can be taught, and those that are difficult – but not impossible - to acquire. These skills include empathy, authenticity, humility, critical thinking, curiosity, passion, and leadership. You’ll have to listen to find out which are innate, and which can be taught and improved upon!
We also discuss the importance of workplace culture- and HR’s role - in facilitating the acquisition and development of these skills, especially in the context of AI and workforce transformation. We encourage you to listen to the first two in the series if you haven't already, though they each stand on their own. Thanks for listening - we welcome your feedback!
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On these podcasts, we discuss the challenges of maintaining a balance between AI and our humanity. Today’s conversation focuses almost entirely on the human side of the equation: the challenges of being civil and what this means in an increasingly uncivil world. It’s a timely conversation on a vitally important topic with the best person I can think of to have it with.
Shola Richards is the CEO and founder of Go Together Global® and is a widely sought-after civility expert. We discuss his latest book, Civil Unity: the radical path to transform our discourse, our lives, and our world. Shola dispels several misconceptions on the topic, and addresses the central question: can civility be learned? Spoiler alert: it can, but it takes commitment to the work, and the willingness to negotiate uncomfortable situations and inconvenient truths. And yes, we also discuss at the very end the impacts and implications of AI in our everyday interactions.
Much like his excellent book, it’s a lively, insightful, sometimes counterintuitive, and, yes, fun conversation (and I’m not just referring to our occasional digressions into our shared passion, NBA hoops – always, always to support a relevant point). Civil Unity is available at Amazon and wherever books are sold.
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Ryan Carrier is Executive Director at ForHumanity/ President at ForHumanity Europe, a public charity operating in 98 countries that examines the impact of AI and autonomous systems on jobs, society, rights and freedoms, as well as the downside risks and challenges associated with these technologies. Ryan shares his unusual career journey, which started in finance and led to the founding of ForHumanity in March 2020. Initially focused on drafting audit rules for digital contact tracing during the pandemic, they have since developed more than 50 certification schemes and submitted them to governments and regulators for approval. We discuss:
responsible AI developmentthe need for independent audits promote compliance with emerging regulationsthe importance of AI literacy (and how it ought to be defined) why compliance is often cheaper than paying fines for non-compliance, yet many companies currently view fines as just a cost of doing businessthe marketing benefits of a “Good Housekeeping” seal of approval to verify complianceWe also veer into several other emerging technologies that are problematic from a societal/ethical standpoint, such as emotional recognition technology, those advancing "transhumanism," and gene editing. Also - ForHumanity just published 62 use cases for HR, designed to provide auditors with examples of best practices and compliant outputs. We discuss one such use case involving mental health chatbots - the potential for good as well as the considerable downside risk.
A truly fascinating conversation with a man - and organization - doing remarkable, vitally important, and largely unsung work. -
Taylor Bradley is Head of Talent Strategy & Developer Success for Turing, builders of generative AI products and solutions that transform complex data into actionable insights. Taylor is an HR executive with over a decade of experience partnering with founders and executives to drive talent strategies in fast-growing, late-stage tech companies. Our wide-ranging conversation touches on:
the unfair advantages of having two first nameshow his previous work as a paramedic informs his leadership styleTuring’s “AI-powered Talent Cloud” and real world applications for HRhow Turing scales AI-centric workforces (we discuss the flip-side: maintaining human-centricity)aligning HR practices with business goals in an AI-augmented worldthe major opportunities and challenges going forward -
David Foote, of the eponymous Foote Partners, joins us for the second in a series of talks on The Big Shift-several tectonic changes sweeping through the workplace, driven by several key high-momentum technologies, including, of course, AI. In the first podcast we discussed the previous four industrial revolutions, going back to the first one in the 1700’s that was chiefly powered by the emergence of the efficient steam engine. On this pod, we examine the shifts in supply, demand and pay pay for tech skills. As with all the pods in the series, this should be particularly illuminating for the HR pros in our listening audience who want to get out in the front of the trends David and his team have identified that are shaping the future of work.
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