Afleveringen

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas Underwood chats with Tanner and Kassiady Markham, who share the challenges they faced while managing their automotive business. Tanner opens up about the impulsive behaviors that led to personal and business struggles, detailing the tense dynamic with a former business partner nearly bringing the shop to its knees. Meanwhile, Kassiady provides insights into the tough choices they had to make as a family, pushing for stability while Tanner sought help for his mental health.

    00:00 Transitioning from Employee to Owner

    06:50 Business Lessons from Pricing Mistakes

    16:10 Unheeded Warnings and Consequences

    18:18 Choosing Family Over Business

    26:37 Employee Compatibility Over Skill

    28:08 "Leaving Stress at Work"

    37:41 Consistent Pay and Bonus Clarity

    41:02 Cycle of Stress Impacting Business

    48:22 "Building Systems for Better Decisions"

    49:44 Choosing Elite for Personal Coaching

    57:58 Eye-Opening Conversations Spur Growth

    01:00:18 Maximize Efficiency Before Expanding

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas and David are joined by Joseph Schindler at the Institute Summit 2025. Joseph shares his journey of taking over the family automotive business, discussing the challenges of modernizing operations and the importance of having processes in place. He highlights the role of technology in enhancing customer experiences and maintaining business growth. For those considering taking over a family business or transitioning into a leadership role, this episode offers valuable insights and lessons from Joseph's experience.

    00:00 Navigating Family Business Technology Integration

    07:33 Family Business Tech Ownership Challenge

    14:19 Bare-Bones Profitable Business Model

    18:06 "Perfection and Imperfection"

    25:54 Pregnancy Troll Posts Go Viral

    28:52 Maximize Viewer Session Time

    36:20 Business Disruption Through Uninformed Changes

    40:09 Empowering Decision-Making Responsibility

    43:45 Rethinking Strategy and Execution

    49:12 "Prospective Guest: Hardcore EOS Expert"

    57:26 Family Business Transition Advice

    01:00:42 The Importance of Humility

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    Klik hier om de feed te vernieuwen.

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas Underwood and David Roman are joined by Andrew Gonyou at ASTA Expo 2024. The group shares lighthearted banter before getting into a few serious topics. David discusses his skepticism of conventional medical practices and the importance of taking charge of one's health, drawing parallels to the automotive industry, where technicians must think beyond traditional knowledge. Andrew and Lucas discuss the dynamics and challenges of finding the right shop environment, highlighting the significance of understanding shop ownership for technicians.

    00:00 "Unexpected Dinner Antics"

    03:13 Special Pork Belly Bites

    09:06 Olympic Dance Rumors Debunked

    11:42 Imposter Sign Language Incident

    12:47 "Transition from Technician to Shop Owner"

    18:44 Disappointing Technician Referrals

    19:50 False Altruism for Profit

    22:41 Mechanic Complaints: A Deeper Issue

    27:49 Understanding HER2-Positive Cancer

    32:33 Hidden Diagnosis, Missed Support Network

    33:38 "Reflecting on Missed Health Info"

    37:39 Speech Impacted by Brain Cancer

    41:58 Critical Blood Test Insights

    42:57 "Underrated Heart Attack Predictor Test"

    46:12 Optimizing Health Through Research

    49:28 Long-term Effects of Microdosing

    53:38 "Reassessing Weight's Burden"

    57:42 GLP-1's Impact on Addiction and Mood

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, David and Lucas are joined by Monique from Shop-Ware at the Institute Summit 2025. Monique and Lucas discuss the underutilization of Shop-Ware's DVX feature, emphasizing its critical role in enhancing customer interaction and driving profitability. Additionally, Monique shares her practices on integrating test plans into Shop-Ware to standardize diagnostic processes and optimize workflow. Lucas further highlights the importance of aligning parts pricing with competitive market analysis to ensure shops meet their target profit margins.

    00:00 "Dvx: Our Distinct Competitive Edge"

    08:35 DVX Data Reveals Higher Close Ratio

    15:11 Integrated Digital Inspection Evolution

    18:21 Optimizing Shopware with Test Plans

    24:12 Discussing Customer Financing Challenges

    30:13 Embrace Technology or Fall Behind

    34:52 "Optimizing Pricing Strategies"

    40:51 Understanding Human Decision-Making

    43:08 Observing "Death Scroll" on Planes

    50:09 "Technology's Impact on My Life"

    53:35 "Guided Pricing Adjustments for Shops"

    59:17 Troubleshooting Zoom Call Pricing Issues

    01:06:26 "Questioning Genuine Customer Interactions"

    01:09:07 Vision Implementation Feedback Loop

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas and David are joined by Kim and Brian Walker of Shop Marketing Pros. Kim shares the significance of managing digital asset ownership, underscoring potential difficulties when business credentials are not in the company's name. Brian narrates their experience transitioning their marketing business to focus more on outbound sales and the obstacles encountered. Listeners can gain valuable insights into team management, especially when dealing with challenging situations or unexpected departures, as Brian and Kim recount their stories of growth and resilience.

    00:00 iPhone Wax Cleaning ASMR

    07:44 Strength Through Adversity

    15:48 Building Trust with New Hires

    19:46 "Importance of Professional Shop Marketing"

    25:32 Business Suite Monetization Issues

    31:30 Subscription Management Overload

    34:54 The Fragility of Business Trust

    37:40 "Office Discovery of Hidden Funds"

    42:52 Embracing Positivity Amid Challenges

    48:00 "Always Being Watched"

    54:27 Employee Rehiring Dilemma

    01:03:17 Leadership: Nurturing Talent and Purpose

    01:05:17 Costly Car Repairs Discontent

    01:12:57 Elliptical vs. Yoga Debate

    01:17:03 Physical Therapy Experience Described

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas and David are joined by guest Jake Barnes, who shares his experiences and challenges with diagnostic tools such as Top Don and Snap-on in his automotive career. They discuss the complexities of diagnosing difficult car issues, particularly with a troublesome Mini Cooper that Lucas's shop struggled with extensively. The episode also touches on industry-wide challenges like technician motivation and the gap between skill sets and shop management expectations.

    00:00 MRI Review Shows Minimal Issues

    08:45 Double Standards in Accountability

    12:35 Unfair Billing Practices

    17:06 Visiting Apex and Sema Events

    24:54 "Tool Subscription Issues Resolved"

    29:00 Candid Leadership in Diagnostics

    35:31 Reviving Technician Passion and Career

    39:56 "Pursuit of Integrity & Knowledge"

    47:32 Car Testing: Mileage and Fault Inquiry

    49:17 Vehicle Repair Frustration Unresolved

    54:46 Botched Wiring Sparks Car Fire

    01:02:47 Family Conflict and Blame Game

    01:04:51 Aspiring IRS Auditor's Musings

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode of Changing The Industry Podcast, Lucas and David welcome Brandon Crusha of AutoText.me. Brandon shares his extensive background in the industry, emphasizing the crucial role of communication and digital inspections in auto shops. The conversation also explores a debate with a fellow shop owner regarding the ethics and perceptions of high repair quotes, highlighting the importance of transparently presenting all findings to customers. Additionally, David and Lucas passionately discuss healthcare parallels, stressing the significance of comprehensive checks and open communication.

    00:00 Switching Dilemma and Solutions

    07:40 Comprehensive Car Inspection Importance

    10:50 Exorbitant Service Costs Criticized

    20:40 "Medical Procedure Discussion"

    21:29 Jaundice Incident: Lack of Advocacy

    27:21 Dealer Mentality: Cutting Loose Technicians

    36:29 Rant on Air Filter Costs

    39:53 "Achieving Revenue with MAP Standards"

    44:26 "Automated Client Follow-up Strategy"

    48:27 "Dirty Mike's Funniest Clip"

    55:57 Unexpected Emotional Reaction Test

    01:02:38 Outdated Treatment Shortened Her Life

    01:06:42 Affordable Direct Lab Testing Service

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas and David are joined by Andrew McAllister, Michael Broschart, and Stevon Wright from the Shop-Ware Development Team. Andrew shares insights on the importance of being candid with customers about software updates and timelines. Stevon talks about the challenges of stepping into a role where the code needs to be extended and maintained without compromising performance. Michael highlights the significance of understanding shop owners' workflows and communicating effectively to improve Shop-Ware features. This episode offers a deep dive into the behind-the-scenes development process at Shop-Ware.

    00:00 Podcast Feedback Via Facebook Messages

    09:42 "True Automotive Hobbyists?"

    14:55 Off-Road Mishap and Rescue

    19:02 Passion for Cars and Networking

    25:17 Parenting Reflection and Understanding

    28:08 "From Big Corp to Dream Job"

    33:16 Adapting to New Software

    39:18 Network Capacity and Communication Issues

    46:47 Identifying Pain Points for Solutions

    49:44 Unifying Shopware Experience

    56:55 Seamless Financing Solution Launch Timeline

    01:02:08 Shopware Feature Enhancements Request

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, David and Lucas are joined by Samantha Higdon, a recent winner of the 2024 APEX Service Advisor award. Samantha shares her journey from being a CSR to an award-winning Service Advisor and her transition into a new role focused on marketing and finances. The discussion delves into how her father's experiences running the shop influenced her career path and the importance of robust processes in maintaining a successful business. For insights on effective team management and the impact of family dynamics in the automotive industry, don’t miss this episode!

    00:00 ASMR Audio: Balance Needed

    06:10 Vulnerability and Life's Unexpected Turns

    08:16 Workaholic's Transformative Wake-Up Call

    12:37 Family and Career Decisions

    16:05 Advisor Experience and Challenges

    18:14 Effective Client Process Management

    19:43 Process Consistency or Client Frustration

    23:48 Becoming a Natural Leader

    27:34 "Audio Venture's Overnight Success"

    31:51 "Storyline Over Acting"

    33:03 Distracting Meth Head with Digging

    38:17 Competency Over Gender Bias

    41:08 Generational Struggles and Addiction

    43:30 Mechanic Treatment System Challenges

    48:29 Performance Accountability Challenges

    49:34 Hiring a Non-Accepting Manager

    53:31 Q7 Maintenance and Mileage Report

    57:14 Teen Restrictions and Choices

    58:59 Technician Tearful Over Beetle Convertible

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    n this episode, Lucas and David are joined by Tim Iezzi, owner of Iezzi's Auto Service, and Ira Waldman, part-owner of Mallue Automotive. Ira emphasizes the importance of consistent training for technicians and how the lack of it affects the industry's capability to grow qualified professionals. Tim highlights the necessity for shop owners to understand and read service manuals, an often-overlooked essential skill that can drastically improve diagnostic accuracy. They also discuss the geographical differences in how shops operate, focusing on the fast-paced, often cutthroat environment of the Northeast versus other regions.

    00:00 "Online Training for Professional Growth"

    09:03 Reading and Skimming Skills Benefit

    12:29 Navigating Client Communication Challenges

    18:53 Diagnostic Efficiency vs. Over-Testing

    24:57 Beware Tech Tunnel Vision

    31:28 Trust and Ethical Balance Dilemma

    35:28 "Job Security Concerns Raised"

    37:55 High Payroll Strains Family Business

    43:50 Business Contingency Planning Concerns

    52:50 Dad's OnlyFans Skit Hilarity

    55:45 "Vegas Aftermarket Lips Critique"

    01:00:09 Continuous Diagnostic Work Flow

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas and David are joined by Kathleen Callahan, who delves into her role in fostering relationships within the automotive industry through her involvement with Women in Auto Care and ACA. Kathleen shares her eye-opening experience of testifying before Congress on HR 906, emphasizing the importance of supporting independent shop owners in the legislative process. The conversation also touches on the impacts of right-to-repair legislation and the need for better collaboration between shop owners and manufacturers. Before you think the automotive industry isn’t for you or consider the legislative impacts on your shop, make sure to tune in!

    00:00 Writer's Creative Autonomy

    08:32 "Unexpected Heatwave Adventure"

    14:44 Female Front Desk Success

    15:52 Manufacturer Vision vs. Engineering Teams

    25:51 Tent Lunch Tensions Erupt

    26:45 Women Leaders in Auto Care

    32:39 Florida Lawsuit over Shared Driving Data

    37:02 Collaboration Over Conflict in Auto Industry

    43:56 Compounding Pharmacies and Price Gouging

    48:36 Back Pain, Dispensary, Police Encounter

    56:23 Concerns for Vagrants' Well-being

    57:27 Missing Person's Human Story

    01:02:40 Membership Sign-Up Button

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas and David are joined by Allison Jones, Senior Vice President of Circular Economy at Stellantis. Allison explains the concept of a circular economy and its three main components: using less material, extending the life of products, and ensuring recyclability at the end of their lifecycle. David shares his frustration with other manufacturers' tendencies to design parts as single-use, contrasting it with Stellantis' commitment to remanufacturing and sustainability. Allison also discusses the potential benefits of their e-commerce platform, Bparts, which facilitates the trade of certified used parts and can help alleviate the issue of backordered parts. This episode offers insightful perspectives on sustainable practices in the automotive industry, making it a must-listen for those interested in environmental responsibility and innovation.

    00:00 Aldi's: No-Frills Shopping Experience

    06:01 Innovative, Sustainable Remanufacturing Benefits

    09:44 Designing for Circular Economy

    10:22 Expanding Remanufacturing Beyond Engines

    15:47 Certified Wheels: Warranty & Guarantee

    18:53 Circular Economy in Vehicle Design

    22:47 Automaker EV Strategy Confusion

    23:46 Battery Innovation Revolution

    28:31 EV Range Anxiety Experience

    30:20 Promoting Affordable, Sustainable Solutions

    34:01 Alternator Options: New vs. Remanufactured

    36:32 Masked Mischief with a Straw

    41:29 Sustainability and Trash Bag Management

    43:29 Promoting New E-commerce Platform

    46:42 Expanding Automotive Opportunities

    48:54 Edible Straws in the UK

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas and David are joined by Jeff Eddy from Chrome Auto Repair. Jeff shares his unique journey from working in radio and TV production to becoming a successful auto repair shop owner. The conversation reveals key insights about the challenges and transitions involved in running a business, including the shift from being a technician to a business leader. Furthermore, the discussion dives into the significant impact of personal health choices on professional success, with Jeff detailing his own health journey following a heart attack. Whether you’re already in the auto repair industry or considering a career shift, this episode offers valuable perspectives on business growth and personal well-being.

    00:00 "Masterful Reel-to-Reel Splicing"

    10:35 Journey to Becoming a Car Mechanic

    15:14 Unexpected Heart Attack Diagnosis

    18:50 "Managing Daily Business Challenges"

    25:47 Track Eating, Alter Habits

    30:34 Discovering Weed in Vegas

    36:38 Dedicated Work Ethic Ritual

    39:40 Stuck in Youthful Indulgence

    47:07 Price Negotiation Success

    52:13 Advanced Hiring Process Success

    57:58 "Adopting a Forward-Thinking Mindset"

    01:01:56 Evolving Business Giving Philosophy

    01:04:29 "Group Member's Weekly Surprise"

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas and David are joined by Jason Quillin, owner of Top Notch Auto. Jason discusses the challenges of managing a shop with two separate buildings, emphasizing the inefficiencies and added costs it brings. He also shares his journey from dealership technician to shop owner, highlighting the struggles with employee management and the importance of creating a cohesive team. They delve into the evolving automotive landscape, particularly the challenges with advanced driver-assistance systems (ADAS) and the reluctance of many shops to adapt to new technologies.

    If you're navigating the complexities of shop ownership or grappling with technological advancements in the industry, this episode is a must-listen for you!

    00:00 Old Dealership Dilemma

    10:09 Audi Calibration and Alignment Issues

    13:00 Entitled Mindset at Dealerships

    19:02 Insurance Claim Plan Discussion

    22:56 Progressive Salary Plan Negotiation

    30:50 Forklift Speed and Skill

    35:02 Perpetual Budget Inflation Cycle

    38:01 Revamping Vocational Education Focus

    45:50 "Turn Signal Communication Spy"

    51:29 Rural Ingenuity: Self-Reliant Rebuilding

    55:03 Opposition Silenced by Authorities

    01:00:32 "Young Farm Kid's Work Ethic"

    01:03:25 Self-Reliance in Modern Society

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas and David are joined by Frank Scandura, owner of Frank's European Service in Las Vegas and a coach for Transformers Institute. Frank shares his insights on several pressing industry issues, including the challenges posed by increasing costs of business and the strain it puts on shop owners. He emphasizes the importance of maintaining strong ethical standards and focusing on people over profits, arguing that this approach will ultimately lead to success.

    00:00 "Frank's Industry Insight"

    08:14 Evolving Car Industry Loyalty

    14:51 Impatient Car Owners

    16:44 The Ruthless Business Shift

    23:32 Balancing Coach Guidance and Growth

    30:44 "Planning for Business Ownership"

    35:38 Business Continuity Planning

    37:10 Uninsured Flood Devastates Businesses

    43:25 Is Solo Business Financially Viable?

    50:44 Premium Service Pitch Lacking Training

    54:04 Unintended Business Incentive Issues

    01:01:47 Advisor Troubles Reduce Shop Revenue

    01:03:24 Businesses Lack Flood Insurance

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas and David are joined by Haresh Gobin, Product Development Manager at LaunchTech USA. Haresh shares his journey of merging his computer science background with his family's auto repair business, eventually leading to significant roles in both Bosch and Snap-On before joining Launch. The conversation moves to the crucial importance of legitimate data acquisition and compliance within the industry, highlighting LaunchTech's commitment to working with the NASDAQ security task force to ensure the responsible use of immobilizer tools.

    00:00 Advancements in Automotive Diagnostics

    04:14 Automated Maintenance Insights

    07:52 Comprehensive Tools for All Users

    11:44 Thanksgiving Work Dilemma

    13:22 Market Undercutting Incident

    19:43 Becoming a Park Service Ranger

    21:09 Naked Man at Car Fire

    26:13 Dealerships: A High School Experience

    27:21 "Securing a Job at Dealership"

    31:30 Hired by Launch: Five Years

    34:23 Think Beyond the Box

    38:50 Industry Unity Revealed at ETI

    39:47 "Brand Loyalty and Investment"

    44:57 Industry Support and Solidarity

    46:59 Trust Issues in Industry Relations

    49:40 Tool Access and Car Theft Debate

    52:22 "Nastif Debate: Money or Protection?"

    55:32 No More Waddling!

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas and David are joined by Ron Shanas and Paul Pate from Today's Class. Ron and Paul get into the sophistication of their adaptive learning platform, explaining how artificial intelligence and machine learning tailor training to individual technicians' needs by identifying their strengths, weaknesses, and confidence levels. They highlight the importance of confidence in improving work performance, supported by scientific studies linking confidence to productivity and accuracy. Lastly, they discuss the onboarding process for their training platform, emphasizing the importance of aligning training with business goals to ensure shops gain the maximum benefit from their investment.

    00:00 AI-Driven Adaptive Learning

    06:01 "Learning, Emotion, and Memory"

    12:17 Persistence in Music Mastery

    17:59 Ineffective Training Retention

    23:58 Adult Learning: Autonomy and Recognition

    30:51 Streamlining Training Through Data Insights

    35:00 Make or Break Moment

    40:46 Fuel Trim Case Study Mystery

    47:33 "Embrace Struggles in Business Learning"

    52:06 Teaching Reading and Decoding

    56:11 Cohort-Based Shop Data Training

    01:03:33 Personalized Training Challenges

    01:06:52 "Fostering High-Level Team Discussions"

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas and David are joined by Rick White of 180biz, and Mike Himes, a shop owner from Brookville, Pennsylvania. Rick highlights the importance of valuing your services to ensure customers do the same. Mike shares his experience raising prices and how it helped eliminate problematic customers. The group also discusses the strategic use of technology and digital tools to enhance customer communication and streamline operations.

    00:00 Reduce customer charge from $1,800 bill?

    09:56 "You should consider trying another approach."

    15:28 Self-value is essential for business success.

    18:01 Labor costs inflated through hidden markups.

    21:21 Braxton's repeated car shop visits discussed.

    31:22 Celiac disease, no peripheral vision caused clumsiness.

    34:03 Planning future roles and managing life changes.

    42:15 Raising prices eliminated problematic, non-paying customers.

    47:18 Embrace growth through uncomfortable client interactions.

    51:24 Superior product: Follow guidelines, replace necessary parts.

    56:51 Mike Allen supports skilled tradesmen with benefits.

    01:03:36 Inspection must be thorough and well-communicated.

    01:04:31 They approve, organized process, explained with pictures.

    01:14:08 Digital Concierge tracks, analyzes, transcribes phone calls.

    01:14:52 Avoid rapid growth for quality assurance.

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas and David are joined by Brandon Sloan. Brandon discusses resolving a tricky issue with a 2014 Sierra by identifying a hairline fracture in a spark plug. Lucas criticizes flat-rate pay systems, emphasizing they unfairly burden technicians and reflect poor management practices. Lastly, Brandon and the hosts discuss the repercussions of misinformation in the industry, highlighting the importance of expertise and transparency.

    00:00 Story emphasizes changing priorities over passion.

    07:50 Misdiagnosis due to incorrect identification of part.

    14:47 Costs demand sufficient revenue to justify wages.

    16:31 Understaffed machinists struggling with workflow demands.

    21:18 37" tires damage Dodge Ram transmission quickly.

    26:25 Dealers avoid ECM tuning for big trucks.

    33:45 Acknowledging being a flawed shop owner.

    38:12 Pricing changes for engine modifications and upsells.

    47:03 Lower cost means lower quality expectations.

    51:28 Inspecting 2014 GMC Sierra transmission. Converter replaced.

    57:17 Educated customer on spark plug resistance issues.

    59:47 Cam actuator caused DTC; updated software fixed.

    01:04:30 Lucas Underwood was murdered by fake friends.

  • Don't get to the end of this year wishing you had taken action to change your business and your life.
    Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

    Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
    Click here to schedule a free demo: https://info.shop-ware.com/profitability

    Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
    Click here to get started: https://geni.us/PartsTech

    Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
    Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

    Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

    Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

    Simplify payments. Streamline operations. Check out 360payments.com today!


    In this episode, Lucas and David are joined by Ryan Ragan, the new executive director for an automotive service alliance in North Carolina. Ryan discusses the importance of developing team members into experts, emphasizing the need for dedicated time and resources. He also highlights the value of vocational training over traditional college pathways, aiming to reduce debt and increase job readiness for new technicians. Lastly, the episode delves into strategies for organizational transparency to avoid rumors and misinformation while fostering an inclusive environment.

    00:00 Therapy offered school escape amid family issues.

    05:20 He's mobile, unlike Kirk Cousins, Brady-like.

    09:38 Intensive effort invested in finding the candidate.

    12:55 Effort essential for associations' relevance and success.

    13:28 Providing real value through cutting-edge training.

    16:53 Access exclusive training, networking, and negotiation benefits.

    22:51 High industry turnover due to management and career paths.

    25:50 Collaboration improves the industry; Changing the Industry Podcast.

    28:34 Excited for development training at NC State.

    30:27 Focusing on Charlotte market strategies and training.

    35:39 Collaborative, adaptable approach; future plans underway.

    37:52 Event location crucial for out-of-state attendees.

    39:44 Exciting future improvements for upcoming show.

    43:41 Stupidly drove pink truck into Bronx danger.

    48:49 Defendant prepares poorly for court with advice.

    50:13 Airsoft gun prank mistaken for robbery panic.

    53:37 Gun unsnapped: scared, unshined shoes: lazy.

    58:14 Judge Ginn: Family friend, praised fair legal process.

    59:16 Breakdown led to appeal due to oversight.