Afleveringen
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This episode of Connected Leadership Bytes features a revisit of Andy's conversation with Melva Lajoy Legrand, a leading event planner. Andy and Melva discuss the art of creating authentic connections, not just at large-scale events but also within teams and with individual relationships. Melva emphasises the importance of designing experiences that make people feel seen, valued, and heard. She shares practical strategies for event organisers, including using icebreakers that encourage storytelling, and creating spaces catering to diverse personality types (introverts and extroverts).
The conversation then extends beyond event planning, exploring how to foster authentic connections in the workplace and personal life. Melva reveals the significance of vulnerability and humility in building genuine relationships, both professionally and personally. They also touch upon the evolving landscape of events, with an emphasis on interactive experiences over traditional lecture formats, and pre-event engagement strategies for creating lasting connections with audiences.
In this episode, Andy asks Melva to share a podcast episode in which she tells her personal journey. Melva recommends listening to her podcast interview with Elizabeth Smart Foundation. Melva asked to stress that, "This post contains sensitive information which is meant to heal not harm. Read with care. Consider with compassion. Protect your peace."
This episode of Connected Leadership Bytes offers a deep dive into the art of creating authentic connections, whether through events, leadership, or everyday interactions, and provides valuable insights for anyone looking to foster genuine relationships in their personal or professional life.
Key Takeaways:
Design for Connection: Creating events (or any interaction) should prioritise making people feel seen, valued, and heard.
Authenticity is Key: Genuine connections are built on vulnerability, humility, and a willingness to share both successes and challenges. This fosters trust and deeper engagement.
Know Your Audience: Recognise the diverse personality types within any group and design experiences that cater to introverts and extroverts alike. Avoid a one-size-fits-all approach.
Beyond Job Titles: Encourage interactions based on shared experiences and stories rather than solely professional roles. This fosters a sense of community and belonging.
Pre- and Post-Event Engagement: Extend the connection beyond the event itself through pre-event communication and post-event follow-up, creating a more lasting impact.
The Power of Vulnerability: Openly sharing personal struggles can build stronger connections with others, fostering empathy and trust. It's important to do the personal work before sharing to ensure authenticity.
SELECTED LINKS FROM THE EPISODE
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | Youtube
Connect with Melva Lajoy Legrand: Website | Instagram | LinkedIn
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In this episode of Connected Leadership Bytes, Lisa Fane, CEO of the Center for Mentoring Excellence, and her colleague Michelle Hancock interview Andy Lopata.
They discuss the importance of professional relationships, networking, and mentoring. Focusing on building authentic connections, understanding the difference between networking and professional relationships, and the concept of a personal board of advisors. Andy shares strategies for maintaining professional networks, the role of vulnerability in mentorship and the impact of remote work on mentoring and professional relationships. He emphasises the importance of consistency and frequency in building connections and offers insights into evolving mentoring practices in the modern workplace.
Key Takeaways
Reframing Networking: Shifting the perception of "networking" to "professional relationship strategy." Focus on building genuine, long-term relationships based on mutual respect and trust.
The Power of Personal Boards of Advisors (Mastermind Groups): Crucial for leveraging diverse expertise and perspectives, this peer-to-peer mentoring approach offers invaluable support, guidance, and problem-solving capabilities. Regular meetings are key.
The Seven Stages of Professional Relationships: Andy highlights a model (detailed in his book Connected Leadership) outlining seven stages of relationship development. Focusing on strengthening relationships in the middle stages (where rapport and trust exist but advocacy hasn't fully developed) is more effective than constantly seeking new connections.
Vulnerability and Trust: Authentic professional relationships require vulnerability from both the mentor and mentee. Sharing struggles, mistakes, and doubts builds stronger connections and increases the resonance of the mentorship.
Avoiding Common Pitfalls: Common networking mistakes: prioritising quantity over quality, asking for help too soon, and treating relationships transactionally. Instead look for consistent, frequent engagement, and fostering genuine connections without an immediate expectation of return.
The Evolution of Mentorship: Andy notes the shift in mentorship due to remote work and changing career paths. This necessitates a more inclusive approach, embracing virtual mentoring, cross-organisational collaborations, and adapting to the needs of younger generations who prioritise long-term development over short-term project-based coaching.
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube
Connect with Lisa Fain: Website |LinkedIn |
Listen to the full episode here
The Financial Times Guide to Mentoring
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Zijn er afleveringen die ontbreken?
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In this month’s premiere episode of the Connected Leadership Podcast, Andy Lopata interviews David Avrin. David is one of the most in-demand Customer Experience speakers and consultants in the world today, He has shared his content-rich, entertaining and actionable presentations with enthusiastic audiences across North America and in 24 countries around the world. David helps organisations better understand and connect with their customers and clients to help future-proof their businesses.
David's insights have been featured on thousands of media outlets around the world. He is also the author of seven books including the acclaimed: It's Not Who You Know, It's Who Knows You! Why Customers Leave (and How to Win Them Back), The Morning Huddle, and his newest book, Ridiculously Easy to Do Business With.
Andy and David explore the crucial differences between customer service and customer experience, highlighting that while good service is essential, it's the overall experience that truly drives customer loyalty in today's competitive market. David argues that while many businesses boast high-quality products and services, the experience they provide is often far from ideal, leading to customer frustration.
Their conversation traces the changing landscape of customer interaction, particularly the role of social media and the increasing reliance on AI-powered chatbots. While social media once served as a powerful tool for holding companies accountable, its effectiveness appears to be waning, as organisations struggle to manage the sheer volume of feedback.
They also highlight the significant generational differences in customer expectations and preferences regarding technology. While younger generations are tech-savvy and prefer self-service options, older generations often require more personalised assistance. This necessitates an "omni-channel" approach, offering a variety of ways for customers to engage based on their individual needs and preferences. The overuse of surveys is criticised, with David suggesting that less frequent, shorter, and simpler surveys are more effective. Building relatability and likability within a brand's identity is emphasised, and it's suggested that businesses shouldn't necessarily aim to please everyone, but to be the best choice for their target audience.
Finally, Andy and David reflect on the importance of striking a balance between efficiency and personalisation, prioritising speed and respect for customers' time. They emphasise that while businesses strive for predictability and efficiency, they must not lose sight of the human element and the importance of making the customer experience not just competent, but preferable.
What we discussed:
1. Customer Service vs. Customer Experience: Understand the critical distinction and why customer experience trumps service in today's market.
2. The Evolving Role of Social Media: Social media's influence on customer feedback is shifting and how businesses can adapt.
3. AI and Human Interaction: What is the optimal balance between AI-driven efficiency and essential human interaction.
4. Generational Differences: How to cater to the diverse needs and technological preferences of different generations.
5. The Power of Feedback (and the Perils of Overdoing It): How to effectively gather and use customer feedback without causing frustration
Listen to this episode to gain actionable insights into creating a superior customer experience, leveraging technology effectively, and navigating the complexities of a multi-generational market.
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube
Connect with David Avrin: Website |LinkedIn |Facebook | YouTube
The Financial Times Guide to Mentoring
Ridiculously Easy to Do Business With.
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In this episode of the Connected Leadership Bytes, we feature Andy Lopata’s guest interview on the Authority Podcast with Ross Romano. Andy is a specialist speaker on professional relationships and co-author with Dr Ruth Gotian, of the Financial Times Guide to Mentoring.
Mentoring in its various forms and benefits for both mentors and mentees is discussed. Andy explains that mentoring isn't just a hierarchical senior-junior relationship; it can be reverse mentoring (junior mentoring senior), peer-to-peer and formal/informal approaches. He emphasises the importance of having a "mentoring team," drawing support from various individuals.
Andy and Ross agree that the qualifications for being a mentor are experience and expertise rather than formal qualifications. Andy explains the distinctions between mentoring, coaching, role models, and sponsors.
The podcast also discusses what mentors should expect from mentees (commitment, accountability, openness to challenge) and vice versa. Andy also advocates for an abundance mentality in mentoring, both at an individual and organisational level, arguing that investment in mentorship yields significant returns in terms of staff retention, upskilling, and creating a positive work environment.
Key Takeaways:
Diverse Mentoring Models: Andy shared that mentoring extends beyond the traditional hierarchical model to include reverse mentoring, peer-to-peer mentoring, and informal mentoring teams, catering to diverse needs and situations.
Clarity of Objectives: He emphasised the crucial role of clearly defined goals and objectives for both mentor and mentee to ensure the relationship's effectiveness and to prevent it from stalling.
Honest and Supportive Guidance: The balance between honest feedback and supportive encouragement is critical. Mentors should challenge mentees while providing the support needed to succeed.
Accountability and Commitment: A successful mentoring relationship requires both parties' commitment and willingness to be held accountable for agreed-upon actions and goals.
Organisational Mentorship Programmes: To be successful these programmes require strategic planning, senior management buy-in, and peer-level support to ensure effectiveness and prevent resentment within teams.
SELECTED LINKS FROM THE EPISODE
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube
Connect with Ross Romano: Website |LinkedIn |X/Twitter
The Financial Times Guide to Mentoring -
This week, Connected Leadership Bytes dives into a conversation with Paul McGee, author and speaker known for his book “SUMO (Shut Up, Move On) and his latest release “The Happiness Revolution”. Andy and Paul explore the complexities of happiness in a world filled with technological advancements and social media pressures.
Paul emphasises that happiness is not a destination but a byproduct of living life well, embracing challenges, and fostering meaningful connections. He highlights the importance of embracing a holistic approach to well-being, taking care of our physical, mental, and emotional health.
Social media, while offering connection, can also contribute to aims of social perfectionism and unrealistic comparisons, leading to unhappiness. Paul advocates for a mindful approach to social media, using it as a tool for connection and inspiration while recognising its potential pitfalls.
There is a tendency to postpone happiness until we achieve certain goals. Paul suggests finding happiness in the present moment and not solely relying on external factors.
The episode concludes by exploring the connection between happiness and professional relationships. Paul argues that happier individuals create a more positive work environment and foster stronger professional connections
Key takeaways from the episode
· Happiness is a byproduct, not a destination: This resonates with the idea of finding joy in the journey, not just the destination, which is a key principle for successful and sustainable leadership.
· Holistic well-being is crucial: Happiness is not solely about emotions. Take a holistic approach that encompasses physical, mental, and emotional well-being.
· Social Media: A tool, not a master:. Use social media mindfully as a tool for connection and inspiration, but avoid letting it define your worth or happiness. This emphasises the need for leaders to be aware of how social media impacts their own well-being and the well-being of their team members.
· Authenticity is key: Authenticity and vulnerability are essential for strong leadership. Sharing your struggles and challenges alongside your successes builds trust and connection with your team, creating a more human and supportive environment.
· Embrace imperfection: Aim for excellence, but recognise that perfectionism is unrealistic and can be detrimental to your well-being. Embrace your flaws and failures as opportunities for growth. This encourages leaders to be more relatable, create a culture of learning, and foster a sense of psychological safety within their teams.
· Happy people build strong connections: Happiness has a positive impact on professional relationships. Be kind, grateful, and focus on building genuine connections. This highlights the importance of emotional intelligence and creating a positive work environment for successful leadership.
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube
Connect with Paul Mcgee: Website |LinkedIn |X/Twitter
The Financial Times Guide to Mentoring
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Get ready to raise a glass... of sparkling water! In this episode of Connected Leadership Bytes, Andy Lopata revisits his episode with Janey Lee Grace, a familiar voice from BBC Radio 2 and a passionate advocate for alcohol-free living.
Janey shares her personal journey from pop star to radio presenter, revealing how she navigated a world obsessed with alcohol and ultimately decided to embrace a sober lifestyle. She discusses how alcohol is deeply ingrained in our culture, and the challenges of politely declining a drink without feeling like you're missing out.
Janey and Andy discuss the crucial role of connection in overcoming addiction, highlighting the power of community and finding a sense of belonging. She talks about the Sober Club, a space she created to support individuals on their alcohol-free journeys, and emphasises the importance of having people you can connect with and rely on as you navigate a sober life.
Andy and Janey conclude with a call to action, urging listeners and leaders to challenge the assumption that alcohol is essential for building relationships. They offer insights on how to create more inclusive environments where everyone feels comfortable, regardless of their choices around alcohol.
Janey's new book, "From WHAM! to WOO: A Life on the Mic," is a must-read for anyone who loves music, radio, and behind-the-scenes stories. She takes us back to her early days in the music industry, from singing backup for Mari Wilson and the Wilsations to touring the world with WHAM!
· It's time to challenge the "alcohol is essential" myth. There are plenty of ways to build strong relationships without relying on a drink.
· You're not alone. There are countless people who have embraced a sober lifestyle and have discovered incredible benefits.
· Don't be afraid to say "no" to alcohol. It's your right to choose what you put in your body.
· Connection is key. Find a supportive community, online or offline, to help you stay motivated and on track.
· Leaders, it's your job to create inclusive work cultures. Make sure everyone feels welcome, regardless of their choices around alcohol.
Connect with Andy
Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube
Connect with Janey Lee
Grace: Website |LinkedIn |X/Twitter
Listen to the full episode of this podcast
The Financial Times Guide to Mentoring
From WHAM! to WOO: A Life on the Mic by Janey Lee Grace
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In this episode of the Connected Leadership Podcast, host Andy Lopata welcomes Nathan Farrugia, leader of the Vistage Group. Nathan is an experienced business coach with more than 20 years’ experience across technology, construction, healthcare, education, and hospitality, as well as a TEDx speaker, philanthropist and record-breaking adventurer. Nathan's impressive resume includes setting a world record for running 27 marathons in 27 countries in 27 days.
Andy and Nathan examine the art of asking tough questions, a skill vital for leaders. Nathan believes many leaders, particularly those grappling with burnout and change, are not being asked the crucial question, "Is what you're doing aligned with your purpose in life?" This existential query, often avoided in everyday interactions, becomes a cornerstone of Nathan's coaching approach, prompting introspection and reflection.
Exploring the delicate balance between assertiveness and vulnerability in coaching, Nathan emphasises the importance of earning trust before delving into deeper, potentially uncomfortable questions. He shares how his own experiences, coupled with strategic storytelling, help him build rapport and encourage clients to open up.
The episode highlights the importance of understanding emotional responses to tough, challenging questions, specifically drawing on the concept of the "chimp brain"—the instinctive, reactive part of our minds. Nathan explains how he recognises these reactions through body language and seeks to create a safe space for individuals to move beyond emotional defences and engage with their rational minds.
Andy and Nathan explore the distinction between coaching and mentoring, with Nathan underscoring that while he may offer insights based on his experience, he never prescribes solutions. He prioritises empowering clients to discover their own answers through a process of exploration and self-discovery.
What we discussed:
1. Are you asking the right questions?
2. Beyond the surface. Nathan's experiences highlight the importance of diving deep to understand the emotional drivers behind a client's challenges. How much are you truly listening to your team?
3. The power of vulnerability. How can you create a space where open dialogue and authentic conversation flourish?
4. Unlocking the "chimp brain." Learn how to recognise and navigate emotional reactions to challenging questions.
5. The magic of group dynamics. Learn how to leverage the power of collective wisdom in your team?
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube
Connect with Nathan Farrugia: Website |LinkedIn |X/Twitter
The Financial Times Guide to Mentoring -
This episode of Connected Leadership Bytes examines the concept of lateral mentoring, a powerful yet often overlooked form of support. Deborah Heiser, PhD, founder of The Mentor Project, introduces the idea that mentoring doesn't always have to be hierarchical. It can be a dynamic exchange of knowledge and experience between peers, even those in different departments or industries.
Deborah emphasises the importance of embracing vulnerability and asking for help, even from unexpected sources. She shares real-life examples of how individuals have leveraged lateral mentoring to achieve breakthroughs and launch their careers.
Andy and Deborah highlight the benefits of both formal and informal mentoring relationships and how they can complement each other. She also sheds light on the critical role of reverse mentoring, where younger generations mentor older individuals on emerging trends and technologies. Deborah underscores the need for organisations to embrace cross-company and cross-sector mentoring, fostering collaboration and knowledge.
The episode concludes with a call to action for listeners to actively seek out mentoring opportunities and recognise that everyone, regardless of their position, can benefit from both giving and receiving mentorship.
Key takeaways from the episode:
· Lateral mentoring is a powerful form of support that can come from peers, even those in different departments or industries.
· Embrace vulnerability and ask for help from unexpected sources. Every connection is useful.
· Formalise lateral mentoring relationships to make them more effective and focused.
· Don't underestimate the value of reverse mentoring, where younger generations mentor older individuals on emerging trends.
· Embrace cross-company and cross-sector mentoring to foster collaboration and knowledge sharing.
· Recognise theimportance of both giving and receiving mentorship.
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube
Connect with Deborah Heiser: Website |LinkedIn |X/Twitter
Listen to the full episode of this podcast
The Financial Times Guide to Mentoring -
In this episode of Connected Leadership Bytes, Andy Lopata revisits his interview featuring Chelsey Baker, founder of National Mentoring Day. Andy and Chelsey discuss the importance of mentoring and the difference between mentoring and coaching, pointing out that mentoring is about providing answers and sharing expertise, while coaching focuses on specific skills and goals.
They explore the benefits of mentoring across all levels, from startups and young entrepreneurs to C-suite executives and students. Chelsey highlights the essential role mentoring plays in fostering confidence, connectedness, and a sense of belonging, especially during times of uncertainty.
Andy and Chelsey consider the dynamics of mentor-mentee relationships, discussing the various forms mentoring can take – formal, informal, one-on-one, peer-to-peer, and reverse mentoring. Chelsey stresses the importance of finding the right mentor who can provide both guidance and support.
The conversation then shifts to National Mentoring Day, its origins, and how it has grown into a global movement. Chelsey shares her journey, showing how the lack of mentorship resources she initially encountered, inspired her to create National Mentoring Day.
Chelsey also shares her "six keys to effective mentoring", which include leading by example, active listening, and fostering a trustworthy and supportive relationship. Chelsey reflects that mentoring ultimately fosters growth, innovation, and confidence, permitting individuals to unlock their full potential.
Key takeaways from the episode:
Mentoring is for everyone, regardless of age, industry, or career stage.
Mentoring provides answers and shares expertise, while coaching focuses on specific skills and goals.
Mentoring fosters confidence, connectedness, and a sense of belonging.
Effective mentoring relationships are built on trust, active listening, empathy, and guidance.
National Mentoring Day encourages organisations, mentors, and mentees to celebrate the power of mentorship.
You can get involved in National Mentoring Day by joining the mentoring ask, sharing your mentoring stories, and supporting mentoring initiatives. www.nationalmentoringday.org
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube
Connect with Chelsey Baker: Website |LinkedIn |X/Twitter
Listen to the full episode of this podcast
The Financial Times Guide to Mentoring -
This episode of Connected Leadership Bytes, originally featured as a guest interview on the Kwame Christian podcast "Negotiate Anything," features Andy Lopata, professional relationship strategist, author of "The Financial Times Guide to Mentoring," and host of the Connected Leadership" podcast. Andy shares his insights on the importance of building and leveraging professional relationships, and particularly the role of mentoring.
Andy argues that building a strong network of mentors is essential for career growth, citing research that shows performance accounts for only 10% of promotion decisions, while image and exposure account for 30% and 60% respectively. He defines mentoring as a relationship where someone with experience and expertise in a particular area helps guide another individual towards their goals.
He explores the different types of mentoring relationships, including formal and informal, traditional, reverse, and peer-to-peer. Andy emphasises the importance of both formal and informal mentoring relationships, advocating for creating a diverse "mentoring team" for optimal support.
Andy also discusses the differences between mentoring, coaching, and sponsoring, highlighting the key distinction: mentors know, while coaches explore. He stresses the importance of using coaching techniques to help mentees develop independent solutions, rather than simply offering advice.
The episode concludes with Andy sharing valuable insights on the skills needed for effective mentoring, highlighting the importance of humility, commitment, and independent thought for both mentors and mentees.
Key Takeaways:
Mentoring is essential for career advancement, influencing image and exposure more than performance.
Mentoring can take many forms, including formal, informal, traditional, reverse, and peer-to-peer.
Good mentors use coaching techniques to help mentees develop independent solutions.
Humility and mutual respect are vital for both mentors and mentees.
Vulnerability builds trust and encourages open communication in the mentoring relationship.
Mentees should be prepared to contribute actively, set goals, and make independent decisions.
SELECTED LINKS FROM THE EPISODE
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube
Connect with Kwame Christian: Website |LinkedIn |Instagram | YouTube
Listen to the full episode of this podcast
The Financial Times Guide to Mentoring -
In this episode of the Connected Leadership podcast Andy Lopata features Derrick Noble. Dr. Derrick has spent the past two decades helping business leaders elevate their leadership and communication skills. Overcoming a severe stutter and speech impediment in his youth, Derrick defied the odds to become an award-winning keynote speaker, two-time TEDx speaker, speech coach, and trainer. Known for his humor, he often says, "At first, I couldn’t talk, and now they can’t shut me up!" He works with leaders from various sectors, including business, non-profits, and government agencies, with clients including the U.S.A.F, Navy, Forestry Service, FBI, and the City of Los Angeles.
Derrick shares how his fifth-grade principal, Lionel Ward, helped him conquer his stammering fear by encouraging him to read school announcements over the intercom. This experience instilled in him the belief that "leaders are made, not born." Andy and Derrick discuss his passion for helping individuals who are often overlooked or underestimated.
Derrick recounts a personal experience where he publicly confronted a workplace bully to protect a coworker, demonstrating that sometimes a bold, public stand is necessary to address ingrained toxic behavior. He stresses the importance of creating a culture where individuals feel safe to voice their concerns.
The significant positive impact a single individual can have on an organisation's culture is identified, sharing an anecdote about a quiet receptionist whose kindness significantly boosted team morale. He emphasises the importance of recognising and acknowledging those who quietly contribute to a positive environment.
Andy and Derrick also explore the delicate balance of having management present during team discussions, recognising that their presence can influence open communication. Derrick advises leaders to assess their team's comfort level and decide whether separate meetings without management are necessary to foster open dialogue.
The importance of making team members feel heard by actively listening, understanding concerns, and offering honest responses, even if those responses involve acknowledging limitations or explaining why a requested change isn't feasible is real leadership.
This episode is a goldmine of leadership insights, covering topics like workplace bullying, public and private conversations, the impact of individual personalities, fostering positive team dynamics, and ensuring that people feel heard. It's a powerful testament to the transformative power of leadership and its ability to create positive change within an organisation.
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube
Connect with Derrick Noble: Website |LinkedIn |X/Twitter| YouTube
The Financial Times Guide to Mentoring
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Andy Lopata recalls his conversation with workplace communication expert Antoni Licanai In this episode of the Connected Leadership Bytes. They examine the concept of how internal workplace culture influences external engagement, with Antoni arguing that treating colleagues poorly leads to poorer customer service.
Antoni argues that the responsibility for fostering a positive workplace culture lies with leadership. He shares several examples of how poor leadership created toxic environments that negatively impacted employee engagement and, subsequently, customer service.
Andy and Antoni discuss strategies for addressing toxic workplace cultures, emphasising the importance of leading by example and building trust through predictability and empathy. Antoni further emphasises the importance of fostering a "servant" mindset, where employees are encouraged to help each other, leading to a more positive culture that benefits both internal and external stakeholders. He also challenges the idea of internal competition, suggesting that it can be detrimental to a collaborative workplace culture.
Antoni closes by highlighting the importance of corporate social responsibility (CSR) and aligning company values with a higher cause. He argues that the most successful organisations are those that foster a sense of tribe or community amongst their employees and stakeholders, creating a shared purpose that goes beyond individual goals.
Key Takeaways:
1. Internal culture impacts external engagement: How employees are treated internally directly impacts their engagement with external stakeholders like customers, suppliers, and partners.
2. Leadership sets the tone: Leaders are crucial in shaping a positive and collaborative workplace culture. Toxic cultures often stem from poor leadership practices.
3. Empathy and trust are key: Building trust within a team is essential for addressing any issues and fostering a healthy workplace environment.
4. Encourage a "servant" mindset: Encourage employees to support each other and prioritise collective goals over individual ones.
5. Rethink internal competition: Encourage collaboration over competition to foster a sense of community and shared purpose.
6. Embrace a higher cause: Aligning company values with a broader social or environmental cause can create a stronger sense of purpose and attract employees who share those values.
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube
Connect with Antoni Lacinai: Website |LinkedIn
Listen to the full episode of this podcast
The Financial Times Guide to Mentoring
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In this episode of the Connected Leadership Bytes, Andy Lopata revisits his interviews with Todd Cherches, an academic from New York who specialises in visual leadership. They discuss the concept of visual leadership, exploring how it goes beyond simply incorporating pictures into presentations. Cherches argues that visual leadership is about how we see the world and how that shapes our vision as leaders. He emphasises the importance of diversity and inclusion in shaping our vision, highlighting that different perspectives can lead to more innovative solutions.
Andy and Todd look at the power of metaphors, storytelling, visual imagery and models as tools for effective communication and engagement. Todd provides practical advice on how to incorporate visual elements like drawings and models, even for those who consider themselves artistically challenged.
Humor in leadership can be a powerful tool for engaging and connecting with people. Todd shares insights on how to find humor in everyday life and use it effectively in communication.
Todd also touches upon the three V's - visibility, voice, and value - as key elements for building strong professional relationships. He emphasises the importance of being seen, heard, and recognised for making a contribution, even for introverts. He encourages listeners to take baby steps towards developing their voice and contributing to conversations.
Key Takeaways:
1. Visual leadership is more than just pictures: It involves how we see the world and how that shapes our vision as leaders.
2. Diversity and inclusion are crucial for vision: Different perspectives lead to more innovative solutions.
3. Metaphors, storytelling, visual imagery and models are powerful tools for communication and engagement.
4. Humor can be a powerful tool for connecting with people.
5. Learning from fiction and literature can offer valuable leadership lessons.
6. Being seen, heard, and recognised for making a contribution is essential for building strong relationships.
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube
Connect with Todd Cherches: Website |LinkedIn
Listen to the full episode of this podcast
The Financial Times Guide to Mentoring
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In this episode of the Connected Leadership Bytes, Andy Lopata revisits his interview with Renee Lee Rosenberg, a talent development coach, trainer and international speaker. They discuss the challenges and opportunities of navigating a multi-generational workforce. Andy and Renee explore the characteristics of five distinct generations: the Silent Generation, Baby Boomers, Gen X, Millennials, and Gen Z, highlighting their differences in values, communication styles, and expectations.
Renee shares anecdotes from her own experiences to illustrate the challenges of bridging these generational divides, including a humorous encounter with a multitasking Google employee. She emphasises the importance of understanding and acknowledging these differences, advocating for open communication, and creating a culture that respects and values each generation's unique contributions.
The conversation looks at the benefits of both traditional and reverse mentoring, demonstrating how learning and growth can happen across age groups. Renee's insights emphasise the need to move beyond hierarchies and focus on individual contributions, fostering a sense of shared purpose within organisations.
Key Takeaways:
1. Understanding Generational Differences: Leaders need to research and understand the values, communication styles, and expectations of each generation.
2. Embrace Open Communication: Create an environment where open dialogue, feedback, and honest communication are encouraged.
3. Promote Mentoring & Reverse Mentoring: Foster learning and growth across generations through both traditional and reverse mentoring.
4. Value Individuality: Recognise and appreciate the individual contributions of each employee, regardless of age.
5. Cultivate a Purpose-Driven Culture: Emphasise the company's purpose and values to attract and retain talent from all generations.
6. Move Beyond Hierarchies: Break down traditional hierarchies and foster a collaborative environment where everyone feels respected and valued.
SELECTED LINKS FROM THE EPISODE
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube
Connect with Renee Lee Rosenberg: Website |LinkedIn
Listen to the full episode of this podcast
The Financial Times Guide to Mentoring -
In this episode of the Connected Leadership Bytes, Andy Lopata revisits his conversation with Bruce Y Lee, a writer, journalist, and professor whose ability to communicate complex scientific ideas in an engaging way is truly remarkable. They discuss the art of balancing gravitas and humor in writing, with Bruce sharing his experience of being challenged for writing about topics like vibrating yoga pants. He argues that using humor doesn't diminish the seriousness of an issue, but rather makes it more memorable and accessible.
Andy and Bruce examine Bruce's writing process and he emphasises the importance of finding a "news peg" – a relatable story that hooks the reader's attention. He uses an example to illustrate how a seemingly mundane topic can be turned into an engaging narrative that raises awareness of an issue.
Bruce also points out the importance of considering the reader's perspective and using humor to connect with them. He highlights the power of opening conversations with a disarming approach that makes people more receptive to complex information.
Finally, they discuss how these principles apply to speaking engagements and everyday conversations. Bruce encourages listeners to find their own voice, take risks, and embrace the power of storytelling to make a lasting impact.
Key Takeaways:
Humor can enhance serious communication: Don't be afraid to inject humor to make your message more engaging and memorable.
Find a "news peg": Use a relatable story to hook your audience and make complex ideas accessible.
Think about your reader: Consider their perspective and what they want to hear.
Embrace serendipity: Don't be afraid to take risks and experiment with different approaches.
Question conventional wisdom: Challenge established ideas and don't be afraid to ask "why?"
Make your message sticky and transferable: Create content that people will remember and share.
SELECTED LINKS FROM THE EPISODE
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube
Connect with Bruce Y Lee: Website |LinkedIn
Listen to the full episode here
The Financial Times Guide to Mentoring -
This episode of the Connected Leadership podcast investigates the world of catalysts, those individuals who possess an unstoppable drive to create change. Tracey Lovejoy and Shannon Lucas, co-founders and co-CEOs of Catalyst Constellations, share their insights on identifying, nurturing, and harnessing the power of these change-makers within organisations.
The conversation begins by defining what it means to be a catalyst, going beyond the chemical definition to highlight the key attributes of these individuals: their rapid information processing, ability to synthesise ideas, visionary thinking, inherent drive towards action, experimentation mindset, and the perception they give others as risk-takers and perceptive individuals.
Andy, Tracey, and Shannon then explore the challenges catalysts face in navigating relationships, particularly in conservative environments where their drive for change might be perceived as disruptive or even toxic. Tracey and Shannon emphasise the importance of cultivating self-awareness and interpersonal skills among catalysts, particularly at the executive level, where their impact can be significant. They acknowledge that while some catalysts naturally excel at building relationships, others need to develop these skills to effectively drive change.
Shannon recounts her own journey as a catalyst within Vodafone, highlighting the importance of networks and communities for support, especially when facing burnout. She explains how her personal burnout experience led to the creation of Catalyst Constellations and the retreat format they utilise to provide catalysts with a safe space to connect, reflect, and recharge.
Andy and his guests explore the importance of self-awareness and self-compassion for catalysts. Tracey and Shannon also highlight the importance of building relationships with other catalysts and creating a network of support and understanding.
The discussion touches on the importance of cognitive diversity within teams and how catalysts can contribute to a more inclusive and innovative work environment. Shannon shares examples of how diverse cohorts of catalysts, across industries, roles, and backgrounds, can drive significant organisational impact.
The conversation then addresses the challenge of identifying catalysts within organisations, recognising that traditional personality profiling tools may not be sufficient. Tracey and Shannon emphasise the importance of listening to the observations of colleagues and bosses, as they often provide valuable insights into an individual's catalytic potential. They also highlight the importance of understanding an individual's relationship with risk, recognising that catalysts often view inaction as a greater risk than taking action to drive change.
The episode leaves listeners with a renewed understanding of the vital role that catalysts play in today's fast-paced world. It provides valuable insights into identifying, supporting, and harnessing the power of these change-makers to drive positive change within organisations and beyond.
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube
Connect with Tracey Lovejoy: Website |LinkedIn
Connect with Shannon Lucas: Website |LinkedIn
The Financial Times Guide to Mentoring
Move Fast, Break Ship,
Burnout" book by Tracy Lovejoy and Shannon Lucas
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Get ready to level up your communication skills and master the art of negotiation with Kwame Christian, a leading negotiation expert, two-time best-selling author, keynote speaker, business lawyer and CEO of The American Negotiation Institute and host of the top-rated "Negotiate Anything" podcast.
In this episode of the Connected Leadership podcast, Andy Lopata has a captivating conversation with Kwame, exploring how negotiation isn't just a transactional process, but a fundamental skill for everyday conversations, particularly in building strong professional relationships. Kwame urges us to reframe our understanding of negotiation, moving away from the "win or lose" mindset and embracing a more strategic approach that focuses on advancing our position. He outlines a powerful three-pronged approach to negotiation, encompassing offensive, defensive, and relational strategies.
One key takeaway from the conversation is the importance of strategic vulnerability. Kwame emphasises that sharing information thoughtfully, without compromising your position, is essential for building trust and facilitating productive conversations. He offers practical advice on what to disclose and what to hold back, using a salary negotiation as an illustrative example.
Another powerful concept highlighted is compassionate curiosity, a three-step framework for navigating difficult conversations. This framework begins with acknowledging and validating emotions, followed by getting curious with compassion through open-ended questions, and culminating in a collaborative problem-solving approach. This shift from "you versus me" to "you and me versus the problem" fosters a spirit of collaboration and trust.
Kwame also tackles the common fear of offending the other party in a negotiation. He emphasises that you are only responsible for your own actions and emotions, not those of the other person. By approaching conversations with the right attitude and skills, you can protect your relationships while advocating for your needs.
The episode also underscores the importance of setting a walk-away price. Knowing your worth and being willing to leave a negotiation if your needs aren't met, while challenging, ultimately safeguards your value and leads to long-term success.
The power of asking questions and listening more than you speak is emphasised throughout the episode. By turning on the lights in the negotiation room through thoughtful questions, you can gain invaluable information and foster a more collaborative dynamic.
This insightful episode of the Connected Leadership podcast provides practical tips and a thought-provoking perspective on negotiation, equipping you with the tools to navigate conversations with confidence and achieve positive outcomes.
Connectwith Andy Lopata: Website | Instagram | LinkedIn | X/Twitter| YouTube
Connect with Kwame Christian: Website |LinkedIn |Instagram |YouTube
The Financial Times Guideto Mentoring
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In this episode of the Connected Leadership podcast, Andy Lopata reconnects with Apurva Purohit, an author and advocate for gender diversity. Apurva Purohit is a prominent Indian businesswoman with over three decades of experience in the corporate world, where she has successfully built and transformed diverse businesses. She recently launched Aazol Ventures Pvt. Ltd., connecting women self-help groups and micro-entrepreneurs producing traditional, local food products with health-conscious consumers. Apurva also serves as an independent director at Marico Ltd., LTI Mindtree Ltd., L&T Technology Services Ltd. and Navin Fluorine International Ltd. She is the author of two national bestselling books and has been recognised as one of the most powerful women in business by India Today Group and Fortune India. Apurva is a Distinguished Alumni Awardee from IIM Bangalore and was also a state-level hockey player for Tamil Nadu.Andy looks into Apurva's impressive career journey, exploring her insights on risk-taking, relationship building and navigating the challenges women face in the business world. Apurva emphasises the importance of taking risks and stepping outside one's comfort zone for career growth. She highlights the value of agility and adaptability, encouraging listeners to view failures as learning experiences. Apurva also stresses the importance of building a strong support network while acknowledging that internal confidence and self-reflection are crucial for navigating risks, particularly when external support isn't readily available.Andy and Apurva talk about her experience with high-profile business turnarounds, where she underscores the necessity of clear, consistent, and simple communication to gain stakeholder buy-in. They also consider the challenges of navigating social media, the importance of brand guidelines and the need for in-person interactions to build trust and mitigate miscommunication.A key focus of the episode is Apurva's advocacy for women in business. She shares her top three tips for women to maximize their impact in the workplace: prioritise ruthlessly; combat under confidence by owning accomplishments and advocating for oneself; persevere through challenges, becoming role models for future generations.Apurva candidly discusses the pressure women face to be perceived as tough and direct in male-dominated environments, often requiring them to adopt behaviors that may not feel entirely authentic. She shares her own journey of finding her voice and asserting herself in meetings, demonstrating that respectful pushback ultimately earns respect and fosters more equitable dynamics.The episode concludes with a thoughtful discussion on cultural differences in business, contrasting Indian and Western approaches to relationships and communication.Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YoutubeConnect with Lisa Apurva Purohit: Website | Youtube | LinkedIn | Instagram
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In this episode of the Connected Leadership podcast Olympic mini-series, Andy Lopata welcomes Aaron Phipps, MBE. Aaron is a Great Britain wheelchair rugby athlete and Paralympic gold medalist. After losing his legs and most of his fingers to meningitis at age 15, Aaron began his athletic journey with a 10-kilometre fundraising wheelchair race. He competed in two London Marathons, finishing fourth in 2009. Joining the GB Wheelchair Rugby squad, he scored over half of his team's points at the 2012 London Paralympics. In 2016, Aaron climbed Mount Kilimanjaro using a specially adapted off-road wheelchair to raise funds for the Meningitis Research Foundation and the Shaw Trust.
Aaron shares his experiences with the Paralympic Games, describing the intense anticipation leading up to the event and the feeling of reality setting in as the games begin. He compares the build-up to a giant island looming on the horizon, with athletes approaching it in their "little boats." Aaron explains how athletes reach peak fitness and then focus on rest and recovery in the weeks leading up to the games. He highlights the importance of managing energy levels and avoiding injuries during this crucial time.
Aaron recounts his life-changing experience with meningococcal septicaemia at the age of 15, detailing the rapid progression of the illness and the resulting amputations. He emphasises the importance of resilience and the critical role played by medical professionals in his recovery.
Recovering from the amputations and a year in hospital, Aaron acknowledges the challenges of feeling self-conscious and navigating social interactions. But he emphasises the support of his parents and friends in helping him adapt and live a normal life.
His illness had a great impact on his outlook on life. He acknowledges that nearly dying gave him a profound perspective on mortality and made him more appreciative of the simple things in life. He highlights the importance of gratitude and positivity in overcoming challenges.
Andy and Aaron discuss his journey into wheelchair rugby, which he describes as a "real leveller" and a transformative experience. He recounts how seeing other athletes with even more severe disabilities inspired him to push his own limits and embrace his potential.
Aaron emphasises the importance of giving back to others and using his platform to inspire those facing similar challenges. He shares stories about mentoring young athletes and connecting with people who have been impacted by life-changing illnesses.
Aaron credits the London 2012 Paralympics with shifting public perceptions of disability. He highlights the impact of Channel 4's "Superhumans" campaign and the satirical comedy show "The Last Leg" on normalising disability and promoting inclusivity.
Aaron concludes by encouraging listeners to step outside their comfort zones and embrace new challenges. He emphasises the importance of living life to the fullest and creating lasting memories. Listeners are encouraged to check out videos of Aaron Kilimanjaro's climb and his appearance in the latest Channel 4 "Superhumans" ad on Aaron's LinkedIn profile.
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | YouTube The Financial Times Guide to Mentoring
Connect with Aaron Phipps: LinkedIn | X/Twitter | Facebook
New Paralympics advert on Channel 4
Superhumans advert
Aaron journey to Mount Kilimanjoro
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In this episode of the Connected Leadership podcast, Andy Lopata welcomes Maritza McClendon, a 2004 Olympic silver medalist and the first African American woman to make the US Olympic swim team as a college swimmer. She had an impressive college career, a 27-time All-American with 11 NCAA titles, the first African American to break an individual American record (2002) and a world record (2000) in swimming.
Did you know? Maritza is the only swimmer, male or female, to ever win conference championships in all freestyle events, from the 50-yard free to the 1,650-yard free. By the time Maritza’s competitive swimming career ended, she had earned 12 international medals. She has also broken down barriers and paved the way for so many. Maritza is on a mission to make swimming a part of the conversation for all those who don't know how to swim and to inspire all generations to rise above challenges and conquer their fears.
Maritza discusses her remarkable journey from a medical diagnosis for scoliosis to becoming a record-breaking Olympian swimmer. She emphasises her dedication and drive, highlighting how she overcame the challenges of being a minority in a predominantly white sport.
Maritza shares a poignant anecdote about being questioned and dismissed by a parent at a swim meet at age nine. That experience, along with many others, solidified her determination to succeed despite facing prejudice and a lack of representation. She acknowledges the importance of having a supportive network of coaches, family, and sponsors like Nike, who recognised her potential and helped her navigate the challenges of being a minority athlete.
Andy and Maritza discuss the balance between individual drive and team dynamics in swimming, a sport that often feels individualistic but relies on teamwork for relays and national representation. Maritza reflects on her experiences expressing her appreciation for the camaraderie and support she found within her teams.
She also shares her perspective on the Olympic experience, highlighting the exhilaration of walking into the Olympic village and the incredible atmosphere of the competitions. She emphasises the significance of the medal as a tangible representation of her accomplishments and using it to inspire future generations.
Andy and Maritza conclude by discussing her career transition from athlete to corporate leader at Carter's. She shares how her athletic experience has equipped her with the leadership qualities needed to succeed in the corporate world. She highlights the importance of resilience, drive, and a focus on personal growth, all qualities honed through her years as an athlete.
This episode offers valuable insights into the importance of embracing challenges, fostering supportive relationships, and harnessing the power of personal drive. Maritza's journey is an inspirational testament to the transformative power of sport and the importance of representing, supporting, and empowering future generations.
Connect with Andy Lopata: Website | Instagram | LinkedIn | X/Twitter | Youtube
Connect with Maritza McClendon: Website | LinkedIn | X/Twitter | Facebook
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