Afleveringen
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Are you turning patients off by telling them what you DON'T do instead of what you CAN do? On this episode of The Dental Practice Fixers podcast, Dr. Richard Madow shares a story that shows what NOT to do at your practice!
And then we do some mystery shopper calls about clear aligners. Don't make this mistake!!!
Key Takeaways:
Too many dental practices reflexively say “we don’t…” when patients request something. Instead of rejecting requests, practices should reframe the conversation positively and offer options that meet patient needs.
“We Don’t Serve Coffee Here” Moment:Dr. Madow shares a story from a local restaurant that refused to serve coffee, despite many customers asking for it. This sparked the core message:➤ If people keep asking for something, why aren’t you offering it?
Give People What They Want:
In dental practices, saying "we don't do cleanings on the first visit" or "we don't accept that insurance" may be clinically valid or policy-driven—but it turns potential patients away.
Instead of hard “no’s,” offer honest alternatives or better framing.
Reevaluate Office Policies:
Dr. Maddow changed his own policy of "no cleanings on first visits" after realizing it cost him many new patients.
Compromise where you can to balance clinical integrity and patient experience.
Avoid Default Negative Language:Reframe:
“We don’t have Saturday hours” → “Would weekday evenings work for you?”
“We don’t take your insurance” → “We’re an unrestricted provider and happy to explain how that works.”
Mystery Shopper Calls = Missed Opportunities:
Many practices failed to invite the caller in—even when the caller clearly expressed interest in orthodontics.
Office staff didn’t know what the practice offered or didn’t offer it confidently.
Some gave vague or incorrect explanations, or simply didn’t attempt to convert the call into an appointment.
Website and Phone Staff Alignment:
If your website says you offer Invisalign, but your team says you don’t—or doesn’t know—you have a big credibility problem.
Train your team and audit your website regularly.
Always Offer Options:
Even when treatment is needed, patients deserve choices—doing nothing is still technically an option.
Present all choices honestly but help them see why one option is best.
Energy and Enthusiasm Matter:
Enthusiastic team members who confidently explain treatment options and invite patients to come in can dramatically increase conversions.
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho -
On today's episode of The Dental Practice Fixers, Dr. Rich shares three quick dental practice lessons learned from everyday life, and shows how you can generate even more of these lessons in your practice and life.
Then - three of our famous mystery shopper calls, and we end the whole deal with a tribute to an old friend. Great episode!!
KeyTakeaways
Three Dental Practice Lessons from a Simple Errand
Clarity Beats Cleverness
Avoid confusion in branding, communication, and patient interactions.
Use straightforward, descriptive names for services (e.g., "Discount Smile Club" instead of vague names).
Patients should immediately understand what your practice offers.
Don't Overwhelm Patients with Information
Dentists and teams often talk too much when explaining treatment, insurance, or finances.
Engage patients in conversations with open-ended questions.
Keep explanations simple, clear, and to the point.
Avoid Disappointing Patients
Always keep your word, run on time, and ensure a smooth experience.
Disappointment, even in small things, erodes trust (just like an empty shelf when a sale was advertised).
Make patients feel heard and valued.
Mystery Shopper Calls – Common Mistakes in Phone Handling
Answering Services Must Act as an Extension of the Practice
Patients shouldn’t be able to tell if they’re speaking to an answering service.
Train them to provide information and book appointments, not just take messages.
Missed Opportunities to Book Appointments
Two different staff members acknowledged that a caller might need a deep cleaning but failed to schedule an exam.
They over-explained treatment details instead of guiding the caller to an appointment.
A simple, confident approach like: "We treat that all the time! Let’s schedule you for an exam so the doctor can take a look." is far more effective.
Lack of Engagement and Initiative
Call handlers gave vague or incorrect information instead of actively leading the conversation.
Instead of waiting for the caller to ask, staff should directly offer appointment times.
Tribute to Dr. Bob Pick & A Life Lesson
Dr. Bob Pick, a respected dental educator, recently passed away.
Life lesson: Use your "guitar"—take risks, make memories, and don’t be afraid to get a little "scratched up" along the way.
Just as a well-used guitar gets worn but makes beautiful music, life should be lived fully rather than cautiously.
Final Thoughts
Always look for lessons in everyday interactions and bring them back to your dental practice.
Train staff to confidently and efficiently schedule patients.
Keep communication clear, engaging, and patient-focused.
Take some risks in life and dentistry—don’t keep your best "guitar" locked in a case.
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 –Boost your practice with SimplyClear aligners fro... -
Zijn er afleveringen die ontbreken?
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Yes - by using these two things you already have you can boost your production, new patient numbers, and more! That's what Dr. Richard Madow talks about on this episode of The Dental Practice Fixers podcast.
And then, on our mystery shopper calls, one of the worst things we've ever heard happens!! Don't miss it!!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho
7 – Attract the perfect new patients with Simple Impact Media's expert SEO, tailored just for your dental practice. Skip the generic and get a free consultation and audit with founder Evan Lazarus. Elevate your online presence and watch your ideal patients come in! madow.com/simpleimpactmedia
8 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
A great dental practice lesson, learned at (of all places) the optometrist's office, is highlighted in this episode of The Dental Practice Fixers podcast for dentists and team members.
It's a great lesson, and of course it's followed by our mystery shopper calls!!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho
7 – Attract the perfect new patients with Simple Impact Media's expert SEO, tailored just for your dental practice. Skip the generic and get a free consultation and audit with founder Evan Lazarus. Elevate your online presence and watch your ideal patients come in! madow.com/simpleimpactmedia
8 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
In this episode of The Dental Practice Fixers podcast for dentists and team members, Dr. Richard Madow reveals a huge mistake he made early on in his practice, and what we can all learn from it.
Then of course, we do some mystery shopper calls. Will there be a winner? Listen to find out!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho
7 – Attract the perfect new patients with Simple Impact Media's expert SEO, tailored just for your dental practice. Skip the generic and get a free consultation and audit with founder Evan Lazarus. Elevate your online presence and watch your ideal patients come in! madow.com/simpleimpactmedia
8 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
In this special year-end episode of The Dental Practice Fixers Podcast featuring mystery shopper calls, Dr. Rich shares ten things he does every morning - and if you do them too your day will be off to a great start!
And of course we end with some mystery shopper calls, including one of the strangest ones ever!
On this episode of The Dental Practice Fixers podcast for dentists and dental teams, featuring secret shopper calls, you learn what to say, how to say it, and what NOT to say!!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho
7 – Attract the perfect new patients with Simple Impact Media's expert SEO, tailored just for your dental practice. Skip the generic and get a free consultation and audit with founder Evan Lazarus. Elevate your online presence and watch your ideal patients come in! madow.com/simpleimpactmedia
8 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
Sometimes in the dental office we say things that could have been said so much better!! So why turn off patients by saying the wrong thing?
On this episode of The Dental Practice Fixers podcast for dentists and dental teams, featuring secret shopper calls, you learn what to say, how to say it, and what NOT to say!!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho
7 – Attract the perfect new patients with Simple Impact Media's expert SEO, tailored just for your dental practice. Skip the generic and get a free consultation and audit with founder Evan Lazarus. Elevate your online presence and watch your ideal patients come in! madow.com/simpleimpactmedia
8 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
Are you ready to make 2025 your best year ever? In the very special episode of The Dental Practice Fixers podcast for dentists and team members, Dr. Richard Madow shares ten things you can do right now to make your 2025 totally amazing!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho
7 – Attract the perfect new patients with Simple Impact Media's expert SEO, tailored just for your dental practice. Skip the generic and get a free consultation and audit with founder Evan Lazarus. Elevate your online presence and watch your ideal patients come in! madow.com/simpleimpactmedia
8 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
We cover two topics plus more on this episode of The Dental Practice Fixers! First - is your practice "Sideways?" What does that even mean? And is SEO worth it for your dental practice? Listen to find out.
Then, during our famous mystery shopper calls, we put a new twist on the value of SEO. Dentists and dental team members, listen to find out the answers!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho
7 – Attract the perfect new patients with Simple Impact Media's expert SEO, tailored just for your dental practice. Skip the generic and get a free consultation and audit with founder Evan Lazarus. Elevate your online presence and watch your ideal patients come in! madow.com/simpleimpactmedia
8 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
There's a way to get your patients excited about the dental treatment they need, and it doesn't involve selling. Find out just what it is on this episode of The Dental Practice Fixers podcast for dentists and team members.
Then, on our mystery shopper calls, something happened that hasn't happened in months! You gotta hear it!!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho
7 – Attract the perfect new patients with Simple Impact Media's expert SEO, tailored just for your dental practice. Skip the generic and get a free consultation and audit with founder Evan Lazarus. Elevate your online presence and watch your ideal patients come in! madow.com/simpleimpactmedia
8 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
Are you a people-pleaser? Someone who dreads conflict? A perfectionist? You can find out on this episode of The Dental Practice Fixers podcast.
Plus, we'll tell you a simple, no-cost thing to add to every exam that will WOW your patients.
And of course, there's our famous mystery shopper calls - all on the episode of the best podcast for dentists and the best dental team members in dentistry!!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho
7 – Attract the perfect new patients with Simple Impact Media's expert SEO, tailored just for your dental practice. Skip the generic and get a free consultation and audit with founder Evan Lazarus. Elevate your online presence and watch your ideal patients come in! madow.com/simpleimpactmedia
8 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
Can you beat the DSOs when it comes to service and quality without sacrificing your fees? How about when it comes to great pricing on dental supplies and more? The answers are yes and yes - and in this episode of The Dental Practice Fixers you'll see how.
Plus - mystery shopper calls!!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho
7 – Attract the perfect new patients with Simple Impact Media's expert SEO, tailored just for your dental practice. Skip the generic and get a free consultation and audit with founder Evan Lazarus. Elevate your online presence and watch your ideal patients come in! madow.com/simpleimpactmedia
8 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
Are you a legendary dentist, team member, and practice? Are you the type that people talk about (in a good way!) and refer others to? It's not that tough, and you'll learn how in this episode of The Dental Practice Fixers podcast.
Plus - we do mystery shopper calls to real dental practices - and you gotta hear them!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho
7 – Attract the perfect new patients with Simple Impact Media's expert SEO, tailored just for your dental practice. Skip the generic and get a free consultation and audit with founder Evan Lazarus. Elevate your online presence and watch your ideal patients come in! madow.com/simpleimpactmedia
8 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
Better team meetings, enhanced patient communication, reversing insurance denials, article summaries, and more - these are just some of the things you can do with artificial intelligence in your dental practice!
In this episode of The Dental Practice Fixers podcast featuring mystery shopper calls, we'll show you how. And speaking of mystery shopper calls, in this episode, "Chatty" even helps with those!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 –Boost your practice with SimplyClear aligners from OrthoBrain. Skip the middlemen and work directly with US-based orthodontists for top-notch care. Make your patients smile and watch your practice thrive! madow.com/ortho
7 – Attract the perfect new patients with Simple Impact Media's expert SEO, tailored just for your dental practice. Skip the generic and get a free consultation and audit with founder Evan Lazarus. Elevate your online presence and watch your ideal patients come in! madow.com/simpleimpactmedia
8 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
There are five dental phrases that I'm not only tired of hearing, but they can be detrimental for you and your practice. Hear what they are on this episode of The Dental Practice Fixers podcast for dentists and dental team members.
And of course we do our famous dental mystery shopper calls. You won't believe the missed opportunities on today's calls. Wow!!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 – Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner
7 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
What is your practice's biggest competition? DSOs? PPOs? A Disney World vacation? In today's episode of The Dental Practice Fixers dental podcast, we find out that the answer is "Negative Patient Inertia" - a term just created by Dr. Richard Madow!
Then of course we have our famous mystery shopper calls, which keep getting better and better!!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 – Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner
7 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
On this episode of The Dental Practice Fixers podcast for dentists and team members, we discuss an issue many practices have with their teams and offer up a sensible solution. We also cover multitasking (is it good or bad?) and of course, end things with our famous mystery shopper calls! Listen now!!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 – Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner
7 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
What's the best thing that you can provide to your dental patients that they actually need AND want? What will make your patients healthier and your dental practice more profitable? Is it implants? Molar endo? Treating sleep apnea? Aligner therapy? Find out on this episode of The Dental Practice Fixers podcast for dentists.
Plus....more amazing mystery shopper calls. Don't miss it!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 – Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner
7 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 -
When a patient asks if you take their dental insurance and you're not in network, how do you answer? On today's episode of The Dental Practice Fixers Podcast featuring mystery shopper calls, we give a great answer to that question. It will actually get those PPO patients to come to your office whether you take their insurance or not!!
Here are some very important and easy ways to help enhance your practice and your life!
1 – Sign up for our e-newsletter. It’s filled with up-to-date practice building tips, event announcements, and more! madow.com/newsletter
When you sign up for the newsletter, you are automatically enrolled in our drawings for your own personal Dental Practice Fixers coffee mug!!
2 - Download our special free report, "The Dirty Dozen: HOW TO ANSWER THE MOST DIFFICULT QUESTIONS THAT PATIENTS ASK!" madow.com/ask
3 – Schedule time on Dr. Rich’s personal calendar to discuss any practice issues or ways to improve! (This is for practice-owning dentists only!) madow.com/calendar
4 – Save money every single month on autopilot by paying a low, flat, monthly fee for credit card processing! Stop wasting money, and lower your overhead with one call! madow.com/save
5 – Get the absolute most for your dental scrap with Southern Dental Refining. Deal directly with the owner, cut out middlemen and salespeople, and get some real mailbox money! madow.com/gold
6 – Read our blogs to learn something new, to be entertained, and to discover practice mangement tips to improve your practice and your life. madow.com/coaches-corner
7 – Meet up with us in our private FACEBOOK group to continue the discussion: https://www.facebook.com/groups/dentalplace123 - Laat meer zien
