Afleveringen
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In this episode, recorded on-site at Insurance Innovators Fraud & Claims, we’ll be hearing from three claims leaders on how insurers can brace for claims inflation in 2023 and beyond. Listen to our podcast below to hear insights from Ian Thompson (Group Chief Claims Officer, Zurich), Robin Challand (Business Development Advisor, Ageas) and James Russell (Head of Claims Transformation, esure) on:Where claims inflation is hitting the hardest, and whyStrategies to put the brakes on claims inflation in the motor spaceHow insurers can transform their claims processes to counteract the problem of rising prices
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In this episode of the Insurance Innovators Podcast, we’ll be hearing from James Edmonds (Director, Investor in Customers) on how insurers should respond to the FCA’s new Consumer Duty framework. Listen below to hear insights on:
The four Consumer Duty outcomes that insurers must now comply withWhether insurers are paying enough attention to the new frameworkHow insurers can prepare for upcoming Consumer Duty checkpointsWhether the FCA’s framework goes far enough in protecting insurance customersTo hear more insights on the FCA’s new Consumer Duty framework, come along to Insurance Innovators Summit, taking place in London from 15-16th November, where we’ll have a session focused on Championing the customer.
Hosted on Acast. See acast.com/privacy for more information.
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Zijn er afleveringen die ontbreken?
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Listen to this week’s episode, recorded on-site at Insurance Innovators: USA, to hear insights from Andreas and Sudheendra on:
How insurers can continue to innovate as financial pressures increaseThe priorities that must be kept in mind when defining a digital strategyHow leaders can promote a strong culture that navigates disruption and facilitates growthHosted on Acast. See acast.com/privacy for more information.
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In this episode, recorded on-site at Insurance Innovators Nordics we’ll be hearing from two insurance professionals on how insurers are responding to the green transition. Listen to our podcast below to hear insights from Mats Dahlquist (CEO, Trygg-Hansa) and Bente Sverdrup (SVP Sustainability, Gjensidige) on:
The opportunities that the green transition presents to insurers, and the keys to seizing these opportunitiesHow policymakers should act to further support a sustainable changeThe prerequisites to success in winning market share among green energy businessesWhether parametric insurance is the key to overcoming a lack of historic risk data concerning green energy risksHow differential pricing can be used for insurers to play a role in encouraging more sustainable behaviours among commercial customers and consumers?Hosted on Acast. See acast.com/privacy for more information.
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From the rise of straight-through processing to the rise of ChatGPT, it is clear that AI has the potential to revolutionise the insurance value chain, from underwriting to claims. That being said, some are concerned that the increased of AI will damage insurance by stripping away the essential qualities that make us human, such as empathy and emotional intelligence.
At our Insurance Innovators: Fraud & Claims event, I sat down with Niamh McConville (Head of Claims Operations, Generali) to unpack the role that AI and automation will play in claims and fraud departments as we move into the future. Listen to our podcast below to hear Niamh’s insights on:
The potential of generative AI to transform claims and fraud departments. Whether empathetic AI will become a reality in claims. How the role of a claims handler is expected to change with further development of AI and automationHosted on Acast. See acast.com/privacy for more information.
