Afleveringen
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Paul Rantilla is a senior executive with over 30 years of experience in the hospitality industry. He currently serves as the Senior Vice President and Chief Revenue Officer for Hospitality Ancillaries at Plusgrade. Throughout his career, he has demonstrated expertise in hospitality management, market expansion, sales strategies, and marketing leadership.
Prior to joining Plusgrade, Rantilla held key positions at prominent companies in the hospitality technology space. He was the Chief Commercial Officer at Birchstreet Systems, where he oversaw sales, marketing, and global brand relationships. Additionally, he served as the Executive Vice President of Global Sales at Amadeus Hospitality. With his extensive background and strategic vision, Rantilla plays a crucial role in shaping the future of ancillary revenue solutions in the global hospitality sector at Plusgrade.
In this episode, Steve and David sit down with Paul Rantilla, and they dive deep into the transformative power of Plusgrade, a comprehensive data-driven upselling platform designed to enhance guest experiences and drive revenue growth. From innovative bidding strategies for room upgrades to leveraging AI for pricing and data analysis, Plusgrade is reshaping how hotels engage with their guests.
Listen in as we explore how Plusgrade is working with top brands like Amtrak, Royal Caribbean, and Emirates, and discover the significant shift towards combining marketing and revenue management to engage guests in a more personalized way.
In this episode, you'll learn:
PlusGrade's approach to securing upgrades for accommodations and transportationThe importance of engaging guests at the right time and through the right channels to offer upgrades and ancillary servicesBest practices for hotels to leverage revenue management tools and marketing strategies to drive ancillary revenueThe role of AI in pricing, data analysis, and enhancing guest experiences in the hospitality industryPersonal anecdotes and insights from Paul's experiences in the hospitality industryDon't miss this episode packed with insights, humor, and valuable tips for modern hoteliers looking to boost their revenue and enhance guest satisfaction!
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaSponsor spot
Plusgrade: https://www.plusgrade.com/
Links:
LinkedIn: https://www.linkedin.com/in/paul-rantilla-033219/Plusgrade: https://www.plusgrade.com/
For full show notes head to: https://themodernhotelier.com/episode/73
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
The remarkable journey of Sonesta, including its entrepreneurial spirit, growth strategies, and invaluable insights for aspiring hoteliers.
In today’s episode, we dive into the world of hospitality with our special guest, Elizabeth Harlow, the Chief Brand Officer at Sonesta. Join hosts Steve Carran, and David Millili as they uncover Elizabeth’s fascinating journey—from skiing in the Swiss Alps to shaping luxury hospitality brands with her wealth of experience from Leading Hotels of the World and Starwood. We explore the entrepreneurial spirit at Sonesta, their exponential growth, and the success of their partnership with Grubhub. Elizabeth also shares invaluable advice for young professionals in the industry, discusses the pivotal role of sustainability, and highlights how independent hotels can set themselves apart through intentional design and unique guest experiences. Whether you’re an industry veteran or a budding hotelier, this episode is packed with insights, stories, and strategies you won’t want to miss. So, let’s get started!
In this episode, you'll learn (key points/topics covered):
How Elizabeth approaches brand strategy, marketing, and shaping the guest experience, drawing from her decades of experience working with iconic luxury hotel brands.The importance of truly understanding one's core customer, brand positioning, and differentiation in order to drive successful marketing campaigns.Finding the right balance between the "art and science" of marketing through creative concepts backed by data-driven strategies.Elizabeth advice for younger professionals looking to get into hospitality marketing, emphasizing networking, strategic career moves, and marrying their passions.The sustainability trends and low-hanging opportunities for hotels to reduce waste and environmental impact.Tips for independent hotels to effectively market their brands and craft a differentiated guest experience.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
LinkedIn: https://www.linkedin.com/in/elizabeth-harlow-1345997/Sonesta Hotels: https://www.sonesta.com/
For full show notes head to: https://themodernhotelier.com/episode/72
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Zijn er afleveringen die ontbreken?
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Providing next-level experiences is more important than ever in the Hospitality Industry.
In this episode, we focus on experiential hospitality and unique stays with Ben Wolff. Ben is co-founder and developer of Onera, a luxury treehouse resort in Texas Hill Country. His experiential hospitality firm Oasi develops and manages a portfolio of landscape resorts, boutique hotels, and luxury retreats.
Onera’s first location sold to Summit Hotel REIT in 2022, representing the first public REIT exit of a glamping resort. Ben is leading Onera’s $35M expansion across 50 keys and two locations in the Texas Hill Country to be completed by Q2 2025. Prior to Onera, Ben grew Blink Hospitality a short-term rental management company from 8 to 200 units under management in less than two years.
The journey of building and developing an experiential hospitality firmThe vision behind creating unique luxury retreats and stays.What the modern traveler wantsThe value of a collaborative customer experience vs. the traditional transactional experience. What it means to focus on the experienceHow to market alternative and unique staysWhy you need to make your property shareableWhy Instagram will be the biggest booking platform by 2030
In this episode, you'll learn (key points/topics covered):
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
LinkedIn: https://www.linkedin.com/in/ben-wolff/Onera: https://www.stayonera.com/
Oasi: https://stayoasi.com/
Instagram: https://www.instagram.com/stayonera/
For full show notes head to: https://themodernhotelier.com/episode/71
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Hospitality Hot Topics - May 2024
Join hosts Steve Carran and David Millili as they discuss the latest hospitality industry news and trends from May 2024.
The top U.S. markets for new hotel construction pipelines, including surprising leaders Dallas and the Inland Empire region of CaliforniaRising prices for luxury travel and higher guest expectations in the post-COVID eraThe resurgence of business travel in 2024, with over 80% of business travelers planning the same or more tripsA look at Hotel Magazine's Top 25 Hotels in the World for 2024, spanning classic luxury to modern boutique propertiesRitz-Carlton's ambitious plans to launch a 790-foot superyacht with 224 suites, ushering in a new era of luxury cruise experiences
This month's hot topics include:Steve and David provide insights analyzing these stories through their industry expertise. Get the inside scoop on where hotels are being built, what's driving travel demand, and how hospitality brands are innovating to meet shifting consumer desires.
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Q1 Construction PipelineLuxury Travel Prices
Business Travel Demand
Top 25 Hotels in The World
Ritz-Carlton Super Yacht
For full show notes head to: https://themodernhotelier.com/episode/70
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Ever walked into a Starbucks and immediately thought “this looks like every other Starbucks?” Probably not. But, the painstaking effort organizations go to to maintain brand standards is manual and phenomenal.
Huibin Yu is the founder of Fohlio. Fohlio is building a better path to digitize the process of product data management, specification, procurement, brand standards, and inventory. Creating tech in an industry that is the last frontier for technology and defining the industry standard.
In this episode, we talk about about some of the challenges that hotels face in product data management, specification, procurement, brand standards, and inventory.
The challenges hotels and design firms face in managing specifications, procurement, and project timelines across multiple brands and locations.How Fohlio's platform helps organizations streamline their specification and procurement workflows while enabling collaboration between teams.The importance of data visibility, cost control, and value engineering in hospitality design and construction projects.The role of an international, diverse team in providing multilingual support to global clients.
In this episode, you'll learn about:Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaSponsor spot
Fohlio: https://www.fohlio.com/
Fohlio is building a better path to digitize the process of product data management, specification, procurement, brand standards, and inventory. Creating tech in an industry that is the last frontier for technology and defining the industry standard.
Links:
Huibin Yu on LinkedIn: https://www.linkedin.com/in/huibinyu/Fohlio: https://www.fohlio.com/
For full show notes head to: https://themodernhotelier.com/episode/69
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Amaury Piedra assumed the role of managing director in August 2020, where he leads Central Florida’s largest all-suite convention hotel located in the heart of the nation’s number one convention and tourist destination. Piedra is a bilingual veteran of the hospitality industry with 25 years of sales and operations experience leading Four Diamond lifestyle hotels, convention hotels, and multi-unit complexes in the U.S. and Caribbean, including properties for Wyndham Hotels and Resorts and Starwood Hotels and Resorts. During his career, he has actively participated in major renovations and worked in conjunction with ownership groups and management companies to reposition properties, grow revenues and profitability, while assisting in maximizing the value of the assets.
In today's episode, David Millili and Steve Carran sit down with Amaury Piedra, the managing director of Caribe Royale in Orlando. Amaury shares his fascinating career journey, from starting as a valet to leading the $140 million transformation of Caribe Royale into a 4-diamond property. He provides insights into culture-building, instilling a hospitality mindset in staff, adapting to changing guest needs through technology and experiences, and the bold vision that drove Caribe Royale's remarkable reinvention. With over 25 years of experience at hotels like Wyndham and Starwood, Amaury offers a wealth of wisdom for hoteliers looking to elevate their properties and lean into the future of hospitality.
In this episode, you'll learn about:
The Transformative Initiatives at Caribe Royale.What is the importance and impact of the property app in improving guest experiences?What are the strategic leadership and operational approaches?Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Amaury on LinkedIn: https://www.linkedin.com/in/amaury-piedra-68547678/
Caribe Royale Orlando: https://www.cariberoyale.com/For full show notes head to: https://themodernhotelier.com/episode/68
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Diana Geseking is the General Counsel for Restaurant Technologies, where she advises the senior leadership on a wide array of legal issues. She oversees various legal functions across the business and brings diversified experience in contract negotiation, business transactions, corporate governance, intellectual property, risk mitigation, compliance and regulatory matters, privacy, advertising/marketing, employment and labor, and litigation management. She joined Restaurant Technologies in 2019. Diana is a graduate of the University of Michigan Law School. She holds a bachelor's degree from Amherst College.
On this episode, Steve and David are joined by Diana Geseking. Diana discusses her company's automated oil management system that helps restaurants increase efficiency, safety, and sustainability by delivering fresh cooking oil, filtering it, and recycling used oil into renewable fuels. They dive into Restaurant Technologies' partnership with Chevron, the impressive statistics around their oil recycling efforts, and how their solutions allow restaurants to meet environmental and social governance (ESG) goals. Diana also shares entertaining stories from her background playing rugby and being a campus police assistant during college.Get ready to be inspired by her story of determination, innovation, and commitment to making a difference.
The Restaurant Technologies' InitiativesHow do these technologies contribute to the broader goals of sustainability in the restaurant industry?What are some practical small-scale practices that restaurants can implement to complement technological solutions?Why is digital presence important for professionals today, especially in leadership positions?
In this episode, you'll learn about:
This episode is sponsored by Restaurant Technologies: https://www.rti-inc.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Diana Geseking on LinkedIn: https://www.linkedin.com/in/diana-geseking-652692b/Restaurant Technologies: https://www.rti-inc.com/
For full show notes head to: https://themodernhotelier.com/episode/67
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, David and Steve give their thoughts on some of the most notable trends and topics during the month of April in the Hospitality Industry. They cover:
International Hospitality Institute AwardsHilton Acquiring Sydell GroupBlackstone Pouncing on Hotel Real EstateState of the Union - AprilSummer Demand for US HotelsTropicana Las Vegas closesThe Lafayette Named Hotel of the Year by Esquire
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Hilton Acquiring Sydell Group
Blackstone Pouncing on Hotel Real Estate
State of the Union - April
Summer Demand for US Hotels
Tropicana Las Vegas closes
The Lafayette Named Hotel of the Year by EsquireFor full show notes head to: https://themodernhotelier.com/episode/66
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
The Modern Hotelier Podcast and The Virtual GM Podcast come together for a special crossover episode hosted by Nick Horgan. This lively discussion brings together the hosts of the two popular hospitality podcasts - Steve Carran and David Millili from The Modern Hotelier, and Spencer Halford and Cody Adent from The Virtual GM Podcast.
Nick puts the four hosts in the hot seat, digging into their backgrounds, hospitality experiences, and the origins of their podcasts. They share entertaining stories from behind the scenes. The group also reminisces about their favorite hotel stays and highlights what people may not know about the demanding realities of working in the hospitality industry. With fun banter and candid insights, this episode offers a fresh perspective on four influential voices in the hospitality industry. It celebrates their podcasting journeys while showcasing their passion for delighting guests and pushing the boundaries of hospitality.
Their Career Backgrounds and Entry into HospitalityThe Conception and Growth of PodcastingThe Virtual GM Concept and Its Operational InsightsPersonality Types and Interpersonal DynamicsThe Importance of Service in the Hospitality Industry
In this episode, you'll learn about:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Cody Adent on LinkedIn: https://www.linkedin.com/in/codyadent/
Spencer Halford on LinkedIn: https://www.linkedin.com/in/spencer-halford-%E2%98%85-543393101/
Vibrant Management: https://thevibrantteam.com/For full show notes head to: https://themodernhotelier.com/episode/65
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Seema Jain is the Founder and CEO of Seva Global – Growing Business Through Cultural Competency. She has years of experience helping companies become more culturally competent when engaging with people from different backgrounds. In her past role as Senior Director, Multicultural Affairs at Marriott International, Seema had responsibility for developing tools and resources for Marriott associates and hotel properties to enhance cultural competencies to better serve the company's diverse guests and customers. She is also a co-founder of two non-profit organizations – the Supporting Excellence in Education Foundation (SEED), which awards scholarships to high school students, and the Young Jains of America (YJA), a national youth organization created to share Jain heritage and culture.
In this episode, Seema discusses her personal background as a first-generation American, her career journey from healthcare to hospitality, and her passion for promoting cultural competency in organizations. She shares insights on the benefits of cultural competency for employee engagement, customer satisfaction, and financial performance. This episode provides valuable perspectives on diversity, inclusion, and cultural intelligence in the hospitality industry and beyond.
In this episode, you'll learn about:
How to deal with tough economic times while in a leadership roleThe importance of cultural competency in hospitalityWhy it is important to empower people at workThe openness to future collaboration and networking opportunitiesJoin the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
LinkedIn: https://www.linkedin.com/in/seemajain/
Seva Global: https://www.seva-global.com/For full show notes head to: https://themodernhotelier.com/episode/64
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Eric Szymanski is an award winning American hospitality industry professional with extensive sales & marketing leadership experience including Hilton, Marriott, Starwood and Disney. Eric has demonstrated success in leading high-performing sales teams through planning, implementing and monitoring actionable sales and marketing plans at hotels and resorts of all sizes, including city-center, convention district, airport and attractions areas. He has a proven track record of success at all levels through the achievement of both individual and team goals for several 1st tier, globally recognized brands. Throughout his career, Eric has created authentic, world-class experiences while volunteering at all levels in several meetings industry associations. As the co-author for Sell More Stress Less: 52 Tips to Become A Mindful Sales Professional Eric believes that sales does not have to stress people out, in fact when done authentically can inspire both the sales person and prospect.
In today's episode, David and Steve sit down with Eric Szymanski. They discuss the importance of data and business intelligence in driving successful commercial strategies for hotels. So, get ready to engage with a multifaceted leader who understands that the key to success in hospitality is as much about the human touch as it is about the data.
In this episode, you'll learn about:
Why is business intelligence and data-driven strategies important for hotels?What is the significance of mindfulness and stress management in the hospitality industry?The connections between sales, marketing, and overall hotel successThe Commercial Strategy and Industry Future
This episode is sponsored by Independent Lodging Congress: https://ilcongress.com/Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
LinkedIn: https://www.linkedin.com/in/ericszymanski/For full show notes head to: https://themodernhotelier.com/episode/63
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Nikheel Advani is the COO and co-founder of Grace Bay Resorts and oversees overall operations, branding, sales, and marketing of resort development. He joined Grace Bay Club in August 2004 as the Managing Director, serving as the top operational executive in its expansion and renovation as it evolved from a $15 million, 22-room boutique hotel to a full-service luxury resort boasting 82 suites and residences, now valued at over $200 million. Most recently, he was responsible for the successful opening of the $100 million Veranda Resort & Residences in February 2010.
In this episode, David and Steve are joined by their guest Nikheel Advani, the co-founder, COO, and principal of Grace Bay Resorts in Turks and Caicos. Nikheel shares his inspiring journey from working odd jobs as a teenager to becoming a leader in the luxury hospitality space. He provides valuable perspectives on attracting and retaining talent, creating exceptional guest experiences, the importance of continued education, and trends like wellness travel and multi-generational trips. With wisdom from his decades of experience, Nikheel offers practical advice for young hoteliers looking to climb the ranks and thrive in this dynamic industry.
Global experience in hotel managementThe role technology plays in enhancing guest experiences at luxury resorts like Grace BayContributions to Turks and CaicosThe importance of hands-on experience
In this episode, you'll learn about:
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:
Nikheel on LinkedIn: https://www.linkedin.com/in/nikheel-advani-53184640/Grace Bay Resorts: https://gracebayresorts.com/
For full show notes head to: https://themodernhotelier.com/episode/62
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
In this episode, the hosts, Steve Carran and David Millili, along with producer Jon Bumhoffer, bring a new segment called "Hospitality Hot Takes" where they analyze and provide their thoughts on the major stories that happened over the past month. They provide insights from both an independent hotel perspective as well as a branded chain viewpoint. It's a conversational yet informative podcast that keeps listeners up-to-date on hospitality industry news through the lens of experienced professionals providing their "hot takes" and analysis on the major developments each month.
In this episode, you'll discover:
Graduate Hotels Acquired, Job Growth, and MoreAnalyzing the Headlines Shaping HospitalityMajor Moves and Trends in HospitalityJoin the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:For full show notes head to: https://themodernhotelier.com/episode/61
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Rachel Humphrey is a trailblazer in the hospitality industry, dedicated to advancing women in leadership roles. She is the Founder of the Women in Hospitality Leadership Alliance and serves as a Board Member, Principal, and Interview Host for DEI Advisors. Prior to her retirement in August 2021, Rachel served as the EVP & COO of AAHOA, the nation's largest hotel owners association. She was also the Interim President & CEO in 2019, after spending over 20 years as a trial lawyer before joining AAHOA in 2015. Widely recognized for her leadership and impact, Rachel has been named one of the most "Influential Women in Hospitality," "Top 50 Women in Travel," "100 Most Powerful People in USA Hospitality," and "100 Most Inspirational People in Hospitality."
Today we'll hear her insights on the necessity of allies in career advancement, the value of public speaking, and how mentors and leadership roles can transform the hospitality landscape, particularly for women. Rachel's vision for the growth of women in leadership positions within this industry is grounded in the data: women comprise half of our workforce and control a significant portion of consumer spending.Prepare to be inspired as she shares her reflections on life, career development, and her invaluable advice for maintaining a positive attitude and work ethic. It's time to learn, grow, and get a glimpse of the future of hospitality leadership. Stay tuned as we explore the paths and perspectives shaping the industry with Rachel Humphrey.
In this episode, you'll discover:
How to identify the gap in female leadership within the hospitality industry.The importance of self-advocacy and network building, especially for women.How to overcome challenges and career development.The Future of Female Leadership in Hospitality.Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:LinkedIn: https://www.linkedin.com/in/rachel-a-humphrey/
Women in Leadership Alliance: https://whlalliance.org/
DEI Advisors: https://www.deiadvisors.org/
For full show notes head to: https://themodernhotelier.com/episode/60
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Mercedes Blanco is a Corporate Leader Executive in Global Travel & Hospitality with a solid record in International Sales and Marketing Strategies. She has over fifteen years of experience in the hospitality industry, while volunteering at SITE, HSMAI, MPI, and teaching at several universities. Her impressive professional journey has taken her across leadership roles at top companies in the hospitality space. Mercedes' unique combination of corporate experience and passion for education and service makes her a true force within the travel industry.
In this episode, hosts Steve and David sit down with Mercedes Blanco, the Chief Partnerships Officer at The Hotels Network. Mercedes offers her thoughts on industry topics like the rise of AI in hospitality, cybersecurity concerns, and the challenges women face in the field. Her advice for fearless leadership and fostering diversity is truly inspiring.
In this episode, you'll learn:
Mercedes Blanco's background and journeyThe Hotels Network's use of AI/machine learning for direct bookingsAdvice for women and young professionals to get more involved and build their personal brandsThe importance of speaking up, trying new things, and pushing boundariesJoin Steve, David, and their special guest, Mercedes Blanco, for an insightful and empowering discussion that celebrates the achievements of women in the hospitality space.
This episode is Sponsored by Amaze InsightsJoin the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:LinkedIn: https://www.linkedin.com/in/mercedesblancoanton/
The Hotel Network: https://thehotelsnetwork.com/en/
June 24th HSMAI event in Charlotte during HITEC
For full show notes head to: https://themodernhotelier.com/episode/59
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Emily Goldfischer is a London-based travel, food and culture reporter who founded and serves as Editor-in-Chief of Hertelier, an online platform for women in the hospitality industry. She has been living and reporting on UK and European travel trends since relocating from New York to London in 2010. Previously, Emily spent nearly twenty years working in public relations and communications for destinations and luxury hotel brands. With a passion for tourism and travel, she strives to continually live life as a tourist. She holds a degree from Cornell University's School of Hotel Administration as well as a Master’s Degree in Social Psychology from the London School of Economics.
In this episode, hosts Steve Carran and David Millili interview Emily Goldfisher, founder and editor-in-chief of Hertelier, a media platform focused on inspiring and informing women in the hospitality industry. They discuss Emily's background growing up in New Jersey, attending Cornell's prestigious Hotel school, and working in communications and PR with high-end hotel brands. Emily realized the shift happening with more women taking leadership roles in hospitality and wanted to showcase their journeys in a fresh, engaging way.
In this episode, you'll discover:
How women's leadership roles in the hospitality industry have evolved over the last decadeWhat key strategies Emily Goldfischer suggests for women to achieve work-life balance and avoid burnout in the hotel industryTips for women on advocating for themselves and asking for opportunities?What gender issues and societal expectations need to be addressedThe importance of networking and professional growth.The impact of a supportive company culture on women's career progression.This episode is Sponsored by Stayflexi
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:Emily Goldfischer on LinkedIn: https://www.linkedin.com/in/emilygoldfischer/?originalSubdomain=uk
Hertelier: https://www.hertelier.com/For full show notes head to: https://themodernhotelier.com/episode/58
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Stuart Greif is a Global Travel and Hospitality Chief Executive Officer, Board Member, Advisor, Thought Leader, Speaker, Mentor and Investor. At Forbes Travel Guide, Greif drives strategy, innovation, and operations spanning over 80 countries and plays a leading role in Forbes Travel Guide’s Responsible Hospitality initiative. He previously served as Microsoft Corporation's Senior Executive for Travel and Hospitality and led J.D. Power and Associates' Global Hospitality and Travel group.
In this episode, Greif discussed various topics related to technology, sustainability, labor issues, and innovation in the hotel and travel sectors. He shared his insights and predictions concerning artificial intelligence, virtual/augmented reality, diversity and inclusion efforts, the future of hospitality careers, and what sets hospitality brands apart in terms of service and experience.
Understanding Forbes Travel Guide's role and offeringsHow could AR, VR, and MR technologies transform the way hotels market themselves and provide guests with previews of their experiences?Technological Advancements and Ethical ConsiderationsThe significance of sustainability and its effect on travel and hospitality.
In this episode, you'll learn:Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:Stuart Greif on LinkedIn: https://www.linkedin.com/in/stuartwgreif/
For full show notes head to: https://themodernhotelier.com/episode/57
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Born and raised in 1980s Brooklyn, Virginia Toledo took inspiration from abandoned buildings and her contractor father to launch a career in interior design. Today, as the creative director of Toledo Geller, Virginia uses her creativity to transform high-end residential and hospitality spaces.
In this episode, Virginia shares tips on differentiation in the short-term rental market, advice for future designers, and guidance on furnishing for longevity. Stay tuned to hear Virginia's inspiring journey, design insights, and passion for personalized, unforgettable spaces.
Virginia Toledo's background and inspiration.What are the Benefits of personalized approach in small hotel brands?Tips for furnishing longevity and budget management.What are the key qualities Virginia Toledo stresses when choosing an interior designer for a hotel?
In this episode, you'll discover:This episode is Sponsored by Toledo Geller
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media
Links:Virginia Toledo on LinkedIn: https://www.linkedin.com/in/virginia-toledo-6b3ba619/
For full show notes head to: https://themodernhotelier.com/episode/56
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Peter Ricci is the Clinical Associate Professor and Director of the Hospitality & Tourism Management Program at Florida Atlantic University. His experience ranges from destination tourism to hotels to education. He joins us to talk about what he's seeing with labor trends in the hospitality industry and how we can inspire the next generation of hoteliers.
In this episode, you'll learn:
The value of education in the hospitality and tourism industry How to inspire the next generation of hoteliersHow inflation will impact Florida and the US in 2024What makes FAU a Top 10 Hospitality programTipping in Hospitality & Food ServiceThe Impact of Emerging Technology on HospitalityJoin the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Peter Ricci on LinkedIn: https://www.linkedin.com/in/peter-ricci-85b052126/
Hospitality & Management Program, Florid Atlantic University: https://hospitality.fau.edu
Peter's contact info: [email protected]
For full show notes head to: https://themodernhotelier.com/episode/55
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... -
Kevin Osterhaus is a storytelling expert with a wealth of experience working with renowned hotel groups such as The Standard, Bunkhouse, and Graduate Hotels. Since becoming President of Graduate Hotels in 2021, Kevin has focused on launching programs like the Graduate Academy for employee education and development. He discusses the importance of storytelling in hotels and shares examples of creative stories and nods to universities that Graduate properties focus on. Kevin explores some fascinating stories from the world of hotels.
In this episode, you'll learn about:
• What excites Kevin about hospitality
• How Graduate uses storytelling to create unique experiences
• Why hospitality is an industry of disproportionate reward
• How Graduate thinks about implementing technology
• What Graduate has done to retain and empower employees
This episode is Sponsored by Stayflexi
Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More MediaLinks:
Kevin Osterhaus on LinkedIn: https://www.linkedin.com/in/kevinosterhaus/
For full show notes head to: https://themodernhotelier.com/episode/54
Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil... - Laat meer zien
