Afleveringen
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If you’re relying on marketing alone to bring in new patients, then you’re missing a HUGE piece of the puzzle: lead conversion.
Lead generation and lead conversion are two completely different things, and this means they need completely different strategies.
To discuss this in more depth, I’ve invited an expert on this week’s episode of the Raving Patients Podcast.
His name is Jake Goates and he is the founder of GOAT Marketing Consultants and a seasoned expert in dental marketing and sales strategy.
In the last decade, Jake has helped countless practices turn simple leads into loyal patients by implementing smarter systems, better accountability, and proven sales techniques.
In this episode, Jake and I will be discussing how dental practices can convert leads into patients, Jake’s “Goat Method”, the best ways to handle patient objections, why you need accountability measurements, and so much more.
Are you ready?
Let’s dive in.
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Key Takeaways:
Introduction (00:00)
Why a low new patient count isn’t your marketer’s fault (05:38)
Lead management for dental practices (09:51)
The Goat Method (12:48)
How much should your marketing budget be? (15:29)
Is your marketing working for you? (21:49)
How to handle patient objections (24:29)
Time for our Q&A (31:07)
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Connect with Jake:
Instagram
Facebook
Jake’s LinkedIn
GOAT Marketing Consultants LinkedIn
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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What makes your first phone call so important? As dentists, we often forget that the first impression we make—even on the phone—can go a long way.
A practice’s first interaction with a potential patient is critical in setting the tone for trust, connection, and care. And so, knowing how to deal with these phone calls and training your employees to do the same is a must for patient retention.
To discuss this in more detail, I’ve invited an expert on the podcast today.
In this week’s episode of the Raving Patients Podcast, I sit down with Susan Leckowicz, a seasoned business development coach for dental practices and the CEO of Dental Coaches.
With over 20 years of experience as a dental hygienist and an extensive background in dentistry, Susan has been coaching dentists and their teams to create thriving practices that are both profitable and patient-centric.
Listen in as Susan and I discuss why first impressions matter so much, the importance of training front-desk team members properly, how call recording can help you improve performance (and increase your profitability), why using the right language during phone calls with patients is a must, her Crush the Call bootcamp, and so much more.
Are you ready to take your phone skills to the next level and grow your practice?
Then run, don’t walk, and tune in now!
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Key Takeaways:
Introduction (00:00)
Let’s talk about Crush the Call (03:53)
Why you need to train your team members to crush your calls (07:59)
Why you need to record the calls at your clinic (10:25)
The call score card (13:38)
How to train new team members to answer the phone better (18:06)
More about the Crush the Call bootcamp (23:38)
Time for our Q&A (27:26)
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Connect with Susan:
**FREE** Scorecard Packet
Crush the Call Bootcamp
LinkedIn
Instagram
Facebook
Website
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Zijn er afleveringen die ontbreken?
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Successful practices grow, and growth brings its own set of challenges. One of the biggest? Finding an associate who fits your team, sticks around, and maybe even steps into ownership.
Stats show that 75% of new associates leave within their first year. Just think how this plays out on your team’s dynamic and patient trust. Not to mention the stress this causes practice owners.
There’s a fix to this, and my guest Robert Spiel has all the answers. He’s the founder of Dentist Partner Pros and expert in associate retention. He’s a former hospital CEO, author, and a thought leader in building successful, multi-doc practices.
With 14+ years of experience and an impressive 85% success rate, Bob has cracked the code on how to shut the associate revolving door.
Bob lays out his proven, systematic approach that’s transforming the way dental practices hire and retain associates. He also shares:
The key to making associates feel like partners.
The importance of the right cultural fit.
How team involvement makes all the difference.
Don’t let the fear of associate turnover hold your practice success back anymore! Tune in to learn how to build a successful, sustainable team for long-term growth.
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Key Takeaways:
Introduction (00:00)
How Bob Spiel helps dental practices (01:15)
Why there’s a 75% failure rate in associate hiring (05:44)
The mindset practice owners need when hiring (10:27)
What causes issues and ensuring the right cultural fit (13:19)
The cost of associate turnover and your team’s role in their success (16:04)
Compensation expectations and attracting top talent (19:06)
How Dentist Partner Pros makes hiring easier (21:56)
Final thoughts & lighting round Q&A (23:20)
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Connect with Bob:
Book: “Flip Your Focus: Igniting People, Profits and Performance through Upside-Down Leadership”
https://www.amazon.com/Flip-Your-Focus-Performance-Upside-Down/dp/154476541X
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Are you overpaying for software that isn’t serving your practice?
In this episode, I sit down with Shayna Phipps-Holman, a dental software consultant with over 17 years of expertise in dental education and practice management.
After a successful career with CEREC Doctors and gaining deep insights into dental software, Shayna has become a top advisor for dental practices looking to streamline their tech stacks without facing this overwhelming process alone.
Shayna’s experience spans everything from implementing cutting-edge AI solutions to rolling out multi-location practice software, and she’s seen firsthand what tools drive success and which ones just add to the clutter.
Today, talks about helping dental professionals avoid costly redundancies and optimize their software so that it truly fits their needs, reducing overlapping features and boosting efficiency.
Whether you’re managing a single office or a larger network, Shayna’s insights will guide you through the software maze with ease.
If you’re ready to save money and make your software work for you, tune in to hear Shayna’s expert advice!
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Key Takeaways:
Introduction (00:00)
Shayna Phipps-Holman’s experience at the Supercharge event (01:36)
About Shayna & her start in dentistry (03:28)
From CEREC doctors to practice management (08:46)
How Shayna helps practices find the best software (15:46)
Cloud-based software & who should reach out to Shayna (21:29)
Final thoughts & lighting round Q&A (24:54)—
Connect with Shayna:
LinkedIn
Instagram
Website—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Struggling to meet patient demand for holistic care?
With 80% of patients seeking more natural, integrative options in healthcare, it’s essential for dentists to see how myofunctional therapy can increase revenue while meeting this demand.
To dive into the details, I’m joined by Karese Laguerre, founder of The Myo Spot and a leading expert in myofunctional therapy.
As a registered dental hygienist and myofunctional therapist, Karese has dedicated her career to bringing this powerful therapy to patients worldwide, helping them overcome airway issues, TMJ disorders, and more.
In our conversation, we cover everything dentists and orthodontists need to know about myofunctional therapy, highlighting that it’s an effective solution for airway, sleep, and broader dental issues that many practitioners overlook.
Karese also share insights on:
How this service is a low-cost addition with substantial growth potential.
How implementing this therapy looks like in a practice.
And a look inside her event, Dental Culture Con.
Tune in to learn how myofunctional therapy can position your practice to attract today’s health-conscious patients and tap into a rapidly growing market.
PS. Use promo code PODCAST to get 15% off your registration for The 2025 Dental Culture Con.
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Key Takeaways:
Introduction (00:00)
Meet Karese Laguerre & what myofunctional therapy is (01:46)
How myofunctional therapy can boost practice growth (07:17)
An example of a myofunctional exercise (14:10)
Integrating into dentistry & ortho (16:17)
The predicted boom of integrative services (19:36)
Myofunctional vs myofacial therapy & how to study it (21:12)
More about Karese’s event Dental Culture Con (22:44)
Final thoughts & lighting round Q&A (25:29)—
Connect with Karese:
Learn more about The Dental Culture Con.
Facebook
LinkedIn
Instagram
TikTok—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Wondering how much you really need to save to retire comfortably? Or how to best manage 401K plans for your employees? This episode has the answers.
I’m joined by Kelly Richards, a partner advisor at Allworth Financial, who has nearly two decades of experience helping dentists transition from big spenders to big savers through strategic financial planning.
We dive into the importance of maximizing your 401(k) with profit sharing and how Allworth Financial’s low-cost platform can significantly boost your retirement savings.
Kelly also breaks down why ETFs are superior to mutual funds and explains the dangers of trying to time the market, which can cost you big time.
From defining your "retirement number" to why you should only hire fiduciary advisors, this episode will put you on the right track to make smarter financial decisions.
Tune in now to learn how you can secure your future and grow your wealth.
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Key Takeaways:
Introduction (00:00)
Kelly Richard’s experience at Supercharge Your Dental Practice (00:46)
Kelly’s background & how he helps dental practices (04:09)
401K profit sharing & cash balance plans (06:46)
Mutual funds vs. exchange traded funds (14:55)
Finding your retirement “number” & timing the market (17:56)
Final thoughts & lighting round Q&A (22:54)—
Connect with Allworth Financial:
Website: https://allworthfinancial.com/
Email: [email protected]—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Most dentists focus solely on clinical excellence, which is expected. But when was the last time you paid attention to the financial health of your practice?
If it’s been a while for you, then here’s everything you need to know.
In this episode, I sit down with Tim McNeely, founder and CEO of Dental Wealth Alliance, to talk about how dental professionals can eliminate financial confusion and fear.
Tim brings his wealth management expertise to the table, focusing on key strategies that include tax mitigation, retirement planning, and practice exit strategies tailored specifically for dentists.
From the five pillars of wealth management to the importance of stress testing your financial plan, this conversation uncovers everything you need to know to protect your practice and personal wealth.
If you’re ready to make smart, strategic moves for your financial future…this episode is for you. Tune in!
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Key Takeaways:
Introduction (00:00)
Meet Tim McNeely & the financial advice dentists need (03:01)
The five key pillars of wealth management (07:11)
How the rich manage their wealth (11:50)
When you need a wealth management advisor (14:30)
Is your advisor getting good results for you? (22:38)
Stress testing your financial plans (25:45)
Final thoughts & lighting round Q&A (28:44)
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Connect with Tim:
Facebook
LinkedIn
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Are all the great insights from the dental conferences you assist gathering dust?
While investing in continuing education is a must for dental practice owners, it doesn’t necessarily mean that the learnings are being put into practice.
So, how do you take the step from knowledge to implementation?
Today, I sit down with Brenda McNulty, a dynamic leader in the dental industry with over 30 years of experience in both clinical and business settings.
As the owner of DSO Facts, Brenda excels in transforming dental practices by putting knowledge into action. Her work focuses on creating accountability systems and empowering teams to work efficiently, both in-office and remotely.
In this episode, we tackle a problem many practices face: learning new strategies but failing to put them into practice. Brenda and I touch on how leadership, proper implementation plans, and accountability can take your practice from stagnant to thriving.
We also touch on the difference between consulting and fractional training, how to monitor your KPIs, and much more.
If you're ready to stop wasting time and money and start turning your new knowledge into real results, then don’t miss this episode. Tune in!
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Key Takeaways:
Introduction (00:00)
Brenda McNulty’s take on leadership & implementation (02:06)
Why accountability & implementation plans are a must (08:24)
Tracking implementation plan performance (13:28)
Consulting vs. Fractional Training Officer (19:26)
Measuring ROI & getting external help for implementation (21:02)
Final thoughts & lighting round Q&A (26:03)
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Connect with Brenda:
LinkedIn
Facebook
Instagram
DSO Facts Website
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Sometimes, all that’s in the way of doubling your practice’s growth is not having an office manager.
In this episode, I sit down with Zachary Shelley, a leading dental office manager who’s achieved incredible growth in just 4 years at Satellite Family Dentistry.
Zachary’s journey to dental office management is unconventional — he went from professional skateboarder to dental lab manager, eventually landing the role at Satellite as its very first office manager.
And how is that going? Well, in this episode Zachary shares not only the changes he made as office manager but also how he’s helped the practice retain over 88% of new patients, simply by focusing on elevating patient experience and team communication.
Additionally, we talk about team culture and the power of creating a structured, supportive environment where the staff feels valued. Other themes include:
Zachary’s evolution in dentistry The value of ongoing education And tips for empowering staff.These growth-boosting insights are just a click away. Tune in!
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Key Takeaways:
Introduction (00:00)
How Zachary Shelley became a dental office manager (01:42)
The importance of continuing education (11:01)
Zachary’s method of creating a positive team culture (16:01)
The hardest part of Zachary’s job & improving communication (22:16)
How to get 88% patient retention like Zachary does (24:09)
Final thoughts & lighting round Q&A (27:58)—
Join the Dental Office Manager Success Network to connect with Zachary and learn all about dental office management: https://www.facebook.com/groups/1043108050120371
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Are your aligner treatments really boosting your practice’s profitability, or just creating more headaches?
There’s a right and wrong way to approach certain cases, and GPs aren’t necessarily equipped to take them all, despite what most aligner companies like to advertise.
In this episode, I sit down with Lou Chmura, founder of Egghead Orthodontics and Ortho Mastery Advisors, and an orthodontic expert with over 35 years of clinical practice experience.
Lou sold his practice in 2022 and now dedicates his time to teaching and consulting, helping dentists and orthodontists incorporate technology for improving patient outcomes. With deep expertise in both orthodontics and general dentistry, Lou possesses a unique POV on integrating orthodontic treatments into a general practice successfully.
We chat about a big issue with aligner treatments: the misleading nature of their ads that promise increased production but fail to address the importance of completing cases efficiently.
Additionally, Lou brings up how you can set your aligner cases up for success all the way to completion, which involves thorough diagnosis and proper case staging, from IPR to monitoring techniques. He also shares the hidden costs in aligner treatments and introduces the concept of hybrid cases for more complex scenarios.
If you’re ready to maximize your practice’s success with aligners, don't miss Lou's tips on mitigating the challenges you may face.
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Key Takeaways:
Introduction (00:00)
Meet Lou Chmura & how he helps practices with ortho treatments (01:28)
Why aligner advertisements misleading (04:59)
What does it take to be more efficient with orthodontic treatments? (09:03)
What GPs should focus on when setting up orthodontic cases (15:51)
Ensuring proper case selection (21:00)
Final thoughts & lightning round Q&A with Lou (26:22)
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Connect with Dr. Lou Chmurra on Instagram.
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Most dental professionals will agree that one of the most frustrating things about accepting insurance is dealing with low reimbursements or the overwhelming credentialing process you have to go through.
And when it comes to collections, surely you’re feeling the pinch. But what if I told you there’s a way to increase your revenue without changing your workload.
In this episode, I sit down with Angela Holland, a returning guest and an expert in dental insurance credentialing and fee negotiations. With over 15 years of proven insurance expertise, Angela is on a mission to help practices maximize revenue with no additional work required.
She shares her insights on how outsourcing fee negotiations with Preferred Dental Solutions can unlock new revenue streams for dental practices by optimizing insurance fee schedules and the credentialing process.
We also cover:
How to negotiate insurance fees from day one.
The role of TPAs vs. direct contracting with insurance companies.
Why it’s critical to revisit and renegotiate your fee schedules every two years.
The essential steps for proper credentialing to avoid revenue loss.
If you're ready to make more from your insurance collections and streamline your practice's financials, this episode is for you! Tune in.
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Key Takeaways
Introduction (00:00)
Meet Angela and her move from billing to insurance credentialing (01:36)
Angela explains the credentialing & fee negotiation process (08:41)
Choose between TPAs and direct contracts carefully (15:09)
Boosting your revenue through insurance fee negotiations (17:47)
Final thoughts & lightning round Q&A with Angela (24:39)
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Book a free consultation with Angela at Preferred Dental Solutions.
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Have you noticed the staff at your dental practice a bit tired and unmotivated? Are they working to the point of burnout?
This is an extremely relatable scenario in the healthcare space, but there’s a solution that’s rising in popularity, and it can transform your practice — virtual assistants.
In this episode, I sit down with Rebecca Herring, a seasoned dental coach from Transformational Dental Coaching. She’s here to share how offshore virtual assistants (VAs) can be the modern dental practice’s secret weapon when it comes to improving the patient experience, reducing stress for your team, and minimizing overhead.
We also chat about:
The importance of ongoing training for your front desk team The critical role SOPs play in effective training Strategies for smart revenue cycle management And much more.Ready to make things run more smoothly at your practice and make room for your in-office staff to focus on providing a high-quality, white-glove service to patients?
Then, this episode is for you! Tune in.
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Key Takeaways:
Introduction (00:00)
Meet Rebecca & her approach to dental coaching (02:06)
The benefits of using virtual assistants (06:43)
The disadvantages of hiring VAs (16:58)
Importance of SOPs in ensuring consistency & efficiency (19:52)
Effective strategies for revenue cycle management (23:09)
Credit card payment fees: who absorbs that cost? (28:11)
Lightning round Q&A with Rebecca & how to connect (31:27)—
Book a Free Strategy Call with Rebecca at Transformational Dental Coaching:
LinkedIn
Facebook
Instagram
Email—
Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Are you spreading yourself too thin by trying to master everything in your dental practice?
Well, let me tell you…it doesn’t lead to long-term success.
In this episode, I sit down with Sarah Cottingham, a dental consultant and CEO of Incito Enterprises, who shares her journey from dental assisting to leading multiple practices. Sarah is here to share how important it is to find “the one thing” that really brings you joy and brings out the best in you as a dental professional.
Her insights on mindful leadership are a must-listen for any dentist struggling with burnout or looking to elevate their team’s performance and take their practice to the next level.
We talk about how crucial it is to avoid being a “super GP” and instead, specialize in what you do best, while referring out tasks that don’t align with your expertise.
We also cover essential topics like:
Serving yourself first to better serve others
The impact of mindful leadership on team dynamics
The importance of tracking meaningful metrics to drive your practice's success
And much more.
If you’re ready to unlock the full potential of your dental practice by focusing on what truly matters? Tune in.
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Key Takeaways:
Introduction (00:00)
Meet Sarah & how she helps dental practices (01:38)
Unlocking success with mindful leadership (04:10)
Finding that “one thing” you excel at vs. doing everything (08:15)
Inspiring your team to show up as career-minded individuals (16:32)
Driving business results by focusing on what’s important to you (20:10)
About Sarah’s event “Serving the Servant” (22:02)
Lightning round Q&A with Sarah & how to connect (24:02)
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Connect with Sarah on LinkedIn and Instagram.
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Is your dental practice doing the mistake of running on a patchwork of different software solutions? If so, it may be time to consider The Dental App if you’re serious about growth.
In this episode, I sit down with Dr. Lior Tamir, founder of The Dental App and a successful dental practice owner. Lior shares his unique journey from dentistry to software development and how his frustration with existing tools led him to create a groundbreaking, full dental practice management solution. With a background in both dentistry and technology, Lior’s hard work is now a tool that integrates business processes seamlessly, helping practices grow and operate more efficiently.
We go deeper into how The Dental App is revolutionizing dental practice management by consolidating various functions — like patient follow-ups and treatment scheduling — into one streamlined platform. Lior also explains how this innovative tool not only simplifies operations but also drives significant growth for practices.
We also cover extra topics like the challenges of switching software, cloud vs. on-premise servers, the importance of patient experience, and more.
Ready for an all-in-one solution that will make your practice run smoother and grow faster? Tune in and learn all about The Dental App.
PS. Use code “raving” to get $100 off on The Dental App when you register.
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Key Takeaways:
Introduction (00:00)
Meet Lior Tamir & his start in dentistry (01:23)
What leveled up Lior’s dental practice + Yelp reviews (07:31)
How The Dental App turned into what it is today (16:14)
The challenge behind switching software as a practice owner (24:39)
Lightning round Q&A with Lior & how to connect (31:33)
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Additional Resources:
Find the mentioned book “Unreasonable Hospitality” here.
Learn more about The Dental App here.
Connect with Lior on LinkedIn.
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Is your fee-for-service (FFS) practice struggling to stand out and get new patients? Beyond quality care, there are several things at play when it comes to marketing an FFS practice, and today we uncover the biggest barrier…your team.
My guest is Naiara Wireman, a practice development coach at SMC, and she specializes in delivering exceptional patient experiences and developing effective internal marketing strategies.
We dive into the importance of patient experience in fee-for-service practices, highlighting the need for consistent systems that ensure every patient interaction is top-notch. Naiara shares actionable strategies for internal marketing, training staff to communicate your practice's unique value, and why your team’s mentality is crucial in a fee-for-service model.
We also discuss innovative marketing approaches, ways to enhance the employee experience, and tips for handling patient calls effectively.
Tune in to discover how to elevate your practice and turn satisfied patients into raving fans.
PS. If you own a fee-for-service practice or work at one and are looking to grow your raving patients, book a free marketing strategy call with Naiara at SMC.
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Key Takeaways:
Introduction (00:00)
Meet Naiara Wireman & her entry into dentistry (01:45)
New ways to enhance patient experience (05:08)
The crucial role of team education in fee-for-service practices (10:21)
Enhancing the employee experience in the practice (15:37)
Marketing ideas for fee-for-service practices (20:05)
Free marketing strategy call offer + lightning round Q&A (28:40)
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Connect with Naiara:
Facebook
Instagram
LinkedIn
Email: [email protected]—
Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Many dentists shy away from orthodontics due to its complicated and time-consuming nature. But what if there was a simpler way to do it and make up to $1,400 per hour without being an orthodontic specialist?
This episode shows you the way.
I’m joined by Dr. Dan German, the founder, CEO, and chief orthodontist of orthobrain®, a groundbreaking subscription-based consulting platform that equips general and pediatric dentists to confidently deliver orthodontic care.
Dan’s expertise spans interceptive orthodontics, aligner therapy, digital braces placement, and 3D imaging. With a career that includes owning one of the largest orthodontic practices in the country and earning accolades like the Distinguished Alumni Award from the University of Louisville, Dan clearly knows how to build success in orthodontics.
Today, Dan shares how, through orthobrain’s turnkey system and virtual orthodontic team, any GP can provide high-level ortho care, generating greater profits and creating raving fans.
We also chat about the unexpected benefits of orthodontics, effective patient communication, and the keys to internal marketing that can turn your existing patients into orthodontic clients.
Ready to 10x your profits? Tune in now and discover how orthobrain can make it happen.
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Key Takeaways:
Introduction (00:00)
Meet Dan German & orthobrain® (01:35)
How adding orthodontics with 10x your profitability (11:13)
The unexpected benefits of offering orthodontics (14:38)
Choosing between aligners, braces, & expanders, & finding these patients (18:37)
Growing beyond your existing patient base & Dan’s final thoughts (23:46)
Lightning round Q&A with Dan (27:39)
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Connect with Dan at orthobrain®:
Website
LinkedIn
Facebook
Instagram
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more at here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Is your dental practice losing revenue despite your best efforts? If so…you might be missing out on several opportunities within your dental practice.
Want to learn how to capitalize on them? This episode is for you.
My guest is Sandy Pardue from Classic Practice Resources. Sandy is a renowned keynote speaker, author, and consultant specializing in dental practice management. With over 500 practices served under her belt since 1993, Sandy has earned a reputation as the "systems guru" for her expertise in developing and implementing effective dental office systems.
Dentistry Today Magazine has recognized Sandy as a leader in dental consulting speaking every year since 2003 thanks to her entertaining yet practical style, which has inspired countless dental teams to enhance productivity and profitability.
She’s joining me today to talk about the 3 R’s of Practice Management — retention, reactivation, and recall — and explain how simple adjustments can lead to significant improvements on your bottom line. Sandy shares her insights on missed opportunities in scheduling patients, the importance of proper phone etiquette, how to balance automation with a personal touch to boost patient retention, and much more.
Tune in for practice advice that every dental practice can start implementing today!
PS. Interested in getting $100 OFF on Sandy’s Front Desk Pro or Office Management Pro Training Events? Visit Classic Practice Resources and use promo code “Secret Sauce”.
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Key Takeaways:
Introduction (00:00)
Meet Sandy Pardue & her consulting company, Classic Practice Resources (01:36)
Missed opportunities when scheduling patients (04:04)
The Rs of practice management (16:28)
KPIs to monitor for dental practice efficiency (24:43)
Sandy’s offerings through Classic Practice Resources (27:16)
Lightning round Q&A with Sandy (30:01)
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Connect with Sandy at Classic Practice Resources:
Facebook
Instagram
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques here.
This podcast is sponsored by Dental Intelligence.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Shockingly, only 1% of hygienists in the US are using the latest in dental endoscopy tech to bring in more revenue to their dental practices.
Today, we’re going to take a deeper look into how dental endoscopy not only double your hygienist’s revenue, but also empower and motivate their work in your practice.
I'm joined by Kristen Ranaldo, an experienced dental hygienist and surgical assistant, and Dr. Aziz Bohra, an innovative periodontist and the founder of PerioView, to discuss this game-changing technology and how it can help boost your practice’s income through referrals and treatment acceptance.
We start off by going in depth into the advancements and reaches of dental endoscopy in periodontal procedures. Kristen and Dr. Bohra explain how this technology, used in tandem with scaling and root planing or laser-assisted periodontal therapy, leads to better and more predictable results.
Additionally, we cover the practical and financial aspects of implementing dental endoscopy, its diagnostic benefits, and how it can keep periodontal treatment in-house.
If you’re looking to stay ahead and keep more patients within your walls, be sure to listen to this one!
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Key Takeaways:
Meet Kristen Ranaldo and Aziz Bohra (00:00)
What is dental endoscopy & how does it help dental practices? (03:12)
Implementing dental endoscopy in the practice (08:26)
The economics, ROI, and procedures you can do with endoscopy (11:03)
Why dental endoscopy has been overlooked (22:45)
Lightning Round Q&A With Kristen and Aziz (25:29)
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Additional Resources:
Learn more about PerioView here.
Connect with Kristen on Instagram.
Connect with Aziz: [email protected]
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques here.
This podcast is sponsored by Dental Intelligence.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Are you a new dentist feeling overwhelmed and unsure about your career path? Dr. Cole Herzik's journey might be just the inspiration you need.
Dr. Herzik, a recent dental school graduate, is already making waves in our industry. As the CEO of the Private Dentist Alliance and founder of the MAN nonprofit, Cole shares his unique approach to finding purpose in dentistry beyond clinical practice.
Dr. Herzik's proactive approach to learning and networking led him to perform advanced procedures and speak at conferences within a year of graduation.
For Dr. Herzik, mentorship has been a cornerstone of his professional development. He firmly believes that by learning from those who have walked the path before him, he can avoid pitfalls and accelerate his growth. "I want to pick all those people's brains so that I don't have to make as many mistakes or fall into those pitfalls or have those negative things happen to me along the path," he says.
He reveals how it all started with a single Facebook friend request and how mentorship and continuous education have shaped his career so far.
Dr. Herzik also discusses his ambitious vision for improving dental education as well as the importance of understanding the business side of dentistry.
Don't miss this conversation that encourages you to find your "why" in dentistry. Tune in now!
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Key Takeaways:
Dr. Herzik's journey from dental student to CEO (00:00)
Importance of mentorship in dentistry (06:52)
Finding your "why" in dentistry (12:55)
His extensive CE journey post-graduation (16:43)
The Private Dentist Alliance and improving dental education (20:40)
Importance of business knowledge for dentists (26:31)
Lightning round Q&A with Cole (28:46)
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Connect with Dr. Cole Herzik:
Instagram
Private Dental Alliance
The M.A.N Podcast
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
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Learn proven dental marketing strategies and online reputation management techniques with Dr. Len Tau.
This podcast is sponsored by Dental Intelligence.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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Are you fed up with your annoying patients or those whose insurance leaves little to no profit?
What if I told you that there’s a way to focus on your ideal patient, work less, and still make 7 figures?!
This episode’s guest spills the secret.Learn the secrets to dental practice management from a business coach who turned his wife's practice into a seven-figure success.
I'm excited to welcome Kirk Teachout, a business coach, serial entrepreneur, and bestselling author. He’s the mastermind behind the Seven Figure Dentist program through IV Quarter Coaching, and he comes with practical insights and strategies for optimizing dental practice management and helping practice owners achieve growth without burning out.
Kirk shares his journey of transforming his wife's dental practice into a 7-figure business by focusing on ideal patients and implementing efficient systems. He emphasizes that you don't need to work all week or perform fancy procedures to run a successful, revenue-generating practice.
We also chat about enhancing patient experience, the importance of team management, and cultivating a positive practice culture.
Listen now to be one step closer to more time off, more profits, and enjoyable practice ownership.
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Key Takeaways:
Meet Kirk Teachout & his entry into the dental world (00:00)
How to work 3 days a week and have a 7-figure practice (05:50)
The hardest part of running a dental practice: team management (09:52)
What practice owners should focus on (13:07)
The importance of patient experience, practice culture & examples (20:22)
Lightning Round Q&A With Kirk (29:46)
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Additional Resources:
Get the Free Treatment Acceptance Blueprint here.
Learn more about The Seven Figure Dentist here.
Connect with Kirk Teachout:
Instagram
Facebook
TikTok
X
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques here.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
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