Afleveringen
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In the latest episode of The Retail Tea Break podcast Iām joined by a guest who has spent over 30 years in the retail industry. Bob Neille has worked all over the world with leading sports and footwear brands including Addias, New Balance and Under Armour. From redefining operational processes to increase profits, to building high performance and highly engaged teams, Bob really understands the customer experience.
The strategic global retail leader has made a name for himself driving growth and innovation, whilst transforming the retail landscape. This is a fantastic episode that will future proof your retail business, so grab your cup of tea, sit back and listen in!
Topics:
Is there a better word for āretailāProcesses and PeopleCustomer CentricityThe importance of sharing your brand storyThe future of retailConnect with Bob on LinkedIn: linkedin.com/in/boneville
Transcription and show notes available at: https://theretailadvisor.ie/
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This weekās episode of The Retail Tea Break podcast is sponsored by Salesforce, the worldās #1 CRM. Iām joined by a seasoned technology marketing executive with proven commercial success at executive and board level within tech, marketplaces and ecommerce, rapidly scaling international businesses working in both B2C and B2B environments. Gavin Murphy is the Chief Marketing Officer at Scurri. He is highly skilled in go-to-market strategies, building marketing teams, brand and product positioning, field marketing, product marketing and demand generation at an international level (EMEA & APAC).
Gavin describes how many retailers and brands are missing huge opportunities to enhance the customer experience and to drive loyalty. This is a fantastic episode that will future proof your retail business, so grab your cup of tea, sit back and listen in!
Topics:
What Scurri does and how it all works for retailers and brandsSupporting retailers to growBlack Friday and the Golden Quarter at ScurriHyper-personalisation and driving loyaltythe post purchase experienceā¦ Data driving competitor advantageFuture plans and expansionFor more information on Scurri: https://www.scurri.com/
The Retail Tea Break podcast episodes sponsored by Salesforce: https://www.salesforce.com/eu/form/conf/the-retail-tea-break-sponsored-by-salesforce
For more information visit: https://www.salesforce.com/eu/campaign/salesforce-ireland/
Transcription and show notes available at: https://theretailadvisor.ie/
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Zijn er afleveringen die ontbreken?
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In the latest episode of The Retail Tea Break podcast, Iām joined by two guests who really understand shoppers. Vanessa Henry is Research Director (Shopper) āāāāand Zoe Smith is a Research Executive, at Walnut Unlimited. They both have vast experience with the retail industry, using a variety of methodologies across projects to uncover true actionable insight that can help to unlock growth in the retail space. Their role- to Understand shopper behaviour, getting under the skin of how consumers behave and feel.
This is a fascinating conversation full of great insights and case studies. So grab your cup of tea, sit back and listen inā¦
Topics:
What Walnut Unlimited doesHow Shoppers ShopScientific tools including behavioural scienceReal examplesKey takeaways key takeaways that retailers and brands should be aware of?For more information visit: https://walnutunlimited.com/
Transcription and show notes available at: https://theretailadvisor.ie/
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This weekās episode of The Retail Tea Break podcast is sponsored by Salesforce, the worldās #1 CRM. Iām joined by an internationally recognised expert in the retail industry, Rob Garf. The Vice President and General Manager of Retail at Salesforce has over 25 years of global retail experience as a practitioner. He was an industry analyst with AMR Research, a strategy consultant at IBM and a software leader. As this episode shows, Rob is no stranger to the retail industry and the challenges retailers face.
He currently leads industry research, drives solution strategy, and advises senior executives globally on digital transformation. He is also a frequent industry speaker, a member of NRFās Digital Council, and Chair of the Retail Customer Advisory Board. In this episode, he takes me through Salesforcesā shopping index for Q1 of 2024 and of course we discuss retailās hottest topic, AI.
This is a fantastic episode, so grab your cup of tea, sit back and listen in!
Topics:
Salesforceās Shopping Index data for Q1 of 2024Shopper LoyaltyMobile shoppingAdapting to AIDelivering exceptional AI driven customer experiencesSalesforceās holiday predictions!The Retail Tea Break podcast episodes sponsored by Salesforce: https://www.salesforce.com/eu/form/conf/the-retail-tea-break-sponsored-by-salesforce
Shopper Index report: https://www.salesforce.com/blog/shopping-index-retail-data/
Retail AI Council X Salesforce AI report: https://www.salesforce.com/resources/research-reports/retail-insights-generative-ai/
For more information visit: https://www.salesforce.com/eu/campaign/salesforce-ireland/
Transcription and show notes available at: https://theretailadvisor.ie/
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The latest episode of The Retail Tea Break podcast is a little different. Recorded live at the Olympia in London, Iām joined by a whole host of guests from The Retail Technology Show.
The magic of retail could be seen and heard on every stage and at every booth! With key themes of creating meaningful experiences for the retailer, the customer and the employee, this was retail at its best.
So grab your cup of tea, sit back and listenā¦
This episode features:
Matt Bradley, Event Director and Founder of Retail Technology Show: https://www.retailtechnologyshow.com/Darren Cremins, Senior Sales Director Retail Media at Scala: https://scala.com/en/Oliver Banks, Retail Expert and Author of āDriving Retail Transformationā: purchase the book on AmazonRebecca Carrington, Head of Product at Sparkbox.ai: https://www.sparkbox.ai/Chris Smith, UK Sales Director at Hypervsn: https://hypervsn.com/Craig Ash, Managing Director of Swarovski UK & Ireland: SwarovskiSarah Friswell, CEO Red Ant: https://www.redant.com/Ian Rowan, CEO X-Hoppers: https://www.x-hoppers.com/Guatier Feld, Co-Founder CircularX: https://circularx.com/Holly Tucker MBE, Founder and CEO of Holly & Co. Founder of Notonthehighstreet: https://holly.co/Transcription and show notes available at: https://theretailadvisor.ie/
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In the latest episode of The Retail Tea Break podcast, Iām joined by a guest who has always had an eye on whatās coming next and exciting ambitions for growth.
Anthony Gallagher, Founder and Managing Director of Petstop. Having started out as a trainee with Penneys, Anthony has since gone to set up one the first pet superstores in Ireland.
This experienced retailer took note of what pet stores across the pond were doing to develop his own successful business model. This is an honest, heartwarming conversation full of great retail stories and examples! So grab your cup of tea, sit back and listen inā¦
Topics:
New store openingsWhy physical stores so important for PetstopAward winning online presenceHow the online strategy changed over the last few yearsThe People success story Customer loyaltyGrowing the businessFor more information visit: https://www.petstop.ie/
Transcription and show notes available at: https://theretailadvisor.ie/
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In the latest episode of The Retail Tea Break podcast, Iām joined by a guest who believes in creating more value & less waste from every purchase through innovation & technology. Kiran Gange is the CEO and Founder of RapidPricer. The author and entrepreneur has over 18 years of experience launching innovative technologies around the world. Kiran has the ability to connect with multicultural teams and has trained on entrepreneurship, internationalisation and pricing at several prestigious institutions and organisations such as the Berkeley in California, Dutch Basecamp in Amsterdam and the Professional Pricing Society in Atlanta.
This is a fascinating episode that brings pricing, margins and sustainability together. So grab your cup of tea, sit back and listen inā¦
Topics:
Retailing, rice, spice and mangos!Using AI to support better pricingSustainability and pricing with RapidPricer The Expert Guide to Retail Pricing bookPricing principles and strategies for retailersFor more information visit: Kiran Gange | Retail Pricing Expert
To purchase The Expert Guide to Retail Pricing: The Expert Guide to Retail Pricing: Gange, Kiran: 9781032465326: Amazon.com: Books
Transcription and show notes available at: https://theretailadvisor.ie/
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In the latest episode of The Retail Tea Break podcast, Iām joined by three special guests to explore how working together has brought a well loved brand to life, in its forever home. Iām joined by AoibhĆn Garrihy and Sharon Connellan, the founders of BEO. The nationally renowned lifestyle brand blends live events promoting self-care with their product line which offers thoughtfully curated collections from sustainable and ethical sources in the West of Ireland. Iām also joined by Ciara Petty from Ciara Petty Design Studio which is a full-service interior design agency specialising in strategic, brand-focused retail, food service and hospitality design.
This episode explores the journey that BEO undertook to design and develop their new home in the heart of Ennis. The beautiful retail space is combined with a coffee shop and community studio space under Ciaraās guidance. From strong brand values to stalking a landlord (!), this episode is one not to be missed! So grab your cup of tea, sit back and listen inā¦
Topics:
ā¢ Putting down roots and integrating retail space, coffee shop and studio space
ā¢ Beoās brand values and developing a design brief
ā¢ Real life experiential retail
ā¢ Concept design and space planning for a new retail store
ā¢ The challenges of setting up a new retail store for an established brand
ā¢ The importance of a retail design led customer experience
For more information visit: https://beowellness.ie/ and https://www.ciarapetty.com/
Transcription and show notes available at: https://theretailadvisor.ie/
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In the latest episode of The Retail Tea Break podcast, I speak to a retail trailblazer! Linda Johansen-James is the Founder and CEO of International Retail Group. The āBillion Dollar Brand Makerā, specialises in brand launches, in-store design, sales training, franchising, and has a track record of generating $1.7 billion in revenue and attracting top brands.
Lindaās years of experience shines through in this episode, as she discusses everything from shaking up shopping malls to training thousands of staff. She encourages the c-suite to work the shop floor, she expects staff to stick to the 4 second rule and she expects you to know the LTV of your customer. This episode is FULL of golden nuggets! So grab your cup of tea, sit back and listenā¦
Topics:
Ā· Starting out with a shopping cart
Ā· Nurturing retail staff and writing a script
Ā· Going back to basics
Ā· Pivoting during Covid
Ā· Supporting the next generation of retailers
For more information visit: https://irg-retail.com/
To read the IRG magazine: https://irg-retail.com/international-retail-magazine/
Transcription and show notes available at: https://theretailadvisor.ie/
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In this weekās episode of The Retail Tea Break podcast, Iām joined by a guest who really understands frontline retail. Brian Librach is author of The Retail Leaderās Roadmap. He followed in the footsteps of his Father and Grandfather having been brought up around retailers and merchants. With a career that saw him climb the corporate ladder (and fall down it a few times), Brian worked for Urban Outfitters, Pacific Sunwear and Old Navy.
Brainās approach to leading a retail team is practical and timely. He appreciates the need to juggle business tasks while nurturing people to enable business growth. He continues to channel his passion for coaching, mentoring, and leading the next generation of retail stars with his new book. So grab your cup of tea, sit back and listen in!
Topics:
Writing the new book?The three pillars, build your character, build your connection and build your plan. The many mistakesPaying it forward as a leaderTask or people first?For more information visit: www.retailleadersroadmap.com
To buy a couple of The Retail Leaderās Roadmap: https://a.co/d/8a8N1JU
Transcription and show notes available at: https://theretailadvisor.ie/
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In this weekās episode of The Retail Tea Break podcast, Iām joined by a guest who is a creative entrepreneur, having spent most of her career as a leading Irish fashion designer. Aideen Bodkin is founder of StylAi . Throughout her successful career Aideen has been an advisor, trainer and mentor to many SMEās and creative individuals. Her expertise includes Fashion Design, Design Thinking, Sustainability for Creative Businesses, Digital Entrepreneurship and Product Development.
In this episode, Aideen describes how she wanted to use her knowledge and expertise to influence change in the fashion industry. She started to look at the problem of returns, from a shopper and a retailer's perspective. From all of her research, Aideen was able to pinpoint three key issues with shopping online for clothing. This episode gives you a great insight into the fashion retail industry, so grab your cup of tea, sit back and listen in!
Topics:
Does fashion really work online? The issues with buying fashion online; sizing, suitability, representationReturns, fast fashion and sustainabilityCombining retail and digitalStylAIFor more information and for details of Aideenās appearance in Kilkenny Design in Nassau Street on 30th March, check out Aideenās social media pages including: https://ie.linkedin.com/in/aideen-bodkin-35185822
Transcription and show notes available at: https://theretailadvisor.ie/
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In this weekās episode of The Retail Tea Break podcast, Iām joined by a guest who really knows ecommerce. Vinny OāBrien from Vinny & Co works with some of the world's biggest brands in strategy and training roles and has delivered training to over 1000 companies over the last few years.
Vinny also has in-depth knowledge of DTC channels thanks to DTC brand, Crua Outdoors, selling in the US market. Last year he joined an analyst firm in New York, RMW Commerce as their content producer and analyst. Earlier this year Vinny was added to the RETHINK retail list of retail experts for 2024!
This is such a refreshingly insightful conversation that is full of great examples. If you are curious about ecommerce, grab your cup of tea, sit back and listen in!
Topics:
Ecommerce in 2024Great ecommerce examplesConsumers and ecommerceThe decision to replatformEcommerce recruitment and retentionFor more information visit: https://www.vinnyandco.com/
Transcription and show notes available at: https://theretailadvisor.ie/
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My name is Melissa Moore, The Retail Advisor and Rethink Retail Top retail expert for 2024. This season Iāll be joined by industry experts, retailers and brands to dispel the myths, share their knowledge and give you an insight into the retail industry.
Coming up on season 6:
This season opens with an incredible ecommerce expert; itās an unbelievably honest conversation with best best practice, fantastic examples and great ideas for you to take away.I speak to one of Irelandās leading fashion designers who wants to help retailers with the massive issue of returns! This seems to be a common theme on season 6 as we talk about how shoppers and retailers can do more.I delve into leading frontline retail with a retailer whoās made loads of brilliant mistakesWe go back to basicsThereās a fantastic story about how design and retail can really bring a brand to life.Of course we have lots of retail innovation, supporting online sellers and senders, and tech helping us understand pricing.Thereās insights into retail media, customer discovery and so much more!In the meantime, listen back to previous episodes on your favourite podcast platform or YouTube and while youāre there please subscribe to the podcast so that you get to listen to it first every week.
So get ready to grab that cup of tea, sit back and listen in- to season 6 of the retail tea break podcast!
Transcription and show notes available at: https://theretailadvisor.ie/
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Each week on season 5 of The Retail Tea Break podcast, Iāve be joined by industry experts, retailers and brands to decode the myths, share knowledge and give you a better insight into the retail industry. In this final episode of season 5, I give you a quick recap of key moments from 2023. So grab your cup of tea, sit back, relax and listen in!
If you have enjoyed the podcast, please subscribe and share it.
Remember you can also listen back to previous Retail Tea Break episodes on your favourite podcast platform or on YouTube. Youāll find full transcriptions of each episode on www.theretailadvisor.ie.
See you in 2024 for season 6!
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On this weekās episode of The Retail Tea Break Podcast Iām joined by a guest who has a retail framework that boils down to implementing the basics, focusing on cashflow and profit. Alvin Narsey is a business coach and consultant with over 25 years of experience in the retail pharmacy industry. He has bought, grown and sold large pharmacy businesses in Australia and is now passionate about helping retailers achieve their business goals.
Grab a notebook, Alvin shares lots of golden nuggets in this episode. So grab your cup of tea, sit back and listen in!
Topics:
The true importance of understanding cash flow Which is more important: profitability or revenueDiscounts eating profitability Shopper price sensitivityRecommended KPIāsComing up in 2024For more information visit: https://www.alvinnarseycoaching.com/
Transcription and show notes available at: https://theretailadvisor.ie/
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In this weekās episode of The Retail Tea Break podcast, Iām joined by a guest who is passionate about taking a consumer centric approach. Ciara O'Keeffe is Chief Operations Officer at Peachylean. Over the last few years she has ensured brands make the right decision to drive consumer awareness and reduce friction in the shopper journey.
Ciara has worked with a broad number of B2B retailers across EMEA; focusing on being where the consumer shops, and bringing the best of the brand to life across those touchpoints, to complement their D2C offering. Sheās currently working for a fantastic Irish female focused startup bringing an inclusive athleisure proposition to women, not currently provided by mainstream brands. Ciaraās shares lots of insights in this fascinating episode. So grab your cup of tea, sit back and listen in!
Topics:
Customer centricity, in the post Covid era Exploring B2B at NikeUtilising the D2C route with PeachyleanSmaller brands with big brand loyaltyTop tips for brands who are starting to scale their businessWhatās coming up over the next 6 months.For more information: https://peachylean.com/
Transcription and show notes available at: https://theretailadvisor.ie/
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This weekās episode of The Retail Tea Break podcast is sponsored by Salesforce, the worldās #1 CRM. Iām joined by two amazing guests to discuss how employee experience together with customer experience supports the growth of incredible brands. Sarah Esler is the Digital Product Lead at Brown Thomas Arnotts and Natasha Beegan is a Principal Solution Engineer at Salesforce.
Looking through the lens of digital transformation, Natasha explains the research that supports the need for retailers to have an āEX+CX=Growthā agenda. Sarah describes how Brown Thomas Arnotts are utilising an opti-channel experience to meet the needs of all of their customers.
This is a must listen to episode, which is packed full of inspirational insights and thought provoking data. So grab your cup of tea, sit back and listen in!
Topics:
Why the Employee Experience (EX) together with Customer Experience (CX) is so important.Switching the mindset to include EX alongside CX.āOpti-channelā experiencesCollaboration leads to centricity.The NEW Brown Thomas & Arnotts apps.Retail digital transformation canāt stand still. Whatās next for Brown Thomas Arnotts?For more information visit:
https://www.brownthomas.com/
https://www.brownthomas.com/services/brown-thomas-app.html
https://www.arnotts.ie/
https://www.arnotts.ie/arnotts-app-info.html
https://www.salesforce.com/eu/campaign/salesforce-ireland/
Transcription and show notes available at: https://theretailadvisor.ie/
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This weekās episode of The Retail Tea Break Podcast is sponsored by TruRating, unlocking the voice of every customer.
Iām joined by a former lawyer, who became fascinated with how to measure, understand, and predict human behaviour. Georgina Nelson is the CEO and Co-Founder of TruRating, the award winning, rapidly growing, global tech start-up. Retailers and brands using TruRating average an 80% response rate on questions asked. This is accomplished by asking a single, rotating question directly on the POS pin pad, making it a seamless part of the shopper's checkout experience.
This is a fantastic conversation full of incredible insights from half a billion responses that TruRating has collected. Georgina takes us through the key themes from the data that has been gathered across various retail verticals including grocery, clothing and pharmacy brands. So grab your cup of tea, sit back and listen in!
Topics:
Half a billion customer responsesYour people are your powerThe emotional connectionTasking, store operations and a lack of customer focusRetail media, strong communication and in-store signageWhatās next for TruRatingFor more information check out: https://trurating.com/
Transcription and show notes available at: https://theretailadvisor.ie/
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In this weekās episode of The Retail Tea Break podcast, Iām joined by a true retail people expert. Maeve McCleane is Chief People Officer & Board Executive for Lidl Ireland and Northern Ireland. She is a passionate, commercially focused and experienced leader with huge expertise leading and developing a range of teams across operational, technical and strategic retail topics.
She has headed up a number of industry-leading initiatives within the retail sector, many of which she talks about in this episode. Maeve discusses growing the business with Lidlās colleagues, by nurturing and upskilling them and in turn they deliver the service and sales that the business needs. This is a fascinating conversation, full of golden nuggets and thought provoking ideas. So grab your cup of tea, sit back and listen in!
Topics:
Hiring and retaining staffThe Leadership Academy for everyone Lidlās initiatives and benefits supporting inclusivityWhat smaller retailers could doCompany culture versus company policyWhatās next; Christmas is comingā¦For more information check out: https://jobs.lidl.ie/
Transcription and show notes available at: https://theretailadvisor.ie/
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On this weekās episode of The Retail Tea Break Podcast Iām joined by a guest who is a gift-maker and a businesswoman. Maria Porter is one half of Duffy and Porter, an Irish family run business specialising in personalised gifts.
Having started her career in a very different field, Maria and her husband Melvin realised that they were not happy with their jobs. They wanted to do something more meaningful and fulfilling, something that would bring joy to themselves and others. This episode is full of those meaningful moments, as Maria describes the highs and lows of running a retail store and ecommerce business while making so much of the stock. This is a wonderfully heartwarming episode, so grab your cup of tea, sit back and listen in!
Topics:
Starting and growing Duffy and PorterFrom online to physical storeThe importance of customer relationshipsLifetime value of the customerTop tips for makers considering scaling up or branching outChristmas is comingā¦.For more information visit: https://www.duffyandporter.ie/
Transcription and show notes available at: https://theretailadvisor.ie/
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