Afleveringen
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Product data is the plankton of ecommerce — the bottom of the food chain that everything else feeds on. Your content, your search rankings, the LLMs, the marketplaces: they're all eating what's at the bottom. Feed them junk, get AI slop. Few people understand this better than Ole Thorup, who built Accentuate Custom Fields as a solo developer back in 2016 — when metafields were just strings and booleans.
Ole's also just launched Kairos Protect — bot detection and checkout protection that keeps card testers and price scrapers out of your store and out of your analytics.
If you've ever fought with a 30,000-product catalog, managed product data in a spreadsheet you're scared to open, or wondered how the merchandising teams at big stores actually do it — this one's for you.
Building Accentuate in 2016, when metafields were strings and not much elseGrowing to 20,000+ merchants and the Shop Circle exitHow Live Metafields works (and the lesson about not over-engineering)Conversion and merchandising use cases merchants loveMetafields as the trigger for Shopify Flow automationsInventory, ERPs, PIMs and getting data into the right shapeAI, MCPs and where apps still winKairos Protect: bots, card testing and checkout protection
We've put together a playbook to go with this episode: Your Shopify Products Are Being Read By Machines. Find it on Substack, and if you're not subscribed yet — do the thing.
This episode is sponsored by The Support Heroes — dedicated Shopify support agents who actually know what they're doing. Head to thesupportheroes.com.
And if you're talking product data, you should be managing yours properly. Product Pelican is a native PIM for Shopify — manage and audit your entire catalog at scale, with missing data, broken images and SEO gaps flagged before your customers find them. Install it from the Shopify App Store.
In this episode:
00:00 — Why product data is the plankton of ecommerce02:27 — Building Accentuate in 2016: strings, booleans and stringified JSON07:12 — 20,000 merchants and the Shop Circle exit07:59 — Live Metafields: data that updates itself11:37 — Use cases: bestseller collections, conversion data, review filtering14:21 — Metafields as Shopify Flow's biggest unlock16:38 — Warehouse stock vs store stock: the inventory puzzle18:37 — The Omnibus directive: boring stuff, solved for you20:05 — ERPs, PIMs and 30,000-product catalogs22:09 — Shopify's Claude and ChatGPT apps: threat or opportunity?24:35 — A crowded App Store and why service wins30:02 — Kairos Protect: bots, card testing and checkout protection33:00 — Wrapping up
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Compliance. It's the 4PM Friday conference slot that clears the room faster than a fire alarm. But get the right person talking about it and suddenly it's actually kind of fascinating. Elena Tsacheva from ConsentMo is that person — she makes cookie banners and GDPR regulations genuinely watchable, and she's built one of the most sophisticated consent platforms in the Shopify ecosystem to back it up.
the Digital Omnibus directivewhy compliance and AI are increasingly at odds with each otherwhy the future of consent might not involve cookie banners at all.
We get into why 20 US states now have their own privacy laws (and why that number keeps climbing), what's actually broken about the vibe-coded cookie banner approach, and why Shopify's built-in banner is fine right up until it isn't.
We also discuss
Outside the product, we hear about running team brainstorms in a toddler café, dressing for Paris Fashion Week at an e-commerce conference, and getting surprised with a birthday cake by the Zapier team in the middle of the Wide event.
We've put together a Compliance Playbook to go with this episode. Search for The Shopify App Show on Substack. And if you're not already subscribed, do the thing — like, subscribe, share, all of it.This episode is sponsored by The Support Heroes — dedicated Shopify support agents who actually know what they're doing. Head to thesupportheroes.com.
Checkout Consentmo for your privacy compliance needs, and for Price Tracking compliance, check out one of my apps, Omnibus Owl.
And most importantly, we featured my daughter's cookie business, Sophies Cookies, on this episode.YouTube Chapters:
00:00 — Introduction
01:29 — Making compliance content people actually watch
03:12 — What ConsentMo actually does (it's a lot)
06:56 — What drives the roadmap — and what gets a hard no
10:02 — Saying no: the art of not shipping everything
13:34 — Will merchants just vibe code their own cookie banner?
16:19 — Why hasn't Shopify just built all of this?
20:35 — Why human support still matters (especially in compliance)
21:32 — What's next: Germany's cancel law and the Digital Omnibus
25:16 — Will cookie banners eventually disappear?
27:00 — Martin's daughter's cookie website makes an appearance
27:38 — The Wide Paris event: fashion week for e-commerce
31:12 — Wrapping up
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Zijn er afleveringen die ontbreken?
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Subscriptions are the holy grail if you get them right: recurring revenue from your best customers.
Gavin Ballard has spent 15 years tackling the hardest problems in the Shopify ecosystem, founded Disco Labs, and now runs Submarine — the platform powering subscriptions, memberships and pre-orders for some of the most complex Shopify brands out there.
This chat's timely - Gavin just got back from Sub Summit in Kansas City (the only conference dedicated entirely to subscription commerce), and Recharge just aquired Skio for $100M, a massive deal in thhe Shopify Subscriptions space.
We get into why slapping a "subscribe" button next to "add to cart" doesn't work anymore, what AI is actually unlocking (A/B testing your cancellation flows in real time, infinite personalisation segments that used to be impossible), and why you're not just competing with other Shopify subs — you're competing with Netflix, Spotify and every other line on your customer's recurring bill.
If you run a store, build apps, or you're an agency talking to merchants about retention — this one's loaded. Bonus: The Shopify Subscriptions Playbook goes with this episode.
Sponsor: The Support Heroes — trained Shopify support specialists who plug into your help desk, learn your brand voice, and handle your tickets like they actually give a shit. Tell them I sent you.
And one from me — Product Pelican. Audits your whole product catalog, finds the gaps — missing alt text, weak descriptions, uncategorised products, FAQ generation — and helps you fix them in bulk. Free to try or HMU for a demo!
In this episode
What Gavin learned at Sub Summit in Kansas CityWhy "add subscribe button" isn't a subscription strategyYou're competing with Netflix, not just other Shopify storesAI unlocking infinite personalisation segmentsA/B testing your cancellation flows in real timeThe Recharge–Skio deal and what it meansBuild vs buy your own subscription platformMemberships — the Qantas and Costco modelHow to actually get a subscription program off the roadmapChapters
0:00 Intro1:37 Recap of SubSummit Kansas City4:34 Why merchants get subscriptions wrong6:39 You're competing with Netflix, not other stores8:04 AI in the subscription space8:57 The personalisation segments AI unlocks12:01 A/B testing your cancellation flows13:39 Sponsor — The Support Heroes13:59 The Recharge–Skio acquisition15:49 Where Submarine sits in the new landscape18:36 Build vs buy your subscription platform21:29 Where AI actually adds value — connectors and custom logic23:23 Membership programs vs subscriptions24:03 The Costco & Qantas models26:13 What makes a membership program actually work27:55 How to get started if it's been on your roadmap for years30:34 Wrap up31:46 Product Pelican Promo -
Shopify POS is one of the biggest unlocks on the platform, but most merchants are scared to make the move — and honestly, a lot of POS apps are half-arsed. So this episode I'm going proper niche: POS Cafe, built by Carmel and Adam, who run the whole thing out of remote Queensland and service merchants all over the world.
How an agency side hustle became a Shopify POS appThe cafe gap nobody was fillingWhy "do one thing well" didn't work for POS CafeModifiers, KDS, print servers and online orderingBuilding the "Shopify way" — metafields, metaobjects, draft ordersWhy POS apps have to be stable 100% of the timeThe POS APIs they're still waiting onWhere Shopify POS caps out (and why they think it doesn't)The other niche POS devs worth knowing
We get into how two ex-agency operators stumbled into a gap nobody was filling (a merchant wanted to open a coffee shop inside their store), why the "do one thing well" advice broke down for them almost immediately, and how they've ended up with what's basically 5–10 apps in one, including an Uber Eats–style online ordering extension.
If you run a retail or food business, build apps, or you're weighing up a POS migration — this one's worth your time. Bonus: I've put together a Mastering the Move to Shopify POS Playbook drawing on this chat plus my earlier ones with Josh Bitossi and Jordan Finneran.
Sponsor The Support Heroes — trained Shopify support specialists who plug into your help desk, learn your brand voice, and handle your tickets like they actually give a shit. Carmel and Adam set night alarms to check their tickets — they could use these guys. Tell them I sent you.
And one from me — Product Pelican. Audits your whole product catalog, finds the gaps — missing alt text, weak descriptions, uncategorised products — and helps you fix them in bulk. Free to try.
In this episode
0:00 Intro1:05 From custom furniture to Shopify — Adam's origin story3:40 The cafe request that started it all4:22 What a food service business actually needs5:00 Launching POS Cafe and 18 months of feedback6:13 What POS Cafe does that Shopify POS can't6:57 Modifiers done properly7:26 KDS, print servers and receipt printing8:30 Native discounts and online ordering9:33 Why "do one thing well" broke down10:58 Sponsor — The Support Heroes11:27 Product Pelican12:07 Why good service is what makes the product13:08 Building for scale and stability14:30 The "Shopify way" — metafields, metaobjects, draft orders16:07 What's still hard to do on Shopify POS18:42 Bringing merchants into the feedback loop20:00 Where does Shopify POS cap out?21:14 POS as the front door to Shopify22:04 Other niche POS devs worth knowing23:54 The Shopify dev community25:08 Marketing a product from remote Queensland25:25 Building trust from the other side of the world27:17 Why passion cuts through28:26 Wrap up
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The Shopify checkout is the one part of the customer journey that's guaranteed — every customer goes through it, no matter how they got to your store. So I've grabbed Blake Waldron, who spent years building Shopify stores and now runs Checkout Components, the app for making that critical moment actually work for you.
We get into what makes a good checkout (hint: stop assuming every customer wants to see the same thing), why an always-on upsell isn't distracting — it's table stakes, and the body shop trick that lifted sale conversions instantly.
Plus we cover ShopPay rendering gotchas, Australia's at 50% ShopPay adoption and what that means for your extensions, and the OpenAI backflip that confirmed checkout is now the only guaranteed touchpoint.
We also get into the basics everyone's ignoring — clean product data, accurate prices, Shopify's product taxonomy — and why getting those right matters more than chasing the agentic commerce hype.
If you run a store, build apps, or you're an agency still treating checkout as "set and forget" — this one's worth your time. Bonus: I've put together a Checkout Playbook to go with this episode.
Sponsor The Support Heroes — trained Shopify support specialists who plug into your help desk, learn your brand voice, and handle your tickets like they actually give a shit. Tell them I sent you.
And one from me — Stork Credit. Dead simple, native-built Shopify app for issuing store credit instead of discount codes. Free to install.
In this episode
What actually makes a good checkoutWhy an always-on upsell is table stakesThe ShopPay rendering toggle most people missThe Body Shop sale-banner trickHonest analytics vs vanity attributionWhy product taxonomy is the real agentic commerce prepWhat Blake saw at Shop Talk in VegasWhere Checkout Components is heading nextChapters
0:00 Intro0:57 What makes a good Shopify checkout2:48 The always-on upsell (and 10,000 pairs of socks)3:43 Why replatformers don't touch checkout — and why they should5:33 Upsells without overwhelming the form7:31 ShopPay — the toggle most extensions miss8:54 ~50% ShopPay adoption in Australia10:50 Sponsor — The Support Heroes11:35 Stork Credit12:00 Agentic commerce and the OpenAI backflip13:43 Checkout as the only guaranteed touchpoint14:38 The body shop sale-banner trick17:00 Honest revenue attribution vs double-dipping19:35 Building an analytics system that actually works21:13 Product data, taxonomy, and the low-effort high-impact win24:28 Plug — Product Pelican for bulk catalog cleanup25:48 Inventory and prices — the boring stuff that matters most27:25 Two takeaways: get your data right, get your checkout right27:42 Shop Talk Vegas — what's happening in North America30:27 Translation, Europe, and 600+ installs33:19 What's next for Checkout Components37:03 Wrap up -
This is a big one. Shopify Flow has had the biggest glow-up of any feature on the platform, and today we're going inside the mothership to talk to the bloke running it. Paul Nuschke leads Shopify Flow, and he joins me to unpack one of the most insane stretches of shipping in Flow's history - Sidekick integration, and so many other improvements.
We get into what it took to make Sidekick build working workflows without hallucinating itself into oblivion (fact: 40% of new Flows are now created with Sidekick), why Flow has out-shipped Zapier for Shopify use cases, and the apps doing the most interesting things with Flow connectors.
Plus: scheduled jobs vs product update triggers, why Flow doesn't do Git integration (yet), Flow vs custom middleware, and what's coming at Editions and Dotdev.
If you build apps, run a store, or you're an agency still telling clients "Flow can't do that" — this one's going to change your mind.
Bonus: I've put together a Shopify Flow Playbook to go with this episode. Link below.Sponsor
The Support Heroes — trained Shopify support specialists who plug into your help desk, learn your brand voice, and handle your tickets like they actually give a shit. Tell them I sent you.
And one from me — Stork Credit. Dead simple, native-built Shopify app for issuing store credit instead of discount codes. Free to install.
In this episode
Teaching Sidekick to build working workflows40% of new Flows are built with SidekickUsing Flow templatesThe product update trigger problem (and the workaround)Flow as middleware — when it makes senseWhy there's no Git integration (yet)App connectors — who's doing it rightWhat's coming at Editions and Partner ConferenceChapters
0:00 Intro1:08 Welcome Paul + recent Flow updates1:34 Top-down editor, testing, Sidekick3:26 New queries and closing API gaps4:38 Has Flow out-shipped Zapier?5:08 Sidekick — how big a lift was it6:06 Teaching Sidekick to build workflow JSON7:19 Why testing was non-negotiable7:31 The drill-down problem Sidekick killed8:30 Order confirmation emails + run code10:06 40% of new Flows built with Sidekick10:55 Sponsor — The Support Heroes11:35 Stork Credit12:14 Templates and the blank-canvas problem13:10 Why describing what you want is the bottleneck14:03 The gnarliest workflows Paul has seen15:08 Metafields — Flow's most underrated unlock15:25 The product update trigger problem17:03 App-built triggers and infinite loops18:15 Flow as middleware vs Boomi21:09 Version control and managing Flows across stores25:25 Why editing a .flow file outside Flow is risky27:30 Copy to another store28:00 App connectors — who's doing it right30:14 Why most app-to-app integrations should use Flow32:16 Advice for app devs building connectors34:18 Get involved in the dev community35:05 What's coming at Editions and Partner Conference37:03 Wrap up -
Store Credit is the most slept-on feature on Shopify. Stores are still running tired discount codes and clunky points-based loyalty — when the tool that replaces both has been sitting in Shopify waiting.
Mat has been solving the "how do I reward customers" problem longer than most — he built Gift Card Factory and DataJet before Shopify even had native store credit, and we've teamed up on Stork Credit, an app that turns store credit into cashback, loyalty, and rewards automation.Want to put this into practice?
Sponsor
Read The Store Credit Playbook — 10 specific campaigns you can run this week.This episode is brought to you by The Support Heroes — dedicated support agents who understand the Shopify ecosystem, plugged directly into your help desk. Stop being your own support rep. Head to thesupportheroes.com.
LinksStork CreditThe Store Credit PlaybookGift Card FactoryOmnibus OwlThe Support HeroesChapters0:00 Intro1:30 Why did Shopify wait 10 years to ship store credit?2:30 What's broken with discount codes, gift cards and points3:40 Store credit works natively with Markets and B2B5:00 What Stork Credit adds on top of native6:30 One-click cashback templates7:30 Gift Card Factory — faking store credit9:10 Shopify Flow as a superpower10:30 Keep your flows simple12:30 Flow connectors = the test of a good Shopify app14:15 Sponsor — The Support Heroes14:45 Why the EU Shopify market is a growth opportunity17:55 The EU Omnibus price tracking law21:30 Polish developers to watch23:30 From Melbourne backpackers to Shopify app founder25:30 Wrap up -
You can do everything right for your ecommerce business.
But if your inventory isn’t right, it all goes down the toilet and you start flushing money away.
That’s why people like Jordan Finneran, from Pimsical, are some of the most important people in the Shopify ecosystem.
If you care about saving time, money and delivering the best experience for customers, everything we cover in this episode is relevant.
Jordan is on a mission to optimise your operations and streamline your business backend.
In this episode we talk stocktake, omnichannel, POS, warehouses and everything that makes them talk to each other.
We also talk about what Core Web Vitals would look like in a physical store, and why a Garmin integration for Shopify POS could provide some important metrics, so we have a bit of fun too!
SponsorThanks as always to The Support Heroes for sponsoring this episode and for supporting over 100 apps across the world by managing their customer support.
0:00 - Inventory is Cash 💰
1:05 - Meet Jordan Finneran, Operations Optimiser 🛠️
1:20 - Listening to Merchants: Building Back-of-House Heroes
2:29 - Success is Saving Time and Getting Accurate Stock ⏱️
4:36 - The End of Stocky: Pimsicle is Here to Help!
6:25 - Shopify POS: The Best Foundation for Success
7:32 - Playing Catch-Up: Staying Ahead of Shopify's APIs
9:41 - AD: The Support Heroes - Stop Answering Tickets!
10:12 - Retail OS: Bridging the Gap for Larger Merchants 🛍️
16:34 - Optimization & Stairs: Retail's Core Web Vitals 🏃💨
18:18 - A Garmin Integration in Retail OS? ⌚
18:37 - The Future of Retail: Better Forecasting & App Integrations 🔮
21:11 - The Messiness of Integrating Multiple Retail Metrics
23:02 - Sticking with Shopify as You Scale: Beyond ERPs 🚀
27:18 - A Bit of Self-Indulgence: Jordan's Shopify Build Award 🏆
29:34 - Wrap Up: Save Money, Make Money with Better Operations
PimsicalThe Support HeroesThe Shopify App Show
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Not every store needs more apps. But every store needs a great front end — and Anne Thomas from Design Packs has spent the better part of a decade making sure Shopify merchants can build one without losing their minds.
Why vibe-coded apps are clogging the Shopify App Store review queueWhere page builders still win over AI-generated sectionsThe 10% off popup problem — and what to focus on insteadWhy metafields are the #1 thing that makes an app integrate well with themesThe landing page playbook that still works in 2026 (it's boring, and it's right)What a good quarterly self-audit of your store actually looks likeWhere Design Packs is headed — design systems, templates, and modularity
Anne co-created Flex Theme, one of the most respected themes in Shopify's history, and now runs Design Packs — a modular sections app that's evolved constantly since launching in 2021. She also runs Shop Critiques, so she's looking at real stores every day and seeing exactly what's working and what isn't.
Martin and Anne cover the vibe-coded app apocalypse, why your 10% off popup is probably doing more harm than good, and why the basics of a good landing page haven't actually changed — even in 2026.
Sponsor
This episode is brought to you by The Support Heroes — dedicated support agents who understand the Shopify ecosystem, plugged directly into your help desk. Stop being your own support rep. Head to thesupportheroes.com today.
In this episode
LinksDesign PacksThe Support HeroesCHAPTERS
0:00 Intro1:12 The "eliminate all your apps" trend — is it legit?3:12 Vibe-coded apps flooding the Shopify App Store3:43 How Design Packs stays relevant as the market floods5:27 Sections Everywhere changed everything6:25 Where page builders beat native theme building7:08 AI section generators — useful or a mess?8:27 Should Design Packs have a chatbot or MCP interface?9:18 The "service as a software" model9:51 How to handle feature requests without wrecking your product11:10 What merchants are actually buying in 2026 12:26 What makes a good landing page in 2026?13:24 The basics still win — FAQs, schema, real descriptions15:19 Product data and GEO — same rules apply16:07 What apps work best alongside Design Packs?17:32 Metafields are the #1 integration unlock18:35 Shop Critiques — common storefront mistakes19:17 The 10% off popup pet peeve21:14 What to do instead of the popup22:28 Stop blocking conversions — focus on the product page23:07 Where is Shopify theme development headed?25:19 Design Packs' modular design system for 202626:19 Wrap up -
Not every brand gets Kim Kardashian. But every brand can build a structured, impactful influencer program — and Yash Chavan from SARAL is the guy to learn from. SARAL is the end-to-end influencer OS used by consumer brands, mobile apps, and B2B companies to find, manage, and measure influencer programs at scale.
Martin and Yash cover how to find the right influencers, why Snoop Dogg probably isn't the right fit for your brand, and the real reason your Google Ads suddenly seem to be performing better.
SponsorThis episode is brought to you by The Support Heroes — dedicated support agents who understand the Shopify ecosystem, plugged directly into your help desk. Stop being your own support rep. Head to thesupportheroes.com today.
How to build your "ideal creator persona" before touching any platformThe investment barbell strategy for your influencer rosterThe SARAL lookalikes feature — find the affordable version of Snoop DoggWhy AI influencers aren't actually influencersThe attribution problem — why your influencer program gets less credit than it deservesHow to talk to your CFO about influencer ROI
In this episodeLinks
SARAL — Influencer OS for consumer brandsHow to Prove ROI of Influencer Marketing to Your CFOAI Influencer Budget CalculatorThe Support HeroesChapters
0:00 Intro0:56 What verticals use influencer marketing?3:31 How to get started5:54 Where SARAL fits in the stack6:50 Sponsor — The Support Heroes7:56 Micro vs macro influencers10:06 Finding influencers who drive buying decisions12:37 The investment barbell strategy15:39 The Snoop Dogg lookalike hack16:17 Why AI companies use real influencers20:08 Measuring ROI and proving value to your CFO21:35 The Google Ads attribution trap25:02 Affiliate codes only tell 20-25% of the story26:21 Brands with great influencer programs to learn from27:33 Wrap up + how to find SARAL -
Are customer surveys conversion killers, or are they the secret weapon to understanding your buyers?
In today’s episode of the Shopify App Show, I chat with Jason Zigelbaum, the solopreneur behind ZigPoll—a leading customer survey app for Shopify.
We dive deep into the psychology of why customers actually want to give feedback, the magic of the post-purchase touchpoint, and how even the most "boring" brands can build highly engaging surveys.
Jason also shares behind-the-scenes insights on bootstrapping a SaaS product as a solo developer, how user feedback shaped ZigPoll's UX, and how AI is revolutionizing data analysis and referral attribution.
Whether you're struggling to understand your store's drop-off rates or want to know exactly who is buying your products, this episode is your crash course in collecting and leveraging zero-party data.
⏱️ Chapter Breakdown[00:00] Introduction: Meet Jason Zigelbaum and discover ZigPoll, the Shopify app designed to capture feedback at every stage of the customer journey.[00:33] Overcoming Survey Fatigue: Why do people actually fill out surveys? Jason explains why context and timing are the ultimate keys to high engagement.[01:59] The Magic Touchpoints: Beyond the post-purchase survey—leveraging Exit Intent and Conversion Rate Optimization (CRO) surveys based on scroll depth and time on site.[03:03] Surveys for "Boring" Brands: Tactics for increasing engagement when you sell unglamorous products, including strategic incentives and psychological question-ordering.[05:06] Designing for High Completion Rates: How ZigPoll balances complex backend analytics with a frictionless, one-question-at-a-time frontend experience.[07:15] The 3 Pillars of E-commerce Surveys: Jason’s straightforward, no-overwhelm framework for merchants setting up surveys for the first time.[09:01] Sponsor Break: A quick word from our sponsor, The Support Heroes.[09:50] Fixed Choice vs. Open-Ended Questions: The strategic balance of getting customers to commit with checkboxes before unlocking the goldmine of open-ended feedback.[11:52] Sticking to the E-commerce Niche: Why Jason prefers focusing purely on e-commerce rather than branching out into SaaS templates.[13:51] Managing SaaS Churn: The reality of seasonal app usage in e-commerce and why starting and stopping data collection is a valid merchant strategy.[16:36] The Future of AI in Surveys: Using MCP servers and AI agents to distill thousands of natural language responses into actionable trends.[18:39] Changing E-commerce Attribution: How the rise of AI chatbots (like ChatGPT and Claude) is changing how brands track where their customers come from.[20:09] The Solopreneur Journey: Jason shares his experience building and scaling ZigPoll as a team of one, and how AI tools have boosted his developer velocity.🔗 Mentioned in this EpisodeApp: ZigPollSponsor: The Support Heroes -
This episode of The Shopify App Show is all about Pre-orders.
I’m lucky enough to be joined by Sandesh Kulai from Stoq. He lives and breathes the topic, and has built not just the toolset but pre-defined game plans for Shopify stores to drive more sales through pre-orders.
Like all the great founders we’ve talked to on this show, Sandesh hasn’t just built a set and forget product, he is working with his customers every day to help make his product better for them.
There’s no one-size-fits-all solution for pre-orders. It’s obvious that pre-orders can make a big impact on an ecommerce business, but they need all parts of the business, from warehouse & supply chain to marketing & customer support to all be aligned.
If you want to learn from the guru of pre-orders, you’ve come to the right place.
Chapter Outline[00:00] Introduction: Martin introduces Sandesh from Stoq and the "guru" status of his pre-order expertise.[01:42] The "Evergreen" Pre-Order: Case study of a truck parts store using pre-orders to manage thousands of SKUs without holding inventory.[03:00] Pre-Orders for Startups: Using pre-orders as a "validation engine" for new brands to gauge demand before manufacturing.[06:17] Building for the Shopify Ecosystem: The philosophy of building native apps that grow with the merchant.[08:49] The Power of Shopify Flow: Using custom automations and "Sidekick" to create bespoke merchant workflows.[11:09] The Human Element in Support: Why complex apps like Stoq require 24/7 human experts alongside AI.[14:27] Sponsor Break: The Support Heroes: A word from our sponsor on how to scale your app's support without drowning in tickets.[15:10] The "Built for Shopify" Standard: Sandesh’s experience being named one of the top 25 apps on the platform.[19:54] Navigating Inventory & Logistics: Solving the "Negative Inventory" headache and downstream fulfillment challenges.[24:19] UX and Customer Trust: Ensuring customers know they are pre-ordering at every step of the journey to reduce support tickets.Thanks as always to The Support Heroes for supporting this episode, just like they support over 100 of the top Shopify Apps. If you're an app developer and want time back in your day, reach out to The Support Heroes to take over your customer support tickets with their dedicated service.
Stoq on the Shopify App StoreThe Support Heroes (sponsor)
Resources & Links: -
In this episode, we explore how Shopify's evolving discount landscape is being shaped by innovative apps like Discount Kit.
Sammy Isseyegh shares insights into the platform's capabilities, the importance of flexibility in promotions, and the future of commerce automation.Key Topics:
The shift from discount codes to automated, frictionless discountsHow Shopify Functions enable powerful, developer-friendly promotionsThe role of metafields and storefront sync for customization and UXThe significance of building apps that integrate seamlessly into the platformOpportunities around multi-market, location-specific discounts, and B2BThe impact of Shopify's new AI and agentic commerce features on apps and merchantsBest practices for balancing complexity with simplicity in promotion designTimestamps:
00:00 - Introduction to Shopify discount evolution and Sammy I’s background
01:02 - Are discount codes becoming obsolete? The debate
01:53 - The evolution of Shopify from Scripts to Functions and the developer challenge
02:18 - How Discount Kit fits the platform's expansion
04:15 - Using Discount Kit as a cheat sheet for rapid experimentation
06:21 - The importance of Shopify-native data storage in app development
06:45 - Support Heroes’ role in enabling global customer support for apps like Discount Kit (plug for our Sponsor, The Support Heroes)
09:15 - Complex scenarios merchants face beyond standard discounting
10:07 - The challenge of explaining advanced discounts to customers
11:34 - Creative use cases and surprising implementations of Discount Kit
14:01 - The importance of storefront UX and dynamic promotional displays
15:12 - Innovations with Discount Kit Live for storefront data sync
17:27 - Putting discount data into Shopify metafields for flexibility
19:13 - Building better integrations with Shopify Flow and app ecosystems
21:50 - The significance of app data being accessible platform-wide
24:29 - How some developers reduce onboarding costs with flexible integrations
26:20 - B2B, markets, and multi-location discounts
28:50 - Customization challenges for geographically diverse stores
30:41 - Final thoughts: the importance of balancing technical power with UX and simplicity
Discount KitThe Support Heroes (sponsor)
Resources & Links:Connect with Sammy I:
LinkedIn | TwitterEnjoy this episode for a strategic look at how apps like Discount Kit are driving Shopify toward a more flexible, automated discount future—balancing technical wizardry with great user experience.
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Everyone knows that bundles are a powerful tool in ecommerce. But for many, it can be an overwhelming topic.
In this episode, Prakhar from FoxSell Bundles shares his experience on the evolution of bundling technology in Shopify, operational challenges, and the exciting future shaped by AI and agent commerce. Whether you're a developer, ecommerce manager, or business owner, his perspective offers clarity on how to harness bundles for growth and innovation.
manager, or business owner, his perspective offers clarity on how to harness bundles for growth and innovation.
Main insights:
Effective bundle strategies vary significantly by industry, with food, cosmetics, and fashion each requiring different approaches to maximize conversions.Starting with fixed, preset bundles based on customer reports and gradually evolving based on operational insights helps businesses adopt bundling without overwhelming them.Scaling bundles involves operational challenges like inventory management, preventing double discounts, and handling rapid sell-outs—solutions often require process adjustments.The future of bundling is intertwined with AI-driven agent commerce, emphasizing knowledge sharing between products and cross-store recommendations rather than UI complexity.AI's rapid evolution will make personalized, cross-store bundles more accessible, but brands need to adapt their processes and data integration.Shopify's ongoing improvements are crucial, such as native bundle reporting and component display on storefronts.The community in the bundle space remains collaborative, with competitors recognizing the value of shared knowledge and a large, growing market.Timestamps:
00:00 - Introduction: The importance of customization in e-commerce bundles
02:03 - Why FoxSell focused on native Shopify bundling APIs
03:11 - The difference between early app development and today's native tools
04:56 - FoxSell's value proposition: flexible, developer-focused bundling engine
06:39 - Communicating complex bundle features to merchants
07:26 - Strategies for onboarding and supporting agencies and developers
09:39 - What makes an effective bundle across different industries
12:55 - Overcoming operational challenges in scaling bundles
15:02 - The role of support teams like Support Heroes for app success
20:05 - The future of agent commerce and AI-driven bundling experiences
23:31 - How AI will shift from merchant-centric to shopper-centric bundling
26:19 - The evolution of FoxSell and staying relevant amidst platform changes
28:35 - Next features and improvements needed from Shopify
30:14 - Collaboration and competition within the bundle app ecosystem
31:33 - Final thoughts: The importance of community and innovationResources & Links:
FoxSell – Official websiteShopify API Documentation – Native bundling APIs and functionsSupport Heroes – Customer support for Shopify apps (proud sponsors of The Shopify App Show)Erika’s – Example of a successful bundle app brandConnect with Prakhar:
LinkedIn• Twitter
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Today’s episode of the Shopify App Show is as topical as they come.
Search has changed more in the last 12 months than in the previous 20 years combined.
Is the search bar now a chat box? Is it AI, curated, or algorithmic? Does the traditional "Results Page" even exist anymore?
The answers are changing daily. But one thing is clear: a new wave of apps is rewriting the rules of discovery.My guest today is Sebastian Hooker, an ex-Google & Microsoft engineer who left the land of tech giants to build Nimstrata.
Nimstrata’s proposition is simple: it puts Google’s enterprise-grade search algorithms directly onto your Shopify store, powered by Google Cloud Vertex AI.
I learn something new every time I talk to Sebastian—and I’m sure you will too.Every week, the Shopify App Show showcases the independent apps that are changing ecommerce.
Takeaways
The search landscape in e-commerce is rapidly evolving, influenced by AI and changes to user behaviour.Nimstrata aims to democratize access to Google's search algorithms for Shopify stores rather than trying to reinvent the wheel.On-site search experience is crucial for converting visitors into customers, but not all stores need an enterprise tool to achieve this. A streamlined tech stack with essential apps can create a more powerful customer experience.Users are increasingly using conversational queries in search, changing how merchants should optimize their content.Data quality is foundational for effective search and merchandising in e-commerce. The future of UCP will require merchants to adapt their data structures and practices.Merchants need to be aware of the paradox of choice when presenting products to customers.It's essential to balance user needs with the fast-paced changes in technology.Chapters
00:00 From Google to Nimstrata: Meet Sebastian Hooker
07:02 Nimstrata's Role in E-commerce Search
12:00 Personalization in Search: Enhancing User Experience
14:58 The Evolution of Search Queries
19:20 Conversational Commerce: Redefining User Interaction
22:36 The Paradox of Choice in E-commerce
26:14 Data Quality: The Foundation of Effective Search
27:12 The Future of Data Quality in E-commerce
33:32 Navigating Product Roadmaps in a Rapidly Changing Landscape
36:29 Innovations and Challenges in E-commerce Tools
43:06 Optimizing Your E-commerce Tech Stack
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There haven't been many Shopify apps break onto the scene in the past few years with as much impact as Order Editing.
They have struck a formula to envy - a simple product with a failsafe value proposition. They're led by a couple of savvy founders who have grown their brand in public with that perfect balance of youth, authenticity and most importantly results.
Kiril is the tech guy behind the product, but he is just as comfortable behind the microphone. Surprisingly this is his first ever podcast but you wouldn't know it.
00:00 Introduction to Kiril Climson and Order Editing03:39 Evolution of Order Editing: Features and Growth05:40 Expanding Beyond Order Editing by understanding Customer Needs07:47 Scaling Development: Balancing Speed and Quality10:05 Leveraging AI and Automation in App Development12:34 Integration Challenges and Solutions16:44 Innovating Address Validation for E-commerce20:54 The Importance of Scoping Projects Effectively23:35 Building no-bullshit analytics for apps
This is a must listen for anyone building digital products or apps, whether you're working agency side, client side or independently. Kiril is super generous with sharing his story and learnings as he evolved from being a designer to a CTO.
Chapters30:44 Future of AI in E-commerce and Shopify's Role
The evolution of Order Editing reflects the growth of Shopify's API capabilities.Customer feedback is crucial for feature development and app improvement.Scaling a remote team requires trust and effective communication.Innovative features like address validation can enhance customer experience if delivered properly.Effective project scoping is essential to avoid wasted time and resources.Analytics in e-commerce is complex and requires careful planning.AI integration should be approached cautiously, considering Shopify's advancements. There's no point building stuff that is going to become outdated almost straight away, or become part of the platform.
Takeaways -
Chatting with Josh Bitossi about Shopify POS is like talking to Steve Jobs about Apple. His knowledge as both a Shopify Alumni and indie app developer who has dedicated his expertise to building apps for Shopify POS.
Every episode the Shopify App Show chats with indie app developers who are breaking new ground across the Shopify ecosystem. Whether you are a business already using Shopify POS, you're considering a move to Shopify POS or are building stuff for POS yourself, Josh's insights are worth a million bucks. We discuss the challenges and limitations of Shopify POS, the importance of indie developers in driving innovation, and the future of scanning technology. This is not a product demo show!
