Afleveringen
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Why does wellness feel so hard to get right?
It’s not because you’re not trying, and it’s not because you don’t care.
The truth is, wellness often feels stuck in survival mode because there’s a hidden disconnect between hotel management and wellness leaders—and it’s costing more than just profits.
In this episode, I break down:
→ Why wellness often feels stuck in survival mode—and how to move past it.
→ The hidden disconnect between wellness leaders and hotel owners—and why it matters.
→ A simple, actionable framework to align your team and get everyone on the same page.
By the end of this episode, you’ll know why wellness feels so hard to get right—and how to take the first steps to align your team, clarify your purpose, and make wellness work for your guests, your team, and your bottom line. -
How do you know if hiring a wellness manager is the right move for your boutique hotel?
It’s a question I get asked all the time.
For some, it’s the key to growing their wellness offering.
For others, it’s an unnecessary expense.
The truth is, the decision comes down to your hotel’s unique goals and what wellness really means for your brand.
In today’s episode, I’ll explore:
→ When hiring a wellness manager makes sense—and when it doesn’t.
→ The key differences between wellness as a marketing tool and wellness as part of your brand’s DNA.
→ How to avoid the 'revolving door' of managers and ensure long-term success.
By the end of this episode, you’ll know exactly whether hiring for this role aligns with your hotel’s goals—and how to make the best decision for your property. -
Zijn er afleveringen die ontbreken?
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81% of employees say they’d work harder for a boss who shows gratitude.
Let that sink in.
What does gratitude have to do with wellness? Everything.
Gratitude is about creating a sense of balance and connection. It’s fundamental to achieving overall wellbeing—especially mental wellbeing. When we lead with gratitude, it shifts how we connect with our teams, how we inspire them, and how we show up for ourselves.In today’s episode, I’m joined by Brian Proctor, founder of Leeds Hospitality Group and host of the Tuesday Thanks podcast.
During the pandemic, Brian started a simple project: thanking one person every week on LinkedIn. What began as a personal practice turned into a movement—transforming relationships, team cultures, and even business results.
Today, he’s helping leaders across industries bring gratitude into their daily routines in a way that’s meaningful and impactful.
Here’s what we’ll cover:
→ How small, consistent acts of gratitude—like a handwritten note—can have an outsized impact on your team.
→ Why authenticity matters when expressing gratitude (and how to avoid sounding robotic).
→ The surprising ways gratitude can strengthen team morale, reduce turnover, and even boost productivity.
By the end of this episode, you’ll know exactly how to start using gratitude to inspire your team, boost performance, and create a culture where people feel valued and connected.
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How do you know if a brand is the right partner for your wellness offering?
Choosing the right product partner is one of the most important decisions you’ll make.
The wrong choice can lead to inconsistent guest experiences, wasted resources, and even impact your therapists’ performance.
But the right partner can help you deliver meaningful results, strengthen your concept, and build guest loyalty because they trust you to deliver results.
In today’s episode, I’m joined by Nick Irani from Subtle Energies—a brand deeply rooted in evidence-based practices.
Nick shares his insights on what makes a partnership successful and why it’s so important to align with brands that truly complement your hotel’s goals.
Here’s what we’ll cover:
→ How to choose product brands that address the real problems your guests face.
→ Why focusing your menu creates better results for guests and therapists alike.
→ The evergreen value of tactile therapies and their impact on your bottom line, even as technology rises.
If you’re a hotelier or wellness leader looking to make smarter decisions about your partnerships, this episode will give you the clarity you need.
________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
What does it actually cost to build a wellness facility in your hotel?
This is a question I get asked a fair amount, so today, I’d like to dive into the subject of costs.
If you’re a boutique hotel owner dreaming of creating something special—something that stands the test of time—this episode is for you. And if you’re a wellness leader wanting to understand the owner’s perspective, stick around.
Why is this important?
Because wellness is no longer a “nice-to-have.” It’s an essential part of the guest experience. Travellers today expect more than just a room and a bed—they want meaningful experiences. And for boutique hotels, wellness isn’t just about offering treatments; it’s about creating a space that reflects your values and sets you apart.
Here's the truth—full-blown wellness facilities aren’t cheap to build or maintain. And without a clear plan, wellness can quickly turn into a financial drain. That’s why it’s so important to understand the real costs and how to make wellness work as an asset, not a liability.
This isn’t just about numbers; it’s about creating value for your guests, your brand, and your future.
By the end of this episode, you’ll know:
→ The real numbers behind building a comprehensive wellness facility—no sugar-coating.
→ How to balance the high costs of wellness with long-term returns.
→ Why your wellness facility needs to be your hotel’s showroom and how to make it work for you.
By the end of the episode, you’ll feel confident to make the investment in wellness and know exactly what returns to expect.
________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
What if you could fund your wellness project without a bank loan or a big investor?
Finding funds to build a wellness retreat is tough. Most boutique hotel owners and wellness leaders need external funding to make their vision real. Traditional methods—loans, big investors, even government grants—are often slow and complex.
That is why I have invited my next guest in my Wellness in Hospitality interview series – Kevin Beutler, CEO of a real estate investment firm in Bali.
Kevin Beutler offers a different approach to wellness investment. He calls it tokenisation.
By using tokenisation, he’s made it possible for everyday people to own a piece of a wellness retreat. With hundreds of small investors, he funds wellness properties in Bali.
The result?
A funded retreat with a built-in community that cares about its success.
Today, you’ll learn
→ How Tokenisation works – What tokenisation means and how it lets people buy into wellness real estate, no matter their budget.
→ Funding without traditional loans – How to get funding from a community instead of relying on banks.
→ Community as an asset – How having investors as guests and supporters can keep a retreat full and thriving.
By the end of the episode, you’ll see how tokenisation could change funding for wellness properties. You’ll know how to attract community-driven investment and build a wellness project that’s accessible to everyone.
________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
Are we selling time or solving problems?
When I first started in this industry, I thought like everyone else—stack your high-yield treatments during peak hours, fill quieter slots with the shorter ones, measure everything down to the minute.
But I kept noticing one thing: a guest might receive an incredible treatment, but if it ended a few minutes early, they’d still feel short-changed. A five-minute difference was enough to overshadow an otherwise fantastic experience.
It got me wondering—Have we built a model that serves time more than it serves transformation? It got me wondering—Have we built a model that serves time more than it serves transformation?
Here’s the problem:
When we sell time, we miss the real value we’re meant to deliver.
The wellness industry has evolved far beyond minutes and prices.
Guests today seek something deeper than a timed treatment.
They’re searching for wellbeing solutions, and when we focus only on time, we’re indirectly training them to measure our value in minutes.
Today, I’ll dive into 3 shifts that change the way we approach wellness:
→ Breaking the time trap: Selling time might keep us organised, but it can cheapen the experience. When guests feel like they’re paying by the minute, it’s easy for them to feel unsatisfied—even when the treatment is exceptional.
→ Making transformation the focus: Instead of asking what treatment a guest wants, we can start with, “How do you want to feel by the end?” and follow up to confirm that outcome. It shifts the experience from a mere treatment to a tailored transformation.
→ Empowering therapists to deliver real value: With time as the focus, therapists often feel pressure to cut or adjust based on a strict protocol. When we empower them to work toward transformation, they can serve guests in a way that’s deeply impactful—and that freedom creates a more memorable experience.
If wellness is going to reach its potential as a 30-40% revenue driver, it won’t be because we’re counting minutes. It’ll be because we’re delivering genuine, life-changing results that leave our guests transformed.
________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
Have you ever heard that little voice saying, 'Who are you to be doing this?’
For so many of us—whether we're wellness directors or boutique hotel owners—this doubt creeps in, especially when we're striving for something big.
When we’re working in alignment with our purpose, we feel unstoppable.
But keeping that mindset strong isn’t a one-and-done; it’s a daily commitment.
That’s why I’ve invited today’s guest, Jerome Hopkins, to talk about the power of mindset.
Jerome’s journey is unique: a seasoned hotelier with years in high-ranking roles, from GM to investment, and now an author with two powerful books, Seven Keys to Developing a Better Mindset and Silencing Your Inner Critic.
In hospitality, a field that’s not exactly known for mindset training, Jerome's perspective is refreshing—and needed.
It's hard not to wonder: how many other hospitality leaders are searching for this kind of clarity and purpose? Today, Jerome will share:
→ How vision fuels true fulfillment beyond just career success,
→ The meaning of ‘action bias’ and how purposeful action transforms results,
→ And ways to quiet that inner critic, unlocking your potential.
In today’s episode I share a clip from my interview with Jerome Hopkins.
________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
Ever felt sandwiched between top management’s demands and your team’s needs?
If you’re a wellness manager, you know what I mean.
You’re constantly balancing what the GM wants with what your team expects—and sometimes, it feels like there’s no winning.
It can feel like you’re juggling endless demands from the top and bottom.
The end result?
Burnout - Losing the joy in a profession you once loved.
In today’s session, I’m joined by Kate Sotsenko ⏱️, founder of TheGoodBusy.com
Kate’s whole focus is on taking middle managers—just like you—from bad busy to good busy.
Here’s what we’ll cover:
→ Setting boundaries that serve both your team and your goals.
→ Reframing your GM and Executive Committee as clients—not just the boss.
→ Using data to show the impact of wellness—and speak the GM’s language.
As Kate says, the shift from bad busy to good busy isn’t about being less tired;
it’s about the right kind of tired—where every bit of work feels like progress toward something meaningful.
My biggest takeaway?
Remembering that our GMs and executive leaders are also our clients.
________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
Have you ever found yourself focusing on creating wellness offerings—only to realise that the results aren’t what you expected?
Maybe you’re a wellness director, a hotel owner, or a GM, and you’ve been wondering why selling more massages, facials, or yoga sessions doesn’t lead to the transformation you hoped for.
The problem isn’t that your services aren’t good enough—it’s that we’re looking at it all wrong.
We aren’t in the business of selling massages, facials or yoga sessions.
We’re in the business of solving guests wellbeing problems.
In today’s episode, we’re going to shift our perspective.
We’ll explore why focusing solely on selling treatments and sessions misses the point of wellness entirely, and what happens when we start thinking about wellness as a solution to wellbeing-related problems instead of just transactions.
You’ll learn 3 key things:
→ Why selling time slots or specific treatments can be a disservice to your guests and your business.
→ How focusing on the transformation, rather than the transaction, can elevate your wellness offering to a sustainable, revenue-generating asset.
→ The impact of simplifying your wellness menu and aligning it with guest needs for deeper connection and loyalty.
By the end of this episode, you’ll have a new perspective on how to position wellness as more than just a list of services.
You’ll see it as the key to enhancing guest experiences and your property’s bottom line.
________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
What role does landscape design play in elevating the wellness experience for hotel guests?
It's a significant investment, yet landscaping often receives less attention than it deserves. Too many times, it’s treated as an afterthought rather than a fundamental element of the guest experience.
In today's episode, I'd like to share insights from my conversation with Scott LaMont, CEO of EDSA. We delve into the often-overlooked importance of landscaping in hospitality and its transformative potential for guest stays.
Join me to explore:
→ Why Nature Matters: Discover how integrating natural elements into hotel design can enhance guest relaxation and satisfaction.
→ The Power of Community Engagement: Learn how connecting with local culture and businesses enriches the guest experience and fosters authentic connections.
→ Intentional Space Planning: Find out how thoughtful layout and design can encourage exploration and interaction among guests.
→ Practical Advice from Scott: Gain strategic insights on aligning landscape design with your hotel’s wellness offerings.
By the end of the episode, you'll see the significant impact that landscaping can have on wellness in hospitality and how to leverage it to enhance your guests' experiences.
________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
What exactly do you get inside the Wellness Asset Academy?
You've heard me talk extensively about my ESSENCE framework, which is at the core of my signature programme, The Wellness Asset Academy.
And now, you're asking:
→ what exactly do I get?
→ what results can I expect?
→ why is the Wellness Asset Academy different from all the amazing courses out there?
Join me today as I give you a detailed breakdown of what is included in the course, what results you can expect and how this programme is dfferent from the other great courses in the market.
I want to give you the information you need so you know if you're a good fit for the Wellness Asset Academy.
_________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
Have you ever wondered when to throw in the towel on your wellness concept and when to keep tweaking it?
Today, I’d like to talk about one of the biggest challenges wellness and hospitality leaders face: knowing when to fail fast and pivot versus when to hang in and iterate.
In this episode, we’ll uncover how to identify if your concept is fundamentally flawed or if it just needs a few tweaks. Many wellness leaders struggle with this decision, and I’m going to share some simple ways to help you figure it out.
Here’s what you’ll learn:
→ The emotional cycle of change that all leaders go through.
→ The four types of wellness offerings and how to tell which one you have.
→ How to decide whether to stick with your concept or pivot before it costs you too much time and money.
By the end of this episode, you’ll feel ready to make the right call — whether to pivot or fine-tune your wellness concept, saving you time and frustration.
_________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
What holds your team back from consistently delivering remarkable experiences?
You’ve put in the time and effort to build a strong, stable team, training and coaching them through various challenges.
Just when things seem to be going well, someone leaves, and you find yourself back at square one.
It’s frustrating, and it impacts your ability to provide the level of service you know your guests deserve.
Does that sound familiar?
Today, we explore the three wellness service myths that might be holding your team back from delivering exceptional experiences consistently.
We'll break down these myths, uncover the real issues behind them, and provide you with actionable steps to move forward.
📌 Here’s what you’ll learn:
→ The Three Myths That Are Holding Your Team Back: Discover the common misconceptions that cause service inconsistencies and prevent your team from achieving excellence.
→ The Reality of Wellness Service: Learn how to shift your focus from simply delivering treatments to solving your guests' wellbeing-related problems.
→ The Importance of Consistency: Find out how you can help your team deliver outstanding experiences every time.
→ Steps to Implement: Get clear, practical steps on how to set up your team for consistent success through glitch prevention strategies.
By the end of the session, you’ll know exactly how to set your team up for success and keep them delivering remarkable wellness experiences, each and every time.
_________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
How do you get your wellness concept back on track when it isn’t performing the way you hoped?
Today we're diving deep into a challenge that many wellness leaders face:
👉🏼 what to do when your wellness concept isn’t delivering the results you expected.
You’ve put in the work, aligned your vision with key decision-makers, and created a concept that you know is solid.
But despite all your efforts, the numbers just aren’t where they need to be.
Sound familiar?
We explore the common pitfalls that wellness leaders fall into when their concepts don't immediately succeed and how to avoid them.
I’ll walk you through how to navigate these challenges without abandoning your original vision.
📌 Here’s what you’ll learn:
→ Why doubting your concept can lead to four fatal mistakes and how to avoid them.
→ The myth of the “perfect” wellness concept and why it’s okay to need adjustments.
→ How to evaluate what’s working and what isn’t in your wellness offering.
→ The importance of iteration and constant refinement in delivering a successful wellness concept.
→ How to stay aligned with your big-picture goals without getting sidetracked by temporary setbacks.
By the end of the episode, you’ll have a clear roadmap for evaluating and refining your wellness concept to ensure it meets both your guests' needs and your business goals.
_________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
How can you find the right team to do wellness your way?
In today's session, we’re diving into the never-ending subject of talent shortage, specifically: how can you find the right people to do wellness the way you want them to.
As wellness leaders and hoteliers, our problem doesn’t tend to be our ability to come up with ideas. Our main pain point is finding the people to EXECUTE our vision and to make it a reality.
📌 Here’s what you’ll learn:
→ How to streamline your headcount and organize your business efficiently and cost-effectively.
→ How to find, hire, and keep the right people to deliver wellness in your hotel without going over budget.
→ How to avoid having your business be affected by mood swings or lack of motivation.
By the end of the session, you’ll how to:
1.- organise your business in a smooth and smart way, without hiring talent you can’t afford.
2.- put together a lean and ideal team, ordinary yet keen people who WANT to go the extra mile.
_________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
How can you design a wellness concept that no other hotel can replicate?
As wellness leaders aim to craft something extraordinary.
We want our approach to not only be different and unique, but also impossible for competitors to copy.
In today's episode, here’s what you’ll learn:
→ Why focusing on how you deliver wellness, rather than what you offer, is the key to creating a unique concept.
→ How to map out the guest journey to identify opportunities for unforgettable wellness experiences.
→ Practical steps to highlight your property's strengths and address any weaknesses in your wellness offerings.
→ The power of simplicity: why concentrating on what you do best is more effective than overcomplicating your offerings.
By the end of the episode, you’ll have a clear roadmap to create a proprietary wellness concept that sets your hotel apart.
_________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
Can wellness services in hotels really be turned into profit, or are they just perks that guests take for granted?
In today's episode, we’re tackling a big question: how can wellness directors make wellness offerings not just a nice addition, but a profitable part of the guest experience?
As guests come to expect things like yoga sessions, mindfulness workshops, and healthy meals during their stay, how can we ensure these services actually boost the hotel's revenue?
Here’s what you’ll learn:
→ Why the usual ways of trying to make money from wellness services often lead to disappointment.
→ How focusing on the less obvious benefits of wellness can improve both guest satisfaction and the hotel’s profits.
→ Practical tips for weaving wellness into every part of the guest experience, turning it from a simple expectation into a standout feature.
By the end of the session, you’ll be ready to rethink how your hotel handles wellness and make it a real asset.
_________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
Have you ever found yourself excitedly launching a wellness concept, only to watch it stall before even getting past the start line?
Many of us have been there—whether you’re a wellness director, a hotel owner, or a GM with a passion for wellness, the initial thrill can quickly fade when faced with the reality of getting everyone aligned. The excitement is intense, but too often, the sheer number of ideas and perspectives from passionate stakeholders turns into a paradox, causing your concept to stall before things take off.
In today’s episode, we deep dive into the heart of this common challenge. We’ll explore why so many wellness projects stumble at the starting line, and more importantly, how to avoid that outcome.
You’ll learn three key things:
→ How to identify and align the values of all key stakeholders – ensuring everyone is on the same page from the very beginning.
→ Why understanding who you truly want to serve is critical – and how it will save you from costly detours.
→ The importance of tailoring your concept to your destination – to create a wellness offering that resonates deeply with both your guests and your community.
By the end of this episode, you’ll have a clear roadmap to move your wellness concept from ideation to successful implementation.
_________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide -
How can you create a distinctive identity that makes your hotel unforgettable?
Today’s episode is the last of a three-part guide on mastering the creation of impactful wellness concepts.
We continue with the million-dollar question: How can you create a distinctive identity that makes your hotel unforgettable?
In the last two episodes, 68 and 69, I talked about the Emotional Cycle of Change and its critical role in the success of any project.
At the start of any venture, we’re at an emotional high, but as we move forward, we often hit the lowest points—sometimes even rock bottom. This phase, known as the "River of Misery," is something we all go through, regardless of our experience. Ideally, we emerge stronger, better, and transformed, though not everyone makes it past the lowest point.
Today, I’d like to talk about how you can move on stronger, better and transformed after successfully navigating through the River of Misery. I show you how you can get to Mount Transformation – when you know you have mastered how to create distinctive wellness concepts that are profitable, loved by your guests and team, and make a positive impact.This isn’t about one-hit-wonder concepts; it’s about the strategy and psychology behind them.
In this episode, you’ll learn how to:
→ Build strong relationships with customers who love and promote your brand.
→ Become a vital and valued part of the local community.
→ Give back to the environment and community, ensuring long-term sustainability.
→ Stand out by being uniquely different, not just a better version of others.
→ Always deliver high-quality experiences to maintain your unique identity.With this seal of difference, you'll have built a loyal and engaged customer base, become a landmark in your community and an important value contributor to the entire ecosystem – regenerating so future generations can thrive without depleting.
In today’s episode, I delve into how you can create your seal of difference, so you have a wellness concept that is both profitable and impactful.
_________
Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group program where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide - Laat meer zien
