Afleveringen
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Summary
In this episode, Ross Saunders and Robin O'Grady discuss conflict and culture in the workplace. They highlight the importance of communication in preventing and resolving conflicts, both within teams and with customers. They emphasize the need for clear and direct communication, as well as providing the 'why' behind decisions and expectations. They also discuss the role of culture in fostering engagement and connection within a team, and the importance of getting to know team members on an individual level. The episode concludes with advice on actively listening to team members and regularly meeting with them to maintain open lines of communication.
Takeaways
Clear and direct communication is key to preventing and resolving conflicts in the workplace.Providing the 'why' behind decisions and expectations helps foster understanding and engagement.Getting to know team members on an individual level helps build a positive culture and connection.Actively listening to team members and regularly meeting with them promotes open communication and prevents issues from escalating.About Robin:
Robin is an international speaker, fitness industry leader, and corporate culture specialist. She is dedicated to empowering individuals and organizations to achieve attainable wellness goals, leading to a sustainable workplace culture. She delivers simple strategies and actionable tools that make wellness achievable for everyone. Robin’s dynamic presentations are tailored for businesses in need of revitalizing their culture, boosting employee engagement, and reigniting team motivation and productivity.As the founder of O’Grady Consulting, Robin brings a wealth of experience to her speaking engagements, drawing from her diverse background as an operations director, fitness industry leader, dance instructor, and aerialist. Her sessions are infused with contagious energy and uplifting stories, leaving audiences with renewed vigor and a renewed sense of purpose.
https://robinspeaks.ca
About your host, Ross:
Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.Intro music from #Uppbeat (free for Creators!):
https://uppbeat.io/t/soundroll/vacation-beat
License code: WM2CBDQ0C2W0JGBW
Outro music from #Uppbeat (free for Creators!):
https://uppbeat.io/t/soundroll/vacation-beat
License code: WM2CBDQ0C2W0JGBW
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Summary
In this episode, Ross Saunders and Lauren Sergy discuss the challenges of communicating with senior managers and executives. They highlight the importance of understanding the needs and decision-making processes of higher-level leaders and tailoring communication accordingly. They emphasize the need for clarity and focus in meetings, setting clear goals and objectives, and asking for clarification when needed. They also discuss the value of listening and observing in order to understand the roles and perspectives of senior leaders. Overall, the conversation provides valuable insights and strategies for effectively managing upwards.Takeaways
Understand the needs and decision-making processes of senior managers and executives in order to tailor communication effectively.Set clear goals and objectives for meetings and ask for clarification when needed.Listen and observe to gain insights into the roles and perspectives of senior leaders.Focus on one or two topics in conversations with senior leaders to avoid overwhelming them with information.Take notes and follow up on action items to ensure understanding and accountability.About Lauren:
Public speaking and communication expert Lauren Sergy has helped thousands of people become more effective leaders through skilled communication. She has worked with clients and audiences in Canada, the US, and beyond including KPMG, 3M, Cargill, the Government of Alberta, Dairy Farmers of Canada, and many more. Lauren has taught programs on business communication at the University of Alberta and Concordia University of Edmonton, and guest lectures at other post-secondary institutions. Her book, The Handy Communication Answer Book, was featured on Library Journal’s Best Reference Books of 2017 list. Her latest book, UNMUTE! How to Master Virtual Meetings and Reclaim Your Sanity is now available via all major online booksellers.
https://laurensergy.com
About your host, Ross:
Ross started his management career by being promoted from technical specialist to manager of a global team. This was not an easy transition at first but it blossomed into an exciting management career spanning over a decade in corporate and enterprise software environments. Ross has managed development teams, technical teams, call centres, and entire software divisions across several countries.Intro music from #Uppbeat (free for Creators!):
https://uppbeat.io/t/soundroll/vacation-beat
License code: WM2CBDQ0C2W0JGBW
Outro music from #Uppbeat (free for Creators!):
https://uppbeat.io/t/soundroll/vacation-beat
License code: WM2CBDQ0C2W0JGBW
Enjoyed the episode? Sign up for my newsletter on www.thisisnotwhatisignedupfor.com to get blog posts, new episodes, eCourses, and other content as it's released.
Follow me on LinkedIn
Follow me on Instagram -
Zijn er afleveringen die ontbreken?
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This episode serves as an introduction to the podcast and my background in management, having moved into a management role from being a technical specialist. I share some of my experiences and the challenges faced as a new manager, which led me to write my book, "This is NOT what I signed up for". I touch on the upcoming second edition of the book, which will include new chapters on managing remote & hybrid teams, and compliance. I also touch on some other resources that are available in addition to the book and podcast!
Enjoyed the episode? Sign up for my newsletter on www.thisisnotwhatisignedupfor.com to get blog posts, new episodes, eCourses, and other content as it's released.
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