Afleveringen
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The Trade Secrets Tech Summit (Season 6 of the podcast) is taking a brief summer break, but we're partially interrupting that pause to bring you a special episode highlighting some of the latest tech news in the travel industry: Tern’s acquisition of Lucia.
Co-host Jamie Biesiada sits down with Tern’s David Shull and Lucia’s Grace Van Hollebeke to discuss what led to the acquisition, what travel advisors can expect moving forward, and more.
Then, stick around for one of Jamie’s favorite episodes from last season, featuring travel advisor Christina Viera in a deep dive on finding your brand identity.
This episode was sponsored by Globus family of brands.
Mentioned in this episode:
Tern on Trade Secrets Lucia on Trade Secrets From Travel Weekly, Tern acquires freelancer marketplace LuciaEncore: Travel advisors, what’s your brand identity? (Feat. Christina Vieira)
Marketing is an important part of most travel advisors’ businesses. This week on Trade Secrets, Christina Vieira of Showcase the World Travel discusses finding your “why,” identifying ideal clients and reaching those clients on the platforms that make sense. She also discusses the importance of a good email marketing plan, automation and more with co-hosts Emma Weissmann and Jamie Biesiada.
Further resources
Christina Vieira on Instagram and Facebook
Magic Made Simple, which helps travel agents set up systems, online and on Instagram
From Magic Made Simple, just for Trade Secrets listeners: Six workflows to automate
From TravelAge West: Gifted Travel Network’s Luxury Travel Symposium on the Rivers
Christina Vieira’s five Rs:
Recognize Recommendation Relate Respond RequestMentioned in this episode:
Simon Sinek’s TED Talk “Building a StoryBrand: Clarify Your Message So Customers Will Listen,” by Donald Miller ActiveCampaign Zapier LeadPagesGet in touch!
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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The Trade Secrets Tech Summit (season six of the podcast) is taking a quick summer break. In the meantime, co-hosts Emma Weissmann and Jamie Biesiada are sharing some of their favorite past episodes. Join them this week for an update on the Tech Summit — which will return toward the end of June — then a look back at last season’s episode all about destination management companies (DMCs). Enjoy!
This episode was sponsored by Globus family of brands.
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What’s the difference between a tour operator and a DMC? How can advisors find DMCs to work with, and what are the top dos and don’ts of working with them? What if a contact at a DMC ghosts a travel advisor? Hear the answers to these questions and more in this week’s episode of Trade Secrets, featuring Andrea Grisdale, CEO and founder of I.C. Bellagio in Italy.
Further resources
IC Bellagio on the web
Andrea Grisdale’s email
Mentioned in this episode:
Death of a Travel Advisor by Dori Saltzman From TravelAge West: The ultimate travel advisor guide to destination management companies Conde Nast’s travel specialists Travel + Leisure’s A List Wendy Perrin’s WOW ListNeed advice?
Call our hotline and leave a message: 201-902-2098
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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Zijn er afleveringen die ontbreken?
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This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.
This week’s featured company is Travel Pro Theory, represented by founder Kate Thomas.
Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list.
This episode was sponsored by Globus family of brands.
Further resources
Travel Pro Theory on the web and Instagram (feel free to DM)
Kate Thomas’ previous appearance on Trade Secrets talking about advisor-supplier relationships
From TravelAge West: 10 ChatGPT prompts every travel advisor should use
Get in touch!
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a five-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.
This week’s featured company is Tique, represented by COO and co-founder, Jennifer Jacob.
Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list.
This episode was sponsored by Globus family of brands.
Further resources
Email Tique
Follow Tique on Instagram
Listen to Tique’s podcast, Tique Talks
Jennifer Jacob’s previous appearance on Trade Secrets
Get in touch!
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.
This week’s featured company is TripSuite, represented by cofounder and CEO Jacey Jones.
Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list.
This episode was sponsored by Globus family of brands.
Further resources
TripSuite on the web
Email TripSuite
Request a demo of TripSuite with Jacey Jones
Get in touch!
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.
This week’s featured company is Safari Portal, represented by founder and CEO Rachel West.
Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list.
This episode was sponsored by Globus family of brands.
Further resources
Safari Portal on the web
Email Rachel West
Safari Portal on Host Agency Reviews
Get in touch!
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.
This week’s featured company is AtlasGuru, represented by CEO Kim Bennett.
Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list.
This episode was sponsored by Globus family of brands.
Further resources
AtlasGuru on the web, Instagram, Facebook and email
Kim Bennett’s email and LinkedIn
Get in touch!
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.
This week’s featured company is Travefy, represented by senior education manager Stephanie Gries.
Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list.
This episode was sponsored by the Travel Corporation.
Further resources
Travefy links:
On the web New Travel Advisor Program Travefy Premium On YouTube Facebook Group Facebook Page On Instagram Support pageTravefy on Host Agency Reviews
Get in touch!
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.
This week’s featured company is Lucia, represented by founder and CEO Grace Van Hollebeke.
Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list.
This episode was sponsored by the Travel Corporation.
Further resources
Lucia on the web
Follow Grace Van Hollebeke on Instagram
Grace on Humans of Travel
Lucia on Host Agency Reviews
Get in touch!
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.
This week’s featured company is WeTravel, represented by CEO Ted Clements.
Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list.
This episode was sponsored by the Travel Corporation.
Further resources
WeTravel on the web
Ted Clements on LinkedIn
WeTravel on Host Agency Reviews
Get in touch!
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.
This week’s featured company is Axus, represented by Gregory Wilshire. Axus, Travel Weekly and TravelAge West have the same parent company, Northstar Travel Group.
Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list.
This episode was sponsored by the Travel Corporation.
Further resources
Reach out to Axus via email
Axus on Host Agency Reviews
Get in touch!
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.
This week’s featured company is Sabre, represented by senior vice president of product management and distribution experience Kathy Morgan.
Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list.
This episode was sponsored by the Travel Corporation.
Further resources
Learn more about Sabre on the web
Get in touch!
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.
This week’s featured company is VAX VacationAccess, owned by Trisept Solutions and represented by Josef Shomperlen.
Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list.
This episode was sponsored by the Travel Corporation.
Further resources
VAX VacationAccess on the web, Facebook, Instagram and LinkedIn
The Compass on Instagram
VAX VacationAccess on Host Agency Reviews
Get in touch!
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.
This week’s featured company is Sion, represented by founder and CEO Irving Betesh.
Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list.
This episode was sponsored by the Travel Corporation.
Further resources
Get in touch with Sion on the web or via email
Sion on Host Agency Reviews
Get in touch!
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a five-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.
This week’s featured company is the Hive, represented by founder and CEO Whitney Shindelar.
Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list.
This episode was sponsored by the Travel Corporation.
Further resources
The Hive online and on Instagram
The Hive on Host Agency Reviews
Whitney Shindelar’s previous appearance on Trade Secrets, talking about mentorship in the industry
Get in touch!
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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This season, Trade Secrets is hosting the Trade Secrets Tech Summit. Every Monday, co-hosts Emma Weissmann and Jamie Biesiada will feature a different travel technology company that works with travel advisors. A representative from the featured company will begin with a 5-minute elevator pitch to tell advisors about their product, followed by a 15-minute Q-and-A with the hosts.
This week’s featured company is Tern, represented by co-founder and CEO David Shull.
Trade Secrets is using Host Agency Reviews’ list of technology providers as a basis for this season. If a technology company doesn’t have a profile, advisors are encouraged to send a link to the hosts to be added to the list.
This episode was sponsored by the Travel Corporation.
Further resources
Tern’s website
David’s email
Tern’s Facebook group for users
Get in touch!
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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Trade Secrets is back for its sixth season, but with a twist: Welcome to the Trade Secrets Tech Summit. Every week — you read that right, Trade Secrets is going weekly in season six — co-hosts Emma Weissmann and Jamie Biesiada will invite a travel agency technology provider on the show. They’ll discuss their tech and how it can help travel advisors’ businesses.
Trade Secrets is using Host Agency Reviews’ list of travel agency software as a jumping-off point for the companies to feature, but listeners are invited to submit any other companies by emailing [email protected].
The new season will premiere on Monday, March 3.
Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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In this special bonus episode, Trade Secrets is all about content — and why travel advisors should get theirs off social media and into an email newsletter. Kayla Douglas, director of content for SmartFlyer in New York, delves into the world of Substack with co-hosts Emma Weissmann and Jamie Biesiada. And, stay tuned after the episode for some exciting announcements about season six of Trade Secrets.
This episode was released in conjunction with a Humans in the Hot Seat episode (part of TravelAge West’s Humans of Travel podcast), featuring Erina Pindar, COO and managing partner at SmartFlyer.
This episode was sponsored by Riverside Luxury Cruises.
Further resources
Kayla Douglas’ email, Instagram and Substack
SmartFlyer Core coverage
From TravelAge West: Five things we learned at SmartFlyer’s 2025 Core Conference From Travel Weekly: Will luxury travel slow down? One expert expects a dip in hotel ratesMentioned on this episode:
Substack Emma’s substack Flodesk Mailchimp Stephanie Lee’s most recent appearance on Trade Secrets Host Agency Reviews’ travel agency software profilesNeed advice?
Call our hotline and leave a message: 201-902-2098
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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Trade Secrets is on a winter break. We're sharing some of our favorite episodes until we return.
Travel advisors, how do you handle it when a client has unrealistic expectations? What if they ask to stay at a property you wouldn’t recommend (especially if they serve truly lackluster midnight hotdogs)? What do you do when their budget is unrealistic for the trip they want? Or, what if they have a really bad experience while they’re in-destination? Get advice on all that and more in this week’s episode of Trade Secrets, where co-hosts Emma Weissmann and Jamie Biesiada are joined by Abbey Meyer, CEO of Sky High Travel in St. Louis, Missouri.
This episode was sponsored by Collette.
Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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Trade Secrets is on a winter break. We're sharing some of our favorite episodes until we return.
This week, we're featuring one of our most popular episodes from season five. New travel advisors, look no further than this episode of Trade Secrets for advice on everything from setting up your business, to finding clients, to prioritizing fam trip destinations. Co-hosts Emma Weissmann and Jamie Biesiada are joined by KHM Travel Group’s Bill Coyle, vice president of agent engagement, to tackle listener questions on that and more.
Trade Secrets will return with season six in early 2025.
This episode was sponsored by Collette.
Need advice?
Call our hotline and leave a message: 201-902-2098
Email us: [email protected]
Theme song:
Sock Hop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/4387-sock-hop
License: https://filmmusic.io/standard-license
See omnystudio.com/listener for privacy information.
See omnystudio.com/listener for privacy information.
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