Afleveringen
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We explore the trends and insights of the cruise sector from 2023 with Andy Harmer, Managing Director CLIA UK & Ireland following release of the latest research.
The total number of cruises taken rose from 1.7 million in 2022.The Mediterranean remained the top choice for UK and Ireland cruise-goers, with 35% traveling there, followed by 29% to Northern Europe and 12% to the Caribbean among the top three destinations in 2023.Exploration destinations saw a significant 53% increase in passenger numbers.The average age of cruisers from the UK and Ireland dropped to 55.1 years in 2023, down from 56.1 in 2022.The average cruise duration extended to 10.1 days, up from 9.8 days the previous year.28% of cruisers were part of larger multigenerational groups, spanning three or more age categories.Before setting sail, 65% of passengers enjoyed a pre-cruise stay at their departure location, while 52% extended their stay after their cruise.
Upshot – there’s a lot of ships with cabins to fill! And cruising numbers for 2023 are up
In the latest research from The Cruise Lines International Association (CLIA), travelers from the UK and Ireland embarked on 2.3 million cruise vacations, exceeding the previous record:For more details on the research visit one of the following resources.
https://www.travelandtourworld.com/news/article/cruise-lines-international-association-industry-surges-as-uk-and-ireland-hit-new-high-with-2-3-million-voyages/?utm_source=iContact&utm_medium=email&utm_campaign=travel-and-tour-world&utm_content=
https://www.seatrade-cruise.com/ports-destinations/clia-mmgy-travelzoo-present-research-uk-ireland-cruising
https://cruising.org/en-gb/news-and-research/press-room/2024/april/latest-data-shows-uk-and-ireland-cruise-industry-continues-to-engage-entice-and-innovate
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Welcome to the post-IHTF podcast with a succession of quick fire interviews where we will hear from
Host - Ted Horner
Steve Johnson - Ruckus Networks
Asam Nawaz - BeCause
Sal Capizzi - Book4Time
Jory Garcia - Flexkeeping
and Chris Bowling from Best Western Hotels dives into multichannel marketingListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Zijn er afleveringen die ontbreken?
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Simone Pourto, consultant, writer, and hotel tech futurist joins us to give his insights for the market.
His love for Joy Division and Ian Curtis - and how Travel Market Life gave him an unexpected life opportunityNew s - Rebyu using the power of AITop 3 technologies on the horizon for the hospitality sectorHis frustrations with the hospitality technology marketWhere hotels need to double down their efforts
In the episode we discuss
Plus, insight to his latest book that has just been published on AmazonListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode we deep-diving into the Cruise sector
Latest insights and trends from Andy Harmer, Managing Director, CLIA UK & IrelandOpportunities and challenges in the sectorTravel Agent’s perspective with Ellie Fowler, Director, The Travel BusinessWith our expert panel -
Claire Steiner, UK Director, Global Travel and Tourism Partnership
Will Plummer, CEO, Trust My Group
James Clarke, General Manager, Travelzoo UKPlus guest panelist: Cressida Sergeant, CCO, traveltek
In the news – we discuss the gender pay gap
Gender pay gap ‘eliminated’ for most travel industry roles
FEATURE TOPIC UK - Cruise:
Latest research from The Cruise Lines International Association (CLIA) shows, travellers from the UK and Ireland embarked on 2.3 million cruise vacations, exceeding the previous record. According to data released on April 17, 2024:
· The total number of cruises taken rose from 1.7 million in 2022.
· The Mediterranean remained the top choice for UK and Ireland cruise-goers, with 35% traveling there, followed by 29% to Northern Europe and 12% to the Caribbean among the top three destinations in 2023.
· Exploration destinations saw a significant 53% increase in passenger numbers.
· The average age of cruisers from the UK and Ireland dropped to 55.1 years in 2023, down from 56.1 in 2022.
· The average cruise duration extended to 10.1 days, up from 9.8 days the previous year.
· 28% of cruisers were part of larger multigenerational groups, spanning three or more age categories.
· Before setting sail, 65% of passengers enjoyed a pre-cruise stay at their departure location, while 52% extended their stay after their cruise.
· Regarding attitudes and plans, a survey of 4,500 global holidaymakers showed:
o 82% of cruise passengers expressed their intent to take another sea vacation, marking a 3% increase from 2019.
o 71% of individuals who had never cruised before stated they would consider it in the future.
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode of Hoteliers' Voice we are joined by the Director of Technology & Digital at CitizenM, Bojan Pavicic who has worked across different industry sectors for 20 years and explains his approach to the tech stack and what they are trying to achieve for the portfolio.
With 34 properties worldwide, we discuss:
• AI and automation deployment at CitizenM
• How they approach new tech to be an innovative hospitality brand
• The future of in-room tech and ensuring efficient hotel operations?
• The hotel tech stack and role of headless systems
• Industry frustrations and selecting a new tech partner
• Bringing experience to hospitality industry
This episode is part of the Media Partnership with IHTF, in which Bojan presents on: Charting new territories: A fresh look at future hotel innovation and advancements.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode we look into hotel technology and an IHTF review following the event in April, we look at
F&B profitabilityPremier Inn Ad banAI in hospitalityRPA technologyApproaching the tech stackFuture of hospitality technologyWe’re joined by our regular panellist Jon Sibery, Group Revenue Manager, Sarova as he shares the challenges of F&B profitability and his time at IHTF.
Tess Matisson, President and CEO of Zaplox shares er advice on approaching the tech stack and selecting the right systemsSimone Puorto, industry futurist, author and consultant gives us the future of technology for hotels. For Simone's book, visit Amazon
How to make hotel F&B profitable
HotStats data shows that while room revenue per available room are up by 17 percent in Europe compared to January 2020, F&B is at just 5 percent. UK hotels saw a 2.8 percentage point drop in gross operating profit margin between 2019 and 2023, and of that, 3.1 percentage points came directly from food and beverage profitability as margins fell from 30 percent to 22 percent.
Premier Inn ad banned for promoting rooms 'from only £35 a night' by advertising authority
The Advertising Standards Authority said it was misleading to promote £35 rooms when only a small percentage of nights had such a low rate available. In the future, a higher percentage of rooms must be available at the advertised rate.
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
Travel Market Life hosted live discussions featuring insights from hoteliers and technology experts on innovative approaches to hotel management, revenue optimisation, and the significance of digitalisation and direct bookings:
Henrique Tiago de Castro, GM at Evolution Hospitality's Cascais-Estoril Hotel, shares pre-opening challenges for Lisbon's only lifestyle hotel.
James Lemon from Stripe dives into decision-making nuances between global brands and smaller groups in tech investments.
Charlotte Newton teases IHTF Singapore's arrival, targeting APAC markets and potential expansion to the Middle East.
Alberto Plaza of IDeaS Revenue Solutions emphasises the power of data-driven decision-making in hotel revenue management.
Raimund Notz of Preferred Hotels & Resorts highlights tech adoption's role in enhancing guest experiences and revenue optimisation.
Carsten Wernet, CEO at SIHOT Group, discusses cloud and SaaS systems' pivotal role in modern hospitality.
Markus Mueller of GauVendi explores leveraging emotions and dynamic pricing in the booking process.
Piergiorgio Schirru from Blastness stresses revenue management and direct bookings' importance.
Gérald Lampaert of VERTU Hotels shares project management insights for tech adoption and expansion goals.
Christoph Peppers from H-Hotels.com delves into the significance of affiliate marketing in driving direct bookings.
Jon Siberry, Group Revenue Manager at Sarova, unveils AI's rising prominence and the concept of 'digital workers' in hotels.
Matthew Prosser of Agilysys discusses the value of IHTF for suppliers in understanding industry challenges.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode, we deep dive into drip-pricing the practice when a headline price is initially shown to travellers when they are browsing online, where additional elements of the price being added or ‘dripped’ as they move through the checkout process.
Richard Collie, Managing Associate for TLT LLP a consumer law expert at award-winning law firm with particular specialism in the leisure industry, including advising on consumer regulatory matters looking at investigations brought by the Competition and Markets Authority.
What is drip-pricingExamples of how it is used in travel and hospitality industryWhy drip-pricing is an issue for consumers and businessesWhat the UK government is planning to doThe risks for businesses if this policy comes in
We look at
Drip pricing undermines price transparency and make it difficult for consumers to make informed purchasing decisions based on the price of a product or service andIt also limits price competition because businesses often compete on misleading headline prices rather than the price which consumers must pay in practice.
For further reading check out:
The UK government has made it clear that it wants to stamp out the most harmful forms of ‘drip pricing’. On 24 January 2024 it announced that it would bring forward new legislation banning hidden fees. The policy justification behind the new rules are as follows:https://www.bbc.co.uk/news/business-68075851
https://news.sky.com/story/drip-pricing-three-psychological-reasons-we-fall-for-the-technique-and-how-to-resist-the-it-12959042
https://www.thesun.co.uk/travel/25491349/hotel-costs-drip-pricing-extra-fees-charges-holiday/#:~:text=HOTELS%20have%20been%20accused%20of,the%20overall%20price%20actually%20is.
https://www.morningadvertiser.co.uk/Article/2024/01/25/Hospitality-sector-welcomes-legislation-to-ban-drip-pricing
https://travelweekly.co.uk/news/air/government-confirms-plans-to-tackle-drip-pricing
Note that DBT also commissioned a detailed report estimating the prevalence and impact of online drip pricing in certain sectors – including hospitality and travel.
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
For the Travel Monthly Review Show - April 2024 edition - with our expert panel featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK),
In this episode we’ll tackle:
Latest industry developments: Spain’s traveller numbers, Dynamic pricing and loyalty schemesA look into Travel Payments and how this is adapting for consumers and businesses, we have a special mini-panel with Maggie Bazemore, Knowledge Management Director | Mr & Mrs Smith James Lemon, GTM | Global Industry Lead - Travel & Leisure - StripePeter Gerstle, Business Solutions Director, Head of Travel Loyalty, CollinsonREFERENCES
Spain to tackle decrease in UK visitor durations
Dynamic (Surge/Demand) Pricing Is Coming for Everything in Travel
AVIS BUDGET GROUP REVAMPS ITS LOYALTY INITIATIVE
Expedia Group launches single loyalty programme but Hotels.com customers will earn lessListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode of Hoteliers' Voice season 4, we speak with Mustafa Gokcen, Head of Information Technology, Cheval Collection - an award-winning hospitality group with 13 luxury all-apartment locations in London, Edinburgh and Dubai.
Mustafa has worked in the hospitality industry since 2012 following a move from the IT industry where he had spent the first 10 years of his career. He has worked with brands including Hilton, Starwood, and Marriott before joining Cheval Collection in 2023.In this episode, he explains the moment he realised that hospitality is more than rooms and services and the impact this has had on his perception of the role of technology and strategic development. He shares his progression from IT to hospitality IT and how he approach leadership and recruitment.
Through our conversation we learn;
What is misunderstood about technology in the accommodation marketHow the mindset and culture in hospitality needs to change/adaptHis area of focus and investment in techManaging to improve IT resources and find the best talentWhat makes a good tech vendor partner
Mustafa will be speaking at the IHTF 2024 which Travel Market Life is a media partnerListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode of Hoteliers' Voice, we are honoured to be joined by Marriott International's Director of Employer Branding - Central Europe to discuss the initiatives that are engaging and attracting staff.
Roles most challenging to recruit forSharing best practice between teamsWhat people expect from work and employers todayWhy showcasing company culture and values is importantWhat sort of stories really resonate with people?
Florian Hepp started his career at Marriott before developing his career at Westin Hotels, and Sofitel Luxury Hotels & Resorts, back at Marriott he utilised his sales and marketing training in HR and employer branding.
Florian will speak about Attracting talent, managing staff shortages and the role of technology at 21st IHTF in Barcelona, but here we look at the operational aspect:
For the survey Florian refers to - please see this resource
https://www.presseportal.de/pm/56177/5429436Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In our April edition of the Hospitality Monthly Review Show with our expert panel:
Jonny Siberry, Group Revenue Manager, Sarova Hotel GroupDaniel Simmons, CCO, HotelREZ Hotels & ResortsThibault Catala, CEO, Catala Consulting,We look at pressing issues in the industry, as well as the landscape in front of us - getting insider knowledge from our expert panel and guest interviewees. This is a pretty packed episode full of additional contributors, we’ll be tackling
Latest developments and news of the sectorChanges in Service and delivery of guest expectations, with Harpreet Singh Saluja, AG HotelsIHTF, of which Travel Market Life are media partners where we’ll hear from some of the sponsors including Carlos Calvo of Proposales, Carsten Wernet of SIHOT and Philip von Ditfurth from ApaleoWe end with the quick quiz - who will win?
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this episode of Hoteliers' Voice Season 4 we explore the hostel market with Diogo Vaz Ferreira, head of commercial at Clink Hostels.
Diogo has worked with Clink since 2021, he previously worked for Accor and Hilton having worked in guest experiences, revenue, and general manager positions. He is also part of the management board chairing the accommodation panel at the WYSE Travel Confederation (WYSE Travel Confederation is a global not-for-profit membership organisation dedicated to promoting and developing opportunities for the youth, student and educational travel industry.).
How the market is evolving and Clink is devleoping its brandTrends in the hostel marketDiogo's career – how has it changed and adapted over the yearsCommercial performance – how to align revenue management with business goals Use of technology to transform the business
In our discussion, we look atDiogo will be speaking at the IHTF 2024 on the topic - Technology, tactics and profit optimisation: Boosting revenue management strategies
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Welcome to the Travel Monthly Review Show - March 2024 edition. In this episode we tackle:
Some industry news including Late’s pricing, Agent debt and industry associationsSpring Budget UK - The UK Government announced a range of measures to keep Britain financially fluid…we’ll analyse what they mean to the industryIn our monthly feature - we’re joined by Joss Croft, CEO of UKInbound, to look at trends of the international traveller market to the UKPlus - we cannot end the show without our Quick Quiz
Featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK),
REFERENCES:Trade predicts strong lates market but warns keen pricing ‘will be crucial’
Nearly half of Advantage agents still paying off Covid debts
NEW GLOBAL TRAVEL TECH ASSOCIATION LAUNCHES
FEATURE TOPIC UK - Spring budget - election year
Budget 2024: key points for hospitality at a glance
Chancellor cuts NI by a further 2p as part of Spring Budget
TOURISM ALLIANCE SPRING BUDGET 2024 REACTION
'MISSED OPPORTUNITY': TRAVEL LUKEWARM ON CHANCELLOR'S SPRING BUDGET
Air- passenger Duty: Air passenger duty on business-class travel is set to riseHoliday lets: Completely getting rid of the Furnished Holiday Let scheme from April 2025,. This now means that mortgage interest will NOT be deductible Abolishing Multiple Dwelling Relief from June Freezing alcohol duty: The freeze on alcohol duty, which had been due to end in August, will continue until February 2025.Employee and general business
2% cut in National Insurance This means employees were paying 12% in December, 10% January to March and 8% from April.The self-employed will pay 6% from April.Increasing the VAT threshold from £85,000 to £90,000 from AprilIncreasing the threshold that Child BenefitListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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In this episode of Season 4 Hoteliers' Voice, we speak with Karen Weisheit, Hotel Manager at the Grove of Narberth in Wales, with 25 bedrooms. Spotted as one of Boutique Hotelier's women in hospitality 2023 Karen shares her career ladder so far and what makes her tick.
We look at the challenges in recruitment and retention as she shares some of the initiatives they employ at the property as we discuss cross-departmental training and a four-day week in hospitality.Karen also shares:
2024 Market outlookChallenges for this yearChanges in booking patterns and event businessHow the industry can be a more attractive place to workListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Welcome to the March edition of Hospitality Monthly Review Show with our panel
Thibault Catala, CEO, Catala Consulting, Jonny Sibery, Group Revenue Manager, SarovaDaniel Simmons, CCO, HotelREZPlus an interview with Jeremy Daudin, Head of Sales and Marketing at Zetter Hotels looking at their corporate business.We look at pressing issues in the industry, as well as the landscape in front of us tackling
Latest developments and news of the sectorDiscuss business and corporate guestsTravel trends with the Swiftie Tour Tourism effectthen i’ll put my panellists through their paces as we dive into the Quick Quiz.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In this extended interview we speak to Clive Wratten, Chief Executive of Business Travel Association, which also featured in our Travel Monthly Review Show February. He guides us through
Trends and market behaviours in Business TravelKey challenges in Business Travel for Corporates and SuppliersWhy late payments is a key campaignPartnership with the Tourism AllianceRole of technology in business travelUpcoming eventsListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/ -
In February episode we look at:
Industry news of the last month and consumer spending changeWhat’s RyanAir’s change of strategy?Our feature discussion is on Business Travel and we’ll hear from Clive Wratten, Chief Exec of Business Travel AssociationIndustry developments and consumer trends talking about shoulder seasons and the best snapsFinishing with the quick quiz. Will won last month, has he brought his A-Game this month?Featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK),
Industry News
Holidays the ‘exception’ as consumers cut leisure spend
Deloitte Consumer Tracker - consumers intend to spend less across nine out of 11 leisure categories in Q1 2024, with an exception being the long and short holiday categories.The majority of consumers (57%) intending to travel abroad on a holiday are likely to book all-inclusive trips, 60% of consumers are expecting to take a domestic holiday in 2024.HOLIDAY EXTRAS LAUNCHES NEW AI TOOL AFTER IT REVEALS 55% OF TRAVELLERS DON'T READ INSURANCE DOCUMENTATION PROPERLY
AI technology that allows customers and travel agents to easily read through the terms and conditions of their insurance documents.Over half (55%) said they did not read it properly, with a quarter (24%) admitting to only skimming them, while 28% only refer to a brief online summary and 3% not reading it whatsoever. Despite the increase in extreme weather and events caused by climate change last summer, three quarters (74%) assumed their insurance would automatically cover impact on their travel caused by natural disasters, while 68% assumed it covered disruption from strike activity.Millennial men in the U.K. are helping drive a trend of falling working hours, and it might be starting to hurt the country’s economy
Typical hours men worked dropped from 36.3 hours in 2019 to 32.5 hours in 2020. Working hours for 2022 were 35.3 hours, the most recent year available, the Office for National Statistics saidMillennial men working shorter work hours have contributed to labour shortages equivalent to 310,000 fewer people in employment, official figures show.This was reflected among women in the same age group, who saw a 0.02 hours per week rise.RYANAIR NEWS
RYANAIR AGREE NEW
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Hospitality Monthly Review Show - February 2024 edition with our two panelists Thibault Catala, CEO, Catala Consulting and Jonny Sibery, Group Revenue Manager, Sarova
In our review shows, we look at pressing issues in the industry, as well as the landscape in front of us - getting insider knowledge from our expert panel.
In this episode, I’ll take a moment to introduce our panellists and what makes them tick, as we tackle What lies ahead in 2024, yes - we’ll be looking at
2024 on the books, what’s the data telling usIndustry challengesConsumer travel trendsAnd finally, i’ll put my panellists through their paces as we dive into the Quick Quiz. Head to Head - Who will be the true industry expert in this months’ edition?DISCLAIMER - All opinions are their own.
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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Speaking to Gill Haigh (Managing Director, Cumbria Tourism) we get a first-hand look at regional tourism in one of the UK’s most visited regions exploring the challenges ahead in 2024 and where the local tourism market needs to focus to deliver for domestic and inbound market.
We explore the difficulties of staff shortage, the commercial impact and the solutions businesses are coming up with to solve this dilemma from collaborative working to creating attractive working environments and packages including apprenticeships.
This interview featured in part in the Travel Monthly Review show January edition.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
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