Afleveringen
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Hosts:
Justin Shelley | https://www.phoenixitadvisors.com
Mario Zaki | https://www.mazteck.com/
Joshua Holloway | https://7thdi.com/What if your IT provider handed you $80,000 in revenue capacity without firing a single person, adding a single client, or changing your prices? That's not a hypothetical. That's exactly what Mario Zaki did, and in this episode he shows the math.
Mario walks through two AI-powered automations he built for his MSP, Mazteck IT: a custom onboarding and offboarding platform that slashed a 45-minute manual process down to one click, and a license automation system that eliminated an entire month of repetitive January work for one of his technicians. Combined, those two tools freed up nearly $22,000 in labor time. Apply the standard multiplier for what an employee should generate in gross revenue, and you're looking at $80,000 in top-line capacity, built for somewhere between 5 and 10 hours of setup time.
Then he mentions, almost as an afterthought, that he also built an on-site agent that briefs technicians the moment they walk through a client's door. Open tickets. Recent issues. Unresolved problems. All of it, right there, before the tech even says hello. Justin's reaction says everything.
The group also gets into the real security stakes behind all of this: why ghost licenses are a compliance problem, not just a billing headache; why vibe coding is genuinely exciting and genuinely dangerous at the same time; and why the cat-and-mouse game of cybersecurity didn't start with AI and isn't going to end with it.
This is the transitional episode of the Unhacked AI series. Integrations are wrapping up. Vibe coding starts next week.
If you can't identify one process in your business right now that AI could automate, this episode will find it for you.
Visit https://unhackmybusiness.com/ to request a free consult. If we can't 10X your productivity, you don't pay.
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Hosts:
Justin Shelley | Phoenix IT Advisors: https://www.phoenixitadvisors.com/
Mario Zaki | Mazteck IT: https://www.mazteck.com/
Joshua Holloway | 7th Di Technologies: https://7thdi.com/What if the alerts your IT system already generates every single day could automatically turn into $50,000 in new annual revenue and $200,000 in delivered client value, in about 10 seconds? In Episode 92 of UnHacked, Justin, Mario, and Josh dig into the nuts and bolts of AI integrations and prove the concept live.
Justin pulls back the curtain on a real automation he built using an MCP server (Model Context Protocol), his PSA, and an AI agent. The result: noisy RMM alerts that used to slip through the cracks are now converted into plain-English, ROI-backed hardware opportunity proposals that actually mean something to a business owner or CFO. He walks through the math on a single hard drive alert showing a $554/year productivity loss and a $1,385 two-year risk exposure against a $220 fix. That is the kind of conversation that gets a client to say yes.
Mario shares how his AI agents Marcus and Maximus are integrated directly into Microsoft Teams and connected via read-only access to his PSA, letting his entire team ask real-time questions about open tickets without touching a report. He also drops a bombshell: by automating his onboarding, offboarding, and license review processes with AI, he saved nearly $40,000 in a single year.
Josh brings the compliance and security perspective, reminding everyone that charging ahead without a plan is exactly how you end up in an emergency meeting trying to figure out what you broke. His checklist is simple: one integration at a time, read-only access, and make sure you cannot accidentally delete production data.
The big theme running through all of it? Use AI to use AI. Do not start with the technology. Start with the problem you need to solve, then figure out how to fix it. And before you build anything, talk to someone who knows what they are doing.
Free consultation (no strings attached): https://www.unhackmybusiness.com/
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Zijn er afleveringen die ontbreken?
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Hosts:
Justin Shelley - https://www.phoenixitadvisors.com/
Mario Zaki - https://www.mazteck.com/
Bryan Lachapelle - https://www.b4networks.ca/
Joshua Holloway - https://7thdi.com/You've heard "just make it read-only" and figured you were covered. You're not.
In Episode 91 of UnHacked, Justin, Mario, Bryan, and Josh pick up their ongoing AI series and get into the real-world security risks hiding inside AI integrations — the ones that don't show up until something goes wrong. Bryan takes the hot seat this week and walks through what happened when he connected Claude to his accounting software through Xero's MCP server. Spoiler: the data it can access tells a hacker exactly who your best clients are and how much they're paying you. That's not a read-only problem. That's a target.
The crew also digs into why "read-only" is only safe at the start, why there's no Control-Z once your AI does something you didn't intend, and why your endpoints are now the biggest vulnerability in your entire security stack. Plus, Brian shares what happened when he tried connecting Claude to DocuSign — and what almost worked.
Key takeaways from this episode:
Before you add any connector, understand exactly what it's accessing and whether it launches with guardrails in place (Josh)If you're not using an integration, disconnect it. Less footprint, less risk. If you're not gonna use it, lose it. (Mario)Your employees are already using personal AI accounts with your company data. Put a policy in place and give them a sanctioned tool before shadow IT does it for you. (Bryan)Stop using public AI tools for business. Ditch them and get a secure platform — because everything you put into a free tool, you lose. (Justin)This is Part 2 of the team's multi-part AI series: basic chat setup, integrations (that's right now), and vibe coding is coming next. The series follows a crawl-walk-run framework designed to help business owners actually implement AI without burning it all down.
Not sure where to start? Go to unhackmybusiness.com, click any episode, and use the action cards below the player to ask a question or request a free consult.
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Hosts:
Justin Shelley – Phoenix IT Advisors | https://www.phoenixitadvisors.com/
Mario Zaki – Mazteck IT | https://www.mazteck.com/
Bryan Lachapelle – B4 Networks | https://www.b4networks.ca/
Joshua Holloway – https://7thdi.com/What if you could reclaim 1.5 hours every single day — without hiring anyone? In Episode 90 of UnHacked, Justin, Bryan, Mario, and Josh skip the theory and get into the actual mechanics of AI integration. Josh walks through exactly how he connected Claude's Co-Work feature to his Microsoft 365 mailbox — read-only, locked down, no full system access — and now starts every morning with a fully automated inbox triage, calendar summary, and prioritized action list waiting for him at 7:55 AM.
That's just the beginning. He's also built a system that scans every five-star support ticket, drafts a personalized, SEO-optimized Google review request, and parks it in his drafts for a human review before it ever goes out. Result? One Google review for every five emails sent — and a 20% conversion rate he didn't have before.
The guys do the math live: 1.5 hours a day × $68/hour (fully burdened) × 5 days × 52 weeks = $26,520 back in your pocket every year. And that doesn't count the new business the Google reviews are driving.
But it's not all upside — they also talk about what happens when you give AI too much access (spoiler: someone accidentally bought a $3,700 training course on their own credit card), and why "less access = more control" is the security rule you can't afford to skip.
Ready to try it yourself? Download the step-by-step setup guide at unhackmybusiness.com, find Episode 90, and follow along.
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Hosts:
Justin Shelley – Phoenix IT Advisors: https://www.phoenixitadvisors.com/
Mario Zaki – Mazteck IT: https://www.mazteck.com/
Bryan Lachapelle – B4 Networks: https://www.b4networks.ca/
Joshua Holloway – https://7thdi.com/Most business owners are using AI every single day — and most of them are doing it wrong. Not because they're not smart, but because nobody ever showed them the difference between Googling a question and actually working with AI.
In this episode of Unhacked, Justin, Mario, Bryan, and Josh break down the AI prompting frameworks that separate vague, hit-or-miss results from sharp, professional-grade outputs. Josh walks through the PTCF framework (Persona, Task, Context, Format) live — and the results speak for themselves: a generic prompt produced a 12-page document. The same request, properly framed, produced a 24-page, policy-ready incident response playbook.
The hosts also get real about AI's dark side: hallucinations that send you to the grocery store for the wrong ingredients, wrong time zone answers delivered with total confidence, and why blindly trusting AI output in a business context can be genuinely dangerous.
Plus: a live walkthrough of Hatz, a secure AI platform designed specifically for business environments, and a practical challenge to get you building your own custom AI assistant before next week.
If you think AI is already working well enough for you — this episode will change your mind.
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Hosts:
Justin Shelley — https://www.phoenixitadvisors.com/
Mario Zaki — https://www.mazteck.com/
Bryan Lachapelle — https://www.b4networks.ca/
Joshua Holloway — https://7thdi.com/AI is the most powerful tool your business has ever had access to — and one of the most dangerous if you don't know what you're doing.
In Episode 88 of UnHacked, Justin, Mario, Bryan, and Josh pull back the curtain on what AI really is (hint: it's math, not magic), how to use it to multiply your productivity by 10–50x, and the critical security mistakes businesses are making right now.
In this episode:
Custom GPTs: Real-world examples from the hosts — legal document review, construction reports, quarterly planning, and podcast productionThe terminated employee who used AI-generated scripts to keep re-enabling their own access — while being escorted outWhy "vibe coding" already deleted one company's entire database (and how to make sure it doesn't happen to you)Prompting tips that will immediately make your AI smarter and more usefulHow to build your own custom AI assistant — even if you've never written a line of code
Why AI "hallucinates," leads you down rabbit holes, and how to stop itThis is Week 2 of a 12-week AI series designed to take business owners from "I use it like Google" to running a secure, productive AI-powered operation.
Subscribe, share, and visit unhackmybusiness.com for resources, tools, and a free security assessment.
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Hosts & Guests:
Justin Shelley — Phoenix IT Advisors | https://www.phoenixitadvisors.com/
Mario Zaki — Mazteck IT | https://www.mazteck.com/
Bryan Lachapelle — B4 Networks | https://www.b4networks.ca/
Joshua Holloway — 70i Technologies |https://7thdi.com/What if you could get 10x, 20x — even 50x — more done in your business without hiring a single new employee? In Episode 87 of UnHacked, the hosts kick off an all-new 12-episode series dedicated to helping business owners harness the power of AI — safely, practically, and profitably.
Joining the crew for the first time is Joshua Holloway, CEO of 70i Technologies, the man credited as the quiet inspiration behind the hosts' own AI journeys. Josh brings a compliance-focused perspective on AI adoption that every regulated business needs to hear.
This episode covers:
Why "free" AI tools are a security risk — and the one checkbox you must find (and keep checking) to protect your business dataThe paid vs. free platform debate — ChatGPT and Claude go head-to-head, and a third secure option is introduced: Hatz AI (hatz.ai)Real-world productivity wins — from a salesperson who cut proposal time from 3 hours to 5 minutes (that's a 36x improvement) to a marketing team producing 5-industry-specific blog posts in 1 hour instead of 8–10Why non-coders are now building full apps — Mario had zero coding experience before AI. That story will change how you think about what's possibleHow to use AI as an email filter, a meeting analyst, a sales coach, and even a therapist — practical use cases you can start todayYour homework assignment — one simple task every listener should complete before next week's episodeWhether you're completely new to AI or you've been dabbling and feel stuck, this episode is your on-ramp. The hosts promise: if you follow this 12-week series, your business will be unrecognizable by the end.
Crawl. Walk. Run. It starts here.
🔒 UnHacked is produced by Phoenix IT Advisors — helping businesses use technology to make money, and protecting that money from hackers, fines, and lawsuits.
Subscribe, leave a review, and visit unhackmybusiness.com for show notes, assignments, and resource links.
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Hosts:
Justin Shelley — Phoenix IT Advisors | https://www.phoenixitadvisors.com/
Mario Zaki — Mazteck IT | https://www.mazteck.com/
Bryan Lachapelle — B4 Networks | https://www.b4networks.ca/Most businesses don't have a plan for when they get hacked. Not if — when. In Episode 86 of UnHacked, Justin, Mario, and Bryan dig into one of the least glamorous — but most critically important — topics in cybersecurity: policies, procedures, and incident response planning.
Here's the hard truth they unpack: your firewall won't save you if your people don't know what to do. The gap between a breach and a catastrophe is almost always human behavior — and that's exactly what policies and incident response plans are designed to address.
In this episode, you'll learn:
The top 3 policies every business needs right now (including one you've almost certainly overlooked)
Why most policies fail — and the three elements every good policy must haveHow to build a genuine security culture, not just a signed employee handbook nobody readsWhat an incident response plan actually covers (hint: it's not just an IT problem)The single most important document a business owner can create to protect themselves legally and operationallyPLUS — a major announcement: the UnHacked team is launching a free portal to help business owners score their cybersecurity posture, build an action plan, and hold their IT providers accountable.
Want to know how secure your business really is? Get a free cybersecurity risk assessment at phoenixitadvisors.com — mention UnHacked.
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Hosts:
Justin Shelley — Phoenix IT Advisors | https://www.phoenixitadvisors.com/
Bryan Lachapelle — B4 Networks | https://www.b4networks.ca/
Mario Zaki — Mazteck IT | https://www.mazteck.com/What if someone was already living in your business — watching everything, stealing data, using your resources — and you had absolutely no idea?
In Episode 85 of UnHacked, Justin, Bryan, and Mario tackle one of the most overlooked gaps in cybersecurity: logging, monitoring, and detection. Most businesses (and even most IT providers) invest heavily in preventing attacks — but almost no one has a plan for detecting them once they're already in.
And they will get in.
The hosts share real-world stories of attackers living undetected inside business networks for months — creating hidden admin accounts, mining cryptocurrency, exfiltrating data, and worse — all while the business owner had no idea. They break down what a Security Operations Center (SOC) actually does, why "mean time to detection" could be the most important metric you've never heard of, and why this is one cybersecurity layer you absolutely cannot DIY.Key takeaways:
Ask your IT provider: "What are we doing for detection and response?" — and be prepared for the answer.Once you know you're unprotected, you're legally and ethically obligated to act.Monitoring without expert review is just noise — you need the right people watching.🔒 Think your business is protected? Find out for free at unhackmybusiness.com
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Hosts:
Justin Shelley — Phoenix IT Advisors: https://www.phoenixitadvisors.com/
Mario Zaki — Mazteck IT: https://www.mazteck.com/Do you know exactly which vendors have access to your business systems, your data, or your network? If the honest answer is "not really" — this episode is for you.
In Episode 84 of UnHacked, Justin Shelley and Mario Zaki tackle one of the most overlooked threats in cybersecurity: vendor risk and third-party access. This is the 10th installment in their deep-dive mini-series on cybersecurity fundamentals, and it may be the most eye-opening yet.
The guys share a real-world story of an MSP who was breached through his own remote management software — encrypting not just his systems, but every single one of his clients' systems — and what his one-word lesson was when it was all over.
You'll learn:
Why your least secure vendor is your biggest security liabilityHow to find remote access software lurking on your network (and what to do with it)The simple first step every business owner can take today — no IT degree requiredWhat questions to ask your MSP to make sure they aren't your weakest linkHow AI can help you sort through thousands of installed applications in minutesWhether you're in construction, healthcare, finance, or any industry where you rely on vendors and subcontractors, this episode will change how you think about who you're letting in the door.
📌 Resources and episode links: unhackmybusiness.com
🔒 Get your free cybersecurity risk assessment: phoenixitadvisors.com -
Hosts:
Justin Shelley — Phoenix IT Advisors | https://www.phoenixitadvisors.com/
Mario Zaki — Mazteck IT | https://www.mazteck.com/
Bryan Lachapelle — B4 Networks | https://www.b4networks.ca/You moved your business to the cloud to simplify things. But what if that move actually increased your risk — and you didn't even know it?
In Episode 83 of UnHacked, Justin, Mario, and Bryan pull back the curtain on cloud and SaaS security — the ninth installment in their 12-part Cybersecurity Basics series. This episode tackles one of the most dangerous misconceptions in modern business: that "moving to the cloud" means you're secure, saving money, or simplifying your operations. Spoiler — it often does none of those things without the right setup.
In this episode, you'll learn:
Why the cloud doesn't automatically secure or simplify your businessThe hidden risks of shared links, shadow IT, and expired user accountsWhy single sign-on (SSO) is a double-edged sword — and how to protect itHow former employees may still have access to your systems right nowWhat admin account separation really means and why your IT person might be doing it wrongWhat a proper, proactive cloud security setup actually looks likeWhether you're already in the cloud or thinking about making the move, this episode will change how you think about who has access to your business — and what happens when you don't know the answer.
🔐 Not sure how secure your cloud setup really is? Get a free cybersecurity risk assessment at PhoenixITAdvisors.com
and mention UnHacked. -
Hosts:
Justin Shelley — Phoenix IT Advisors | https://www.phoenixitadvisors.com/Note: Co-hosts Mario Zaki and Bryan Lachapelle are absent this episode — they're representing their firms at a trade show in Dallas.
Did you know there are 130+ new cybersecurity vulnerabilities discovered every single day? That's nearly 50,000 last year alone — and the number is growing exponentially, fueled in part by AI-powered attacks. In this solo episode, Justin Shelley breaks down one of the most overlooked and mismanaged areas of cybersecurity for small and mid-sized businesses: patch and vulnerability management.
Most business owners assume their IT company is handling it. Most of the time, they're wrong.
In this episode, Justin covers:
What patching actually is — and why it's far more complex than "set it and forget it"The CVE list — the publicly available database of known vulnerabilities and why it should terrify youZero-day vulnerabilities — what they are and why they're especially dangerousThe reactive spiral of death — the real reason your IT company may be dropping the ball (and it's not because they don't care)The reboot problem — why something as simple as restarting a computer is one of the biggest obstacles to keeping your business secureLegacy systems and blind spots — Windows 10, old software, browsers, firewalls, and all the things that aren't getting patched even when you think they areTwo specific questions you should be asking your IT company right now — and what to do if they can't answer themJustin also shares a personal story about a client breach caused by an outdated version of Microsoft Office — one that nearly destroyed that business and ended a client relationship — to illustrate just how real and costly this problem is.
This is episode 8 of the Cybersecurity Basics series. If you haven't already, go back and listen to the previous episodes on frameworks, identity and access management, endpoint security, backups, email phishing, and network security.
🎯 Free Resource: Want to know if your business is actually protected? Visit unhackmybusiness.com
for show notes, the full video recording, and to schedule your free cybersecurity risk assessment with Phoenix IT Advisors — no matter where you're located. -
Hosts:
Justin Shelley — Phoenix IT Advisors | https://www.phoenixitadvisors.com/
Bryan Lachapelle — B4 Networks | https://www.b4networks.ca/Your firewall is not enough anymore — and your IT team may not be telling you that.
In Episode 81 of UnHacked, Justin and Bryan dig into one of the most misunderstood concepts in cybersecurity: the network perimeter. It used to be simple. Put a firewall on the edge of your network, install antivirus, done. But that world is gone. Today, your data lives in Microsoft 365, SharePoint, Dropbox, cloud apps your HR manager signed up for last Tuesday, your employee's home network, the guest Wi-Fi at your office, and the IoT thermostat down the hall. The "perimeter" is everywhere — which means it has to be protected everywhere.
In this episode, you'll learn:
Why the traditional firewall is still necessary — but nowhere near sufficientHow cloud platforms like Microsoft 365 require their own security layer (and what that actually looks like)The hidden danger of VPN tunnels drilled through your firewall during the remote work eraWhy your guest Wi-Fi might not actually be a guest networkWhat shadow IT is and why an employee could be walking out the door with your entire company's data right now — legally, and invisiblyThe single most important first step to securing any business: knowing what you actually havePlus, Justin shares the one question every business owner should ask their IT person — and warns that most of the time, the answer they get back will tell them everything they need to know about how exposed they really are.
This is Episode 7 in the UnHacked Cybersecurity Basics mini-series.
🔐 Want to know how secure your business really is? Visit https://www.phoenixitadvisors.com/
and mention UnHacked to schedule a free cybersecurity risk assessment. -
Hosts:
Justin Shelley — Phoenix IT Advisors | https://www.phoenixitadvisors.com/
Mario Zaki — Mazteck IT | https://www.mazteck.com/
Bryan Lachapelle — B4 Networks | https://www.b4networks.ca/What does it take to lose $50,000 in a single email? Not much. A spoofed address. A busy CFO. A wire transfer that clears before anyone realizes what happened.
In Episode 80 of UnHacked, Justin Shelley, Mario Zaki, and Bryan Lachapelle dig deep into one of the most financially devastating threats facing businesses today: Business Email Compromise (BEC). This is Episode 6 of their ongoing 12-part series on Security Basics, and this one hits close to home for every business owner who relies on email to run their company — which is all of them.
The guys break down exactly how BEC attacks work in two primary forms: lookalike domains designed to trick you letter by letter, and fully compromised email inboxes where a hacker is literally sitting inside your vendor's or employee's account, reading everything and waiting for the right moment to strike. Using AI, attackers can now download entire mailboxes, study communication patterns, and pick up mid-conversation with chilling accuracy.
But the scariest part of this episode isn't the technology — it's the human element. From new employees targeted on LinkedIn within days of posting about their new job, to companies that actively silenced their own IT teams who flagged security gaps (and paid dearly for it), the hosts make a compelling case that people — not software — are both the biggest vulnerability and the most powerful defense a company has.
You'll learn:
The two types of Business Email Compromise and why one is nearly impossible to stop with technology aloneThe one phone call that could have saved a $50,000 wire transfer — and why most companies don't make itWhy punishing employees who report mistakes is one of the most dangerous things a company can doHow attackers use LinkedIn to target new hires and exploit their eagerness to impress leadershipWhat "zero trust" really means in the context of email — and how to build it into your team's daily behaviorHow to report lookalike domains and get them taken downWhy a culture of security awareness is more valuable than any software tool you can buyThis episode is a wake-up call. Email is not safe by default. Your vendors can be compromised. Your new hires are being targeted. And if you don't have written policies and a culture that rewards vigilance, no firewall in the world will save you.
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Hosts:
Justin Shelley - https://www.phoenixitadvisors.com/
Mario Zaki - https://www.mazteck.com/
Bryan Lachapelle - https://www.b4networks.ca/Think your business is protected because you're paying for IT services? Think again. In this eye-opening episode, three cybersecurity experts share real horror stories of backup failures that cost businesses everything – from tape backups that never worked to QuickBooks files that vanished when needed most.
You'll discover why modern backups are more complex than ever (hint: your data isn't just on one server anymore), what immutable storage means for your protection, and the critical difference between having backups and having backups that actually work when disaster strikes.
The hosts walk you through a practical framework for auditing your current backup strategy, testing it properly, and creating manual processes to keep your business running during recovery. Plus, learn why some businesses can survive ransomware attacks while others are devastated – and which category you're currently in.
Whether you're relying on "my IT guy handles that" or managing backups yourself, this episode will either confirm you're truly protected or expose dangerous gaps before they cost you your business.
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Hosts:
Justin Shelley - https://www.phoenixitadvisors.com/
Mario Zaki - https://www.mazteck.com/
Bryan Lachapelle - https://www.b4networks.ca/What happens when your laptop gets stolen and you forgot to lock it? In this episode of UnHacked, our hosts dive deep into endpoint security - the real perimeter of your business in today's digital world.
Justin, Bryan, and Mario explore real-world examples of how endpoints (computers, phones, VPNs, smart devices) are compromised and share practical CEO-level guidance on protecting these critical access points. From VPN vulnerabilities to improperly configured guest networks, learn why 97% of breaches could be prevented with basic security measures.
Key topics include: the four essential endpoint protection checks every CEO should perform, why "it's in the cloud" doesn't mean you're protected, the importance of detection systems alongside prevention, and how to hold your IT team accountable.
Whether you're paying for managed IT services or handling security in-house, this episode provides actionable steps to verify your endpoints are truly protected. Don't wait until your business is the next cautionary tale.
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Hosts:
Justin Shelley - https://www.phoenixitadvisors.com/
Mario Zaki - https://www.mazteck.com/You can't secure what you can't see. In this critical episode of our baseline security series, Justin and Mario expose the dangerous reality of "shadow IT" - the hidden software, devices, and vulnerabilities lurking in your business that could be costing you everything.
From TeamViewer installations left wide open to former vendors still having backdoor access years later, discover why even the most well-intentioned businesses are sitting ducks for ransomware attacks. Learn the shocking truth about unprotected home computers accessing corporate data, outdated backup software creating attack surfaces, and why "we moved to the cloud" doesn't mean you're safe.
This episode delivers actionable steps every CEO needs to take THIS WEEK to identify their digital assets and close dangerous security gaps. Don't wait until you're the next headline - your business depends on knowing what you're protecting.
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Hosts:
Justin Shelley - https://www.phoenixitadvisors.com/
Mario Zaki - https://www.mazteck.com/
Bryan Lachapelle - https://www.b4networks.ca/Episode 76 kicks off a comprehensive multi-part series on baseline cybersecurity with a deep dive into identity and access control. The hosts reveal why courts can now pull your ChatGPT conversations in legal proceedings, and break down the critical difference between passwords and passphrases. Learn why shared accounts are a business owner's worst nightmare, discover the three essential Microsoft 365 security settings most companies miss, and understand why your ego might be your biggest security vulnerability. From conditional access policies to employee onboarding checklists, this episode provides non-technical business owners with actionable steps to protect their greatest asset - their business. The conversation includes real-world horror stories of access control failures and practical solutions for companies of all sizes.
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Hosts:
Justin Shelley - https://www.phoenixitadvisors.com/
Mario Zaki - https://www.mazteck.com/In this episode, Justin and Mario dive deep into why "I didn't know" isn't a legal defense when your business gets hit with a cyber attack. Using a realistic scenario of a 60-employee manufacturing company facing $180,000 in losses from ransomware, they explore how delayed IT decisions can devastate businesses overnight.
The hosts kick off a comprehensive mini-series on cybersecurity governance, frameworks, and compliance, breaking down complex topics for non-technical business owners. Mario shares real-world stories from his MSP practice, including the shocking reality of passwords taped to monitors and the doctor who simply didn't care about security.
Key topics covered: the true cost of cyber attacks, cybersecurity frameworks (CIS, NIST), multi-factor authentication beyond just Office 365, risk assessment strategies, and why business owners must take ownership of their cybersecurity decisions.
Whether your industry is regulated or not, this episode provides the foundation every business owner needs to make intelligent security decisions and protect their greatest asset: their business.
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Hosts:
Justin Shelley - https://www.phoenixitadvisors.com/
Mario Zaki - https://www.mazteck.com/
Bryan Lachapelle - https://www.b4networks.ca/After a two-month hiatus, the UnHacked team returns with hard-earned lessons from 2025 and critical predictions for 2026. When their scheduled guest no-shows, Justin, Mario, and Bryan deliver an unfiltered discussion about the dangerous complacency creeping into business security.
Mario reveals how AI is making business owners go "on autopilot" with potentially devastating consequences, while Bryan predicts the mainstream adoption of passkeys will revolutionize login security. Justin warns about the hidden security risks as AI democratizes coding and development.
Key takeaways include the power of consistency over perfection, why AI can't spell "strawberry" correctly but businesses still trust it with critical decisions, and practical steps to avoid becoming the low-hanging fruit for cybercriminals in 2026.
Perfect for business owners who want to stay ahead of emerging threats while learning from real-world security experiences.
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