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he historical background of LLMs, key concepts, and various applications, such as text generation, conversational AI, and sentiment analysis. It also dives into practical considerations, including ethical considerations, model architecture, data preparation, training techniques, and deployment strategies. The document further explores advanced topics like model compression, transfer learning, and integrating LLMs with other technologies. The final chapters present case studies demonstrating real-world applications of LLMs in various industries, such as customer support, financial forecasting,
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Your Guide to Business Reviews and Reputation Growth.
On the Reviews UP Podcast, we dive deep into the world of Business Reviews, customer feedback, and online reputation management. Each episode explores how smart companies use Business Review Software to elevate trust, build credibility, and stay competitive in the digital landscape.
Feedback Hack brings you...
Actionable strategies, expert interviews, and real-world examples of how businesses are leveraging review management platforms, automation, and AI to drive star ratings, generate authentic customer sentiment, and improve local visibility. Whether you're a startup, franchise, or enterprise brand, our conversations are designed to help you turn customer experiences into measurable success.
Tune in and discover how to make Business Reviews your most powerful marketing asset — only on the Reviews UP Podcast.
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You have read the books. Attended the conferences. Mapped the customer journey. Trained the team. And something still feels like it is not quite working.
This podcast is the honest explanation for why.
15 Minutes Customer Obsession is hosted by Peggy Amelung — Integral Coach, founder of the GHX™ (Genuine Human Xperience) Framework, and alumna of Ritz-Carlton and Bvlgari Hotels. Each episode takes one question most CX and leadership content refuses to ask: not what great organisations do differently, but who their leaders have become.
After 157 German-language episodes and 20 years inside the world's most demanding service environments, Peggy has arrived at one conclusion that changes everything:
The quality of human experience you can create for another person is a direct function of what you have developed within yourself. You cannot give what you have not grown.
This is not a metaphor. It is the mechanism behind every CX programme that fails, every culture initiative that doesn't stick, and every leader who does everything right — and still cannot produce genuine human connection in their organisation.
If you have ever thought "we train our people, and nothing actually changes" — you are not missing a better training programme. You are missing the developmental understanding of what is upstream of genuine service. That is what this podcast is about.
Every Tuesday, in 15 minutes: one interior insight, one business consequence, one thing that shifts how you see your team, your customers, and your own leadership.
New listener? Start with Episode 1: Get to know the six pillars of GHX and get closer epsiode by episode to yourself and the menaing of genuine human connection. The closer you are to yourself, the closer you can be to your customer. Fifteen minutes that will reframe everything you thought you knew about customer experience.
AI is great. But humanity is the driving force.
See you next Tuesday. Peggy. -
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more.
At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs. -
Customer Service Culture è il podcast dedicato al servizio clienti digitale e alla diffusione della 'cultura del cliente' in azienda. Paolo Fabrizio condivide casi studio, approfondimenti e interviste a manager.
Scopri i servizi per le imprese ➡️ https://customerserviceculture.com/ -
This is the Customer Secrets podcast, where we dig deep into the personality of people and uncover the secret triggers that cause them to buy. If you want to discover what makes people tick, and/or if you want to improve your company's sales without adding one penny to your advertising budget, you've found the right podcast. We welcome your questions, and we'll give you both the overall strategy and the tactics to get your business taking off.
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This podcast is a forum for retail leaders to discuss industry trends, challenges, and the future of customer-centric retailing. We discuss eCommerce, mobile commerce, omnichannel technology, brick-and-mortar operations, culture, innovation, and how all of these elements come together to create customer-centric retailing. Join us to hear the brightest minds in the retail industry share their experiences and thoughts on the most relevant topics today. [To read more follow us on www.hotwax.co]
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Customer Success Australia is focused on connecting the Australian based Customer Success community to foster a culture of support, learning and growth.
Join us via:
LinkedIn: https://www.linkedin.com/company/customer-success-australia-meetup/
Join the conversation - CSA Community Group: https://www.linkedin.com/groups/9206291/
YouTube: https://www.youtube.com/channel/UCuUyJ9m-iAq5pRFSsktcNaQ -
Customer service, and employee experience, done right, can be your company's single, biggest, competitive advantage.
Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business.
Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other customer experience leaders with actionable tips to create a culture that produces referrals, loyalty and rave reviews from employees and customers.
It's not a podcast. It's a movement. The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience.
If you're a revolutionary customer service leader ready to stop competing on price and obsessed with building a brand that people cannot live without, and, this podcast is for you! -
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you.
I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.
What's on the Menu?
🔥 Pro Tips: Learn the tricks of the trade from seasoned pros.
🚀 Career Growth Hacks: Elevate your game, one episode at a time.
🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS.
Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply
Popular Episode Topics Include: Customer Success Career Tips for a CSM, Proven Job Interview Strategies and Professional Growth as a Customer Success Manager, SaaS Customer Success Career Tips for a CSM, Preparing for Your Next Customer Success Interview, Mastering Common CSM Interview Questions, Building a Standout Customer Success Resume, Landing Customer Success Jobs, Customer Success Skills Every CSM Needs to Grow -
What’s the secret to creating loyal customer relationships that last?
Customer Friendship™ Conversations by Dixa brings you the latest trends, tools and insights for delivering customer service ‘as it’s meant to be’. In each episode, host Ciaran Nolan sits down with a customer service ‘hero’ revealing their story and tips for building long-lasting bonds with their customers. If you’re a business owner, a customer service pro, or just someone who’s curious about the world of customer experience you’re in the right place.
Why not join in the conversation and become part of the Customer Friendship™ community today?
Visit Dixa.com to learn more.
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Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Binge a career’s worth of learnings in less time than a QBR, as Catalyst co-founder Kevin Chiu uncovers new customer-led growth strategies in each bite-sized episode. You’ll hear success stories, unique approaches, and different perspectives from REAL operators from companies like Miro, Drata, and Higher Logic, who are in the trenches growing revenue.
Each episode will give you the resources, ideas, and templates you need to get ahead of churn and increase customer revenue.
Customer-Led is a video podcast, so you're missing out if you're just listening to the audio. Stream Season 1 for free at catalyst.io/podcast. -
In this podcast where we explore real dining experiences, one review at a time! From hidden gems to fast-food favorites, we break down the funniest, most shocking, and most insightful customer feedback. Whether it's a five-star meal or a disastrous dining fail, we bring you authentic stories with a side of humor. Tune in for honest takes, foodie adventures, and the ultimate restaurant review deep dive!
Hosted by Ausha. See ausha.co/privacy-policy for more information. -
Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.
The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include CMOs, CXOs, and heroes of customer-centric transformation, along with thought leaders who inspire them. Exploring organizational structures, operating models, goals, and metrics, Rob and his guests from companies such as Vanguard, American Express, and more bring to light practical marketing, product, customer experience, and technology strategies for earning customer-focused growth. This podcast is your source for untold stories of customer and employee loyalty. Challenging, insightful, and instructive—all in one place. Earned growth starts here.
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Un podcast lleno de información para empresarios y emprendedores.
Vamos a revisar noticias de negocios, herramientas de customer experience y vamos a entrevistar a profesionales muy reconocidos para que nos compartan información de valor.
Cada capitulo tiene su magia y te dará contenido de mucho valor. No vas a desaprovechar ni un minuto de tu tiempo. -
Join Menachem Pritzker and Sharon Weiss Greenberg from Collabria as they highlight the best talent in the sales and customer success roles. This is the place to level up, hear horror stories, and be entertained by like-minded sales professionals just like you.
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Data Platform by LineUP7, c'est un podcast, qui donne la parole à des experts d'horizons variés. Fondateurs d’agences de DataMarketing, directeurs marketing éditeurs de CDP, ou encore spécialistes de l'innovation marketing, y partagent leur vision. Ils permettent ainsi de saisir l'ampleur du phénomène et son impact, sur la sphère marketing et bien au-delà.
Quel que soit votre niveau de maturité sur la question, Dataplatform by LineUP7 vous accompagne dans la connaissance, la compréhension et l'appropriation de ce sujet désormais incontournable.
Nous vous souhaitons donc une bonne écoute !
Hébergé par Ausha. Visitez ausha.co/fr/politique-de-confidentialite pour plus d'informations. -
Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail.
This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences. - Laat meer zien
