Afleveringen
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Banking on Fraudology is part of the Fraudology Podcast Network.
In this short, but sweet episode of Banking on Fraudology, host Hailey Windham gives listeners an insider's preview of the upcoming Fraud Fight Club event. As a speaker at two sessions, Hailey shares her enthusiasm for the collaborative and raw nature of this gathering of fraud fighters. She highlights key sessions to watch out for, including a powerful keynote by Representative Brandon Guffey on sextortion scams, and panels on cutting-edge topics like cyber fraud tactics, first-party fraud, and enhancing collaboration between fraud teams and law enforcement.
Hailey also gives listeners a who's who of fraud-fighting experts she's eager to meet in person, including podcast partner Karisse Hendrick, fraud prevention guru Frank McKenna, and scam-fighting prosecutor Erin West. She emphasizes the importance of networking and knowledge-sharing at events like Fraud Fight Club, encouraging attendees to connect with both industry veterans and newcomers alike. The episode provides valuable insights into the current state of fraud prevention and the innovative strategies being developed to combat increasingly sophisticated schemes.
Don't miss out on this insider's guide to one of the year's most anticipated fraud-fighting events!
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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Banking on Fraudology is part of the Fraudology Podcast Network.
In this compact but powerful episode of Banking on Fraudology, Hailey Windham tackles a topic that's causing major headaches for fraud teams across the country: the limitations of funds availability rules. Windham expertly breaks down how Regulation CC, created in 1987, is struggling to keep pace with the sophisticated fraud schemes of the digital age. She paints a vivid picture of the challenges facing financial institutions, from the rapid availability requirements for treasury checks to the inadequate hold periods for detecting complex fraud.
Windham's expertise shines as she dissects the "doubtful collectability" clause and explains why the current 10-day exception hold often falls short in today's fraud landscape. She addresses the difficult position fraud teams find themselves in - caught between compliance requirements, operational pressures, and their own instincts about risky transactions. But this episode isn't just about identifying problems; Windham offers a wealth of practical solutions.
Listeners will gain valuable insights into maximizing their use of exception holds, enhancing frontline staff training, leveraging new verification tools, and strategically using account structures to mitigate risks. Windham's call for breaking down silos between fraud, compliance, and operations teams is particularly poignant. The episode concludes with a rallying cry for industry-wide change and a handy "cheat sheet" of Reg CC reminders. Whether you're a fraud fighter, compliance officer, or financial institution leader, this episode is a must-listen. Tune in to arm yourself with knowledge, strategies, and inspiration to better protect your institution in the face of outdated regulations.
About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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Zijn er afleveringen die ontbreken?
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Banking on Fraudology is part of the Fraudology Podcast Network.
In this eye-opening episode of Banking on Fraudology, host Hailey Windham welcomes back fraud expert David Maimon to dive deep into the world of treasury check fraud. As the "Indiana Jones of fraud fighters," David shares alarming insights into why these government-issued checks have become prime targets for criminals. The conversation reveals how fraudsters are exploiting verification loopholes, altering payee names, and cashing out millions in stolen funds.
David breaks down the latest trends, including the rise of first-party fraud where individuals willingly participate as money mules, and sophisticated schemes involving synthetic identities and business impersonation. Listeners will gain a sobering understanding of just how thorough and patient modern fraudsters have become in their operations.
The episode's highlight is the unveiling of Sentilink's new Treasury Check Verification Service. This game-changing tool addresses a critical gap in existing verification processes by allowing financial institutions to confirm payee names - a feature David explains has been sorely missing. With real examples of how early adopters are already preventing significant losses, this free service promises to disrupt treasury check fraud operations. Fraud fighters won't want to miss this actionable solution to a pervasive industry challenge.
Tune in to arm yourself with the latest intelligence and tools in the fight against financial crime.
David's LinkedIn
Demo Link
About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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Banking on Fraudology is part of the Fraudology Podcast Network.
In this episode of Banking on Fraudology, host Hailey Windham revisits a conversation between fraud expert Gil Rosenthal and Karisse Hendrick in the Fraudology Podcast that tackles pressing questions from issuers, banks, and fintechs about payment fraud and professional development. Gil and Hailey dive deep into the complexities of identifying and combating various fraud schemes, offering invaluable advice for fraud fighters across different sectors of the financial industry.
The discussion covers a wide range of topics, from understanding suspicious merchant activity to navigating career transitions in the fraud prevention space. Gil shares his expertise on interpreting unusual patterns in transaction data, emphasizing the importance of identifying abnormalities and leveraging diverse team perspectives. The hosts also explore strategies for professionals looking to transition from traditional banking roles to positions in retail or fintech fraud prevention.
One of the episode's key takeaways is the value of continuous learning and networking within the fraud prevention community. Gil and Karisse stress the importance of attending industry conferences, joining professional groups, and staying updated on emerging trends. They also offer practical advice for job seekers, including the benefits of interviewing regularly to stay sharp and maintain perspective on one's market value.
Don't miss out on this masterclass in fraud prevention â tune in now and level up your fraud-fighting skills!
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In this episode of Banking on Fraudology, Hailey Windham dives deep into the pressing issue of push payment fraud that's plaguing the financial industry. Drawing insights from a recent Payments Dive article, Hailey breaks down the key takeaways from a panel discussion featuring leaders from Truist, Zelle, Google, and Nacha. With push payment fraud losses in the Americas reaching a staggering $102.6 billion in 2023, this episode couldn't be more timely.
Hailey expertly dissects the complexities of push payment scams, where criminals trick victims into sending payments by posing as legitimate entities. She highlights the delicate balance financial institutions must strike between fraud prevention and maintaining a smooth user experience. The episode explores innovative approaches to combat this growing threat, including enhanced data sharing, improved digital identity verification, and increased support for law enforcement.
Don't miss out on this essential discussion â tune in now and arm yourself with the latest strategies in the fight against push payment fraud.
Link to the article
About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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Banking on Fraudology is part of the Fraudology Podcast Network.
This episode of Banking on Fraudology tackles the pressing issue of financial exploitation with host Hailey Windham and guest expert Sarah Barnhill from Western Bank. Sarah brings her extensive experience in fraud prevention to shed light on the complexities of financial exploitation and how financial institutions can better protect vulnerable customers.
The discussion covers a wide range of topics, from identifying red flags and common fraud schemes to the importance of empathy and active listening when dealing with victims. Sarah shares valuable insights on creating a supportive environment for victims to come forward, emphasizing the need for patience and understanding in these sensitive situations. The episode also delves into practical strategies for securing compromised accounts, pursuing recoveries, and collaborating with law enforcement. One of the key takeaways is the importance of ongoing education and training for front-line staff to recognize and respond effectively to potential fraud.
Sarah and Hailey also discuss the role of bank culture in ensuring vulnerable individuals are treated with dignity and respect during fraud investigations. This episode is packed with actionable advice and compassionate approaches that can help financial institutions improve their response to financial exploitation.
Don't miss this opportunity to enhance your understanding of financial exploitation and learn how to make a real difference in combating fraud.
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Sarah Barnhill
https://www.identitytheft.gov/
About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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In this episode of Banking on Fraudology, Hailey Windham and Tracy Swaim, AARP Wyoming's Fraud Fighter of the Year, explore the often-overlooked connection between volunteering and effective fraud prevention. Tracy shares her journey from the legal field to fraud investigations, and how her volunteer work with AARP's Fraud Watch Network has given her a unique perspective on fighting fraud. This episode is packed with insights on balancing data analysis with real-world experience, and how understanding the human impact of fraud can make investigators more effective.
The conversation covers a range of critical topics, including how to turn raw fraud data into actionable strategies, the importance of tailoring fraud prevention messages to different audiences, and practical ways for fraud fighters to make a bigger impact in their communities. Tracy introduces an innovative analogy comparing data visualization to giving a house tour, offering a fresh way to think about presenting complex information. The episode also dives into the power of storytelling in fraud prevention, explaining how real victim stories can be more impactful than statistics alone.
One of the key takeaways from this episode is the transformative effect that volunteering can have on a fraud fighter's perspective and skills. Tracy explains how interacting with real fraud victims has enhanced her investigative abilities and reinforced the importance of thorough investigations. For fraud professionals at any stage of their career, this episode offers valuable advice on finding volunteer opportunities, educating communities about fraud risks, and leveraging these experiences to become more effective in their roles.
Tune in now and discover how volunteering can revolutionize your approach to fraud prevention!
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Banking on Fraudology is part of the Fraudology Podcast Network.
Join Hailey Windham on Banking on Fraudology as she welcomes Becky Holmes, whose book "Keanu Reeves is Not In Love with You" takes a humorous yet poignant look at online romance fraud. This episode dives deep into the psychology of scammers and their victims, revealing how fraudsters isolate their targets and exploit human tendencies to trust.
Becky shares memorable interactions with scammers, including hilarious anecdotes that showcase her wit while highlighting red flags everyone should watch for. The discussion takes a serious turn as they explore the stigma surrounding fraud victims and the inadequate response from banks and law enforcement. Becky emphasizes the need for improved customer service in financial institutions and better training for staff to recognize potential fraud victims.
The episode also touches on the scale of the problem, with both host and guest agreeing that current statistics likely vastly underestimate the true extent of romance fraud. Listeners will gain valuable insights into protecting themselves and their loved ones from these scams, including the importance of maintaining close relationships and open communication.
Tune in now to arm yourself with knowledge and maybe even a few laughs along the way.
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Becky Holmes
Keanu Reeves is not in love with you
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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Banking on Fraudology is part of the Fraudology Podcast Network.
The latest episode of Banking on Fraudology brings listeners a comprehensive look at the state of financial fraud in 2024 and beyond. Hailey Windham sits down with returning guest Karen Boyer, a seasoned fraud expert, to unpack the year's biggest trends and peer into the crystal ball for 2025. Boyer paints a picture of a fraud landscape that remains stubbornly familiar, with check fraud, mail theft, and social engineering scams continuing to plague financial institutions and their customers. However, she notes a disturbing trend of fraudsters becoming bolder, showing up in person at bank branches to execute their schemes.
The conversation delves into the technological arms race between banks and fraudsters, with Boyer discussing how financial institutions are harnessing AI and machine learning to detect fraud. She acknowledges the frustrating reality that banks often lag behind criminals in deploying new technologies due to regulatory requirements and internal processes. Windham and Boyer stress the importance of empowering frontline bank staff, arguing that tellers should be viewed not as easily replaceable but as critical guardians against fraud. They discuss the need for better training and support to help staff navigate difficult conversations with customers about suspicious transactions.
Looking to the future, Boyer predicts several concerning trends for 2025, including an increase in in-person fraud schemes targeting vulnerable individuals, the expansion of sextortion scams to older populations, and the potential for more "glitch" exploits similar to recent incidents at major banks. She emphasizes the need for a holistic, industry-wide approach to fraud prevention that extends beyond banks to include social media platforms, telecoms, and other sectors that inadvertently facilitate scams.
Tune in now to stay ahead of the curve in the ever-evolving world of financial crime.
Episode links:
https://www.nbcnews.com/news/us-news/nigerian-man-extradited-us-alleged-sextortion-south-carolina-teen-died-rcna189475
Karen Boyer
About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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The latest episode of Banking on Fraudology tackles one of the most critical issues facing the financial industry today - the role of banks in preventing scams. Host Hailey Windham welcomes special guest Ayelet Biger-Levin, a passionate advocate for advancing scam detection and prevention strategies, to discuss why banks are uniquely positioned to make a difference.
Ayelet, founder and CEO of Rangers AI, shares her perspective on how banks can leverage their position as trusted entities and guardians of people's finances to protect customers from increasingly sophisticated scams. The conversation covers the regulatory landscape, including emerging liability shifts for authorized push payment fraud in countries like the UK and Australia. Listeners will learn about the true costs of scams for financial institutions beyond just reimbursement, including customer support expenses, lost customers, and diminished deposit values.
A key focus of the episode is on empowering customers to play an active role in fraud prevention. Ayelet introduces innovative technologies like her company's Scam Ranger tool that can automatically scan messages to detect potential scams. The discussion also touches on the challenges of balancing technological innovation with accessibility for less tech-savvy customers.
Don't miss this informative deep dive into one of banking's most pressing challenges and opportunities.
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Banking on Fraudology is part of the Fraudology Podcast Network.
This gripping episode of Banking on Fraudology takes listeners on an emotional journey through the world of romance scams, as told by survivor Beth Hyland. Host Hailey Windham guides the conversation, uncovering the intricate details of how Beth was manipulated into sending $26,000 to a man she believed was her soulmate.
The episode offers a rare glimpse into the victim's perspective, revealing how intelligent, self-aware individuals can fall prey to these sophisticated schemes. Beth's story illuminates the red flags that often go unnoticed and the psychological tactics scammers use to exploit human emotions. The discussion delves into critical moments where financial institutions missed opportunities to intervene, providing valuable insights for fraud prevention strategies. Listeners will be moved by Beth's vulnerability as she describes her healing process and the complex emotions victims face long after the scam ends.
The episode also highlights the crucial role of compassionate, informed responses from professionals like Beth's financial advisor in helping victims recover. This must-listen episode challenges listeners to reconsider their assumptions about fraud victims and offers practical advice for both individuals and institutions to combat these devastating crimes.
Linkedin: Beth Hyland
About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. Weâre thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insightsâthanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
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In this compelling episode of Banking on Fraudology, host Hailey Windham reunites with Erin West to discuss the latest developments in the battle against pig butchering scams. Erin, who recently retired from her role as a cybercrime prosecutor, shares her transition to leading Operation Shamrock full-time and the organization's evolution into a nonprofit powerhouse. The conversation offers listeners an insider's perspective on the global fight against sophisticated financial fraud schemes.
Erin provides chilling details from her visits to scam compounds in Southeast Asia, painting a vivid picture of the human cost behind these crimes. The episode delves into Operation Shamrock's recent accomplishments, including large-scale education initiatives for financial institutions and law enforcement.
Hailey and Erin discuss exciting new projects for 2024, such as monthly working groups for bankers and weekly victim interviews to stay ahead of emerging scam tactics. Listeners will gain valuable insights into the complex world of transnational organized crime and learn about the critical need for cross-sector collaboration.
Subscribe to Banking on Fraudology and be part of the solution in the ongoing battle against pig butchering scams.
Know more about Operation Shamrock
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. Weâre thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insightsâthanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
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The Banking on Fraudology podcast returns with a bang in 2025, as Hailey Windham delivers a solo episode packed with crucial insights for fraud fighters. After a brief holiday recap, Hailey wastes no time diving into the most significant fraud trends of 2024 that will continue to shape the industry in the coming year. From the alarming rise of social engineering scams to the unexpected resurgence of check fraud, the episode paints a vivid picture of the challenges facing financial institutions and their customers.
She doesn't just highlight problems â she offers solutions. The host presents her top fraud-fighting resolutions for 2025, challenging executives to stop treating fraud as an unavoidable expense and instead view it as a critical area for investment and innovation. She emphasizes the need for improved fraud education at all levels, from frontline employees to consumers, sharing her own recent experience speaking at a local church about fraud prevention. Hailey also advocates for embracing AI as a tool for good, implementing real-time fraud monitoring, and building empathy into fraud response protocols to encourage more victims to come forward.
One of the episode's highlights is her announcement of her personal mission to connect with fraud fighters from all 50 states, aiming to create a nationwide network of professionals sharing insights and best practices. Hailey also provides a valuable calendar of fraud awareness events for Q1 2025, offering listeners concrete opportunities to engage with customers and promote fraud prevention.
Tune in now to arm yourself with the knowledge and strategies you need to combat fraud in 2025 and beyond!
Link to the form: https://lnkd.in/e6Y_V8hP
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In this episode of the Banking on Fraudology podcast, Hailey Windham sits down with Madison Marquez, a rising star in fraud prevention, to explore how empowering frontline team members can transform an organization's approach to fighting fraud.
Madison shares her journey from call center representative to fraud prevention champion through the innovative Fraud Ambassador program. This six-month intensive training initiative, developed by Hayley, aimed to create a network of fraud fighters across all departments. Madison's story illustrates how passion and purpose can drive meaningful change, even without a formal fraud prevention title.
The conversation dives into the challenges of fraud prevention in financial institutions, from authentication hurdles to member resistance and training gaps. Madison provides valuable insights into how the Fraud Ambassador program addressed these issues through hands-on projects, collaborative discussions, and real-world case studies. She highlights a particularly impactful session on human trafficking detection that opened her eyes to the proximity of financial crimes. The episode also explores the importance of creating a culture where fraud prevention is everyone's responsibility, not just the fraud department's problem.
Don't miss this opportunity to learn from two passionate fraud prevention advocates - tune in now!
About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. Weâre thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insightsâthanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
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In this riveting episode of Banking on Fraudology, host Hailey Windham dives deep into the jaw-dropping $4.5 billion Bitfinex Bitcoin heist - the largest cryptocurrency theft in history.
Inspired by the Netflix documentary "Biggest Heist Ever," she unpacks this complex case, offering invaluable insights for fraud fighters and financial institutions alike.
Hailey walks listeners through the audacious crime, highlighting how hackers Ilya Lichtenstein and Heather Morgan exploited both technical vulnerabilities and human behavior to pull off their scheme.
Tune in now and join the fight against fraud!
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.
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SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. Weâre thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insightsâthanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
In this episode, Ken Palla, a former online security manager at Union Bank, shares insights from his open letter to US regulators addressing the urgent need for stronger guidance on scam controls and data sharing between financial institutions.
Ken discusses the challenges banks face in combating authorized payment scams and proposes solutions modeled after past FFIEC online security guidance. He emphasizes the importance of clear regulations around data sharing, particularly through updates to the 314B provision, to enable more effective fraud prevention. He also highlights the growing threat of scams, their impact on consumers, and the role of banks in protecting customers.
The conversation touches on international efforts to combat scams, the need for collaboration between banks, telcos, and digital platforms, and practical advice for consumers to avoid falling victim to scams.
Open Letter from Ken Palla
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. Weâre thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insightsâthanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
Welcome to the Banking on Fraudology podcast!
Today we have a special Thanksgiving edition. Instead of our usual deep dives into scam schemes and fraud trends, we'll be focusing on gratitude and celebrating the wins, big and small, within our incredible fraud-fighting community.
We'll be sharing heartfelt stories from fraud fighters around the world, reflecting on what we're thankful forâfrom breakthroughs in fraud detection to the amazing people who inspire us every day. So grab a coffee or a slice of pumpkin pie and join me as we celebrate the support, camaraderie, and achievements that make our work so meaningful.
Stay tuned for some beautiful reflections that'll warm your heart this holiday season.
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. Weâre thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insightsâthanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
The latest episode of Banking on Fraudology tackles one of the most pressing issues in financial fraud today - first-party synthetic identity fraud.
Hailey Windham and David Maimon, head of Fraud Insights at Sentilink, take listeners on a deep dive into the shadowy world of synthetic identities. Maimon, drawing on his academic background and industry experience, explains how fraudsters combine real and fake personal information to create convincing synthetic identities.
The episode explores the patient, methodical approach criminals take to build credit histories for these identities, culminating in lucrative "bust out" schemes. Maimon and Windham discuss the proliferation of synthetic business fraud, the role of AI in creating fake verification videos, and why historical data remains crucial in detecting synthetics. The conversation also touches on disturbing trends like increased youth involvement in fraud and the challenges facing identity verification systems.
Don't miss this opportunity to learn from leading experts in the field - listen now and level up your synthetic fraud detection skills.
Webinar referenced in the episode
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. Weâre thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insightsâthanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
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Welcome back to another exciting episode of "Banking on Fraudology"!
I'm your host, Hailey Windham, and today we're diving deep into the world of fraud detection with our special guest, Jen Martin. With over 15 years of banking experience and a robust background in criminal justice and statistics, Jen brings a wealth of knowledge and a passion for data-driven solutions in the fight against fraud.
In this episode, Jen takes us through her fascinating career journey, from her early aspirations to become a crime statistician to her pivotal roles in banking and fraud prevention. We'll explore the transformative power of real-time data models and advanced analytics in combating fraud, as well as the critical importance of collaborative efforts across different departments within an organization.
We'll also discuss the evolving landscape of fraud threats, particularly post-pandemic, and the need for quick, adaptable strategies to stay ahead. Jen provides invaluable insights into tackling specific challenges such as check fraud and maintaining a balance between effective fraud controls and a positive customer experience. We'll touch on the strain of staff retention and the importance of ongoing training, especially in frontline positions.
Join us as we unravel the complexities of fraud prevention, the necessity of creative data utilization, and the indispensability of cross-functional teamwork. Stay tuned for practical advice and inspiring stories from one of the leading voices in the fraud-fighting community. Let's get started!
About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.
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SentiLink is at the forefront of fraud prevention and identity verification, offering innovative solutions to help financial institutions tackle synthetic fraud, identity theft, and more. Weâre thrilled to have them onboard as partners in our mission to equip you with the tools and knowledge you need to stay ahead in this ever-evolving landscape.
Stay tuned for more great episodes and insightsâthanks again to SentiLink for supporting the podcast!
Visit: https://www.sentilink.com/ and learn all about them!
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Welcome back, fraud fighters, to another compelling episode of Banking on Fraudology! I'm your host, Hailey Windham, and todayâs episode is packed with eye-opening insights into the ever-evolving world of fraud. We'll kick things off with a personal recap of my recent trip to California, where I collaborated with Erin West on the groundbreaking Operation Shamrock.
Our main event? A hard-hitting news segment featuring three fresh and disturbing fraud stories: from scammers intercepting customer service calls, Chase taking bold legal action against glitch fraudsters, to the alarming misuse of the Zelle payment app for harassment. Each story, sourced from the fraud expert Frank McKenna's Frank on Fraud newsletter, paints a vivid picture of where the fraud battle is heading. So buckle up and get ready to dive into the complexities and innovations in fraud prevention. Let's get started!
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About Hailey Windham:
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windhamâs initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organizationâs size.
Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/
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Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.
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