Afleveringen
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Title: CyTek’s Chris Burcham: The Kansas City Journey from Corporate to MSP Leadership
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MSP Owner Podcast website: MSP Owner website
Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If you own an MSP generating more than $1M in revenue annually seeking and wanting a change, contact [email protected] .
Chris Burcham, the CEO of CyTek Corporation, kicks off a chat that dives deep into his journey from corporate life to taking the reins of a managed IT services company. We get the lowdown on his beginnings in Kansas City and how a decade spent at Cerner Corporation set the stage for his entrepreneurial leap. After acquiring a small manufacturing company, Chris found himself leading CyTek, a business rich in history but in need of fresh ideas. He shares the challenges of stepping into a new sector without prior experience in managed services, highlighting the learning curve and the joy of building a strong team. The conversation is peppered with insights on how past corporate environments shaped his leadership style and how he’s unlearning some of those habits to adapt to his new role. It’s a fascinating look at how personal journeys can intertwine with professional evolution, and how sometimes, stepping into the unknown can lead to unexpected success.
Takeaways:
Chris Burcham took the reins of CyTek Corporation without prior MSP experience, proving you can learn on the job. The podcast highlights the importance of having a solid support network when navigating the challenges of running a business. Transitioning from a corporate environment to managing a small business can be a wild ride, full of unexpected lessons. Understanding client needs and adapting your services is crucial for MSP growth, especially in a competitive market. Building a strong team and culture is key to success in any business, as seen in CyTek's growth journey. Compliance can be a game changer for MSPs looking to add value to their clients, especially in regulated industries.
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We’re diving into the world of family-run MSP businesses and how Micheal Snyder and Logan Snyder, a father-son duo turned transitioned their business from a pure play voice/telecommunications provider into a comprehensive IT provider. Michael as CEO and Logan as COO share their journey from humble beginnings in 1997 to now. They spill the tea on navigating family dynamics in the workplace, including the not-so-fun parts of firing relatives—yikes! We’ll also chat about how becoming a dad changed Logan’s work vibe and sharpened his focus, proving that family ties can be a double-edged sword in business. So grab a drink, kick back, and let’s see how these two keep it all in the family while hustling in the tech world!
Title: Michael Snyder and Logan Snyder at Total BC: Building an MSP with Family
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MSP Owner Podcast website: MSP Owner website
Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If you own an MSP generating more than $1M in revenue annually seeking and wanting a change, contact [email protected] .
Takeaways:
Starting a family business can be a wild ride, especially when family dynamics come into play. Customer service is not just a policy; it's a passion that drives our business every day. Transitioning from voice services to managed IT requires smart decisions and continuous learning. Nepotism isn’t our style; we believe in earning respect through hard work and dedication. Every client interaction matters; we aim to provide prompt, personal responses every time. Trust is built on reliability and stellar service, especially during tough tech crises.
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Zijn er afleveringen die ontbreken?
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Title: Mike Beecher from Escape Wire: from Equipment Rentals to Managed IT
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MSP Owner Podcast website: MSP Owner website
Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If you own an MSP generating more than $1M in revenue annually seeking and wanting a change, contact [email protected] .
Escape Wire Solutions is a true underdog story in the IT world, and Mike Beecher shares the hilarious and sometimes chaotic journey that led him to become the president of a successful managed service provider (MSP). Starting from a family business in equipment rental, Mike’s path to IT was anything but traditional. He dives into the unexpected twists that led him to the tech industry, including a merger that brought him to an MSP and his eventual leap into entrepreneurship. Throughout the conversation, we get a peek into the challenges of juggling a business while maintaining a work-life balance—like trying to keep a young family happy while running a service that demands constant attention. He reveals how they’ve navigated the waters of client relationships, especially in the current landscape where remote work has become the norm. The episode is packed with relatable anecdotes that make you chuckle while reminding us all that growth comes with its own set of hiccups.
We also explore how Escape Wire Solutions has successfully adapted to the shifting demands of the industry, especially post-pandemic. Mike shares how they pivoted to remote work, and how this shift wasn't just a necessity but an unexpected opportunity for growth. He emphasizes the importance of a strong company culture, even when spread out across different locations. It’s fascinating to hear how the company has maintained a collegial atmosphere where everyone feels they can contribute, all while tackling the technical challenges that come with supporting small to midsize businesses. Mike’s insights into service delivery and how they ensure client satisfaction are particularly enlightening, showcasing the human side of tech support amidst the often cold world of IT.
Towards the end, Mike discusses his vision for the future of Escape Wire Solutions, hinting at ambitious plans for growth and potential acquisitions. His passion for creating opportunities for his employees shines through, as he emphasizes that the goal isn't just to expand the business in terms of revenue but to build a place where employees can thrive and grow. The episode wraps up with a lighthearted yet profound message about the unpredictability of entrepreneurship and the importance of being adaptable while staying true to one’s core values. It’s a must-listen for anyone in the service industry or considering diving into entrepreneurship, sprinkled with humor and heartfelt moments that make you feel like you’re chatting with a friend over coffee.
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Title: From SysAdmin to MSP Owner to MSP Coach: Brian Hoppe's Epic Journey
Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d
MSP Owner Podcast website: MSP Owner website
Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If you own an MSP generating more than $1M in revenue annually seeking and wanting a change, contact [email protected] .
Dive deep into the incredible journey of Brian Hoppe, a seasoned IT leader who's not just played the game but has changed it! With over two decades of experience in the managed services and IT industry, he's been through the trenches and come out ahead. Starting as a systems admin, he climbed the ranks to owning Unicom Technologies, which he successfully sold. But that's not where the story ends! Now, he's coaching MSP owners, sharing his wisdom on navigating the ever-evolving IT landscape. This episode isn’t just about the highs; Brian shares some real talk about the challenges he faced, the pivotal decisions that shaped his career, and how peer groups played a transformative role in his growth. If you're in the IT field or just love a good success story, this chat is packed with insights and a sprinkle of humor that'll keep you entertained!
Takeaways:
Brian Hoppe's journey in IT spans over two decades, showcasing his growth from systems admin to entrepreneur and coach. The importance of peer groups and benchmarking was highlighted as a game changer for business growth and efficiency. Brian emphasizes that a business's success often hinges on the owner's personal growth and leadership skills. Transitioning from break-fix to managed services was a major turning point for Brian's company, leading to significant growth. Documentation and process automation are key strategies for maintaining efficiency while scaling a business in the IT sector. Brian's coaching focuses on helping MSP owners enhance leadership skills and achieve their financial and business goals.
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Title: How Marco Hernandez Does IT: The Solo MSP Story
Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d
MSP Owner Podcast website: MSP Owner website
Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If you own an MSP generating more than $1M in revenue annually seeking and wanting a change, contact [email protected] .
Marco Hernandez runs a one-man MSP called Tech IT Up, focusing on small businesses in the Greater Toronto Area. With over 30 years in the IT game, Marco has carved out a niche catering specifically to solopreneurs and small companies that can't justify a full-time IT staff. His story is a testament to resilience, having transitioned from a law background in Venezuela to IT after a bad experience with computer repair. He emphasizes the importance of client relationships, trust, and personalized service, which is crucial in a market where clients appreciate a hands-on approach. Marco’s strategy revolves around understanding his clients’ needs and providing tailored solutions that keep them coming back. He shares his journey from a break-fix model to a more managed services approach, highlighting the learning curve and the importance of setting clear expectations with clients. With a steady revenue of $150,000 annually, Marco is happy with his lean operation and has no current desire to expand into a large team, preferring the flexibility and control that comes with being a solo operator.
Takeaways:
Marco's journey as a one-man MSP shows that you can thrive solo without a huge team. He believes in focusing on client satisfaction, creating a personalized approach that works wonders. Networking has been a game-changer for Marco, helping him find clients and grow his business. Marco emphasizes the importance of setting clear expectations with clients from the get-go. He finds joy in his work, helping clients with their tech challenges and building trust over time. Despite the temptation of corporate gigs, Marco's passion keeps him committed to his unique business path.
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Title: Dustin Bolander from Clear Guidance: Navigating Partnerships, Growth, and Cyber Insurance
Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d
MSP Owner Podcast website: MSP Owner website
Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If you own an MSP generating more than $1M in revenue annually seeking and wanting a change, contact [email protected] .
Dustin Bolander's journey through the IT landscape is a remarkable testament to the evolution of an entrepreneur. Starting from humble beginnings in a family-run dog training business, Dustin transitioned into the world of technology as a teenager, where he discovered his knack for IT. After working his way up through various roles, he became co-owner of Technology Point, an MSP that he helped grow substantially before selling it. His insights into the challenges of managing a growing business, especially in a partnership with differing visions, offer invaluable lessons for current and aspiring MSP owners. Dustin’s narrative not only underscores the importance of having a clear operational plan but also highlights the pitfalls of partnership dynamics that can derail progress.
Takeaways:
Dustin Bolander's entrepreneurial journey began in a family business, leading him to the MSP industry. He emphasizes the importance of having a clear business plan and aligning partners' goals. Dustin's experience taught him that having multiple owners with different visions can lead to conflicts. He successfully transitioned his MSP to a managed service model, focusing on recurring revenue. Dustin's new venture, Beltex Insurance, offers unique cyber insurance policies tailored for MSPs. He advises aspiring entrepreneurs to overcome planning paralysis and take calculated risks.Clear Guidance website: https://www.clear-guidance.com/
Dustin's LinkedIn: https://www.linkedin.com/in/dbolander/
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Title: Robo's Rise: Jake Levine on Building a $20 Million MSP
Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d
MSP Owner Podcast website: MSP Owner website
Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If you own an MSP generating more than $1M in revenue annually seeking and wanting a change, contact [email protected] .
Jake Levine, the CEO of Robo, shares his fascinating journey from a non-technical background to successfully leading a managed services provider generating $20 million in revenue. He discusses his unique approach to acquiring companies, emphasizing the importance of relationship-building and understanding the intricacies of the MSP landscape. Throughout the conversation, Jake highlights the challenges of integrating new businesses, particularly focusing on managing keyman risk and setting proper client expectations after an acquisition. With insights on maintaining operational excellence while growing quickly, he also considers the future of MSPs in an increasingly competitive market. This engaging dialogue showcases not only Jake’s entrepreneurial spirit but also his commitment to reshaping how MSPs deliver value to their clients.
Jake Levine, CEO of Robo, shares his remarkable journey from a non-technical background to leading a successful managed service provider generating $20 million in revenue. He discusses the unconventional path he took, starting from his early career in political campaigns, moving through various sectors including education and finance, and ultimately discovering entrepreneurship through acquisition. Levine highlights the challenges of integrating a new acquisition into an existing business, emphasizing the importance of operational structure and maintaining customer relationships during transitions. He candidly shares the lessons learned from his first acquisition, focusing on keyman risk and the necessity of creating a self-sustaining team to mitigate dependency on the founder. Levine's insights illustrate the dynamic nature of the MSP industry and the evolving expectations from clients, revealing how understanding customer needs and proactive service can differentiate an MSP in a competitive market.
Takeaways:
Jake Levine's journey to becoming an MSP owner involved raising equity capital through a search fund. Robo, under Jake's leadership, has rapidly grown to a $20 million revenue company in three years. Key challenges in integrating acquired companies include aligning company cultures and operational systems effectively. Jake emphasizes the importance of building replicable SOPs to manage growth and client relationships. The transition from a founder-centric model to a structured management approach can be complex and requires time. Understanding keyman risk is crucial while acquiring businesses to ensure long-term sustainability.
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Welcome to the MSP Owner Podcast, where we explore the real stories behind building and sustaining a successful managed service provider. This episode highlights the invaluable insights gained from the journeys of IT service business owners, revealing the challenges and triumphs they face along the way. Host Ben Tiggelaar shares his own experiences since entering the MSP industry in 2023 and emphasizes the importance of learning from fellow owners. With a commitment to transparency, this podcast aims to bring these behind-the-scenes conversations into the open, offering listeners a chance to learn and grow in their own ventures. Whether you're an industry veteran or just curious about IT services, you'll find valuable takeaways in each episode.
Title: Welcome to the MSP Owner Podcast
Subscribe to email list for future episodes: https://mspowner.aweb.page/p/b75b0b01-5300-477e-b0f1-0de6d899a18d
MSP Owner Podcast website: MSP Owner website
Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If you own an MSP generating more than $1M in revenue annually seeking and wanting a change, contact [email protected] .
